JP2023101906A - Improvement support device, improvement support method, and program - Google Patents

Abstract

To facilitate improvement of store operation.SOLUTION: An improvement support device includes an evaluation item accepting unit, a store specifying unit, and an output control unit. First, the evaluation item accepting unit accepts an evaluation item being an improvement object in an objective store. Then, the store specifying unit specifies a store in which an evaluation value of the accepted evaluation item varies in a plurality of different evaluation periods. Finally, the output control unit outputs a value of an index regarding sales of the specified store.SELECTED DRAWING: Figure 1

Description

The present disclosure relates to an improvement support device and the like.

The same operator, such as a supermarket or convenience store, may have multiple stores and evaluate each store.

For example, there is a technology that extracts stores with attributes similar to those of the store that made the inquiry, determines stores that have a history of achieving the target included in the inquiry, and extracts the measures implemented by the store that achieved the sales target (see, for example, Patent Document 1).

Further, for example, there is a technique of extracting several similar stores with excellent sales results among similar stores with similar location conditions (see, for example, Patent Document 2).

JP 2018-101260 A JP 2008-077139 A

For example, a supervisor who supervises a plurality of stores wants to evaluate each store and use the evaluation results to improve store management. However, even if the supervisor presents improvement measures to each store, it may be difficult to convey the intention of the improvement to the staff of each store, and it may be difficult to improve the store management.

An example of an object of the present disclosure is to provide an improvement support device or the like that facilitates improving store management.

An improvement support device according to one aspect of the present disclosure includes evaluation item reception means for receiving evaluation items to be evaluated at a target store, store identification means for identifying a store in which the evaluation values of the evaluation items received at a plurality of different evaluation periods are fluctuating, and output control means for outputting an index value related to sales at the identified store.

In an improvement support method according to one aspect of the present disclosure, a computer receives target evaluation items at target stores, identifies stores in which the evaluation values of the evaluation items received at a plurality of different evaluation periods are fluctuating, and outputs an index value related to sales at the identified stores.

A program according to one aspect of the present disclosure causes a computer to receive target evaluation items at target stores, identify stores in which the evaluation values of the evaluation items received at a plurality of different evaluation periods are fluctuating, and output an index value related to sales at the identified stores.

The program may be stored in a non-temporary computer-readable recording medium.

According to the present disclosure, it is possible to facilitate the improvement of store management.

1 is a block diagram showing a configuration example of an improvement support device according to a first exemplary embodiment; FIG. 5 is a flow chart showing an operation example of the improvement support device according to the first exemplary embodiment; It is explanatory drawing which shows the example which a supervisor supervises several shops. FIG. 4 is an explanatory diagram showing an example of connection between an improvement support device and a terminal device; FIG. 11 is a block diagram showing a configuration example of an improvement support device according to a second embodiment; FIG. FIG. 11 is a block diagram showing a configuration example of a terminal device according to a second embodiment; FIG. FIG. 4 is an explanatory diagram showing a selection example of evaluation items; FIG. 5 is an explanatory diagram showing an example of specification of a condition of an index value for specifying a store; FIG. 10 is an explanatory diagram showing an example 1 of displaying changes in the value of an index related to sales at a specified store; FIG. 11 is an explanatory diagram showing Example 2 of displaying changes in the value of an index related to sales at a specified store; FIG. 10 is an explanatory diagram showing a display example of evaluation items that affect sales improvement other than the selected evaluation item. FIG. 10 is an explanatory diagram showing display example 1 of index values for each of a target store and similar stores; FIG. 12 is an explanatory diagram showing display example 2 of index values for each of the target store and similar stores; FIG. 4 is an explanatory diagram showing a display example of index values and evaluation values for a target store and similar stores, respectively; 10 is a flow chart showing an operation example 1 of the improvement support device according to the second embodiment; 10 is a flow chart showing an operation example 2 of the improvement support device according to the second embodiment; It is an explanatory view showing an example of hardware constitutions of a computer.

Embodiments of an improvement support device, an improvement support method, a program, and a non-temporary recording medium for recording the program according to the present disclosure will be described below in detail with reference to the drawings. The present embodiment does not limit the technology disclosed.

(Embodiment 1)
First, in Embodiment 1, basic functions of the improvement support device will be described. 1 is a block diagram of a configuration example of an improvement support device according to a first embodiment; FIG. The improvement support device 10 includes an evaluation item reception unit 101 , a shop identification unit 102 and an output control unit 103 .

The evaluation item reception unit 101 receives evaluation items to be improved at the target store.

Here, the store may be, for example, a supermarket, a supercenter, a convenience store, a mass retailer, a home center, a drug store, a store that sells apparel products, a bakery, a delicatessen store, or a private store, and is not particularly limited.

Evaluation items are not particularly limited. Each evaluation item may be provided for each store manager, clerk, or the like. For example, the evaluation items include items related to customer service and greetings, items related to store aesthetics such as brightness and neatness, items related to product display, management items, hygiene items, items related to management of promotional materials, and items related to storefronts and in-store advertisements.

Items related to customer service and greetings include items such as greetings to customers, greetings between employees, readout when registering products in the product registration device, and greetings to customers.

Items related to the aesthetic appearance of the store include items such as measurement results of illuminance for each location, degree of cleaning, whether there are any objects placed in the aisles, whether products are dusty, cleaning of refrigerators and freezers, odors of refrigerators and freezers, frost of refrigerators and freezers, and the like.

Items related to product display include items such as product advance, sell-by date expiration, and stock shortage.

Items related to management include items related to thorough budgeting, verification of results, explanation of sales plans, verification of results, ease of consultation with sales clerks, and the like.

Items related to satellites include items related to grooming, hand washing, installation of antiseptic solutions, and the like.

The items related to the advertisements to be placed in the shop and in the store are items related to how to paste the advertisement, the position of the advertisement, whether the advertisement has expired, and the like. The expression format of the evaluation value, which is the evaluation result for the evaluation item, is not particularly limited as long as the evaluation value can be specified and the fluctuation of the evaluation can be specified. The expression format of the evaluation value may differ depending on the evaluation item.

Next, an example of reception of specification of evaluation items by the evaluation item reception unit 101 will be described in detail. Specifically, for example, the evaluation item accepting unit 101 accepts designation of an evaluation item by a user's operation on the terminal device. The users are, for example, supervisors who supervise a plurality of stores, managers such as store managers of each store, salesclerks of each store, and the like.

The shop identification unit 102 identifies a shop where the evaluation values of the received evaluation items are fluctuating at a plurality of different evaluation times. The term “evaluation time” here means the time when the evaluation was performed. For example, when evaluation is performed in January 2021 and December 2021, there is an evaluation value for each evaluation item. For example, the store identification unit 102 determines that the evaluation value has changed when there is a change of a predetermined value or more between the evaluation value in January 2021 and the evaluation value in December 2021. For example, the store identification unit 102 determines that the evaluation value has not changed when there is no change of a predetermined value or more between the evaluation value in January 2021 and the evaluation value in December 2021. The predetermined value may be determined in advance or specified by the user.

The output control unit 103 outputs an index value related to sales at the specified store. The index related to sales is, for example, at least one of the number of people entering the store, sales, square footage efficiency, man-hour productivity, budget progress rate, gross profit, and target achievement rate of each. Moreover, the expression format of the index value is not particularly limited as long as the improvement or deterioration of the index can be grasped. Also, the representation format of the index value may differ depending on the index.

Specifically, for example, the output control unit 103 outputs the value of the index to the output device. The type of output device is not particularly limited, and may be a display device, an audio output device such as a speaker, or the like. The output device may be provided in the improvement support device 10, or may be connected to the improvement support device 10 preferentially or wirelessly. Also, the output control unit 103 may cause an output device of another device to output the value of the index.

FIG. 2 is a flowchart showing an operation example of the improvement support device 10 according to the first embodiment. The evaluation item reception unit 101 receives evaluation items (step S101). The store identifying unit 102 identifies a store where the evaluation values of the evaluation items have changed (step S102). Then, the output control unit 103 outputs the index value related to the sales of the specified store (step S103), and the improvement support device 10 ends the process.

As described above, in Embodiment 1, the improvement support device 10 identifies a store where the evaluation value of the evaluation item to be improved has changed, and outputs the value of the index related to the sales of the identified store. As a result, the improvement support device 10 can present the influence of the change in the evaluation value of the evaluation item on the sales. Therefore, it is possible to facilitate the improvement of store management.

Further, the improvement support device 10 may be realized by one device or may be realized by a plurality of devices. For example, one server may be configured to include all functional units of the improvement support device 10 . A user-operable terminal device may be configured to include at least part of each functional unit of the improvement support device 10 .

(Embodiment 2)
Next, Embodiment 2 will be described in detail with reference to the drawings. In the second embodiment, an example of specifying a store and an example of outputting index values will be described in detail. Further, in the second embodiment, an example in which the improvement support device causes the terminal device to output the value of the index will be described. In the following, descriptions overlapping with the above description will be omitted as long as the description of the second embodiment is not unclear.

FIG. 3 is an explanatory diagram showing an example in which a supervisor supervises a plurality of stores. A supervisor, for example, may supervise multiple stores. In this case, the supervisor may consider improvement measures for each store using the evaluation results of each store. Note that the evaluator is not particularly limited, and may be a supervisor, store manager, store clerk, robot, or the like. The evaluator evaluates according to predetermined evaluation items. Evaluating by an evaluator means assigning an evaluation value to each evaluation item. As described in the first embodiment, the expression format of the evaluation value is not particularly limited as long as it can specify whether the evaluation is good or bad and can specify the fluctuation of the evaluation. For example, the terminal device 21 is operated by a supervisor. Display evaluation results, etc.

FIG. 4 is an explanatory diagram showing an example of connection between the improvement support device 20 and the terminal device 21. As shown in FIG. The improvement support device 20 is connected to the terminal device 21 via, for example, a communication network. The terminal device 21 is a user-operable device. The type of the terminal device 21 is not particularly limited, and may be a smart phone, a tablet device, a PC (Personal Computer), or the like.

FIG. 5 is a block diagram of a configuration example of an improvement support device according to a second embodiment; The improvement support device 20 includes an evaluation item reception unit 201 , a shop identification unit 202 , an output control unit 203 , an evaluation value change reception unit 204 , an index reception unit 205 and an index change reception unit 206 . The improvement support device 20 has an evaluation value change reception unit 204, an index change reception unit 205, and an index change reception unit 206 added to the improvement support device 20 according to the first embodiment. The evaluation item reception unit 201 has the basic functions of the evaluation item reception unit 101 in the first embodiment. The store identification unit 202 has the basic functions of the store identification unit 102 in the first embodiment. The output control section 203 has the basic functions of the output control section 103 in the first embodiment.

The improvement support device 20 has a store DB 2001 , a sales history 2002 and an evaluation history 2003 .

Store DB2001 memorize|stores the information regarding the characteristic of a store for every store. For example, the store DB 2001 associates and stores the name of the store and information on the characteristics of the store for each store identification information that identifies the store. Store characteristics include store location, store size, store lineup, customer base, and number of competitors. Locations include station squares, downtown areas, office districts, shop-in-shops, suburbs, and residential areas. The station square and the downtown area may be treated as the same location. A business district is a location where, for example, the number of customers differs between weekends and weekdays. A shop-in-shop is a store that operates within a large commercial facility such as a department store or shopping center. In other words, a shop-in-shop location indicates that the location is in a large-scale commercial facility. The product lineup of the store may be the types of products handled by the store, the number of types, and the like. The customer base may be determined by age group, such as office workers, housewives and househusbands, families, singles, elderly people, and young people, or may be determined by occupation. The number of competing stores may be the number of competing stores.

The sales history 2002 stores index values related to sales in a predetermined period for each of a plurality of periods. The time here may be the same as the evaluation time, or may be a time close to the evaluation time. It should be noted that the predetermined period is not particularly limited to days, weeks, months, or the like. The index is as described in Embodiment 1, and is not particularly limited.

The evaluation history 2003 stores the evaluation value of each evaluation item for each of a plurality of periods. Evaluation items are as described in Embodiment 1, and are not particularly limited.

FIG. 6 is a block diagram showing a configuration example of the terminal device 21 according to the second embodiment. The terminal device 21 includes an input reception section 211 and an output section 212 .

The input reception unit 211 receives user input to the input device of the terminal device 21 . For example, if the input device is a touch panel display, keyboard, mouse, or the like, the input reception unit 211 receives user operations. For example, if the input device is a microphone, the input reception unit 211 receives voice input from the user.

The output unit 212 outputs various information to the output device of the terminal device 21 . The output device is, for example, a display device, an audio output device, or the like, and is not particularly limited. The output unit 212 outputs various information under the control of the output control unit 203, for example. The output control unit 203 of the improvement support device 20 may output various information to the output device provided in the improvement support device 20, but as described above, in the second embodiment, the output control unit 203 will be described with an example of causing the terminal device 21 to output various information.

Returning to the description of FIG. 5 , the evaluation item accepting unit 201 accepts selection of an evaluation item by the user's operation on the terminal device 21 . Note that the evaluation item reception unit 201 may receive selection of a plurality of evaluation items. For example, if the user is a supervisor, the supervisor may select, for example, an evaluation item that is likely to be a factor in the sales decline of the target store. For example, if the supervisor considers that the disordered display on the display shelves in the target store is a factor in the lack of sales, the supervisor may select an evaluation item related to the disordered display.

Specifically, the input reception unit 211 of the terminal device 21 receives selection of an evaluation item. An example in which the input reception unit 211 receives selection of an evaluation item will be described with reference to FIG.

FIG. 7 is an explanatory diagram showing a selection example of evaluation items. The output control unit 203 causes the terminal device 21 to display a screen d001 capable of accepting evaluation items. Then, the output unit 212 displays this screen d001 on the terminal device 21. FIG. In FIG. 7, the screen d001 has buttons for selecting each of a plurality of evaluation items. In FIG. 7, an evaluation item related to brightness is selected. The screen d001 also has a "confirm" button.

Then, for example, when the “Confirm” button is tapped, the input reception unit 211 transmits the selected evaluation item to the improvement support device 20 . Transmitting an evaluation item means, for example, transmitting identification information that identifies the evaluation item. Assume that the evaluation item receiving unit 201 has received an evaluation item from the terminal device 21 .

Next, the shop identification unit 202 will be explained. The shop identification unit 202 identifies a shop where the evaluation values of the received evaluation items are fluctuating at a plurality of evaluation times. Specifically, for example, based on the evaluation history 2003, the shop identification unit 202 identifies shops whose evaluation values of evaluation items received at a plurality of evaluation periods have fluctuated. Here, when the evaluation value of an evaluation item fluctuates in a plurality of evaluation periods, there are cases where the evaluation value increases and cases where the evaluation value decreases. An increase in the evaluation value indicates that the evaluation item has been improved. A decrease in the evaluation value indicates that the evaluation item has not improved or has deteriorated. For example, if the evaluation value in October 2021 is higher than the evaluation value in October 2020, it means that the evaluation values of the received evaluation items have increased in a plurality of evaluation periods. On the other hand, if the evaluation value in October 2021 is lower than the evaluation value in October 2020, it means that the evaluation values of the received evaluation items are lower in multiple evaluation periods.

When a store with an increased evaluation value is identified, for example, the store identification unit 202 may identify a store whose evaluation values of evaluation items received at a plurality of evaluation periods have improved by a predetermined value or more. The predetermined value may be determined in advance according to the expression format of the evaluation value, or may be designated by the user.

In addition, when a store whose evaluation value has decreased is identified, for example, the store identification unit 202 may identify a store whose evaluation value of the received evaluation item has decreased by a predetermined value or more at a plurality of evaluation periods. The predetermined value may be determined in advance according to the expression format of the evaluation value, or may be designated by the user.

Further, the user may be able to specify whether the store specifying unit 202 specifies a store with a higher evaluation value of the evaluation item or a store with a lower evaluation value of the evaluation item. For example, the evaluation value change acceptance unit 204 accepts a designation as to whether the store specifying unit 202 specifies a store with an increased evaluation value of the evaluation item or a store with a decreased evaluation value. Note that both may be specified for the evaluation value change reception unit 204 . More specifically, for example, the output control unit 203 may display a screen on which selection of evaluation value fluctuation conditions can be accepted. The output unit 212 then displays this screen. Then, the input accepting unit 211 accepts selection of a variable condition. The input reception unit 211 then transmits the selected variation condition to the improvement support device 20 . Then, the evaluation value change receiving unit 204 receives, for example, a change condition. In this way, the evaluation value change receiving unit 204 can receive selection of a change condition.

Alternatively, the store identification unit 202 may identify stores similar to the target store based on the store DB 2001 . For example, the store identification unit 202 identifies a store similar to the target store in at least one of location, size, product lineup, customer base, and number of competing stores. Taking the location as an example, the store identification unit 202 may identify, based on the store DB 2001, identification information or the name of the store that identifies the store associated with the same location as the location of the target store included in the store DB 2001. Thereby, the store identification unit 202 can identify a store whose location is similar to that of the target store. Moreover, the store identification unit 202 may determine the similarity of the size, product lineup, customer base, and number of competing stores based on whether the similarity is within a predetermined range based on the characteristics of each target store.

It should be noted that, for example, the user may be able to specify the standard features of the location, size, product lineup, customer base, and number of competing stores.

Moreover, the store identification unit 202 may identify a store whose index value has increased in a plurality of evaluation periods. Here, an increase in the index value indicates that the index has been improved. As described in Embodiment 1, the expression format of the index value is not particularly limited as long as the improvement or deterioration of the index can be grasped. Specifically, for example, based on the sales history 2002, the shop identification unit 202 may identify shops whose index values have increased by a predetermined value or more at a plurality of evaluation periods. Note that the predetermined value may be determined in advance according to the index, or may be designated by the user. For example, if the index value in October 2021 is higher than the index value in October 2020 by a predetermined value or more, it means that the evaluation values of the received evaluation items have increased in a plurality of evaluation periods. Alternatively, the shop identification unit 202 may further identify shops whose index values are higher than a predetermined value at a plurality of evaluation times.

Moreover, the store identification unit 202 may further identify a store whose index value has decreased in a plurality of evaluation periods. Here, a decrease in the index value indicates that the index has not improved or has deteriorated. Specifically, for example, based on the sales history 2002, the shop identification unit 202 may identify shops whose index values have decreased by a predetermined value or more at a plurality of evaluation periods. Note that the predetermined value may be determined in advance according to the index, or may be designated by the user. For example, if the index value in October 2021 is lower than the index value in October 2020 by a predetermined value or more, it means that the accepted index value has decreased in a plurality of evaluation periods. Alternatively, the shop identification unit 202 may further identify shops whose index values are lower than a predetermined value at a plurality of evaluation times.

Moreover, the store identification unit 202 may identify a store whose index value changes little at a plurality of evaluation times. Specifically, for example, based on the sales history 2002, the shop identification unit 202 may identify shops whose index value fluctuation range is equal to or less than a predetermined value at a plurality of evaluation periods. Note that the predetermined value may be determined in advance according to the index, or may be designated by the user. As a result, it is possible to identify stores that consistently generate good sales.

Here, for example, the condition of the index value may be designated by the user's operation. An example in which the user designates the condition of the value of the index will be described with reference to FIG.

FIG. 8 is an explanatory diagram showing an example of designation of the condition of the value of the index that identifies the store. The output control unit 203 causes the terminal device 21 to display a screen d002 capable of accepting designation of conditions for the value of the index that identifies the store. The output unit 212 displays, on the terminal device 21, a screen d002 capable of accepting designation of the condition of the index value for specifying the store.

In FIG. 8, the screen d002 exemplifies tsubo efficiency as an index. The screen d002 has buttons for selecting "improvement", "stable", and "fall". When "Improve" is selected, the store identification unit 202 identifies a store whose index value is improving. When "stable" is selected, the shop identification unit 202 identifies shops with small changes in index values. For example, if the store specifying unit 202 specifies stores whose index values are equal to or greater than a predetermined value and whose index values change little, it is possible to specify stores that are continuously producing good sales. When "drop" is selected, the store identification unit 202 identifies a store whose index value is decreasing. The screen d002 also has a "confirm" button.

Then, for example, when the “Confirm” button is tapped, the input reception unit 211 transmits the selected condition to the improvement support device 20 .

Note that the user may be able to designate an indicator for which the store identification unit 202 determines a change in value. The index receiving unit 205 receives, for example, selection of at least a part of indices from a plurality of indices by user's operation on the terminal device 21 . More specifically, for example, the output control unit 203 may display a screen that accepts selection of at least a part of indicators from a plurality of indicators. The output unit 212 then displays this screen. Then, the input accepting unit 211 accepts the selection of the index. The input reception unit 211 then transmits the received index to the improvement support device 20 . Then, the index reception unit 205 receives the index, for example. In this manner, the index accepting unit 205 can accept selection of an index.

<Output about the specified store>
The output control unit 203 outputs the value of the index related to sales at the specified store. Specifically, for example, the output control unit 203 outputs the value of the index related to sales at the specified store for at least one of the plurality of evaluation periods. Specifically, for example, the output control unit 203 outputs an index value related to sales at the specified store for each of a plurality of evaluation periods. More specifically, for example, the output control unit 203 may output so as to compare index values relating to sales at a specified store for each of a plurality of evaluation periods. In other words, the output control unit 203 outputs changes in the value of the sales-related index.

In addition, the output control unit 203 may output the evaluation value of the received evaluation item at the specified store together with the value of the index.

FIG. 9 is an explanatory diagram showing Example 1 of displaying changes in the value of the index relating to sales at the specified store. The output control unit 203 causes the terminal device 21 to display changes in the index values related to sales at the specified store and changes in the evaluation values of the received evaluation items. The output unit 212 displays a screen d101 showing these changes on the terminal device 21. FIG.

In FIG. 9, the target store is "Kamata store" and the identified similar store is "Omori store". In FIG. 9, the screen d101 displays the values of monthly sales, tsubo efficiency, and man-hour productivity for "Omori store" in October 2020 and October 2021, respectively. Also, on the screen d101, the evaluation values of the evaluation items related to brightness for “Omori store” in October 2020 and October 2021 are displayed.

Thereby, the user can confirm the influence on the sales due to the fluctuation of the evaluation value of the received evaluation item.

Also, the output control unit 203 may output the number of identified stores. Further, when a store whose index value is improving is specified, the output control unit 203 may output the number of specified stores and the number of stores whose sales index value has achieved the target among the specified number of stores so as to be able to be compared. For example, the output control unit 203 may output the numbers of these stores in a table format or in a graph format. Note that the type of graph is not particularly limited, such as a bar graph, a line graph, and a pie graph.

Further, for example, when the number of stores whose index value has decreased is specified, the output control unit 203 may output the number of specified stores and the number of stores whose sales index value did not reach the target among the specified number of stores so as to be able to be compared. As an example of output for comparison, it may be the same as the number of stores that achieved the target, so detailed description is omitted.

Also, when the store identification unit 202 identifies a plurality of shops, the output control unit 203 may output the value of the sales index for at least one of the identified shops. Specifically, for example, the output control unit 203 may output the index value related to the sales of the store with the largest change in the index value among the specified plurality of stores. More specifically, for example, when a store whose index value has improved is identified, the output control unit 203 may output the index value related to the sales of the store with the most improved index value among the plurality of identified stores.

FIG. 10 is an explanatory diagram showing Example 2 of displaying changes in the value of the index relating to sales at the specified store. A case where a store with an improved index value is identified will be described as an example. The output control unit 203 causes the terminal device 21 to display changes in the value of the index relating to sales at the specified store. Furthermore, the output control unit 203 causes the terminal device 21 to display the number of specified stores and the number of stores among the specified number of stores whose sales index has achieved the target.

In FIG. 10, the target store is "Kamata store" and the identified similar store is "Omori store". In addition, in FIG. 10, 30 stores are specified, but "Omori store" is selected. For example, in FIG. 10, the screen d102 displays the monthly sales, tsubo efficiency, and man-hour productivity for "Omori store" in October 2020 and October 2021, respectively, in the same way as the screen d101 shown in FIG.

The screen d102 also displays the ratio of the number of stores whose sales index has achieved the target among the number of specified stores to the number of specified stores. In FIG. 10, the number of specified stores is 30 stores, and the number of stores that achieved the target is 25 stores.

9 and 10, the output control unit 203 displays a table of index values for the specified store for each of the plurality of evaluation periods. However, the display method is not particularly limited. For example, the output control unit 203 may cause the terminal device 21 to display a graph of index values for the specified store.

<Specification and output of evaluation items>
The evaluation item specifying unit 207 may specify an evaluation item for which the evaluation value of the specified store changes in a plurality of evaluation periods from among the plurality of evaluation items other than the received evaluation items. This makes it possible to identify evaluation items that affect sales, other than the received evaluation items.

Then, the output control unit 203 outputs the identified evaluation items. Also, for example, the output control unit 203 may output the evaluation value of the specified evaluation item for each of a plurality of evaluation periods.

Specifically, for example, when the store identifying unit 202 identifies a store with an improved evaluation value of the received evaluation item and an improved index value, the evaluation item identification unit 207 identifies evaluation items with improved evaluation values in a plurality of evaluation periods for the identified store. For example, the evaluation item identification unit 207 may identify an evaluation item in which the evaluation value of the identified store has improved by a predetermined value or more in a plurality of evaluation periods. Then, the output control unit 203 outputs the identified evaluation items to the terminal device 21 . An example that the output control unit 203 displays on the display device of the terminal device 21 will be described with reference to FIG.

FIG. 11 is an explanatory diagram showing a display example of evaluation items that affect sales improvement other than the selected evaluation item. In FIG. 11 , the output control unit 203 causes the terminal device 21 to output the evaluation values of the specified evaluation items for each of the plurality of evaluation periods together with the index values for the specified store. The output unit 212 displays on the terminal device 21 a screen d103 including the index value for the specified store, the specified evaluation item, and the evaluation value of the evaluation item.

In FIG. 11, the screen d103 displays, for example, "Is there any dust on the product?", "Out of stock", and "Appearance" as the evaluation items whose evaluation values have improved. In FIG. 11, the screen d103 displays evaluation values for different evaluation periods for each evaluation item.

This makes it possible to present to the user evaluation items that have an effect on improving sales in addition to the selected evaluation items.

On the other hand, returning to the description of FIG. 5, when the store identification unit 202 identifies a store with a decrease in the evaluation value of the received evaluation item and a decrease in the index value, the evaluation item identification unit 207 identifies the evaluation item with a decrease in the evaluation value in a plurality of evaluation periods for the identified store. For example, the evaluation item identification unit 207 may identify an evaluation item in which the evaluation value of the identified store has decreased by a predetermined value or more in a plurality of evaluation periods. Then, the output control unit 203 outputs the identified evaluation items to the terminal device 21 .

This makes it possible to present to the user evaluation items that have an impact on sales decline in addition to the selected evaluation items.

<Output a comparison of the target store and the identified store>
An example has been described in which the output control unit 203 outputs the index value for the specified store. The output control unit 203 may output the index value for the target store and the index value for the specified store. The output control unit 203 may output the index value for the target store and the index value for the identified store so as to be comparable. For example, the output control unit 203 may output the values of these indices in a table format or in a graph format, as an example of outputting them so that they can be compared. Note that the type of graph is not particularly limited, such as a bar graph, a line graph, and a pie graph. The output control unit 203 may output these index values side by side, or may output these index values in an overlapping manner.

Further, for example, the output control unit 203 may output an index value for the target store for at least one of the plurality of evaluation periods, and an index value for the specified shop for at least one of the plurality of evaluation periods. The output control unit 203 may cause the terminal device 21 to output these index values so that they can be compared. An example of outputting data in a comparable manner is as described above.

FIG. 12 is an explanatory diagram showing a display example 1 of index values for each of the target store and similar stores. In FIG. 12 , the output control unit 203 creates a table of index values for the target store and index values for the identified similar stores for October 2021, and displays these values side by side. Then, the output unit 212 outputs a screen d104 in which these values are tabulated. In FIG. 12, the target store is "Kamata store" and the identified similar store is "Omori store". In FIG. 12, the screen d104 displays monthly sales, square footage efficiency, and man-hour productivity for each of the similar store “Omori store” and the target store “Kamata store” in October 2021.

FIG. 12 shows an example in which the values of each index for each of the target store and similar stores at an evaluation period such as October 2021 are displayed side by side in a table on the screen d104, but the values of each index may be displayed side by side on the screen for each of a plurality of evaluation periods for each of the target store and similar stores.

FIG. 13 is an explanatory diagram showing a display example 2 of index values for each of the target store and similar stores. In FIG. 12 , the output control unit 203 graphs the index values for the target store and the index values for the identified similar stores for October 2021, and displays these values in an overlapping manner. Then, the output unit 212 outputs a screen d105 in which these values are graphed.

In FIG. 13, the target store is "Kamata store" and the identified similar store is "Omori store". In FIG. 13, screen d105 displays the target achievement rate of monthly sales, tsubo efficiency, and man-hour productivity for each of the similar store “Omori store” and the target store “Kamata store” in October 2021 as a graph.

FIG. 13 shows an example in which each target achievement rate is displayed on the screen d105 overlaid by a pie chart for each of the target store and similar stores at an evaluation time such as October 2021. On the other hand, at each of a plurality of evaluation periods, each target achievement rate may be graphed and superimposed on the screen for each of the target store and the similar store.

Returning to the description of FIG. 5, the output control unit 203 may output an evaluation value for the target store at least one of the plurality of evaluation periods, and an evaluation value for the specified store at least one of the plurality of evaluation periods. The evaluation items here may be the received evaluation items or the evaluation items specified by the evaluation item specifying unit 207 . Note that the output control unit 203 may output these evaluation values in a table form or in a graph form so as to enable comparison. That is, the output control unit 203 may output these evaluation values side by side, or may output these index values in an overlapping manner.

FIG. 14 is an explanatory diagram showing a display example of index values and evaluation values for each of the target store and similar stores. FIG. 14 illustrates an example in which the evaluation values of the evaluation items specified by the evaluation item specifying unit 207 are displayed.

In FIG. 14, the output control unit 203 causes the terminal device 21 to display the evaluation value of the target store in October 2021 and the evaluation values of similar stores in October 2020 and October 2021, respectively. The output unit 212 displays on the terminal device 21 a screen d106 including these evaluation values.

In FIG. 14, the screen d106 displays the evaluation values of the target store in October 2021 in graph form. In FIG. 14, the screen d106 displays the evaluation values of similar stores in October 2020 and October 2021 in graph form. In FIG. 14, the pie charts of the evaluation values are displayed for each store, but the evaluation values may be superimposed and displayed so as to form one pie chart.

In FIG. 14, the screen d106 displays the index values for the target store in October 2021 in graph form. Further, in FIG. 14, the screen d106 displays the index values for similar stores in October 2020 and October 2021 in graph form. In FIG. 14, the pie charts of the index values are displayed for each store, but the index values may be displayed so as to form one pie chart.

Thus, the display method by which the output control unit 203 causes the terminal device 21 to display the index value and the evaluation value is not particularly limited.

FIG. 15 is a flow chart showing an operation example 1 of the improvement support device 20 according to the second embodiment. In the operation example 1, an example will be described in which the store identifying unit 202 identifies a store where the evaluation value of the evaluation item is improving and the value of the index is improving or whether the store can be continued.

The evaluation item accepting unit 201 accepts selection of an evaluation item by the user's input to the terminal device 21 (step S201).

The store identification unit 202 identifies similar stores that are similar to the target store (step S202). In step S202, the store identification unit 202 identifies stores that are similar to the target store in at least one of the following characteristics: location, size, product lineup, customer base, and number of competing stores.

The store identification unit 202 identifies stores with improved evaluation values of the evaluation items among the similar stores identified in step S202 (step S203).

Then, the store identification unit 202 identifies, from among the stores identified in step S203, stores whose index values have improved and stores whose index values may continue (step S204). In step S204, the shop identification unit 202 identifies, as shops at which the index value can be maintained, shops in which the index value is equal to or greater than a predetermined value at a plurality of evaluation periods and the range of fluctuation of the index value at a plurality of evaluation periods is equal to or less than a predetermined value. As a result, it is possible to specify a similar store whose evaluation value of the selected evaluation item is improving and whose index value related to sales may be improved or continued.

The evaluation item identification unit 207 identifies evaluation items with improved evaluation values for the store identified in step S204 (step S205).

The output control unit 203 causes the terminal device 21 to display the index values and the specified evaluation items for the specified store (step S206).

About step S202 to step S204, the store identification part 202 should just be able to narrow down a store, and the order of a process is not specifically limited.

FIG. 16 is a flow chart showing an operation example 2 of the improvement support device 20 according to the second embodiment. In operation example 2, an example will be described in which the store identification unit 202 identifies a store with a decreased evaluation value of an evaluation item and a decreased index value.

Steps S211 and S212 are the same as steps S201 and S202 shown in FIG. 15, respectively, so description thereof will be omitted.

The store identification unit 202 identifies a store whose evaluation value of the evaluation item is lowered among the similar stores identified in step S212 (step S213). Then, the store identification unit 202 identifies a store whose index value has decreased among the stores identified in step S213 (step S214).

As a result, it is possible to identify a similar store whose evaluation value of the selected evaluation item is deteriorating and whose index value related to sales is deteriorating.

The evaluation item identification unit 207 identifies evaluation items with improved evaluation values for the store identified in step S214 (step S215).

The output control unit 203 causes the terminal device 21 to display the index values and the specified evaluation items for the specified store (step S216).

About step S212 to step S214, the shop identification part 202 should just be able to narrow down a shop, and the order of a process is not specifically limited.

Note that the operation example is not limited to the operation example 1 shown in FIG. 15 and the operation example 2 shown in FIG. For example, the store identification unit 202 may identify a store where the evaluation value of the evaluation item is improving but the index value is decreasing. For example, the store identification unit 202 may identify a store whose index value is improved although the evaluation value of the evaluation item is decreased.

In addition, as described above, the evaluation value change reception unit 204 may be able to select whether to identify a store with an improved evaluation value or a store with a decreased evaluation value. In addition, as described above, the index change receiving unit 206 may be able to select whether to identify stores whose index values are improving or to identify stores whose index values are decreasing.

As described above, the operation example can be variously changed and is not particularly limited.

As described above, in the second embodiment, the improvement support device 20 identifies stores with improved evaluation values for the received evaluation items. Thereby, the improvement support device 20 can present the impact on sales due to the improvement of the evaluation item. For example, when a supervisor prompts a store clerk to improve an evaluation item, the supervisor can present the value of an index relating to the sales of the store whose evaluation item has improved. Therefore, it is possible to facilitate the improvement of store management.

In addition, the improvement support device 20 identifies stores whose evaluation values of the received evaluation items have decreased. Thereby, the improvement support device 20 can present the influence on sales due to deterioration of the evaluation item. For example, when a supervisor prompts store clerks to improve their evaluation items, the supervisor can present the value of the sales index of the store whose evaluation items have deteriorated. Therefore, it is possible to facilitate the improvement of store management.

The improvement support device 20 identifies stores similar to the target store where the evaluation values of the evaluation items are fluctuating. As a result, it is possible to present the value of the index relating to the sales of stores similar to the target store. For example, the supervisor can present examples of similar stores when prompting the store clerk at the target store to improve the evaluation items. If it is a similar store, the supervisor can easily compare it with the target store. Therefore, it is possible to facilitate the improvement of store management.

Also, for example, the improvement support device 20 identifies a store whose sales are improving or a store that continues to perform well. Specifically, for example, the improvement support device 20 identifies a store where the evaluation value of the evaluation item is fluctuating and the index value is improved by a predetermined value or more at a plurality of evaluation periods as the store whose sales are improving. In addition, for example, the improvement support device 20 continuously identifies a store where the evaluation value of the evaluation item fluctuates and the fluctuation range of the index value is equal to or less than a predetermined value in a plurality of evaluation periods as a good shop.

Also, for example, the improvement support device 20 identifies stores with poor or declining sales. For example, the improvement support device 20 identifies a store where the evaluation value of the evaluation item fluctuates and where the index value has decreased by a predetermined value or more at a plurality of evaluation periods. The improvement support device 20 identifies stores in which the evaluation values of the evaluation items fluctuate and whose index values are equal to or less than a predetermined value in a plurality of evaluation periods.

The evaluation item identification unit 207 identifies, from among a plurality of evaluation items other than the received evaluation items, evaluation items for which the evaluation values of the identified store have changed in a plurality of evaluation periods. Then, the improvement support device 20 outputs the identified evaluation items. Evaluation items affecting sales other than the selected evaluation items can be presented. For example, the supervisor can confirm other evaluation items that should be improved for the target store. Therefore, it is possible to facilitate the improvement of store management.

Further, the improvement support device 20 may output the index value of the specified store and the index value of the target store. As a result, it is possible to compare the sales index of the target store and the specified store.

Further, the improvement support device 20 may output the number of identified shops. As a result, the user can confirm the number of stores whose sales have improved due to improvements in evaluation items, the number of stores whose sales have deteriorated due to deterioration in evaluation items, and the like.

This completes the description of each embodiment and each modification. Note that each embodiment and the modification described in each embodiment may be used in combination. Further, for example, in each embodiment, the improvement support device 20 may be configured to include each functional unit and part of the information.

Further, the embodiments and modifications described above are not limited to the examples described above, and can be modified in various ways. Further, the configuration of the improvement support device 20 in each embodiment is not particularly limited. The improvement support device 20 may be realized by one device. Alternatively, the improvement support device 20 may be realized by different devices according to functions or information. Specifically, for example, the improvement support device 20 may be configured like a system by a plurality of servers.

Further, for example, one terminal device may include at least a part of the functional units of the improvement support device described in each embodiment.

In addition, between devices such as the terminal device and the improvement support device described in each embodiment and modification, the object of transmission and reception may be information itself or an identifier representing information, and is not particularly limited.

In each embodiment and modification, each table or information may include part of the information described above. Also, each table and information may include information other than the above information. Each table or information may be divided into multiple tables or multiple pieces of information in more detail. In this way, the method of realizing each table and information is not particularly limited.

Also, each screen is an example and is not particularly limited. For example, buttons are given as an example of receiving various selections, but a pull-down list, check boxes, or the like may be used, and display examples for receiving various selections are not particularly limited. In each screen, the position, color, and size of items such as buttons, input fields, and display fields are not particularly limited. Buttons, information display fields, input fields, etc. (not shown) may be added to each screen. Also, the background color of the screen may be changed.

Further, for example, in each embodiment, the process of generating screen information and the like to be displayed on the display device of the terminal device 21 may be performed by the output control unit 203 of the improvement support device 20, or may be performed by the output unit 212 of the terminal device 21. Graphing and tabulation processing may be performed by the output control unit 203 or may be performed by the output unit 212 .

(Computer hardware configuration example)
Next, a hardware configuration example when each device such as the improvement support device 20 (server) and the terminal device 21 described in each embodiment is realized by a computer will be described. FIG. 17 is an explanatory diagram of a hardware configuration example of a computer. For example, part or all of each device can be implemented using an arbitrary combination of a computer 80 and a program as shown in FIG. 17, for example.

The computer 80 has, for example, a processor 801 , a ROM (Read Only Memory) 802 , a RAM (Random Access Memory) 803 and a storage device 804 . The computer 80 also has a communication interface 805 and an input/output interface 806 . Each component is connected via a bus 807, for example. The number of each component is not particularly limited, and each component is one or more.

A processor 801 controls the entire computer 80 . The processor 801 includes, for example, a CPU (Central Processing Unit), a DSP (Digital Signal Processor), a GPU (Graphics Processing Unit), and the like. The number of processors 801 is not particularly limited, and the number of processors 801 is one or more. The computer 80 has a ROM 802, a RAM 803, a storage device 804, etc. as storage units. Examples of the storage device 804 include semiconductor memories such as flash memory, HDDs (Hard Disk Drives), and SSDs (Solid State Drives). For example, the storage device 804 stores an OS (Operating System) program, application programs, programs according to each embodiment, and the like. Alternatively, the ROM 802 stores application programs, programs according to each embodiment, and the like. A RAM 803 is used as a work area for the processor 801 . The number of ROM 802, RAM 803 and storage device 804 is not particularly limited, and the number of ROM 802, RAM 803 and storage device 804 is one or more.

The processor 801 also loads programs stored in the storage device 804, the ROM 802, and the like. The processor 801 then executes each process coded in the program. Also, the processor 801 may download various programs via a communication network. Also, the processor 801 functions as part or all of the computer 80 . The processor 801 may then execute the processes or instructions in the illustrated flowcharts based on the program.

The communication interface 805 is connected to a communication network NT such as a LAN (Local Area Network) or a WAN (Wide Area Network) through a wireless or wired communication line. Note that the communication network may be composed of a plurality of communication networks. Thereby, the computer 80 is connected to an external device or an external computer 80 via a communication network. A communication interface 805 serves as an interface between the communication network NT and the inside of the computer 80 . A communication interface 805 controls input/output of data from an external device or the external computer 80 .

Also, the input/output interface 806 is connected to at least one of an input device, an output device, and an input/output device. The connection method may be wireless or wired. Input devices include, for example, keyboards, mice, and microphones. Examples of the output device include a display device, a lighting device, and a speaker that outputs sound. Further, the input/output device includes a touch panel display and the like. The input device, output device, input/output device, and the like may be built in the computer 80 or may be externally attached.

The hardware configuration of computer 80 is an example. Computer 80 may have some of the components shown in FIG. The computer 80 may have components other than those shown in FIG. For example, the computer 80 may have drive devices and the like. Then, the processor 801 may read programs and data stored in a recording medium attached to a drive device or the like to the RAM 803 . Examples of non-temporary tangible recording media include optical discs, flexible discs, magneto-optical discs, and USB (Universal Serial Bus) memories. Also, as described above, for example, the computer 80 may have input devices such as a keyboard and a mouse. Computer 80 may have an output device such as a display. The computer 80 may also have an input device, an output device, and an input/output device, respectively.

The computer 80 may have various sensors (not shown). The type of sensor is not particularly limited. Examples of sensors include acceleration sensors, gyro sensors, magnetic sensors, GPS (Global Positioning System), and sensors. Further, the sensor includes a fingerprint sensor, LiDAR (Light, Detection and Ranging), a proximity sensor, an ambient light sensor, and the like.

This completes the description of the hardware configuration of each device. Moreover, there are various modifications in the implementation method of each device. For example, each device may be implemented by any combination of a computer and a program that are different for each component. Also, a plurality of components included in each device may be realized by any combination of a single computer and a program.

In addition, part or all of each component of each device may be realized by application-specific circuits. Also, part or all of the improvement support device 20 may be implemented by a general-purpose circuit including a processor such as an FPGA (Field Programmable Gate Array). Also, part or all of each device may be realized by a combination of circuits for specific applications and general-purpose circuits. Alternatively, these circuits may be a single integrated circuit. Alternatively, these circuits may be divided into multiple integrated circuits. A plurality of integrated circuits may be configured by being connected via a bus or the like.

In addition, when a part or all of each component of each device is implemented by a plurality of computers, circuits, etc., the plurality of computers, circuits, etc. may be arranged centrally or distributedly.

The improvement support method described in each embodiment is implemented, for example, by execution by the improvement support device 20 . Further, the improvement support method is realized by executing a program prepared in advance by a computer such as the terminal device 21 or the improvement support device 20 (server). The program described in each embodiment is recorded on a computer-readable recording medium such as HDD, SSD, flexible disk, optical disk, flexible disk, magneto-optical disk, and USB memory. Then, the program is executed by being read from the recording medium by the computer. The program may also be distributed via the communication network NT.

Each component of each device in each embodiment described above may realize its function by hardware like a computer. Alternatively, each component may be implemented by a computer or firmware under program control.

Although the present disclosure has been described above with reference to each embodiment, the present disclosure is not limited to the above embodiments. The configuration and details of each disclosure may include embodiments to which various modifications that can be comprehended by a person skilled in the art within the scope of the disclosure are applied. The present disclosure may include embodiments in which the matters described herein are appropriately combined or substituted as necessary. For example, matters described using a specific embodiment can also be applied to other embodiments to the extent that there is no contradiction. For example, although a plurality of operations are described in order in the form of a flowchart, the order of description does not limit the order in which the plurality of operations are performed. Therefore, when implementing each embodiment, the order of the plurality of operations can be changed within a range that does not interfere with the content.

Some or all of the above-described embodiments can also be described as in the following appendices. However, part or all of the above embodiments are not limited to the following.

(Appendix 1)
Evaluation item receiving means for receiving evaluation items to be improved in the target store;
A shop identification means for identifying a shop, among a plurality of shops, for which the evaluation values of the evaluation items received at a plurality of different evaluation times are fluctuating;
output control means for outputting an index value related to sales at the specified store;
An improvement support device comprising:
(Appendix 2)
The store identifying means identifies a store where the evaluation value of the received evaluation item has improved.
The improvement support device according to appendix 1.
(Appendix 3)
The store identification means identifies a store similar to the target store in at least one of location, size, product lineup, customer base, and number of competing stores.
The improvement support device according to appendix 1 or 2.
(Appendix 4)
The indicators are at least one of the number of people entering the store, sales, square footage efficiency, man-hour productivity, budget progress rate, gross profit, and each target achievement rate.
4. The improvement support device according to any one of Appendices 1 to 3.
(Appendix 5)
The store identifying means identifies a store where the value of the index has improved by a predetermined value or more at the plurality of evaluation times.
5. The improvement support device according to any one of Appendices 1 to 4.
(Appendix 6)
The store identifying means identifies a store in which the fluctuation range of the value of the index is equal to or less than a predetermined value at the plurality of evaluation times.
5. The improvement support device according to any one of Appendices 1 to 4.
(Appendix 7)
The store identifying means identifies a store where the value of the index has decreased by a predetermined value or more during the plurality of evaluation periods.
5. The improvement support device according to any one of Appendices 1 to 4.
(Appendix 8)
evaluation item identification means for identifying, from among a plurality of evaluation items other than the received evaluation items, an evaluation item for which the evaluation value of the identified store has changed in the plurality of evaluation periods;
with
the output control means outputs the specified evaluation item;
8. The improvement support device according to any one of Appendices 1 to 7.
(Appendix 9)
The output control means outputs the value of the index at the identified store and the value of the index at the target store;
9. The improvement support device according to any one of Appendices 1 to 8.
(Appendix 10)
The output control means outputs the number of the identified stores,
10. The improvement support device according to any one of Appendices 1 to 9.
(Appendix 11)
the computer
Accept evaluation items for improvement at target stores,
Among the plurality of shops, identify a shop where the evaluation value of the evaluation item received at a plurality of different evaluation times is fluctuating,
outputting the value of a metric related to sales at the identified store;
Improvement support method.
(Appendix 12)
to the computer,
Accept evaluation items for improvement at target stores,
Among the plurality of shops, identify a shop where the evaluation value of the evaluation item received at a plurality of different evaluation times is fluctuating,
outputting the value of a metric related to sales at the identified store;
A program that causes an action to take place.
(Appendix 13)
to the computer,
Accept evaluation items for improvement at target stores,
Among the plurality of shops, identify a shop where the evaluation value of the evaluation item received at a plurality of different evaluation times is fluctuating,
outputting the value of a metric related to sales at the identified store;
The computer-readable non-transitory recording medium for recording a program for executing processing.

10, 20 Improvement support device 21 Terminal device 80 Computers 101, 201 Evaluation item reception units 102, 202 Store identification units 103, 203 Output control unit 204 Evaluation value fluctuation reception unit 205 Index reception unit 206 Index fluctuation reception unit 207 Evaluation item identification unit 211 Input reception unit 212 Output unit 801 Processor 802 ROM
803 RAM
804 storage device 805 communication interface 806 input/output interface 807 bus 2001 store DB
2002 Sales history 2003 Evaluation history d001 Screen d002 Screen d101 Screen d102 Screen d103 Screen d104 Screen d105 Screen d106 Screen NT Communication network

Claims (12)

Evaluation item receiving means for receiving evaluation items to be improved in the target store;
A shop identification means for identifying a shop, among a plurality of shops, for which the evaluation values of the evaluation items received at a plurality of different evaluation times are fluctuating;
output control means for outputting an index value related to sales at the specified store;
An improvement support device comprising: The store identifying means identifies a store where the evaluation value of the received evaluation item has improved.
The improvement support device according to claim 1. The store identification means identifies a store similar to the target store in at least one of location, size, product lineup, customer base, and number of competing stores.
The improvement support device according to claim 1 or 2. The indicators are at least one of the number of people entering the store, sales, square footage efficiency, man-hour productivity, budget progress rate, gross profit, and each target achievement rate.
The improvement support device according to any one of claims 1 to 3. The store identifying means identifies a store where the value of the index has improved by a predetermined value or more at the plurality of evaluation times.
The improvement support device according to any one of claims 1 to 4. The store identifying means identifies a store in which the fluctuation range of the value of the index is equal to or less than a predetermined value at the plurality of evaluation times.
The improvement support device according to any one of claims 1 to 4. The store identifying means identifies a store where the value of the index has decreased by a predetermined value or more during the plurality of evaluation periods.
The improvement support device according to any one of claims 1 to 4. evaluation item identification means for identifying, from among a plurality of evaluation items other than the received evaluation items, an evaluation item for which the evaluation value of the identified store has changed in the plurality of evaluation periods;
with
the output control means outputs the specified evaluation item;
The improvement support device according to any one of claims 1 to 7. The output control means outputs the value of the index at the identified store and the value of the index at the target store;
The improvement support device according to any one of claims 1 to 8. The output control means outputs the number of the identified stores,
The improvement support device according to any one of claims 1 to 9. the computer
Accept evaluation items for improvement at target stores,
Among the plurality of stores, identify the store where the evaluation value of the evaluation item received at a plurality of different evaluation times is fluctuating,
outputting the value of a metric related to sales at the identified store;
Improvement support method. to the computer,
Accept evaluation items for improvement at target stores,
Among the plurality of stores, identify the store where the evaluation value of the evaluation item received at a plurality of different evaluation times is fluctuating,
outputting the value of a metric related to sales at the identified store;
A program that causes an action to take place.

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