JP2023056734A - Information processing device, control method, and computer program - Google Patents

Abstract

To easily share operation know-hows.SOLUTION: An information processing device includes: storage means that stores one or more work procedures; reception means that receives a work request from a user terminal; selection means that selects a work procedure corresponding to the work request from the work procedures stored in the storage means; asking means that asks the user terminal about work to be executed, on the basis of the selected work procedure; and execution means that according to a reply about the asking from the user terminal, causes a predetermined work processing system associated with a user who uses the user terminal to execute processing corresponding to the work request.SELECTED DRAWING: Figure 6

Description

The present invention relates to an information processing device, control method, and computer program.

Companies and the like have internal rules for various tasks such as attendance, expense reimbursement, and contract work. Such in-house rules are held in work procedure manuals as know-how. Patent Literature 1 discloses a technique for automatically generating a work procedure manual. Moreover, in many cases, the internal rules as described above are kept in the minds of individuals rather than in documents such as work procedure manuals (personalization).

JP 2010-123045 A

However, there is a risk that the know-how may be lost due to the location of the work procedure manual becoming unknown or the transfer of the individual who holds the know-how in his or her mind. rice field.

The present invention has been made in view of such circumstances, and an object of the present invention is to facilitate sharing of business know-how.

In order to achieve the above object, one aspect of the present invention is
a storage means for storing one or more work procedure manuals;
receiving means for receiving a work request from a user terminal;
selecting means for selecting a work procedure manual corresponding to the work request from the work procedure manuals stored in the storage means;
an inquiry means for asking the user terminal about the work to be performed based on the selected work procedure manual;
execution means for causing a predetermined work processing system associated with a user using the user terminal to execute processing corresponding to the work request in response to a reply from the user terminal to the inquiry;
It is an information processing device having

According to the present invention, business know-how can be easily shared.

It is a figure which shows an example of business. 1 is a diagram showing an example of a system used in business; FIG. BRIEF DESCRIPTION OF THE DRAWINGS It is a figure explaining the outline|summary of a business know-how management system. It is a figure which shows the outline of a structure of a system. It is a block diagram which shows the hardware constitutions of a server. It is a functional block diagram which shows an example of the functional structure of a server. It is a flow chart which shows an example of work procedure manual creation processing. It is a figure which shows an example of a work procedure document creation screen. It is a flow chart which shows an example of calling processing. It is a figure which shows an example of a chat screen. It is a figure which shows an example of provision and acquisition of a work procedure manual.

(embodiment)
<Overview>
Hereinafter, this embodiment will be described with reference to the drawings.
FIG. 1 is a diagram showing an example of business to which this embodiment can be applied. In this embodiment, an example will be described in which work is work that is continuously performed within a company. In the example of FIG. 1, attendance BS1, expense reimbursement BS2, and contracted work BS3 are illustrated as work. Each business is performed using an internal system or an external system in a typical company.

In Attendance BS1, employees of a company or the like register their starting and ending times in a predetermined attendance system. In the example of FIG. 1, the employee registers the starting time of work at 9:00 a.m. in a predetermined attendance system. In addition, the employee registers the closing time in a predetermined attendance system at 6:00 pm, which is the closing time.

In expense reimbursement BS2, employees of a company, etc., register expenses such as transportation expenses (fares for trains, taxis, airplanes, etc.) incurred on the job in a predetermined attendance system, for example, by the end of the current month. Then, the employee or the like scans the receipt for the transportation expense and uploads it to a predetermined system, or submits the original receipt. In the example of FIG. 1, the employee registers the fare "230 yen" when traveling by train from "xx station" to "yy station" in a predetermined system. In addition, the employee has registered the fare "1,500 yen" when traveling by taxi from "ABC town" to "xyz building" in a predetermined system.

In contract work BS3, an employee of a company or the like creates a contract, asks a superior (section chief, department manager, president, etc.) or a client to sign it, and stores it as an electronic file. In addition, when storing, the date of conclusion and the name of the client's company are added to the file name of the electronic file. In the example of Fig. 1, using an electronic signature service, the signatures of the signers (boss, customer) are obtained for each contract content, and the electronic data of the created contract (file name: "20210825_xxx company") is stored on a specific file server. are stored in

In this way, in various operations, although specific details such as the services (systems) used, approval routes, electronic data storage locations, and restrictions (upper and lower limits on amounts) differ from company to company, Each business is established by having each of them as know-how. In addition, although the specific contents as described above differ from company to company, the basic flow is the same.
For example, in Attendance BS1, it can be said that the following items are common to each company.
・Record the time at the start and end of work ・Submit by the specified date For example, in expense settlement BS2, the following items are common to each company.
・As information from the departure point to the destination, leave the amount and transportation method ・If there is a difference in receipt, submit it ・Submit by the closing date For example, in contract work BS3, the following items are common to each company It can be said.
・Obtain the signature of the subject person ・Obtain the signature of the other party ・Keep the signed contract

FIG. 2 is a diagram showing an example of a system used in each business. In the example of FIG. 2, cloud storage SS1, attendance system SS2, expense settlement system SS3, workflow SS4, and electronic contract system SS5 are shown.

The cloud storage SS1 is an external storage device for storing various electronic data. For example, the electronic data of the above contract can be stored. Electronic data can be stored anywhere by using the cloud storage SS1. In addition, by using the cloud storage SS1, information can be collected and unified.

The attendance system SS2 is a system for performing attendance management of employees as described above. By using the attendance system SS2, it is possible to input attendance information (for example, each time such as the start and end of work) from anywhere.

The expense reimbursement system SS3 is a system for performing expense reimbursement for employees and the like as described above. Expenses can be settled from anywhere by using the expense settlement system SS3.

Workflow SS4 is, for example, a system for managing various application flows within a company. By using the workflow SS4, it is possible to manage applications, approvals, etc. via the Internet. Also, by using the workflow SS4, past approvals can be confirmed.

The electronic contract system SS5 is a system that can conclude various contracts using electronic data. Paperless can be realized by using the electronic contract system SS5.

In this way, each business is established by using the system for each business. There is
・Even if an approval request comes in, you will not notice it after all ・Even if you want to perform approval processing, you cannot process it unless you connect to each system each time ・You cannot process it unless you start up your PC and connect to the Internet ・Request approval by e-mail・The files in the cloud storage are complicated and difficult to find. ・You cannot do anything while you are out. , describes a business know-how management system that solves the above problems.

FIG. 3 is a diagram illustrating an overview of a business know-how management system to which this embodiment can be applied.
For example, in the business know-how management system to which this embodiment is applicable, the user U can find a desired material in the cloud storage SS1 by tweeting on the terminal 2 via chat or the like.
Further, for example, in the business know-how management system to which the present embodiment can be applied, the user U can input information to the attendance system SS2 and the expense settlement system SS3 by inputting attendance and expenses through chat using the terminal 2. It can be carried out.
Further, for example, in the business know-how management system to which the present embodiment can be applied, an approval request arrives at the chat of the terminal 2, and the user U completes the approval of the workflow SS4 by pressing (tapping) a predetermined button. be able to.
Further, for example, in the business know-how management system to which the present embodiment is applicable, the user U can use the terminal 2 to affix an electronic seal to the contract of the electronic contract system SS5.

In this way, by using a business know-how management system that aggregates various business know-how, business know-how can be easily shared. In addition, in this embodiment, it is also possible to share business know-how with other departments or other companies. Details of the business know-how management system to which the present embodiment can be applied will be described below.

<System configuration>
FIG. 4 is a diagram showing an overview of the system configuration of a business know-how management system to which this embodiment can be applied. A business know-how management system to which the present embodiment can be applied includes a server 1 (for example, an in-house server) that performs processing, a terminal 2 used by a user U, and an external server 3 via a predetermined network N such as the Internet. are connected to each other through That is, the server 1, the terminal 2, and the external server 3 can communicate via the network N. FIG.

The server 1 cooperates with each operation of the terminal 2 to execute various processes. The terminal 2 is, for example, a terminal such as a smart phone or a tablet. The server 1 can provide the external server 3 with work procedure manuals based on business know-how. Further, the server 1 can acquire (purchase) a work procedure manual based on business know-how from the external server 3 . Details will be described later.

<Hardware configuration>
FIG. 5 is a block diagram showing the hardware configuration of the server 1 according to this embodiment. The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input/output interface 15, an output section 16, and an input section 17. , a storage unit 18 , a communication unit 19 , and a drive 20 .

The CPU 11 executes various processes according to programs recorded in the ROM 12 or programs loaded from the storage unit 18 to the RAM 13 . The RAM 13 also stores data necessary for the CPU 11 to execute various processes. The CPU 11 , ROM 12 and RAM 13 are interconnected via a bus 14 . An input/output interface 15 is also connected to this bus 14 .

An output unit 16 , an input unit 17 , a storage unit 18 , a communication unit 19 and a drive 20 are connected to the input/output interface 15 . The output unit 16 includes a display, a speaker, and the like, and outputs various information as images and sounds. The input unit 17 is composed of a keyboard, a mouse, etc., and inputs various kinds of information. The storage unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), or the like, and stores various data. The communication unit 19 communicates with other devices via a network N including the Internet.

A removable medium 21 such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory is mounted in the drive 20 as appropriate. A program read from the removable medium 21 by the drive 20 is installed in the storage section 18 as necessary. In addition, the removable medium 21 can also store various data stored in the storage section 18 in the same manner as the storage section 18 .

<Functional configuration>
FIG. 6 is a functional block diagram showing an example of the functional configuration of the server 1 according to this embodiment.
The storage unit 18 of the server 1 is provided with a work procedure manual DB 41 or the like that stores a plurality of procedure manuals. The creation of the work procedure manual will be described later together with the description of the work procedure manual creation unit 35 .
Further, in the CPU 11 of the server 1, when operating, a reception unit 31, a selection unit 32, an inquiry unit 33, an execution unit 34, a work procedure manual creating unit 35, a work procedure manual providing unit 36, and a work procedure manual acquiring unit 37 etc. work.

The accepting unit 31 accepts a work request from the user U's terminal 2 .
The work request indicates the user U's intention to start work using the business know-how management system to which the present embodiment can be applied. For example, in the present embodiment, when performing expense reimbursement, the user uses the chat function of the terminal 2 to post "I want to reimburse". As a result, the reception unit 31 receives a work request for expense settlement.

The selection unit 32 selects a work procedure manual corresponding to the work request from a plurality of work procedure manuals recorded in the work procedure manual DB 41 .
A work procedure manual is a work procedure manual based on business know-how. Specifically, the work procedure manual is a procedure manual that includes information on start conditions, a work procedure defined by a work flow other than system requirements, and a work processing system to be executed. The selection unit 32 selects a work procedure manual corresponding to the work request from a plurality of work procedure manuals recorded in the work procedure manual DB 41 . For example, in the case of expense reimbursement as described above, the selection unit 32 selects a work procedure manual for the expense reimbursement. Note that the selection unit 32 can also be regarded as selecting the work procedure manual when the work request satisfies the activation conditions of the work procedure manual. The creation of the work procedure manual will be described later.

The inquiry unit 33 makes an inquiry about the work to be executed to the terminal 2 based on the selected work procedure manual.
The question is the content defined in the work procedure manual. For example, in the case of expense reimbursement as described above, the inquiry unit 33 uses the chat function to inquire about routes, fares, means of transportation, and the like in order. Specific examples of questions will be described later with reference to FIGS. 9 and 10. FIG. In this embodiment, it is assumed that the reception unit 31 receives an answer to the inquiry by the inquiry unit 33 .

The execution unit 34 causes a predetermined work processing system associated with the user using the user terminal to execute processing corresponding to the work request in response to a reply from the user terminal to the inquiry.
The predetermined work processing system is an in-house system, an external system, or the like. In the case of expense reimbursement as described above, the route, fare, and means of transportation received from the user U are transmitted to the expense reimbursement system SS3 (predetermined work processing system), and the process corresponding to the work request is executed. . It should be noted that "linked to a user" means, for example, linked to a user rather than linked to a company because it is necessary to manage the login ID, password, etc. of the user U. A work processing system may be set up.

The work procedure manual creating unit 35 creates the above-described work procedure manual in response to the user U's creation request. Specifically, the work procedure manual creation unit 35 displays a work procedure manual creation screen, and receives input of various settings from the user U (terminal 2).
In the present embodiment, the work procedure manual creation unit 35 receives input from the user U of a startup condition, a work flow (work procedure), and system requirements as settings for the work procedure manual.
A start condition is a trigger condition for executing a process corresponding to a work request. Examples of the activation condition include a specific character string such as "I want to do xx (work content)", or a simple condition such as "When posted in chat" that activates when something is posted. Note that a voice indicating a specific character string (for example, "OK, xx!") may be used as an activation condition. Note that the activation condition is not limited to the above, and may be, for example, timer activation by a predetermined schedule function. In addition, activation is not limited to reception from the user U, and may be activation from a device or the like via an API, or activation from an application in another cloud service.
As described above, the business flow is items related to work contents other than the activation conditions and system requirements. The business flow includes, for example, selecting a predetermined item, inputting the contents of a predetermined item, and displaying a predetermined message. Note that the business flow does not include system requirements, so it can be applied to any work processing system. Note that the business flow may include start conditions.
The system requirement (connector) is a setting item for setting the above-described input content for the work processing system and executing it. The system requirements include the type of predetermined work processing system, connection destination, ID, password, correspondence information between input items of the work know-how management system and input items of the work processing system, and the like. The creation of the work procedure manual will be described in detail with reference to FIGS. 7 and 8. FIG.
The configuration of the work procedure manual creating unit 35 is arbitrary, and for example, a previously created work procedure manual may be used instead of the user himself/herself creating the work procedure manual.

The work procedure manual provision unit 36 provides the above-described work procedure manual to the predetermined external server 3 . As described above, in the work procedure manual, if the purpose is the same, the start condition and work flow can be widely applied without depending on the work processing system. Therefore, for example, company A's expense reimbursement work procedure manual can be used by company B. In this case, only the system requirements mentioned above need to be set appropriately. In this embodiment, the work procedure manual provision unit 36 can provide the work procedure manual created to a predetermined market server as the external server 3 . For example, money can be received in providing (selling) the work procedure manual.
The configuration of the work procedure manual providing unit 36 is arbitrary, and for example, the configuration of the work procedure manual providing unit 36 may not be provided. This is because the business know-how management system according to the present embodiment can basically be operated as a complete system for each company regardless of the market server described above.

The work procedure manual acquisition unit 37 acquires the above-described work procedure manual from the predetermined external server 3 . For example, it is assumed that a work procedure manual created by another company is acquired (purchased) from a predetermined market server.
The configuration of the work procedure manual acquisition unit 37 is arbitrary, and for example, the configuration of the work procedure manual acquisition unit 37 may not be provided. This is because the business know-how management system according to the present embodiment can basically be operated as a complete system for each company regardless of the market server described above.

<Process content: Work procedure manual creation process>
FIG. 7 is a flowchart illustrating an example of work procedure manual creation processing.

In step S<b>11 , the work procedure manual creating unit 35 receives a request from the user U to create a work procedure manual.

In step S12, the work procedure manual creation unit 35 controls the terminal 2 to display a work procedure manual creation screen.

In steps S13 to S15, the work procedure manual creation unit 35 receives input of activation conditions, work flow, and system requirements from the user U (terminal 2).

In step S<b>16 , the work procedure manual creation unit 35 records the created work procedure manual in the work procedure manual DB 41 .

<Display example: Work procedure manual creation screen>
FIG. 8 is a diagram showing an example of a work procedure manual creation screen. Reference numerals 81 to 88 are icons for setting business flows. Details will be described below.
Reference numeral 81 denotes an icon (item) for setting activation conditions. In the example of FIG. 8, "if posted in chat" is set as the activation condition. That is, in a chat with a predetermined bot, when arbitrary characters or the like are input, the work procedure manual shown in FIG. 8 is selected.

Reference numeral 82 is an icon representing a bot (VA: Virtual Assistant) in this embodiment. For example, by changing the color and expression of the icon indicated by reference numeral 82 for each work procedure manual, it is possible to easily distinguish it from other work procedure manuals. In this embodiment, the user U can optionally set the color and facial expression of the VA by using the icon indicated by reference numeral 82 .

Reference numeral 83 is an icon for setting a branch. In the example shown in FIG. 8, "transportation expenses" or "equipment purchase" is selected as the payment type selection.
Reference numeral 84a is an icon for prompting the user U to input a route in the settlement of "transportation expenses".
Reference numeral 84b is an icon for prompting the user U to enter a fee in the settlement of "transportation expenses".
A reference numeral 84c is an icon for prompting the user U to input the means of transportation in the settlement of the "transportation expenses".

Reference numeral 85 is an icon for registering with the expense reimbursement system. In the example of FIG. 8, reference numeral 85 is for registering with the expense settlement system (executing processing corresponding to the work request) based on the contents input by the user U in the settlement of "transportation expenses". is an icon.

Reference numeral 84a is an icon for prompting the user U to input purchased items in the "purchase of equipment" checkout.
Reference numeral 84b is an icon for prompting the user U to input the amount of money in the settlement of "purchase of equipment".
Reference numeral 84c is an icon for prompting the user U to input (attach; upload) a receipt in the settlement of the "equipment purchase".

Reference numeral 87 is an icon for registering with the expense reimbursement system. In the example of FIG. 8, reference numeral 87 is for registering in the expense settlement system (executing processing corresponding to the work request) based on the contents input by the user U in the settlement of "purchase of equipment". is an icon.

Reference numeral 88 is an icon for setting a business flow. In the example of FIG. 8, the reference numeral 88 is set to indicate an end guidance. That is, a message is set to be displayed on the terminal of the user when the work is completed.

In the work procedure manual described above, information related to the work processing system (for example, the expense settlement system) to be executed, such as system requirements, is stored (for example, as a connector) in the storage unit 18, and the above-mentioned reference numerals 81 and 83 to 88 are linked to each other. That is, for each icon shown in FIG. 8, for example, settings such as the type of expense settlement system used in the company to which the user U belongs, connection destination, ID, password, etc. are stored in the storage unit 18, and are associated with each icon. It is assumed that there is

<Processing content: Call processing>
FIG. 9 is a flow chart showing an example of calling processing.

In step S21, the reception unit 31 receives a work request from the user.

In step S22, the selection unit 32 (automatically) selects an appropriate work procedure manual according to the work request. For example, in the case of chat, the selection unit 32 compares the character string of the work request with activation conditions in a plurality of work procedure manuals, and selects a work procedure manual that matches the activation conditions.

In step S23, the inquiry unit 33 asks the user U about the work to be performed. For example, in the work procedure document shown in FIG. 8, the inquiry unit 33 asks whether the payment type is "transportation expenses" or "equipment purchase" by displaying options.

In step S24, the reception unit 31 acquires a reply to the inquiry. If there are items for which a plurality of questions are to be asked in the work procedure manual, the processing of steps S23 and S24 is repeated.
For example, when "transportation expenses" is selected (answered) in step S24, the inquiry unit 33 asks the user to enter the expenses, and the reception unit 31 obtains the answer. Next, the inquiry unit 33 asks the user to enter the fee, and the reception unit 31 obtains the answer. Then, the inquiry unit 33 asks the user to input transportation means, and the reception unit 31 acquires the response.

In step S25, the execution unit 34 executes processing corresponding to the work request.
For example, in step S24, when "transportation expenses" is selected (answered) and the above-mentioned input regarding transportation expenses is received, the execution unit 34 transmits the input (contents) regarding the transportation expenses to the expense reimbursement system. Run the expense claim process based on the System Requirements settings in .

In step S26, the execution unit 34 notifies the user U that the processing corresponding to the work request has ended.

<Display example: chat screen>
FIG. 10 is a diagram showing an example of a chat screen when the above-described calling process is performed using chat. FIG. 10 shows an example in which the user U uses the terminal 2 to apply for transportation expenses.
First, when the user U inputs the characters "I want to settle the bill" (code MS1), the VA accepts the message as a work request.
Then, the VA selects the work procedure manual and asks questions according to the work procedure manual. In the example of FIG. 10, the VA asks "What is the payment type?"
When the VA accepts the user U's response, the VA further asks "OK. Now enter the route" (reference MS3). In the example of FIG. 10, the user U selects "transportation expenses".
Then, when the user U inputs characters "from Tokyo to Yokohama" (code MS4), the VA asks "what is the charge?" (code MS5). Similarly, when the character "480 yen" is input by the user U (symbol MS6), the VA asks "What is the means of transportation?" (symbol MS7). Similarly, when the user U inputs the characters "train" (code MS8), the VA displays the characters "then I will register" (code MS9). Then, when the registration is completed, the VA displays the characters "Registered" (mark MS10). Finally, the VA displays the text "Call me again when you need it. Thank you for your hard work."

<Regarding the provision and acquisition of work procedure manuals>
FIG. 11 is a diagram showing an example of provision and acquisition of work procedure manuals.
The work procedure manual created by the work procedure manual creation unit 35 can be provided from the server 1a to the external server 3 (market server) by the work procedure manual providing unit 36 . At this time, the company A using the server 1a may sell the work procedure manuals to earn profits.
The work procedure manual provided by company A may be purchased by server 1b (company B), server 1c (company C), server 1d (company D), etc. In this case, the work procedures of servers 1b to 1d It is acquired by the procedure manual acquisition unit 37 and stored in each work procedure manual DB.

<Advantageous effects of the present embodiment>
According to the above-described embodiment, the system requirements and the work flow are separately managed in the work procedure manual, so that the user U can make an application or the like without being aware of the work processing system.

Further, according to the above-described embodiment, by converting the digitized business know-how into a template as a work procedure manual, the business know-how for each individual to proceed with the business can be digitally used by the VA to perform the work. A digital manual can be created. In addition, as a result, work procedure manuals can be distributed beyond the boundaries of departments and companies. In other departments and other companies that have obtained the work procedure manual, only the system requirements need to be customized.

Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the range that can achieve the object of the present invention are included in the present invention. is.

(Modification)
In the above-described embodiment, attendance application, expense reimbursement, and contract work have been described as examples, but the work procedure is not limited to these, and work procedure manuals for various work may be created and executed by the VA. For example, the above-described business know-how management system can be applied to business such as searching for and retrieving emails with invoices attached. In this case, for example, the VA may ask for information such as the message contained in the mail and the sender.

In the above-described embodiment, an example of using one chat for one VA has been described, but the present invention is not limited to this, and a VA may be created for each work procedure manual, for example. For example, in the case of chat, the VA may be divided by creating a chat room for each work procedure manual. Thereby, even when the activation conditions are similar in a plurality of work procedure manuals, an appropriate work procedure manual can be selected.

In the above-described embodiment, as an inquiry to the user, an example has been described in which only the payment type is asked as an option, but the present invention is not limited to this, and alternatives may be used as much as possible. For example, as for means of transportation, options of "airplane", "train", "taxi", and "other" may be asked, and if the user selects "other", the user may be prompted to enter a numerical value. . In this case, the options may be set in advance in the work procedure manual, or may be provided as options based on statistically frequent responses by the VA. As a result, the user's trouble of inputting numerical values and characters can be saved as much as possible.

Also, for example, the series of processes described above can be executed by hardware or by software. In other words, the functional configuration described above is merely an example and is not particularly limited. In other words, it is sufficient for the information processing system to have a function capable of executing the series of processes described above as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example described above. Also, the locations of the functional blocks are not particularly limited to those shown in FIG. 4, and may be arbitrary. For example, the functional blocks of the server may be transferred to another device (terminal) or the like. Conversely, functional blocks of other devices may be transferred to a server or the like. Also, one functional block may be composed of hardware alone, software alone, or a combination thereof.

When a series of processes is to be executed by software, a program constituting the software is installed in a computer or the like from a network or a recording medium. The computer may be a computer built into dedicated hardware. Also, the computer may be a computer capable of executing various functions by installing various programs, such as a server, a general-purpose smart phone, or a personal computer.

A recording medium containing such a program not only consists of a removable medium (not shown) that is distributed separately from the device main body in order to provide the program to the user, etc., but is also preinstalled in the device main body and stored in the user's memory. It is composed of a recording medium etc. provided for Note that the recording medium may be installed in a server or the like, or may be accessible.

In this specification, the steps of writing a program recorded on a recording medium are not necessarily processed chronologically according to the order, but may be executed in parallel or individually. It also includes the processing to be executed. Further, in this specification, the term "system" means an overall device composed of a plurality of devices, a plurality of means, or the like.

(others)
In other words, the server to which the present invention is applied can take various embodiments having the following configurations.
That is, storage means (for example, storage unit 18) for storing one or more work procedure manuals;
a receiving means (for example, a receiving unit 31) that receives a work request from a user terminal (for example, terminal 2);
selection means (selection unit 32) for selecting a work procedure manual corresponding to the work request from the work procedure manuals stored in the storage means;
an inquiry means (for example, an inquiry unit 33) for inquiring about the work to be performed to the user terminal based on the selected work procedure manual;
In response to a response from the user terminal to the inquiry, a predetermined work processing system (for example, an expense settlement system, etc.) associated with the user using the user terminal executes processing corresponding to the work request. Execution means (for example, execution unit 34) that causes
It is an information processing device having
Further, the work procedure manual is preferably a work procedure manual based on business know-how.
Further, the work procedure manual preferably includes information related to the work procedure defined by the business flow other than the activation conditions and system requirements.
This makes it possible to easily share business know-how. Note that the activation conditions described above may be managed (as separate electronic data) separately from the work procedure manual. Note that the work processing system to be executed as described above may be managed as a part of the work procedure manual.

Moreover, it is preferable to further include work procedure manual providing means (for example, work procedure manual providing unit 36) for providing the work procedure manual to a predetermined external server.
Moreover, it is preferable to further include work procedure manual acquisition means (for example, work procedure manual acquisition unit 37) that acquires the work procedure manual from a predetermined external server.
As a result, work procedure manuals can be distributed beyond the boundaries of companies, and the market can be activated.

a receiving step of receiving a work request from a user terminal;
a selection step of selecting a work procedure manual corresponding to the work request from the work procedure manuals stored in a storage means;
an inquiry step of asking the user terminal about a work to be performed based on the selected work procedure manual;
an execution step of causing a predetermined work processing system associated with a user using the user terminal to execute processing corresponding to the work request in response to a reply from the user terminal to the inquiry;
may be a control method for an information processing apparatus having

a receiving step of receiving a work request from a user terminal;
a selection step of selecting a work procedure manual corresponding to the work request from the work procedure manuals stored in a storage means;
an inquiry step of asking the user terminal about a work to be performed based on the selected work procedure manual;
an execution step of causing a predetermined work processing system associated with a user using the user terminal to execute processing corresponding to the work request in response to a reply from the user terminal to the inquiry;
may be a computer program for executing by the computer.

1: Server 2: Terminal 3: External Server 11: CPU 18: Storage Unit 19: Communication Unit 31: Reception Unit 32: Selection Unit 33: Inquiry Unit 34: Execution Unit 35: Work Procedure Manual Creation Unit 36: Work Procedure Manual Provision Unit 37: Work procedure manual acquisition unit 41: Work procedure manual DB

Claims (7)

a storage means for storing one or more work procedure manuals;
receiving means for receiving a work request from a user terminal;
selecting means for selecting a work procedure manual corresponding to the work request from the work procedure manuals stored in the storage means;
an inquiry means for asking the user terminal about the work to be performed based on the selected work procedure manual;
execution means for causing a predetermined work processing system associated with a user using the user terminal to execute processing corresponding to the work request in response to a reply from the user terminal to the inquiry;
Information processing device having The work procedure manual is a work procedure manual based on business know-how,
The information processing device according to claim 1 . The work procedure manual includes information on the work procedure defined in the business flow other than the startup conditions and system requirements,
The information processing apparatus according to claim 1 or 2. further comprising work procedure manual providing means for providing the work procedure manual to a predetermined external server;
The information processing apparatus according to any one of claims 1 to 3. further comprising work procedure manual acquisition means for acquiring the work procedure manual from a predetermined external server;
The information processing apparatus according to any one of claims 1 to 4. a receiving step of receiving a work request from a user terminal;
a selection step of selecting a work procedure manual corresponding to the work request from the work procedure manuals stored in a storage means;
an inquiry step of asking the user terminal about a work to be performed based on the selected work procedure manual;
an execution step of causing a predetermined work processing system associated with a user using the user terminal to execute processing corresponding to the work request in response to a reply from the user terminal to the inquiry;
A control method for an information processing apparatus having a receiving step of receiving a work request from a user terminal;
a selection step of selecting a work procedure manual corresponding to the work request from the work procedure manuals stored in a storage means;
an inquiry step of asking the user terminal about a work to be performed based on the selected work procedure manual;
an execution step of causing a predetermined work processing system associated with a user using the user terminal to execute processing corresponding to the work request in response to a reply from the user terminal to the inquiry;
computer program for execution by a computer.

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