JP2023124041A - Terminal, information processing system, and information processing program - Google Patents

Abstract

To facilitate the use of article purchase services where users have their terminals read article codes to purchase articles.SOLUTION: A terminal includes an audio output unit that outputs audio, a reader that reads an article code attached to an article, and a control unit that controls the audio output from the audio output unit. When the article code is read by the control unit, the control unit allows the audio output unit to output an audio concerning the number of articles that the user intends to purchase in a store and for which the article code has been read.SELECTED DRAWING: Figure 2

Description

Applied for application of Article 30, Paragraph 2 of the Patent Act On August 23, 2021, an information processing system was released at a Seven-Eleven store. On August 23, 2021, an application related to information processing systems was released on the App Store. On August 23, 2021, an application related to information processing systems was released on Google Play.

The present invention relates to terminals, information processing systems, and information processing programs.

In recent years, customers themselves have installed their own terminals such as smartphones and tablets on their own terminals and stores in order to eliminate waiting at the cash register and improve the operational efficiency of stores (for example, various retail stores such as convenience stores and supermarkets). A system is being considered in which a rental terminal reads the product code, registers the product, and settles the account. For example, in Patent Document 1, the customer himself/herself causes a mobile terminal to read a code attached to a product, and displays a warning screen on the mobile terminal when the number of points of a specific product read by the mobile terminal exceeds the limit number. A purchase management system is disclosed.

JP 2021-135684 A

However, as described above, the customer himself/herself uses a terminal (for example, a smartphone, tablet, etc.) to read the code attached to each product (hereinafter referred to as "product code") to purchase the product (hereinafter referred to as "product purchase service"). service”), it is difficult for the customer to recognize that the purchase of each product has been completed normally, and there is a risk that the customer cannot purchase the product with a sense of security. As a result, the use of the product purchase service does not progress, and there is a risk that the elimination of waiting at the checkout counter in the store and the improvement of operational efficiency of the store will be hindered.

Accordingly, the present invention provides a terminal, an information processing system, and an information processing program capable of promoting use of a product purchase service in which a user purchases a product by having the terminal read a product code.

A terminal according to one aspect of the present invention includes a voice output unit that outputs voice, a reading unit that reads a product code attached to a product, and a control unit that controls the voice output from the voice output unit. wherein, when the product code is read by the reading unit, the control unit outputs a voice regarding the number of products that the user intends to purchase in the store and for which the product code has been read, to the voice output unit. You can output from

According to this aspect, when the product code is read by the terminal, the voice regarding the number of products that the user intends to purchase in the store and for which the product code has already been read is output. You can use the product purchase service with a sense of security without worrying about whether or not the product code has failed to be read.

The control unit may cause the sound output unit to output a sound related to the score and a sound effect when a product code identical to the read product code is read by the reading unit. According to this aspect, when the same product code as the product code that has already been read is read, sound effects are output along with the voice regarding the score, so the user is warned about whether or not the same product is read twice. can be evoked.

The control unit may cause the voice output unit to output a voice regarding the points when payment for the product purchased by the user is completed. According to this aspect, since the user can recognize the total number of products for which payment has been completed, the user can use the product purchase service with a sense of security.

When store entry information related to the store entered by the user is read by the reading unit, the control unit outputs a voice according to the result of check-in performed based on the store entry information from the voice output unit. You can output. According to this aspect, it is possible for the store clerk to recognize that the user who uses the merchandise purchase service has entered the store, so that the store clerk can easily support the user.

When store exit information related to the store where the user leaves the store is read by the reading unit, the control unit outputs a voice according to the result of checkout performed based on the store exit information from the voice output unit. You can output. According to this aspect, since the user can recognize that the user has normally left the shop where he/she checked in, it is possible to prevent duplicate check-ins to different shops.

If the product whose product code has been read by the reading unit is prohibited from being purchased and/or is a specific product that has specific requirements for purchase, the controller controls the specific product. A voice indicating that the product is a product may be output from the voice output unit. According to this aspect, the store clerk can be made to recognize that the specific product has been read, and the store clerk can easily support the user.

The terminal further comprises a voice synthesizing unit for synthesizing the voice, and the control unit causes the voice synthesized by the voice synthesizing unit to be the voice of a specific character or person from the voice output unit. may According to this aspect, it is possible to provide a campaign period in which the voice of a specific character or a specific person is output, thereby promoting the use of the merchandise purchase service.

The control unit may cause the audio output unit to output the audio at a specific volume regardless of the volume setting of the terminal. According to this aspect, it becomes easier for the store clerk to recognize the voice, so that it becomes easier to support the user.

The control unit starts outputting a predetermined sound from the sound output unit when the user checks in at the store, and when the product is settled or the user checks at the store. A predetermined sound may be continuously output from the sound output unit until outputting. Continuous output of voice from the terminal 10 makes it easier for the store clerk to support the user who uses the product purchase service.

An information processing system according to another aspect of the present invention includes a voice output unit that outputs voice, a reading unit that reads a product code attached to a product, and a control unit that controls the voice output from the voice output unit. a server comprising a terminal comprising: a receiving unit for receiving the product code from the terminal; and a transmitting unit for transmitting product information corresponding to the product code to the terminal, wherein the control unit comprises When the product code is read by the reading unit, the audio output unit outputs a voice regarding the number of products that the user intends to purchase in the store and for which the product code has been read.

An information processing program according to another aspect of the present invention is an information processing program implemented in a terminal, and includes a reading unit that reads a product code attached to a product, and a control unit that controls voice output from the terminal. and, when the product code is read by the reading unit, the control unit outputs a voice regarding the number of products that the user intends to purchase in the store and for which the product code has been read. Output from the audio output section.

Advantageous Effects of Invention According to the present invention, it is possible to promote the use of product purchase services in which users purchase products by causing terminals to read product codes.

It is a top view which shows an example of the merchandise purchase system which concerns on this embodiment. It is a figure which shows an example of the outline|summary of the goods purchase service which concerns on this embodiment. It is a figure which shows an example of the hardware constitutions of each apparatus which concerns on this embodiment. It is a figure showing an example of functional composition of each device concerning this embodiment. It is a figure which shows an example of the screen of the terminal which concerns on this embodiment. It is a figure which shows an example of the check-in table which concerns on this embodiment. It is a figure which shows an example of the check-in process which concerns on this embodiment. It is a figure which shows an example of the product code reading process which concerns on this embodiment. It is a figure which shows an example of the settlement process which concerns on this embodiment. FIG. 7 is a diagram showing an example of checkout processing according to the embodiment;

Embodiments of the present invention will be described with reference to the accompanying drawings. It should be noted that, in each figure, the same reference numerals have the same or similar configurations.

(Overview of product purchase system)
FIG. 1 is a diagram showing an example of the configuration of a product purchase system according to this embodiment. As shown in FIG. 1, a product purchase system (information processing system) 1 includes a terminal 10, a purchase management server 30 connected to the terminal 10 via a network 20, and a purchase management server 30 connected via the network 20. A product management server 40, a settlement server 50, a sales management server 60, and a user management server 70 are included. The product management server 40, the settlement server 50, the sales management server 60, and the user management server 70 may be external systems different from the terminal 10 and the purchase management server 30, but are not limited to this.

The terminal 10 is a portable information processing device used by a user (for example, a customer who purchases products at a store), and is, for example, a smart phone, a tablet, or the like. Network 20 is, for example, the Internet and/or an intranet. The purchase management server 30 is an information processing device that manages the product purchase service according to this embodiment. The product management server 40 is an information processing device that performs product-related processing and product management, and may perform processing related to point-of-sale information management (POS). The payment server 50 is an information processing device that performs processing related to product payment. The sales management server 60 is an information processing device that performs processing related to store sales. The user management server 70 is an information processing device that manages users of the product purchase service according to this embodiment.

Note that the product management server 40, the settlement server 50, the sales management server 60, and the user management server 70 may each be composed of one server, or the product management server 40, the settlement server 50, the sales management server 60, and the user management server may be composed of one server. At least two of 70 may be configured by one server. Moreover, the purchase management server 30, the product management server 40, the settlement server 50, the sales management server 60, and the user management server 70 may each be composed of a plurality of servers.

FIG. 2 is a diagram showing an example of an outline of a product purchase service according to this embodiment. As shown in FIG. 2, the product purchase service may be provided by a plurality of processes such as (1) check-in, (2) product reading, (3) payment, and (4) checkout.

(1) Check-in is a process of registering in the purchase management server 30 that the user has entered the store by performing a predetermined process when the user enters the store. For example, as shown in FIG. 2, using the terminal 10, enter the store from an image C1 (for example, a two-dimensional code such as a QR code (registered trademark)) attached to a predetermined position (for example, the entrance) of the store. You may read the information (henceforth "entering information") regarding. The store entry information is information acquired using the terminal 10 when the user enters the store, and may include information that can identify the store, such as the store ID of the store to be entered. The terminal 10 may register in the purchase management server 30 that the user has entered the store by transmitting store entry information to the purchase management server 30 . A store-side management terminal (not shown) may display information about users who have checked in at the store.

(2) Product reading is processing for reading the product code attached to the product. The product code is product identification information read from an image (for example, a barcode) attached to a predetermined position on the product. The product code is also called, for example, a JAN (Japanese Article Number) code, an EAN (European Article Number) code, a GTIN (Global Trade Item Number) code, etc. and a check digit. The item may be at least one of product name, suggested retail price, raw material, size, packaging style, color, flavor, sales unit, and the like. The same product code may be attached to each product of the same business operator and/or the same item. That is, the same product code may be assigned to multiple products (for example, multiple products of the same business operator and/or the same item). In the following description, it is assumed that the same product code can be assigned to multiple products, but this is not the only option.

After entering the store, the user reads the product code of the product to be purchased (hereinafter also referred to as "purchased product") with the terminal 10, and then puts the product into a basket or the like. At this time, the terminal 10 registers the product purchased by the user in the purchase management server 30 by transmitting the product code to the purchase management server 30 . The terminal 10 may also add purchased items to a virtual shopping cart (hereinafter referred to as "cart"). A terminal (not shown) on the store side may be configured to be able to browse the products purchased by the user who is checking in at the store. The terminal 10 may output a sound when the product code is read. The sound may be a sound related to the number n of purchased products and/or a predetermined sound effect. The voice regarding the score n of the purchased product is the voice regarding the score n of the product that the user intends to purchase at the store the user has entered and whose product code has already been read. A voice regarding the score n is output when the product code is read. For example, the voice regarding the score n may be output from the terminal 10 each time the product with the product code read by the terminal 10 is registered as a purchased product (added to the cart), or the terminal 10 may be output each time the product code is read, but is not limited to these. The number n of purchased products can be rephrased as the number of products in the cart, the number of purchases, the number of readings, or the like.

When the terminal 10 reads the same product code as the product code that has already been read, the terminal 10 outputs a voice related to the score n and a sound effect indicating that the same product code has been read. ) may be output. As a result, when a user purchases a single product with a specific product code, the specific product code is not mistakenly read multiple times from the single product (so-called “double Occurrence of "read") can be alerted. Also, when a user purchases a plurality of commodities having the same commodity code, the plurality of commodities are registered as purchased commodities by the change in the score n output by voice (that is, the count up of the score n). Therefore, it is possible to prevent the omission of registering a part of the plurality of commodities.

(3) Settlement is processing related to settlement of purchased products. For example, as shown in FIG. 2, when the payment process is completed, the terminal 10 may output at least a voice regarding the score n of the purchased product (for example, "4 points, thank you for using"). In addition, when outputting the voice, the terminal 10 displays information about the purchased product (hereinafter referred to as "purchased product information", for example, at least one of the number n of the purchased product, the purchase price, and the date and time of purchase). may Also, a management terminal (not shown) on the store side may display purchased product information. The purchased product information displayed on the management terminal of the store may be information related to the purchased product for which payment has been completed (that is, purchased) or information related to the purchased product that has not been settled (that is, purchased). or both. This enables the store clerk to confirm the purchased product for which payment has been completed and/or the purchased product for which payment has not yet been made.

(4) Checkout is a process of registering in the purchase management server 30 that the user has left the store by performing a predetermined process when the user leaves the store. For example, as shown in FIG. 2, using the terminal 10, from the image C2 (for example, two-dimensional code such as QR code (registered trademark)) attached to a predetermined position (for example, exit) of the store, information (hereinafter referred to as "exit information") may be read. The terminal 10 may register in the purchase management server 30 that the user has left the store at which the user has checked in by transmitting the store exit information to the purchase management server 30 . The store exit information may include, for example, information that can identify the store, such as the store ID of the store to be entered. The information of the user who has checked out may not be displayed from the terminal (not shown) on the store side.

(Commodity purchase system configuration)
<Physical configuration>
FIG. 3 is a diagram showing an example of the physical configuration of each device that constitutes the commodity purchasing system 1 according to this embodiment. Each device (for example, the terminal 10, the purchase management server 30, the product management server 40, the settlement server 50, the sales management server 60, and the user management server 70) includes a processor 10a corresponding to a calculation unit and a RAM ( Random Access Memory) 10b, a ROM (Read Only Memory) 10c corresponding to a storage section, a communication section 10d, an input section 10e, a display section 10f, a camera 10g, and an audio output section 10i. These components are connected to each other via a bus so that data can be sent and received. Note that the configuration shown in FIG. 3 is an example, and each device may have a configuration other than these, or may not have some of these configurations.

The processor 10a is, for example, a CPU (Central Processing Unit). The processor 10a is a control unit that controls various processes in each device by executing programs stored in the RAM 10b or ROM 10c. The processor 10a implements the functions of each device and controls the execution of processing by cooperating with other components of each device and programs. The processor 10a receives various data from the input unit 10e and the communication unit 10d, and displays the calculation result of the data on the display unit 10f and stores it in the RAM 10b.

The RAM 10b and ROM 10c are storage units that store data necessary for various processes and data of the process results. Each device may include a large-capacity storage unit such as a hard disk drive in addition to the RAM 10b and ROM 10c. The RAM 10b and ROM 10c may be composed of semiconductor memory elements, for example.

The communication unit 10d is an interface that connects each device to another device. The communication unit 10d communicates with other devices. The input unit 10e is a device for receiving input of data from a user or a device for inputting data from the outside of each device. The input unit 10e may include, for example, a keyboard, mouse, touch panel, and the like. The display unit 10f is a device that displays information under the control of the processor 10a. The display unit 10f may be configured by, for example, an LCD (Liquid Crystal Display).

The camera 10g is a device that includes an imaging device that captures still images or moving images. The audio input unit 10h is a device for collecting audio, such as a microphone. The audio output unit 10i is a device that outputs audio, such as a speaker.

A program for executing each device may be stored in a computer-readable storage medium such as the RAM 10b and the ROM 10c and provided, or may be provided via the network 20 connected by the communication unit 10d. . In each device, the processor 10a executes the program, thereby realizing various operations for controlling each device. It should be noted that these physical configurations are examples, and do not necessarily have to be independent configurations. For example, each device may include an LSI (Large-Scale Integration) in which the processor 10a and the RAM 10b and ROM 10c are integrated.

<Functional configuration>
FIG. 4 is a diagram showing an example of the functional configuration of the product purchase system according to this embodiment. Note that the functional configurations of the terminal 10 and the purchase management server 30 shown in FIG. 4 are merely examples, and other configurations not shown may be provided, or part of the configuration may be omitted. As shown in FIG. 4 , the terminal 10 includes a transmitter/receiver 101 , an input receiver 102 , a reader 103 , a controller 104 and a voice synthesizer 105 .

The transmitting/receiving unit 101 transmits and/or receives (hereinafter referred to as “transmitting/receiving”) various information to/from the purchase management server 30 . Details of the information transmitted/received between the transmission/reception unit 101 and the purchase management server 30 are as shown in FIGS.

The input reception unit 102 receives input of various information based on the operation of the input unit 10e by the operator.

The reading unit 103 reads various kinds of information from an image (for example, a barcode or QR code (registered trademark)) captured by the camera 10g and supplies the read information to the control unit 104 . Specifically, the reading unit 103 reads the product code attached to the product. Further, the reading unit 103 may read store entry information and store exit information attached to the store.

The control unit 104 performs various controls regarding the terminal 10 . For example, the control unit 104 controls audio output from the audio output unit 10i. The control unit 104 may control the sound output from the sound output unit 10i based on the information read by the reading unit 103. FIG.

Specifically, when the product code is read by the reading unit 103, the control unit 104 may cause the sound output unit 10i to output a sound indicating the score n (integer of n>0) of the purchased product. For example, the control unit 104 may cause the voice output unit 10i to output a voice "n points" each time the product code of the n-th product is read as the voice related to the score n. Further, the control unit 104 may cause the voice output unit 10i to output a voice saying "n points" when the n-th product whose product code has been read is added to the cart.

In addition, when the reading unit 103 reads the same product code as the product code that has already been read, the control unit 104 outputs a voice related to the number n of the purchased product and a sound effect (for example, “beep beep”) to the voice output unit. 10i may be output.

Further, when the product code is read by the reading unit 103, the control unit 104 may count up the score n of the purchased product and cause the voice output unit 10i to output a voice regarding the counted up score n. For example, the control unit 104 registers each time a product having a product code read by the reading unit 103 is registered as a purchased product (for example, each time product information corresponding to the read product code is acquired from the purchase management server 30). 2), the point n of the purchased product may be counted up, and a voice regarding the counted up point n may be output from the voice output unit 10i. Note that when the reading unit 103 reads the same product code as the product code that has already been read, the control unit 104 may count up the score n without acquiring the product information. Also, the control unit 104 may count up the number of products with the product code (the number of products with the product code in the cart). Further, when the user's check-in or check-out is successful, the control unit 104 may set the score n of the purchased product to an initial value (for example, "0"). The count-up and initialization of the points n and/or the number of products may be performed by the purchase management server 30 instead of the terminal 10 .

In addition, when the settlement process for the purchased product is completed, the control unit 104 may cause the audio output unit 10i to output a voice regarding the score n of the purchased product.

Further, when the store entry information is read by the reading unit 103, the control unit 104 may cause the voice output unit 10i to output a sound corresponding to the result of check-in performed based on the store entry information. For example, when the check-in is successful, the control unit 104 may cause the audio output unit 10i to output a sound indicating the success of the check-in (for example, "Welcome"). On the other hand, when the check-in fails, the control unit 104 may cause the voice output unit 10i to output a voice indicating the check-in failure (for example, a voice saying "Please check in again").

In addition, when the store exit information is read by the reading unit 103, the control unit 104 may cause the audio output unit 10i to output a sound corresponding to the result of checkout performed based on the store exit information. For example, when the checkout is successful, the control unit 104 may cause the audio output unit 10i to output a sound indicating that the checkout is successful (for example, the sound "Thank you for using the service"). On the other hand, if the checkout fails, the control unit 104 may cause the voice output unit 10i to output a voice indicating the checkout failure (for example, a voice saying "Please check with the store clerk").

In addition, when the reading unit 103 reads the product code of a specific product for which purchase is prohibited and/or the purchase is subject to specific requirements, the control unit 104 determines that the product is the specific product. A voice indicating this may be output from the voice output unit 10i. The specific product may be, for example, an expired product, an expired product, or the like.

Further, the control unit 104 controls synthesis of speech in the speech synthesizing unit 105 . Specifically, the control unit 104 may cause the voice synthesizing unit 105 to synthesize the voice so that the voice output from the voice output unit 10i becomes the voice of a specific character or person. For example, the control unit 104 may cause the voice synthesizing unit 105 to synthesize the voice of a specific character or a specific person during a predetermined period (for example, a campaign period of a specific character). Further, the control unit 104 may determine the specific character or the specific person based on the selection information of the specific character or the specific person from the user received by the input receiving unit 102 .

Also, the control unit 104 may control the volume of the audio output from the audio output unit 10i. Specifically, the control unit 104 may cause the audio output unit 10 i to output audio at a specific volume regardless of the volume setting of the terminal 10 . The specific volume is the volume at which the store clerk can recognize the voice, and may be greater than or equal to a predetermined threshold. For example, even if the terminal 10 is set to mute, the control unit 104 may cause the audio output unit 10i to output audio at a specific volume that can be recognized by the store clerk.

Further, the control unit 104 controls display of information and/or images on the display unit 10f. Specifically, when the payment for the purchased product is completed, the control unit 104 causes the display unit 10f to display the purchased product information (for example, at least one of the number n of the purchased product, the purchase price, and the date and time of purchase). may For example, the control unit 104 displays a screen showing products in the cart (for example, screen D1 in FIG. 5), and a screen including information on sales promotion of products added to the cart (hereinafter referred to as "sales promotion information"). (For example, the screen D2 in FIG. 5) may be displayed on the display unit 10f.

The voice synthesizing unit 105 synthesizes voice output from the voice output unit 10i under the control of the control unit 104 .

The purchase management server 30 includes a transmission/reception section 301 , a storage section 302 and a control section 303 . The transmission/reception unit 301 transmits/receives various information to/from the terminal 10, the product management server 40, the settlement server 50, the sales management server 60, and the user management server 70, respectively. Details of information transmitted and received by the transmission/reception unit 301 to and from the terminal 10, product management server 40, settlement server 50, sales management server 60, and user management server 70 are as shown in FIGS.

The storage unit 302 stores various information. For example, the storage unit 302 may store a table (hereinafter referred to as a check-in table) for managing check-ins of users at stores. FIG. 6 is a diagram showing an example of a check-in table according to this embodiment. As shown in FIG. 6, the check-in table may store store IDs, user IDs, check-in dates and times, and check-out dates and times in association with each other.

The control unit 303 performs various controls related to the purchase management server 30 . Specifically, the control unit 303 may control user check-in. For example, in response to a request from the terminal 10, the control unit 303 may store the store ID, the user ID, and the check-in date and time in the check-in table in association with each other. Further, the control unit 303 may store the store ID, the user ID, and the check-out date and time corresponding to the check-in date and time in response to a request from the terminal 10 . The control unit 303 may manage the user's check-in status based on the check-in date and time and the check-out date and time. Further, if the product whose product code is read by the terminal 10 is not registered as a purchased product even after a predetermined time has passed since the check-in date and time, the control unit 303 outputs a predetermined guidance voice from the terminal 10. good. The guidance voice may be, for example, "Don't you have trouble using it?"

Also, the control unit 303 may control transmission and reception of information between the terminal 10 , the product management server 40 , the settlement server 50 , the sales management server 60 and the user management server 70 .

Although not shown, the product management server 40, the settlement server 50, the sales management server 60, and the user management server 70 may each have a transmission/reception section, a storage section, and a control section. The transmitting/receiving units of the product management server 40, the settlement server 50, the sales management server 60, and the user management server 70 may transmit/receive information to/from the purchase management server 30. FIG. The storage units of the product management server 40, the settlement server 50, the sales management server 60, and the user management server 70 store various types of information (for example, product information, sales promotion information, sales information, information about specific users, etc., which will be described later). You may The control units of the product management server 40, the settlement server 50, the sales management server 60, and the user management server 70 may each perform various controls.

(Processing of product purchase system)
An example of processing in the merchandise purchase system 1 will be described with reference to FIGS. 7 to 10. FIG. The processes shown in FIGS. 7 to 10 are merely examples, and at least one step may be omitted, the order of at least two steps may be changed, or a step not shown may be added. good. 7 to 10 may be performed at a volume greater than or equal to a predetermined threshold regardless of the volume setting (for example, mute setting) of the terminal 10. FIG.

(1) Check-in FIG. 7 is a diagram showing an example of check-in processing according to this embodiment. As shown in FIG. 7, the terminal 10 reads store entry information from a two-dimensional code attached to a predetermined position in the store (step S101). Here, the store ID may be included in the store entry information. After that, the terminal 10 transmits to the purchase management server 30 information requesting check-in to the store where the user has entered (hereinafter referred to as "check-in request") (step S102). The check-in request may include the store entry information read in step S101, the user ID, and the like.

The purchase management server 30 performs check-in processing in response to the check-in request from the terminal 10 (step S103). Specifically, the purchase management server 30 may associate the store ID, user ID, and check-in date and time included in the store entry information and register them in the check-in table. The purchase management server 30 transmits check-in information indicating the result of the check-in process in step S103 to the terminal 10 (step S104). In the check-in process, it may be checked whether the user has checked in to the same or different stores redundantly, or whether there is an unchecked-out store. In addition, the purchase management server 30 may initialize the score n of the purchased product.

The terminal 10 outputs a voice according to the check-in information from the purchase management server 30 (step S105). For example, when the check-in information indicates that the check-in was successful, the terminal 10 may output a voice indicating the success (for example, a voice saying "Welcome"). On the other hand, when the check-in information indicates that the check-in has failed, the terminal 10 may output a voice indicating the failure (for example, a voice saying "Please check in again").

If the check-in information indicates successful check-in (step S106; YES), the terminal 10 ends the process. On the other hand, when the check-in information indicates that the check-in has failed (step S106; NO), the terminal 10 returns to step S101.

According to the check-in process described above, since the terminal 10 outputs a voice according to the check-in result of the user who entered the store, the store clerk and the user using the product purchase service using the terminal 10 can enter the store. You can recognize that you entered the store. Therefore, it becomes easier for the store clerk to support the user. In addition, as a mode for identifying a store that the user has entered, it is preferable to read the store entry information including the store ID from the two-dimensional code with the terminal 10 because it can be relatively easily performed. or a mode using positioning information such as GPS may be employed. If the product whose product code is read by the terminal 10 is not registered as a purchased product even after a predetermined time has passed since the check-in date and time, the purchase management server 30 sends the terminal 10 a predetermined guidance voice (for example, "Are you having trouble using it?") may be output. This allows the store clerk to pay attention to the user of the terminal 10 .

(2) Product Code Reading FIG. 8 is a diagram showing an example of product code reading processing according to the present embodiment. As shown in FIG. 8, the terminal 10 reads the product code attached to the product (for example, the product code indicated by the bar code C2 in FIG. 2) (step S201). For example, the terminal 10 may activate the camera 10g and start reading the product code when the product add button B1 is pressed on the screen D1 of FIG.

The terminal 10 transmits information requesting addition of a product to the cart (hereinafter referred to as a "product addition request") to the purchase management server 30 (step S202). The merchandise confirmation request includes the merchandise code read in step 201 .

In response to the product addition request from the terminal 10, the purchase management server 30 determines whether or not the product indicated by the product code can be added to the cart (step S203). For example, in step S203, the purchase management server 30 may determine whether or not the number n of items purchased by the user exceeds the upper limit. The purchase management server 30 may also determine whether or not the product indicated by the product code is a product that cannot be purchased (for example, out of freshness).

If the product cannot be added to the cart (step S203; NO), the purchase management server 30 sends information indicating that the product cannot be added to the cart (hereinafter referred to as "addition prohibition information") to the terminal 10. You may transmit (step S204). The add-disabled information may indicate the reason why the add-on is disabled (for example, the reason why the purchase is disabled, such as exceeding the purchase upper limit value or being out of freshness).

The terminal 10 outputs a voice corresponding to the addition prohibition information from the purchase management server 30 (step S205). For example, the terminal 10 generates a voice indicating that the product cannot be added to the cart based on the add-disabled information and the reason (for example, "I cannot add it to the cart because of XX", "000 You can't buy it because it's 〇. Please buy it at the cash register."

If the product can be added to the cart (step S203; YES), the purchase management server 30 performs processing for adding the product to the cart (step S206). The purchase management server 30 may add a product to the cart to increment the number n of purchased products.

The purchase management server 30 may transmit to the product management server 40 information requesting product information of products added to the cart (hereinafter referred to as “product information request”). The product management server 40 transmits the product information to the purchase management server 30 in response to the product information request (step S208). Merchandise information may include information on promotion of merchandise.

The purchase management server 30 transmits information indicating that the product has been successfully added to the cart (hereinafter referred to as "addition success information") to the terminal 10 (step S209). The additional success information may indicate that the product has been successfully read, and may include the product information acquired from the product management server 40 in step S208, the number n of the purchased product, and the like. In addition, if the product requires a license for purchase (hereinafter referred to as "licensed product"), the additional success information is information indicating that the product is a licensed product (hereinafter referred to as "licensed product information"). may include The terminal 10 may store the addition success information received from the purchase management server 30 .

The terminal 10 may output a voice regarding the number n of the purchased product (for example, a voice saying "n points") according to the addition success information from the purchase management server 30 (step S210). In FIG. 8, the terminal 10 is notified of the points n counted up by the purchase management server 30, but the number n may be counted up by the terminal 10 without being limited to this. Counting up the score n by the terminal 10 may be performed, for example, in response to reception of addition success information.

When the terminal 10 finishes reading the product codes of all the products to be purchased (step S211; YES), the process ends. On the other hand, if reading of product codes of all products to be purchased has not been completed (step S211; NO), the terminal 10 returns to step S201 and starts reading product codes of the next product.

According to the product code reading process described above, when the terminal 10 reads the product code, the terminal 10 outputs a voice regarding the number n of the purchased product. Therefore, the user can recognize the number of the product whose product code is read, and can use the product purchase service with a sense of security without worrying about forgetting to read the product code. In addition, since the store clerk can recognize that the user is reading the product code from the voice, it becomes easier to support the user. In the purchase management server 30, it is possible to manage which store, when, and which product the user picked up and put into the cart.

If the product with the product code read in step S201 of FIG. 8 has already been added to the cart, the number of products with that product code is counted together with the number of purchased products n in the process of adding products to the cart in step S206. may be up. In this case, in step S210, the terminal 10 may output a sound effect along with the voice regarding the score n to alert the user to double reading. In the case of double reading, the user may delete the product whose product code was read by mistake from the cart (that is, exclude it from the purchased products) by deleting the product in the cart.

Also, in FIG. 8, after the product with the product code read in step S201 is added to the cart, the voice regarding the number n of the purchased product is output, but the present invention is not limited to this. The terminal 10 may output a voice regarding the number n of the purchased product regardless of whether the product with the product code read in step S201 is added to the cart.

(3) Payment FIG. 9 is a diagram showing an example of payment processing according to the present embodiment. As shown in FIG. 9, the terminal 10 receives information about a request for payment from the user (for example, pressing the button B2 to proceed to payment on the screen D1 in FIG. 5) (step S301). The terminal 10 determines whether or not the products in the cart include licensed products (step S302). For example, the terminal 10 may determine whether or not each product in the cart is a licensed product based on the licensed product information received from the purchase management server 30 .

If the items in the cart include licensed items (step S302; YES), the terminal 10 outputs a voice requesting the clerk to confirm the licensed items (for example, a voice saying "Please check with the clerk") (step S302; YES). S303). The terminal 10 accepts the input of confirmation of the licensed product by the clerk (step S304). If an input for confirmation of licensed goods by the clerk is received in step S304, or if the goods in the cart do not include licensed goods (step S302; NO), the terminal 10 requests payment for the goods in the cart. Information (hereinafter referred to as "settlement request") is transmitted to the purchase management server 30 (step S305).

The purchase management server 30 transmits payment request information to the payment server 50 based on the payment request from the terminal 10 in step S305 (step S306). The payment request information may include information necessary for payment (for example, the user ID and the shop ID of the shop where the user checked in). The settlement server 50 performs settlement processing based on the settlement request information (step S307). The payment processing may be, for example, payment by credit card, and the credit card number may be registered in advance in the payment server 50 or may be included in the payment request information. The settlement server 50 transmits information indicating the result of settlement processing (hereinafter referred to as "settlement response information") to the purchase management server 30 (step S308).

Based on the payment response information from the payment server 50, the purchase management server 30 transmits a response to the payment request in step S301 (hereinafter referred to as "payment response") to the terminal 10 (step S309). The payment response may include information indicating the result of the payment processing indicated by the payment response information.

In response to the settlement response from the purchase management server 30, the terminal 10 outputs a voice indicating the result of the settlement process and a voice regarding the number n of the purchased product (step S310). For example, in FIG. 9, the terminal 10 outputs the voice "4 points, thank you for using" as the voice regarding the success of the payment process and the score n. The terminal 10 displays a screen indicating completion of payment (for example, as shown in FIG. 2(3), a screen including date, points n, and total amount) (step S311).

If the payment response information in step S309 indicates that the payment process was successful, the purchase management server 30 sends information (hereinafter referred to as "sales information") about the sales of the corresponding store based on the shop ID included in the payment request information. It is transmitted to the sales management server 60 (step S312). The sales management server 60 performs acceptance processing for registering store sales based on the sales information from the purchase management server 30 (step S313).

According to the above payment processing, if the cart contains licensed items, the terminal 10 outputs a voice requesting the clerk to confirm the licensed items (for example, a voice saying "Please check with the clerk"). Therefore, the store clerk can recognize that confirmation of the licensed product is necessary, and the licensed product can be sold appropriately. In addition, when the payment processing is completed, the terminal 10 outputs a voice regarding the success of the payment processing and the score n, so that the user can recognize whether or not the unpaid product is taken out, and the user can purchase the product with a sense of security. service is available. In addition, the store clerk can recognize that the user has completed the payment from the voice.

(4) Checkout FIG. 10 is a diagram showing an example of checkout processing according to this embodiment. As shown in FIG. 10, the terminal 10 reads exit information from the two-dimensional code attached to a predetermined position of the store (step S401). The terminal 10 transmits information requesting checkout (hereinafter referred to as "checkout request") to the purchase management server 30 (step S402). The checkout request may include the exit information read in step 402, the user ID, and the like.

In response to the checkout request from terminal 10, purchase management server 30 transmits information requesting user confirmation (hereinafter referred to as "user confirmation request") to user management server 70 (step S403). In response to the user confirmation request from the purchase management server 30, the user management server 70 performs user confirmation processing for confirming whether or not the user is a pre-registered user (step S404). The user management server 70 transmits information indicating the result of the user confirmation process (hereinafter referred to as "user confirmation response") to the purchase management server 30 (step S405).

The purchase management server 30 determines whether or not the checkout is normal, and also determines determination based on the user confirmation response (for example, whether or not the user is a specific user) (step S406). The purchase management server 30 may determine whether or not the checkout is normal, depending on whether the checkout request is from the same store as the store ID registered in the check-in table. The purchase management server 30 may register the check-out date and time in the check-in table when the check-out request is from the same store as the store ID registered in the check-in table. It should be noted that the purchase management server 30 does not have to perform both determinations, and may perform at least one of the determinations.

If the checkout is not normal and/or the user is a specific user (step S406; NO), the purchase management server 30 transmits information requesting confirmation (hereinafter referred to as "confirmation request information") (step S407). . The terminal 10 outputs a voice corresponding to the confirmation request information from the purchase management server 30 (for example, a voice saying "Failed to leave the store. Please read the correct QR code and leave the store.") (step S408). ). In addition, the terminal 10 may display a screen requesting confirmation from the store clerk along with the voice.

If the checkout is normal and the user is not a specific user in step S406, the purchase management server 30 transmits checkout information indicating successful checkout (step S409). Based on the checkout information from the purchase management server 30, the terminal 10 outputs a voice indicating successful checkout (for example, a voice saying "thank you for using") (step S410).

According to the checkout process described above, since the terminal 10 outputs a sound indicating that the user has successfully completed checkout, the user can recognize that the use of the product purchase service has been completed normally, and purchase the product with a sense of security. service is available. In addition, unauthorized use of the product purchase service and errors can be prevented by prompting confirmation from the salesclerk. Furthermore, since the user's check-in date and time and check-out date and time are recorded in the purchase management server 30, it is possible to obtain the user's staying data at the store.

As described above, in the product purchase system according to the present embodiment, the user can use the product purchase service in which the user purchases the product by having the terminal read the product code, with a sense of security. , it is effective in eliminating waiting at the checkout counter in the store and improving the operational efficiency of the store.

[Other embodiments]
Although the same product code can be attached to a plurality of products (for example, a plurality of products of the same business operator and/or the same item) in the above embodiment, the present invention is not limited to this. This embodiment can also be appropriately applied to a case where different product codes are attached to a plurality of products (for example, a plurality of products of the same business operator and/or the same item). Also, in the present embodiment, "adding a product to the cart" may be read interchangeably with "registering the product as a purchased product".

Also, in the above embodiment, the voice regarding the number of items purchased is output when the product whose product code has been read is added to the cart (that is, after it is confirmed that it can be purchased). However, it is not limited to this. For example, a voice regarding the number of items purchased may be output when an item code is read, regardless of whether the item has been added to the cart.

Further, in the above embodiment, various output timings of sound from the terminal 10 are defined, but the output timing of the sound from the terminal 10 is not limited to the above. For example, the terminal 10 may continue to output a predetermined sound for a predetermined period of time. Specifically, the terminal 10 starts outputting a predetermined sound (for example, music) from the sound output unit 10i when the user checks in at the store, and until the product is settled, or , the predetermined voice may be continuously output from the voice output unit 10i until the user checks out from the store. Note that "at the time of check-in" may be, for example, when the entering information is read in step S101 of FIG. 7, when voice output is performed in step S105, or when check-in is successful in step S106. 9 (for example, at the end of any of steps S309, S310, or S311), or at the end of step S301 in FIG. etc. Also, "at the time of checkout" may be at the time of reading the exit information in step S401 of FIG. There may be. Continuous output of voice from the terminal 10 makes it easier for the store clerk to support the user who uses the product purchase service.

The embodiments described above are for facilitating understanding of the present invention, and are not intended to limit and interpret the present invention. Each element included in the embodiment and its arrangement, materials, conditions, shape, size, etc. are not limited to those illustrated and can be changed as appropriate. Also, it is possible to partially replace or combine the configurations shown in different embodiments.

REFERENCE SIGNS LIST 1 product purchase system 1 product purchase system 10 terminal 10a processor 10b RAM 10c ROM 10d communication unit 10e input unit 10f display unit 10g camera 10h sound Input unit 10i Audio output unit 20 Network 30 Purchase management server 40 Merchandise management server 50 Settlement server 60 Sales management server 70 User management server 101 Transmission/reception unit 102 Input Reception unit 103 Reading unit 104 Control unit 105 Speech synthesis unit 301 Transmission/reception unit 302 Storage unit 303 Control unit

Claims (11)

an audio output unit that outputs audio;
a reading unit that reads the product code attached to the product;
A control unit that controls the sound output from the sound output unit,
When the product code is read by the reading unit, the control unit outputs, from the voice output unit, a voice regarding the number of products that the user intends to purchase in the store and for which the product code has been read. let
terminal. When the reading unit reads the same product code as the product code that has already been read, the control unit causes the sound output unit to output a sound related to the score and a sound effect.
A terminal according to claim 1 . The control unit causes the voice output unit to output a voice regarding the score when payment for the product is completed.
The terminal according to claim 1 or 2. When store entry information related to the store entered by the user is read by the reading unit, the control unit outputs a voice according to the result of check-in performed based on the store entry information from the voice output unit. to output
A terminal according to any one of claims 1 to 3. When store exit information related to the store where the user leaves the store is read by the reading unit, the control unit outputs a voice according to the result of checkout performed based on the store exit information from the voice output unit. to output
A terminal according to any one of claims 1 to 4. If the product whose product code is read by the reading unit is prohibited from being purchased and/or is a specific product for which specific requirements are set for purchase, the control unit controls the specific product. output from the audio output unit a voice indicating that
A terminal according to any one of claims 1 to 5. further comprising a speech synthesis unit for synthesizing the speech,
The control unit causes the voice output unit to output the voice synthesized as the voice of a specific character or a specific person by the voice synthesis unit,
A terminal according to any one of claims 1 to 6. The control unit causes the audio output unit to output the audio at a specific volume regardless of the volume setting of the terminal.
A terminal according to any one of claims 1 to 7. The control unit starts outputting a predetermined sound from the sound output unit when the user checks in at the store, and when the product is settled or the user checks at the store. Continue to output a predetermined sound from the audio output unit until outputting,
A terminal according to any one of claims 1 to 8. an audio output unit that outputs audio;
a reading unit that reads the product code attached to the product;
a terminal comprising a control unit that controls the audio output from the audio output unit;
a receiving unit that receives the product code from the terminal;
a server comprising a transmission unit that transmits product information corresponding to the product code to the terminal;
When the product code is read by the reading unit, the control unit outputs, from the voice output unit, a voice regarding the number of products that the user intends to purchase in the store and for which the product code has been read. let
Information processing system. An information processing program implemented in a terminal,
a reading unit that reads the product code attached to the product;
A control unit that controls audio output from the terminal,
When the product code is read by the reading unit, the control unit causes the terminal to output a voice regarding the number of products that the user intends to purchase in the store and for which the product code has been read.
Information processing program.

Images