JP2023024903A - Communication support device, user terminal, communication system, program, and computer readable memory medium - Google Patents

Abstract

To provide a communication support device, an operation terminal, a communication system, a program, and a computer readable memory medium which enable a user to perform communication with easy operation.SOLUTION: In a communication system in which a communication support device, a user terminal, and a member terminal are communicably connected with each other via a network communication line, the communication support device 2 with which a user performs communication with a predetermined member includes: an information input unit 10 which performs input of predetermined information for performing the communication through operation of the user terminal possessed by the user; a communication start unit 40 which starts the communication with the member input by the information input unit; and a communication termination unit 120 which terminates the communication started by the communication start unit.SELECTED DRAWING: Figure 3

Description

The present invention relates to a communication support device, a user terminal, a communication system, a program, and a computer-readable storage medium. It relates to a readable storage medium.

Recently, communication support devices have been used to enable remote meetings, school classes, etc., from the corona pandemic. For such a communication support device, the technology disclosed in Patent Document 1 can be referred to, for example.

JP 2019-128625 A

By the way, it is often difficult to operate a communication support device in a conference or a class at school, and development of a device capable of supporting communication with a simple operation has been desired.

The present invention has been made in view of such circumstances, and provides a communication support device, a user terminal, a communication system, a program, and a computer-readable storage medium that can support communication with simple operations. intended to

In order to solve the above problems, a communication support device of the present invention is a communication support device in which a user communicates with a predetermined member, wherein predetermined information for performing the communication is performed through the user's operation. characterized by having an information input unit for inputting, a communication start unit for starting communication with the member input by the information input unit, and a communication end unit for ending the communication started by the communication start unit. do.

According to the present invention, with the above configuration, it is possible to perform a predetermined input by the information input unit, start communication by the communication start unit, and end communication by the communication end unit through the operation of the user. Communication can be supported by a simple operation.

The information input unit includes a member information input unit for inputting predetermined information of the member performing the communication, information on predetermined materials to be transmitted to the member whose predetermined information is input by the member information input unit, and/or Or, since it has a transmission information input unit for inputting information related to a predetermined task, the member information input unit inputs predetermined information of the member who communicates, and the transmission information input unit transmits to the member information regarding predetermined materials and/or information regarding predetermined assignments.

The information input unit has a member information input unit and a group information input unit, the member information input unit inputs predetermined information of the member, and the group information input unit inputs the member information. If a group is formed by inputting information for selecting a predetermined number of members among the members input by the department, communication can be performed while forming the group.

If the communication initiation unit has an attendance confirmation unit for confirming the attendance of the member who has started communication, the attendance of the member can be confirmed.

and an information transmitting unit configured to transmit information regarding predetermined materials and/or information regarding predetermined tasks input by the transmission information input unit to members of the group with whom communication has been initiated by the communication initiation unit. By doing so, it is possible to send information regarding predetermined materials and/or information regarding predetermined tasks to members.

Having a question receiving unit for receiving questions from members of the group whose communication has been started by the communication starting unit; and a question transmitting unit for transmitting the questions from the members received by the question receiving unit to the user. Then, questions from members can be sent to the user.

In order to solve the above problems, the program of the present invention provides a computer of a communication support device in which a user communicates with a predetermined member, an information input unit for inputting predetermined information for performing the communication, and the information It is characterized by functioning as a communication start section for starting communication with a member input by the input section and a communication end section for ending the communication started by the communication start section.

In order to solve the above problems, a computer-readable storage medium according to the present invention stores the above program.

In order to solve the above problems, a user terminal of the present invention is a user terminal owned by the user and used to operate the above communication support device, and includes an information input operation unit for causing the information input unit to function. , a communication start operation unit for causing the communication start unit to function, and a communication operation end unit for causing the communication end unit to function.

If a display section for displaying the information input operation section, the communication start operation section, and the communication end operation section is provided, it is possible to operate while displaying each operation section on the display section.

In order to solve the above-mentioned problems, the program of the present invention comprises: an information input operation unit for operating the information input unit; and a communication start operation unit for operating the communication start unit. and a communication end operation unit for causing the communication end unit to function.

In order to solve the above problems, a computer-readable storage medium according to the present invention stores the above program.

In order to solve the above problems, a communication system according to the present invention includes the above communication support device and the above user terminal.

According to the present invention, it is possible to support communication with a simple operation.

1 is a block diagram showing an overview of the overall configuration of a communication system according to an embodiment of the present invention; FIG. It is a block diagram showing the configuration of the computer of the user terminal, the member terminal, and the communication support device of the communication system. It is a block diagram which shows the structure of a communication support apparatus. 4 is a block diagram continued from FIG. 3 showing the configuration of the communication support device; FIG. 4 is another block diagram following FIG. 3 showing the configuration of the communication support device; FIG. 3 is a block diagram showing the configuration of a user terminal; FIG. 7 is a block diagram following FIG. 6 showing the configuration of the user terminal; FIG. 4 is a diagram showing the configuration of a display screen of a user terminal; FIG. 9 is a diagram following FIG. 8 showing the configuration of the display screen of the user terminal; FIG. FIG. 11 is another diagram showing the configuration of the display screen of the user terminal; 11 is another diagram following FIG. 10 showing the configuration of the display screen of the user terminal; FIG. 4 is a flowchart for explaining the processing flow of the communication system;

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram showing an overview of the overall configuration of a communication system according to an embodiment of the present invention, FIG. 2 is a block diagram showing the computer configuration of user terminals, member terminals, and communication support devices of the communication system, and FIG. is a block diagram showing the configuration of the communication support device, FIG. 4 is a block diagram showing the configuration of the communication support device following FIG. 3, FIG. 5 is another block diagram showing the configuration of the communication support device following FIG. 6 is a block diagram showing the configuration of the user terminal, FIG. 7 is a block diagram following FIG. 6 showing the configuration of the user terminal, FIG. 8 is a diagram showing the configuration of the display screen of the user terminal, FIG. 8 showing the configuration of the display screen of the terminal, FIG. 10 is another diagram showing the configuration of the display screen of the user terminal, and FIG. 11 is another illustration following FIG. 10 showing the configuration of the display screen of the user terminal. It is a diagram.

An outline of a communication system 1 of the present invention will be described with reference to FIG. and a member terminal 4. Communication supported by the communication system 1 of the present invention can include, for example, communication in classes held at school. When the communication is the communication in a class held at school, the user can be the teacher who conducts the class, and the member can be the student who takes the class. Schools can include various schools such as elementary schools, junior high schools, high schools, junior colleges, universities, graduate schools, vocational schools, cram schools, and preparatory schools.

The communication support device 2, the user terminal 3, and the member terminal 4 are communicably connected to each other via a wireless or wired network communication line NT, and can mutually input/output signal information. The network communication line NT can include communication lines such as the Internet and a LAN (Local Area Network).

The communication support device 2 can be a predetermined server device. The user terminal 3 is a terminal device owned by a user, and can be a dedicated terminal device. The user terminal 3 can include a tablet terminal, a smart phone, a mobile phone, and a personal computer in addition to a dedicated terminal device. The member terminal 4 is a terminal device owned by a member, and may include a tablet terminal, a smart phone, a mobile phone, and a personal computer. The member terminal 4 may also be a dedicated terminal device similar to the user terminal 3 .

Also, the communication support device 2, the user terminal 3, and the member terminal 4 have a general configuration as a computer.
That is, as shown in FIG. 2, the communication support device 2, the user terminal 3, and the member terminal 4 are central processing units (CPU, GPU, DSP) 2B, which are connected to each other via buses 2A, 3A, 4A. 3B, 4B, storage devices (ROM, RAM, hard disk, cache memory) 2C, 3C, 4C, input devices (keyboard, touch panel, mouse) 2D, 3D, 4D, display devices (liquid crystal display) 2E, 3E, 4E, etc. have. The storage devices 2C, 3C, and 4C function as computer-readable storage media.

The communication support device 2 is a device for supporting communication between a user and predetermined members. As shown in FIG. 3, the communication support device 2 includes an information input unit 10, a member information display control unit 30, a group information setting unit 35, a communication start unit 40, an attendance confirmation unit 50, an information transmission unit 60, and an answer reception unit 70. , an answer transmission unit 80, a question reception unit 90, a question transmission unit 100, a video/audio transmission unit 110, and a communication end unit 120. Each unit can mutually input and output signal information.

The information input unit 10 can input predetermined information for communication through the operation of the user terminal 3 by the user. The information input section 10 has a member information input section 11A, a group information input section 11B, and a transmission information input section 12, as shown in FIG.

The member information input unit 11A can input predetermined information of a member for communication and register it in a predetermined functional unit of the communication support device 2 through the operation of the user terminal 3 by the user. The member's predetermined information may include the member's name and/or the member's contact information. The member's contact information may include at least one of the member's address, phone number, and email address.

The group information input unit 11B can input information for selecting a predetermined number of members among the members input by the member information input unit 11A and register the information in a predetermined functional unit of the communication support device 2. FIG. A group is formed by inputting information for selecting the predetermined number of members, and the group information input section 11B can input the name of the formed group. Input of information for selecting members and input of the name of the group can be performed by the user via the user terminal 3 . The information for selecting a member can be the name of the member, the number of the member (student number), the ticking of a check box in a predetermined member list, and the like. The name of the group can be, for example, "Class 1-A", "Mathematics Selective Class", or the like. Communication between the user and the members in the communication system 1 can be performed for each group input by the group information input section 11B.

The transmission information input unit 12 uses the user's operation of the user terminal 3 to transmit to the members of the group set by the group information setting unit 35 more specifically than the member input by the member information input unit 11A. Information on materials and/or information on a predetermined task can be input and registered in a predetermined functional unit in the communication support device 2 .

The member information display control unit 30 can control the display of the information of the members who are the members input by the information input unit 10 and who communicate with each other. The member information display control unit 30 can control the display of member information, for example, by switching the display of member information for each group input by the group information input unit 11B. The display controlled by the member information display control 30 is displayed on the display unit 200 of the user terminal 3. FIG. By activating the member information display control unit 30, the user can confirm the information of the members with whom communication takes place for each group.

The group information setting unit 35 can set a communication group through the operation of the user terminal 3 by the user. The group setting by the group information setting unit 35 can be performed by inputting the name of the group through the operation of the user terminal 3 by the user.

The communication initiation unit 40 can initiate communication with the member input by the information input unit 10 through the operation of the user terminal 3 by the user. The communication initiation unit 40 communicates between the user terminal 3 and the member terminal 4 through a network communication line NT, more specifically, a network communication line NT, so that the user and the member input by the member information input unit 11A, more specifically, the group. Communication can be started with members of the group set by the information setting unit 35 .

The attendance confirmation unit 50 can confirm the attendance of the member with whom communication has been started by the communication initiation unit 40 . The attendance confirmation unit 50 can confirm the attendance of the member with whom communication has been started by the communication initiation unit 40 multiple times. In other words, the attendance confirmation unit 50 not only confirms the attendance of the member who started the communication by the communication start unit 40, but also confirms the attendance of the member when the communication ends in the communication end unit 120 and/or confirms the communication by the communication start unit 40. It is possible to confirm the attendance of members from the start to the end of communication in the communication end section 120 .
The attendance confirmation unit 50 has an attendance confirmation information reception unit 51, an attendance confirmation information transmission unit 52, an attendance information reception unit 53, and an attendance information transmission unit 54, as shown in FIG.

The attendance confirmation information receiving unit 51 can receive from the user terminal 3 information for confirming the attendance of members in the group for which communication has been started by the communication initiation unit 40 . The information for confirming the attendance of members can be a list of members of the group including text information such as "Mr. XX, are you attending?" and attendance check boxes.
The attendance confirmation information transmitting unit 52 can transmit the information for confirming the member's attendance received by the attendance confirmation information receiving unit 51 to the member terminal 4 .

The attendance information receiving unit 53 can receive information about the member's attendance corresponding to the information for checking the member's attendance transmitted by the attendance confirmation information transmitting unit 52 from the member terminal 4 . The information on the attendance of members can be, for example, character information such as "XX is attending" or the like, or a check in the attendance check box in the list of members of the group.
The attendance information transmission unit 54 can transmit the information regarding the member's attendance received by the attendance information reception unit 53 to the user terminal 3 .

The information transmission unit 60 transmits information on the predetermined material and/or information on the predetermined task input by the transmission information input unit 12 to the members of the group with whom the communication initiation unit 40 has started communication. , and can be sent to the member terminal 4 through the network communication line NT, more precisely than the predetermined line NT. The information on the prescribed materials includes, for example, information on texts used in class. The information about the predetermined task includes, for example, information about the predetermined problem provided as the task, information about the predetermined test, and the like.

The reply receiving section 70 can receive the reply from the member to the information regarding the predetermined task transmitted by the information transmitting section 60 via the member terminal 4, more specifically, through the network communication line NT rather than the predetermined line NT.

The reply transmitting section 80 can transmit the reply from the member regarding the predetermined task received by the reply receiving section 70 to the user terminal 3 through the network communication line NT more specifically than the predetermined line NT.

The question receiving unit 90 can receive questions from the members of the group whose communication has been started by the communication starting unit 40 via the member terminal 4, more specifically, through the network communication line NT rather than the predetermined line NT. Questions from members can include, for example, questions about materials and assignments.
The question sending unit 100 can send questions from members received by the question receiving unit 90 to the user terminal 3 through a network communication line NT rather than a predetermined line NT.

When communication is started by the communication initiation unit 40, the video/audio transmission unit 110 performs video and audio transmission/reception between the user terminal 3 and the member terminal 4 via a network communication line NT, more specifically, a predetermined line NT. can be done. The user and the member can communicate with each other through video and audio through the video/audio transmitter/receiver 110 . For example, a user and a member can form communication in class through the video/audio transmitter/receiver 110 .

The communication termination unit 120 cuts off the communication between the user terminal 3 and the member terminal 4 (disconnects the line NT) through the operation of the user terminal 3 by the user, thereby causing the user and the group information setting unit 35 to Communication between members in the set group can be terminated.

The user terminal 3 is used by the user to operate the communication support device 2 . The user terminal 3 has an information input operation section 130, a communication start operation section 140, a communication end operation section 150, and a member information display control operation section 160, as shown in FIG. 7, the user terminal 3 further has an attendance confirmation operation unit 170, a distribution operation unit 180, and an assignment status confirmation operation unit 190. FIG.

The information input operation section 130 is an operation section for causing the information input section 10 to function through a predetermined operation by the user. The communication start operation unit 140 is an operation unit for causing the communication start unit 40 to function through a predetermined operation by the user. The member information display control operation unit 160 is an operation unit for causing the communication end unit 120 to function through a predetermined operation by the user. The member information display control operation unit 160 is an operation unit for causing the member information display control unit 30 to function through a predetermined operation by the user. The attendance confirmation operation unit 170 is an operation unit for confirming the information regarding the member's attendance transmitted by the attendance information transmission unit 54 through a predetermined operation by the user. The distribution operation unit 180 is an operation unit for causing the information transmission unit 60 to function through a predetermined operation by the user. The assignment status confirmation operation unit 190 is an operation unit for checking the reception status of answers from members to information on a given assignment by the answer reception unit 70 through a predetermined operation by the user.

The user terminal 3 includes an information input operation unit 130, a communication start operation unit 140, a communication end operation unit 150, a member information display control operation unit 160, an attendance confirmation operation unit 170, a distribution operation unit 180, and an assignment status confirmation operation unit 190. The screen can be displayed in the form of icons or operation buttons on the display unit 200 . The display unit 200 can be configured to allow touch panel operation, and the information input operation unit 130, communication start operation unit 140, communication end operation unit 150, member information display control operation unit 160, and By pressing an icon or an operation button indicating an attendance confirmation operation unit 170, a distribution operation unit 180, or an assignment status confirmation operation unit 190, the user terminal 3 can be operated by an information input operation unit 130, a communication start operation unit 140, or a communication end operation unit 150. , member information display control operation unit 160 , attendance confirmation operation unit 170 , distribution operation unit 180 , assignment status confirmation operation unit 190 . The display unit 200 of the user terminal 3 can be horizontal as shown in FIGS. 8 and 9, or vertical as shown in FIGS. The display unit 200 can switch between the display mode shown in FIG. 8 and the display mode shown in FIG. 9 as appropriate, and can switch between the display mode shown in FIG. 10 and the display mode shown in FIG. 11 as appropriate.

Here, the storage devices 2C and 3C described above store programs 2C1 and 3C1 for functioning the respective units described above. That is, the program 2C1 stored in the storage device 2C controls the computer of the communication support device in which the user communicates with predetermined members, the information input section 10, the member information display control section 30, the group information setting section 35, the communication start It can function as the unit 40, the attendance confirmation unit 50, the information transmission unit 60, the answer reception unit 70, the answer transmission unit 80, the question reception unit 90, the question transmission unit 100, the video/audio transmission unit 110, and the communication end unit 120. . Further, the program 3C1 stored in the storage device 3C controls the computer of the user terminal 3 to perform the information input operation section 130, the communication start operation section 140, the communication end operation section 150, the member information display control operation section 160, and the attendance confirmation operation. It can function as a section 170 , a distribution operation section 180 , an assignment status confirmation operation section 190 and a display section 200 .

Next, the processing flow in the communication system 1 will be explained in detail based on the flowchart of FIG.

First, in step S10, when the user presses an icon or an operation button indicating the information input operation section 130 displayed on the display section 200 of the user terminal 3, the member information input section 11A, the group information input section 10, or the information input section 10 in detail. The section 11B and the transmission information input section 12 are operated to register predetermined information of members, register groups, and register information on predetermined materials and/or information on predetermined assignments. By pressing an icon or operation button indicating the member information display control operation section 160 of the user terminal 3, the user can cause the member information display control section 30 to function and display member information for each group.

Next, in step S20, the user operates the user terminal 3 as required to input the name of the group with which communication is to be conducted, whereby the group information setting unit 35 sets the group.

Subsequently, in step S30, when the user presses an icon or an operation button indicating the communication start operation unit 140 displayed on the display unit 200 of the user terminal 3, the communication start unit 40 connects to the user and the group set in step S20. Initiate communication with members in Communication between the user and the member can be performed while transmitting and receiving video and audio to and from each other through the video/audio transmission/reception unit 110 .

Next, in step S40, the attendance check unit 50 checks the attendance of the member with whom communication has started. More specifically, the attendance confirmation information receiving unit 51 receives from the user terminal 3 information for confirming the attendance of members in the group that has started communication, and the attendance confirmation information transmitting unit 52 receives the information from the attendance confirmation information receiving unit 51. The received information for confirming the member's attendance is transmitted to the member terminal 4, and the attendance information reception unit 53 receives the member corresponding to the information for confirming the member's attendance transmitted by the attendance confirmation information transmission unit 52 The attendance information transmitting unit 54 transmits the information related to the member's attendance received by the attendance information receiving unit 53 to the user terminal 3 . By pressing an icon or an operation button indicating the attendance confirmation operation unit 170 of the user terminal 3, the user can display and confirm the information regarding the member's attendance transmitted by the attendance information transmission unit 54. FIG. The attendance confirmation unit 50 can confirm the attendance of the member who has started communication multiple times.

Next, in step S50, the information transmission unit 60 transmits information on the predetermined material and/or information on the predetermined task input by the transmission information input unit 12 to the member terminals 4 of the members of the group with whom communication has started. do. The information transmission unit 60 transmits the information related to the predetermined material and/or the information related to the predetermined assignment to the member terminal 4 by the user pressing the icon or operation button indicating the distribution operation unit 180 of the user terminal 3. The unit 60 can be operated to display information regarding predetermined materials and/or information regarding predetermined assignments. Members create answers to submitted assignments.

Subsequently, in step S<b>60 , the answer receiving section 70 receives, via the member terminal 4 , the member's answer to the information about the predetermined task transmitted by the information transmitting section 60 .
Next, in step S<b>70 , the reply transmitting section 80 transmits to the user terminal 3 the member's reply regarding the predetermined task received by the reply receiving section 70 .
By pressing an icon or an operation button indicating the assignment status confirmation operation section 190 of the user terminal 3, the user can display and confirm the reception status of the member's answers received by the answer reception section 70. By pressing the assignment status confirmation operation section 190, the contents of the answers from the members received by the answer reception section 70 may be displayed and confirmed.

Next, in step S80, the question receiving section 90 receives via the member terminals 4 questions from the members of the group with which communication has started.
Subsequently, in step S 90 , the question sending section 100 sends the question from the member received by the question receiving section 90 to the user terminal 3 .

Next, in step S100, when the user presses the icon indicating the communication end operation unit 150 displayed on the display unit 200 of the user terminal 3, the communication end unit 120 causes the user terminal 3 and the member terminal 4 to communicate. Communication is cut off to end communication between the user and the members of the group set by the group information setting unit 35 .

As described above, according to the present invention, with the above configuration, the user terminal 3 is operated to perform predetermined input by the information input unit 10, communication is started by the communication start unit 40, and communication is started by the communication end unit 120. Communication can be supported by a simple operation such as terminating communication.

In addition, since the information input unit 10 has a member information input unit 11A and a transmission information input unit 12, the member information input unit 11A is used to input predetermined information of the member with whom communication is to be performed, and transmission information is input. Through the input unit 12, it is possible to input information about predetermined materials and/or information about predetermined tasks to be sent to members.

Furthermore, since it has the attendance confirmation part 50, the attendance of the member can be confirmed.
Furthermore, since the information transmission unit 60 is provided, it is possible to transmit information regarding predetermined materials and/or information regarding predetermined assignments to the member terminals 4 .

Furthermore, since it has the question receiving section 90 and the question transmitting section 100, it is possible to transmit questions from the members to the user.
The user terminal 3 also includes an information input operation unit 130, a communication start operation unit 140, a communication end operation unit 150, a member information display control operation unit 160, an attendance confirmation operation unit 170, a distribution operation unit 180, and an assignment status confirmation operation unit 190. Since the display unit 200 displays the operation units 130, 140, 150, 160, 170, 180, and 190, the operation units 130, 140, 150, 160, 170, 180, and 190 can be operated.

It goes without saying that the present invention is not limited to the above-described embodiments, and various modifications and applications are possible.
That is, in the above-described embodiment, the communication supported by the communication system 1 includes communication in a class held at school, but is not limited to such a case, and communication with a user such as a meeting or a seminar is performed. It can be applied to support various types of communication that support communication with members of

In the above-described embodiment, the user terminal 3 includes the information input operation section 130, the communication start operation section 140, the communication end operation section 150, the member information display control operation section 160, the attendance confirmation operation section 170, the distribution operation 180 and task status confirmation operation unit 190 are displayed on the display unit 200 in the form of icons or operation buttons. 190 may be changed. The communication support device 2 can be provided with a function unit that adds other operation units to the user terminal 3 and creates and displays them, and a function unit that changes the display order of the operation units 130 to 190 .

NT: Communication network 1: Communication system 2: Communication support device 2A: Bus 2B: Central processing unit 2C: Storage device 2D: Input device 2E: Display device 3: User terminal 3A: Bus 3B: Central processing device 3C: Storage device 3D : Input device 3E: Display device 4: Member terminal 4A: Bus 4B: Central processing unit 4C: Storage device 4D: Input device 4E: Display device 10: Information input unit 11A: Member information input unit 11B: Group information input unit 12: Transmission information input unit 30: member information display control unit 35: group information setting unit 40: communication start unit 50: attendance confirmation unit 51: attendance confirmation information reception unit 52: attendance confirmation information transmission unit 53: attendance information reception unit 54: attendance Information transmission unit 60: Information transmission unit 70: Answer reception unit 80: Answer transmission unit 90: Question reception unit 100: Question transmission unit 110: Audio/video transmission unit 120: Communication end unit 130: Information input operation unit 140: Communication start operation Unit 150: Communication end operation unit 160: Member information display control operation unit 170: Attendance confirmation operation unit 180: Distribution operation unit 190: Assignment status confirmation operation unit 200: Display unit

Claims (12)

A communication support device that supports communication between a user and a predetermined member,
an information input unit for inputting predetermined information for performing the communication;
a communication initiation unit that initiates communication with the member input by the information input unit;
and a communication end unit that ends the communication started by the communication start unit. The information input unit includes a member information input unit for inputting predetermined information of the member performing the communication, information on predetermined materials to be transmitted to the member whose predetermined information is input by the member information input unit, and/or 2. The communication support device according to claim 1, further comprising a transmission information input unit for inputting information about a predetermined task. 2. The communication support device according to claim 1, further comprising an attendance confirmation unit for confirming the attendance of a member of the group whose communication has been started by the communication initiation unit. An information transmission unit configured to transmit information regarding predetermined materials and/or information regarding predetermined tasks input by the transmission information input unit to members of the group with whom communication has been started by the communication initiation unit. 3. The communication support device according to claim 2, characterized by: a question receiving unit that receives questions from members of the group whose communication has been initiated by the communication initiation unit;
2. The communication support device according to claim 1, further comprising a question transmission section that transmits the question from the member received by the question reception section to the user. A computer of a communication support device that allows a user to communicate with a predetermined member,
an information input unit for inputting predetermined information for performing the communication;
a communication initiation unit that initiates communication with the member input by the information input unit;
A program characterized by functioning as a communication ending section for ending communication started by the communication starting section. 7. A computer-readable storage medium storing the program according to claim 6. A user terminal owned by the user used for operating the communication support device according to any one of claims 1 to 5,
an information input operation unit for causing the information input unit to function through a predetermined operation;
a communication start operation unit for operating the communication start unit;
and a communication termination operation section for causing the communication termination section to function. 9. The user terminal according to claim 8, further comprising a display section for displaying the information input operation section, the communication start operation section, and the communication end operation section. The computer of the user terminal according to claim 9,
an information input operation unit for operating the information input unit;
a communication start operation unit for operating the communication start unit;
A program characterized by functioning as a communication end operation unit for causing the communication end unit to function. 11. A computer-readable storage medium storing the program according to claim 10. A communication system, comprising: the communication support device according to any one of claims 1 to 5; and the user terminal according to claim 8 or 9.

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