JP2023109357A - Information processing device and display body - Google Patents

Abstract

To provide an information processing device that can appropriately respond to a complaint from a customer.SOLUTION: A cleaning system 1, which is an information processing device, includes a display sheet 3 having a confirmation display unit 31 for confirming a change in a cleaning product based on cleaning processing. The cleaning system 1 includes an imaging unit 15 that acquires image information by capturing the cleaning product before the cleaning processing so as to include the confirmation display unit 31 of the display sheet 3. The cleaning system 1 includes a storage unit 22 for storing image information obtained by capturing by the imaging unit 15, and a touch panel unit 13 for outputting and displaying image information in response to an output request.SELECTED DRAWING: Figure 1

Description

TECHNICAL FIELD The present invention relates to an information processing apparatus and a display that can appropriately respond to complaints from customers.

2. Description of the Related Art Conventionally, a POS terminal (cash register device), which is an information processing device described in Patent Document 1 below, for example, is known.

This conventional POS terminal is used in a dry cleaning shop, and has a touch panel that serves as an input means and a display means operated by the clerk and a printing means that prints on printed materials such as various slips. It comprises printer means, speaker means which is sound generating means for generating sound, and control means for controlling these means.

JP 2012-242960 A

By the way, in a dry cleaning shop, when a customer who visits the store picks up a cleaning product, the POS terminal stores (records) the color, pattern, etc. of the cleaning product before the cleaning process, so that the cleaning product after the cleaning process ( The clerk may check for discoloration, etc. when returning the finished product).

And if the clothes shrink or change color due to the cleaning shop's mistake, there are times when you have to accept it as a cleaning accident, but for the purpose of compensation, for example, you can bring in already shrunk clothes and make compensation. In some cases, we receive malicious complaints from customers, such as requests.

SUMMARY OF THE INVENTION It is an object of the present invention to provide an information processing apparatus and a display that can appropriately respond to complaints from customers.

An information processing apparatus according to the present invention includes a display body having a confirmation display portion for confirming changes in the cleaning product based on the cleaning process, and an image of the cleaning product before the cleaning process so as to include the confirmation display portion. The imaging apparatus includes an imaging unit that acquires information, a storage unit that stores image information acquired by the imaging unit, and an output unit that outputs the image information stored in the storage unit.

Further, a display body according to the present invention is a display body photographed together with a cleaning product before cleaning, and includes a confirmation display section for confirming a change in the cleaning product based on the cleaning process.

According to the present invention, complaints from customers can be appropriately dealt with.

1 is a schematic configuration diagram of a cleaning system (information processing device) according to an embodiment of the present invention; FIG. FIG. 4 is a diagram showing a POS terminal, a display sheet, and a server that constitute the same cleaning system (in the diagram, confirmation display of the display sheet is omitted); It is a front view (surface view) of a display sheet same as the above. It is a flow chart at the time of receiving cleaning products. FIG. 10 is a flow chart when returning a cleaning product (when image confirmation is required). FIG. It is a figure which shows an example of the goods input screen output-displayed by the touch-panel part (output part) of a POS terminal. FIG. 3 is a diagram showing an example of image information output and displayed on a touch panel section (output section) of a POS terminal;

An embodiment of the present invention will be described with reference to FIGS. 1 to 7. FIG.

In FIGS. 1 and 2, reference numeral 1 denotes a cleaning system, which is an information processing apparatus. The cleaning system 1 is an information processing system for supporting cleaning work related to cleaning.

The cleaning system 1 includes a POS terminal (register device) 2, which is a shop terminal used by a cleaning shop clerk, and a sheet-like display for confirming changes in cleaning products (changes corresponding to cleaning accidents) based on the cleaning process. It has a display sheet 3 which is a body, and a server 4 which is a management device for storing and managing various information (including image information etc.) related to the cleaning work of each store.

The POS terminal 2 and the display sheet 3 are installed in a plurality of dry cleaning shops (for example, each chain shop). The display sheet 3 is placed on the upper surface of a mounting table (for example, a checkout counter or the like) with its surface facing upward. Also, the POS terminal 2 and the server 4 can be connected to each other via a network (communication line) 5 such as the Internet so that they can communicate with each other.

The POS terminal 2 is, for example, a POS cash register with a camera, and includes a control unit 11, a storage unit 12, a touch panel unit (output unit) 13 serving as an input unit and a display unit (output unit) 13, a printing unit 14, and an imaging unit 15. ing. Note that the control unit 11 , the storage unit 12 and the touch panel unit 13 are provided in the POS terminal main body 10 . Also, the POS terminal 2 may have a configuration in which the input section and the display section are separated from each other, for example.

The photographing unit 15 is composed of, for example, a camera, which is image information acquisition means, and is supported by a support 16 so as to face the display sheet 3 . The photographing unit (camera) 15 is positioned above the display sheet 3 so as to face the display sheet 3 with a gap therebetween. reference).

The support 16 has a mounting plate 17 placed on a mounting table and an inverted L-shaped support arm 18 erected on the mounting plate 17. The support arm 18 has a horizontal rod portion. A photographing unit 15 is attached to the tip side of 19 . Note that the support 16 that supports the photographing unit 15 is not limited to being separate from the POS terminal main body 10 . For example, the support may be provided integrally with the POS terminal main body 10 . Further, for example, the photographing unit 15 may be provided integrally with the POS terminal main body 10 .

The server 4 is, for example, a computer (cloud server) that controls the cleaning system 1 as a whole, and includes at least a control section (information processing section) 21 and a storage section 22 .

The storage unit 22 stores various kinds of information regarding the cleaning business of each store. The storage unit 22 of the server 4 stores image information (whether a still image or a moving image) acquired by the image pickup unit 15 of the POS terminal 2 photographing the cleaning product together with the display sheet 3 as predetermined information, that is, a slip number, for example. (It may be a tag number or the like) and stored in association with it. That is, the storage unit 22 of the server 4 stores the image information transmitted from each POS terminal 2 (image data used when confirming changes in cleaning items based on the cleaning process) as the slip number written on the receipt slip. Link and remember.

As shown in FIG. 3, the display sheet 3 is made of, for example, a flexible rectangular sheet-shaped member having a predetermined size. A confirmation display section 31 for confirming whether or not there is a change in the cleaning product is provided on the front surface, that is, the surface on which the cleaning product before the cleaning process is placed, for example.

The display sheet 3 may be made of any material such as paper, resin, cloth, metal, and wood. Moreover, the size of the display sheet 3 may be larger than the cleaning product placed on its surface before cleaning treatment, for example, the vertical dimension is in the range of 60 cm to 100 cm and the horizontal dimension is in the range of 80 cm to 140 cm. is preferred.

Here, the confirmation display unit 31 includes, for example, a color confirmation display 32 for confirming a color change (discoloration, discoloration, etc.) of the cleaning product due to the cleaning process, and a dimensional change (shrinkage, elongation, etc.) of the cleaning product due to the cleaning process. , deformation, etc.). That is, on the surface of the display sheet 3, for example, both the color confirmation display 32 and the dimension confirmation display 33 are displayed by printing or the like.

The color confirmation display 32 has a color sample 35 made up of a plurality of mutually different colors (for example, 20 colors or more). That is, for example, in the example shown in FIG. 3, the color confirmation display 32 is composed of only the color sample 35. As shown in FIG. The color sample 35 is provided and displayed at the upper right corner of the surface of the display sheet.

The dimension confirmation display 33 has a scale 41 , grids 42 and a size confirmation portion 43 . For example, in the example shown in FIG. 3, the dimension confirmation display 33 is composed of scales 41, grids 42, and size confirmation portions 43, which are three different display forms.

The scale 41 has a vertical scale portion 46 provided along the vertical direction (vertical direction in FIG. 3) and a horizontal scale portion 47 provided along the horizontal direction (horizontal direction in FIG. 3). . The vertical scale portion 46 is provided along the vertical direction on the left end portion of the surface of the display sheet 3 . The horizontal scale portion 47 is provided along the horizontal direction at the upper end portion of the surface of the display sheet 3 .

The vertical scale portion 46 includes, for example, a vertical line 48 extending in the vertical direction and 5 cm horizontally extending from the vertical line 48 (not limited to this numerical value, and other dimensions such as 1 cm, for example) may be used. ) and numbers 50 every 10 cm indicating the vertical dimension. The horizontal scale portion 47 has, for example, a horizontal line 51 along the horizontal direction, straight lines 52 extending vertically from the horizontal line 51 every 5 cm, and numbers 53 every 10 cm indicating the horizontal dimension.

The size confirmation portion (size confirmation display portion) 43 has a plurality of size confirmation portions having different sizes, for example, a first size confirmation portion 56, a second size confirmation portion 57 and a third size confirmation portion 58. there is These three size confirmation portions 56, 57 and 58 are provided in the central portion of the surface of the display sheet 3 while overlapping each other so that the smaller size is on the front side.

The first size confirmation portion 56 is a display corresponding to, for example, an SS size jacket, and has a figure 61 representing an SS size jacket and letters 62 of "SS". The second size confirmation portion 57 is a display corresponding to, for example, an M-size jacket, and has a figure 63 representing an M-size jacket and a letter 64 of "M". The third size confirmation portion 58 is a display corresponding to, for example, an LL size jacket, and has a figure 65 representing an LL size jacket and letters 66 of "LL".

The size confirmation unit (forms for each size) 43 may have a display corresponding to jackets of other sizes, such as S size, L size, 3L size, although not shown. It is also possible to display other clothes or the like.

The squares 42 correspond to the scales 41 displayed on the edge of the surface of the display sheet 3, and have, for example, vertical lines 71 every 5 cm and horizontal lines 72 every 5 cm. The squares 42 made up of a plurality of vertical lines 71 and horizontal lines 72 orthogonal to each other are provided in a portion of the surface of the display sheet 3 where the color sample 35, the scale 41 and the size confirmation portion 43 are not provided. there is Note that the squares 42 may be, for example, a vertical line 71 and a horizontal line 72 drawn so as to overlap the size confirmation portion 43 .

Next, FIG. 4 is a flow chart at the time of receiving cleaning products before cleaning processing, and the flow of processing at the time of receiving will be described along this FIG.

When a cleaning shop clerk identifies a customer by reading the bar code of the customer's membership card (which may be an application membership card, etc.) or entering the phone number of the customer who brought the cleaning product to the store, the customer information about the customer who visited the store is read from the storage unit 12 and displayed (output) on the touch panel unit 13 of the POS terminal 2 (step 1).

Then, the store clerk receives the cleaning product from the customer and keeps it, and places the received cleaning product (deposited product) before the cleaning process on the surface of the display sheet 3 (step 2).

Then, the photographing unit 15 of the POS terminal 2 photographs the pre-cleaning product placed on the surface of the display sheet 3 together with the display sheet 3 so as to include the confirmation display portion 31 of the display sheet 3 . and acquires the image information (hereinafter sometimes simply referred to as an image) (step 3).

That is, for example, when a cleaning product is placed on the surface of the display sheet 3, the imaging unit 15 detects the cleaning product and automatically starts shooting to obtain an image.

Note that the photographing unit 15 may start photographing when the store clerk touches a predetermined button (such as a button for starting photographing) displayed on the touch panel unit 13 .

Further, for example, after calling a customer, when the screen is moved to a product input screen called "input of deposit" for inputting the product, the photographing unit 15 automatically starts photographing (recording). The photographing by the photographing unit 15 may be automatically stopped when the registration operation for issuing the ticket is performed. In the case of this configuration, for example, if the image of the exchange of money between the store clerk and the customer is also captured, complaints from the customer regarding the exchange of money can be handled. In the case of this configuration, real-time video (image information) by the photographing unit 15 is displayed in the item input screen so that the store clerk can easily confirm that the photographing unit 15 is being photographed. You may do so. That is, for example, the product input screen shown in FIG. 6 has an image information display section 81 showing the image being recorded.

Next, the image information acquired by the photographing section 15 of the POS terminal 2 is transmitted from the POS terminal 2 to the server 4 and stored (recorded) in the storage section 22 of the server 4 (step 4). Note that the timing at which the image information is transmitted from the POS terminal 2 to the server 4 may be any timing, for example, the timing when the photographing unit 15 completes the photographing, or the timing preset in the POS terminal 2 (once a day). set time) or the like.

Next, the clerk touches the touch panel 13 of the POS terminal 2 to accept the cleaning product received from the customer (including registration of product name, color pattern, etc.) and to process the payment (step 5). When the processing is completed, a predetermined slip is printed and issued by the printing section 14 under the control of the control section 11 (step 6).

In this way, the cleaning product for which reception has been completed is sent to the cleaning factory, and after being subjected to the cleaning process, it is returned to the cleaning shop as a finished product.

Next, FIG. 5 is a flow chart for returning the cleaning product after the cleaning process (in the case of checking the image).

When a cleaning shop clerk returns a cleaning product after cleaning processing (hereinafter sometimes simply referred to as a finished product) to a customer, the customer complains about color change or dimensional change due to the cleaning process (for example, a claim for compensation). ), when you identify the finished product of the customer by reading the barcode of the slip or entering the slip number written on the slip (receipt slip, etc.), image information related to the finished product (linked to the slip number) based image) is read from the storage section 22 of the server 4 and displayed (output) on the touch panel section 13 of the POS terminal 2 (step 1).

That is, the touch panel unit 13 of the POS terminal 2 outputs and displays image information corresponding to the output request (display request), that is, image information stored in the storage unit 22 of the server 4 .

The image information is as shown in FIG. 7, for example. FIG. 7 is a screen example showing an example of image information output and displayed on the touch panel section 13, which is the output section. there is

Then, the store clerk visually compares the image information before the cleaning process displayed on the touch panel section 13 with the actual cleaned product (finished product) after the cleaning process (step 2).

According to the comparison, if the clerk confirms that the cleaning product has changed (color change, dimensional change) based on the cleaning process, the clerk will respond to the customer's request for reimbursement, but if the change cannot be confirmed, The image is shown to the customer, and it is explained that the cleaning products have not changed before and after the cleaning process (step 3).

In other words, the store clerk looks at the pre-cleaning image taken in advance at the time of reception (inspection), and notices changes (at least one of color change and dimensional change) that correspond to cleaning accidents based on the cleaning process. If it is determined (confirmed) that one change has occurred, it is treated as a cleaning accident, and the customer's request for compensation is accepted.

On the other hand, if it is determined that the image has not changed, there is no need to respond to the request for compensation from the customer. For example, the finished product may also be placed on the display sheet 3 and photographed by the photographing unit 15 in the same manner, and the images before and after the cleaning process may be compared for judgment (confirmation). 2 may automatically determine whether or not there is a change based on the images before and after the cleaning process.

According to the cleaning system 1 described above, the cleaning product before the cleaning process is placed on the display sheet 3 having the confirmation display section 31 for confirming the change in the cleaning product based on the cleaning process, and the photographing unit 15 By photographing the cleaning product together with the confirmation display unit 31 and storing the image, it is possible to appropriately respond to customer complaints (including malicious complaints, etc.).

The confirmation display portion 31 of the display sheet 3 includes a color confirmation display 32 for confirming the color change of the cleaning product based on the cleaning process, and a dimension confirmation display 33 for confirming the dimensional change of the cleaning product based on the cleaning process. Therefore, both color change and dimensional change of the cleaning product can be easily confirmed.

Furthermore, the color confirmation display 32 has a color sample 35 made up of a plurality of colors different from each other, and the dimension confirmation display 33 has a scale 41, grids 42 and a size confirmation portion 43, so that the color change of the cleaning product can be prevented. And dimensional change can be easily and appropriately confirmed.

In addition, the confirmation display part of the display body such as the display sheet is not limited to having both the color confirmation display and the size confirmation display, and for example, it may have only one of the color confirmation display and the size confirmation display. good.

In addition, the display body is not limited to a sheet-like display sheet having a confirmation display portion on its surface, and for example, a mounting table or a plate on which the confirmation display portion is drawn, a partition body having the confirmation display portion attached to the wall surface, or the like. A wall, a display having a confirmation display portion displayed on the display surface, or the like may be used.

Furthermore, the dimension confirmation display of the confirmation display portion may have at least one of scales, grids, and size confirmation portions. It may consist of only a part.

Moreover, the dimensions of the scale and the dimensions of the grid are arbitrary, and the size of the size confirmation portion is also arbitrary. The size of the display sheet is not limited to the size example shown in the figure, and for example, if the display sheet is dedicated to children's clothing, a size compatible with children's clothing will suffice.

Furthermore, the cleaning items photographed by the photography department are not limited to the clothes, etc., received from customers who have visited the store. In such a case, the image information is acquired by photographing the cleaning product before the processing by the photographing unit during the inspection.

Furthermore, for example, the image information acquired by the photographing unit may be stored in the storage unit of the POS terminal, the storage unit of the factory terminal of the laundry factory, or the like, and the image information may be output and printed by the printing unit of the POS terminal. Alternatively, the data may be output and transmitted by the transmission unit of the POS terminal.

Further, the information processing device is not limited to a cleaning system having a POS terminal and a server. A device or the like may be used.

In addition, for example, a display such as a display sheet is placed on an inspection table in a cleaning factory, and a photographing unit (a camera or the like that is different from a POS terminal and has a function of transmitting image information to a server) is installed in the factory. Then, the photographing unit may be used in the factory to photograph the cleaning product placed on the display before the cleaning process.

Further, the photographing unit may acquire image information together with the voice information of the clerk at the time of photographing (for example, the voice indicating that the clothing has already been damaged, torn, or the button is missing). In this case, complaints from customers can be handled by outputting prerecorded images and sounds from the display section and the speaker section, respectively.

1 cleaning system that is an information processing device 3 display sheet that is a display body 13 touch panel section that is an output section 15 photographing section 22 storage section (storage section of a server)
31 confirmation display part 32 color confirmation display 33 dimension confirmation display 35 color sample 41 scale 42 squares 43 size confirmation part

Claims (7)

a display body having a confirmation display portion for confirming a change in the cleaning product based on the cleaning process;
a photographing unit that obtains image information by photographing a cleaning product before cleaning processing so as to include the confirmation display unit;
a storage unit that stores image information acquired by the imaging unit;
and an output unit that outputs the image information stored in the storage unit. The confirmation display part has at least one of a color confirmation display for confirming a color change of the cleaning product due to the cleaning process and a dimension confirmation display for confirming a dimensional change of the cleaning product due to the cleaning process. 2. The information processing apparatus according to claim 1, characterized by: The display body is a display sheet formed in a sheet shape,
3. The information processing apparatus according to claim 1, wherein the photographing section photographs the cleaning article before cleaning processing placed on the display sheet so as to include the confirmation display section. A display that is photographed together with the cleaning product before cleaning,
A display, comprising a confirmation display section for confirming changes in cleaning products based on cleaning processing. The confirmation display part has at least one of a color confirmation display for confirming a color change of the cleaning product due to the cleaning process and a dimension confirmation display for confirming a dimensional change of the cleaning product due to the cleaning process. 5. The display according to claim 4, characterized by: The confirmation display unit
a color confirmation display for confirming the color change of the cleaning product based on the cleaning process;
and a dimensional confirmation display for confirming the dimensional change of the cleaning product based on the cleaning process,
The color confirmation display has a color sample consisting of a plurality of mutually different colors,
5. The display according to claim 4, wherein the dimension confirmation display has at least one of scales, grids, and a size confirmation portion. A display sheet formed in a sheet shape,
7. The display body according to claim 6, wherein the surface of the display sheet is provided with scales, squares, and a size confirmation portion as the dimension confirmation display.

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