JP2023132150A - Information processing device and program - Google Patents

Abstract

To provide an information processing device and program capable of easily selecting a product that a customer wants to eat.SOLUTION: An information processing device according to an embodiment includes a customized menu creation unit for creating a customized menu through which a favorite product can be easily selected from among products ordered in a store on the basis of acquired information of the favorite product of a customer, and a customized menu storage unit for storing the created customized menu for each customer on the basis of customer specification information.SELECTED DRAWING: Figure 13

Description

Embodiments of the present invention relate to an information processing device and a program.

2. Description of the Related Art Conventionally, restaurants such as conveyor belt sushi restaurants, for example, have been equipped with self-ordering systems in which customers input and order desired products from ordering terminals provided at each seat.

The ordering terminal displays all orderable products as a menu, and the customer searches for, specifies, and orders the desired product from the menu.

By the way, there are trends in the products that customers order, but each ordering terminal displays a menu with the same content (hereinafter referred to as the "standard menu") that can be used at all stores and includes all products that can be ordered. Ru. Since the standard menu includes many items, customers have to search for and order the item they want to eat from the displayed standard menu, and cannot easily select the item they want to eat.

The problem to be solved by the present invention is to provide an information processing device and a program that allow customers to easily select products they want to eat.

The information processing device of the embodiment includes a customized menu creation unit that creates a customized menu that allows the user to easily select the favorite product from among the products ordered at the store, based on the acquired information on the customer's favorite product; The customized menu storage unit stores the created customized menu for each customer based on customer specific information.

FIG. 1 is a diagram showing an order management system according to the first embodiment. FIG. 2 is an explanatory diagram illustrating the situation near the customer seats in the store. FIG. 3 is an explanatory diagram showing registration of favorite products and display of a customization menu. FIG. 4 is a block diagram showing the hardware configuration of the mobile terminal. FIG. 5 is a block diagram showing the hardware configuration of the headquarters server. FIG. 6 is a memory map showing the configuration of the customer master. FIG. 7 is a block diagram showing the hardware configuration of the order terminal. FIG. 8 is a block diagram showing the hardware configuration of the store server. FIG. 9 is a memory map showing the configuration of the order management section. FIG. 10 is a flowchart showing the flow of control processing of the mobile terminal. FIG. 11 is a functional block diagram showing the functional configuration of the headquarters server. FIG. 12 is a flowchart showing the flow of control processing of the headquarters server. FIG. 13 is a flowchart showing a part of the flow of favorite registration processing by the headquarters server. FIG. 14 is a flowchart showing the flow of customized menu transmission processing by the headquarters server. FIG. 15 is a flowchart showing the flow of control processing of the store server. FIG. 16 is a flowchart showing the flow of control processing of the order terminal. FIG. 17 is an explanatory diagram showing the display of a customized menu based on favorite products and order history in the second embodiment. FIG. 18 is a flowchart showing the flow of control processing of the headquarters server. FIG. 19 is a flowchart showing the flow of history processing by the headquarters server. FIG. 20 is an explanatory diagram showing registration of favorite products and display of a customized menu in the third embodiment.

(First embodiment)
The first embodiment will be described below. In the first embodiment, a headquarters server installed at a headquarters that controls a conveyor belt sushi chain store will be described as an example of an information processing device. Note that the first embodiment is an example for explaining the present invention, and does not limit the present invention.

At a sushi restaurant called conveyor belt sushi, the sushi products (many varieties of sushi that have not been ordered) are placed on plates on a patrol lane that is set up so that it is in contact with the customer's seats. It is placed on top and transported to the audience seats. A customer seated at a customer seat picks up a plate of the product he/she wants to eat from among the products that have been moved along the patrol lane.

Additionally, one order terminal is installed at each seat. The order terminal is a device for ordering a product selected by a customer from among all the products sold by the store. Products ordered from the ordering terminal are transported to customer seats by a patrol lane or an order lane dedicated to transporting ordered products.

FIG. 1 shows an order management system that manages ordered products at a store. The order management system 10 includes a headquarters server 1 installed at the headquarters that controls the store M, a store server 3 and an order terminal 5 installed at the store M, and a mobile terminal 7 carried by a customer. The head office server 1 and the store server 3 are connected by a communication line 2 such as the Internet or a wireless or wired dedicated line. In the store M, an order terminal 5 installed at each customer seat and a store server 3 are connected by a communication line 4 such as a LAN (Local Area Network) line. Further, the headquarters server 1 is connected to a mobile terminal 7 carried by a customer via a communication line 6 such as an Internet line, for example.

The mobile terminal 7 is a device such as a mobile phone, a smartphone, or a PDA (Personal Digital Assistant). For example, a dedicated application is installed on the mobile terminal 7, and a standard menu from which orders can be placed at each store M is displayed. The mobile terminal 7 also stores the customer ID (identification, customer identification information that identifies the customer) of the customer who carries the mobile terminal 7. When the customer specifies a favorite product from the displayed standard menu, the application transmits information on the specified favorite product to the headquarters server 1 along with the customer ID. In this manner, the customer uses the mobile terminal 7 to transmit the customer's favorite product to the head office server 1. Furthermore, the mobile terminal 7 transmits information about products that cannot be eaten due to certain circumstances or products that the user does not like to the headquarters server 1 as products that the user does not like.

One or more order terminals 5 are installed at each customer seat in the store M. The ordering terminal 5 is a device operated by a customer to order products by specifying the products the customer wants to eat, inputting and transmitting the number of orders. The order terminal 5 displays product information (for example, product name, price, product image, etc.) of all products that can be ordered at the store M on the display section 58 (see FIG. 7) as a standard menu. The order terminal 5 also displays a customized menu, which will be described later, on the display unit 58. The order terminal 5 includes a card reader 60 (see FIG. 7), reads the customer ID, and transmits it to the store server 3. Note that the order terminal 5 may acquire the customer ID transmitted from the mobile terminal 7 when making a reservation for food and drink. Further, the order terminal 5 may acquire the customer ID inputted on the store entry device operated at the entrance when the customer visits the store.

The store server 3 manages sales of products at each store M. The store server 3 transmits the customer ID received from the order terminal 5 to the head office server 1. The store server 3 transmits the sales information of the store M, which is aggregation of the order information received from the order terminal 5, to the headquarters server 1. Further, the store server 3 transmits the customized menu received from the headquarters server 1 to the order terminal 5.

The headquarters server 1 manages sales of products at each store M. The head office server 1 stores customer order history (type and number of ordered products (number of plates), date and time of order, etc.) for each customer ID. The head office server 1 stores information on favorite products sent by the customer from the mobile terminal 7 for each customer ID.

The head office server 1 also creates customized menus for each customer ID, based on the stored information on favorite products. For example, create a customized menu as follows. Note that the customized menu is information on a screen that can be displayed on the order terminal 5 and includes the product name, price, product image, etc. related to the product selected for the customer.
(1) Headquarters server 1 creates a customized menu (customized menu 1) that includes only the favorite products received from the customer.
(2) The head office server 1 extracts the favorite products and frequently ordered products of other customers whose ordering tendencies are similar to the customer, and creates a customized menu (customized menu 2) in addition to the customized menu 1. Other customers whose ordering tendencies are similar to the customer in question are, for example, customers with whom many of their favorite products match. It is estimated that these customers have similar product ordering tendencies (product preferences) as the customer in question. Note that if the products that other customers often order include products that the customer does not like, the products are not included in the customized menu 2.
(3) Create a customized menu that adds and displays information on products recommended by store M (products that the store wants to sell, campaign products, etc.) to customized menu 1 and customized menu 12 (customized menu 3).

In this way, the headquarters server 1 creates any of the customized menus 1 to 3. The created customized menus 1 to 3 have contents based on the customer's favorite products. Then, the head office server 1 transmits the created customized menu to the order terminal 5 via the store server 3. The order terminal 5 displays the received customized menu as a my order screen. Therefore, the ordering terminal 5 allows the customer to easily order the product he/she wants to eat. Note that the order terminal 5 displays a standard menu by operating separately from the customized menus 1 to 3. Furthermore, in the customization menus 2 and 3, the image of the customer's favorite product is displayed larger than the images of other products. By doing so, it is possible to distinguish between the customer's favorite products and other products in the customized menu.

Next, the structure near the seats where customers are seated will be explained. FIG. 2 is an explanatory diagram illustrating the situation near the customer seats in the store. As shown in FIG. 2, the audience seats K are provided adjacent to an endless patrol lane R and a substantially linear order lane L that allows reciprocating movement. The patrol lane R is a lane that moves endlessly, and the product S placed on the patrol lane R moves in the direction of arrow Y as the patrol lane R moves. An unspecified number of products S are placed on the patrol lane R and transported. The order lane L is installed above the patrol lane R. The order lane L directly transports the product S ordered from the order terminal 5 from the kitchen to the customer seat K where the order was made.

A table T is installed in the audience seat K, and seats C are installed on both sides of the table T. Further, each seat K is given a seat number that identifies the seat K. A customer takes a seat at seat C, picks up products from circulation lane R and order lane L onto table T, and eats them. The order terminal 5 is installed approximately in the center of the audience seats K and above the order lane L. A customer seated at seat C operates the order terminal 5 to order a desired product.

From here, setting, sending, and registering favorite products, and creating and displaying a customized menu in the first embodiment will be explained. FIG. 3 is an explanatory diagram showing a my order screen on which registration of favorite products and a customization menu are displayed in the first embodiment. As shown in FIG. 3, the mobile terminal 7 with the application installed stores product information (product name, price, product image, etc.) of products that can be ordered at store M (product master information in FIG. 4). 742). By selecting a favorite product from the product master 742, the customer causes the product information of the product to be displayed on the display section 78 (see FIG. 4) of the mobile terminal 7. Among the displayed favorite products, the customer attaches a badge B indicating the degree of preference to the favorite product that he/she likes the most or the favorite product that he/she likes very much. In FIG. 3, a large heart badge B is attached to the most favorite products (product A and product B). Moreover, a small heart badge B is attached to a product (product C) that is quite liked. On the other hand, for products that the user dislikes or cannot eat due to allergies or other reasons (Product F), a badge B indicating this fact is attached.

The mobile terminal 7 uses the installed application to transmit the product information of the favorite product with badge B information attached to the head office server 1 along with the customer ID.

The head office server 1 receives product information and badge information related to the favorite product from the mobile terminal 7 along with the customer ID. The head office server 1 stores the received product information regarding the favorite product for each customer in correspondence with the customer ID (registration of favorite product). If the received information includes information on products that the customer does not like or information on products that cannot be eaten due to reasons such as allergies, the head office server 1 also stores this information for each customer.

Next, based on the stored information on the favorite products, the headquarters server 1 searches for other customers' favorite products that have similar tendencies, and searches for other customers' favorite products that have similar trends to the other customers' favorite products. Extract information about customers' favorite products.

Next, the headquarters server 1 creates a customized menu (customized menu 2) for the customer based on the stored favorite products of the customer and the extracted favorite products of other customers. Then, the headquarters server 1 stores the created customized menu information in correspondence with the received customer ID.

By having the ordering terminal 5 read a customer card, etc., the headquarters server 1 receives the customer ID from the ordering terminal 5 via the store server 3, and reads the customized menu information stored in correspondence with the customer ID. It is read out and sent via the store server 3 to the order terminal 5 to which the customer ID was sent.

The order terminal 5 receives and stores customized menu information from the headquarters server 1. The order terminal 5 then displays the stored customized menu as a my order screen. Among the customized menus displayed on the order terminal 5, product A, product B, and product C surrounded by a dotted line 62 are the customer's favorite products and are marked with a heart badge B on the mobile terminal 7. The products surrounded by the dotted line 63 are the products not attached with badge B among the customer's favorite products, and the favorite products of other customers who have registered similar favorite products extracted above. . As shown in FIG. 3, the image of the product with the badge B surrounded by the dotted line 62 is displayed larger than the product image surrounded by the dotted line 63. Therefore, in the displayed customized menu, products with badge B are easily recognized. Note that if the extracted favorite products of other customers include products with badge B attached to products that they dislike or cannot eat due to reasons such as allergies, the headquarters server 1 Create a customized menu that does not include product information. Therefore, when displaying the customized menu, the ordering terminal 5 does not display products that the user dislikes or products that he or she cannot eat due to reasons such as allergies.

Note that when the headquarters server 1 creates a customized menu, it is not essential to add information on other customers' favorite products, and the customized menu (customized menu 1) is created based on information only on the customer's favorite products. may be created. In this case, the order terminal 5 displays a customized menu relating only to the customer's favorite products. Further, a customized menu 3 may be created by adding recommended products and campaign products of the store to the customized menu 1 and the customized menu 2.

From here on, the hardware configuration of the mobile terminal 7 will be explained. FIG. 4 is a block diagram showing the hardware configuration of the mobile terminal 7. As shown in FIG. As shown in FIG. 4, the mobile terminal 7 includes a CPU (Central Processing Unit) 71, a ROM (Read Only Memory) 72, a RAM (Random Access Memory) 73, a memory section 74, and the like. The CPU 71 mainly controls the mobile terminal 7. ROM72 stores various programs. The RAM 73 stores programs and various data. The memory section 74 stores various programs. The CPU 71, ROM 72, RAM 73, and memory section 74 are connected to each other via a bus 75. The CPU 71, ROM 72, and RAM 73 constitute a control unit 700. That is, the control unit 700 executes control processing for the mobile terminal 7, which will be described later, by the CPU 71 operating according to a control program stored in the ROM 72 or the memory unit 74 and developed in the RAM 73.

The RAM 73 includes a favorite product section 731. The favorite product section 731 stores information about the favorite product selected by the customer. When batch information is added to a favorite product, the favorite product section 731 stores information about the selected favorite product in association with the batch information.

The memory unit 74 is composed of a nonvolatile memory such as an HDD (Hard Disc Drive) or flash memory that retains stored information even when the power is turned off, and includes a control program unit 741 that stores control programs, a product master 742, and a customer ID. 743. The product master 742 stores product information (product name, price, product image, etc.) for each product in correspondence with product specifying information (for example, product code) that specifies the product. The customer ID section 743 stores a customer ID (customer identification information) that identifies the customer who owns the mobile terminal 7.

Further, the control section 700 is connected to an operation section 77 and a display section 78 via a bus 75 and a controller 76. The operation unit 77 is, for example, a touch panel type keyboard provided on the display unit 78, and has a selection key 771 and a transmission key 772. The selection key 771 is operated when selecting a favorite product and when adding badge B to the selected favorite product. The transmission key 772 is operated to transmit information on the selected favorite product, badge information, and customer ID to the headquarters server 1. The display section 78 displays information to the operator. The display unit 78 displays an image of a selection key 771 and an image of a transmission key 772.

Further, the control section 700 is connected to a communication section 79 via a bus 75. The communication unit 79 connects to the headquarters server 1 via the communication line 6. The control unit 700 transmits information on the favorite product, badge information, and customer ID from the communication unit 79 to the headquarters server 1 .

From here on, the hardware configuration of the headquarters server 1 will be explained. FIG. 5 is a block diagram showing the hardware configuration of the headquarters server 1. As shown in FIG. 5, the headquarters server 1 includes a CPU 11, a ROM 12, a RAM 13, a memory section 14, and the like. The CPU 11 is the main control body for the headquarters server 1. The ROM 12 stores various programs. The RAM 13 stores programs and various data. The memory unit 14 stores various programs. The CPU 11, ROM 12, RAM 13, and memory section 14 are connected to each other via a bus 15. The CPU 11, ROM 12, and RAM 13 constitute a control unit 100. That is, the control unit 100 executes control processing of the headquarters server 1, which will be described later, by the CPU 11 operating according to a control program stored in the ROM 12 or the memory unit 14 and developed in the RAM 13.

The RAM 13 includes a preference information section 131. The preference information section 131 stores information on favorite products, badge information, and customer ID received from the mobile terminal 7.

The memory unit 14 is composed of a nonvolatile memory such as an HDD or flash memory that retains stored information even when the power is turned off, and includes a control program unit 141 that stores control programs, a product master 142, a customer master 143, and a store information unit. It has 144. The product master 142 stores product information of all products sold at each store M in correspondence with product specifying information that specifies the product. The customer master 143 stores information regarding customers for each customer. The customer master 143 will be described later with reference to FIG. The store information section 144 stores ranking information of products ranked in descending order of the number of orders of the products in each store.

Further, the control section 100 is connected to an operation section 17 and a display section 18 via a bus 15 and a controller 16. The operation unit 17 is a keyboard operated by the operator of the headquarters server 1. The display unit 18 displays information to the operator of the headquarters server 1.

Further, the control unit 100 is connected to a communication unit 19 and a communication unit 20 via a bus 15. The communication unit 19 connects to the mobile terminal 7 via the communication line 6 and sends and receives information. The communication unit 20 connects to the store server 3 via the communication line 2 and sends and receives information.

Next, the customer master 143 will be explained. FIG. 6 is a memory map showing the configuration of the customer master 143. As shown in FIG. 6, the customer master 143 includes a customer ID section 1431, a customer information section 1432, a preference information section 1433, an order history section 1434, and a customized menu section 1435. The customer ID section 1431 stores customer IDs (customer identification information) that identify customers for each customer. The customer information section 1432 stores customer information (name, address, telephone number, address of the mobile terminal 7, etc.) of each customer in association with the customer ID of each customer. The preference information section 1433 stores information on the customer's favorite products received from the mobile terminal 7 in association with the customer ID of each customer. In addition, when receiving badge information added to a favorite product, the preference information unit 1433 stores the badge information in association with the information on the favorite product.

The order history section 1434 stores order information (product specific information of the ordered product, product name, price, order date and time, etc.) regarding the ordered product received from the order terminal 5 for each customer in association with the customer ID of each customer. do. Every time the order history section 1434 receives order information, it adds up the number of ordered products, order date and time, etc. related to the order information, and stores them cumulatively. The customized menu section 1435 creates a customized menu for each customer based on the information on the favorite products stored in the preference information section 1433 in association with the customer ID of each customer, and stores the customized menu for each customer.

From here on, the hardware configuration of the order terminal 5 will be explained. FIG. 7 is a block diagram showing the hardware configuration of the order terminal 5. As shown in FIG. As shown in FIG. 7, the order terminal 5 includes a CPU 51, a ROM 52, a RAM 53, a memory section 54, and the like. The CPU 51 mainly controls the order terminal 5. The ROM 52 stores various programs. The RAM 53 stores programs and various data. The memory unit 54 stores various programs. The CPU 51, ROM 52, RAM 53, and memory section 54 are connected to each other via a bus 55. The CPU 51, ROM 52, and RAM 53 constitute a control unit 500. That is, the control unit 500 executes control processing for the order terminal 5, which will be described later, by the CPU 51 operating according to a control program stored in the ROM 52 or the memory unit 54 and developed in the RAM 53.

The RAM 53 includes a customer ID storage section 531, an order information section 532, and a customization information section 533. The customer ID storage unit 531 stores the customer ID read from the customer card by the card reader 60. Alternatively, the customer ID storage unit 531 stores a valid customer ID at the time of reservation at store M. Alternatively, the customer ID storage unit 531 stores the customer ID input from the entrance terminal when entering the store. The order information section 532 stores order information regarding the ordered product ordered from the order terminal 5 (product identification information of the ordered product, product name, price, order date and time, etc.). The customization information unit 533 stores information on a customized menu created for the customer with the customer ID stored in the customer ID storage unit 531, which is transmitted from the headquarters server 1 and received via the store server 3.

The memory section 54 is composed of a nonvolatile memory such as an HDD or flash memory that retains stored information even when the power is turned off, and includes a control program section 541 that stores a control program, a product master 542, and a customer seat number section 543. The product master 542 stores product information of all products sold at each store M in correspondence with product specifying information that specifies the product. The audience seat number section 543 stores the audience seat number that specifies the audience seat K where the order terminal 5 is installed.

Further, the control section 500 is connected to an operation section 57, a display section 58, an audio input section 59, and a card reader 60 via a bus 55 and a controller 56. The operation unit 57 is, for example, a touch panel provided on the display unit 58, and is operated by the customer who is the operator of the order terminal 5. The operation unit 57 has a product selection key 571, an order key 572, and a payment key 573. The product selection key 571 is a key for selecting a product to order. The order key 572 is a key for ordering the selected product. When a product is ordered, the order information is displayed on an order display section (not shown) provided in the kitchen, and the ordered product (sushi) is cooked. The payment key 573 is operated when finishing eating and drinking and making payment. When the payment key 573 is operated, for example, the card reader 60 reads information on the credit card, etc., and performs payment processing at the customer seat K. Alternatively, the user may go to a payment device (not shown) and perform cash payment processing or card payment processing. The display unit 58 displays information to the operator of the order terminal 5. The display unit 58 displays images of a product selection key 571, an order key 572, and a payment key 573.

The voice input unit 59 is a device that recognizes an input human voice, and is a device for placing an order by voice. For example, when a product number uniquely attached to each product is input in a store to identify the product, the voice input unit 59 uses voice recognition technology to identify the corresponding product when the product number is input as a voice. Identify. When a product is specified, the control unit 500 automatically processes an order for the product. Additionally, when a specific voice (for example, a predetermined voice such as "I leave it to you") is input, the voice recognition technology recognizes the voice. When the voice is recognized, the control unit 500 automatically performs an ordering process for a predetermined product. The predetermined product is, for example, a favorite product stored in the customization information section 533. In addition, you can order take-out products based on the voice of "Usimono Omakase."

The card reader 60 reads a card (credit card, debit card, point card, etc.) brought by the customer. The control unit 500 transmits the customer ID read by the card reader 60 to the headquarters server 1. The control unit 500 executes payment processing for food and drinks based on the credit card or debit card read by the card reader 60.

Further, the control section 500 is connected to a communication section 61 via a bus 55. The communication unit 61 connects to the store server 3 via the communication line 4 and sends and receives information.

From here on, the hardware configuration of the store server 3 will be explained. FIG. 8 is a block diagram showing the hardware configuration of the store server 3. As shown in FIG. 8, the store server 3 includes a CPU 31, a ROM 32, a RAM 33, a memory section 34, and the like. The CPU 31 is the main control entity for the store server 3. The ROM 32 stores various programs. The RAM 33 stores programs and various data. The memory unit 34 stores various programs. The CPU 31, ROM 32, RAM 33, and memory section 34 are connected to each other via a bus 35. The CPU 31, ROM 32, and RAM 33 constitute a control unit 300. That is, the control unit 300 executes control processing for the store server 3, which will be described later, by the CPU 31 operating according to a control program stored in the ROM 32 or the memory unit 34 and developed in the RAM 33.

The RAM 33 has an order management section 331. The order management unit 331 stores orders received from the order terminal 5. The order management unit 331 will be described later with reference to FIG.

The memory section 34 is composed of a nonvolatile memory such as an HDD or a flash memory that retains stored information even when the power is turned off, and includes a control program section 341 that stores a control program and a product master 342. The product master 342 stores product information of all products sold at each store M in correspondence with product specifying information that specifies the product.

Further, the control section 300 is connected to an operation section 37 and a display section 38 via a bus 35 and a controller 36. The operation unit 37 is, for example, a touch panel provided on the display unit 38, and is operated by the operator of the store server 3. The display unit 38 displays information to the operator of the store server 3.

Further, the control unit 300 is connected to a communication unit 39 and a communication unit 40 via a bus 35. The communication unit 39 connects to the order terminal 5 via the communication line 4 and sends and receives information. The communication unit 40 connects to the headquarters server 1 via the communication line 2 and sends and receives information.

Next, the order management section 331 will be explained. FIG. 9 is a memory map showing the configuration of the order management section 331. As shown in FIG. 9, the order management section 331 includes a customer seat number section 3311, an order information section 3312, and a customer ID section 3313. The audience seat number section 3311 stores the audience seat number assigned to each audience seat K. The order information section 3312 stores product information (product name, price, order date and time, etc.) of the product ordered from the order terminal 5 of the corresponding seat K in association with the seat number stored in the seat number section 3311. . The customer ID section 3313 stores the customer seat number when the order terminal 5 provided at the customer seat K reads the customer ID (including when the customer ID is input at the time of reservation and when the customer ID is input at the entrance terminal). The customer ID is stored in correspondence with the customer seat number stored in the section 3311.

From here on, control of the mobile terminal 7 will be explained. FIG. 10 is a flowchart showing the flow of control processing of the mobile terminal 7. As shown in FIG. 10, when the installed application is started, the control unit 700 of the mobile terminal 7 displays the standard menu of the product read from the product master 742 on the display unit 78 (S11). Next, the control unit 700 determines whether a product is selected from the displayed standard menu and the selection key 771 is operated (S12). If it is determined that the operation has been performed (Yes in S12), the control unit 700 stores information on the selected product as information on a favorite product in the favorite product section 731 (S13). At this time, if the badge B is attached to the favorite product, the information about the badge B is added to the information about the product and stored in the favorite product section 731. Furthermore, when a favorite product is selected, the process of S12 and S13 are repeated.

Further, if it is determined that the selection of the product and the operation of the selection key 771 are not performed (No in S12), the control unit 700 determines whether the transmission key 772 has been operated (S14). If the send key 772 is not operated (No in S14), the process returns to S12, and if it is determined that the send key 772 has been operated (Yes in S14), the control unit 700 selects the item stored in the favorite product section 731. The information on the favorite product (and the badge information if badge information is added) is transmitted to the headquarters server 1 (S15). Then, the control unit 700 ends the process.

From here on, the functional configuration of the headquarters server 1 according to the first embodiment will be explained. FIG. 11 is a functional block diagram showing the functional configuration of the headquarters server 1. As shown in FIG. 11, by following the control program stored in the control program section 141 of the ROM 12 or the memory section 14, the control section 100 includes a customized menu creation section 101, a customized menu storage section 102, a customized menu output section 103, It functions as a history storage section 104.

The customized menu creation unit 101 creates a customized menu that allows the customer to easily select the desired product from among the products ordered at the store M, based on the acquired information on the customer's favorite products. As a specific example, the customized menu creation unit 101 creates one of the customization menus 1 to 3 described above.

The customized menu storage unit 102 stores the customized menus created by the customized menu storage unit 102 for each customer in the customer master 143 in association with the customer ID.

When the customer ID is input, the customized menu output unit 103 outputs the customized menu stored in the customized menu storage unit 102 in a displayable manner. Specifically, when a customer ID is input, the customized menu output unit 103 outputs the customized menu stored in the customized menu storage unit 102 to the order terminal 5 specified by the customer ID via the store server 3. Send it so it can be displayed.

The history storage unit 104 stores, in the order history unit 1434, order information related to products ordered in the past by the customer identified by the customer ID, for each customer ID.

Next, control of the headquarters server 1 will be explained. FIG. 12 is a flowchart showing the flow of control processing of the headquarters server 1. As shown in FIG. 12, the control unit 100 of the headquarters server 1 determines whether information on the favorite product (and badge information if badge information is added) and the customer ID are received from the mobile terminal 7. (S31). If it is determined that the product information of the favorite product and the customer ID have been received (S31: Yes), the control unit 100 executes favorite registration processing (S32). Then, the control unit 100 ends the process.

FIG. 13 is a flowchart showing the flow of the favorites registration process of the headquarters server 1 processed in S32. The control unit 100 stores (i.e. registers) the received information on the favorite product (including the badge information if badge information is added) in the customer's preference information section 1433 identified by the customer ID received at the same time. ) (S321). Next, the control unit 100 extracts the favorite products of other customers whose favorite products have similar tendencies (S322). The process of S322 searches for information on favorite products stored in the preference information section 1433 of other customers based on the favorite products stored in S321, and the trends of the favorite products stored in S321 are similar. Extract the favorite products of other customers.

Next, the customized menu creation unit 101 creates a menu for the customer (suitable for the customer's preferences) based on the information on the favorite product stored in S321 and the other customer's favorite products searched and extracted in S322. ) Create a customized menu (S323). Then, the customized menu storage unit 102 stores the created customized menu in the customized menu unit 1435 corresponding to the customer ID of the customer (S324).

Returning to the explanation of FIG. 12. Further, if it is determined that the information on the favorite product and the customer ID have not been received (No in S31), the control unit 100 receives the order information and customer ID on the product from the order terminal 5 via the store server 3. It is determined whether the message has been received (S33). If it is determined that the product order information and customer ID have been received (Yes in S33), the control unit 100 executes history processing to cumulatively store the received order information in the order history unit 1434 (S34). . Then, the control unit 100 ends the process.

Further, if it is determined that the product order information and the customer ID have not been received (No in S33), the control unit 100 determines whether the customer ID transmitted from the order terminal 5 has been received via the store server 3. A judgment is made (S35). If it is determined that the customer ID has been received (Yes in S35), the control unit 100 performs a customized menu transmission process (S36). Then, the control unit 100 ends the process.

FIG. 14 is a flowchart showing the flow of the customized menu sending process of the headquarters server 1, which is processed in S36. As shown in FIG. 14, the control unit 100 reads the customized menu information stored in the customized menu unit 1435 (S361). That is, the control unit 100 reads the customized menu stored in S324. Next, the customized menu output unit 103 transmits the read customized menu information and customer ID information to the order terminal 5 that transmitted the customer ID via the store server 3 (S362).

From here on, control of the store server 3 will be explained. FIG. 15 is a flowchart showing the flow of control processing of the store server 3. As shown in FIG. 15, the control unit 300 of the store server 3 determines whether the customer ID has been received from the order terminal 5 (S41). If it is determined that the customer ID has been received (S41: Yes), the control unit 300 transmits the received customer ID to the headquarters server 1 (S42). Then, the control unit 300 ends the process.

If it is determined that the customer ID has not been received from the order terminal 5 (No in S41), the control unit 300 determines whether customized menu information has been received from the headquarters server 1 (S43). If it is determined that the customized menu information has been received (S43: Yes), the control unit 300 transmits the received customized menu information to the order terminal 5 having the customer ID that was received at the same time (S44). Then, the control unit 300 ends the process.

If it is determined that the customized menu information has not been received (No in S43), the control unit 300 determines whether the product order information and the customer seat number have been received from the order terminal 5 (S45). If it is determined that the product order information and the audience seat number have been received (Yes at S45), the control unit 300 associates the received order information with the audience seat number stored in the audience seat number section 3311 and orders the order information. It is stored in the information section 3312 (S46). Note that if the customer ID is received at the same time, the control unit 300 stores the customer ID in the customer ID section 3313 associated with the received seat number (S46). Next, the control unit 300 performs processing of ordering the cooking of the product to the kitchen based on the stored order information (S48). Then, the control unit 300 ends the process.

If it is determined that the product order information and the customer seat number have not been received (No in S45), the control unit 300 determines whether payment information has been received from the order terminal 5 (S49). If it is determined that the payment information has been received (Yes in S49), the control unit 300 executes payment processing based on the payment information (S50). Then, the control unit 300 transmits the order information (and the customer ID if the customer ID is stored in the corresponding customer ID section 3313) for which the payment process has been performed to the headquarters server 1 (S51). Then, the control unit 300 ends the process.

From here on, control of the order terminal 5 will be explained. FIG. 16 is a flowchart showing the flow of control processing of the order terminal 5. The control unit 500 of the order terminal 5 determines whether a customer ID has been input from the card reader 60 or the like (S61). If it is determined that a customer ID has been input (Yes in S61), the control unit 500 stores the input customer ID in the customer ID storage unit 531 (S62). Then, the control unit 500 transmits the stored customer ID to the store server 3 (S63). The control unit 500 then returns to S61.

If it is determined that the input is not a customer ID (No in S61), the control unit 500 determines whether customized menu information has been received from the headquarters server 1 (S64). If it is determined that the customized menu information has been received (S64: Yes), the control unit 500 stores the received customized menu information in the customized information unit 533 (S65). Then, the control unit 500 displays the stored customized menu as a my order screen on the display unit 58 (S66). The customized menu may be displayed automatically, but the customer may be able to select whether to display the standard menu or the customized menu, for example, by operating a selection key or the like. The control unit 500 then returns to S61.

If it is determined that the customized menu information has not been received (No in S64), the control unit 500 determines whether the product selection key 571 has been operated (S67). If it is determined that the product selection key 571 has been operated (Yes in S67), the control unit 500 stores the product information of the specified product in the order information unit 532 (S68). The control unit 500 then returns to S61.

If it is determined that the product selection key 571 has not been operated (No in S67), the control unit 500 determines whether the order key 572 has been operated (S69). If it is determined that the order key 572 has been operated (Yes in S69), the control unit 500 creates order information for the product based on the product information stored in the order information unit 532, and sends the order information to the store server 3. Processing of the order to be sent is executed (S70).

If it is determined that the order key 572 is not operated (No in S69), the control unit 500 determines whether there is a voice input related to an order (S71). If it is determined that there has been a voice input related to an order (Yes in S71), the control unit 500 extracts product information of the ordered product that has been voice input (S73). For example, when a voice saying "I leave it to you as usual" is input, product information of a predetermined product related to the customer is extracted. Then, the control unit 500 creates order information for the product based on the extracted product information, and executes an order process to send it to the store server 3 (S74). With voice input in this manner, the customer can automatically order a product without having to select a product or operate the product selection key 571 or order key 572.

Further, if it is determined that the voice input is not related to an order (No in S71), and after executing the process in S70 and S74, the control unit 500 determines whether the payment key 573 has been operated (S75). . If it is determined that the payment key 573 has been operated (Yes in S75), the control unit 500 generates payment information regarding the customer's food and drink and transmits it to the store server 3 (S76). For example, a sensor that recognizes the type of plate (for example, 100 yen plate or 200 yen plate) and counts the number of plates thrown in at the same time is installed in the input section where plates of sushi are fed in to collect them. Since the control unit 500 can identify the type and number of products eaten by the customer based on the output from the sensor, the control unit 500 generates payment information based on this information. Further, when the payment key 573 is operated, a store clerk may come to the customer seat K and visually count the type and number of plates stacked on the table T and input the data as the payment information. Alternatively, the payment information may be generated based on the information of the wireless tag embedded in the bottom of the dish (including information identifying the product on an individual item basis and information on the type of product). Alternatively, the payment information may be generated by counting the type and number of plates based on images captured by a camera installed above the audience seats K. Note that the store server 3 executes the payment process based on the received payment information. Then, the control unit 500 ends the process. If it is determined that the payment key 573 is not operated (No in S75), the control unit 500 returns to S61.

According to the first embodiment, the headquarters server 1 creates a customized menu suitable for the customer based on the favorite products received from the mobile terminal 7. Therefore, customers can easily select the products they want to eat.

Further, according to the first embodiment, a customized menu is created in which other customers' favorite products that have similar tendencies to other favorite products are added. Therefore, customers can easily select the products they want to eat.

(Second embodiment)
From here on, the second embodiment will be described. In the second embodiment, a customized menu is created by adding order history information to the customized menu of the first embodiment. In the second embodiment, the same components as in the first embodiment are given the same reference numerals, and the explanation will be simplified or omitted.

The second embodiment has the same configurations as the first embodiment in FIGS. 1, 2, 4 to 11, and 13 to 16. Furthermore, in the second embodiment,
(4) Headquarters server 1 creates a customized menu (customized menu 4) by adding ordered products related to past order history (products ordered by the customer in the past) to customized menu 1 or customized menu 2.
(5) In the customized menu 4, the ordered products included in the order history are ranked in descending order of the number of past orders, and a customized menu is created that displays the products in descending order of order (customized menu 5). Rankings may be performed over a period of one month or one year, for example, but rankings may be created by season so that seasonal products are included in the rankings.
(6) Create a customized menu that displays the customized menu 5 in addition to the ranking information of the number of orders of products at the store M (customized menu 6).
(7) Create a customized menu that adds and displays information on products recommended by store M (campaign products, etc.) to customized menus 4 to 6 (customized menu 7).

Next, in the second embodiment, as an example, creation and display of a customized menu 5 in which ranking data based on the customer's order history and the number of orders at the store M are added to the customized menu 1 will be described. FIG. 17 is an explanatory diagram showing the display of a customized menu based on favorite products and order history.

When the same operation as shown in FIG. 3 is performed on the mobile terminal 7, the mobile terminal 7 transmits the product information of the favorite product with the badge information attached to the head office server 1 along with the customer ID.

The head office server 1 receives the product information and badge information related to the favorite product from the mobile terminal 7 along with the customer ID, and stores the product information related to the favorite product for each customer in correspondence with the customer ID.

Furthermore, the head office server 1 receives order information and customer IDs of products ordered by customers from the order terminal 5, and updates and stores order history for each customer. Furthermore, the headquarters server 1 acquires order ranking information related to the number of ordered products at the store M, and acquires and stores similar order ranking information from other stores M as well.

Next, the headquarters server 1 creates and stores rankings related to the number of ordered products based on the customer's order history. Then, the headquarters server 1 creates a customized menu (customized menu 5) for the customer based on the stored information on the customer's favorite products, ranking information on the customer, and ranking information on the store M. Then, the headquarters server 1 stores the created customized menu information in correspondence with the received customer ID.

By having the ordering terminal 5 read a customer card, etc., the headquarters server 1 receives the customer ID from the ordering terminal 5 via the store server 3, and reads the customized menu information stored in correspondence with the customer ID. It is read out and sent to the order terminal 5 via the store server 3.

The order terminal 5 receives and stores customized menu information from the headquarters server 1. The order terminal 5 then displays the stored customized menu as a my order screen. Among the customized menus displayed on the ordering terminal 5, products A, B, and C surrounded by a dotted line 64 are the customer's favorite products and are marked with a heart badge B on the mobile terminal 7. Products surrounded by a dotted line 65 display favorite products to which badge B is not attached, product rankings based on the customer's order history, and rankings of the number of orders for the products at store M. Note that in FIG. 4, the ranking of the number of orders for products at store M is not visible, but it becomes visible by scrolling the screen up and down.

As shown in FIG. 17, the image of the product with the badge B surrounded by the dotted line 64 is displayed larger than the image of the product surrounded by the dotted line 65. Therefore, in the displayed customized menu, products with badge B are easily recognized. Note that if the extracted favorite products of other customers include products with badge B attached to products that they dislike or cannot eat due to reasons such as allergies, the headquarters server 1 , create a customized menu that does not include information about the product. Therefore, the order terminal 5 will not display products that the user dislikes or cannot eat due to reasons such as allergies.

In the customer master 143 of FIG. 6, the order history section 1434 stores the order information of the products received from the order terminal 5 for each customer in association with the customer ID of each customer. Every time the order history section 1434 receives order information, it adds up the order information and the number of orders and stores them cumulatively. The customized menu section 1435 displays information about favorite products stored in the preference information section 1433, order history information stored in the order history section 1434, and information stored in the store information section 144 in correspondence with each customer's customer ID. Create a customized menu for the customer based on some or all of the following information: ranking information on the number of orders for store M stored in the other customer information section 145, and ranking information on the number of orders from other customers stored in the other customer information section 145. and memorized by customer.

In addition, in the voice input section 59 of FIG. 7, for example, when a product number uniquely attached to an individual product is input, when the product number is input as voice, the corresponding product is identified by voice recognition technology. . When a product is specified, the control unit 500 automatically processes an order for the product. Additionally, when a specific voice (for example, a predetermined voice such as "I leave it to you") is input, the voice recognition technology recognizes the voice. When the voice is recognized, the control unit 500 automatically performs an ordering process for a predetermined product. The predetermined product is, for example, a favorite product stored in the customization information section 533. Further, the predetermined products are, for example, products with high rankings in the order history stored in the customization information section 533 (for example, products up to a predetermined ranking rank).

Further, in the functional block diagram of FIG. 11, the customized menu creation section 101 creates the customized menu that includes past order information stored in the order history section 1434 in addition to the favorite products.

FIG. 18 is a flowchart showing the flow of control processing of the headquarters server 1 in the second embodiment. In FIG. 18, if it is determined that the product order information and customer ID have been received (Yes in S33), the control unit 100 executes history processing (S38).

FIG. 19 is a flowchart showing the flow of history processing of the headquarters server 1 in the process of S38. As shown in FIG. 19, the history storage unit 104 cumulatively stores the received order information of the product in the order history unit 1434 of the customer identified by the customer ID received at the same time (S381). Next, the customized menu creation unit 101 creates ranking information based on the order history stored in the order history unit 1434 in descending order of the number of orders of the customer. Then, the customized menu creation unit 101 creates a new customized menu by adding the created ranking information to the information of the customized menu created in S323 (S382). In addition, in the process of S382, ranking information of the number of orders for products at store M, which is stored in store information section 144, may be added. Next, the customized menu storage unit 102 stores the customized menu created in S342 in the customized menu unit 1435 (S383).

In the process of S361, the control unit 100 reads the customized menu information stored in the customized menu unit 1435 (S361). That is, the control unit 100 reads the customized menu stored in S383.

According to the second embodiment, the headquarters server 1 creates a customized menu suitable for the customer based on the favorite products received from the mobile terminal 7 and the customer's past order information. Therefore, customers can easily select the products they want to eat.

(Third embodiment)
From here, a third embodiment will be described. In the first embodiment, a customized menu related to favorite products was created, and in the second embodiment, a customized menu was created by adding order information related to order history to the customized menu of the first embodiment, but in the third embodiment, a customized menu was created by adding order information related to order history to the customized menu of the first embodiment. , a customized menu is created by adding badge B information indicating the favorite product to the standard menu. In the third embodiment, the same components as those in the first embodiment and the second embodiment are given the same reference numerals, and the explanation will be simplified or omitted.

In the third embodiment, the configurations of FIGS. 1, 2, and 4 to 16 are common to the first embodiment.

FIG. 20 is an explanatory diagram showing registration of favorite products and display of a customized menu in the third embodiment. In FIG. 20, similarly to FIG. 3, the information on the favorite product and the information on the badge B input from the mobile terminal 7 with the application installed are transmitted to the headquarters server 1. Based on the received information on the favorite product, the head office server 1 creates a customized menu in which the image of the badge B is pasted close to the image of the favorite product on the standard menu, and displays it on the order terminal 5.

Specifically, the control unit 100 stores the favorite information received from the mobile terminal 7 in the favorite information unit 1433 in correspondence with the customer ID. Then, in the process of S323 in FIG. 13, the control unit 100 adds an image of the badge B to the customized menu in close proximity to the image of the favorite product stored in the preference information unit 1433 among the images of the products in the standard menu. Create.

In the third embodiment, an image of badge B is attached to the position of the favorite product on the standard menu. Therefore, the information on the favorite product can be distinguished from other products, making it possible for the customer to easily select the product he/she wants to eat. In addition, in the case of the third embodiment, since recommended products of store M are often displayed on the standard menu, it is possible to check both your favorite products and recommended products of store M on the customized menu. can.

Although the embodiments of the present invention have been described above, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, substitutions, and changes can be made without departing from the gist of the invention. These embodiments and their modifications are included within the scope and gist of the invention, as well as within the scope of the invention described in the claims and its equivalents.

For example, in each embodiment, the headquarters server 1 has been described as an example of an information processing device. However, the present invention is not limited to this, and for example, the store server 3, order terminal 5, and mobile terminal 7 may be information processing devices. When the store server 3 is an information processing device, the store server 3 performs the process of S323, the process of S324, the process of S361, and the process of S362. When the order terminal 5 is an information processing device, the order terminal 5 performs the process of S323, the process of S324, the process of S361, and the process of S362. When the mobile terminal 7 is an information processing device, the mobile terminal 7 performs the process of S323, the process of S324, the process of S361, and the process of S362.

Further, in each embodiment, the customized menu includes the favorite products of other customers whose tendencies are similar to the favorite products registered by the customer, but this is not an essential configuration.

Furthermore, each embodiment has been described using the order terminal 5 provided in the audience seat K. However, the present invention is not limited to this, and the order terminal device may be the mobile terminal 7. In this case, the headquarters server 1 transmits information on the standard menu and customized menu to the mobile terminal 7. Further, the customer orders a product from the mobile terminal 7.

Furthermore, in each of the embodiments, it has been described that the customer sets a favorite product using the mobile terminal 7 carried by the customer. However, the present invention is not limited to this, and favorite products may be set using a non-portable device such as a PC (Personal Computer).

Furthermore, in each embodiment, a conveyor belt sushi restaurant is described as an example of a store. However, the present invention is not limited to this, and may be any other restaurant where orders are made from an order terminal device or a mobile terminal.

Furthermore, in the second embodiment, order information is transmitted from the order terminal 5 to the head office server 1 via the store server 3. However, the present invention is not limited to this. For example, the head office server 1 may include an electronic receipt management server that collects electronic receipt information generated when the order terminal 5 or the above-mentioned payment device performs payment processing from the electronic receipt information to be included in the payment information. Product information may be acquired as order information. In this case, the headquarters server 1 creates a customized menu based on the order information acquired from the electronic receipt management server. Note that, when acquiring order information based on the electronic receipt information received by the electronic receipt management server, the headquarters server 1 can also acquire information on eating and drinking at other restaurant companies.

Note that the programs executed on the headquarters server 1 of each embodiment are files in an installable or executable format that can be stored on a CD-ROM, flexible disk (FD), CD-R, DVD (Digital Versatile Disk), etc. Provided recorded on a computer-readable recording medium.

Further, the program executed by the headquarters server 1 of each embodiment may be stored on a computer connected to a network such as the Internet, and may be provided by being downloaded via the network. Further, the program executed by the headquarters server 1 of each embodiment may be provided or distributed via a network such as the Internet.

Further, the program executed by the headquarters server 1 of each embodiment may be provided by being incorporated in a ROM or the like in advance.

In the first to third embodiments, the customer's favorite products are always included in the customized menu. However, in the invention described below, in order to solve the problem of ``providing an information processing device and program that allow customers to easily select the products they want to eat,'' This is an invention of an information processing device that creates a customized menu based on the order history of ordered products without necessarily including the menu. The information processing device may be any of the headquarters server 1, store server 3, order terminal 5, and mobile terminal 7. Added below.

[Additional notes]
[Claim 1]
a customized menu creation unit that creates a customized menu that allows easy selection of products included in the order history based on past product order history;
a customized menu storage unit that stores the created customized menu for each customer based on customer specific information;
An information processing device comprising:
[Claim 2]
further comprising a customized menu output unit that outputs the customized menu in a displayable manner when the customer specific information is input;
The information processing device according to claim 1.
[Claim 3]
The customized menu creation unit creates the ordered items included in the order history with ranking information in descending order of the number of orders.
The information processing device according to claim 1 or 2.
[Claim 4]
The customized menu creation unit creates the customized menu that includes products extracted from the order history of other customers who have order trends similar to the customer's order trends.
The information processing device according to any one of claims 1 to 3.
[Claim 5]
The customized menu creation unit creates the customized menu in which information on products included in the order history is distinguished from other products in the standard menu.
The information processing device according to any one of claims 1 to 3.
[Claim 6]
A computer as an information processing device,
a customized menu creation unit that creates a customized menu that allows easy selection of products included in the order history based on past product order history;
a customized menu storage unit that stores the created customized menu for each customer based on customer specific information;
A program to function as
In addition, in the invention of claim 5, by displaying a badge image attached to an image of a product included in the order history included in the standard menu, the product is distinguished from other products.

1 Headquarters server 3 Store server 5 Order terminal 7 Mobile terminal 10 Order management system 60 Card reader 100 Control section 101 Customized menu creation section 102 Customized menu storage section 103 Customized menu output section 104 History storage section 131 Preference information section 143 Customer master 144 Store information section 145 Other customer information section 300 Control section 331 Order management section 500 Control section 531 Customer ID storage section 532 Order information section 533 Customization information section 542 Product master 543 Customer seat number section 571 Product selection key 572 Order key 700 Control section 731 Favorite product section 742 Product master 743 Customer ID section 771 Selection key 772 Send key 1431 Customer ID section 1432 Customer information section 1433 Preference information section 1434 Order history section 1435 Customized menu section 3311 Customer seat number section 3312 Order information section 3313 Customer ID section B Badge K Audience Seat

Japanese Patent Application Publication No. 2014-52944

Claims (6)

a customized menu creation unit that creates a customized menu that allows easy selection of the customer's favorite products from among the products ordered at the store, based on the acquired information on the customer's favorite products;
a customized menu storage unit that stores the created customized menu for each customer based on customer specific information;
An information processing device comprising: further comprising a customized menu output unit that outputs the customized menu in a displayable manner when the customer specific information is input;
The information processing device according to claim 1. The customized menu creation unit creates the customized menu that includes favorite products of other customers who have order trends similar to those of the customer.
The information processing device according to claim 1 or 2. further comprising a history storage unit that stores order information related to past commercial orders of the customer specified by the customer identification information,
The customized menu creation unit creates the customized menu including the past ordered products stored in the history storage unit.
The information processing device according to any one of claims 1 to 3. The customized menu creation unit creates the customized menu in which the acquired information on the favorite product is distinguished from other products in the standard menu.
The information processing device according to any one of claims 1 to 3. A computer as an information processing device,
a customized menu creation unit that creates a customized menu that allows easy selection of the customer's favorite products from among the products ordered at the store, based on the acquired information on the customer's favorite products;
a customized menu storage unit that stores the created customized menu for each customer based on customer specific information;
A program to function as

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