JP2789343B2 - Order transfer system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION [Industrial applications]

The present invention relates to an order transfer system using a telephone line.

[Prior art]

Order receiving and receiving services using telephone lines, such as mail order services, have become widespread. For example, in the case of the mail order service, the user calls the order center, verbally conveys the predetermined product code quantity of the order, or transmits the order information by facsimile to place an order. The order center receiving the order contacts the product delivery department and delivers the order to the user's home. In this case, confirmation of the order and the quantity thereof is performed by a processing slip. Also, recently, a dedicated order terminal device is installed at the contracted user's home, order information is stored by key input of the order terminal device, and after automatic dialing, the product of the ordered product is stored in the dedicated receiver of the order center. Others send codes, quantities, etc. However, even in this case, the delivery slip, the quantity, etc., and the order contents are confirmed in the processing slip. In addition, in order to enable delivery even when the user's home is away, a collection / delivery box provided with a locking means that can be unlocked only by an unlocking means possessed only by the user and the delivery person is provided at the entrance side of the user's home. There is also a service to install in such places. In this case, the processing slip is put in the collection box, so that the user can confirm the ordered product and the delivered product.

[Problems to be solved by the invention]

As described above, conventionally, the order contents and the delivery contents are confirmed only by the processing slip. However, if the user himself does not leave a record, the means for objectively expressing the order contents is not provided. Did not. For this reason, a trouble may occur at the time of delivery due to an incorrect memory of the user or an error in the description of the processing slip. In general, when processing that delivery has been completed using a processing slip, it is common to receive the user's delivery receipt stamp on the slip, but if the user is out of the office, the delivery receipt stamp may be received. Can not. For this reason, the delivery side has had a hard time leaving a proof that the delivery has been completed when the user is away. Also, it is desirable for the order center to be able to confirm whether the delivery person has correctly delivered to a predetermined user,
There was no way to confirm this except for the processing slip. Based on the above, processing slips used to play a very important role in the past, but since they are documents, they can be lost or damaged, and in such cases, On the other hand, the order receiving side had no evidence of the delivery, so there was a situation where the operation was damaged. An object of the present invention is to provide an order receiving / receiving system which can eliminate the above-mentioned disadvantages.

[Means for Solving the Problems]

An order receiving and receiving system according to the invention described in claim 1 includes: a receiving unit for receiving information transmitted through a telephone line; an order receiving center including a storing unit for storing a history of order receiving and receiving; The user terminal system is connected to the reception center via the telephone line. The user terminal system includes an order input unit for inputting an order item, a storage unit, a display unit, and an input of delivery item information. Operation display means provided with means, and transmission / reception means. Also, the order receiving and receiving system according to the invention described in claim (2) is a transmitting and receiving means for receiving information transmitted through a telephone line and transmitting a transmission signal, and a storage for storing a history of receiving and transmitting the order. An order reception center having means, and a user terminal system connected to the order reception center via the telephone line. The user terminal system has storage means, display means, and input of delivery information. Operation display means provided with means, and transmission / reception means. Further, in the invention of claim (3), in the invention of claim (2), the user terminal system is further provided with order input means for inputting an order.

[Action]

In the case of the invention described in claim (1), the order input information input from the order input means is stored in the storage means of the operation display means, and is transmitted from the transmitting / receiving means to the order receiving center via a telephone line. A display corresponding to the ordered product is displayed on the display means of the operation display means. When delivery information is input from the input means of the operation display means, the delivery information is stored in the storage means. At the same time, the information is transmitted to the order receiving center via the telephone line via the transmitting / receiving means. Therefore, the order information and the delivery information of the ordered product are stored in the storage means of the operation display means, and are displayed on the display means. Therefore, the user and the delivery person can check and confirm the order contents and the delivery contents by looking at the display contents of the display means. Further, since the order information and the delivery completion information are also stored in the storage means of the order reception center, troubles with the user are reduced. In the invention described in claim (2), the order information received at the order reception center is transmitted from the transmission / reception means of the order reception center to the transmission / reception means of the user terminal system via the telephone line. The order information received by the transmission / reception means of the user terminal system is sent to the operation display means and stored in the storage means, and the display means of the operation display means performs display according to the ordered product, When the delivery information is input from the input means of the operation display means, the delivery information is stored in the storage means and transmitted to the order receiving center through the telephone line via the transmission / reception means. Done. Therefore, the order data ordered to the order reception center by various methods is stored in the storage means of the order reception center and also in the storage means of the user terminal system. Therefore, even if there is order information input from a source other than the user terminal system, the delivery person checks the order contents and the delivery contents on the display means of the user terminal system as in the invention of claim (1). Can be. Further, in the invention according to claim (3), when an order is inputted from the user terminal system, the order data is stored in the storage means of the user terminal system and sent to the order receiving center, and the storage means is provided. Is stored. When an order is input from a source other than the user terminal system, the order data is stored in the storage unit of the order reception center and sent to the user terminal system and stored in the storage unit of the user terminal system. is there.

FIG. 1 is a diagram showing an outline of an embodiment of the system of the present invention.
It is. In the figure, reference numeral 10 denotes an order reception center. Also, 20 is you
The terminal system. Telephone between order reception center 10 and user terminal system 20
It is connected by a line 30. The order reception center 10 has an order reception desk 11 and contract members
The management personal computer 12 and the host computer
And a delivery instruction transmitting means 14. order
The reception table 11 is used for transmission and reception with the user terminal system 20.
Are provided. Also, in this example,
The order reception desk 11 has a telephone 16 and a facsimile machine 17
Is provided. Therefore, in this example,
In the same way, the user can place an order and fax
Orders can also be made through the millimeter device 22. This
In this case, even if the telephone 21 is a telephone at the user's home,
In addition, when the user goes out of the office,
Etc.). If the telephone 21 is a key telephone
In case, you can place an order by push button
However, in the case of dial pulse type telephones,
Do the sentence. The transmission / reception device 15 of the order reception desk 11 is a personal computer.
Data (hereinafter referred to as PC) 12 and described later.
Receiving the order information received by the transmitting / receiving device 15
Write to the memory of Sokon 12, and confirm the order information
Information from the personal computer 12 to the transmission / reception circuit 15, and
Processing such as transmission to the stem 20 is performed. Order information received by telephone 16 and received by facsimile 17
The order information is also input to the personal computer 12. This is the operator
Can be input from the keyboard of the personal computer 12.
The telephones 21 and 16 used by the ordering user are
If it is a talker, convert the tone signal from the telephone 16 into a code.
Alternatively, the data can be input to the personal computer 12. PC 12 is connected to host computer 13
To exchange information such as order information. The host computer 13 instructs delivery when an order is placed
Via a telephone line to a distribution center 18 via transmission means 14
Send order / delivery instruction information. Alternatively, the host computer
Data 13 creates an order slip, and this order slip is
Sent to -18. The delivery center 18 has delivery instruction information
Or, according to the order slip, perform the delivery procedure, and
The order is delivered to. The user terminal system 20 includes an order commander 40,
Communication unit 50 and operation table housed in collection and delivery box 70
Indicating unit 60. Transmitter / receiver unit 50 and operation display
It is connected to the unit 60 by a cable (communication line) 33.
Has been continued. The commander 40 for ordering is a portable type,
The transmission / reception unit 50
It has a structure that can be integrated with the camera. This note
The commander for sentence 40 is the order listed in the product catalog.
Function to key in the product code, quantity, etc. of the product, key input
Function to store the entered information,
It has the function to recognize. The order commander 40 is a microcomputer in this example.
And a configuration as shown in Fig. 2.
Having. That is, the ordering commander 40 includes the CPU, ROM,
A control unit 41 having an area RAM, an input unit 42, and a storage unit 4
3, a display unit 44, a key input unit 45, and a battery 46.
I do. In this example, the order input from the key input unit 45
Instead of an optical method, such as a barcode scanner,
The goods described in the product catalog by the reading means 47
Reading information such as codes at once and inputting orders
A port 401 is provided so as to be able to execute. Operation of the control unit 41 of the order commander 40 at the time of order entry
The sequence will be described with reference to the flowchart of FIG.
You. First, it is determined whether or not the power switch is turned on.
(Step 101), if turned on, order code
It is determined whether or not information such as
(Step 102). When it is determined that an order has been entered
When the order information such as the order code quantity is
M once, and the order information is transferred via the input / output unit 42.
To the display unit 44 to display the contents of the order on the display unit 44.
Step 103). The user who entered the order sees this display
You can check if the order is correct. And correct
If so, in the key input section 45, enter the order entry OK key
Push. If you make a mistake, press the NG key. Therefore, control unit 41 determines whether the OK key has been pressed.
Determine whether the NG key has been pressed (step 104) and press the OK key
When it is determined that is pressed, the order information is transferred to the storage unit 43.
Send and write (step 105). When the NG key is pressed
If determined, the process returns to step 102 and waits for order entry.
One. In other words, wait for the order entry to be redone,
Repeat the above operation. Then, determine whether the power switch is turned off or not.
(Step 106) When the display is turned off, the display on the display unit 44 is turned off.
(Step 107). This ends the sequence
I do. The storage unit 43 is backed up by a battery 46.
You. Note that the battery 46 is a rechargeable type,
When attached to 50, it can be charged
You. Also, use an AC-DC adapter 48 instead of the battery 46.
When the power switch is off, the AC-DC
Charged through the adapter. Port 402 is connected to the
A port connected to a later-described port 501 of the receiving unit 50
It is. This port 402 is the port of the transmission / reception unit 50.
When connected to port 501, for example, the potential of port 402 changes
The control section 41 detects that the order commander 40
It is detected that the unit 50 is mounted. And this
Check the attachment detection and confirm the order information stored in the storage unit 43.
The information is collectively transferred to the transmission / reception unit 50. The transmission / reception unit 50 receives the order information as described later.
To the order reception center 10 via the telephone line 30
Is sent to the operation display unit 60, and the operation display unit
In the storage unit of the unit 60. The order commander 40 is attached to the transmission / reception unit 50.
The order entry can be made in the same manner as described above,
In that case, the order information is immediately sent to the transmitting / receiving unit 50.
Sent. Commander 40 for order when attached to this transmission / reception unit 50
The operation sequence of FIG. 4 with reference to the flowchart of FIG.
explain. That is, the ordering commander 40 contacts the transmitting / receiving unit 50.
It is determined whether or not the connection has been established (step 110).
If determined, the order information stored in the storage unit 43 is ported.
Batch transfer to the sending / receiving unit 50 from
111). Next, the order commander 40 is removed from the transmission / reception unit 50.
Is determined (step 112), if not removed
It is determined whether a new order has been entered (step 11).
3) If there is no new order input, return to step 112. In step 113, it is determined that there is a new order input
At this time, the previous contents of the storage unit 43 are cleared (step 11
4) In the same way as above, a new order input is displayed on the display unit 44.
(Step 115). Then, check the display to confirm the contents of the order.
The key operation of the recognized user is determined (step 116), and O
When the K key is pressed, the new order information is stored in the storage unit 43.
Is stored (step 117), and then returns to step 111,
The new order information is sent and received via port 402.
Transferred to 50. In step 112, the ordering commander 40
If it is determined that the data has deviated from the
The contents are cleared (step 118). In this example, the ordering commander 40 is transmitted and received by the transmission / reception unit.
Directly on the operation display unit 60 without attaching it to the
Considering that order information can be transferred. Red in Figure 2
The outside line transmission means 403 is for that purpose. See below
As described above, the operation display unit 60 is provided with infrared receiving means.
Have been killed. Infrared transmission means 403 of order commander 40
With the order entry pointing toward this infrared receiver.
Key, the order information in the storage unit 43 is
The data is transferred to the operation display unit 60. The order commander 40 also has a printer output port 404
If you connect a printer to this port 404,
You can print out the contents and keep them as a memory
Wear. A printer may be built in the order commander 40. As described above, the order commander 40 is a portable type.
In a house, like a conventional transmitting terminal, the location of the terminal
You do not need to go to
Even if you are on the go, you can key in the order details and remember
Let it be. In addition, the order commander 40 is transmitted to the transmission / reception unit 50.
Simply install the commander 40 for ordering and send / receive unit
With the ability to transfer order information stored in 50
In the operation display unit 60 using infrared,
It is configured to send order information
This is a unit that is easy for the user to handle.
ing. Next, the transmission / reception unit 50 will be described with reference to FIG.
Will be described. The transmitting / receiving unit 50 has a microcomputer,
A control unit 51 having M and RAM for work area, and input / output
Unit 52, storage unit 53, display unit 54, key input unit 55,
Network control unit 56 for connection to the
Signal transmitting and receiving unit 57 for transmitting and receiving signals to and from
For transmitting and receiving data to and from the display unit 60
A data transmitting / receiving unit 58 and a printer 59 are provided. 501 is a port to which the port 402 of the order commander 40 is connected.
It is. 502 is a delivered display output port
is there. As will be described later, the display unit 60
The master performs the delivery completion input,
Display data is sent from the operation display unit 60 via the cable 33.
To the transmission / reception unit 50. The delivered indication is
Let users return from absence to know that there was a delivery
However, as will be described later,
Is out of the door,
It is awkward to see, so in your house
However, it is more convenient for the user
You. Port 502 is a delivery indicator provided in this residence
Supply delivered indication output to means, e.g. lamps
Then, a delivery completion display is performed. The transmission / reception unit 50 is provided in the residence of the user's home,
The power supply circuit 81 is connected to a commercial AC power supply. In this transmitting / receiving unit 50, the order information
From commander 40 via port 402 and port 501
The operation display unit 60 via the cable 33
Input via the data transmission / reception unit 58
May be done. The latter is the infrared of the order commander 40.
The order data is sent from the line transmission means 403 to the operation display unit 60.
Data is transmitted. In either case,
If the order information is input to the receiving unit 50, the order
The information is sent to the order reception center 10 via the telephone line 30.
However, the order from the ordering commander 40 to the sending / receiving unit 50
If you enter the data,
The order data is transmitted from the transmitting / receiving unit 50 to the operation display unit 60.
Sent. The operation when transmitting / receiving the order data in the transmitting / receiving unit 50
The operation sequence will be described with reference to FIGS. 6 and 7.
You. First, referring to FIG.
The case where data is input will be described. Batch order from order commander 40 as described above
When the data is received (Step 201), the order data is
It is received by the control unit 51 via the input unit 52 and stored in the storage unit 53.
(Step 22). Next, input the stored order data into the input section.
52 to the display unit 54 via the
Step 203) and send it to the printer 59 to print
Out (Step 204). The user can either display the contents of the display unit 54 or print out.
Check the printed page to see if it matches your order.
Admit. If they match, the key input unit 55
Press the OK key. If you make a mistake, press the NG key. Therefore, the OK key was pressed in the transmitting / receiving unit 50.
It is determined whether the NG key has been pressed (step 205). N
If it is determined that the G key has been pressed, the storage
Clears the contents and displays an error on display 54.
(Step 206) ends. At this time, the user sends the order commander 40 to the sending / receiving unit.
To re-install the order 50 and re-enter the order data.
You. In step 205, it is determined that the OK key has been pressed.
The telephone line 30 is free or not (step
207) If the line is determined to be free,
The unit 56 is controlled to capture the line (step 208), and
Automatically dial the attached center 10 (step 20
9). Then, connect the telephone line 30 to the order center 10.
Confirm (step 210) and give the user a unique
The order data stored in the storage unit 53 along with the identification code of
Signal transmission / reception unit 57, via network control unit 56, and through telephone line 30
The information is transmitted to the order reception center 10 (step 211). At the order reception center 10, these data are transmitted and received by the transmitting / receiving device 15.
The data is sent to the personal computer 12. PC 12
The data sent and received by the transmission / reception device 15 to confirm the collation
The data is transmitted to the transmission / reception unit 50 via the line 30. The transmitting / receiving unit 50 receives this collation data (step
212), collate the transmitted data with the received data and send
It is determined whether or not the communication data has been sent (step 213).
If the result of the determination is incorrect,
Is sent to the order reception center 10 (step
214) Then, return to step 211 to perform data transmission.
cure. If it is determined that the message was sent correctly,
The OK data shown is sent to the order reception center 10 (step 21).
5), the telephone line is released (step 216). Next, it is determined whether or not the communication line 33 is empty (step 21).
7) When it becomes empty, the order data in the storage unit 53 is transferred to the input / output unit 5
2.Operation display unit via data transmission unit 58 and communication line 33
To the client 60 (step 218). And the operation display unit
Receives the verification data sent from the
219), and checks the transmission data with the reception data (step 22).
0) If OK, send OK data to operation display unit 60
(Step 221), and the process ends. In addition,
If the result is NG, the NG data is transmitted to the operation display unit 60
(Step 222) and then return to Step 218 to place an order
Retransmit the data. Next, the order data is sent from the operation display unit 60.
The case in which it comes will be described with reference to FIG. First, the order data from the operation display unit 60 is
It is received through the transmission / reception unit 58 (step 301). Send and receive
The unit 50 sends the collation data to the operation display unit 60.
It is sent via the communication line 33 (step 302). Then,
From the operation display unit 60, the OK data or NG data
Data is sent, so which data was received
It is determined (step 303). When NG data is received
Again, the order data is transmitted from the operation display unit 60.
Return to step 301. When the OK data is received, the order data is stored in the storage unit 53.
Memorize (step 304) and print out
(Step 305). Next, it is determined whether or not the telephone line 30 is free (step
306). If it is empty, the order commander 40 shown in FIG.
208 to Step 2 when inputting order data from
Sequence of steps 307 to 315 exactly the same as 16
The operation is sequentially performed, and after the line 30 is opened, the process is terminated. Order reception that received the order data as described above
The center 10 identifies the user by the user identification code.
Separately, storage means such as a floppy disk for contractor management
The order data is stored in
Data. This order information is also sent to the host computer 13.
And stored in the customer management and order receiving storage means. So
The host computer 13 generates an order slip.
And sent to the distribution center 18. Or, if the delivery instruction
To the distribution center via the telephone line 34 via the transmission means 14
Sent. Next, the operation display unit 60 will be described. Collection box 70 in which this operation display unit 60 is provided
Is placed, for example, near the entrance outside the house. And this collection and delivery box 70 has a lockable door
Is provided. The lock of this door is an electronic lock in this example
It is locked when the door is closed. Solution
The lock is made by a magnetic card with a personal identification number.
It is. This magnetic card is owned only by each user and the delivery person
You. The security code is unique to each user, as described above.
It may be the same as the identification code. The operation display unit 60 opens this door of the collection box 70.
If you do not see it, you can not see it from the outside, and of course you can not operate it
It has become. Insert a magnetic card for unlocking the door of the collection box 70
A mouth is provided. Insert a magnetic card from this slot
Then, the card reading of the operation display unit 60 described later is performed.
The magnetic card is inserted into the card slot of the container
I have. Then, the operation display unit 60 is operated to unlock the door.
It is adapted to control the solenoid. The operation display unit 60 also has a microcomputer
I do. For example, FIG. 8 shows an embodiment of the operation display unit 60.
It is a block diagram of. In this example, the operation display unit 60 includes a CPU, a ROM,
A control unit 61 having a queryer RAM, an input / output unit 62,
A storage unit 63 for storing order data, delivered data, etc., and a table
Display unit 64, a key input unit 65, and a cable 33 for transmitting and receiving
Data transmission / reception unit 66 for exchanging data with unit 50
And infrared light from the infrared transmission means 403 of the order commander 40
Infrared receiver 67 for receiving order data by wire
And a card reader for reading the magnetic card for unlocking the door
, Lock / unlock solenoid 69, and delivery box 70
A sensor 71 for detecting opening and closing of the door is provided. A power supply circuit 72 is connected to a commercial AC power supply.
ing. Through the transmission / reception unit 50 to the operation display unit 60
The operation at the time of inputting the ordered data will be described with reference to FIG.
Let's clarify. First, the operation display unit 60
Received through the data transmission / reception unit 66
Step 401). The operation display unit 60 displays the collation data
From the data transceiver 66 via the communication line 33.
To the client 50 (step 402). Then, the sending and receiving unit
OK 50 or NG data of the collation result is sent from
To determine which data has been received.
Step 403). When you receive NG data, order again
Since data is transmitted from the transmission / reception unit 50,
Return to Step 401. When receiving the OK data, the order data is stored in the storage unit 63.
It is stored (step 404). This is the end. Next, from the ordering commander 40 to the infrared transmitting means 403
Therefore, the order display data is directly stored in the operation display unit 60.
Operation of this operation display unit 60 when an input is made
Will be described with reference to the flowchart of FIG. In this case, open the door of the collection and delivery box 70 and
To the infrared receiver 67 of the operation display unit 60 in the box 70
On the other hand, the infrared transmission means 403 of the order commander 40 is
Need to be done. For this reason, the user has to use a magnetic card.
It is necessary to unlock the door of the collection box 70 first. The operation display unit 60 first has a magnetic card inserted therein.
It is determined whether or not it has been performed (step 501). Magnetic card inserted
If it is determined that the card has been
Read the PIN with the card reader 68 and verify the PIN
Perform (Step 502). If the PIN is incorrect,
For example, remove the magnetic card from the card reader and
Return to step 501 and have the correct magnetic card inserted. PIN
If the number is correct, the locking / unlocking solenoid 69
To unlock the door of the collection box 70 (step
503). Then, the user opens the door and uses the order commander 40 to
-Operate and display order data from infrared transmitter 403
Since it is transmitted to the infrared receiver 67 of the unit 60, it is red
This is received by the external line receiving section 67 (step 504).
Then, the received order data is temporarily stored in the control unit 61.
Stored in work area RAM and displayed on display 64
Step 505). The user sees this display and sees whether the order data is correct
And press the OK key or NG key in the key input section 65.
To determine which key has been pressed (step 50).
6). If it is determined that the NG key has been pressed, N
G display or redo display is performed (step 507).
Return to step 504 and order again from the order commander 40
Receive data transmission. When it is determined in step 506 that the OK key has been pressed
Stores the received order data in the storage unit 63 (step
508). And send and receive the stored order data
The data is transmitted to the unit 50 (step 509). Then, send and receive
Since the verification data is sent from the communication unit 50,
The operation display unit 60 transmits and receives the collation data
Received through the section 66 (step 510),
(Step 511). Soshi
If the result of the verification is OK, OK data is sent and received.
Sent to the unit 50 from the data transmission / reception unit 66 (step 51)
2), end. If the result of the verification is NG,
For example, the NG data is sent from the data transmitting / receiving unit 66 (step 51).
3) Returning to step 509, the order
Send the data again. As described above, the PC 12 of the order reception center 10
And a storage unit of the host computer 13 and an operation display unit.
The storage unit 63 of the knit 60 can be ordered by either method.
All of the input order data will be stored. The delivery person arrives at the user's home and delivers it to the collection and delivery box 70.
When the goods are delivered, the operation display
Recalls the storage contents of the storage unit 63 of the knit 60 and displays it.
Displayed on the display unit 64, the displayed order content and delivery content
After confirming that they match, the delivery
It is stored in the collection box 70 and the contents of the delivery are controlled.
Enter in the key input section 65 of the operation display unit 60, and
Try to leave evidence. FIG. 11 shows the operation display unit 60 at the time of this delivery.
Please refer to the following in the operation flowchart.
I will explain. First, the developer puts a magnetic card for unlocking in a collection box 70
Step 501 of FIG. 10
In steps 601 to 603, pickup and delivery
The door of the box 70 is unlocked. The delivery person opens the door, and the key input section of the operation display unit 60
Press the display key of 65. The operation display unit 60 determines this.
Separately (step 604), order items, the number thereof, etc. are displayed on the display unit 64
A list of the order contents is displayed (step 605). order
When there is too much content to be displayed on the screen of the display unit 64 at one time
Scroll through the display screen to see all
And be able to. The collector / distributor looks at the display on the display unit 4 and checks the delivery and order.
Whether the contents match is determined by the product code etc.
Confirm. And if they match, pick up and deliver the delivery
Put it in box 70 and complete the delivery
Input for delivery. This is, for example, the delivery
Enter the product code number, quantity, etc. from the key input section 65
I do. Instead of entering a code number, for example,
The identification code (example
For example, 1, 2, 3, ... or A, B, C, ...)
At this time, the identification code may be input. The operation display unit 60 receives this key input operation.
(Step 606), the order data corresponding to the storage unit 63 is
It is determined whether or not there is (step 607), and the corresponding order data
If there is no data, an error is displayed on the display 64 (step 60).
8) Then, return to step 606 and receive a new key input.
You. If there is applicable order data,
The delivery confirmation information is created for the display unit 64 based on this.
A delivery confirmation mark etc. is displayed near the display position of the corresponding order item
(Step 609). Also, this delivery confirmation information
Is stored in the storage unit 63 (step 610). Also delivery
Confirmation output is formed and output from port 601
(Step 611). The delivery confirmation display output from this port 601 is, for example,
Near the front of the door of the collection / delivery box 70 or the entrance of the user's home
Delivery confirmation provided near the user who came home
Identification means, for example a lamp, which is
Light up. Product code, etc. accepted by the collector and keyer
Delivery information together with the delivery confirmation display output
It is sent to the receiving unit 50 (step 612). When the collector closes the door, the sensor 71 detects this.
This detection output is supplied to the control unit 61 via the input / output unit 62.
Therefore, the control unit 61 determines that the door is closed (step
613), and the door is locked (step 614). Ends with
Becomes As described above, the storage unit 63 of the operation display unit 60
Stores order information and delivery information one by one, and records them in chronological order.
Will remain. Then, in step 612, the
The delivery entry information is sent from
Sent to order reception center 10 in the same way as sentence data
Therefore, the order reception center 10 side also
In the same way, order and delivery information is stored in chronological order
Remains being. As described above, in this embodiment, the transmitting and receiving unit is not used.
Enter order data into the order reception center 10 through the knit 50
Other than using the telephone 21 or the facsimile
Even orders can be placed. This is outside
Correct orders or add orders from anywhere, including on the go
It is possible to do. In the case of this order input method, order reception center 10
Is input to the personal computer 12 by key input, for example.
Thus, the order data is substantially input. The order data is transmitted to and received from the transmission / reception
It is sent to the transmission / reception unit 50 via the device 15. In addition,
Order data is sent from the transmission / reception unit 50 to the operation display unit
It is sent to 60 and stored in the storage unit 63. So this
The storage unit 63 of the operation display unit 60 stores telephone orders and
Order data for a similiar order is also stored. The operation of the transmitting / receiving unit 50 at this time is shown in FIG.
This will be described with reference to a chart. First, the transmission data from the order reception center 10 is received.
(Step 701). After receiving the response signal,
It is sent back to the server 10 (step 702). Next, from the transmission data from the center 10,
Extract the identification code (Step 703)
A check is made to see if they match (step 704). Mate
If not, send an error code to the order reception center 10.
(Step 705). If they match, send data
Import order data from inside (Step 706) and display operation
Determines whether the communication line 33 with the unit 60 is free.
(Step 707), if vacant, display the order data
It is sent to the unit 60 (step 708). The operation display unit 60 receives this order data,
Compared with the order data stored in the storage unit 63, they match
If you have an order cancellation request,
Deleted from the memory contents of 63, and the product code matches
If the order details, such as quantity, are different,
The content of the storage unit 63 is rewritten to the one that has been received. Further
The order data that does not exactly match the storage
The data is additionally stored in the storage unit 63 as a new additional order. In this way, do not place an order via the transceiver unit 50.
Are stored in the storage unit 63 of the operation display unit 60.
Will be. Therefore, the storage content of the storage unit 63 is
Always match the order contents stored in the order reception center 10.
Match. Also, as described above, the delivery information is
And the stored contents of the center 10. Therefore, the order is displayed on the display 63 of the operation display unit 60.
The contents and delivered information can be confirmed, so it can be checked at the time of delivery and by the user.
When the order and delivery are different when receiving the delivery
Troubles that have conventionally occurred can be avoided. At the order reception center, the delivery information is operated and displayed.
Whether to receive from unit 60 via transmitting / receiving unit 50
Easier order management and secure delivery management
Can be. After receiving the order at the order reception center 10,
When actually arranging, the product is out of stock,
For example, when delivery time is delayed or quantity change occurs
For example, even if the user is away due to dual
The information is sent from the reception center 10 to the transmission / reception unit 50.
It is also possible to inform the user of these changes. In the above embodiment, the door of the collection / delivery box 70 is unlocked.
Confirm the PIN written on the magnetic card
It is made by the mischief etc.
If you are forced to open,
By monitoring the output of sensor 71,
Can be Therefore, using the detection output
Security measures, such as issuing an alarm, can also be taken. In addition, the operation display unit 60 is
The door is opened at the order reception center 10 and the center 71
Sent to the center 10 each time
Store and manage the history of box door opening and closing in chronological order.
Can be. When this is done, the door of the pickup / delivery box
The center 10 side detects abnormal operation, such as when
The user can rush to the user's home to take action.
Can be performed, and system safety is improved.
You. In the example of FIG.
Manda 40 is provided, and an order is input from this ordering commander 40.
The order data to the order reception center 10
To be sent via the Internet. However, there is no order commander 40, and the
Order reception is accepted only by the facsimile
It is also possible to input an order to the center 10. From the center 10, always use a telephone or facsimile
The order input is sent to the operation display unit via the transceiver unit 50.
This is because it is sent to the unit 60. In the above example, the collection box is located outside the house.
Although it was made to place, for example,
By embedding it in the wall of a house and providing a door inside the house,
Is to receive deliveries without leaving the house
Can be. In addition, this invention is a mail order service and the like as described above.
Not only ordering laundry, for example in the cleaning industry
Receiving and delivering the laundry
Applicable.

【The invention's effect】

As described above, according to the present invention, a user having a transmission / reception unit for transmitting / receiving order information and delivery information to / from an order center via a telephone line at a user's home, and an operation display unit connected to the transmission / reception unit A terminal system is provided, and order data and delivery information are stored in a storage unit of the operation display unit. Then, the order data and the delivery information can be displayed on the display unit of the operation display unit. Therefore, the user and the delivery person can surely check the order item and the delivery item by viewing the order data and the delivery information displayed on the display unit of the operation display unit. Therefore, it is useful for eliminating troubles occurring between the two. In addition, since the storage contents of the operation display unit match the order center, the information from the order of the user to the completion of the delivery is unified between the order center and the user terminal system. Therefore, it is very effective in eliminating troubles related to the operation of the collection and delivery service and in labor saving. Conventionally, the order center has been able to know that the delivery has been completed only by the slip which the delivery person has received the receipt stamp from the user. You can figure out. Therefore, order management and delivery management can be easily performed.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an outline of an embodiment of the present invention, FIG. 2 is a block diagram showing an example of an order commander, and FIGS. 3 and 4 are diagrams for explaining the operation of the order commander. FIG. 5 is a block diagram of an example of the transmission / reception unit, FIGS. 6 and 7 are flowcharts for explaining the operation of the transmission / reception unit, and FIG. 8 is a block diagram of an example of the operation display unit. 9 to 11 are flow charts for explaining the operation of the operation display unit, and FIG. 12 is a flow chart for explaining the operation when the transmission / reception unit receives the order data from the order reception center. 10; order reception center 20; user terminal system 30; telephone line 40; ordering commander 50; transmission / reception unit 60; operation display unit 43, 53, 63; storage units 44, 54, 64; display unit

Continuation of the front page (56) References JP-A-61-245276 (JP, A) JP-A-2-101572 (JP, A) (58) Fields investigated (Int. Cl. ⁶ , DB name) G06F 17 / 60

Claims (3)

(57) [Claims] 1. An order receiving center provided with a receiving means for receiving information transmitted through a telephone line, a storage means for storing a history of order transfer, and an order receiving center and said order receiving center and said telephone line. A user terminal system to be connected, the user terminal system comprising: an order input unit for inputting an order item; a storage unit; a display unit; and an operation display unit including a delivery item information input unit; Transmission / reception means is provided, and the order input information input from the order input means is stored in the storage means of the operation display means, and is transmitted to the order reception center through a telephone line by the transmission / reception means, and the operation display A display corresponding to the ordered product is displayed on the display means of the means, and when delivery information is input from the input means of the operation display means, Together with the delivery goods information is stored in the memory means, via said transceiver means, ordering transfer system adapted to be sent to the order reception center through a telephone line. 2. A transmitting and receiving means for receiving information transmitted through a telephone line and transmitting a transmission signal.
An order reception center including storage means for storing the history of order product transfer; and a user terminal system connected to the order reception center via the telephone line. The user terminal system includes storage means , Display means, operation display means comprising input means for delivery item information, and transmission / reception means are provided. The order received at the order reception center from the transmission / reception means at the order reception center via the telephone line is provided. The item information is sent to the transmission / reception means of the user terminal system. The order information received by the transmission / reception means of the user terminal system is sent to the operation display means and stored in the storage means. When a display corresponding to the ordered product is made on the display means of the means, and when the delivery information is inputted from the input means of the operation display means, Is an order transfer system in which the delivery information is stored in the storage means and transmitted to the order receiving center via a telephone line via the transmission / reception means. 3. The user terminal system further comprises order input means for inputting an order item. When an order is input by the order input means, the order input information is stored in a storage means of the operation display means. The order input information is stored and transmitted to the order reception center via the telephone line from the transmission / reception means. The order input information sent from the order reception center is received by the order reception center by an order input method other than the order input means. The order transfer system according to claim 2, wherein the order is received.