JPH03278171A - Stock inquiry centralized management system - Google Patents

Abstract

PURPOSE:To reduce the man-hour and to shorten the time by connecting a telephone set and a facsimile as terminal images and performing the centralized management from inquiry data input to response data output. CONSTITUTION:Stock inquiry data is inputted to a computer 3 through an exchange 2 by depression of a push button on a telephone set 1. When accepting inquiry data from the telephone set 1, an acceptance response means 3-1 retrieves response data and displays obtained response data on the telephone set 1 through the exchange 2. In parallel with this operation, a data editing means 3-2 classifies obtained response data and edits it as a response form and sends edited data to a facsimile response device 4. This device 4 converts edited data to a facsimile signal and transmits it to a facsimile 5 of the inquiry destination through the exchange 2, and response data is obtained as a form like a slip in the facsimile 5. Thus, the man-hour is reduced and the time is shortened.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to inventory inquiries using telephones and facsimiles, and in particular to a centralized inventory inquiry management system in which data input from a telephone to a computer is sent to a contact person for inquiries. Regarding.

[Conventional technology] The conventional inventory inquiry system includes a reception/response system that accepts inquiries using the button on a telephone and provides a voice response, and a system that classifies answers to inquiry data, edits the data, and transmits the information to the contact. The system for printing out forms such as ledgers to a printer and the system for sending the forms were each independent.

[Problem to be solved by the invention]

The conventional inventory inquiry method described above requires some form of human intervention between each system, and since it is a voice response, detailed data cannot be sent and received, and furthermore, it is difficult to send response forms. The disadvantage is that it requires human labor and is a complex system.

An object of the present invention is to eliminate such drawbacks and provide a centralized inventory inquiry management system that can centrally manage everything from inventory inquiries to response output. This is a centralized inventory inquiry management system using facsimile, which includes a reception/response means for receiving and answering inventory inquiries from a telephone, a data editing means for classifying inquiry data and editing data for inquiries, and sending edited data by facsimile. It has a facsimile response means that converts it into a signal and automatically sends it to a facsimile machine, and is characterized by centrally managing everything from inventory inquiries to answer output.

〔Example〕

Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a functional block diagram of an embodiment of the present invention.

A reception/response means for receiving and answering inventory inquiries from the telephone 1, and a data editing means for classifying inquiry data and editing data for inquiries are realized by a computer 3, which converts the edited data into facsimile signals and sends them by facsimile. A facsimile response means for automatically transmitting data to the facsimile response device 4 is realized by the facsimile response device 4.

Telephone 1. The facsimile 5 and the computer 3 facsimile response device 4 are connected via the exchange 2.

Next, the operation of this embodiment will be explained.

By pressing the button on the telephone 1, inventory inquiry data is input to the computer 3 via the exchange 2. Upon receiving the inquiry data from the telephone 1, the reception and response means 3-1 searches for response data, and
The obtained answer data is displayed on the telephone 1 via the exchange a2.

In parallel with this, the data editing means 3-2 sorts the obtained response data, edits it as a response form, and sends the edited data to the facsimile response device 4.

The facsimile response device 4 converts the edited data into a facsimile signal and transmits it via the exchange 2 to the facsimile receiver 5 that is the destination of the inquiry.

In the facsimile 5, response data is obtained as a form such as a slip.

〔Effect of the invention〕

As explained above, the present invention connects telephones and facsimile machines as if they were terminals when viewed from a host computer, making it possible to input and output data quickly and easily, and also to input inquiry data. By centrally managing everything from answer data output to answer data output, it is possible to reduce man-hours and time.

[Brief explanation of drawings]

FIG. 1 is a functional diagram of one embodiment of the present invention. telephone switch Computer Reception response means Data editing means facsimile answering device ·facsimile

Claims (1)

[Claims] (1) A centralized management system for inventory inquiries using telephones and facsimiles, which includes a reception/response means for accepting and responding to inventory inquiries from telephones, and a data editing means for classifying inquiry data and editing data for inquiries. , a facsimile response means that converts edited data into a facsimile signal and automatically sends it to a facsimile, and centrally manages everything from inventory inquiries to answer output.