JP2024016796A - Schedule adjustment system, schedule adjustment method and program - Google Patents

Abstract

[Challenge] Perform efficient schedule management and operation. [Solution] A schedule adjustment system that adjusts the schedule of a service provider acquires service provision data, generates schedule data of the service provider based on the acquired service provision data, and schedules the generated schedule. It outputs the data, accepts changes to the service provision data for the output schedule data, detects any inconsistencies that occur in the schedule data that has accepted changes, and changes the schedule data that has accepted changes according to the detected inconsistencies. Change attention level. [Selection diagram] Figure 1

Description

Application for application of Article 30, Paragraph 2 of the Patent Act Published on our website on April 7, 2020

Application for application of Article 30, Paragraph 2 of the Patent Act Published on April 7, 2020 on PR TIMES Co., Ltd.'s press release site [Publications, etc.]

The present invention relates to a technique effective for adjusting the schedules of service providers.

In recent years, the number of people requiring nursing care has been on the rise. Along with this, the nursing care business is becoming increasingly diverse, segmented, and involved in different industries, and the scale of the business is increasing. On the other hand, in the nursing care business, labor shortages are seen as a problem, and nursing care providers are having difficulty securing a sufficient number of staff. Therefore, systems for efficient management and operation of nursing care businesses are attracting attention.
For example, in Patent Document 1, in a home-visit nursing care business, staff members are created based on a combination of the user name of the person to whom the staff performs the nursing care work, the content of the care, and the home-visit nursing time within the staff's own working hours. A system has been disclosed in which a match with a given operating schedule is matched, and if there is a discrepancy in the matching result, the discrepancy is displayed as a list.

Japanese Patent Application Publication No. 2020-135777

When creating a schedule for a home-visit business such as home-visit nursing care, inconsistencies such as schedule vacancies or duplications may occur due to the user's situation and service content, staff qualifications and skills, distance between visit sites, etc. There is. In this case, in order to resolve this discrepancy, it is necessary to perform various checks such as checking the user situation and service content, checking the qualifications and skills of the staff, and checking the travel distance and time, and it is necessary to do so in creating the schedule. There was a problem in that it took a lot of time.
Therefore, there is a need for a technology that proposes solutions to various contradictions that occur during schedule creation and that can create schedules efficiently in a short time.
However, although the technology described in Patent Document 1 can display a list of schedule conflicts, it does not propose a solution to these conflicts, and does not provide a method for efficiently creating a schedule in a short time. It wasn't even a thing.
Therefore, the inventor of the present invention proposed a method for solving various contradictions that occur when creating a schedule, and focused on a mechanism for efficiently creating a schedule in a short time.

The present invention provides a schedule adjustment system that enables efficient schedule management and operation by making it easy to visually grasp conflicts that occur in a schedule and effectively resolving these conflicts. The purpose is to provide a schedule adjustment method and program.

The present invention is a schedule adjustment system that adjusts the schedule of a service provider,
an acquisition unit that acquires data for service provision;
a data generation unit that generates schedule data of the service provider based on the acquired service provision data;
a data output unit that outputs the generated schedule data;
a change reception unit that accepts changes to the service provision data with respect to the outputted schedule data;
a detection unit that detects a contradiction that occurs in the schedule data for which changes have been accepted;
A schedule adjustment system is provided, comprising: a change unit that changes the degree of attention of the schedule data for which change has been accepted, depending on the detected contradiction.

According to the present invention, a schedule adjustment system that adjusts the schedule of a service provider acquires service provision data, and generates schedule data of the service provider based on the acquired service provision data. , outputting the generated schedule data, accepting changes to the service provision data with respect to the output schedule data, detecting a contradiction that has occurred in the schedule data for which the change has been accepted, and responding to the detected contradiction; Then, the degree of attention of the schedule data for which change has been accepted is changed.

Although the present invention is categorized as a system, similar actions and effects can be achieved even when it is applied to terminals, methods, and programs.

According to the present invention, it is possible to perform efficient schedule management and management.

1 is a diagram illustrating an overview of a schedule adjustment system 1. FIG. 1 is a diagram showing a functional configuration of a schedule adjustment system 1. FIG. 3 is a diagram showing a flowchart of schedule data output processing executed by the schedule adjustment system 1. FIG. FIG. 3 is a diagram schematically showing an example of schedule data. FIG. 3 is a diagram schematically showing an example of a state in which schedule data is output. FIG. 3 is a diagram schematically showing an example of a state in which a schedule title and schedule contents are output. FIG. 2 is a diagram showing a flowchart of attention level change processing executed by the schedule adjustment system 1. FIG. FIG. 3 is a diagram schematically showing an example of a state in which changes to service provision data have been accepted. FIG. 3 is a diagram schematically showing an example of schedule data in which the degree of attention has been changed. FIG. 3 is a diagram showing a flowchart of an attention level update process executed by the schedule adjustment system 1. FIG. FIG. 3 is a diagram schematically showing an example of a state in which a schedule title and schedule contents are output. FIG. 6 is a diagram schematically showing an example of a state in which a countermeasure is output. FIG. 6 is a diagram schematically showing an example of schedule data in which attention levels have been updated in a state where contradictions have been resolved. FIG. 7 is a diagram schematically showing an example of schedule data in which attention levels are updated in a state where contradictions are allowed. FIG. 3 is a diagram schematically showing an example of a state in which a schedule title and schedule contents are output in a state where a contradiction is allowed.

DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, modes for carrying out the present invention (hereinafter referred to as embodiments) will be described in detail with reference to the accompanying drawings. In the subsequent figures, the same numbers or symbols are given to the same elements throughout the description of the embodiments.
Note that the service provider in this specification visits a predetermined location (for example, the location of a user or goods) and provides a predetermined service (for example, medical/welfare services such as home-visit care, home-visit nursing, and home-visit medical treatment). It is intended for businesses that provide services (including not only services provided to users but also services such as maintenance, cleaning, repair, and inspection). The predetermined location includes a different location and the same location.

[Overview of schedule adjustment system 1]
FIG. 1 is a schematic diagram for explaining the outline of the schedule adjustment system 1. As shown in FIG.
The schedule adjustment system 1 includes a business terminal 10 managed by a service provider, and the business terminal 10 realizes processing for adjusting the schedule of the service provider.

The terminals that make up the schedule adjustment system 1 will be explained.
The schedule adjustment system 1 may be any system as long as it includes at least the business terminal 10 described above. The business terminal 10 is, for example, a mobile terminal such as a mobile phone, a smartphone, or a tablet terminal, or a terminal such as a personal computer.
Note that the schedule adjustment system 1 may be a system including a computer having a server function and a business terminal 10. In this case, the computer may be realized by, for example, one computer, or may be realized by multiple computers such as a cloud computer. In this case, the schedule adjustment system 1 may be such that a computer performs part or all of each process executed by the business terminal 10, which will be described later, or the computer and the business terminal 10 cooperate. It may be something that executes that process.
In this specification, a cloud computer refers to one that uses any computer in a scalable manner to perform a certain function, or one that includes multiple functional modules to realize a certain system, and whose functions can be freely combined. It can be anything.
In this embodiment, the schedule adjustment system 1 is configured by the above-mentioned business terminal 10, but may include other terminals and devices. The number, types, and functions of other terminals, devices, etc. can be changed as appropriate.

An overview of the processing steps when the schedule adjustment system 1 adjusts the schedules of service providers will be explained.

The business terminal 10 acquires service provision data (step S1).
The service provision data includes at least provision destination data, provider data, provision time data, and provision content data.
The business terminal 10 refers to a database (hereinafter also simply referred to as DB) connected to the business terminal 10 so as to enable data communication, and acquires service provision data.
Note that the operator terminal 10 may receive input of service provision data from a service provider, a staff member, a system administrator, etc., and may acquire the service provision data, or may be configured to obtain the service provision data by other methods. It may also be for acquiring service provision data.

The business terminal 10 generates schedule data of the service provider based on the acquired service provision data (step S2).
The schedule data is, for example, data regarding a service provision schedule.
The operator terminal 10 assembles staff schedules based on each piece of service provision data to avoid conflicts such as overlapping provision times, ineligibility of personnel, insufficient travel time, etc., and generates it as schedule data. do.

The business terminal 10 outputs the generated schedule data (step S3).
The business terminal 10 places the generated schedule data in an overlapping manner on the schedule. The business terminal 10 displays this schedule on its own display unit and outputs the generated schedule data. At this time, schedule titles such as the start time, end time, and provider name of the generated schedule data are arranged at the corresponding locations on the schedule.

The business terminal 10 accepts changes to the service provision data for the output schedule data (step S4).
The business terminal 10 accepts input operations such as tap operations and click operations on the output schedule data, and accepts changes to service provision data. For example, the business terminal 10 accepts input operations such as drag-and-drop on this schedule data, and accepts changes in the personnel in charge.

The business terminal 10 detects a contradiction that has occurred in the schedule data for which changes have been accepted (step S5).
Conflicts include, for example, overlapping delivery times, incompetence of personnel, and lack of travel time.
In the schedule data after the change, the business terminal 10 refers to the service provision data before the change in this schedule data and the service provision data in one or more other schedule data, and detects any contradiction that has occurred. Furthermore, one or more contradictions that have occurred may be detected, or all contradictions that have occurred may be detected.

The business terminal 10 changes the degree of attention of the schedule data for which change has been accepted, depending on the detected contradiction (step S6).
Examples of methods for changing the degree of attention include changing the frame color, changing the frame line, changing the background color, changing the font color, highlighting, and adding an icon.
The business terminal 10 changes the degree of attention of the schedule data in which the contradiction has been detected as a result of accepting the change among the output schedule data in accordance with the detected contradiction.

The business terminal 10 generates one or more countermeasures according to the detected contradiction (step S7).
Examples of ways to deal with the conflict include those that resolve the contradiction and those that tolerate the contradiction. Specifically, these include time adjustment, order adjustment, personnel adjustment, and tolerance of contradictions.
The business terminal 10 generates one or more possible countermeasures depending on the detected contradiction. At this time, the business terminal 10 may generate a countermeasure so that other schedule data will not cause new contradictions.

The business terminal 10 outputs the generated one or more countermeasures (step S8).
The business terminal 10 accepts selections by tap operations, click operations, etc. for schedule data whose attention level has been changed from the service provider, staff, system administrator, etc., and selects the contents of the detected contradiction in the received schedule data. and how to deal with this contradiction are output. There are two methods of dealing with this, one for resolving contradictions and one for tolerating contradictions, but it may be only for resolving contradictions or only for allowing contradictions. It's okay.

The business terminal 10 receives the output selection of one or more countermeasures (step S9).
The operator terminal 10 accepts selections from the service operator, staff, system administrator, etc. by tap operation, click operation, etc. for one or more outputted countermeasures, and selects the output from the service operator, employee, system administrator, etc. accepts the selection of the desired countermeasure.

The business terminal 10 updates the degree of attention of the schedule data for which change has been accepted in accordance with the selected countermeasure (step S10). Furthermore, if the times of multiple schedules overlap, the attention levels of the multiple schedules may be updated. In addition, when the time overlap between multiple schedules changes the attention levels of multiple schedules, when the conflict in the schedule time overlap is resolved, the attention levels of the multiple schedules with the conflict resolved will be updated. It's okay.
The degree of attention is updated by, for example, changing the frame color, changing the frame line, changing the background color, changing the font color, highlighting, and adding an icon. The business terminal 10 updates the attention level to a different attention level from the changed attention level.
When the operator terminal 10 receives a selection for a countermeasure that resolves a part of the contradiction, when it receives a selection for a countermeasure that resolves all the contradictions, and when it receives a selection for a countermeasure that allows the contradiction, If so, update to a different attention level.

The above is an overview of the schedule adjustment system 1.
According to the present schedule adjustment system 1, it becomes possible to perform efficient schedule management and operation.

[Device configuration]
FIG. 2 is a block diagram showing the configuration of the schedule adjustment system 1. As shown in FIG. The schedule adjustment system 1 is a system that adjusts the schedules of service providers, and includes at least a provider terminal 10 . In this embodiment, the schedule adjustment system 1 includes a business terminal 10.
Note that the schedule adjustment system 1 may be a system including a computer having a server function and a business terminal 10. In this case, the schedule adjustment system 1 is a system in which a computer and a business terminal 10 are connected to enable data communication via a network such as a public line network. The computer may be realized by, for example, one computer, or may be realized by multiple computers such as a cloud computer. In this case, the schedule adjustment system 1 may be such that a computer performs part or all of each process executed by the business terminal 10, which will be described later, or the computer and the business terminal 10 cooperate. It may be something that executes that process.
Further, the schedule adjustment system 1 may include other terminals, devices, etc. in addition to the operator terminal 10. The number, types, and functions of other terminals and devices can be changed as appropriate.

The business terminal 10 is, for example, a mobile terminal such as a mobile phone, a smartphone, or a tablet terminal, or a terminal such as a personal computer. Note that the business terminal 10 may be a computer having a server function. In this case, the computer may be realized by, for example, one computer, or may be realized by multiple computers such as a cloud computer.
The operator terminal 10 includes a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), etc. as a control unit, and a communication unit. as, other terminals and devices It is equipped with an acquisition unit 11 that acquires a device for enabling communication with, etc., data for service provision, and the like.
The business terminal 10 includes a data storage unit such as a hard disk, a semiconductor memory, a storage medium, a memory card, etc. as a storage unit.
The operator terminal 10 includes, as processing units, various devices that execute various processes, a data generation unit 12 that generates schedule data of the service provider, a data output unit 13 that outputs the generated schedule data, and a data output unit 13 that outputs the generated schedule data. A change reception unit 14 that accepts changes; a detection unit 15 that detects inconsistencies that have occurred in the schedule data for which changes have been accepted; a change unit 16 that changes the degree of attention of the schedule data for which changes have been accepted according to the detected inconsistencies; A countermeasure generation unit 17 that generates one or more countermeasures according to the contradiction, a countermeasure output unit 18 that outputs the generated one or more countermeasures, and a selection that accepts a selection of the output one or more countermeasures. The system includes a receiving unit 19, an updating unit 20, etc., which updates the degree of attention of the schedule data for which changes have been accepted, depending on the selected countermeasure.

In the operator terminal 10, the control section reads a predetermined program to implement an acquisition module in cooperation with the communication section.
Further, in the operator terminal 10, the control section reads a predetermined program, thereby realizing a schedule data storage module in cooperation with the storage section.
In addition, in the operator terminal 10, the control unit reads a predetermined program, and in cooperation with the processing unit, a setting module, a schedule data generation module, a schedule data output module, a change reception module, a detection module, a change module, Implements a countermeasure generation module, a countermeasure output module, a selection reception module, and an update module.

Hereinafter, each process executed by the schedule adjustment system 1 will be explained together with the processes executed by each of the modules described above.
In this specification, each module may execute its processing content as its own function, or may execute it via a predetermined application.

[Schedule data output processing executed by business terminal 10]
The schedule data output process executed by the business terminal 10 will be explained based on FIG. 3. This figure is a diagram showing a flowchart of schedule data output processing executed by the business terminal 10. This schedule data output process includes an acquisition process to acquire the above-mentioned service provision data (step S1), a data generation process to generate schedule data of a service provider (step S2), and a data output to output the generated schedule data. This is the details of the processing section (step S3).

The acquisition module acquires service provision data (step S20).
Service provision data includes at least provider data (e.g. date of provision, name of provider, address of destination), provider data (e.g. name of staff, qualifications held by staff, skills held by staff, team to which staff belong). It includes provision time data (for example, provision time, provision start time, provision end time), and provision content data (for example, provision content, required qualifications, required skills, and required number of people). In this embodiment, for example, the service provision data will be described as including at least the four types of data described above. Of course, the data is not limited to four types.
The acquisition module refers to a DB managed by another system or the like that is connected to the business terminal 10 for data communication, and acquires service provision data.
Note that the acquisition module may acquire the service provision data by receiving input from a service provider, a staff member, a system administrator, or the like. Further, the acquisition module may acquire the service provision data by a method other than the method described above, and the method of acquiring the service provision data is not particularly limited.

The setting module can also set priorities for the acquired service provision data (step S21).
The setting module receives input of priorities for each piece of the acquired service provision data from the service provider, staff, system administrator, etc. The setting module sets the input priority order to each data. The setting module may set priorities for all of the above-mentioned four types of data, or may set priorities for some of these four types of data. The setting module may set priorities for the four types of data mentioned above. For example, the setting module may set priorities for the name of the provider, the qualifications held by the staff member, the team to which the staff member belongs, the contents of the offer, and the required qualifications.
When setting priorities for all four types of data, the setting module, for example, sets the provider data first, the provider data second, the provision time data third, the provision content data fourth, and so on. Set priorities. The setting module sets priorities for all four types of data based on the input priorities.
Furthermore, when setting priorities for some of the four types of data, the setting module may, for example, set priorities for provider data, set priorities for provider data and provider data, etc. For example, priorities may be set for provision destination data, provider data, and provision time data. The setting module can set priorities for one type of data, set priorities for two types of data, or set priorities for three types of data based on the priorities of input received. It will be done.
Note that the setting module can also be configured to set priorities for each data of the service provision data in advance. In this case, the setting module may change the priority setting based on the input priority order, or may add a preset priority order to the input priority order and set the actual priority order. You may also set priorities. At this time, the priority order to be given priority may be one that has been input, or may be one that has been set in advance.

The schedule data generation module generates schedule data of the service provider based on the acquired service provision data (step S22).
The schedule data is data related to the service provision schedule, including, for example, the provision date, provision start time, provision end time, provider name, destination address, provision time, staff in charge, team in charge, and the like.
The schedule data generation module generates this schedule data based on the above-mentioned provider data, provider data, provision time data, and provision content data, and the priorities set for each (see FIG. 4). When priorities are set for all four types of data, the schedule data generation module generates schedule data based on the priorities. Additionally, if a priority is set for some of the four types of data, the schedule data generation module treats the data for which no priority is set as having the lowest priority. Schedule data is generated based on this priority order.
The schedule data generation module determines, based on each data and priority of the service provision data, overlapping provision times (for example, overlapping start and end times, overlapping service provision time periods), unsuitable personnel (for example, overlapping start and end times, overlapping service provision time zones), To avoid inconsistencies such as (assignment to personnel other than the qualified person, assignment to an unqualified person, assignment to an absentee, assignment to a person whose skills are unqualified), lack of travel time (lack of travel time between visited destinations), etc. Then, the staff's schedule is assembled and generated as schedule data.

Schedule data will be explained based on FIG. 4. This figure is a diagram schematically showing an example of schedule data.
In the figure, one schedule data 30 generated by the schedule data generation module is shown. In the schedule data 30, a schedule title 31 showing the start time, end time, and name of the provider, and schedule contents 32 showing the provider time, location of the destination, and staff in charge are shown.
The schedule data generation module generates a schedule title 31 and schedule contents 32 based on the service provision data, and generates schedule data 30. The schedule data generation module generates such schedule data 30 for each destination included in the service provision data, for each service provision start time, for each visiting staff member, and the like. The present embodiment will be described on the assumption that two types of schedule data in total are generated: schedule data 30 shown in FIG. 4 and schedule data for another provider.
Note that the data included in the schedule data 30 is not limited to, for example, that shown in FIG. 4, and in addition to these, other data may be included, and the schedule title 31 and schedule content The contents of 32 can also be changed as appropriate. Of course, it is not limited to two types of schedule data.

Returning to FIG. 3, the continuation of the schedule data output process will be explained.
The schedule data storage module stores the generated schedule data (step S23).
The schedule data storage module stores two types of generated schedule data.

The schedule data output module outputs the generated schedule data (step S24).
The schedule data output module places the generated schedule data overlappingly on a schedule, displays this schedule on its own display unit, and outputs the generated schedule data.
The schedule is one in which a calendar for a predetermined period such as one week or one month is associated with the work of the staff member.
The schedule data output module superimposes the generated schedule data on the location corresponding to the date and the employee's work on this schedule. At this time, the schedule data output module places only the schedule title portion of the generated schedule data overlapping the schedule table. This schedule title is associated with the generated schedule data. The schedule data output module displays a schedule in which schedule data is superimposed on its own display unit, and outputs the schedule data (see FIG. 5).
The schedule data output module accepts selections by tap operations, click operations, etc. for each output schedule data, displays the schedule title and schedule contents of the received schedule data on its own display section, and displays the schedule title and schedule contents of this schedule data. Output the schedule contents (see Figure 6).
As a result, the schedule data output module outputs the generated schedule data.

Based on FIG. 5, schedule data output by the schedule data output module will be explained. This figure is a diagram schematically showing an example of a state in which schedule data is output.
In the figure, a schedule 40 shows a list 41 of periods from Monday to Wednesday and a list 42 of employees belonging to the service provider.
The schedule data output module arranges the generated schedule data 43 and 44 on the corresponding date and schedule of the employee based on the date of provision of the schedule data and the name of the employee. At this time, the schedule data output module places the schedule title of each of the schedule data 43 and 44 on the schedule table 40.
The schedule data output module outputs the generated schedule data by displaying the schedule table 40 in which the schedule data 43 and 44 are arranged on its own display unit.
The schedule data output module accepts selections made by tap operations, click operations, etc. on the schedule data 43 and 44, displays the schedule titles and schedule contents of the accepted schedule data 43 and 44 on its own display section, and displays the schedule of this schedule data. Output the title and schedule contents.

Based on FIG. 6, the schedule title and schedule contents output by the schedule data output module will be explained. This figure is a diagram schematically showing an example of a state in which the schedule title and schedule contents are output.
In the figure, the schedule data output module accepts a selection by tap operation, click operation, etc. on schedule data 43, displays the schedule title 31 and schedule content 32 of the schedule data 43 for which the selection was accepted on its own display unit, and displays the schedule data 43 on its own display unit. The schedule title 31 and schedule contents 32 of the schedule data 43 are output. The schedule title 31 and the schedule contents 32 are arranged over the schedule 40 and near the schedule data 43 whose selection has been accepted. When the schedule data output module receives similar operations for other schedule data, the schedule data output module also displays a state in which the schedule title and schedule contents of the selected schedule data are placed over the schedule in the same way. and output the schedule title and schedule contents of other schedule data.
The schedule data output module outputs the schedule title 31 and schedule contents 32 by displaying the schedule title 31 and schedule contents 32 of the schedule data 43 whose selection has been accepted on its own display section.
Note that the method of displaying the schedule title 31 and schedule content 32 is not limited to the example described above, and other locations and methods may be used, such as displaying them on a separate screen or arranging them outside the schedule table.

The above is the schedule data output process.
Note that in the schedule data output process, a priority order is set for the service provision data, but a configuration in which this priority order is not set is also possible. In this case, the process of step S21 described above may be omitted, and the schedule data of the service provider may be generated based on the service provision data to which no priority is set.
The schedule adjustment system 1 executes the process described below using the schedule data output in this schedule data output process.

[Attention level change processing executed by the operator terminal 10]
Based on FIG. 7, the attention level changing process executed by the business terminal 10 will be described. This figure is a diagram showing a flowchart of the attention degree changing process executed by the business terminal 10. This attention level change process includes a change acceptance process (step S4) that accepts changes to the service provision data described above, a detection process (step S5) that detects inconsistencies that have occurred in the schedule data for which changes have been accepted, and a process that responds to the detected inconsistencies. The following are details of the change process (step S6) for changing the attention level of the schedule data for which change has been accepted.
This attention level changing process is a process that uses the schedule data output by the schedule data output process described above.

The change reception module accepts changes to the service provision data for the output schedule data (step S30).
The change acceptance module accepts input operations such as drag and drop on the output schedule data, and accepts changes to service provision data (see FIG. 8).
The details of the changes include, for example, changes in date and time, changes in personnel in charge, changes in teams to which they belong, changes in required qualifications, changes in required skills, changes in provision start time, changes in provision end time, changes in provision content, and required number of people. This is a change.

Based on FIG. 8, changing of service provision data will be explained. This figure is a diagram schematically showing an example of a state in which the change reception module has accepted changes to service provision data.
In the figure, a change reception module receives changes to service provision data for schedule data 43 in a schedule 40. In this embodiment, the change reception module will be described as one that accepts input for changing the assignment of staff members through input operations such as drag and drop.
In FIG. 8, the change acceptance module accepts input operations 45 such as drag and drop on schedule data 43, moves schedule data 43 within schedule 40, and assigns schedule data 43 to another staff member. The schedule data 43 after receiving this change is shown as schedule data 46.
In addition, when accepting changes to other service provision data, the changes may be accepted by directly inputting or selectively inputting each data in the schedule data, or by other methods. It may be.

Returning to FIG. 7, the continuation of the attention level changing process will be explained.
The detection module detects a contradiction that has occurred in the schedule data for which changes have been accepted (step S31).
Inconsistencies include, for example, overlapping provision times (for example, overlapping start and end times, overlapping service provision hours), unqualified personnel (assigned to someone other than the person in charge, assigned to an unqualified person, assigned to an absentee) (allocation, allocation to personnel with unqualified skills), and insufficient travel time (lack of travel time between destinations).
The detection module detects this inconsistency in the schedule data after the change by referring to the service provision data before the change in this schedule data and the service provision data in one or more other schedule data. Note that one or more contradictions that have occurred may be detected, or all contradictions that have occurred may be detected.
In the schedule data 46 described above, the detection module detects the provision destination data, provider data, provision time data, and provision content data in the schedule data 44, and the provision destination data and provision data in the schedule data 43 and other schedule data not shown. By referring to employee data, provision time data, provision content data, etc., it is determined whether overlapping provision times, ineligibility of personnel, insufficient travel time, etc. have occurred. For example, if the detection module determines in the schedule data 46 that the team to which the newly assigned staff member belongs is different from the team to which the newly assigned staff member was assigned in the original schedule data 43, in other words, the detection module If it is determined that the player does not belong to the original team, it is determined that there is a contradiction in the changed schedule, and this contradiction is detected. Here, the detection module not only detects one contradiction, but also detects all the contradictions that have occurred if it is determined that other contradictions have occurred.
Note that if the detection module does not detect any contradiction, the business terminal 10 ends this attention level change process.

The change module changes the degree of attention of the schedule data for which change has been accepted, depending on the detected contradiction (step S32).
Changes in the degree of attention include, for example, changing the frame color, changing the frame line, changing the background color, changing the font color, highlighting, and adding an icon.
The change module changes the degree of attention of the schedule data output by the process of step S24 described above, depending on the detected contradiction (see FIG. 9). When changing the degree of attention, the change module may change the degree of attention using one of the methods described above, or may change the degree of attention using a plurality of methods described above.
The change module may change the degree of attention to be different for each type, depending on the type of contradiction detected (for example, overlapping provision times, unqualified personnel, insufficient travel time). Further, the change module may change the degree of attention to be different depending on the number of contradictions detected. In this case, the degree of attention may be changed to be more noticeable in proportion to the number of contradictions. Further, the change module may change the degree of attention to a predetermined level regardless of the number of contradictions detected.
As a result, the schedule data output module outputs schedule data based on the changed attention level.

Based on FIG. 9, changing the attention level of schedule data will be explained. This figure is a diagram schematically showing an example of schedule data in which the degree of attention has been changed.
In the same figure, in the schedule 40, the degree of attention of schedule data 46 in which a contradiction has been detected is changed. The frame line of the schedule data 44 in which no contradiction has been detected is shown by a solid line, while the frame line of the schedule data 46 in which a conflict has been detected is shown by a broken line. In this way, the schedule data 46 in which a contradiction has been detected and the schedule data 44 in which a contradiction has not been detected are output as different degrees of attention.
Note that the degree of attention of the schedule data 46 may be changed not only by changing the frame line but also by other changing methods or a plurality of changing methods described above.

The above is the attention level changing process.
The schedule adjustment system 1 executes the process described later using the schedule data whose attention level has been changed by this attention level change process.

[Attention level update process executed by business terminal 10]
Based on FIG. 10, the attention level update process executed by the business terminal 10 will be described. This figure is a diagram showing a flowchart of the attention level update process executed by the business terminal 10. This attention level update process includes a countermeasure generation process (step S7) that generates one or more countermeasures according to the detected contradiction, and a countermeasure output process (step S7) that outputs the generated one or more countermeasures. step S8), a selection reception process (step S9) that accepts a selection of one or more output countermeasures, and an update process (step This is the details of S10).
This attention level update process is a process that uses schedule data whose attention level has been changed by the attention level change process described above.

The countermeasure generation module generates one or more countermeasures according to one or more detected contradictions (step S40).
Examples of ways to deal with the conflict include those that resolve the contradiction and those that tolerate the contradiction. Specifically, time adjustment (e.g., adjustment of travel time by reclassification), order adjustment (e.g., adjustment of visiting order), personnel adjustment (e.g., reclassification of providers of the same time, presentation of substitute/substitute leave, (giving skills to the person in charge, replacing with a person who has skills, replacing with a person who has a qualification), and allowing contradictions.
The countermeasure generation module generates one or more possible countermeasures according to the currently detected contradiction. When generating a countermeasure, the countermeasure generation module may generate a countermeasure that does not cause a new conflict to occur in schedule data in which no conflict has been detected. That is, the countermeasure generation module may generate a countermeasure that does not cause any conflict with other schedule data when the generated countermeasure is selected.
The countermeasure generation module detected inconsistencies in the countermeasures related to time adjustments such as rearranging schedule data, the countermeasures related to order adjustments such as changing the order of visits, and the countermeasures regarding personnel adjustments such as staff reshuffling. A countermeasure that allows modification of only schedule data and a countermeasure that permits modification of other schedule data are generated. That is, the countermeasure generation module generates a countermeasure that affects other schedule data for which no contradiction has been detected, and a countermeasure that does not affect other schedule data. In addition, the countermeasure generation module generates a countermeasure that ignores the conflict and does not change the schedule data regarding the countermeasure regarding the acceptance of contradiction.
Note that the countermeasure generation module may generate only a countermeasure for resolving the contradiction, only a countermeasure for allowing the contradiction, or both. .

The countermeasure output module outputs the generated one or more countermeasures (step S41).
The countermeasure output module accepts selections from service providers, employees, system administrators, etc. by tap operations, click operations, etc. for schedule data whose attention level has been changed, and outputs the schedule title and schedule content of the received schedule data. is displayed on its own display unit, and the schedule title and schedule contents of this schedule data are output. (See Figure 11). The schedule contents include an item indicating the content of the contradiction, an item regarding a countermeasure for resolving the contradiction, and an item regarding a countermeasure for allowing the contradiction.
The countermeasure output module accepts a selection by a tap operation, a click operation, etc. for an item regarding a countermeasure for resolving a conflict in the displayed schedule contents, displays the generated one or more countermeasures on its own display, The generated one or more countermeasures are output (see FIG. 12). This countermeasure includes the content of the detected contradiction, the content of the countermeasure to resolve this contradiction, and the generated countermeasure options.
As a result, the countermeasure output module outputs the generated one or more countermeasures.

Based on FIG. 11, the schedule title and schedule contents output by the countermeasure output module will be explained. This figure is a diagram schematically showing an example of a state in which the schedule title and schedule contents are output.
In the figure, the countermeasure output module accepts a selection by a tap operation, a click operation, etc. on the schedule data 46 whose attention level has been changed, and displays the schedule title 50 and schedule content 51 of the schedule data 46 for which the selection was accepted. The schedule title 50 and schedule content 51 of this schedule data 46 are output. The schedule title 50 and schedule contents 51 are arranged over the schedule 40 and near the schedule data 46 whose selection has been accepted. In addition, this schedule content 51 includes a contradiction content column 52 which is an item indicating the content of the contradiction, a resolution column 53 which is an item related to a countermeasure to resolve the contradiction, and an item related to a countermeasure to allow the contradiction. A tolerance column 54 is included. The contradiction content column 52 displays error text that clearly expresses the content of the detected contradiction, and has a different attention level than other contents (for example, a different font color, a different background color, the addition of an icon, etc.). ). Furthermore, this error text is colored in a preset color, and its arrangement order is set based on a preset priority order. For example, the error text is colored red for work time, qualification, person in charge, etc., and colored blue for travel time. At this time, the error text may be further colored in accordance with the generated countermeasure, such as coloring content that is resolved and content that is not resolved in different colors. In addition, for example, if the content of the error text is a mismatch between the assignment, work time, travel time, and desired time of a staff member outside the team in charge, or the desired time and the allocated time, the highest priority will be given to the staff outside the team in charge. The second priority is staff allocation, the next priority is work time, the second priority is travel time, and the last priority is the discrepancy between desired time and allocated time. . This priority order may be set in advance or may be set each time. Furthermore, the content of the error text is merely an example. The resolution column 53 accepts input from the service provider, staff, system administrator, etc. in order to resolve the detected contradiction, and by accepting the input, the state changes to the state shown in FIG. 12, which will be described later. It is. The tolerance field 54 accepts input from the service provider, staff, system administrator, etc. in order to tolerate the detected contradiction, and by accepting the input, the state transitions to the state shown in FIG. 14, which will be described later. It is. Furthermore, it may be possible to allow contradictions all at once.
The countermeasure output module accepts selections made by tap operations, click operations, etc. on the resolution column 53, and outputs the countermeasures generated for this schedule data 46 (see FIG. 12). Details regarding the case where the selection acceptance module accepts a selection by a tap operation, a click operation, etc. on the permission column 54 will be described later.
If a similar operation is accepted for other schedule data whose attention level has been changed, the output module superimposes the schedule title and schedule contents of the selected schedule data on the schedule 40. The schedule data is placed near the selected schedule data, and the schedule title and schedule contents of other schedule data whose attention levels have been changed are output.
Note that the method of displaying the schedule title 50 and the schedule contents 51 is not limited to the example described above, and other locations and methods may be used, such as displaying them on a separate screen or displaying them outside the schedule table. Furthermore, the placement location, size, and content of the schedule title 50 and schedule content 51 are not limited to the example described above.

The countermeasures output by the countermeasure output module will be explained based on FIG. 12. This figure is a diagram schematically showing an example of a state in which a countermeasure has been output.
In the figure, the countermeasure output module accepts a selection such as a tap operation or a click operation on the resolution column 53, and outputs a countermeasure list 60 that is a list of countermeasures for the schedule data 46 for which the selection has been accepted. This countermeasure list 60 is placed over the schedule 40, and is placed near the schedule data 46 whose selection has been accepted. In addition, this countermeasure list 60 includes a countermeasure content column 61 that is an item indicating the content of the countermeasure, a countermeasure selection column 62 that accepts the selection of a countermeasure that resolves the contradiction, and a countermeasure selection column 62 that accepts the selection of a countermeasure that allows the contradiction. An acceptance selection field 63 is included. The countermeasure selection field 62 may display one or more countermeasures. The countermeasure content column 61 clearly shows the content of the countermeasure to resolve the detected contradiction, and it shows the attention level that is different from other contents (for example, different font color, different background color, addition of an icon, etc.). ). The countermeasure selection field 62 represents one or more countermeasures generated to resolve the detected contradiction. The countermeasure selection column 62 includes options for assigning to personnel on the team in charge (for example, "assign to a person in the team in charge") and options to assign to personnel after the change (for example, "add Yamada to the team in charge"). It is shown. When an input for "assign to a person on the team in charge" is accepted in the countermeasure selection field 62, a drop-down list showing the people belonging to the team in charge is output near this text (for example, on the right side). A selection of personnel to be assigned to the schedule data 46 from among these personnel is accepted. Further, if an input for "Add Yamada to the team in charge" is received in the countermeasure selection column 62, this person is assigned to the schedule data 46. The allowable selection column 63 represents a countermeasure for allowing the detected contradiction. The allowable selection field 63 shows options (for example, "ignore") that allow the detected contradiction. If an input for "ignore" is accepted in the acceptance selection field 63, the detected contradiction is accepted. The countermeasure selection column 62 and the allowable selection column 63 accept input of the countermeasure desired by the service provider, staff, system administrator, etc., and by accepting the input, the countermeasure is selected. It is something.
Note that the method of displaying the countermeasure list 60 is not limited to the example described above, and other locations and methods may be used, such as displaying it on a separate screen or displaying it outside the schedule. Furthermore, the placement location, size, and content of the countermeasure list 60 are not limited to the example described above. Further, depending on the selected countermeasure, the provision data may be overwritten and changed. For example, if a method of placing an employee in the team in charge is selected, the members of the team in charge of the employee in the provision data are overwritten and changed.

Returning to FIG. 10, the continuation of the attention level update process will be explained.
The selection reception module receives selections for one or more of the output countermeasures (step S42).
The selection receiving module receives a selection of the countermeasures output by the countermeasure output module. The selection reception module accepts a selection by a tap operation, a click operation, etc. on any of the above-described allowable column 54 in FIG. 11, the countermeasure selection column 62 in FIG. 12 described above, or the allowable selection column 63 in FIG. Business operators, employees, system administrators, etc. will be able to select their desired response method.

The update module updates the degree of attention of the schedule data for which change has been accepted, according to the selected countermeasure (step S43).
The degree of attention is updated by, for example, changing the frame color, changing the frame line, changing the background color, changing the font color, highlighting, and adding an icon. When the update module updates the attention level, it is intended to change the attention level changed by the process of step S32 described above to another attention level.
The update module updates the attention level according to the selected countermeasure. When the update module receives a selection of a solution that resolves a part of the contradiction, when it receives a selection of a solution that resolves all of the contradiction, and when it accepts a selection of a solution that allows the contradiction, , update to different attention levels. In each of these cases, the schedule data output module outputs schedule data with different degrees of attention.
In addition, when the time overlap between multiple schedules changes the attention level of multiple schedules, when the conflict in the schedule time overlap is resolved, the attention level of the multiple schedules with the conflict resolved will be updated. It's okay.

Each of the above-mentioned cases in which the update module updates the attention level of schedule data will be described.
A case will be described in which a selection of a solution for resolving part of the contradiction is accepted. In this case, for example, there may be a case where a plurality of contradictions are detected and selection of only a solution for resolving some of the contradictions is accepted.
In this case, the update module updates the degree of attention to an appropriate degree of attention according to the relevant contradiction, rather than the degree of attention changed by the process of step S32 described above (for example, by making the frame color lighter, making the frame line thinner, changing the background color, etc.). (fading colors, making text fade, adding small highlights, adding different icons).

A case will be explained in which a selection of a solution that resolves all contradictions is accepted. In this case, for example, in FIG. 12 described above, the selection receiving module may receive a selection of one of the countermeasures shown in the countermeasure content column 61. For example, this is the case where an input for "Add Yamada to the team in charge" is accepted.
In this case, the update module updates the attention level of the schedule data for which change has been accepted so that it returns to the attention level before the change module changed it (see FIG. 13).
Note that the change module may update not only the schedule data that has received the change, but also the attention levels of all the schedule data that have been affected by the schedule data that has received this change.

Based on FIG. 13, updating of the attention level of schedule data will be explained. This figure is a diagram schematically showing an example of schedule data with updated attention levels.
In the figure, in the schedule table 40, the attention level of the schedule data 70 in which all contradictions have been resolved has been updated so as to return to the level of attention before the attention level was changed by the process of step S32 described above. As shown in FIG. 9 described above, the schedule data 46 had a dashed frame indicating the changed attention level, but a countermeasure was selected to resolve all conflicts detected in the schedule data 46. As a result, in the schedule data 70, the updated attention level is indicated by a solid frame. The degree of attention of this schedule data 70 has been updated to the same degree of attention as the degree of attention of the schedule data 43 at the time when the contradiction shown in FIG. 5 was not detected.
The schedule data output module accepts selections made by tap operations, click operations, etc. on the schedule data 70, displays the schedule title and schedule contents of the received schedule data 70 on its own display section, and displays the schedule title and schedule contents of this schedule data. Output. At this time, the schedule data output module outputs the schedule title and schedule contents that reflect the received changes in the service provision data to the schedule data 43, similar to those shown in FIG. 6 described above.

A case will be explained in which a selection of a coping method that allows contradiction is accepted. In this case, for example, when the selection reception module accepts the selection in the permissible column 54 in FIG. 11 described above, or when the selection reception module accepts the selection in the permissible selection column 63 in FIG. 12 described above. can be mentioned.
In this case, the update module updates the attention level changed by the process of step S32 described above to an appropriate attention level according to the relevant contradiction (for example, by making the frame color lighter, the frame line thinner, or the background color (refer to Figure 14). At this time, the update module updates the attention level to a level different from the level of attention updated when receiving the selection of a countermeasure to resolve part of the above-mentioned contradiction.

Based on FIG. 14, updating of the attention level of schedule data will be explained. This figure is a diagram schematically showing an example of schedule data with updated attention levels.
In the figure, in the schedule table 40, the attention level of the schedule data 80 that allows for contradictions has been updated to a different attention level from the attention level changed by the process of step S32 described above. As shown in FIG. 9 described above, the schedule data 46 has a dashed frame indicating the changed attention level, but as a result of selecting a countermeasure that allows the contradiction detected in the schedule data 46, In this schedule data 80, the frame line is shown as a dotted line as the updated degree of attention.
The schedule data output module accepts selections made by tap operations, click operations, etc. on the schedule data 80, displays the schedule title and schedule contents of the received schedule data 80 on its own display section, and displays the schedule title and schedule contents of this schedule data. (See Figure 15). The contents of this schedule include an item indicating the content of the allowed contradiction and an item regarding a countermeasure for resolving the contradiction. Items related to countermeasures for resolving contradictions are the same as those in the resolving column 53 in FIG. 11 described above.

Based on FIG. 15, the schedule title and schedule contents output by the countermeasure output module will be explained. This figure is a diagram schematically showing an example of a state in which the schedule title and schedule contents are output.
In the figure, the countermeasure output module accepts a selection by a tap operation, a click operation, etc. on the schedule data 80 whose attention level has been updated, and displays the schedule title 81 and schedule contents 82 of the schedule data 80 for which the selection was accepted. The schedule title 81 and schedule content 82 of this schedule data 80 are output. The schedule title 81 and schedule contents 82 are arranged in the same manner as the schedule title 50 and schedule contents 51 shown in FIG. 11 described above. The schedule title 81 is similar to the schedule title 50 in FIG. 11 described above. The schedule content 82 includes a contradiction content column 83, which is an item indicating the content of the allowed contradiction, and a resolution column 84, which is an item related to a countermeasure for resolving the allowed contradiction. The contradiction content column 83 simply represents the content of the allowed contradiction, and shows the level of attention that is different from the contradiction content column 52 in FIG. ). Here, the contradiction content column 83, unlike the above-mentioned contradiction content column 52, has an appropriate level of attention according to the relevant contradiction (for example, by making the frame color lighter, the frame line thinner, the background color lighter, etc.). (lighter font color, small highlighting, adding different icons). The resolution field 84 is similar to the resolution field 53 in FIG. 11 described above.
Note that the method of displaying the schedule title 81 and schedule content 82 is not limited to the example described above, and other locations and methods may be used, such as displaying them on a separate screen or displaying them outside the schedule table. Further, the placement location, size, and content of the schedule title 81 and schedule content 82 are not limited to the example described above.

The above is the attention level update process.

Although each of the above-mentioned processes is described as a separate process, the operator terminal 10 can also be configured to execute a part or all of the above-mentioned processes in combination. Further, the business terminal 10 can also be configured to execute each process at a timing other than the timing described above.

When the schedule adjustment system 1 is composed of a business terminal 10 and a computer connected to the business terminal 10 for data communication, the computer executes various processes, and the business terminal 10 transmits the execution results. Any output is fine.
For example, in the schedule data output process, the computer may execute the processes of steps S20 to S23 and output the generated schedule data to the business terminal 10. In the attention level change process, the computer acquires data regarding changes in service provision data received by the business terminal 10, executes the processes of steps S31 and S32, and outputs the changed attention level to the business terminal 10. Just let it happen. In the attention level update process, the computer may execute the process of step S40 and output the generated countermeasure to the business terminal 10. The computer may acquire data regarding the countermeasure selected by the business terminal 10, execute the process of step S32, and output the updated degree of attention to the business terminal 10.

The means and functions described above are realized by a computer (including a CPU, an information processing device, and various terminals) reading and executing a predetermined program. For example, the program may be provided from a computer via a network (SaaS: Software as a Service) or in a cloud service. Further, the program may be provided in a form recorded on a computer-readable recording medium. In this case, the computer reads the program from the recording medium, transfers it to an internal recording device or an external recording device, records it, and executes it. Alternatively, the program may be recorded in advance on a recording device (recording medium) and provided to the computer from the recording device via a communication line.

Although the embodiments of the present invention have been described above, the present invention is not limited to these embodiments described above. Furthermore, the effects described in the embodiments of the present invention are merely a list of the most preferable effects resulting from the present invention, and the effects of the present invention are limited to those described in the embodiments of the present invention. isn't it.

(1) A schedule adjustment system that adjusts the schedule of a service provider,
An acquisition unit (for example, acquisition unit 11, acquisition module) that acquires service provision data;
a data generation unit (for example, a data generation unit 12, a schedule data generation module) that generates schedule data of the service provider based on the acquired service provision data;
a data output unit (for example, data output unit 13, schedule data output module) that outputs the generated schedule data;
a change reception unit (for example, change reception unit 14, change reception module) that accepts changes to the service provision data with respect to the outputted schedule data;
a detection unit (for example, a detection unit 15, a detection module) that detects a contradiction that occurs in the schedule data that has received a change;
a changing unit (for example, changing unit 16, changing module) that changes the degree of attention of the schedule data for which change has been accepted, according to the detected contradiction;
a countermeasure generation unit (for example, a countermeasure generation unit 17, a countermeasure generation module) that generates one or more countermeasures according to the detected contradiction;
a countermeasure output unit (for example, a countermeasure output unit 18, a countermeasure output module) that outputs the one or more generated countermeasures;
a selection reception unit (for example, selection reception unit 19, selection reception module) that receives a selection of the output one or more countermeasures;
an updating unit (e.g., updating unit 20, update module) that updates the degree of attention of the schedule data for which changes have been accepted in accordance with the selected coping method;
A schedule adjustment system equipped with.

According to the invention (1), it becomes possible to perform efficient schedule management and operation.

(2) When the updating unit receives the selection of a countermeasure that allows the contradiction, the updating unit updates the attention level of the schedule data for which the change has been accepted to a different attention level from the attention level changed by the changing unit. ,
The schedule adjustment system described in (1).

According to the invention (2), it becomes possible to perform efficient schedule management and operation.

(3) When the updating unit receives a selection of a solution to resolve all of the contradictions, the updating unit updates the attention level of the schedule data for which the change has been accepted to return to the level of attention before the change was made by the changing unit. do,
The schedule adjustment system described in (1).

According to the invention (3), it becomes possible to perform efficient schedule management and operation.

(4) the detection unit refers to one or more of the schedule data and detects the contradiction;
The schedule adjustment system described in (1).

According to the invention (4), it becomes possible to perform efficient schedule management and operation.

(5) a setting unit (for example, a setting module) that sets priorities for the service provision data;
further comprising;
The data generation unit generates the schedule data based on the set priority order,
The schedule adjustment system described in (1).

According to the invention (5), it becomes possible to perform efficient schedule management and operation.

(6) The service provision data includes at least provision destination data, provider data, provision time data, and provision content data;
The schedule adjustment system described in (1).

According to the invention (6), it becomes possible to perform efficient schedule management and operation.

(7) The above-mentioned contradictions include overlapping provision times, ineptitude of personnel, and lack of travel time;
The schedule adjustment system described in (1).

According to the invention (7), it becomes possible to perform efficient schedule management and operation.

(8) The above-mentioned countermeasures include time adjustment, order adjustment, personnel adjustment, and tolerance of contradictions.
The schedule adjustment system described in (1).

According to the invention (8), it becomes possible to perform efficient schedule management and operation.

(9) The countermeasure output unit outputs the error text related to the detected contradiction by changing the color and priority of the error text based on a preset color and priority.
The schedule adjustment system described in (1).

According to the invention (9), it becomes possible to perform efficient schedule management and operation.

(10) A schedule adjustment method executed by a computer that adjusts the schedule of a service provider, the method comprising:
a step of acquiring service provision data (for example, step S20);
a step of generating schedule data of the service provider based on the acquired service provision data (for example, step S22);
outputting the generated schedule data (for example, step S24);
a step of accepting a change in the service provision data with respect to the outputted schedule data (for example, step S30);
a step (for example, step S31) of detecting a contradiction that has occurred in the schedule data for which changes have been accepted;
a step of changing the degree of attention of the schedule data for which change has been accepted according to the detected contradiction (for example, step S32);
a step of generating one or more countermeasures according to the detected contradiction (for example, step S40);
outputting the generated one or more countermeasures (for example, step S41);
a step of receiving a selection of the output one or more countermeasures (for example, step S42);
a step of updating the degree of attention of the schedule data for which change has been accepted in accordance with the response method for which the selection has been accepted (for example, step S43);
A schedule adjustment method comprising:

(11) A computer that coordinates the service provider's schedule,
a step of acquiring service provision data (for example, step S20);
a step of generating schedule data of the service provider based on the acquired service provision data (for example, step S22);
outputting the generated schedule data (for example, step S24);
a step of accepting changes to the service provision data with respect to the outputted schedule data (for example, step S30);
a step of detecting a contradiction that has occurred in the schedule data for which changes have been accepted (for example, step S31);
a step of changing the degree of attention of the schedule data for which change has been accepted in accordance with the detected contradiction (for example, step S32);
a step of generating one or more countermeasures according to the detected contradiction (for example, step S40);
outputting the generated one or more countermeasures (for example, step S41);
a step of receiving a selection of the outputted one or more countermeasures (for example, step S42);
updating the degree of attention of the schedule data for which change has been accepted in accordance with the response method for which the selection has been accepted (for example, step S43);
A computer readable program for executing.

1 Schedule adjustment system 10 Business terminal 11 Acquisition unit 12 Data generation unit 13 Data output unit 14 Change reception unit 15 Detection unit 16 Change unit 17 Countermeasure generation unit 18 Countermeasure output unit 19 Selection reception unit 20 Update unit 30, 43, 44, 46, 70, 80 Schedule data 31, 50, 81 Schedule title 32, 51, 82 Schedule content 40 Schedule 41 List of periods 42 List of staff 45 Input operation 52, 83 Contradiction column 53, 84 Resolution column 54 Tolerance column 60 List of countermeasures 61 Countermeasure content column 62 Countermeasure selection column 63 Permissible selection column

Claims (11)

A schedule adjustment system for adjusting the schedule of a service provider,
an acquisition unit that acquires data for service provision;
a data generation unit that generates schedule data of the service provider based on the acquired service provision data;
a data output unit that outputs the generated schedule data;
a change reception unit that accepts changes to the service provision data with respect to the outputted schedule data;
a detection unit that detects a contradiction that occurs in the schedule data for which changes have been accepted;
A schedule adjustment system comprising: a change unit that changes the degree of attention of the schedule data for which changes have been accepted, according to the detected contradiction. a countermeasure generation unit that generates one or more countermeasures according to the detected contradiction;
The schedule adjustment system according to claim 1, further comprising a countermeasure output unit that outputs the one or more generated countermeasures. The schedule adjustment system according to claim 2, further comprising a selection reception unit that receives a selection of the output one or more countermeasures. The schedule adjustment system according to claim 1, wherein the detection unit refers to one or more of the schedule data and detects the contradiction. The schedule adjustment system according to claim 2, further comprising a setting unit that sets a priority order for the one or more generated countermeasures. The schedule adjustment system according to claim 1, wherein the service provision data includes at least provision destination data, provider data, provision time data, and provision content data. 2. The schedule adjustment system according to claim 1, wherein the contradiction is overlapping provision times, unqualified personnel, and insufficient travel time. 3. The schedule adjustment system according to claim 2, wherein the countermeasures include time adjustment, order adjustment, personnel adjustment, and tolerance of inconsistency. The schedule adjustment system according to claim 2, wherein the countermeasure output unit outputs the error text related to the detected contradiction by changing the color and priority of the error text based on a preset color and priority. .
A schedule adjustment method executed by a computer for adjusting the schedule of a service provider, the method comprising:
a step of obtaining data for service provision;
generating schedule data of the service provider based on the acquired service provision data;
outputting the generated schedule data;
accepting changes to the service provision data with respect to the output schedule data;
detecting a contradiction that has occurred in the schedule data for which changes have been accepted;
A schedule adjustment method comprising the step of changing the degree of attention of the schedule data for which change has been accepted in accordance with the detected contradiction. On the computer that coordinates the service provider's schedule,
obtaining data for service provision;
generating schedule data of the service provider based on the acquired service provision data;
outputting the generated schedule data;
accepting changes to the service provision data with respect to the output schedule data;
detecting a contradiction that has occurred in the schedule data for which changes have been accepted;
A computer-readable program for causing a computer-readable program to execute the step of changing the degree of attention of the schedule data for which change has been accepted, in accordance with the detected contradiction.

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