JP2023065723A - Posted information management system, posted information management program, and posted information management method - Google Patents

Abstract

To suppress a decrease in a user's motivation for posting while reducing the chances of other users viewing posts that may contain inappropriate expressions.SOLUTION: A server 2 of a posted information management system 1 transmits posted information transmitted from a user device 4 used by a user to a user device 4 used by another user, acquires posted evaluation information indicating that a posted content transmitted from the user device 4 is inappropriate, updates the user evaluation information obtained by evaluating the user who has sent the posted information on the basis of the posted evaluation information, causes the user device 4 used by a first user to output a post by the first user whose user evaluation information satisfies a post restriction condition, and causes the user device 4 used by a second user other than the first user not to output the post of the first user.SELECTED DRAWING: Figure 1

Description

The present invention relates to a posted information management system, a posted information management program, and a posted information management method.

In electronic bulletin boards, home pages, SNSs (social networking services), and the like, it is possible for an unspecified number of users to view contents posted by users. In recent years, postings containing inappropriate expressions, such as disclosing personal information and remarks that offend other users, have become a problem.

For this problem, a system is known that determines whether or not a user's utterance is appropriate (see, for example, Patent Document 1). In this system, a minor user receives utterance data from an information terminal, and uses language analysis means and an NG utterance database to apply an NG filter to the utterance data. As a result, if the user's utterance is NG, the NG report data is sent to another user who is a legally responsible minor.

Japanese Unexamined Patent Application Publication No. 2011-204178

However, if the system that manages posts detects inappropriate language and imposes restrictions such as notifying other users about the remarks or automatically deleting the remarks, restricted users may become negative about it. If the number of users who are reluctant to post increases, not only will they not actively post, but there is also the risk that the number of users of the service will decrease. Therefore, there is a demand for a system that reduces the chances of other users viewing posts that may contain inappropriate expressions, while suppressing the user's motivation to post. there is

A posted information management system that solves the above problems includes a post receiving unit that receives posted information from a user device used by a user; a post transmitting unit that transmits the received posted information to a user device used by another user; an evaluation information acquisition unit that acquires posted evaluation information indicating that posted content transmitted from a device is inappropriate; and user evaluation information that evaluates the user who transmitted the posted information based on the posted evaluation information. a user evaluation unit to be updated, causing a user device used by the first user to output a post by a first user whose user evaluation information satisfies a posting restriction condition, and transmitting the post by the first user to a user other than the first user. and a posting restriction unit that does not allow the user devices used by the two users to output.

A posted information management program for solving the above-described problems comprises the steps of: receiving posted information from a user device used by a user in one or more computers; and transmitting the received posted information to a user device used by another user. a step of acquiring post evaluation information indicating that posted content transmitted from the user device is inappropriate; and acquiring user evaluation information evaluating the user who transmitted the post information based on the post evaluation information. an updating step, causing a user device used by the first user to output a post by a first user whose user evaluation information satisfies a post restriction condition, and transmitting the post by the first user to a second user other than the first user; and causing the user device used by to not output.

A posted information management method for solving the above-described problem comprises the steps of: one or more computers receiving posted information from a user device used by a user; and transmitting the received posted information to a user device used by another user. a step of acquiring post evaluation information indicating that posted content transmitted from the user device is inappropriate; and acquiring user evaluation information evaluating the user who transmitted the post information based on the post evaluation information. an updating step, causing a user device used by the first user to output a post by a first user whose user evaluation information satisfies a post restriction condition, and transmitting the post by the first user to a second user other than the first user; and a step of not allowing the user device used by to output.

According to this configuration, even if the user evaluation information of the first user satisfies the posting restriction condition, the first user's post is displayed on the screen of the user device used by the first user. Therefore, it is possible to prevent the first user from losing motivation due to the forced deletion of the post. On the other hand, since the first user's post may annoy the second user who is another user, the first user's post is not displayed on the screen of the user device used by the second user. Therefore, it is possible to reduce the chances of the second user viewing a post that may contain inappropriate expressions of the first user. Therefore, it is possible to prevent the second user from losing motivation due to viewing posts containing inappropriate expressions.

In the posted information management system, when the posted information is received from the user device, it is determined whether or not the user evaluation information associated with the user who transmitted the posted information satisfies a warning condition, and the user evaluation information is determined. It is preferable to further include an alerting unit that causes a user device used by the user to output alerting information when the user satisfies the alerting condition.

According to such a configuration, when a user whose user evaluation information satisfies the alerting condition posts, the alerting information is output, so posting including inappropriate expressions can be suppressed.
The posted information management system further includes a storage unit that stores in advance a character string that may be an inappropriate expression, and the user evaluation unit stores the inappropriate content stored in the storage unit in the content posted by the user. Preferably, the user rating information associated with the user is updated based on whether a character string that has the potential to be an appropriate expression is included.

According to such a configuration, since the user evaluation information is updated based on the determination result of determining whether or not inappropriate expressions are included in the content posted, it is possible to indicate the propriety tendency of the content posted by the user for each user. can.

In the posted information management system, the user evaluation information includes the number of inappropriate posts, which is the number of posts that include the character string, and the post restriction unit determines whether the number of inappropriate posts is equal to or greater than a predetermined number. It is preferable to determine that the user evaluation information satisfies the posting restriction condition.

According to such a configuration, by appropriately setting a predetermined number as a threshold for the number of inappropriate posts, it is possible to identify users who tend to post inappropriately and restrict posts by those users.

With respect to the posted information management system, the user evaluation unit provides the user evaluation information associated with the user based on the number of reports from other users or administrators that the user's posted content is inappropriate. is preferably updated.

According to such a configuration, it is possible to evaluate a user's contribution based on objective information seen from other users.
In the posted information management system, it is preferable that the posting restriction unit determines that the user evaluation information satisfies the posting restriction condition when the reported number included in the user evaluation information is equal to or greater than a predetermined number. .

According to this configuration, it is determined that the posting restriction condition is satisfied when the number of reported posts is equal to or greater than the predetermined number. You can identify a certain user and restrict that user's posts.

It is preferable that the posted information management system further includes a condition changing unit that changes the posting restriction condition according to an attribute set for each user.
According to this configuration, since the posting restriction conditions are changed according to the attributes set for each user, not only the posting content itself is judged, but also the possibility that the posting content includes inappropriate expressions can be evaluated from various viewpoints. can be determined from

In the posted information management system, it is preferable that the attribute is a group to which the user belongs.
According to this configuration, since the posting restriction condition is set based on the group to which the user belongs, it is possible to determine the possibility that the posted content includes inappropriate expressions from various viewpoints.

In the posted information management system described above, it is preferable that the alerting information includes information for causing the user device to display a first selection section for correcting and posting posted content input by the user.

According to such a configuration, it is possible to correct the posted content by selecting the first selection section for the attention alert. The user can avoid restrictions on the user's contribution by correcting the content of the contribution each time attention is called.

In the posted information management system, it is preferable that the alerting information includes information for causing the user device to display a second selection section for posting without correcting the posted content input by the user.

According to such a configuration, when a posting that clearly does not contain an inappropriate expression is alerted, the posting can be continued.
The posted information management system further includes a question presenting unit that causes the user device to output a question for the user, and a storage unit that stores in advance a character string that may be inappropriately expressed in association with the question. , the user evaluation unit determines whether or not the character string stored in the storage unit and having the possibility of becoming an inappropriate expression is included in the content posted by the user. It is preferable to update user rating information.

According to such a configuration, it is possible to make an accurate determination because it is determined whether or not the posting is appropriate using a character string that may be an inappropriate expression for each question.

ADVANTAGE OF THE INVENTION According to this invention, the decline of a user's motivation to contribution can be suppressed, reducing the chance that other users will read the contribution which may contain an inappropriate expression.

1 is a diagram showing a schematic configuration of a posted information management system according to a first embodiment; FIG. It is a figure which shows the process of the monitor investigation of the same embodiment. It is a figure which shows schematic structure of the server of the same embodiment. It is a figure which shows schematic structure of the user device of the same embodiment. FIG. 4 is a schematic diagram showing the data structure of user management information in the same embodiment; FIG. 3 is a schematic diagram showing the data structure of survey request information according to the same embodiment; FIG. 3 is a schematic diagram showing the data structure of post log information according to the same embodiment; It is a figure which shows the function of the server of the same embodiment. It is a figure which shows the procedure of the posted information management method of the same embodiment. It is a figure which shows the procedure of the posted information management method of the same embodiment. It is a figure which shows the alerting screen of the same embodiment. It is a figure which shows the contribution display screen of the same embodiment.

(First embodiment)
A first embodiment of a posted information management system, a posted information management program, and a posted information management method will be described.

<Posted information management system>
As shown in FIG. 1 , the posted information management system 1 includes a server 2 , requester device 3 and user device 4 . The server 2, client device 3, and user device 4 are connected via a network 5 such as the Internet so as to be able to transmit and receive data. The server 2 is managed by a service provider that provides a monitor research service for collecting opinions from a plurality of users, and is composed of one or more devices. The client device 3 is a device of a client who requests a monitor survey from a service provider. The user device 4 is a device used by a user who participates in the monitor survey.

FIG. 2 shows an example of the flow of a monitor research service provided using the posted information management system 1. As shown in FIG. The requester device 3 receives the requester's input operation and transmits request information for requesting a monitor survey to the server 2 (requesting step: S1). Also, the user device 4 used by the user participating in the monitor survey accepts the user's input operation and transmits the registration information to the server 2 (registration step: S2). User registration may occur before the survey service begins, or may occur while the survey service is in progress. When the survey service is started, the server 2 transmits information regarding survey service questions to the user device 4 in response to a request from the user device 4 (question step S3). User device 4 displays information about the question. Also, the user inputs a comment to the question into the user device 4 . Then, the user device 4 posts by transmitting the comment input by the user to the server 2 (posting step S4). Comments posted by users can be viewed by other users' user devices 4 . The server 2 collects comments from multiple user devices 4 . Further, the server 2 transmits statistical information obtained by statistically collecting the collected comments to the requester device 3 (statistical transmission step S5). Thereby, the requester can confirm the statistical information of the user's comments on the question. The statistical information is, for example, statistics of comments classified by user attribute information such as age and sex.

The configurations of the server 2 and the user device 4 will be described with reference to FIGS. 3 and 4. FIG. Since the client device 3 has the same configuration as the user device 4, the description thereof is omitted.
(server)
As shown in FIG. 3 , the server 2 includes a control section 10 , a communication section 11 and a storage section 12 . The control unit 10 acquires or outputs various data between the communication unit 11 and the storage unit 12 via the system bus 18 . The control unit 10 includes an arithmetic device and a memory (storage medium). The computing device loads an operating system and various programs such as a posted information management program from the storage unit 12 or other storage into the memory, and executes commands retrieved from the memory. A computing device is one or more circuits, such as a CPU. The communication unit 11 is implemented as hardware, software, or a combination thereof, and transmits and receives data via the network 5 . The storage unit 12 is an auxiliary storage device (storage medium) and stores various information for managing posts. Note that the server 2 may include an operation unit and a display unit for the service provider or the like to perform input operations. The storage unit 12 stores user management information 13 , survey request information 14 , posting log information 15 , NG word database (DB) 16 and statistical information 17 .

(user device)
As shown in FIG. 4, the user device 4 is a smart phone (multifunction phone terminal), a tablet terminal, a personal computer, a wearable computer, or an information processing device other than these devices capable of displaying images. The user device 4 includes a control section 20 , a communication section 21 , a storage section 22 , an input operation section 23 and a display section 24 . The control unit 20 acquires or outputs various data from the communication unit 21 , the storage unit 22 , the input operation unit 23 and the display unit 24 via the system bus 26 . The control unit 20 and the communication unit 21 have the same configuration as the server 2 . A web browser program 25 is stored in the storage unit 22 . The input operation unit 23 is a touch panel integrated with the display unit 24, operation buttons, a keyboard, a mouse, a controller, etc. provided on the housing of the user device 4 or the like. The display unit 24 outputs various images according to output instructions from the control unit 20 . In this embodiment, the user device 4 uses the web browser program 25 to display questions from the requester in the questioning process and post in the posting process. The server 2 may communicate with the user device 4 using a protocol such as WebSocket.

The user device 4 receives web data from the server 2 for entering questions and comments. Web data includes files written in a markup language, image data embedded in the files, JavaScript (registered trademark) programs, and the like. Alternatively, web data may include audio data. A markup language is a language in which elements are enclosed in tags, and may be, for example, HTML (HyperText Markup Language), XML (Extensible Markup Language), XHTML (Extensible HyperText Markup Language), or other languages. Data written in a markup language may be text data or binary data. Such web data includes identification information for specifying resources such as URLs (Uniform Resource Locators) and URIs (Uniform Resource Identifiers).

(Data structure)
Next, configurations of the user management information 13, the survey request information 14, and the posting log information 15 stored in the storage unit 12 of the server 2 will be described with reference to FIGS. 5 to 7. FIG.

As shown in FIG. 5, the user management information 13 includes user identification information, gender, date of birth, address, e-mail address, report information, number of inappropriate posts, number of points, and group. User management information 13 is stored for each user. The user identification information is identification information assigned to each user who can participate in the monitor survey. Gender, date of birth, and address are information about the user, and are used for statistics when the user participates in the monitor survey. The e-mail address is an address for notifying the user.

Report information is information related to a report made in response to a user's post. In the posted information management system 1, users can report posts made by other users. Note that the server 2 accepts only one report from one user for one comment. Alternatively, the server 2 may receive multiple reports from one user for one comment. The report information includes the post number, the number of reports, and the total number of reports, which are the identification information of the posts to be reported. The number of reports indicates the number of times one post has been reported. The total number of reports indicates the total number of reports per post.

The number of inappropriate postings indicates the number of postings that include expressions that may be inappropriate. When the posted content transmitted from the user device 4 includes an inappropriate expression, the server 2 first transmits alert information to the user device 4 . The user can correct the posted content or post the posted content without correcting the posted content for the alert information. The number of times of posting indicates the number of times the user ignored the warning and posted.

The number of points indicates the number of points acquired by the user. Points can be obtained by participating in monitor surveys. Also, the number of points may be obtained by using or purchasing a product or service.

Group is an attribute set for each user and indicates the group to which the user belongs. For example, the group is a rank created based on past participation in monitor surveys. Ranks are determined by the number of times a person participates in monitor surveys, whether or not they have posted inappropriate comments when participating in monitor surveys, and other factors. For example, the "excellent rank" includes users who have participated many times and who have not posted inappropriate comments when participating in the monitor survey. Alternatively, groups may be set according to the number of points included in the user management information 13 . Specifically, the groups may be hierarchized according to the number of points. In addition, a group that is assumed not to post inappropriate comments when participating in the monitor survey and other groups may be set.

The survey request information 14 will be described with reference to FIG. The survey request information indicates the contents of the monitor survey requested by the requester. The survey request information 14 includes survey identification information, moving image identification information, survey period, and question information. The survey identification information is a number assigned to each monitor survey request. The moving picture identification information is information for identifying the moving picture file, and is stored when the monitor survey is a type of survey in which users watch moving pictures. In addition, the survey period indicates the period during which the monitor survey is conducted. Question information is information about a question to the user. Multiple questions can be set for each monitor survey item. Question information is created for each question. The question information includes a question number, question content, and answer acceptance period.

The posting log information 15 will be described with reference to FIG. Post log information 15 is stored for each post by a user. The post log information 15 includes survey identification information, question number, post number, input date and time, user identification information, post content, reporting user information, and the number of reports. The survey identification information and question number indicate the identification information and question number of the monitor survey item to which the comment was posted. These are linked to the survey identification information and question number of the survey request information 14 . The post number is a number assigned to each post. The date and time of input indicates the date and time when the comment was input to the user device 4 . Alternatively, the date and time when the server 2 received the comment may be used as the input date and time. The user identification information indicates the user who has posted, and is linked to the user identification information of the user management information. The posted content indicates the posted content input by the user. The reporting user information includes identification information of the user who reported the posting. The number of reports is the number of reports made for this posting, and is linked to the number of reports included in the user management information 13 .

The NG word DB 16 is a DBMS (Database Management System) or the like, and includes a program for managing the database. Also, the NG word DB 16 includes aggregate data of expressions related to personal information, expressions that offend others, and expressions that go against social customs. Also, the NG word DB 16 includes character strings that may be inappropriate expressions for each question. For example, an expression that is appropriate as a comment for one question may be unnatural as a comment for the other question because it has nothing to do with the question. Therefore, by registering in advance a character string that may be an inappropriate expression for each question, it is possible to accurately determine posts that include inappropriate expressions.

(Server processing)
Next, with reference to FIG. 8, functions exhibited by the server 2 executing processes will be described. The server 2 reads out and executes the posted information management program to obtain a question presentation unit 30, a post reception unit 31, a post transmission unit 32, a determination unit 33, an alert unit 34, an evaluation information acquisition unit 35, and a user evaluation unit 36. , functions as the post restriction unit 37 .

(Question presentation section)
The question presentation unit 30 causes the user device 4 to output a question for the user. Specifically, the user device 4 activates the web browser program 25 according to the user's operation, designates the URL of the monitor research item to participate in, and requests the web page. The server 2 transmits the posted display information, which is the web page of the designated URL, to the user device 4 . When the start time of the survey period included in the survey request information 14 is reached, the question presenting unit 30 includes the question content included in the survey request information 14 in the posted display information, and sends it to the user device 4 of the user participating in the monitor survey. Send. At this time, the question presentation unit 30 transmits at least the question number together with the question content. Also, when the survey request information 14 includes a plurality of question information, the question contents are transmitted in order according to the question number.

Upon receiving the posted display information including the question content, the user device 4 displays the question content on the display unit 24 . The screen displayed based on the posted display information also displays an input form for inputting a comment to the question and a send button. A user inputs a comment in the input form and operates a send button. When the send button is operated, user device 4 sends the comment as posted information to server 2 .

(post receiving part)
Post receiving unit 31 receives posted information from user device 4 . The posted information includes the question number corresponding to the question output to the user device 4, the input date and time, user identification information, and the posted content for the question. Post receiving unit 31 generates a post number when the post information is received. Then, the generated posted information is associated with the posted number and stored as posted log information 15 in the storage unit 12 . Note that the post number may be generated by the user device 4 that has posted. In this case, user device 4 generates a unique post number using user identification information or the like, and transmits the post information including the generated post number.

(post sending section)
Post transmitting unit 32 transmits the posted information received by post receiving unit 31 to user devices 4 used by other users participating in the monitor survey. Specifically, the post transmission unit 32 generates post display information including the question number, input date and time, post number, and post content. Then, the generated posted display information is transmitted to the user device 4 that has posted and the other user devices 4 . User device 4 outputs the received post display information to display unit 24 .

(Judgment part)
The determination unit 33 detects inappropriate expressions in the posted information transmitted from the user device 4 in response to the question, using the NG word DB 16 that stores character strings that may be inappropriate expressions. Specifically, the determination unit 33 creates a character string to be analyzed by dividing the posted content, which is text data, into words or clauses. Then, the character string to be analyzed and the character strings contained in the NG word DB 16 are referenced to determine whether the character string to be analyzed matches or is similar to the character string stored in the NG word DB 16 . When determining that at least one character string to be analyzed matches or is similar to the character string stored in the NG word DB 16, the determination unit 33 determines that the posting is inappropriate. Further, when determining that there is no character string to be analyzed that matches or is similar to the character string stored in the NG word DB 16, the determination unit 33 determines that the posting is appropriate.

(Warning part)
The alerting unit 34 causes the user device 4 to output the alerting information when the user evaluation information associated with the user satisfies the alerting condition. Specifically, the alert condition is that the determination unit 33 determines that the posted content includes an inappropriate expression, and that the total number of reports associated with the user is equal to or greater than a predetermined number. The former is called the 1st alerting condition, and the latter is called the 2nd alerting condition.

The first alerting condition will be described. As described above, upon receiving the posted information from the user device 4, the determination unit 33 uses the NG word DB 16 to determine whether or not the posted content includes an inappropriate expression. The alerting unit 34 transmits alerting information to the user device 4 when the determination unit 33 determines that the posted content includes an inappropriate expression. The user device 4 outputs the alert information received from the server 2 to the display unit 24 . Note that if the user corrects the posted content when the user is alerted, the number of inappropriate posts in the user management information 13 does not increase.

The second alert condition will be explained. When the alerting unit 34 determines that the posted content does not include inappropriate expressions based on the posted information received from the user device 4, it refers to the user management information 13 of the user who posted the post. Also, the alerting unit 34 determines whether or not the total number of reports is equal to or greater than a predetermined number. Then, when the alerting unit 34 determines that the total number of reports is equal to or greater than the predetermined number, the alerting unit 34 transmits alerting information to the user device 4 . The user device 4 outputs the alert information received from the server 2 to the display unit 24 .

(Evaluation information acquisition part)
The evaluation information acquisition unit 35 acquires posted evaluation information indicating that the posted content transmitted from the user device 4 is inappropriate. In the present embodiment, the post evaluation information is the result of determination that inappropriate post content has been posted, and report information regarding the post received from the user device 4 . The former posted evaluation information is referred to as first posted evaluation information, and the latter posted evaluation information is referred to as second posted evaluation information.

First posted evaluation information will be described. If the determining unit 33 determines that posted content including inappropriate expressions has been posted despite the fact that the user has been alerted, the determination unit 33 outputs the determination result to the evaluation information acquiring unit 35 as the first posted evaluation information. do.

The second posted evaluation information will be described. The evaluation information acquisition unit 35 receives the report information for the post from the user device 4 as the second post evaluation information. The report information received from the user device 4 includes the posting number and identification information of the user who made the report.

(User Evaluation Department)
The user evaluation unit 36 updates the user evaluation information obtained by evaluating the user who transmitted the posted information based on the posted evaluation information. The user evaluation unit 36 updates the number of inappropriate posts in the user management information 13 as user evaluation information based on the first post evaluation information. Specifically, when the user evaluation unit 36 acquires the determination result that the posting including the inappropriate expression has been completed from the determination unit 33, the user evaluation unit 36 performs the posting based on the user identification information or the like included in the posted information. identify users who Then, the number of inappropriate postings in the user management information 13 corresponding to the specified user is incremented.

Also, the user evaluation unit 36 updates the report information in the user management information 13 based on the second posted evaluation information. Specifically, the user evaluation unit 36 identifies the reported post based on the post number included in the report information received from the user device 4 . Further, the posting log information 15 is referred to, and the user who made the posting is specified based on the specified posting number. Then, the report information of the user management information 13 corresponding to the specified user is updated. That is, when the posting number received from the user device 4 is already stored, the user evaluation unit 36 increments the number of reports and the total number of reports. When the received report number is not stored in the report information, the report number is newly registered in the report information, the number of reports is set to "one", and the total number of reports is incremented.

(posting restriction section)
The post restriction unit 37 causes the user device 4 used by the first user to output a post by the first user whose user evaluation information satisfies the post restriction condition, and the post by the first user is used by a second user other than the first user. Do not let the user device 4 output. A user whose user evaluation information satisfies the posting restriction condition is the first user, and a user other than the first user is the second user. In this embodiment, two posting restriction conditions are set. The first post restriction condition is that the number of times of inappropriate posts that have been posted while ignoring the warning is equal to or greater than a predetermined number of times. The second post restriction condition is that the number of reports for each post is equal to or greater than a predetermined number and the total number of reports is equal to or greater than a predetermined number.

When the posting restricting unit 37 determines that the first posting restricting condition or the second posting restricting condition is satisfied, the posting restriction unit 37 transmits the web page to the user device 4 of the first user and the web page to the user device 4 of the second user. be different from the web page that Specifically, the posting restriction unit 37 transmits the web page including the first user's posting to the user device 4A of the first user 6A. At this time, posting restriction unit 37 integrates the posted information transmitted from user device 4 for each question. Further, the posting restriction unit 37 transmits a web page that does not include the first user's posting but includes the second user's posting to the user device 4B of the second user 6B. Note that the post restriction unit 37 determines the display range of the posted content based on the input date and time of the posted content, but before the user evaluation information within the display range is determined not to satisfy the posting restriction conditions, If the first user's posted content received in the past is included in the web page, the posted content of the first user is included in the web page.

When the posting restriction unit 37 determines that both the first posting restriction condition and the second posting restriction condition are not satisfied, the web page including the first user's contribution and the second user's contribution is restricted to the first user's post. Send to the user device 4 and the user device 4 of the second user.

Also, the posting restriction unit 37 uses both the first posting restriction condition and the second posting restriction condition. The first post restriction condition uses the determination result using the NG word DB 16, and the second post restriction condition uses human judgment. In this way, by judging the tendency of posts from different viewpoints, it is possible to more accurately judge the appropriateness of posts.

(Operation of posted information management system)
Next, with reference to FIG. 9, the operation of the posted information management system 1 will be described, centering on the processing executed by the server 2. FIG. As a premise, it is assumed that the request step S1, the registration step S2, and the inquiry step S3 shown in FIG. 2 have been executed.

Post receiving unit 31 receives post information from user device 4 when the post accepting period starts (step S10). Further, the post reception unit 31 stores the received post information as the post log information 15 in the storage unit 12 (step S11). At this time, post receiving unit 31 generates a post number. The post receiving unit 31 also stores the survey identification information and the generated post number in association with the post information.

The determination unit 33 uses the NG word DB 16 to perform determination processing for detecting inappropriate expressions included in the posted content (step S12). Then, the determination unit 33 determines whether or not inappropriate expressions are included in the posted content based on the determination result (step S13). If determining unit 33 determines that inappropriate expressions are not included (step S13: NO), it is assumed that the posted content has been accepted. The determination unit 33 also outputs the determination result to the evaluation information acquisition unit 35 . The evaluation information acquisition unit 35 performs a report determination process, which will be described later (step S15).

When determining that an inappropriate expression is included (step S13: YES), the determination unit 33 outputs information to the warning unit 34 that the inappropriate expression is included. The alerting unit 34 alerts the user who made the post including the inappropriate expression (step S14). At this time, the alerting unit 34 identifies the user who made the post or the user device 4 used by the user from the user identification information or the like included in the post information. Then, the alert information is transmitted to the user device 4 used by this user. For example, the alert information includes a post number assigned to the posted content to be alerted.

Next, the determination unit 33 determines whether or not the user whose attention has been called has corrected the posted content (step S16). When the determination unit 33 receives the posted content to which the same posting number is assigned from the user device 4 of the user who has called attention, it determines that the user has corrected the posted content (step S16: YES). Then, the determining unit 33 updates the posted content of the posted log information 15 or newly adds the corrected posted content. In this case, the determination unit 33 returns to step S12 and determines again whether or not there is an inappropriate expression in the corrected content. It should be noted that the server 2 terminates the process when the question acceptance period ends while repeating the correction of the posted content and the determination process.

On the other hand, when receiving from the user device 4 an instruction to post without correcting the posted content, the determination unit 33 determines that there is no correction of the posted content (step S16: NO). The determination unit 33 accepts the post as including inappropriate expressions. The determination unit 33 then outputs the determination result to the evaluation information acquisition unit 35 . The evaluation information acquisition unit 35 acquires the determination result as the first posted evaluation information. Also, based on the first post evaluation information acquired by the evaluation information acquisition unit 35, the user evaluation unit 36 updates the number of inappropriate posts in the user management information 13 associated with the user who made the post.

Then, the posting restriction unit 37 determines whether or not the number of inappropriate postings by the user is equal to or greater than a predetermined number (step S17). When the posting restriction unit 37 determines that the number of times of inappropriate posting is equal to or greater than the predetermined number of times (step S17: YES), the posting restriction unit 37 regards the user who made the posting as the first user and performs the posting restriction process (step S18). As described above, the posting restriction unit 37 transmits the posting display information for displaying the posting display screen including the posted content of the first user to the user device 4 used by the first user. On the other hand, the post restriction unit 37 transmits post display information that does not include the content posted by the first user to the user device 4 used by the second user other than the first user. As a result, the posted content of the first user is displayed on the user device 4 used by the first user. In addition, the posted content of the first user is not displayed on the user device 4 used by the second user.

The method by which the post restriction unit 37 generates post display information that does not include the content posted by the first user is not particularly limited. good too. The post transmission unit 32 updates the post display information at the timing of receiving the post information from any of the user devices 4 and transmits the post display information to the user device 4. At this time, the post of the post log information 15 whose non-display flag is on is posted. Post display information may be generated without content.

On the other hand, in step S17, when the posting restriction unit 37 determines that the number of times of inappropriate posting is less than the predetermined number (step S17: NO), post output processing without restriction is performed (step S19). At this time, the post restriction unit 37 generates post display information having posted content determined by the determination unit 33 to include inappropriate expressions. Then, the generated posted display information is transmitted to the user device 4 used by the first user and the user device 4 used by the second user.

When the posted content determined to include inappropriate expressions is transmitted to the user device 4 of a user other than the poster, the posted content is viewed by the user. However, when inappropriate posts are repeated by a specific user, when the number of inappropriate posts associated with that user reaches a predetermined number of times, the newly sent posts from that user will not be viewed by other users. will no longer be. Therefore, it is possible to prevent inappropriate posts from a specific user from being repeatedly displayed on the user devices 4 of other users.

After performing the posting restriction process (step S18) or the unrestricted posting process (step S19), the posting restriction unit 37 determines whether or not the response reception period has ended (step S20). When post restriction unit 37 determines that the acceptance period has not expired (step S20: NO), the process returns to step S10, and post reception unit 31 accepts new post information. Further, when the server 2 determines that the reception period has ended (step S20: YES), the process ends.

Referring to FIG. 10, the report determination process executed after server 2 determines that inappropriate expressions are not included will be described. The evaluation information acquisition unit 35 receives the posted information, and in parallel with the process of transmitting the received posted information to the user device 4 , performs the process of receiving report information for the post from the user device 4 . The user evaluation unit 36 receives the report information as the second posted evaluation information, and updates the report user information and the number of reports in the post log information 15 based on the report information. The evaluation information acquisition unit 35 also updates the number of reports associated with the posting number included in the report information and the total number of reports in the user management information 13 .

If the determination unit 33 determines that the posted content does not include inappropriate expressions (step S13: NO), the posting restriction unit 37 selects, from among the user management information 13 corresponding to the user identification information included in the posted information, Report information is acquired (step S21). At this time, the post restriction unit 37 may acquire the number of reports for each post and the total number of reports.

The posting restriction unit 37 determines whether or not the total number of reports is equal to or greater than a predetermined number (step S22). Here, it is estimated whether or not there is a high possibility that the user will post inappropriate expressions based on a track record of posts that include inappropriate expressions. For example, even if a user has posted only once in the past, the total number of reports will be large if many reports such as "20" are made in response to the content of that one post. Also, even if the number of reports for each post is small, the total number of reports will increase if the number of posts reported is large. For example, if a post that received two or more reports has been posted ten times or more, the total number of reports will be "20" or more.

When the posting restriction unit 37 determines that the total number of reports is less than the predetermined number (step S22: NO), the posting process without restriction is performed in the same manner as in step S19 (step S27). On the other hand, when the server 2 determines that the total number of reports is equal to or greater than the predetermined number (step S22: YES), the server 2 determines whether or not the number of reports for each post included in the report information is equal to or greater than the predetermined number. It judges (step S23).

In step S23, if the posting restriction unit 37 determines that the number of reports does not exceed the predetermined number, i.e., if it determines that the number of reports for each post is less than the predetermined number (step S23: NO), step Similar to S14, the user with the total number of reports equal to or greater than a predetermined number is alerted (step 26). Also, the posting restriction unit 37 executes the posting process without restrictions, as in step S19 (step S27). In other words, if the total number of reports is equal to or greater than the predetermined number and the number of reports for each post is less than the predetermined number, it is possible that there is a possibility that malicious reports have been made, and no restriction is imposed. For example, although the reporting function has the advantage of being able to suppress posting restrictions based on an erroneous determination by the determination unit 33, malicious users may report posts that do not contain inappropriate expressions. The possibility of doing so is also envisioned. However, a malicious user cannot send many reports to one post. Therefore, even if the total number of reports is high, if the number of reports per posting is small, it is doubtful that the user is posting inappropriate expressions. There are no posting restrictions on

On the other hand, in step S23, if the post restriction unit 37 determines that there is a post with a predetermined number of reports or more (step S23: YES), the user who made the post is regarded as the first user, and step S18 is performed. Post restriction processing is performed in the same manner as (step S24). In other words, the content posted by the first user who has received a predetermined number of reports or more and who has received a predetermined number or more of reports is not viewed by other users even if it does not contain inappropriate expressions. .

When the posting restriction unit 37 performs the posting process without restriction (step S27) or the posting restriction process (step S24), it determines whether or not the response acceptance period has ended (step S20).

It should be noted that in step S14, if the user continues to make posts that do not include inappropriate expressions after a warning is issued, the number of inappropriate posts may be reset to an initial value or decreased. Alternatively, if attention is called in step S26 and postings without reports are continued thereafter, the number of calls and the total number of calls of the attention calling information may be reset or reduced to initial values. At this time, the posting restriction unit 37 determines the elapsed period after updating the number of inappropriate posts or the number of reports. When the period during which the number of inappropriate posts or the number of reports is not updated reaches a predetermined period, the number of inappropriate posts or the number of reports is reset or reduced. Alternatively, the server 2 counts the number of postings of posted content that does not include inappropriate expressions and the number of postings of posted content that does not contain a report every time it receives posted information from a user. Then, the server 2 resets or reduces the number of inappropriate posts or the number of reports when the number of posts reaches a predetermined number.

The server 2 performs statistics using the contribution log information 15 when the period for accepting contributions ends. At this time, the server 2 may perform monitor survey statistics excluding the contributions of the first user. In this case, since unnecessary data is excluded, the requester can obtain research results with improved accuracy.

(User device screen)
Screens displayed on the display unit 24 of the user device 4 will be described with reference to FIGS. 11 and 12 . The screen displayed on the display unit 24 is displayed when the web browser program 25 reads the posted display information received from the server 2 .

FIG. 11 shows a warning screen 40. FIG. The alert screen 40 is a screen based on the alert information transmitted by the alert section 34 of the server 2 . The alert screen 40 includes an alert display section 41 . The warning section 34 displays that the posted content may contain inappropriate expressions. Further, the attention calling portion 34 includes a confirmation button 41A as a first selection portion and a post button 41B as a second selection portion. When the user selects the confirmation button 41A, an input form is displayed. At this time, the user can correct the displayed posted content. When the user corrects the posted content, the user device 4 transmits posted information including the corrected posted content to the server 2 . If inappropriate expressions are no longer included in the posted content due to the correction, the user evaluation unit 36 does not update the number of times of inappropriate posting. When the user selects the post button 41</b>B, the user device 4 transmits to the server 2 posted information including posted content that has not been corrected.

Referring to FIG. 12, first post display screen 50A displayed on user device 4A of first user 6A subject to post restriction, and second post display screen 50B displayed on user device 4B of second user 6B. An example of is explained. Note that the first post display screen 50</b>A and the second post display screen 50</b>B will simply be referred to as the post display screen 50 when described without distinguishing between them. Further, when the first user 6A and the second user 6B and the user devices 4A and 4B are described without being distinguished from each other, they are simply referred to as the user 6 and the user device 4, respectively.

First, the basic configuration of the post display screen 50 will be described. The post display screen 50 includes a question display portion 51 , a post content display area 52 and an input form 53 . The question display portion 51 displays the question content of the survey request information 14 . The posted content display area 52 displays information in which the posted content transmitted from the user device 4 is integrated for each question. The posted content display area 52 includes posted content 55 , poster identification information 56 , and input date/time 57 . The posted content 55 is the user's answer to the question and is the posted content included in the posted log information 15 . The poster identification information 56 is identification information temporarily assigned by the server 2 to users participating in the monitor survey, and is, for example, a number. Here, the poster identification information 56 is information different from the user identification information, but the user identification information may be displayed as the poster identification information 56 .

The posted content 55 is arranged in chronological order in the posted content display area 52 . The posted content display area 52 may be configured so that past posted content 55 can be browsed by a scroll operation. In the posted content display area 52, for example, the posted content 55 whose input date 57 is relatively early is displayed above the posted content 55 whose input date 57 is relatively late. Further, when the posted content 55 cannot be displayed in the posted content display area 52 , the posted content 55 associated with the earliest input date and time 57 may be hidden from the posted content display area 52 . Further, the posted content 55 posted by the user 6 himself and the posted content 55 posted by the other users 6 may be displayed so as to be identifiable. For example, the posted content 55 posted by the user 6 himself may be positioned on the right side of the posted content display area 52, and the posted content 55 posted by other users 6 may be positioned on the left side. Also, the color of the posted content 55 posted by the user 6 may be different from the color of the object of the other posted content 55 . Also, the input form 53 is an area for inputting the posted content. When user 6 selects content transmission unit 54 , user device 4 generates posted information including the posted content entered in the input form, and transmits the posted information to server 2 .

Further, the user 6 viewing the post display screen 50 can make a report by performing a predetermined operation including selection of the post content 55 . When a report is instructed by the operation of the user 6 , the user device 4 transmits report information including the posting number associated with the posted content 55 and the identification information of the user 6 who made the report to the server 2 . Upon receiving the report information, the evaluation information acquisition unit 35 of the server 2 searches for the post log information 15 having the post number included in the report information. Then, the user evaluation unit 36 updates the reporting user information and the number of reports in the detected posting log information 15 . Also, the user evaluation unit 36 updates the report information of the user management information 13 .

Next, the difference between the first post display screen 50A and the second post display screen 50B will be described. The first post display screen 50A includes posted content 55A of the first user 6A and posted content 55 of the second user 6B. Therefore, it is difficult for the first user 6A to notice that the posting is restricted. Therefore, it is possible to suppress a decrease in motivation of the first user 6A due to the posting restriction. On the other hand, second post display screen 50B does not include posted content 55A of first user 6A whose posting is restricted. Therefore, the second user 6B does not browse posts containing inappropriate expressions or posted content 55 that may include inappropriate expressions. Therefore, it is possible to suppress the second user 6B from feeling uncomfortable with the content posted by other users, so that the second user 6B can concentrate on answering the question.

Effects of the first embodiment will be described.
(1-1) Even if the user evaluation information of the first user 6A satisfies the posting restriction condition, the posting of the first user 6A is displayed on the screen of the user device 4A used by the first user 6A. Therefore, it is possible to prevent the first user 6A from losing motivation due to the forced deletion of the post. On the other hand, the post by the first user 6A may cause annoyance to the second user 6B, so the post by the first user 6A is not displayed on the screen of the user device 4B used by the second user 6B. Therefore, it is possible to reduce the chances of the second user 6B viewing a post that may contain inappropriate expressions of the first user 6A. Therefore, not only the first user 6A, but also the second user 6B can suppress the decrease in motivation caused by viewing a post that may contain inappropriate expressions, so that the use of the monitor research service can be improved. It is possible to suppress the reduction of

(1-2) The alerting unit 34 outputs the alerting information to the user device 4 when a user whose user evaluation information satisfies the alerting condition posts, so that content including inappropriate expressions is posted. can be suppressed.

(1-3) The user evaluation unit 36 updates the user evaluation information based on the determination result of the determination unit 33 that determines whether or not inappropriate expressions are included in the posted content. can be expressed for each user.

(1-4) The posting restriction unit 37 determines that the posting restriction condition is satisfied when the number of times of inappropriate posting is equal to or greater than the predetermined number. Trending users 6 can be identified and their posts restricted.

(1-5) The user evaluation unit 36 updates the user evaluation information associated with the user based on the number of reports from the other users 6 that have determined that the content posted by the user 6 is inappropriate. Therefore, it is possible to evaluate the contribution of the user 6 based on objective information seen from other users.

(1-6) The posting restriction unit 37 determines that the posting restriction condition is satisfied when the number of reports from other users regarding the posting is equal to or greater than the predetermined number, so that the predetermined number is appropriately set. , you can identify users who tend to post inappropriately and limit their postings.

(1-7) The user can correct the posted content that has been sent to the server 2 by selecting the post button 41B, which is the first selection section, on the alert screen 40 . Therefore, the user can avoid restrictions on posting by correcting the posted content each time attention is called.

(1-8) By selecting the post button 41B, which is the second selection section, on the alert screen 40, the user can post without correcting the posted content. Therefore, when the server 2 calls attention to a post that clearly does not contain inappropriate expressions, the post can be ignored and the post can be continued.

(1-9) Since the second user 6B does not view posts that may contain inappropriate expressions in a monitor survey that integrates posted information in response to questions presented to users, the second user 6B asks questions You can concentrate on posting to Since the post sent by the first user himself is displayed, the first user 6A is prevented from becoming less motivated to post the question. Therefore, the monitor survey provided by the posted information management system 1 proceeds smoothly.

(1-10) Whether or not the posted content is inappropriate depends on the question. The server 2 uses the NG word DB 16 that stores possibly inappropriate words for each question to determine whether or not the post is appropriate. Therefore, the server 2 can make an accurate judgment on posts containing inappropriate expressions.

(Second embodiment)
A second embodiment of the posted information management system, posted information management method, and program will be described. The second embodiment differs from the first embodiment in that the posting restriction condition is changed according to the user.

The control unit 10 of the server 2 further functions as a condition changing unit by reading and executing the posted information management program. The illustration of the condition changing unit is omitted for the sake of convenience.
The condition changing unit changes the posting restriction condition according to the attribute set for each user. Specifically, the condition changing unit refers to groups included in the user management information 13 and determines whether or not the user belongs to a predetermined group. The predetermined group is a group to which users who are less likely to post inappropriate expressions belong.

For example, the predetermined group is the "excellent rank" group. If the condition changing unit determines that the user belongs to a group with an excellent rank, the condition changing unit sets the predetermined number of times, which is the upper limit, of the first posting restriction condition (step S17) that the number of inappropriate posts is equal to or greater than a predetermined number of times. to increase For example, if the initial value of the number of inappropriate posts is "2", the number of inappropriate posts associated with users belonging to the excellent rank is set to "5". By making it difficult for users belonging to the excellent rank to easily meet the posting restriction conditions, it is possible to prevent the posting restrictions from being imposed in spite of postings that do not contain inappropriate expressions. .

Instead of or in addition to the above condition change, if the condition change unit determines that the user belongs to the excellent rank, the total number of reports is a predetermined number or more and the number of reports per post is a predetermined number or more. At least one of the second post restriction conditions (steps S22 and S23) is increased by a predetermined number. For example, if the initial value of the predetermined number set for the total number of reports is "3", the predetermined number set for the users belonging to the superior rank is set to "5". For example, if the initial value of the predetermined number set for the number of reports for each post is "3", the predetermined number set for users belonging to the excellent rank is set to "6". This makes it difficult for users belonging to the excellent rank to easily reach the posting restriction conditions.

In this way, it becomes difficult to restrict posting to users who belong to a group with an excellent rank. Therefore, it is possible to prevent erroneous determination that the post contains inappropriate expressions even though inappropriate expressions are not included.

In the second embodiment, the following effects can be obtained in addition to the effects described in (1-1) to (1-10) of the first embodiment.
(2-1) Since the posting restriction conditions are changed according to the group set for each user, not only the posting content itself but also the possibility that the posting content includes inappropriate expressions is determined from various viewpoints. can do.

Each of the above embodiments can be implemented with the following modifications. Each of the above-described embodiments and the following modifications can be implemented in combination with each other within a technically consistent range.
(Report judgment processing)
- In each of the above-described embodiments, users who participate in monitor surveys report posts. Instead of or in addition to this, an administrator other than the users participating in the monitor survey may make the report. The manager in this case includes at least one of the service provider who provides the post management service and the requester who made the survey request. By doing so, it is possible to improve the reliability of the report information because the report will not be made maliciously.

- In each of the above-described embodiments, posting is restricted when the second posting restriction condition is satisfied that the number of reports for each post is equal to or greater than a predetermined number and the total number of reports is equal to or greater than a predetermined number. Alternatively, posting may be restricted when either the number of reports for each post is equal to or greater than a predetermined number or the total number of reports is equal to or greater than a predetermined number. Even if only one of them is determined, it is possible to determine whether or not the user has a tendency to post inappropriately.

(Judgment part)
- In each of the embodiments described above, the determination unit 33 determines whether or not inappropriate expressions are included in the posted content. Instead of or in addition to this, expressions other than inappropriate expressions or posting situations may be evaluated. For example, the determination unit 33 calculates a high evaluation value for the posted content when the number of characters is large. Alternatively, if inappropriate expressions are not included, a high evaluation value is calculated for the posted content. Alternatively, a high evaluation value is calculated for the posted content when it includes an expression in line with the content of the question or includes many expressions in line with the content of the question. In this case, the evaluation information acquisition unit acquires information reflecting these evaluation values as the posted evaluation information. The user evaluation section updates the user evaluation information based on this posted evaluation information. Instead of or in addition to part of the first posting restricting condition and the second posting restricting condition, the posting restricting unit 37 may determine that the posting restricting condition is satisfied when these evaluation values are low.

(Warning part)
In each of the embodiments described above, the alerting unit 34 transmits alerting information to the user device 4 when the determination unit 33 determines that inappropriate content is included in the posted content. Upon receiving the alert information, the user device 4 outputs the alert screen 40 to the display unit 24 . Alternatively, when the determining unit 33 determines that the posted content includes inappropriate content, a process of calling attention (step S14) and a process of determining whether or not the user has corrected the posted content ( Step S16) may be omitted, and the posting restriction unit 37 may determine whether or not the number of inappropriate posts by the user is equal to or greater than a predetermined number (step S17).

(User Evaluation Department)
- In each of the above embodiments, the user evaluation unit 36 updates the user evaluation information based on the number of inappropriate posts and the number of reports. Instead of or in addition to some of these, the number of times appropriate posts have been made and the posting status may be evaluated. For example, the user evaluation unit 36 may set a high evaluation value for the user when the number of times the questions are posted is not too few or too many. Instead of or in addition to part of the first posting limiting condition and the second posting limiting condition, the posting limiting unit 37 may determine that the posting limiting condition is satisfied when the user's evaluation value is low.

(posting restriction section)
- In each of the above embodiments, the first posting restriction condition is that the number of inappropriate posts is a predetermined number or more, or the second posting is that the number of reports per post is a predetermined number or more and the total number of reports is a predetermined number or more. When the restriction conditions are met, the posting restriction is performed. Alternatively, the post restriction process may be performed only for posts by users who satisfy the first post restriction condition. In other words, the notification by the user may be prevented. Alternatively, the posting restriction process may be performed only for posts by users who satisfy the second posting restriction condition. In other words, the determination process using the NG word DB 16 by the determination unit 33 may be omitted. By doing so, the load on the server 2 can be reduced.

(post display screen)
In each of the above-described embodiments, on the first post display screen 50A visually recognized by the first user 6A, the posted content 55 posted by the first user 6A is determined to include inappropriate expressions, and the posted content includes inappropriate expressions. The posted content determined to be absent is displayed in the same display mode. Instead, the first post display screen 50A displays the posted content 55 posted by the user himself/herself, while the posted content determined to include inappropriate expressions and the posted content determined not to include inappropriate expressions. You may make it differ from the display mode of the content of contribution. In this way, it is possible to call attention to the first user 6A even after posting while suppressing a decrease in motivation of the first user 6A.

- In each of the embodiments described above, the second post display screen 50B viewed by the second user 6B does not include the posted content 55 posted by the first user 6A. Alternatively, the second post display screen 50B may have a display section that does not include the content posted by the first user 6A and indicates that a posting event has occurred. This display part may include a message such as "may contain inappropriate expressions" or "post has been deleted", and may not include the posted content posted by first user 6A.

If the number of inappropriate posts or the number of reports is reset after the post restriction process is performed because the first user's post satisfies the post restriction condition, the post restriction unit 37 determines that the first user's post satisfies the post restriction condition. It is judged again whether or not the condition is satisfied. Then, when the posting restriction unit 37 determines that the first user's posting does not satisfy the posting restriction conditions, the past postings of the first user while the posting restriction process was being executed continue to be hidden. . Alternatively, when the posting by the first user no longer satisfies the posting restriction condition, the posting by the first user while the posting restriction processing was being executed may be changed from the hidden state to the displayed state. Note that if the posted content 55 cannot be displayed in the posted content display area 52 that displays the posted content 55 in chronological order, the posted content 55 will be is hidden.

- In each of the above embodiments, the number of inappropriate posts and the number of reports are counted for each user. Alternatively, the posting restriction unit 37 may set parameters such as the number of inappropriate posts by the user and the number of reports for each chat room generated for each question of the survey service. In other words, when one user posts to multiple chat rooms at different times, the user is notified of the number of inappropriate posts and reports in the first chat room, and the number of inappropriate posts in the second chat room. The number of inappropriate postings and the number of reports may be set.

(user attributes)
- In the second embodiment, the group to which the user belongs is used as the attribute set for each user for changing the posting restriction condition. Instead of or in addition to this, numerical values obtained by evaluating each user may be used. For example, the number of past posts to the posted information management system 1, the average number of posts for each item, the number of inappropriate posts, the number of reports for each post, the total number of reports, as well as the evaluation from the client who requested the monitor survey, The numerical value may be calculated using at least one of the evaluation values of past posted content.

(post information management system)
- In each of the above-described embodiments, the posting service realized by the posted information management system 1 was explained as an example of the monitor research service. Alternatively, the posted information management system 1 may be a system that provides other posting services such as a group chat where a plurality of users post in an interactive manner or a bulletin board where a plurality of users display posted content. In this case as well, it is possible to prevent the second user from viewing a post containing inappropriate expressions and feel uncomfortable, or to prevent the first user from losing motivation to post.

- In each of the above embodiments, the user device 4 uses the web browser program 25 to participate in the monitor survey. Alternatively, user device 4 may store a post information management program for terminals in storage unit 22 . The posted information management program is a so-called native application program. In this case, the control unit 20 of the user device 4 may determine whether or not the posted content includes an inappropriate expression, or determine whether or not the user evaluation information satisfies the posting restriction conditions. good. Also, the user device 4 may store the posting log information 15 including the user's posting content or similar data in the storage unit 22 . Also, the user device 4 receives the posted information from the server 2 and updates the post display screen each time another user posts. At this time, if the user evaluation information of the first user who is another user satisfies the posting restriction condition, the user device 4 may receive from the server 2 a command to hide the posts of the first user. Then, the second post display screen 50B that does not include the posted content 55A of the first user 6A whose posting is restricted may be generated. In other words, the user device 4 executes the program to set the post receiving unit 31, the post transmitting unit 32, the determining unit 33, the alerting unit 34, the evaluation information acquiring unit 35, the user evaluating unit 36, and the post restricting unit 37. function as at least one. Note that the user device 4 may function as the question presentation unit 30 .

Alternatively, the user device 4 may be a hybrid application capable of executing processing by the native part and processing by the web application part. In this case, for example, the native section may determine whether or not the user evaluation information satisfies the posting restriction conditions. Also, the web application unit may interpret the web data transmitted from the server 2 by WebView or the like and display the posted content. In this case, the user device 4 includes at least the question presenting unit 30, the post receiving unit 31, the post transmitting unit 32, the judging unit 33, the attention calling unit 34, the evaluation information acquiring unit 35, the user evaluating unit 36, and the post restricting unit 37. function as one.

As described above, the question presentation unit 30, the post reception unit 31, the post transmission unit 32, the determination unit 33, the alert unit 34, the evaluation information acquisition unit 35, the user evaluation unit 36, and the Either the user device 4 or the server 2 may be provided with the posting restriction unit 37 .

DESCRIPTION OF SYMBOLS 1... Posting information management system, 2... Server, 3... Client terminal, 4... User device.

Claims (13)

a post receiving unit that receives post information from a user device used by a user;
a post transmission unit that transmits the received post information to a user device used by another user;
an evaluation information acquisition unit that acquires posted evaluation information indicating that posted content transmitted from the user device is inappropriate;
a user evaluation unit that updates, based on the posted evaluation information, user evaluation information that evaluates the user who transmitted the posted information;
A post by a first user whose user evaluation information satisfies a post restriction condition is output to a user device used by the first user, and the post by the first user is output to a user device used by a second user other than the first user. A post information management system comprising: a post restriction unit that does not allow output. When the posted information is received from the user device, it is determined whether or not the user evaluation information associated with the user who transmitted the posted information satisfies the alerting condition, and the user evaluation information satisfies the alerting condition. 2. The posted information management system according to claim 1, further comprising an alerting unit that causes a user device used by the user to output alerting information in a case where the information is posted. further comprising a storage unit that stores in advance a character string that may be an inappropriate expression,
The user evaluation unit determines whether or not the character string stored in the storage unit and having the possibility of becoming an inappropriate expression is included in the content posted by the user. 3. The posted information management system according to claim 1, wherein the evaluation information is updated. the user evaluation information includes the number of inappropriate posts, which is the number of posts containing the character string;
4. The posted information management system according to claim 3, wherein said posting restriction unit determines that said user evaluation information satisfies said posting restriction condition when said inappropriate posting count is equal to or greater than a predetermined number. The user evaluation unit updates the user evaluation information associated with the user, based on the number of reports from other users or administrators that the content posted by the user is inappropriate. 5. The posted information management system according to any one of 4. 6. The posted information management system according to claim 5, wherein said posting restriction unit determines that said user evaluation information satisfies said posting restriction condition when said reported number included in said user evaluation information is equal to or greater than a predetermined number. . 7. The posted information management system according to any one of claims 1 to 6, further comprising a condition changing unit that changes said posting restriction condition according to an attribute set for each user. 8. The posted information management system according to claim 7, wherein said attribute is a group to which said user belongs. 3. The posted information management system according to claim 2, wherein the alert information includes information for causing the user device to display a first selection section for correcting and posting posted content input by the user. 10. The posted information management system according to claim 2 or 9, wherein the alert information includes information for causing the user device to display a second selection section for posting without correcting the posted content input by the user. a question presentation unit that causes the user device to output a question for the user;
further comprising a storage unit that stores in advance a character string that may be an inappropriate expression in association with the question;
The user evaluation unit determines whether or not the character string stored in the storage unit and having the possibility of becoming an inappropriate expression is included in the content posted by the user. 11. The posted information management system according to any one of claims 1 to 10, which updates evaluation information. on one or more computers,
receiving posted information from a user device used by a user;
a step of transmitting the received posted information to a user device used by another user;
a step of acquiring post evaluation information indicating that posted content transmitted from the user device is inappropriate;
updating user evaluation information evaluating the user who sent the posted information based on the posted evaluation information;
A post by a first user whose user evaluation information satisfies a post restriction condition is output to a user device used by the first user, and the post by the first user is output to a user device used by a second user other than the first user. A post information management program that executes a step that does not output and a step that does not output. one or more computers
receiving posted information from a user device used by a user;
a step of transmitting the received posted information to a user device used by another user;
a step of acquiring post evaluation information indicating that posted content transmitted from the user device is inappropriate;
updating user evaluation information evaluating the user who sent the posted information based on the posted evaluation information;
A post by a first user whose user evaluation information satisfies a post restriction condition is output to a user device used by the first user, and the post by the first user is output to a user device used by a second user other than the first user. Posted information management method for executing steps that do not output.

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