JP2999910B2 - Health care system medical information management device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a health care system in which a health management center performs various services in response to an inquiry from a user to be served or a medical institution.
In particular, the present invention relates to a medical information management device capable of automatically responding to an emergency call from a home user.

[0002]

2. Description of the Related Art With the advent of a high-welfare society and the advancement of various information equipment technologies, a health care system for comprehensively managing the health of local residents (users) has been considered. This system provides health management centers (hereinafter simply referred to as centers) with personal details of each user (name, address, date of birth, etc.) and various medical-related information (home doctor, health insurance card, medical history, Drug history, pre-existing illness, etc.) and welfare information (public health nurse, geriatric medical certificate, handbook for the handicapped, etc.) are registered, and these information are to be managed at the center.

[0003] In the above-mentioned center, the health condition of elderly or sick persons at home is regularly checked, consultations are made with users, and in the event of an emergency, a cooperating member is used in response to a contact from the user. It also supports service processing such as dispatching to homes.

In such a system, an emergency call is a very important system. Therefore, a pendant-type emergency calling device is carried by a user at home, a plurality of emergency call lines are prepared, and a counselor who is a service provider is stationed to deal with the emergency call.

[0005]

The medical information management device, which is the center of the processing at the center, includes:
Since the personal information of each user is registered, the counselor needs to input his / her own identification code and password when operating this apparatus from the viewpoint of privacy protection and the like.

However, in the case of the above-mentioned emergency call, it is often the case that an emergency call is made. Therefore, even if the power of the apparatus is turned on, if the identification code or the like of the counselor is not input, a necessary service operation routine is started. And it was difficult to respond promptly in the event of an emergency call.

[0007] The present invention has been made to solve the above problems, and an object of the present invention is to provide a medical information management device capable of promptly responding to an emergency call.

[0008]

SUMMARY OF THE INVENTION The present invention relates to a health care system for centrally managing personal information of a user who is a service target and performing various services in response to a request or inquiry. A medical information management device that is provided at the center and whose device activation protection is released when a consultant who is a service provider inputs his / her own identification code and password, and (i) the user via a public line Receiving means for receiving various requests and inquiries from the user; (ii) determining means for determining whether or not the received content is an emergency call from a home user; and (iii) an emergency call as a result of the determination. In some cases, the system includes a canceling means for canceling the device start-up protection regardless of whether or not the consultant inputs the identification code and the password .

The present invention provides (iv) a personal information database in which personal information of a user is registered in advance, (v) extraction means for extracting an identification code indicating an emergency caller from the received emergency call information, vi) display means for searching the personal information database based on the extracted identification code and automatically displaying the corresponding personal information.

The present invention also provides (vii) means for requesting input of an identification code and a password of a consultant after completion of necessary processing for a received emergency call; (Ix) emergency call correspondence history registration means for registering the input consultant's identification code and password in association with the emergency caller, on condition that the input is a condition; It is characterized by doing.

[0011]

According to the present invention, when the received report is an emergency report, the apparatus can be started even if the identification code and password of the counselor are not input, and necessary service business processing can be performed.

Then , the device is automatically activated, and the personal information of the emergency caller is automatically displayed.

[0013] In addition, after the service to the emergency call has been completed, the input of the identification code and password for the counselor is requested, the information that has been input is registered as emergency response history.

[0014]

BRIEF DESCRIPTION OF THE DRAWINGS FIG.

FIG. 1 shows a schematic configuration of a health care system according to an embodiment of the present invention. Center 1
0 is provided with a center adapter 16 including a modem connected to a telephone network (WAN) 11.
And the medical information management device 17. The telephone network 11 includes a plurality of home terminals 12-1, 12-2, 12-.
.., A doctor's telephone 14, and a cooperator's telephone 15 are connected. Therefore, in an emergency, for example, by pressing a button of a pendant type emergency transmitter (not shown) carried by the user, it is possible to automatically make a call from the home terminal 12 to the center 10 via the telephone line network 11. , Emergency call is possible.

The emergency call includes a call type code indicating that the call is an emergency call and an identification (ID) code of the caller. These codes are demodulated by a modem unit in the center adapter 16 and are used for medical treatment. The information is input to the information management device 17.

At the center 10, a consultant 19, which is a service provider, is resident, and operates the medical information management device 17 in response to a normal request or inquiry such as a consultation report received from the dedicated telephone 18. In response to an emergency call, a dedicated telephone 18 or the like is used to request a doctor or a cooperator to visit the emergency caller's house.

FIG. 2 shows the medical information management device 17 of the center 10 in FIG. 1 and its peripheral parts in detail. This device includes a processing unit 26, a memory 29, a display device 22, a keyboard 23, a printer 24, a consultant information storage unit 34, a user personal information database 31, an institution use history database 32, and the like.

The processing section 26 controls the operation of the entire medical information management apparatus 17, and the memory 29 stores programs that control the operation of the processing section 26, data read from the database, and the like. Display device 22
Has a mouse 25 in addition to displaying various data,
By clicking a desired data display location on the display screen with a dedicated mouse 25, data can be selectively input.

The user personal basic database 31 (DB3
1) Corresponds to the name code of the user who is the service target person, personal details information such as name, address, telephone number, etc., medical history information, health insurance card information, welfare information, drug history information, and medical checkup results It registers medical-related information such as information.

The institution use history database 32 (DB3
2) is a registration of the use history of each medical institution and the like for each user.

Center service provision history database 33
The (DB 33) is for registering the contents (type) of the service performed in the center 10 in association with the consultant who is the service provider and the user who has received the service.

The counselor information storage unit 34 stores the identification codes and passwords of the counselors who perform each service operation using this device. The identification codes and passwords of a plurality of counselors can be registered. Has become.

The operation of the medical information management device 17 in the health care system having the above configuration will be described.

In the case of a normal inquiry such as a consultation report, the operation of the processing unit 26 in providing a service for a normal inquiry from the user is associated with the operation of the service staff, as shown in FIGS. 3 and 5 to 6. explain. When a call arrives at the dedicated telephone 18, the counselor picks up the handset and listens to the contents of the consultation, and first selects "input counselor ID" with the mouse 25 on the initial screen (step S1).
01). In response to this, the processing unit 26 displays the display device 2
2 displays the consultant ID screen shown in FIG. 5 (step S102).

Here, when the counselor inputs the counselor ID (step S103), the processing unit 26 refers to the counselor information storage unit 34 and checks whether there is a corresponding counselor ID. If there is a corresponding consultant ID (step S1
04; Y), and then a password input screen shown in FIG. 6 is displayed (step S105).

When the password is input (step S106), the processing unit 26 refers to the consultant information storage unit 34 again and checks whether the input password is correct. If the password is correct (step S107;
Y), the processing unit 26 determines that the consultant is an appropriate person, and sets the apparatus to a state in which various service tasks can be provided. As a result, the consultant can select any service task on the initial screen, and can display the requested information and perform necessary operations (steps S108 and S109).

If the service operation is to be ended here (step S110; Y, step S111; Y), the processing unit 26 sends the contents of the service to the service provider (consultant) and the person who received the service (notification). ) And the service date are registered in the DB 33 as a service provision history (step S112). This makes it possible to easily determine who responded to the consultation report and when.

In the Case of Emergency Call Next, the operation of the processing unit 26 when providing a service for an emergency call will be described with reference to FIGS. 4 and 7 to 10 in association with the operation of a service person. Here, for example, a case where an emergency call is made from the home terminal 12-1 will be described.

When the notification is received (step S20)
0), the modem unit in the center adapter 16 demodulates the notification information and inputs it to the processing unit 26. The processing unit 26 extracts the report type code and the reporter ID from the demodulated report information (step S201), and checks whether the report is an emergency report from the report type code. As a result, if it is not an emergency call (step S202; N), the process proceeds to a normal processing routine. As a result, unless a counselor ID or password is input, activation of a necessary service operation routine is prohibited. Therefore, in this case, it is necessary to perform the procedure shown in FIG.

On the other hand, in the case of an emergency call (step S20)
2; Y), an emergency call reception screen shown in FIG. 7 is displayed (step S203). Here, when the counselor picks up the handset according to the screen instruction and selects “OK” (step S205), the processing unit 26 determines the DB3 based on the reporter ID.
1 to retrieve the corresponding user's personal information,
It is displayed as shown in FIG. 8 (step S204). The personal information displayed at this time is personal detailed information such as the name and address of the reporter, medical information such as medical history, drug history, and medical history, welfare information, and contact information. At the same time, DB3
The search for No. 2 will also display the medical institution use history of the caller.

The consultant consults with the caller while looking at the contents displayed on the screen to determine an emergency response measure (step S20).
6) Take measures such as requesting a visit to the informant's house by calling a doctor or a cooperator (step S207).
If the informant is in a conversation-disabled state, the counselor determines and executes a countermeasure based on his own judgment.

When the counselor selects "end" at the time when the necessary emergency response measures have been completed, the processing unit 26 displays the counselor ID input screen shown in FIG. 9 (step S20).
9). Here, when the counselor inputs the counselor ID (step S213), the processing unit 26 refers to the counselor information storage unit 34 and checks whether there is a corresponding counselor ID. If there is a corresponding consultant ID (step S211;
Y) Then, the password input screen shown in FIG. 10 is displayed (step S212). When the password is input here (step S213), the processing unit 26 refers to the consultant information storage unit 34 again and checks whether the input password is correct. If the password is correct (step S214; Y), the processing unit 26 determines that the emergency call response service has been performed by an appropriate person, and the service provider (consultant) provided the contents of the service. The information is registered as a service provision history in the DB 33 together with the caller (reporter) and the service date (step S215). This makes it possible to easily find out who responded to the emergency call and when.

As described above, in the present embodiment, the apparatus is automatically activated and the necessary personal information and the like are automatically displayed for an emergency call even when the ID or password of the counselor has not been entered. Therefore, it is possible to promptly respond to an urgent emergency call.

[0035]

As described above, according to the present invention,
If the received report is an emergency call for a device that cannot be started unless the counselor's identification code and password have been entered, start the device even if the counselor's identification code and password have not been entered. As a result, necessary service business processing can be performed, so that an emergency call can be promptly dealt with.

Then , since the apparatus is automatically activated to automatically display the personal information of the emergency caller, the consultant refers to the information required for emergency response measures without searching for the information by himself. And can respond more quickly and appropriately.

[0037] In addition, after the service to the emergency call has been completed, to request the input of identification code and password for the counselor, because it was decided to register these information that has been entered as emergency support history, service business of history Management becomes easy.

[Brief description of the drawings]

FIG. 1 is a block diagram schematically illustrating a health care system according to an embodiment of the present invention.

FIG. 2 is a schematic block diagram showing the medical information management device of FIG.

FIG. 3 is a flowchart showing a process in the case of a normal consultation notification.

FIG. 4 is a flowchart showing a process for an emergency call.

FIG. 5 is a view showing a consultant ID input screen when the apparatus is started in response to a normal consultation message.

FIG. 6 is a diagram showing a password input screen when starting up the apparatus in response to a normal consultation message.

FIG. 7 is a diagram showing an emergency call reception screen.

FIG. 8 is a diagram showing a screen on which personal information of an emergency caller is displayed.

FIG. 9 is a diagram showing a consultant ID input screen after an emergency notification process.

FIG. 10 is a diagram showing a password input screen after an emergency call process.

[Explanation of symbols]

 10 Center 11 Telephone Network 12-1 to 12-3 Home Terminal 16 Center Adapter 17 Medical Information Management Device 18 Dedicated Telephone 19 Consultant 22 Display Device 23 Keyboard 26 Processing Unit 29 Memory 31 User Personal Information Database 32 Institution Usage History Database 33 Center service provision history database 34 Consultation information storage unit

──────────────────────────────────────────────────続 き Continuation of front page (72) Inventor Takeshi Shinohara 2-5-5 Keihanhondori, Moriguchi-shi, Osaka Sanyo Electric Co., Ltd. (56) References JP-A-4-367959 (JP, A) ( 58) Field surveyed (Int.Cl. ⁷ , DB name) G06F 17/60 JICST file (JOIS)

Claims (2)

(57) [Claims] 1. A health care system which comprehensively manages personal information of a user who is a service target and performs various services in response to a request or inquiry, provided in a health management center which is a center of the system, and provides a service business. Information management device whose device start-up protection is released when the counselor inputs his / her own identification code and password, and accepts various requests and inquiries from users via the public line And means for determining whether the received content is an emergency call from a home user. If the result of the determination is an emergency call, regardless of whether the consultant's identification code and password have been entered , Release means for releasing the device start-up protection, and a personal information database in which user's personal information is registered in advance
And an identification code indicating the emergency caller from the received emergency call information.
Extracting means for extracting the personal information database based on the extracted identification code.
Display means for searching and automatically displaying relevant personal information
And a medical information management device for a health care system. 2. The personal information of a user who is a service target
Overall management and various services according to requests or inquiries
Of the health care system
Provided at the barrel health management center,
Consultant enters his identification code and password
Medical information tube whose device activation protection is released
This is a physical device that accepts various requests and inquiries from users via public lines.
Reception means to determine whether the received content is an emergency call from a home user.
And the identification code of the counselor if the result of the determination is an emergency call.
Device start-up with or without password and password input
After the cancellation means to cancel the protection and the necessary processing for the received emergency call are completed, the consultant
Requesting the input of the identification code and password of the counselor, and the service
The contents of the service and the information of the
Emergency call response history registration person registered in association with the emergency caller
And a medical information management device for a health care system.