JP2023104420A - Information processing device and information processing method - Google Patents

Abstract

An object of the present invention is to reduce the effort required for a user to receive benefits. Kind Code: A1 An information processing apparatus 1 according to an embodiment of the present invention includes a first receiving section 131 for receiving shop identification information and user identification information from a user terminal 2, and A specifying unit 132 that specifies a privilege, a first transmitting unit 133 that transmits product information indicating one or more products provided at a store associated with the store identification information to the user terminal, and product information from the user terminal Second reception for receiving order information indicating one or more products ordered by the user among the one or more products indicated by and location identification information for identifying a location at the store where the user receives the products a second transmission unit 135 that transmits order information and location identification information to the store device 3; and a privilege application unit 136 that applies a privilege to the user in response to payment corresponding to the order information , has [Selection drawing] Fig. 2

Description

The present invention relates to an information processing apparatus and information processing method for processing information relating to product orders in a store.

A system that generates a menu in response to a request from a user terminal used by a user and outputs the generated menu to the user terminal is described (see Patent Document 1, for example).

JP 2019-32831 A

A system is known in which a user terminal displays an electronic coupon so that the user can receive benefits of the coupon at a store. Conventionally, a user has had to switch between an application for displaying product information such as a menu and an application for receiving benefits, and present the application to the store. Therefore, it took time and effort for the user to receive the application of the privilege.

Accordingly, the present invention has been made in view of these points, and it is an object of the present invention to reduce the effort required for a user to receive benefits.

The information processing apparatus according to the first aspect of the present invention receives, from a user terminal used by the user, store identification information for identifying the store where the user has visited, and user identification information for identifying the user. a first receiving unit for receiving; a specifying unit for specifying benefits applicable to the user corresponding to the user identification information at the store corresponding to the store identification information; and the store associated with the store identification information. a first transmission unit that transmits to the user terminal product information indicating one or more products provided by the user terminal, and one or more products that the user orders from the user terminal, A second receiving unit for receiving order information indicating a plurality of products and location identification information for identifying a location in the store where the user receives the products, and a store device associated with the store identification information. a second transmission unit that transmits the order information and the location identification information; and a privilege application unit that applies the privilege to the user in response to payment corresponding to the order information.

The first transmission unit may transmit, to the user terminal, control information for the user terminal to display the product information and privilege information indicating the privilege.

The first transmission unit transmits the control information for the user terminal to display the product information and the privilege information indicating a plurality of the privileges to the user terminal, and the privilege application unit The privilege selected by the user terminal from among the plurality of privileges may be applied to the user.

The first transmission unit may transmit, to the user terminal, the control information for the user terminal to display one or more of the products indicated by the product information in a display mode according to the privilege.

The privilege applying unit may apply the privilege to the user without the first transmitting unit transmitting privilege information indicating the privilege to the user terminal before applying the privilege to the user.

The specifying unit may acquire an attribute of the user corresponding to the user identification information, and specify the privilege associated with the acquired attribute.

The identification unit may acquire the attribute managed by the business by transmitting the user identification information to a device associated with a business different from the store.

The first receiving unit may receive privilege identification information for identifying the privilege from the user terminal, and the specifying unit may specify the privilege associated with the privilege identification information.

The first receiving unit receives the store identification information acquired by the user terminal reading the code placed at the location, and the second receiving unit receives the store identification information acquired by the user terminal reading the code The obtained location identification information may be received.

The second receiving unit may receive a payment request from the user terminal, and the information processing device may further include a payment unit that performs payment corresponding to the order information in response to the payment request.

The payment unit may perform the payment before the second transmission unit transmits the order information to the store device according to the payment request received by the second reception unit.

The second transmission unit may transmit information indicating the privilege to the store device before the payment unit performs the payment.

The specifying unit may transmit the user identification information to the store device, and acquire information indicating the privilege corresponding to the transmitted user identification information from the store device.

The privilege application unit may notify a business operator associated with the privilege of payment information for paying the store an amount corresponding to the privilege applied to the user.

An information processing method according to a second aspect of the present invention is executed by a processor, from a user terminal used by a user, store identification information for identifying the store where the user has visited, and user identification information for identifying the user. identifying benefits applicable to the user corresponding to the user identification information at the store corresponding to the store identification information; and associated with the store identification information, the a step of transmitting product information indicating one or more products provided at a store to the user terminal; a step of receiving order information indicating a product and location identification information for identifying a location where the user receives the product in the store; and transmitting the location identification information, and applying the benefit to the user in response to payment corresponding to the order information.

ADVANTAGE OF THE INVENTION According to this invention, there exists an effect that the effort for a user to receive application of a privilege can be reduced.

1 is a schematic diagram of an information processing system according to an embodiment; FIG. 1 is a block diagram of an information processing system according to an embodiment; FIG. FIG. 4 is a schematic diagram of exemplary privilege information; FIG. 4 is a schematic diagram of a user terminal displaying exemplary product information and privilege information; FIG. 4 is a schematic diagram of a user terminal displaying exemplary product information and privilege information; 4 is a sequence diagram of an exemplary information processing method executed by the information processing system according to the embodiment; FIG. FIG. 11 is a sequence diagram of an exemplary information processing method executed by an information processing system according to a modification; FIG. 11 is a sequence diagram of an exemplary information processing method executed by an information processing system according to a modification;

[Overview of information processing system S]
FIG. 1 is a schematic diagram of an information processing system S according to this embodiment. The information processing system S includes an information processing device 1 , a user terminal 2 and a store device 3 . The information processing system S may include devices such as other servers and terminals.

The information processing device 1 is a computer for processing information relating to product orders in a store. The information processing device 1 is, for example, one or more servers. A store is a place for providing users who have visited the store with products ordered by the users. A product includes at least one of a product provided to a user and a service provided to the user.

The user terminal 2 is a computer used by a user. The user terminal 2 receives input from the user and outputs information received from the information processing device 1 to the user. The user terminal 2 is brought into the store by the user or placed in the store. A user is a person who receives a product at a store. The user terminal 2 is associated with user identification information (hereinafter referred to as user ID) for identifying the user who uses the user terminal 2 .

The user terminal 2 is, for example, a smart phone, a tablet terminal, or a personal computer. The user terminal 2 has an operation unit such as a touch panel or a keyboard for accepting user operations, a display unit such as a liquid crystal display for displaying information, and an imaging unit including an imaging element for imaging. . The user terminal 2 communicates with the information processing device 1 by at least one of wired communication and wireless communication.

The store device 3 is a computer used by store employees. The store device 3 outputs the information received from the information processing device 1 to employees of the store. The store device 3 is associated with store identification information (hereinafter referred to as store ID) for identifying the store. The store device 3 is, for example, a POS (Point of Sales) device, a smart phone, a tablet terminal, or a personal computer. The store device 3 has a display unit such as a liquid crystal display for displaying information. The store apparatus 3 communicates with the information processing apparatus 1 through at least one of wired communication and wireless communication.

The outline of the processing executed by the information processing system S according to this embodiment will be described below. The user terminal 2, for example, reads the code C placed at the place (table, counter, etc.) where the user is seated in the store, thereby identifying the store ID for identifying the store and the place where the user receives the product. Location identification information for identification (hereinafter referred to as location ID) is acquired. Code C is, for example, a bar code or a two-dimensional code. The user terminal 2 transmits the shop ID and the user ID for identifying the user who uses the user terminal 2 to the information processing device 1 .

The information processing device 1 receives the store ID and the user ID from the user terminal 2 . The information processing device 1 identifies benefits applicable to the user corresponding to the user ID at the store corresponding to the store ID. The privilege is, for example, a discount on the settlement amount, the provision of points, the provision of a gift, or the like. The information processing device 1 transmits to the user terminal 2 product information (also referred to as a menu) indicating one or more products offered at the store. The information processing device 1 may also transmit privilege information indicating the specified privilege to the user terminal 2 .

The user terminal 2 receives product information from the information processing device 1 and displays it on the display unit. The user terminal 2 accepts designation of one or more products to be ordered by the user among the one or more products indicated by the product information. The user terminal 2 transmits to the information processing device 1 order information indicating one or more products ordered by the user and a location ID.

The information processing device 1 receives the order information and the location ID from the user terminal 2 . The information processing device 1 transmits the order information and the location ID to the store device 3 associated with the store ID. The store device 3 receives the order information and the location ID from the information processing device 1 and displays them on the display unit. The store provides one or more products indicated by the order information to the user at the location corresponding to the location ID.

The user terminal 2 transmits to the information processing device 1 a payment request for one or more products ordered by the user. The information processing device 1 receives a payment request from the user terminal 2 . Upon receiving the payment request, the information processing device 1 performs payment corresponding to the order information and applies the specified benefit to the user.

In this way, the information processing system S identifies benefits applicable to the user at the store where the user came during the process for the user to order products using the user terminal 2, and uses the identified benefits. Applies to users. As a result, the information processing system S does not require the user to switch between the application for displaying the product information and the application for receiving the application of the privilege and presenting them to the store. can be reduced.

[Configuration of information processing system S]
FIG. 2 is a block diagram of the information processing system S according to this embodiment. In FIG. 2, arrows indicate main data flows, and there may be data flows other than those shown in FIG. In FIG. 2, each block does not show the configuration in units of hardware (apparatus), but the configuration in units of functions. As such, the blocks shown in FIG. 2 may be implemented within a single device, or may be implemented separately within multiple devices. Data exchange between blocks may be performed via any means such as a data bus, network, or portable storage medium.

The information processing device 1 has a communication section 11 , a storage section 12 and a control section 13 . The information processing device 1 may be configured by connecting two or more physically separated devices by wire or wirelessly. Further, the information processing device 1 may be configured by a cloud that is a collection of computer resources.

The communication unit 11 has a communication controller for transmitting and receiving data between the user terminal 2 and the store apparatus 3 via the network. The communication unit 11 notifies the control unit 13 of data received from the user terminal 2 via the network. The communication unit 11 also transmits data output from the control unit 13 to the user terminal 2 and the store apparatus 3 via the network.

The storage unit 12 is a storage medium including a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk drive, and the like. The storage unit 12 stores programs executed by the control unit 13 in advance. In addition, the storage unit 12 stores in advance privilege information indicating one or more privileges applied at the store. In addition, the storage unit 12 stores in advance product information indicating one or more products provided at a store in association with a store ID for identifying the store. The storage unit 12 may be provided outside the information processing apparatus 1, in which case data may be exchanged with the control unit 13 via a network.

The control unit 13 includes a first receiving unit 131, a specifying unit 132, a first transmitting unit 133, a second receiving unit 134, a second transmitting unit 135, a privilege applying unit 136, and a settlement unit 137. have. The control unit 13 is a processor such as a CPU (Central Processing Unit), for example, and by executing a program stored in the storage unit 12, a first receiving unit 131, a specifying unit 132, a first transmitting unit 133, a second It functions as a receiving unit 134 , a second transmitting unit 135 , a privilege applying unit 136 and a settlement unit 137 . At least part of the functions of the control unit 13 may be performed by an electric circuit. Also, at least part of the functions of the control unit 13 may be executed by a program executed via a network.

A configuration for the information processing system S to execute the processing according to this embodiment will be described below. When the user comes to the store, the user takes a seat at any place (table, counter, etc.) in the store. A code C indicating a store ID for identifying the store and a location ID for identifying the location is arranged at the location in the store where the user is seated.

Code C is, for example, a bar code or two-dimensional code generated by encoding the store ID and location ID according to a predetermined rule, and is printed on paper or the like. Code C is attached to where the user is seated or is handed to the user by a store employee depending on where the user is seated.

The user terminal 2 captures an image of the code C using the imaging unit in response to the user performing a predetermined operation. The user terminal 2 acquires the shop ID and the place ID indicated by the code C by decoding the captured image of the code C according to a predetermined rule. The user terminal 2 temporarily stores the shop ID and the location ID acquired by reading the code C in the storage unit.

The user terminal 2 transmits the store ID acquired by reading the code C and the user ID for identifying the user who uses the user terminal 2 to the information processing device 1 . A user ID is preset in the user terminal 2 . The user ID is identification information given to the user by, for example, a store, a settlement company that provides a settlement service used by the user, or a telecommunications carrier that provides a communication service used by the user terminal 2. is. The user terminal 2 may transmit the location ID to the information processing device 1 together with the shop ID and the user ID.

In the information processing device 1 , the first reception unit 131 receives the store ID and the user ID from the user terminal 2 . The first receiving unit 131 may receive the shop ID from the user terminal 2 without receiving the user ID. The identifying unit 132 identifies a privilege applicable to the user at the store corresponding to the store ID received by the first receiving unit 131 based on privilege information pre-stored in the storage unit 12 .

FIG. 3 is a schematic diagram of exemplary privilege information. The privilege information is, for example, information indicating one or a plurality of privileges in which application conditions, privilege content, and privilege resources are associated with each other. In the privilege information exemplified in FIG. 3, the combination of the applicable condition, privilege content, and privilege resources represents one privilege. The content of the privilege is the content of the privilege applied to the user, such as a discount from the settlement amount, the provision of points, the provision of a gift, and the like. The privilege resource is an entity that bears the cost of the privilege applied to the user, and is, for example, a store or a business operator different from the store. The privilege information is not limited to the specific information shown here, and may include other information. The privilege information may further include, for example, privilege identification information (hereinafter referred to as privilege ID) for identifying the privilege.

The application condition is a condition for providing the privilege to the user. The application condition includes, for example, at least one of the user attribute of the user, the store the user visited, the product ordered by the user, the payment service used by the user for payment, and the time period.

User attributes, which are application conditions, are information indicating characteristics of users to whom benefits are applied, such as user age, gender, address, and occupation. User attributes, which are application conditions, may include the user's subscription status to a predetermined service or the user's registration status to a predetermined campaign. Also, the user attribute, which is the applicable condition, may include the number of times the user has visited the store in the past. Also, the user attribute may include the number of visitors of a group including the user.

The store, which is the application condition, is, for example, the store ID to which the privilege is applied. A product, which is an application condition, is represented by, for example, product identification information (hereinafter referred to as product ID) for identifying products to which benefits are applied. The time zone, which is an application condition, is, for example, a period during which the benefit is applied. The applicable conditions are not limited to the specific conditions shown here, and may include other conditions.

The identifying unit 132 acquires the user attributes of the user corresponding to the user ID received by the first receiving unit 131 . The specifying unit 132 acquires user attributes associated with the user ID managed by the business operator, for example, by transmitting the user ID to a device associated with the business operator different from the store. Business operators that manage user attributes include, for example, a payment business operator that provides payment services used by users, a telecommunications business operator that provides communication services used by user terminal 2, and a service for accepting store reservations. Business operators, etc.

The identifying unit 132 identifies a privilege associated with the store ID received by the first receiving unit 131 and the acquired user attribute based on privilege information pre-stored in the storage unit 12 . For example, the identifying unit 132 determines whether or not the store ID received by the first receiving unit 131 and the acquired user attribute satisfy the application condition for each of the privilege information pre-stored in the storage unit 12 . and identify one or more benefits that are determined to satisfy the applicable conditions. The product, payment service, and time period, which are the application conditions, are determined again when the privilege applying unit 136 applies the privilege.

The identifying unit 132 may identify the privilege based on the privilege ID received from the user terminal 2 instead of the user ID. That is, the identifying unit 132 identifies benefits applicable to the user without using the user ID. In this case, the user terminal 2 accepts the privilege ID input by the user and transmits it to the information processing device 1 . The user terminal 2 may accept input of a privilege ID before displaying product information, which will be described later, or may accept input of a privilege ID after displaying product information.

In the information processing device 1 , the first receiving unit 131 receives the privilege ID from the user terminal 2 . The first receiver 131 does not have to receive the user ID from the user terminal 2 . The identifying unit 132 identifies a privilege associated with the privilege ID received from the user terminal 2 based on the privilege information pre-stored in the storage unit 12 . Thereby, the identifying unit 132 can identify the privilege applicable to the user without using the user ID.

The first transmission unit 133 acquires product information associated with the store ID received by the first reception unit 131 from the product information stored in advance in the storage unit 12 . The product information includes, for example, at least one of an image, name, and price of each of one or more products provided at the store.

The first transmission unit 133 transmits to the user terminal 2 control information for the user terminal 2 to display the acquired product information and privilege information indicating one or more privileges specified by the specifying unit 132 . The control information is, for example, data for displaying a web page containing product information and privilege information. The user terminal 2 displays the product information and privilege information on the display unit according to the control information received from the information processing device 1 . Product information and privilege information are displayed by one application executed by the user terminal 2 .

FIG. 4 is a schematic diagram of the user terminal 2 displaying exemplary product information and privilege information. Screen A illustrated in FIG. 4 includes product information A1 and privilege information A2. The product information A1 represents the image, name and price of each of one or more products provided at the store. The user terminal 2 accepts selection of one or more products to be ordered according to the user's operation of the operation unit.

The privilege information A2 represents privilege contents of each of one or a plurality of privileges applicable to the user. Also, the privilege information A2 may represent the application conditions of the privilege in addition to the content of the privilege. The user terminal 2 accepts selection of one or more benefits to be applied to the user according to the user's operation of the operation unit.

Further, the information processing device 1 may change the display mode of the product according to the privilege applicable to the user. In this case, in addition to the product information and privilege information, the first transmission unit 133 causes the user terminal 2 to display one or more products indicated by the product information in a display mode corresponding to the privilege specified by the specifying unit 132. to the user terminal 2. The control information is, for example, information that makes the display mode of a product that is the target of a privilege (that is, the product that satisfies the application condition of the privilege) different from the display format of the product that is not the target of the privilege. The user terminal 2 displays the product information and privilege information on the display unit according to the control information received from the information processing device 1 .

FIG. 5 is a schematic diagram of the user terminal 2 displaying exemplary product information and privilege information. The screen A illustrated in FIG. 5 includes, in addition to the product information A1 and the privilege information A2, a frame A3 for highlighting the product information A1 of the product targeted for the privilege. In addition to or instead of displaying the frame A3, the user terminal 2 changes the display mode such as the color, size, pattern, etc. You may make it differ from the display mode of . Thereby, the user can easily grasp the product for which the privilege is given in the product information A1 for selecting the product to be ordered.

In the examples of FIGS. 4 and 5, the user terminal 2 displays the privilege information A2, but it does not have to be displayed. In this case, the privilege applying unit 136, which will be described later, automatically sends the privilege specified by the specifying unit 132 to the user without the first transmitting unit 133 transmitting privilege information to the user terminal 2 before applying the privilege to the user. apply to Thereby, the information processing system S can further reduce the trouble for the user to receive the application of the privilege.

Using the operation unit of the user terminal 2, the user selects one or more products to be ordered by the user from among the one or more products indicated by the product information A1, and selects one or more benefits indicated by the privilege information A2. After selecting one or a plurality of benefits that the user desires to apply, the user performs a predetermined operation (for example, selecting an order button) to confirm the order. In response to a predetermined operation by the user, the user terminal 2 sends order information indicating one or more selected products and one or more selected benefits to the information processing device 1 together with the location ID and user ID. Send to The user terminal 2 may transmit the store ID to the information processing device 1 together with the order information, the location ID and the user ID.

In the information processing device 1 , the second receiving unit 134 receives the order information, the location ID, and the user ID from the user terminal 2 , associates the received order information, the location ID, and the user ID, and stores them in the storage unit 12 . The second transmission unit 135 transmits the order information and the location ID received by the second reception unit 134 to the store device 3 associated with the store ID received by the first reception unit 131 .

The store device 3 receives the order information and the location ID from the information processing device 1 and displays them on the display unit. The store provides one or more products indicated by the order information to the user at the location corresponding to the location ID.

There are benefits that are applied to users before payment, such as product services for customers. Therefore, the second transmission unit 135 may transmit privilege information indicating one or more privileges selected by the user to the store apparatus 3 together with the location ID before the payment unit 137 (to be described later) performs payment. The store device 3 receives the privilege information and the location ID from the information processing device 1 and displays them on the display unit. The store provides the privilege indicated by the privilege information to the user at the location corresponding to the location ID. Thereby, the information processing system S can provide a privilege to the user even before the user settles the account.

The user uses the operation unit of the user terminal 2 to perform a predetermined operation (for example, select a payment button) for payment. The user terminal 2 transmits a payment request including the user ID and the location ID to the information processing device 1 in response to a predetermined operation by the user. The payment request may include information indicating the payment service used by the user for payment.

In the information processing device 1 , the second receiving unit 134 receives the payment request from the user terminal 2 . In this embodiment, the information processing apparatus 1 receives the user ID from the user terminal 2 at both the timing of displaying the product information and the timing of making the payment. may be received.

Further, in the present embodiment, the identifying unit 132 identifies benefits applicable to the user before the second receiving unit 134 receives the payment request. Unit 132 may identify perks applicable to the user. In this case, after the second receiving unit 134 receives the payment request, the specifying unit 132 uses the user ID included in the payment request to specify the privilege applicable to the user by the method described above.

When the second receiving unit 134 receives the payment request, that is, when the payment corresponding to the order information received by the second receiving unit 134 is made, the privilege applying unit 136 selects the privilege specified by the specifying unit 132. Applies to users. The privilege applying unit 136 may apply the privilege to the user before the payment by the payment unit 137 is completed, or may apply the privilege to the user after the payment by the payment unit 137 is completed.

The privilege application unit 136 acquires order information associated with the location ID and the user ID included in the payment request in the storage unit 12, for example. The privilege application unit 136 determines whether the application condition is satisfied for each of one or more privileges indicated by the acquired order information (that is, one or more privileges desired to be applied by the user). Moreover, the privilege application unit 136 may determine whether or not the application conditions are satisfied for all of the one or a plurality of privileges specified by the specifying unit 132, regardless of the user's wishes.

For example, the privilege application unit 136 determines that the application condition is satisfied if the product indicated by the order information is included in the product that is the application condition, and otherwise determines that the application condition is not satisfied. do. For example, if the payment service indicated by the payment request is included in the payment service that is the application condition, the privilege application unit 136 determines that the application condition is satisfied, and if not, the application condition is not satisfied. I judge. For example, the privilege applying unit 136 applies the applicable condition when any of the time when the user comes to the store, the time when the user places an order, or the time when the user requests payment is included in the time period which is the applicable condition. is satisfied, otherwise it is determined that the application condition is not satisfied.

The privilege applying unit 136 applies the privilege to the user before the payment by the payment unit 137 is completed, after the second reception unit 134 receives the payment request and before the payment unit 137 performs payment. , determines whether or not the application conditions for each of the one or more benefits are satisfied. On the other hand, when the privilege application unit 136 applies the privilege to the user after the payment by the payment unit 137 is completed, the privilege application unit 136 receives the payment request after the payment request is received by the second reception unit 134 and before the payment is made by the payment unit 137. Alternatively, after the settlement unit 137 completes the settlement, it is determined whether or not the application conditions for each of the one or more benefits are satisfied.

The privilege application unit 136 determines whether or not the application condition is satisfied according to the application condition of each of the one or more privileges specified by the specifying unit 132, not limited to the specific determination criteria shown here. .

The privilege applying unit 136 applies to the user the privilege content of one or a plurality of privileges determined to satisfy the application condition. When the content of the privilege is the granting of points, the privilege application unit 136, for example, sends information indicating the points to be granted to the user to a device that manages the points to be granted to the user (eg, a device associated with the settlement company). to notify you. When the content of the privilege is the provision of a free gift, the privilege applying unit 136 notifies the store device 3 of information indicating the free gift to be provided to the user, for example. When the content of the privilege is a discount from the settlement amount, the privilege applying unit 136 notifies the settlement unit 137 of the amount of discount from the settlement amount, for example.

As a result, the information processing system S can apply a privilege according to the order information to the user without switching between the application for displaying the product information and the application for receiving the application of the privilege and presenting them to the store. Therefore, it is possible to reduce the effort required for the user to receive the application of the privilege.

The settlement unit 137 performs settlement corresponding to the order information in response to the receipt of the settlement request by the second receiving unit 134 . For example, the payment unit 137 acquires order information associated with the location ID and the user ID included in the payment request in the storage unit 12, and totals the price of one or more products indicated by the order information to determine the payment amount. calculate. When the discount amount is notified from the privilege applying unit 136, the settlement unit 137 subtracts the discount amount from the settlement amount. Then, the settlement unit 137 settles the settlement amount using the settlement service indicated by the settlement request, and notifies the user terminal 2 and the store apparatus 3 of information indicating that the settlement has been completed.

In addition, when the privilege resource for the privilege applied to the user is not the store corresponding to the store ID received by the first receiving unit 131, the privilege applying unit 136 provides an amount corresponding to the privilege to be paid to the store. The payment information may be communicated to the business that is the source of the privilege associated with the privilege. For example, in response to the completion of payment by the payment unit 137, the privilege application unit 136 transmits information indicating the amount discounted by the privilege applied to the user to the device associated with the business operator who is the source of the privilege. . As a result, the information processing system S can provide the store with consideration for the applied privilege when a business operator different from the store applies the privilege, which is the source of the privilege, to the user.

[Sequence of information processing method]
FIG. 6 is a sequence diagram of an exemplary information processing method executed by the information processing system S according to this embodiment. The user terminal 2 captures an image of the code C using the imaging unit in response to the user performing a predetermined operation. The user terminal 2 acquires the shop ID and the place ID indicated by the code C by decoding the captured image of the code C according to a predetermined rule (S11). The user terminal 2 transmits the store ID acquired by reading the code C and the user ID for identifying the user who uses the user terminal 2 to the information processing device 1 .

In the information processing device 1 , the first reception unit 131 receives the store ID and the user ID from the user terminal 2 . The identifying unit 132 identifies a privilege applicable to the user at the store corresponding to the store ID received by the first receiving unit 131, based on the privilege information pre-stored in the storage unit 12 (S12).

The first transmission unit 133 acquires product information associated with the store ID received by the first reception unit 131 from the product information stored in advance in the storage unit 12 . The first transmission unit 133 transmits to the user terminal 2 control information for the user terminal 2 to display the obtained product information and privilege information indicating one or more privileges specified by the specifying unit 132 ( S13).

The user terminal 2 displays the product information and privilege information on the display unit according to the control information received from the information processing device 1 (S14). Using the operation unit of the user terminal 2, the user selects one or more products to be ordered by the user from among the one or more products indicated by the product information A1, and selects one or more benefits indicated by the privilege information A2. After the user selects one or a plurality of benefits that the user desires to apply, a predetermined operation is performed to confirm the order. The user terminal 2 transmits order information indicating the selected one or more products and the selected one or more benefits to the information processing device 1 together with the location ID and the user ID.

In the information processing device 1 , the second receiving unit 134 receives the order information, the location ID, and the user ID from the user terminal 2 , associates the received order information, the location ID, and the user ID, and stores them in the storage unit 12 . The second transmission unit 135 transmits the order information and the location ID received by the second reception unit 134 to the store device 3 associated with the store ID received by the first reception unit 131 (S15).

The store device 3 receives the order information and the location ID from the information processing device 1 and displays them on the display unit (S16). The store provides one or more products indicated by the order information to the user at the location corresponding to the location ID.

The user uses the operation unit of the user terminal 2 to perform a predetermined operation for payment. The user terminal 2 transmits a payment request including the user ID and the location ID to the information processing device 1 . In the information processing device 1 , the second receiving unit 134 receives the payment request from the user terminal 2 .

In response to the payment request received by the second receiving unit 134, the privilege application unit 136 determines whether the application condition is satisfied for each of one or more privileges indicated by the order information received from the user terminal 2. determine whether The privilege application unit 136 applies to the user the privilege content of one or more privileges determined to satisfy the application condition (S17). The first transmission unit 133 may transmit information indicating the privilege applied to the user by the privilege application unit 136 to the user terminal 2 .

The settlement unit 137 performs settlement corresponding to the order information in response to the receipt of the settlement request by the second receiving unit 134 (S18). The application of the privilege in step S17 and the execution of the payment in step S18 may be performed in the reverse order, or may be performed in parallel.

[Effects of Embodiment]
The information processing system S according to the present embodiment identifies a privilege applicable to the user at the store the user came to during the process for the user to order a product using the user terminal 2, and the identified privilege to users. As a result, the information processing system S does not require the user to switch between the application for displaying the product information and the application for receiving the application of the privilege and presenting them to the store. can be reduced.

<First modification>
While the information processing system S according to the above-described embodiment performs settlement after ordering the product, the information processing system S according to this modified example performs settlement at the time of ordering the product. In the following, different parts from the above-described embodiment will be mainly described.

FIG. 7 is a sequence diagram of an exemplary information processing method executed by the information processing system S according to this modification. The user terminal 2 captures an image of the code C using the imaging unit in response to the user performing a predetermined operation. The user terminal 2 acquires the shop ID and the place ID indicated by the code C by decoding the captured image of the code C according to a predetermined rule (S21). The user terminal 2 transmits the store ID acquired by reading the code C and the user ID for identifying the user who uses the user terminal 2 to the information processing device 1 .

In the information processing device 1 , the first reception unit 131 receives the store ID and the user ID from the user terminal 2 . The specifying unit 132 specifies a privilege applicable to the user at the store corresponding to the store ID received by the first receiving unit 131, based on the privilege information pre-stored in the storage unit 12 (S22).

The first transmission unit 133 acquires product information associated with the store ID received by the first reception unit 131 from the product information stored in advance in the storage unit 12 . The first transmission unit 133 transmits to the user terminal 2 control information for the user terminal 2 to display the obtained product information and privilege information indicating one or more privileges specified by the specifying unit 132 ( S23).

The user terminal 2 displays the product information and privilege information on the display unit according to the control information received from the information processing device 1 (S24). Using the operation unit of the user terminal 2, the user selects one or more products to be ordered by the user from among the one or more products indicated by the product information A1, and selects one or more benefits indicated by the privilege information A2. After the user selects one or a plurality of benefits that the user desires to apply, a predetermined operation is performed to confirm the order. The user terminal 2 transmits order information indicating the selected one or more products and the selected one or more benefits to the information processing device 1 together with the location ID and the user ID.

In the information processing device 1, the second receiving unit 134 receives the order information, the location ID, and the user ID from the user terminal 2 as a payment request. In response to the payment request received by the second receiving unit 134, the privilege application unit 136 determines whether the application condition is satisfied for each of one or more privileges indicated by the order information received from the user terminal 2. determine whether The privilege applying unit 136 applies to the user the privilege content of one or a plurality of privileges determined to satisfy the application condition (S25). The first transmission unit 133 may transmit information indicating the privilege applied to the user by the privilege application unit 136 to the user terminal 2 .

The settlement unit 137 performs settlement corresponding to the order information in response to the receipt of the settlement request by the second receiving unit 134 (S26). That is, the payment unit 137 makes payment before the second transmission unit 135 transmits the order information to the store device 3 . The application of the privilege in step S25 and the execution of the payment in step S26 may be performed in the reverse order, or may be performed in parallel.

After the payment by the payment unit 137 is completed, the second transmission unit 135 transmits the order information and the location ID received by the second reception unit 134 to the store device 3 associated with the store ID received by the first reception unit 131. Send (S27).

The store device 3 receives the order information and the location ID from the information processing device 1 and displays them on the display unit (S28). The store provides one or more products indicated by the order information to the user at the location corresponding to the location ID.

According to the information processing system S according to this modified example, even if payment is made at the time of ordering the product, the privilege is applied to the user during the process for the user to order the product using the user terminal 2. By doing so, it is possible to reduce the effort required for the user to receive the application of the privilege.

<Second modification>
While the information processing apparatus 1 manages the privilege information in the above-described embodiment, the store apparatus 3 manages the privilege information in this modified example. In the following, different parts from the above-described embodiment will be mainly described. In this modified example, the storage unit of the store device 3 stores in advance the privilege information illustrated in FIG. 3 .

FIG. 8 is a sequence diagram of an exemplary information processing method executed by the information processing system S according to this modification. The user terminal 2 captures an image of the code C using the imaging unit in response to the user performing a predetermined operation. The user terminal 2 acquires the shop ID and the place ID indicated by the code C by decoding the captured image of the code C according to a predetermined rule (S31). The user terminal 2 transmits the store ID acquired by reading the code C and the user ID for identifying the user who uses the user terminal 2 to the information processing device 1 .

In the information processing device 1 , the first reception unit 131 receives the store ID and the user ID from the user terminal 2 . By transmitting the user ID received by the first receiving unit 131 to the store apparatus 3, the specifying unit 132 inquires about privilege information indicating privileges applicable to the user (S32).

Store device 3 receives the user ID from information processing device 1 . The store device 3 extracts a privilege applicable to the user at the store corresponding to the store ID associated with the store device 3 based on the privilege information pre-stored in the storage unit (S33). The store device 3 transmits privilege information indicating one or more extracted privileges to the information processing device 1 .

In the information processing device 1 , the identification unit 132 acquires privilege information from the store device 3 . The first transmission unit 133 acquires product information associated with the store ID received by the first reception unit 131 from the product information stored in advance in the storage unit 12 . The first transmission unit 133 transmits control information for the user terminal 2 to display the acquired product information and the privilege information acquired by the specifying unit 132 to the user terminal 2 (S34).

The user terminal 2 displays the product information and privilege information on the display unit according to the control information received from the information processing device 1 (S35). Using the operation unit of the user terminal 2, the user selects one or more products to be ordered by the user from among the one or more products indicated by the product information A1, and selects one or more benefits indicated by the privilege information A2. After the user selects one or a plurality of benefits that the user desires to apply, a predetermined operation is performed to confirm the order. The user terminal 2 transmits order information indicating the selected one or more products and the selected one or more benefits to the information processing device 1 together with the location ID and the user ID.

In the information processing device 1 , the second receiving unit 134 receives the order information, the location ID, and the user ID from the user terminal 2 , associates the received order information, the location ID, and the user ID, and stores them in the storage unit 12 . The second transmission unit 135 transmits the order information and the location ID received by the second reception unit 134 to the store device 3 associated with the store ID received by the first reception unit 131 (S36).

The store device 3 receives the order information and the location ID from the information processing device 1 and displays them on the display unit (S37). The store provides one or more products indicated by the order information to the user at the location corresponding to the location ID.

The user uses the operation unit of the user terminal 2 to perform a predetermined operation for payment. The user terminal 2 transmits a payment request including the user ID and the location ID to the information processing device 1 . In the information processing device 1 , the second receiving unit 134 receives the payment request from the user terminal 2 .

The settlement unit 137 performs settlement corresponding to the order information in response to the receipt of the settlement request by the second receiving unit 134 (S38). After the settlement by the settlement unit 137 is completed, the privilege application unit 136 collects the settlement amount, the settlement service, the time when the settlement unit 137 makes the settlement, one or more products to be settled, and Settlement information indicating one or a plurality of selected benefits is transmitted to the store apparatus 3 together with the user ID (S39).

The store device 3 receives the payment information and the user ID from the information processing device 1 . The store device 3 determines whether or not the application conditions are satisfied for each of one or more benefits indicated by the payment information received from the information processing device 1 . The store device 3 applies the privilege content of one or more privileges determined to satisfy the application condition to the user corresponding to the user ID received from the information processing device 1 (S40). The first transmission unit 133 may transmit information indicating the privilege applied to the user by the store apparatus 3 to the user terminal 2 .

According to the information processing system S according to the present modification, even when the store device 3 manages the privilege information, the user receives the privilege during the process of ordering the product using the user terminal 2. By applying to , the effort for the user to receive the application of the privilege can be reduced.

The present invention makes it possible to contribute to Goal 9 of the Sustainable Development Goals (SDGs) led by the United Nations, "Industry and technological innovation."

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist thereof. be. For example, all or part of the device can be functionally or physically distributed and integrated in arbitrary units. In addition, new embodiments resulting from arbitrary combinations of multiple embodiments are also included in the embodiments of the present invention. The effect of the new embodiment caused by the combination has the effect of the original embodiment.

The processors of the information processing device 1, the user terminal 2, and the store device 3 are the main bodies of each step (process) included in the information processing method shown in FIGS. That is, the processors of the information processing device 1, the user terminal 2, and the store device 3 execute the information processing methods shown in FIGS. 6, 7, and 8 by executing the programs stored in the storage units. Some of the steps included in the information processing methods shown in FIGS. 6, 7 and 8 may be omitted, the order between steps may be changed, and a plurality of steps may be performed in parallel.

S information processing system 1 information processing device 11 communication unit 12 storage unit 13 control unit 131 first reception unit 132 identification unit 133 first transmission unit 134 second reception unit 135 second transmission unit 136 privilege application unit 137 settlement unit 2 user terminal 3 store equipment

Claims (15)

a first receiving unit that receives store identification information for identifying the store where the user came from and user identification information for identifying the user from a user terminal used by the user;
a specifying unit that specifies a benefit applicable to the user corresponding to the user identification information at the store corresponding to the store identification information;
a first transmission unit that transmits product information indicating one or more products provided at the store, associated with the store identification information, to the user terminal;
From the user terminal, order information indicating one or more products ordered by the user among the one or more products indicated by the product information, and for identifying a place in the store where the user receives the products a second receiving unit for receiving location identification information;
a second transmission unit that transmits the order information and the location identification information to the store device associated with the store identification information;
a privilege application unit that applies the privilege to the user in response to payment corresponding to the order information;
An information processing device. The first transmission unit transmits control information for the user terminal to display the product information and privilege information indicating the privilege to the user terminal.
The information processing device according to claim 1 . The first transmission unit transmits to the user terminal the control information for the user terminal to display the product information and the privilege information indicating a plurality of the privileges,
The privilege application unit applies the privilege selected by the user terminal from among the plurality of privileges to the user.
The information processing apparatus according to claim 2. The first transmission unit transmits the control information for the user terminal to display one or more of the products indicated by the product information in a display mode according to the privilege, to the user terminal.
The information processing apparatus according to claim 2 or 3. The privilege application unit applies the privilege to the user without the first transmission unit transmitting privilege information indicating the privilege to the user terminal before applying the privilege to the user.
The information processing device according to claim 1 . The specifying unit acquires an attribute of the user corresponding to the user identification information, and specifies the privilege associated with the acquired attribute.
The information processing apparatus according to any one of claims 1 to 5. The identification unit acquires the attribute managed by the business by transmitting the user identification information to a device associated with a business different from the store.
The information processing device according to claim 6 . The first receiving unit receives privilege identification information for identifying the privilege from the user terminal,
The identifying unit identifies the privilege associated with the privilege identification information.
The information processing apparatus according to any one of claims 1 to 7. The first receiving unit receives the store identification information acquired by the user terminal reading a code placed at the location,
The second receiving unit receives the location identification information acquired by the user terminal reading the code,
The information processing apparatus according to any one of claims 1 to 8. The second receiving unit receives a payment request from the user terminal,
further comprising a settlement unit that performs settlement corresponding to the order information in response to the settlement request;
The information processing apparatus according to any one of claims 1 to 9. The payment unit performs the payment before the second transmission unit transmits the order information to the store device in response to the payment request received by the second reception unit.
The information processing apparatus according to claim 10. The second transmission unit transmits information indicating the privilege to the store device before the settlement unit performs the settlement.
The information processing apparatus according to claim 10 or 11. The specifying unit transmits the user identification information to the store device, and acquires information indicating the privilege corresponding to the transmitted user identification information from the store device.
The information processing apparatus according to any one of claims 1 to 12. The privilege application unit notifies a business operator associated with the privilege of payment information for paying the store an amount corresponding to the privilege applied to the user.
The information processing apparatus according to any one of claims 1 to 13. the processor executes
a step of receiving, from a user terminal used by a user, store identification information for identifying the store where the user has come and user identification information for identifying the user;
identifying benefits applicable to the user corresponding to the user identification information at the store corresponding to the store identification information;
a step of transmitting product information indicating one or more products offered at the store, associated with the store identification information, to the user terminal;
From the user terminal, order information indicating one or more products ordered by the user among the one or more products indicated by the product information, and for identifying a place in the store where the user receives the products receiving location identification information;
transmitting the order information and the location identification information to a store device associated with the store identification information;
applying the benefit to the user in response to payment corresponding to the order information;
An information processing method comprising:

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