JP2023068940A - Information processing device, information processing method, and program - Google Patents

Abstract

To support the solution of a problem held by a user by drawing the problem in a more suitable mode.SOLUTION: An information processing method comprises: presenting, to a user, a plurality of problems that may be designated, receiving designation of one or more problems from the user, and setting the designated one or more problems as candidates; extracting questions corresponding to the designated one or more problems; presenting to the user, one or more questions including at least the extracted questions; receiving, from the user, answers to the presented one or more questions; attempting to extract one or more problems from the plurality of problems to be designation objects in accordance with answers to at least some of the one or more questions; extracting one or more problems, and adding problems as candidates in the case that there are one or more problems which are not set as candidates in the extracted one or more problems; and presenting, to the user, one or more solutions associated in advance with at least some of the one or more problems that are set as the candidates.SELECTED DRAWING: Figure 5

Description

The present disclosure relates to an information processing device, an information processing method, and a program.

BACKGROUND ART Conventionally, various techniques for solving problems that individuals have have been studied. Especially in recent years, as the values of work and work styles have diversified, the worries that individuals have have also diversified. there is For example, Patent Literatures 1 and 2 disclose an example of a technique for prompting a user to input his or her concerns and assisting in solving the concerns.

JP-A-2003-256550 Japanese Patent Application Laid-Open No. 2002-245156

On the other hand, a person who has a problem (hereinafter also referred to as a user) has not been able to organize his or her own problem well, and it is unclear what the problem is. may not be able to clearly recognize the troubles they are experiencing). Under such circumstances, it may not be possible to identify a solution to the user's problem, and as a result, it may be difficult to lead the user's problem to a solution. Against this background, there is a demand for realization of a mechanism for drawing out the user's concerns (for example, potential concerns) and assisting in solving the concerns.

SUMMARY OF THE INVENTION In view of the above problems, it is an object of the present invention to draw out the user's troubles in a more suitable manner and to support the solution of the troubles.

An information processing apparatus according to the present invention presents a plurality of worries to be specified to a user, receives designation of one or more worries from the user, and selects the specified one or more worries. a first setting means for setting as a candidate; a first extraction means for extracting questions corresponding to the one or more specified concerns; and one or more questions including at least the questions extracted by the first extraction means a first presenting means for presenting a question to the user; a receiving means for receiving an answer from the user to the presented one or more questions; a second extraction means for trying to extract one or more troubles from the plurality of troubles to be specified; and one or more troubles are extracted by the second extraction means, and among the extracted one or more troubles. a second setting means for adding the worries to the candidates if there is a problem not set as the candidate in the list; a second presentation means for presenting one or more associated solutions to the user.

ADVANTAGE OF THE INVENTION According to this invention, it becomes possible to draw out the trouble which a user has in a more suitable aspect, and to support the solution of the said trouble.

It is a figure showing an example of a system configuration of an information processing system. It is the figure which showed an example of the hardware constitutions of an information processing apparatus. It is the figure which showed an example of UI. It is a functional block diagram showing an example of functional composition of an information processor. 4 is a flowchart showing an example of processing of an information processing device; FIG. 10 is a diagram showing an example of a control table relating to presentation of questions; It is the figure which showed an example of the correlation between each of several troubles. It is the figure which showed an example of the solution presented according to a trouble. FIG. 10 is a diagram showing another example of UI;

Preferred embodiments of the present disclosure will be described in detail below with reference to the accompanying drawings. In the present specification and drawings, constituent elements having substantially the same functional configuration are denoted by the same reference numerals, thereby omitting redundant description.

<System configuration>
An example of a system configuration of an information processing system according to an embodiment of the present disclosure will be described with reference to FIG. An information processing system 1 according to this embodiment includes a server device 100 and one or more terminal devices 200 . Terminal devices 200a and 200b illustrated in FIG. 1 are examples of the terminal device 200, respectively. In the following description, the terminal devices 200a and 200b will simply be referred to as the terminal device 200 when they are not particularly distinguished from each other.

The server device 100 and each terminal device 200 are connected via a network N1 so as to be able to transmit and receive information to each other.
The type of network N1 is not particularly limited. As a specific example, the network N1 may be configured by the Internet, a leased line, a LAN (Local Area Network), a WAN (Wide Area Network), or the like. In addition, the network N1 may be configured by a wired network, or may be configured by a wireless network such as a network based on communication standards such as 5G, LTE (Long Term Evolution), and Wi-Fi (registered trademark). may have been Moreover, the network N1 may include a plurality of networks, and a network of a different type from other networks may be applied as a part of the network. Moreover, it is sufficient that the communication between the various information processing devices described above is logically established, and physically, the communication between the various information processing devices may be relayed by another communication device or the like.

The terminal device 200 serves as an interface for accepting inputs (for example, various instructions) from the user and presenting various information (for example, feedback) to the user. As a specific example, the terminal device 200 receives data from the server device 100, which will be described later, via a network, and presents information based on the data to the user via a predetermined output device (such as a display). may In addition, the terminal device 200 recognizes an instruction from the user based on an operation received from the user via a predetermined input device (for example, a touch panel, etc.), and transmits information corresponding to the instruction via the network to the server device. 100. As a result, the server device 100 can recognize an instruction from the user and execute processing according to the instruction.
The terminal device 200 can be realized by an information processing device having a communication function such as a so-called smart phone, a tablet terminal, a PC (Personal Computer), or the like.

The server device 100 performs various processes for drawing out the troubles that the user has and assisting in solving the troubles. Specifically, by communicating with the terminal device 200, the server device 100 accepts input from the user via the terminal device 200 and presents various types of information to the user via the terminal device 200. conduct. With such a mechanism, for example, the server device 100 presents various questions to the user and receives an input of an answer to the question, identifies the trouble that the user has according to the answer, and then identifies the trouble that the user has. Present the solution to the user. Details of the same function of the server device 100 will be described separately later.

The configuration shown in FIG. 1 is merely an example, and does not necessarily limit the system configuration of the information processing system 1 according to this embodiment. As a specific example, the server device 100 may be implemented as a stand-alone device. In this case, the server apparatus 100 may receive input of various information from the user, and may present various information to the user. Also, a component corresponding to the server device 100 may be implemented by cooperation of a plurality of devices. As a specific example, a component corresponding to the server device 100 may be implemented as a so-called cloud service. In this case, the cloud service may be realized by cooperation of a plurality of server devices.

An example of the system configuration of the information processing system according to an embodiment of the present disclosure has been described above with reference to FIG.

<Hardware configuration>
Referring to FIG. 2, hardware of information processing apparatus 900 applicable as various information processing apparatuses (for example, server apparatus 100, terminal apparatus 200, etc.) constituting information processing system 1 according to the present embodiment shown in FIG. An example of hardware configuration will be described. The information processing device 900 includes a CPU (Central Processing Unit) 910 , a ROM (Read Only Memory) 920 , a RAM (Random Access Memory) 930 , an auxiliary storage device 940 and a network I/F 970 . The information processing device 900 may also include at least one of an output device 950 and an input device 960 . CPU 910 , ROM 920 , RAM 930 , auxiliary storage device 940 , output device 950 , input device 960 and network I/F 970 are interconnected via bus 980 .

The CPU 910 is a central processing unit that controls various operations of the information processing device 900 . For example, the CPU 910 may control the operation of the information processing device 900 as a whole. The ROM 920 stores a control program, a boot program, and the like that can be executed by the CPU 910 . A RAM 930 is a main memory of the CPU 910 and is used as a work area or a temporary storage area for developing various programs.

The auxiliary storage device 940 stores various data and various programs. Auxiliary storage device 940 is implemented by a storage device capable of temporarily or permanently storing various data, such as a non-volatile memory represented by HDD (Hard Disk Drive) and SSD (Solid State Drive). .

The output device 950 is a device that outputs various information, and is used to present various information to the user. In this embodiment, the output device 950 is realized by a display device such as a display. The output device 950 presents information to the user by displaying various display information. However, as another example, the output device 950 may be implemented by an acoustic output device that outputs sounds such as voice and electronic sounds. In this case, the output device 950 presents information to the user by outputting sounds such as voice and telegraph. Also, the device applied as the output device 950 may be appropriately changed according to the medium used for presenting information to the user. Note that the output device 950 corresponds to an example of an “output unit” used to present various types of information.

The input device 960 is used to receive various instructions from the user. In this embodiment, the input device 960 includes input devices such as a mouse, keyboard, and touch panel. However, as another example, the input device 960 may include a sound collecting device such as a microphone, and may collect sound uttered by the user. In this case, various kinds of analysis processing such as acoustic analysis and natural language processing are performed on the collected sound, so that the content indicated by the sound is recognized as an instruction from the user. Also, the device applied as the input device 960 may be appropriately changed according to the method of recognizing instructions from the user. Also, multiple types of devices may be applied as the input device 960 .

A network I/F 970 is used for communication with an external device via a network. Note that the device applied as the network I/F 970 may be appropriately changed according to the type of communication path and the applied communication method.

The program for the information processing device 900 may be provided to the information processing device 900 via a recording medium such as a CD-ROM, or may be downloaded via a network or the like. When the program for the information processing apparatus 900 is provided by a recording medium, the program recorded on the recording medium is installed in the auxiliary storage device 940 by setting the recording medium in a predetermined drive device.

Moreover, the configuration shown in FIG. 2 is merely an example, and does not necessarily limit the hardware configuration of the information processing apparatus that constitutes the information processing system 1 according to the present embodiment. As a specific example, some components such as the input device 960 and the output device 950 may not be included. Further, as another example, a configuration corresponding to the functions realized by the information processing apparatus 900 may be added as appropriate.

An example of the hardware configuration of the information processing device 900 applicable as various information processing devices constituting the information processing system 1 according to the present embodiment shown in FIG. 1 has been described above with reference to FIG.

<Function overview>
An overview of the functions of the information processing system 1 according to the present embodiment will be described with reference to FIG. The information processing system 1 according to the present embodiment interactively presents a question to the user and accepts an answer to the question in sequence, thereby supporting the organization of the user's worries according to the accepted answer. and present a solution to the problem. For example, FIG. 3 shows an example of a UI (User Interface) presented to the user via the terminal device 200 by the server device 100 .

Specifically, the server device 100 presents the user with a list of a plurality of concerns set as designation targets, and receives from the user a specification of one or more concerns that the user has from among the plurality of concerns. . Then, server device 100 presents one or more questions in response to one or more designated concerns, and receives answers to each of the one or more questions. The questions presented to the user by the server device 100 at this time may include questions presented in common regardless of the designation of the trouble. For example, in the example shown in FIG. 3, the server device 100 interactively presents a question and receives an answer to the question sequentially, like a so-called chatbot.
Note that the method of answering the question may be appropriately changed according to the type of question presented (for example, the content of the question, the content of the expected answer, etc.). As an example of the answering method, there are a method of presenting a plurality of options and allowing the user to select an appropriate one from them, a method of accepting an input of an answer by free description, and the like. In addition, even in the case of applying the answer method of selecting an appropriate one from a plurality of options, a method of selecting a predetermined number of options such as a so-called alternative formula may be applied, or a method of selecting a predetermined number of options may be applied. A method of selecting each applicable option without limiting the number may be applied.
Moreover, the server device 100 may control the question to be presented next according to the answer to the question. For example, server device 100 may selectively switch the question to be presented later according to the answer to the question. Also, as another example, server device 100 may determine whether or not to present some of the questions later, depending on the answers to the questions.
Then, the server device 100 selects one or more worries not specified by the user (for example, potential worries of the user) from the plurality of worries set as specified targets according to at least some of the answers. Attempt to extract .
As described above, the server device 100 identifies one or more worries according to the received answers, and sets the one or more worries as candidates for the user's worries. After that, the server device 100 presents the user with solutions to at least some of the worries set as the candidates, targeting at least some of the worries.

With such a mechanism, for example, even in a situation where the user is not able to sort out his or her troubles well and what the user is suffering from is ambiguous, the troubles that the user is having can be extracted. , it is possible to support the solution of the problem. Therefore, hereinafter, the technical features of the information processing system 1 according to the present embodiment will be described in more detail, particularly focusing on the functions described above.

<Functional configuration>
An example of the functional configuration of the server device 100 according to the present embodiment will be described with reference to FIG. The server device 100 includes a communication unit 101, an input/output control unit 102, an input analysis unit 103, a processing target extraction unit 104, a processing target setting unit 105, an output data extraction unit 106, and a storage unit 107. .

The communication unit 101 is an interface for each component of the server device 100 to transmit and receive information to and from another device (for example, the terminal device 200) via the network N1. The communication unit 101 can be realized by the network I/F 970, for example. In the following description, when each component of the server device 100 transmits and receives information to and from another device, the information is transmitted and received via the communication unit 101 unless otherwise specified. shall be

A storage unit 107 schematically shows a storage area for storing various data, various programs, and the like. For example, the storage unit 107 may store data and programs for each component of the server device 100 to execute processing.
The storage unit 107 may also store information about questions presented to the user and candidates for answers to the questions (for example, options). In addition, the storage unit 107 may store information relating to solution candidates corresponding to each problem, which will be described later.

The input/output control unit 102 executes various processes related to presenting various types of information to the user and accepting input of information (for example, instructions) from the user. For example, as described with reference to FIG. 3, the input/output control unit 102 may execute processing related to presenting a question to the user and processing related to receiving an answer to the question. Further, the input/output control unit 102 may present information regarding solutions to the user's concerns to the user based on data extracted by the output data extraction unit 106, which will be described later.

The input analysis unit 103 performs a predetermined analysis on information whose input is accepted by the input/output control unit 102 (that is, information input by the user), and outputs the result of the analysis to a predetermined output destination (for example, output to the processing target extracting unit 104, the processing target setting unit 105, etc.). For example, the input analysis unit 103 may perform a predetermined analysis process on an answer whose input is received from the user regarding a question presented to the user. As a specific example, the input analysis unit 103 may determine whether or not a combination of options specified by the user, among the answer options presented to the user, satisfies a predetermined condition. The input analysis unit 103 also performs various analysis processes such as character analysis and semantic analysis on a series of character strings input by the user as an answer to a question, thereby converting the series of character strings into predetermined keywords and keywords. It may be determined whether the sentence is included.

The processing target extraction unit 104 extracts information that satisfies a desired condition from the series of information stored in the storage unit 107 . For example, the processing target extraction unit 104 sets an extraction condition based on the analysis result of the answer to the question by the input analysis unit 103, and extracts the worries that satisfy the condition from among the plurality of worries set as the specified targets. good too. As a specific example, the processing target extracting unit 104 may extract, from a plurality of worries set as specified targets, a concern associated in advance with an option selected as an answer to a question. As another example, when an answer input to a question includes a predetermined keyword or sentence, the processing target extracting unit 104 extracts the trouble associated with the keyword or sentence as the designated target. It may be extracted from among multiple worries set as.

The processing target setting unit 105 sets information to be a data output target based on desired conditions.
For example, the processing target setting unit 105 selects at least some of the worries set as specified targets as candidates for solution presentation targets (in other words, candidates for extracting data related to solution presentation). candidate). As a specific example, the processing target setting unit 105 may set one or more worries specified by the user among a plurality of worries set as specified targets as candidates for presentation of solutions. Further, the processing target setting unit 105 may set one or more worries extracted by the processing target extraction unit 104 as candidates for presentation of solutions. In addition, the processing target setting unit 105 may additionally add one or more new worries as the candidates in a situation where the candidates for the presentation target of the solution have already been set. In this case, the processing target setting unit 105 may add, among the one or more troubles to be added, troubles that are not included in the candidates for solution presentation to the candidates.
In addition, the processing target setting unit 105 specifies at least a part of the information set as the data output target candidates as the information to actually be the data output target. At this time, if a plurality of information are included in the candidates for the data output target, the processing target setting unit 105 sets at least part of the plurality of information as the actual data output target. It may be specified as information. For example, when a plurality of worries are set as candidates for which solutions are to be presented, the processing target setting unit 105 selects at least some of the worries that satisfy the desired conditions as solutions. It may be specified as a problem to be presented. As a specific example, the processing target setting unit 105 identifies at least some of the worries specified by the user among the plurality of worries set as candidates for the solution presentation targets as the solution presentation targets. may

The output data extracting unit 106 identifies, based on desired conditions, data to be used for presenting information to the user from a series of data stored in a predetermined storage area (for example, the storage unit 107).
For example, the processing target setting unit 105 stores data corresponding to one or more solutions pre-associated with each of the one or more problems set by the processing target setting unit 105 as solution presentation targets, in a predetermined storage area. may be extracted from a series of data stored in In addition, at this time, the output data extraction unit 106 identifies at least some of the solutions that meet the desired conditions from among the plurality of solutions associated with the target problem, and then selects the identified solutions. Corresponding data may be extracted. The data extracted by the output data extraction unit 106 as described above is used, for example, by the input/output control unit 102 to present various types of information (for example, information on solutions to problems) to the user.

The configuration described above is merely an example, and the functional configuration of the server device 100 is not necessarily limited to the example shown in FIG. For example, a series of components of the server device 100 may be implemented by cooperation of multiple devices. As a specific example, some of the components of the server device 100 may be externally attached to the server device 100 . As another example, the load associated with the processing of at least some of the components of the server device 100 may be distributed among a plurality of devices.

An example of the functional configuration of the server device 100 according to the present embodiment has been described above with reference to FIG.

<Processing>
An example of the processing of the information processing system 1 according to the present embodiment will be described with particular attention to the processing of the server device 100 with reference to FIGS. 5 and 3. FIG. The series of processes shown in FIG. 5 is implemented by, for example, the CPU 910 of the server device 100 expanding a program stored in the ROM 920 or the auxiliary storage device 940 into the RAM 930 and executing the program. In the example shown in FIG. 5, unless otherwise specified, the server device 100 presents various types of information to the user and accepts input from the user through the terminal device 200 connected via the network N1. It is assumed that this is performed via the terminal device 200 based on the communication with.

In S101, the server device 100 presents a list of a plurality of concerns set as designation targets to the user, and accepts designation of one or more of the concerns from the user. The server device 100 sets one or more specified worries as candidates for solution presentation.

In S102, server device 100 extracts questions associated with the worries specified by the user in S101, presents one or more questions including the extracted questions to the user, and asks the user Accept answers to each question. It should be noted that the questions presented to the user at this time may include questions that are presented in common, regardless of the user's trouble designation result. For example, in the example shown in FIG. 3, the server device 100 interactively presents a question and receives an answer to the question sequentially, like a so-called chatbot. Also, as described above, the method of answering questions may be appropriately changed according to the type of questions presented.

Further, when presenting questions to the user, server device 100 may selectively switch the questions to be presented later according to the answers to the questions, or may present a part of the questions, as described above. You may decide whether or not

For example, FIG. 6 shows an example of a control table for presenting questions to the user. In the control table shown in FIG. 6, at least information on "question ID", "display condition", and "question content" is set for each question to be presented. In addition, when answer candidates (for example, options) are set in advance for a question to be presented, information on "option ID" and "contents of option" is set for each candidate.
The question ID is identification information for identifying each target question.
The display condition is a condition under which the target question is presented. Details of the information set as the display condition and the content of the control based on the information will be described separately later.
The question content is information presented to the user as a question.
The option ID is identification information for identifying each answer candidate (option) set for the target question.
The content of options is information presented as answer candidates (options). The option ID and the contents of the option are associated one-to-one for each answer candidate.

Here, the information set as the display condition and the content of the control based on the information will be described in more detail. For the display condition, information indicating the condition for presenting the target question or "none" indicating that the condition is not specified is set.
Questions for which "None" is set as the display condition are always set as presentation targets because the condition is not specified.
On the other hand, when information other than "none" is set as the display condition, the target question is set as the presentation target if the condition indicated by the information is satisfied.
As a specific example, a question with a question ID of "3" is set as a presentation target when an answer with an option ID of "1" is specified in a question with a question ID of "1."
In addition, as for the display conditions, it is possible to set a plurality of conditions by combining them with an AND condition (and) or an OR condition (or). As a specific example, for a question with a question ID of "4", an answer with an option ID of "2" is selected in a question with a question ID of "2", and a question with a question ID of "3" When an answer with an option ID of "1" is specified, it is set as a presentation target.

Here, refer to FIG. 5 again. The questions presented in S102 may include questions for identifying other concerns (eg, potential concerns not specified by the user).
For example, one or more worries may be associated with answers to some questions based on the tendency of worries of users (for example, other users) whose answers have been received in the past. Specifically, by analyzing the data of users whose answers have been accepted in the past, it is possible to speculate that users who give specific answers to specific questions tend to have specific concerns. It may be possible to In such a case, for example, when a user gives a similar answer to a similar question, server device 100 infers that the user has a similar problem, and selects the problem as a candidate. may be added. Further, in this case, the data of users whose answers have been newly received (for example, tendencies of concerns) may also be used as samples for the above-described estimations that follow.
As another example, a question for identifying the cause of the user's worries may be included as a candidate question to be presented to the user. As a specific example, when the user accepts the answer that "the boss doesn't respond to my concerns about XXX", in addition to the concern that "I don't get along with my boss," It is possible to infer that there is a problem of Therefore, in such a case, the server device 100 may add the worry "XXX" to the candidates.
In addition, when the server device 100 adds other troubles not specified by the user to the candidates by the method exemplified above, the server apparatus 100 makes the other troubles for the user match the troubles that the user has. You can check whether it applies or not. In such a case, server device 100 may recognize other target troubles as troubles of the user if the user agrees.

In S103, the server apparatus 100 determines whether or not there is another problem that is a candidate for the problem other than the problem that is set as a candidate for which a solution is to be presented.
As a specific example, the server device 100 presents the user with a series of concerns set as candidates for which solutions are to be presented, and asks the user whether there are other concerns other than the series of concerns. , it may be determined whether or not the user has specified another concern. At the stage when the process of S103 is executed, the user, by sequentially answering the presented questions, sorts out his or her troubles, and finds out that there are other troubles other than the previously specified troubles. may notice. In such a case, by executing the above process, it becomes possible for the user to set his/her newly recognized problem as a candidate for which a solution is to be presented.
As another example, the server device 100 extracts a problem according to the answer received from the user in S102, and if the problem is not set as a candidate for solution presentation, the candidate It may be determined that there is another problem that becomes
If the server device 100 determines in S103 that there is another problem that is a candidate for which a solution is to be presented, the process proceeds to S102. In this case, server device 100 adds the other problem to the candidate for which the solution is to be presented, and asks the user again in S102 (particularly, a question corresponding to the added problem). is presented, and an answer to the question is accepted.
Further, when the server apparatus 100 determines in S103 that there is no other trouble to be a candidate for solution presentation, the process proceeds to S104.

In S104, the server apparatus 100 determines whether or not a plurality of worries are set as candidates for solution presentation.
If the server device 100 determines in S104 that a plurality of problems are set as candidates for solution presentation, the process proceeds to S105.
On the other hand, if the server device 100 determines in S104 that a plurality of worries are not set as candidates for solution presentation, the process proceeds to S107.

In S105, if there are two or more worries that satisfy a predetermined condition among the plurality of worries set as candidates for solution presentation, the server device 100 puts the two or more worries together into one group. .
For example, the server device 100 presents to the user a plurality of concerns set as candidates for which solutions are to be presented, and groups two or more concerns specified by the user out of the plurality of concerns into one group. good too.
As another example, two or more worries to be grouped may be associated in advance. In this case, if two or more concerns associated in advance as grouping targets are included in a plurality of concerns set as candidates for solution presentation, server device 100 selects the two or more concerns. You may group together the concerns of

In addition, it is possible to appropriately set conditions for grouping two or more concerns.
As a specific example, it may be possible to find a correlation between two or more worries based on the tendency of worries of users (for example, other users) whose answers have been received in the past. In such a case, two or more correlated concerns may be set as targets for grouping.
For example, FIG. 7 is a diagram illustrating an example of the correlation between each of a plurality of different afflictions, showing the correlation between each of the afflictions labeled AD. Specifically, many users specify A and B together, and the correlation is high. In such a case, A and B should be set as grouping targets. Similarly, since the correlation between B and D is also high, it is preferable to set B and D as grouping targets.
Under these conditions, for example, it is assumed that the user designates concerns A, B, and C as candidates. In the example shown in FIG. 6, as described above, A and B are set as objects of grouping because they are highly correlated. Therefore, the server device 100 may group the worries A and B among the worries A, B, and C specified by the user into one group. Further, at this time, the server device 100 confirms with the user whether or not it is permissible to group the concerns A and B into one group, and when receiving an instruction to group from the user, the concerns A and B are grouped together. B may be grouped.
In addition, conditions for grouping candidates may be changeable. For example, as a condition for determining whether or not to be grouped, a threshold value of a parameter used for the determination may be changed so that the condition can be controlled by setting the threshold value. As a specific example, in the case of the example shown in FIG. 6, two or more troubles with a correlation of "high" or higher are grouped, or two or more troubles with a correlation of "medium" or higher are grouped. The settings for which concerns are grouped may be selectively toggled.
In this case, the data of users whose answers have been newly accepted (for example, the tendency of worries, etc.) is also subject to the determination of the conditions for grouping later (for example, between two or more worries may be used as a sample for determination of the correlation of, etc.).

Further, when two or more worries are grouped together, the server device 100 may prioritize the two or more worries included in the group.
As a specific example, server device 100 may set priorities for each of two or more worries included in a group in accordance with an instruction from a user. As a result, for example, it is possible for the user to determine the more important concern (for example, the concern closer to the cause) among the two or more concerns included in the group.
As another example, server device 100 prioritizes two or more worries included in a group based on the tendency of worries of users (for example, other users) whose answers have been accepted in the past. good too. As a specific example, the server device 100 determines which of the other users grouping worries A and B has a ratio of users who give priority to worries A and users who give priority to worries B. Prioritization between the concerns A and B may be made according to how large they are. In addition, the server device 100 presents the user with candidates for prioritization between two or more worries included in the group according to the tendency of the user's worries for which answers have been accepted in the past, and responds to the user's designation. Accordingly, prioritization between the two or more concerns may be performed. In this case, the data of users whose answers are newly accepted (for example, tendencies of worries, etc.) may also be used as samples for the above-described prioritization in the subsequent steps.
It should be noted that, when the server device 100 has prioritized two or more worries included in a group based on a predetermined condition, the server device 100 determines whether or not the result of the prioritization is what the user intends. You may check with the user. In this case, server device 100 may determine whether or not to reflect the result of prioritization between two or more worries included in the group performed by itself, according to an instruction from the user.

In S106, server device 100 selects at least some of the plurality of concerns set as candidates for solution presentation targets as concerns that the user feels are stronger (in other words, solution presentation targets). problem).
Specifically, the server device 100 presents to the user a plurality of concerns set as candidates for which solutions are to be presented, and accepts designation of at least some of the concerns from the user. It should be noted that server device 100 may limit the number of specifiable worries when accepting specification of worries from the user. As a specific example, the server device 100 may accept designation of one of the worries presented to the user that the user is most concerned about. Then, server device 100 identifies one or more worries specified by the user as worries that the user feels are stronger.
Further, the server device 100 may accept designation of the group set in S105. In this case, server device 100 may identify at least some of the two or more worries included in the specified group as worries that the user feels are stronger. At this time, for example, server device 100 identifies at least part of the worries specified by the user among the two or more worries included in the specified group as worries that the user feels are stronger. may As another example, server device 100 may identify some of the two or more concerns based on the priorities set for each of the two or more concerns included in the group.

In S107, the server device 100 identifies one or more solutions corresponding to one or more problems set as candidates for solution presentation, and presents information on the one or more solutions to the user. At this time, if there is one problem set as a candidate for which a solution is to be presented, the server device 100 presents information on one or more solutions corresponding to the problem to the user. In addition, when a plurality of troubles are set as candidates for solution presentation, the server device 100 selects the trouble identified in S106 as a target, and sends information on one or more solutions corresponding to the trouble to the user. presented to

For example, FIG. 8 shows an example of a solution that may be presented in response to a targeted affliction. Specifically, in Fig. 8, in response to the problem of "I don't get along with my boss," "Let's get along with my boss," "Let my boss know about me," and "Let's talk to my boss." , "Let's consult with consultation desks such as personnel and general affairs," and "Let's consider changing jobs or moving."

In addition, when a plurality of solutions are associated with a target problem, the server device 100 may present each of the plurality of solutions to the user, or may select one of the plurality of solutions. Some solutions may be extracted and presented to the user. In addition, when the server device 100 extracts some solutions from among a plurality of solutions and presents them to the user, the conditions for the extraction are not particularly limited. As a specific example, when a plurality of solutions associated with each problem are prioritized in advance, the server device 100 presents solutions to the user based on the priorities. measures may be extracted. Also, in this case, the method of prioritizing the multiple solutions is not particularly limited. As a specific example, multiple solutions may be prioritized such that solutions specified by more users in the past have higher priority.

Further, the server device 100 may present a plurality of solutions as options to the user, and present more detailed information about the solution corresponding to the specified option.

In addition, the server device 100 extracts a solution to be recommended to the target user according to the trend of designating a solution by other users whose answers similar to the target user have been received in the past, and extracts the solution to the target user. may be presented to the user. In this case, the server apparatus 100 may present a solution recommended to the user in addition to the solution to the problem that the target user feels is stronger.

Further, the server apparatus 100 may ask the user a question about the situation in which the user is placed, and present a solution to the user according to the answer to the question. As a specific example, the server device 100 confirms whether or not there is a boss with whom the user can consult, and if it receives an answer of "yes", offers a solution of "consult with the boss". It may be presented to the user. In this case, the server device 100 may present a solution according to the answer to the user's question, in addition to the solution to the problem that the target user feels stronger. .

An example of the processing of the information processing system 1 according to the present embodiment has been described above with particular attention to the processing of the server device 100 with reference to FIGS. 5 and 3 .

<Conclusion>
As described above, the information processing apparatus according to the present embodiment accepts designation of one or more worries from among a plurality of worries to be specified, sets the one or more worries as candidates, and One or more questions are presented in response to the request, and answers to the one or more questions are accepted. In addition, the information processing device attempts to extract one or more troubles from a plurality of troubles to be specified according to the answers to the questions, extracts one or more troubles, and extracts one or more troubles. If there is a problem that is not set as a candidate in the list, the problem is added to the candidate. Then, the information processing device presents one or more solutions associated in advance with at least part of the one or more worries set as candidates.
With the above configuration, for example, even in a situation where the user is not able to sort out his or her troubles well and what the user is suffering from is ambiguous, It can be expected to have the effect of drawing out in a more suitable manner and assisting in solving the problem.

Note that the above is merely an example, and does not necessarily limit the configuration and processing of the information processing system according to the present embodiment. As a specific example, in the above, a question is presented to the user in the form of a so-called chatbot and an answer to the question is accepted. not.
For example, FIG. 9 is a diagram showing another example of the UI of the information processing system 1 according to this embodiment, showing an example of a so-called questionnaire form UI. In the example shown in FIG. 9, information indicating the content of a question and an input interface such as a link or button for accepting an answer to the question are presented on the screen. It will transition to the next screen by being done. With the configuration as described above, it is possible to sequentially present a question to the user and receive an answer to the question.

Further, the information processing system according to the present embodiment may be provided with a function of presenting an impression or comment on the answer received from the user to the user. As a specific example, in response to the responses received from users, comments such as "You seem to be having a difficult problem" or "That must be difficult" are returned to the user. The effect of reducing the burden on the public can be expected. As a mechanism for selectively presenting impressions and comments according to the received answers, for example, questions to be presented later can be selectively presented according to the received answers based on the control table described with reference to FIG. It is possible to apply a mechanism similar to the example in the case of switching to .

Further, the information processing system according to the present embodiment has a function of, after presenting a solution to the user, presenting a question regarding the solution to the user and receiving an answer from the user to the question. may be provided. As a specific example, the information processing system confirms whether or not the solution specified by the user can be worked on, and if it cannot be worked on, confirms the reason, and provides advice for the user to work on the solution. may be presented. Note that the advice to be presented may be associated in advance with each of the candidate answers to the question presented to the user, for example.

1 information processing system 100 server device 101 communication unit 102 input/output control unit 103 input analysis unit 104 processing target extraction unit 105 processing target setting unit 106 output data extraction unit 107 storage unit 200 terminal device

Claims (19)

A first setting means for presenting a plurality of troubles to be specified to a user, receiving designation of one or more troubles from the plurality of troubles from the user, and setting the designated one or more troubles as candidates. and,
a first extracting means for extracting questions corresponding to the specified one or more worries;
a first presenting means for presenting to the user one or more questions including at least the questions extracted by the first extracting means;
receiving means for receiving answers from the user to the presented one or more questions;
a second extracting means that attempts to extract one or more worries from the plurality of worries to be specified in response to answers to at least some of the one or more questions;
When one or more troubles are extracted by the second extracting means and there is a trouble not set as the candidate among the extracted one or more troubles, the trouble is added to the candidates. 2 setting means;
a second presenting means for presenting the user with one or more solutions pre-associated with at least part of the one or more worries set as the candidates;
An information processing device. A specifying means for specifying at least a part of the troubles from among the one or more troubles set as the candidates,
The second presentation means presents the user with one or more solutions pre-associated with the identified trouble,
The information processing device according to claim 1 . The identifying means identifies at least part of the worries specified by the user among the one or more worries set as the candidates.
The information processing apparatus according to claim 2. When a plurality of worries are set as the candidates, a third setting means for grouping two or more worries included in the plurality of worries as one group,
The second presenting means presents one or more solutions pre-associated with at least part of the two or more worries included in the group when the group is specified by the specifying means. do,
The information processing apparatus according to claim 2 or 3. The third setting means sets a priority to each of the two or more troubles grouped as one group,
The second presenting means, when the group is specified by the specifying means, presents a solution according to the priority set for each of the two or more troubles included in the group. identify one or more concerns,
The information processing apparatus according to claim 4. The third setting means sets a designated priority for each of the two or more troubles grouped as one group,
The information processing device according to claim 5 . The third setting means selects a designated candidate from among a plurality of candidates for prioritizing each of the two or more concerns set in advance for the combination of the two or more concerns grouped together as one group. Depending, set the priority for each of the two or more troubles,
The information processing device according to claim 5 . When the plurality of worries set as the candidates include two or more worries associated in advance, the third setting means groups the two or more worries into one group.
The information processing apparatus according to any one of claims 4 to 7. The third setting means collects two or more specified worries among the plurality of worries set as the candidates as one group,
The information processing apparatus according to any one of claims 4 to 7. The second extracting means, based on the tendency of the user's worries for which answers have been received in the past, from the plurality of worries to be specified, according to the answer to at least a part of the one or more questions determine one or more worries to extract,
The information processing apparatus according to any one of claims 1 to 9. At least part of the set of questions includes questions related to identifying the cause of distress;
The second extracting means extracts, from the plurality of troubles to be specified, troubles associated in advance with answers received to questions relating to identification of the causes of the troubles.
The information processing apparatus according to any one of claims 1 to 10. The second setting means adds, to the candidates, specified worries among the extracted one or more worries.
The information processing apparatus according to any one of claims 1 to 11. The second presentation means presents at least a part of the series of solutions based on the priority set in advance for each of the series of solutions to be presented.
The information processing apparatus according to any one of claims 1 to 12. The first presentation means presents other questions after receiving answers to some of the plurality of questions including at least the questions corresponding to the one or more specified worries, sequentially presenting each of the plurality of questions to the user;
The information processing apparatus according to any one of claims 1 to 13. The first presentation means selectively switches questions to be presented thereafter according to answers to some questions,
The information processing apparatus according to claim 14. The first presentation means presents a comment corresponding to the answer to the user when an answer to a part of the question is accepted.
The information processing apparatus according to claim 14 or 15. The first presentation means presents to the user a question associated with the solution presented to the user,
The receiving means receives from the user an answer to the question associated with the solution,
The second presentation means presents information to the user according to the accepted answer.
The information processing apparatus according to any one of claims 1 to 15. An information processing method executed by an information processing device,
A first setting step of presenting a plurality of worries to be specified to a user, receiving designation of one or more worries from the user, and setting the specified one or more worries as candidates. and,
a first extracting step of extracting questions corresponding to the specified one or more worries;
a first presentation step of presenting to the user one or more questions including at least the questions extracted in the first extraction step;
a receiving step of receiving answers from the user to the presented one or more questions;
a second extracting step that attempts to extract one or more worries from the plurality of worries to be specified in response to answers to at least part of the one or more questions;
When one or more troubles are extracted in the second extracting step and there is a trouble not set as the candidate among the extracted one or more troubles, the trouble is added to the candidates. 2 setting steps;
a second presentation step of presenting to the user one or more solutions pre-associated with at least part of the one or more worries set as the candidates;
A method of processing information, comprising: to the computer,
A first setting step of presenting a plurality of worries to be specified to a user, receiving designation of one or more worries from the user, and setting the specified one or more worries as candidates. and,
a first extracting step of extracting questions corresponding to the specified one or more worries;
a first presentation step of presenting to the user one or more questions including at least the questions extracted in the first extraction step;
a receiving step of receiving answers from the user to the presented one or more questions;
a second extracting step that attempts to extract one or more worries from the plurality of worries to be specified in response to answers to at least part of the one or more questions;
When one or more troubles are extracted in the second extracting step and there is a trouble not set as the candidate among the extracted one or more troubles, the trouble is added to the candidates. 2 setting steps;
a second presentation step of presenting to the user one or more solutions pre-associated with at least part of the one or more worries set as the candidates;
The program that causes the to run.

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