JPH03278171A - Stock inquiry centralized management system - Google Patents
Stock inquiry centralized management systemInfo
- Publication number
- JPH03278171A JPH03278171A JP2076958A JP7695890A JPH03278171A JP H03278171 A JPH03278171 A JP H03278171A JP 2076958 A JP2076958 A JP 2076958A JP 7695890 A JP7695890 A JP 7695890A JP H03278171 A JPH03278171 A JP H03278171A
- Authority
- JP
- Japan
- Prior art keywords
- data
- facsimile
- response
- inquiry
- telephone set
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000010586 diagram Methods 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 1
- 238000000034 method Methods 0.000 description 1
Landscapes
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Warehouses Or Storage Devices (AREA)
Abstract
Description
【発明の詳細な説明】
〔産業上の利用分野〕
本発明は、電話機及びファクシミリを利用した在庫問い
合わせに関し、特に電話機からコンピュータに入力され
たデータを問い合わせ先のフックジミリに送信する在庫
問い合わせ集中管理方式に関する。[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to inventory inquiries using telephones and facsimiles, and in particular to a centralized inventory inquiry management system in which data input from a telephone to a computer is sent to a contact person for inquiries. Regarding.
〔従来の技術]
従来の在庫問い合わせ方式は、電話機のブツシュボタン
による問い合わせに対し受付を行い音声による回答をす
る受付回答系統と、問い合わせデータに対する回答の分
類及び問い合わせ先へのデータ編集を行い伝帳等の帳票
を、プリンタに印字出力する系統と、その帳票を送付す
る系統とが個々に独立していた。[Conventional technology] The conventional inventory inquiry system includes a reception/response system that accepts inquiries using the button on a telephone and provides a voice response, and a system that classifies answers to inquiry data, edits the data, and transmits the information to the contact. The system for printing out forms such as ledgers to a printer and the system for sending the forms were each independent.
上述した従来の在庫問い合わせ方式は、各々の系統間に
は何らかの形式で人手の介入が必要であり、また音声応
答であるため詳細なデータの送受は行い得す、さらには
回答帳票の送付業務には人手は必須であり、複雑なシス
テムとなる欠点を有している。The conventional inventory inquiry method described above requires some form of human intervention between each system, and since it is a voice response, detailed data cannot be sent and received, and furthermore, it is difficult to send response forms. The disadvantage is that it requires human labor and is a complex system.
本発明の目的は、このような欠点を解消し、在庫問い合
わせから回答出力までを一元管理できる在庫問い合わせ
集中管理方式を提供することにあ〔課題を解決するため
の手段]
本発明は、電話機及びファクシミリを利用した在庫問い
合わせ集中管理方式であって、電話機からの在庫問い合
わせ受付並びに回答を行う受付回答手段と、
問い合わせデータの分類及び問い合わせ先へのデータ編
集を行うデータ編集手段と、
編集データをファクシミリ信号に変換し、ファクシミリ
へ自動送信するファクシミリ応答手段とを有し、
在庫問い合わせから回答出力までを一元管理することを
特徴としている。An object of the present invention is to eliminate such drawbacks and provide a centralized inventory inquiry management system that can centrally manage everything from inventory inquiries to response output. This is a centralized inventory inquiry management system using facsimile, which includes a reception/response means for receiving and answering inventory inquiries from a telephone, a data editing means for classifying inquiry data and editing data for inquiries, and sending edited data by facsimile. It has a facsimile response means that converts it into a signal and automatically sends it to a facsimile machine, and is characterized by centrally managing everything from inventory inquiries to answer output.
次に、本発明の実施例について図面を参照して説明する
。Next, embodiments of the present invention will be described with reference to the drawings.
第1図は、本発明の一実施例の機能ブロック図である。FIG. 1 is a functional block diagram of an embodiment of the present invention.
電話機1からの在庫問い合わせ受付並びに回答を行う受
付回答手段と、問い合わせデータの分類及び問い合わせ
先へのデータ編集を行うデータ編集手段とはコンピュー
タ3により実現され、編集データをファクシミリ信号に
変換し、ファクシミリ5へ自動送信するファクシミリ応
答手段は、ファクシミリ応答装置4により実現される。A reception/response means for receiving and answering inventory inquiries from the telephone 1, and a data editing means for classifying inquiry data and editing data for inquiries are realized by a computer 3, which converts the edited data into facsimile signals and sends them by facsimile. A facsimile response means for automatically transmitting data to the facsimile response device 4 is realized by the facsimile response device 4.
電話機1.ファクシミリ5と、コンピュータ3フアクシ
ミリ応答装置4とは、交換機2を介して接続されている
。Telephone 1. The facsimile 5 and the computer 3 facsimile response device 4 are connected via the exchange 2.
次に、本実施例の動作を説明する。Next, the operation of this embodiment will be explained.
電話機1でのブツシュボタン押下により、交換機2を経
由してコンピュータ3に対し、在庫問い合わせデータが
入力される。受付回答手段3−1 は、電話機1からの
問い合わせデータを受付けると、回答データを検索し、
得られた回答データを交換a2を経由して、電話機1に
表示する。By pressing the button on the telephone 1, inventory inquiry data is input to the computer 3 via the exchange 2. Upon receiving the inquiry data from the telephone 1, the reception and response means 3-1 searches for response data, and
The obtained answer data is displayed on the telephone 1 via the exchange a2.
これと並行して、データ編集手段3−2が、得られた回
答データを分類し、回答帳票として編集し、編集データ
を、ファクシミリ応答装置4へ送る。In parallel with this, the data editing means 3-2 sorts the obtained response data, edits it as a response form, and sends the edited data to the facsimile response device 4.
ファクシミリ応答装置4は、編集データをファクシミリ
信号に変換し、問い合わせ先のファクシ迅り5に対して
交換機2を経由して送信する。The facsimile response device 4 converts the edited data into a facsimile signal and transmits it via the exchange 2 to the facsimile receiver 5 that is the destination of the inquiry.
ファクシミリ5では、回答データが伝帳等の帳票として
得られる。In the facsimile 5, response data is obtained as a form such as a slip.
以上説明したように本発明は、ホストとなるコンピュー
タから見た場合、電話機及びファクシミリを端末イメー
ジで接続するため、データの入出力を迅速かつ容易に行
うことが可能であり、また問い合わせデータの入力から
回答データ出力までを一元管理することにより、工数の
削減及び時間の短縮を行うことが可能となる効果がある
。As explained above, the present invention connects telephones and facsimile machines as if they were terminals when viewed from a host computer, making it possible to input and output data quickly and easily, and also to input inquiry data. By centrally managing everything from answer data output to answer data output, it is possible to reduce man-hours and time.
第1図は本発明の一実施例の機能プロ・ンク図である。 電話機 交換機 コンピュータ 受付回答手段 データ編集手段 ファクシミリ応答装置 ・ファクシミリ FIG. 1 is a functional diagram of one embodiment of the present invention. telephone switch Computer Reception response means Data editing means facsimile answering device ·facsimile
Claims (1)
せ集中管理方式であって、 電話機からの在庫問い合わせ受付並びに回答を行う受付
回答手段と、 問い合わせデータの分類及び問い合わせ先へのデータ編
集を行うデータ編集手段と、 編集データをファクシミリ信号に変換し、ファクシミリ
へ自動送信するファクシミリ応答手段とを有し、 在庫問い合わせから回答出力までを一元管理することを
特徴とする在庫問い合わせ集中管理方式。(1) A centralized management system for inventory inquiries using telephones and facsimiles, which includes a reception/response means for accepting and responding to inventory inquiries from telephones, and a data editing means for classifying inquiry data and editing data for inquiries. , a facsimile response means that converts edited data into a facsimile signal and automatically sends it to a facsimile, and centrally manages everything from inventory inquiries to answer output.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP2076958A JPH03278171A (en) | 1990-03-28 | 1990-03-28 | Stock inquiry centralized management system |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP2076958A JPH03278171A (en) | 1990-03-28 | 1990-03-28 | Stock inquiry centralized management system |
Publications (1)
Publication Number | Publication Date |
---|---|
JPH03278171A true JPH03278171A (en) | 1991-12-09 |
Family
ID=13620297
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP2076958A Pending JPH03278171A (en) | 1990-03-28 | 1990-03-28 | Stock inquiry centralized management system |
Country Status (1)
Country | Link |
---|---|
JP (1) | JPH03278171A (en) |
Cited By (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPH05233663A (en) * | 1992-02-18 | 1993-09-10 | Tekuto Computer Kk | Reserved data processor |
JPH0635932A (en) * | 1992-07-15 | 1994-02-10 | Tekuto Computer Kk | Vacant reservation information mediating device |
JPH0721266A (en) * | 1993-06-16 | 1995-01-24 | Mirai Gijutsu Kenkyusho:Kk | Prepaid card management system |
-
1990
- 1990-03-28 JP JP2076958A patent/JPH03278171A/en active Pending
Cited By (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPH05233663A (en) * | 1992-02-18 | 1993-09-10 | Tekuto Computer Kk | Reserved data processor |
JPH0635932A (en) * | 1992-07-15 | 1994-02-10 | Tekuto Computer Kk | Vacant reservation information mediating device |
JPH0721266A (en) * | 1993-06-16 | 1995-01-24 | Mirai Gijutsu Kenkyusho:Kk | Prepaid card management system |
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