JP2023025884A - Program and order processing system - Google Patents

Abstract

To improve convenience in a case where an item to be ordered is a commodity to be sold by measure in an order system where a customer orders the commodity by operating a portable terminal, and the customer receives the ordered commodity at a store.SOLUTION: A program is configured to allow a computer being a portable terminal used to order a commodity by a customer to function as order accepting means for accepting an order of a commodity including designation of weight as a quantity, and display means for displaying a take-up code used for collation with the commodity for which the order has been accepted with the order accepting means when a customer takes up the commodity.SELECTED DRAWING: Figure 3

Description

The present invention relates to a program corresponding to a computer as a portable terminal and an order processing system.

A user operates a mobile terminal to place an order, stores order information about a menu to be picked up at a store in a non-contact IC card part of the mobile terminal, and stores the store terminal in the non-contact IC card part of the mobile terminal. A technique for receiving order information and performing payment settlement is known (see Patent Document 1, for example).

Japanese Patent No. 4961642

In an order system in which a customer operates a portable terminal to order an item and picks up the ordered item at a store, convenience is improved in response to the case where the item to be ordered is sold by weight. preferably.

SUMMARY OF THE INVENTION The present invention has been made in view of such circumstances. To improve convenience when merchandise is sold by weight.

According to one aspect of the present invention for solving the above-described problems, a computer as a portable terminal used by a customer to place an order for products is provided as an order receiving means for receiving an order for products with designation of weight as a quantity; This is a program for functioning as display means for displaying a pick-up code used for collation with a product for which an order has been received by a customer when the customer picks up the product for which the order has been received by the receiving means.

1 is a diagram showing an overall configuration example of a product delivery system according to a first embodiment; FIG. It is a figure which shows an example of the goods selection screen in 1st Embodiment, a weight specification screen, and a goods confirmation screen. It is a figure which shows an example of the online payment screen in 1st Embodiment, and an order confirmation screen. It is a figure which shows the example of the aspect of the cooking instruction slip in 1st Embodiment. It is a figure showing the example of the appearance of the weighing device in a 1st embodiment. It is a figure which shows the example of the aspect of the screen displayed on the weighing device in 1st Embodiment. It is a figure which shows an example of the measurement result label in 1st Embodiment. It is a figure which shows an example of the appearance of the customer service area in the shop in 1st Embodiment. It is a figure which shows the example of an external appearance of the goods locker in 1st Embodiment. It is a figure which shows an example of the order reception screen in 1st Embodiment. It is a figure which shows the example of the aspect of the screen displayed on the goods locker in 1st Embodiment. It is a figure which shows the structural example of the store order management server in 1st Embodiment. It is a figure which shows the structural example of the goods locker in 1st Embodiment. It is a figure which shows the structural example of the salesclerk order management apparatus in 1st Embodiment. It is a figure which shows the structural example of the customer terminal device in 1st Embodiment. It is a figure showing the example of composition of the weighing device in a 1st embodiment. 6 is a flow chart showing an example of a processing procedure executed by the customer terminal device in the first embodiment; 4 is a flow chart showing an example of a processing procedure executed by the weighing device in the first embodiment; It is a flow chart which shows a processing procedure which a clerk order management device and a weighing device in a 2nd embodiment perform.

<First Embodiment>
[Configuration example of product delivery system]
FIG. 1 shows an overall configuration example of a product delivery system according to this embodiment. The product delivery system of this embodiment includes a store order management server 10, a POS terminal device 20, a product locker 30, a store clerk order management device 40, a kitchen printer 60, and a weighing device 70 in a store ST. The product delivery system of the present embodiment also includes an order receiving server 80 outside the store and a customer terminal device 50 used by the customer CS to place an order.

In the store ST of this embodiment, the store order management server 10, the POS terminal device 20, the product locker 30, the store clerk order management device 40, and the kitchen printer 60 are connected by the in-store network Nst. The weighing device 70 is made stand-alone and not connected to the in-store network Nst.

In the figure, a broken line connecting the store order management server 10 and the weighing device 70 indicates that the weighing device 70 is connected to the in-store network Nst in second to fourth embodiments described later.
The delivery service provider system 2 shown in the figure has a configuration corresponding to a fourth embodiment described later.

The product delivery system also includes a customer terminal device 50 used by the customer CS. The product delivery system also includes an order receiving server 80 . The order receiving server 80 is connected to the customer terminal device 50 via a network. The order receiving server 80 is also connected to the store order management server 10 of the store ST via the network.

The business type of the store ST in this embodiment is not particularly limited, but in the following description, the store ST is assumed to be a cafeteria, for example, and sells food and drink as products.

The customer terminal device 50 is a terminal device used by the customer CS to order food and drink items provided at the store ST. The customer terminal device 50 may be, for example, a portable terminal device such as a smart phone or a tablet terminal. An order application is installed in the customer terminal device 50 . The customer terminal device 50 running the order application communicates with the order receiving server 80 via the network.

A customer CS can operate a customer terminal device 50 owned by himself/herself to place an order and make a payment (settlement) for the ordered product even at a place remote from the store ST. An order is placed by operating the customer terminal device 50 as an operation for an order application running on the customer terminal device 50 .

The order receiving server 80 is communicably connected to the customer terminal device 50 . The order receiving server 80 receives an order for a product from a customer CS in accordance with communication with the customer terminal device 50 operated by the customer CS to place an order. The order receiving server 80 transmits online order information indicating the content of the received order to the store order management server 10 of the store ST. When the store order management server 10 receives the online order information transmitted in this way, the product order placed by the customer CS by operating the customer terminal device 50 is transmitted to the store ST.

The store order management server 10 is a server for managing orders received from customers CS at stores ST. The store order management server 10 manages orders placed by the customer CS by operating the customer terminal device 50 based on the product transaction reservation information received from the order receiving server 80 .

In addition, the store order management server 10 may be able to manage orders received from customers CS by a store clerk by operating the POS terminal device 20 in the store ST.

In the following description, an order made by a customer CS by operating the customer terminal device 50 will be referred to as an online order, and an order received by a store clerk from a customer CS by operating the POS terminal device 20 at a store ST will be referred to as an offline order. is sometimes called.

In addition, the store order management server 10 may be able to manage transaction results of online orders by storing transaction results corresponding to online orders. Furthermore, the store order management server 10 stores the transaction results for offline orders in addition to the transaction results for online orders, so that the transaction results for all orders received at the store ST can be managed. may be
Alternatively, management of such transaction results may be managed by another transaction management device different from the store order management server 10 .

The POS terminal device 20 executes product registration processing according to product registration operations and settlement (settlement) processing for products registered by the product registration processing in response to orders received from customers CS at the store ST.

The product locker 30 is a facility (device) used to deliver the ordered product to the customer CS. The product locker 30 is communicably connected to the store order management server 10 .

The store clerk order management device 40 is a terminal device used by a store clerk to manage online orders when providing products according to online orders. The store clerk order management device 40 of the present embodiment is a portable terminal device such as a tablet terminal. Note that the clerk order management device 40 may be a stationary terminal device.

The store clerk order management device 40 displays the online orders received by the store ST based on the online order information transmitted from the store order management server 10 . The store clerk confirms the online order displayed on the store clerk order management device 40 and prepares the product according to each online order.
The store clerk stores the prepared merchandise in an empty storage opening among a plurality of storage openings in the merchandise locker 30.例文帳に追加In the product delivery system of the present embodiment, products stored in the storage openings of the product lockers 30 are managed in association with the storage openings in which the products are stored.

A customer CS visiting the store displays the collection certification code Cd on the customer terminal device 50 owned by the customer CS. The transaction certification code Cd indicates the order number (order identification number) corresponding to the online order made by the user himself/herself. The transaction certification code Cd is, for example, a two-dimensional code, but may be a one-dimensional code (bar code).
The customer CS performs an operation to have the code reader of the product locker 30 read the collection certification code Cd displayed on the customer terminal device. The product locker 30 unlocks the customer-side door of the storage port in which the product corresponding to the order number indicated by the delivery certification code Cd read by the code reader is stored. The door may be automatically opened, for example, by a mechanism provided on the hinge. The customer CS can take out the product from the storage opening with the door open.
In this manner, the merchandise delivery system of the present embodiment can deliver the merchandise ordered by the online order to the customer CS. After the door is opened, the door may be controlled to be automatically closed by a drive mechanism or the like, or may be closed by a customer or a store clerk.

[Online ordering procedure]
An example of an online order procedure performed by a customer using the customer terminal device 50 will be described with reference to FIGS. 2 and 3. FIG.
A customer activates an order application on the customer terminal device 50 when placing an online order. The customer operates the customer terminal device 50 on which the ordering application is activated, and causes the display section of the customer terminal device 50 to display a product selection screen. The product selection screen is a screen for selecting a product to be ordered (reserved product). In the following description, a case where the display unit of the customer terminal device 50 is a touch panel display unit that can be operated with an operating object such as a finger on the display surface will be taken as an example.

FIG. 2A shows an example of a product selection screen displayed on the customer terminal device 50. As shown in FIG. In the product selection screen of FIG. 1, a category selection area AR1 and a product list area AR2 are arranged. The category selection area AR1 is an area where an operation for selecting a category of products is performed. The product list area AR2 is an area in which a list of products (menus) included in the category selected by operating the category selection area AR1 is presented. The customer operates the category selection area AR1 to select a category.
The product list area AR2 presents a list of products included in the category selected in the category selection area AR1. The customer performs an operation (product selection operation) of selecting one item from the list of products that the customer wishes to order from among the products presented in the product list area AR2. The product selection operation may be a tap operation on the product listing area.

In the figure, an example is shown in which three categories of "salad", "hamburger" and "drink" are presented in the category selection area AR1. In this case, the products classified into "hamburgers" and "drinks" are products for which the quantity is designated by the number when ordering (quantity-specified products). On the other hand, products classified as "salad" are products (products sold by weight) whose quantity is specified by weight when ordering.
The drawing shows a state in which the classification of "salad" is selected in the classification selection area AR1. When a product selection operation is performed in a state in which the category of "salad", which is a product sold by weight, is selected in this way, the display on the touch panel display section of the customer terminal device 50 changes from the product selection screen to the weight. Transition to the specified screen.

FIG. 2B shows an example of the weight designation screen. The selected product is presented in the selected product area AR11 of the weight designation screen. A weight designation area R12 is arranged on the weight designation screen. The weight designation area AR12 is an area where an operation for designating the weight for ordering the selected bulk product is performed.
The product price area AR13 on the weight designation screen displays the price corresponding to the selected weight options for the selected product.

In the weight designation area AR12, options for the weight (contents) that can be designated are presented. Specifically, in the example of FIG. 3, three weight options "100 g", "150 g", and "200 g" are presented. The customer can perform an operation to select any option from the presented options. The operation of selecting an option may be a tap operation on an area corresponding to the presented option. The price displayed in the product price area AR13 changes to the corresponding price according to the selection of the weight option.

When the customer selects the desired weight option, the customer operates the cart button BT11 arranged at the lower right of the weight designation screen. In response to the operation of the cart button BT11, the selected product is added to the cart (temporarily registered) after reflecting the details of the set option order, and is displayed on the touch panel display section of the customer terminal device 50. The display returns to the product selection screen (FIG. 2(A)).
A cart content information area AR3 is arranged at the lower left of the product selection screen. Cart content information is displayed in the cart content information area AR3. The cart content information is information about the products currently put in the cart. Specifically, the cart content information area AR3 shows the number of products that have been put in the cart up to the present time. The cart content information area AR3 may further display the total price of the products in the cart.
After that, the customer can select the next product by the same operation as above and add the product to the cart.

When the customer puts all the products he/she wants to order into the cart, the product selection screen (Fig. 2(A)) is displayed, and the order confirmation button located at the bottom right of the product selection screen is displayed. Operate BT1. In response to the operation of the order confirmation button BT1, the display on the touch panel display section of the customer terminal device 50 transitions from the product selection screen to the product confirmation screen.

FIG. 2C shows an example of the product confirmation screen. In the product confirmation screen shown in the figure, a cart product confirmation area AR21, a payment method selection area AR22, an eat-in/takeout selection area AR23, an arrival time setting area AR24, a shop confirmation area AR25, an amount confirmation area AR26, and an order button BT22 are arranged. ing.

The cart product confirmation area AR21 is an area showing what products are in the cart.
A delete button BT21 is arranged in the cart product confirmation area AR21. The customer is made to operate the delete button BT21 when canceling the product put in the cart.

In the payment method selection area AR22, the payment method for the products in the cart can be set to online payment using the customer terminal device 50 as it is, or to payment by the POS terminal device 20 when visiting the store ST. This is an area where an operation for selecting whether to make a payment is performed.
In the example shown in the figure, the payment method is selected by operating either a button corresponding to online payment or a button corresponding to in-store payment. There are no particular limitations on the mode of operation for selecting . This point also applies to the eat-in/take-out selection area AR23.

The eat-in/take-out selection area AR23 is an area where an operation is performed to select either eat-in or take-out after receiving the products in the cart at the store ST.
If the consumption tax rate differs depending on whether eat-in or take-out is selected, the price confirmation area The consumption tax amount shown in AR26 and the total amount including the consumption tax amount may be changed.

The visit time setting area AR24 is an area where an operation for setting the visit time is performed.

The store confirmation area AR25 is an area in which the store ST to which the order is placed is indicated. In the shop confirmation area AR25, for example, the name of the shop registered by the customer by the registration operation in advance is displayed. It should be noted that the store confirmation area AR25 may be configured so that an operation for designating the store to which the order is to be placed can be made.

The amount confirmation area AR26 is an area in which information on the amounts of the products placed in the cart is displayed. In the amount confirmation area AR26 in the figure, for example, the subtotal amount, consumption tax amount, fraction adjustment amount, and total amount of the products put in the cart are displayed.
In addition, when the items in the cart include items sold by weight, the amount confirmation area AR26 also displays the designated weight (designated weight) of the items sold by weight in the cart.
In the amount confirmation area AR26 in the same figure, in response to the fact that one product sold by weight with the product name of "A Salad" is placed in the cart, the product name of "A Salad" and "A Salad" are displayed. A specified weight of 100 g is shown.
In addition, for example, when the cart contains a mixture of the specified number of products and the sold by weight products, the price confirmation area AR26 shows both the specified quantity of products and the sold by weight products placed in the cart. . Also, when a plurality of commodities sold by weight are put in the cart, the specified weight corresponding to each of the commodities sold by weight is shown in the amount confirmation area AR26.

The customer can see the products shown in the cart product confirmation area AR21 of the product confirmation screen and confirm whether or not the products he has selected are correct. At this time, it is also possible to confirm whether or not there is a mistake in the specified weight of the product sold by weight.
After that, the customer selects either online payment or store payment as the payment method by operating the payment method selection area AR22. Also, the customer selects either eat-in or take-out by operating the eat-in/take-out selection area AR23. Also, the customer designates the arrival time by operating the arrival time setting area AR24. Also, the customer can check the store where the order is placed and the price of the product by looking at the store confirmation area AR25 and the price confirmation area AR26.
Then, the customer operates the order button BT22 in order to order the products put in the cart.

When the order button BT22 is operated and the online payment is selected as the payment method by operating the payment method selection area AR22, an online payment screen is displayed on the touch panel display section of the customer terminal device 50.例文帳に追加
FIG. 3A shows an example of an online payment screen. The online payment screen shown in FIG. 10 is designed so that an operation for executing payment with a pre-registered credit card is performed. In the case of the online payment screen shown in the figure, a payment button BT25 is arranged. When the settlement button BT25 is operated, online settlement using a credit card is performed.

In response to the completion of the online payment by operating the payment button BT25 on the online payment screen, the touch panel display section of the customer terminal device 50 transitions to the display of the order confirmation screen. Also, when the order button BT22 is operated on the product confirmation screen after the store payment is selected as the payment method by operating the payment method selection area AR22, the display is changed to the order confirmation screen. .

FIG. 3B shows an example of the order confirmation screen. An order confirmation area AR41 is arranged on the order confirmation screen of FIG. In the order details confirmation area AR41, the order number that uniquely indicates the current order, the name of the product ordered, the store to which the order was placed, the time of visit, and the like are displayed. In addition, if the ordered product includes a product sold by weight, the designated weight of the ordered product sold by weight is also displayed.
In the order confirmation area AR41 in the same figure, when the order button BT22 is operated when one product with the product name "A salad" is placed in the cart, "A salad" is displayed. and a specified weight of 100 g for "A Salad".
It should be noted that, for example, when the order button BT22 is operated after the order button BT22 is operated after the cart contains a mixture of specified quantity products and products sold by weight, the order details confirmation area AR41 displays the specified quantity products placed in the cart. and bulk products are shown, respectively. In addition, when the order button BT22 is operated after a plurality of products sold by weight are placed in the cart, the order details confirmation area AR41 displays the specified weight for each product sold by weight in the cart. is shown.

An additional order button BT41 and an order cancel button BT42 are arranged on the order confirmation screen.
If the order has been confirmed but there are additional items to be ordered, the customer operates the additional order button BT41. In response to the operation of the additional order button BT41, the display on the touch panel display section of the customer terminal device 50 returns to, for example, a product selection screen, enabling the selection of additional products.
Alternatively, if the customer wants to cancel the order after confirming the order, the customer can cancel the confirmed order by operating the order cancel button BT42.

In addition, a collection guidance area AR42 is arranged on the order confirmation screen. In the pick-up guide area AR42, a pick-up certification code Cd and a message for guiding the customer to read the pick-up certification code with the code reader of the product locker 30 of the shop ST to which the order is placed are displayed.

As described above, on the order confirmation screen of the present embodiment, if the ordered product includes a product sold by weight, the specified weight, which is one of the information on the ordered product sold by weight, and the pick-up of the ordered product At that time, a collection certification code Cd used at the store is displayed.

A customer who has placed an online order as described above is made to go to the store ST around the visit time specified by the customer.

[Responding to orders for products sold by weight]
As described above, when the customer confirms the order by operating the order button BT22 on the product confirmation screen, the customer terminal device 50 transmits an order confirmation notification to the order receiving server 80. FIG. When the order confirmation notification is received, the order receiving server 80 transmits online order information indicating the details of the confirmed order to the store order management server 10 of the store ST.

The store order management server 10 generates cooking instruction information for instructing cooking (preparation) for each menu item indicated in the received online order information, and transmits the generated cooking instruction information to the kitchen printer 60 . Here, cooking (preparation) includes, for example, cooking of hamburgers, and preparation of submenus such as drinks and French fries. In addition, the cooking (preparation) here includes weighing the product according to the specified weight and placing it in a container for preparation.

The kitchen printer 60 stores paper for printing (printing), for example, and can print on the stored paper and issue it as a slip. The kitchen printer 60 issues a cooking instruction slip on which the contents of the cooking instruction are printed corresponding to each ordered product indicated by the received cooking instruction information.

FIG. 4A shows an example of a cooking instruction slip. The cooking instruction slip in the same figure shows an example with the name "takeout slip". Also, the cooking instruction slip shown in the figure is an example of a case where the corresponding product is a product sold by weight.
The cooking instruction slip shown in the same figure includes an arrival time area PA1, a transaction information area PA2, a merchandise information area PA3, and a handler area PA4.
The arrival time area PA1 is an area indicating the arrival time specified by the customer when ordering.
The transaction information area PA2 is an area where information on transactions is displayed. Specifically, the order number (transaction identification information), branch number, order date and time, and receipt format are shown in the transaction information area PA2 in FIG.
The order number is identification information that uniquely indicates the corresponding transaction.
The branch number is a number attached to the corresponding product for which cooking instructions are given in the corresponding transaction. The branch number "1/3" in the figure indicates that three products in total are instructed to be cooked in the corresponding transaction, and the first branch number is attached to the corresponding product. show.
The order date and time is the date and time when the order was placed by the customer. The order date and time may be the date and time corresponding to when the customer confirms the order by operating the order button BT22 on the product confirmation screen.
The receiving style indicates how the customer receives the item. Acceptance formats include, for example, take-out and eat-in. In addition, "our company" in "takeout (in-house company)" shown in the figure indicates that the order is not through the delivery service but through the company's own system.
The product information area PA3 shows information about the corresponding ordered product. In the product information area PA3 in the figure, the product name, quantity, and designated weight of the corresponding ordered product are shown. In addition, in the product information area PA3 in the figure, the specified weight is shown as the quantity corresponding to the fact that the corresponding ordered product is sold by weight. By indicating the designated weight in this way, the store clerk can understand that the corresponding cooking instruction slip corresponds to the product sold by weight.
The handler area PA4 shows the information of the handler (clerk in charge of cooking).

FIG. 4B shows another example of the cooking instruction slip. In the figure, the same parts as those in FIG. 4A are given the same reference numerals, and the description thereof is omitted as appropriate.
In the cooking instruction slip of FIG. 4B, a cooking start time area PA5 is arranged. The cooking start time area PA5 indicates the cooking start time. The cooking start time is the time at which the cooking clerk should start cooking the corresponding product. The cooking start time may be set, for example, to a time that is a predetermined time before the designated visit time. In addition, the cooking start time may be changed by the time that goes back from the arrival time in consideration of the cooking time required for the ordered product.

For example, there is an aspect that it is preferable to start cooking the ordered product at a time that can be almost matched with the arrival time. In particular, for products that require temperature maintenance at the time of delivery to customers, it is not preferable that the temperature is not maintained at the time of delivery if the products are cooked considerably before the arrival time. Also, the order in which orders are received from customers does not match the order in which the customers come to the stores. Therefore, if cooking is done in the order in which the cooking instruction slips from the kitchen printer 60 are issued (in the order in which the orders are received), it will not be possible to match the order in which the customers arrive, and it will be difficult to manage the products after cooking.
Therefore, by providing a cooking start time area PA5 as shown in the figure so that the cooking start time can be indicated, it is possible to maintain the temperature of the product and manage the product after cooking in accordance with the order of arrival of customers.

For example, the store order management server 10 may set the cooking start time based on the received online order information, and transmit the cooking instruction information including the set cooking start time to the kitchen printer 60 . Thereby, the kitchen printer 60 can issue a cooking instruction slip indicating the cooking start time.

In addition to the product name and quantity, the product information area PA3 in the figure further includes product position and remark information.
The product position indicates the position (place) where the corresponding sold-by-measure product is displayed in the store. If the product position is indicated, the store clerk can quickly find the target product among many displayed products.
For example, the store order management server 10 stores product position information (product position table) corresponding to each product sold by weight. The store order management server 10 acquires from the product position table the product position corresponding to the bulk product indicated in the received online order information. The store order management server 10 transmits cooking instruction information including the acquired product position to the kitchen printer 60 . Thereby, the kitchen printer 60 can print a cooking instruction slip including product positions.

Depending on the remark, optional instructions for the corresponding product are indicated. In the same figure, the contents of the cooking instruction "without shrimp" are shown. Such optional instruction contents can be designated, for example, when a customer operates the customer terminal device 50 to place an order. When the customer terminal device 50 is operated to designate the optional instruction content, the store order management server 10 transmits the designated optional instruction content to the online order information to the kitchen printer 60 . Thereby, the kitchen printer 60 can print a cooking instruction slip including remark information.

The store clerk cooks the corresponding product according to the instruction contents printed on the cooking instruction slip issued from the kitchen printer 60. - 特許庁When the product corresponding to the cooking instruction slip is sold by weight, the clerk cooks the product as follows.
When the specified weight is indicated in the product information area PA3 of the cooking instruction slip, the store clerk determines that the corresponding product is sold by weight. In this case, the store clerk takes out the corresponding product from the product shelf or the like and uses the weighing device 70 to adjust the amount of the corresponding product so that the weight of the corresponding product is the same as the designated weight. At this time, the store clerk may consider the weight of the product, for example, to be the same as the designated weight as long as it falls within an allowable range of, for example, several grams, even if it does not completely match the designated weight.

FIG. 5 shows an appearance example of the weighing device 70 viewed from the front. As shown in the figure, the weighing device 70 is provided with a display section 706, a label discharge port 710a, and a weighing table 709a.

6A and 6B show examples of screens displayed on the display unit 706 of the weighing device 70. FIG.
FIG. 6A shows a mode example of the standby screen. In the standby screen shown in the figure, a weight area AR51, a message area AR52, an order number input area AR53, and a weighing start button BT50 are arranged.
The weight area AR51 is an area where the weight weighed by the weighing device 70 is indicated.
The message area AR52 is an area in which a message for guidance or the like to the store clerk is displayed. Specifically, in the message area AR52 in the figure, a message is displayed that guides the store clerk to the operation for weighing the products sold by weight.
The order number input area AR53 is an area where an operation is performed to input an order number corresponding to the product to be weighed.
The start button BT50 is a button that is operated to instruct the start of weighing.

When weighing the product to be weighed indicated on the cooking instruction slip, the clerk first enters the same order number as that shown in the transaction information area PA2 of the cooking instruction slip in the order number input area AR53. Perform an input operation. The operation of inputting the order number may be performed, for example, by the clerk superimposing a software keyboard (or numeric keypad) on the standby screen by a predetermined operation, and typing the displayed software keyboard. Also, for example, the order number may be printed as a code (bar code or two-dimensional code) on the cooking instruction slip. In addition, a code scanner may be provided in the weighing device 70, and the order number may be input by having the code scanner of the weighing device 70 read the code printed on the cooking instruction slip by the store clerk.
After inputting the order number, the store clerk places the product on the weighing table 709a or operates the weighing start button BT50 and places the product on the weighing table 709a, thereby causing the weighing device 70 to start weighing.

In response to the start of weighing by the weighing device 70, the display on the display unit 706 displays a product selection screen (not shown). On the product selection screen, for example, product buttons corresponding to each product are arranged as options. The store clerk operates a product button corresponding to the product to be weighed. When the product button is operated to specify the target product, the display on the display unit 706 transitions to the weighing result screen.

FIG. 6B shows an example of the weighing result screen. In the weighing result screen, a weighing result area AR61, an order number area AR62, a label issuance guide area AR63, a product information area AR64, and a label issuance button BT60 are arranged.
The weighing result area AR61 is an area in which the weighing result of the target product sold by weight is displayed. The weighing result area AR61 includes a weight area AR61-1, a unit weight area AR61-2, and an amount area AR61-3.
The weight area AR61-1 is an area in which the measured weight (measured weight) of the target product sold by weight is indicated.
The weight unit price area AR61-2 is an area where the weight unit price of the target product sold by weight is indicated. The weighing device 70 stores product information for each product sold by weight, and the product information includes a weight unit price. The weight unit price displayed in the weight unit price area AR61-2 reflects the weight unit price included in the product information of the product selected on the product selection screen.
The amount area AR61-3 is an area in which the amount calculated based on the measured weight of the target sold-by-measure product and the unit weight of the target sold-by-measure product is displayed. That is, the weighing device 70 can price the products by weight by measuring the weight of the products by weight and calculating the price according to the measured weight.

In the label issuance guide area AR63, there is a message, such as "Press the print button", urging the customer to operate the label issuance button BT15 in order to issue a label reflecting the weighing result of the product. is displayed.
The product information area AR64 displays information indicating the target product sold by weight. In the product information area AR64 in the figure, an example in which the product name and the image of the product are displayed is shown.

When the store clerk confirms the contents displayed as described above on the weighing result screen, the clerk operates the label issue button BT60. In response to the operation of the label issue button BT60, the weighing device 70 issues a label (weighing result label) on which the content reflecting the current weighing result is printed.
Note that the display on the display unit 706 of the weighing device 70 may return to the standby screen in response to the issuance of the weighing result label.

FIG. 7 shows an example of a weighing result label issued by the weighing device 70. As shown in FIG. In the weighing result label shown in the figure, an order summary area PA11, weighing result area PA12, cooking time area PA13, product accompanying information area PA14, and handler area PA15 are arranged.

Note that the order time area PA21 and the store visit time area PA22 correspond to the second embodiment described later, so descriptions thereof will be omitted here.

The order summary area PA11 is an area showing general information on the order to which the target product corresponds. Specifically, in the order summary area PA11 in the figure, the receiving form of the target product and the order number are shown.

The weighing result area PA12 is an area where the weighing result of the target product is indicated. Specifically, in the weighing result area PA12 in the figure, the product name of the target product, the measured weight of the target product, and the price of the target product are displayed.

The cooking time area PA13 is an area where the cooking time is indicated. The cooking time is the time (date and time) when cooking was performed. The cooking time may be, for example, the time corresponding to when the label issue button BT60 is operated.
The product accompanying information area PA14 is an area in which accompanying information relating to the target product is displayed. In the product accompanying information area PA14 in the figure, the product classification and raw materials are shown. The accompanying information is obtained from product information stored in the weighing device 70, for example.
The handler area PA15 is an area in which handler information is indicated.

The weighing device 70 of this embodiment is in a stand-alone state in which it is not communicatively connected to other devices in the product delivery system, and is not communicatively connected to other devices such as the store order management server 10, for example.
Therefore, the store clerk uses the weighing result label issued by the weighing device 70 to perform an operation (weighing result reflection operation) for reflecting the current weighing result in the online order information stored in the store order management server 10. conduct.

The store clerk can, for example, perform a weighing result reflection operation on the store clerk order management device 40 communicably connected to the store order management server 10 . As a weighing result reflection operation, the store clerk performs an operation of calling up the online order information of the same order number as indicated in the order summary area PA11 of the weighing result label to the store clerk order management device 40. FIG. The clerk order management device 40 displays the called online order information. The store clerk performs an operation of inputting the measured weight indicated by the weighing result label in association with the product by weight corresponding to the issued weighing result label among the products indicated in the displayed online order information. The store clerk order management device 40 calculates the price of the target product based on the input measured weight and the weight unit price of the target product. The store clerk order management device 40 updates the online order information to reflect the input measured weight and the calculated price of the target product.
Also, the store clerk puts the commodities, which have been weighed and priced by the weighing device 70 as described above, into the container. At this time, the store clerk may affix the weighing result label to the container.
When the store clerk completes the preparation of all the products shown in the online order information item 1, the store clerk stores the prepared products until they are handed over to the customer as follows.

[An example of a customer service area in a store]
First, an example of a customer service area in a store ST will be described as an environment in which products ordered in the store ST are handed over to customers. FIG. 8 shows an example of the customer service area in the store ST.
In the reception area of FIG. 1, an example is shown in which the POS terminal device 20 and the product locker 30 are installed on the same counter CT.
In the customer service area shown in the figure, the place corresponding to the position of the counter CT where the POS terminal device 20 is installed is the face-to-face customer service area FL1. In the face-to-face customer service area FL1, a clerk directly receives an order from a customer, operates the POS terminal device 20 to register the ordered product, settles the account for the registered product, and delivers the ordered product to the customer. Handover takes place.

Also, the place where the product locker 30 is installed in the counter CT is the product pick-up area FL2. The product pick-up area FL2 is a place where a customer who has placed an online order picks up the product by taking the product out of the storage opening of the product locker 30 by himself/herself.

When the customer has already paid by online settlement when placing an online order, the customer goes to the commodity locker 30 in the commodity pick-up area FL2 without making the payment by using the POS terminal device 20 in the face-to-face customer service area FL1. good.

On the other hand, if the customer selects store payment as the payment method when ordering online, the customer pays in the face-to-face customer service area FL1. In this case, the customer causes the customer terminal device 50 running the ordering application to display the collection certification code indicating the order number, and presents it to the clerk. The store clerk operates a code reader connected to the POS terminal device 20 to read the collection certification code. The POS terminal device 20 acquires the order information corresponding to the order number indicated by the read receipt code from the store order management server 10 . The store order management server 10 acquires from the order receiving server 80 the order information corresponding to the online order placed by the customer using the customer terminal device 50 .

The POS terminal device 20 uses the acquired order information to execute settlement processing according to the operation of the store clerk. After completing the payment in the face-to-face customer service area FL1 in this way, the customer moves to the front of the product lockers 30 in the product pick-up area FL2.

[Example of product locker appearance and example of customer usage]
9A and 9B show examples of the appearance of the product locker 30. FIG. FIG. 9A is a perspective view of the product locker 30 as seen from the rear side. FIG. 9B is a perspective view of the commodity locker 30 as seen from the front side.
The back surface of the product locker 30 is the side facing the store clerk who stores the ordered products in the product locker 30 . The front side of the product locker 30 is the side facing the customer receiving the ordered product.

As shown in FIGS. 9A and 9B, the commodity locker 30 of FIG. 9 has six storage openings 361 (361-1 to 361-6). In the case of the figure, the storage openings 361 are arranged so that each of the upper and lower stages has three storage openings 361 .
Storage port numbers 1 to 6 are assigned to the storage ports 361-1 to 361-6, respectively. Corresponding to such allocation of storage opening numbers, when the commodity locker 30 is viewed from the back, as shown in FIG. The number "3" is assigned, and the storage openings 361 in the lower stage are shown to be assigned numbers "4" to "6" from right to left.

The number of storage openings 361 in the product locker 30 and the arrangement of the storage openings 361 are not particularly limited.

Further, as shown in FIG. 9A, the rear side of the storage opening 361 is not provided with a door or the like and is open. On the other hand, as shown in FIG. 9B, doors 362 (362-1 to 362-6) are provided on the front side of each of the storage openings 361 (361-1 to 361-6). The door 362 is provided with, for example, a handle portion 364 (364-1 to 364-6 (handle portion 364-1 is not shown because door 362-1 is in an open state)). For example, when the door 362 is in an open state, the door 362 can be closed from the front side by pushing the handle portion 364 by a customer or a store clerk. In the present embodiment, the door 362 operates to open when it is unlocked. Therefore, the handle portion 364 is not provided with a portion for opening the door 362. may Further, each door 362 is provided with a lock. Therefore, the door 362 cannot be opened in the locked state, but can be opened in the unlocked state. As previously mentioned, door 362 may operate to open in response to being unlocked.
The door 362 in the closed state is recessed by a predetermined dimension with respect to the plane to which the front panel of the product locker 30 corresponds. Accordingly, even if the handle portion 364 protrudes from the door 362, it can be prevented from protruding forward from the plane corresponding to the front panel, or protruded only slightly.

As shown in FIG. 9B, on the front side of the product locker 30, indicators 363 (363-1 to 363-6) are arranged for each of the storage openings 361 (361-1 to 361-6). be. The indicator 363 notifies, for example, the state of the door 362 of the corresponding storage opening 361 by lighting in a predetermined pattern.
The indicator may also be installed on the back side. Also, an interior light may be provided on the top surface of each storage opening 361 or the like, and the interior light may be used as an indicator. The interior light illuminates the interior of the storage opening 361 . Depending on whether or not the interior light is on, it is possible to visually recognize whether the storage opening 361 is filled with articles or is empty. The lighting state of the internal light inside the storage opening 361 can be visually recognized from both the front side (customer side) and the rear side (clerk side). By seeing the lighting state of the interior light, the customer can quickly and accurately grasp the storage opening 361 in which his/her own product is stored. Also, by seeing the lighting state of the interior light, the store clerk can quickly and accurately grasp the storage destination of the product that the store clerk must store.
Note that the indicator and the interior light may be used together, or the indicator may be omitted so that all of the notifications that can be provided by the indicator are realized by lighting the interior light.

Further, as shown in FIG. 9B, a touch panel display section 305 is provided on the front panel on the right side of the commodity locker 30 .
The touch panel display unit 305 displays a product pick-up guide for the customer and receives an operation according to the product pick-up by the customer.
A code reader 306 is provided below the front panel on the right side of the product locker 30 . The code reader 306 reads the collection certification code Cd displayed on the customer terminal device 50 . Information indicated by the collection certification code Cd displayed on the customer terminal device 50 includes an order number that identifies the online order placed by the customer.

In the example shown in the figure, the code reader 306 is arranged at a position behind a plane corresponding to the front panel of the product locker 30 . In other words, in the example shown in the figure, the lower right portion of the front of the housing of the product locker 30 is formed so as to be deeper than the plane of the front panel, and the code reader 306 is arranged in this formed portion. be made. This prevents the code reader 306 from protruding from the front panel of the product locker 30, for example.

In this manner, the product locker 30, including the handle portion 364 and the like described above, does not have a large projecting portion over the entire front surface when the door 362 is closed. As a result, for example, when a customer passes in front of the product locker 30, it is possible to prevent clothes, belongings, and the like from being caught in the portion protruding from the front of the product locker 30.例文帳に追加

When the merchandise ordered by the online order is ready, the store clerk decides which storage opening 361 in the merchandise locker 30 is to store the prepared merchandise. The store clerk performs an operation (merchandise storage registration operation) on the store clerk order management device 40 to associate the order number of the prepared product with the storage port number of the storage port 361 determined as the storage destination.

The store clerk can perform a receipt opening registration operation on the order response screen displayed by the store clerk order management device 40 . The order response screen is an operation screen that a customer uses for online order response work.

FIG. 10 shows an example of an order response screen. An order handling operation area AR20 is arranged on the order handling screen of FIG. The information presented in the order handling operation area AR20 is obtained based on the online order information transmitted from the order receiving server 80 to the store order management server 10. FIG.

An all list tab Tb1, an unstored tab Tb2, a stored tab Tb3, a storage elsewhere tab Tb4, and an excess tab Tb5 are arranged in the order handling operation area AR20. The figure shows a state in which online order list items corresponding to all statuses are displayed on the order list screen in the order handling operation area AR20 by selecting the all list tab Tb1.
The order list screen shows a list of online orders placed at the store ST. One listing in the order list screen corresponds to one online order.

One list item on the order list screen includes item columns of order number, status, visit time, storage deadline, settlement, and number of orders.
In the order number field, the order number indicating the corresponding online order is displayed. In the figure, the order number is in the format of three digits, but the format of the order number is not particularly limited. For example, the number of digits of the order number may be other than three. Also, the order number may be a combination of numbers and letters, for example.
The current status of the corresponding online order is displayed in the status item column. In the status item column, the corresponding status is displayed by characters.
The status of an item ordered online can be, for example, "uncooked", "not packed", "packed", "stored elsewhere", "packed / elsewhere", "excess", "discarded", "receiving", " Received”.

The “uncooked” status indicates that the corresponding online-ordered product has not yet started cooking and has not been stored in the storage port 361 . For example, for listings whose display was initiated in response to receipt of an online order, the status would indicate "uncooked." Note that the "uncooked" status also functions as an instruction to cook the corresponding product. In other words, the "uncooked" status is displayed to instruct the clerk to cook in response to the receipt of the online order, corresponding to the case where the clerk order management device 40 has a cooking instruction function. you can

The “not stored” status is a state in which preparation (cooking) of the corresponding online-ordered product has been completed, but the product has not yet been stored in the storage port 361 . If the 'uncooked' status is not used because the clerk order management device 40 does not have the cooking instruction function, the 'uncooked' status is included in the 'uncooked' status. you can In this case, the status may indicate "unpacked" for the list items whose display is started in response to receipt of the online order.

The "stored" status indicates that preparation (cooking) has been completed for the corresponding online-ordered product, and the storage slot 361 for storing the prepared product has already been allocated.

The “stored elsewhere” status indicates that the corresponding online-ordered product is stored at a location different from the storage opening 361 of the product locker 30 . In addition, the status of "stored elsewhere" indicates a state in which the product is taken out from the storage port 361 in response to excess custody, or a location different from the storage port 361 because the product does not fit in the storage port 361 due to its size or the like. It may also include the state of being stored in

In the status of "storage/other place", some of the products prepared in response to the corresponding online order are allocated to the storage port 361, and the rest of the products are stored at a location other than the storage port 361. state.

The "exceeded" status indicates that a certain period of time has passed since the time of the visit to the corresponding online order.
For example, the status such as "stored" or "stored elsewhere" is changed according to the operation of the order reception screen by the clerk. On the other hand, the status of "Excess" is transitioned from other statuses, for example, when a certain period of time elapses from the arrival time set in the corresponding online order. It should be noted that the status of "excess" may be changed according to the operation of the store clerk.

A status of "discarded" indicates that the corresponding online order item is in a discarded state. For example, when the corresponding product stored in the storage slot 361 is taken out for disposal, the store clerk may perform an operation to change the status to "discard". Alternatively, if the corresponding product stored in the storage port 361 is taken out from the storage port 361 and stored at another place once, and the status is changed to "stored elsewhere", the status cannot be changed to "discarded". may be made In this case, for example, even if an operation to set the status of "discard" is performed without going through the status of "stored elsewhere", the operation will not be accepted, and an error will be reported to the store clerk, for example. can be

The "receiving" status is a state in which the door 362 of the storage slot 361 in which the corresponding online-ordered product is stored is unlocked in response to the customer causing the product locker 30 to read the receipt certification code. indicates that there is

The "received" status indicates that the corresponding online-ordered product has been taken out from the storage opening 361 with the door 362 unlocked.

In the status item column of the order list screen, one of the above statuses may be displayed according to the status of the corresponding online ordered product. In the order list screen of the present embodiment, list items of products with a status of "received" are deleted. Therefore, the status of "received" does not have to be displayed in the status item column of the order list screen. However, if a "received" tab is provided in the order handling operation area AR20, a list item of the online order with the "received" status is presented in response to the operation of the "received" tab. An order list screen to be displayed may be displayed.

In addition, in the item field of visit time on the order list screen, the time (arrival time) at which the customer who placed the corresponding online order comes to pick up the order is displayed. The visit time is specified by the customer when ordering online.

In the storage period item column on the order list screen, the storage period of the product ordered by the corresponding online order is indicated. Concretely, the expiration time is indicated in the item column of the retention period. The overtime is the time after a predetermined time has passed from the visit time. The figure shows an example in which 30 minutes is set as the overtime.
If a product stored in the storage slot 361 has not been picked up by the customer and the overtime has passed, the clerk takes the product out of the storage slot 361 and stores it in another place until the customer comes to pick it up. or, depending on the product, discard it.

The checkout item list in the order list indicates whether or not the checkout (settlement) for the corresponding online order has been completed.

The item column of the number of orders in the order list indicates the number of products ordered by the corresponding online order (the number of orders).

Note that the order list screen may include an item field for product names. The product name item list displays the name (product name) of the product ordered by the corresponding online order.
In addition, on the order list screen, for example, an item column for eat-in/take-out classification may also be arranged. In the item field of the eat-in/take-out category, a display is made to indicate whether eat-in or take-out is specified for the corresponding online order. By confirming which of eat-in and take-out is specified by the eat-in/take-out classification, the store clerk can determine which of eat-in or take-out the product should be prepared for. For example, the store clerk prepares items designated for eat-in by placing them on trays, and prepares items designated for take-out by placing them in bags.

On the order list screen, the list items corresponding to each online order are arranged from top to bottom in descending order of arrival time.
In order to respond to online orders, the store clerk is required to prepare the product in time as much as possible for the time when the customer comes to pick up the product. In addition, in the case of food and drink that require the temperature to be kept warm or cold when the customer picks up the product, if it is prepared well in advance of the customer's arrival time, it will become cold or warm. In some cases, it is required to start preparing from the time calculated backward from the time of arrival.
In other words, the store clerk determines when to start preparing which product according to each online order while looking at the arrival time. In this respect, the information on the store visit time can be said to be important for the store clerk to proceed smoothly with the work of responding to the online order.

Therefore, in the same figure, an example is shown in which list items for online orders are arranged in the order of visit time on the order list screen. This makes it easier for the store clerk to determine, for example, in what order and when to prepare the products, so that online orders can be handled smoothly.

In addition, a locker status area AR30 is arranged on the order response screen of FIG. The locker status area AR30 indicates the storage status of the product in the product locker 30. FIG.
In the locker status area AR30 of FIG. 5, six storage openings 361 (361-1 to 361-6) are provided in the product locker 30 as shown in FIG. A status area AR31 (AR31-1 to AR31-6) is arranged.
The storage port status areas AR31-1 to AR31-6 correspond to the storage ports 361-1 to 361-6, respectively. In the locker status area AR30, storage port status areas AR31-1 to AR31-6 are arranged corresponding to the arrangement of the storage ports 361-1 to 361-6 (FIG. 5A) viewed from the clerk side. . That is, in the locker status area AR30, the storage port status areas AR31-1 to AR31-3 are arranged in order from right to left in the upper row, and the storage port status areas AR31-4 to AR31-6 are arranged in order from right to left in the lower row. It is In addition, the number of storage port numbers "1" to "6" are displayed in the storage port status areas AR31-1 to AR31-6, respectively.
By arranging the storage port status areas AR31-1 to AR31-6 in this manner, the store clerk can associate the storage port status areas AR31-1 to AR31-6 with the storage ports 361-1 to 361-6. can be accurately grasped.

In the locker status area AR30 shown in the figure, the storage port status areas AR31-1, 31-2, and AR31-3 indicate the storing state in which the products are stored. Storage port status areas AR31-4 and AR31-6 indicate an unstored (empty) state in which no product is stored. In addition, the storage port status area AR31-5 indicates an excess state in which the excess time has passed since the product was stored.
That is, in the locker status area AR30 in FIG. The storage openings 361-4 and 361-6 with storage opening numbers 4 and 6 are not storing products, and the storage opening 361-5 with storage opening number 5 is in a state where products are stored. This indicates that the excess time has elapsed since the

The storage port status area AR31 is displayed in a background color corresponding to the corresponding state (status). In addition, the order number corresponding to the stored product, the product name, and the collection-related time information are displayed in the storage port status area AR31 indicating the storage state. In the figure, as the collection-related time information, the visit time (“visit time”) and the overtime (“storage deadline”) are shown. The arrival time in the receipt status area AR31 indicates the arrival time specified by the customer when ordering the stored product online. The overtime is the time after a predetermined time has passed from the visit time. If a product stored in the storage slot 361 has not been picked up by the customer and the overtime has passed, the clerk takes the product out of the storage slot 361 and stores it in another place until the customer comes to pick it up. or, depending on the product, discard it.

In addition, among the storage port status areas AR31, the storage port status area AR31-1 indicates that the corresponding storage port 361-1 stores a product sold by weight with the product name "A salad". When a product sold by weight is stored in the storage port 361 in this way, the name of the product and the weight specified as the quantity in the order are displayed in the corresponding storage port status area AR31, indicating that the product is sold by weight. icon Icn2 is arranged. The icon Icn2 in the figure indicates that the product is sold by weight with the characters "weighed item", but it may be indicated by a pattern or the like that it is a product sold by weight.

Note that when the overtime has passed, the corresponding receipt status area AR31 may notify the store clerk that the overtime has passed in a predetermined manner. In addition, when the overtime has passed, an indicator or the like provided on the back side of the corresponding storage opening 361 in the product locker 30 lights up in a predetermined manner, thereby notifying the clerk that the overtime has passed. You may be made to do it toward.

Also, an example in which no particular information is displayed is shown in the storage port status area AR31 indicating the non-stored state.

Further, on the order response screen, a receipt registration button BT31, a receipt registration cancellation button BT32, a transfer registration button BT33, a storage registration button BT34, a selection clear button BT35, and an update button BT36 are arranged.

The storage registration button BT31 is a button that is operated in a product storage registration operation that is performed when registering that the product ordered online has been stored in the storage port 361 .

The storage registration cancellation button BT32 is a button that is operated when canceling the registration that the product has been stored in the storage opening 361 .

The move registration button BT33 is a button that is operated when performing move registration for the product stored in the storage opening 361 .

The other-place storage registration button BT34 is a button that is operated when registering storage of the product at another place (other-place storage registration).

The selection clear button BT35 is a button for canceling the selected state of the list item in the order handling operation area AR20.

The update button BT36 is a button for updating various information being displayed to the latest information.

Here, in the storage port status area AR31-2 of the locker status area AR30 in FIG. 7, information of one product sold by weight with the product name "A salad" is displayed. In other words, the product "A salad" is stored in the storage opening 361-1 of the product locker 30, and is associated with the storage opening 361-1. Regarding the product storage registration operation performed on the order response screen, the case of associating the product "A salad" with the storage port 361-1 will be described as an example.

At the stage before the storage port registration operation for the product "A salad" is performed, the storage port status area AR31-1 is in a state indicating that the product is not stored.
First, the store clerk weighed the item "A salad" and prepared it by putting it in a container. In other words, the store clerk in this case prepares the online-ordered product with the order number 252 by referring to the store visit time among the online orders with the status of not received shown on the order list screen.
The store clerk selects the list item with the order number of 252 on the third line from the top in the order response operation area AR20 when storing the online ordered product with the order number of 252 prepared this time in the product locker 30. I do.

In addition, an icon Icn1 is arranged for the list item with the order number 252 . Icon Icn1 indicates that the corresponding product is sold by weight.

Further, as shown in the figure, the detailed information area AR40 may be displayed in response to an operation (for example, a tap operation) on the icon Icn1. The detailed information area AR40 shows detailed information about the corresponding product. Information items shown in the detailed information area AR40 are not limited to those shown in FIG.

In response to the operation of selecting the list item with the order number 252, the selection frame FL is arranged in the list item with the order number 252 as shown in FIG. At this time, since the product corresponding to the online order with the order number 252 is not stored in any of the storage ports 361, the order number is 252 in any of the storage port status areas AR31 of the locker status area AR30. does not support online orders for Therefore, none of the storage port status areas AR31 in the locker status area AR30 is highlighted.

At this time, the store clerk can grasp that the two storage openings 361 with the storage opening numbers 2, 4, and 6 are open by looking at the storage opening status area AR31 in the locker status area AR30. Therefore, the store clerk selects one storage slot 361 for storing the product with the order number 252 from the two storage slots 361 with storage slot numbers 2, 4, and 6. FIG. Here, the store clerk has decided to store the product with the order number of 252 in the storage slot 361-1 with the storage slot number of 2.

At this time, the status of the online order with the order number 252 corresponding to the list item being selected in the order handling operation area AR20 is not received. Therefore, among the registration operation buttons, the storage registration button BT31 is operable, and the storage registration cancellation button BT32, move registration button BT33, and storage registration button BT34 are inoperable. Therefore, the store clerk operates the storage registration button BT31.

In response to the receipt registration button BT31 being operated, the store clerk order management device 40 displays a receipt registration operation screen (not shown) on the touch panel display section. The storage slot registration operation screen is a screen for performing an operation to register the storage slot 361 that is the storage destination of the product with the order number corresponding to the list item being selected in the order handling operation area AR20. On the storage opening registration operation screen, for example, storage opening selection buttons corresponding to each of the storage openings 361-1 to 361-6 are arranged.
In this case, the store clerk performs an operation to select the receipt selection button corresponding to the receipt opening 361-1. In response to the operation of the storage slot selection button, for example, the operated storage slot selection button is highlighted, and the store clerk is informed that the storage slot 361-1 corresponding to the selected storage slot selection button is the commodity. A message will be displayed to confirm that there is no mistake in the storage destination. After confirming that there is no mistake in the storage slot 361-1, the store clerk performs the confirmation operation. The confirmation operation may be an operation on a confirmation button arranged on the receipt registration operation screen.
Further, in response to the operation of the confirmation button, a registration confirmation dialog may be displayed to inform the store clerk that the registration of the storage port 361-1 corresponding to the order number 252 has been confirmed. . For example, a close button may be arranged in the registration confirmation dialog, and the registration confirmation dialog may be erased when the store clerk operates the close button.

The store order management server 10 converts information on the order number associated with the receipt number by the operation on the receipt registration operation screen performed on the store clerk order management device 40 into information indicating the usage status of the receipt 361 ( storage opening usage status information).

As shown in FIG. 10, in the receipt port status area AR31-1, on the order response screen displayed after the receipt port number and the order number are associated by the operation on the receipt port registration operation screen. , the product information of "A salad" is displayed.

The store clerk weighs and prepares the product "A salad", and stores the prepared product "A salad" from the rear side of the storage opening 361-1 of the storage destination. The figure shows a state in which a product FD ordered online by a customer is put in, for example, a paper bag and stored in the storage opening 361-1.
Note that the store clerk may store the prepared product in the storage slot 361 and then perform the corresponding storage slot registration operation.

When the customer goes in front of the product locker 30, the product locker 30 is in a standby state waiting for the customer's door unlocking operation. In the standby state, a standby screen is displayed on the touch panel display section 305 of the commodity locker 30 .

FIG. 11A shows an example of the standby screen displayed on the touch panel display section 305 of the product locker 30. FIG. The standby screen in FIG. 11 displays a message and an image to guide the user to perform a touch operation on the touch panel display unit 305 before starting to pick up the product. Therefore, the customer who picks up the product performs a touch operation on the touch panel display section 305 .

In response to the touch operation performed on the touch panel display unit 305, the display of the touch panel display unit 305 transitions to, for example, the guidance screen shown in FIG. 11B. On the guidance screen of FIG. 10, a message and an image are displayed to guide the customer to perform an operation to cause the code reader 306 to read the collection certification code Cd.
Therefore, the customer operates the customer terminal device 50 that the customer owns and causes the customer terminal device 50 to display the collection certification code Cd indicating the order number corresponding to the current online order. The customer terminal device 50 may, for example, acquire the collection certification code Cd from the order receiving server 80 as processing by an ordering application running on the customer terminal device 50, and display the acquired collection certification code Cd. Alternatively, the customer terminal device 50 opens the order completion notification e-mail sent to the customer terminal device 50 in response to the completion of the online order, and responds to the operation on the link of the receipt certification code Cd described in the e-mail. The collection certification code Cd may be displayed.

The customer performs an operation to cause the code reader 306 of the product locker 30 to read the collection certification code Cd displayed on the customer terminal device 50 as described above. The product locker 30 notifies the store order management server 10 of the order number indicated by the read delivery certification code Cd. The store order management server 10 refers to the receipt usage status information, identifies the receipt 361 in which the product corresponding to the notified order number is stored, and unlocks the identified receipt 361. It controls the product locker 30 . The product locker 30 unlocks the storage opening 361 under the control of the store order management server 10 . In addition, the product locker 30 lights the indicator 363 corresponding to the unlocked storage slot 361 in a predetermined pattern, thereby notifying the customer that the corresponding storage slot 361 stores the product to be picked up. . The customer opens the door 362 corresponding to the lit indicator 363 and takes out the product stored in the storage opening 361 . Thus, the customer can pick up the product ordered by the online order at the product locker 30. - 特許庁

In addition, a password input button BT51 is arranged on the guidance screen in FIG. There is a possibility that a customer who comes to pick up an item ordered online forgets to bring the customer terminal device 50, or that the customer terminal device 50 fails to display the collection certification code. There is In such a case, the customer can unlock the door by inputting a password registered in advance in the ordering application without causing the code reader 306 to read the collection certification code. Therefore, the customer in this case is made to operate the password input button BT51. When the password input button BT51 is operated, the touch panel display unit 305 displays an unlock operation screen for unlocking the storage opening 361 in which the product is stored by inputting the password. The customer can unlock the door 362 of the storage port 361 in which the product ordered online by the customer is stored and take the product from the storage port 361 by following the guidance on the displayed unlocking operation screen. .

In this way, in online ordering, a customer places an order from a place other than the store ST using the customer terminal device 50, and takes out the merchandise from the merchandise locker 30 at the store ST, thereby receiving the ordered merchandise. .

[Configuration example of store order management server]
FIG. 12 shows a configuration example of the store order management server 10. As shown in FIG. The store order management server 10 in the figure includes a CPU (Central Processing Unit) 101, a storage unit 102, a RAM 103, an external network compatible communication unit 104, and a store network compatible communication unit 105. FIG.

The CPU 101 is a central processing unit, and controls the operation of the store order management server 10 by reading and executing programs stored in the storage unit 102 .
The storage unit 102 is an auxiliary storage device for the CPU 101 and stores various kinds of information used by the CPU 101 including programs.
A RAM 103 is a main storage device of the CPU 101 .
The external network compatible communication unit 104 is a part that communicates with a device outside the store, such as the order receiving server 80, via a network.
The store network compatible communication unit 105 is a part that communicates with devices in the store ST such as the clerk order management device 40, the product locker 30, the POS terminal device 20, etc. via the store network.

[Configuration example of product locker]
FIG. 13 shows a configuration example of the product locker 30. As shown in FIG. The product locker 30 shown in FIG. 1 to 308-6) and indicators 363 (363-1 to 363-6).

The CPU 301 is a central processing unit, and controls the operation of the product locker 30 by reading and executing programs stored in the storage unit 302 .
A storage unit 302 is an auxiliary storage device for the CPU 301 and stores various kinds of information used by the CPU 301 including programs.
A RAM 303 is a main storage device of the CPU 301 .
The communication unit 304 is a part that communicates with the store order management server 10 via the store network. Note that the communication unit 304 may be capable of communicating with the POS terminal device 20, the store clerk order management device 40, and the like via the in-store network without going through the store order management server 10. FIG.

A touch panel display unit 305 displays an image. Further, the touch panel display unit 305 can be operated by touching a display surface on which an image is displayed with an operating object such as a finger.

A code reader 306 reads a code such as a two-dimensional code or a bar code.

The door lock portion 307 is a lock provided corresponding to each door 362 . The door lock unit 307 is locked and unlocked under the control of the CPU 301, for example. As for locking, for example, when the door 362 is closed, the structure of the door lock portion 307 itself may be set to the locked state.

The door open/close sensor 308 is provided for each door 362 and detects whether the corresponding door 362 is open or closed.

An indicator 363 is provided on the front side of the product locker 30 corresponding to each storage opening 361 . The indicator 363 may be composed of, for example, an LED (Light Emitting Diode) capable of lighting in a predetermined single color or multiple colors.
As described above, the indicator 363 lights up to inform the customer that the goods to be picked up are stored in the corresponding storage slot 361, but the indicator 363 is also used for other notifications. good. For example, when the door 362 is left open for a certain period of time or more, the indicator 363 may notify that the door 362 has not been closed by a predetermined lighting pattern.
Further, the indicator 363 may notify whether the door 362 is in the unlocked or locked state by a predetermined lighting pattern. In addition, the indicator 363 may be configured to notify by a predetermined lighting pattern, for example, distinguishing between the state in which the unlocked door 362 is closed and the state in which it is open.

In addition to the indicator 363 provided on the front side of the product locker 30 , an indicator for informing the store clerk may be provided corresponding to each storage opening 361 on the back side of the product locker 30 .

[Configuration example of clerk order management device]
FIG. 14 shows a configuration example of the clerk order management device 40. As shown in FIG. The store clerk order management device 40 shown in FIG.
The CPU 401 is a central processing unit, and controls the operation of the clerk order management device 40 by reading and executing programs stored in the storage unit 402 .
The storage unit 402 is an auxiliary storage device for the CPU 401 and stores various information used by the CPU 401 including programs.
A RAM 403 is a main storage device of the CPU 401 .
The communication unit 404 is a part that communicates with the store order management server 10 via the store network. Note that the communication unit 404 may be capable of communicating with the POS terminal device 20, the product locker 30, and the like via the in-store network without going through the store order management server 10. FIG.

A touch panel display unit 405 displays an image. Further, the touch panel display unit 405 can be operated by touching the display surface on which an image is displayed with an operating object such as a finger.
Note that the store clerk order management device 40 may be provided with an operation unit other than the touch panel display unit 405 .

[Configuration example of customer terminal device]
FIG. 15 shows a configuration example of the customer terminal device 50. As shown in FIG. The customer terminal device 50 shown in FIG.
The CPU 501 is a central processing unit, and controls operations of the customer terminal device 50 by reading and executing programs stored in the storage unit 502 .
A storage unit 502 is an auxiliary storage device for the CPU 501 and stores various kinds of information used by the CPU 501 including programs.
A RAM 503 is a main storage device of the CPU 501 .
A display unit 504 displays an image according to the display control of the CPU 501 . The display unit 504 may be configured as a touch panel that allows an operation on the screen.
An operation unit 505 collectively indicates various operators provided in the customer terminal device 50 and various input devices connected to the customer terminal device 50 .
The imaging unit 506 performs imaging under the control of the CPU 401 . The imaging unit 506 of this embodiment can also function as a part that reads a two-dimensional code in a code reader that processes two-dimensional codes.
A network compatible communication unit 507 is a part that performs wireless communication via a network. The customer terminal device 50 can communicate with the order receiving server 80 through the network compatible communication unit 507 .

[Configuration example of weighing device]
A configuration example of the weighing device 70 according to the present embodiment will be described with reference to FIG. 16 . The weighing device 70 in the figure includes a CPU (Central Processing Unit) 701 , a ROM 702 , a RAM 703 , a display portion 705 , a storage portion 707 , an operation portion 708 , a weighing portion 709 and a printing portion 710 . These are connected to each other via bus 719 .
The device-to-apparatus communication unit 711 and the short-range communication unit 712 correspond to a fifth embodiment, which will be described later, and therefore description thereof will be omitted in this embodiment.

The CPU 701 executes various processes for realizing the functions of the weighing device 70 by executing programs.
The ROM 702 stores various information. For example, it stores programs executed by the CPU 701 . The ROM 702 also stores information (screen information, message information, etc.) regarding display by the display unit 705 . In addition, the ROM 702 stores a device number (device identifier) for identifying its own device. The ROM 702 may also store information (print content, print format information, etc.) regarding printing by the printing unit 710 .
A RAM 703 is used as a work area when the CPU 701 executes processing and calculations.

The display unit 705 is arranged facing the store clerk as shown in FIG. 4(A). The display unit 705 is configured as a touch panel, and receives an operation by touching the displayed operation screen with an operating body such as a finger.

A storage unit 707 serves as an auxiliary storage device for the CPU 701 and stores various kinds of information necessary for the weighing device 70 . The storage unit 707 may store, for example, product files. The storage unit 707 may store a program for causing the CPU 701 to execute registration processing and the like. Further, the storage unit 707 may store various information generated by executing the program. The storage unit 707 may also store information about display by the display unit 705 and information about printing by the printing unit 710 .
Note that the storage unit 707 may be configured by including an HDD (Hard Disc Drive), an SSD (Solid State Drive), or the like as hardware.

The operation unit 708 includes various operators, input devices, etc. provided in the weighing device 70, and receives operations performed with respect to these operators and input devices.

The weighing unit 709 measures the weight of the product or the like (the product and the tare containing the product) placed on the scale table 709 a and outputs data indicating the weight value to the CPU 701 . It should be noted that the CPU 701 that has obtained the weighed value from the weighing unit 709 subtracts a predetermined weight (tare weight) from the weighed value to calculate the product placed on the weighing table 709a. In addition, the CPU 701 temporarily stores the product weight calculated as described above in the RAM 703 and displays it on the display unit (display unit 705).

The printing unit 710 prints (prints) on a recording medium and issues (outputs) from an issue port (see FIG. 4A). For example, the printing unit 710 can issue labels to be attached to products.

The device-to-device correspondence communication unit 711 is provided for communication with another weighing device 70 via a predetermined communication network. The communication network supported by the inter-apparatus communication unit 711 may be wired or wireless.
The short-range communication unit 712 performs communication using a predetermined short-range wireless communication method. The short-range wireless communication system supported by the short-range communication unit 712 may be, for example, Bluetooth (registered trademark).

[Example of processing procedure]
A processing procedure executed by the customer terminal device 50 of the present embodiment in response to the display of the order confirmation screen (FIG. 3B) will be described with reference to the flowchart of FIG.
Step S101: The customer terminal device 50 waits for a trigger to display an order confirmation screen. The trigger for displaying the order confirmation screen is generated, for example, in response to the operation of the payment button BT25 on the online payment screen (FIG. 3(A)). The order confirmation screen display is triggered by selecting the store payment as the payment method by operating the payment method selection area AR22 on the product confirmation screen (FIG. 2(C)) and then operating the order button BT22. may occur accordingly.

Step S102: When an order confirmation screen display trigger occurs, the customer terminal device 50 acquires corresponding cart information from the order receiving server 80, for example. Cart information includes information about items that have been placed in the cart so far. The information about the product also includes information on the quantity specified at the time of ordering. For products sold by weight, the specified quantity information indicates the specified weight. When acquiring the cart information, the customer terminal device 50 requests the order server 80 for the cart information by designating the order number assigned to the corresponding online order.
The customer terminal device 50 generates an image of the order details confirmation area AR41 on the order details confirmation screen based on the acquired cart information.

Step S103: In addition, the customer terminal device 50 generates a collection certification code Cd that encodes the order number assigned to the corresponding online order.

Step S104: The customer terminal device 50 causes the display unit 706 to display an order confirmation screen on which the order confirmation area AR41 generated in steps S102 and S103 and the collection certification code Cd are arranged.

In the order confirmation screen displayed in this manner, both the order confirmation area AR41 and the collection certification code Cd are displayed. In addition, when items sold by weight are included in the items in the cart information, the specified weight of the item sold by weight is reflected in the order details confirmation area AR41.

An example of the processing procedure executed by the weighing device 70 will be described with reference to the flowchart of FIG. 18 .
Step S201: When weighing the product to be weighed, the store clerk first enters the order number in the order number input area AR53 on the standby screen of the weighing device 70 (FIG. 6A), as described above. Weighing device 70 accepts an operation of inputting an order number.

Step S202: After accepting the input of the order number, the weighing device 70 responds to the fact that the product is placed on the weighing table 709a and a weight exceeding a certain value is detected, or the weighing start button BT50 on the standby screen is pressed. is operated, weight measurement (weighing) by the weighing unit 709 is started.

Step S203: The weighing device 70 displays a product selection screen on the display unit 706 at the start of weighing, and then accepts an operation by the clerk to specify the product to be weighed.

Step S204: The weighing device 70 executes pricing processing when the weight measured by the weighing unit 709 is confirmed. That is, the weighing device 70 calculates the price of the product to be weighed based on the confirmed weight and the unit weight of the product to be weighed designated in step S203.

Step S205: The weighing device 70 waits for the label issuing button BT60 to be operated while the weighing result screen is displayed in response to the completion of the pricing process. In response to the label issue button BT60 being operated, the weighing device 70 causes the printing unit 710 to issue a weighing result label reflecting the current weighing result and pricing processing result.

<Second embodiment>
Next, a second embodiment will be described. In this embodiment, the weighing device 70 is connected to the in-store network Nst under the configuration of the product delivery system shown in FIG. In this case, the weighing device 70 is connected to the store order management server 10 as indicated by the dashed line in FIG. This enables the weighing device 70 to communicate with other devices connected to the in-store network Nst, such as the store clerk order management device 40 , via the store order management server 10 . Note that the weighing device 70 may be able to communicate directly with the clerk order management device 40 or the like without going through the store order management server 10, for example.

When the weighing device 70 is connected to the in-store network Nst in this way, it is possible to acquire information about the products to be weighed and sold by weight via communication, and to perform weighing and pricing processing.

An example of a processing procedure executed by the store clerk order management device 40 and the weighing device 70 of the present embodiment in response to the weighing of products sold by weight will be described with reference to the flowchart of FIG. 19 .
Based on the online order information transmitted from the store order management server 10, the store clerk order management device 40 displays an order response screen presenting information for each online order. On the order response screen, for example, list items are arranged corresponding to each online order. List item 1 may display, for example, the order number of the corresponding online order, the status of storage/not storage in the product locker 30, the time of visit, the presence or absence of products sold by weight, and other information. Also, in response to the operation of selecting a listing, a screen showing details about the online order corresponding to the selected listing may be displayed.
By viewing such an order response screen, the store clerk can grasp the status of the online orders received by the store ST. Also, the store clerk can determine the timing to start cooking (preparing) the product by looking at the arrival time indicated in the list item on the order response screen.

The processing procedure executed by the store clerk order management device 40 is as follows.
Step S301: The store clerk looks at the order response screen and prepares for the online order including the product sold by weight. In this case, the store clerk performs a predetermined operation (weighing declaration operation) on the store clerk order management device 40 for declaring the weighing of the product by weight included in the corresponding online order. The store clerk order management device 40 receives a weighing declaration operation performed by a store clerk.

Step S302: The store clerk order management device 40 transmits a weighing request to the weighing device 70 in response to receiving the weighing declaration operation. The weighing request includes product information (including product name, weight unit price, etc.) of the bulk product to be weighed, the order number of the online order including the bulk product to be weighed, and the like.

1, the weighing request is transmitted to the weighing device 70 via the store order management server 10, but the weighing request is sent from the store clerk order management device 40 to the weighing device 70 without going through the store order management server 10. A request may be sent.

Step S303: In response to the transmission of the weighing request, the weighing device 70 performs weighing and pricing processing for the product to be weighed and sold by weight, and sends weighing result information indicating the weighing result (including the pricing processing result) to the clerk's order management. Send to device 40 .
Upon receiving the weighing result information, the store clerk order management device 40 updates the online order information including the weighed product to be weighed so as to reflect the contents of the received weighing result information.

Next, a processing procedure executed by the weighing device 70 will be described.
Step S401: When the weighing device 70 receives the weighing request transmitted from the store clerk order management device 40 in step S302, it waits for the weighing of the product to be sold by weight. At this time, the weighing device presents the product to be weighed indicated in the received weighing request by means of an image or text on the standby screen, and guides the store clerk to place the product to be weighed on the weighing table 709a. You may be made to display to do. In the standby screen, the specified weight of the product to be weighed and sold by weight is also displayed.
Step S<b>402 : After the weighing declaration, the store clerk causes the weighing device 70 to weigh the product to be weighed. For this purpose, as in the case of the first embodiment, the store clerk puts the product to be weighed on the weighing table 709a, or operates the weighing start button BT50 displayed on the standby screen and puts the product on the weighing table 709a. Commodities to be weighed are put on it.
In response to the product being placed on the scale table 709a by the store clerk as described above, the weighing device 70 causes the weighing section 709 to start weight measurement (weighing).
Step S403: The weighing device 70 executes pricing processing when the weight measured by the weighing unit 709 is confirmed. The display on the display unit 706 of the weighing device 70 at this time may be the same as the weighing result screen of FIG. 6(B). However, in the case of this embodiment, the weighing result label may not be issued. If the weighing result label is not to be issued, the issue label button BT60 on the weighing result screen may be omitted.
Step S<b>404 : The weighing device 70 transmits weighing result information including the weight measured this time and the result of the pricing process to the store clerk order management device 40 .

In the present embodiment as well, when the clerk prepares a product corresponding to one online order, the store clerk performs a storage slot registration operation on the clerk order management device 40 and stores the prepared product in the product locker 30. It is made to be stored.

<Third Embodiment>
Next, a third embodiment will be described. In the present embodiment, the customer terminal device 50 of the online orderer is notified of information on the weighing results of the products by weight included in the online order at the store ST.

In this embodiment, the weighing device 70 is connected to the in-store network Nst as in the second embodiment.
Also in this embodiment, according to the processing procedure shown in FIG. 19, the weighing device 70 transmits the weighing result information to the store clerk order management device 40 in response to weighing and pricing the target product by weight. .
Upon receiving the weighing result information, the store clerk order management device 40 transmits (transfers) weighing result notification information to the order receiving server 80 based on the received weighing result information. At this time, the transmission of the weighing result notification information from the store clerk order management device 40 to the order receiving server 80 may be performed via the store order management server 10, or may be performed without the store order management server 10. may be broken. The weighing result notification information transmitted from the store clerk order management device 40 to the order receiving server 80 includes an order number, information indicating the weighed product (such as product name), specified weight, measured weight, price, and the like. you can

Upon receiving the weighing result notification information, the order receiving server 80 transmits a weighing result notification based on the received weighing result notification information to the customer terminal device 50 for which the corresponding online order has been placed. The weighing result notification sent to the customer terminal device 50 may be, for example, in the form of a push notification. Alternatively, the weighing result notification sent to the customer terminal device 50 may be in the form of e-mail. In the following description, the case where the weighing result notification is sent as a push notification corresponding to the ordering application will be taken as an example.

In this case, when the customer performs an operation to instruct the display of the weighing result notification received as a push notification on the customer terminal device 50, the weighing result reflected by the weighing result notification is displayed on the order application. A result screen is displayed.
By looking at the displayed weighing result screen, the customer can confirm whether or not the weighing result is the same as the weight specified at the time of ordering (specified weight). As a result, the customer can confirm whether or not the product ordered by weight is prepared in the specified weight before coming to the store, so that the customer can obtain a sense of security.

In addition, in this embodiment, for example, the customer may be allowed to reply to the store ST side as to whether or not the weight notified by the weighing result notification is acceptable.
In this case, for example, the weighing result screen allows the customer to select whether or not the notified weight is acceptable. This operation may be, for example, an OK button that is operated when the notified weight is acceptable, or an NG button that is operated when the notified weight is not acceptable.
For example, if the notified weight is within the allowable range for the specified weight, the customer operates the OK button, and if it is determined that the notified weight exceeds the allowable range from the specified weight, the customer presses the NG button. to operate.

It should be noted that, when ordering a product by weight using the customer terminal device 50, for example, it may be possible to designate a numerical value within an allowable range for a designated weight. By designating a numerical value within such an allowable range, it is also possible to designate, for example, weighing so as not to exceed a designated weight.

The customer terminal device 50 transmits weighing result confirmation information indicating whether the weighing result is OK or NG to the store order management server 10 according to the operated button. Upon receiving the weighing result confirmation information, the store order management server 10 displays whether the customer has confirmed the weighing result as OK or NG (weighing result confirmation display) according to the contents of the weighing result confirmation information. is executed by the clerk order management device 40.
The store clerk looks at the weighing result confirmation and confirms whether the customer has responded to the weighing result, OK or NG. If the customer's response is no, the clerk can re-weigh the subject bulk item and readjust the portion. The corresponding weighing result notification may be transmitted to the customer terminal device 50 again in response to the readjustment being performed.

In this embodiment, the weighing device 70 may not be connected to the in-store network Nst. In this case, as in the case of the first embodiment, in response to the clerk's operation of inputting the weighing result into the clerk's order management device 40, the clerk's order management device 40 outputs the input weighing result. The reflected weighing result notification information is transmitted to the order receiving server 80 . The order receiving server 80 transmits a weighing result notification to the customer terminal device 50 based on the received weighing result notification information.

<Fourth Embodiment>
Next, a fourth embodiment will be described. A delivery service provider system 2 shown in FIG. 1 is added to the product delivery system of the fourth embodiment.

In this embodiment, the store ST has a contract with a delivery service provider. The delivery service provider system 2 is installed in the store ST so that the system of the delivery service provider contracted with the store ST can provide a delivery service according to the order of the product of the store ST.

Note that FIG. 1 shows an example in which one delivery service provider system 2 corresponding to one delivery service provider is introduced. When a store ST contracts with a plurality of delivery service providers, the delivery service provider system 2 corresponding to each of the plurality of contracted delivery service providers is introduced into the store ST.

The delivery service provider system 2 includes a delivery service provider server 210 , a delivery service provider tablet 220 , and a delivery service provider kitchen printer 230 .
The delivery service provider server 210 is communicably connected to the delivery service provider tablet 220 and the delivery service provider kitchen printer 230 .
The delivery service provider server 210 is provided on the cloud, and is also communicably connected to the delivery service provider tablet and the delivery service provider kitchen printer installed in contracted stores other than the store ST.
The delivery service provider server 210 accepts online orders for products covering contracted stores, and performs processing to ensure that the products corresponding to the accepted online orders are delivered by its own delivery staff.
In the following description, the online order received by the delivery service provider server 210 by the delivery service provider is referred to as "the provider online order" to distinguish it from the online order received by the order receiving server 80 in the product delivery system of the store ST.

The customer terminal device 50 of the present embodiment is installed with an order application corresponding to the store ST and an order application corresponding to a trader online order (a trader order application). A customer can place an order for merchandise in the store ST by operating a vendor order application installed in the customer terminal device 50. - 特許庁The delivery service provider server 210 accepts product orders from the provider order application of the customer terminal device 50 .
Alternatively, the customer accesses the website for online ordering provided by the delivery service provider server 210 through the web browser installed in the customer terminal device 50, and the customer operates the accessed website to purchase the products of the store ST. may be made orderable.

The delivery service provider tablet 220 and the delivery service provider kitchen printer 230 are lent to the store ST by the delivery service provider and installed at the store ST.

The delivery service provider tablet 220 manages the vendor online order information corresponding to the vendor online order for the product of the store ST received by the delivery service provider server 210 .
The delivery service provider's tablet 220 acquires from the delivery service provider's server 210 the provider's online order information of the order for the product of the store ST received by the delivery service provider's server 210 . The delivery service provider tablet 220 can provide a display that presents the obtained provider online order information.

The kitchen printer 230 for the delivery service provider receives the supplier online order information of the product order of the store ST transmitted from the delivery service provider server 210 . The delivery service provider's kitchen printer 230 issues a cooking instruction slip according to the content indicated by the received provider's online order information.
The kitchen printer 230 for the delivery service provider may be connected to the tablet 220 for the delivery service provider so as to be able to communicate with it at the store ST, and then receive the provider's online order information from the tablet 220 for the delivery service provider. .

Thus, in this embodiment, the kitchen printer 60 issues the cooking instruction slip for the order received by the order receiving server 80 of the product delivery system (in-house system) supported by the store ST. On the other hand, the kitchen printer 230 for the delivery service provider issues a cooking instruction slip for ordering the product of the store ST accepted by the delivery service provider server 210 .

The cooking instruction slip issued by the kitchen printer 230 for the delivery service provider (the cooking instruction slip for the delivery service provider) indicates the order number, product name, quantity, and the like.
The order number in the cooking instruction slip for the delivery service provider is unique to the corresponding delivery service provider, and is not particularly linked to the order number managed by the store ST's own system.
Also, the specifications of the cooking instruction slips for delivery service providers differ depending on the delivery service provider. Depending on the specification, the cooking instruction slip for the delivery service provider may also indicate the arrival time and the like.

The store clerk cooks (prepares) the ordered product according to the contents indicated in the cooking instruction slip issued by the kitchen printer 230 for the delivery service provider.
For orders from delivery service providers, it may be possible to specify the weight of products sold by weight. In this case, the cooking instruction slip for the delivery service company indicates the designated weight of the ordered product sold by weight. In this case, the store clerk weighs the ordered product by weight with the weighing device 70, adjusts the amount, and prepares the product. In this case, the weighing device 70 may issue a weighing result label.

The store clerk may also store in the product locker 30 products prepared according to orders from delivery service providers (products for delivery services).
In this case, the store clerk packs the prepared products corresponding to the delivery service in a paper bag or the like, and attaches a cooking instruction slip for the corresponding delivery service company. The store clerk stores the product for the delivery service, to which the cooking instruction slip for the delivery service provider is attached, in the storage opening 361 of the product locker 30 . At this time, when looking through the window of the door 362 on the front side of the storage opening 361, the cooking instruction slip attached to the paper bag of the stored product is made visible.

In this case, the tablet 220 for the delivery service provider is not connected to the in-house system of the store ST. Therefore, when storing the delivery service compatible product in the product locker 30, the store clerk operates the clerk order management device 40 to register the order number of the delivery service compatible product and the storage slot 361 in association with each other. Registration operations can be performed.
In this case, as the receipt opening registration operation, the store clerk designates that the product is compatible with the delivery service and inputs the order number as a numerical value, so that the order number and the receipt opening 361 are associated with each other. be done.
In this case, the store clerk order management device 40 shows the storage status of the product in the product locker 30. In the storage status image, the product ordered by the company's system is stored and the product ordered by the delivery service provider system 2 is displayed. may be displayed in a different manner depending on the storage port in which the is stored. As a result, the store clerk can easily distinguish between the storage slot containing the products ordered by the company's own system and the storage slot containing the products ordered by the system of the delivery service provider.
Note that if the store ST has contracts with multiple delivery service providers and multiple delivery service provider systems 2 have been introduced to the store ST, the storage status image will show the product for each delivery service provider. may be displayed in a different manner.

The store clerk may operate the delivery service provider tablet 220 to notify the completion of preparation as the delivery service compatible product is stored in the product locker 30 as described above. The delivery service provider tablet 220 may be configured to accept input of the weight measured by the weighing device 70 when the ordered delivery service compatible product is sold by weight.

A delivery person of a delivery service provider inputs an order number to the product locker 30 when picking up the product corresponding to the delivery service stored in the product locker 30. - 特許庁In this embodiment, the touch panel display section 305 of the commodity locker 30 is configured to allow an operation of inputting an order number by inputting numbers. The delivery person performs an operation of inputting the order number to be picked up on the touch panel display unit 305 by inputting numbers. In response to the input of the order number, the door 362 of the storage port 361 storing the corresponding delivery service compatible product is unlocked. A delivery person takes out a product compatible with the delivery service from the unlocked storage slot 361 and goes to the delivery destination.
In this way, the store ST in this embodiment prepares products in response to both orders received by the order receiving server 80 corresponding to the product delivery system as its own system and orders received by the delivery service provider. , the product can be handed over to a customer or a delivery person via a product locker 30. - 特許庁

<Fifth Embodiment>
Next, a fifth embodiment will be described.
The product delivery system of the present embodiment is a product sales system in which a customer uses a customer terminal device 50 to register a product at a store ST, and the customer performs payment in accordance with the product registration result at the payment device. Contained in data processing systems.

In such a merchandise sales data processing system, a shopping application is installed in the customer terminal device 50 . A customer can perform product registration by causing the customer terminal device 50 running the shopping application to read the product code attached to the product to be purchased at the store ST. The product registration result is stored in the cloud server as cart information. The customer terminal device 50 displays a code indicating the transaction number in response to the customer's operation corresponding to the completion of product registration.
The customer causes the payment device to read the code displayed on the customer terminal device 50 at the time of payment. The settlement device acquires cart information associated with the transaction number indicated by the read code from the cloud server, and executes settlement processing according to the customer's operation based on the acquired cart information. In this manner, accounting (procedures from product registration to settlement) corresponding to one transaction is performed in the product sales data processing system of the present embodiment.

In addition, in the commodity sales data processing system of the present embodiment, the customer can purchase the commodity sold by weight as follows.
In this case, for products sold by weight, it is possible to register the products by weight by selecting the products to be registered by weight in advance using the shopping application and specifying the weight of the selected products by weight without reading the product code. It is said that The customer may register such products by weight inside the store ST, or may register them outside the store ST before going to the store ST.

When a customer who has pre-registered a product for sale by weight goes to the sales floor of the product for sale by weight at the store ST, the customer terminal device 50 running the shopping application is connected to the weighing device 70 by short-range wireless communication such as Bluetooth (registered trademark). connect. For example, connecting the customer terminal device 50 to the weighing device 70 by causing the weighing device 70 to be connected to read a communication control code (for example, a two-dimensional code) displayed on the customer terminal device 50 running a shopping application. can be done.

The customer terminal device 50 transmits the registration data of the commodity sold by weight to the weighing device 70 to which it is connected. Alternatively, for example, when the store clerk operates the weighing device 70, the weighing device 70 can acquire the registered data of the bulk product registered (ordered) by the shopping application of the connected customer terminal device 50 from the cloud server. good too. The content of the registration data of the product for sale by weight received by the weighing device 70 is displayed. Alternatively, the store clerk order management device 40 may acquire registration data of products sold by weight from a cloud server, and the store clerk order management device 40 may display the content of the registration data of products sold by weight.

The store clerk sees the contents of the registration data of the product for sale by weight received by the weighing device 70, thereby grasping the product for sale by weight and the specified weight. The store clerk weighs the target product sold by weight and adjusts the quantity according to the specified weight.

Weighing device 70 issues a weighing result label upon completion of the weighing and pricing process. The store clerk affixes a weighing result label to the container containing the target product, and then hands the product in the container to the customer.
In the commodity sales data processing system of the present embodiment, the customer may operate the weighing device 70 to weigh the target commodity by himself/herself.

The weighing device 70 transmits weighing result information indicating the weighing result to the cloud server. The cloud server reflects the measured weight indicated in the received weighing result information and information such as the price corresponding to the measured weight in the cart information. As a result, when the customer settles the account using the settlement device, the price of the commodity sold by weight can be paid according to the weighing result.

<Modification>
In the product delivery systems of the first to fourth embodiments, for example, the order number of an online order for which product preparation has been completed is displayed on the customer display, the customer or the delivery staff of the delivery service provider is called, and the clerk completes the order. You may choose to hand over the goods. In this case, the product locker 30 may be omitted.

<Summary of embodiment>
[Technical field]
The present invention relates to a program corresponding to a computer as a portable terminal.
A user operates a mobile terminal to place an order, stores order information about a menu to be picked up at a store in a non-contact IC card part of the mobile terminal, and stores the store terminal in the non-contact IC card part of the mobile terminal. A technique for receiving order information and performing payment settlement is known (see Patent Document 1, for example).
[Prior art documents]
[Patent Literature]
[Patent Document 1] Japanese Patent No. 4961642 [Summary of the Invention]
[Problems to be solved by the invention]
In an order system in which a customer operates a portable terminal to order an item and picks up the ordered item at a store, convenience is improved in response to the case where the item to be ordered is sold by weight. preferably.
SUMMARY OF THE INVENTION The present invention has been made in view of such circumstances. To improve convenience when merchandise is sold by weight.

[Means to solve the problem]
(1) As described above, in one aspect of the present embodiment, a computer as a portable terminal (for example, the customer terminal device 50) used by a customer to place an order for an item is used as an item for which the weight is specified as the quantity. order receiving means for receiving orders, and when a customer picks up a product for which an order has been received by the order receiving means, a collection code (for example, a collection certification code Cd) used for matching with the product for which the order has been received It is a program for functioning as display means for displaying.

According to the above configuration, in an order system (for example, a product delivery system) in which a customer operates the customer terminal device 50 to order products and picks up the ordered products at a store, the customer operates the portable terminal device 50. can be operated to specify the weight of the product sold by weight and place an order. In addition, the customer terminal device 50 can display on the screen the collection certification code Cd used for collation with the sold-by-volume product when receiving the sold-by-volume product. As a result, the customer can smoothly receive the product sold by weight at the store ST without the intervention of a store clerk, thereby improving the convenience when the product to be ordered is the product sold by weight.

(2) One aspect of the present embodiment is the program according to (1), further functioning as receiving means for receiving weighing results of the products according to the accepted order, The display means displays the weighing results received by the reception means.

According to the above configuration, the customer terminal device 50 can display the result of weighing the ordered product by weight at the store ST. As a result, the customer can confirm whether the weight of the sold-by-measure product prepared at the store ST is as specified before receiving the ordered by-sold product.

(3) One aspect of the present embodiment is delivery of the product ordered by the customer using a portable terminal (for example, the customer terminal device 50) from the store to the customer (a delivery person comes to the store, picks up the product, delivers the product, and delivers the product to the customer). An order processing system (for example, a product delivery system) corresponding to an operation in which a member delivers the product to a customer), and the product is carried out using the portable terminal, and the weight is specified as the quantity and a visit time, and an output control means for outputting a slip (for example, a cooking instruction slip) on which the order details received by the order reception means are printed. .

According to the above configuration, when a customer makes an online order using the customer terminal device 50 and includes the order contents including the quantity of the product with the specified weight and the visit time, the product is ordered at the store. It is possible to issue a cooking instruction slip on which the specified weight and visit time are printed. As a result, it becomes possible for the store to make preparations at an appropriate time in response to an order for a product sold by weight, thereby improving convenience when the product to be ordered is a product sold by weight.

(4) One aspect of the present embodiment is delivery of the product ordered by the customer using a portable terminal (for example, the customer terminal device 50) from the store to the customer (a delivery person comes to the store, picks up the product, delivers the product, and delivers the product to the customer). An order processing system (for example, a product delivery system) corresponding to an operation in which a member delivers the product to a customer), and the product is carried out using the portable terminal, and the weight is specified as the quantity and the order received by the order receiving means, and the storage port identification information of the storage port (361) that is the storage destination of the product corresponding to the order in the product locker (30). means, and in response to acquisition of order identification information indicating an order received by the order receiving means, the storage opening indicated by the storage opening identification information associated with the order indicated by the obtained order identification information is unlocked. and an unlocking control means for controlling the order processing system.

According to the above configuration, when an online order is received which includes the order contents including the product with the specified weight as the quantity and the time of the visit, the ordered product is stored in the storage slot of the product locker 30 at the store and sent from the customer. can respond to the receipt of After that, the storage slot is locked, and when the customer receives the product, the order number is read (obtained) by the product locker 30, thereby unlocking the corresponding storage slot and placing the order. The product can be received without fail without being mistaken for that of another customer. As a result, convenience can be improved when the product to be ordered is sold by weight.

A program for realizing the functions of each device such as the store order management server 10, the POS terminal device 20, the product locker 30, the store clerk order management device 40, the customer terminal device 50, the kitchen printer 60, the weighing device 70, etc. may be recorded in a computer-readable recording medium, and the program recorded in the recording medium may be read into a computer system and executed to perform the processing of each device described above. Here, "loading and executing the program recorded on the recording medium into the computer system" includes installing the program in the computer system. The "computer system" here includes hardware such as an OS and peripheral devices. Also, the "computer system" may include a plurality of computer devices connected via a network including communication lines such as the Internet, WAN, LAN, and dedicated lines. The term "computer-readable recording medium" refers to portable media such as flexible discs, magneto-optical discs, ROMs and CD-ROMs, and storage devices such as hard discs incorporated in computer systems. Thus, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM. Recording media also include internal or external recording media accessible from the distribution server for distributing the program. The program code stored in the recording medium of the distribution server may be different from the program code in a format executable by the terminal device. That is, as long as it can be downloaded from the distribution server and installed in a form that can be executed on the terminal device, the form stored in the distribution server does not matter. It should be noted that the program may be divided into a plurality of programs, and the divided programs may be downloaded at different timings and then integrated in the terminal device, or the distribution servers that distribute the divided programs may be different. Furthermore, a "computer-readable recording medium" is a volatile memory (RAM) inside a computer system that acts as a server or client when the program is transmitted via a network, and retains the program for a certain period of time. It shall also include things. Further, the program may be for realizing part of the functions described above. Further, it may be a so-called difference file (difference program) that can realize the above-described functions in combination with a program already recorded in the computer system.

1 product delivery system 10 store order management server 20 POS terminal device 30 product locker 40 clerk order management device 50 customer terminal device 60 kitchen printer 70 weighing device 80 order server

Claims (4)

A computer as a portable terminal that customers use to order products,
order receiving means for receiving an order for a product with weight specified as quantity;
A program for functioning as a display means for displaying a pick-up code used for collation with a product for which an order has been accepted by a customer when the customer picks up the product for which the order has been accepted by the order accepting means. for further functioning as receiving means for receiving the weighing result of the product according to the accepted order,
2. The program according to claim 1, wherein said display means displays the weighing result received by said reception means. An order processing system that supports an operation in which a product ordered by a customer using a portable terminal is delivered from a store to the customer,
an order receiving means for receiving the order content including the product with the specified weight as the quantity and the time of coming to the store, which is performed using the portable terminal;
an order processing system comprising: output control means for outputting a slip on which the details of the order received by the order receiving means are printed. An order processing system that supports an operation in which a product ordered by a customer using a portable terminal is delivered from a store to the customer,
order receiving means for receiving an order for a product with weight specified as quantity, which is made using the portable terminal;
an operation means for associating the order received by the order receiving means with storage port identification information of a storage port in which the product corresponding to the order is stored in the product locker;
In response to the acquisition of the order identification information indicating the order received by the order receiving means, the storage port indicated by the storage port identification information associated with the order indicated by the acquired order identification information is unlocked. and an unlocking control means for controlling the order processing system.

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