JP2024010857A - Reception system and method therefor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To quickly and easily perform intermediation from a visitor to a receptionist without contact at the time of reception.

SOLUTION: When a URL for receptionist side reception is previously set on a receptionist (A) side, a web page for reception is created on the basis of the URL receptionist side reception, and the URL of receptionist side reception is made to a two-dimensional code and is arranged at a reception desk. When the two-dimensional code is read by a portable terminal when a visitor (B) calls at the receptionist desk, the web page for reception is displayed on the portable terminal, when a mail address of the visitor (B) is inputted, it is collated with schedule information I-ap registered in advance, when it matches the schedule information I-ap, an arrival message of the visitor (B) is intermediated to the receptionist (A), and when the receptionist (A) confirms the intermediation, intermediated messages Ms2, Ms3 of the intermediation to the receptionist (A) is displayed on the portable terminal of the visitor (B) through the web page for reception.

SELECTED DRAWING: Figure 3

COPYRIGHT: (C)2024,JPO&INPIT

Description

The present invention relates to a reception system and method for communicating with a person in charge at a reception desk when visiting a company or facility.

In recent years, reception desks at companies and facilities are becoming increasingly unmanned. At the unmanned counters of such organizations, when making a visit and requesting assistance from a person in charge, the person in charge is contacted through equipment such as an extension telephone or intercom installed at the counter. However, to prevent the spread of contagious pathogens, it is desirable to avoid making calls through buttons or telephone receivers on devices that are in close contact with a large number of people. For this reason, a reception system has been proposed that allows visitors to be transferred from a reception counter to a person in charge in a contactless manner without installing an unmanned reception device operated by the visitor at the reception location ( For example, see Patent Document 1). In the reception system described in Patent Document 1, a receptionist generates a reception screen for accepting visitor arrival input, in which each visitor is assigned a unique address, and sends the reception screen to the visitor via email. It looks like this.

Japanese Patent Application Publication No. 2008-40625

However, in Patent Document 1, the receptionist is required to generate a reception screen that receives the arrival input of a visitor to which a unique address is assigned to each visitor. It must be sent to the email address of For this reason, when a visitor arrives at the reception desk, he or she has to search for the email he received several days ago and notify him of his arrival from the reception screen for that email, which causes trouble for the visitor. be.

The present invention has been made to solve the above problems, and has a simple configuration that not only allows contactless reception at the time of reception, but also enables quick and easy communication from visitors when they arrive at the reception. The purpose of the present invention is to provide a reception system and a method for communicating with a receptionist.

The reception system according to claim 1 of the present invention is a reception system in which, when a visitor comes to the reception, the reception means on the receptionist side relays the information to the receptionist, and the receptionist side has a unique URL for reception on the receptionist side in advance. Once set, a reception web page is created based on this URL for reception on the receptionist side, and this URL for reception on the receptionist side is converted into a two-dimensional code and placed at the reception desk so that visitors can visit the reception desk. When this two-dimensional code is read with a mobile terminal, a reception web page is displayed on the mobile terminal, and the visitor informs the receptionist of his/her visit through this reception web page and makes arrangements. be.

The reception system according to claim 1 of the present invention is a reception system in which, when a visitor comes to the reception, the reception means on the receptionist side relays the information to the receptionist, and the receptionist side has a unique URL for reception on the receptionist side in advance. Once set, a reception web page is created based on this URL for reception on the receptionist side, and this URL for reception on the receptionist side is converted into a two-dimensional code and placed at the reception desk so that visitors can visit the reception desk. When this two-dimensional code is read with a mobile terminal, the reception web page is displayed on the mobile terminal, and the visitor informs the receptionist of his/her visit through this reception web page and makes an intermediary. When you arrive at the reception desk and simply read the two-dimensional code placed at the reception desk, a reception web page will be displayed on your mobile terminal, and by simply notifying your visit on this reception web page, you will be contacted by a receptionist. Therefore, when the visitor arrives at the reception desk, the visitor can quickly and easily communicate with the receptionist.

The reception system according to claim 2 of the present invention is a reception system in which, when a visitor comes to the reception, the reception means on the receptionist side relays the information to the receptionist, and the receptionist side has a single and unique reception desk. When the URL for reception is set, a two-dimensional encoding means converts this URL for reception on the reception side into a two-dimensional code, a placement means for placing the coded two-dimensional code at the reception, and a URL for reception on the reception side a reception web page creation means for creating a reception web page based on the above information; a text message transmission means for linking with the created reception web page and displaying a text message on the reception web page; When the placed two-dimensional code is read by a visitor's mobile terminal, a web page display means displays a created reception web page on the visitor's mobile terminal; When the visitor's specific information is input through the web page, the specific information is determined, and if it matches the pre-registered information, a message of the visitor's arrival is relayed to the receptionist through a text message sending means, and the receptionist The present invention is characterized by comprising an intermediary means for displaying an intermediary completion message on the visitor's mobile terminal to the effect that the intermediary has been communicated to the attendant through a reception Web page, when the intermediary is confirmed.

The reception system according to claim 2 of the present invention is a reception system in which when a visitor comes to the reception, the reception means on the receptionist side relays the information to the receptionist, and the receptionist has a single and unique reception desk. When the URL for reception is set, a two-dimensional encoding means converts this URL for reception on the reception side into a two-dimensional code, a placement means for placing the coded two-dimensional code at the reception, and a URL for reception on the reception side a reception web page creation means for creating a reception web page based on the above information; a text message transmission means for linking with the created reception web page and displaying a text message on the reception web page; When the placed two-dimensional code is read by a visitor's mobile terminal, a web page display means displays a created reception web page on the visitor's mobile terminal; When the visitor's specific information is input through the web page, the specific information is determined, and if it matches the pre-registered information, a message of the visitor's arrival is relayed to the receptionist through a text message sending means, and the receptionist When the transfer is confirmed, a message indicating that the transfer has been transferred to the receptionist is displayed on the visitor's mobile device via the reception web page. A reception web page is displayed on the mobile terminal simply by reading the placed two-dimensional code. When a visitor enters their own specific information on this reception web page, the intermediary means determines the specific information, and if it matches the pre-registered information, a text message is sent to the receptionist to inform the receptionist that the visitor has arrived. When the message is relayed to the receptionist and the receptionist confirms the reception, a relayed message indicating that the receptionist has been relayed to the receptionist is displayed on the visitor's mobile terminal through the reception Web page. Therefore, when visitors arrive at the reception, they can simply enter their specific information on the reception web page and receive a message indicating that they have been transferred to a receptionist, allowing visitors to quickly and easily Can communicate with reception staff.

The reception system of the present invention includes a schedule creation means in which a receptionist can write schedule information of visitors and receptionists, a schedule information registration means for registering the schedule information when the schedule information is written, and a reception system for reception. When a visitor's specific information is entered through a web page, it is compared with registered schedule information to determine whether it matches the schedule information. Allow the means to transfer to the attendant, and if it is determined that the information does not match the schedule information, request the transfer means to enter the visitor's organization and name on the visitor's mobile device via text message sending means. Once the message has been sent and the visitor's organization and name have been entered, a message will be sent to the receptionist to inform the receptionist of the arrival of the visitor who does not match the meeting schedule information, and a message will be sent to the receptionist on the visitor's mobile device. It is preferable to include schedule information checking means for transmitting a message to the effect that the arrangement has been made. With this configuration, when specific information of a visitor is input, it is compared with pre-registered schedule information to determine whether it matches the schedule information, which improves the accuracy of the determination. It increases. In addition, if the meeting schedule information does not match, a message will be sent to the receptionist to notify the arrival of the visitor who does not match the meeting schedule information, and a message will be sent to the visitor's mobile device informing that the receptionist has contacted them. Since the information is transmitted, even if a visitor comes without a plan, the person in charge of reception will respond to the request, so the visitor will not be confused. Further, in the reception system of the present invention, once the specific information of the visitor is registered at the time of the initial reception, the schedule information registration means records the specific information in the intermediary means, and the intermediary means transfers the information from the schedule information registration means to the visitor's specific information. When the registered information of the visitor's specific information is received, when the visitor subsequently visits, the text message sending means will be used to relay a message of the visitor's arrival to the receptionist without requesting the visitor's specific information input. It is preferable to do so. With such a configuration, when a visitor visits for the second time or later, there is no need to input specific information. Furthermore, it is preferable that the two-dimensional coding means is capable of displaying a design on the two-dimensional code. With this configuration, the company's logo, features, illustrations, and unique designs can be displayed on the two-dimensional code, giving visitors a good impression of the image and policies of the organization on the reception side. Can be done. Further, in the reception system of the present invention, it is preferable that the specific information is the visitor's email address. With this configuration, the visitor can input information that is difficult to forget, so that smooth communication can be achieved. Furthermore, in the reception system of the present invention, there is a single unique reception URL for the receptionist, and the reception web page displayed on the visitor's mobile terminal is a common web page for the visitor and the receptionist. It is preferable that there be. With such a configuration, by using a single URL for reception on the receptionist side, even if a large number of different visitors visit, only a single Web page for reception is created, which simplifies the process. Moreover, since communication between the visitor and the receptionist can be carried out through a common web page, communication can be carried out with immediate response. Further, in the reception system of the present invention, it is preferable that the coded two-dimensional code is printed and posted at the reception desk, or displayed on a display device installed at the reception desk. With this configuration, visitors can display the reception web page on their mobile terminals by simply scanning the two-dimensional code printed or displayed on the display device when they find it at the reception desk. You can carry out intermediary procedures.

The reception method according to claim 9 of the present invention is a reception method in which, when a visitor comes to the reception, the reception means of the receptionist passes the information to the receptionist, and the receptionist uses a unique URL for reception on the receptionist side in advance. Once set, the first step is to create a reception web page based on this receptionist URL, and the second step is to convert this receptionist URL into a two-dimensional code and place it at the reception desk. When the visitor comes to the reception and reads this two-dimensional code with a mobile terminal, the third step is to display the reception web page on the mobile terminal, and the visitor can visit the receptionist through this reception web page. and a fourth step of notifying the client of the matter and making an intermediary.

The reception method according to claim 9 of the present invention is a reception method in which, when a visitor comes to the reception, the reception means of the receptionist passes the information to the receptionist, and the receptionist uses a unique URL for reception on the receptionist side in advance. Once set, the first step is to create a reception web page based on this receptionist URL, and the second step is to convert this receptionist URL into a two-dimensional code and place it at the reception desk. When the visitor comes to the reception and reads this two-dimensional code with a mobile terminal, the third step is to display the reception web page on the mobile terminal, and the visitor can visit the receptionist through this reception web page. By having a fourth step of notifying the visitor and making arrangements, the visitor arrives at the reception desk and simply reads the two-dimensional code placed at the reception desk, and the reception web page is displayed on the mobile terminal. Simply by notifying the visitor of your visit on this reception web page, a receptionist will assist you. Therefore, when the visitor arrives at the reception desk, the visitor can quickly and easily communicate with the receptionist.

The reception method according to claim 10 of the present invention is a reception method in which, when a visitor comes to the reception, the reception means of the receptionist passes the information to the receptionist, and the receptionist has a unique URL for reception on the receptionist side. Once set, a two-dimensional encoding means for converting this URL for reception on the reception side into a two-dimensional code, a placement means for arranging the coded two-dimensional code at the reception desk, A reception web page creation means that creates a reception web page, a text message transmission means that is linked to the created reception web page and displays a text message on the reception web page, and a text message transmission means that is arranged at the reception desk. When the two-dimensional code is read by the visitor, a web page display means displays the created reception web page on the visitor's mobile terminal, and the visitor receives the reception web page displayed on the visitor's mobile terminal. When the specific information is input, the specific information is determined, and if it matches the pre-registered information, a message of the visitor's arrival is relayed to the receptionist via text message sending means, and when the receptionist confirms the arrangement, the visitor is notified. and an intermediary means for displaying a message indicating that the transfer has been made to the receptionist on the person's mobile terminal through a reception web page, and a two-dimensional coding means that allows the receptionist to generate a unique URL for reception on the receptionist's side. Once set, a first step of converting this reception URL for the receptionist into a two-dimensional code, a second step of placing the coded two-dimensional code at the reception by the placement means, and a web page for the reception. A third step in which the creation means creates a reception web page based on the reception URL on the reception person's side; and the text message transmission means cooperates with the created reception web page to create a text message on the reception web page. A fourth step of displaying a message; and a fifth step of displaying the created reception web page on the visitor's mobile terminal when the visitor reads the two-dimensional code placed at the reception desk by the web page display means. When the visitor's specific information is input through the reception web page displayed on the visitor's mobile device, the specific information is determined and if it matches the pre-registered information, a text message is sent. A message of the visitor's arrival is relayed to the receptionist through the transmission means, and when the receptionist confirms the arrival, a message indicating that the visitor has been transferred to the receptionist is displayed on the visitor's mobile terminal through the reception web page. This method is characterized by having six steps.

The reception method according to claim 10 of the present invention is a reception method in which, when a visitor comes to the reception, the reception means of the receptionist relays the information to the receptionist, and the receptionist has a unique URL for reception on the receptionist side. Once set, a two-dimensional encoding means for converting this URL for reception on the reception side into a two-dimensional code, a placement means for arranging the coded two-dimensional code at the reception desk, A reception web page creation means that creates a reception web page, a text message transmission means that is linked to the created reception web page and displays a text message on the reception web page, and a text message transmission means that is arranged at the reception desk. When the two-dimensional code is read by the visitor, a web page display means displays the created reception web page on the visitor's mobile terminal, and the visitor receives the reception web page displayed on the visitor's mobile terminal. When the specific information is input, the specific information is determined, and if it matches the pre-registered information, a message of the visitor's arrival is relayed to the receptionist via text message sending means, and when the receptionist confirms the arrangement, the visitor is notified. and an intermediary means for displaying a message indicating that the transfer has been made to the receptionist on the person's mobile terminal through a reception web page, and a two-dimensional coding means that allows the receptionist to generate a unique URL for reception on the receptionist's side. Once set, a first step of converting this reception URL for the receptionist into a two-dimensional code, a second step of placing the coded two-dimensional code at the reception by the placement means, and a web page for the reception. A third step in which the creation means creates a reception web page based on the reception URL on the reception person's side; and the text message transmission means cooperates with the created reception web page to create a text message on the reception web page. A fourth step of displaying a message; and a fifth step of displaying the created reception web page on the visitor's mobile terminal when the visitor reads the two-dimensional code placed at the reception desk by the web page display means. When the visitor's specific information is input through the reception web page displayed on the visitor's mobile device, the specific information is determined and if it matches the pre-registered information, a text message is sent. A message of the visitor's arrival is relayed to the receptionist through the transmission means, and when the receptionist confirms the arrival, a message indicating that the visitor has been transferred to the receptionist is displayed on the visitor's mobile terminal through the reception web page. 6 steps, the visitor arrives at the reception desk and simply reads the two-dimensional code placed at the reception desk, and the reception web page is displayed on the mobile terminal. When a visitor enters their own specific information on this reception web page, the intermediary means determines the specific information, and if it matches the pre-registered information, a text message is sent to the receptionist to inform the receptionist that the visitor has arrived. When the message is relayed to the receptionist and the receptionist confirms the reception, a relayed message indicating that the receptionist has been relayed to the receptionist is displayed on the visitor's mobile terminal through the reception Web page. Therefore, when visitors arrive at the reception, they can simply enter their specific information on the reception web page and receive a message indicating that they have been transferred to a receptionist, allowing visitors to quickly and easily Can communicate with reception staff.

The reception method of the present invention includes: a schedule creation means in which a receptionist can write schedule information of a visitor and a receptionist; a schedule information registration means for registering the schedule information when the schedule information is written; When a visitor's specific information is entered through a web page, it is compared with registered schedule information to determine whether it matches the schedule information. Allow the means to transfer to the attendant, and if it is determined that the information does not match the schedule information, request the transfer means to enter the visitor's organization and name on the visitor's mobile device via text message sending means. Once the message has been sent and the visitor's organization and name have been entered, a message will be sent to the receptionist to inform the receptionist of the arrival of the visitor who does not match the meeting schedule information, and a message will be sent to the receptionist on the visitor's mobile device. and a schedule information collation means for transmitting a message to the effect that the arrangement has been made, and in the sixth step, when the schedule information collation means determines that the schedule information matches the schedule information, the intermediary means instructs the intermediary means to transmit the message to the attendant. If it is determined that the information does not match the schedule information, the intermediary means sends a message to the visitor's mobile device via text message sending means requesting the visitor's affiliation and name, and confirms the visitor's affiliation. When the destination and name are input, a message is sent to the receptionist indicating the arrival of a visitor who does not match the meeting schedule information, and a message is sent to the visitor's mobile terminal to the effect that the visitor has been transferred to the receptionist. is preferred. With this configuration, when specific information of a visitor is input, in the sixth step, it is checked against pre-registered schedule information to determine whether it matches the schedule information. Therefore, the accuracy of discrimination increases. In addition, if the meeting schedule information does not match, a message will be sent to the receptionist to notify the arrival of the visitor who does not match the meeting schedule information, and a message will be sent to the visitor's mobile device informing that the receptionist has contacted them. Since the information is transmitted, even if a visitor comes without a plan, the person in charge of reception will respond to the request, so the visitor will not be confused. Further, in the reception method of the present invention, in the sixth step, the schedule information registration means records the specific information in the intermediary means, once the specific information of the visitor is registered at the time of the first reception, and the intermediary means: When the registered information of the visitor's specific information is received from the schedule information registration means, when the visitor visits from now on, the visitor's arrival is notified to the receptionist without requesting input of the visitor's specific information to the text message sending means. It is preferable to relay the messages of With such a configuration, when a visitor visits for the second time or later, there is no need to input specific information.

The reception system according to claim 1 of the present invention is a reception system in which, when a visitor comes to the reception, the reception means on the receptionist side relays the information to the receptionist, and the receptionist side has a unique URL for reception on the receptionist side in advance. Once set, a reception web page is created based on this URL for reception on the receptionist side, and this URL for reception on the receptionist side is converted into a two-dimensional code and placed at the reception desk so that visitors can visit the reception desk. When this two-dimensional code is read with a mobile terminal, the reception web page is displayed on the mobile terminal, and the visitor informs the receptionist of his/her visit through this reception web page and makes arrangements for the reception. When the visitor arrives at the reception desk, the visitor can quickly and easily communicate with the receptionist.

Further, the reception system according to claim 2 of the present invention is a reception system in which when a visitor comes to the reception, the reception means on the reception person side relays the information to the reception person, and the reception system has a single and unique reception system on the reception person side. When the reception side reception URL is set, a two-dimensional coding means converts the reception side reception URL into a two-dimensional code, a placement means places the coded two-dimensional code at the reception desk, and a reception side reception side a reception web page creation means for creating a reception web page based on a reception URL; a text message transmission means for displaying a text message on the reception web page while being linked to the created reception web page; When the two-dimensional code placed at the reception desk is read by a visitor's mobile terminal, a web page display means displays the created reception web page on the visitor's mobile terminal; When the visitor's specific information is input through the reception web page, the specific information is determined, and if it matches the pre-registered information, a message informing the visitor of the visitor's arrival is relayed to the receptionist via text message sending means, and the receptionist receives the visitor's arrival message. When the visitor confirms the transfer, a message indicating that the transfer has been made to the receptionist will be displayed on the visitor's mobile device via the reception web page. By simply inputting his/her own specific information on the reception Web page, the visitor can receive a message indicating that the visitor has been transferred to the receptionist, and the visitor can quickly and easily transfer the information to the receptionist.

Furthermore, in the reception method according to claim 9 of the present invention, when a visitor comes to the reception, the reception means on the reception person's side is used to intercede with the reception person, and the reception method is such that when a visitor comes to the reception, the reception means on the reception person's side is used to intercede with the reception person. Once the URL for reception is set, the first step is to create a reception web page based on this URL for reception on the reception side, and the second step is to convert this URL for reception on reception side into a two-dimensional code and place it at the reception. A third step is to display a reception web page on the mobile terminal when the visitor comes to the reception and reads this two-dimensional code with a mobile terminal. and a fourth step of notifying the visitor of his/her visit and making the arrangements, so that when the visitor arrives at the reception desk, the visitor can quickly and easily make the arrangements with the receptionist.

Further, the reception method according to claim 10 of the present invention is a reception method in which when a visitor comes to the reception, the reception means on the reception person side is used to relay the information to the reception person, and the reception method is a reception method in which the reception means on the reception person side When the URL is set, a two-dimensional coding means converts the URL for reception on the reception side into a two-dimensional code, a placement means places the encoded two-dimensional code at the reception desk, and a means for converting the URL for reception on the reception side on the reception side a reception web page creation means for creating a reception web page based on the reception information; a text message transmission means that is linked to the created reception web page and displays a text message on the reception web page; and a text message transmission means disposed at the reception desk. When the visitor reads the two-dimensional code, a web page display means displays the created reception web page on the visitor's mobile terminal, and the visitor visits the website through the reception web page displayed on the visitor's mobile terminal. When the visitor's specific information is input, the specific information is determined, and if it matches the pre-registered information, a message of the visitor's arrival is relayed to the receptionist via text message sending means, and when the receptionist confirms the reception, , an intermediary means for displaying a relayed message on the visitor's mobile terminal indicating that the communication has been made to the receptionist through the reception web page, and a two-dimensional coding means that allows the receptionist to send a unique message to the receptionist on the receptionist's side. Once the URL is set, the first step is to convert this URL for reception on the reception side into a two-dimensional code, the second step is to place the encoded two-dimensional code at the reception desk using the placement means, and The third step is to create a reception web page by the web page creation means based on the reception URL for the receptionist, and the text message transmission means cooperates with the created reception web page to create a reception web page on the reception web page. a fourth step of displaying a text message; and when the two-dimensional code placed at the reception desk is read by the visitor by the web page display means, the created reception web page is displayed on the visitor's mobile terminal. In the fifth step, when the visitor's specific information is input through the reception web page displayed on the visitor's mobile terminal by the intermediary means, the specific information is determined and if it matches the pre-registered information, A message of the visitor's arrival is relayed to the receptionist through a text message transmission means, and when the receptionist confirms the arrival, a message indicating that the visitor has been transferred to the receptionist is displayed on the visitor's mobile device through the reception web page. Therefore, when the visitor arrives at the reception desk, he or she can simply enter his or her specific information on the reception web page and receive a message indicating that the visitor has been transferred to the receptionist. This allows for quick and easy communication from the visitor to the receptionist.

FIG. 1 is a system configuration diagram showing the overall configuration of a reception system according to an embodiment of the present invention. FIG. 2 is a flowchart showing the operation of the reception system of FIG. 1 in order. FIG. 3 is a flowchart from when a visitor reads a two-dimensional code at the reception desk to when a visitor receives an intermediary message in the reception system of FIG. 1. FIG. 4 is an explanatory diagram showing an example of a text message that a visitor receives on the reception web page in the reception system of FIG. 1. FIGS. 5A to 5F are explanatory diagrams showing examples of text messages that the visitor receives on the reception web page. FIGS. 6A and 6B are explanatory diagrams showing a means for adjusting meeting schedule information between a receptionist and a visitor, and a diagram showing a means for adjusting meeting schedule information between a receptionist and a visitor, and a diagram in which a receptionist exchanges schedule information with a visitor via the schedule information registration unit. FIG. 2 is an explanatory diagram of sending an email. FIG. 7 is an explanatory diagram showing an example of a text message received through the reception Web page when a visitor registered in the schedule information arrives at the reception. FIG. 8 is an explanatory diagram showing an example of a text message received through the reception web page when a visitor who is not registered in the schedule information arrives at the reception. FIG. 9 is an explanatory diagram conceptually explaining the operation of the reception system from reception of a visitor to confirmation of a receptionist. FIG. 10 is an explanatory diagram showing an example of a generated two-dimensional code.

Hereinafter, the present invention will be explained with reference to an embodiment shown in the drawings. As shown in FIGS. 1 and 2, a reception system 2 according to an embodiment of the present invention is a reception system in which, when a visitor comes to a reception, reception means on the reception person's side communicates with the reception person. When a unique URL for reception on the reception side is set on the person's side, a reception web page is created based on this URL for reception on the reception side, and this URL for reception on the reception side is converted into a two-dimensional code and used for reception. When a visitor comes to the reception and reads this two-dimensional code with a mobile terminal, a reception web page is displayed on the mobile terminal, and the visitor informs the receptionist of his/her visit through this reception web page. It was designed so that the intercession could be made through In other words, not only can reception be performed without contact at the time of reception, but also the communication from the visitor to the receptionist can be carried out quickly and easily.

As shown in FIG. 1, the reception system 2 according to the present embodiment includes a central processing unit (CPU, information processing unit) 4, an input/output unit 5, a transmission unit 6, a registration unit 7, and a storage unit (database) 8. A server (cloud computer) 3 having a server (cloud computer) 3 will be explained as an example. The server 3 stores software (programs) that perform operations to be described later.

The reception system 2 according to the present embodiment includes a two-dimensional coding section (two-dimensional coding means) 11, a placement section (placement means) 12, and a reception web page creation section (reception web page creation means) 13. , a text message transmitting section (text message transmitting means) 14, a web page display section (browser, web page display means) 15, and an intermediary section (intermediary means) 16. The reception system 2 also includes a schedule creation section (schedule creation means) 17, a schedule information registration section (schedule information registration means) 18, and a schedule information verification section (schedule information verification means) 19. .

When a system administrator or a receptionist [A] (receptionist side) sets a unique URL for reception on the receptionist side, the two-dimensional encoding unit (two-dimensional encoding means) 11 The URL for side reception is converted into a two-dimensional code. The arrangement unit 12 displays the converted two-dimensional code on a display device 20 installed at the reception desk. Furthermore, the placement unit 12 is also capable of printing the converted two-dimensional code on paper through the printer 21. A sheet of paper with a two-dimensional code printed on it will be posted at the reception desk.

The reception web page creation unit 13 is configured to create a reception web page based on the reception person side reception URL when the reception person side sets the reception person side reception URL. This reception web page is provided with a field (not shown) for first-time visitor [B] to enter the visitor's [B] email address (visitor [B]'s specific information). When visitor [B] enters his or her e-mail address, the information in that e-mail address is checked against the schedule information. The text message transmitter 14 is linked to the created reception web page, and displays a reception message Ms1 on the reception web page to the visitor [B] (see Fig. 4, see Figure 5(A)). The text message transmitting unit 14 is also configured to transmit and display predetermined text messages Ms1 to Ms11 on the reception web page. The web page display unit 15 is configured so that when the visitor [B] reads a two-dimensional code placed at the reception desk with a mobile terminal, the created reception web page is displayed on the mobile terminal using a browser.

As shown in FIG. 9, the text message transmitter 14 is a Teams (registered trademark) bot application that is installed by each receptionist from the cloud. When a user performs a user registration operation to start using the bot, the bot application becomes usable in Teams (registered trademark) and a unique ID is assigned. The bot sends a notification to the assigned ID (for example, unique ID-A is Mr. A).

When the e-mail address (specific information) of the visitor [B] is input through the reception web page displayed on the mobile terminal of the visitor [B], the intermediary unit 16 determines the e-mail address and sends the e-mail address registered in advance. If the schedule information matches the schedule information I-ap (see (B) in FIG. 6), the message is sent to the receptionist [A] (or each receptionist [A1], [A2] to [An] on the receptionist side) through the text message transmission unit 14. ) to relay the message of the arrival of visitor [B]. Then, when the receptionist [A] confirms the arrangement, messages Ms2 and Ms3 indicating that the receptionist [A] has been contacted are displayed on the mobile terminal of the visitor [B] through the reception web page. (See FIG. 4, FIG. 5(B), and FIG. 7).

As shown in FIG. 6(A), the schedule creation unit 17 adjusts the meeting schedule in advance by the receptionist [A] and the visitor [B] by phone or e-mail, and the schedule information I-ap is stored in the schedule information I-ap. When the receptionist [A] inputs and writes this schedule information I-ap into the schedule creation unit 17, the schedule information I-ap is sent to the email address of the visitor [B] by email M1. At the same time, it is output to the schedule information registration section 18. The schedule information I-ap includes the "title", "scheduled start time", "scheduled end time", "visitor name", "visitor email address", and "receptionist ID (each receptionist ID)" of the meeting. Contains each information. The schedule creation unit 17 uses, for example, the "schedule" function of Outlook (registered trademark). Note that the schedule creation section of another application may be used as long as the application has such a scheduling function.

When the schedule information registration unit 18 receives the schedule information I-ap from the schedule creation unit 17, the schedule information registration unit 18 stores it in the storage unit (database) 8 through the registration unit 7. When the e-mail address of visitor [B] is input through the reception web page, the schedule information collation unit 19 compares it with the schedule information I-ap registered in the storage unit 8 and selects the visitor from the schedule information I-ap. It is determined whether the e-mail address matches the email address of the person [B], and if it is determined that it matches the schedule information I-ap, the intermediary unit 16 is allowed to make an intermediary to the person [A]. There is. In other words, when the email address of the visitor [B] matches the schedule information I-ap, the schedule information collation unit 19 sends a message to the receptionist [A] (or each receptionist [A1] on the receptionist side) through the intermediary unit 16. The receptionist [A] relays the message of the arrival of the visitor [B] to [A2] to [An]), displays the calling message Ms2 on the mobile terminal of the visitor [B], and then the receptionist [A] When the arrival of [B] is confirmed, a relayed message Ms3 is displayed. In addition, the schedule information matching unit 19 determines that the email address of the visitor [B] does not match only the email address of the visitor [B] registered as the schedule information I-ap, and that the schedule information I-ap itself exists. If it is determined that the visitor [B] is doing so, the intermediary unit 16, via the text message transmitting unit 14, transmits a message to the mobile terminal of the visitor [B] requesting input of an accurate e-mail address. In addition, in the message Ms2 while calling, for the person being called, select whether the person on the reception side is all the receptionists, the person in charge among all the receptionists, or the person whose schedule information has been registered. It is now possible to do so.

Furthermore, the schedule information collation unit 19 receives the email address of the visitor [B] through the reception web page, and checks that the schedule information I-ap registered in the storage unit 8 matches the email address of the visitor [B]. If it is determined that the receptionist [A] is present, the intermediary unit 16 also displays messages Ms4 and Ms5 through the text message transmission unit 14 to the visitor [B], displaying the telephone number of the receptionist [A] and requesting a telephone call. (See Fig. 4 and Fig. 5(C)). It is also possible to display an arrival message Ms6 addressed to the department to which the receptionist [A] belongs (see FIG. 4, FIG. 5(D), and FIG. 7). These are displayed so that when visitor [B] arrives at the reception desk outside of the time scheduled in the schedule information I-ap, he can take appropriate action. Note that by displaying message Ms4, it is possible to reduce the time available for searching.

Furthermore, the schedule information collation unit 19 determines that the email address of the visitor [B] is input through the reception web page and does not match the schedule information I-ap, that is, the registered schedule information I-ap does not exist. If so, the intermediary unit 16 transmits a message Ms7 through the text message transmitting unit 14 to the mobile terminal of the visitor [B] requesting input of the organization and name of the visitor [B], and sends the message Ms7 to the visitor [B]. When the organization and name of [B] are entered, a message indicating the arrival of a visitor who does not match the meeting schedule information is sent to the receptionist RC, and a message is sent to the visitor [B]'s mobile terminal to the receptionist RC. A message Ms8 indicating this is sent (see FIG. 4, FIG. 5(E), and FIG. 8).

Further, the schedule information registration unit 18 is configured to record the email address of the visitor [B] in the intermediary unit 16 once the email address of the visitor [B] is registered at the time of initial reception. Then, upon receiving the registered information of the visitor [B]'s e-mail address from the schedule information registration section 18, the intermediary section 16 sends a message to the text message transmission section 14 when the visitor [B] visits for the second time or later. , message Ms9 is sent and displayed to confirm the schedule information to the visitor [B] without requesting the visitor's [B] e-mail address (Figures 4 and 5 (F)). reference). When the visitor [B] inputs the confirmation, the intermediary unit 16 relays a message of the arrival of the visitor [B] to the receptionist [A], and sends the message to the visitor [B]'s mobile terminal. Messages Ms2 and Ms3 indicating that the transfer has been made are displayed on the reception web page (see FIGS. 4 and 5(B)).

In addition, when the visitor [B] inputs no schedule information in response to a request for confirming schedule information, the intermediary unit 16 sends a message requesting input of the visitor's [B] affiliation and name through the reception web page. Ms7 is sent, and when the organization and name of visitor [B] are entered, a message indicating the arrival of a visitor who does not match the meeting schedule information is sent to the receptionist RC, and visitor [B]'s The mobile terminal is configured to send a message Ms8 to the effect that the receptionist RC has been contacted (see FIGS. 4 and 5(E)).

Further, the text message transmitting unit 14 is configured to transmit a message like a text chat to each of the receptionists [A1], [A2] to [An] on the receptionist [A] side. By doing this, even if the receptionists [A1], [A2] to [An] are in different locations, they can promptly respond to the arrival of the visitor [B].

In addition, in the above embodiment, the specific information of the visitor [B] is an e-mail address, but it is not limited to this, and the visitor, e-mail address, and mobile phone number are linked, and the mobile phone number is used as the specific information. may also be used. Further, it is preferable that the unique URL for reception on the reception side is a single unified URL on the reception side. Furthermore, it goes without saying that the reception web page is a single, common web page for the visitor [B] and the receptionist [A].

Next, a reception method according to the present invention will be explained based on the operation of the reception system 2 according to the above embodiment. As described above, the reception system 2 according to the present embodiment includes the two-dimensional encoding unit 11, the arrangement unit 12, the reception web page creation unit 13, the text message transmission unit 14, and the web page display unit (browser ) 15, an intermediary section 16, a schedule creation section 17, a schedule information registration section 18, and a schedule information collation section 19. First, after introducing the reception system 2, the system administrator or the receptionist [A] (receptionist side) sets a single and unique reception URL for the receptionist side in advance, and uses the two-dimensional The code is arranged (see step S1 in FIG. 2 and step S11 in FIG. 3). When this URL for reception on the reception side is set, the URL for reception on the reception side is converted into a two-dimensional code by the two-dimensional encoding unit 11 (see step S1 in FIG. 2). Then, the arranging unit 12 displays the converted two-dimensional code on the display device 20 installed at the reception desk (see step S2 in FIG. 2). Furthermore, when the system administrator or the receptionist [A] sets the receptionist URL, the reception web page creation unit 13 creates a reception web page based on this receptionist URL. (See step S3 in FIG. 2). In other words, once this reception system 2 is introduced, once the receptionist URL is set, every visitor will be able to read a two-dimensional code based on the unique receptionist URL. Become. Therefore, there is no need to generate a two-dimensional code for each visitor; all visitors need to do is enter their email address at the reception desk and it will be registered, and from the second time onwards, they will be able to confirm their meeting on the web page You can complete the reception just by doing so. In other words, when the reception system 2 is introduced, if a two-dimensional code is posted at the reception desk or displayed on the reception display device or signage (digitized signboard or poster), reception processing and communication will be possible. ing.

As shown in (A) of Figure 6, the receptionist [A] and the visitor [B] have prepared meeting and meeting schedule information I-ap (location: receptionist's company, title: XYZ matter, schedule). Start time: ○○ hours ○○ minutes, Scheduled end time: △△ hours △△ minutes, Visitor [B] Email address: bii-kenichi@△△.co.jp, Receptionist ID: ID-A) At the same time, once the decision has been made, as shown in FIG. do. Then, this schedule information I-ap is sent by email M1 to the email address of visitor [B] and is output to the schedule information registration section 18. When the schedule information registration unit 18 receives the schedule information I-ap from the schedule creation unit 17, the schedule information registration unit 18 stores it in the storage unit 8 through the registration unit 7.

Then, when the visitor [B] arrives at the reception and reads the two-dimensional code with the mobile terminal (see step S12 in FIG. 3), the web page display unit 15 displays the created reception web page Ms1 on the browser. Display on the mobile terminal (see step S5 in FIG. 2 and step S13 in FIG. 3). When visitor [B] visits for the first time, a field is provided on the reception web page for visitor [B] to enter his or her e-mail address. (see step S14 in FIG. 3), the schedule information collation unit 19 collates the registered schedule information I-ap (see step S15 in FIG. Or relay the message of the arrival of visitor [B] to each receptionist [A1], [A2] to [An]) on the reception side, and first send the calling message Ms2 to the mobile terminal of visitor [B]. When the receptionist [A] confirms the arrival of the visitor [B], a relayed message Ms3 is displayed (see step S6 in FIG. 2 and step S16 in FIG. 3). If it does not match the schedule information I-ap, a message Ms7 is sent to the mobile terminal of the visitor [B] requesting the visitor [B]'s affiliation and name, and the visitor [B]'s affiliation and name are sent to the mobile terminal of the visitor [B]. When entered, a message is sent to the receptionist RC informing the arrival of a visitor who does not match the meeting schedule information, and a message Ms8 is sent to the mobile terminal of visitor [B] informing that the receptionist RC has been contacted. (See step S17 in FIG. 3).

In addition, if visitor [B] incorrectly enters the e-mail address registered in the schedule information I-ap, we will send a message asking him to re-enter the e-mail address (see Ms10 in Figure 4) and confirm that the e-mail address matches. For example, the calling message Ms2 is displayed (see step S16 in FIG. 3). Furthermore, when the visitor [B] comes after the reception hours have ended, a message Ms11 is displayed informing the receptionist that the reception has ended and requesting the receptionist to contact them directly (see Ms11 in FIG. 4).

Furthermore, if visitor [B] visits for the second time or later, since the e-mail address has already been registered, a message will be sent to visitor [B] to confirm the schedule information without requiring visitor [B] to enter his or her e-mail address. Ms9 is displayed and the message is passed on to the receptionist [A] (see FIGS. 4 and 5(F)).

As described above, in the reception method using the reception system according to the present embodiment, when visitor [B] visits, the reception web page is displayed on the mobile terminal by reading the two-dimensional code, and the message is sent to the reception web page. Since the display is displayed on the top of the screen for communication, it is not only possible to conduct contactless reception at the time of reception with a simple configuration, but also to quickly and easily receive reception from visitors when they arrive at the reception. You can make intermediaries to other people. In addition, based on the registered schedule information I-ap, the visitor [B] can be identified by email address at the first time, and from the second time onwards, the communication can be made by simply checking the schedule without entering the email address. This allows the reception process to be stress-free for visitors as well. Note that it is preferable that the two-dimensional coding unit 11 be able to display a design on the two-dimensional code (see FIG. 10). In other words, in addition to simply generating a two-dimensional code, it is also possible to generate a two-dimensional code with a corporate logo, a design showing characteristics, or a colored design overlaid. With this configuration, the company logo or unique design can be displayed on the two-dimensional code, giving visitors a good impression of the customer's organization's image and policies. . Furthermore, two-dimensional codes containing such designs can be projected onto mobile terminals, computer screens, and signage. Additionally, the URL for reception on the receptionist side may be set by the system administrator of the organization on the receptionist's side, by the receptionist [A], or by anyone as long as it is on the receptionist's side. You can.

2 Reception system 11 Two-dimensional coding unit 12 Arrangement unit 13 Reception web page creation unit 14 Text message transmission unit 15 Web page display unit 16 Intermediary unit 17 Schedule creation unit 18 Schedule information registration unit 19 Schedule information collation unit Ms1 to Ms11

Claims (12)

When a visitor comes to a reception, the reception system transmits information to the receptionist using reception means on the receptionist's side,
When a unique URL for reception on the reception side is set in advance on the reception side, a reception web page is created based on this URL for reception on the reception side, and this URL for reception on the reception side is converted into a two-dimensional code. placed at the reception desk,
When a visitor comes to the reception and reads this two-dimensional code with a mobile terminal, a reception web page is displayed on the mobile terminal, and the visitor informs the receptionist of his/her visit through this reception web page and makes arrangements. A reception system characterized by: When a visitor comes to a reception, the reception system transmits information to the receptionist using reception means on the receptionist's side,
a two-dimensional encoding means for converting this URL for reception on the reception side into a two-dimensional code when a unique and unique URL for reception on the reception side is set on the reception side;
placement means for placing the coded two-dimensional code at the reception desk;
A reception web page creation means for creating a reception web page based on a reception URL for a receptionist;
a text message transmitting means that is linked to the created reception web page and displays a text message on the reception web page;
Web page display means for displaying the created reception web page on the visitor's mobile terminal when the two-dimensional code placed at the reception desk is read by the visitor's mobile terminal;
When the visitor's specific information is input through the reception web page displayed on the visitor's mobile device, the specific information is determined, and if it matches the pre-registered information, the visitor is notified of the visitor through text message sending means. The present invention is characterized by an intermediary means for relaying a message of the visitor's arrival, and when the receptionist confirms the reception, a message indicating that the communication has been transferred to the receptionist is displayed on the visitor's mobile terminal via a reception web page. Reception system. a schedule creation means in which a receptionist can write schedule information between a visitor and a receptionist;
a schedule information registration means for registering the schedule information when the schedule information is written;
When the visitor's specific information is input through the reception web page, it is compared with the registered schedule information to determine whether it matches the schedule information, and if it is determined that it matches the schedule information. , allowing the intermediary means to intercede with the receptionist, and
If it is determined that the schedule information does not match, the intermediary means sends a message to the visitor's mobile device via text message sending means asking for the visitor's affiliation and name, and When a name is entered, a message is sent to the receptionist to notify the arrival of a visitor who does not match the meeting schedule information, and a message is sent to the visitor's mobile device informing that the receptionist has been contacted. 3. The reception system according to claim 2, further comprising means. Once the visitor's specific information is registered at the time of initial reception, the schedule information registration means records the specific information in the intermediary means,
When the intermediary means receives the registered information of the visitor's specific information from the schedule information registration means, when the visitor visits from now on, the intermediary means sends the text message to the receptionist without requesting the visitor to input the specific information. The reception system according to claim 3, characterized in that the reception system relays a message indicating the arrival of a visitor. 5. The reception system according to claim 2, wherein the two-dimensional coding means is capable of displaying a design on the two-dimensional code. 6. The reception system according to claim 2, wherein the specific information is a visitor's e-mail address. 2 to 6, characterized in that the unique URL for reception on the reception person side is single, and the reception web page displayed on the visitor's mobile terminal is a common web page for the visitor and the reception person. The reception system described in any one of the above. The reception system according to any one of claims 2 to 7, wherein the encoded two-dimensional code is printed and posted at the reception desk or displayed on a display device installed at the reception desk. . A reception method in which when a visitor comes to a reception desk, the receptionist uses the reception means of the receptionist to relay the information to the receptionist,
When a unique URL for reception on the reception side is set in advance on the reception side, a first step of creating a reception web page based on this URL for reception on the reception side;
A second step of converting this URL for reception on the receptionist side into a two-dimensional code and placing it at the reception desk;
When a visitor comes to the reception and reads this two-dimensional code with a mobile terminal, a third step of displaying a reception web page on the mobile terminal;
A reception method characterized by comprising a fourth step in which the visitor notifies a receptionist of his/her visit through this reception web page and makes arrangements for the reception. A reception method in which when a visitor comes to a reception desk, the receptionist uses the reception means of the receptionist to relay the information to the receptionist,
When a unique URL for reception on the reception side is set on the reception side, a two-dimensional encoding means for converting this URL for reception on the reception side into a two-dimensional code;
placement means for placing the coded two-dimensional code at the reception desk;
A reception web page creation means for creating a reception web page based on a reception URL for a receptionist;
a text message transmitting means that is linked to the created reception web page and displays a text message on the reception web page;
Web page display means for displaying the created reception web page on the visitor's mobile terminal when the two-dimensional code placed at the reception desk is read by the visitor;
When the visitor's specific information is input through the reception web page displayed on the visitor's mobile device, the specific information is determined, and if it matches the pre-registered information, the visitor is notified of the visitor through text message sending means. a message indicating the arrival of the visitor, and when the receptionist confirms the reception, a message indicating that the receptionist has been transferred to the receptionist is displayed on the mobile terminal of the visitor through a reception web page;
When a unique URL for reception on the reception side is set by the two-dimensional encoding means, a first step of converting this URL for reception on the reception side into a two-dimensional code;
a second step of arranging the encoded two-dimensional code at the reception desk by the arranging means;
a third step of creating a reception web page based on the receptionist URL by the reception web page creation means;
a fourth step of displaying a text message on the reception web page in cooperation with the created reception web page by the text message sending means;
a fifth step of displaying the created reception web page on the visitor's mobile terminal when the two-dimensional code placed at the reception desk is read by the visitor by the web page display means;
When the visitor's specific information is input by the intermediary means through the reception web page displayed on the visitor's mobile terminal, the specific information is determined, and if it matches the information registered in advance, the information is sent through the text message sending means. A sixth step is to relay the message of the arrival of the visitor to the receptionist, and when the receptionist confirms the reception, a message indicating that the receptionist has been transferred to the visitor is displayed on the visitor's mobile terminal through the reception web page. A reception method characterized by having the following. a schedule creation means in which a receptionist can write schedule information between a visitor and a receptionist;
a schedule information registration means for registering the schedule information when the schedule information is written;
When the visitor's specific information is input through the reception web page, it is compared with the registered schedule information to determine whether it matches the schedule information, and if it is determined that it matches the schedule information. , allowing the intermediary means to intercede with the receptionist, and
If it is determined that the schedule information does not match, the intermediary means sends a message to the visitor's mobile device via text message sending means asking for the visitor's affiliation and name, and When a name is entered, a message is sent to the receptionist to notify the arrival of a visitor who does not match the meeting schedule information, and a message is sent to the visitor's mobile device informing that the receptionist has been contacted. and means;
In the sixth step, if the schedule information collation means determines that the schedule information matches the schedule information, the intermediary means is allowed to communicate with the receptionist; if it is determined that the schedule information does not match the schedule information, the intermediary means A message is sent to the visitor's mobile device via text message sending means, requesting the visitor's organization and name, and once the visitor's organization and name are entered, the receptionist is notified of the meeting. 11. The reception method according to claim 10, further comprising: transmitting a message indicating the arrival of the visitor who does not match the schedule information, and causing the visitor's mobile terminal to transmit a message indicating that the visitor has been transferred to a receptionist. In the sixth step, the schedule information registration means records the specific information in the intermediary means once the visitor's specific information is registered at the time of initial reception;
When the intermediary means receives the registered information of the visitor's specific information from the schedule information registration means, when the visitor visits from now on, the intermediary means sends the text message to the receptionist without requesting the visitor to input the specific information. 12. The reception method according to claim 11, further comprising relaying a message indicating the arrival of the visitor.