JP2934232B1 - Notification form issuing machine - Google Patents

Abstract

Abstract: [PROBLEMS] To improve the certainty in identity verification when a customer submits a report to a bank and to reduce the burden on both the customer and the bank employee. SOLUTION: When a customer selects a report item on a touch panel 12 (S102: YES), ten keys 12a are displayed on the touch panel 12 (S103). When the customer enters the PIN of the cash card using the numeric keypad 12a,
This is collated with the password recorded on the cash card (S106), and if both passwords match (S10).
7: YES), the customer data is acquired from the host computer 26 (S108), and the necessary information is printed on the report form of the delivery item by the printer 24 and discharged onto the writing table 18 (S109). The customer fills in the required form.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a report form issuing machine for issuing a report form submitted by a customer.

[0002]

2. Description of the Related Art When a bank user (customer) changes his / her address or seal, or loses a passbook, for example, the bank requires a report, and the bank counter has a form for these various reports. Was prepared.

For example, when reporting an address change, a customer writes his / her name (name), old address, new address, subject, account number, etc. on a report form for address change, and a stamp registered with a bank. Had to be stamped. In addition, other notices required various descriptions and seals as well.

[0004]

The stamping of the seal is for the purpose of identity verification. However, for example, the imprint may change slightly depending on the degree of application of the force at the time of the stamping. I couldn't say.

[0005] The name, address, and the like described in the form are the contents of the report itself, and are also necessary contents for data management. However, some customers wrote these entries incorrectly or took time to complete them, and the contact person at the counter often asked for rewriting or taught how to fill in.
When such a situation occurs, other customers have to wait longer than necessary, and the burden on the person in charge has not been light.

SUMMARY OF THE INVENTION It is an object of the present invention to improve the reliability of identity verification when a customer submits a report to a bank and to reduce the burden on both the customer and the bank clerk.

[0007]

According to a first aspect of the present invention, there is provided a report form issuing machine for inputting a designation of a type of a notification and inputting a personal identification number; Data reading means for reading data recorded on the card, collation means for collating the personal identification number input by the input means with a personal identification number contained in the data read by the data reading means, When the matching means determines that the two passwords match, the customer data acquiring means for acquiring the customer data of the user of the cash card from the host device, and based on the customer data acquired by the data acquiring means. And printing means for printing, on a report form, a description excluding the content of the report out of the description required for the report whose type is specified.

[0008] A customer who uses the report form issuing machine inserts a cash card into, for example, an insertion slot, operates input means to specify the type of notification to be made, and inputs a password of the cash card. . When the cash card is inserted into the slot, for example, the data reading means reads the data recorded on the cash card, and the collating means uses the password and the data reading means inputted by the customer operating the input means. The password is collated with the password included in the read data. If the two passwords match as a result of this verification, it is possible to confirm that the person presenting the cash card is the user (or a valid agent) of the account specified by the cash card, that is, the identity can be confirmed. Since the identity is verified using a PIN,
The reliability is extremely high compared to the identity verification using a conventional seal.

When the collation means determines that the two passwords match, the customer data acquisition means acquires customer data of the user (ie, customer) of the cash card from the host device. The customer data includes, for example, data such as a name (name), address, subject, account number, and the like, which need to be described in various reports.

[0010] Then, based on the customer data obtained by the data obtaining means, the printing means sends a description excluding the content of the notification from the description required for the notification whose type is specified via the input means. Print on the form for The description content printed here is necessary items other than the new address, for example, in the case of an address change report, and necessary items other than the seal of a new seal (this is also a type of description) in the case of a resignation report. That is, the description excluding the content of the report such as the new address and the new seal is printed on the report form.

Therefore, the customer can complete the report form only by adding a description corresponding to the contents of the report to the form. Therefore, it is possible to prevent the customer from making a clerical error, taking a long time to complete the entry, and seeking assistance from the person in charge of the counter, thereby reducing the burden on both the customer and the bank employee. In addition, since the person in charge of the window does not always support the customer who intends to submit the report and cannot respond to the other customers, there is no need to wait other customers unnecessarily.

[0012]

Embodiments of the present invention will now be described in detail with reference to the drawings.

[0013]

As shown in FIG. 1, a report form issuing machine 10 according to this embodiment includes a touch panel 12, a card slot 14, a form discharge port 16, a writing table 18, and the like, and is installed in a lobby of a bank. . The touch panel 12 is capable of image display and touch input, and corresponds to an input unit. The writing table 18 is covered with a slightly elastic plastic sheet, and is suitable for writing on a sheet placed thereon with, for example, a ballpoint pen.

The control form 20 shown in FIG. 2 and the like are built in the report form issuing machine 10. FIG.
As shown in FIG. 2, the control device 20 includes a well-known CPU 20a,
ROM 20b, RAM 20c, input interface (input I / F) 20d, output interface (output I / F)
20e, a microcomputer having a communication circuit 20f and the like, and a touch panel 12 and a card reader 22 corresponding to data reading means are connected to the input interface 20d.

The card reader 22 is arranged corresponding to the card slot 14 shown in FIG. 1, and takes in a cash card inserted from the card slot 14 and
The data recorded therein can be read, and the fetched cash card can be returned from the card slot 14.

A printer 24 corresponding to a printing unit is connected to the output interface 20e. The printer 24 is arranged corresponding to the form discharge port 16 shown in FIG. 1, and can print on a sheet supplied from a paper feed mechanism (not shown) and discharge the sheet from the form discharge port 16.

The communication circuit 20f includes a host computer 26.
The control device 20 can transmit data and the like to the host computer 26 by the communication circuit 20f, and can acquire the data and the like from the host computer 26.
Next, the operation of the report form issuing machine 10 will be described with reference to FIGS.

FIG. 6 shows a control device 20 of the report form issuing machine 10.
9 is a flowchart of a notification printing process executed by the user. As shown in FIG. 6, when the control device 20 starts the notification printing process, the control device 20 causes the touch panel 12 to display an initial screen illustrated in FIG. 3 (step 101; hereinafter, steps are abbreviated as S).

In the example shown in FIG. 1. Notification of change (address); 2. Notification of change (re-marking); 3. Notification of change (others); 4. Notification of loss; 5. Notification of discovery and Six types of notification items of the agent-related notification are displayed, and a display is displayed at the bottom to urge the user to select an item and touch the item.

When the control unit 20 recognizes the selected delivery item based on the signal from the touch panel 12 (S10)
2: YES), the ten keys 12a are displayed on the touch panel 12, and a display prompting insertion of a cash card and input of a personal identification number is also displayed (S103). The ten keys 12a displayed on the touch panel 12 include numeric keys of 0 to 9, a cancel key, and an enter key. The customer can input a password by touching the numeric keys, and can input a password by touching the cancel key. Cancellation can be performed, and input confirmation can be instructed by touching the confirmation key.

The control device 20 includes a card reader 22
To read the data recorded on the cash card inserted from the card slot 14, and store the read data in the RAM 20c (S10).
4). Next, the control device 20 stores the password entered by the customer by touching the numeric key of the numeric keypad 12a in the RAM 20c.
If it is recognized that the confirmation key has been touched (S105: YES), the personal identification number recorded on the cash card is compared with the personal identification number entered by the customer (S106).

Here, if both passwords match (S10
7: YES), the control device 20 requests the host computer 26 for the customer data of the customer specified based on the data read from the cash card, and acquires it (S108). Then, the control device 20 controls the printer 24
To print the necessary information on the report form of the report item selected by the customer in S102.
From 6 the ink is discharged onto the writing table 18 (S109). Needless to say, at this time, a description corresponding to the content of the report (for example, a new address in the case of an address change report) is not printed.

It is to be noted that the same customer may use a plurality of accounts (for example, a checking account, an ordinary savings account, and a time deposit account), or may use a safe deposit box. In such a case, for example, in the case of an address change notification, it is better to collectively process these accounts and the like, and in such a case, a plurality of account numbers and the like can be printed on one report form.

Further, the control device 20 receives, for example, the form issued as shown in FIG. 5 and the cash card returned by the card reader 22, and fills out the form and submits it to the counter. A prompt is displayed on the touch panel 12. FIG. 5 shows a display example when the address is changed, and the part "Please enter a new address" is changed according to the type of notification.

On the other hand, if the password recorded on the cash card does not match the password entered by the customer (S107: NO), the control device 20 displays on the touch panel 12 that the password is different. Then, necessary error processing such as returning the cash card from the card reader 22 to the customer side is performed (S111).

Then, after executing the processing of S110 or S111, the control device 20 returns to S101 and repeats the above processing. Thus, the customer inserts the cash card into the card slot 14 and touches the touch panel 12.
When the notification item is selected above and the password of the cash card is input, the control device 20 verifies the identity by comparing the password recorded on the cash card with the password input by the customer. For this reason, the reliability is extremely high as compared with the conventional identity verification using a seal.

When the identity can be confirmed, the control device 20 acquires the customer data from the host computer 26, sends the printing data based on the customer data to the printer 24, and writes the necessary information in the report form of the item selected by the customer. Is printed and ejected onto the writing table 18, so that the customer can complete the report form only by filling in the contents of the report (for example, a new address for an address change report).

Therefore, the customer does not need to make a clerical error, take time to fill out the form, or seek the assistance of the person in charge of the counter, and the burden on both the customer and the bank employee is reduced. In addition, since the person in charge at the counter always assists the customer who intends to make a report, there is no situation in which the other customer cannot respond, so that the other customer does not have to wait longer than necessary.

Further, in the report form issuing machine 10 of the embodiment,
Since the operation guide is displayed on the touch panel 12, the customer only needs to touch the touch panel 12 according to the operation guide. Therefore, there is no need for the person in charge of the bank to explain the operation method. In addition, since the report form issuing machine 10 of the embodiment includes the writing table 18, it is not necessary to prepare a desk, a writing table, and the like separately. For this reason, the space in the bank lobby is not narrowed, and the space is effectively used.

As is apparent from the above description, in the present embodiment, the touch panel 12 serves as an input unit, the card reader 22 serves as a data reading unit, the printer 24 serves as a printing unit, and the host computer 26 serves as a host device. This corresponds to each, and the control device 20 functions as a verification unit and a customer data acquisition unit.

The embodiments of the present invention have been described with reference to the embodiments. However, the present invention is not limited to such embodiments, and various modifications can be made without departing from the gist of the present invention. Needless to say.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram of the shape of a report form issuing machine according to an embodiment. FIG. 1 (a) is a front view, and FIG. 1 (b) is a side view.

FIG. 2 is a block diagram of a control system of the report form issuing machine of the embodiment.

FIG. 3 is an explanatory diagram of an initial display displayed on a touch panel of the report form issuing machine of the embodiment.

FIG. 4 is an explanatory diagram of ten-key display displayed on a touch panel of the report form issuing machine of the embodiment.

FIG. 5 is an exemplary diagram of a display for prompting receipt of a form and a cash card, which is displayed on the touch panel of the report form issuing machine of the embodiment.

FIG. 6 is a flowchart of a notification printing process executed by the control device of the report form issuing machine of the embodiment.

[Description of Signs] 10: Report Form Issuing Machine 12: Touch Panel (Input Means) 12a: Numeric Keypad 14: Card Slot 16: Form Discharge Port 18: Writing Table 20: Control Device (Verification Means, Data Acquisition Means) 22: Card Reader (Data reading means) 24 Printer (Printing means) 26 Host computer (Host device)

Claims (1)

(57) [Claims] An input unit for designating a type of a report and inputting a password; a data reading unit for reading data recorded on a cash card; a password input by the input unit and the data; Collating means for collating the personal identification number contained in the data read by the reading means, and host data for the customer of the cash card user when the collating means determines that the two personal identification numbers match. Means for acquiring customer data obtained from the device, and, based on the customer data acquired by the data acquiring means, a description excluding the content of the notification from the description required for the specified notification for the notification. And a printing means for printing on a form.