JP2023178987A - Sales data management system and information processing apparatus - Google Patents

Abstract

To provide a sales data management system configured to verify whether an item brought into a store for return, or the like, is an item which has been sold in the store, and an information processing apparatus.SOLUTION: A sales data management system includes: a data processing apparatus equipped with an input section to which item identification information identifying an item of commodity is input; and a server device equipped with a management section which manages item identification information of commodities sold by a sales business operator. The sales data management system includes: a determination unit which determines whether the item identification information input to the input section is included in the item identification information managed by the management section; and an output unit which outputs a result determined by the determination unit.SELECTED DRAWING: Figure 8

Description

Embodiments of the present invention relate to a sales data management system and an information processing device.

Traditionally, stores and companies that sell products (hereinafter also collectively referred to as ``stores, etc.'') accept returns and repairs (hereinafter also collectively referred to as ``returns, etc.'') of products sold at such stores, etc. It may be accepted. When making a return, etc., the customer generally presents the receipt from when the product was purchased, and the store clerk confirms the receipt before accepting the return. The store clerk looks at the product name printed on the receipt and confirms that the product brought in by the customer is a product sold at his or her own store.

In the above operation, confirmation that the product is sold at one's own store, etc. is limited to confirmation on a product-by-product basis, and not on a product-by-item basis. Here, a product refers to a range specified by a JAN (Japanese Article Number) code or the like, and an individual item refers to an individual item belonging to the product. In other words, there are many individual items for one product. In the above operation, a store clerk cannot confirm that the individual item brought in by a customer was sold at a store, etc. by looking at the receipt.

For this reason, for example, even if a customer brings an individual item sold elsewhere to a store, etc., the customer has no choice but to return the item if the item is printed on a receipt issued by the store, etc. In other words, conventional operations have not been able to prevent fraudulent returns, etc. A system for managing products on an individual item basis has also been proposed (for example, Patent Document 1), but this system is not used to deal with returns and the like.

The problem to be solved by the present invention is a sales data management system and information system that can confirm whether an individual item brought into a store etc. for return etc. was sold at the store etc. The purpose of the present invention is to provide a processing device.

The sales data management system of the embodiment includes a data processing device that includes an input unit into which individual item identification information for identifying individual items of products is input, and manages individual item identification information of products sold by a sales business. a server device equipped with a management section, the sales data management system comprising: a server device having a management section; the system determines whether individual product identification information input to the input section is included in the individual product identification information managed by the management section; and an output unit that outputs a determination result by the determination unit.

FIG. 1 is a diagram schematically showing an electronic receipt system including a sales data management system according to a first embodiment. FIG. 2 is a block diagram showing the main hardware configuration of the POS terminal according to the first embodiment. FIG. 3 is a block diagram showing the main functional configuration of the control unit of the POS terminal according to the first embodiment. FIG. 4 is a block diagram showing the main hardware configuration of the electronic receipt server of the first embodiment. FIG. 5 is a diagram showing the data structure of the member master stored in the storage unit of the electronic receipt server of the first embodiment. FIG. 6 is a diagram showing the data structure of a receipt information management file stored in the storage unit of the electronic receipt server according to the first embodiment. FIG. 7 is a block diagram showing the main functional configuration of the control unit of the electronic receipt server of the first embodiment. FIG. 8 is a sequence chart showing the flow of operation of the electronic receipt system of the first embodiment. FIG. 9 is a flowchart showing the flow of determination processing by the control unit of the electronic receipt server of the first embodiment. FIG. 10 is a diagram showing a receipt display screen on a customer terminal according to the second embodiment. FIG. 11 is a block diagram showing the main functional configuration of the control unit of the POS terminal according to the second embodiment. FIG. 12 is a flowchart showing the flow of determination processing by the control unit of the POS terminal according to the second embodiment.

Hereinafter, a sales data management system and an information processing apparatus according to an embodiment will be described with reference to the drawings. Note that the present invention is not limited to the embodiments described below. For example, in the embodiment described below, an example will be described in which the server device is an electronic receipt server that manages receipt information of a plurality of companies, but the invention is not limited to this. The server device may be a store server that manages purchase information of a store that sells products, a company server that manages purchase information of a company that operates multiple stores, or the like.

Further, in the embodiment described below, an example will be described in which the sales data management system 1 determines whether an individual item brought into a store is sold at the store, but the present invention is not limited to this. The sales data management system 1 may, for example, determine whether an individual item brought into a store has been sold at another store of the company that operates the store.

(First embodiment)
FIG. 1 is a diagram schematically showing an electronic receipt system 10. As shown in FIG. The electronic receipt system 10 of this embodiment is constructed across businesses that provide electronic receipt services, stores that sell products, and customers who use electronic receipt services.

The electronic receipt system 10 is composed of a sales data management system 1 and a customer terminal 4. The customer terminal 4 is a smartphone or the like owned by a customer who uses the electronic receipt service. The sales data management system 1 includes a POS (Point Of Sales) terminal 2 provided in each store and an electronic receipt server 3 managed by a business operator that operates an electronic receipt service. Each store equipped with the POS terminal 2 can be a store of a plurality of industries, such as a store that sells apparel products, a store that sells electrical appliances, and a store that sells daily necessities. Although FIG. 1 shows only one POS terminal 2 provided at each store, each store may include a plurality of POS terminals 2.

The electronic receipt server 3 is communicably connected to the POS terminal 2 and the customer terminal 4 via a network such as the Internet. The electronic receipt server 3 may be connected to the POS terminal 2 of each store via a store server managed by the store where the POS terminal 2 is installed, a headquarters server of a company operating the store, or the like.

At the time of payment processing, the member ID of the electronic receipt service and the product code for identifying the product purchased by the customer are input to the POS terminal 2. The POS terminal 2 registers the product based on the input product code and executes payment processing for one transaction. Furthermore, an individual item code for identifying an individual item of merchandise purchased by a customer is input to the POS terminal 2 . When the payment process for one transaction is completed, the POS terminal 2 transmits receipt information including the member ID, store ID, transaction amount, product information of the purchased product, individual product code, etc. to the electronic receipt server 3. Here, the member ID is an example of purchaser identification information, the individual item code is an example of individual item identification information, and the POS terminal 2 is an example of a data processing device.

The electronic receipt server 3 receives receipt information from each POS terminal 2 and manages it. The electronic receipt server 3 transmits receipt information to the customer terminal 4 at a predetermined timing or in response to a request from the customer terminal 4. The customer can view the receipt information received from the electronic receipt server 3 using the customer terminal 4. Thereby, the number of paper receipts issued by the POS terminal 2 can be reduced.

Further, the electronic receipt server 3 executes determination processing in response to a purchase confirmation request from the POS terminal 2. The purchase confirmation request is information including a store ID and an individual item code, and requests confirmation that the individual item specified by the individual item code was sold at the store specified by the store ID. The determination process executed by the electronic receipt server 3 is to determine whether or not the individual item identified by the individual item code was sold at the store identified by the store ID in response to a purchase confirmation request. be. Then, the electronic receipt server 3 transmits the determination result to the POS terminal 2. Here, the electronic receipt server 3 is an example of a server device, and also an example of an information processing device.

Note that the electronic receipt server 3 determines whether the individual item specified by the individual item code was sold at another store of the company that operates the store specified by the store ID. good. In this case, the purchase confirmation request shall include the company ID. Furthermore, the data processing device that transmits the purchase confirmation request and receives the determination result for the purchase confirmation request may be provided separately from the POS terminal 2.

Next, the POS terminal 2 will be explained in detail. FIG. 2 is a block diagram showing the main hardware configuration of the POS terminal 2. As shown in FIG. The POS terminal 2 includes a control section 20, a storage section 21, a display section 22, an operation section 23, a scanner 24, an RFID reader 25, a card reader 26, a change machine 27, and a communication section 28. We are prepared. The control unit 20, storage unit 21, display unit 22, operation unit 23, scanner 24, RFID reader 25, card reader 26, change machine 27, and communication unit 28 are connected to each other via a bus 29 or the like.

The control unit 20 has a computer configuration including a CPU 201 (Central Processing Unit), a ROM (Read Only Memory) 202, and a RAM (Random Access Memory) 203. CPU 201 , ROM 202 , and RAM 203 are connected to each other via bus 29 .

The CPU 201 controls the overall operation of the POS terminal 2. The ROM 202 stores various programs such as programs used to drive the CPU 201 and various data. The RAM 203 is used as a work area for the CPU 201 and expands various programs and data stored in the ROM 202 and the storage unit 21. The control unit 20 executes various control processes for the POS terminal 2 by causing the CPU 201 to operate according to a control program stored in the ROM 202 or the storage unit 21 and developed in the RAM 203.

Further, the RAM 203 includes a product information section 2031. The product information section 2031 stores product information (product code, product name, price, etc.) of a product purchased by a customer (purchaser) in association with an individual product code. The product information stored in the product information section 2031 is read out from the storage section 21 based on, for example, a product code read by the scanner 24 from a code symbol attached to the product. Further, the individual product code stored in the product information section 2031 is read from an RF tag built into the product by the RFID reader 25, for example. Storing (registering) product information in the product information section 2031 is also referred to as product registration.

The storage unit 21 is composed of a storage medium such as an HDD (Hard Disk Drive) or a flash memory, and maintains the stored contents even if the power is cut off. The storage unit 21 stores a control program 211, a product master 212, and store information 213.

The control program 211 has a function of registering a product based on the product code read by the scanner 24, a function of performing payment processing for one transaction based on information stored in the product information section 2031, and a function of processing the payment of one transaction based on the information stored in the product information section 2031, and the electronic receipt server 3 and various information. This includes programs for implementing functions such as transmitting and receiving functions, functions for processing returns, etc.

The product master 212 is a master file that stores product information about products sold by the store. The product master 212 stores product names, prices, etc. in association with product codes. Since the products handled at the store change daily, the product master 212 is updated as appropriate.

The store information 213 includes information such as a store ID that specifies the store where the POS terminal 2 is installed and a company ID that specifies the company that operates the store. The store information 213 is information used when transmitting a purchase confirmation request to the electronic receipt server 3, and can be arbitrarily set by the store or the like. For example, when accepting returns etc. only for individual items sold at your own store, the POS terminal 2 sends an electronic receipt request to determine that the individual item brought in by the customer was purchased at your own store (purchase confirmation request). Send to server 3. In this case, the purchase confirmation request needs to include information specifying the store, so the store information 213 is the store ID.

Additionally, when accepting returns for individual items sold at other stores of the same company, the POS terminal 2 requests determination that the individual items brought in by the customer were purchased at a store of the same company as the customer's own store. (purchase confirmation request) is sent to the electronic receipt server 3. In this case, the purchase confirmation request needs to include information that identifies the company, so the store information 213 is the company ID. Note that, for example, when the store server manages only information on individual items sold at the store, the store information 213 may not be stored.

The display unit 22 is a display device, and is composed of a liquid crystal display or the like. The display section 22 displays various information under the control of the control section 20. For example, the display unit 22 displays product information of registered products, the total amount of one transaction (transaction amount), and the like.

The operation unit 23 is an input device, and includes a touch panel provided on the surface of the display unit 22, a keyboard provided separately from the display unit 22, and the like. The operation unit 23 inputs various information input through operations by a store clerk or the like to the control unit 20. For example, the operation unit 23 inputs a return processing start instruction to the control unit 20 to instruct the start of return processing.

The scanner 24 reads a product code from a code symbol such as a barcode (hereinafter also referred to as a "product barcode") attached to a product. Specifically, the scanner 24 recognizes the product barcode optically or by imaging it. The scanner 24 then decodes the recognized product barcode and reads the product code indicated by the product barcode. Note that the product barcode recognized by the scanner 24 may be decoded by the control unit 20. The scanner 24 also reads the electronic receipt service member ID from the barcode displayed on the customer terminal 4. The scanner 24 may be fixedly provided on the POS terminal 2, or may be a handy type that can be picked up and operated by a store clerk.

The RFID reader 25 reads the individual product code from the RF tag built into the product. It is desirable that the RFID reader 25 be installed in a position where the reader can read the area where the store clerk places the product after scanning the product barcode. This is because the store clerk can automatically read the individual product code after scanning the product barcode. Note that if a product code or the like is written in an RF tag built into the product, the RFID reader 25 also reads the product code from the RF tag. In this case, there is no need to read the product code with the scanner 24.

Card reader 26 reads information from various cards. For example, the card reader 26 reads consumer information necessary for credit card payment from the consumer's credit card. The card reader 26 may be a magnetic card reader that reads information from a magnetic card, or an IC card reader that reads information from a card with a built-in IC chip.

The change machine 27 accepts banknotes and coins paid by the customer when the customer pays the purchase price in cash, and dispenses change as necessary.

The communication unit 28 is an interface for communicating with external devices such as the electronic receipt server 3. By being connected to an external device via the communication unit 28, the control unit 20 can transmit and receive information (data) to and from the external device.

Next, the functional configuration of the control unit 20 of the POS terminal 2 will be explained. FIG. 3 is a block diagram showing the main functional configuration of the control section 20 of the POS terminal 2. As shown in FIG. The control unit 20 functions as a transmitting/receiving unit 2001, an input unit 2002, a registration unit 2003, a payment processing unit 2004, and a display control unit 2005 when the CPU 201 operates according to a control program stored in the ROM 202 or the storage unit 21. . Note that each of these functions may be configured using hardware such as a dedicated circuit.

The transmitting/receiving unit 2001 transmits and receives various information to and from the electronic receipt server 3. For example, the transmitting/receiving unit 2001 transmits receipt information including a member ID, store ID, and individual item code to the electronic receipt server 3. The transmitting/receiving unit 2001 also transmits a purchase confirmation request including the member ID, store ID, and individual item code to the electronic receipt server 3. Further, the transmitting/receiving unit 2001 receives the determination result from the electronic receipt server 3 as a response to the purchase confirmation request.

Various information is input to the input unit 2002 from the operation unit 23, the scanner 24, and the RFID reader 25. For example, the input unit 2002 receives a return processing start instruction that declares the start of return processing from the operation unit 23 . Further, an individual product code is input to the input unit 2002 from the RFID reader 25 . Further, a product code and a member ID are input to the input unit 2002 from the scanner 24 . Note that if a product code or the like is written in the RF tag built into the product, the product code is input to the input section 2002 from the RFID reader 25 .

The registration unit 2003 executes product registration. Specifically, the registration unit 2003 reads product information corresponding to the product code input to the input unit 2002 from the product master 212 and registers (stores) it in the product information unit 2031. Further, the registration unit 2003 registers the individual product code input into the input unit 2002 in the product information unit 2031 in association with the product code.

The payment processing unit 2004 executes payment processing related to one transaction. Payment processing is processing for a customer to complete payment of a purchase price. For example, the payment processing unit 2004 calculates the transaction amount of one transaction, generates receipt information, and processes related to cash payments and cashless payments. The payment processing unit 2004 also executes return processing. Return processing is a process performed when a customer returns a product, and includes calculation of the return amount, registration of information related to the return, and the like.

The display control unit 2005 causes the display unit 22 to display various information. For example, the display control unit 2005 causes the display unit 22 to display product information of registered products, transaction amount of one transaction, and the like.

Next, the electronic receipt server 3 will be explained in detail. The electronic receipt server 3 also functions as a web server, and provides electronic receipts to customers who are members of the electronic receipt service. Specifically, the electronic receipt server 3 manages receipt information for transactions settled at the POS terminal 2 for each transaction. Then, the electronic receipt server 3 publishes the receipt information on a web page, and appropriately transmits the receipt information to the customer terminal 4 in response to a request from the customer terminal 4. Here, the data format of the receipt information transmitted by the electronic receipt server 3 does not matter.

FIG. 4 is a block diagram showing the main hardware configuration of the electronic receipt server 3. As shown in FIG. The electronic receipt server 3 includes a control section 30, a storage section 31, a display section 32, an operation section 33, and a communication section 34. The control section 30, the storage section 31, the display section 32, the operation section 33, and the communication section 34 are connected to each other via a bus 35 or the like.

The control unit 30 has a computer configuration including a CPU 301, a ROM 302, and a RAM 303. CPU 301 , ROM 302 , and RAM 303 are connected to each other via bus 35 .

The CPU 301 controls the overall operation of the electronic receipt server 3. The ROM 302 stores various programs such as programs used to drive the CPU 301 and various data. The RAM 303 is used as a work area for the CPU 301 and expands various programs and data stored in the ROM 302 and the storage unit 31. The control unit 30 executes various control processes for the electronic receipt server 3 by causing the CPU 301 to operate according to a control program stored in the ROM 302 or the storage unit 31 and developed in the RAM 303.

The storage unit 31 is composed of a storage medium such as an HDD or a flash memory, and maintains the stored contents even if the power is cut off. The storage unit 31 stores a control program 311, a member master 312, and a receipt information management file 313.

The control program 311 executes a program for receiving various information from the POS terminal 2, a program for managing received receipt information for each transaction, and a determination process in response to a purchase confirmation request received from the POS terminal 2. , a program for realizing a Web server function, etc.

The member master 312 is a master file that stores information about members of the electronic receipt service. FIG. 5 is a diagram showing the data structure of the member master 312. The member master 312 stores name, gender, age, and notification destination in association with member ID. The notification destination is, for example, the e-mail address of the customer terminal 4 owned by the member.

The receipt information management file 313 is a file that manages receipt information for transactions settled at the POS terminal 2 for each member and for each transaction. The receipt information management file 313 is registered and updated based on receipt information received from the POS terminal 2. FIG. 6 is a diagram showing the data structure of the receipt information management file 313. The receipt information management file 313 stores receipt numbers, company IDs, store IDs, transaction amounts, individual product codes, and product information in association with member IDs.

The member ID is information that identifies a member of the electronic receipt service, and is an example of purchaser identification information as described above. Note that the purchaser identification information may be any information that can identify the purchaser, and is not limited to a member ID of an electronic receipt service, but may be a store member ID issued for each store. The receipt number is information that specifies one transaction at each POS terminal 2.

The company ID is information that identifies a company that sells products. The store ID is information that identifies a store that sells products, and is an example of sales business identification information. Note that the company ID may be used as sales business identification information. The transaction amount is the transaction amount of one transaction, that is, the total amount of money for products purchased in one transaction. The company ID, store ID, and transaction amount are stored in one-to-one correspondence with the receipt number.

The individual item code is information for identifying an individual item, and is an example of individual item identification information as described above. When a plurality of individual items are purchased in one transaction, a plurality of individual item codes are registered corresponding to the receipt number. The product information is information about products sold in a transaction specified by the receipt number. The product information is information indicating, for example, a product code that specifies the product, the product name, unit price, tax amount, etc., and is stored in one-to-one correspondence with the individual product code.

Returning to FIG. 4, the hardware configuration of the electronic receipt server 3 will be explained.

The display section 32 is composed of, for example, a liquid crystal panel, and displays various information. The display unit 32 displays information stored in, for example, the member master 312 or the receipt information management file 313 as necessary.

The operation unit 33 is for inputting information to the control unit 30, and includes a keyboard, a touch panel, a mouse, and the like.

The communication unit 34 is an interface for communicating with external devices such as the POS terminal 2 and the customer terminal 4. The control unit 30 is connected to an external device via the communication unit 34, so that it can transmit and receive information (data) to and from the external device.

Next, the functional configuration of the control unit 30 of the electronic receipt server 3 will be explained. FIG. 7 is a block diagram showing the main functional configuration of the control unit 30 of the electronic receipt server 3. As shown in FIG. The control unit 30 functions as a transmitting/receiving unit 3001, a receiving unit 3002, an acquiring unit 3003, a managing unit 3004, and a determining unit 3005 when the CPU 301 operates according to a control program stored in the ROM 302 or the storage unit 31. Note that each of these functions may be configured by hardware such as a dedicated circuit.

The transmitting/receiving unit 3001 transmits and receives various information between the POS terminal 2 and the customer terminal 4. For example, the transmitting/receiving unit 3001 receives receipt information including a member ID, company ID, store ID, and individual item code from the POS terminal 2 . The transmitting/receiving unit 3001 also receives a purchase confirmation request including a member ID, store ID, and individual product code from the POS terminal 2, and transmits a determination result to the POS terminal 2 as a response to the purchase confirmation request. Further, the transmitting/receiving unit 3001 receives a receipt information request from the customer terminal 4, and transmits the receipt information to the customer terminal 4 as a response to the receipt information request. The transmitting/receiving section 3001 is an example of an output section.

The reception unit 3002 receives various information from the operation unit 33. For example, when manually updating the member master 312 or the receipt information management file 313, the receiving unit 3002 receives information for updating.

The acquisition unit 3003 acquires individual item identification information that identifies individual items of the product. Specifically, the acquisition unit 3003 acquires the receipt information (including the individual item code) that the transmission/reception unit 3001 receives from the POS terminal 2 .

The management unit 3004 manages individual product identification information of products sold by sales businesses. Specifically, the management unit 3004 stores receipt information including the individual product code, which is information acquired by the acquisition unit 3003, in the receipt information management file 313. Furthermore, the management unit 3004 reads out information stored in the receipt information management file 313 as necessary.

The determination unit 3005 determines whether the item identification information input to the input unit 2002 of the POS terminal 2 is included in the item identification information managed by the management unit 3004. Specifically, the determining unit 3005 determines whether the individual item code included in the purchase confirmation request received by the transmitting/receiving unit 3001 from the POS terminal 2 is stored in the receipt information management file 313. In other words, the determining unit 3005 determines whether the individual item for which the purchase confirmation request has been received from the POS terminal 2 has been sold at any store that uses the sales data management system 1. Note that when the sales data management system 1 is applied to only one store, the above determination also determines whether the individual item for which the purchase confirmation request was received from the POS terminal 2 was sold at that one store. It can be carried out.

Further, the determining unit 3005 determines whether the individual item code and store ID included in the purchase confirmation request received by the transmitting/receiving unit 3001 from the POS terminal 2 are stored in association with the receipt information management file 313. In other words, the determination unit 3005 determines whether the individual item for which the purchase confirmation request has been received from the POS terminal 2 is sold at the store where the POS terminal 2 is installed.

Further, the determining unit 3005 determines whether the individual item code and member ID included in the purchase confirmation request received by the transmitting/receiving unit 3001 from the POS terminal 2 are stored in association with the receipt information management file 313. In other words, the determination unit 3005 determines whether the individual item for which the purchase confirmation request has been received from the POS terminal 2 was purchased by a customer who wishes to return the item.

Note that the POS terminal 2 may have the function of the determination unit 3005. In this case, the electronic receipt server 3 may read information corresponding to the individual item code included in the purchase confirmation request from the receipt information management file 313 and transmit it to the POS terminal 2.

An outline of the operation of the electronic receipt system 10 including the sales data management system 1 having the above configuration will be explained. FIG. 8 is a sequence chart showing the flow of operations of the electronic receipt system 10.

First, the flow of transaction settlement will be explained. When a customer who is a member of an electronic receipt service purchases a product at a store, the member ID is input into the POS terminal 2 of the store (step S1). Then, the POS terminal 2 reads the product code and individual product code for the product to be purchased (step S2). Subsequently, the POS terminal 2 executes product registration (step S3). In product registration, the product code read for one product and the individual product code are stored in the product information section 2031 in association with each other.

When the product registration of all products purchased by the customer is completed and payment instructions are input, the POS terminal 2 executes payment processing based on the product registration information (step S4). When the payment process is completed, the POS terminal 2 transmits receipt information including the member ID, company ID, store ID, product information, and individual product code to the electronic receipt server 3 (step S5).

The electronic receipt server 3 registers the received receipt information in the receipt information management file 313 (step S6). The customer terminal 4 can transmit a receipt information request to the electronic receipt server 3 after the payment is made at the POS terminal 2 (step S7). For example, the receipt information request is made when the electronic receipt server 3 registers the receipt information, transmits the URL of a Web page that provides receipt information to the customer terminal 4, and the customer terminal 4 specifies the URL. Note that when the electronic receipt server 3 registers receipt information, the electronic receipt server 3 sends a registration notification including the receipt number to the customer terminal 4, and the customer terminal 4 that receives the registration notification sends a receipt information request specifying the receipt number. It may also be transmitted to the electronic receipt server 3.

The electronic receipt server 3 extracts the receipt information requested by the receipt information request from the receipt information management file 313 (step S8). The electronic receipt server 3 transmits the extracted receipt information to the customer terminal 4 (step S9).

The customer terminal 4 temporarily stores the received receipt information, in other words, the receipt information published on the Web and downloaded, and displays the electronic receipt on the display unit 42 using the Web browser (Step S10). The temporarily stored receipt information is cleared, for example, when the electronic receipt service application program is started next time. Note that the customer terminal 4 may accumulate and store the received receipt information.

Through the above operations, the customer can purchase a product at a store where the POS terminal 2 is installed, and can also view receipt information related to the purchase of the product on the customer terminal 4. Furthermore, the electronic receipt server 3 can manage receipt information including product information and individual product codes for products whose payments have been processed by the POS terminal 2 .

Next, we will explain the flow when accepting returns at a store. Note that although the flow when accepting returns will be described here, the same applies to accepting requests for malfunctions, etc. The sales data management system 1 can be used to confirm whether or not an individual item brought into a store by a customer was sold at the store.

First, when a customer brings an item to a store to return the item, an instruction to start return processing is input to the POS terminal 2 by a clerk's operation (step S11). Next, the member ID of the customer who brought in the individual item is input into the POS terminal 2 (step S12). Further, the POS terminal 2 reads the individual item code from the RF tag built into the individual item brought in by the customer (step S13).

The POS terminal 2 transmits a purchase confirmation request including the input member ID, the store ID which is the store information stored in the storage unit 21, and the read individual item code to the electronic receipt server 3 (step S14).

Upon receiving the purchase confirmation request, the electronic receipt server 3 executes a determination process (step S15). Details of the determination process will be described later. The electronic receipt server 3 transmits the determination result of the determination process to the POS terminal 2 (step S16).

The POS terminal 2 determines whether return processing is possible based on the determination result received from the electronic receipt server 3 (step S17). That is, the POS terminal 2 determines whether or not the individual item brought in by the customer should be returned. If the item is to be returned, the POS terminal 2 executes return processing (step S18).

Next, the determination process executed by the electronic receipt server 3 will be explained. FIG. 9 is a flowchart showing the flow of determination processing by the control unit 30 of the electronic receipt server 3.

The control unit 30 determines whether the transmitting/receiving unit 3001 has received a purchase confirmation request from the POS terminal 2 (step S21), and if it has not received it (N in step S21), the process returns to step S21 and waits.

When the transmitting/receiving unit 3001 receives a purchase confirmation request from the POS terminal 2 (Y in step S21), the determining unit 3005 determines whether the individual item code included in the purchase confirmation request is registered in the receipt information management file 313. (Step S22). In other words, the determination unit 3005 determines whether or not the individual item that is the subject of the purchase confirmation request is an item that was legitimately sold at any store, that is, whether or not it is a stolen item.

If the individual item code included in the purchase confirmation request is registered in the receipt information management file 313 (Y in step S22), the determination unit 3005 determines that the store ID included in the purchase confirmation request is registered in the receipt information management file 313. It is determined whether or not it matches the store ID corresponding to the individual item code (step S23). In other words, the determination unit 3005 determines whether the individual item for which the purchase confirmation request is made was sold at the store that accepted the return.

If the store ID included in the purchase confirmation request matches the store ID corresponding to the individual item code (Y in step S23), the determination unit 3005 determines that the member ID included in the purchase confirmation request matches the individual item code in the receipt information management file 313. It is determined whether the product code matches the member ID corresponding to the product code (step S24). In other words, the determination unit 3005 determines whether the customer requesting a return is the customer who purchased the target item.

If the member ID included in the purchase confirmation request matches the member ID corresponding to the individual item code (Y in step S24), the determination unit 3005 determines that the item can be returned (step S25). Subsequently, the transmitting/receiving unit 3001 transmits the determination result to the POS terminal 2 that is the source of the purchase request confirmation (step S26). Then, the control unit 30 ends the determination process.

In the process of step S22, if the individual item code included in the purchase confirmation request is not registered in the receipt information management file 313 (N in step S22), the determination unit 3005 determines that returns are not possible (step S27). The determining unit 3005 determines that there is a possibility that the individual item for which the purchase confirmation request is made is a stolen item, and therefore determines that the item cannot be returned. After that, the control unit 30 moves to the process of step S26.

In the process of step S23, if the store ID included in the purchase confirmation request does not match the store ID corresponding to the individual item code (N of step S23), the control unit 30 moves to the process of step S27. The determination unit 3005 determines that the individual item that is the subject of the purchase confirmation request is not sold at the store where the POS terminal 2 that sent the purchase confirmation request is installed, and determines that the item cannot be returned.

In the process of step S24, if the member ID included in the purchase confirmation request does not match the member ID corresponding to the individual item code (N in step S24), the determination unit 3005 performs a caution determination (step S28). The determination unit 3005 performs caution determination in order to notify the store that a customer different from the customer who purchased the individual item for which the purchase confirmation request is made is requesting a return. The store can arbitrarily set the processing of the POS terminal 2 that receives the judgment result of the caution judgment. The control unit 30 then proceeds to the process of step S26. Note that the determination in step S24 is not necessarily necessary.

As explained above, the sales data management system 1 of the first embodiment includes a POS terminal 2 equipped with an input section 2002 into which an individual item code for identifying an individual item of a product is input, and a A sales data management system 1 having an electronic receipt server 3 equipped with a management section 3004 that manages individual item codes of products, wherein the individual item codes input to an input section 2002 are managed by the management section 3004. It includes a determining unit 3005 that determines whether or not it is included in the individual item code, and a transmitting/receiving unit 3001 that outputs the determination result by the determining unit 3005.

As a result, the sales data management system 1 can determine whether the individual item identified by the individual item code input to the POS terminal 2 was sold at the store where the POS terminal 2 is installed. can. Therefore, when a store or the like that uses the sales data management system 1 receives a return or the like, it can confirm whether or not the individual item to be returned was sold at its own store or the like.

In addition, in the sales data management system 1 of the first embodiment, the input unit 2002 receives a member ID that identifies a purchaser of a product, and the management unit 3004 inputs an individual product code and a member ID that identifies the product purchaser. The determining unit 3005 determines whether or not the individual item code and member ID input in the input unit 2002 are associated and managed by the management unit 3004. Determine whether

Thereby, the sales data management system 1 can determine whether the customer identified by the member ID input into the POS terminal 2 is the customer who purchased the individual item identified by the individual item code. Therefore, when a store or the like that uses the sales data management system 1 receives a return, it can confirm whether the item to be returned was purchased by the customer who brought the item. Therefore, stores and the like can prevent, for example, items stolen from legitimate purchasers from being returned.

Furthermore, the management unit 3004 of the sales data management system 1 of the first embodiment manages receipt information related to transactions between sales businesses and buyers.

This allows the sales data management system 1 to utilize an electronic receipt server that manages receipt information. Therefore, the sales data management system 1 can be easily constructed. In other words, it becomes possible to provide electronic receipt services using the sales data management system 1.

In addition, the POS terminal 2 of the sales data management system 1 of the first embodiment further includes a payment processing unit 2004 that executes return processing related to the return of sold products. The return process is executed according to the judgment result output by.

Thereby, the POS terminal 2 can prohibit return processing, for example, when the determination unit 3005 determines that returns are not possible. Therefore, stores and the like are prevented from responding to fraudulent return requests.

(Second embodiment)
Next, a second embodiment will be described. In the second embodiment, the POS terminal 2 determines whether or not the individual item code displayed on the electronic receipt matches the individual item code read from the individual item brought into the store. This makes it possible to confirm whether or not an individual item was sold at the store in question. The POS terminal 2 is an example of an information processing device. Note that in this embodiment, it is also possible to use a paper receipt instead of the electronic receipt. Hereinafter, descriptions of configurations and functions similar to those of the first embodiment may be omitted. This is to avoid unnecessary redundancy in the following description and to facilitate understanding by those skilled in the art.

FIG. 10 is a diagram showing a receipt display screen on the customer terminal 4. As shown in FIG. The customer terminal 4 can display the receipt by starting an application program for the electronic receipt service. A header section 421 and a main display section 422 are formed on the display section 42 of the customer terminal 4.

A plurality of buttons 4211 are formed in the header section 421. The button 4211 is used, for example, to display a barcode indicating a member ID on the main display section 422, or to display an electronic receipt on the main display section 422.

The main display section 422 displays an electronic receipt on the electronic receipt display screen shown in FIG. Further, the main display section 422 displays a start screen when the electronic receipt service application program is started. The main display section 422 has a store information display area 4221 and a transaction information display area 4222 formed therein.

Store information is displayed in the store information display area 4221. The displayed store information includes, for example, a company name, store name, company ID, and store ID. Note that in addition to the store information, a commercial message or the like may be displayed in the store information display area 4221.

In the transaction information display area 4222, product information, transaction date and time, receipt number, etc. are displayed. The displayed product information includes a barcode 4223 in addition to the product name and price. Barcode 4223 indicates an individual item code that identifies the purchased individual item. Thereby, by reading the barcode 4223 displayed on the receipt, it is possible to identify the individual item purchased in the transaction related to the receipt. In addition, when there are many purchased products in one transaction and the product information does not fit on the display section 42 of the customer terminal 4, the main display section 422 can display all the information by scrolling the display screen up and down.

The customer can confirm the details of the transaction by viewing the displayed electronic receipt. Furthermore, when a customer makes a return at a store, they can show the electronic receipt to the store clerk to let them know that they have purchased the individual item to be returned.

Next, the functional configuration of the control section 20 of the POS terminal 2 will be explained. FIG. 11 is a block diagram showing the main functional configuration of the control section 20 of the POS terminal 2. As shown in FIG. The control unit 20 operates by the CPU 201 according to the control program stored in the ROM 202 and the storage unit 21, thereby controlling the transmission and reception unit 2001, the input unit 2002, the registration unit 2003, the payment processing unit 2004, the display control unit 2005, and the determination unit. It functions as 2006. Note that each of these functions may be configured using hardware such as a dedicated circuit.

The functions of the transmitting/receiving unit 2001, the registration unit 2003, the payment processing unit 2004, and the display control unit 2005 are the same as those in the first embodiment, so a duplicate explanation will be omitted. The individual item code read by the scanner 24 from the barcode of the receipt displayed on the customer terminal 4 is input to the input unit 2002 . Other functions of the input unit 2002 are similar to those in the first embodiment. Here, the input section 2002 is an example of a first input section into which the individual product identification information indicated by the medium attached to the product is input, and the input section 2002 is an example of the first input section into which the individual product identification information indicated by the receipt of the purchased product is input. This is also an example of a 2-input section. Further, the display control unit 2005 is an example of an output unit.

The flow when accepting returns in the above configuration will be explained. The customer presents the item to be returned and the receipt from which the item was purchased to the store clerk. The store clerk confirms that the presented receipt was issued by his own store. Note that store information may be written in the barcode 4223 of the receipt. In this case, by reading the barcode 4223, it is possible to confirm that the presented receipt was issued by the own store. Next, the store clerk causes the scanner 24 to read the individual item code from the barcode of the receipt on the customer terminal 4, and causes the RFID reader 25 to read the individual item code from the RF tag built into the individual item brought in.

The POS terminal 2 executes a determination process to determine whether the individual item code read by the scanner 24 and the individual item code read by the RFID reader 25 match. Through this, the store confirms whether the individual item brought in by the customer was purchased in the transaction related to the presented receipt, in other words, whether the item was sold at its own store. be able to.

Next, the determination process executed by the POS terminal 2 will be explained. FIG. 12 is a flowchart showing the flow of determination processing by the control unit 20 of the POS terminal 2.

The control unit 20 determines whether or not a determination instruction is input from the operation unit 23 to the input unit 2002 (step S31), and if not input (N in step S31), the process returns to step S31 and waits.

When the determination instruction is input to the input unit 2002 (Y in step S31), the control unit 20 determines whether or not the individual item code has been input to the input unit 2002 from the RFID reader 25 (step S32), If (N in step S32), the process returns to step S32 and waits.

When the individual item code is input from the RFID reader 25 to the input unit 2002 (Y in step S32), the control unit 20 determines whether the individual item code is input from the scanner 24 to the input unit 2002 (step S33). , is not input (N at step S33), the process returns to step S33 and waits. Note that the order of the processing in step S32 and the processing in step S33 may be reversed.

When the individual item code is input from the scanner 24 to the input unit 2002 (Y in step S33), the determination unit 2006 determines that the individual item code input from the RFID reader 25 and the individual item code input from the scanner 24 match. It is determined whether or not (step S34).

If the individual item code input from the RFID reader 25 and the individual item code input from the scanner 24 match (Y in step S34), the determining unit 2006 determines that the item can be returned (step S35). Subsequently, the display control unit 2005 outputs the determination result to the display unit 22 to display it on the display unit 22 (step S36). Then, the control unit 20 ends the determination process.

In the process of step S34, if the individual item code input from the RFID reader 25 and the individual item code input from the scanner 24 do not match (N at step S34), the determination unit 2006 determines that returns are not possible ( Step S37). The determination unit 2006 determines that the individual item brought in and the individual item purchased in the transaction on the receipt displayed on the customer terminal 4 are not the same item, and determines that the item cannot be returned. After that, the control unit 20 moves to the process of step S36.

As explained above, the POS terminal 2 of the second embodiment has a first input section (input section 2002) into which the individual product code indicated by the RF tag attached to the product is input, and a receipt for the purchased product. A second input section (input section 2002) into which the individual product code shown is input, and whether or not the individual product code input to the first input section and the individual product code input to the second input section match. The display control unit 2005 includes a determination unit 2006 that determines whether the determination unit 2006 is the same, and a display control unit 2005 that outputs the determination result by the determination unit 2006.

Thereby, the POS terminal 2 can determine whether the individual item identified by the individual item code indicated by the RF tag attached to the item brought into the store was sold at the store. . Therefore, when a store or the like that uses the POS terminal 2 receives a return or the like, it can confirm whether or not the individual item to be returned is one that was sold at its own store or the like.

In each of the above embodiments, the control programs executed by the POS terminal 2, the electronic receipt server 3, and the customer terminal 4 are provided by being recorded on a computer-readable recording medium such as a CD-ROM. It may be configured as follows. Furthermore, the control program executed by each of the above devices may be configured to be stored on a computer connected to a network such as the Internet, and provided by being downloaded via the network. It may also be configured to be provided via a network.

Although the embodiment of the present invention has been described above, this embodiment is presented as an example and is not intended to limit the scope of the invention. This embodiment can be implemented in various other forms, and various omissions, substitutions, and changes can be made without departing from the gist of the invention.

1 Sales data management system 2 POS terminal (data processing device in the first embodiment, information processing device in the second embodiment)
3 Electronic receipt server (server device, information processing device in the first embodiment)
2002 Input unit (first input unit, second input unit in the second embodiment)
2005 Display control unit (output unit in the second embodiment)
2006 Judgment unit 3001 Transmission/reception unit (output unit in the first embodiment)
3003 Acquisition unit 3004 Management unit 3005 Judgment unit

JP2004-29860A

Claims (6)

a data processing device including an input section into which individual product identification information for identifying individual products is input; a server device including a management section that manages individual product identification information of products sold by a sales business; A sales data management system comprising:
a determination unit that determines whether or not the individual item identification information input to the input unit is included in the individual item identification information managed by the management unit;
an output unit that outputs a determination result by the determination unit;
A sales data management system equipped with Purchaser identification information for identifying the purchaser of the product is input into the input section,
The management unit manages the individual item identification information in association with purchaser identification information of a purchaser who purchased the individual item identified by the individual item identification information,
The determination unit determines whether the individual item identification information and purchaser identification information input to the input unit are managed in association with each other by the management unit.
The sales data management system according to claim 1. The management department manages receipt information related to transactions between the sales business and the purchaser.
The sales data management system according to claim 2. The data processing device further includes a return processing unit that executes return processing related to the return of sold products,
The return processing unit executes return processing according to the determination result output by the output unit.
A sales data management system according to any one of claims 1 to 3. an acquisition unit that acquires individual item identification information for identifying individual items of the product;
a determination unit that refers to a storage unit that stores individual item identification information of products sold by a sales business and determines whether or not the individual item identification information acquired by the acquisition unit is stored in the storage unit; ,
an output unit that outputs a determination result by the determination unit;
An information processing device comprising: a first input section into which individual product identification information indicated by a medium attached to the product is input;
a second input section into which the individual item identification information indicated by the receipt of the purchased product is input;
a determination unit that determines whether or not the individual item identification information input to the first input unit and the individual item identification information input to the second input unit match;
an output unit that outputs a determination result by the determination unit;
An information processing device comprising:

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