JP2772395B2 - Reservation availability information intermediary device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation vacancy information intermediary apparatus for mediating reservation vacancy information provided by a specified number of information providers to an unspecified number of vacancy information users.

[0002]

2. Description of the Related Art When using a golf course, a pension, or the like, it is usual for a user to make a reservation first. Therefore, the user collects information from newspapers, magazines, TV advertisements, pamphlets and the like, selects an appropriate one from the information, and inquires whether a reservation is possible on a desired day. If there is no vacancy, another provider is selected again and an inquiry is made as to whether reservation is possible. Repeat this procedure to make a reservation. As a method of receiving reservations, the reception side uses a telephone or facsimile etc., and the reception side fills in the ledger and manages it.
An information processing device is provided on the reception side, requests from users are made with push buttons, the reception side processes the signal, gives instructions to the user by voice, and the user performs a reservation procedure according to the instructions. is there.

[0003]

However, in the conventional method, for example, when making a reservation for a pension or the like, the user examines newspapers, magazines, TV advertisements, pamphlets, etc., and repeatedly inquires one by one until the reservation can be made. There is no other way but to make a reservation. On the other hand, from the point of view of the facility provider, there is a problem with the means for informing the user of the free information in a timely manner. When newspapers, magazines, TV advertisements, and the like are used, it is difficult to notify users of time-varying vacant information in a timely manner, and cost-effectiveness is low. In addition, there is a problem in that if there are many vacancies in the reservation, the sales will decrease, and if the number of reservations rushes, it will be difficult to refuse the reservation, and it will take a lot of time to respond.

SUMMARY OF THE INVENTION The present invention has been made in view of the above-mentioned problems, and eliminates the above-mentioned problems, and allows the reservation vacant information to be exchanged between a specified number of reserved vacant information providers and an unspecified number of vacant information users. Timely by telephone or facsimile
It is an object of the present invention to provide a reservation vacancy information intermediary device that mediates information to other parties.

[0005]

Means for Solving the Problems The present invention for solving the above problems, as shown in FIG. 1, reserved reservation information center information
Information processing unit 1 that processes information from a report provider ;
Storing information storage unit 2, processing communications between the reservation information provider
Information provider communication unit 4 performs management, and reservation information user
Setting an information user communication processing unit 5 to perform communication processing between the
Only, telephone 7-1 and facsimile (telephone with facsimile) of the information provider through a public telephone line 6 7-2 and information user of the telephone 8-1 and facsimile (telephone with Fakushi
Millimeter) 8-2 and reservation information via public telephone line 6
Process and register the reservation information provided by the
Providing information via public telephone line 6 at the request of the user
Reservation information relaying device, and the information storage unit 2
Recognize the reservation information provider such as the registration number of the information provider
Master file 2 for registering the information required for
-1, Register the reservation information provided by the reservation information provider
Provided by the reservation information file 2-2 and the reservation information provider
To register image data such as photos and graphics
Information file 2-3, which is reserved by the reservation information provider.
When there is a request to the center, the communication processing unit for the information provider
4 is a telephone 7-1 for inputting necessary data by voice or
Instruct the operation method of the facsimile 7-2, and follow the instruction.
Process the data input and sent to the reservation center
The information processing unit 1 transfers the data to
, The provider master file 2-1 is referred to,
Check if the information provider is a registered provider and register
If the entered data is empty,
Registration or cancellation of registration information,
In the case of registration of free information and cancellation of registration,
Register it in the reservation information file 2-2 and enter it.
Image data such as photos and graphics
If you want to confirm the current registration information,
Providing the reservation information while referring to the about information file 2-2
Confirmation document data is created according to the current registration status and
Of the information provider via the communication processor 4 for the information provider.
Transfer to talk 7-1 or designated facsimile 7-2
About information request from the information user to the reservation center, information
The user communication processing unit 5 inputs necessary data by voice.
To operate the telephone 8-1 or facsimile 8-2
Shows, sent to the reservation center is entered in accordance with the instructions
The transferred data is transferred to the information processing unit 1, and the information processing unit 1
Corresponding to the transmitted data, the data requested by the user
Data to the reservation information file 2-2 and the image information file.
Communication processing unit for information users, created with reference to files 2-3
5, the telephone number 8-1 of the information user or a designated file.
It is characterized in that it is transferred to the facsimile 8-2 .

[0006]

According to the present invention, the reservation vacancy information intermediary device is provided as described above.
With this configuration, reservation information provision can be performed by the reservation information center.
The reservation information file 2-2 and the image information in the information storage unit 2
Free space information and image information required for the report file 2-3
Can be registered in a timely manner, and users who make reservations
8-1 or facsimile 8-2 to the reservation center
You can request and get the necessary reservation information .

[0007]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a block diagram showing a configuration example of a reservation free information mediation device of the present invention. As shown in the figure, the reserved vacant information intermediary device comprises an information processing unit 1, an information storage unit 2, an input / output unit 3, an information provider communication processing unit 4, and an information user communication processing unit 5, and a public telephone line 6 A telephone 7-1 or a facsimile 7-2 with a telephone for the information provider via
It is connected to a telephone 8-1 for information users or a facsimile with telephone 8-2.

[0008] The reserved vacant information provider makes a telephone call from the facsimile with telephone 7-2 to the communication processing unit 4 for the information provider.
The information is provided to the information processing unit 1 via the voice response and signal processing unit 4-1. The provided reservation information is processed and stored in the reservation free information file 2-2 of the information storage unit 2. The image information is sent from the facsimile with telephone 7-2 to the information processing section 1 via the image information processing section 4-2 and stored in the provider image file 2-3. (Details will be described later).

The reserved free information user makes a call from the telephone 8-1 or the facsimile machine with telephone 8-2 to the communication processing unit 5 for information users, and transmits the information stored in the file of the information storage unit 2 as a voice response. It can be obtained via the signal processing unit 5-1. Image information such as a photograph is received by the facsimile with telephone 8-2 via the image information processing section 5-2 (details will be described later).

FIG. 2 shows main information files of the information storage unit 2 handled by the present apparatus. As shown, the information storage unit 2 includes a provider master file 2-1, a reservation information file 2-2, and an image information file 2-3.

The provider master file 2-1 records a registration number, a personal identification number necessary for recognizing a provider, a provider name and a provider attribute (including PR matters). The reservation information file 2-2 stores reservation information (whether it is vacant or not vacant for each day) provided by the provider. The image information file 2-3 records the attributes (including PR items) of the provider as image data such as photographs and figures.

The information provider makes a contract with the reservation information center in advance, and registers a registration number, a password, a provider name, a facility PR,
Attributes such as characteristics are input from the input / output unit 3 and registered in the provider master file 2-1.

The information provider fills in the reserved vacancy date on the reserved vacancy information registration form shown in FIG.
To the communication processing unit 4 for the information provider of the reservation information center. In the reservation information center, the data received in the image information processing section 4-2 is processed in the information processing section 1, and registered in the reservation information file 2-2. As another method of registering reserved free space information, there is a method of registering by operating a push button as described below.

FIG. 3 shows a flow chart of the free information processing of the provider. Description will be made with reference to FIG. The provider who wishes to provide the information is telephone 7-1 or telephone facsimile 7-
2 calls the information provider communication processing unit 4 of the reservation information center. As a result, the voice response and signal processing section 4-1 is activated, and a message such as "This is the XXXX reservation information center. Registration of registration information will be accepted, please press the push button according to the instruction" is sent to the provider. Return by voice and declare the start of automatic reception (step ST30)
1).

Then, the user instructs "Please enter registration number and #" to input a registration number (step ST302). The provider inputs his / her registration number according to the instruction and presses the # button.
Subsequently, an instruction to input a password is issued, "Please enter a password and #" (step ST303). The provider inputs his password according to the instruction and presses the # button. Information processing unit 1
Then, the provider master file 2-1 is searched and confirmed based on the registration number and the password transmitted from the provider. If it cannot be confirmed (step ST304), it responds that the registration number or the password is different (step ST30).
5) Error handling processing (described later) (step ST306)
It repeats from step ST302.

After confirming the registration number and the password, the request of the provider is asked. The request from the provider is vacant, saying "1 and # for vacant registration of reservation, 2 and # for cancellation of vacant registration, 3 and # for sending registration confirmation, and 9 and # for termination of acceptance." It is instructed to input whether it is an information registration request, a registration cancellation request, a confirmation note transmission request, or a termination request (step ST307). The provider inputs 1, 2, 3 or 9 according to the instruction. The input data is determined (step ST3).
08) In the case of any other number, a reply is made that the input value is abnormal (step ST309), and a countermeasure against erroneous operation (described later) (step ST310) is repeated from step ST307.

After confirming the input data, the input data becomes 1
In the case of, the reservation free information registration processing is performed (step ST3).
11) In the case of 2, the reservation vacancy information cancellation processing is performed (step ST312), and in the case of 3, the confirmation note sending processing is performed (step ST313) (all will be described later). After processing the request from the provider, a message such as "Termination of reception. Thank you" is sent to perform automatic reception termination processing (step ST314), and the processing ends.

FIG. 4 is a flow chart of the reservation vacancy information registration process.
Show Description will be made with reference to FIG. The flowchart of FIG.
When the reservation vacancy information registration is selected in the list, a message "Reservation vacancy registration will be performed" is sent to the provider to declare acceptance of the vacancy information registration (step ST401). Then, the user instructs the user to enter the date of registration and “#. To end the registration, enter 9 and #.” When the provider inputs the date according to the instruction, “ XX month X
It is a free registration for X days, please give 1 and # if correct, 9 and # if wrong. Is sent to confirm the provider (step ST402). The input data is determined (step ST403), and if abnormal, a response indicating that the input value is abnormal is returned (step ST404), erroneous operation handling processing (described later) (step ST405), and the process is repeated from step ST402.

Further, input data is determined (step ST4).
06), the corresponding day of the reserved vacancy information file 2-2 is updated to vacant according to the date of the input data (step ST40).
7). The above procedure is repeated from step ST402, and when 9 is input to the input data, the registration procedure ends.

FIG. 5 is a flow chart showing a process of canceling reservation free information. Description will be made with reference to FIG. The reservation is full,
If the provider has made a request for cancellation of the vacancy information registered so far, the provider will be asked to "accept cancellation of vacancy information."
And declares acceptance of cancellation of free information (step ST501). Next, "Date and date of cancellation and #
here you are. When ending the cancellation, please add 9 and #. "And input the date of cancellation, and the provider inputs the date according to the instruction.
Enter 1 and # if correct, 9 and # if incorrect. Is sent to confirm the provider (step ST502). The input data is determined (step S
T503) If the data is abnormal, reply that the input value is abnormal (step ST504), perform erroneous operation processing (described later) (step ST505), and execute step ST50.
Repeat from 2.

Further, input data is determined (step ST5).
06), the corresponding date in the reserved vacancy information file 2-2 is updated to be free according to the date of the input data (step ST).
507). The above procedure is repeated from step ST502, and when 9 is input to the input data, the empty information canceling procedure ends.

FIG. 6 shows a flow chart of the confirmation note sending process. Description will be made with reference to FIG. If the provider requests that you send a confirmation of your current registration, you will receive a "Confirmation of your current registration. This confirmation will only be sent if you are currently calling from facsimile. Yes, if you are calling from an ordinary telephone, hang up and call back from the facsimile. Then press the start button on the facsimile, then hang up the handset. " The message is sent, and the receipt of a confirmation note is declared (step ST601).

The corresponding reserved vacancy information file 2-2 is searched based on the registration number, and a reservation vacancy registration confirmation as shown in FIG. 12 is created in accordance with the data (step ST).
602). "Then press the facsimile start button and then hang up the receiver." Sends a message to the provider and instructs the user to press the facsimile start button (step ST603). Step ST604) The created confirmation is transmitted to the other party facsimile (step ST603).

FIG. 7 is a flowchart showing the process of providing information to the user. Description will be made with reference to FIG. A user who wants to obtain information makes a call from the telephone 8-1 or the facsimile machine with telephone 8-2 to the communication processing unit 5 for information users in the reservation information center. This activates the voice response and signal processing unit 5-1,
"This is the XXXX reservation information center. We provide XXXX information. If you need documents such as image guidance,
Please hang up and call back from facsimile.
If you are calling from a facsimile connected to the dial line, please press the push-tone send button. Let's start accepting. Is returned to the user by voice to declare the start of automatic reception (step ST7).
01).

Next, "XXXX can make a reservation on the desired date
If you are looking for, please send 1 and #. If you want to send XXXX guidance, please give 2 and #. ", And instructs the user to input required items (step ST702). When the data is input, the data is determined (step ST70).
3) If abnormal, reply that the input value is abnormal (step ST704), perform erroneous operation handling (described later) (step ST705), and repeat from step ST702.

If the input data is normal, the input data is further determined (step ST706). If the input data is 1, the reservation free information is obtained from the reserved free file 2-2 and sent to the user (step ST707). If the input data is 2, guidance information is sent to the user (step ST708) (the details will be described later). After processing the request from the user, a message such as "The reception is finished. Thank you." Is sent and the automatic reception end processing is performed (step ST709).
finish.

FIG. 8 is a flowchart showing the process of providing reserved vacancy information. Description will be made with reference to FIG. When the user requests the reserved vacancy information, a message is sent to the user, "We will provide the reserved vacancy information." (Step ST801). Next, a message is sent to the user, "What month do you want to make a reservation? Please enter the month and #.""How many days. Please enter the day and #." . When data is input, the input data is determined (step ST803).
If it is abnormal, the input value is replied that it is abnormal (step ST804), erroneous operation corresponding processing (described later) (step ST805), and the process is repeated from step ST802.

If the input data is normal, the next step is "Please enter your desired region code and #. If you do not know the region code, please enter 9 and #." Command input, and if unknown, input 9 is input. The user inputs the date according to the instruction. Then, "XX month XX
It is hope of XXX on a day. Please give 1 and # if correct, 9 and # if wrong. "Is confirmed (step ST806). If the input data is abnormal (step S
T807) Repeat from step ST804.

When the input data is 9 (step ST808)
If you request a regional code, you will be informed "Regional code: 10 for Hokkaido, 11 for Tohoku, 12 for Hokuriku, 13 for Kanto, 14 for Chubu, 15 for Kinki, 16 for China, 16 for Shikoku 17, Kyushu is 18, and Okinawa is 19. The prefectures that belong to each region are listed in the "XXXX Reservation Availability Information" to be sent. "And guide the area code (step ST809), and repeat from step ST806.

If normal data is input (step ST808), a message "Please wait" is sent, and the corresponding provider master file 2-1 based on the desired reservation date and area code. Then, the reservation free information file 2-2 is searched (step ST810). As a result, empty information as shown in FIG. 13 is obtained.

When the vacant reservation information is obtained, an instruction is given to input facsimile transmission or voice guidance as follows: "If sending by facsimile, enter 1 and #; if guiding by voice, enter 2 and #" (step ST811). . The input data is judged (step ST812), and if abnormal, a response indicating that the input value is abnormal is returned (step ST813), erroneous operation handling processing (described later) (step ST814), and step ST8 is performed.
Repeat from 11.

Further, input data is judged (step ST8).
15) If the request is to send a facsimile,
Press the facsimile start button and hang up the handset. "And instruct the user to press the facsimile start button (step ST816). If the other party is a facsimile (step ST817), the contents searched for are transmitted to the other party facsimile as shown in FIG. 13 (step ST818), and the process ends. In the case of voice guidance, the searched content is guided by voice (step ST817), and the process ends.

FIG. 9 is a flowchart for providing guidance information. Description will be made with reference to FIG. When a user requests for guidance information, "We will send you an XXXX guidance."
And send a message to the user to declare the reception of guidance information. (Step ST901). Subsequently, a message "Please provide the provider number and #." Is sent, and the input of the provider number of the requested guide information is instructed. When the user inputs the number in accordance with the instruction, the user confirms that "provider number is XXXX. If correct, enter 1 and #, if incorrect, enter 9 and #" (step ST902).

A message "Please wait" is sent, and a provider master file is searched based on the input value (step ST903). If the specified provider number does not exist (step ST904), a reply is made that the input value is abnormal (step ST905), erroneous operation handling processing (described later) is performed (step ST906), and the process is repeated from step ST902.

When the provider number specified in the master file is found, the corresponding image information is retrieved from the image information file 2-3, and data such as photographs and figures are transmitted for facsimile transmission. (Step ST90)
7). "Then press the facsimile start button and then hang up the receiver." Is instructed to press the facsimile start button (step ST90).
8) If the other party is a facsimile (step ST90)
9) Send the searched image information to the other party facsimile.

FIG. 10 is a flowchart showing an erroneous operation handling process. Description will be made with reference to FIG. In response to an erroneous operation, counting is performed once each time. If the erroneous operation is performed within four times, the operation is repeated from the specified step (Step ST101). A reception end process is performed (step ST103), and the process ends.

[0037]

As described above, according to the present invention, the following excellent effects can be expected . By providing the latest information and Vie from the reservation information provider to the reservation information users, along with the free space of the reservation can be improved efficiently filled revenue, the day no free also question <br/> alignment from the user less and less, it can be manually also labor-saving for the answering. In addition, the reservation information the user as it can get aligned the latest reservation free information, and select from among the Latest booking free information,
Along with the optimal reservation can be easily, it is conventional inquiry must be rather easy no reservation to repeat the like.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration example of a reservation vacancy information intermediary device of the present invention.

FIG. 2 is a diagram showing main information files handled by the apparatus.

FIG. 3 is a reservation information processing flowchart of a provider.

FIG. 4 is a flowchart of a reservation vacancy information registration process.

FIG. 5 is a flowchart of a reservation vacancy information canceling process.

FIG. 6 is a flowchart of a confirmation note sending process.

FIG. 7 is a flowchart of a process for providing information to a user.

FIG. 8 is a flowchart of a reservation vacancy information provision process.

FIG. 9 is a flowchart for providing guidance information.

FIG. 10 is an erroneous operation correspondence processing flowchart.

FIG. 11 is a diagram showing an example of a reservation vacancy information registration sheet.

FIG. 12 is a diagram showing an example of a reservation free information registration confirmation.

FIG. 13 is a diagram illustrating an example of pension availability information.

[Explanation of symbols]

 Reference Signs List 1 information processing unit 2 information storage unit 2-1 provider master file 2-2 vacant reservation information file 2-3 image information file 3 input / output unit 4 information provider communication processing unit 4-1 voice response and signal processing Section 4-2 Image Information Processing Section 5 Communication Processing Section for Information User 5-1 Voice Response and Signal Processing Section 5-2 Image Information Processing Section 6 Public Telephone Line 7 Communication Means for Information Provider 7-1 Telephone 7-2 Facsimile with telephone 8 Communication means for information users 8-1 Telephone 8-2 Facsimile with telephone

Claims (1)

(57) [Claims] An information processing unit for processing information from a reservation information provider in a reservation information center, an information storage unit for storing the information, and a communication process for an information provider for performing communication processing with the reservation information provider parts, reservation information user and provided an information user communication processing unit that performs a communication process between, connecting the telephone and facsimile telephone and facsimile information user of the information provider through a public telephone line , Process and register the reservation information provided by the reservation information provider via the public telephone line,
A reservation vacancy information intermediary device that provides information via a public telephone line in response to a request of an information user, wherein the information storage unit registers information necessary for recognizing a reservation information provider such as a registration number. Provider master file,
A reservation information file for registering reservation information provided by the reservation information provider; and an image information file for registering image data such as photographs and graphics provided by the reservation information provider. When the request is made, the information provider communication processing unit instructs the reservation information provider how to operate a telephone and facsimile for inputting necessary data by voice, and the information is input according to the instruction and is transmitted to the reservation center. The transmitted data is transferred to the information processing unit. The information processing unit refers to a provider master file corresponding to the transferred data, and determines whether the reservation information provider is a registered provider. Confirm, and if it is a registered provider, the registration of the vacancy information depends on whether the entered data is registration of vacancy information, cancellation of registration, or confirmation of current registration information. In the case of canceling the registration, register it in the reservation information file and register the input image data such as photos and figures in the image information file, and refer to the reservation information file when confirming the current registration information. Confirmation document data is created in accordance with the current registration status and request of the reservation information provider and transferred to the information provider's telephone or designated facsimile via the information provider communication processing unit, and from the reservation information user. When there is a request to the reservation center, the information user communication processing unit instructs a telephone and facsimile operation method for inputting necessary data by voice, and is input according to the instruction and sent to the reservation center. Transferred to the information processing unit, and the information processing unit stores the data requested by the user corresponding to the transferred data in a reservation information file. Fine image information created with reference to the file the information user communication processing unit reservation free information mediating apparatus characterized by transferring the facsimile call or specified the information user through.