JP2002015069A - Service providing system and usage method of computer - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow incentives for residents in an apartment house on providing medical services in a complex facility integrating the apartment house and a medical facility. SOLUTION: A service providing system to be introduced for the complex facility that integrates the medical facility and the apartment house comprises information terminals 5 mounted at every unit of the apartment house 2 to issue requests to a medical facility 1, to receive and detect replies for the requests, a server 40 in the apartment house having a patients identifying DB 42 controlling residents information of every unit and authenticating patients accessing from terminals 5, a medical facility system (a medical service server 70) displaying reservation screens for getting medical examinations according to medical examination requests from patients who log into the sever 40 from terminals 5 and a network (a communication means) such as LAN to mutually connect them via a fire wall 9.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention relates to the integration or consolidation of apartment houses, apartments, company houses, dormitories, etc. with medical facilities such as hospitals and clinics, nursing care facilities, and rehabilitation facilities for the physically handicapped. The present invention relates to a service providing system to be introduced into an adjacent building and a method of using a computer.

[0002]

2. Description of the Related Art With the spread of the Internet, information terminals have been installed in apartments and other condominiums as standard, and residents of each house can receive various information services while staying at home. It has come to be.

[0003] In recent years, from the viewpoint of aging and welfare of people, it has been called for to improve services in apartment buildings.
Rather than living alone, housing and service facilities, or integrated or adjacent complex facilities, such as housing and medical facilities, or housing and nursing care facilities, are being developed.

[0004] As a service in such a complex facility, an information providing service through a network can be considered.

[0005] As a service using a network, particularly the Internet, for example, a flight ticket reservation system and a concert ticket reservation system have already been realized.

[0006]

The service using the Internet can be received fairly regardless of the location of the information terminal, regardless of where the user is.
There are benefits for people in remote areas far from the service provider, but if the distance between the service provider and the service receiving side (user) is short as in the above complex facilities, there are not many benefits to the user. There was a problem.

The present invention has been made in order to solve such problems, and a service providing system in which a resident (resident) can obtain a privilege in a complex facility in which a residence and a service facility are integrated or adjacent to each other. It aims to provide a way to use computers.

[0008]

According to a first aspect of the present invention, there is provided a service providing system in which at least one service facility of a nursing care facility or a medical facility is integrated with or adjacent to an apartment house. In a service providing system to be introduced into a building constructed by the above, an information terminal which is installed in each unit of the apartment house, issues a request to the service facility side, receives and informs a reply to the request, and a user of each individual unit A multi-family housing system having a resident identification database for managing information and authenticating a user accessing from the information terminal, a health information management database for managing health information of each user, and logging in to the multi-family housing system from the information terminal Deliver information related to medical care or nursing care to the corresponding information terminal in response to a request from the user And service facilities within the system, and the set housing system and the service facility within the system,
And a communication means for connecting so as to protect at least the important information of the service facility system from being intercepted from the collective housing system side.

The service providing system according to the second aspect of the present invention is the service providing system according to the first aspect, wherein:
The service facility system refers to a schedule database for managing a medical or nursing care schedule on the service facility side, and refers to the schedule database in response to a service reservation request issued from the information terminal, and presents a reservation status, at least. Means for prompting the user to input a type of service and desired reservation date and time; a reservation means for registering the type of service and desired reservation date and time inputted from the information terminal; and a reservation information registered by the reservation means on the information terminal. Means for replying to the request.

According to a third aspect of the present invention, there is provided a method of using a computer, wherein the service is installed in at least one service facility of a nursing facility or a medical facility built in or near the apartment house. In a method of using a computer connected to the facility system via a communication network, a step of authenticating a user who accesses the computer from an information terminal installed in each unit of the apartment house; and receiving a user authentication from the information terminal. Issuing a request from a user who has logged in to the computer to the service facility side system via a communication network, and outputting, to the information terminal, information on medical care or nursing provided to the computer through the communication network in response to the request. And a step of performing the operation.

According to a fourth aspect of the present invention, there is provided a method of using a computer, wherein the computer is installed in at least one service facility of a nursing facility or a medical facility, and is installed in an apartment house constructed integrally with or near the service facility. In a method of using a computer connected to a housing system via a communication network, a request issued from a user who has been authenticated by a user of the housing complex system at an information terminal installed in each house of the apartment house through the communication network. The method includes a step of receiving by the computer and a step of distributing information on medical care or nursing care to the received information from the computer to the information terminal through the communication network.

According to a first aspect of the present invention, there is provided the service providing system, wherein the service facility system includes means for receiving an emergency report issued from the information terminal, and dwelling unit information or resident of the issuer of the received emergency report. Means for notifying information.

[0013] Further, in the service providing system according to the first aspect, the system in the service facility may include a means for receiving a consultation message regarding medical care or nursing transmitted from the information terminal; Means for returning the response content created in the above manner to the corresponding information terminal.

Further, in the service providing system according to the first aspect, the system in the service facility presents a menu of lunch in response to a lunch delivery request issued from the information terminal, and provides a desired menu and menu options. It is provided with a means for making a selection and a lunch database for registering the selected menu.

[0015] Further, in the service providing system according to the first aspect, the health information management database manages information related to medical care or nursing received from the system in the service facility as health information, and is input from the information terminal. Means for additionally registering the obtained information in the health information.

Further, in the service providing system according to the first aspect, the communication means may be the Internet or a dedicated line for directly connecting the systems.

The service providing system according to claim 2 is
The schedule database includes a schedule database of devices used for performing medical care or nursing care, and a schedule database of doctors or caregivers performing medical care or nursing care.

Further, the service providing system according to the second aspect monitors the reservation information registered by the reservation means and the actual service provision status, and sends the service available time or the predetermined time before the corresponding information terminal to the corresponding information terminal. It is provided with means for notifying that a service is to be performed.

Further, in the service providing system according to the second aspect, after the service is provided, it is notified to the corresponding information terminal that the medicine can be delivered or that the accounting calculation is completed and the payment is possible. It is provided with means for performing.

In the case of the present invention, the information terminal installed in each unit of the apartment house accesses the computer of the apartment house system to authenticate the user, and a request from the user who has been authenticated is sent to the service facility side system through the communication network. Issue to

In the service facility system, when a computer receives a request issued from an information terminal through a communication network, information on medical care or nursing is received from the computer of the service facility system through the communication network in response to the received request. Distribution to computers. The computer of the collective housing system receives the information related to medical care or nursing care distributed through the communication network in response to the issued request, and outputs the information to the information terminal. For the communication network, a communication means for protecting and connecting the important information of the system in the service facility from the collective housing system side is used.

Thus, various benefits can be obtained when a resident (resident) uses the service facility in a complex facility where the house and the service facility are integrated or adjacent to each other.

For example, when a service is reserved from an information terminal to a service facility and a notification is returned from the service facility side system at the reserved time or several minutes before the reservation time, the resident can receive the service when receiving the service. Waiting time can be almost eliminated.

For example, after providing a medical care service, the information terminal notifies the corresponding information terminal that the delivery of medicine is possible or that the accounting calculation is completed and payment is possible. Can return to their home on the upper floor and spend time on drug delivery and billing.

Further, the service facility system is provided with a schedule database of devices used for performing medical care or nursing care, and a schedule database of doctors or caregivers performing medical care or nursing care, based on each schedule. By making an appointment, it is possible to eliminate waiting time for consultation and use of equipment when residents receive medical or nursing services.

Further, when a consultation message regarding medical care or nursing care is transmitted from the information terminal to a terminal of the consultation counter of the service facility side system, and the consultation message is received by the terminal of the consultation counter, a message is created for the consultation message. By returning the response to the information terminal of the multi-family housing system, residents of the multi-family housing can consult the health facility on the lower floor for consultation on health, medical care, nursing care, etc. that does not lead to consultation at the medical facility. It can be done easily and close without going out.

When the resident wants to receive a meal providing service, the information terminal issues a meal delivery request to the service facility system, and in response to the meal delivery request, the service facility system presents a meal menu. By letting the resident select the desired menu and menu options and registering the selected menu, the resident can deliver the meal at the desired time at the desired menu. In addition, the service facility system notifies the apartment terminal of the delivery of the meal to the information terminal of the apartment complex system at or before the predetermined time, so that the resident of the apartment complex can prepare for eating the meal. Can be.

In addition, a health information management database is provided in the multi-family housing system to manage medical or nursing care information received from the service facility system through the communication network as health information, while the information input from the information terminal is used as health information. By additionally registering the information, it is possible to leave a history of residents using various other facilities as well as within the service facility, and to perform comprehensive health management.

[0029]

Embodiments of the present invention will be described below in detail with reference to the drawings.

FIG. 1 is a diagram showing an example of a complex facility in which the service providing system of the present invention is introduced, and FIG. 2 is a diagram showing a first configuration example (first embodiment) of the service providing system. 3 is a diagram showing a configuration of an information terminal on the dwelling unit side in this service providing system, and FIG. 4 is a diagram showing a menu screen of the information terminal.

As shown in FIG. 1, this complex facility is a medical and nursing care facility 1 (hereinafter referred to as a medical facility 1) constructed on a lower floor and a multi-storey building on the upper floor of the medical facility 1. Apartment house 2. Independent networks (in-house network 3, in-house network 4) are laid in the medical facility 1 and the apartment house 2, respectively. Each of the networks is, for example, a local area network (hereinafter, LAN, etc.).

An information terminal 5 is installed in each dwelling unit on each floor of the apartment house 2. The information terminal 5 has a door phone 8
Is connected. The information terminal 5 is a Web terminal or the like, and some of the dwelling units are connected to a personal computer. Each information terminal 5 is connected to the collective entrance slave unit 30 and the collective house server 40 installed at the lowest floor of the collective house 2 via the HUB 7 and the network 3 in the collective house. Collective entrance child unit 30 is numeric keypad 3
1, a camera 32, a microphone 33, a speaker 34, and the like. When a visitor inputs the dwelling unit number of each dwelling unit from the numeric keypad 31 to the corresponding information terminal 5, the camera 3
In step 2, a call is made while transmitting an image and voice through the microphone 33, and the response of the resident of the dwelling unit is output from the speaker 34.

The apartment house server 40 and the medical information server 6
0 and the medical service server 70 are connected via a firewall 9 via a network such as a LAN. The firewall 9 is provided with important information (medical information, accounting information, etc.) in the medical facility 1 from the information terminal 5 of each house in the apartment house 2 or the server 40 in the apartment house. The access to the database of the server 70 and the terminal 6 of each medical department is prohibited. The communication between the server 40 in the apartment house and the information terminal 5 of each house is to perform encrypted communication using, for example, SSL or the like in order to improve security of access to medical and health information of each house resident.

The apartment house server 40 includes a health information management database 41 (hereinafter referred to as a health information management DB 41),
The examinee identification database 42 (hereinafter, the examinee identification DB 42
). The health information management DB 41 stores part of information (medication instruction information, medical expenses payment information, etc.) input at the medical facility, and allows the user to add information. For example, data such as medication information at another medical institution, medical expenses payment status at another medical institution, blood pressure / pulse data registration, body temperature data registration, height / weight data registration, and fitness club use records can be additionally registered. In order to refer to the health information management DB 41 or to input / change new information, user authentication by the examinee identification DB 42 is required.

The examinee identification DB 42 manages individual information (login name / password, etc.) of a resident who lives in each dwelling unit of the apartment house 2. The examinee identification DB 42 is used for user authentication for confirming that the resident who lives in each dwelling unit of the apartment house 2 is a person when performing work such as reservation and inquiry of a medical facility.

A plurality of terminals 6 operated by doctors in each medical department, a medical information server 60, a medical service server 70, a care information server 80, and the like are connected to the network of the medical facility 1, that is, the in-facility network 4. . The in-facility network 4 is also connected to a terminal installed at a report reception desk dedicated to residents of the apartment house 2, a terminal installed at a consultation desk, and the like.

The medical information server 60 is provided with a medical information database 61 (hereinafter referred to as “medical information DB 61”).
The results of medical activities themselves, such as the results of various tests, are stored.

That is, the medical information DB 61 stores patient medical information necessary for operating the normal medical facility 1. The patient's medical information includes not only information on residents living in the apartment house 2 but also information on all users who use the medical institution (eg, patient name, address, consultation date, doctor in charge, symptoms, medical judgment, Medication instructions, etc.) are stored and managed.

The medical service server 70 is a computer that manages all medical activities such as medical appointment / accounting / device management, etc., and includes a device usage schedule database 71 (hereinafter referred to as a device usage schedule DB 71) and an accounting information database 72. (Hereinafter referred to as accounting information DB 72), medical facility reservation database 73 (hereinafter referred to as medical facility reservation DB 73), doctor schedule database 7
4 (hereinafter, referred to as a doctor schedule DB 74).

The device use schedule DB 71 manages the use schedule of the medical facilities (X-ray apparatus (X-ray), CT scan apparatus, blood test apparatus, artificial dialysis apparatus, etc.) owned by the medical facility 1. ing.

The accounting information DB 72 stores and manages all information processed in the medical facility 1.

The medical facility reservation DB 73 stores this medical facility 1
Reservation for medical services (reservation for consultation, reservation for equipment use, etc.)
And a reservation program. The reservation program presents a reservation screen when the information terminal 5 is operated by the user. The reservation program includes an X-ray imaging apparatus, a CT,
At the time of appointment of a consultation when using equipment that requires advance reservation such as a scanning device, if the vacant time of the examinee is entered on the reservation screen, the entered vacant time and the work schedule of the doctor in charge, that is, the doctor Device usage schedule DB7 for managing the contents of the schedule DB 74 and the idle time of device usage
Then, the most appropriate consultation date and time for the examinee is determined by comparing with the contents of 1.

This medical facility reservation DB 73 is a database that can be used only by residents living in the apartment house 2, and includes, for example, the name of the resident, authentication information, past consultation date and time, past consultation contents, scheduled consultation date and time, and necessary information before the next consultation. Examinations are managed, and by specifying the examinations required before the next consultation on the appointment screen, X-ray imaging (X-ray), CT
It is possible to make a reservation for a scan that requires the use of equipment and time, such as a scanning device and a blood test, and make a reservation for a doctor's consultation linked to the reservation of this device. For example, when an X-ray imaging apparatus is reserved, a doctor's reservation is made after the timing when the result is obtained.

The doctor schedule DB 74 manages work schedules of doctors, caregivers, and the like who work at the medical facility 1. In other words, this doctor schedule DB7
Reference numeral 4 denotes a database for a resident (examinee) resident in the apartment house 2 to check the work status of his / her own doctor. For example, for obstetrics / gynecology / chronic illness, the examinee confirms the work status when he / she wants to appoint a doctor (the attending physician or the like). A user (examinee) of this system can appoint the attending physician to have a medical examination when it is not an urgent medical examination.

On the reservation screen, the examination name, the idle time of the equipment,
Although the appointee's own appointment time and the like are presented, confidential information for other medical institutions, such as the device name, available time zone, and reserved date and time, cannot be referred to.

In this medical facility 1, the subjects of care are the elderly and the physically handicapped. The nursing care information server 80 includes a nursing care reservation database 81 (hereinafter, referred to as a nursing care reservation DB 81), a lunch information database 83 (hereinafter, a lunch information DB 8).
3), a care facility reservation database 82 (hereinafter referred to as a care facility reservation DB 82), and the like.

The care reservation DB 81 stores and manages the desired care date and time registered by the resident requesting care. This care reservation DB 81 has a reservation program. The reservation program presents a reservation screen when the information terminal 5 is operated by the user. When making a care reservation in the medical facility 1, when a care item, a desired care worker, a desired reservation time, and the like are input on the reservation screen, the input desired reservation time and the schedule of the care worker are entered. A comparison is made to determine the most appropriate date and time for the subscriber.

The care facility reservation DB 82 is a database for making a reservation for renting and using care facilities such as a care bed, a bath, and a wheelchair. Care facility reservation DB82
Has a reservation program. This reservation program presents a reservation screen when the information terminal 5 is operated by the user. The reservation program refers to the nursing facility reservation DB 82 when making a lending reservation of a nursing bed, a wheelchair, or the like in the nursing care reservation of the medical facility 1. The nursing facility reservation DB 82 includes, for example, a rental device name, a user name,
User identification information, desired date and time of use, and the like are managed.

The lunch information DB 83 stores menu information of lunch. For example, date, menu contents, calories, menu type, and the like. In the menu category, option menus such as low-salt food and low-calorie food are set. This lunch information D
B83 is referred to when the user of the apartment house 2 makes a lunch delivery request.

As shown in FIG. 3, the information terminal 5 has a terminal body 20, an LCD display unit 21, and the like. Terminal body 2
0 is a processing unit such as CPU22, RO
M, a memory 23 such as a RAM, a door phone interface 24 (hereinafter referred to as a door phone I / F 24) as a communication interface with the door phone 8, and a LAN interface 25 (hereinafter referred to as a LAN I / F 25) as a communication interface with the network 3 in the apartment house. ), A display interface 26 (hereinafter, referred to as a display I / F 26) as an interface with the LCD display unit 21, a hard disk drive 27 (hereinafter, referred to as an HDD 27) as an auxiliary storage device, an emergency button 28, and the like. The HDD 27 is an optional setting that can be attached as needed. A microphone (MIC) and a speaker (S
P) and the like. The LCD display unit 21 has a display screen 21 a and a receiver 21 for answering a telephone call with the intercom 8.
b, a speaker 21c, a microphone 21d, and the like.

That is, the information terminal 5 is used for the medical facility 1
Issue a request to the client side, and receive and notify a notification of a reply to the request.

As shown in FIG. 4, the display screen 21a includes
"Nursing care / medical care"
"Intercom", "Life information", "Local information", "Square", "Message board", "Notice", "Security",
A service menu in which a group of buttons such as "Internet" is arranged, a group of buttons for operating home appliances, a button (registration) for additionally registering new information in the health information recording DB 41, and a button registered in the health information recording DB 41 A button (readout) for reading out the stored information is displayed. As a button for operating the in-home device, for example, an air conditioner (ROO)
m), telephones (telephones), water heaters (baths), lighting devices (lighting), and the like. The “care / medical” button is a button for making reservations and inquiries of care / medical. The button of the “intercom” is a button for reproducing an image of a visitor (visitor) to the dwelling unit, which is captured by the camera 32 of the collective entrance handset 30, and an image of the visitor that was recorded when he was away. The “life information” button is a button for acquiring a cooking recipe and a timetable of a train or a bus. The button of “region information” is a button for acquiring information on a local public institution, weather information, event information, and information on each medical institution including the information. The buttons in the "square" are available in various forums (kitchen, childcare, handmade, sell and buy.
This button is used to participate in gardening, etc.) and send opinions to the management company. The "message board" button is a button for leaving a message (voice, text, etc.) to the cohabitants. The "notice" button is a button for knowing a circular board of the apartment house 2, a notice of construction, a notice of a meeting of the apartment house management association, and the like. The “security” button is a button for knowing whether the dwelling is locked or abnormal. The “Internet” button is a button for accessing an external network, for example, the Internet, for browsing homepages and transmitting and receiving electronic mails.

Hereinafter, the operation of the service providing system will be described.

In the case of this service providing system, the information terminal 5 installed in each dwelling unit of the apartment house 2 always displays a service menu and a group of buttons for operating home appliances on the display screen 21a shown in FIG. Have been.

Here, when a resident who lives in the dwelling unit makes a reservation / inquiry of the medical facility 1, the user operates a "care / medical" button in the service menu.

Then, a submenu having buttons such as “care reservation / inquiry”, “lunch reservation / inquiry”, and “consultation reservation / inquiry” is displayed.
When the "Inquiry" button is operated, a dialog box for confirming the identity is displayed.

Here, when the resident himself / herself inputs the login ID and password, the server 40 in the collective housing uses the inputted login ID and password to enter the examinee identification DB 4 based on the entered login ID and password.
2, the user authentication is performed. As the login ID, for example, a dwelling unit number or a name is used.

In this embodiment, the identification of the examinee is performed by the login ID / password authentication.
In addition to this, for example, the user-specific information (cookie or the like) stored in the information terminal 5 that is being used is transferred to the server 40 in the apartment house.
, The information terminal 5 may be simply authenticated.

When the examinee (resident) is authenticated by the login ID and the password, the server 40 in the apartment house is authenticated.
Issues a reservation information reference request to the medical service server 70 through the firewall 9 and the LAN. Upon receiving the request, the medical service server 70 accesses the medical facility reservation DB 73 and the doctor schedule DB 74 to display a screen for consultation reservation / inquiry on the information terminal 5.

On this screen, the free time for each medical department and doctor is displayed. When the examinee inputs the desired doctor and time, the medical service server 70 matches the input information with the free time. It is checked whether or not the appointment can be made, and if the appointment is possible, the doctor and the time of the examinee are registered in the medical facility reservation DB7.
3 and the registration result is displayed on the information terminal 5.

Further, since a device reservation button for a medical device is displayed on the screen, if a device such as an X-ray or an artificial dialysis machine needs to be reserved before making a doctor's reservation, this device reservation button is displayed. By operating the, the medical service server 70 accesses the device use schedule DB 71 and the doctor schedule DB 74 to display the device reservation / inquiry sub-screen on the information terminal 5. On this sub-screen, the reservation name of the reservable device and its free time are displayed.

Here, when the examinee selects the desired device and inputs the desired reservation time in the same manner as described above, the medical service server 70
Checks whether or not the input information matches the idle time of the device, and if the device can be reserved, registers the device and the desired reservation time in the medical facility reservation DB 73; It is displayed on the terminal 5. After that, returning to the screen for consultation appointment / inquiry, if a doctor's consultation appointment is made from this screen, the vacant time of the doctor according to the reserved device is displayed because the medical device has already been reserved. . For example, in the case of an X-ray, the doctor checks the X-ray imaging result at the time of consultation, so that the doctor cannot make an appointment for examination until the development as an imaging result from the time of the X-ray reservation.

On the other hand, in the case of an artificial dialysis machine, the examinee uses the dialysis machine after medical treatment, so that the free time of the doctor and the free time of the artificial dialysis device are displayed. here,
The examinee inputs the reservation time of the doctor's consultation and the reservation time of the artificial dialysis machine, and the medical business server 70
Refers to the device use schedule DB 71 and the doctor schedule DB 74 and, when both can be reserved, returns the reservation result to the information terminal 5 and displays it.

As described above, every time there is a reference request from a resident (medical examinee) who has logged in to the information terminal 5, a request for information reference is made from the server 40 in the apartment house to the medical information server 60 or the medical service server 70, The information of the response to the request is stored in the medical information server 60 or the medical service server 70.
Is distributed to the information terminal 5 through the server 40 in the apartment house. Between the networks of each other, that is, the server 40 in the apartment house and the medical information server 60 or the medical service server 70
Since the firewall 9 is installed in between, access to the important information in the medical information server 60 or the medical service server 70 is restricted from the information terminal 5 and cannot be directly viewed.

In the medical service server 70, the contents of the reservation in the medical facility reservation DB 73 and the actual consultation status of each doctor at the terminal 6 installed in each medical department are monitored. The scheduled medical treatment time is calculated from the order of the appointees of the house 2, and a predetermined time before, for example, 10 minutes before, the medical service server 70 consults the corresponding information terminal 5 of the apartment house 2 in about 10 minutes. Notification that the operation can be performed.

A service menu as shown in FIG. 4 is normally displayed on the information terminal 5, but when such a notification is received, a message such as "10 minutes before the consultation time" is displayed. The screen is displayed hop-up on the service menu, and a voice message is output from the speaker 21c.

The examinee (resident) who sees or hears the notice goes down to the medical facility 1 on the lower floor and receives a medical examination by a doctor in the relevant department.

Thereafter, upon return, a request for notification of dispensing completion and accounting completion is made at the window of the medical facility 1, or a return request for notification of dispensing completion and accounting completion is returned from the information terminal 5 to the home on the upper floor. Do and wait.

Then, the delivery of the medicine becomes possible,
When the accounting process in the medical service server 70 is completed, the medical service server 70 notifies the information terminal 5 to that effect,
The information terminal 5 informs the user by display and voice, and the resident (examinee) who has received the notification then goes to the lower floor,
It suffices to receive the medicine or perform the accounting, and the waiting time in the medical facility 1 such as waiting for dispensing or accounting can be minimized.

In this service providing system, the information terminal 5 is provided with an emergency button 28.

The emergency button 28 is a button operated by the resident when an emergency occurs for the resident who lives in the dwelling unit, and performs operations such as key input for authentication and time-consuming authentication procedures. It is a direct key that cannot be used.

When the resident presses the emergency button 28 of the information terminal 5, the information terminal 5 notifies the medical service server 70 to the medical service server 70 via the server 40 in the apartment house. The notification of the emergency occurrence includes information for identifying the information terminal 5 and a resident (resident) who needs an emergency medical treatment registered in advance.
Information is included.

When the emergency notification is received, the medical service server 70 specifies the information terminal 5 and the resident, and refers to the medical information DB 60 to check the housing unit number, resident name,
At least one of the necessary medical treatment information is displayed on the screen of the terminal of the room where the emergency medical team is resident or the terminal of the report reception desk, so the emergency medical team should be dispatched to the relevant dwelling unit promptly Can be.

In the case of this service providing system,
The submenu displayed when the "care / medical" button in the service menu displayed on the display screen 21a of the information terminal 5 is operated includes "care reservation / inquiry",
In addition to a button group such as "School lunch reservation / inquiry" and "checkup reservation / inquiry", there is a button "Health consultation".

When the "health consultation" button is pressed, a dialog box for confirming the identity is displayed.

Here, when the resident himself / herself inputs the login ID and the password and performs the user authentication in the same manner as described above, the server 40 in the apartment house uses any communication means (telephone, facsimile, e-mail, etc.) to perform the health consultation. The information terminal 5 displays a screen for selecting whether to perform the operation.

Here, when the resident selects the e-mail, a screen for transmitting the e-mail is displayed. A soft keyboard is displayed on this screen.

When the resident inputs the contents of the consultation with the soft keyboard and operates the confirmation and transmission buttons, an e-mail is sent to the terminal of the consultation desk or the terminal 6 of the doctor in charge.

For example, at the terminal of the consultation desk, the received e-mail is displayed in real time, so that the person in charge of the consultation counter reads the contents of the e-mail received by the terminal, and if the contents can be answered by himself, A reply text is created and sent back to the information terminal 5 of the resident who sent the e-mail. Also,
If the person in charge of the consultation service cannot answer the contents, the contents of the e-mail are passed to the corresponding doctor or the attending physician, the answer is prepared, and the reply is sent to the information terminal 5 of the resident who sent the e-mail.

The transmission and reception of e-mails other than the health consultation can be performed by operating the "Internet" button in the service menu on the display screen 21a shown in FIG. In this case, if you operate the "Internet" button, "Web page browsing" and "Email"
Is displayed. By selecting “E-mail” on this screen, an e-mail screen is displayed, and a soft keyboard is also displayed on this screen. It can create, send, and check e-mails.

Next, the care service will be described.

When a resident who lives in the dwelling unit of the apartment house makes a reservation or an inquiry for nursing care of the medical facility 1, the user operates a “nursing care / medical care” button in the service menu.

Then, a submenu having buttons such as “care reservation / inquiry”, “lunch reservation / inquiry”, and “examination consultation / inquiry” is displayed.
When the "Inquiry" button is operated, a dialog box for confirming the identity is displayed.

Here, when the resident himself / herself inputs the login ID and the password, the server 40 in the multi-family house based on the inputted login ID and password, the examinee identification DB 4
2, the user authentication is performed. As the login ID, for example, a dwelling unit number or a name is used.

When the resident is authenticated based on the login ID and the password, the apartment house server 40 issues a reference request for the reservation information to the care reservation server 80 through the firewall 9 and the LAN. The nursing care reservation server 80 receiving this request is a nursing care reservation DB 81 and a nursing care reservation DB
82 and lunch information DB 83 to access care reservations
An information screen is displayed on the information terminal 5.

On this screen, the subjects of care (bath preparation,
(Lunch provision, wandering monitoring, etc.) and the free time for each caregiver are displayed. When the resident inputs the desired subject, caregiver, and time, the care information server 80 matches the input information with the free time. It is checked whether or not to perform the care reservation, and if the care reservation is possible, the desired care worker and time of the resident are set in the care reservation DB 81.
And the result of the registration is displayed on the information terminal 5.

Also, on the screen, a lending reservation button for nursing care equipment (nursing bed, bath, wheelchair, etc.) is displayed. By operating the nursing care information server 80, the nursing care facility reservation DB 82 is accessed and the information terminal 5 displays a sub-screen for device lending reservation / inquiry. On this sub-screen, the names of rentable devices and their availability are displayed.

When the resident selects the desired device and inputs the desired reservation time in the same manner as described above, the care information server 80
Checks whether or not the input information matches the availability of the device, and registers the device and the desired reservation time in the nursing facility reservation DB 82 when lending reservation of the device is possible,
The registration result is displayed on the information terminal 5.

In this way, every time there is a reference request from the resident who has logged in to the information terminal 5, an information reference request is made from the in-dwelling house server 40 to the nursing information server 80, and the information of the response to the request is sent to the nursing information server. From 80, the information is distributed to the information terminal 5 through the server 40 in the apartment house.

Since the firewall 9 is installed between the networks of each other, that is, between the server 40 in the apartment house and the nursing care information server 80, access to important information in the nursing care information server 80 is restricted, and the information terminal is restricted. From 5 you cannot see the content directly.

In the nursing care information server 80, the reservation contents of the nursing care reservation DB 81 and the nursing care facility reservation DB 82 are monitored.
Applicable information terminal 5 of apartment house 2 from care information server 80
Is notified to that effect.

The information terminal 5 normally displays a service menu as shown in FIG. 4, but when such a notification is received, it is "Nursing care time." A message screen such as "Lunch will arrive" is displayed hop-up on the service menu, and a voice message is output from the speaker 21c.

By receiving the notification, the resident can prepare for receiving nursing care (preparation of the mind, etc.).

Here, a case where a resident has lunch delivered will be described as a specific example of the nursing care service.

In this case, after the resident operates the “care / medical” button in the service menu displayed on the screen of the information terminal 5 and operates the “lunch reservation / inquiry” button,
When the user confirms his / her identity by inputting the login ID and the password, the server 40 in the apartment house issues a request for referencing reservation information to the care reservation server 80 through the firewall 9 and the LAN. Nursing care reservation server 80 receiving this request
Causes the information terminal 5 to display a care reservation / inquiry screen.

[0096] When the resident selects "providing meal" for the nursing subject and inputs the desired delivery time from this screen, the care information server 80 displays a menu for changing the lunch day.

When the resident selects or inputs a desired meal and options for the meal (reduced salt food, low calorie food, unnecessary items, etc.), the nursing care information server 80
Registers a desired menu (including options) of the resident in the care reservation DB 81 when the reservation is possible, and displays the registration result on the information terminal 5.

After registering the reservation information, the care information server 8
0 monitors the nursing care reservation DB 81 and notifies the corresponding information terminal 5 through the server 40 in the apartment house that the meal is to be provided at the time of providing the meal or at a predetermined time before, for example, 10 minutes before.

Thus, the LCD display unit 2 of the information terminal 5
A message such as "It is time for lunch to be delivered." Or "10 minutes before lunch delivery." Is displayed on the screen of hop-up. Residents can see the display to make the dining table easier. You can get ready.
It should be noted that the information terminal 5 can also notify by voice message or the like if desired.

As described above, according to the service providing system of the first embodiment, the information terminal 5 installed in each dwelling unit of the apartment house 2 and the server 40 in the apartment house are connected to the network 3 in the apartment house. The medical information server 60, the medical service server 70, and the nursing care information server 80 installed in the medical facility 1 constructed under the apartment house 2 are connected to the in-facility network 4, and the firewall 9 is connected between the servers in each network. The terminal 5 is connected via a LAN to prevent the information terminal 5 from seeing the highly confidential important information of the medical facility 1, and the resident logs in to the system after authenticating the user. Various services can be provided in terms of nursing care and the like.

For example, the medical facility 1 on the lower floor from the information terminal 5
The patient can make an appointment appointment, and a few minutes before the actual appointment time, the information terminal 5 is notified to that effect, so the resident of each dwelling unit goes to the medical facility 1 and waits a long time in the waiting room. You don't have to.

By requesting notification of the completion of the dispensing and accounting after the consultation, the medical facility 1 can deliver the medicine or notify the information terminal 5 when the accounting calculation is completed. Then, the resident is notified and the resident can wait at that time at home.

Further, by providing the information terminal 5 with the emergency button 28, the emergency medical team of the medical facility 1 is notified of the corresponding dwelling unit number, resident name, treatment information, and the like in an emergency. Medical treatment can be performed quickly.

Further, the medical facility 1 on the lower floor from the information terminal 5
Health consultation can be conducted by telephone, facsimile, e-mail, etc., at the consultation counter of the above, so that the resident of each dwelling unit can solve health concerns while staying at home.

Further, the information terminal 5 and the care information server 80
Is connected via a network, the information terminal 5
Can be reserved for the medical facility 1 on the lower floor from, and when the care reservation time is reached or several minutes before that, the information terminal 5 notifies the user of the care reservation time, and the resident prepares to receive the care service. can do.

Further, by connecting the information terminal 5 and the nursing care information server 80 via the network, the information terminal 5 can request the healthcare facility 1 on the lower floor to provide health-care-provided meals. Residents of each dwelling unit, especially those who are unable to move (elderly people who need nursing care, disabled people, etc.)
Can live a healthy diet while at home.

The present invention is not limited to only the above embodiment.

In the first configuration example (first embodiment),
The server 40 in the apartment house and each server 60, 7 in the medical facility
0 has been described as an example of LAN connection via the firewall 9, but in addition, for example, as shown in FIG.
An RS232C communication cable 51 connects the server 40 in the apartment house and a server in the medical facility 1, for example, the medical information server 60.
Alternatively, direct connection may be performed by a dedicated line such as. In this case, the security can be improved more than the LAN connection via the firewall.

As shown in FIG. 6, the medical information server 60, the medical service server 70, the nursing care information server 80 and the like in the medical facility 1 are provided with separate dedicated lines 52a, 52b, 5 respectively.
A connection may be made to the server 40 in the apartment house 2c in the apartment house 2c. In this case, the security can be improved more than the LAN connection through the firewall, but the number of wires from the medical facility 1 to the apartment house 2 increases.

Further, as shown in FIG. 7, a dedicated communication server 53 is connected to the in-facility network 4 in the medical facility 1, and the medical information server 60, the medical service server 70, Information from the nursing care information server 80 or the like may be distributed to the server 40 in the apartment house in the apartment house 2 through the communication server 53 and the dedicated line 54. In this case, the communication network can be simplified.

Examples of notification to the user include mail, F
There are methods such as AX and telephone, and there are various display methods. The FAX includes a normal analog FAX and an Internet FAX. The telephone includes an ordinary analog telephone, an Internet telephone, an interphone using a LAN, and the like. The mail includes a WEB mail, a voice mail, and the like in addition to a mail according to a normal SMTP protocol. As a display method, there is an interrupt display (hop-up display) to the information terminal 5 or the like.

The software in the above embodiment may be stored in a computer-readable storage medium such as a floppy (registered trademark) disk. In this case, the software (program) stored in the storage medium
Is read out by the computer, the processing in each embodiment becomes possible.

The storage medium is a magnetic disk,
Floppy disk, hard disk, optical disk (C
D-ROM, CD-R, DVD, etc.), a magneto-optical disk (MO, etc.), a semiconductor memory, or any other storage medium that can store programs and that can be read by a computer. May be.

Also, an OS (Operating System) running on the computer based on instructions of a program installed in the computer from the storage medium.
Alternatively, MW (middleware) such as database management software and network software may execute a part of each process for realizing the present embodiment.

Further, the storage medium is not limited to a medium independent of a computer, but also includes a storage medium in which a program transmitted through a LAN, the Internet, or the like is downloaded and stored or temporarily stored.

Further, the number of storage media is not limited to one, and the case where the processing in this embodiment is executed from a plurality of media is also included in the recording medium of the present invention, and any media configuration may be used.

The computer executes each process in the present embodiment based on a program stored in a storage medium. The computer includes one device such as a personal computer and a system in which a plurality of devices are connected to a network. Any of these configurations may be used.

The computer is not limited to a personal computer, but also includes an arithmetic processing unit, a microcomputer, and the like included in an information processing device, and is a general term for devices and devices that can realize the functions of the present invention by a program. .

[0119]

As described above, according to the present invention, an apartment house system having an information terminal installed in each house of an apartment house, a computer for authenticating a user who logs in from the information terminal, and an information terminal The issued request is received through a communication network, and the service facility side system having a computer for distributing medical or nursing care information in response to the received request is not to be intercepted from the collective housing system side to the important information of the service facility system. Is connected by a communication means that protects and connects to the facility, so that various information related to medical care or nursing care can be obtained when residents (residents) use the service facility in a complex facility where the house and the service facility are integrated or adjacent. You can get various benefits.

[Brief description of the drawings]

FIG. 1 is a diagram showing an example of a complex facility in which a service providing system of the present invention is introduced.

FIG. 2 is a diagram showing a first configuration example (first embodiment) of the service providing system.

FIG. 3 is a diagram showing a configuration of an information terminal on the dwelling unit side in the service providing system.

FIG. 4 is a diagram showing a display screen of the information terminal of FIG. 3;

FIG. 5 is a diagram showing a second configuration example (a second embodiment) of the service providing system.

FIG. 6 is a diagram showing a third configuration example (third embodiment) of the service providing system.

FIG. 7 is a diagram showing a fourth configuration example (fourth embodiment) of the service providing system.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Medical facility, 2 ... Apartment, 3 ... Network in apartment, 4 ... Network in facility, 5 ... Information terminal, 6 ... Terminal of each department, 7 ... HUB, 8 ... Doorphone, 9 ... Firewall, 20 ... Terminal body, 21 ... LCD display unit, 22 ...
CPU, 23 ... memory, 24 ... doorphone I / F, 25 ...
LAN I / F, 26 ... Display I / F, 27 ... HDD, 28
... Emergency button, 30 ... Front door, 31 ... Numeric keypad,
32 camera, 33 microphone, 34 speaker, 40 ...
Server in apartment house, 41: Health information management DB, 42: Patient identification DB, 51: RS232C communication cable, 52
a to 52c: dedicated line, 53: communication server, 54: dedicated line, 60: medical information server, 61: medical information DB, 70
... Medical service server, 71 ... Device usage schedule DB,
72: accounting information DB, 73: medical facility reservation DB, 74:
Doctor schedule DB, 80 ... care information server, 81 ...
Nursing care reservation DB, 82: Nursing facility reservation DB, 83: Lunch information DB.

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) H04M 9/00 H04M 9/00 H 11/00 302 11/00 302 F term (Reference) 5B049 AA05 BB41 CC14 CC32 CC41 CC45 DD01 DD03 DD05 FF03 FF04 FF06 FF09 GG04 GG07 5K038 BB02 CC11 DD07 DD12 DD21 FF01 5K101 KK19 LL04 NN01 NN18 NN21

Claims (4)

[Claims] 1. A service providing system in which at least one service facility of a care facility or a medical facility and an apartment house are installed in a building constructed integrally or in proximity to each other, the service providing system being installed in each door of the apartment house, An information terminal that issues a request to the facility side and receives and notifies a reply to this request, a resident identification database that manages user information of individual dwelling units and authenticates a user accessing from the information terminal, and a health information of each user. An apartment house system having a health information management database to be managed; and a service facility system for delivering information related to medical care or nursing to the information terminal in response to a request from a user who has logged in to the apartment house system from the information terminal; The service facility system and the apartment house system are reduced Service providing system characterized by comprising a; also communication means for connecting defending so as not to intercept the important information of the service facility system from the apartment system side. 2. The service providing system according to claim 1, wherein the in-service facility system includes: a schedule database for managing a medical or nursing care schedule of the service facility; and a service reservation request issued from the information terminal. Means for referring to the schedule database to present the reservation status and prompting the user to enter at least the type of service and the desired reservation date and time;
A reservation unit for registering information of a service type and a desired reservation date and time inputted from the information terminal; and a unit for returning reservation information registered by the reservation unit to the information terminal. Service delivery system. 3. A service facility-side system installed in an apartment house and installed in at least one service facility of a nursing facility or a medical facility constructed integrally with or adjacent to the apartment house via a communication network. Authenticating a user who accesses the computer from an information terminal installed in each unit of the apartment house; and transmitting a request from a user who has received user authentication and logged in to the computer from the information terminal. Issuing the information to the service facility side system through a network; and outputting information related to medical care or care provided to the computer through the communication network to the information terminal in response to the request. How to use a computer. 4. It is installed in at least one service facility of a nursing care facility or a medical facility, and is connected via a communication network to a multi-family housing system installed in a multi-family house built integrally with or close to the service facility. A method of using the computer, wherein the computer receives a request issued by a user who has been authenticated by the user of the apartment building system at an information terminal installed in each unit of the apartment house through the communication network; Distributing information relating to medical care or nursing care from the computer to the information terminal through the communication network.