JP2023087020A - Program, method, and information processing apparatus - Google Patents

Abstract

To provide technology that further encourages questions from users and answers from respondents.SOLUTION: A program is executed by a computer with a processor. The program causes the processor to execute: a step of accepting input of first information, which is a question sentence, based on an input operation from a first user; a step of identifying candidates for respondents to the question sentence of the first information by performing a specific process based on the input first information in response to the input of the first information; and a step of presenting the identified candidates for the respondents to the first user without waiting for the input of the first information to be completed.SELECTED DRAWING: Figure 9

Description

The disclosure in this specification relates to a program, a method, and an information processing apparatus.

2. Description of the Related Art In recent years, among question answering services via a network, there is a service in which an expert registered with the service provides an answer to a question asked by an inquirer.

Patent document 1 has a user computer, a WWW server, a search server, and a database server built on a network, assists the user in searching for information, and responds to questions between questioners and respondents. In the information exchange intermediation method that mediates answers, the technology for displaying to the questioner the answer candidate, question and answer history information, fixed form information, and project list related to the question text entered by the questioner is described. It is

JP-A-2002-049786

In a service that provides answers to questions from users, there is a need for a technology that further prompts questions from users and answers from respondents.

According to the present disclosure, a program is provided that is executed by a computer comprising a processor. The program causes the processor to receive input of first information, which is a question text, based on an input operation from a first user; and presenting the identified respondent candidates to the first user without waiting for completion of the input of the first information, by performing the processing of and causing to be performed.

According to the present disclosure, in a service that provides answers to questions from users, it is possible to provide technology that further encourages questions from users and answers from respondents.

1 is a diagram showing the overall configuration of system 1. FIG. 1 is a block diagram of a terminal device 10 configuring system 1. FIG. 3 is a diagram showing a functional configuration of a server 20; FIG. 3 is a diagram showing the data structure of a user information database 281 and the data structure of an answerer candidate information database 282. FIG. FIG. 11 shows the data structure of a past question information database 283 and the data structure of a past answer information database 284; FIG. 10 is a diagram showing the data structure of an external network information database 285; FIG. FIG. 10 is a flow chart showing a process of presenting information on answerer candidates to a user in response to an operation of inputting a question from a user, without waiting for the completion of the input of the question from the user; FIG. Represents a series of processes for presenting the question text information received from the user to the respondent candidate, presenting the answer information from the respondent candidate to the question to the user, and specifying the evaluation value of the respondent candidate. It is a flow chart. A screen example when a user inputs a question sentence is shown. An example of a screen when a respondent candidate accepts a question sentence and presents an answer is shown.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the following description, the same parts are given the same reference numerals. Their names and functions are also the same. Therefore, detailed description thereof will not be repeated.

<1 Configuration>
FIG. 1 is a diagram showing the overall configuration of a system 1. As shown in FIG.

As shown in FIG. 1 , system 1 includes terminal device 10 , server 20 for providing information to users, and external network 30 associated with system 1 . Here, the terminal device 10 is used in the following description as the terminal device 10 used by the user and the terminal device 10 used by the answerer candidate. In a certain aspect, the notation may be another notation (for example, terminal device 10A, terminal device 10B, etc.). The server 20 provides information on question texts, information on answers to question texts, and the like to users and answerer candidates. The external network 30 is an external network affiliated with the services provided by the server 20, and provides various services such as news distribution and article distribution on the network.

The terminal device 10 , the server 20 and the external network 30 are connected for communication via the network 80 . For example, the user of the terminal device 10 accesses the website provided by the server 20 or the external network 30 using a browser or the like.

The terminal device 10 is a device operated by each user. The terminal device 10 is realized by, for example, a stationary PC (Personal Computer), a laptop PC, a smartphone compatible with a mobile communication system, a mobile terminal such as a tablet, or the like.

The terminal device 10 is communicably connected to the server 20 via the network 80 . The terminal device 10 communicates with communication equipment such as a wireless base station 81 compatible with communication standards such as LTE (Long Term Evolution) and a wireless LAN router 82 compatible with wireless LAN (Local Area Network) standards such as IEEE 802.11. It is connected to the network 80 by this.

The server 20 manages information of each user of the terminal device 10 . For example, the server 20 stores login information of each user, settings of each user, and the like, and performs processing such as authentication of the user of the terminal device 10 accessing the server 20 .

As illustrated, the server 20 includes a communication IF (Interface) 22, an input/output IF 23, a memory 25, a storage 26, a processor 29, and the like.

The communication IF 22 is an interface for inputting and outputting signals for the server 20 to communicate with an external device. The input/output IF 23 functions as an interface with an input device for receiving input operations from the user and an output device for presenting information to the user. The memory 25 temporarily stores programs and data processed by the programs, and is a volatile memory such as a DRAM (Dynamic Random Access Memory). The storage 26 is a storage device for storing data, such as a flash memory or HDD (Hard Disc Drive). The processor 29 is hardware for executing an instruction set described in a program, and is composed of arithmetic units, registers, peripheral circuits, and the like.

<1.1 Configuration of terminal device 10>
FIG. 2 is a block diagram of the terminal device 10 that constitutes the system 1. As shown in FIG. As shown in FIG. 2, the terminal device 10 includes a plurality of antennas (antenna 111, antenna 112), wireless communication units (first wireless communication unit 121, second wireless communication unit 122) corresponding to each antenna, and an operation unit. reception unit 130 (including touch-sensitive device 131 and display 132), audio processing unit 140, microphone 141, speaker 142, position information sensor 150, camera 160, storage unit 180, control unit 190, including. The terminal device 10 also has functions and configurations not particularly shown in FIG. 2 (for example, a battery for retaining power, a power supply circuit for controlling power supply from the battery to each circuit, etc.). Also, although not shown, the terminal device 10 may be connected to a keyboard and a pointing device such as a mouse or touch pad to receive input operations from the user. As shown in FIG. 2, each block included in the terminal device 10 is electrically connected by a bus or the like.

The antenna 111 radiates a signal emitted by the terminal device 10 as radio waves. Antenna 111 also receives radio waves from space and provides a received signal to first wireless communication section 121 .

The antenna 112 radiates a signal emitted by the terminal device 10 as radio waves. Antenna 112 also receives radio waves from space and provides a received signal to second wireless communication section 122 .

The first wireless communication unit 121 performs modulation and demodulation processing for transmitting and receiving signals via the antenna 111 so that the terminal device 10 communicates with other wireless devices. The second wireless communication unit 122 performs modulation and demodulation processing for transmitting and receiving signals via the antenna 112 so that the terminal device 10 communicates with other wireless devices. The first radio communication unit 121 and the second radio communication unit 122 are communication modules including a tuner, an RSSI (Received Signal Strength Indicator) calculation circuit, a CRC (Cyclic Redundancy Check) calculation circuit, a high frequency circuit, and the like. The first radio communication unit 121 and the second radio communication unit 122 perform modulation/demodulation and frequency conversion of radio signals transmitted/received by the terminal device 10 and provide received signals to the control unit 190 . The first radio communication unit 121 is compatible with mobile communication systems such as 5G, 4G, 3G, and LTE, for example. Also, the second wireless communication unit 122 supports short-range wireless communication such as Wifi and Bluetooth (registered trademark).

The operation accepting unit 130 has a mechanism for accepting user input operations. Specifically, operation accepting unit 130 is configured as a touch screen and includes touch-sensitive device 131 and display 132 . The touch-sensitive device 131 receives input operations of the user of the terminal device 10 . The touch-sensitive device 131 detects the user's touch position on the touch panel by using, for example, a capacitive touch panel. The touch-sensitive device 131 outputs a signal indicating the user's touch position detected by the touch panel to the control unit 190 as an input operation.

The display 132 displays data such as images, moving images, and text under the control of the control unit 190 . The display 132 is implemented by, for example, an LCD (Liquid Crystal Display) or an organic EL (Electro-Luminescence) display.

The audio processing unit 140 modulates and demodulates an audio signal. Audio processing section 140 modulates the signal supplied from microphone 141 and supplies the modulated signal to control section 190 . Also, the audio processing unit 140 provides an audio signal to the speaker 142 . The audio processing unit 140 is implemented by, for example, a processor for audio processing. Microphone 141 receives a voice input and provides voice signal corresponding to the voice input to voice processing section 140 . The speaker 142 converts the audio signal provided from the audio processing unit 140 into audio and outputs the audio to the outside of the terminal device 10 . For example, the terminal device 10 can receive an input operation by the user's voice by receiving voice uttered by the user with the microphone 141 and performing voice recognition processing by the control unit 190 .

The position information sensor 150 is a sensor that detects the position of the terminal device 10, and is, for example, a GPS (Global Positioning System) module. A GPS module is a receiving device used in a satellite positioning system. The satellite positioning system receives signals from at least three or four satellites, and detects the current position of the terminal device 10 equipped with a GPS module based on the received signals.

Camera 160 is a device that has a shooting function and generates a shot image. The terminal device 10 can detect the movement of the user's body based on the captured image. For example, the terminal device 10 detects movement of the user's head, facial expression, and hand movement based on the image captured by the camera 160 . Thereby, the terminal device 10 can process the movement of the user's hand in the same manner as the user's operation of the pointing device. The terminal device 10 may, for example, detect that the user moves his or her hand and move the pointer. In addition, the terminal device 10 detects the movement of the fingers of the user's hand, and detects the action of the user clenching the hand (shape of "goo") or opening the hand (shape of "pa"). , it may be determined that a click (tap) operation has been performed on the pointing device. As a result, an operation equivalent to drag-and-drop or the like can be performed by the user holding the hand and moving it.

Also, the user's facial expression (emotions such as emotions) may be determined based on the image captured by the camera 160 . That is, the terminal device 10 can accept the user's facial expression determination result as an input operation.

The storage unit 180 is configured by, for example, a flash memory or the like, and stores data and programs used by the terminal device 10 . The storage unit 180 stores user information 181, for example. The user information 181 indicates settings for the user of the terminal device 10 to use the services provided by the server 20 . For example, the user information 181 includes a user's profile, past question history saved by the user, etc. in the service provided by the server 20 .

The control unit 190 controls the operation of the terminal device 10 by reading programs stored in the storage unit 180 and executing instructions included in the programs. The control unit 190 is, for example, an application processor. The control unit 190 functions as an input operation reception unit 191, a transmission/reception unit 192, a data processing unit 193, and a display control unit 194 by operating according to a program.

The input operation reception unit 191 performs processing for receiving a user's input operation to the input device such as the touch sensitive device 131 . The input operation reception unit 191 determines whether the user's operation is a flick operation, a tap operation, or a drag (swipe) operation based on information on coordinates at which the user touches the touch-sensitive device 131 with a finger or the like. Determines the type of operation such as presence.

The transmission/reception unit 192 performs processing for the terminal device 10 to transmit/receive data to/from an external device such as the server 20 according to a communication protocol.

The data processing unit 193 performs processing according to a program to perform calculations on data input by the terminal device 10, and outputs the calculation results to a memory or the like.

The display control unit 194 performs processing such as displaying a display image on the display 132 .

<1.2 Functional Configuration of Server 20>
FIG. 3 is a diagram showing a functional configuration of the server 20. As shown in FIG. As shown in FIG. 3 , the server 20 functions as a communication section 201 , a storage section 202 and a control section 203 .

The communication unit 201 performs processing for the server 20 to communicate with an external device.

The storage unit 202 stores data and programs used by the server 20 . The storage unit 202 stores a user information database 281 , an answerer candidate information database 282 , a past question information database 283 , a past answer information database 284 and an external network information database 285 .

The user information database 281 shows various types of information about users who create questions and request responses from candidate respondents. Details will be described later.

The answerer candidate information database 282 shows various information related to answerer candidates who answer questions received from users. Details will be described later.

The past question information database 283 shows various information related to questions received in the past. Details will be described later.

The past answer information database 284 shows various kinds of information about answers presented to the user in the past. Details will be described later.

The external network information database 285 shows various information related to other services linked with the services provided by the server 20 . Details will be described later.

The control unit 203 exhibits functions shown as various modules when the processor of the server 20 performs processing according to a program.

The transmission/reception module 2041 performs processing for the server 20 to transmit/receive signals to/from an external device through the communication unit 201 .

The operation determination module 2042 performs processing for determining the content of the operation performed by the user of the terminal device 10 . For example, on a screen displayed on a browser or the like, the terminal device 10 performs an input operation on an object displayed on the screen by the user. to the server 20 . The operation determination module 2042 determines the content of the operation performed by the user (such as which object was specified) based on the received signal.

The screen generation module 2043 performs processing for generating a screen that the server 20 displays on the browser or the like of the terminal device 10 .

The user information database acquisition module 2044 acquires various types of information about users who create questions and request responses from candidate respondents.

The answerer candidate information database acquisition module 2045 acquires various types of information about answerer candidates who answer questions received from users.

The past question information database acquisition module 2046 acquires various information related to questions received in the past.

The past answer information database acquisition module 2047 acquires various kinds of information about answers presented to the user in the past.

The external network information acquisition module 2048 acquires various information related to other services linked with the service provided by the server 20 .

<Data structure>
FIG. 4 is a diagram showing the data structure of the user information database 281 and the answerer candidate information database 282 stored by the server 20. As shown in FIG.

As shown in FIG. 4, the user information database 281 includes an item "user ID", an item "affiliated company", an item "industry", an item "department", an item "language", and an item "number of questions". , the item “user evaluation”, the item “user information disclosure to respondents”, and the like.

The item "user ID" is information for identifying each user who prepares a question and requests an answer from a candidate answerer.

The item "affiliated company" is information about the company to which each user belongs. For example, the user with the user ID "U001" indicates that the affiliated company is "AA Company". Here, the server 20 may acquire information by accepting registration of information by an input operation from the user. In addition, the server 20 cooperates with a service provided by the server 20, and the user may acquire information by referring to a database of an external service in which various information is registered. Also, for other items to be described later, the server 20 may similarly acquire information by referring to a database of an external service.

As a result, the user can refer to and register various types of information from an external service that cooperates with the service provided by the server 20, thereby reducing the trouble of registering various types of information.

The item "industry" is information about the industry to which each user belongs. For example, the user with the user ID "U001" indicates that the industry is "IT". When the server 20 receives a question from the user, the server 20 may specify the information of the answerer candidate based on the content of the question and the information.

As a result, when a user requests an answer to a question that is close to the industry to which the user belongs, the user can confirm the answerer candidate specified based on the information, so that the user can ask the question with confidence. be able to.

The item “department” is information about the department in the company to which each user belongs. For example, the user with the user ID “U001” belongs to “AA Company” and the department is “Marketing”. As with the item “industry”, when receiving a question from the user, the server 20 may specify information on candidate respondents based on the content of the question and the information.

As a result, when a user requests an answer to a question related to the work he/she is engaged in in the department to which he/she belongs, he/she can confirm the respondent candidates specified based on the information. You can ask questions.

The item "language" is information about the language used by the user. For example, the user with the user ID "U001" indicates that the language is "Japanese", and the user with the user ID "U002" indicates that the languages are "Japanese" and "English". Based on the information, the server 20 may identify information about candidate respondents who speak the same language as the user uses.

The item “number of questions” is information about the number of times the user has requested an answer to a question in the service provided by the server 20 . For example, it indicates that the user with the user ID “U001” has requested an answer to the question sentence “5 times”. In a certain aspect, the server 20 may specify a user to whom the answer candidate should preferentially respond based on the information, and present the user to the answer candidate.

As a result, the more the user uses the service, the more quickly the user can obtain an answer to the question, and it is expected that the input of the question will be encouraged. On the other hand, the server 20 may preferentially present questions of a user who has asked fewer questions to answerer candidates. As a result, a user who has started to use the service provided by the server 20 can enjoy the experience of receiving an immediate answer to his/her question, thereby providing motivation to continue using the service. can.

The item "user evaluation" is information about evaluation of each user. Specifically, the server 20 evaluates the user based on the number of times the user has used the services provided by the server 20 and the user's track record in external services (for example, highly rated posted articles). You may specify the said information as. For example, the user with the user ID “U001” has a user evaluation of “A”. In a certain aspect, the server 20 may specify a user to whom the answer candidate should preferentially respond based on the information, and present the user to the answer candidate.

As a result, the user can receive services based on his/her own evaluation, and thus an improvement in user experience can be expected.

The item “disclosure of user information to respondents” is information regarding whether or not to disclose user information to respondents. Specifically, when the user requests an answer to a question and the answerer answers the question, the server 20 allows the user to input how much of the user's registered information is to be disclosed to the answerer. May accept operations. For example, the user with the user ID "U001" is "impossible" (that is, the registered information of the user is not disclosed to the respondent), and the user with the user ID "U002" is "partially possible". At this time, the server 20 may receive an input operation from the user regarding whether or not to disclose each piece of registered information.

This allows the user to choose how much of his or her information is to be disclosed to the respondent, thereby protecting the user's privacy and allowing the user to ask questions with confidence.

In some situations, the user himself/herself may be the respondent. At this time, the server 20 may refer to the above-described user information database 281 when registering the information of the answerer candidates, and register the information about the answerer candidates.

As shown in FIG. 4, the respondent candidate information database 282 includes an item "respondent ID", an item "affiliated company", an item "specialty field", an item "department", an item "career", an item Includes "language", item "evaluation value", item "registration NW", and the like.

The item “respondent ID” is information for identifying each respondent candidate who presents an answer to the question received from the user.

The item "affiliated company" is information about the company to which each respondent candidate belongs. For example, the answerer candidate with answerer ID "A001" indicates that the affiliated company is "AB company". Here, the server 20 may acquire information by accepting registration of information by input operations from answerer candidates. In addition, the server 20 cooperates with a service provided by the server 20, and information may be obtained by referring to a database of an external service in which various types of information are registered by candidate respondents. Also, for other items to be described later, the server 20 may similarly acquire information by referring to a database of an external service. Further, in a certain aspect, when a user is registered as a candidate for an answerer, the server 20 may refer to the above-mentioned user information database 281 and register related information as information for a candidate for an answerer. .

As a result, answerer candidates can refer to and register various types of information from an external service that cooperates with the service provided by the server 20, thereby reducing the trouble of registering various types of information.

The item “specialized field” is information about the field in which each respondent candidate specializes. For example, the answerer candidate with answerer ID "A001" indicates that the field of specialization is "chemistry". When receiving a question from the user, the server 20 may specify candidates for answerers who present the question, based on the content of the question and the information.

As a result, the answerer candidate can efficiently answer questions close to his or her field of expertise, which increases the chances of receiving rewards for answering, and can be expected to improve motivation.

The item "department" is information about the department in the company to which each respondent candidate belongs. For example, the user with respondent ID "A001" belongs to "AB company" and the department is "basic research." When receiving a question from the user, the server 20 identifies candidates for the respondent who presents the question, based on the content of the question and the relevant information, in the same manner as the item "specialized field". good.

As a result, the answerer candidate can answer the question related to the work in which he or she is engaged, and therefore, it is possible to prompt the answerer to answer more.

The item “career” is information indicating the career of the respondent candidate. Specifically, it shows information about the company that the respondent candidate has belonged to so far. For example, the answerer candidate with answerer ID "A001" has experience of belonging to "Company B" for "two years" and belonging to "Company AB" for "five years". In a certain aspect, the server 20 identifies the respondent candidate who presents the question based on the information, even if the question is from a questioner whose industry is different from the company to which the respondent candidate currently belongs. You may

As a result, candidate respondents will be able to answer a variety of questions according to the type of job that they have experienced, so they will have more opportunities to receive rewards and can expect an increase in motivation.

The item "language" is information about the language used by the answerer candidate. For example, the answerer candidate with answerer ID "A001" indicates that the languages are "Japanese" and "English". Based on the information, the server 20 may present the answer candidate with a question from a user who speaks the same language as the answer candidate.

The item "evaluation value" is information about the evaluation of each answerer candidate. Specifically, the server 20 may identify the evaluation value of the answerer candidate based on any of the following information. (1) the number of times the answer candidate answered the question, (2) the time required for the answer candidate to answer the question, (3) the order in which the answer candidate answered the question, (4) ) User's evaluation of the answer presented to the user by the candidate answerer. For example, it indicates that the answerer candidate with answerer ID "A001" is "B+". In one aspect, the server 20 may identify answerer candidates who preferentially present the question based on the information. In one aspect, based on the information, server 20 presents to candidate respondents a notice such as an offer to introduce the candidate to an external network affiliated with the service provided by server 20. good too.

As a result, based on their own evaluation, candidate respondents can expect an increase in rewards by being presented with more questions and an increase in name recognition by being introduced to external networks. It is expected that responses from

The item "registration NW" indicates information about the network in which each of the respondent candidates is registered. Concretely, it indicates the information that the candidate of the respondent has registered in the network composed of specific experts based on his/her industry, occupation, language used, and so on. For example, it indicates that the answerer candidate with answerer ID "A001" is registered in "Chemist NW" and "English NW". In one aspect, the server 20 may not only prompt the answerer candidate to answer based on the content of the question from the user, but may also present the user with a question to ask on the network. At this time, the server 20 may present the question received from the user to the network, or present the user with information such as a URL link for accessing the network, thereby You can ask questions.

As a result, the user can not only obtain answers to questions on the service provided by the server 20, but also obtain answers from a network of specific experts.

FIG. 5 is a diagram showing the data structure of the past question information database 283 and the past answer information database 284 stored by the server 20. As shown in FIG.

As shown in FIG. 5, the past question information database 283 includes an item "question ID", an item "received date", an item "question user", an item "question content", an item "field", and an item " Disclosure to other questioners", item "tag", etc. are included.

The item “question ID” is information for identifying each question received by the server 20 .

The item "receipt date" is information indicating the date when the server 20 received the question.

The item "question user" is information about the user who has input the question text. For example, the question ID "Q001" indicates that the question is input by the user with the user ID "U001". In one aspect, the server 20 may accept questions from users who have not registered for the services provided by the server 20. In that case, the item may be left blank, or may be entered in the database as "anonymous" or the like. You can remember.

The item "question content" is information about the content of the received question. For example, the question ID "Q001" indicates that the content of the question is "About AA". In a certain aspect, the server 20 may identify the content of the question to be input by referring to the information in response to the user's question input operation, and present related information to the user.

Accordingly, the user can not only request answers to questions from answerer candidates, but also refer to the information of the questions when similar questions have been asked in the past.

The item "field" indicates information about the field of the received question. Specifically, it shows information for identifying to what field the received question belongs. For example, it indicates that the field of question ID "Q001" is "IT". In one aspect, the server 20 may identify appropriate candidate respondents to the question based on the information and the candidate candidate information database 282 . At this time, the information about the field of the question may be associated with only one field for one question, or may be associated with a plurality of fields for one question. When receiving input of a question text, the server 20 identifies the field of the question by analyzing the question text (item “question content”) (for example, frequently occurring words are associated with each field, and the question text It is also possible to specify the field of the question based on the distribution of words included in the The server 20 may also accept designation of a field when accepting input of a question from the user.

The item "disclosure to other questioners" is information indicating whether or not the content of a question asked by a user and the content of an answer from a candidate answerer to the question are to be disclosed to other users. For example, the question with the question ID “Q001” indicates that disclosure to other questioners is “allowed”.

As a result, users can ask highly confidential questions without disclosing them to other users, so they can ask questions with peace of mind. can.

The item "tag" indicates a tag given by the server 20 to the question. When the server 20 receives the input of the question text from the terminal device 10, the server 20 analyzes the contents of the question text without waiting for the completion of the input (completion of the question text), and attaches a tag based on the analysis result.

For example, the server 20 divides the content of the question sentence into words by morphological analysis or the like. For each word, the server 20 stores the degree of association with the field (technical field, job field, etc.), region, language, industry (for example, construction industry, IT industry, company name, etc.) (that is, the context in which the word appears). (For example, the server 20 manages company information, industry information, technical information, economic news, etc., and calculates the degree of relevance to the company, industry, field, etc. for each word. may be used). The server 20 attaches tags such as field, region, language, industry, etc. to the question text that is being input based on the words that make up the question text and information on the degree of relevance indicated in the context in which these words appear. It may be given.

In addition, the server 20 creates a trained model based on a large number of documents, such as economic information, to which tags (fields, industries, regions, languages, etc.) have been attached in advance, so that the words that make up the question sentence , and the learned model, tags may be added to the question sentence.
The server 20 holds the tag attached to the question sentence in the item “tag” of the past question information database 283 .

As shown in FIG. 5, the past reply information database 284 includes an item “response ID”, an item “response date”, an item “question ID”, an item “respondent”, an item “response content”, and an item It includes "field", item "response range", item "time from reception to response", item "evaluation", and the like.

The item “answer ID” is information for identifying each answer to the question received by the server 20 .

The item “reply date” is information indicating the date when the server 20 received the reply.

The item “question ID” is information indicating a question associated with each received answer. For example, the answer with the answer ID "AN001" indicates that it is an answer regarding the question ID "Q001."

The item “respondent” is information about the respondent to the question received by the server 20 . For example, it indicates that the answerer of the question ID "Q001" linked to the answer ID "AN001" is "A003" or the like.

The item "response content" is information about the content of each answerer candidate's answer to the received question. For example, the answer to the question "About AA" of the question ID "Q001" associated with the answer ID "AN001" indicates that the answer by the respondent "A003" is "You should do AB". In one aspect, the server 20 may specify the evaluation value of the answerer candidate based on the content of the answer.

As a result, the answerer candidate can obtain an evaluation for his/her own answer, and the evaluation contributes to an increase in remuneration, etc., so it can be expected that the answer to the question will be promoted.

The item "field" indicates information about the field of the answer to the received question. At this time, the field may be the same field as the field of the question ID linked to the answer ID, or may be a different field.

The item "answer range" indicates information about the range of answers to the questions received by the answerer candidates. Specifically, the answerer candidate may input all or part of the answer to the content of the question received from the user into the answerer candidate's terminal device 10 and transmit the answer to the server 20 . For example, it indicates that the answer range is "all" for the question with the question ID "Q001" linked to the answer ID "AN001". In one aspect, the server 20 may receive evaluations of answers to all questions and evaluations of part of the questions when accepting evaluations of answerer candidates from the user.

Thus, even if it is difficult for the answerer candidate to answer all of the questions, if it is possible to answer part of the questions, the candidate can present an answer. In addition, if it is a part of the question, it is possible to present an answer based on one's own field of expertise, so it is expected that the motivation of the answerer candidate will be maintained and improved.

The item "time from reception to response" is information on the time required from the reception of the question from the user until each answerer candidate presents the answer to the user. Specifically, the server 20 may acquire information about the time required for each candidate answerer to present an answer to some or all of the questions. For example, it takes "10 hours" for the answerer "A003" to answer the question "About AA" of the question ID "Q001" for the answer range "all". In one aspect, the server 20 may specify the evaluation value of the answerer candidate based on the information about the required time. Further, in a certain aspect, the server 20 provides an evaluation value related to the time it takes to answer all answers and a partial answer You may each specify the evaluation value regarding the time until it does.

As a result, the quicker the answer candidate answers the question, the higher his or her evaluation can be, and the user can quickly obtain the answer to the question. Therefore, it can be expected that both the acceptance of questions from users and the presentation of answers from answer candidates will be encouraged. In addition, the server 20 provides the respondents with evaluation values for all questions and evaluation values for some fields, so that they can receive evaluation according to their field.

The item "evaluation" indicates information regarding the evaluation of the answer presented by the answer candidate. Specifically, the server 20 may receive from the user an evaluation of the answer to the question presented by the answerer candidate, and store the evaluation as the item. For example, for the question ID "Q001" linked with the answer ID "AN001", the answerer "A001" answers the answer range "all", indicating that the evaluation is "B". In one aspect, the server 20 may specify the priority of presenting the question to the candidate answerer based on the evaluation. In addition, the server 20 may specify the specialty of the candidate respondent based on the evaluation, and introduce the candidate respondent to a related external network or the like.

As a result, the more questions respondents answer, the more information they collect about their own evaluations, so they can expect to receive more rewards and build their careers through introductions to external networks.

FIG. 6 is a diagram showing the data structure of the external network information database 285 stored by the server 20. As shown in FIG.

As shown in FIG. 6, the external network information database 285 includes an item "external NWID", an item "field", an item "service content", an item "referral conditions", an item "area", an item "reward ”, etc.

The item "external NWID" is information identifying each external network that is affiliated with the service provided by the server 20 and to which the server 20 inquires information on candidate candidates for a reply. Here, specific examples of the external network include a network for distributing news, a network for posting papers, etc., which are different in type from the services provided by the server 20, but where experts in a specific field provide information. can be shown.

The item "field" is information about the field mainly handled by the external network. Specifically, for example, an external network with an external NWID of "N001" indicates that it is in the field of "IT."

The item "service content" is information about service content provided by an external network to users who mainly use the network. Specifically, the item may indicate information such as a network that mainly handles the latest world news, a network that mainly handles specialized papers, and the like. For example, an external network having an external NWID of "N001" indicates "news delivery" and "column delivery" as service contents.

As a result, there is a possibility that the answer candidate will be introduced to various networks with which the service provided by the server 20 is affiliated. can be expected to encourage

The item "introduction conditions" is information on conditions for introducing candidate respondents to an external network. Specifically, the server 20 may refer to the "evaluation value" in the respondent candidate information database 282 and, based on the evaluation value, identify the information of the external network that introduces the respondent candidate. . For example, an external network with an external NWID of "N001" indicates that the query condition is "B+ or better". In a certain aspect, the server 20 may introduce the information of the candidate respondent who satisfies the query condition to the external network without approval from the candidate respondent, or introduces the information to the external network. In advance, an input operation regarding approval may be received from the answer candidate.

As a result, the candidate respondents will be able to raise their own evaluation value by providing more responses, and it is expected that their name recognition will be improved through introductions to external networks, so that more responses from the candidate respondents will be promoted. can be expected to be In addition, answer candidates can prevent information from being introduced to an unintended external network by approving the introduction of their own information depending on the type of the external network.

The item "region" is information about the region where the external network is the subject. Specifically, it is information indicating in which country the service developed on the external network is mainly provided. For example, an external network with the external NWID "N001" indicates that the area is "mainly in Japan".

As a result, the answer candidate can know what kind of area the external network to which his/her information may be introduced is based. For this reason, it is possible to aim for introduction to an external network mainly in the region that is the target in building one's own career, so it can be expected to improve the motivation of the respondent candidate.

The item "remuneration" is information on remuneration for services on an external network. Specifically, it may indicate information about rewards to be paid to the answer candidate when the answer candidate posts an article or the like on the service. For example, an external network with the external NWID "N001" indicates that the reward is "1 column report *** yen".

As a result, the answerer candidates can determine whether or not to introduce their own information to the network after knowing the reward information in the external network in advance.

<Action>
(Receipt of input of question text from user and presentation of information on answerer candidates)
FIG. 7 is a flowchart showing a process of presenting information on answerer candidates to the user in response to a question input operation by the user, without waiting for the completion of the question input by the user. For example, the terminal device 10 of the user accesses a service provided by the server 20 using a browser or the like.

In the following example, in the server 20, after specifying the content of the input question sentence based on the answerer's answer to the past question, etc., the answerer candidate is sent to the user of the terminal device 10 An example is presented. On the other hand, the server 20 adds a tag to the question text input on the terminal device 10 without waiting for the input of the question text to be completed, as described above. Answer candidate information database 282 may be used to identify candidate answers to the question. The server 20 sends the specified answerer candidates to the user of the terminal device 10 without waiting for the completion of the input of the question text (adding a tag to the question text as needed according to the input of the question text. can be specified) and displayed.

In step S<b>701 , the control unit 190 of the user's terminal device 10 accesses the server 20 and transmits the information to the server 20 in response to the user's question input operation. For example, the terminal device 10 accesses the server 20 using a browser or the like. The server 20 generates information for displaying a screen on the terminal device 10 and transmits the generated information to the terminal device 10 . The terminal device 10 receives an operation of inputting a question sentence from the user in a predetermined area of a screen displayed on a browser or the like. In a certain aspect, the control unit 190 of the user's terminal device 10 may transmit the information to the server 20 without waiting for the completion of input of the question text from the user. That is, every time the control unit 190 of the terminal device 10 receives an input of information on a question sentence (for example, an input of a word forming a question sentence) from the user, the received information (for example, a question sentence in the middle of input) is sent to the server. 20.

In step S751, the server 20, based on the acquired information on the content of the question and the information on the past questions and the content of answers to the questions stored in the past question information database 233, asks the user to input Identify the content of the question text. In one aspect, the server 20 sequentially (for example, each time the terminal device 10 receives an input of a word that constitutes a question sentence) a question sentence (a question sentence that is being input by the user) that is being input by the terminal device 10 ), is received from the terminal device 10 . Based on the information received from the terminal device 10, the server 20 extracts information representing the characteristics of the question sentence. For example, the server 20 extracts words forming a question sentence based on dictionary data or the like as information representing characteristics of the question sentence. Also, for example, the server 20 obtains a sentence vector related to the question sentence by calculation. The server 20 identifies the contents of the question text that the user is about to enter by referring to the past question contents held in the past question information database 233 based on the extracted information representing the characteristics of the question sentence. For example, the server 20 identifies the content of the question text received from the user by comparing the words included in the question text received from the user with the words included in the past question content. You can do it. Here, in a certain aspect, server 20 may specify information such as the area where the expert of the information is located based on information such as keywords included in the content of the acquired question.

Further, in a certain aspect, every time the server 20 receives an input of a word forming a question from the user, the server 20 obtains information related to the question that the user is about to input, based on the information of the words forming the question. may be specified. That is, information such as the industry and the field may be specified from the information of the words forming the question sentence that the user is about to input, and answerer candidates may be specified based on the specified information.

In step S752, the server 20, based on the content of the identified question and the information on the past question and the content of the answer to the question stored in the past question information database 233, candidates are specified, and the specified information is transmitted to the terminal device 10 of the user.

In one aspect, in step S752, the server 20 may specify information on the network to which the candidate of the respondent belongs instead of the candidate of the respondent, and transmit the specified information to the terminal device 10 of the user. good. At this time, the server 20 may present a link or the like for accessing the network to the user.

As a result, the user can ask questions to the network of experts who have the same expertise as the candidate answerers, so it can be expected to obtain more expert answers.

In step S702, the control unit 190 of the user's terminal device 10 selects answer candidates for the user's question acquired from the server 20, without waiting for the user's input of the question to be completed. It is presented to the user by displaying it on the display 132 or the like.

As a result, the user can know what kind of respondent is likely to present an answer to his/her own question without waiting for the completion of the input of the question text. Therefore, if the information on the candidate answerers that is presented is not the information on the candidate answers that the user intends, the user can confirm the following items. (1) Are you entering questions that will give you accurate answers? (2) Are you using accurate terminology? Therefore, the user can input a question sentence for obtaining a more accurate answer while confirming the information.

In step S703, the control unit 190 of the user's terminal device 10 receives an input operation for requesting an answer to the question from the user upon completion of the user's input operation of the question, and sends the received result to the server 20. Send.

In step S753, the server 20 transmits the information on the question text acquired from the user to the terminal devices 10 of the answerer candidates. In one aspect, the server 20 refers to the user information database 281, identifies the priority of answering the question based on the value of the user evaluation, and uses the information of the identified priority and the information as candidate answerers. You may transmit to the terminal device 10. FIG.

As a result, the user can expect to receive a prompt reply according to his/her own evaluation.

(Response presentation from candidate respondents and evaluation of candidate respondents)

FIG. 8 shows a series of steps in which information on a question text received from a user is presented to a candidate answerer, information on an answer to the question from the candidate answerer is presented to the user, and the evaluation value of the candidate answerer is specified. 3 is a flowchart showing the processing of .

In step S851, the server 20 acquires information about the question from the user.

In step S852, the server 20, based on the content of the acquired question text and the evaluation value of the candidate answerer acquired by referring to the candidate answerer information database 282, selects a target answerer candidate, Specify a period during which the candidate of the respondent can respond preferentially. After that, the server 20 transmits the information about the content of the question sentence to the terminal devices 10 of the answerer candidates. In a certain aspect, the server 20 may transmit information about the contents of the question text to the terminal devices 10 of the candidate respondents without specifying a period during which the candidate respondents can preferentially reply.

As a result, the candidate answerers can give priority to answering questions based on their own evaluation values, so it can be expected that the candidate answerers will be encouraged to give more positive answers.

In step S801, the control unit 190 of the terminal device 10 of the candidate answerer emphasizes unanswered questions, questions with few answers, and the like, and displays them on the terminal device 10 of the candidate answerer. At this time, the control unit 190 causes the display 132 of the terminal device 10 of the answerer candidate to pop up the information of the question, change the form of the question (for example, make it bold, make it red, make the surroundings It may be presented to candidate respondents by encircling it with a figure or the like and emphasizing it.

As a result, the candidate answerer can check the information of the question with a high possibility of obtaining a reward and answer the question.

In step S802, the control unit 190 of the terminal device 10 of the answerer candidate receives an answer to the acquired question from the answerer, and transmits the received result to the server.

In step S853, the server 20 presents the obtained answers to the user, and obtains information on at least one of the required time required for the answerer candidate to present the answer to the question, the order, and the like.

In step S854, the server 20 specifies information about the reward to be paid to the candidate answerer based on the acquired information, and transmits the specified result to the terminal device 10 of the candidate answerer. At this time, as a reward, not only a monetary reward such as ** yen per answer, but also referral to an external network may be specified as information about the reward.

In step S803, the control unit 190 of the terminal device 10 of the answerer candidate presents the acquired information to the answerer candidate by displaying it on the display 132 or the like.

<Screen example>
(Example of a screen when a user enters a question)
FIG. 9 shows an example of a screen when the user inputs a question sentence in the service provided by the server 20. As shown in FIG.

As shown in FIG. 9, the screen example may be displayed on the operation reception unit 130 (display 132). The user executes an operation of inputting a question sentence by performing character input or the like on the screen. The question input URL 901 indicates a URL for accessing a screen for the user to execute a question sentence input operation. In a certain aspect, information on the date and time of access by the user may be described on the screen.

A question text input field 902 indicates a field for the user to input a question. Specifically, the user's terminal device 10 presents to the user information on the answerer candidates identified by the server 20 when the user inputs a question in the corresponding field. Here, the terminal device 10 of the user may display the information below the column in which the user is inputting the question without waiting for the completion of the input of the question by the user. Further, in a certain aspect, the user's terminal device 10 may present information to the user in the form of describing information on candidate respondents in a column 804 of candidate respondents to be described later, which is separate from this column. Further, in a certain aspect, the user's terminal device 10 may display a suggestion or the like for a correction to the question that may give a more accurate answer to the content of the question that the user is about to input.

For example, the terminal device 10 of the user may display information such as "A001" as a candidate for the answerer when the user enters "cure for influenza" in the column.

As a result, the user can confirm the information of the answerer candidates even during the input of the question, and can examine whether or not the contents of the question to be input can be answered accurately.

In a certain aspect, the terminal device 10 of the user displays information of tags (for example, industry, field, technology, region, language, etc.) related to the content of the question that the user is about to input. You may At this time, the terminal device 10 of the user may receive an input operation for selecting a tag from the user and transmit the received result to the server 20 .

As a result, the user can confirm whether an accurate question related to the intended field has been entered by checking the tag information for the content of the question the user is about to enter. Therefore, based on the tag information, the user can input a question to obtain a more accurate answer. In addition, by accepting tag selection by the user, the server 20 can identify answerer candidates based on information on the tag selected by the user. Therefore, it can be expected that answerer candidates more suited to the intention of the user's question will be presented.

The question text candidate column 903 is a column for displaying the contents of the question that the user is inputting and candidate answers to the question. Specifically, while the user is inputting a question in the question text input field 802, the terminal device 10 can input the content of the question text specified by the server 20 without waiting for the completion of the question input by the user. It is displayed in the corresponding column as a candidate. At this time, the terminal device 10 of the user may present the information of the answer to the user when the candidate of the answerer has answered the specified candidate of the question sentence. For questions that have already been answered by candidate respondents, the user can perform operations to refer to the details of the answers (access links linked to answer information, open tabs, etc.) The answer may be referred to, or an answer may be requested from a new answerer candidate. In a certain aspect, when requesting an answer to a question input by a user, the user's terminal device 10 accepts an input operation from the user for selecting whether to disclose the question and answer to other users. may

For example, when the user enters "cure for influenza" in the question text input field 902, the terminal device 10 of the user specifies a question candidate such as "therapeutic drug for influenza" in the field, and responds to it. You may display the information of the answer.

As a result, when the content of the question to be asked has already been answered, the user can refer to the answer, so that the user can quickly confirm the answer to the question. In addition, when requesting an answer from a candidate answerer, it is possible to select whether to disclose the question and the answer to other users. can be done.

An answerer candidate column 904 indicates a column for displaying information on answerer candidates for the question that the user is about to input. Specifically, while the user is inputting a question in the question text input field 902, the terminal device 10 of the user, without waiting for the completion of the question input by the user, can information may be displayed in this column. In one aspect, the terminal device 10 of the user may display the details of the answerer candidates (for example, information such as specialized fields and evaluation values) in the column.

Thereby, the user can input the question after confirming the answerer candidates. Therefore, even during input of the question, the user can refer to the information of the candidate respondents to confirm that the content of the question is correct. You can check whether you are likely to receive a response from

A consultable external network candidate column 905 indicates a column for displaying information of an external network with which the question that the user is about to enter can be consulted. Specifically, the terminal device 10 of the user displays, in the column, information about the information of the external network to which the respondent candidate belongs, which is specified by the server 20 based on the content of the user's question. good too. In one aspect, the user may access the URL to the external network displayed in the field and enter the question at the access destination. In one aspect, the server 20 may present the acquired information regarding the user's question to the network. In a certain aspect, the terminal device 10 of the user may receive an input operation from the user regarding the presentation of a question to the network, and transmit the received information to the server 20 .

As a result, the user can expect not only an answer from a specific answer candidate, but also an answer from a network of experts in a specific field to which the answer candidate belongs.

(An example of a screen when a respondent candidate accepts a question and presents an answer)
FIG. 10 shows an example of a screen when an answerer candidate confirms information in a question received from a user and presents an answer in the service provided by the server 20 .

The answer input URL 1001 indicates a URL for accessing a screen for answerer candidates to input answers to questions. In a certain aspect, information on the date and time when the answerer candidate accessed may be described on the screen.

The question text search field 1002 indicates a field for searching for questions for which answer candidates are waiting for answers. In a certain aspect, the candidate answerer waits for an answer by himself/herself, other than when the server 20 identifies the candidate answerer to the question based on the content of the question acquired from the user. You may also search for questions that have been asked, and answer those questions. Further, in a certain aspect, the server 20 may update the information in the candidate answerer information database 282 based on the content of the questions searched and answered by the candidate answerers themselves. (For example, when answering a question other than a memorized area of specialization, add that area to the candidate information of the respondent, etc.)

This allows the answerer candidate to answer questions other than the questions based on his/her own field of expertise, and as a result, to update information such as his/her own field of expertise. Therefore, the candidate answerers are more likely to receive more rewards, so it can be expected that the answer candidates will be more encouraged to answer.

A question display column 1003 waiting for an answer is a column for displaying information about a question awaiting an answer, which is presented to the answerer candidate. Specifically, the terminal device 10 of the respondent may display information on the question to be answered by the candidate respondent specified by the server 20 based on the acquired question from the user in the column. . In one aspect, the terminal device 10 of the candidate answerer simultaneously displays information such as the date the question was received, the deadline for answering, the status of answers by other candidate answers, etc. may be presented to In a certain aspect, the terminal device 10 of the respondent candidate prompts the respondent candidate to give a preferential answer by displaying the priority information specified by the server 20 based on the user evaluation. good too.

As a result, the answerer candidate can reply while confirming various information (response deadline, answer status of other answerer candidates, etc.) regarding each question. Therefore, it becomes possible for the answerer candidates to give priority to answering questions that are more likely to receive a reward.

The recommendation display 1004 is a screen for displaying a question with a noteworthy matter among the questions awaiting answers presented to the answerer candidates. Specifically, information such as questions that have not been answered, questions that have been answered by a small number of respondents, and questions that should be answered with priority are displayed. In a certain aspect, when an answer candidate answers a question on which the recommendation display 1004 is displayed, the server 20 assigns a reward value and an evaluation value to the answer candidate rather than answers to other questions. etc. may be changed.

As a result, the answer candidate is more likely to obtain a reward, and it can be expected that the answer candidate will be more encouraged to reply.

The latest answer history column 1005 indicates a column for displaying information about the latest question among the questions answered by the answerer candidates. Specifically, various information such as the content of the question answered by the respondent, the date the question was received, the date the question was answered, and the order in which the answers were presented may be displayed. Further, in a certain aspect, when the terminal device 10 as a candidate for an answerer is evaluated as the optimum answer by the user in the column (for example, an evaluation called as the best answer), the rank A specific display (for example, a graphic display such as *) may be provided next to the .

As a result, candidate respondents can know in what order they answered the latest question, what kind of evaluation they received, etc., so that they can maintain their motivation and Improvement can be expected.

The registered information column 1006 is a column for displaying information registered by the answerer candidate in the service provided by the server 20 . Specifically, the terminal device 10 of the respondent candidate includes information on the respondent candidate acquired by referring to the respondent candidate information database 282, past response history, introduction status to the external network, etc. information may be displayed in this column.

The offer request status confirmation column 1007 is a column for displaying the introduction status of the respondent candidate to the external network. Specifically, the answerer's terminal device 10 displays information such as information such as how many more questions the answerer's evaluation will raise and will be introduced to a specific external network by answering more questions. may In one aspect, the terminal device 10 of the respondent displays information regarding the conditions under which the candidate respondent is introduced to the external network, and if the candidate respondent is not satisfied with the conditions, the conditions are negotiated. You may display the entry column etc. separately for doing.

As a result, the answer candidate not only presents answers and the like in the service provided by the server 20, but also an increase in name recognition in the external network can be expected. I can expect it.

<Appendix>
The items described in the above embodiments are added below.

<Appendix 1>
A program executed by a computer comprising a processor 29, the program instructing the processor 29 to receive input of first information, which is a question text, based on an input operation from a first user (S751); a step of specifying respondent candidates to the question text of the first information by performing specified processing based on the input first information in response to the input of the first information; , the step of presenting the first information to the first user without waiting for the completion of the input of the first information (S752).

<Appendix 2>
In the specifying step, as a specific process, based on the first information that is input and the second information that is accumulated in the storage unit and indicates the question text and the content of the answer to the question text, the second information 1. The program according to appendix 1, which identifies candidate respondents to a question sentence of 1 information.

<Appendix 3>
In the identifying step, as specific processing, in response to the input of the first information, without waiting for the completion of the input of the first information, based on the first information and the second information, the question text of the first information The program according to Supplementary Note 2, which identifies the content of the question and identifies the candidate respondent based on the content of the identified question text and the third information that is information related to the candidate respondent.

<Appendix 4>
In the specifying step, as a specifying process, at least one or more pieces of first tag information are added to the first information to be input, and the first tag information added to the first information and the respondent's 1. The program according to appendix 1, wherein the candidate for the answerer to the question sentence of the first information is specified based on the third information that is information related to the candidate. (Past question information database 283)

<Appendix 5>
As the third information, second tag information is associated with at least one of the field, region, language, industry, and information of the company to which the respondent candidate belongs, in association with the respondent candidate, and the identifying step , by adding a tag related to at least one of field, region, language, and industry as the first tag information to the first information that is input, based on the first information and the third information, the respondent 4. The program of claim 4, which identifies candidates for (Respondent Candidate Information Database 282)

<Appendix 6>
The program further instructs the processor 29 that, when the answerer candidate answers a question sentence related to second tag information that is not associated with the answerer candidate, 6. The program according to appendix 5, causing the execution of a step of associating information with the answerer candidates as second tag information.

<Appendix 7>
In the third information, the information of the candidate of the respondent and the information of the network to which the candidate of the respondent belongs are associated. 7. The program according to any one of appendices 3 to 6, causing execution of a step of identifying candidate respondents or network information based on and presenting the identified result to the first user. (Respondent Candidate Information Database 282)

<Appendix 8>
In the step of specifying and presenting to the processor 29 a specific evaluation value based on the results of answers given to the first information by the candidate answerer, the program presents the evaluation value to the first user based on the evaluation value. 8. The program according to any one of appendices 1 to 7, causing execution of steps of specifying an order of the candidate respondents and presenting the candidate respondents to the first user based on the specified order.

<Appendix 9>
The program instructs the processor 29, in the receiving step, to present the question text of the first information and the options related to the disclosure of the answer to the question text, and in the presenting step, to the information of the option selected by the first user. 9. The program according to any one of appendices 1 to 8, causing execution of a step of identifying candidate respondents based on the results and presenting the identified results to the first user. (Past question information database 283)

<Appendix 10>
The program further instructs the processor 29 to specify, based on the evaluation value, candidate respondents to whom the first information is presented and a specific period during which the candidate candidates can preferentially respond to the first information. and presenting the first information to the candidate answerer based on the identified result. (Respondent Candidate Information Database 282)

<Appendix 11>
The program further instructs the processor 29 to acquire information on any one or more of the time required for the answerer candidate to present the answer to the first information, the order, etc., and based on the acquired information 11. The program according to any one of Appendices 1 to 10, causing execution of a step of specifying information about remuneration to be paid to the candidate answerer, and presenting the information about the identified remuneration to the candidate answerer. (Past answer information database 284)

<Appendix 12>
The program is associated with the external network 30, and the program causes the processor 29 to execute the step of presenting the third information to the user of the external network 30 based on the evaluation value. program as described. (External network information database 285)

10 terminal device 20 server 30 external network 281 user information database 282 respondent candidate information database 283 past question information database 284 past answer information database 285 external network information database 2041 transmission/reception module 2042 operation determination module , 2043 screen generation module, 2044 user information database acquisition module, 2045 respondent candidate information database acquisition module, 2046 past question information database acquisition module, 2047 external network information acquisition module.

Claims (14)

A program executed by a computer comprising a processor,
The program causes the processor to:
a step of accepting input of first information, which is a question text, based on an input operation from a first user;
a step of identifying answerer candidates for the question text of the first information by performing specific processing based on the input first information in response to the input of the first information;
and presenting the identified answerer candidates to the first user without waiting for completion of input of the first information. In the specifying step, as the specifying process,
Based on the input first information and the second information accumulated in the storage unit and indicating the question text and the content of the answer to the question text, the question text of the first information 2. The program according to claim 1, for identifying candidate respondents. In the specifying step, as the specifying process,
In response to the input of the first information, without waiting for completion of the input of the first information, the content of the question text of the first information is specified based on the first information and the second information. ,
3. The program according to claim 2, wherein the answerer candidate is identified based on the content of the identified question text and third information that is information related to the answerer candidate. In the specifying step, as the specifying process,
adding at least one piece of first tag information to the input first information;
Based on the first tag information attached to the first information and the third information that is information related to the answerer candidate, the answerer candidate for the question sentence of the first information is specified. A program according to claim 1. As the third information, second tag information is associated with at least one of field, region, language, industry, and company information to which the respondent candidate belongs, in association with the respondent candidate,
In the identifying step, a tag relating to at least one of fields, regions, languages, and industries is added to the input first information as the first tag information, thereby obtaining the first information and the first information. 5. The program according to claim 4, wherein said answerer candidate is specified based on 3 information. The program further causes the processor to:
When the answerer candidate answers a question about the second tag information that is not associated with the answerer candidate,
6. The program according to claim 5, causing execution of a step of associating information related to said question sentence to which said answer has been given with said answerer candidate as said second tag information. In the third information, the information of the candidate of the respondent and the information of the network to which the candidate of the respondent belongs are associated, and the program causes the processor to, in the presenting step,
Based on the first information and the information of the network, identifying the candidate of the respondent or the information of the network;
7. The program according to any one of claims 3 to 6, causing execution of a step of presenting said identified result to said first user. The program causes the processor to:
Identifying a specific evaluation value based on a track record of answers given to the first information by the answerer candidate;
In the presenting step, specifying the order of the answerer candidates to be presented to the first user based on the evaluation value;
8. The program according to any one of claims 1 to 7, causing execution of a step of presenting said answerer candidates to said first user based on said specified order. The program causes the processor to, in the receiving step,
a step of presenting options regarding the disclosure of each of the question text of the first information and the content of the answer to the question text;
In the presenting step, based on the information of the options selected by the first user, the answerer candidate is specified;
and presenting the identified result to the first user. The program further causes the processor to:
Based on the evaluation value, identifying candidate respondents to whom the first information is presented and a specific period during which the candidate candidates can preferentially respond to the first information;
10. The program according to claim 8 or 9, causing a step of presenting said first information to said answer candidate based on said identified result. The program further causes the processor to:
a step of acquiring information on at least one of the required time required for the answerer candidate to present an answer to the first information, the order, etc.;
Based on the obtained information, identify information about a reward to be paid to the candidate answerer;
11. The program according to any one of claims 1 to 10, causing execution of a step of presenting the information about the specified reward to the answerer candidate. The program is associated with an external network, and the program causes the processor to:
5. The program according to claim 3, causing execution of a step of presenting said third information to a user of said external network based on said evaluation value. A computer-implemented method comprising a processor, comprising:
The method comprises: the processor;
a step of accepting input of first information, which is a question text, based on an input operation from a first user;
a step of identifying answerer candidates for the question text of the first information by performing specific processing based on the input first information in response to the input of the first information;
and C. presenting the identified candidate respondents to the first user without waiting for completion of the input of the first information. An information processing device comprising a control unit, wherein the control unit
a step of accepting input of first information, which is a question text, based on an input operation from a first user;
a step of identifying answerer candidates for the question text of the first information by performing specific processing based on the input first information in response to the input of the first information;
and presenting the identified answerer candidates to the first user without waiting for completion of input of the first information.

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