JP2023079677A - Business support system - Google Patents

Abstract

To provide a business support system which allows a seller to actively perform business activity to a consumer.SOLUTION: A business support system includes: a plurality of first terminal devices to be used by service providers who perform business activities through video calls; and a management apparatus which can transmit and receive information to/from a second terminal device which can transmit and receive information including the video calls to/from the first terminal devices, the second terminal device being used by a consumer. The first terminal devices includes a plurality of terminal device groups grouped by a type of commodities that the service providers can introduce. The management apparatus includes: a storage unit which stores each of URLs grouped by the type of commodities that the service providers can introduce, in association with corresponding terminal device groups; and a control unit which controls the second terminal device accessing a URL to connect online to a first terminal device in the terminal device groups associated with the URL to establish a video call.SELECTED DRAWING: Figure 1

Description

The present invention relates to a sales support system.

2. Description of the Related Art In recent years, with the spread of the Internet, sales support systems have been developed for supporting sales activities of products and services online. An example of such a sales support system is disclosed in Patent Document 1. The system described in Patent Literature 1 includes a personal computer on the consumer side and a personal computer on the seller side, which are connected via the Internet. It is configured so that the person in charge can make a call (video chat) about products and services with consumers.

JP-A-2005-229208

However, the system described in Patent Document 1 is simply a system in which a personal computer on the seller side waits for an access from a consumer and responds by video chat if there is an access from a consumer, and passive sales activities are performed. It is a technique to do. 2. Description of the Related Art In recent years, in order to improve the results of sales of products and services, many companies have desired a technology that enables sellers to conduct more active sales activities toward consumers.

In addition, since the types of goods and services desired by consumers are diverse, in the system described in Patent Document 1, even if a video chat is started between the person in charge of the seller and the consumer, the seller The person in charge on the side may not be able to conduct a video chat to meet the needs of the customer.

Therefore, the present invention provides a sales support system that supports sales activities through online video calls via the Internet, which enables sales activities to be conducted more actively from the seller side to the consumer side, To provide a system that enables a person in charge who can introduce goods and services in which a consumer is interested to make a video call with the consumer without troublesome operations.

A sales support system according to the present invention is a sales support system capable of performing sales activities by video calls between a plurality of terminal devices connected online, wherein the sales support system conducts sales activities by video calls. a plurality of first terminal devices used by a service provider, and information including a video call can be transmitted and received between the first terminal devices, and the service provider provides sales activities by video call a management device capable of transmitting and receiving information between second terminal devices used by consumers who may receive A plurality of terminal device groups sorted by service type are included, and the management device is a storage unit that stores a plurality of URLs that can be accessed by consumers, and products and services that can be introduced by the service provider. a storage unit that stores each of the plurality of URLs sorted by type in association with the corresponding terminal device group; the second terminal device that accessed the URL; and the terminal associated with the URL. and a control unit that controls online connection with the first terminal device, which is one of the device groups, and video call between the online-connected two.

According to the present invention, in a sales support system that supports sales activities through online video calls via the Internet, it is possible for sellers to engage in more active sales activities for consumers, It is possible to provide a system that allows a person in charge who can introduce products and services that a consumer is interested in to make a video call with the consumer without any troublesome operations.

It is a figure showing typically an example of composition of a business support system concerning one embodiment of the present invention. 2 is a block diagram showing an example of a functional configuration of a server in FIG. 1; FIG. 2 is a diagram schematically showing an example of information flow among a first terminal device, a server, and a second terminal device in FIG. 1; FIG. 3 is a diagram showing an example of a URL information management table stored in a storage unit shown in FIG. 2; FIG. 2 is a diagram schematically showing an example of an image displayed on the second terminal device in FIG. 1; FIG. 2 is a diagram schematically showing an example of an image displayed on the second terminal device in FIG. 1; FIG. 2 is a diagram schematically showing an example of an image displayed on the first terminal device in FIG. 1; FIG. 2 is a diagram schematically showing an example of an image displayed on the first terminal device in FIG. 1; FIG. 2 is a diagram schematically showing an example of an image displayed on the second terminal device in FIG. 1; FIG. 2 is a diagram schematically showing an example of an image displayed on the second terminal device in FIG. 1; FIG. 2 is a diagram schematically showing an example of an image displayed on the second terminal device in FIG. 1; FIG. FIG. 4 is a diagram schematically showing another example of the configuration of the sales support system according to one embodiment of the present invention; FIG. 13 is a diagram schematically showing an example of information flow among the first terminal device, the server, and the second terminal device in FIG. 12;

A sales support system according to an embodiment of the present invention will be described below with reference to the drawings. The same or corresponding parts in the drawings are denoted by the same reference numerals, and the description thereof will not be repeated. Also, at least some of the embodiments described below may be combined arbitrarily. Moreover, the embodiments shown below are merely examples, and the sales support system of the present invention is not limited to the following examples.

FIG. 1 is a diagram schematically showing an example of the configuration of a sales support system according to one embodiment of the present invention. FIG. 2 is a block diagram showing an example of a functional configuration of a server in FIG. 1; FIG. 3 is a diagram schematically showing an example of information flow among the first terminal device, the server, and the second terminal device in FIG. FIG. 4 is a diagram showing an example of a URL information management table stored in the storage unit shown in FIG. It should be noted that the plurality of communication paths shown in FIG. 1 are schematic diagrams, and the plurality of communication paths may actually be configured as a common communication path. may actually consist of a plurality of communication paths.

A sales support system 1 shown in FIG. 1 is a system that enables sales activities to be performed by video calls between a plurality of terminal devices 2 and 3 connected online. In this embodiment, the first terminal device 2 is a terminal device used by the service provider SP, and the second terminal device 3 is a terminal device used by the consumer PR.

As used herein, a "service provider" is a person who conducts business activities through video calls. Specifically, a "service provider" is a person who conducts sales activities, more specifically, sales promotion (promotion) activities related to products and services (hereinafter also referred to as products, etc.) through video calls to consumer PR. . Specifically, the service provider SP is, for example, a call center operator, a company sales representative, or a sole proprietor who conducts sales activities. When the service provider SP is a call center operator, the service provider SP may be a person belonging to a company that provides products or the like, or may be a person entrusted with operations as an operator by the company. In addition, the service provider SP, for example, introduces the company's or its own (hereinafter referred to as the company's etc.) products etc. to the consumer PR, proposes how to use them, etc. It may be a person who concludes a contract such as a lease contract and provides a product or the like.

In this specification, a "consumer" is a person who may receive the provision of business activities by video call from the service provider SP. "Demanders" are those who are expected to purchase or rent products, etc. from the perspective of the service provider SP, customers who have had commercial transactions with service providers in the past, and products targeted for sales activities. including those who are unaware of the existence of, or are unaware of the need for, such items (potential customers).

In the example shown in FIG. 1, sales activities are performed by video calls between a plurality of first terminal devices 2 and a plurality of second terminal devices 3, which are mutually connected via a public line 5 such as the Internet. It is possible. Although the number of second terminal devices 3 is three in the example shown in FIG. 1, the number is not limited to this, and may be one, two, or four or more. Also, the number of first terminal devices 2 is set according to the number of types of products, etc., that are targets of sales activities.

In this embodiment, a video call is made between the service provider SP and the consumer PR. As used herein, a “video call” is a call using video that is performed by real-time transmission and reception of moving images and voice over a network. Although the line used for the video call and the types of video and audio data are not limited, for example, the Internet can be used as the line.

In this embodiment, the service provider SP and the consumer PR talk over video calls while looking at each other. Specifically, for example, the imaging unit of the first terminal device 2 captures an image of the service provider SP introducing products and the like, and transmits the captured moving image to the second terminal device 3 . Also, the voice input unit of the first terminal device 2 inputs voice of the service provider SP, for example, voice for introducing products and the like, and transmits the input voice to the second terminal device 3 . The second terminal device 3 outputs the received video and audio on the display section and the audio output section, respectively. Similarly, the image capturing unit of the second terminal device 3 captures an image of the customer PR and transmits the captured moving image to the first terminal device 2 . Also, the voice input unit of the second terminal device 3 inputs voice of the consumer PR and transmits the input voice to the first terminal device 2 . The first terminal device 2 outputs the received video and audio on the display section and the audio output section, respectively.

In the present embodiment, during a video call between the service provider SP and the consumer PR, the service provider SP provides the consumer PR with introductory information on products, etc. (hereinafter simply referred to as “introduction information”). be done. The introduction information is stored and managed in a storage unit 41 (see FIG. 2), which will be described later. In this specification, “introduction information” refers to various images that can be displayed on the terminal devices 2 and 3 and that are prepared and stored in advance, such as moving images and still images that introduce products and the like. “Introduction information” is information (content) such as documents and images that is published on the Web. That is, the “introductory information” is written in a markup language such as HTML on a web page, and can be viewed using a web browser. A group of web pages within the same domain are stored in the storage unit 41 as a website, and more specifically, are stored in an introduction information management DB, which will be described later. Hyperlinks to other pages are installed on each web page in the web site, and the hyperlinks can be followed to move back and forth between the web pages. In addition, documents and images as "introduction information" are, for example, documents created by software such as Word (Microsoft Word: registered trademark), Excel (Microsoft Excel: registered trademark), and PowerPoint (Microsoft PowerPoint: registered trademark). (document file) images, images created by software such as PDF (Portable Document Format), photographs, and other images displayed in a static state.

Next, the configuration of the sales support system 1 will be described with reference to FIG. A sales support system 1 shown in FIG. 1 includes a management device 4 capable of transmitting and receiving information to and from a first terminal device 2 and a second terminal device 3 . That is, the management device 4 is interposed between the first terminal device 2 and the second terminal device 3 to transmit and receive information to and from the first terminal device 2 and to transmit and receive information to and from the second terminal device 3 . In this embodiment, the management device 4 is a WEB server.

The first terminal device 2 is an information terminal having a video call function. The first terminal device 2 is information equipment having a display unit 21, and an imaging unit, audio input unit, and audio output unit (not shown). The first terminal device 2 is, for example, an information terminal such as a mobile phone, a smart phone, a tablet PC (Personal Computer), a notebook PC, a wearable device, or a PC equipped with a display. ing.

In this embodiment, the first terminal device 2 has, for example, a function of making a video call and a function of displaying introductory information in one device. Specifically, for example, the first terminal device 2 is an information terminal such as a notebook PC or a PC equipped with a display (external display). A PC equipped with a display (external display) is regarded as one device. If a single device has a function of making a video call and a function of displaying introductory information, the service provider SP can make a video call and browse product information with a single device. can be suppressed.

Further, in this embodiment, the first terminal device 2 includes a video call device having a function of making a video call, and an information providing device provided separately from the video call device and having a function of displaying introductory information. It may be a configuration provided. That is, the configuration may be such that the video call function and the introductory information display function are shared by two devices. Specifically, for example, a tablet PC or a smart phone may be used as the video call device, and a tablet PC or smart phone may be used as the information providing device in addition to the video call device. When the video call function and the introductory information display function are shared by two devices, the service provider SP arranges the video call device in a position where it is easy to make a video call, and allows viewing and browsing of the introductory information. The information providing device can be arranged at a position where it is easy to perform the operation for performing the video call, and the degree of freedom of the position for viewing the introduction information and the position for performing the operation for viewing can be increased.

The plurality of first terminal devices 2 includes a plurality of terminal device groups sorted by type of products and services that can be introduced by the service provider SP. In this specification, "types of goods and services" means, for example, each group classified by the content and brand of goods and services, providers (for example, companies) that provide goods and services, and goods and services It means each group in which services are classified from a business point of view, or each group in which these classification methods are combined.

Classification from a business point of view includes, for example, the type of campaign and the content of the campaign. As the type and content of the campaign, for example, a campaign (open campaign) in which anyone can apply without purchasing a product or the like can be mentioned. In the open campaign, for example, on the condition that the consumer PR conducts a video call with the service provider SP, monetary points are given to the consumer PR, product discounts are given, and free gifts and product samples are presented. It is to be. It should be noted that the classification from the viewpoint of sales is not limited to the above example, as long as it leads to the improvement of recognition and sales promotion of the product or the like.

Also, campaigns are conducted for the purpose of advertising and sales promotion. Campaigns not only increase sales, but also raise product awareness and acquire new customers. In particular, by conducting campaigns using video calls, it is possible to carry out more aggressive sales activities and improve sales results. In addition, by carrying out campaigns on the Web, it is possible to carry out more aggressive sales activities and improve sales results. In addition, by conducting campaigns using both video calls and the Web, synergistic and more aggressive sales activities can be carried out.

The "plurality of terminal device groups" are configured by sorting by type of products and services that can be introduced by the service provider SP. That is, the types of products and services that can be introduced by the service provider SP are common among the plurality of first terminal devices 2 belonging to the same terminal device group. For example, when the types of products and services are classified according to the type of company, product, etc., among a plurality of first terminal devices 2 belonging to the same terminal device group, the products and services that can be introduced by the service provider SP types (types of companies and products, etc.) are common. Further, when the types of products and services are classified by company, type of product, etc., and type and content of a campaign, between a plurality of first terminal devices 2 belonging to the same terminal device group, the service provider SP The types of products and services that can be introduced (types of companies, products, etc., and types and contents of campaigns) are common.

In the example shown in FIG. 1, for example, the terminal device group 2A is a group of first terminal devices 2 that can be used by the service provider SP who can introduce the campaign A11 about the product A1 of the company A. The terminal device group 2B is a group of first terminal devices 2 that can be used by the service provider SP who can introduce the campaign B11 about the product B1 of the company B. FIG. A terminal device group 2C is a group of first terminal devices 2 that can be used by a service provider SP who can introduce a campaign C11 for a product C1 of a company C. FIG. A terminal device group 2D not shown in FIG. 1 is a group of first terminal devices 2 that can be used by the service provider SP who can introduce the campaign A11 and the campaign B11. A group of terminal devices 2E not shown in FIG. 1 is a group of first terminal devices 2 that can be used by service providers SP who can introduce campaigns A11, B11 and C11 described above. That is, the terminal device group 2A, the terminal device group 2B, and the terminal device group 2C are each a group of first terminal devices 2 that can be used by the service provider SP who can introduce one type of campaign. On the other hand, a terminal device group 2D and a terminal device group 2E not shown in FIG. 1 are each a group of first terminal devices 2 that can be used by a service provider SP who can introduce a plurality of types of campaigns.

Although each terminal device group includes three first terminal devices 2 in the example shown in FIG. 1, the present invention is not limited to this. For example, each terminal device group may include two or four or more first terminal devices 2 .

The respective first terminal devices 2 may be arranged in geographically close positions, for example, in the same site, or may be arranged in geographically distant (distant) positions. If the first terminal devices 2 are geographically close to each other, for example, in the same site or in the same building, they may be separated from each other and placed in booths. . Each first terminal device 2 may belong to the same terminal device group regardless of the geographical positional relationship. In other words, each first terminal device 2 may belong to the same terminal device group when it is in a geographically close positional relationship and when it is geographically distant (distant) positional relationship.

The second terminal device 3 can transmit and receive information including video calls to and from the first terminal device 2 . The second terminal device 3 is an information terminal having a video call function. The second terminal device 3 is information equipment having a display unit 31, and an imaging unit, audio input unit, and audio output unit (not shown). The second terminal device 3 is, for example, an information terminal such as a mobile phone, a smart phone, a tablet PC (Personal Computer), a notebook PC, a wearable device, or a PC equipped with a display. ing.

In this embodiment, the second terminal device 3 has, for example, a function of making a video call and a function of displaying introductory information in one device. Specifically, for example, the first terminal device 2 is an information terminal such as a notebook PC or a PC equipped with a display (external display). A PC equipped with a display (external display) is regarded as one device. When a single device has a function of making a video call and a function of displaying introductory information, the consumer PR can make a video call and browse product information with a single device. can be suppressed.

Further, in this embodiment, the second terminal device 3 has a two-dimensional code reading function. A two-dimensional code is, for example, a QR code (registered trademark). Specifically, the second terminal device 3 captures an image of a two-dimensional code printed on, for example, a magazine, a leaflet, a receipt (receipt), etc., using its own imaging unit, and 2D code can be read by the reading program. This two-dimensional code contains information of one URL out of a plurality of URLs (Uniform Resource Locators) to be described later.

As shown in FIG. 2 , the management device 4 includes a storage section 41 and a control section 42 . The management device 4 also includes a communication control unit 43 . The communication control unit 43 is an interface for the management device 4 to communicate with other devices.

The storage unit 41 stores various programs and data necessary for the operation of the management device 4, and also stores a plurality of URLs that can be accessed by the consumer PR. The storage unit 41 also stores other information, which will be described later. The type of storage unit 41 is not particularly limited, and may be, for example, a storage device such as an HDD, or a memory such as RAM or ROM. In addition, various types of information stored in the storage unit 41 may be collectively stored in one storage device or memory, or may be distributed and stored in a plurality of storage devices or memories. In this embodiment, as shown in FIG. 2, the storage unit 41 includes a consumer management DB (database) 411, a service provider management DB (database) 412, a URL management DB (database) 413, and an introduction information management DB. (Database) 414 is provided.

The consumer management DB 411 stores information about consumers PR (hereinafter also referred to as consumer information). The consumer information includes, for example, any of consumer PR's ID, name, age, address, telephone number, e-mail address, and preferences. The ID of the consumer PR is stored in the consumer management DB 411, for example, when the consumer PR first accesses the URL. Specifically, for example, when the consumer PR first accesses the URL from the second terminal device 3, the consumer PR enters the ID registration format displayed on the display unit 31 of the second terminal device 3. is stored in the consumer management DB 411. Information such as the name, age, address, telephone number, e-mail address, and preferences of the consumer is displayed on the screen of the second terminal device 3 before, during, or after the video call with the service provider SP. The personal information is stored in the consumer management DB 411 by the consumer PR filling in the personal information entry format.

The service provider management DB 412 stores information on service providers SP. Information about the service provider SP includes, for example, the ID of the service provider SP, name, age, address, telephone number, email address, types of products and services that can be introduced, date and time of introduction work, self-introduction information, etc. including any of In addition, the service provider management DB 412 stores a state in which the service provider SP logs in to the first terminal device 2 and is in a video call with the customer PR, a state in which a video call is possible although the video call is not in progress ( Standby state) or not logged in (logoff state) is updated in real time.

The URL management DB 413 stores information regarding URLs. Specifically, the storage unit 41 stores each of a plurality of URLs sorted by type of products and services that can be introduced by the service provider SP in association with the corresponding terminal device group. In this embodiment, the URL management DB 413 stores each of a plurality of URLs sorted by type of products and services that can be introduced by the service provider SP in association with the corresponding terminal device group. The URL is the URL of the website stored in the storage unit 41 . In addition, when the first terminal device 2 is placed in a room such as a booth, and the first terminal device 2 is associated with the room (booth), specifically, for example, with the identification number of the room, The URL may be indirectly associated with the first terminal device 2 by associating the URL with the booth identification number or the like. It should be noted that the “room such as a booth” in this specification includes both a physical room and a virtual room on the network in the sales support system 1 . Therefore, the storage unit 41 stores each of the plurality of URLs sorted by type of products and services that can be introduced by the service provider SP in association with the corresponding terminal device group. , when the first terminal device 2 is associated with a room such as a booth, specifically, for example, the identification number of the room, the storage unit 41 stores products and services that can be introduced by the service provider SP. Each of the plurality of URLs sorted by type is stored in association with the corresponding terminal device group via the corresponding room (real room or virtual room) group." be

FIG. 4 is a diagram showing an example of a URL information management table stored in the storage unit shown in FIG. The URL information management table Ta1 shown in FIG. 4 is stored in the URL management DB 413. FIG. In the URL information management table Ta1, types of products and services that can be introduced by the service provider SP, URLs corresponding to the types, and terminal devices corresponding to the types are described in association with each other. . Further, in this embodiment, the URL is described in association with the ID of the consumer who accessed the URL. Specifically, in the example shown in FIG. 4, for example, access is made to the product type A11, the URL 1 corresponding to the product type A11, the terminal device group 2A corresponding to the product type A11, and the URL1. IDde1 of the consumer PR who has received the request is associated with each other. Also, the product type B11, the URL2 corresponding to the product type B11, the terminal device group 2B corresponding to the product type B11, and the IDde2 of the consumer PR who accessed the URL2 are associated with each other. . In addition, the product type C11, the URL3 corresponding to the product type C11, the terminal device group 2C corresponding to the product type C11, and the IDde3 of the consumer PR who accessed the URL3 are associated with each other. there is In addition, the types A11 and B11 of the products etc., URL4 corresponding to the types A11 and B11 of the products etc., the terminal device group 2D corresponding to the types A11 and B11 of the products etc., and the IDde4 of the consumer PR who accessed the URL4 are associated with each other. In addition, the URL 5 corresponding to the types A11, B11, and C11 of the products and the like, the terminal device group 2E corresponding to the types A11, B11, and C11 of the products, etc., and the URL 5 were accessed. IDde5 of the consumer PR are associated with each other. In this way, the types of products that can be introduced by the service provider SP, the URLs corresponding to the types, the terminal devices corresponding to the types, and the IDs of the consumers PR who have accessed the URLs are associated with each other. and stored in the URL management DB 413, the control unit 42, which will be described later, refers to the URL management DB 413 and the consumer management DB 411, for example, and selects the type of products, etc. that the service provider SP can introduce. Introductory information such as products matching personal information (for example, taste, age, sex, etc.) of the consumer PR can be displayed with high accuracy on the screen of the second terminal device 3 used by the consumer PR. In FIG. 3, the website ST1 is the website corresponding to the URL1, the website ST2 is the website corresponding to the URL2, and the website ST3 is the website corresponding to the URL3.

That is, the first terminal device 2 belonging to the terminal device group 2A is provided with the service provider SP who can introduce the product type A11. The second terminal device 3 of the consumer PR who wants to be introduced to the product type A11 accesses the URL 1 corresponding to the product type A11, and the management device 4 performs control corresponding to the URL 1 so that the second terminal device 3 A video call connection is established between the second terminal device 3 and the first terminal device 2 of the terminal device group 2A corresponding to the URL 1, and the video call is started between them. The same applies to other terminal device groups 2B to 2E. Details will be described later.

5 and 6 are diagrams schematically showing examples of images displayed on the second terminal device in FIG. In this embodiment, the image shown in FIG. 5 is created based on information stored in the URL management DB 413 of the storage unit 41 and displayed on the display unit of the second terminal device 3 . The image shown in FIG. 5 is an image for confirming whether or not the consumer PR starts a video call with the service provider SP. The image shown in FIG. 5 is displayed, for example, by the consumer PR reading the URL in the second terminal device 3 and accessing the website corresponding to the URL. When the consumer PR accesses the website, an ID registration format (not shown) is displayed on the display section of the second terminal device 3 if the consumer PR is not registered. The consumer PR enters, for example, his own telephone number or e-mail address in the ID registration format, thereby registering the ID of the consumer PR and notifying the second terminal device 3 of the registered ID. After that, the screen shown in FIG. 5 is displayed. If the consumer PR has already been registered, the ID registration step is omitted.

In the example shown in FIG. 5, a question AS1 confirming whether the customer PR initiates a video call with the service provider SP, for example, "Would you like to initiate a video call with the service provider SP?" wording is displayed. Further, below the wording AS1, an agree button BO9 and a disagree button BO10 for answering whether or not to agree to start the video call are displayed. For example, "Yes" is displayed on the consent button BO9, and "No" is displayed on the disagreement button BO10.

5, when the consent button BO9 is operated, the image shown in FIG. 6 is displayed on the display section of the second terminal device 3. In FIG. FIG. 6 shows a state in which a consumer PR and a service provider SP are having a video call. In the example shown in FIG. 6, a captured image of the consumer PR and a captured image of the service provider SP are displayed. The consumer PR can make a video call with the service provider SP through the second terminal device 3 .

In this embodiment, the referral information management DB 414 stores information about products and the like. The introduction information management DB 414 stores, for example, information on products to be introduced and information on products that are in a competitive relationship with the products to be introduced (comparison information).

Specifically, the storage unit 41 stores product and service introduction information corresponding to the types of products and services that can be introduced by the service provider SP. The introduction information is not particularly limited as long as it is information that introduces one or a plurality of products. ) is information such as the introduction of In addition, in the present embodiment, in addition to the introduction information of one or more products and services introduced by the service provider SP, the storage unit 41 stores one or more products and services to be compared with the introduced products and services. Comparison information of comparison products and comparison services, sample information, interview sheet format, contract document entry format, consumer information obtained from consumer PR during video calls, service provider SP's recommendation to consumer PR Other information such as recommended information and memo information entered by the service provider SP may be stored. A specific example of the introduction information will be described below.

7 is a diagram schematically showing an example of an image displayed on the first terminal device in FIG. 1. FIG. The image shown in FIG. 7 is created based on the introductory information and the like stored in the storage unit 41 and displayed on the display unit of the first terminal device 2 . The image shown in FIG. 7 is displayed when the service provider SP logs into the first terminal device 2, for example. In the example shown in FIG. 7, an information display button BO1, a recommendation button BO2, a hearing sheet button BO3, and a product search button BO4 are displayed on the left side of the screen 21. FIG. The information display button BO1 is a button for displaying information such as products on the screen of the first terminal device 2 and the screen of the second terminal device 3 . The recommend button BO2 is a button for displaying products recommended to consumers or samples thereof on the screen 21 of the first terminal device 2 and the screen 31 of the second terminal device 3 . The hearing sheet button BO3 is a button for conducting a questionnaire to the consumer PR. The product search button BO4 is a button for searching for products, etc. that compete with the product, etc. that is the target of sales. The display screen described above is an example, and the layout of the screen and the number and types of information displayed may differ from the example shown in FIG.

Further, in the example shown in FIG. 7, information PRn1 regarding the consumer PR is displayed on the right side of the screen 21. FIG. The image representing the information PRn1 is created based on the information of the customer PR stored in the storage unit 41 and displayed on the display unit of the first terminal device 2 . The information PRn1 is displayed for confirming information regarding the consumer PR who is the other party of the call when the service provider SP makes a video call. The information PRn1 is the consumer information stored in the storage unit 41, for example, the ID of the consumer PR, the tastes of the consumer PR, the current troubles of the consumer PR, the wishes of the consumer PR, the service provider SP This is the brand or the like recommended to the consumer PR. The preference of the consumer PR is information for grasping the preferences of the consumer PR. The preferences of consumer PR are, for example, information on products, etc. or brand of products that consumer PR is currently purchasing, or information on products, etc., or brands of products, etc. that consumer PR is currently purchasing but would like to purchase. be. If the consumer information includes preferences of the consumer PR, and the consumer information is configured to be displayed in the information display column of the first terminal device 2, the service provider SP It is possible to appropriately recommend products and services according to tastes. The information PRn1 may be, for example, information registered in the storage unit 41 by the consumer PR, or information obtained by the service provider SP from the consumer PR during a video call and input to the first terminal device 2. The information stored in the storage unit 41 may be used, or both of them may be used. Further, information of the service provider SP, such as self-introduction information of the service provider SP, may be displayed in the information display field of the first terminal device 2 . The service provider SP information is created based on the service provider SP information stored in the storage unit 41 and displayed on the display unit of the first terminal device 2 . By displaying the information of the service provider SP on the screen 21 of the first terminal device 2, when the service provider SP makes a video call, the self-introduction can be smoothly performed to the consumer PR who is the other party of the call. It can be carried out.

8 is a diagram schematically showing an example of an image displayed on the first terminal device in FIG. 1. FIG. The image shown in FIG. 8 is created based on the introductory information and the like stored in the storage unit 41 and displayed on the screen 21 of the first terminal device 2 . The image shown in FIG. 8 is displayed when the information display button BO1 in FIG. 7 is operated by the service provider SP. In the example shown in FIG. 8, photographs or drawings (solid line portions) of a plurality of brands such as products and descriptions of the brands (broken line portions) are displayed. Specifically, for example, for a plurality of brands "AA", "BB" and "CC" of the product "tobacco", a plurality of items are shown for each brand. Further, a button BO5 for selecting a brand and a button BO6 for changing the selection are displayed below the photograph (or diagram) and description of the brand.

9 is a diagram schematically showing an example of an image displayed on the second terminal device in FIG. 1. FIG. On the screen 21 shown in FIG. 8 displaying a plurality of recommended candidate products, when one of the plurality of recommended candidate products is selected and the service provider SP operates the button BO5, the screen shown in FIG. 9 is displayed. , the product introduction screen (picture (or diagram) of the brand and image of the description of the brand) corresponding to the operated button BO5 is displayed on the second terminal device 3 . Further, in the example shown in FIG. 9, the picture (or diagram) of the brand and the image of the description of the brand are displayed in a part of the screen 31 (for example, the lower area of the screen 31). In another area (for example, the upper area of the screen 31), the captured image of the other party (service provider SP) of the video call and the captured image of the self (customer PR) are displayed.

In this embodiment, the storage unit 41 stores information on products or samples that the service provider SP recommends to the consumer PR to use during the video call. "Information on products or samples recommended for use" is one type of the introduction information described above. The sample is a sample provided free of charge to consumer PR as part of the above-mentioned campaign aimed at raising awareness and promoting sales. Details will be described with reference to FIG.

FIG. 10 is a diagram schematically showing an example of an image displayed on the second terminal device 3 in FIG. 1. As shown in FIG. The image shown in FIG. 10 is created based on the introductory information and the like stored in the storage unit 41 , specifically in the introductory information management DB 414 , and displayed on the screen 31 of the second terminal device 3 . The image shown in FIG. 10 is displayed when the information display button BO2 in FIG. 7 is operated by the service provider SP. In the example shown in FIG. 10, on the screen 31, an image is displayed for the consumer PR to carry out the shipping procedure for the sample of the brand recommended by the service provider SP. In the example shown in FIG. 10, a picture (or diagram) PH1 showing the brand recommended by the service provider SP and the name NA1 of the brand are displayed. Also, in the example shown in FIG. 10, a title TI1 indicating that the photo (or diagram) PH1 is a sample of a recommended product or the like, such as "recommended sample cigarettes," is described. Further, below the photo (or diagram) PH1, a button BO7 for performing sample shipping procedures and a button BO8 for changing the subject of the shipping procedures are displayed. For example, the button BO7 is described as "To shipping procedure", and the button BO8 is described as "Change product/sample". When "change product/sample" is operated, the product information stored in the storage unit 41 is displayed on the second terminal device 3, and the consumer PR selects the desired product/sample to change the desired product.・Samples are available. Information on the product/sample after change selected by the consumer PR is stored in the storage unit 41 .

In this embodiment, the storage unit 41 stores a questionnaire entry format regarding products and services introduced by the service provider SP in the video call. In the questionnaire entry format, for example, an evaluation of the service provider SP in the video call, an evaluation of the products introduced by the service provider SP, and the like can be entered. The evaluation is set so that the level can be selected in a plurality of stages, such as a 5-level evaluation. The entry format may be provided with a comment entry column in which comments can be freely entered.

In this embodiment, the storage unit 41 stores an entry format for contract documents regarding products and services. The entry format of the contract document is such that necessary items (items required for the contract) can be entered on the Web from the first terminal device 2 and the second terminal device 3 . Information entered in the entry format is stored in the introduction information management DB 414 of the storage unit 41 . The contents of the "contracts regarding products and services" are, for example, sales contracts, rental contracts, lease contracts, and the like for products and the like. Details will be described with reference to FIG.

11 is a diagram schematically showing an example of an image displayed on the second terminal device in FIG. 1. FIG. The image shown in FIG. 11 is created based on the introduction information and the like stored in the storage unit 41, specifically, the introduction information management DB 414, and is displayed on the screen 21 of the first terminal device 2 and the screen of the second terminal device 3. 31 in sync with the display. The image shown in FIG. 11 is displayed when the contract button (not shown) in FIG. 7 is operated by the service provider SP. In the example shown in FIG. 11, on the screen 21 and the screen 31, the captured image of the service provider SP and the captured image of the consumer PR are displayed. In the example shown in FIG. 11, on the screens 21 and 31, below the imaged image of the service provider SP and the imaged image of the consumer PR, an image showing the entry format FM1 of the contract document scrolls up and down. displayed as possible.

The control unit 42 connects online the second terminal device 3 that has accessed the URL and the first terminal device 2, which is one of the terminal devices associated with the URL, and conducts a video call between the online-connected two terminals. to perform the control. For example, the control unit 42 causes the second terminal device 3 that has accessed the website having the URL "URL1" to connect online with the first terminal device 2 of the terminal device group 2A associated with the URL1. , control to make a video call between the two parties 2 and 3 connected online. In addition, the control unit 42 causes the second terminal device 3 that has accessed the website having the URL "URL2" to connect online with the first terminal device 2 that is one of the terminal device group 2B associated with the URL2. , control to make a video call between the two parties 2 and 3 connected online. The same is true for URLs 3-5. The control unit 42 can be configured by, for example, a central processing unit (CPU) or the like. When connecting the first terminal device 2 and the second terminal device 3 online, the control unit 42 connects the first terminal device 2 and the second terminal device 3, for example, in a client-server system or a P2P (Peer to Peer) system. Alternatively, connection may be made using a VoIP (Voice over Internet Protocol) method, or other methods.

An example of information flow among the first terminal device 2, the server 4 and the second terminal device 3 will be described with reference to FIG. Here, a case where one second terminal device 3 accesses URL1, which is one URL, will be described. Note that when another second terminal device 3 accesses URL2, which is another URL, and when another second terminal device 3 accesses URL3, which is another URL, one URL is used. Since it is the same as the case of a certain URL1, the explanation is omitted. The dashed lines shown in FIG. 3 are control signals.

As shown in FIG. 3, (1) the second terminal device 3 reads the URL 1 and accesses the website ST1 in the management device 4 . (2) The website ST1 accessed from the second terminal device 3 is controlled by the control signal from the control unit 42, and the second terminal device 3 that has accessed the website ST1 and the terminal device group 2A associated with the URL1. One first terminal device 2 is connected online, and a video call is made between the two online-connected devices 2 and 3. (3) The website ST1 causes the display units of the first terminal device 2 and the second terminal device 3 to display introductory information, which will be described later, on the display units of the first terminal device 2 and the second terminal device 3 according to the control signal of the control unit 42 in accordance with the operation on the first terminal device 2. . In this embodiment, the control (2) and the control (3) are preferably performed at the same time. That is, the control of (3) above is preferably performed during the video call by the control of (2) above.

As described above, the plurality of first terminal devices 2 used by the service provider SP and the plurality of URLs accessible by the consumer PR are classified according to the types of products and services that the service provider SP can introduce. and associated with each type, when the second terminal device 3 accesses the URL corresponding to the products and services in which the consumer PR is interested, the second terminal device 3 manages The controller 42 of the device 4 automatically connects online to the first terminal device 2 used by the service provider SP who can introduce products and services in which the consumer PR is interested, and the two connected online 2, A video call is started between 3. Therefore, in a sales support system that supports sales activities through online video calls via the Internet, a service provider SP capable of introducing products and services that consumers PR are interested in can be introduced without troublesome operations. , can make a video call with the consumer PR. As a result, the consumer's satisfaction with the video call with the service provider SP can be efficiently increased, so that the seller can efficiently increase sales results. In addition, the service provider SP, who can introduce the goods and services that the consumer PR is interested in, and the consumer PR conduct a video call to conduct more active sales activities and further improve sales results. be able to.

In this embodiment, the control unit 42 controls the second terminal device 3 to display a site corresponding to one URL included in the two-dimensional code read by the second terminal device 3 . A "site corresponding to one URL" is linked to a URL described in a magazine, leaflet, direct mail, etc., in which information such as a product that the consumer PR is interested in (interested in) is published, for example. This is the attached website. Therefore, there is a high possibility that consumers PR who have accessed this site have expectations for the contents of the site. A detailed description will be given with reference to FIGS. 5 and 6. FIG.

Specifically, when the second terminal device 3 of the consumer PR accesses a site corresponding to one URL included in the two-dimensional code, the control unit 42 reads an ID registration format (not shown) from the storage unit 41 and reads The ID registration format obtained is displayed on the screen 31 of the display unit of the second terminal device 3 . When the consumer PR inputs a telephone number or the like in the ID registration format, the ID of the consumer PR is registered in the storage unit 41 and the registered ID is notified to the second terminal device 3 . After that, the control unit 42 causes the screen 31 of the second terminal device 3 to display the image shown in FIG. When the consumer PR operates the consent button BO9 on the screen 31 shown in FIG. 5, the control unit 42 receives a signal indicating consent, and displays the image shown in FIG. At the same time, a screen for making a video call with the consumer PR is displayed on the screen of the first terminal device 2 . As a result, the consumer PR and the service provider SP can make a video call while looking at each other.

In this way, by controlling the second terminal device 3 to display a site corresponding to one URL included in the two-dimensional code read by the second terminal device 3, the consumer PR can By performing the operation of reading the two-dimensional code by 3, it is possible to access the site corresponding to the products and services of interest, so that the consumer PR can introduce the products and services of interest. A video call with the provider SP can be initiated more easily.

Instead of accessing the site corresponding to one URL by reading the two-dimensional code with the second terminal device 3, the consumer PR can, for example, To one URL by entering the column into the second terminal device 3, clicking (for a personal computer), or tapping (for a tablet or smartphone) a link of one URL described in the direct mail You may visit the corresponding site.

When the control unit 42 connects the first terminal device 2, which is one of the terminal devices associated with the URL, to the second terminal device 3 online, the control unit 42 determines the priority according to a predetermined priority. The first terminal devices 2 may be connected online in descending order, or the first terminal devices 2 may be connected online in random order without any priority. Specifically, for example, in each terminal device group, the plurality of first terminal devices 2 may or may not have a priority order for video call connection with the second terminal device 3 . The order of priority is determined, for example, according to the knowledge level, skill level, etc. of the service provider SP who logs into the first terminal device 2 . Specifically, for example, the higher the knowledge level and skill of the service provider SP who logs into the first terminal device 2, the higher the priority (higher priority) given to the first terminal device 2. can be higher. If there is a priority order, the first terminal device 2 is connected to the second terminal device 3 in order according to the priority order when the second terminal device 3 issues a video call connection request. If there is no priority, the first terminal device 2 is connected to the second terminal device 3 in random order when the second terminal device 3 requests a video call connection. Priorities may be given to the first terminal device 2 in advance before the service provider SP logs in to the first terminal device 2, or may be assigned to the first terminal device 2 after the service provider SP logs in to the first terminal device 2. It may be attached to the first terminal device 2 .

In this embodiment, the control unit 42 performs control to display introduction information on each display unit of the first terminal device 2 and the second terminal device 3 according to an operation on the first terminal device 2 during a video call. In the present specification, the "operation on the first terminal device 2 during a video call" is not particularly limited as long as it is an operation to display the introduction information on the respective display units of the first terminal device 2 and the second terminal device 3. , for example, the operation of the information display button BO1 in FIG. This operation may be a click operation with a mouse, or may be a tap operation on a tablet or smartphone. By the control unit 42 performing such control, introduction information such as products is displayed on each display unit of the first terminal device 2 and the second terminal device 3 according to the operation on the first terminal device 2 during the video call. Since it is displayed, the service provider SP uses the image showing the product etc. displayed on the display unit (product etc. of interest to the consumer PR) while performing a video call in which each other's faces can be seen. It is possible to carry out sales activities that are more interesting for PR and have more detailed and easy-to-understand contents. It should be noted that the information interviewed by the service provider SP is stored in the storage unit 41 by being input by the service provider SP using the input means. Moreover, the product information corresponding to the information display button BO1 operated by the service provider SP may be automatically stored in the storage unit 41 .

In addition, the service provider SP who grasps the product, sample, etc. desired by the consumer PR during the video call can automatically prepare for sending the product or sample. Specifically, the storage unit 41 stores information on products or samples recommended by the service provider SP to the consumer PR during the video call, and based on the stored information, the control unit 42 controls the video At the end of the call or after the end of the call, the second terminal device 3 automatically displays a confirmation screen of the product or sample recommended for use. The control unit 42 stores the information selected on the product or sample confirmation screen in the storage unit 41 in order to ship the product or sample. In this case, it is possible to prevent the service provider SP from forgetting to confirm which product or sample to send to the consumer PR or forgetting to send the product or sample. The product or sample confirmation screen may be a screen for simply confirming the content of the product or sample, or may be a screen for changing the type of product or sample. Information on products or samples may be stored in the storage unit 41, and the control unit 42 may automatically perform the shipping procedure as described below, or the stored information may be checked by a person. By doing so, the shipping procedure may be performed artificially.

In this embodiment, the control unit 42 performs procedures for shipping products or samples to the shipping destinations stored in the storage unit 41 . The "shipping destination" information is stored in the consumer management DB 414 of the storage unit 41 by, for example, the consumer PR filling in the shipping address entry format displayed on the display unit of the second terminal device 3 after the video call. remembered. The information of “shipping destination” may be displayed on the display unit of the second terminal device 3 during the video call, for example. In this case, the consumer PR can fill in the shipping address entry format while receiving advice from the service provider SP via video call. When the consumer PR operates the button BO7 shown in FIG. 10 for carrying out the shipping procedure for the sample, the control unit 41 reads the shipping destination information from the storage unit 41 to the personal computer of the product shipping center. Then, an instruction to ship the product is sent together with information on the shipping destination. As a result, the sample is shipped from the product shipping center to the consumer PR. In this way, the control unit 42 performs the procedure for shipping the product or the sample to the destination stored in the storage unit 41, whereby the sample of the product recommended by the service provider SP to the consumer PR during the video call. is shipped, the consumer PR can use the sample of the product he/she is interested in, thereby increasing his/her willingness to purchase the product. As a result, the results of sales activities can be further enhanced.

In this embodiment, the control unit 42 controls the display unit of the second terminal device 3 to display the above-described questionnaire entry format after the video call ends. Specifically, for example, upon receiving a signal indicating the end of the video call, the control unit 42 reads out the questionnaire entry format from the storage unit 41 and causes the display unit of the second terminal device 3 to display the read out entry format. The consumer PR fills out a questionnaire about products introduced by the service provider SP or a questionnaire about the service provider SP in the video call in the displayed entry format. The contents of the filled-in questionnaire are transmitted to the management device 4 and stored in the storage unit 41 . In this way, the control unit 42 performs control to display the questionnaire entry format on the display unit of the second terminal device 3, so that the consumer PR is interested in the products introduced by the service provider SP. The consumer can be made to fill out a questionnaire about the products, etc., and a questionnaire about the service provider SP in the video call. Since it is possible to grasp more accurately, it is possible to improve the results of sales activities.

In the present embodiment, the control unit 42 causes the display units of the first terminal device 2 and the second terminal device 3 to display contract documents related to the above-mentioned products and services in response to an operation on the first terminal device 2 during a video call. Control is performed to display the entry format FM1 (see FIG. 11). Further, the control unit 42 performs control to display the information entered in the entry format FM1 by operating the second terminal device 3 during the video call on the first terminal device 2 and the second terminal device 3 . More specifically, for example, when the control unit 42 receives a signal instructing to display the contract document entry format FM1 from the first terminal device 2 during the video call, the contract document entry format FM1 is read from the storage unit 41, The entry format FM1 that has been read is displayed on the respective display units of the first terminal device 2 and the second terminal device 3 in synchronism. The consumer PR fills in the items necessary for the contract in the displayed entry format FM1 while receiving an explanation of the product and advice on the entry method, etc. from the service provider SP via video call. The contents of the filled-in necessary contract items are transmitted to the management device 4 and stored in the storage unit 41 . In this manner, the control unit 42 performs control to synchronously display the entry format FM1 of the contract documents on the respective display units of the first terminal device 2 and the second terminal device 3, so that the consumer PR becomes the service provider. In a state in which interest in products and the like is heightened through video calls with SPs, contracts for sales and the like can be smoothly concluded. Also, if there is an error in the content entered by the consumer PR, the error can be pointed out and corrected in real time, so the contract work can be carried out more smoothly. Therefore, the results of sales activities can be enhanced.

In the above-described embodiment, the second terminal device 3 has a configuration in which a single device has a function of making a video call and a function of displaying introductory information, but the present invention is not limited to this. For example, as shown in FIG. 12, the second terminal device 3 includes a video call device 32 having a function of making a video call and a function of displaying introduction information provided separately from the video call device 32. The configuration may include the information providing device 33 . That is, the configuration may be such that the two devices 32 and 33 share the video call function and the introductory information display function. Specifically, for example, a tablet PC or a smart phone may be used as the video call device 32 , and a tablet PC or a smart phone may be used as the information providing device 33 separately from the video call device 32 . When the video call function and the introductory information display function are shared between the two devices 32 and 33, the consumer PR places the video call device 32 in a position where it is easy to make a video call, and browses the introductory information. and the information providing device 33 can be placed at a position where it is easy to perform operations for browsing, and the degree of freedom of the position for video calling and the position for browsing introduction information and the operation for browsing can be increased. can be done.

Further, in the configuration in which the second terminal device 3 includes the video call device 32 and the information providing device 33, the following series of configurations may be adopted. For example, the information providing device 33 has a two-dimensional code reading function. The video call device 32 has a display section for displaying images, and the two-dimensional code includes information on one URL out of a plurality of URLs. Furthermore, the control unit 42 (i) controls the display unit of the video call device 32 to display a two-dimensional code including information of one URL, and (ii) controls the two-dimensional code read by the information providing device 33. Control to display the site corresponding to the included one URL on the information providing device 33; and a first terminal device 2 in a group of terminal devices associated with one URL are connected online, and a video call is performed between the two online-connected devices 2 and 3. and In the embodiments shown in (i) to (iii) above, for example, the video communication device 32 may be prepared in advance by a sales person, and may be installed in plurality at an event venue or the like. Also, the video call device 32 installed at an event site or the like may be configured to specialize in communication through the large screen by having a large screen (larger than the screen of the information providing device 33). Also, the information providing device 33 possessed by the consumer PR is suitable for displaying content that requires terminal operations such as inputting questionnaires (for example, it has a screen of a size suitable for displaying such content). It is preferable that

An example of information flow among the first terminal device 2, the server 4, and the second terminal device 3 in the embodiments shown in (i) to (iii) above will be described with reference to FIG. Here, a case where one second terminal device 3 accesses URL1, which is one URL, will be described. Note that when another second terminal device 3 accesses URL2, which is another URL, and when another second terminal device 3 accesses URL3, which is another URL, one URL is used. Since it is the same as the case of a certain URL1, the explanation is omitted. The dashed lines shown in FIG. 13 are control signals.

As shown in FIG. 13, (1) the control unit 42 of the management device 4 causes the display unit of the video communication device 32 installed at the event venue or the like to display a two-dimensional code containing the information of URL1. . (2) The information providing device 33 possessed by the consumer PR reads the two-dimensional code (including the information of the URL1) displayed on the video call device 32, and accesses the website ST1 in the management device 4. to access. (3) When the information providing device 33 accesses the website ST1, the website ST1 uses the control signal from the control unit 42 to cause the video communication device 32 and one of the terminal devices 2A associated with the URL1 to One first terminal device 2 is connected online, and (4) a video call is made between the two online-connected devices 2 and 3 . (5) The website ST1 displays the above-mentioned introductory information on each of the first terminal device 2 and the second terminal device 3 according to the control signal of the control unit 42 and the operation of the first terminal device 2 during the video call. displayed in the department. In this embodiment, it is preferable that the above controls (3) to (5) are performed at the same time.

In this embodiment, the consumer PR can access the website ST1 in the management device 4 by reading the two-dimensional code without touching the video communication device 32 installed at the event site or the like. Therefore, the consumer PR can use this system without feeling uneasy about hygiene. In addition, by preparing the video call device 32 in advance on the sales side, for example, a web browser suitable for video calls can be installed in the video call device 32 in advance. Therefore, the consumer PR can reliably make a video call, and can build a more convenient system. In addition, the video communication device 32 installed at the event site or the like is suitable for communication, and the information providing device 33 possessed by the consumer PR is used for displaying contents that require terminal operation such as questionnaire input. By making it suitable, for example, the consumer PR can make a video call through a large screen and easily perform input operations on the terminal device at hand, further enhancing the convenience of the event specification system. can be done.

Further, in the above-described embodiment, a management terminal device (not shown) for managing the service provider SP may be provided separately and connected to the line 5 . The management terminal device can, for example, access the management device 4, view information stored in the storage unit 41 of the management device 4, and manage the status of the service provider SP.

1 sales support system 2 first terminal device 21 screen 2A, 2B, 2C terminal device group 3 second terminal device 31 screen 32 video call device 33 information providing device 4 management device 41 storage unit 411 consumer management DB
412 Service provider management DB
413 URL Management DB
414 Referral Information Management DB
42 Control unit 5 Public line A11, B11, C11 Product type BO1 to BO10 Operation buttons de1 to de5 Consumer ID
PR Consumer SP Service provider Ta1 URL information management table URL1 to URL5 Website URL

Claims (8)

A sales support system capable of performing sales activities by video calls between a plurality of terminal devices connected online, wherein the sales support system comprises:
A plurality of first terminal devices used by a service provider who conducts business activities by video call, and information including a video call can be transmitted and received between the first terminal devices, and video from the service provider Equipped with a management device capable of transmitting and receiving information between a second terminal device used by a consumer who may receive the provision of sales activities by telephone,
The plurality of first terminal devices includes a plurality of terminal device groups sorted by type of products and services that can be introduced by the service provider,
The management device
A storage unit for storing a plurality of URLs accessible by consumers, wherein each of the plurality of URLs sorted by type of products and services that can be introduced by the service provider is stored in the terminal device group corresponding to each of the plurality of URLs. a storage unit that stores in association with
The second terminal device that has accessed the URL and the first terminal device, which is one of the terminal device groups associated with the URL, are connected online, and a video call is performed between the two connected online devices. and a control unit that controls the
Sales support system. The storage unit stores introduction information of products and services corresponding to the types of products and services that can be introduced by service providers,
The control unit performs control to display the introductory information on each display unit of the first terminal device and the second terminal device according to an operation on the first terminal device during the video call,
The sales support system according to claim 1. The second terminal device includes a video call device having a function of making a video call, and an information providing device provided separately from the video call device and having a function of displaying the introductory information.
The sales support system according to claim 2. The storage unit stores information about products or samples recommended to the consumer by the service provider during the video call,
The control unit performs procedures for shipping the product or sample to the shipping destination stored in the storage unit;
The sales support system according to any one of claims 1 to 3. The storage unit stores information about products or samples recommended to the consumer by the service provider during the video call,
The control unit automatically displays a confirmation screen of the product or sample recommended for use on the first terminal device at the end or after the end of the video call, and selects the product or sample on the confirmation screen. 4. The sales support system according to any one of claims 1 to 3, wherein information is stored in said storage unit for shipping products or samples. The storage unit stores a questionnaire entry format regarding products and services introduced by the service provider in the video call,
The control unit performs control to display the entry format on the display unit of the second terminal device after the video call is finished.
The sales support system according to any one of claims 1 to 5. The storage unit stores an entry format for contract documents regarding products and services,
The control unit
Control to display the entry format on each display unit of the first terminal device and the second terminal device according to an operation on the first terminal device during the video call;
performing control to display information entered in the entry format on the first terminal device and the second terminal device by operating the second terminal device during the video call;
The sales support system according to any one of claims 1-6. The information providing device has a two-dimensional code reading function,
The video call device has a display unit that displays an image,
the two-dimensional code includes information on one of the plurality of URLs;
The control unit
Control to display the two-dimensional code including information of the one URL on the display unit of the video call device;
Control to display on the information providing device a site corresponding to the one URL included in the two-dimensional code read by the information providing device;
Triggered by the information providing device of the second terminal device accessing the one URL, the video call device of the second terminal device and one of the terminal devices associated with the one URL and controlling to connect one of the first terminal devices online and to perform a video call between the two connected online,
The sales support system according to claim 3.

Images