JP2023137982A - Information processing system, information processing apparatus, screen display program, and screen display method - Google Patents

Abstract

To appropriately perform the notification of an error message.SOLUTION: An information processing apparatus (10) includes a CPU (42), and displays, on a display 14, an integrated home screen (200) for selecting services provided in the information processing apparatus and an image forming apparatus (70). When an error occurs in a peripheral device of the information processing apparatus, if the peripheral device in which the error occurs is a peripheral device used only in the image forming apparatus ("YES" in S3), the CPU displays an error message in a dialogue (S5), and if the peripheral device in which the error occurs is a peripheral device used only in the information processing apparatus or a peripheral device used in the information processing apparatus and the image forming apparatus ("YES" in S11), the CPU displays the error message in a telop flowing in a partial display area (210) of the integrated home screen (S13).SELECTED DRAWING: Figure 12

Description

The present invention relates to an information processing system, an information processing device, a screen display program, and a screen display method, and particularly relates to an information processing system, an information processing device, a screen display program, and a screen display method that include display means and operation means.

An example of this type of background technology is disclosed in Patent Document 1. In the printer disclosed in Patent Document 1, when an error occurs, a plurality of backlights of a liquid crystal display section with different colors are turned on or blinked depending on the type of error.

Further, another example of the background art is disclosed in Patent Document 2. In the image forming apparatus disclosed in Patent Document 2, when settings related to job execution are changed, text information indicating the changed contents is displayed by playing a caption.

Japanese Patent Application Publication No. 2003-320739 JP2012-129846A

A multimedia terminal placed in a convenience store or the like is installed as a single device integrated with a multi-copy machine, and provides various services either alone or in cooperation with the multi-copy machine.

Conventionally, with such multimedia terminals, even if a peripheral device used only by the multi-copy machine becomes unusable, a dialog containing an error message is displayed on the multimedia terminal's display device. Put it away. Therefore, when a user wants to receive a service provided by a multimedia terminal independently, the user must close the dialog before using the service, which impairs convenience. To avoid this, if the dialog is not displayed, a convenience store clerk may not be able to immediately check what kind of error has occurred when taking measures to restore the device. There is.

In order to avoid such inconveniences, it is necessary to improve the way error messages are displayed. However, in the above-mentioned Patent Documents 1 and 2, the printer and the image forming device are used alone, and the error message display method for a device that integrates a multimedia terminal and a multi-copy machine is described. is not taken into account at all.

Therefore, the main object of the present invention is to provide a novel information processing system, information processing device, screen display program, and screen display method.

Another object of the present invention is to provide an information processing system, an information processing device, a screen display program, and a screen display method that can appropriately display error messages.

A first invention provides an information processing device that includes a display and an operation unit and provides a plurality of first services, and an image forming device that provides a plurality of second services different from the first service in cooperation with the information processing device. An information processing system comprising: a selection screen display for displaying on a display a selection screen for a user to select a first service or a second service provided from a plurality of first services and a plurality of second services; at least a notification unit that, when an error occurs in any of the various peripheral devices of the information processing device, notifies the error state using different notification methods depending on whether or not the various peripheral devices can be used; When peripheral devices used only by the processing device or used by the information processing device and image forming device are unavailable, the first mode displays an error message in a dialog on the front of the selection screen. and a notification section for setting a second mode in which an error status message is displayed in a part of the selection screen when a peripheral device used only by the image forming apparatus is unavailable. displays an error status message in a dialog on the front of the selection screen when the first mode is set, and displays an error status message in a part of the display area of the selection screen when the second mode is set. This is an information processing system that displays messages.

A second invention is dependent on the first invention, wherein the setting unit further sets the second mode when the information processing device itself is unavailable, and the notification unit further sets the second mode when the information processing device itself is unusable. If the information processing device itself is unusable, an error message indicating that the information processing device itself is unusable is displayed in a dialog on the front of the selection screen.

A third invention is dependent on the second invention, in which the notification unit alternately displays a message in an error state and a message in a normal state where no error occurs in a partial display area of the selection screen.

A fourth invention is dependent on any one of the first to third inventions, and the notification unit sets the background color of a part of the display area of the selection screen to the first color in normal times when no error occurs. is changed to a different second color.

A fifth invention is dependent on the fourth invention, in which the notification unit displays an error state message to an employee at the installation location of the information processing device and the image forming device, and an error state message to a service person. Set the second color to a different color depending on when displaying the status message.

A sixth invention is dependent on any one of the first to fifth inventions, and the notification unit displays a message in a flowing telop in a part of the display area of the selection screen.

A seventh invention is dependent on any one of the first to sixth inventions, and further includes an execution unit that executes a screen saver of a different color depending on whether an error has occurred or not. .

An eighth invention is an information processing apparatus that is provided with a display and an operation unit and that provides a plurality of first services, and that communicates with an image forming apparatus that jointly provides a plurality of second services that are different from the first service. a selection screen display unit that displays on a display a selection screen for selecting a first service or a second service provided to the user from the plurality of first services and the plurality of second services; When an error occurs in one of the various peripheral devices of the device, there is a notification section that notifies the error state using different notification methods depending on whether the various peripheral devices can be used, and a notification section that is used only in the information processing device. Or, if the information processing device and the peripheral device used by the image forming device are unavailable, set the first mode in which an error message is displayed in a dialog on the front of the selection screen, and the image forming device The setting section includes a setting section for setting a second mode in which an error message is displayed in a part of the selection screen when a peripheral device that is only used is unavailable. If set, display an error message in a dialog on the front of the selection screen, and if the second mode is set, display an error message in a part of the display area of the selection screen. It is an information processing device.

A ninth invention is a screen display program for an information processing device that includes a display and an operation unit and provides a plurality of first services, wherein the information processing device jointly provides a plurality of second services different from the first service. The screen display program is connected communicably to the image forming apparatus provided by the information processing apparatus, and the screen display program causes the processor of the information processing apparatus to display the first service or the second service provided to the user from the plurality of first services and the plurality of second services. a selection screen display step of displaying a selection screen for selecting on the display, at least when an error occurs in any of the various peripheral devices of the information processing device, depending on whether the various peripheral devices can be used; , a notification step for notifying the error state using a different notification method, and a notification step for notifying the error state when a peripheral device used only in the information processing device or used in the information processing device and the image forming device is unavailable. The first mode is set to display a message as a dialog in front of the selection screen, and when a peripheral device used only by the image forming device is unavailable, an error message is displayed in a part of the selection screen. A setting step for setting the second mode to be displayed is executed, and a notification step displays an error status message in a dialog on the front of the selection screen when the first mode is set, and when the second mode is set. This is a screen display program that displays an error message in a part of the display area of the selection screen when the

A tenth invention is a screen display method for an information processing device that is provided with a display and an operation unit and provides a plurality of first services, wherein the information processing device shares a plurality of second services different from the first service. (a) displays a selection screen for the user to select a first service or a second service to be provided from among the plurality of first services and the plurality of second services; (b) At least, when an error occurs in any of the various peripheral devices of the information processing device, the error state is notified by different notification methods depending on whether the various peripheral devices can be used. and (c) if a peripheral device used only by the information processing device or used by the information processing device and the image forming device is unavailable, displaying an error status message on the front of the selection screen. Set the first mode to be displayed in a dialog, and set the second mode to display an error status message in a part of the selection screen if a peripheral device used only by the image forming device is unavailable. Step (b) includes displaying an error status message in a dialog on the front of the selection screen when the first mode is set, and displaying a dialog on the selection screen when the second mode is set. This is a screen display method that displays an error status message in a part of the display area.

According to this invention, error messages can be appropriately displayed.

The above objects, other objects, features and advantages of the present invention will become more apparent from the following detailed description of embodiments with reference to the drawings.

FIG. 1 is a front view showing the external configuration of an information processing system that is an embodiment of the present invention. FIG. 2 is a block diagram showing the electrical configuration of the information processing apparatus shown in FIG. 1. FIG. 3 is a block diagram showing the electrical configuration of the image forming apparatus shown in FIG. FIG. 4 is a diagram showing an example of an integrated home screen. FIG. 5 is a diagram showing an example of the MFP home screen. FIG. 6 is a diagram showing an example of a dialog box. FIG. 7 is a diagram showing another example of the integrated home screen. FIG. 8 is a diagram showing peripheral devices used in the information processing device and the image forming device. FIG. 9 is a diagram showing an example of a screen saver. FIG. 10 is a diagram showing another example of the screen saver. FIG. 11 is an illustrative diagram showing an example of a memory map of the RAM of the information processing device shown in FIG. 2. As shown in FIG. FIG. 12 is a flow diagram showing part of the screen display processing of the CPU of the information processing apparatus shown in FIG. FIG. 13 is another part of the screen display processing of the CPU of the information processing apparatus shown in FIG. 2, and is a flowchart subsequent to FIG. 12. FIG. 14 is another part of the screen display processing of the CPU of the information processing apparatus shown in FIG. 2, and is a flowchart subsequent to FIG. 13. FIG. 15 is a flowchart showing error display mode control processing of the CPU of the information processing apparatus shown in FIG.

FIG. 1 is a diagram showing an example of the configuration of an information processing system 100 of the present invention. Referring to FIG. 1, an information processing system 100 that is an embodiment of the present invention includes an information processing device 10 and an image forming device 70.

Multimedia terminals (hereinafter referred to as information processing devices 10) are placed in stores such as supermarkets, restaurants, or convenience stores, as well as public facilities such as stations, bus terminals, airports, government offices, and libraries. However, the information processing device 10 may also be called a multimedia station (MMS) or multimedia kiosk (MMK) terminal. The information processing device 10 provides various information or predetermined products or services to the user depending on the location where it is placed (hereinafter referred to as "placement").

In this embodiment, the predetermined services provided by the information processing device 10 (hereinafter referred to as "MMS service" for convenience of explanation) include payment of charges, shipping/receiving of luggage, tickets, payment of national tax, sports lottery, playing games, etc. This applies to services that collaborate with various businesses, such as paid services, insurance/donations, airline tickets, and express buses.

Payment services can be used to pay for Internet shopping, auctions/flea markets, travel, tickets, telephone charges, etc.

In the package shipping and receiving service, packages linked to flea market sites can be shipped from a location, and items purchased on the Internet can be received at a location specified by the purchaser.

The ticket service allows ticketing and purchase of pre-booked or searched tickets for concerts, sports, art, theater, comedy, movies, etc.

In the national tax payment service, national tax can be paid using a payment QR code obtained in advance from the website of the tax office or the National Tax Agency.

In the sports lottery service, sports promotion lottery tickets such as BIG/toto can be purchased.

With prepaid services, you can purchase prepaid mobile phones, prepaid electronic money, prepaid home game consoles, prepaid online game tickets, and prepaid video/music distribution/magazines.

In the insurance/donation service, you can enroll in insurance/mutual aid and make donations to designated organizations.

For airline tickets and express buses, users can select the route, date, or flight, and pay for the airline tickets and express buses that they have reserved in advance over the Internet or by telephone.

Further, although details will be described later, the information processing device 10 cooperates with the image forming device 70 to provide predetermined services (hereinafter referred to as "MFP services") such as copying, printing, faxing, scanning, and administrative services to users. It can also be provided to

In this specification, when a direction is used for explanation, the surface of the information processing device 10 facing the user, that is, the surface on which the display 14 described later is provided, is referred to as the front surface (front surface), and the surface opposite to the front surface is referred to as the front surface (front surface). The side surface is the back. Further, the up-down direction and the left-right direction when the user views the information processing device 10 from the front are defined as the up-down direction and the left-right direction of the information processing device 10. The same applies to the image forming apparatus 70.

For example, in a copy service, it is possible to make a copy of a document, and more specifically, it is possible to read the image of the document and form (print) the read image on a sheet of paper as an image recording medium. . The paper mentioned here includes plain paper, glossy paper, photo paper, etc. The person receiving the copy service, that is, the user using the image forming apparatus 70, can select any paper from among these.

With the smartphone print/scan service, you can print or scan image files or document files in a predetermined format that are delivered to your smartphone. Photo paper is generally selected as the paper on which image files are printed in the print/scan service using this smartphone, but paper other than the photo paper, such as plain paper or glossy paper, may be selected. Plain paper is generally selected as the paper on which the document file is printed.

In the network print service, files registered in advance on a dedicated website can be printed. Examples of files that can be registered on the dedicated website include PDF files, image files in a predetermined format, document files in a predetermined format, spreadsheet files in a predetermined format, and presentation files in a predetermined format.

In the photo/document printing service, it is possible to print an image file or document file in a predetermined format stored in a medium as an external storage medium. However, although photo paper is generally selected as the paper on which image files are printed in this photo print service, paper other than the photo paper, such as plain paper or glossy paper, may be selected. Furthermore, the media mentioned here include semiconductor media such as a USB (Universal Serial Bus) memory and an SD (Secure Digital) memory card, and disk media such as a CD (Compact Disc) and a DVD (Digital Versatile Disc). Additionally, in the photo/document printing service, image files or document files stored in a mobile device such as a smartphone or tablet may be transferred to the image forming device 70 via a wireless LAN (Local Area Network) and printed. is also possible. Further, if the mobile device is equipped with an infrared communication function, it is also possible to transfer an image file or a document file from the mobile device to the image forming apparatus 70 and print it using this infrared communication function. That is, in photo/document printing services, it is also possible to use a mobile device as a source of PDF files.

In terms of administrative services, you can receive the issuance of designated official certificates such as a copy of your residence card or a seal registration certificate. To receive this administrative service, a basic resident register card or personal number card as a card-type storage medium is required. Official certificates issued by this administrative service are provided printed on plain paper.

In the fax service, it is possible to send a fax, and more specifically, it is possible to read an image of a document, digitize the read image, and send it to an arbitrary fax machine as the other party's device. Furthermore, in the fax service, it is also possible to receive faxes via a relay center, that is, it is also possible to print electronic images (image data) received via the relay center.

In the scanning service, an image of a document can be read, and the read image can be digitized and stored in the above-mentioned external storage medium, especially a USB memory. It is also possible to digitize the read image and send it to a desired destination by e-mail.

Returning to FIG. 1, the information processing device 10 includes a display 14 with a touch panel 12, a recording medium connection section 16, a magnetic card reading section 18, a code reading section 20, a near field communication section 22, a money processing section 24, and a receipt printer 26. and an application box 28 including a photo printing section 30.

A display 14 with a touch panel 12 is arranged at the upper end of the information processing device 10 (application box 28). The touch panel 12 is a general-purpose touch panel, and may be of any type, such as a capacitive type, an electromagnetic induction type, a resistive film type, or an infrared type. In this embodiment, a capacitive touch panel is used as the touch panel 12, and the touch panel 12 is provided on the display surface of the display 14. However, a touch panel display in which the touch panel 12 and the display 14 are integrally formed may also be used. Further, as the display 14, an LCD, an EL (Electro-Luminescence) display, or the like can be used.

The recording medium connection section 16 includes a mounting section (for example, a drive and a memory slot) for mounting various types of recording media. The various recording media include optical discs (eg, CD-R, DVD-R, and BD-R), flash memories (eg, USB memory, SD memory card, memory stick, etc.), and the like. However, the optical disc is attached to the drive. Further, the flash memory is installed in the memory slot.

The magnetic card reading unit 18 includes a magnetic head and can read magnetic information from a magnetic card having a recording area in which magnetic information is recorded. Magnetic information is mainly information standardized by JIS X 6302, in which digital information of zero or one is magnetically recorded for each bit.

The code reading unit 20 includes, for example, a laser scanner or a camera, and can read codes attached to products, cards, receipts, etc., or codes displayed on the screen of a user terminal (mobile terminal). Codes that can be read by the code reading unit 20 include barcodes (one-dimensional barcodes) and two-dimensional codes (eg, QR code (registered trademark), micro QR code, DataMATRIX, MaxiCODE, VeriCODE, etc.).

The short-range communication unit 22 performs wireless contactless data communication with a communication target, for example, in accordance with a communication standard such as ISO/IEC18092 (so-called NFC (Near Field Communication)). For example, the short-range communication unit 22 performs wireless contactless data communication with a communication target such as an electronic money medium in accordance with a communication standard such as Felica (registered trademark). Electronic money media refers to IC cards and mobile terminals (feature phones, smartphones, tablet PCs, etc.). The electronic money medium also includes a storage unit that stores data related to electronic money payments (electronic money data). The communicable distance of the short-range communication unit 22 is approximately several centimeters to several meters. For example, the short-range communication unit 22 transmits, to the electronic money medium, a signal (read command) instructing to read electronic money data stored in the electronic money medium. The electronic money medium transmits electronic money data to the short-range communication unit 22 as a response to the read command. Further, the short-range communication unit 22 transmits data to be written to the electronic money medium (write data) as well as a signal instructing writing (write command). The electronic money medium writes (stores) the received write data in the storage unit according to the write command. In this way, the short-range communication section 22 also functions as an electronic money reading section. Note that the short-range communication unit 22 can also perform data communication other than electronic money data with a communication target other than electronic money media (for example, an identification card, membership card, employee card, etc.).

The money handling section 24 includes a money insertion section 24a and a coin return opening 24b. The money input unit 24a includes a coin input slot, a bill input slot, a change return lever, etc., and is arranged below the short-range communication unit 22. Coins inserted from the coin insertion slot and banknotes inserted from the bill insertion slot are classified by type and stored in a predetermined money storage section. The money storage includes a storage for coins and a storage for banknotes. When coins or banknotes are inserted, the amount of money inserted is calculated according to the type and number of coins stored in the coin storage and the type and number of banknotes stored in the banknote storage. . When the MFP service is executed in the information processing device 10, the cost corresponding to the content of the MFP service (fee related to providing the MFP service) is subtracted from the input amount, and the remaining amount after deducting the fee from the input amount (remaining amount) ) is calculated. Further, when the change return lever is operated, coins or banknotes are returned depending on the remaining amount. However, coins are returned from the coin return slot 24b provided below the coin slot 24a, and bills are returned from the bill slot.

The receipt printer 26 is, for example, a thermal printer (thermal printer) or a dot impact printer, and issues paper pieces such as receipts, journals, or coupons on which images are printed. Specifically, the receipt printer 26 prints various character strings, images, code patterns (barcodes, etc.) on roll paper, and discharges the printed pieces of paper from the paper discharge section 26a.

The photo printing section 30 includes a photo printer 30a and a sticker printer 30b. The photo printer 30a and the sticker printer 30b are provided in two levels, upper and lower, in the application box 28, and in this embodiment, the photo printer 30a is provided in the upper layer, and the sticker printer 30b is provided in the lower layer. The photographic printer 30a is, for example, a sublimation printer or an inkjet printer, and prints an image on photographic paper (photographic paper). The photograph printed by the photographic printer 30a is discharged to the discharge section 30c. The sticker printer 30b is also, for example, a dye sublimation printer or an inkjet printer, and prints a photographic image on sticker paper with an adhesive layer formed on one side. The sticker paper, that is, the sticker after being printed by the sticker printer 30b, is also discharged to the discharge section 30c.

However, as image data for forming an image on photo paper or sticker paper, image data stored in a recording medium connected to the recording medium connection section 16 or image data sent from an external computer can be used. be done.

FIG. 2 is a block diagram showing the electrical configuration of the information processing device 10 shown in FIG. 1. Referring to FIG. 2, information processing device 10 includes a CPU 42. The CPU 42 includes a RAM 44, a ROM 46, a touch panel control circuit 48, a display control circuit 50, a recording medium connection section 16, a magnetic card reading section 18, a code reading section 20, a short distance communication section 22, and a money processing section 24 via a bus 60. , a receipt printer 26, a photo printer 30a, a sticker printer 30b, and a communication circuit 52 are connected. Further, the touch panel 12 is connected to the touch panel control circuit 48, and the display 14 is connected to the display control circuit 50.

The CPU 42 is in charge of overall control of the information processing device 10. The RAM 44 is used as a work area and a buffer area for the CPU 42. The ROM 46 stores default values for the startup program and various information of the information processing device 10.

The touch panel control circuit 48 applies necessary voltage to the touch panel 12, detects a touch operation (touch input) within the effective touch range of the touch panel 12, and transmits touch coordinate data indicating the position of the touch input to the CPU 42. Output to.

The display control circuit 50 includes a GPU, a VRAM, etc., and under instructions from the CPU 42, the GPU generates display image data for displaying various screens on the display 14 using image generation data stored in the RAM 44. The display image data is generated in the VRAM, and the generated display image data is output to the display 14.

The communication circuit 52 is a communication circuit for connecting to a network such as a LAN and/or the Internet. This communication circuit 52 is a wired communication circuit or a wireless communication circuit, and communicates with an external computer (external terminal) such as a server via a network according to instructions from the CPU 42. As an example, the server is a server used by a manager or operator of administrative services provided by the image forming apparatus 70 in cooperation with the information processing apparatus 10. Further, the external computer is, for example, a computer at the MMK center. The MMK center computer and the information processing device 10 are communicably connected to execute IC card authentication processing. Further, the communication circuit 52 directly communicates with the image forming apparatus 70, a mobile terminal, etc. by wire or wirelessly (for example, an infrared system, a WiFi (registered trademark) system, or a Bluetooth (registered trademark) system) without going through a network. It is also possible to do so.

Note that the electrical configuration of the information processing device 10 shown in FIG. 2 is merely an example, and there is no need to be limited thereto.

Returning to FIG. 1, the image forming apparatus 70 is a multifunction peripheral (MFP) having a copy function, a printer function, a scanner function, a facsimile function, and the like.

The image forming apparatus 70 includes an apparatus main body 80 including an image reading section 72, an image forming section 74, a paper feeding device 76, and a paper ejection tray 78. However, the image forming apparatus 70 is installed near the information processing apparatus 10. For example, the image forming device 70 is provided adjacent to the right side of the information processing device 10.

The image reading section 72 includes a document mounting table made of a transparent material, and is built into the main body 80 of the apparatus. A document holding cover 72a is attached above the document table via a hinge or the like so as to be openable and closable.

Further, the image reading unit 72 includes a light source, a plurality of mirrors, an imaging lens, a line sensor, and the like. The image reading section 72 exposes the surface of the document to light using a light source, and guides the light reflected from the surface of the document to an imaging lens using a plurality of mirrors. Then, the reflected light is imaged by the imaging lens on the light receiving element of the line sensor. The line sensor detects the brightness or chromaticity of the reflected light focused on the light receiving element, and generates read image data based on the image of the surface of the document. As the line sensor, a CCD (Charge Coupled Device) or a CIS (Contact Image Sensor) is used.

The image forming section 74 is built into the apparatus main body 80 and is provided below the image reading section 72. The image forming section 74 includes a photosensitive drum, a charging device, an exposure device, a developing device, a transfer device, a fixing device, and the like. The image forming section 74 forms an image using an electrophotographic method on a recording medium (paper) conveyed from a paper feeding device 76 or the like, and places the paper on which the image has been formed between the image reading section 72 and the image forming section 74. The paper is ejected to a paper ejection tray 78. However, as image data for forming an image on paper, image data read by the image reading section 72, image data sent from the information processing device 10, image data sent from an external computer, etc. are used. Ru. Further, the recording medium is not limited to paper, and sheets other than paper such as OHP film may also be used.

FIG. 3 is a block diagram showing the electrical configuration of the image forming apparatus 70 shown in FIG. 1. As shown in FIG. Referring to FIG. 3, image forming apparatus 70 includes a CPU 82. A RAM 84, an HDD 86, an image reading section 72, an image forming section 74, and a communication circuit 92 are connected to the CPU 82 via a bus 90.

The CPU 82 is in charge of overall control of the image forming apparatus 70. The RAM 84 is used as a work area and a buffer area for the CPU 82.

The HDD 86 is a main storage device of the image forming apparatus 70, and appropriately stores control programs for the CPU 82 to control the operations of each part of the image forming apparatus 70, display image data for various screens, and the like. However, other non-volatile memories such as SSD, flash memory, and EEPROM may be used in place of or together with HDD 86.

The communication circuit 92 is a communication circuit for connecting to a network such as a LAN and/or the Internet. This communication circuit 92 is a wired communication circuit or a wireless communication circuit, and communicates with an external computer such as the information processing device 10 via a network according to instructions from the CPU 82. However, the communication circuit 92 can also directly communicate with the information processing device 10 by wire or wirelessly, without going through a network.

Note that the electrical configuration of the image forming apparatus 70 shown in FIG. 3 is merely an example, and there is no need to be limited thereto.

In the information processing system 100, when the information processing device 10 is started (or restarted), an integrated home screen (also called an "integrated menu screen" or "integrated portal screen") 200 as shown in FIG. 4 is displayed as a top screen. is displayed on the display 14.

As shown in FIG. 4, the integrated home screen 200 includes a plurality of buttons (or operation keys) 202 for selecting (or executing) each MMS service provided by the information processing device 10 and the image forming device 70. A button (or operation key) 204 is provided for displaying a menu screen (referred to as an "MFP home screen" to be described later) 220 for an MFP service provided in cooperation with the MFP service. Further, the integrated home screen 200 is provided with a display area 210 below the plurality of buttons 202 and buttons 204 for displaying various messages. Various messages include announcements of events, movies, and concerts held at the location or area where the information processing system 100 is located, weather forecasts at the location or area where the information processing system 100 is located, and notifications from the location where the information processing system 100 is located. These are not only normal messages, but also error messages. However, normal time means a state in which no errors occur in the information processing device 10 itself or peripheral devices in the information processing system 100. Furthermore, an image of a predetermined color is displayed in the background of the integrated home screen 200. For example, in normal times, the predetermined color is green, and when an error occurs, the predetermined color is red. Each button 202 has a character string representing the corresponding MMS service written therein.

When any one of the plurality of buttons 202 is touched, the MMS service assigned to the touched button 202 is executed. Each MMS service is as described above. Furthermore, since the provision of each MMS service using the information processing device 10 is already well known and is not the essential content of the present invention, the operation of the information processing device 10 when providing each MMS service and the provision of each MMS service A detailed explanation of each screen displayed on the display 14 when providing the service will be omitted.

For various MMS services, when the corresponding MMS service starts running, application processing starts, and the user follows the instructions on the operation screen to enter a predetermined number or/and symbol and click "Confirm". Alternatively, if you touch the ``ticket issue'' button, an application ticket (receipt) will be issued. The user brings the application ticket to the cash register, completes the payment, and receives various tickets or sports promotion lottery tickets. However, if you have already paid, no payment is necessary. During and after issuance of the application ticket, various screens (not shown) are displayed on the display 14 to notify the issue. A screen after the application ticket is issued is displayed on the display 14, and after a first predetermined time (for example, 30 seconds to 1 minute) has elapsed, the integrated home screen 200 is displayed on the display 14.

Furthermore, when the button 204 on the integrated home screen 200 is touched, an MFP home screen 220 as shown in FIG. 5 is displayed on the display 14. The MFP home screen 220 includes a plurality of buttons (or operation keys) 222 for selecting (or executing) each MFP service provided by the image forming apparatus 70 and a button (or operation keys) for returning to the integrated home screen 200. , operation keys) 224 are provided. Furthermore, an image of a predetermined color (for example, green) is displayed in the background of the MFP home screen 220. Each button 222 has a character string representing the corresponding MFP service (function) written therein.

When any one of the plurality of buttons 222 is touched, the MFP service assigned to the touched button 222 is executed. Each MFP service is as described above. Furthermore, detailed explanations of each screen displayed on the display 14 when providing an MFP service using the image forming apparatus 70 will be omitted. Note that for each MFP service, a plurality of screens prepared in advance are sequentially displayed on the display 14, and the user performs appropriate operations according to each screen.

For various MFP services, when performing operations such as settings for the MFP service, the appropriate operation screen is displayed, and when the MFP service is executed, the execution screen is displayed while the job for the MFP service is being executed. A middle screen is displayed on the display 14, and when the execution of the job is finished, an end screen is displayed on the display 14, and after a first predetermined period of time (for example, 30 seconds to 1 minute) has elapsed, the integrated home screen 200 is displayed on the display 14. will be displayed.

Further, when the integrated home screen 200 is displayed on the display 14 and the integrated home screen 200 is not operated for a second predetermined period of time (for example, 15 to 30 minutes), the screen saver (FIG. 9 and FIG. 10) are executed. A screen saver displays a predetermined animation image.

In the information processing system 100 having such a configuration, when an error occurs in a peripheral device of the information processing device 10 (CPU 42), the occurrence of the error is notified. In this embodiment, the peripheral devices that are notified of the occurrence of an error are the recording medium connection section 16, the magnetic card reading section 18, the code reading section 20, the short-range communication section 22, the money processing section 24, the receipt printer 26, and the photo printer. They are a printer 30a, a sticker printer 30b, and an image forming device 70.

Note that the method of detecting the occurrence of an error in a peripheral device and the method of notifying the information processing device 10 (CPU 42) of the occurrence of an error are already well known and are not essential to the present invention, so they will not be described. I will omit the explanation.

Further, the peripheral devices of the information processing device 10 include the touch panel 12 and the display 14, but since they are not notified of the occurrence of an error, they are excluded from the peripheral devices to which the occurrence of an error is notified.

In this embodiment, the method of displaying the message notifying the error state differs depending on the information processing device 10 and/or image forming device 70 that uses the peripheral device in which the error has occurred. Specifically, if an error occurs in a peripheral device used only by the information processing device 10, or if an error occurs in a peripheral device used by both the information processing device 10 and the image forming device 70. In this case, the information processing device 10 may not be usable. Therefore, a dialog box 240 for displaying a message (error message) notifying the error state is displayed on the front of the integrated home screen 200. Ru.

FIG. 6 shows an example of the dialog box 240. As shown in FIG. 6, information 242 for notifying the error state is written in the dialog box 240. In this embodiment, the information 242 includes a graphic indicating a caution, a notice to contact an employee, and an error message (details of the error, how to handle (resolve) the error, etc.). Further, a button 244 for closing the dialog box 240 is displayed below the information 242. Of the information 242, the error message is changed as appropriate depending on the peripheral device in which the error occurred and the content of the error.

Furthermore, even in a situation where the information processing device 10 is unable to communicate with the MMK center due to a problem in which the information processing device 10 itself cannot be used, the dialog box 240 is displayed on the front of the integrated home screen 200 as described above. . If the information processing device 10 itself cannot be used, it does not interfere with the user's operations in the first place, so it is possible to effectively notify the user and employees of the error state using effective means. This also applies when an error occurs in a peripheral device used only by the image forming apparatus 70, as will be described later.

Further, if an error occurs in a peripheral device used only by the image forming device 70, the image forming device 70 cannot be used, but the information processing device 10 can be used, so the integrated homepage A message notifying the error state is displayed in the display area 210 of the screen 200. In other words, since it is possible to provide the MMS service provided only by the information processing device 10, it does not interfere with the operation of the user receiving the MMS service, and furthermore, the error status is not notified to the user and the employee. Ru.

FIG. 7 shows an example of an integrated home screen 200 that displays a message notifying an error state. Although it is difficult to understand in FIG. 7, on the integrated home screen 200, the content of the error and the text of a message about how to deal with (resolve) the error are displayed in the display area 210 in a telop that flows from right to left. Also, at this time, the background color of the display area 210 is changed from a predetermined color (for example, green) to another color (for example, red). Therefore, the occurrence of an error can be known from the difference in the background color of the display area 210. In FIG. 7, the fact that the background color has been changed to another color is expressed by adding diagonal lines to the display area 210.

However, instead of changing the background color of the display area 210, or in addition to changing the background color of the display area 210, the display color of the message may be changed.

Further, in this case, some functions of the image forming apparatus 70 are restricted, so in this embodiment, the button 204 is displayed in a color changed from a predetermined color (for example, white) (for example, red). You may be notified that some functions are restricted. In FIG. 7, the fact that the button 204 has been changed to a different color is expressed by adding diagonal lines to the button 204.

However, this is just an example; either without changing the color of the button 204, or with changing the color of the button 204 and after the button 204 is touched, a dialog box notifying that some functions are restricted is displayed. After displaying the box, the screen may be moved to the next operation screen (ie, the MFP home screen 220).

FIG. 8 is a diagram showing a list of peripheral devices used in the information processing device 10 and the image forming device 70. In the list shown in FIG. 8, when a peripheral device is used, "Yes" is written corresponding to the information processing device 10 and/or the image forming device 70, and when the peripheral device is not used, information processing “None” is written corresponding to the device 10 and/or the image forming device 70. As can be seen from the table shown in FIG. 8, the peripheral devices used only by the image forming apparatus 70 are the recording medium connection section 16, the money processing section 24, the photo printer 30a, the sticker printer 30b, and the image forming apparatus 70. .

FIG. 9 is an example of a screen saver during normal times, and FIG. 10 is an example of a screen saver when an error occurs. However, in FIGS. 9 and 10, the animation images are shown in a still state.

In the normal screen saver shown in FIG. 9, circles of different sizes and colors move randomly, and when using the information processing device 10, touch any one of the circles on the display surface of the display 14. message is written.

In the screen saver shown in FIG. 10 when an error occurs, the screen saver shown in FIG. 9 is displayed in gray scale. In FIG. 10, the fact that it is displayed in gray scale is indicated by diagonal lines.

Therefore, at least the employee can easily know whether an error has occurred in the peripheral device by looking at the different colors of the screen saver.

FIG. 11 is a diagram showing an example of a memory map 300 of the RAM 44 of the information processing device 10 shown in FIG. As shown in FIG. 11, RAM 44 includes a program storage area 302 and a data storage area 304. As described above, the program storage area 302 stores an information processing program for the information processing apparatus 10. This information processing program includes a communication program 302a, an operation detection program 302b, a screen display program 302c, and an error display mode control program 302d.

The communication program 302a is a program for communicating (sending and receiving) data with other computers or devices such as the image forming apparatus 70 and a server on the network.

The operation detection program 302b is a program for detecting touch input, and the CPU 42 acquires the touch coordinate data output from the touch panel 12 according to the operation detection program 302b, and stores the acquired touch coordinate data in the RAM 44 in chronological order. to be memorized.

The screen display program 302c is a program for generating display image data, that is, screen data such as the various screens described above, using image generation data 304b, which will be described later, and outputting the generated screen data to the display 14.

The error display mode control program 302d is a program for setting the error display mode to display mode A or display mode B when an error occurs in a peripheral device of the information processing device 10. In this embodiment, display mode A is a state in which an error message is displayed in a dialog, and display mode B is a state in which an error message is displayed in a telop.

Although not shown, the program storage area 302 includes programs for providing various services (MMS service and MFP service) in the information processing system 100 and for selecting and executing various functions provided in the information processing apparatus 10. Programs for this purpose are also stored. However, the control program for the image forming apparatus 70 itself is stored in the RAM 84 of the image forming apparatus 70.

Further, the data storage area 304 of the RAM 44 stores operation data 304a, image generation data 304b, error display mode data 304c, limited use data 304d, and the like. Further, the data storage area 304 is provided with a timer 304e.

The operation data 304a is data in which touch coordinate data detected according to the operation detection program 302b is stored in chronological order.

The image generation data 304b is data for generating display image data corresponding to various screens displayed on the display 14. The image generation data 304b includes graphic data and character string data for generating an error message.

The error display mode data 304c is data indicating display mode A or display mode B set according to the error display mode control program 302d. However, if no error has occurred in any of the peripheral devices, the error display mode data 304c is null data.

The limited use data 304d is data indicating a peripheral device used only by the image forming apparatus 70.

The timer 304e is a counter for counting the time when the information processing device 10 is not operated. However, the timer 304e is also used to count the time elapsed after the application ticket issuance screen is displayed on the display 14 in the MMS service, or the time elapsed after the job completion screen is displayed in the MFP service. .

Although not shown, the data storage area 304 stores other data necessary for executing the information processing program for the information processing apparatus 10, and other data necessary for executing the information processing program for the information processing apparatus 10. A number of timers (counters) and registers are provided.

12 to 14 are flowcharts showing an example of screen display processing executed by the CPU 42 of the information processing device 10 shown in FIG. 2. This screen display process is executed when the information processing apparatus 10 is started up (power is turned on) or when the information processing apparatus 10 is restarted.

As shown in FIG. 12, upon starting the screen display process, the CPU 42 displays an integrated home screen 200 as shown in FIG. 4 on the display 14 in step S1. In the following step S3, it is determined whether display mode A is set. Here, the CPU 42 determines whether the error display mode data 304c indicates display mode A. The same applies to step S11, which will be described later.

If "YES" in step S3, that is, if display mode A is set, an error message is displayed in a dialog in step S5. Here, the CPU 42 displays a dialog box 240 as shown in FIG. 6 on the front of the integrated home screen 200. As described above, the error message is changed as appropriate depending on the peripheral device in which the error occurred and the content of the error. However, if the information processing device 10 itself is unusable, an error message indicating this is displayed in a dialog.

In the next step S7, it is determined whether the close button is on. Here, the CPU 42 determines whether the button 244 has been touched. If "NO" in step S7, that is, if the close button is not on, the process returns to step S7. On the other hand, if "YES" in step S7, that is, if the close button is on, the dialog is hidden in step S9, and the process proceeds to step S21 shown in FIG. 13.

If "NO" in step S3, that is, if display mode A is not set, it is determined in step S11 whether display mode B is set. If "NO" in step S11, that is, if display mode B is not set, in step S13 a normal message is displayed as a running caption, and the process proceeds to step S21.

On the other hand, if "YES" in step S11, that is, if display mode B is set, the color of the multi-copy function button is changed in step S15. Here, the CPU 42 changes the color of the button 204 from a predetermined color (for example, white) to another color (for example, red). In the next step S17, the background color of the telop display area is changed. Here, the CPU 42 changes the background color of the display area 210 to another color (for example, red). Then, in step S19, an error message is displayed as a running caption. Therefore, an integrated home screen 200 as shown in FIG. 7 is displayed. However, the contents of the error displayed in the caption and the contents of the response to the error will be changed as appropriate depending on the error that is occurring.

As shown in FIG. 13, in step S21, it is determined whether the display surface of the display 14 has been touched. If "NO" in step S21, that is, if the display surface of the display 14 is not touched, it is determined in step S23 whether or not the no-operation time is being counted.

If "YES" in step S23, that is, if the no-operation time is being counted, the process advances to step S27. On the other hand, if "NO" in step S23, that is, if no operation time is being counted, the timer 304e is reset and started in step S25, and the process proceeds to step S27.

In step S27, it is determined whether the no-operation time has exceeded a second predetermined time (for example, 15 minutes to 30 minutes). If "NO" in step S27, that is, if the predetermined no-operation time has not elapsed, the process returns to step S21. On the other hand, if "YES" in step S27, that is, if the predetermined period of inactivity has elapsed, a screen saver is executed in step S29. Here, if display mode A and display mode B are not set, the CPU 42 reproduces a normal screen saver as shown in FIG. 9 from above the integrated home screen 200. On the other hand, when display mode A or display mode B is set, the CPU 42 reproduces a screen saver when an error occurs as shown in FIG. 10 from above the integrated home screen 200.

In the following step S31, it is determined whether the display surface of the display 14 has been touched. If "NO" in step S31, that is, if the display surface of display 14 is not touched, the process returns to step S31. On the other hand, if "YES" in step S31, that is, if the display surface of the display 14 is touched, the process returns to step S1 shown in FIG. 12.

Moreover, if "YES" in step S21, that is, if the display surface of the display 14 is touched, it is determined in step S33 whether display mode A is set. If "YES" in step S33, the process returns to step S5 shown in FIG. 12. On the other hand, if "NO" in step S33, the process advances to step S35 shown in FIG.

In step S35 shown in FIG. 14, it is determined whether the multi-copy function button has been touched. Here, the CPU 42 determines whether the button 204 has been turned on. If “NO” in step S35, that is, if the button 202 for the service of any information processing device 10 (multimedia terminal) is turned on, in step S37, the process proceeds to step S37. The screen display process corresponding to the service is executed, and the process returns to step S1. In step S37, the CPU 42 appropriately displays a plurality of screens according to the execution of the MMS service corresponding to the selected button 202 until the MMS service ends.

Note that although illustration and description are omitted, processes related to providing the MMS service other than screen display are executed in parallel with the screen display process. This also applies to processing related to providing MFP services.

If "YES" in step S35, that is, if the multi-copy function button is touched, the MFP home screen 220 as shown in FIG. 5 is displayed on the display 14 in step S39, and the MFP home screen 220 as shown in FIG. , determine whether the display surface of the display 14 has been touched.

If "NO" in step S41, the process returns to step S41. On the other hand, if "YES" in step S41, it is determined in step S43 whether the return button has been touched. In step S43, the CPU 42 determines whether the button 224 is turned on.

If "YES" in step S43, that is, if the return button has been touched, the process returns to step S1. On the other hand, if "NO" in step S43, that is, if the return button is not touched, then in step S45, screen display processing according to the service of the image forming apparatus 70 is executed, and the process returns to step S1. In step S45, the CPU 42 appropriately displays a screen according to the execution of the MFP service corresponding to the selected button 222 until the end of the MFP service.

Note that in the screen display processing shown in FIGS. 12 to 14, when the integrated home screen 200 or the MFP home screen 220 is displayed, if the display surface is touched, the buttons (202, 204) on the integrated home screen 200 Alternatively, the description assumes that the buttons (222, 224) on the MFP home screen 220 are touched. Actually, if the buttons (202, 204) on the integrated home screen 200 are not touched, the process of step S35 is executed after any button (202, 204) is touched. Further, if the buttons (222, 224) on the MFP home screen 220 are not touched, the process of step S43 is executed after any button (222, 224) is touched.

FIG. 15 is a flowchart of error display mode control processing by the CPU 42 shown in FIG. The error display mode control process is executed when an error occurs in the information processing device 10 and/or the image forming device 70.

As shown in FIG. 15, when the CPU 42 starts the error display mode control process, in step S101, the CPU 42 determines whether a peripheral device used only by the image forming apparatus 70 is unusable. However, if an error occurs in a peripheral device, it is determined that the peripheral device is unusable. Furthermore, when executing the process in step S101, the CPU 42 refers to the limited use data 304d and determines whether the peripheral device in which the error has occurred is a peripheral device used only by the image forming apparatus 70. .

If “NO” in step S101, that is, if the peripheral device used only in the information processing device 10 or in both the information processing device 10 and the image forming device 70 is unusable, the process advances to step S105. .

On the other hand, if "YES" in step S101, that is, if the peripheral device used only by the image forming apparatus 70 is unavailable, in step S103, the information processing apparatus 10 (multimedia terminal) itself Determine if it is not possible. Here, the CPU 42 determines whether an error that prevents the information processing device 10 itself from being used other than a peripheral device error has occurred, such as a communication failure with the MMK center computer. .

If "YES" in step S103, that is, if the information processing device 10 (multimedia terminal) itself is unusable, display mode A is set in step S105, and the error display mode control process ends. In step S105, the CPU 42 stores (updates) error display mode data 304c indicating display mode A in the data storage area 304.

On the other hand, if "NO" in step S103, that is, if the information processing device 10 (multimedia terminal) is not unusable, display mode B is set in step S107, and the error display mode control process is ended. . In step S107, the CPU 42 stores (updates) error display mode data 304c indicating display mode B in the data storage area 304.

According to this embodiment, if the image forming apparatus is the only one that uses the peripheral device in which the error has occurred, the error message is displayed as a caption that flows in a part of the display area of the top screen, and If only the information processing device 10, or both the information processing device 10 and the image forming device are using the peripheral device where the error has occurred, an error message will be displayed in a dialog on the top screen. Since the display method of the message notifying the occurrence of an error is changed depending on the information processing device 10 and/or image forming device using the peripheral device, it is possible to avoid disturbing the user who uses the service, and An error message can be appropriately notified to employees and users at the location where the information processing system is installed.

In this embodiment, if an error occurs in a peripheral device used only by the image forming device, the background color of a part of the display area of the integrated home screen is changed from the normal color, and this Although the error message is displayed in the display area as a flowing caption, the present invention is not limited to this.

In another embodiment, the background color of the display area or the color of the message may be changed so that error messages for employees and error messages for service personnel can be distinguished. In this case, even if the error message is displayed as a subtitle with a small amount of information, it is possible to inform at a glance who the error message is intended for.

Furthermore, in other embodiments, error messages and normal messages may be displayed alternately in telops. In this case, normal messages can be checked even when an error occurs.

In this embodiment, an information processing system is configured in which an information processing apparatus and an image forming apparatus are provided so as to be able to communicate with each other, but the present invention is not limited to this. The image forming device may also function as an information processing device. In this case, various programs (information processing programs) and various data shown in FIG. 11 are stored in the RAM of the image forming apparatus, and the CPU of the image forming apparatus performs the screen display processing and processing shown in FIGS. Executes error display mode control processing. However, since the image forming apparatus does not include a photo printer and a sticker printer, photo printing services are not provided. Further, a receipt printer and a money processing section are provided to be able to communicate with the image forming apparatus. Furthermore, the image forming apparatus is provided with a recording medium connection section, a magnetic card reading section, a code reading section, and a short distance communication section.

Further, the numerical values, screens, specific configurations, etc. mentioned in the above-mentioned embodiments are merely examples, and can be changed as appropriate depending on the actual product. For example, the MFP home screen button may also be displayed on the integrated home screen, and the MFP home screen may be omitted.

Furthermore, the order in which the steps in the flowcharts shown in the above-described embodiments are processed can be changed as appropriate as long as the same result is obtained.

Further, the present invention is not limited to the form of an information processing device or an image forming device, but also the form of a program (software) called a control program for the information processing device or image forming device, and the form of a program (software) called a control program for the information processing device or the image forming device. The invention can also be provided in the form of a method for controlling an apparatus.

The program may be provided by being recorded on a computer-readable recording medium, and the computer system may read and execute the program recorded on the recording medium to perform the processing of each part. Note that the "computer system" herein includes hardware such as an OS and peripheral devices.

Furthermore, the term "computer-readable recording medium" refers to portable media such as USB memory, flexible disks, magneto-optical disks, ROMs, and CD-ROMs, and storage devices such as hard disks built into computer systems.

10... Information processing device 12... Touch panel 14... Display 42... CPU
44...RAM
46...ROM
70...Image forming apparatus 100...Information processing system

Claims (10)

an information processing device that includes a display and an operation unit and provides a plurality of first services;
An information processing system comprising an image forming device that cooperates with the information processing device to provide a plurality of second services different from the first service, the information processing system comprising:
a selection screen display unit that displays on the display a selection screen for the user to select the first service or the second service provided from the plurality of first services and the plurality of second services;
At least, when an error occurs in any of the various peripheral devices of the information processing device, a notification unit that notifies the error state using different notification methods depending on whether the various peripheral devices can be used, and the information If the peripheral device is used only by the processing device, or if the peripheral device used by the information processing device and the image forming device is unusable, displaying the error status message in a dialog on the front of the selection screen. A first mode is set, and if the peripheral device used only by the image forming apparatus is unavailable, a second mode is set in which the error status message is displayed in a part of the selection screen. Equipped with a setting section to
The notification unit displays the error status message in a dialog on the front of the selection screen when the first mode is set, and displays the message on the selection screen when the second mode is set. An information processing system that displays a message indicating the error state in a part of the display area. The setting unit further sets the second mode when the information processing device itself is unusable;
2. The notification unit, when the second mode is set, displays the error state message indicating that the information processing device itself is unusable in a dialog on the front of the selection screen. information processing system. 3. The information processing system according to claim 2, wherein the notification unit alternately displays a message in the error state and a message in a normal state in which the error does not occur in a partial display area of the selection screen. Any one of claims 1 to 3, wherein the notification unit changes the background color of a part of the display area of the selection screen to a second color different from a first color in normal times when the error does not occur. The information processing system described in . The notification unit may display a message regarding the error state to an employee at a location where the information processing device and the image forming device are installed, and a message regarding the error state to a service person. The information processing system according to claim 4, wherein the second color is set to a different color. The information processing system according to any one of claims 1 to 5, wherein the notification unit displays the message as a flowing telop in a part of the display area of the selection screen. 7. The information processing system according to claim 1, further comprising an execution unit that executes a screen saver of different colors depending on whether the error occurs or not. An information processing device that includes a display and an operation unit and provides a plurality of first services,
communicably connected to an image forming apparatus that jointly provides a plurality of second services different from the first service;
a selection screen display unit that displays on the display a selection screen for the user to select the first service or the second service provided from the plurality of first services and the plurality of second services;
At least, when an error occurs in any of the various peripheral devices of the information processing device, a notification unit that notifies the error state using different notification methods depending on whether the various peripheral devices can be used, and the information If the peripheral device used only by the processing device, or if the peripheral device used by the information processing device and the image forming device is unusable, the error status message is displayed in a dialog on the front of the selection screen. and if the peripheral device used only by the image forming apparatus is unavailable, a second mode is set in which the error status message is displayed in a part of the selection screen. Equipped with a setting section for setting,
The notification unit displays the error status message in a dialog on the front of the selection screen when the first mode is set, and displays the message on the selection screen when the second mode is set. An information processing device that displays the error state message in a part of the display area. A screen display program for an information processing device that includes a display and an operation unit and provides a plurality of first services,
The information processing device is communicably connected to an image forming device that jointly provides a plurality of second services different from the first service,
The screen display program causes the processor of the information processing device to:
a selection screen display step of displaying on the display a selection screen for the user to select the first service or the second service provided from the plurality of first services and the plurality of second services;
At least, when an error occurs in any of the various peripheral devices of the information processing device, a notification step of notifying the error state using different notification methods depending on whether the various peripheral devices can be used, and the information If the peripheral device used only by the processing device, or if the peripheral device used by the information processing device and the image forming device is unusable, the error status message is displayed in a dialog on the front of the selection screen. and if the peripheral device used only by the image forming apparatus is unavailable, a second mode is set in which the error status message is displayed in a part of the selection screen. Run the configuration steps you want to configure,
The notification step includes displaying the error status message in a dialog on the front of the selection screen when the first mode is set, and displaying the message on the selection screen when the second mode is set. A screen display program that displays the error status message in a part of the display area. A screen display method for an information processing device that includes a display and an operation unit and provides a plurality of first services, the method comprising:
The information processing device is communicably connected to an image forming device that jointly provides a plurality of second services different from the first service,
(a) displaying on the display a selection screen for the user to select the first service or the second service provided from the plurality of first services and the plurality of second services;
(b) At least, when an error occurs in any of the various peripheral devices of the information processing device, notifying the error state using different notification methods depending on whether the various peripheral devices can be used; (c) If the peripheral device used only by the information processing device or used by the information processing device and the image forming device is unusable, the error status message is displayed on the selection screen. A first mode is set to display a dialog in the foreground, and if the peripheral device used only by the image forming apparatus is unavailable, the error status message is displayed in a part of the selection screen. configuring a second mode to
In the step (b), when the first mode is set, the error status message is displayed in a dialog on the front of the selection screen, and when the second mode is set, the selection screen is displayed as a dialog. A screen display method that displays a message indicating the error state in a partial display area of the screen.

Images