JP2022182367A - Operation instruction system - Google Patents

Abstract

To provide an operation instruction system configured to reduce the burden on an operator and allow a third person to easily identify actual progress of operation or a defect of operation content.SOLUTION: An operation instruction system includes a terminal device 10, an information collection unit 6, an information determination unit 2, and an information presentation unit 5. The information collection unit 6 collects operation content information actually performed by an operator M1 from the terminal device 10 and records the information. The information determination unit 2 organizes and analyzes the operation content information recorded on the information collection unit 6. The information presentation unit 5 records processed operation content information organized and analyzed by the information determination unit 2.SELECTED DRAWING: Figure 1

Description

The present invention relates to a work instruction system.

In recent years, when performing installation work and inspection work for elevators and passenger conveyors, in order to shorten the work time, it is performed to instruct the work content to the worker performing the work by voice or image. . As such a technique, for example, there is a technique as described in Patent Document 1.

Patent Literature 1 describes a technique related to an elevator inspection support system that assists elevator inspection work. Patent Document 1 discloses a position detection unit that detects the position and direction of a worker, a camera that the worker has to photograph equipment to be inspected, and an inspection recording unit that records inspection images captured by the camera. It is stated to be prepared. The technology described in Patent Document 1 includes a sound generation unit that outputs a sound to guide a worker, an instruction to output a sound that guides the worker to a predetermined inspection target device by the sound generation unit, and a camera. and a work management unit that takes a picture of a predetermined inspection target device with a camera when it is detected that the predetermined inspection target device faces the inspection target device.

JP 2017-43436 A

However, in order for the orderer who ordered the work and the manager to grasp the progress of the actual work and any defects in the work content, it is necessary for the worker who is doing the work to report to the orderer and the manager. , the burden on workers increased.

In consideration of the above problems, the present purpose is to provide a work instruction system that reduces the burden on workers and allows third parties to easily grasp the progress of actual work and defects in work content. It is in.

In order to solve the above problems and achieve the present object, a terminal device, an information collecting section, an information determining section, and an information presenting section are provided. The terminal device displays the work contents to be instructed to the worker. The information collection unit collects and records work content information related to the work content actually performed by the worker from the terminal device. The information judgment unit organizes and analyzes the work content information recorded in the information collection unit. The information presentation unit records the processed work content information sorted and analyzed by the information determination unit.

According to the work instruction system configured as described above, the burden on the worker is reduced, and a third party can easily grasp the progress of the actual work and any defects in the work content.

1 is a schematic configuration diagram showing a work instruction system according to an embodiment; FIG. FIG. 4 is an explanatory diagram showing terminal devices provided by workers in the work instruction system according to the embodiment; FIGS. 3A and 3B are explanatory diagrams showing differences in work instructions due to differences in worker proficiency in the work instruction system according to the embodiment; FIG. 3A shows work instructions given to a worker with a high proficiency; is a work instruction given to a worker with low proficiency. 7 is a flow chart showing work instruction content selection processing in the work instruction system according to the embodiment. 9 is a flowchart showing work content reporting processing in the work instruction system according to the embodiment;

A work instruction system according to an embodiment will be described below with reference to FIGS. 1 to 5. FIG. In addition, the same code|symbol is attached|subjected to the member which is common in each figure.

1. Embodiment 1-1. Configuration Example of Work Instruction System First, the configuration of a work instruction system according to an embodiment (hereinafter referred to as "this example") will be described with reference to FIGS. 1 to 3. FIG.
FIG. 1 is a schematic configuration diagram showing a configuration example of a work instruction system. FIG. 2 is an explanatory diagram showing devices held by workers in the work instruction system.

The work instruction system 1 shown in FIG. 1 is a system that instructs a worker M1 about work details during elevator installation work and acquires the work details actually performed by the worker M1. The work instruction system 1 includes an information determination section 2 , a worker information storage section 3 , a work content storage section 4 , an information presentation section 5 , an information collection section 6 and an information storage section 7 . The work instruction system 1 also includes a device terminal 10 owned by the worker M1 and an audio device 11 . Terminal equipment is configured by the device terminal 10 and the audio device 11 .

As shown in FIGS. 1 and 2, the device terminal 10 is, for example, a mobile information terminal such as a smart phone or a tablet terminal. The device terminal 10 is connected to the information determination unit 2, the information collection unit 6, and the information storage unit 7 so as to be able to transmit and receive information. The device terminal 10 has a display section 13 and an input section 14 . The display unit 13 displays the contents of the work instructions output from the information determination unit 2 . In addition, the display unit 13 displays a manual indicating work procedures output from the information storage unit 7 . The device terminal 10 outputs information input to the input section 14 to the information determination section 2 and the information collection section 6 .

An audio device 11 is connected to the device terminal 10 . The audio device 11 includes, for example, headphones, earphones, bone conduction speakers, and the like. Moreover, the audio device 11 has a microphone for acquiring the voice of the worker M1. The audio device 11 outputs audio information such as work instructions and manuals received by the device terminal 10 from the information determination unit 2 and the information storage unit 7 . Also, the audio device 11 outputs the voice of the worker M1 acquired by the microphone to the device terminal 10 . Note that the audio device 11 may be provided with an input unit including touch buttons, touch sensors, and the like.

As the worker information storage unit 3, the work content storage unit 4, the information presentation unit 5, the information collection unit 6, and the information storage unit 7, various storage devices such as clouds and servers are applied. The worker information storage unit 3 stores various types of information about the worker M1. The information about the worker M1 (hereinafter simply referred to as "worker information") includes, for example, years of experience, affiliated company, age, sex, history of disasters, professional qualifications, and the like. The worker information is stored in the worker information storage unit 3 in association with ID information that identifies the worker M1. Examples of ID information include numbers, fingerprints, face, and voice of worker M1.

The work content storage unit 4 stores a plurality of work content A and B for each work process. The work content storage unit 4 stores a plurality of work instruction contents A, B, and C for instructing the work content and procedure to the worker M1 for each of the plurality of work content A, B. The contents A, B, and C of the work instructions are created according to the proficiency level of the worker M1 for the corresponding work.

FIG. 3 is an explanatory diagram showing differences in output work instructions depending on differences in the proficiency level of the worker M1.
The content A of the work instruction shown in FIG. 1 is a work instruction for a worker M1 with a high proficiency level. As shown in FIG. 3A, the content A of the work instruction directed to the worker M1 who has a high proficiency level is only output by the voice device 11 indicating the work instruction. Further, action instruction content C shown in FIG. 1 is a work instruction directed to a worker M1 having a low proficiency level. As shown in FIG. 3B, the content C of the work instruction directed to the worker M1 with a low proficiency level is displayed not only as an image on the display unit 13 of the device terminal 10 but also as a work instruction from the audio device 11. A voice indicating an instruction is output.

Further, as the content of the work instruction, guidance to a manual stored in the information storage unit 7, which will be described later, is displayed on the device terminal 10. FIG. When the worker M1 cannot understand the work instructions output from the device terminal 10 or the voice device 11, the worker M1 operates the guidance displayed on the display section 13 of the device terminal 10, and the information is stored in the information storage section 7. manual can be viewed.

Although an example has been described in which the contents A, B, and C of a plurality of work instructions are created according to the level of proficiency of worker M1, the present invention is not limited to this. For example, contents A, B, and C of a plurality of work instructions may be created according to years of experience, professional qualifications, past disaster history of worker M1, and the like.

From the device terminal 10, the information collecting unit 6 outputs information (work content information) that the worker M1 has actually performed the work. The work content information is created from information on the operation of the device terminal 10 by the worker M1 and voice information of the worker M1 acquired by the audio device 11 . The information collecting unit 6 records work content information.

The work content information includes, for example, the response time until work completion and manual viewing information. The information collecting unit 6 calculates and stores the response time from the time of the specific operation performed on the device terminal 10 or the audio device 11 by the worker M1 for each work instruction. The specific operation is, for example, an input operation on the input unit 14 of the device terminal 10 or a specific voice operation issued to the microphone of the audio device 11 . Further, the manual browsing information includes, for example, the contents of the manual browsed by the worker M1 during work, the browsing time, and the number of times of browsing. The work content information stored in the information collecting section 6 is organized, analyzed and processed by the information determining section 2 .

The information presenting unit 5 stores work content information sorted and analyzed by the information judging unit 2 . The sorted and analyzed work content information is hereinafter referred to as processed work content information. The information presentation unit 5 is provided with a display unit and an input unit (not shown). The information presenting unit 5 is configured so that an orderer who has placed an order for work and a manager (hereinafter referred to as a third party) M2 who manages the work can browse the processed work content information. The processed work content information includes the progress of the work, information indicating areas to be improved in the work and the product, and the like.

The information storage unit 7 stores a manual showing detailed procedures for each work content. The information storage unit 7 is connected to the device terminal 10 . By operating the device terminal 10 or the audio device 11 by the worker M1, the manual stored in the information storage unit 7 is displayed on the display unit 13 or output as audio from the audio device 11. It should be noted that information obtained by viewing the manual by the operator M1 by operating the device terminal 10 or the audio device 11 is recorded in the information collecting unit 6 .

The information determination unit 2 is connected to the worker information storage unit 3, the work content storage unit 4, the information presentation unit 5, the information collection unit 6, and the device terminal 10 so that information can be transmitted and received. The information determination unit 2 has a CPU (Central Processing Unit), RAM (Random Access Memory), and ROM (Read Only Memory), and is AI (artificial intelligence) that analyzes and organizes acquired information.

The information determination unit 2 acquires worker information from the worker information storage unit 3 based on the ID information input to the device terminal 10 . The information determination unit 2 calculates the proficiency level of the worker M1 for each work content based on the acquired worker information. The proficiency level of the worker M1 is calculated based on, for example, years of experience, professional qualifications, disaster history, and the like. Further, the information determination unit 2 selects the content of the work instruction from the work content storage unit 4 in accordance with the level of proficiency of the worker M1. The information determination unit 2 then outputs the content of the selected work instruction to the device terminal 10 .

As the worker information stored in the worker information storage unit 3, the proficiency level of the worker M1 in each work content may be stored. As a result, the proficiency level calculation processing by the information determination unit 2 can be reduced. Also, an example has been described in which worker information is stored in the worker information storage unit 3 and the content of work instructions is separately stored in the work content storage unit 4, but the present invention is not limited to this. For example, the worker information and the contents of the work instructions may be stored together in one storage unit.

The information judgment unit 2 also retrieves the work content information recorded in the information collection unit 6, organizes and analyzes it. The information determination unit 2 organizes and analyzes the work content information recorded in the information collection unit 6 to obtain, for example, work progress information and information indicating improvements in work and products (processed work content information ). The information determination unit 2 records the processed work content information, which is information indicating the progress of the work and points to be improved, in the information presentation unit 5 .

It should be noted that some or all of the constituent elements, functions, processing units, and the like that constitute the work instruction system 1 described above may be realized by hardware, for example, by designing an integrated circuit. Moreover, each of the above components, functions, etc. may be realized by software by a processor interpreting and executing a program for realizing each function. Information such as programs, tables, and files that implement each function can be stored in recording devices such as memories, hard disks, SSDs (Solid State Drives), or recording media such as IC cards, SD cards, and DVDs.

2. Operation Example of Work Instruction System Next, an operation example of the work instruction system 1 having the configuration described above will be described with reference to FIGS. 4 and 5. FIG.

2-1. Work Instruction Content Selection Processing First, the work instruction content selection processing, which is processing for selecting the content of the work instruction when the worker M1 performs the work, will be described with reference to FIG.
FIG. 4 is a flow chart showing a process for selecting the contents of work instructions.

As shown in FIG. 4, first, the worker M1 inputs ID information assigned to each person into the device terminal 10 through the input unit 14 (step S11). Note that the worker M1 may input a predetermined voice to the voice device 11 in the process of inputting the ID information in step S11. By performing the ID information input process in step S11, the worker M1 can use the work instruction system 1 of this example (step S12).

Next, the device terminal 10 transmits the input ID information of the worker M1 to the information determination section 2 (step S13). The information determination unit 2 acquires information about the worker M1 stored in the worker information storage unit 3, that is, worker information, based on the input ID information. Furthermore, the information determination unit 2 calculates the proficiency level of the worker M1 in each of the work contents A, B, and C based on the worker information. Then, the information determination unit 2 selects the content of the work instruction from the content A, B, and C of the work instruction recorded in the work content storage unit 4 according to the calculated proficiency level (step S14).

Next, the information determination unit 2 transmits the content of the work instruction selected in the process of step S14 to the device terminal 10 (step S15). As a result, the work instruction content selection process in the work instruction system 1 of this example ends.

As described above, according to the work instruction system 1 of this example, the information determination unit 2 automatically selects the content of the work instruction according to the skill level of the worker M1 based on the worker information. This saves the operator M1 the trouble of selecting the content of the work instruction.

In the process for selecting the content of the work instruction described above, an example in which the information determination unit 2 selects the content of the work instruction in the process of step 14 has been described, but the present invention is not limited to this. For example, the contents A, B, and C of a plurality of work instructions stored in the work content storage part 4 are displayed on the display part 13 of the device terminal 10, and the worker M1 himself/herself selects the contents of the work instructions according to the proficiency level. You may choose.

2-2. Work Content Report Processing Next, the work content report processing for reporting the actual work content to a third party will be described with reference to FIG.
FIG. 5 is a flow chart showing the work content reporting process.

First, as shown in FIG. 5, the worker M1 selects the content of the work instruction transmitted to the device terminal 10 according to the work process and work procedure (step S21). When the selection process shown in step S21 is executed, the device terminal 10 and/or the audio device 11 instruct and transmit information according to the content of the work instruction to the worker M1 (step S22).

As shown in FIG. 3A, when the worker M1 has a high proficiency level, a work instruction is given using the voice device 11 . On the other hand, as shown in FIG. 3B, when the worker M1 has a low proficiency level, a work instruction is given using an image on the display unit 13 of the device terminal 10 and a work instruction is given by voice using the audio device 11 . As a result, appropriate work instructions can be given according to the level of proficiency of the worker M1, and the time for the worker M1 to hesitate or think about the content of the work can be eliminated. As a result, work efficiency can be improved.

Next, worker M1 responds to the work instructions output from device terminal 10 or audio device 11 (step S23). It corresponds to the work time in one work content, although it is related to the reply process of step S23. The reply process in step S23 is achieved by the worker M1 performing a preset specific operation on the device terminal 10 or the audio device 11. FIG.

As the reply process, for example, when the worker M1 first understands the content of the work instruction, the worker M1 operates the input unit 14 and taps "OK", or verbally replies "OK" via the voice device 11. . Next, when the instructed work is completed, the worker M1 operates the input unit 14 and taps "Complete", or verbally replies "Complete" via the audio device 11. FIG. When the worker M1 wants to confirm the instruction again, the worker M1 operates the input unit 14 and taps "again" or verbally replies "again" via the voice device 11.例文帳に追加

Further, during the answering process of step S23, the worker M1 can use the device terminal 10 to view the manual stored in the information storage section 7. FIG.

Then, in step S23, the work content information, which is the information on the work performed by the worker M1 on the device terminal 10 or the audio device 11, the response time, the contents of manual browsing, the time spent browsing, and the number of times, is collected by the information collecting unit. 6 (step 24). The information collecting unit 6 records, for example, the time from "understanding" to "completion" when the worker M1 operates the device terminal 10 or the audio device 11 as a response time. In addition, the information collecting unit 6 records the information that the worker M1 browsed the manual during the process of step S23, that is, during the work.

Next, the information judgment section 2 retrieves the work content information recorded in the information collection section 6, and analyzes and organizes it (step S25). In the analysis and organizing process of step S25, the information determination unit 2 determines information indicating the progress of the work, the status of the work and the product, based on, for example, the response time until the completion of the work, the content and time of reading the manual, and the number of times of reading. Create information that indicates areas for improvement.

By acquiring the response time until the completion of the work, the information determination unit 2 can grasp the content of the work that takes the worker M1 time. When the response time exceeds the preset reference work time, the information determination unit 2 determines that there is an improvement in the work or the product. Further, when the manual viewing time and the number of times of viewing exceed the preset standard viewing time and standard number of times of viewing, the information judging section 2 judges that there is an improvement in the work or the product or that the manual is incomplete.

Then, the information determination unit 2 records the processed work content information, which is the analyzed and arranged information, in the information presentation unit 5 (step S26). Thus, the work content reporting process in the work instruction system 1 of this example ends.

By organizing and analyzing the details of the work actually performed by the worker M1 by the information determination unit 2, it is possible to save the trouble of reporting the details of the actual work performed by the worker M1 to the third party M2. The burden on M1 can be reduced. Further, the details of the work performed are collected by the information collection unit 6 from information on the operation of the device terminal 10 or the audio device 11 by the worker M1. As a result, it is possible to reduce human intervention in the collection of work details, and it is possible to objectively judge the actual work details.

The information to be presented to the third person M2 is obtained by organizing and analyzing the information related to the work content once recorded in the information collecting unit 6 by the information determining unit 2. FIG. As a result, only the necessary information can be presented to the third person M2, and the third person M2 can easily grasp the progress of the actual work and any defects in the work content. Furthermore, as described above, information is collected, organized, and analyzed between the worker M1 and the third party M2 without the intervention of another person. As a result, a third party can quickly and accurately grasp the details of the work performed by the worker M1, and can grasp the work that the worker M1 is taking time to do.

Furthermore, when the worker M1 is replaced, the information determination unit 2 detects the work performed by the given worker M1, that is, the processed work content information recorded in the information presentation unit 5, which the succeeding worker M1 has. Send to terminal 10 . Thereby, the successor worker M1 can easily grasp the work content that the predecessor worker M1 has performed. As a result, it is possible to easily carry out the handover work of the worker M1, and to reduce the trouble of reporting to be performed at the time of the shift work of the worker M1.

Further, the information determination unit 2 may update the worker information stored in the worker information storage unit 3 based on the processed work content information. For example, when the response time is shorter than the reference work time, the information determination unit 2 increases the worker M1's proficiency level of the work content. Further, when the reading time and the number of readings of the manual are less than the reference reading time and the reference number of readings, the information determination unit 2 increases the proficiency level of the worker M1 with respect to the work content. As a result, the proficiency level of the worker M1 is updated based on the actual work content, so that a more appropriate proficiency level can be selected when performing similar work next time.

The device terminal 10 and the audio device 11 may divide the work contents to be instructed to the worker M1 into a plurality of steps and transmit them. Then, the information collecting unit 6 may collect the work contents actually performed by the worker M1 for each of a plurality of steps. As a result, necessary information can be transmitted to the worker M1 in a timely manner for each step, and it is possible to prevent omission of work and extra time and effort for confirmation.

The present invention is not limited to the embodiments described above and shown in the drawings, and various modifications can be made without departing from the gist of the invention described in the claims.

In the above-described embodiment, an example in which the work instruction system is used during elevator installation work has been described, but the present invention is not limited to this. For example, it is applied to inspection work of elevators, installation work of passenger conveyors, inspection work, and various other works.

For example, the above-described embodiment is a detailed and specific description of the configuration of the system in order to explain the present invention in an easy-to-understand manner, and the system is not necessarily limited to having all the configurations described. Further, it is possible to replace part of the configuration of the embodiment described here with the configuration of another embodiment, and furthermore, it is possible to add the configuration of another embodiment to the configuration of one embodiment. It is possible. Moreover, it is also possible to add, delete, or replace part of the configuration of the embodiment with another configuration.

Further, the control lines and information lines indicate those considered necessary for explanation, and not all control lines and information lines are necessarily indicated on the product. In practice, it may be considered that almost all configurations are interconnected.

1 Work instruction system 2 Information determination unit 3 Worker information storage unit 4 Work content storage unit 5 Information presentation unit 6 Information collection unit 7 Information storage unit 10 Device terminal ( terminal device), 11... Audio device, 13... Display unit, 14... Input unit, M1... Worker, M2... Third party

Claims (9)

a terminal device for transmitting work contents instructed to a worker;
an information collection unit that collects and records work content information related to the work content actually performed by the worker from the terminal device;
an information judgment unit that organizes and analyzes the work content information recorded in the information collection unit;
an information presenting unit for recording the processed work content information sorted and analyzed by the information judging unit;
A work order system with 2. The work instruction system according to claim 1, wherein the information presentation unit displays the processed work content information so that it can be viewed by a third party different from the worker. The information collection unit calculates a response time from the terminal device to completion of work performed by the worker,
2. The work instruction system according to claim 1, wherein the information determination unit creates a work progress based on the response time and records it in the information presentation unit. further comprising an information storage unit connected to the terminal device and storing a manual showing detailed work procedures;
The information collection unit collects the number of times the worker views the manual and the time spent viewing the manual,
4. The work instruction system according to claim 3, wherein the information determination unit creates information indicating work improvement points based on the response time, the number of times of viewing, and the time of viewing, and records the information in the information presentation unit. a worker information storage unit storing worker information about the worker;
a work content storage unit that stores the content of a plurality of work instructions to be given to the worker;
The work according to claim 1, wherein the information determination unit selects the content of the work instruction from the content of a plurality of work instructions based on the worker information, and transmits the selected content of the work instruction to the terminal device. instruction system. The contents of the plurality of work instructions are created according to the skill level of the worker,
6. The information determining unit calculates the proficiency level of the worker based on the worker information, and selects the content of the work instruction from the content of a plurality of work instructions based on the calculated proficiency level. Described work order system. The work instruction system according to claim 5, wherein the worker information is stored in the worker information storage unit in association with ID information that identifies the worker. The work instruction system according to claim 5, wherein the information determination unit updates the worker information stored in the worker information storage unit based on the work content information recorded in the information collection unit. transmitting the content of the work instruction from the terminal device to the worker in a plurality of steps;
The work instruction system according to claim 1, wherein the information collection unit collects the work content information related to the work content actually performed by the worker for each step.

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