JP2023001461A - Building facility management system and building facility management method - Google Patents

Abstract

To efficiently provide information on a function of a building facility.SOLUTION: A building facility management system including a monitoring unit that monitors a building facility includes: a storage unit that stores building facility information including type information of the building facility, a monitoring result by the monitoring unit, service menu information including information of maintenance service, and contract information of the maintenance service; a recommendation function selection unit that selects a recommendation function from the service menu out of a scope of the contract using the building facility information, the monitoring result, the service menu information, and the contract information; and an output unit that outputs the recommendation function selected by the recommendation function selection unit.SELECTED DRAWING: Figure 1

Description

The present invention relates to a building facility management system and a building facility management method.

In general, there is a technique for providing information on building facilities such as elevators according to monitoring results. For example, Japanese Unexamined Patent Application Publication No. 2011-195284 (Patent Document 1) states that "the operation data of each device during normal operation output from the operation control unit 21 is recorded in the recording unit 22. At least two or more diagnostic operation menus are selected from the menu list 24 for judging the possibility of abnormality based on the operation data of each device recorded in the unit 22, and for verifying the cause of the abnormality, and these diagnostics are performed. A diagnostic operation corresponding to the operation menu is performed by the operation control unit 21. The operation control unit 21 changes the priority stored in the priority table 25 based on the current status of the elevator 11, and determines the priority after the change. According to the ranking, the diagnostic operation corresponding to each diagnostic operation menu is performed.”

JP 2011-195284 A

However, the technique described in Patent Literature 1 is a technique for determining priorities for diagnostic operations within the contracted range, and does not present a recommended service from a service menu outside the contracted range. The functions of building equipment are complex and wide-ranging, and they go beyond basic functions that customers who purchase building equipment can easily request to actively use. Infrequently used functions that are effective in cases are included. In addition, building equipment has a long lifespan, and functions may be added after installation. For these reasons, it is difficult for customers to comprehensively grasp the functions of building equipment and select the functions they need. Therefore, there is a possibility that there are other useful functions for the customer than the contracted functions, and how to present such functions has been an important issue.
SUMMARY OF THE INVENTION It is an object of the present invention to efficiently provide information on the functioning of building equipment.

In order to solve the above problems and achieve the object of the present invention, a building facility management system of the present invention is a building facility management system comprising a monitoring unit for monitoring building facilities, and including type information of the building facilities. a recording unit for recording building equipment information, monitoring results by the monitoring unit, service menu information including maintenance service information, and maintenance service contract information; the building equipment information; A recommended function selection unit that selects a recommended function from the service menu outside the contract range using the service menu information and the contract information; and an output unit that outputs the recommended function selected by the recommended function selection unit. and
Further, a building facility management method of the present invention is a building facility management method for monitoring building facilities, and includes building facility information including type information of the building facilities, monitoring results, and service menu information including maintenance service information. and the contract information of the maintenance service, the building equipment information, the monitoring result, the service menu information, and the contract information, from the service menu outside the contract range The method includes a recommended function selection step of selecting a recommended function, and an output step of outputting the recommended function selected by the recommended function selection step.

ADVANTAGE OF THE INVENTION According to this invention, the information regarding the function of building equipment can be efficiently provided.
Problems, configurations, and effects other than those described above will be clarified by the following description of the embodiments.

1 is a block diagram of an elevator function trial control system according to this embodiment; FIG. It is a figure which shows an example of customer information registration to customer information DB which concerns on this embodiment. It is a figure which shows an example of the recommended function output processing flow based on this embodiment. FIG. 7 is a diagram showing a first display example of a trial application/demonstration experience execution screen according to the present embodiment; FIG. 11 is a diagram showing a second display example of the trial application/demonstration experience execution screen according to the present embodiment; It is a figure which shows an example of the recommended function selection process of the in-building information visualization apparatus which concerns on this embodiment. It is a figure which shows an example of the function activation process of the in-building information visualization apparatus which concerns on this embodiment. FIG. 7 is a diagram showing an example of an initial display flow of a trial application/demonstration experience execution screen according to the present embodiment; FIG. 10 is a diagram showing an example of a trial application/demonstration execution processing flow according to the present embodiment;

Hereinafter, embodiments of the present invention will be described with reference to the drawings. Hereinafter, in the present specification, components having the same functions are denoted by the same reference numerals unless otherwise specified, and repeated descriptions will be omitted. Building equipment includes elevators, air conditioners, lighting equipment, security gates, etc. In the embodiments, elevators will be mainly exemplified, and an elevator function trial control system will be described as an example of a building equipment management system. Descriptions of the main rope, counterweight, car, hoist, security camera, video recording device, and the like that make up the elevator are omitted.

FIG. 1 is a block diagram showing the overall configuration of an elevator function trial control system 100 according to an embodiment of the present invention.
The in-building information visualization device 1 shown in FIG. Furthermore, the in-building information visualization device 1 may be connected to the operation terminal 9 of maintenance personnel/sales personnel as necessary.

The elevator monitoring/control device 21 corresponds to the monitoring unit described in the claims, and is a device provided in the elevator 22. For example, the presence or absence of failure, operating hours, and the number of operations of door sensors, earthquake sensors, etc. The operating state of the elevator 22 is constantly monitored and stored. The elevator monitoring/control device 21 is provided in each of the plurality of elevators.

The number of buildings in which such multiple building facilities are installed is not limited to one, and may be multiple. Also, in the present embodiment, building facilities are handled as one management unit, but the management unit is not limited to this. For example, a building group composed of a plurality of buildings (buildings) may be used as a management unit. Furthermore, other structures such as factories and stations may be used as management units as a type of building.

Each of communication networks 4 and 5 may be, for example, the Internet, a mobile communication network, a wired LAN, a wireless LAN, a dedicated line, or a combination thereof. Also, the communication networks 4 and 5 may be one communication network (for example, the Internet). The customer operation terminal 3 is an information processing terminal owned or used by the customer, and includes a display device, an input device, and an interface device. The input device may be a keyboard, a mouse, or a touch panel integrated with a display device. A specific example of such a customer operation terminal 3 is not particularly limited, but includes, for example, a personal computer, a tablet, and a smart phone. Moreover, the customer operation terminal 3 is not limited to one, and may be plural.
The customer in this embodiment refers to a person or organization (contractor) who concludes a maintenance and management contract (hereinafter referred to as a maintenance contract) for the building 2 and receives maintenance services.

The in-building information visualization device 1 may be a device including an interface device (not shown), a storage device 12, and a processor connected thereto, or may be a device implemented on the device (for example, cloud platform). The interface device inputs and outputs data to and from the in-building information visualization device 1 . Specifically, the in-building information visualization device 1 may be provided with a keyboard or a display, or the operating terminal 9 used by a worker or a salesperson may be used as an interface device for the in-building information visualization device 1 .

The in-building information visualization device 1 includes a customer information input unit 11, a storage device 12, a collection/setting processing unit 13, a visualization processing unit 14, an effective function generation unit 15a, a recommended function selection unit 15b, a trial permission unit 16, and a communication unit 17. Prepare.

The storage device 12 corresponds to a recording unit described in claims, and includes a customer information DB 12a, a model function management DB 12b, an SLA function management DB 12c, an initial setting information DB 12d, an operating state DB 12e, and a trial use application. Stores a DB 12f and a demonstration experience control DB 12g.
It is assumed that the model function management DB 12b, the SLA function management DB 12c, and the demonstration experience control DB 12g are registered in advance by the system administrator.

The customer information DB 12a holds information on customers. The model function management DB 12b holds information on maintenance service menus (information on available functions) for each elevator model. The SLA function management DB 12c holds information on functions that can be used on a trial basis (functions that can be selected as recommended functions) for each maintenance contract SLA. The functions available for trial use are selected by the system administrator from the elevator functions. The initial setting information DB 12d holds information about the setting state of each elevator function in the elevator monitoring/control device, that is, valid/invalid. The operating state DB 12e holds operating state information, which is information regarding the operating state of elevators. The trial use application DB 12f holds information on application status of data reference and data integration.

In the in-building information visualization device 1, the processor is, for example, a CPU (Central Processing Unit). Storage device 12 includes memory. The memory is, for example, ROM (Read Only Memory) and RAM (Random Access Memory). The program code stored in the ROM is read out and executed by the CPU, so that the software and hardware cooperate to operate the customer information input unit 11, the collection/setting processing unit 13, the visualization processing unit 14, and the effective functions. Functions such as the generation unit 15a, the recommended function selection unit 15b, and the trial use permission unit 16 are implemented. The storage device 12 includes a permanent storage device such as a HDD (Hard Disk Drive) in addition to ROM and RAM.

The customer information input unit 11 is a processing unit that inputs information about customers into the customer information DB 12a. The customer-related information can include the person receiving the maintenance service, the contractor, contract information indicating the content of the contract, and the like.

The collection/setting processing unit 13 connects to the elevator monitoring/control device 21 via the communication network 4, for example, once every 30 minutes for each elevator represented by the customer information DB 12a. The collection/setting processing unit 13 periodically collects operation information representing the operating state of the elevator, and registers the collected information in the operating state DB 12e. The operating status information of elevators includes, as monitoring results, information that can be used to determine whether the elevator is operating or not, as well as information related to elevator operating results, such as operating hours and the number of operations of door sensors, earthquake detectors, etc. there is

The visualization processing unit 14 processes data to be output to the operator and generates screen data to be output to the operator. For example, the visualization processing unit 14 can generate a screen requesting input of a user name and password and a screen displaying recommended functions.

The effective function generation unit 15a is a processing unit that calculates services that can be provided by the current building equipment. Services that can be provided by the current building equipment are identified by referring to the customer information DB 12a, model function management DB 12b, SLA function management DB 12c, and initial setting information DB 12d.

The recommended function selection unit 15b is a processing unit that selects a service recommended to the customer from among the services identified as providable by the effective function generation unit 15a. Specifically, it selects a service that is specified as providable, is outside the scope of the current contract, and is determined to be highly effective from the operating status shown in the operating status DB 12e.

The trial use permitting unit 16 is a processing unit that permits a customer to use the function of the service selected by the recommended function selecting unit 15b by making it temporarily executable. This trial will be described in detail in Example 2.

The communication unit 17 functions as an output unit that outputs the recommended functions selected by the recommended function selection unit 15b. The output destination is arbitrary, and the output destination can be the customer operation terminal 3, the operation terminal 9 of maintenance personnel or sales personnel, the elevator monitoring/control device 21, or the like.

Various types of information will be described below. The customer information of the customer who has concluded the maintenance contract is registered in the customer information DB 12a by the customer information input unit 11 according to the input from the salesperson who conducts sales activities.
As shown in FIG. 2, the customer information DB 12a has a customer record indicating one piece of customer information for each building equipment ID for which a maintenance contract has been concluded. A customer record consists of a customer, a customer ID, a building ID, a building address, a maintenance contract SLA, a maintenance contract status, an elevator ID, and an elevator model.

Note that the storage device 12 may store a user DB (not shown). Here, a "user" is a person belonging to a customer (for example, an employee) in this embodiment. User DB may have a user record for each user. A user record preferably includes a user ID, password, and customer ID. The user ID and password are authentication information for identifying users who can access the in-building information visualization device 1 .

Here, how the user ID and password are used will be explained. The customer operation terminal 3 is connected to the in-building information visualization device 1 through the communication network 5 by user's operation. In response to this connection, the visualization processing unit 14 requests a user ID and password from the user. That is, the visualization processing unit 14 outputs to the customer operation terminal 3 information prompting the user to enter the user ID and password.

Then, when the user ID and password registered in the user DB are received, the visualization processing unit 14 supplies the customer operation terminal 3 with the operating state information acquired from the customer information DB 12a and the operating state DB 12e, the customer information DB 12a and the model information. It becomes possible to display the elevator function list information acquired from the function management DB 12b.

In this embodiment, reference to elevator operating status information will be described, but instead of or in addition to the operating status of the elevator, the response to inquiries about the elevator, scheduled inspection dates, inspection results, etc. may be displayed. good. In addition to elevators, the operating status of maintenance target devices such as escalators and air conditioners may also be displayed. Thus, in this embodiment, it is possible to handle various types of contract information regarding elevators.

FIG. 3 is a diagram showing an example of a recommended function output processing flow according to this embodiment.
First, the effective function generator 15a acquires a service menu from the storage device 12 (step ST01), and determines whether or not the service can be provided in the building (step ST02). If the service is not available in the building (step ST02; NO), return to step ST01 and select the next service.

If the service is not available in the building (step ST02; YES), the recommended function selection unit 15b acquires the contract information from the storage device 12 (step ST03) and determines whether the service is outside the scope of the contract. (step ST04). If the service is not out of the contracted range (step ST04; NO), return to ST01 and select the next service.

If the service is outside the scope of the contract (step ST04; YES), the recommended function selection unit 15b acquires the monitoring result from the operating state DB 12e of the storage device 12 (step ST05), and determines whether the monitoring result exceeds the determination value. is determined (step S06). If the monitoring result does not exceed the judgment value (step ST06; NO), return to ST01 and select the next service.

If the monitoring result exceeds the determination value (step ST06; YES), the recommended function selection unit 15b selects the service as a recommended function and outputs it via the visualization processing unit 14 and communication unit 17 (step ST07).

In FIG. 3, determinations are made in the order of availability, contract scope, and monitoring results, but the order of these determination processes may be changed, or they may be performed in parallel.

In the first embodiment, a configuration for selecting and outputting a recommended function has been described, but in the second embodiment, a configuration for selecting a recommended function and permitting trial use will be described. First, with reference to FIGS. 4 and 5, the display of the elevator trial application/demonstration execution screen will be described.
4 and 5, it is assumed that the user of the customer "○○ management association" is operating the trial application/demonstration execution screen 301. FIG.

First, FIG. 4 is a diagram showing a first display example of the trial application/demo experience execution screen according to the present embodiment.
A trial application/demonstration experience execution screen 301 displayed on the customer operation terminal 3 by the visualization processing unit 14 is as shown in FIG. The trial application/demo experience execution screen 301 is, for example, a GUI (Graphical User Interface), and has a customer information display column 3011 and an elevator function list display column 3012 .
For example, the customer information display column 3011 displays the customer, the building ID, the elevator ID for identifying the elevator, etc. registered in the customer information DB 12a.

Here, the elevator function list display column 3012 has function records of elevators for which a maintenance contract has been concluded in the building with the building ID. Among them, the function record is composed of an item number (No.), a function name, and a maintenance contract SLA. Here, for the maintenance contract SLA, the elevator model, the maintenance contract SAL, and the trial function registered in advance by the system administrator in the SLA function management DB 12c are obtained, and the same number of maintenance contract SLA types are arranged in parallel. are displayed.

In this embodiment, three types of maintenance contract SLA (service level agreement) are prepared: basic, standard, and premium, and it is assumed that the customer has concluded the basic maintenance contract SLA.

In addition, it is desirable to add the words “(current contract)” to the basic display column so that the currently concluded maintenance contract SLA can be understood at a glance.
In addition, in order to make it easier for the user to view the display screen of the customer operation terminal 3, it is desirable to display the maintenance contract SLAs in descending order of corresponding functions from left to right.

In this embodiment, it is assumed that the number of functions corresponding to basic, standard, and premium increases in order, and that functions that can be used with a lower maintenance contract SLA can also be used with a higher maintenance contract SLA.
By displaying the maintenance contract SLA in this way, it is possible to encourage renewal to a higher maintenance contract SLA.

Next, display of the trial application will be described in detail. On the display screen of the customer operation terminal 3, the maintenance contract SLA contracted by the customer of the operating user is basic. Display None. In FIG. 4, "O" is displayed when the function is present, and "-" is displayed when the function is not present.

Next, display columns in the order of Standard and Premium to the right of the Basic you are currently subscribed to, and first compare the functions supported by Basic and Standard. If so, display "○" in the column of the relevant function record in the standard column, and display "-" in the column of the relevant function record in the standard column if both do not support the relevant function. . If there is a difference, that is, a function that is not supported by Basic but is supported by Standard, a trial button 3013 and a demo experience button 3014 are displayed in the column of the function record in the column of Standard.

Next, in the Premium column, similarly to the above, a trial use button 3013 and a demo experience button 3014 are displayed by comparing functions corresponding to Basic.
It is desirable that the demo experience button 3014 is displayed inactive before the user presses the trial use button 3013 and is activated after the user presses the trial use button 3013 to start trial use. Although not shown in the present embodiment, a trial usage stop button may be provided. Each of these tools (customer information display column 3011 to demo experience button 3014) can be realized by GUI components, for example.

Next, FIG. 5 is a diagram showing a second display example of the trial application/demo experience execution screen according to the present embodiment.
FIG. 5 is a display example in which the operating state of the customer's elevator is analyzed by the recommended function selection unit 15b, and the recommended function is emphasized and visualized based on the analysis result.
Note that FIG. 5 illustrates a case where the recommended functions are the automatic provisional recovery function at the time of an earthquake and the interlocking operation function with an emergency earthquake bulletin. There are several methods for emphasizing recommended functions. It is conceivable to change the font format of the elevator function name and the cell background color. Note that it is desirable to display the recommended function legend 3015 so that the recommended functions are suggested.

When displaying a recommended function, it is preferable to display it together with information that serves as a basis for selecting the recommended function.
For example, in the case of an earthquake response function that operates when an earthquake occurs, the number of earthquake detections during a predetermined period in the past may be indicated.
Similarly, if it is a trap handling function that deals with trapping in a car, the number of trapping occurrences may be indicated.
Also, in the case of recommending a degenerate operation function that stops some of a plurality of elevators as appropriate, it is sufficient to show the transition of the number of passengers getting on and off.

In addition to the earthquake response function, the confinement response function, the reduced operation function, the display service for the display in the car, the separation function to exclude a specific floor from boarding and alighting floors, and the operation to a specific floor. Any function can be included, such as a direct function that does not stop to other floors. Further, these functions can be changed, added, and deleted, and the latest functions are registered in the model function monitoring DB 12b. Therefore, recommended functions can be selected from the latest functions.

Some of these features are suitable for demonstration purposes. For example, the earthquake response function and the confinement response function are effective functions when an abnormality such as a disaster or failure occurs. It is a function suitable for demonstrating on the assumption that
In addition, the display service for the display in the car is suitable for performing demonstrations using pre-prepared content, since it is assumed that preparation of the content to be actually displayed will take time and money.
On the other hand, if a predetermined trial period is provided for the disconnection function and the direct connection function, the effectiveness can be confirmed within the period, so it can be said that the need for demonstration is low.

The method of analyzing the operating state of the elevator and determining the recommended function in the recommended function selection unit 15b will be described with reference to FIG.

Next, referring to FIG. 6, recommended function selection processing of the in-building information visualization apparatus will be described.
FIG. 6 is a diagram showing an example of recommended function selection processing of the in-building information visualization device according to the present embodiment.

First, when the customer operates the customer operation terminal 3 and transmits a request to display the trial application/demonstration execution screen 301 to the visualization processing unit 14 , the visualization processing unit 14 responds by operating the customer operation terminal 3 . The customer ID, the building ID, and the elevator ID of the customer who wants to do so are sent to the recommended function selection unit 15b. Using the received customer ID, building ID, and elevator ID as keys, the recommended function selection unit 15b refers to the customer information DB 12a and acquires the elevator model and maintenance contract SLA. By referring to the model function management DB 12b using the acquired elevator model as a key, it becomes possible to acquire a list of function names of elevators owned by the customer. Note that the model function management DB 12b manages all the functions inherent in the elevator regardless of the maintenance contract SLA.

Next, the maintenance contract SLA acquired from the customer information DB 12a, the elevator model acquired from the model function management DB 12b, and the function No. , and function name as keys, the SLA function management DB 12c is referenced, and the function No. managed for each maintenance contract SLA of the elevator concerned is obtained. , it becomes possible to acquire the function name and whether or not the function can be used.

It is possible to configure the maintenance contract SLA display column among the function records in the elevator function list display column 3012 based on the function availability of the SLA function management DB 12c acquired in this way. Note that if there is a function for which a trial use application has already been made, the trial use application DB 12f and the initial setting information DB 12d are also referred to, but the description thereof is omitted.

Next, a method for analyzing the operating state of the elevator and determining recommended functions will be described.
As described above, when acquiring information from the customer information DB 12a, the model function management DB 12b, and the SLA function management DB 12c, the operating frequency of the earthquake sensor of the elevator concerned is acquired from the operating state DB 12e. If the system administrator asks the recommended function selection unit 15b how many earthquakes have occurred in a certain period of time from the present time, the customer will be provided with the automatic provisional restoration function at the time of the earthquake and the interlocking operation function with the emergency earthquake early warning. Set a judgment value such as whether to recommend or not, compare it with the number of times the seismic detector operates, and if the number of times the seismic sensor operates is greater than or equal to the judgment value, add this judgment result and perform visualization processing. Thus, as shown in FIG. 5, it is possible to emphasize and visualize the recommended function.

In addition, as a recommended function, if the operating time of the elevator is short or the number of starts is low, it is recommended to stop operation, and if the number of times the door sensor operates is high, it is recommended to set the extension of the door opening time. By setting judgment conditions and judgment values for each function, it is possible to provide customers with recommendations for elevator functions.
It is also possible to propose improvements in operation by visualizing the flow of people. For example, using "increase in waiting time for elevator/increase in number of people waiting" as a monitoring result, it is possible to recommend "visualization of flow of people and usage of elevator".
Furthermore, based on the visualized information, it is also possible to propose elevator use time shifts and improve operation plans (such as changing the number of elevators that stop in the lobby during congestion). With these proposals, data-based congestion mitigation methods can be implemented to improve the experience value of building users and increase the value of buildings.

Also, the recommended function may be selected using information on the maintenance range of other buildings. Specifically, a function that is frequently subscribed to in buildings of similar size and use can be the recommended function.

In this embodiment, the customer ID, building ID, and elevator ID are treated as keys, but all buildings and elevators contracted without specifying the building ID and elevator ID are acquired. You may make it

If there are multiple recommended functions, they may be prioritized. Specifically, the difference between the value of the monitoring result used when selecting the recommended function and the judgment value may be standardized, and a function with a large deviation from the judgment value may be recommended preferentially. In addition, using the application status in similar buildings, priority may be given to recommendations in descending order of the number of applications and the application rate.

Next, with reference to FIG. 7, function activation processing of the in-building information visualization apparatus will be described.
FIG. 7 is a diagram showing an example of function activation processing of the in-building information visualization apparatus according to this embodiment.
When the customer operates the trial application/demonstration experience execution screen 301 shown in FIG. , building ID, elevator ID, and function number. and the function name information, and a registration request for a trial use application is transmitted.

In response, the visualization processing unit 14 instructs the trial permission unit 16 to register the received information, thereby registering it in the trial use application DB. Using the received information as a key, the initial setting information DB 12d is referred to, and the function No. for which the trial use application has been made. , the function valid/invalid column of the record corresponding to the function name is updated to valid. The collection/setting processing unit 13 retrieves update information for the initial setting information DB 12 d and sets it for the elevator monitoring/control device 21 . As a result, the function for which the trial use application has been made becomes available in the elevator.

It should be noted that the initial setting information DB 12d already contains information for activating the function corresponding to the maintenance contract SLA after concluding the maintenance contract. It is also assumed that the initial setting information DB 12d manages whether all the functions of the elevator are originally enabled or disabled.
Also, the trial use application may be automatically invalidated after a certain period of time has passed, or a trial use cancellation button (not shown) may be provided on the trial application/demonstration execution screen 301 and pressed. By doing so, the trial use may be terminated even if a certain period of time has not passed.

After the function for which the trial use application has been applied becomes available in the elevator, the recommended function selection unit 15b and the visualization processing unit 14 update the trial application/demonstration execution screen 301 of the customer operation terminal 3, The demo experience button of the function record of the function is activated.

For example, even when the functions of the demo button are enabled, it is possible to immediately experience functions such as air traffic control linked to emergency earthquake warnings in the event of an earthquake, and functions to protect elevators from flood damage caused by typhoons and heavy rain. This is for transmitting a demonstration experience operation control request to the elevator monitoring/control device 21 in order to simulate these functions so that the user can experience the functions.

When the customer presses the demo experience button 3014 on the trial application/demonstration experience execution screen 301, the customer operation terminal 3 sends the visualization processing unit 14 the customer ID, the elevator ID, and the function number. , a request for execution of the elevator function demonstration sensory control is transmitted together with information on the function name.

In response to this, the visualization processing unit 14 instructs the trial use permission unit 16 to execute the request for execution of the elevator function demonstration sensory control received. The trial use permitting unit 16 refers to the initial setting information DB 12d, confirms that the requested function is valid, and confirms that the elevator model and function number are valid. Then, using the function name as a key, the demo control execution command information is acquired from the demonstration experience control DB 12 g and transmitted to the collection/setting processing unit 13 , and the demonstration control execution command information is transmitted to the elevator monitoring/control device 21 .

The elevator monitoring/control device 21 switches the elevator to a specific operation mode according to the received demonstration control execution command information, and activates the functions of the elevator.
Since the customer operation terminal 3 may be a tablet, a smartphone, or the like, it is possible to perform demonstration experience control in the elevator hall or inside the car and experience the functions of the elevator.
It should be noted that the operation such as the elevator operation mode executed by the demonstration experience control is desirably configured so as to return to normal operation after a predetermined period of time (for example, 1 minute).

Next, an initial display flow of the trial application/demonstration experience execution screen 301 will be described with reference to FIG.
FIG. 8 is a diagram showing an example of the display flow of the trial application/demonstration execution screen according to the present embodiment. Descriptions of basic operations such as login and logout to the system are omitted.

First, a maintenance contract is concluded between a salesperson who conducts sales activities and a customer, and at this time, the salesperson is given a login ID and the like for operating the system to the customer (S01). The salesperson operates the customer information input unit 11 of the in-building information visualization apparatus 1 to input customer information and output a registration request to the customer information DB 12a (S02). The in-building information visualization device 1 registers the customer information input in response to the registration request in the customer information DB 12a (S03).

Next, the maintenance worker operates the collection/setting processing unit 13 to search whether the customer information of the customer who needs to perform the initial setting of the elevator monitoring/control device 21 is registered in the customer information DB 12a (S04 ), and responds with the search result of the customer information DB 12a (S05). If the customer information is not registered as a result of searching ("not registered" in S04), S04 and S05 are repeated until the customer information is registered. If the customer information is registered (“Yes” in S04), the process proceeds to S06.

Next, the maintenance worker operates the collection/setting processing unit 13 to obtain information from the customer information DB 12a and the model function management DB 12b, and creates initial setting information to be set in the elevator monitoring/control device 21. is registered in the initial setting information DB 12d (S06). When the initial setting information is registered by the maintenance worker, the collection/setting processing unit 13 connects to the elevator control device 21 through the communication network 4 and transmits the initial setting information (S07). The elevator monitoring/control device 21 sets the elevator function to be enabled or disabled based on the received initial setting information, and control of the enabled function is permitted (S08).

After the initial setting of the elevator monitoring/control device 21 is completed, the customer operates the customer operation terminal 3 and outputs an access request to the building information visualization device 1 through the communication network 5 (S09). The visualization processing unit 14 and the recommended function selection unit 15b of the in-building information visualization device 1 refer to the customer DB 12a in response to the access request, and identify the customer ID of the customer “○○ management union” and the number of elevators with a maintenance contract. Confirm the building ID and the elevator ID. That is, the in-building information visualization device 1 identifies the building ID corresponding to the customer ID or user ID included in the access request (S10).

Then, the recommended function selection unit 15b of the in-building information visualization apparatus 1 combines the customer information DB 12a, the model function management DB 12b, the SLA model management DB 12c, and the operating state DB 12e to obtain information as described with reference to FIG. is extracted, and the result of analysis of the recommended function is added to the visualization processing unit 14 to output the screen information to be displayed on the trial application/demonstration execution screen 301 of the customer operation terminal 3 to the customer terminal (S11 ).

As a result, the customer can check the screen information output from the visualization processing unit 14 on the trial application/demonstration execution screen 301 of the customer operation terminal 3, and the trial use application and demonstration experience can be executed. (S12).

Next, with reference to FIG. 9, a processing flow of trial application/demonstration execution will be described.
FIG. 9 is a diagram showing an example of the trial application/demonstration execution processing flow according to the present embodiment.
First, the customer operates the customer operation terminal 3 and outputs an access request to the in-building information visualization device 1 through the communication network 5 . In response to the access request, the visualization processing unit 14 and the recommended function selection unit 15b of the in-building information visualization device 1 connect the customer information DB 12a, the model function management DB 12b, and the SLA model management DB 12c as described with reference to FIG. , and the operating state DB 12e to extract information, and provide the analysis result of the recommended function, so that the visualization processing unit 14 can display the screen information to be displayed on the trial application/demonstration execution screen 301 of the customer operation terminal 3. (K01). As a result, the customer can check the screen information output from the visualization processing unit 14 on the trial application/demonstration execution screen 301 of the customer operation terminal 3. Check the function that can be used for trial use from the function list display column 3012 (K02), and press the trial use button 3013 displayed in the function record of the function you want to use for trial use. A trial use application request is output to the device 1 (K03). At this time, the trial application/demonstration experience execution screen 301 is in a standby state until a processing response of the in-building information visualization apparatus 1 is received.

Note that the standby state refers to transitioning to a request processing screen (not shown) or displaying a message instructing the user to wait for a while in a pop-up window while the screen is in an inactive state.

The trial permission unit 16 of the in-building information visualization device 1 refers to the customer DB 12a in response to the trial usage application request, and obtains the customer ID of the customer "○○ management union", the building ID of the elevator with the maintenance contract, Confirm the elevator ID. That is, the in-building information visualization device 1 identifies the building ID corresponding to the customer ID or user ID included in the access request, and stores the function No. to be used for trial use in the trial use application DB 12f as described with reference to FIG. . , function name, trial use application date, etc. are registered (K04).

Next, after updating the initial setting information DB 12d based on the information registered in the trial use application DB 12f, the collection/setting processing unit 13 connects to the elevator monitoring/control device 21 via the communication network 4 and updates the initial setting information. Send (K05). Based on the received initial setting information, the elevator monitoring/control device 21 sets the elevator to be enabled or disabled for each function of the elevator. is permitted (K06). Here, the function for which the trial use application has been applied is set to be valid.

When the initial setting of the elevator monitoring/control device 21 is completed, the recommended function selection unit 15b of the in-building information visualization device 1 creates a customer information DB 12a, a model function management DB 12b, an SLA model management DB 12c, and an initial setting information DB 12d. , the operating state DB 12e and the trial use application DB 12f are combined to extract information, and the result of analysis of the recommended function is added to the information, which is displayed on the trial application/demonstration execution screen 301 of the customer operation terminal 3. The screen information for the display is output from the visualization processing unit 14 (K07).

The trial application/demonstration execution screen 301 in the standby state on the customer operation terminal 3 operated by the customer checks whether there is a response from the visualization processing unit 14 of the in-building information visualization device 1 all the time or at regular intervals. (K08). As a result of checking, if there is no response as a result of the trial application ("No" in K08), the checking process of K08 is repeated until there is a response.

If there is a response as a result of the trial application (“YES” in K08), the screen information output from the visualization processing unit 14 is displayed on the trial application/demonstration execution screen 301 in the standby state on the customer operation terminal 3 operated by the customer. When received, the content displayed on the trial application/demonstration execution screen 301 is updated (K09). At this time, the trial use button 3013 displayed in the function record of the function for which the trial use application has been made is displayed inactive, and the demo experience button 3014 is displayed in an active state. This allows the customer to experience the demo experience.

Next, the flow for experiencing a demo of the function for which a trial use application has been made will be described.
After applying for trial use of the elevator function, the customer decides whether or not to experience the demonstration (K10). If the demo is not to be experienced (“No” in K10), the trial application/demonstration execution screen 301 is closed, and the process ends. The demo experience button 3014 displayed active on the trial application/demonstration experience execution screen 301 is pressed.

If you want to experience a demo ("Yes" in K10), confirm the trial application/execute demo experience screen 301, and press the experience demo button 3014 displayed in the function record of the function for which you applied for trial use. A demonstration experience execution request is output to the in-building information visualization device 1 through the communication network 5 (K11). By using a tablet, a smart phone, or the like as the customer operation terminal 3 when pressing the demo experience button 3014, execution in the elevator hall or inside the car becomes possible, and the demo experience can be performed in a timely manner.

In this embodiment, processing is performed in real time so that the demo can be experienced in a timely manner, but the customer may arbitrarily register an execution schedule for the demo.

The trial permission unit 16 of the in-building information visualization device 1 refers to the customer DB 12a in response to the demonstration experience execution request, and obtains the customer ID of the customer "○○ management union", the building ID of the elevator with the maintenance contract, and the elevator Check your ID. That is, the in-building information visualization device 1 identifies the building ID corresponding to the customer ID or user ID included in the access request, and as described with reference to FIG. After confirming that the requested function is enabled, the elevator model and function No. Then, using the function name as a key, the demo control execution command information is acquired from the demonstration experience control DB 12g and transmitted to the collection/setting processing unit 13 (K12). It connects to the control device 21 and transmits demonstration control execution command information (K13).

Based on the received demonstration control execution command information, the elevator monitoring/control device 21 executes the demo experience control of the elevator function (K14). (K15).

It should be noted that even if the demo experience control is not executed, if the conditions for executing the elevator function are met, it is possible to experience the function for which trial usage application has been made using this control provided in the elevator.

In addition, since the trial use application has an expiration date, the trial permission unit 16 always or periodically checks whether the expiration date has passed (K16). If the expiration date has not passed (K16 has not passed), the function requested for trial use and the demo experience remain executable, and the check process of K16 is repeated. When the expiration date has passed (passage of K16), the trial use permitting unit 16 updates the initial setting information DB 12d so that the setting of the trial use function is invalidated, and sets it in the elevator monitoring/control device 21 ( K17), the elevator monitoring/control device 21 invalidates the function for which trial use has been requested (K18).

Also, the customer is notified that the trial use period has expired (K19). It is preferable to send the notification to the e-mail address registered as the customer information, or to display the notification on the trial application/demonstration experience execution screen 301, or the like. As a method of notifying the trial application/demonstration execution screen 301, the trial use button 3013 and the demo experience button 3014 are displayed in an inactive state, and a message such as "Trial use end" is displayed. Conceivable.

In FIG. 9, when the customer executes the trial use application and when the trial use expires, the event notification may be sent to the system administrator or the salesperson.

According to the embodiment described above, the disclosed elevator function trial control system is a building equipment management system including a monitoring unit that monitors building equipment, wherein building equipment information including the type information of the building equipment; a recording unit for recording a result of monitoring by the monitoring unit, service menu information including maintenance service information, and contract information of the maintenance service; the building facility information; the monitoring result; , the contract information, and a recommended function selection unit that selects a recommended function from the service menu outside the contract range; and an output unit that outputs the recommended function selected by the recommended function selection unit.
Such configuration and operation can efficiently provide information regarding the functioning of building equipment.
Specifically, depending on the maintenance contract status, elevator model, and function, we will accurately display the buttons for trial use application and demo experience execution on the customer operation terminal, and the function for which the customer has applied for trial use will be displayed. , it is possible to experience a demo in the elevator owned by the customer. In addition, by analyzing the operating status of elevators, it is possible to propose recommended functions, and by providing customers with the information necessary to review service and maintenance contracts, it has the effect of encouraging renewal to a higher maintenance contract SLA. I can expect it.

It should be noted that the present invention is not limited to the above-described embodiments and modifications, and includes various modifications. For example, the above-described embodiments have been described in detail in order to explain the present invention in an easy-to-understand manner, and are not necessarily limited to those having all the described configurations. Also, part of the configuration of one embodiment can be replaced with the configuration of another embodiment, and the configuration of another embodiment can be added to the configuration of one embodiment. Moreover, it is possible to add, delete, or replace part of the configuration of each embodiment with another configuration.

Furthermore, in the above embodiment, an elevator is given as an example of building equipment, but other building equipment can be implemented in the same way.
In-building facilities other than elevators include air conditioning equipment, lighting equipment, security gates, etc., and the present invention is applicable to these as well.
For example, if the present invention is applied to the management of lighting and air conditioning, it will acquire "long hours of operation of lighting and air conditioning equipment" as a monitoring result, and "visualize energy consumption" and "remote control (number of users)". (control according to If the recommended service is used, it is expected that unnecessary operations will be suppressed and costs will be reduced.

DESCRIPTION OF SYMBOLS 1... Building information visualization apparatus 2... Building 3... Customer operation terminal 4, 5... Communication network 6... Salesperson 7... Maintenance worker 8... Customer 11... Customer information input unit 12... Storage device 12a... Customer information DB
12b... Model function management DB
12c SLA function management DB
12d... Initial setting information DB
12e... Operation state DB
12f...Trial use application DB
12g... Demonstration bodily sensation control DB
REFERENCE SIGNS LIST 13 collection/setting processing unit 14 visualization processing unit 15a effective function generation unit 15b recommended function selection unit 16 trial permission unit 21 elevator monitoring/control device 22 elevator 100 elevator function trial control system

Claims (11)

A building facility management system comprising a monitoring unit that monitors building facilities,
a recording unit for recording building equipment information including the type information of the building equipment, monitoring results by the monitoring unit, service menu information including maintenance service information, and maintenance service contract information;
a recommended function selection unit that selects a recommended function from the service menu outside the contract range using the building facility information, the monitoring result, the service menu information, and the contract information;
and an output unit that outputs the recommended function selected by the recommended function selection unit. an effective function generation unit that calculates a service menu that can be provided to a user from the building facility information and the service menu information;
2. The building facility management system according to claim 1, wherein said recommended function selection unit selects a recommended function from outside said contract range and within said providable service menu. 2. The output unit according to claim 1, wherein when a plurality of recommended functions are selected by the recommended function selection unit, the output unit assigns priority to the recommended functions and outputs a recommended function with a higher priority. The building facilities management system described. 3. The building facility management system according to claim 2, further comprising a trial permitting section for permitting trial use of the recommended function output by said output section. 5. The building facility management system according to claim 4, wherein said trial use permitting unit makes the function designated among said recommended functions usable only for a predetermined period. The trial use permitting unit makes the designated function of the recommended functions usable only for a predetermined period, and enables a simulated operation when the designated function is of a specific type. The building facility management system according to claim 4, characterized by: The recommended function selection unit selects a function for the abnormality as the recommended function based on a detection history of an abnormality that hinders the operation of the elevator as the building equipment,
5. The building equipment management system according to claim 4, wherein the trial use permitting unit performs a simulated operation of the recommended function on the assumption that the abnormality occurs. 2. The building facility management system according to claim 1, wherein the recommended function selection unit displays and outputs the recommended function and information used as a basis for selecting the recommended function in association with each other. 2. The building facility management system according to claim 1, wherein said maintenance service can be added, and said recommended function selection unit selects said recommended function from the latest maintenance service. 2. The building facility management system according to claim 1, wherein said recommended function selection unit selects said recommended function further using a contract status of said maintenance service in another building. A building facility management method for monitoring building facilities,
a step of recording building equipment information including the type information of the building equipment, monitoring results, service menu information including maintenance service information, and maintenance service contract information;
a recommended function selection step of selecting a recommended function from the service menu outside the contract range using the building facility information, the monitoring result, the service menu information, and the contract information;
and an output step of outputting the recommended function selected by the recommended function selection step.

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