KR102100990B1 - Method, system and recording medium for providing reservation service by service interaction - Google Patents

Abstract

Disclosed is a general-purpose reservation method and system and recording medium through service linkage. The general purpose reservation method includes exposing a reservation user interface (UI) for a reservation request for at least some products exposed through a portal site; And providing a real-time reservation function through communication with an operator related to the product according to a reservation request using the reservation UI.

Description

Universal reservation method through service linkage and system and recording medium {METHOD, SYSTEM AND RECORDING MEDIUM FOR PROVIDING RESERVATION SERVICE BY SERVICE INTERACTION}

Embodiments of the present invention relate to a technology for providing a real-time reservation service.

With the development of information and communication technology, the Internet has established itself as an important and essential medium in all fields such as society, culture, and economy.

For reservations at lodging establishments, experiential learning, hospitals, and academies, there is an offline method in which the user makes a phone call directly to the company or makes a reservation through a reservation agency.

An improved reservation method compared to the offline method includes a reservation system based on a communication network, which is a method in which users directly request a reservation for a specific product by directly accessing the operator's site through the Internet.

For example, in Korean Patent Publication No. 10-2000-0030541 (published on June 5, 2000), a terminal device connected to a communication network is used to grasp the real-time reservation status of a business that the user wants to use and remotely. A reservation system and method using a communication network for processing reservations is disclosed.

Provides a universal reservation method and a system and a recording medium that provide a universal reservation service through linkage between services.

Provided is a general-purpose reservation method and system and recording medium for connecting reservation functions in an information search environment.

We provide a universal reservation method, system, and recording medium that provide collections for search and reservation of businesses according to search terms.

We provide a general-purpose reservation method, system, and recording medium that can be used for both reservation and payment using an account on the portal site.

It provides a mobile-optimized reservation environment and a general-purpose reservation method and system and recording medium that provide real-time notifications related to reservations.

It provides a general-purpose reservation method, system, and recording medium that manages reservation details comprehensively and secures reliability information by real users.

A computer-implemented general purpose reservation method, comprising: exposing a reservation user interface (UI) for a reservation request for at least some products exposed through a portal site; And providing a real-time reservation function through communication with an operator related to the product according to a reservation request using the reservation UI.

A computer readable medium including instructions for controlling a computer system to provide a reservation service, the instructions being a reservation user interface (UI) for requesting reservations for products related to reservations among products exposed on the portal site Exposing; And providing a real-time reservation function through communication with a business operator related to the product according to a reservation request using the reservation UI, provides a computer-readable storage medium for controlling the computer system by a method.

An exposure unit exposing a reservation user interface (UI) for requesting reservation for at least some products exposed through the portal site; And a provision unit that provides a real-time reservation function through communication with an operator related to the product according to a reservation request using the reservation UI.

According to an embodiment of the present invention, a real-time reservation function may be provided for advertisements exposed through the portal site, and a general purpose reservation service may be provided through linkage between services of the portal site.

According to an embodiment of the present invention, it is possible to connect entry into a reservation service in various information search environments, and provide a dedicated collection for search and reservation of companies according to search terms.

According to an embodiment of the present invention, it is possible to improve service usability of both a user and an operator by providing a service environment capable of both reservation and payment using an account of a portal site.

According to an embodiment of the present invention, it is possible to provide a mobile-optimized reservation environment and real-time notifications related to reservations, and manage reservation details in an integrated manner and secure reliability information by real users.

1 is a view for explaining an example of a reservation service environment in an embodiment of the present invention.
2 is a block diagram illustrating an internal configuration of a general purpose reservation system in an embodiment of the present invention.
3 is a flowchart illustrating a general-purpose reservation method in an embodiment of the present invention.
4 to 7 are exemplary views for explaining a product exposure process in one embodiment of the present invention.
8 to 12 are exemplary views for explaining a process of searching for a reservation target product in one embodiment of the present invention.
13 to 21 are exemplary views for explaining a product reservation process in one embodiment of the present invention.
22 is an exemplary diagram for explaining a user's later writing process in an embodiment of the present invention.
23 is an exemplary diagram for explaining a user evaluation process of an operator in an embodiment of the present invention.
24 is a block diagram illustrating an example of an internal configuration of a computer system in one embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

The present embodiments relate to a service model providing a reservation solution, and more particularly, to a method and system and a recording medium for providing a real-time reservation function in various information search environments through service linkage.

In this specification, a product may mean all items or services of a type / intangible provided by a business operator, and a business operator may mean a product providing entity, including an online store as well as an offline store manager. .

1 is a view for explaining an example of a reservation service environment in an embodiment of the present invention. 1 shows a user terminal 101, an operator terminal 102, and a universal reservation system 100. In FIG. 1, an arrow indicates that data can be transmitted and received between components using a wired or wireless network.

The user terminal 101 and the operator terminal 102 are personal computer (PC), laptop computer (laptop computer), smart phone (smart phone), tablet (tablet), wearable computer (wearable computer), a universal reservation system ( 100) may refer to any terminal device capable of accessing a web / mobile site related to the application or installing and executing a service-only application. At this time, the user terminal 101 and the operator terminal 102 may perform overall service operations such as service screen configuration, data input, data transmission and reception, and data storage under the control of a web / mobile site or a dedicated application.

The general purpose reservation system 100 serves as a service platform that provides a reservation service for products to clients. At this time, the universal reservation system 100 is implemented as at least one service platform and one system among the integrated search service, map service, shopping service, community service, and social network service, or is implemented as a separate system to link services. Reservation service can be provided through.

In particular, the universal reservation system 100 may provide a real-time reservation function by linking a chat for connection between the operator and the user. At this time, the universal reservation system 100 may generate and provide a web-type chat room by the service platform itself, or a messenger installed in the user terminal 101 and the operator terminal 102 in conjunction with a messenger platform that provides a messenger service. It is also possible to use a chat room on top.

The general-purpose reservation system 100 may be implemented in the form of an application on the user terminal 101 and the operator terminal 102, but is not limited thereto and is included in a service platform providing a real-time reservation service in a client-server environment. It is also possible to be implemented in the form.

2 is a block diagram for explaining the internal configuration of a general purpose reservation system in one embodiment of the present invention, and FIG. 3 is a flowchart illustrating a general purpose reservation method in an embodiment of the present invention.

2, the general purpose reservation system 200 according to the present embodiment may include a processor 210, a bus 220, a network interface 230, and a memory 240 and a database 250. have. The memory 240 may include an operating system 241 and a service provision routine 242. The processor 210 may include an exposure unit 211, a provision unit 212, and a management unit 213. In other embodiments, the universal reservation system 200 may include more components than those in FIG. 2.

The memory 240 is a computer-readable recording medium, and may include a non-permanent mass storage device such as random access memory (RAM), read only memory (ROM), and a disk drive. In addition, program codes for the operating system 241 and the service providing routine 242 may be stored in the memory 240. These software components may be loaded from a computer readable recording medium separate from the memory 240 using a drive mechanism (not shown). Such a separate computer-readable recording medium may include a computer-readable recording medium (not shown) such as a floppy drive, disk, tape, DVD / CD-ROM drive, and memory card. In other embodiments, software components may be loaded into memory 240 via network interface 230 rather than a computer-readable recording medium.

The bus 220 may enable communication and data transmission between components of the general purpose reservation system 200. The bus 220 may be configured using a high-speed serial bus, parallel bus, storage area network (SAN), and / or other suitable communication technology.

The network interface 230 may be a computer hardware component for connecting the universal reservation system 200 to a computer network. The network interface 230 may connect the general purpose reservation system 200 to a computer network through a wireless or wired connection.

The database 250 serves to store and maintain all information necessary to provide a real-time reservation service. In particular, the database 250 may maintain product information registered by a business operator, wherein the product information is registered by a business operator in connection with a product such as a product image, product price, product description, link information, business operator information, category, etc. It can mean any content. In FIG. 2, although it is illustrated as including the database 250 inside the universal reservation system 200, it is also possible to exist as an external database built on a separate system.

The processor 210 may be configured to process instructions of a computer program by performing input / output operations of the basic arithmetic, logic, and general purpose reservation system 200. Instructions may be provided to processor 210 by memory 240 or network interface 230 and via bus 220. The processor 210 may be configured to execute program code for the exposure unit 211, the provision unit 212, and the management unit 213. The program code may be stored in a recording device such as memory 240.

The exposure unit 211, the provision unit 212, and the management unit 213 may be configured to perform the steps 310 to 330 of FIG. 3.

In step 310, the exposure unit 211 exposes a user interface (UI) corresponding to a real-time reservation function for each product on a service page to which at least one product is exposed (hereinafter referred to as 'reservation UI'). At this time, the service page may refer to a service page or document that is available for a user to search for information, including an integrated search service, a shopping service, a map service, a community service, and a social network service.

As an example, the exposure unit 211 may expose a reservation UI for advertisements exposed through the portal site, but may select a product related to the reservation among advertisements and then expose the reservation UI for the selected products. This is because in the case of the portal site, since all search advertisements exposed on the site do not correspond to the reservation target product, the reservation UI may be selectively exposed for the reservation target product rather than collectively applied to the entire advertisement product. The advertisement exposed on the portal site may include information related to a product or a business operator. For example, the exposure unit 211 uses a product in which a pre-contract for a real-time reservation service is set, a business category registered by a business operator, or a product category. By selecting the product to be booked, the reservation UI can be exposed for the product to be reserved.

As another example, the exposure unit 211 may expose a reservation UI for a corresponding product in a service in which the product is exposed through a map or a product is exposed in connection with a specific location on the map. In addition, the exposure unit 211 may also expose a reservation UI for reservation of a corresponding product in an environment in which all products exposed through the link other than the portal site, that is, a link associated with the product, are exposed.

As another example, the exposure unit 211 may selectively expose the reservation UI in connection with reliability information when reliability information such as reviews, reviews, and ratings are registered for products exposed on the service page. For example, the exposure unit 211 exposes a reservation UI together with a related UI for reliability information (eg, a UI that can be moved to an individual page for checking reliability information) on a service page where a product is exposed, or The reservation UI may be exposed on an individual page where reliability information of a corresponding product is exposed.

In step 320, the providing unit 212 provides a real-time reservation function for the corresponding product when the user makes a reservation request using the reservation UI for the specific product. For example, the provision unit 212 may provide a reservation function using the chat room by creating a chat room for real-time chat between a user of a specific product requested by the user and a user. At this time, the providing unit 212 may generate a web-type chat room for real-time chatting or use a messenger chat room in conjunction with a messenger platform. The reservation function through a chat room can provide a real-time chat environment that allows free exchange of information between a business operator and a user and from reservation to payment.

The providing unit 212 provides a real-time reservation function through service linkage, and may provide a reservation function using the account for a user having an account (eg, ID) of a service to which a product is exposed. For example, when providing a real-time search function for a product exposed through the portal site, the provider 212 may process all processes from reservation to payment with the ID of the portal site.

The providing unit 212 may configure a function that can be provided through a chat room by dividing the operator from the user. The chat room is a basic communication function, and may include a message function to send and receive messages in the form of text or voice, and a free call function to provide wireless Internet telephone service, which is commonly provided to operators and users. . In the chat room for business operators, the ability to transmit product information of the operator, the ability to manage the reservation status and perform reservation processing in connection with a calendar or schedule on the platform, the ability to transmit the business information of the operator, the product-related photos , A function to transmit a video, an image, etc., a function to transmit a location related to an operator (eg, an offline store location, etc.) using a map, a function to transmit external information such as weather, and the like. The chat room for an operator may have different functions included in the chat room according to the business field or product type (category) of the operator.

In addition, the providing unit 212 may provide a chat room between a user and a business operator, and at the same time, expose information on a specific product that has become an inflow path of the chat room to the chat room, thereby automatically linking the product contents that the user wants to reserve to the business operator. In addition, the providing unit 212 automatically responds to the message sent by the user using a software bot in a chat room between the user and the operator, and automatically or selectively selects a message sent by the user using a pre-written message template. It can provide the function to respond to the operator.

In step 330, the management unit 213 provides an environment for managing reservation status, status, history, etc. for users and operators, and collects reliability information such as reviews, reviews, and ratings from users about the company, or It is possible to provide a management environment related to the reservation function, such as managing a blacklist registered by a user evaluation by a business operator. The management unit 213 may provide a content management system (CMS) environment for a reservation service to a business operator, thereby providing a general business management environment such as product information management, business information management, reservation status management, and reservation management.

4 to 7 are exemplary views for explaining a product exposure process in one embodiment of the present invention.

4 shows an integrated search result screen 400 provided by the integrated search service. As shown in FIG. 4, the integrated search result screen 400 is provided with a product list 410 corresponding to a specific keyword as a search result. In the case of a product included in the product list 410, a reservation target product is reserved The reservation UI 401 for a request may be exposed.

5 shows a map search result screen 500 provided by the map service. As shown in FIG. 5, the product list 510 corresponding to a specific keyword is provided on the map search result screen 500 as a search result using the map 520, and likewise, products included in the product list 510 In the case of a product to be reserved, the reservation UI 501 for requesting a reservation may be exposed.

6 shows an individual product screen 600 in which detailed information of a specific product (eg, product 1) is exposed. As shown in FIG. 6, detailed information 610 (product image, product price, product description, company information, category, etc.) of a specific product is exposed on the individual product screen 600, and a reservation request is made for the product. Reservation UI 601 for may be exposed.

Meanwhile, in the case of a product in which a review collected from a user using an actual product exists, a review UI 702 that can enter the review view screen 710 when the product is exposed on the service screen 700 as shown in FIG. 7 ) May be exposed together with the reservation UI 701. The review view screen 710 specifically displays the registered reviews and ratings for the product, and the reservation UI for requesting a reservation on the review view screen 710 so that the user can make a reservation request or inquire after reviewing the review ( 701) and a inquiry UI 703 for a one-to-one inquiry using a chat may be provided.

4 to 7 exemplarily show a service screen for product exposure, in addition, a reservation UI for a product to be booked may be exposed on a screen provided through a shopping service, community service, social network service, etc. .

The search service for information search may include a function of recommending a product of a business operator using a reservation service. For example, if a keyword related to a reservation (for example, a campsite, a pension, a trip, etc.) is selected in advance and a selected keyword is input as a search term, a product search environment corresponding to the search term is provided, and through this, a target product can be recommended. have.

Referring to FIG. 8, when a search term related to a reservation (eg, a campsite) is input in a search window of the search screen 800, an information input screen 810 for inputting detailed search conditions is provided. At this time, the information input screen 810 may be inputted with a search condition of a user serving as a reference for recommending a product, for example, a place and time. The most popular place and the weekend of the week (or the next day) are input to the information input screen 810 as a default, and a product list 820 corresponding to the default condition may be exposed as a search result of the search screen 800. The user may newly input or modify the search conditions through the information input screen 810, and thus the search results of the search screen 800 may be updated to the product list 820 corresponding to the search conditions input by the user. The reservation UI 801 for requesting reservation for each product included in the product list 820 and the inquiry UI 803 for one-to-one inquiry using chat may be exposed. The active state of the reservation UI 801 may be determined and exposed according to availability of a product included in the product list 820.

In addition, the search service may expose a product to be booked through a recommendation method through a theme on a search result screen, that is, a product may be classified and recommended by theme. In the search result screen, a list of themes as a basis for recommending a product is provided, and when a specific theme is selected, a list of products of the theme may be exposed. For example, the method of exposing products in the order of hot deal products or prices, the method of exposing the products according to popularity (by age, gender, region, weather, etc., review ratings, etc.), recent period How to expose newly opened products within, how to expose products located near hot spots, how to expose products selected by professional editors, and additional properties (e.g. spa, swimming pool, golf course, etc.) A list of themes can be constructed by using various product selection criteria, such as the way of exposing the products you have.

As an example of a product recommendation method through a theme, a list of themes 910 selectable by a horizontal flicking method in a separate collection form may be exposed on the search result screen 900 as illustrated in FIG. 9. As another example, as shown in FIG. 10, the theme list 1010 is exposed in the form of an image tile on the search result screen 1000, or as shown in FIG. 11, the theme list is displayed in the form of a vertical list on the search result screen 1100. (1110) may be exposed. Each item of the theme list 910, 1010, 1110 may expose at least one product belonging to the theme.

Referring to FIG. 12, when a user selects a specific theme (for example, theme 1) from a theme list, a product list 1210 belonging to the theme may be exposed on the search result screen 1200. The search result screen 1200 may be provided with a reservation UI 1201 for each product included in the product list 1210, and a condition search UI 1202 for detailed condition search. When the condition search UI 1202 is selected, a condition input screen 1220 is provided for inputting specific conditions such as a desired date, place, additional attributes (subsidiary facilities, facility types, etc.), personnel, and prices, whereby the user Through the condition search, you can search for products that meet your desired conditions.

In this way, it is possible to connect a real-time reservation function for an individual product along with product recommendation as a reservation target in various services providing an information search environment.

13 to 21 are exemplary views for explaining a product reservation process in one embodiment of the present invention.

When a user requests a reservation using a reservation UI for a specific product exposed on a service page, the general purpose reservation system sends a notification to the operator via SMS via a SMS 1301 as shown in FIG. 13 ) Or the reservation request notification 1302 may be delivered through the manager page 1300 provided to the operator on the reservation service. At this time, the reservation request notification may include link information on a conversation screen for a one-to-one chat with the user, and thus, a business operator may proceed with a reservation process for a product requested by the user through a one-to-one conversation screen with the user.

Referring to FIG. 14, the operator's conversation screen 1400 includes a basic product communication function for sending and receiving messages in the form of text or voice, and a 'product information' menu 1410 for transmitting product information of the operator. 'Reservation agency' menu (1420) for proxy processing, 'Company information' menu (1430) for transmitting business information of operators, and 'Photos' for transmission of product-related photos (or images, videos, etc.) The menu 1440 may include a 'location / weather' menu 1450 for transmitting other information such as location or weather.

The communication function may include a function of automatically responding to a message sent by the user using a software bot, and a function of automatically or selectively answering a message sent by the user using a pre-written message template. The administrator page for this may include a function for setting whether to use the automatic answer function, a function for pre-writing a message template or setting an answer using a pre-made template. In addition, the administrator page may include a function for setting whether or not real-time consultation is possible (on / off), and a function for setting a notification message that is automatically delivered in the absence. For example, as illustrated in FIG. 15, when the user's real-time counseling is in an off state at the time the user makes a reservation request, a pre-set announcement 1501 may be automatically delivered by the operator.

As illustrated in FIG. 16, the general purpose reservation system provides a product list 1601 registered by a business operator through the chat room 1600 when the operator selects the 'product information' menu 1610 in the chat room 1600. . At this time, the general purpose reservation system may transmit the entire product information included in the product list 1601 to the user at the request of the operator, or the individual product information selected by the operator to the user.

As shown in FIG. 17, the general-purpose reservation system may provide a search window 1702 capable of searching conditions for product information when the operator wants to transmit product information, and thus, the operator can inquire the contents of the user through the chat room. After confirming, through the search window 1702, product information that satisfies the user's inquiry condition among the product information may be searched and transmitted to the user.

When the operator decides which product to reserve, the operator acts as a proxy for the corresponding product, and the user can process the payment. Referring to FIG. 18, the general-purpose reservation system requests a reservation confirmation for the product through the chat room 1800 when the operator requests the reservation by using the 'reservation agency' menu 1820 for the product determined by the user. Can be delivered to the user. Accordingly, the user confirms the reservation details through the reservation payment page 1810 linked to the reservation confirmation letter 1801, and then performs payment through the payment function included in the reservation payment page 1810.

Therefore, it is possible to connect one stop from reservation request to reservation agency, payment, reservation confirmation, and reservation confirmation based on chat between the operator and the user.

In addition, the general-purpose reservation system, as shown in FIG. 19, when the operator selects the 'company information' menu 1930 through the chat room 1900, the company reservation information 1901 registered by the operator through the chat room 1900 is displayed. Can be delivered to the user. At this time, the company information 1901 includes a company name, a site address, a company image, a location, an email, a phone number, etc., and may be pre-registered by an operator through an administrator page.

In addition, as shown in FIG. 20, the general-purpose reservation system provides a picture selection screen for selecting a picture on the chat room 2000 when the operator selects the 'company information' menu 2040 through the chat room 2000 and displays the picture. The selected picture 2001 may be delivered to the user through the selection screen. At this time, the picture selection screen may be provided with a function of selecting and transmitting an image stored in a storage area (database) on a local area of the operator terminal or a universal reservation system.

And, as shown in FIG. 21, the general-purpose reservation system is registered by the operator through the corresponding chat room 2100 when the operator selects the 'location / weather information' menu 2150 through the chat room 2100 for location transfer. The location information 2101 can be delivered to the user. At this time, the location information 2101 may include a link to a web (eg, a map web, etc.) that can confirm or receive the corresponding location.

22 is an exemplary diagram for explaining a late collection process in an embodiment of the present invention.

Referring to FIG. 22, the general-purpose reservation system may transmit a notification message 2201 for inducing a review through SMS or a chat room to a user who has confirmed a product reservation at the request of the operator. At this time, the notification message 2201 may include a link to move to the later writing screen 2210. The review writing screen 2210 may include a function for inputting a rating by a star rating, a function for inputting text, a function for inputting a picture or a video, and the like. In addition, the general purpose reservation system may provide benefit information (for example, points, coupons, etc.) registered by a business operator or benefit information determined on the system for users who have registered reviews.

Therefore, in the present embodiment, it is possible to effectively collect and secure reliability information by a real user by actively inducing the creation of a review for a user who has been reserved.

In addition, the general purpose reservation system may provide a function of managing a blacklist for a user. For example, as shown in FIG. 23, the general purpose reservation system is a function 2310 for searching for a user with a history of applying for a reservation through an administrator page 2300 provided for a business operator, and a specific user is blacklisted A function 2320 for selectively performing, and a function for managing a list of blacklists, such as selectively canceling a blacklist object, may be provided. In the case of a user included in the blacklist, the use of the service may be restricted, such as that the product reservation of the corresponding company is not allowed.

In this embodiment, both the evaluation information can be utilized in the reservation service by supporting the user who uses the product to be evaluated by the user as well as the user who provides the product.

24 is a block diagram illustrating an example of an internal configuration of a computer system in one embodiment of the present invention. The computer system 2400 includes at least one processor 2410, memory 2420, peripheral interface 2430, and input / output subsystem 2440. , Power circuit 2450 and communication circuit 2460. At this time, the computer system 2400 may correspond to a user terminal and an operator terminal.

The memory 2420 may include, for example, high-speed random access memory, magnetic disk, SRAM, DRAM, ROM, flash memory, or non-volatile memory. have. The memory 2420 may include software modules, instruction sets, or other various data necessary for the operation of the computer system 2400. At this time, access to the memory 2420 from other components such as the processor 2410 or the peripheral interface 2430 may be controlled by the processor 2410.

Peripheral interface 2430 may couple input and / or output peripherals of computer system 2400 to processor 2410 and memory 2420. The processor 2410 may execute software modules or instruction sets stored in the memory 2420 to perform various functions for the computer system 2400 and process data.

The input / output subsystem 2440 can couple various input / output peripherals to the peripheral interface 2430. For example, the input / output subsystem 2440 can include a controller to couple peripheral devices, such as a monitor or keyboard, mouse, printer, or touch screen or sensor, to the peripheral interface 2430 as needed. According to another aspect, input / output peripherals may be coupled to peripheral interface 2430 without going through input / output subsystem 2440.

The power circuit 2450 may supply power to all or part of the components of the terminal. For example, the power circuit 2450 may include a power management system, one or more power sources such as a battery or alternating current (AC), a charging system, a power failure detection circuit, a power converter or inverter, a power status indicator, or power. It can include any other components for creation, management, and distribution.

The communication circuit 2460 may enable communication with other computer systems using at least one external port. Alternatively, as described above, if necessary, the communication circuit 2460 may transmit and receive an RF signal, also known as an electromagnetic signal, including an RF circuit, to enable communication with other computer systems.

The embodiment of FIG. 24 is only an example of the computer system 2400, and the computer system 2400 may omit some components shown in FIG. 24, or further include additional components not shown in FIG. 24, or 2 It may have a configuration or arrangement that combines more than one component. For example, a computer system for a communication terminal in a mobile environment may further include a touch screen or a sensor, etc. in addition to the components illustrated in FIG. 24, and various communication methods (WiFi, 3G, LTE) in the communication circuit 2460 , Bluetooth, NFC, Zigbee, etc.) may include a circuit for RF communication. Components that may be included in the computer system 1000 may be implemented by hardware, software, or a combination of both hardware and software, including one or more signal processing or application-specific integrated circuits.

4 to 23 are exemplary screens for understanding of the invention and for convenience of description, and the configuration or order of the screens can be changed as much as possible.

Methods according to an embodiment of the present invention may be recorded in a computer readable medium by being implemented in the form of program instructions that can be executed through various computer systems. The program according to the present embodiment may be configured as a PC-based program or an application dedicated to a mobile terminal. The application to which the present invention is applied may be installed on a user terminal through a file provided by a file distribution system. As an example, the file distribution system may include a file transmission unit (not shown) that transmits the file according to a user terminal request.

As described above, according to an embodiment of the present invention, a real-time reservation function may be provided for advertisements exposed through the portal site, and a general purpose reservation service may be provided through linkage between services of the portal site. Moreover, according to an embodiment of the present invention, it is possible to connect entry into a reservation service in various information search environments, and to provide a dedicated collection for searching and booking a company according to a search term. In addition, according to an embodiment of the present invention, it is possible to improve service usability of both users and operators by providing a service environment capable of both reservation and payment using an account of a portal site. In addition, according to an embodiment of the present invention, it is possible to provide a mobile-optimized reservation environment and real-time notifications related to reservations, and manage reservation details comprehensively and secure reliability information by real users.

The device described above may be implemented with hardware components, software components, and / or combinations of hardware components and software components. For example, the devices and components described in the embodiments include, for example, processors, controllers, arithmetic logic units (ALUs), digital signal processors (micro signal processors), microcomputers, field programmable gate arrays (FPGAs). , A programmable logic unit (PLU), microprocessor, or any other device capable of executing and responding to instructions, may be implemented using one or more general purpose computers or special purpose computers. The processing device may run an operating system (OS) and one or more software applications running on the operating system. In addition, the processing device may access, store, manipulate, process, and generate data in response to the execution of the software. For convenience of understanding, a processing device may be described as one being used, but a person having ordinary skill in the art, the processing device may include a plurality of processing elements and / or a plurality of types of processing elements. It can be seen that may include. For example, the processing device may include a plurality of processors or a processor and a controller. In addition, other processing configurations, such as parallel processors, are possible.

The software may include a computer program, code, instruction, or a combination of one or more of these, and configure the processing device to operate as desired, or process independently or collectively You can command the device. Software and / or data may be interpreted by a processing device, or to provide instructions or data to a processing device, of any type of machine, component, physical device, virtual equipment, computer storage medium or device. , Or may be permanently or temporarily embodied in the transmitted signal wave. The software may be distributed on networked computer systems, and stored or executed in a distributed manner. Software and data may be stored in one or more computer-readable recording media.

The method according to the embodiment may be implemented in the form of program instructions that can be executed through various computer means and recorded on a computer readable medium. The computer-readable medium may include program instructions, data files, data structures, or the like alone or in combination. The program instructions recorded on the medium may be specially designed and configured for the embodiments or may be known and usable by those skilled in computer software. Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks, and magnetic tapes, optical media such as CD-ROMs, DVDs, and magnetic media such as floptical disks. Includes hardware devices specifically configured to store and execute program instructions such as magneto-optical media, and ROM, RAM, flash memory, and the like. Examples of program instructions include high-level language code that can be executed by a computer using an interpreter, etc., as well as machine language codes produced by a compiler. The hardware device described above may be configured to operate as one or more software modules to perform the operations of the embodiments, and vice versa.

As described above, although the embodiments have been described by a limited embodiment and drawings, those skilled in the art can make various modifications and variations from the above description. For example, the described techniques are performed in a different order than the described method, and / or the components of the described system, structure, device, circuit, etc. are combined or combined in a different form from the described method, or other components Alternatively, even if replaced or substituted by equivalents, appropriate results can be achieved.

Therefore, other implementations, other embodiments, and equivalents to the claims are also within the scope of the following claims.

200: universal reservation system
211: exposed portion
212: providing unit
213: management department

Claims (25)

In the computer-implemented universal reservation method,
Exposing a reservation user interface (UI) for a reservation request for at least some products exposed through the portal site; And
Providing a real-time reservation function through communication with an operator related to the product according to a reservation request using the reservation UI
Including,
The exposing step,
In order to recommend the product to be booked through the portal site and connect the real-time reservation function for individual products,
Among the products exposed on the portal site, the product that is the reservation target is selected to expose the reservation UI for the selected product,
Provides a real-time reservation function for advertising products exposed through the portal site,
When advertisement products corresponding to a specific keyword are exposed as search results through the portal site, among the advertisement products included in the search results, products subject to the reservation by using the industry or product category registered by the operator for each advertisement product Selecting to expose the reservation UI for each of the selected products
Universal reservation method characterized by. delete According to claim 1,
The exposing step,
Exposing the reservation UI to at least one of a product exposed on a map and a product exposed in connection with a location on the map in a map service
Universal reservation method characterized by. According to claim 1,
The exposing step,
Exposing the reservation UI to products exposed through links included in documents
Universal reservation method characterized by. According to claim 1,
The exposing step,
Among the products exposed on the portal site, exposing the reservation UI to products that include reviews registered by a product user
Universal reservation method characterized by. According to claim 1,
Providing a product search function for searching a product related to a reservation according to a search term input through the portal site
Universal reservation method further comprising a. The method of claim 6,
The step of providing the product search function,
If the search term is a keyword related to reservation, providing at least one of a function of searching for a product by entering detailed search conditions related to the search term and a function of searching for a product by selecting a specific theme from a list of themes where the product is classified
Universal reservation method characterized by. According to claim 1,
The step of providing the real-time reservation function,
Processing the process including reservation and payment for the product using the user account registered in the portal site for the reservation request
Universal reservation method characterized by. According to claim 1,
The step of providing the real-time reservation function,
Providing a reservation process for at least one of the product and at least one other product through the chat room by creating a chat room for chatting between the operator and the user who requested the reservation
Universal reservation method characterized by. The method of claim 9,
The step of providing the real-time reservation function,
Providing a function of delivering product information for at least one of the product and at least one other product to the user through the chat room for the operator and a function of performing reservation processing for the product selected by the user
Universal reservation method characterized by. The method of claim 10,
The function of delivering the product information to the user includes a function of searching for product information corresponding to a reservation request condition among product information registered by the operator.
Universal reservation method characterized by. The method of claim 10,
The function of acting on the reservation processing includes a function of managing a reservation status by linking at least one of a calendar service and a schedule management service associated with the portal site.
Universal reservation method characterized by. The method of claim 10,
The step of providing the real-time reservation function,
Ability to transmit business information related to the business operator through the chat room for the business operator, a function to transmit content related to the product, a function to transmit location information related to the business operator, and a benefit information related to the product Providing at least one of the functions
Universal reservation method characterized by. The method of claim 10,
The step of providing the real-time reservation function,
At least one of a function of automatically answering a message sent by the user using a software bot in the chat room to the operator and a function of automatically or selectively answering a message sent by the user using a message template To provide
Universal reservation method characterized by. According to claim 1,
Collecting late information related to the product for a user whose reservation for the product has been processed
Universal reservation method further comprising a. According to claim 1,
Managing a blacklist registered by the operator among users whose reservation for the product is processed;
Universal reservation method further comprising a. The method of claim 16,
The managing step,
In the case of users registered on the blacklist, limiting reservation of products related to the operator
Universal reservation method characterized by. A computer-readable recording medium comprising a program for executing a general purpose reservation method of any one of claims 1, 3 to 17 on a computer. An exposure unit exposing a reservation user interface (UI) for requesting reservation for at least some products exposed through the portal site; And
Provides a real-time reservation function through communication with operators related to the product according to the reservation request using the reservation UI
Including,
The exposed portion,
In order to recommend the product to be booked through the portal site and connect the real-time reservation function for individual products,
Among the products exposed on the portal site, the product that is the reservation target is selected to expose the reservation UI for the selected product,
Provides a real-time reservation function for advertising products exposed through the portal site,
When advertisement products corresponding to a specific keyword are exposed as search results through the portal site, among the advertisement products included in the search results, products subject to the reservation by using the industry or product category registered by the operator for each advertisement product Selecting to expose the reservation UI for each of the selected products
Universal reservation system characterized by. delete The method of claim 19,
The exposed portion,
Exposing the reservation UI to at least one of a product exposed on a map and a product exposed in connection with a location on the map in a map service
Universal reservation system characterized by. The method of claim 19,
The exposed portion,
Exposing the reservation UI to products exposed through links included in documents
Universal reservation system characterized by. The method of claim 19,
The providing unit,
Providing a product search function to search for products related to reservations according to search terms input through the portal site
Universal reservation system characterized by. The method of claim 19,
The providing unit,
Providing a reservation process for at least one of the product and at least one other product through the chat room by creating a chat room for chatting between the operator and the user who requested the reservation
Universal reservation system characterized by. The method of claim 19,
The providing unit,
Processing the process including reservation and payment for the product using the user account registered in the portal site for the reservation request
Universal reservation system characterized by.

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