JP2768797B2 - Automatic notification method - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION [Overview] Automatic notification for transmitting various types of report information digitally or analogly to report destination telephone numbers (other stations) connected by transmitting selection signals such as general public lines and PBX lines Regarding the method, for the purpose of making the report destination and report procedure for each report item or group flexible and versatile, various report items are individually or grouped, and multiple reports are provided for each report item or group. Telephone number setting means for setting a report destination telephone number, an operation code designating means for designating an operation code corresponding to a network control method and a report format of each report destination telephone number for each report destination telephone number, and a report destination telephone A limit number setting means for setting a limit number of re-notifications for each number; and a plurality of messages set by the telephone number setting means upon generation of a notification item command on the notification side. And control means for performing a report control to the destination telephone number based on an operation code designated for each report item and a re-report limit number.

Further, the present invention is provided with a priority report designation means for dividing a plurality of report destination telephone numbers prepared for each item or group into a plurality of groups and designating a priority report destination.

[Industrial applications]

The present invention provides digital (data) or analog (synthesized voice, synthetic voice, etc.) information such as abnormality and emergency status to a partner station (report destination telephone number) connected by transmitting a selection signal such as a general public line and a PBX line. The present invention relates to an automatic reporting system for transmitting by real voice call, and more particularly to an automatic reporting system that enables sequential reporting to a plurality of stations.

[Conventional technology]

As an automatic notification device for transmitting various information to a partner station connected by a network control process including transmission of a selection signal, for example, a dam release notification system shown in FIG. 7 or a railway track maintenance system shown in FIG. Reporting system.

In the dam discharge notification system shown in FIG. 7, when the monitoring unit 1a of the notification terminal device 1 detects that the water level of the dam is excessive, the automatic notification unit 1b operates to transmit information such as the excess water digitally or analogly to the switching network 2. To the central management station 3 through In response to this, the central control station 3 instructs the departments in charge, such as the river bureau 4, the notification bureau 5, and the control bureau 6, to control the sluice gate control equipment 7, or to warn the area near the discharge river, etc. Is sent.

In the notification system shown in FIG. 8, when the monitoring unit 10a of the notification terminal device 10 installed in the track maintenance zone detects the seismic intensity, the automatic notifying unit 10b operates and synthesizes information such as the seismic intensity and synthesizes the voice. To the maintenance stations 12 to 14 through the switching network 11 until the notification is completed.

[Problems to be solved by the invention]

However, in the reporting method such as the above-mentioned dam release, any reporting item is received once by the central management station and re-instructed to each department in accordance with the reporting result. Therefore, it is necessary to have a management structure to receive the information intensively, and it is not possible to expect an automatic notification in consideration of the priority order of the reporting stations.

Also, in a reporting system such as railway maintenance, even if reporting to multiple stations is possible, the transfer procedure is a fixed order and re-reporting conditions, so the priority of the reporting station etc. was considered. Detailed reporting is not possible.

In addition, since such a notification method targets an event that occurs rarely, there is no inconvenience to a specific user who uses the notification method. However, in recent years, with changes in the home environment such as the nuclear family, aging population, and increased employment of housewives, emergency notification devices and home security devices for the elderly have been actively used in ordinary households. The contents of the report are also diversified, including crime prevention, disaster prevention, various service requests, and maintenance and inspection information. Therefore, there is a demand for a method that can change the contact information and the contact procedure for each report item or each item group mainly based on the priority or the like.

SUMMARY OF THE INVENTION The present invention has been made in view of the above-described circumstances, and an object of the present invention is to provide an automatic notification system that is flexible in a report destination and a report procedure for each report item or group, and is versatile.

[Means for solving the problem]

The present invention will be described with reference to the principle block diagram shown in FIG. 1. The present invention is applied to an automatic report system using a telephone line, and various report items are individually or grouped. Telephone number setting means 10 for setting a plurality of destination telephone numbers for each report item or group
0, an operation code specifying means 101 for specifying an operation code 101a according to a network control system and a report format of each report destination telephone number for each report destination telephone number, and a limit number of re-reports for each report destination telephone number. The limit number setting means 102 to be set, and the operation code 101a and the re-report restriction specified for each report item to a plurality of report destination telephone numbers set by the telephone number setting means 100 by the generation of a report item command on the reporting side. Control means 103 for controlling the notification based on the number of times 102a.

Further, the present invention is characterized in that a priority report designation means 104 for dividing a plurality of report destination telephone numbers prepared for each item or group into a plurality of groups and designating a priority report destination is provided.

[Action]

The report destination telephone number setting means 100 sets a plurality of report destination telephone numbers for each report item or group, and the operation code specifying means 101 sets an operation code corresponding to the network control system and the type of report for each report destination telephone number. Then, the limit number setting means 102 sets the number of re-notifications for each destination telephone number. Then, the control means 103 performs automatic notification according to the notification procedure according to the notification station based on the respective setting information. Therefore, the report destination and the report procedure for each report information can be made flexible, and the versatility is enhanced.

〔Example〕

FIG. 2 is a configuration diagram showing one embodiment of the present invention. In the figure, reference numeral 20 denotes a central processing unit (hereinafter referred to as a central processing unit)
The CPU 20) includes an E ² PROM 20a capable of electrically rewriting and erasing data, and an auxiliary RAM 20b for temporarily storing a calculation result and input data in the CPU 20.

The E ² PROM 20a receives the report destination telephone numbers that receive the report items such as abnormalities and emergency conditions individually or in groups, the operation code according to the network control system and report format of each report destination telephone number, the number of re-reports, Block division information for designating a priority report destination for the report destination telephone number is stored.

In FIG. 2, reference numeral 21 denotes an RO for storing an application program for monitoring / controlling input monitoring, output control, network control, internal procedure control, and device operation.
M and 22 are auxiliary memories (RAM) of ROM 21, 23 is E ² PROM 20a
A network control device controlled by a command from the ROM 21 based on information obtained from the ROM 24, an interface for taking in or discharging data to be stored in the E ² PROM 20a in the CPU 20, and 25 a voice having a voice ROM 25a A control section 26 for the synthesized data is a melody sound generation section, and these are connected to the CPU 20 via a bus 27. 28 is CPU via bus 27
20 is an external digital information input interface connected to the
Terminal 29 to which various sensors such as intrusion are connected, and terminal 30 to receive various operation commands when operated corresponding to each report item
It has. Reference numeral 31 denotes a digital information output interface connected to the CPU 20 via the bus 27. The output interface 31 outputs a contact output for putting the device into an operation state and various display signals for displaying the operation state.

The network control device 23 performs normal connection control, transmission of a selection signal,
In addition to detecting a call signal, it has a function of controlling connection between a line and an internal voice path. A circuit switching network 33 is connected to the network controller 23 through a telephone line 32, A reporting station corresponding to each reporting item is connected to the network 33. In the network control device 23, an audio path control unit 34 for forming and opening an audio path and controlling connection with each input / output area is connected via an analog signal path indicated by a broken line and a digital signal path indicated by a solid line. The voice path control unit 34 is connected to a voice input / output interface 35 from a voice synthesis data control unit 25, a melody sound generation unit 26, an amplifier, a mixing circuit, and the like via an analog signal path indicated by a broken line. . A handset 36, a speaker 37, and a microphone 38 are connected to the audio input / output interface 35.

Here, the correspondence between the embodiment of the present invention and FIG. 1 will be described.
1, the limit number setting means 102 includes the interface 31 and E ² P
The control unit 103 corresponds to the CPU 20 including the ROM 20a.
It corresponds to the U20, the ROM 21, and the network control device 23.

 Next, the operation will be described.

The reporting to the reporting device and the writing of data relating to the reporting procedure are performed by the CPU 20 through the interface 31.

That is, when setting the report destination telephone number, each report item monitored by the report device is, for example, as shown in FIG. 3, a service request such as poor physical condition consultation, physical condition abnormality, fire, gas leak, intrusion, and equipment abnormality. Grouping is performed, and a plurality of report destination telephone numbers are assigned to each group. here,
The type of each report destination telephone number is shown below.

Phone number: Neighboring family phone number: Neighborhood welfare officer phone number: Welfare office phone number: Neighborhood public health nurse's house Phone number: General hospital A Phone number: General hospital B Phone number: Fire department Phone number: Private fire brigade member's house Phone number: Fire department Telephone number: Gas construction and maintenance company Telephone number: Gas company Telephone number: Security company Telephone number: Equipment maintenance contracted electronics store Telephone number: Equipment sales company Also, operation code designation, that is, the type of connection line and telephone number What kind of reporting operation is performed for the subsequent reporting destination telephone number by specifying the combination of the type (charging number / non-charging number) and the type of reporting (data notification / synthesized voice notification / call) Indicate what is good. For example, the line type relationship and the reporting operation relationship are as follows: <a line type relationship> (a) a switched line of a general line system (b) a switched line of a shared line system (c) a line without a reverse line (via an extension (During outside line) (d) Telephone number where reversal does not occur (toll free number at fire department, police, etc.) <Reporting operation related> (i) Automatic notification for real voice call (to telephone) (ii) Synthetic voice notification (Iii) Automatic notification for digital information transmission (to the device) (iv) Automatic notification for digital information transmission and real voice call (to the device + telephone) In this case, an operation code is assigned to each of these combinations, and this is assigned to each of the report destination telephone numbers. That is, the combination code when performing (i) in (a) is A (a) and the combination code when performing (ii) is B (a) and the combination code when performing (iii) is C (a) The combination code for performing (iv) is D The combination code for performing (ii) in (d) is N (d), the combination code for performing (iii) is O (d), and the combination code for performing (iv) is P 1. The following is an example of a case where this is individually assigned to each of the report destination telephone numbers.

(B) Assign code A to the set telephone number.
→ A (b) Assign code E to the set telephone number.
→ E (c) Assign code M to the set telephone number.
→ In the case of M (c), if you press the service request button on the notification device, the notification will be sent to the third station, but since the telephone number at this time is a toll-free number, the line No reversal occurs, and therefore, the response and disconnection determination of the report destination is a report for the purpose of a real voice call based on the reception of the MF signal.

 Next, a setting example of the re-report limit number will be described.

In this case, the number of re-reports allowed when a report to a report station with a report item fails during a busy or for some reason is specified, and at the same time, another report in the report destination telephone number group used by the report item is used. Content that can be used as impact information on the reporting office. Taking this into account, the setting contents are divided into nine as shown in the following table.

Note that the above “re-report limit number of times condition” is applied to each assigned reporting station except for the specification of the setting content “9”, and a report to a certain reporting station has failed. At the time, the report destination should be switched to the next station in principle.

In the state where the report destination and the report procedure are set for each report item or group in this manner, for example, when a resident complaining of poor physical condition operates the report button or the like on the report device corresponding to the service request for consultation. The operation command is taken into the CPU 20 through the external digital information input interface 28. As a result, the CPU 20 controls the network control device 23 according to the report destination telephone number corresponding to the service request, the operation code for network control, and the data on the number of times of the report, and changes the report destination and the report procedure to make the report.

FIG. 4 is an explanatory diagram showing a transition of the transfer operation of the number of re-notifications. In this figure, the reporting station No. 1 for poor health
(Corresponding to the report destination telephone number in Fig. 3), reporting station No. 2 for physical condition (corresponding to the report destination telephone number), reporting station for physical condition
Assuming that the operation code and the number of times for the No. 3 (corresponding to the reporting destination phone number) and the reporting station No. 4 (corresponding to the reporting destination phone number) of poor physical condition are as shown in the figure, the telephone numbers of neighboring families Operation code B for reporting station No. 1
And the report is completed by one report. Also,
The operation code A was used to report to the reporting station No. 2, which is the telephone number of the neighborhood public welfare officer, but this indicates that the report failed due to busy. In addition, the notification code No. 3 which is the telephone number of the welfare office is notified with the operation code A, indicating that the notification has been completed by one notification. In addition, for the reporting station No. 4 which is the telephone number of the neighboring health nurse's house, the operation code D was used to report, but the fact that the report failed due to busy etc. is indicated.
After that, return to the reporting station No. 2 where the report failed, and report again. As a result, if it fails, return to the reporting station No. 4 again and report again.

In this way, the switching operation is performed within the limited number of times until the response of the partner station by the report is completed, and an automatic report is performed in a report style according to the type of the line and the type of the report according to the response of the partner station. At this time, if the reporting style is a real voice call, the handset 36 or the microphone 37 is used to talk with the counselor of the partner station.

In the above description, only the report of the service request has been described. However, the report is similarly performed for the abnormal condition, fire, and other reports.

As described above, in this embodiment, it is possible to individually cope with a difference in the network control method based on the report destination telephone number on the same line, and the report destination is not limited. In addition, since a report having different reporting styles such as a digital information reporting station and an analog information reporting station can be mixedly set for one occurrence report item, a reporting procedure can be constructed according to the system of the receiving side.

In addition, since the limited number of re-notifications and the effect of access to other stations can be set for each station, it is possible to fine-tune the importance of each report destination. It can easily cope with expansion of itself.

Next, a case where a plurality of report destination telephone numbers are divided into a plurality of, for example, two blocks to enable a priority report will be described. In this case, the transition to the succeeding block is made when the condition for completing the report is satisfied for all the reporting stations in the preceding block.

FIG. 5 shows an embodiment in which the four reporting stations No. 1 to No. 4 are consulted about poor physical condition. FIG. 5 (a) shows a transfer method at the time of 1: 3 division. FIG.
This is a method of changing the station at the time of 2: 2 division, and FIG.
This is the method of turning the station when dividing.

In the transfer method shown in FIG. 5 (a), the transfer to the notification station No. 2 in the second block is not performed unless the completion condition of the notification station No. 1 in the first block is satisfied. In the second block, the switching operation is performed in the order shown by the arrow.

In the transfer method shown in FIG. 5 (b), according to the respective completion conditions of the reporting stations No. 1 and No. 2 of the first block, unless both stations are completed, the reporting station No. 3 of the second block.
Have not been transferred to Also, in the transfer method shown in FIG. 5 (c), the reporting station No. 4 in the second block is not required unless all the stations are completed according to the respective completion conditions of the reporting stations No. 1 to No. 3 in the first block. Do not turn to

Even when the blocks are divided in this way, the information ending condition is not the end of information unless both the first and second half blocks are in the notification completion state.

In addition, in the case of specifying the number of re-reports in this case, when the setting content other than the voice report is specified as “9”, the transfer of only the station to which the station belongs is canceled when the report of the station is completed. And

FIG. 6 is an explanatory diagram showing the transition of the station switching operation when the priority notification is performed by dividing the block into 3: 1.

In the figure, the poor health reporting station N in the first block
o.1 (report destination phone number), report station No. 2 (report destination phone number), report station No. 3 (report destination phone number), set the operation code and control count as shown in the figure. The operation code and the number of times of limitation of the unhealthyness reporting station No. 4 (reporting destination telephone number) of two blocks are set as shown in the figure.

In this state, when a report command is given to the CPU 20 by a report button operation on the report device or the like, a report is first made to the report station No. 1 with the operation code B. If the report fails, a report is made to the reporting station No. 2 with the operation code A. Here, when the condition for completing the notification is satisfied, the process shifts to the notification station No. 3 and the notification is performed using the operation code A. At this time, if the report fails, the process returns to the report station No. 1 and reports. Here, when the notification completion condition is satisfied and the notification of the first block is completed, the station change in the first block is forcibly canceled and the station changes to the report station No. 4 in the second block. In the notification station No. 4, the notification is made using the operation code D. Here, in the case where the failure has been completed five times without satisfying the completion condition, it is regarded that the second block is completed, and the notification operation is ended.

In such an embodiment, blocking makes it possible to group according to the characteristics (construction level and response ability) of the report receiving system side, and accordingly, for example, with a nearby cooperator who can respond quickly. It is possible to use multiple emergency systems with different functions, such as local governments and public organizations, which can reliably respond, and the priorities can be set freely.

It is to be noted that the present invention is not limited to the circuit system shown in the above embodiment, but can be variously modified within the scope described in the claims.

〔The invention's effect〕

As described above, according to the present invention, information such as the network control method, the limit number of re-reporting times, and the priority designation is added to each of a plurality of reporting destination telephone number setting stations to automatically report. Therefore, it can be flexibly changed according to the report destination, the region in which the report procedure is performed, and the report item, and can have versatility.

[Brief description of the drawings]

FIG. 1 is a block diagram showing the principle of the automatic notification system according to the present invention, FIG. 2 is an overall configuration diagram of an embodiment to which the automatic notification system according to the present invention is applied, and FIG. FIG. 4 is an explanatory view showing the procedure of a report transfer operation in the present embodiment, and FIGS. 5 (a) to 5 (c) are block division of a report destination telephone number in the present embodiment. FIG. 6 is an explanatory diagram showing an example of an operation procedure for transmitting a priority notification by block division in the present embodiment. FIGS. 7 and 8 are schematic configuration diagrams showing an example of a conventional notification system. . In the figure, 100 is a report destination telephone number setting means, 101 is an operation mode designating means, 102 is a limit number setting means, 103 is a control means, and 20 is a CP.
U and 20a are E ² PROMs, 21 is a ROM, 23 is a network controller, 24 is an interface, 25 is a voice synthesis data control unit, 28 is an external digital information input interface, 33 is a circuit switching network, 34
Is a voice path control unit, 36 is a handset, 37 is a speaker, 38
Is a microphone.

──────────────────────────────────────────────────続 き Continuation of front page (56) References JP-A-63-202168 (JP, A) JP-A-64-7755 (JP, A) JP-A-1-122254 (JP, A) JP-A-1- 162068 (JP, A) JP-A-59-185456 (JP, A) JP-A-61-20457 (JP, A) JP-A-61-174872 (JP, A) JP-A-61-200770 (JP, A) Hikaru Hei 3-44957 (JP, U) (58) Fields studied (Int. Cl. ⁶ , DB name) H04M 11/00-11/10 H04M 1/27-1/276 G08B 25/08

Claims (2)

(57) [Claims] In an automatic reporting system using a telephone line, a telephone number setting means (100) for individually or grouping various report items and setting a plurality of report destination telephone numbers for each report item or group. An operation code designating means (101) for designating an operation code (101a) corresponding to each of the report destination telephone numbers according to a network control method and a report format of each of the report destination telephone numbers; Limiting number setting means (102) for setting the number of times of reporting, and designation of a plurality of reporting destination telephone numbers set by the telephone number setting means (100) by the generation of a reporting item command on the reporting side for each of the reporting items Control means (10) for performing notification control based on the set operation code (101a) and the limited number of re-notifications (102a).
3) An automatic notification system characterized by comprising: 2. The automatic report system according to claim 1, wherein a plurality of report destination telephone numbers prepared for each item or group are divided into a plurality of groups to specify a priority report destination. ), An automatic notification system.