JP2023144667A - Information processing program, information processing method, and information processing apparatus - Google Patents

Abstract

To solve the problem that when a foreign object enters the banknote or coin unit of an ATM, it needs to shut down the ATM and it is necessary for bank staff to take measures such as removing the foreign object and explaining to a customer, while it is difficult to determine whether or not the foreign object in the ATM is customer-induced and it is also difficult to identify the individual responsible for inserting the object and to enable the implementation of control measures such as displaying warnings on the ATM or disabling deposit processing.SOLUTION: An information processing program causes a computer to execute processing for counting the number of customer factors related to foreign objects entered in an ATM for each customer based on transaction history information of customers who have used the ATM, and determines whether or not deposit processing can be executed based on the number of customer factors of the customer when the customer processes a deposit using the ATM.SELECTED DRAWING: Figure 7

Description

The present invention relates to an information processing program, an information processing method, and an information processing apparatus.

If a foreign object gets mixed into the banknotes or coin unit of an automatic teller machine (ATM), the ATM will be shut down and bank staff will need to take action, such as removing the foreign object and providing explanations to customers. Note that foreign matter contamination is, for example, when folded banknotes, banknotes held together with clips or rubber bands, coins with cellophane tape, etc. are mixed into the banknote or coin unit of the ATM.

Patent No. 4569219 Patent No. 6413352

However, it is difficult to determine whether or not foreign matter contamination of an ATM is caused by the customer, so it is difficult to identify the person who has contaminated the ATM and take control measures such as displaying a warning at the ATM or disabling deposit processing. is also difficult.

One aspect of the present invention is to provide an information processing program, an information processing method, and an information processing device that can prevent foreign matter from entering an ATM due to customer factors.

In one aspect, the information processing program counts the number of customer factors for foreign matter contamination in the automatic teller machine for each customer based on past transaction information of customers using the automatic teller machine, and When processing a deposit for a customer using a computer, the computer executes processing for determining whether or not the deposit process can be executed based on the number of customer factors of the customer.

In another aspect, the number of customer factors for foreign matter contamination in an automated teller machine is counted for each customer based on past transaction information of customers using the automated teller machine, and When processing a deposit for a customer, a computer executes a process of determining whether or not the deposit process can be executed based on the number of customer factors of the customer.

In still another aspect, the information processing device counts the number of customer factors for foreign matter contamination in the automated teller machine for each customer based on past transaction information of the customer using the automated teller machine, and The control unit includes a control unit that executes a process of determining whether or not the deposit processing can be executed based on the number of customer factors of the customer during the deposit processing of the customer using the automatic transaction device.

One aspect is that it is possible to prevent foreign matter from entering the ATM due to customer factors.

FIG. 1 is a diagram showing a configuration example of an information processing system 1. As shown in FIG. FIG. 2 is a diagram showing a configuration example of the information processing device 10. As shown in FIG. FIG. 3 is a diagram showing an example of information stored in the foreign matter contamination information 31. FIG. 4 is a diagram showing an example of information stored in the cause information 32. FIG. 5 is a diagram showing an example of information stored in the customer information 33. FIG. 6 is a diagram showing an example of the configuration of the ATM 100. FIG. 7 is a diagram illustrating an example of a method of controlling deposit processing based on the number of customer factors. FIG. 8 is a flowchart showing the process of counting the number of customer factors. FIG. 9 is a flowchart illustrating a process for determining whether or not to execute a deposit process based on the number of customer factors. FIG. 10 is a flowchart illustrating another example of the flow of the process for determining whether or not the deposit process can be executed based on the number of customer factors. FIG. 11 is a diagram illustrating an example of the hardware configuration of the information processing device 10. FIG. 12 is a diagram illustrating an example of the hardware configuration of the ATM 100.

Examples of an information processing program, an information processing method, and an information processing apparatus according to the present embodiment will be described in detail below based on the drawings. Note that this embodiment is not limited to this example. Moreover, each embodiment can be combined as appropriate within a consistent range.

First, an information processing system for implementing this embodiment will be described. FIG. 1 is a diagram showing a configuration example of an information processing system 1. As shown in FIG. As shown in FIG. 1, in the information processing system 1, an information processing device 10 and ATMs 100-1 to 100-n (n is an arbitrary integer; hereinafter collectively referred to as "ATM 100") are connected via a network 50. These are systems that are connected to each other so that they can communicate with each other.

For the network 50, various communication networks such as the Internet can be employed, regardless of whether it is wired or wireless. Further, the network 50 is not a single network, and may be configured, for example, by connecting an intranet and the Internet via a network device such as a gateway or other devices (not shown).

The information processing device 10 is, for example, an information processing device such as a server computer managed by a financial institution that manages the ATM 100. The information processing device 10 receives, for example, the type of cause of foreign matter entering the ATM 100 from the ATM 100. Then, the information processing device 10 counts the number of customer factors for foreign matter contamination for each customer based on the type of cause of foreign matter contamination. Further, the information processing device 10 determines whether or not to execute the deposit processing for each customer based on the number of customer factors and the like. Note that enabling the deposit process to be executed may include allowing the deposit process to be executed after the warning screen is displayed. Further, when the ATM 100 determines whether or not the deposit processing can be executed, the information processing device 10 transmits information such as the number of customer factors to the ATM 100 in response to a request instruction from the ATM 100.

Note that although the information processing device 10 is shown as one computer in FIG. 1, it may be a distributed computing system composed of a plurality of computers. Further, the information processing device 10 may be a cloud computer device managed by a service provider that provides cloud computing services.

The ATM 100 is, for example, an automated teller machine installed at an ATM corner of each branch of a financial institution. If a foreign object gets mixed into the banknotes or coin unit of the ATM 100, a bank employee or the like who deals with the foreign object enters the type of cause of the foreign object into the management screen displayed on the ATM 100. Note that the input of the type of cause of foreign matter contamination may be, for example, selection of an option associated with a cause code for uniquely identifying the cause. Then, the ATM 100 transmits the input cause type, for example, a cause code, to the information processing device 10 together with the account number of the customer who was attempting to conduct a transaction when the foreign substance contamination occurred.

Further, when the ATM 100 receives an instruction to execute a deposit process from a customer, the ATM 100 transmits the customer's account number and the like to the information processing device 10 and receives information returned from the information processing device 10 indicating whether or not the deposit process can be executed. Note that when the ATM 100 determines whether or not the deposit process can be executed, the ATM 100 receives information such as the number of customer factors from the information processing device 10, and determines whether or not the deposit process can be executed based on the number of customer factors and the like.

Based on the determined feasibility, the ATM 100 accepts and executes the deposit process, displays a warning screen, or does not accept the deposit process and displays an error screen indicating that the process cannot be executed.

[Functional configuration of information processing device 10]
Next, the functional configuration of the information processing device 10 will be explained. FIG. 2 is a diagram showing a configuration example of the information processing device 10. As shown in FIG. As shown in FIG. 2, the information processing device 10 includes a communication section 20, a storage section 30, and a control section 40.

The communication unit 20 is a processing unit that controls communication with other devices such as the ATM 100, and is, for example, a communication interface such as a network interface card.

The storage unit 30 has a function of storing various data and programs executed by the control unit 40, and is realized by, for example, a storage device such as a memory or a hard disk. The storage unit 30 stores foreign matter contamination information 31, cause information 32, customer information 33, and the like.

The foreign matter contamination information 31 stores information regarding foreign matter contamination into the ATM 100. FIG. 3 is a diagram showing an example of information stored in the foreign matter contamination information 31. As shown in FIG. 3, the foreign matter contamination information 31 stores information such as "ATM ID, store ID, date and time of occurrence, customer account number, and cause code" in association with each other. The "ATM ID" stored here is an identifier for uniquely identifying the ATM 100. "Store ID" is an identifier for uniquely identifying the store where the ATM 100 is installed. The “occurrence date and time” is the date and time when foreign substance contamination occurred. The "customer account number" is the account number of the customer who was attempting to conduct a transaction when the contamination occurred. The "cause code" is an identifier for uniquely identifying the type of cause of foreign matter contamination, and is input by a bank employee or the like who deals with foreign matter contamination. Note that when the ATM 100 detects a foreign object, a code indicating a customer factor may be set as a "cause code." Further, the foreign matter contamination information 31 is so-called transaction data, and is information transmitted from the ATM 100 where foreign matter contamination has occurred, or information created based on the information.

The cause information 32 stores information regarding the cause of foreign matter entering the ATM 100. FIG. 4 is a diagram showing an example of information stored in the cause information 32. As shown in FIG. 4, the cause information 32 stores pieces of information such as "cause code, content, and customer factors" in association with each other. The "cause code" stored here is an identifier for uniquely identifying the type of cause of foreign matter contamination, and is associated with the "cause code" of the foreign matter contamination information 31. "Content" is the content of the cause of foreign matter contamination. "Customer factor" is a flag indicating whether or not the cause of foreign matter contamination is caused by the customer. For example, "1" indicates a customer factor, and "0" indicates a factor other than the customer. Note that the cause information 32 is so-called master data, and the data content is created and set in advance by a bank employee or the like.

The customer information 33 stores information regarding customers who use the ATM 100. FIG. 5 is a diagram showing an example of information stored in the customer information 33. As shown in FIG. 5, the customer information 33 stores information such as "customer account number, customer name, date of birth, gender, address, number of customer factors" in association with each other. The “customer account number” stored here is the customer's account number, and is associated with the “customer account number” of the foreign matter information 31. "Customer name", "date of birth", "gender", and "address" are the customer's name, date of birth, gender, and address, respectively. The “number of customer factors” is the number of customers who were the cause of foreign matter contamination in the ATM 100, and is counted based on the foreign matter contamination information 31, for example. Note that the customer information 33 is master data, and the data content is created and set in advance by a bank employee or the like when a customer opens an account. However, the "number of customer factors" is updated at any time, for example, when foreign matter contamination occurs and the cause of the foreign matter contamination is a customer.

Note that the above information stored in the storage unit 30 is just an example, and the storage unit 30 can store various information in addition to the above information. Further, various information stored in the storage unit 30 can be updated at any time via a management screen or the like.

The control unit 40 is a processing unit that controls the entire information processing device 10, and is, for example, a processor. The control section 40 includes a receiving section 41, a calculating section 42, a determining section 43, and a transmitting section 44. Note that each processing unit is an example of an electronic circuit included in the processor or an example of a process executed by the processor.

The receiving unit 41 receives foreign matter contamination information, such as the type of cause of foreign matter contamination, from the ATM 100, for example. The foreign material contamination information is entered by, for example, displaying a management screen on the ATM 100, and selecting an option associated with the cause code by a bank employee responding to the foreign material contamination, and information processing from the ATM 100. transmitted to the device 10.

Further, the receiving unit 41 receives, for example, from the ATM 100, the customer's account number and an instruction to execute a deposit process. The instruction to execute the deposit processing is an instruction to request the information processing device 10 to confirm whether or not the deposit processing can be executed for the customer who is about to perform the deposit processing, and upon receiving the instruction, the information processing device 10: It is determined whether or not the deposit processing can be executed, and the result is returned to the ATM 100. Note that when the ATM 100 determines whether or not the deposit process can be executed, the receiving unit 41 may receive an instruction to request the number of customer factors for determining whether the ATM 100 can execute the deposit process, instead of the instruction to execute the deposit process. . In response to the request instruction, the information processing device 10 returns to the ATM 100 the number of customer factors for foreign substance contamination of the target customer.

For example, the calculation unit 42 counts the number of customer factors for foreign matter contamination in the ATM 100 for each customer, based on past transaction information of the customer using the ATM 100. More specifically, the calculation unit 42 searches the foreign material contamination information 31 using, for example, the customer's account number as a search key to obtain the cause code. Then, the calculation unit 42 refers to the cause information 32 and counts the number of cases where the customer factor associated with the acquired cause code is "1" (the customer is the cause of foreign substance contamination). The counted number of customer factors is stored in the customer information 33 or the like for each customer.

For example, when a customer uses the ATM 100 to process a deposit, the determining unit 43 determines whether or not the deposit process can be executed based on the number of customer factors of the customer. More specifically, the determining unit 43 searches the customer information 33 using, for example, the customer's account number as a search key, and obtains the number of customer factors. Then, the determining unit 43 determines that (1) if the number of customer factors is "0", the deposit process can be executed; (2) if it is greater than or equal to the predetermined threshold value X and less than Y, the decision unit 43 determines that the deposit process can be executed after the warning screen is displayed. (3) If it is equal to or higher than a predetermined threshold value Y, it is determined that the deposit processing cannot be executed. Note that, for example, the predetermined threshold value X may be "1" and the threshold value Y may be "3", but the present invention is not limited to these.

In addition to the number of customer factors, the determining unit 43 may use information such as attribute information such as the customer's age and gender, and information such as the store where the ATM 100 is installed, in order to determine whether or not to perform the deposit processing. As a result, the determining unit 43 can take measures such as, for example, tightening or relaxing the conditions that make deposit processing impossible in the case of an elderly person. Furthermore, after it is determined that the deposit process can be performed after the warning screen is displayed, if it is determined that the deposit process has been successfully executed a predetermined number of times or more, the number of customer factors may be reset. Thereby, it is possible to prevent excessive display of warning screens to customers who have started to process deposits correctly. Even if it is determined that the deposit process has been successfully executed for a predetermined number of times or more, for example, if the ATM 100 is installed at a store other than a financial institution, such as a convenience store, the ATM 100 will continue to issue a warning. A screen may also be displayed. This is because, for example, shutting down the ATM 100 due to the introduction of a foreign object outside the store requires the dispatch of a security guard, which is costly, so customers should continue to be alerted. Similarly, when the customer is an elderly person, such as over 60 years old, the ATM 100 may continue to display the alert screen. In addition, for customers who are unable to perform the deposit processing, bank staff will directly respond to the customer and remove the disablement of the deposit processing. Alternatively, for example, the determining unit 43 may refer to the foreign matter contamination information 31 and cancel the disable execution of the deposit process if a predetermined number of days or more have passed since the date and time of occurrence of foreign matter contamination. Furthermore, the condition for at least a predetermined number of days from the date and time of occurrence of foreign matter contamination may be changed depending on the type of cause of foreign matter contamination. This is to lengthen the period until the prohibition of execution of deposit processing is lifted, for example, when the cause of foreign matter contamination is clearly intentional on the part of the customer.

The transmitting unit 44 transmits information regarding whether or not the deposit processing can be executed, determined by the determining unit 43, to the ATM 100. Note that when the ATM 100 determines whether or not to execute the deposit processing, the number of customer factors for foreign matter contamination of the target customer is searched based on the received customer account number, and transmitted to the ATM 100 by the transmitting unit 44.

[Functional configuration of ATM100]
Next, the functional configuration of the ATM 100 will be explained. FIG. 6 is a diagram showing an example of the configuration of the ATM 100. As shown in FIG. 6, the ATM 100 includes a communication section 120, a storage section 130, and a control section 140.

The communication unit 120 is a processing unit that controls communication with other devices such as the information processing device 10, and is, for example, a communication interface such as a network interface card.

The storage unit 130 has a function of storing various data and programs executed by the control unit 140, and is realized by, for example, a storage device such as a memory or a hard disk. The storage unit 130 stores foreign matter contamination information 131, screen information 132, and the like.

The foreign matter contamination information 131 is similar to the foreign matter contamination information 31 of the information processing device 10. For example, the type of cause of foreign material contamination is entered by a bank employee responding to foreign material contamination via a management screen displayed by the display unit 141, which will be described later, and based on the input information, foreign material contamination information is displayed. 131 is generated.

The screen information 132 stores information regarding various transaction screens such as deposit processing, menu screens for various transactions, and management screens for bank employees and managers to be displayed on the display unit 141, which will be described later.

Note that the above information stored in the storage unit 130 is just an example, and the storage unit 130 can store various information in addition to the above information.

The control unit 140 is a processing unit that controls the entire ATM 100, and is, for example, a processor. The control section 140 includes a display section 141 , a determining section 142 , a transmitting section 143 , and a receiving section 144 . Note that each processing unit is an example of an electronic circuit included in the processor or an example of a process executed by the processor.

The display unit 141 acquires various screen information from the screen information 132 and displays it. Note that the display unit 141 may be a touch panel display or the like. Therefore, the display unit 141 may also serve as an input unit for customers, bank employees, etc. to operate the screen by touch operation. For example, a bank employee who deals with foreign matter contamination can operate the management screen displayed on the display unit 141 to input foreign matter contamination information such as the type of cause of foreign matter contamination.

Similar to the determining unit 43 of the information processing device 10, the determining unit 142 determines whether the deposit processing can be executed based on the number of customer factors of the customer. Note that the number of customer factors is acquired by transmitting a request instruction to the information processing device 10 together with the target customer's account number.

The transmitting unit 143 transmits foreign matter contamination information, such as the type of cause of foreign matter contamination, inputted by a bank employee or the like who deals with foreign matter contamination, to the information processing device 10 . Further, for example, when a customer selects a deposit process on a menu screen for various transactions, the transmitting unit 143 transmits an instruction to execute the deposit process to the information processing device 10 along with the customer's account number. The instruction to execute the deposit process is an instruction to request the information processing device 10 to determine whether or not to execute the deposit process for the customer who is about to perform the deposit process. By transmitting an instruction to execute a deposit process, the information processing device 10 returns whether or not the deposit process can be executed for the target customer. Note that when the ATM 100 determines whether or not to execute the deposit processing, the transmitter 143 may transmit an instruction to request the number of customer factors to the information processing device 10 instead of the instruction to execute the deposit processing. By transmitting the request instruction for the number of customer factors, the information processing device 10 returns the number of customer factors for the target customer.

The receiving unit 144 receives from the information processing device 10 the information requested by the transmitting unit 143 regarding whether or not the deposit processing for the target customer can be executed and the number of customer factors.

[detail of function]
Next, a method of controlling deposit processing based on the number of customer factors will be explained in more detail using an example of a screen displayed on the ATM 100. FIG. 7 is a diagram illustrating an example of a method of controlling deposit processing based on the number of customer factors. The control method shown in FIG. 7 is a method for controlling deposit processing, in which a screen related to deposit processing that is displayed on the ATM 100 is controlled in accordance with the number of customer factors for foreign object contamination.

First, as shown in the upper left of FIG. 7, when a customer using the ATM 100 to perform a deposit process presses the deposit button on the menu screen 200 displayed on the ATM 100 and inserts a cash card or passbook. do.

Next, the screen displayed on the ATM 100 is controlled based on the number of customer factors associated with the customer's account number. For example, as shown in the upper right of FIG. 7, if the number of customer factors is 0, no foreign matter contamination caused by the target customer has occurred, and the ATM 100 accepts deposits for inserting banknotes and coins. A screen 201 is displayed and a deposit process is executed.

In addition, as shown in the lower right of FIG. 7, for example, if the number of customer factors is 1 or more but less than 3, foreign matter contamination caused by the target customer has occurred, and the ATM 100 issues a warning regarding foreign matter contamination. Display screen 202. Then, for example, after the customer presses a confirmation button on the alert screen 202, the deposit screen 201 is displayed and the deposit process is executed.

Further, as shown in the lower left of FIG. 7, for example, if the number of customer factors is 3 or more, many foreign matter contaminations caused by the target customer have occurred, and the ATM 100 displays the transaction suspension screen 203. , making the deposit process impossible.

In this way, by controlling the screen during deposit processing according to the number of customer factors for foreign object contamination, it is possible to prevent foreign objects from entering the ATM 100 due to customer factors, without alerting customers more than necessary. .

[Processing flow]
Next, the flow of each process executed by the ATM 100 and the information processing device 10 will be explained. FIG. 8 is a flowchart showing the process of counting the number of customer factors. The process of counting the number of customer factors shown in FIG. 8 starts, for example, when the type of cause of foreign material contamination is displayed on the management screen on the ATM 100.

First, as shown in FIG. 8, a bank employee who deals with foreign matter contamination selects and inputs the type of cause of foreign matter contamination displayed on the management screen on the ATM 100 (step S101). The input information such as the type of cause of foreign matter contamination is stored in the foreign matter contamination information 131 by the ATM 100.

Next, the ATM 100 transmits the information input in step S101, such as the type of cause of foreign matter contamination, the customer's account number, etc. to the information processing device 10 (step S102).

Next, if information such as the type of cause of foreign matter contamination is not received from the ATM 100 (step S103: No), the information processing device 10 waits for reception of the information. On the other hand, when information such as the type of cause of foreign substance contamination is received from the ATM 100 (step S103: Yes), the information processing device 10 uses the received information such as the type of cause of foreign substance contamination to prevent foreign substance contamination. The number of customer factors is counted (step S104).

Then, the information processing device 10 stores the number of customer factors counted in step S104 in association with the customer's account number (step S105). Note that, without counting the number of customer factors in step S104, instead of step S105, information such as the type of cause of foreign material contamination received from the ATM 100 is stored in the foreign material contamination information 31 in association with the customer's account number. You can. In this case, the number of customer factors is counted by acquiring information such as the type of cause of foreign matter contamination from the foreign matter contamination information 31 whenever necessary. After executing step S105, the process of counting the number of customer factors shown in FIG. 8 ends.

Next, the flow of the process of determining whether or not to execute the deposit process based on the number of customer factors will be explained. FIG. 9 is a flowchart illustrating a process for determining whether or not to execute a deposit process based on the number of customer factors. The processing for determining whether or not to perform the deposit processing shown in FIG. 9 starts, for example, when the customer selects deposit from the menu screen 200 displayed on the ATM 100 and inserts a cash card or passbook.

First, as shown in FIG. 9, the ATM 100 transmits information such as the customer's account number and an instruction to execute a deposit process to the information processing device 10 (step S201). This instruction is an instruction for requesting the information processing device 10 for information regarding whether or not the deposit processing can be executed for the customer who is about to perform the deposit processing.

Next, if the instruction to execute the deposit processing is not received from the ATM 100 (step S202: No), the information processing device 10 waits for reception of the instruction. On the other hand, if the instruction to execute the deposit process is received from the ATM 100 (step S202: Yes), the information processing device 10 determines whether or not to execute the deposit process for the target customer based on information such as the number of customer factors for foreign object contamination. (Step S203). Note that the number of customer factors can be obtained, for example, from the customer information 33 using the customer's account number as a search key. However, if the number of customer factors for the target customer has not been counted yet, the information processing device 10, before executing step S203, performs the following based on information such as the type of cause of foreign material contamination stored in the foreign material contamination information 31. Count the number of customer factors for your target customers.

Next, the information processing device 10 transmits to the ATM 100 information regarding whether or not the deposit processing for the target customer can be performed, which was determined in step S203 (step S204).

Next, when the ATM 100 does not receive information regarding whether or not the deposit process can be executed from the information processing device 10 (step S205: No), the ATM 100 waits for reception of the information. On the other hand, if information regarding whether or not the deposit process can be executed is received from the information processing device 10 (step S205: Yes), the ATM 100 determines whether or not the deposit process can be executed for the target customer based on the information (step S206). .

If it is determined that the deposit process for the target customer cannot be executed (step S206: No), the ATM 100 displays the transaction suspension screen 203 and disables the deposit process (step S210). After executing step S210, the process for determining whether or not to perform the deposit process shown in FIG. 9 ends.

On the other hand, if it is determined that the deposit processing for the target customer is executable (step S206: Yes), the ATM 100 determines whether or not it is necessary to display the attention screen 202 (step S207). If it is determined that the display of the attention-calling screen 202 is unnecessary (step S207: No), step S208 is skipped and the process proceeds to step S209.

On the other hand, if it is determined that displaying the attention-calling screen 202 is necessary (step S207: Yes), the ATM 100 displays the attention-calling screen 202 (step S208).

Next, the ATM 100 displays the deposit screen 201 and accepts a deposit process for the target customer (step S209). After step S209 is executed, the process for determining whether or not to perform the deposit process shown in FIG. 9 ends, but thereafter, the customer inserts banknotes or coins, and a general deposit process is executed.

Note that in the process for determining whether or not to perform the deposit processing shown in FIG. 9, the information processing device 10 executes the determination as to whether or not the deposit process can be executed, but the ATM 100 may also perform the determination. FIG. 10 is a flowchart illustrating another example of the flow of the process for determining whether or not the deposit process can be executed based on the number of customer factors. The processing for determining whether or not to execute the deposit processing shown in FIG. 10 also starts when, for example, the customer selects deposit from the menu screen 200 displayed on the ATM 100 and inserts a cash card or passbook.

First, as shown in FIG. 10, the ATM 100 transmits a request instruction for the number of customer factors together with information such as the customer's account number to the information processing device 10 (step S301). This instruction is an instruction for requesting the information processing device 10 for the number of customer factors for foreign matter contamination in order to determine whether or not to perform a deposit process for a customer who is about to perform a deposit process.

Next, if the instruction to request the number of customer factors is not received from the ATM 100 (step S302: No), the information processing device 10 waits for reception of the instruction. On the other hand, if the request instruction for the number of customer factors is received from the ATM 100 (step S302: Yes), the information processing device 10 acquires the number of customer factors of the target customer stored in the customer information 33 or the like (step S303). . Note that if the number of customer factors for the target customer has not been counted yet, the information processing device 10 calculates the number of customer factors for the target customer based on information such as the type of cause of foreign material contamination stored in the foreign material contamination information 31. Count and get.

Next, the information processing device 10 transmits the number of customer factors of the target customer acquired in step S303 to the ATM 100 (step S304).

Next, when the number of customer factors of the target customer is not received from the information processing device 10 (step S305: No), the ATM 100 waits for reception of the number of customer factors. On the other hand, if the number of customer factors for the target customer is received from the information processing device 10 (step S305: Yes), the ATM 100 determines whether or not to execute the deposit process for the target customer based on information such as the number of customer factors. (Step S306). Note that the processing from step S306 onward is similar to the processing from step S206 onward in the process for determining whether or not to execute the deposit processing shown in FIG.

[effect]
As described above, the information processing device 10 counts the number of customer factors for foreign matter contamination in the ATM 100 for each customer based on past transaction information of the customer using the ATM 100, and calculates the number of customer factors for each customer when depositing money using the ATM 100. , determines whether or not to execute the deposit processing based on the number of customer factors of the customer.

Thereby, the information processing device 10 determines whether or not to execute the deposit processing for each customer using the ATM 100 based on the number of customer factors for foreign matter contamination, so that it is possible to prevent foreign matter contamination into the ATM 100 due to customer factors.

In addition, the process of determining whether or not to execute the deposit process is based on the number of customer factors of the customer. including the process of determining the

Thereby, the information processing device 10 can prevent foreign matter from entering the ATM 100 due to customer factors, without alerting customers more than necessary.

Further, after the information processing device 10 determines that the customer's deposit process can be performed after the warning screen 202 is displayed, the information processing device 10 successfully executes the deposit process a predetermined number of times or more based on the customer's past transaction information. If it is determined that the number of customer factors for the customer is reset.

Thereby, the information processing device 10 can prevent the warning screen from being displayed excessively to the customer who has correctly performed the payment process.

Further, the information processing device 10 allows the type of cause of foreign matter contamination to be input, receives the input type of cause, and counts the number of customer factors based on the input type of cause.

Thereby, the information processing device 10 can count the number of customer factors based on more accurate types of causes of foreign matter contamination.

Further, the process of determining whether the deposit process can be executed includes determining whether the deposit process can be executed based on at least one of the customer's age and gender, the store where the ATM 100 is installed, and the cause of foreign object contamination.

Thereby, the information processing device 10 can take measures such as tightening or relaxing the conditions that prohibit the execution of deposit processing.

[system]
Information including processing procedures, control procedures, specific names, and various data and parameters shown in the above documents and drawings may be arbitrarily changed unless otherwise specified. Furthermore, the specific examples, distributions, numerical values, etc. described in the examples are merely examples, and may be changed arbitrarily.

Furthermore, the specific form of distribution and integration of the components of each device is not limited to what is illustrated. In other words, all or part of the components may be functionally or physically distributed and integrated in arbitrary units depending on various loads and usage conditions. Furthermore, all or any part of each processing function of each device can be realized by a CPU and a program that is analyzed and executed by the CPU, or can be realized as hardware using wired logic.

[hardware]
FIG. 11 is a diagram illustrating an example of the hardware configuration of the information processing device 10. As shown in FIG. 11, the information processing device 10 includes a communication interface 10a, an HDD (Hard Disk Drive) 10b, a memory 10c, and a processor 10d. Furthermore, the parts shown in FIG. 11 are interconnected via a bus or the like.

The communication interface 10a is a network interface card or the like, and communicates with other information processing devices such as the ATM 100. The HDD 10b stores programs and data for operating each function provided in the information processing device 10.

The processor 10d is a hardware circuit that reads various programs for executing the processing of each function provided in the information processing device 10 from the HDD 10b, etc., and deploys them in the memory 10c, thereby operating a process for executing each function. That is, this process executes the same functions as each processing unit included in the information processing device 10.

In this way, the information processing device 10 operates as an information processing device that executes operation control processing by reading and executing various programs for executing processing of each function provided in the information processing device 10. Further, the information processing apparatus 10 can also realize each function provided in the information processing apparatus 10 by reading a program from a recording medium using a medium reading device and executing the read program. Note that the programs that realize the respective functions are not limited to being executed by the information processing device 10. For example, the present embodiment may be similarly applied to a case where another computer executes a program, or a case where the information processing apparatus 10 and another computer cooperate to execute a program.

Further, various programs for executing processing of each function included in the information processing device 10 can be distributed via a network such as the Internet. Additionally, this program is recorded on a computer-readable recording medium such as a hard disk, flexible disk (FD), CD-ROM, MO (Magneto-Optical disk), or DVD (Digital Versatile Disc), and is read from the recording medium by the computer. It can be executed by being read.

FIG. 12 is a diagram illustrating an example of the hardware configuration of the ATM 100. As shown in FIG. 12, the ATM 100 includes a communication interface 100a, an HDD 100b, a memory 100c, a processor 100d, a display 100e, and an output section 100f. Furthermore, the parts shown in FIG. 12 are interconnected via a bus or the like.

The communication interface 100a is a network interface card or the like, and communicates with other information processing devices such as the information processing device 10. The HDD 100b stores programs and data for operating each function of the ATM 100.

The processor 100d is a hardware circuit that reads various programs from the HDD 100b or the like to execute processes for each function provided in the ATM 100 and expands them into the memory 100c, thereby operating processes for executing each function. That is, this process executes the same functions as each processing unit included in the ATM 100.

In this way, the ATM 100 operates as an information processing device that executes operation control processing by reading and executing various programs for executing processing of each function of the ATM 100. Moreover, the ATM 100 can also realize each function provided by the ATM 100 by reading a program from a recording medium using a medium reading device and executing the read program. Note that the programs that realize the respective functions are not limited to being executed by the ATM 100. For example, the present embodiment may be similarly applied to a case where another computer executes a program, or a case where the ATM 100 and another computer cooperate to execute a program.

Further, various programs for executing processing of each function of the ATM 100 can be distributed via a network such as the Internet. Further, this program is recorded on a computer-readable recording medium such as a hard disk, FD, CD-ROM, MO, DVD, etc., and can be executed by being read from the recording medium by the computer.

The display 100e displays various visual information under the control of the processor 100d. The display 100e may be a liquid crystal display (LCD), an OLED (organic light emitting diode), a so-called organic EL (electro luminescence) display, or the like. Further, the display 100e may be a touch panel display, and detects various input operations by the user, such as a touch input operation for a program executed by the processor 100d. In addition to the touch input operation, various input operations may include, for example, input via an input unit (not shown) such as a button or a proximity sensor.

1 Information processing system 10 Information processing device 10a Communication interface 10b HDD
10c memory 10d processor 20 communication unit 30 storage unit 31 foreign matter information 32 cause information 33 customer information 40 control unit 41 reception unit 42 calculation unit 43 determination unit 44 transmission unit 50 network 100 ATM
100a Communication interface 100b HDD
100c Memory 100d Processor 100e Display 120 Communication section 130 Storage section 131 Foreign substance information 132 Screen information 140 Control section 141 Display section 142 Decision section 143 Transmission section 144 Receiving section 200 Menu screen 201 Deposit screen 202 Alert screen 203 Transaction suspended screen

Claims (7)

counting the number of customer factors for foreign matter contamination in the automated teller machine for each customer based on past transaction information of the customer using the automated teller machine;
An information processing program that causes a computer to execute a process of determining whether or not to execute the deposit processing based on the number of customer factors of the customer when depositing the deposit for the customer using the automated teller machine. The process to determine whether or not to execute the deposit process is as follows:
The method is characterized by including a process of determining, based on the number of customer factors of the customer, whether the depositing process can be executed, whether the depositing process can be executed after a warning screen is displayed, or whether the depositing process cannot be executed. The information processing program according to claim 1. After the deposit processing of the customer is determined to be executable after the warning screen is displayed, the deposit processing has been successfully executed a predetermined number of times or more based on past transaction information of the customer. 3. The information processing program according to claim 2, wherein, when it is determined, the computer causes the computer to execute a process of resetting the number of customer factors for the customer. Enter the type of cause of the foreign substance contamination,
causing the computer to execute a process of receiving the input cause type;
The counting process is as follows:
The information processing program according to claim 1, further comprising: counting the number of customer factors based on the input type of the cause. The process to determine whether or not to execute the deposit process is as follows:
A claim characterized in that the method further comprises a process of determining whether or not to execute the deposit processing based on at least one of the age and gender of the customer, the store where the automatic teller machine is installed, and the cause of the foreign substance contamination. 1. The information processing program described in 1. counting the number of customer factors for foreign matter contamination in the automated teller machine for each customer based on past transaction information of the customer using the automated teller machine;
An information processing method, characterized in that a computer executes a process of determining whether or not the depositing process can be executed based on the number of customer factors of the customer when depositing money for the customer using the automated teller machine. counting the number of customer factors for foreign matter contamination in the automated teller machine for each customer based on past transaction information of the customer using the automated teller machine;
An information processing device characterized by having a control unit that executes a process of determining whether or not to execute the depositing process based on the number of customer factors of the customer during the depositing process of the customer using the automated teller machine. .

Images