JP3037801B2 - Building equipment remote monitoring device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote monitoring system for building equipment, and more particularly to a monitoring center for automatically selecting maintenance personnel for recovering abnormalities of equipment and for dispatching maintenance personnel to a sales office. The present invention relates to a remote monitoring device for building equipment.

[0002]

2. Description of the Related Art A terminal station is provided in a building in which equipment such as an elevator and a conveyer is installed, and the terminal station and a monitoring center are connected to each other by a telephone line, and abnormal operation of the equipment detected by the terminal station is detected. Notify the monitoring center via telephone line,
The building remote monitoring device that dispatches maintenance personnel to the building where the equipment that has been in abnormal operation has been installed by contacting the responsible sales office from the monitoring center that received this notification,
It is well known from the past. FIG. 3 is a block diagram showing the configuration of a conventional building remote device of this type. Building B is connected to a monitoring center 2 via a telephone line 3, and the building B detects equipment and abnormal operation of the equipment. A terminal 1 is provided. Although FIG. 3 shows only one building B,
Generally, a plurality of pills B are connected to the monitoring center 2.

The monitoring center 2 has a communication unit 4 for receiving data from the terminal 1, a central processing unit 5 for analyzing the received data and performing necessary conversion processing, and receiving the processed data by the central processing unit 5. A display unit 6 and a keyboard 7 for displaying are provided. The communication unit 4 is connected to the terminal 1 of the building B via the telephone line 3. The central processing unit 5 has a communication unit 4, a display unit 6, and a keyboard. 7 is connected. On the other hand, a host computer 10 and a sales office 8 that controls the building B are provided.
In the office 8, a terminal device 9 connected to a host computer 10 via a telephone line 20b is installed. The terminal device 9 has a function of inputting, to the host computer 10, work schedule data and work rank data indicating the skill level of work skills of a maintenance person belonging to the sales office 8, and reading necessary data from the host computer 10. have. Further, a data storage unit 11 is connected to the host computer 10. The data storage unit 11 has a function of storing work schedule data and work rank data of maintenance personnel input from the terminal device 9 to the host computer 10. have.

In the conventional building equipment remote monitoring apparatus having such a configuration, for example, when a failure occurs in the equipment of the building B, the terminal 1 of the building B detects an abnormal operation of the equipment and performs an automatic dial operation. The monitoring center 2 is called, and an abnormal signal including the building number data and the abnormal signal data is transmitted to the communication unit 4 of the monitoring center 2 via the telephone line 3. In the monitoring center 2 that has received the abnormal signal including the building number data and the abnormal signal data, the central processing unit 5 converts the data into data necessary for display processing and displays the data on the display unit 6.

[0005] Then, based on the display data on the display unit 6, the operator of the monitoring center 2 informs the person in charge of the sales office in charge of the building of the number of the building in which the equipment was in an abnormal state and the abnormal state of the equipment. Contact by phone. By operating the terminal device 9, the manager of the sales office receiving the notification responds to the abnormal state of the equipment and the data of the work schedule of the maintenance staff and the data of the skill level for the equipment by operating the terminal device 9. Is read and examined. Based on this examination, a maintenance person who restores the equipment is selected, and the selected maintenance person is dispatched to a building where the equipment that has caused the abnormal operation is installed, so that the equipment can be restored.

[0006]

In the above-mentioned conventional building equipment remote monitoring apparatus, when the monitoring center 2 receives an abnormal signal from the terminal station 1 based on the abnormal operation of the equipment, the operator of the monitoring center 2 issues the abnormal signal. Information to the person in charge of the sales office 8 by telephone, the person in charge of the sales office 8 selects a maintenance person to recover the abnormal operation, and dispatches it to the building where the equipment that caused the abnormal operation is installed. Was. In this way, maintenance personnel to be dispatched to the building are not selected at the monitoring center, but are newly selected at the sales office notified by the monitoring center. It took quite some time. Further, for example, when a wide-area disaster occurs and an abnormal signal based on the abnormal operation of the facility equipment is transmitted to the monitoring center 2 in a concentrated manner almost simultaneously from a plurality of terminal stations, a great burden is imposed on the corresponding operator, In some cases, it is not possible to take a calm countermeasure, and the telephone call for the dispatch of the maintenance staff to the sales office 8 may be omitted.

In the case where a fire occurs in the building B where the terminal 1 is installed, or when a passenger is trapped in the elevator, the monitoring center 2 uses the terminal 1.
As soon as one second after receiving an abnormal signal from the company, it is necessary to communicate the information of the abnormal signal to the business office in charge via a telephone line. In such a case, it takes a long time from the transmission of the abnormal signal to the monitoring center 2 to the taking of a countermeasure such as the dispatch of maintenance personnel, or the telephone call from the monitoring center 2 to the dispatch request destination such as the business office 8. It is not permissible for leaks to occur.

[0008] The present invention has been made in view of the current state of the buildings facility monitoring remote devices, such as described above, from the purpose of the abnormality signal from each terminal station, the recovery of the abnormal condition occurring in the monitoring center the maintenance staff automatically to select <br/>-option quickly at the monitoring center to hit, it is to provide a building remote monitoring device that can be contacted to the competent office.

[0009]

In order to achieve the above object, the present invention provides a terminal provided in a building in which equipment is installed, and a terminal which detects an abnormal operation of the equipment and generates an abnormal signal, and A monitoring center that is connected to the terminal station via a telephone line and monitors the operation of the equipment based on the abnormal signal;
A host computer in which maintenance personnel data relating to maintenance personnel who perform maintenance of the equipment are stored, and when the monitoring center receives the abnormal signal, the equipment is configured.
To the sales office in charge of the building
In building equipment remote monitoring device dispatching requests for maintenance personnel is therefore, the abnormality signal decoding means for decoding the readout reads the maintenance personnel data corresponding to the restoration of the abnormal state where the decoding means has decoded from the host computer and means, based on the read maintenance personnel data in this reading means, a selecting means for selecting a maintenance engineer to hit the recovery of the abnormal state, the selection information and the information of the abnormal state of the selected <br/> means the transmission means for transmitting to the office to send a maintenance personnel, Ru der those where the structure provided in the monitoring center.

[0010]

With this configuration, when the equipment enters an abnormal operation state and the monitoring center receives an abnormal signal from a terminal connected to the equipment, the decoding means decodes the abnormal signal and the reading means As a result, maintenance staff data for restoring the decrypted abnormal state of the equipment is read from the host computer. Then, based on the maintenance staff data read by the reading means, the selection means selects a maintenance worker who is to recover the abnormal state, and the transmission means displays the selection information of the selection means and the information of the abnormal state by the transmission means. Sent to the sales office that manages maintenance personnel.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to FIGS. Here, FIG. 1 is a block diagram showing the configuration of the embodiment, and FIG. 2 is a flowchart showing the operation of the embodiment.

As shown in FIG. 1, in the embodiment, FIG.
In addition to the conventional apparatus described in (1), the monitoring center 2 is newly provided with a determination unit 12 corresponding to the selection unit of the present invention and a host communication unit 13 corresponding to the reading unit of the present invention. , A receiver 14 and a facsimile 15 are newly added, the determination unit 12 is connected to the central processing unit 5 and the host communication unit 13, and the host communication unit 13 is connected to the host computer 1
0 via the telephone line 20a. Further, the receiver 14 is connected to the facsimile 15 and the receiver 14
Is connected to the communication unit 4 via the telephone line 3a, and the communication unit 4 and the telephone line 3a constitute transmission means of the present invention. Here, the host communication unit 13 is the host computer 1
The determination unit 12 has a function of receiving the data read from the data storage unit 0, and stores the abnormal signal data received by the monitoring center 2 and the work schedule data and work rank data of the maintenance staff read from the data storage unit 11. It has a function of determining and selecting a maintenance person who can deal with the recovery of the abnormal state of the equipment based on the information. The receiver 14 has a function of receiving, via the telephone line 3a, the maintenance staff data determined by the determination unit 12 and the abnormal state data decoded by the central processing unit 5 from the monitoring center 2, and the facsimile 15 It has a function of displaying and recording these data received by the receiver 14. In addition to the conventional function of the communication unit 4 for receiving an abnormal signal from the terminal station 1, the maintenance staff data determined by the determination unit 12 and the central processing unit 5 are provided with the decoding means of the present invention. Other configurations of the embodiment are the same as those of the conventional building facility remote monitoring device described with reference to FIG.

Next, the operation of the embodiment will be described with reference to the flowchart of FIG.

When the equipment installed in the building B is in an abnormal operation state, the terminal station 1 detects this and performs an automatic dial operation, so that the terminal unit 1 communicates with the communication unit 4 of the monitoring center 2 via the telephone line 3. An abnormal signal including the building number data and the abnormal signal data of the equipment is transmitted. Therefore, in the monitoring center 2, when the communication unit 4 receives the building number data and the abnormal signal data of the equipment as reception data, the central processing unit 5 analyzes and decodes the reception data. By this decoding, the office in charge is extracted from the building number data, and the equipment name data and the abnormality content data that caused the abnormal operation are extracted from the abnormal signal data. Next, a command to read the data on the sales office extracted by the central processing unit 5 is issued from the determination unit 12, and is input to the host computer 10 via the host communication unit 13.

Based on the read command, the host computer 10 reads from the data storage unit 11 the schedule data of today's maintenance work for all the maintenance staff, and the work rank indicating the skill level of the work skills of each maintenance staff for various equipment. Data relating to necessary maintenance personnel, such as data, is retrieved and transmitted to the determination unit 12 via the host communication unit 13. Therefore, the determination unit 12 performs an operation of selecting a maintenance person based on the data on the maintenance person received from the host computer 10 and the equipment name data and the abnormality content data analyzed by the central processing unit 5.

FIG. 2 is a flowchart of the operation of selecting a maintenance person performed by the determination unit . In step S1, it determines candidates first covered is, whether based on the schedule data maintenance, installation devices becomes abnormal state can go into the building in which it is installed. For example, if the candidate has a designated work time at the maintenance work site of the day and goes to a building that is currently allocated, if the work time may enter the designated time, the determination in step S1 is NO. Then, the process proceeds to step S6 to check the data of the next candidate, and returns to step S1 to repeat the same process.

If the determination in step S1 is YES, the process proceeds to step S2, where it is determined whether or not the candidate has a work skill for performing a recovery work on the equipment in an abnormal state. In this case, the work rank of the maintenance staff, which is a criterion for determination, is given in advance by the person in charge of the sales office for each equipment in consideration of the number of times of attending the skill training and years of experience of maintenance work. If the determination in step S2 is NO, the process proceeds to step S6 to check the data of the next candidate, and returns to step S1 to repeat the same process. If the determination in step S2 is YES, it is determined whether the abnormal operation of the equipment is an abnormality having a high degree of importance. If the determination is YES, the process proceeds to step S4, and the candidate is identified within 30 minutes. It is determined whether it is possible to arrive at the building where the equipment that has caused the abnormal operation is installed, and step S
If the determination at 4 is YES, the candidate is selected as a maintenance person. If the determination in step S4 is NO, the process proceeds to step S6 to check the data of the next candidate, and returns to step S1 to repeat the same process. If the determination in step S3 is NO, the process proceeds to step S5 to determine whether or not the vehicle can arrive within one hour. If the determination is YES, the candidate is selected as a maintenance person.
If the determination in step S5 is NO, the process proceeds to step S6 to check the data of the next candidate, and returns to step S1 to repeat the same process.

[0018] nests high importance abnormality is to be determined in step S3, confinement and accidents of passengers to ride the elevator car, there is such as full water accident in elevated water tank, these high importance abnormally On the other hand, immediate response is needed,
The maintenance staff arrives at the site within minutes, and for other abnormalities, the maintenance staff arrives at the site within one hour. In this way, when maintenance personnel are selected, the central processing
The communication unit 4 performs an automatic dialing operation in response to a command from the central processing unit 5, and the identification number of the building to be maintained, the name of the maintenance staff to be dispatched, the name of the equipment, and signal data regarding the details of the abnormality. Is transmitted to the business office 8 via the telephone line 3a. When the receiving unit 14 of the business office 8 receives the signal data, the facsimile 15 records the identification number of the building to be maintained, the name of the maintenance staff, the name of the equipment, and the details of the abnormality. In this way, the manager of the sales office checks the identification number of the building to be maintained, the name of the maintenance staff, the name of the equipment, and the details of the error sent from the monitoring center.
The maintenance person is immediately contacted by a pager, for example, and requested to go to the site.

As described above, according to the embodiment, the monitoring center 2
Receives an abnormal signal based on the abnormal operation of the equipment detected by the terminal 1, the determination unit 12 determines that the abnormal signal data received by the monitoring center 2 from the terminal 1 and the maintenance personnel received from the host computer 10. And automatically select the most appropriate maintenance person to recover from the abnormality. Then, the identification number of the building to be maintained, the name of the maintenance staff, the name of the equipment, and the content of the abnormality are promptly transmitted from the monitoring center 2 to the sales office 8. In this way, the data necessary for maintenance is automatically transmitted to the sales office, so that, for example, a wide-area disaster occurs and multiple terminals collectively monitor abnormal signals based on abnormal operation of equipment and devices almost simultaneously. Even if it is transmitted to the center 2, there is no omission in the dispatch request of the maintenance staff to the sales office 8 unlike the related art.

In the embodiment, the case where a facsimile is used as an output device of data transmitted from a monitoring center to a business office has been described. However, the present invention is not limited to the embodiment, and other output devices such as a printer may be used. It is also possible to use the device.

[0021]

As described in detail above, the present invention
Maintenance data for recovering abnormal status of equipment
Reading means for reading from a computer and reading by the reading means
Based on the maintenance personnel data
Choose a guardChoiceMeans and thisChoiceOf meansChoiceInformation and
AndDifferentThe information on normal status ismanagementSend to sales office
And transmission means are provided at the monitoring center.
AbnormalOccurs, and abnormal signal data isSubmitWhen done
Restoration of abnormal stateMaintenance personnelAutomaticallySelected,The
Maintenance personnel data is quickly sent to the sales officeBecause, Sales office
Of maintenance staff dispatch requests toNothingFacilities
Recovery of device failureToQuick andSureGo toCan
You.

[Brief description of the drawings]

FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention.

FIG. 2 is a flowchart showing the operation of one embodiment of the present invention.

FIG. 3 is a block diagram showing a configuration of a conventional building facility remote monitoring device.

[Explanation of symbols]

 Reference Signs List 1 terminal station 2 monitoring center 3, 3a, 20a, 20b telephone line 4 communication unit 5 central processing unit 6 display unit 7 keyboard 8 business office 9 terminal device 10 host computer 11 data storage unit 12 determination unit 13 host communication unit 14 receiver 15 Facsimile

──────────────────────────────────────────────────続 き Continuation of the front page (72) Inventor Kenichi Morita 1-6-6 Kandanishikicho, Chiyoda-ku, Tokyo Within Hitachi Building System Service Co., Ltd. (56) References JP-A-3-36693 (JP, A) JP-A-Hei 1-122254 (JP, A) JP-A-64-57892 (JP, A) (58) Fields investigated (Int. Cl. ⁷ , DB name) G08B 23/00-31/00 H04Q 9/00

Claims (2)

(57) [Claims] 1. A building provided with equipment and equipment,
A terminal that detects an abnormal operation of the equipment and issues an abnormal signal, a monitoring center that is connected to a plurality of terminal via a telephone line, and monitors the operation of the equipment based on the abnormal signal; When the maintenance personnel data about maintenance engineer to hit the maintenance comprises a host computer is stored, the monitoring center receives the abnormal signal, the equipment
The office that has jurisdiction over the building where the
In building equipment remote monitoring device because of maintenance personnel dispatched request is for, reading and decoding means for decoding the abnormal signal, the maintenance personnel data corresponding to the restoration of the abnormal state where the decoding means has decoded from the host computer Reading means for outputting, and selecting means for selecting a maintenance person to recover the abnormal state based on the maintenance person data read by the reading means.
A building equipment remote monitoring device, wherein a transmission means for transmitting the selection information of the selection means and the information on the abnormal state to a business office managing the maintenance person is provided in the monitoring center. 2. The maintenance means according to claim 1, wherein said reading means is provided from a host computer via a second telephone line.
Building equipment remote monitoring device according to claim 1 Symbol mounting is characterized in that so as to read out over data.