JP2023047447A - Evaluation assistance system, evaluation assistance method, and program - Google Patents

Abstract

To allow for facilitating evaluation of a store.SOLUTION: An evaluation assistance system 10 is provided, comprising a store information acquisition unit 101, identification unit 102, evaluation value acquisition unit 103, and output control unit 104. The store information acquisition unit 101 acquires information on a store. The identification unit 102 identifies evaluation items for the store based on the acquired store information. The evaluation value acquisition unit 103 acquires evaluation values for the identified evaluation items. The output control unit 104 outputs the acquired evaluation values.SELECTED DRAWING: Figure 1

Description

The present disclosure relates to an evaluation support system and the like.

People and things may be evaluated. For example, Patent Literature 1 describes a technique for determining whether or not an affiliate has achieved a contract sales amount, and updating an evaluation value indicating the contract performance evaluation of the affiliate when it is determined that the contract sales amount has been achieved. It is

JP 2010-039916 A

For example, in a store, various evaluations such as ease of shopping and quality of customer service may be performed. However, the items to be evaluated differ depending on the store, and it takes time and effort to evaluate the store.

An example of an object of the present disclosure is to provide an evaluation support system or the like that facilitates evaluation of a store.

An evaluation support system according to one aspect of the present disclosure includes store information acquisition means for acquiring store information about a store; specifying means for specifying evaluation items for the store based on the acquired store information; an evaluation value acquiring means for acquiring an evaluation value for the evaluation item;
and output control means for outputting the acquired evaluation value.

An evaluation support method according to one aspect of the present disclosure acquires store information about a store, specifies an evaluation item for the store based on the acquired store information, and acquires an evaluation value for the specified evaluation item. , to output the obtained evaluation value.

A program according to one aspect of the present disclosure acquires store information about a store in a computer, specifies an evaluation item for the store based on the acquired store information, and acquires an evaluation value for the specified evaluation item. and outputting the obtained evaluation value,
Let the process run.

The program may be stored in a non-temporary computer-readable recording medium.

According to the present disclosure, it is possible to facilitate evaluation of a store.

1 is a block diagram showing one configuration example of an evaluation support system according to a first embodiment; FIG. 4 is a flow chart showing an operation example of the evaluation support system according to the first embodiment; FIG. 11 is an explanatory diagram showing an example of connection between the evaluation support system and the terminal device according to the second embodiment; FIG. 11 is a block diagram showing a configuration example of an evaluation support system according to a second embodiment; FIG. FIG. 4 is an explanatory diagram showing an example of an evaluation item table; FIG. 11 is a block diagram showing a configuration example of a terminal device according to a second embodiment; FIG. It is explanatory drawing which shows the example which receives the input of store information. FIG. 4 is an explanatory diagram showing an example of reference values for each evaluation item; FIG. 11 is an explanatory diagram showing an example of a screen for accepting evaluation values; FIG. 10 is an explanatory diagram showing a display example of a comparison result between an evaluation value and a reference value and a total score; 9 is a flow chart showing an operation example of the evaluation support system according to the second embodiment; FIG. 4 is an explanatory diagram showing an example of connection between the evaluation support system and other devices; FIG. 11 is a block diagram showing a configuration example of an evaluation support system according to modification 2; 10 is a flow chart showing an operation example of the evaluation support system according to Modification 2; FIG. 2 is an explanatory diagram showing a hardware configuration example of a computer device;

Embodiments of an evaluation support system, an evaluation support method, a program, and a non-temporary recording medium for recording the program according to the present disclosure will be described below in detail with reference to the drawings. The present embodiment does not limit the technology disclosed.

(Embodiment 1)
First, in Embodiment 1, basic functions of the evaluation support system will be described. FIG. 1 is a block diagram of a configuration example of an evaluation support system according to a first embodiment. The evaluation support system 10 includes a store information acquisition unit 101 , an identification unit 102 , an evaluation value acquisition unit 103 and an output control unit 104 .

The store information acquisition unit 101 acquires store information about the store. A method of acquiring store information is not particularly limited. The store information acquisition unit 101 may acquire store information accepted by a user's operation on the terminal device. The user here is not particularly limited. The user here may be, for example, a store clerk, an operator who manages a store, a customer, or the like. The store information acquisition unit 101 may also acquire store information by reading store information from various databases.

The type of store is not particularly limited. For example, the store may be a supermarket, supercenter, convenience store, mass retailer, home center, drug store, apparel store, etc., or may be a store such as a bakery, a side dish store, etc. There may be.

In addition, the store information is not particularly limited, but for example, the store category, the size of the store, the number of products handled at the store, the number of checkout devices at the store, the number of clerks at the store, the number of transactions at the store, the number of transactions at the store, Business hours and/or store location.

The store category is, for example, a classification distinguished by the type of business of the store, the type of products sold at the store, and the like. For example, the category of stores may be supermarkets, super centers, convenience stores, mass retailers, home centers, drug stores, apparel, and the like.

The size of the store is information representing the size of the store, and may be information such as the area of the store, for example. For example, the size of the store may be 100 square meters or more and less than 100 square meters.

The number of commodities handled at the store includes the number of commodities sold at the store, the number of commodities sold at the store by type, and the like. The number of settlement devices in the store is the number of settlement devices installed in the store. Further, the number of settlement devices in the store may be the number of operating settlement devices installed in the store. The settlement device here may have a product registration function. Also, the number of product registration devices in the store may be used instead of the number of checkout devices in the store.

The number of clerks in the store is the number of clerks assigned at each time in the store. The number of transactions at a store is the number of transactions per predetermined period, such as the number of transactions per day, the number of transactions per hour, and the like. The location of the store is, for example, the environment around the store, such as in front of a station, in a shopping district, or in the suburbs. The business hours of a store are the store opening time, closing time, and the like.

The specifying unit 102 specifies items for evaluating the store based on the acquired store information. The evaluation items are hereinafter referred to as evaluation items. Evaluation items used by shop information are different. For example, the evaluation items considered important may differ depending on store information. Therefore, for example, a table or the like in which store information and evaluation items are associated with each other may be prepared in advance for each store information.

Evaluation items are not particularly limited. For example, the evaluation items include items related to the aesthetic appearance of the store, items related to customer waiting times in the store, items related to product replenishment in the store, items related to customer service by salesclerks in the store, items related to the placement and number of salesclerks, and items related to the environment of the store. Contains at least one of the items.

Items related to aesthetics include, for example, items such as the degree of cleanliness of the store and the degree of disorder in which merchandise is displayed on display shelves in the store. The degree of cleaning of the store may be, for example, the degree of contamination of the floor, walls, windows, etc. of the store. Items related to waiting time include, for example, items such as checkout waiting time, fitting waiting time, product pickup waiting time, and the like. Items related to replenishment include items related to the degree of product replenishment. Items related to customer service include, for example, items related to greetings, product descriptions, product proposals, store information, and the like. Items related to the environment of the store may be items related to temperature, humidity, brightness, air, etc., for example.

Regarding the method of specifying evaluation items based on store information, taking store categories as an example, a table in which store categories and evaluation items are associated with each other is prepared for each store category. As a result, the store can be evaluated using the evaluation items corresponding to the store category. Different evaluation items are used depending on the store category. Regarding the method of specifying evaluation items based on store information, taking items related to customer service as an example, in the case of a convenience store, items such as greetings are used as evaluation items. On the other hand, in the case of apparel, product description items and product proposal items are used as evaluation items.

Regarding the method of specifying the evaluation items based on the store information, taking the size of the store as an example, even if a table in which the size of the store and the evaluation items are associated with each other is prepared in advance. good. Thereby, for example, the store can be evaluated by an evaluation item according to the size of the store. Different evaluation items are used depending on the size of the store. For example, in a large store, the placement and number of salesclerks are important, so the placement and number of salesclerks are used as evaluation items.

Although detailed description is omitted, evaluation items used for other store information are different, like store category and store size. Also, different store information may be combined. For example, a table may be prepared in which evaluation items are associated with each store category and store size.

Then, for example, the identifying unit 102 may identify an evaluation item associated with the acquired store information.

Next, the evaluation value acquisition unit 103 acquires an evaluation value for the specified evaluation item. A method for obtaining an evaluation value by the evaluation value obtaining unit 103 is not particularly limited. Also, the expression format of the evaluation value is not particularly limited. For example, in the case of the temperature evaluation value, it may be a specific numerical value such as "18°C" or an expression such as "low temperature".

For example, the evaluation value acquisition unit 103 may acquire an evaluation value evaluated by a user. The user here is not particularly limited. The user here may be, for example, a store clerk, an operator who manages a store, a customer, or the like. In addition, in the second embodiment, an example in which an evaluation value is acquired by a user's operation on a terminal device will be described in detail.

Also, for example, the evaluation value acquisition unit 103 may acquire an evaluation value evaluated using a store device or the like. Devices in the store are, for example, imaging devices, recorders, measuring devices, and various sensors.

For example, the imaging device is used to acquire an evaluation value for an item regarding aesthetics, an evaluation value for an item regarding the degree of product replenishment, an evaluation value for an item regarding waiting time, an evaluation value for an item regarding customer service, and the like. An imaging device is an imaging device installed in a store. The imaging device may capture images of display shelves, floors, windows, etc. in the store. The evaluation value acquisition unit 103 may acquire evaluation values by extracting evaluation values for items relating to aesthetics from the captured image. Alternatively, a device different from the evaluation support system 10 may extract the evaluation value of the item regarding aesthetics from the image captured by the imaging device. Then, the evaluation value acquisition unit 103 may acquire evaluation values from different devices. For example, the measuring device is a device that can measure time, and is used to acquire an evaluation value for items related to waiting time. The measuring device and the imaging device may be the same device. The recorder is a device capable of recording voice, and is used to acquire evaluation values for items related to customer service. The type of sensor is not particularly limited. For example, sensors are used to acquire evaluation values for items related to the environment of a store and evaluation values for items related to aesthetics.

Also, for example, the evaluation value acquisition unit 103 may acquire an evaluation value evaluated by a moving object. A robot etc. are mentioned with a mobile body. An example in which the mobile object evaluates each evaluation item in Modified Example 2 of Embodiment 2 and the evaluation support system acquires the evaluation value from the mobile object will be described.

Therefore, the evaluation values of constant evaluation items may be statistical evaluation values. For example, constant evaluation items are evaluation items such as waiting time, the number of clerks, environment (temperature, humidity, etc.). Statistical evaluation values include an average evaluation value, a median evaluation value, a most frequent evaluation value, a maximum evaluation value, and a minimum evaluation value. Note that the evaluation value acquisition unit 103 may acquire each evaluation value by time period or by date.

The output control unit 104 outputs the acquired evaluation value. The output method by the output control unit 104 is not particularly limited. The output control unit 104 may display the evaluation value on the terminal device of the user, for example. In addition, the output control unit 104 may cause the terminal device of the user to output the evaluation value by voice, for example.

Also, the output control unit 104 may output an evaluation result obtained from the acquired evaluation value. For example, the evaluation result is not particularly limited, but may be a result of comparison with past evaluation values, a comprehensive evaluation value of the current evaluation, or the like. Embodiment 2 describes an example of calculating a total score as a comprehensive evaluation value.

FIG. 2 is a flow chart showing an operation example of the evaluation support system 10 according to the first embodiment. The store information acquisition unit 101 acquires store information (step S101).

Next, the identifying unit 102 identifies evaluation items based on the store information (step S102). In step S102, for example, the identification unit 102 may identify evaluation items associated with store information.

The evaluation value acquisition unit 103 acquires evaluation values for evaluation items (step S103). The output control unit 104 outputs the evaluation result (step S104).

As described above, in the first embodiment, the evaluation support system 10 specifies evaluation items corresponding to acquired store information, acquires and outputs evaluation values of the specified evaluation items. Even if the evaluation items that are considered important depending on the store information are different, the store can be evaluated by the evaluation items suitable for the store. Therefore, it is possible to facilitate the evaluation of the store.

Embodiment 1 is not limited to the example described above, and various modifications are possible. Also, each functional unit may be realized by one device. For example, each functional unit may be realized by one server (evaluation support device) or one terminal device that can be operated by a customer. Alternatively, each functional unit may be realized by multiple devices. For example, each functional unit may be implemented by multiple servers.

(Embodiment 2)
Next, Embodiment 2 will be described in detail with reference to the drawings. In the second embodiment, based on the functions described in the first embodiment, an example will be described in which evaluation items are specified and evaluation reference values are set according to store information. In the second embodiment, an example will be described in which a comprehensive evaluation value of the evaluation of the store is calculated based on the standard value of the evaluation. In the following, descriptions overlapping with the above description will be omitted as long as the description of the second embodiment is not unclear.

FIG. 3 is an explanatory diagram of an example of connection between the evaluation support system according to the second embodiment and a terminal device. The evaluation support system 20 is connected to the terminal device 21 via the communication network 22 .

The terminal device 21 is, for example, a device used by a user to input an evaluation. The terminal device 21 is not particularly limited, and may be a smartphone, a tablet-type device, a PC (Peronal Computer), or the like.

FIG. 4 is a block diagram showing a configuration example of the evaluation support system 20 according to the second embodiment. The evaluation support system 20 includes a shop information acquisition unit 201 , a specification unit 202 , an evaluation value acquisition unit 203 , an output control unit 204 , a setting unit 205 and a calculation unit 206 . The evaluation support system 20 newly adds a setting unit 205 and a calculation unit 206 to the functional units of the evaluation support system 20 described in the first embodiment. Store information acquisition unit 201, specification unit 202, evaluation value acquisition unit 203, and output control unit 204 are similar to store information acquisition unit 101, specification unit 102, and evaluation value acquisition unit described in Embodiment 1, respectively. 103 and an output control unit 104 as basic functions.

The evaluation support system 20 also has an evaluation item table 2001 and evaluation criteria information 2002 .

The evaluation criteria information 2002 is information for setting evaluation criteria. The evaluation reference value is, for example, a threshold for the evaluation value. For example, whether the evaluation value is equal to or greater than a reference value may be used to determine whether the evaluation is good or bad.

For example, even if the evaluation value for the evaluation item "waiting time for checkout" is the same value, the evaluation value differs depending on store information such as the number of checkout devices, the number of clerks, and the location of the store. For example, if the location is "close to a station", the "waiting time for checkout" may be long because the store is crowded. Therefore, for example, if the evaluation value of such a store is "1 minute", it is determined that the evaluation value of the store is good. On the other hand, if the location is "suburb", the "waiting time for payment" may be shorter because the store is vacant. Therefore, for example, if the evaluation value of such a store is "1 minute", the evaluation value of the store is determined to be bad.

Also, for example, the evaluation value for the evaluation item “replenishment degree of merchandise” varies depending on the number of store clerks and business hours such as the opening time and closing time of the store.

In addition to store information, the reference value may differ depending on the time period to be evaluated. For example, in a busy time zone, the reference value for each waiting time may be longer than other time zones, and the reference value for the degree of product replenishment may be lower than other time zones.

Also, the evaluation reference value may be used to calculate the overall evaluation value of the evaluation of the store.

Here, for example, the evaluation criteria information 2002 may be an evaluation model that provides evaluation criteria (reference values) for each evaluation item when store information is given. Alternatively, for example, the evaluation criteria information 2002 may be a table in which store information is associated with evaluation criteria (reference values) for each evaluation item for each store information.

The evaluation item table 2001 is a table in which store information and evaluation items are associated with each store information. In the second embodiment, the store category will be described as an example.

FIG. 5 is an explanatory diagram showing an example of the evaluation item table 2001. As shown in FIG. The evaluation item table 2001 stores store categories and evaluation items in association with each other. In FIG. 5, the evaluation items of the category "convenience store" include "waiting time for checkout", "disordered display of merchandise, and "customer service (greetings)". In FIG. 5, the evaluation items of the category "apparel" include "waiting time for fitting", "orderliness of store", "customer service (product description)", and the like. In FIG. 5, the evaluation items of the category "supermarket" include "waiting time for checkout", "level of product replenishment", "quality of flow line", and the like.

FIG. 6 is a block diagram showing a configuration example of the terminal device 21 according to the second embodiment. The terminal device 21 includes a reception section 211 and an output section 212 .

The receiving unit 211 has a function of receiving input of various information to the terminal device 21 . The reception method is not particularly limited. Here, an example in which the output unit 212 receives an input on the screen displayed on the terminal device 21 will be given.

The output unit 212 has a function of outputting various information to the terminal device 21 . The output method is not particularly limited. Here, an example is given in which the output unit 212 causes the display device of the terminal device 21 to display a screen containing various types of information.

Returning to the description of FIG. 4, the store information acquisition unit 201 acquires store information. The method by which the store information acquisition unit 201 acquires store information is not particularly limited, as described in the first embodiment. In Embodiment 2, for example, the store information acquisition unit 201 acquires store information via the terminal device 21, for example.

The output control unit 204 may cause the terminal device 21 to display a screen capable of accepting input of shop information. The output unit 212 of the terminal device 21 displays this screen on the terminal device 21 . Then, for example, the reception unit 211 of the terminal device 21 receives store information input by the user's operation on the terminal device 21 . A specific example will be described with reference to FIG.

FIG. 7 is an explanatory diagram showing an example of receiving store information input. In FIG. 7, the output unit 212 displays a screen d001 including input fields for inputting store information. In FIG. 7, the screen d001 includes entry fields for entering the store category and the number of settlement devices. The screen d001 may also include a confirm button for confirming the received input.

In the example of FIG. 7, "convenience store" is entered as the store category, and "three" are entered as the number of settlement devices. Although not shown, other store information may be input. For example, when the confirmation button is tapped, the reception unit 211 receives the shop information entered in the input field. The reception unit 211 then transmits the received store information to the evaluation support system 20 .

Then, for example, the store information acquisition unit 201 can acquire store information by receiving the store information from the terminal device 21 .

Next, returning to the description of FIG. 4, the identifying unit 202 identifies evaluation items associated with the acquired shop information from the evaluation item table 2001, for example. Here, taking the evaluation item table 2001 shown in FIG. 5 and the store information shown in FIG. The degree of disorder in the display of products” and “customer service (greetings)” are specified.

Next, the setting unit 205 sets a reference value for evaluation for each evaluation item based on the evaluation reference information 2002 and store information. For example, the setting unit 205 may set the evaluation reference value for each evaluation item by giving store information to the evaluation model, which is the evaluation reference information 2002 .

FIG. 8 is an explanatory diagram showing an example of a reference value for each evaluation item. For example, the reference value for the evaluation item "waiting time for accounting" is "within 2 minutes". The reference value for the evaluation item "degree of disorder in display of merchandise" is "A rank (no disorder)". The reference value of the evaluation item "customer service (greetings)" is "A rank (just right volume of voice)".

Next, returning to the description of FIG. 4, the evaluation value acquiring unit 203 acquires an evaluation value for each specified evaluation item. As described in Embodiment 1, the acquisition method by the evaluation value acquisition unit 203 is not particularly limited. Here, an example in which the evaluation value acquiring unit 203 acquires an evaluation value for each evaluation item by user's operation on the terminal device 21 will be described.

The output control unit 204 causes the terminal device 21 to display a screen capable of accepting input of an evaluation value for each evaluation item. The output unit 212 of the terminal device 21 displays this screen on the terminal device 21 . Then, for example, the receiving unit 211 of the terminal device 21 receives an input of an evaluation value by the user's operation on the terminal device 21 . A specific example will be described with reference to FIG.

FIG. 9 is an explanatory diagram showing an example of a screen for accepting evaluation values. The output unit 212 displays on the terminal device 21 a screen d002 capable of accepting input of an evaluation value for each evaluation item. As shown in FIG. 9, the screen d002 may include a confirm button for confirming the received input.

For example, the reception unit 211 receives input of each evaluation value when the confirmation button is tapped. The receiving unit 211 then transmits each received evaluation value to the evaluation support system 20 . Then, the evaluation value acquisition unit 203 may acquire each evaluation value by receiving each evaluation value from the terminal device 21 . In FIG. 9, for example, the evaluation value of the evaluation item “waiting time for checkout” is “1 minute”, and the evaluation value of the evaluation item “disorderly display of merchandise” is “B rank (disorderly display)”. , the evaluation value of the evaluation item “customer service (greetings)” is “C rank (low voice)”.

Returning to the description of FIG. 4, the output control unit 204 outputs the obtained evaluation value. The output control unit 204 outputs a comparison result between the obtained evaluation value and the set reference value. For example, the output control unit 204 may output whether the acquired evaluation value satisfies a set reference value as a comparison result. The result of comparison between the evaluation value and the reference value for each evaluation item may be, for example, the result of determining whether the evaluation value satisfies the reference value. Also, the comparison result may be the degree to which the evaluation value satisfies the reference value.

For example, when the evaluation value of the evaluation item "waiting time for accounting" is "1 minute" and the reference value is "2 minutes", the evaluation value satisfies the reference value. In this case, the output control unit 204 outputs that the evaluation value satisfies the reference value. Also, for example, whether or not the evaluation value satisfies the reference value may be represented by a score or degree. The output control unit 204 may output this score or degree for each evaluation item.

Further, the calculation unit 206 may calculate the comprehensive evaluation value of the store using the result of comparison between the evaluation value for each evaluation item and the reference value. The comprehensive evaluation value may be represented by a numerical value such as a total score, and is not particularly limited. Here, an example of calculating the total score will be described. A method for calculating the total score is not particularly limited. More specifically, for example, the calculation unit 206 may calculate the total score so that if the evaluation values for all evaluation items satisfy the reference value, the total score is perfect. For this reason, the calculation unit 206 may assign points depending on whether the evaluation value satisfies the reference value for each evaluation item, and calculate the total points as the total score. For example, the higher the overall score, the higher the evaluation.

Also, the evaluation items may be weighted according to their importance. If the evaluation value of an evaluation item with a high degree of importance satisfies the reference value, weighting may be performed so that the total score will be high even if the evaluation values of other evaluation items do not satisfy the reference value.

Then, the output control unit 204 may output, for example, the calculated comprehensive evaluation value (for example, total score). Specifically, for example, the output control unit 204 may cause the terminal device 21 to display the total score. An example of displaying the total score on the terminal device 21 will be described with reference to FIG.

FIG. 10 is an explanatory diagram showing a display example of the comparison result between the evaluation value and the reference value and the total score. The output unit 212 displays a screen d003 including the comparison result between the evaluation value for each evaluation item and the reference value and the total score. In FIG. 10 the comparison results are graphed.

The comparison result is not limited to the example of FIG. 10, and may be output in any format. Further, although not shown, the output control unit 204 may display evaluation values for each evaluation item on the screen d003 shown in FIG.

FIG. 11 is a flow chart showing an operation example of the evaluation support system 20 according to the second embodiment. The reception unit 211 receives input of store information (step S201). The reception unit 211 then transmits the store information to the evaluation support system 20 (step S202). For example, the store information acquisition unit 201 of the evaluation support system 20 acquires store information by receiving the store information from the terminal device 21 .

Next, the specifying unit 202 specifies evaluation items based on the store information (step S203). Specifically, in step S203, the specifying unit 202 may specify the evaluation item associated with the acquired store information by referring to the table in which the store information and the evaluation item are associated with each other.

Then, the setting unit 205 sets an evaluation reference value for each evaluation item (step S204). The specifying unit 202 transmits the evaluation items (step S205).

The output unit 212 displays the evaluation items (step S206). The accepting unit 211 accepts an input of evaluation for the evaluation item (step S207). The receiving unit 211 transmits the received evaluation value to the evaluation support system 20 (step S208). The evaluation value acquisition unit 203 acquires the evaluation value by receiving the evaluation value.

Next, the calculation unit 206 calculates the total score based on the comparison between the evaluation value and the evaluation reference value (step S209). The output control unit 204 displays the total score by transmitting the total score to the terminal device 21 (step S210). The output unit 212 displays the total score (step S211). Note that in step S210, the output control unit 204 may transmit the comparison result to the terminal device 21 in order to display the comparison result between the evaluation value and the evaluation criteria.

Note that the reference value for evaluation is used for comparison with the evaluation value acquired in step S209, so the order of processing in step S204 and steps S205 to S208 is not particularly limited.

As described above, in the second embodiment, the evaluation support system 20 sets the evaluation reference value based on the store information, and outputs the comparison result between the obtained evaluation value and the set reference value. As a result, the store can be evaluated by comparing the reference value suitable for the store information with the reference value.

The evaluation support system 20 also compares the obtained evaluation value with the set reference value to calculate and output an overall evaluation value for the store. This makes it possible to present a comprehensive evaluation of the store.

This completes the description of each embodiment. Each embodiment is not limited to the examples described above. Therefore, a modified example of each embodiment will be described. Modifications will be described using the reference numerals in the second embodiment.

[Modification 1]
In FIG. 5, the evaluation item table 2001 shows an example in which categories and evaluation items are associated with each store category. The evaluation item table 2001 is not limited to the example of FIG. 5, and the evaluation item table 2001 may also store evaluation value candidates associated with each evaluation item. The output control unit 204 may cause the terminal device 21 to display evaluation value candidates together with the evaluation items. For example, the output unit 212 may further display evaluation value candidates (not shown) when receiving evaluation values as shown in FIG. 9 . Then, the receiving unit 211 may receive the evaluation value from the evaluation value candidates. The receiving unit 211 transmits the received evaluation value to the evaluation support system 20 . Then, the evaluation value acquisition unit 203 receives the evaluation value. Thus, the evaluation value acquisition unit 203 can acquire an evaluation value from the evaluation value candidates.

[Modification 2]
In the second embodiment, an example in which the evaluation value acquisition unit 203 acquires the evaluation value by the user inputting the evaluation value to the terminal device 21 has been described. As described in the first embodiment, the evaluation value acquisition method by the evaluation value acquisition unit 203 is not particularly limited. As described above, the evaluation value acquisition unit 203 may acquire the evaluation value using each device installed in the store or a moving body such as a robot. In Modified Example 2, an example will be described in which the evaluation value acquisition unit 203 acquires each evaluation value via a moving object.

FIG. 12 is an explanatory diagram showing an example of connection between the evaluation support system 20 and other devices. In Modified Example 2, the evaluation support system 20 is connected to a terminal device 21, a mobile object 23, and a communication network 22, for example. Note that the terminal device 21 and the moving body 23 may not be connected.

FIG. 13 is a block diagram showing a configuration example of the evaluation support system 20 according to Modification 2. As shown in FIG. In the evaluation support system 20, a moving body information acquisition section 207 is added to each functional section shown in FIG.

The mobile body information acquisition unit 207 acquires mobile body information about the mobile body 23 . The moving body 23 is a device capable of moving within the store, and is the above-mentioned courier, for example, a robot. The mobile information is, for example, information about the features of the mobile 23 and the specifications of the mobile 23 . For example, the mobile body information may be mobile body identification information that can identify the mobile body 23 . The mobile identification information is information that can identify the features and specifications of the mobile 23 , such as the model number of the mobile 23 . For example, the characteristics and specifications of the moving body 23 may be the shape and weight of the moving body 23, the types of sensors provided on the moving body 23, and the like.

The specifying unit 202 specifies evaluation items that are evaluation items corresponding to the store information and that can be evaluated by the mobile unit 23 based on the store information and the mobile unit information. Specifically, for example, the identifying unit 202 identifies the evaluation item associated with the shop information from the table described above. Then, the identifying unit 202 identifies evaluation items that can be evaluated by the moving body 23 from the identified evaluation items.

Regarding the evaluation method by the moving body 23, if the moving body 23 is provided with an imaging device, the moving body 23 uses the imaging device to capture an image of the display shelf, thereby detecting disorder in the display of products on the display shelf and the display shelf. It is possible to evaluate the degree of replenishment of products in the store. However, there are cases where the mobile body 23 cannot perform these evaluations, such as when the mobile body 23 is not provided with an imaging device. For example, sensors and devices required for evaluation may be determined in advance for each evaluation item. Based on the mobile body information, the specifying unit 202 determines whether the mobile body 23 to be evaluated has sensors and devices necessary for evaluating each evaluation item. Just specify the item.

Then, for example, the moving body 23 moves through the store, and performs evaluation for each evaluation item using various sensors and devices. Then, the moving object 23 may transmit the evaluation value for each evaluation item to the evaluation support system 20 . The evaluation value acquisition unit 203 can acquire the evaluation value for each evaluation item by receiving the evaluation value.

Moreover, when the mobile body 23 performs evaluation, there may be evaluation items for the mobile body 23 . For example, when the robot (moving body 23) does shopping, the robot grips the product. Therefore, evaluation items for robots are, for example, items related to ease of gripping a product. For example, the evaluation value for the easiness of gripping may be, for example, how many times it was possible to grip, or within how many minutes it was possible to grip.

In addition, the reference value for each evaluation item is not limited to store information, and may be set by moving body information. For example, the flow line of the large moving body 23 and the flow line of the small moving body 23 are different. For example, even if a passage is easy for a small moving body 23 to pass through, it may be a passage that is difficult for a large moving body 23 to pass through. As described above, the evaluation value may differ depending on the specifications of the moving body 23 such as the height and width of the moving body 23 . Therefore, for example, the evaluation reference information 2002 may be a reference model from which a reference value for evaluation can be obtained when mobile information is given. Alternatively, for example, the evaluation reference information 2002 may be a table in which mobile information and evaluation reference values are associated with each mobile information. Then, the setting unit 205 may set a reference value for each evaluation item based on the evaluation reference information 2002 and the moving body information.

FIG. 14 is a flowchart showing an operation example of the evaluation support system 20 according to Modification 2. As shown in FIG. The reception unit 211 of the terminal device 21 receives input of store information (step S221). The reception unit 211 then transmits the received store information to the evaluation support system 20 (step S222). Thereby, the store information acquisition part 201 acquires store information by receiving store information.

The moving body 23 transmits the moving body information (step S223). Accordingly, the mobile information acquiring unit 207 acquires the mobile information by receiving the mobile information.

Then, the identifying unit 202 identifies evaluation items based on the store information and the mobile unit information (step S224). Specifically, for example, in step S224, the identifying unit 202 identifies evaluation items associated with store information. Then, for example, in step S224, the identifying unit 202 identifies evaluation items that can be evaluated by the moving body 23 from the identified evaluation items based on the moving body information.

Then, the setting unit 205 sets a reference value for evaluation based on the store information and the mobile unit information (step S225). The identifying unit 202 transmits the evaluation items (step S226).

The moving body 23 acquires the evaluation value for the evaluation item (step S227). In step S227, the moving body 23 acquires an evaluation value by evaluating each evaluation item.

Next, the moving body 23 transmits the evaluation value to the evaluation support system 20 (step S228). The evaluation value acquisition unit 203 acquires the evaluation value by receiving the evaluation value.

Next, the calculation unit 206 calculates a total score based on, for example, a comparison between the evaluation value and the evaluation reference value (step S229). The output control unit 204 displays the total score by transmitting the total score to the terminal device 21 (step S230). The output unit 212 displays the total score (step S231).

In addition, the acquisition method of store information and mobile body information is not specifically limited. The reception unit 211 of the terminal device 21 may receive the input of the mobile information and transmit the mobile information to the evaluation support system 20 . The mobile information acquisition unit 207 may acquire mobile information by receiving mobile information from the terminal device 21, for example.

As described above, in the modified example 2, the evaluation support system 20 can specify evaluation items that can be evaluated by the mobile body 23 when performing evaluation by the mobile body 23 . Also, the evaluation support system 20 can compare the reference value and the evaluation value according to the characteristics and specifications of the moving body 23 .

This completes the description of each embodiment and each modification. Note that each embodiment and the modification described in each embodiment may be used in combination. Further, for example, in each embodiment, the evaluation support systems 10 and 20 may be configured to include each functional unit and part of the information.

Further, the embodiments and modifications described above are not limited to the examples described above, and can be modified in various ways. Also, the configuration of the evaluation support systems 10 and 20 in each embodiment is not particularly limited. The evaluation support systems 10 and 20 may be implemented by one device or may be implemented by different devices (servers) for different functions or information. Also, the evaluation support systems 10 and 20 may be configured with some of these servers. Further, for example, one terminal device may include the functional units of the evaluation support systems 10 and 20 (servers) described in each embodiment.

In addition, between devices such as the terminal device 21 and the evaluation support system 20 (server) described in each embodiment and modification, the object of transmission and reception may be information itself or an identifier representing information. good too.

In each embodiment and modification, each table or information may include part of the information described above. Also, each table and information may include information other than the above information. Each table or information may be divided into multiple tables or multiple pieces of information in more detail. In this way, the method of realizing each table and information is not particularly limited.

In each screen, each button is a GUI (Graphic User Interface) button, but the type of button is not particularly limited. In each screen, the position, color, and size of items such as buttons, input fields, and display fields are not particularly limited. Buttons, information display fields, input fields, etc. (not shown) may be added to each screen. Also, the background color of the screen may be changed. Note that, for example, in the second embodiment, the process of generating screen information and the like to be displayed on the display device of the terminal device 21 may be performed by the evaluation support system 20 (for example, performed by the output control unit 204). ), may be performed by the terminal device 21 (for example, performed by the output unit 212).

(computer device)
Next, an example of a hardware configuration when each device such as the evaluation support system (server) and the terminal device described in each embodiment is realized by a computer device will be described. FIG. 15 is an explanatory diagram of a hardware configuration example of a computer device. For example, part or all of each device can be implemented using an arbitrary combination of a computer device 30 and a program as shown in FIG. 15, for example.

The computer device 30 has, for example, a processor 301 , a ROM (Read Only Memory) 302 , a RAM (Random Access Memory) 303 , a storage device 304 , a communication interface 305 and an input/output interface 306 . Each component is connected via a bus 307 .

The processor 301 controls the computer device 30 as a whole. The processor 301 may be, for example, a CPU (Central Processing Unit), a DSP (Digital Signal Processor), or the like. There may be multiple processors 301 . The computer device 30 has a ROM 302, a RAM 303, a storage device 304, etc. as storage units. Examples of the storage device 304 include semiconductor memories such as flash memory, HDDs (Hard Disk Drives), and SSDs (Solid State Drives). For example, the storage device 304 stores an OS (Operating System) program, application programs, programs according to each embodiment, and the like. Alternatively, the ROM 302 stores application programs, programs according to each embodiment, and the like. A RAM 303 is used as a work area for the processor 301 .

The processor 301 also loads programs stored in the storage device 304, the ROM 302, and the like. The processor 301 then executes each process coded in the program. Also, the processor 301 may download various programs via the communication network 32 . Also, the processor 301 functions as part or all of the computer device 30 . The processor 301 may then execute the processes or instructions in the illustrated flowchart based on the program.

The communication interface 305 is connected to a communication network 32 such as a LAN (Local Area Network) or a WAN (Wide Area Network) through a wireless or wired communication line. Note that the communication network 32 may be composed of a plurality of communication networks. Thereby, the computer device 30 is connected to an external device or an external computer via the communication network 32 . A communication interface 305 serves as an interface between the communication network 32 and the inside of the computer device 30 . A communication interface 305 controls input/output of data from an external device or an external computer.

Also, the input/output interface 306 is connected to at least one of an input device, an output device, and an input/output device. The connection method may be wireless or wired. Input devices include, for example, keyboards, mice, and microphones. Examples of the output device include a display device, a lighting device, and a speaker that outputs sound. Further, the input/output device includes a touch panel display and the like. Note that the input device, output device, input/output device, and the like may be built in the computer device 30 or may be externally attached.

The hardware configuration of the computer device 30 is an example. Computer device 30 may have some of the components shown in FIG. Computer device 30 may have components other than those shown in FIG. For example, computer device 30 may have a drive device and the like. Then, the processor 301 may read programs and data stored in a recording medium attached to a drive device or the like to the RAM 303 . Non-temporary tangible recording media include optical discs, flexible discs, magneto-optical discs, USB (Universal Serial Bus) memories, and the like. Also, as described above, for example, the computer device 30 may have input devices such as a keyboard and a mouse. Computer device 30 may have an output device such as a display. Further, the computer device 30 may each have an input device, an output device, and an input/output device.

The computer device 30 may have various sensors (not shown). The type of sensor is not particularly limited. Examples of sensors include acceleration sensors, gyro sensors, magnetic sensors, GPS (Global Positioning System), and sensors. Further, the sensor includes a fingerprint sensor, LiDAR (Light, Detection and Ranging), a proximity sensor, an ambient light sensor, and the like.

This completes the description of the hardware configuration of each device. Moreover, there are various modifications in the implementation method of each device. For example, the evaluation support system may be implemented by any combination of computers and programs that differ for each component. Also, a plurality of components included in each device may be realized by any combination of a single computer and a program.

In addition, part or all of each component of each device may be realized by application-specific circuits. Also, part or all of the evaluation support system may be implemented by a general-purpose circuit including a processor such as an FPGA (Field Programmable Gate Array). Also, part or all of the evaluation support system may be implemented by a combination of circuits for specific applications and general-purpose circuits. Alternatively, these circuits may be a single integrated circuit. Alternatively, these circuits may be divided into multiple integrated circuits. A plurality of integrated circuits may be configured by being connected via a bus or the like.

In addition, when a part or all of each component of each device is implemented by a plurality of computers, circuits, etc., the plurality of computers, circuits, etc. may be arranged centrally or distributedly.

The evaluation support method described in each embodiment is implemented, for example, by execution by an evaluation support system (server). Also, the evaluation support method is realized by having a computer such as a terminal device or a server execute a program prepared in advance. The program described in each embodiment is recorded on a computer-readable recording medium such as HDD, SSD, flexible disk, optical disk, flexible disk, magneto-optical disk, and USB memory. Then, the program is executed by being read from the recording medium by the computer. The program may also be distributed via communication network 32 .

Each component of the evaluation support system in each embodiment described above may have its function realized by hardware, such as a computer device. Alternatively, each component may be realized by a computer device or firmware under program control.

Although the present disclosure has been described with reference to each embodiment, the present disclosure is not limited to the above embodiments. The configuration and details of each disclosure may include embodiments to which various changes that can be comprehended by those skilled in the art within the scope of the disclosure are applied. The present disclosure may include embodiments in which the matters described herein are appropriately combined or substituted as necessary. For example, matters described using a specific embodiment can also be applied to other embodiments as long as there is no contradiction. For example, although the operations are described in order in the form of a flowchart, the order of description does not limit the order in which the operations are performed. Therefore, when carrying out each embodiment, the order of the plurality of operations can be changed within a range that does not interfere with the content.

Some or all of the above embodiments can also be described as the following additional notes. However, part or all of the above embodiments are not limited to the following.

(Appendix 1)
store information acquisition means for acquiring store information about the store;
a specifying means for specifying an evaluation item for the store based on the acquired store information;
evaluation value acquisition means for acquiring an evaluation value for the specified evaluation item;
output control means for outputting the acquired evaluation value;
evaluation support system.
(Appendix 2)
The store information includes the category of the store, the size of the store, the number of products handled at the store, the number of checkout devices at the store, the number of store clerks at the store, the placement of the store clerks at the store, at least one of the number of transactions, the business hours at the store, and the location of the store;
The evaluation support system according to appendix 1.
(Appendix 3)
setting means for setting a reference value for the evaluation for each evaluation item based on the acquired shop information;
with
The output control means outputs a comparison result between the acquired evaluation value and the set reference value.
The evaluation support system according to appendix 1 or 2.
(Appendix 4)
calculation means for calculating a comprehensive evaluation value for the store by comparing the acquired evaluation value and the set reference value;
with
The output control means outputs the comprehensive evaluation value,
The evaluation support system according to appendix 3.
(Appendix 5)
The evaluation items include items related to aesthetics of the store, items related to waiting time in the store, items related to replenishment of products in the store, items related to customer service by store clerks in the store, placement of the store clerks in the store, and At least one of an item related to the number of store clerks and an item related to the environment of the store,
5. The evaluation support system according to any one of Appendices 1 to 4.
(Appendix 6)
The evaluation value acquisition means acquires the evaluation value by inputting the evaluation value by a user's operation on the terminal device.
6. The evaluation support system according to any one of Appendices 1 to 5.
(Appendix 7)
The evaluation value obtaining means obtains the evaluation value from the evaluation of the store by a mobile body capable of moving within the store.
6. The evaluation support system according to any one of Appendices 1 to 5.
(Appendix 8)
The specifying means specifies, based on the store information and mobile body information representing the mobile body, an evaluation item corresponding to the store information and an evaluation item that can be evaluated by the mobile body.
The evaluation support system according to appendix 7.
(Appendix 9)
Get store information about the store,
Identifying evaluation items for the store based on the acquired store information,
Acquiring an evaluation value for the specified evaluation item,
outputting the obtained evaluation value;
Evaluation support method.
(Appendix 10)
to the computer,
Get store information about the store,
Identifying evaluation items for the store based on the acquired store information,
Acquiring an evaluation value for the specified evaluation item,
outputting the obtained evaluation value;
A program that causes an action to take place.
(Appendix 11)
to the computer,
Get store information about the store,
Identifying evaluation items for the store based on the acquired store information,
Acquiring an evaluation value for the specified evaluation item,
outputting the obtained evaluation value;
The computer-readable non-temporary recording medium for recording a program for executing processing.

10, 20 Evaluation support system 21 Terminal device 22 Communication network 23 Mobile object 30 Computer device 32 Communication network 101, 201 Store information acquisition unit 102, 202 Identification unit 103, 203 Evaluation value acquisition unit 104, 204 Output control unit 205 Setting unit 206 Calculation unit 207 Mobile information acquisition unit 211 Reception unit 212 Output unit 301 Processor 302 ROM
303 RAM
304 storage device 305 communication interface 306 input/output interface 307 bus 2001 evaluation item table 2002 evaluation criteria information

Claims (10)

store information acquisition means for acquiring store information about the store;
a specifying means for specifying an evaluation item for the store based on the acquired store information;
evaluation value acquisition means for acquiring an evaluation value for the specified evaluation item;
output control means for outputting the acquired evaluation value;
evaluation support system. The store information includes the category of the store, the size of the store, the number of products handled at the store, the number of checkout devices at the store, the number of store clerks at the store, the placement of the store clerks at the store, at least one of the number of transactions, the business hours at the store, and the location of the store;
The evaluation support system according to claim 1. setting means for setting a reference value for the evaluation for each evaluation item based on the acquired shop information;
with
The output control means outputs a comparison result between the acquired evaluation value and the set reference value.
The evaluation support system according to claim 1 or 2. calculation means for calculating a comprehensive evaluation value for the store by comparing the acquired evaluation value and the set reference value;
with
The output control means outputs the comprehensive evaluation value,
The evaluation support system according to claim 3. The evaluation items include items related to aesthetics of the store, items related to waiting time in the store, items related to replenishment of products in the store, items related to customer service by store clerks in the store, placement of the store clerks in the store, and At least one of an item related to the number of store clerks and an item related to the environment of the store,
The evaluation support system according to any one of claims 1 to 4. The evaluation value acquisition means acquires the evaluation value by inputting the evaluation value by a user's operation on the terminal device.
The evaluation support system according to any one of claims 1 to 5. The evaluation value obtaining means obtains the evaluation value from the evaluation of the store by a mobile body capable of moving within the store.
The evaluation support system according to any one of claims 1 to 5. The specifying means specifies, based on the store information and mobile body information representing the mobile body, an evaluation item corresponding to the store information and an evaluation item that can be evaluated by the mobile body.
The evaluation support system according to claim 7. Get store information about the store,
Identifying evaluation items for the store based on the acquired store information,
Acquiring an evaluation value for the specified evaluation item,
outputting the obtained evaluation value;
Evaluation support method. to the computer,
Get store information about the store,
Identifying evaluation items for the store based on the acquired store information,
Acquiring an evaluation value for the specified evaluation item,
outputting the obtained evaluation value;
A program that causes an action to take place.

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