JP2022172041A - Program, order management method, and order management system - Google Patents

Abstract

To provide a technology capable of coping with various input methods.SOLUTION: A program causes a computer used for an order management system comprising housing means capable of housing merchandise to function as: storage means for storing order identification information identifying an order of merchandise and position information on the housing means in which the merchandise is housed by associating pieces of the information with each other; first display means for listing the order identification information to be selectable by an operation of a clerk; and second display means for displaying an acceptance screen for accepting the order identification information through the operation of the clerk.SELECTED DRAWING: Figure 13

Description

Application for application of Article 30, Paragraph 2 of the Patent Act has been filed [1] Date of posting on website May 21, 2020 Website address https://www. youtube. com/https://youtu.com/https://youtu. be/hDqnngwECUY <Reference> Product introduction video Screen printout [2] Website publication date November 16, 2020 Website address https://youtu. be/https://youtu. be/WESva24bmJE <Reference> Product introduction video screen printout [3] Sales/implementation date (release date) October 13, 2020 (start) Sales destination KFC Holdings Japan Co., Ltd. Implementation destination (store) KFC Minamiurawa Store KFC Mizonokuchi store KFC Shinjuku Nishiguchi store KFC Nakano store KFC Asakusa store [4] Website publication date October 13, 2020 Website address https://japan. kfc. co. jp/https://japan. kfc. co. jp/news_release/1747 <Reference> News release web page printout [5] Website publication date November 17, 2020 Website address https://www. teraoka seiko. com/jp/https://www. teraoka seiko. com/jp/case-studies/20201111123433/ <Reference> Customer case study webpage printout [6] Date of issue July 31, 2020 Publication Bimonthly specialized magazine “Food Biz No. 106” Advertising space published FB Co., Ltd. <Reference> “Food Biz” Advertisement column [7] Date of issue September 30, 2020 Publication Bimonthly specialized magazine “Food Biz Food Biz No. 107” Advertisement column Published FB Co., Ltd. <Reference> “Food Biz” Ad space [8] Date of issue November 30, 2020 Publication Bimonthly specialized magazine “Food Biz Food Biz No. 108” Ad space Issued by FB Co., Ltd. <Reference> “Food Biz Food Biz” Ad space

Application for application of Article 30, Paragraph 2 of the Patent Act has been filed [9] Date of publication January 31, 2021 Publication Bimonthly specialized magazine “Food Biz Food Biz No. 109” Ad space Issued by FB Co., Ltd. <Reference> “Food Biz” Food Biz” Ad space [10] Sales date (release date) August 26, 2020-February 25, 2020 Sales and delivery destinations KFC Holdings Japan Co., Ltd. Nishi Urawa store and others (14 stores in total) [Attachment] : List of sales/delivery companies/stores] <Reference> [Attachment: List of sales/delivery companies/stores] 19th Exhibition name, Venue Food Store Solutions Fair 2020 Japan Shokuhin Shimbun Co., Ltd. Kansai Branch Sponsored by INTEX Osaka Halls 3 and 4 <Reference> Overview of Food Store Solutions Fair 2020 [12] Date (release date) Ordinance February 17, 1998-February 19, 2021 Exhibition name, venue The 55th Supermarket Trade Show 2021 Organized by the National Supermarket Association Makuhari Messe <Reference> The 55th Supermarket Trade Show 2021 Event Overview

The present invention relates to a program, an order management method, and an order management system.

BACKGROUND ART Conventionally, it is known to deliver cooked-to-order products to customers or delivery companies via delivery boxes. When a store clerk places an item in a delivery box, the store clerk may enter the number of the delivery box (see, for example, Patent Document 1).

In recent years, more and more delivery companies have entered the market, and since each delivery company has a different order number system, each delivery company needs to respond differently.

JP 2007-296315 A

In view of this background, there are many different input methods for putting products into the delivery box, but there is a problem that these various input methods cannot be accommodated.

SUMMARY OF THE INVENTION The present invention has been made in view of such circumstances, and an object of the present invention is to provide a technique capable of supporting various input methods.

In order to solve the above-described problems, a program according to one aspect of the present invention provides a computer for use in an order management system having a storage means capable of storing a product, in which order identification information for identifying an order for the product; storage means for storing in association with position information of the storage means in which the merchandise is stored; first display means for displaying a list of the order identification information so as to be selectable by a store clerk's operation; The program is characterized by functioning as second display means for displaying an acceptance screen for accepting an operation.

It is an explanatory view showing an example of composition of order management system 1 concerning an embodiment. It is explanatory drawing which shows an example of the customer service area in order destination shop ST. 2 is an explanatory diagram showing an example of a hardware configuration of a store order management server 10; FIG. 2 is an explanatory diagram showing an example of a hardware configuration of a store clerk order management device 11; FIG. 2 is an explanatory diagram showing an example of a hardware configuration of a POS terminal device 20; FIG. 3 is an explanatory diagram showing an example of the hardware configuration of the locker device 30; FIG. 3 is an explanatory diagram showing an example of the appearance of the locker device 30; FIG. 2 is an explanatory diagram showing an example of the hardware configuration of a customer terminal device 50; FIG. 4 is an explanatory diagram showing an example of various information stored by the store order management server 10; FIG. 4 is an explanatory diagram showing transition of storage management information 911a until transaction completion in the order management system 1; FIG. 3 is a sequence diagram showing the flow of processing performed by the order management system 1 from product registration to storage in the locker device 30. FIG. FIG. 3 is an explanatory diagram showing an example of a screen of a customer terminal device 50 when a customer CS places an online order using the customer terminal device 50; 3 is an explanatory diagram showing an example of an order handling screen displayed on a touch panel display unit 115 of the store clerk order management device 11. FIG. 3 is an explanatory diagram showing an example of an order handling screen displayed on a touch panel display unit 115 of the store clerk order management device 11. FIG. FIG. 13 is an explanatory diagram showing an example of a screen when designating a storage destination of a product in the locker system 3320; 4 is a sequence diagram showing the flow of processing performed by the order management system 1 when receiving a product; FIG. FIG. 11 is an explanatory diagram showing an example of a screen of the locker device 30 when an operation related to receipt of goods is performed; FIG. 23 is an explanatory diagram showing a configuration example of an order management system 3300 according to Embodiment 4; FIG. 4 is an explanatory diagram showing an example of the hardware configuration of a calling terminal 1910; FIG. 4 is an explanatory diagram showing an example of a terminal management table 3400 stored by a call control device 3311; FIG. 13 is an explanatory diagram showing an example of a storage mouth management table 3500 stored by a locker management server 3321; 19 is an explanatory diagram showing an example of a screen when specifying a calling terminal 1910 in the order system 3310; FIG. It is a figure which shows the screen aspect which displayed both. FIG. 4 is an explanatory diagram showing a configuration example of a product delivery system 2500;

(Embodiment 1)
(Configuration example of order management system 1)
FIG. 1 is an explanatory diagram showing a configuration example of an order management system 1 according to an embodiment. The order management system 1 is installed in food courts and restaurants, for example. In addition, products handled by the order management system 1 include eat-in products for eating and drinking in the store ST and take-out products that can be taken home. The take-out products here include not only customers as final consumers, but also products to be delivered by delivery companies that deliver to final consumers.

Note that the store ST where the order management system 1 is introduced is not limited to a restaurant, and may be a store where the reserved product is delivered. good. In this specification, the terms "customer" and "customer" have the same meaning unless otherwise specified.

In FIG. 1, the order management system 1 includes a transaction management server Sv, a customer terminal device 50 owned by the customer CS, and various devices installed in the store ST. Various devices installed in the store ST include a store order management server 10, a store clerk order management device 11, a POS (Point Of Sales) terminal device 20, a locker device 30, a kitchen terminal device 40, and a call display 45. , and a merchant order terminal 60 .

Each server and each device included in the order management system 1 are communicably connected via networks 70 and 71, respectively. Specifically, various devices installed in the store ST are communicably connected via a network 70 such as a LAN (Local Area Network). The transaction management server Sv, the store order management server 10, and the customer terminal device 50 are connected to communicate with each other via a network 71 such as the Internet or a WAN (Wide Area Network). The vendor order terminal 60 is a terminal that accepts orders from one or more delivery companies (delivery service operators). The vendor order terminal 60 is communicably connected to an ordering device of each delivery vendor via a network such as the Internet. The vendor order terminal 60 is, for example, a tablet terminal. The vendor order terminal 60 receives order identification information given by the delivery vendor and order details. In the following description, order identification information is also called "order number" for convenience. The "order number" is written as "number", but it is not limited to numbers, and is composed of alphabets and the like. The configuration of the order number differs for each delivery company, and also differs from the delivery certification code Cd and settlement certification code Pcd, which will be described later. In addition, as shown in FIG. 1, the vendor order terminal 60 is not connected to each device installed in the store, such as the store order management server 10 . Note that the vendor order terminal 60 may be composed of a plurality of devices. For example, it may be composed of a PC (Personal Computer) and a tablet terminal. In this case, the PC communicates with the ordering device of each delivery company. The tablet terminal may be configured to communicate with the PC and display the order number and order details. Each server and each device is a computer device including a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), a communication section, and the like.

Order forms for products in the order management system 1 include a form of ordering using the customer terminal device 50, a form of ordering using the POS terminal device 20 at the store ST, and a form of ordering by a delivery company. Hereinafter, the form of placing an order using the customer terminal device 50 will be referred to as an "online order", the form of ordering using the POS terminal device 20 at a store ST will be referred to as an "offline order", and the order by a delivery company will be referred to as a "vendor order". ”.

The transaction management server Sv is a server device that accepts online orders. In addition, the transaction management server Sv causes a credit card payment server (not shown) to execute payment processing corresponding to the credit card in response to a credit card payment request from the customer terminal device 50, the POS terminal device 20, or the like. It is possible. The transaction management server Sv transmits the online order information to the store order management server 10 when receiving the online order.

The store order management server 10 is a server device that manages various types of information such as information about customers CS, information about stores ST, and information about products for each store ST (merchandise master). The store order management server 10 manages the details of orders received by the transaction management server Sv. Specifically, the store order management server 10 stores (registers) product information indicating products received as online orders and products received as offline orders. In addition, the store order management server 10 also manages products received in offline orders (order details received by the POS terminal device 20).

In addition, the store order management server 10 manages each device in the store (clerk order management device 11, POS terminal device 20, locker device 30, kitchen terminal device 40, call display 45). Specifically, the store order management server 10 instructs each device in the store to display predetermined information. The store order management server 10 also stores various kinds of information necessary for transactions such as product masters. The product master is a file that stores product information such as product identification information (for example, JAN (Japanese Article Number) code), product name, selling price, etc. of each product. The product master also includes product identification information, product names, and unit prices of products that require weighing (products to be weighed). In addition to the product master, the store order management server 10 also stores various information such as inventory status, sales history, deposit/withdrawal records, and the like. The store order management server 10 may also store member information of the customer CS.

The store clerk order management device 11 is a terminal device used by a store clerk to manage products ordered online or offline. For example, the clerk order management device 11 displays order details indicated by online order information and order details indicated by offline order information. The store clerk confirms the order content displayed on the store clerk order management device 11 and prepares merchandise according to the order content. The clerk order management device 11 is, for example, a portable terminal device, specifically a tablet terminal. Note that the store clerk order management device 11 may be a notebook computer or a stationary terminal device such as a desktop computer.

The POS terminal device 20 receives an order from a customer CS by a store clerk at the store ST, and executes product registration processing and settlement processing for the product registered by the registration processing according to the operation of the store clerk. Note that the POS terminal device 20 may execute product registration processing and settlement processing according to the operation of the customer CS. Further, in the order management system 1, a ticket vending device may be used instead of or in addition to the POS terminal device 20. FIG. The ticket vending device is a device that performs product registration processing and payment processing according to the operation of the customer CS, and issues a meal ticket.

The POS terminal device 20 issues a receipt Rc when the settlement is completed. A delivery certification code Cd is printed on the receipt Rc. The delivery certification code Cd is a coded delivery information (for example, an order number and an unlocking request) for delivering the product.

The customer terminal device 50 is a terminal device used when placing an online order. The customer terminal device 50 is, for example, a portable terminal device such as a smart phone or a tablet terminal.
The customer terminal device 50 for placing an order may be a stationary terminal device such as a desktop personal computer. A predetermined application program (hereinafter referred to as “order application”) is installed in the customer terminal device 50 . When the order application is activated, the customer terminal device 50 can communicate with the store order management server 10 via the network 71 to place an offline order.

The customer terminal device 50 can display the delivery certification code Cd when the online payment is completed. In addition, when the payment is made at the store ST, the customer terminal device 50 displays the payment proof code Pcd for the payment at the POS terminal device 20 . In this case, the customer can make the payment by having the POS terminal device 20 read the payment proof code Pcd. When the payment is completed, the customer terminal device 50 can display the delivery certification code Cd.

The locker device 30 is a device that includes a plurality of storage openings and a door lock for each storage opening, stores the products ordered by the customer CS, and delivers the products. The locker device 30 locks the storage opening when the product is stored in the storage opening. By inputting an order number or reading a delivery certification code Cd displayed on the customer terminal device 50 or the receipt Rc, the locker device 30 can unlock the storage slot and deliver the product. do.

The kitchen terminal device 40 is arranged in a kitchen, for example, and includes a monitor (kitchen monitor) and a printing unit. The kitchen monitor and printing unit output information according to cooking instructions from the store order management server 10, for example. In addition, the kitchen terminal device 40 includes an operation unit such as a cooking completion button, and receives depression of the operation unit by the clerk when cooking is completed. When the operation unit is pressed, the kitchen terminal device 40 transmits information indicating that cooking is completed to the store clerk order management device 11 via the store order management server 10 .

The call display 45 is arranged at a position visible to customers in the store ST. Callout display 45 displays the order number corresponding to the cooked item. When the number of the ordered product is displayed on the call display 45, the customer goes to the locker device 30 and receives the product by having the locker device 30 read the delivery certification code Cd. Note that the call display 45 may display the cooking status (that the food is being cooked or that the food has been cooked) for each product. Specifically, the call display 45 is provided with an area indicating that cooking is in progress and an area indicating that cooking has been completed, and the order number of each product is displayed according to the cooking status of each product. may be displayed in the

(Example of customer service area in store ST)
Next, an example of a customer service area in the store ST will be described with reference to FIG.
FIG. 2 is an explanatory diagram showing an example of a customer service area in the store ST of the order destination.
As shown in FIG. 2, a counter CT is arranged in the store ST. A POS terminal device 20 and a locker device 30 are placed on the counter CT. Also, in the store ST, a call display 45 is arranged above the counter CT. Further, in the store ST, a salesclerk area and a customer area are formed with the counter CT interposed therebetween. The customer area includes a face-to-face customer service area FL1 and a product delivery area FL2.

In the face-to-face customer service area FL1, a store clerk directly receives an order from a customer CS, registers products with the POS terminal device 20 according to the operation of the store clerk, and settles accounts for the registered products. When the cooking is completed, the product is stored in the locker device 30 and delivered.

The product delivery area FL2 is a place where products are delivered. The products stored in the locker device 30 include products ordered online, products ordered offline, and products ordered by a trader. Specifically, in the product delivery area FL2, the customer CS who placed the online order, the customer CS who placed the offline order, and the delivery person of the delivery company who placed the order from the vendor, personally pick up the product from the storage opening of the locker device 30. This is the place to take it out. When the cooking of the ordered product is completed and the storage port for the product is determined, the call display 45 displays the order number corresponding to the order content and the storage port number.

The delivery person of the delivery company who has placed the order with the company goes to the locker device 30 and inputs the order number. When the customer CS has completed the payment by online payment when placing the online order, the customer CS goes to the locker device 30 without performing the payment at the POS terminal device 20, and displays the delivery certification code Cd on the customer terminal device 50. - 特許庁and let the locker device 30 read it. On the other hand, if the customer CS has selected the settlement at the store as the controlling method when placing the online order, the customer CS goes to the face-to-face customer service area FL1 and settles the settlement with the POS terminal device 20 . Also, when placing an offline order, the customer CS settles the account at the POS terminal device 20 in the face-to-face customer service area FL1. After completing the payment, the customer CS goes to the locker device 30 and causes the locker device 30 to read the delivery certification code Cd printed on the receipt Rc.

When the order number is input or the code reader reads the delivery certification code Cd, the locker device 30 opens the door of the storage port where the merchandise is stored. A delivery person or a customer CS takes out the product from the receiving slot and receives the product. This completes the transaction.

(Hardware configuration of store order management server)
FIG. 3 is an explanatory diagram showing an example of the hardware configuration of the store order management server 10. As shown in FIG. 3, store order management server 10 includes CPU 101, storage unit 102, RAM 103, external network compatible communication unit 104, and store network compatible communication unit 105. FIG.

The CPU 101 is a central processing unit, and controls the operation of the store order management server 10 by reading and executing programs stored in the storage unit 102 .
The storage unit 102 is an auxiliary storage device for the CPU 101, and stores various kinds of information used by the CPU 101, including the product delivery program according to the present embodiment. Various types of information are, for example, an order information table 900 (see FIG. 9A), a receipt management information table 910 (see FIG. 9B), and a receipt information table 920 (see FIG. 9C).
A RAM 103 is a main storage device of the CPU 101 . The RAM 103 stores information generated during processing.
The external network compatible communication unit 104 communicates with devices outside the store, such as the transaction management server Sv, via the network 71 .
The store network compatible communication unit 105 communicates with devices in the store ST such as the store clerk order management device 11 , the POS terminal device 20 and the locker device 30 via the network 70 .

(Hardware Configuration Example of Store Clerk Order Management Device 11 and Merchant Order Terminal 60)
FIG. 4 is an explanatory diagram showing an example of the hardware configuration of the store clerk order management device 11 and the vendor order terminal 60. As shown in FIG. 4, the clerk order management device 11 and the vendor order terminal 60 include a CPU 111, a storage unit 112, a RAM 113, a communication unit 114, a touch panel display unit 115, a speaker 116, and a code reading unit 117. .
The CPU 111 is a central processing unit, and controls the operation of the clerk order management device 11 by reading and executing programs stored in the storage unit 112 .
The storage unit 112 is an auxiliary storage device for the CPU 111, and stores various kinds of information used by the CPU 111 including programs.

A RAM 113 is a main storage device of the CPU 111 .
The communication unit 114 of the store clerk order management device 11 communicates with the store order management server 10 via the network 70 in the store, thereby enabling each device (the POS terminal device 20, the locker device 30, etc.) in the store ST. ). The communication unit 114 of the clerk order management device 11 may be able to communicate with each device (the POS terminal device 20, the locker device 30, etc.) in the store ST without going through the store order management server 10. The communication unit 114 of the trader order terminal 60 communicates with the ordering device of each delivery trader as described above.

The touch panel display unit 115 displays images and receives various operations from the store clerk. Note that the store clerk order management device 11 may be provided with an operation unit other than the touch panel display unit 115 .
Speaker 116 outputs sound. For example, the speaker 116 outputs a notification sound when an order is received, a voice indicating that order, and the like.
The code reading unit 117 reads various codes such as one-dimensional codes and two-dimensional codes. CPU 111 decodes the read code. Code reading unit 117 is, for example, a camera.

(Hardware Configuration Example of POS Terminal Device 20)
FIG. 5 is an explanatory diagram showing an example of the hardware configuration of the POS terminal device 20. As shown in FIG. The POS terminal device 20 includes a CPU 201 , a ROM 202 , a RAM 203 , a hard disk 204 , a customer-side display section 205 , a customer-side scanner section 206 , a card payment section 208 , a change machine 209 , and a store clerk-side display section 210 . , a key operation unit 211 , a clerk-side scanner unit 212 , a printing unit 213 , a voice output unit 214 , and a communication unit 215 . They can communicate with each other via a bus.

The CPU 201 is a central processing unit, and controls the operation of the POS terminal device 20 by reading and executing various programs stored in the ROM 202 . Various programs include a product delivery program according to the present embodiment.
The ROM 202 is a read-only memory, and stores various information used by the CPU 201 including programs.

A RAM 203 is a readable and writable memory, and stores various information.
For example, the RAM 203 stores information acquired from the outside (for example, a product master acquired from the store order management server 10, etc.) and information generated in various processes. The information generated in various processes includes, for example, registration information generated in registration processing for registering products, and settlement information generated in settlement processing for settlement of registered products.

The hard disk 204 stores various information. The hard disk 204 may store programs executed by the CPU 201 instead of the ROM 202, for example. Further, instead of the RAM 203, the hard disk 204 may store information obtained from the outside or information generated during processing.

The customer-side display unit 205 is a touch display for customers. The customer-side display unit 205 displays various information to the customer CS and receives various inputs from the customer CS.

A customer-side scanner unit 206 is a scanner unit for customers, and optically reads various kinds of information. For example, the customer-side scanner unit 206 optically reads the settlement proof code Pcd displayed on the customer terminal device 50 when the online order is settled at the store ST. In this embodiment, the customer-side scanner unit 206 may read a bar code (such as a product code) attached to the product.

The card settlement unit 208 is a settlement mechanism using various cards. Various cards include credit cards, prepaid cards such as electronic money, and point cards. The prepaid card stores (charges) the amount (balance). The card payment unit 208 includes a card recognition unit, display unit, and operation unit. The card recognition unit magnetically or electrically reads information on various cards. The read information is used for the settlement of registered products. Note that the card recognition unit can also recognize information used in the settlement of the current registered product, for example, when using the points held on a point card. In addition, the card recognition unit can also recognize information that is not used for settlement of the current registered product, such as when giving points to a point card. It should be noted that the card recognition unit of this embodiment corresponds to a contact type card (IC card, magnetic card) or a non-contact type card (IC card). The display unit displays the payment amount. The operation unit accepts selection of payment type (credit card or electronic money).

The change machine 209 (cash settlement unit) is a cash settlement mechanism, and has an inlet and an outlet for bills and coins. The change machine 209 calculates the amount of money inserted into the slot, calculates the amount of change that is the difference between the amount of money inserted and the amount of purchase, and ejects the change from the slot. The change machine 209, for example, is directed to the customer side, and receives various operations and cash insertion from the customer CS. Note that the change machine 209 has a sensor that detects banknotes and coins inserted into the slot. The sensor detects that banknotes and coins have been inserted into the slot, detects the number of bills and coins by denomination, and the like.

The clerk-side display unit 210 is a touch display for the clerk. The clerk-side display unit 210 displays various information such as preset keys corresponding to products, and receives various inputs from the clerk, such as inputs relating to product registration.

The key operation unit 211 includes various keys (hardware keys, buttons). The key operation unit 211 receives various inputs from the store clerk, such as inputs related to product registration.

The clerk-side scanner unit 212 is a scanner unit for the clerk, and optically reads various kinds of information. For example, the clerk-side scanner unit 212 optically reads a bar code attached to a product or a clerk code attached to a clerk's name tag. In addition to the above, the clerk-side scanner unit 212 may read coupons and codes printed on various cards.

The printing unit 213 prints and outputs various media (receipt Rc, invoice, meal ticket, etc.). A delivery certification code Cd is printed on the receipt Rc.
The audio output unit 214 outputs sounds such as audio guidance and warning sounds.
The communication unit 215 communicates with each device (clerk's order management device 11, locker device 30, etc.) in the store ST by communicating with the store order management server 10 via the network 70 in the store. Note that the communication unit 215 may be able to communicate with each device (clerk order management device 11, locker device 30, etc.) in the store ST without going through the store order management server 10. FIG.

(Hardware Configuration Example of Locker Device 30)
FIG. 6 is an explanatory diagram showing an example of the hardware configuration of the locker device 30. As shown in FIG. 6, the locker device 30 includes a CPU 301, a storage unit 302, a RAM 303, a communication unit 304, a touch panel display unit 305, a code reader 306, and a door lock unit 307 (307-1 to 307-6). , door open/close sensors 308 (308-1 to 308-6), weighing sensors 309 (309-1 to 309-6), and indicators 363 (363-1 to 363-6).

The CPU 301 is a central processing unit, and controls the operation of the locker device 30 by reading and executing programs stored in the storage unit 302 .
A storage unit 302 is an auxiliary storage device for the CPU 301, and stores various kinds of information used by the CPU 301, including the product delivery program according to the present embodiment.
A RAM 303 is a main storage device of the CPU 301 .
The communication unit 304 communicates with each device (clerk order management device 11, POS terminal device 20, etc.) in the store ST by communicating with the store order management server 10 via the network 70 in the store. . Note that the communication unit 304 may be able to communicate with each device (clerk order management device 11, POS terminal device 20, etc.) in the store ST without going through the store order management server 10. FIG.

The touch panel display unit 305 displays images and accepts various operations from the delivery person, the customer CS, and the store clerk. A touch panel display unit 305 displays a numeric keypad or the like, and accepts input of an order number by the delivery person.
The code reader 306 reads the code of the delivery certification code Cd (two-dimensional code, bar code, etc.).
The door lock portion 307 is a lock provided corresponding to each door 362 (see FIG. 7). The door lock unit 307 is locked or unlocked under the control of the CPU 301, for example.
The door open/close sensor 308 is provided for each door 362 and detects whether the door 362 is open or closed.

The weighing sensor 309 is provided on the bottom surface of each storage opening 361 (see FIG. 7) and detects the weight of the product stored in the storage opening 361 . The locker device 30 uses the detection result of the weighing sensor 309 to detect that the product is stored or that the product is taken out.

An indicator 363 is provided on the front side (customer side) of the locker device 30 corresponding to each storage opening 361 . The indicator 363 may be composed of, for example, an LED (Light Emitting Diode) capable of lighting in a predetermined single color or multiple colors.
The indicator 363 informs the deliverer or the customer CS that the product to be delivered is stored in the corresponding storage slot 361 by a predetermined lighting pattern. In addition, the indicator 363 also indicates whether the door lock portion 307 is in the unlocked state or the locked state, or whether the door 362 is in the open state or the closed state, depending on the lighting pattern. Alternatively, it is possible to notify that the door 362 has been open for a certain period of time or more.
Note that the locker device 30 may include a speaker that outputs sound. Further, the locker device 30 may have a microphone for inputting sound and a voice recognition function for recognizing voice.

(Example of Appearance of Locker Device 30)
FIG. 7 is an explanatory diagram showing an example of the appearance of the locker device 30. As shown in FIG. FIG. 7A is a perspective view of the locker device 30 as seen from the rear side (clerk's side). FIG. 7B is a perspective view of the locker device 30 as seen from the front side (customer side).
As shown in FIGS. 7A and 7B, the locker device 30 includes a plurality of storage openings 361 (361-1 to 361-6), a touch panel display section 305, and a code reader 306. FIG.
The locker device 30 also includes doors 362 (362-1 to 362-6) and indicators 363 (363-1 to 363-6) corresponding to the plurality of storage openings 361 (361-1 to 361-6). and handle portions 364 (364-1 to 364-6).

As shown in FIG. 7A, the rear side of the locker device 30 is not provided with a door 362 and is open. The plurality of storage openings 361 are arranged in parallel three each in the upper stage and the lower stage. Storage port numbers 1 to 6 are assigned to the storage ports 361-1 to 361-6, respectively. When the locker device 30 is viewed from the back, as shown in FIG. 7A, the storage openings 361 in the upper stage are assigned numbers "1" to "3" from right to left, and the storage openings in the lower stage are numbered. The mouths 361 are assigned numbers "4" to "6" from right to left. When the locker device 30 is viewed from the front, as shown in FIG. 7B, the storage openings 361 in the upper stage are assigned numbers "1" to "3" from left to right, and the storage openings in the lower stage are numbered. The mouths 361 are assigned numbers "4" to "6" from left to right.

Note that the number of storage openings 361 in the locker device 30 and the arrangement of the storage openings 361 are not limited to the mode shown in FIG. 7, and may be other modes.

Further, the doors 362 (362-1 to 362-6) are provided on the front side of the storage openings 361 (361-1 to 361-6) as shown in FIG. 7(B). Each door 362 is provided with a lock. Therefore, the door 362 cannot be opened in a locked state, and is opened (automatically) when unlocked.

As shown in FIG. 7B, the door 362 is recessed from the surface of the front panel Pn of the locker device 30 when closed. Therefore, even when the handle portion 364 protrudes from the door 362, it is possible to reduce the amount of protrusion to the front side (customer side) with respect to the surface of the front panel Pn.

The handle portion 364 (364-1 to 364-6) can be touched by the customer CS or a store clerk. The door 362 can be opened or closed by the customer CS or store clerk placing a hand on the handle portion 364 . In this embodiment, the door 362 is designed to open (automatically) when unlocked, so the handle 364 may not be provided.

An indicator 363 is provided corresponding to each storage opening 361 . Specifically, the indicator 363 is provided above each storage opening 361 . The indicator 363 lights up in a predetermined pattern according to the open/closed state of the door 362 and the state of the door lock portion 307 .

Further, an interior light for illuminating the inside of the storage opening 361 may be provided on the top surface of each storage opening 361 or the like, and the interior light may be used as an indicator. The interior light may be visible from both the front side (customer side) and the back side (clerk side). For example, depending on the lighting mode of the interior light, it is possible to notify the storage opening 361 from which the customer CS takes out the product, or to notify the storage opening 361 from which the store clerk stores the product.
Note that the indicator 363 and the interior light may be used together, or only the interior light may be provided without the indicator 363 .

As described above, the touch panel display unit 305 displays guidance regarding the receipt of the product to the delivery person and the customer CS, and also receives operations related to the receipt of the product by the delivery person and the customer CS.
The code reader 306 reads the delivery certification code Rcd displayed on the customer terminal device 50 .

As shown in FIG. 7B, the code reader 306 is arranged at a recessed position with respect to the surface of the front panel Pn of the locker device 30. As shown in FIG. Specifically, the code reader 306 is arranged at a position where it does not protrude forward from the surface of the front panel Pn.

In this embodiment, since the code reader 306 and the handle portion 364 in the closed state of the door 362 are prevented from protruding forward from the surface of the front panel Pn, the customer CS passes in front of the locker device 30. In such a case, it is possible to prevent clothes, belongings, etc. from being caught.

In FIG. 7B, the product FD is stored in the storage opening 361-1. This indicates that the store clerk has stored the product FD from the rear side of the storage opening 361-1. In the illustration, the product FD is a take-out product and is put in a paper bag.

(Hardware Configuration Example of Customer Terminal Device 50)
FIG. 8 is an explanatory diagram showing an example of the hardware configuration of the customer terminal device 50. As shown in FIG. 8, the customer terminal device 50 includes a CPU 501, a storage unit 502, a RAM 503, a touch panel display unit 504, an operation unit 505, an imaging unit 506, a network compatible communication unit 507, and a GPS (Global Positioning System). and a unit 508 .
The CPU 501 is a central processing unit, and controls the operation of the customer terminal device 50 by reading and executing programs stored in the storage unit 502 .
A storage unit 502 is an auxiliary storage device for the CPU 501 and stores various kinds of information used by the CPU 501 including programs.
A RAM 503 is a main storage device of the CPU 501 .

A touch panel display unit 504 displays an image according to the display control of the CPU 501 .
The operation unit 505 collectively indicates various operation elements (hard keys, etc.) provided in the customer terminal device 50 and various input devices connected to the customer terminal device 50 .
The imaging unit 506 performs imaging under the control of the CPU 501 . In addition, the imaging unit 506 of this embodiment can read various codes (two-dimensional code and bar code).
A network compatible communication unit 507 is a portion that performs wireless communication via the network 71 . The network compatible communication unit 507 enables the customer terminal device 50 to communicate with the transaction management server Sv.
The GPS unit 508 acquires position information of the customer terminal device 50 using radio waves transmitted from GPS satellites.

(Example of various information stored by store order management server 10)
FIG. 9 is an explanatory diagram showing an example of various information stored by the store order management server 10. As shown in FIG. FIG. 9A shows an example of an order information table 900 that stores order information 901. FIG. The order information 901 is generated by the transaction management server Sv based on the contents of the online order. Also, the order information 901 is generated by the POS terminal device 20 based on the content received in the offline order. When receiving the order information 901 from the transaction management server Sv or the POS terminal device 20 , the store order management server 10 stores the received order information 901 in the order information table 900 .

As shown in FIG. 9A, the order information table 900 includes items of order number, customer identification information, customer address, product information, delivery time, and settlement-related information. Order information 901 is stored as a record by storing information in each item.

The order number is represented, for example, by a three-digit number in FIG. 9(A). The customer identification information is information that can uniquely identify the customer CS. The customer identification information is associated with member information (membership number), for example, but is not limited to this, and may be member information itself. Also, the customer identification information may be associated with the customer's name, address, contact information, and the like. The customer identification information is associated with the customer terminal device 50 (customer address) and is specified by receiving the customer address. Further, since the customer identification information is associated with the member information, it is specified by the POS terminal device 20 reading the member card.

The customer address indicates the address of the customer terminal device 50 that received the order. When an offline order is received at the POS terminal device 20, "-" (not shown) of the customer address is set.
The product information indicates the order details (product name, size, price, etc.) ordered by the customer CS. The product information includes settlement information used for settlement such as price and tax rate.
The delivery time indicates the scheduled time at which the product is delivered. When the POS terminal device 20 accepts the order, the estimated time of completion of cooking is set as the delivery time, for example, according to the cooking time of the product and the congestion situation in the kitchen. When the customer terminal device 50 accepts the order, for example, the time specified by the customer is set as the delivery time.
The settlement-related information indicates either "completed", which indicates that the settlement has been completed by online payment, or "unsettled," which indicates that the settlement has not been made at the store.

For example, the order information 901a indicates an unsettled online order for a seafood curry set with a delivery time of 20:00. Specifically, the order information 901a has the order number "255", the customer identification information "001A", the customer address "○○○○", and the product information "seafood curry set". Yes, the delivery time is "20:00", and the settlement-related information indicates "unfinished".

(Example of storage management information table)
FIG. 9B shows an example of the storage management information table 910. As shown in FIG. The storage management information table 910 is a table that stores storage management information 911 . The storage management information 911 is information indicating storage slots in which products are stored, the progress of transactions, and the like, and is updated as appropriate. As shown in FIG. 9B, the storage management information table 910 includes items such as order number, storage slot number, product status, and storage period. Storage management information 911 is stored as a record by storing information in each item.

The order number is the order number shown in the order information table 900 .
The storage port number indicates one of the storage port numbers "1 to 6" specified by the store clerk when the product is stored. Also, the storage slot number indicates "0" when no product is stored. Also, even if the receipt number indicates any number, it becomes "0" again when the customer CS takes out the merchandise.

The product status indicates the progress of the product in the transaction. The product status includes, for example, “uncooked”, “cooking”, “preparing for storage”, “in storage”, “stored elsewhere”, “excess”, “stored/elsewhere”, “discarded”, “receiving”, Includes “delivered”.

The "uncooked" status indicates that cooking has not yet started. Therefore, the “uncooked” status indicates that the product is not stored in the storage opening 361 . For example, when an order is received, the status is "uncooked" because cooking has not started.

The “cooking” status indicates a state after cooking has started and before cooking is completed. Therefore, the status of “under cooking” indicates a state in which the product is not stored in the storage opening 361 . When the store order management server 10 receives a cooking start notification indicating that cooking has started from the kitchen terminal device 40, the store order management server 10 changes the product status from "uncooked" to "cooking".

The "cooked" status indicates that cooking has been completed. When the store order management server 10 receives from the kitchen terminal device 40 the cooking completion notification indicating that the cooking has been completed, the store order management server 10 changes the product status from "cooking" to "cooked". In the "cooked" status, the store clerk order management device 11 can receive designation of a storage slot number from a store clerk.

The "preparing for storage" status indicates the state before the product is stored after the storage slot number is designated. In the "cooked" status, the store order management server 10 changes the merchandise status from "cooked" to "prepared for receipt" when the store clerk order management device 11 receives the specification of the receipt port number from the clerk. Specifically, when the store order management server 10 receives the receipt number from the clerk order management device 11, the store order management server 10 stores the receipt number and changes the product status from "cooked" to "prepared for receipt".

The status of “stored” indicates that the product is stored in the storage opening 361 . The store order management server 10 changes the product status from "preparing for storage" to "under storage" when the product is stored in the storage port 361. - 特許庁

The “stored elsewhere” status indicates that the product is stored at a location other than the storage opening 361 of the locker device 30 . For example, the status of "stored elsewhere" indicates that the product has been taken out of the storage opening 361 because the storage period for the product has expired, or that a product that does not fit in the storage opening 361 is stored in a location different from the storage opening 361. indicates that the

The "exceeded" status indicates that a certain period of time has passed since the delivery time. Here, the status such as "stored" or "stored elsewhere" is appropriately changed according to the operation of the store clerk. On the other hand, the "Excess" status is changed from other statuses after a certain period of time has passed since the delivery time. It should be noted that the status may be changed to "excess" according to the operation of the store clerk.

The “storage/other place” status indicates a state in which some of the products are allocated to the storage port 361 and the rest of the products are stored at a location other than the storage port 361 .

The "discarded" status indicates a discarded state. For example, when a product stored in the storage slot 361 is taken out for disposal, the status is changed to "discard" according to the operation of the store clerk. It should be noted that the product stored in the storage port 361 is once taken out from the storage port 361 and stored in another place, and after being changed to the "storage at another place" status according to the operation of the store clerk, the status is changed to "discard". may be changed to In this case, if an operation to set the status to "discard" is performed without going through the status of "stored elsewhere", the operation may be invalidated and an error may be reported to the store clerk. .

The "receiving" status indicates that the product has been stored in response to the delivery person inputting the order number or the customer CS causing the locker device 30 (code reader 306) to read the delivery certification code Cd. It shows a state in which the door 362 of the storage opening 361 is unlocked.
The “delivered” status indicates that the door 362 has been unlocked and the product has been taken out from the storage opening 361 .

Also, the storage period shown in the storage management information table 910 indicates the storage period of the product stored in the storage port 361 . When the storage period expires, the product is removed by, for example, a store clerk.

For example, the storage management information 911 a indicates the state before the product with the order number “255” has been cooked and stored in the No. 6 storage port 361 . Specifically, the storage management information 911a indicates that the order number is "255", the storage port number is "6", the product status is "preparing for storage", and the storage time limit is "20:30". ing. Note that when the product is stored in the storage port 361 with the storage port number "6", the product status is changed to "stored".

Also, the storage management information 911b indicates a state in which cooking of the product with the order number “1234ABC” is completed and the product is stored in the second storage port 361 . The product with the order number "1234ABC" is the product ordered by the trader. Therefore, the order number "1234ABC" does not exist in the order information table in which orders by "online order" and "offline order" are stored.

Furthermore, it can be seen that the order number "1234ABC" has an order number system different from that of orders other than vendor orders. Specifically, the order numbers other than the vendor order are three-digit numbers, but the order number "1234ABC" is a combination of four-digit numbers and three alphabets.

(An example of a storage port information table)
FIG. 9C shows an example of the storage port information table 920. As shown in FIG. The storage port information table 920 is a table that stores storage port information 921 indicating the product (order number) stored in each storage port 361 . The storage slot information 921 is appropriately updated according to the storage and removal of products from each storage slot 361 . As shown in FIG. 9C, the receipt information table 920 includes the items of receipt number and order number. Storage port information 921 is stored as a record by storing information in each item.

The storage port number indicates one of "1" to "6". The order number is information that can uniquely identify each order. The order number "999" indicates that the storage port 361 is in an unstored state.

For example, the receipt information 921a indicates that the receipt number is "6" and the order number is "255". That is, the storage port information 921a indicates that the product with the order number "255" is stored in the storage port 361 with the storage port number "6".

Further, the storage port information 921b indicates that the storage port number is "2" and the order number is "1234ABC". That is, the storage port information 921b indicates that the product with the order number "1234ABC" is stored in the storage port 361 with the storage port number "6".

(Transition of storage management information 911 until transaction completion in order management system 1)
FIG. 10 is an explanatory diagram showing the transition of the storage management information 911a until transaction completion in the order management system 1. As shown in FIG. FIG. 10A shows storage management information 911a when an order is completed. Specifically, in the storage management information 911a of FIG. 10A, the order number is "255", the storage port number is "0", the product status is "uncooked", and the storage period is "20:30" is shown.

FIG. 10B shows the storage management information 911a after starting cooking. Specifically, the storage management information 911a in FIG. 10B differs from that in FIG. 10A in that the product status is "cooking". The store order management server 10 manages the delivery time of the customer CS and the cooking start time according to the delivery time for each product. When the store order management server 10 receives the cooking start notification from the kitchen terminal device 40 in response to the cooking start time or in response to acceptance of the order at the store ST, the product status is changed from "uncooked". Change to "Cooking".

FIG. 10C shows storage management information 911a when cooking is completed. Specifically, the storage management information 911a in FIG. 10C differs from that in FIG. 10B in that the product status is "cooked". When the store order management server 10 receives from the kitchen terminal device 40 the cooking completion notification indicating that the cooking has been completed, the store order management server 10 changes the product status from "cooking" to "cooked".

FIG. 10D shows storage management information 911a when the store clerk order management device 11 receives the designation of the storage port number from the store clerk. Specifically, in the storage management information 911a of FIG. different from When the store order management server 10 receives the receipt number from the store clerk order management device 11, the store order management server 10 stores the receipt number and changes the product status from "cooked" to "prepared for receipt".

FIG. 10E shows the storage management information 911a when the product has been stored in the storage opening 361 and locked. Specifically, the storage management information 911a of FIG. 10(E) differs from that of FIG. 10(D) in that the product status is "stored". When the store order management server 10 receives from the locker device 30 a locking completion notification indicating that the goods are stored and the locking is completed, the goods status is changed from "preparing for storage" to "under storage".

FIG. 10F shows the storage management information 911a when the receipt of the product is completed. Specifically, the storage management information 911a of FIG. 10(F) differs from that of FIG. 10(E) in that the merchandise status is "delivered". When the store order management server 10 receives a delivery completion notification indicating that delivery has been completed from the locker device 30, the product status is changed from "receiving" to "delivered" after "preparing for storage". do.

By storing (updating) the storage management information 911a in this manner, the store order management server 10 can manage the status of each product from order to delivery.

(Processing up to storage in locker device 30)
FIG. 11 is a sequence diagram showing the flow of processing up to storage in the locker device 30 performed by the order management system 1. As shown in FIG. Note that FIG. 11 describes the flow from when a product is ordered from a delivery company to when the delivery person can receive the product at the store ST.

Step S1113: When the clerk prepares the product ordered by the delivery company, the clerk's order management device 11 is operated for storage. By this operation, the store clerk order management device 11 inquires of the store order management server 10 about the receipt information 921 (see FIG. 9C).

Step S<b>1114 : The store order management server 10 transmits the receipt information 921 to the store clerk order management device 11 upon receiving the inquiry for the receipt information 921 from the store clerk order management device 11 .

Step S1115: The store clerk order management device 11 displays the storage slot information 921 and accepts from the sales clerk the designation of the storage slot number indicating the storage slot 361 for storing the product. When receiving the specification of the receipt number, the store clerk order management device 11 transmits the received receipt number together with the order number to the store order management server 10 .

Step S1116: When the store order management server 10 receives the receipt number and the order number from the clerk order management device 11, the received order number and receipt number are associated and stored. The store order management server 10 then transmits the order number of the stored product to the call display 45 .

Step S1117: The call display 45 displays the order number received from the store order management server 10 on the display section (see FIG. 2). As a result, the calling display 45 notifies the delivery person that the product has been completed and prompts the delivery person to pick up the product.

Step S<b>1118 : When the store clerk puts the product into the storage opening 361 from the store clerk side where the door 362 is not provided, the locker device 30 detects the storage of the product by the weighing sensor 309 .
Step S1119: The locker device 30 requests the store order management server 10 to determine storage permission. The storage permission determination is a determination as to whether or not the product has been stored in the storage opening 361 indicated by the specified storage opening number. In addition, in the request for storage permission judgment, the storage slot number of the storage slot 361 that has been stored is sent to the store order management server 10 .

Step S1120: When the store order management server 10 receives a storage permission judgment request from the locker device 30, it determines whether or not the storage port number included in the request is the specified storage port number. I do. In the storage permission determination, if the storage slot number included in the request is the specified storage slot number, the store order management server 10 derives a determination result that storage in the storage slot 361 is permitted. On the other hand, if the receipt number included in the request is not the designated receipt number, the store order management server 10 derives a judgment result that the receipt in the receipt opening 361 is not permitted.

Step S1121: The store order management server 10 transmits to the locker device 30 instruction information according to the determination result derived in the storage permission determination. The instruction information when the determination result permitting storage is derived includes an instruction to lock. The instruction information in the case of deriving the determination result that the storage is not permitted includes an instruction to display that the storage position is incorrect.

Step S1122: The locker device 30 uses the touch panel display section 115 to perform processing according to the instruction information. For example, if it is the instruction information when the determination result of permitting storage is derived, the locker device 30 locks the door lock section 307 and displays the message "The product has been stored in the storage slot of ○. The lock has been completed.” is notified. On the other hand, if it is the instruction information when the determination result that storage is not permitted is derived, the locker device 30 does not lock the door lock unit 307, and displays the message "Incorrect storage opening. Unlocked" on the touch panel display unit 115 .” Note that the contents displayed on the touch panel display unit 115 may be displayed on the store clerk order management device 11 .

In the following processing, it is assumed that the determination result of permitting storage is derived.
Step S1123: When the locking of the door lock unit 307 is completed, the locker device 30 transmits to the store order management server 10 a locking completion notification indicating that the locking is completed.

By the above-described processing, it becomes possible to store the product ordered by the delivery company in the locker device 30, lock the product, and store the product.

Next, the screen at the customer CS order on the customer terminal device 50 will be described. The customer CS can select online payment or store payment on a payment method selection screen (not shown). FIG. 12A shows a screen (first order confirmation screen) displayed when online payment is selected. FIG. 12B shows a screen (second order confirmation screen) displayed when over-the-counter payment is selected.
FIG. 12A shows an example of the first order confirmation screen 1310. FIG. The first order confirmation screen 1310 includes an order details confirmation area AR41, an additional order button BT41, an order cancel button BT42, and a receipt guidance area AR42.

The order details confirmation area AR41 indicates the order number that uniquely indicates the current order, the name of the ordered product, whether or not the payment has been made, the store where the order is placed, the delivery time, and the like.
The additional order button BT41 is a button for accepting an additional order after confirming the order. When the additional order button BT41 is pressed, the touch panel display unit 504 of the customer terminal device 50 returns to a product selection screen (not shown), enabling selection of additional products.
The order cancel button BT42 is a button for accepting cancellation of the order when the customer CS wants to cancel the order due to reconsideration or the like after confirming the order.

The receipt guide area AR42 includes a delivery certification code Cd and a message for guiding the customer CS to read the delivery certification code Cd with the code reader 306 of the locker device 30 of the store ST to which the order was placed. The receipt guide area AR42 also includes a delivery setting button BT43. When the delivery setting button BT43 is pressed, a delivery setting screen (not shown) is displayed, and the selection of the movement type is accepted, and the required time corresponding to the accepted movement type is displayed.

FIG. 12B shows an example of the second order confirmation screen 1320. FIG. The second order confirmation screen 1320 differs from the first order confirmation screen 1310 in FIG. 12(A) in that the payment items in the order details confirmation area AR41 indicate that the payment has not yet been made, and the receipt guidance area AR43 is displayed. It is different from the point

The receipt guidance area AR43 includes a settlement certification code Pcd and a message guiding that the settlement will be made at the shop ST of the order destination. The settlement certification code Pcd is a coded piece of information including an order number and information indicating that the settlement has not been completed.

In this way, the customer CS can confirm the online order and receive the goods at the store ST.

(Example of a screen displayed on the touch panel display unit 115 of the store clerk order management device 11)
In this embodiment, the touch panel display unit 115 displays a first display that displays a list of order numbers so that the order numbers can be selected by the clerk's operation, and a second display that displays a reception screen for accepting the order numbers by the clerk's operation. do. The first display will be described first, and then the second display will be described. A third display for displaying the state of the storage means will also be described.

13 and 14 are explanatory diagrams showing an example of an order handling screen displayed on the touch panel display section 115 of the clerk order management device 11. FIG. 13 and 14, the order handling screen 1400 includes an order handling operation area AR20, a locker status area AR30, and a button area BT30. The order handling operation area AR20 is an example of the first display. Locker status area AR30 is an example of a third display.

(Regarding the order response operation area AR20)
The order handling operation area AR20 includes an all list tab Tb1, an unstored tab Tb2, a stored tab Tb3, a storage elsewhere tab Tb4, and an excess tab Tb5.
The all list tab Tb1 is a tab for displaying a list of all order details.
The unaccepted tab Tb2 is a tab for displaying a list of list items corresponding to orders whose status is "preparing for accommodation".
The in-accommodation tab Tb3 is a tab for displaying a list of list items corresponding to orders whose status is "accommodated".
The storage elsewhere tab Tb4 is a tab for displaying a list of list items corresponding to orders whose status is "stored elsewhere".
The excess tab Tb5 is a tab for displaying a list of list items corresponding to orders whose status is "excess".
In addition to these tabs, a tab (for example, a "ten key" tab) for switching from the order handling operation area AR20 to the order number input area 120 shown in FIG. 15, which will be described later, may be provided. When the store clerk operates the "10-key" tab, the area switches to the order number input area 120 shown in FIG. 15, thereby improving operability.

FIG. 13 shows a screen in which the all list tab Tb1 is selected. As shown in FIG. 13, the order handling operation area AR20 displays order list items 1401 (1401a to 1401o) corresponding to all statuses. List items 1401a-1401o each correspond to one order.

The list items 1401 include items such as order number, status, delivery time, storage period, checkout, and number of orders.
The order number item indicates the order number of each order.
The status item indicates the current status (product status) of the order indicated by the order number. Status items are represented by letters. Note that the status items are not limited to being represented by characters, and may be represented by symbols or colors.

The delivery time item indicates the delivery time of each order.
The storage period item indicates the time exceeding the delivery time. The overtime is a time obtained by adding a predetermined time (for example, 30 minutes) to the delivery time. When a certain product is stored in the storage slot 361 and the overtime has passed, the product is taken out from the storage slot 361 by a store clerk and stored in another place until the customer CS comes to pick it up, or it is discarded. be done.

The item of payment indicates information related to payment. Specifically, it indicates either "completed" when payment has been completed online or "not completed" when payment has not been completed by making payment at a store. show.
The item of the number of orders indicates the number of ordered products (the number of registrations).

Note that the list item 1401 may include an item for eat-in/take-out category.
The store clerk can prepare for eat-in or take-out by confirming the items in the eat-in/take-out category. Preparing for eat-in means, for example, placing products on a tray. Also, preparing for take-out means, for example, packing products.

Each list item 1401 is displayed in descending order of delivery time from top to bottom. Restaurants are required to prepare products in accordance with the delivery time of the customer CS. For example, if a product that needs to be kept warm or cold is prepared too early relative to the delivery time, the product may become cold or warm. For this reason, it may be required to start preparation from the time obtained by calculating back the predetermined time from the delivery time. From this point of view, each list item 1401 is displayed in order of delivery time. This makes it easier for the store clerk to determine in what order and when to prepare the products. In other words, the store clerk can start preparing the product for each order based on his/her own judgment after seeing the delivery time. Therefore, the store clerk can smoothly prepare the merchandise.

Further, in this embodiment, the store order management server 10 causes the kitchen terminal device 40 to notify the time to prepare the product (start cooking). Specifically, the store order management server 10 presets a predetermined time calculated backward from the delivery time for each product or for each order quantity of each product. For example, the predetermined time is 10 minutes for a product with a short cooking time, and 20 minutes for a product with a long cooking time. That is, the store order management server 10 notifies the store clerk to start preparation 10 to 15 minutes before the delivery time for products with a short cooking time, and 20 minutes after the delivery time for products with a long cooking time. Notify the clerk to start preparations ~25 minutes in advance. It should be noted that the cooking time and the predetermined time to be calculated backward can be set to any time by the store clerk. For orders received by the POS terminal device 20, the kitchen terminal device 40 may be notified to start preparation immediately.

(Regarding locker status area AR30)
The locker status area AR30 includes a storage port status area AR31 that indicates the storage status of each storage port 361 of the locker device 30 . The storage port status area AR31 (AR31-1 to AR31-6) corresponds to the six storage ports 361-1 to 361-6 (see FIG. 7) of the locker device 30. FIG. The storage opening status areas AR31-1 to AR31-6 correspond to the arrangement of the storage openings 361-1 to 361-6 (FIG. 7A) viewed from the store clerk's side. That is, the receiving port status areas AR31-1 to AR31-3 are displayed in order from right to left in the upper row, and the receiving port status areas AR31-4 to AR31-6 are displayed in order from right to left in the lower row. In addition, one of the numerals from "1" to "6" corresponding to the receiving port number is displayed in the receiving port status areas AR31-1 to AR31-6. By displaying the storage port status areas AR31-1 to AR31-6 in this order, the store clerk can see the corresponding relationship between the storage port status areas AR31-1 to AR31-6 and the storage ports 361-1 to 361-6. can be easily grasped.

In FIG. 13, storage port status areas AR31-1, AR31-2, and AR31-3 indicate the storage status of stored products. The storage port status areas AR31-4 and AR31-6 indicate the unstored (vacant) status in which no product is stored. Also, the storage port status area AR31-5 indicates the status of overage, which means that overtime has passed since the product was stored. That is, the storage openings 361 with storage opening numbers 1, 2, and 3 store products, and the storage openings 361 with storage opening numbers 4 and 6 do not store products. The storage slot 361 with the storage slot number of 5 indicates that the excess time has passed since the product was stored.

The storage port status area AR31 is displayed with a background color corresponding to each product status. Therefore, the store clerk can grasp the product status from the background color. In the case of an offline order, the receipt port status area AR31 includes displays of the order number, product name, delivery time, and storage period. On the other hand, in the case of a vendor order, the receipt status area AR31 includes a display of the order number. In addition, even in the case of a vendor order, the order number, product name, delivery time, and storage period may be displayed. A display of courier-identifying information may also be included.

When the storage time limit (exceeding time) has passed, the fact may be notified. Specifically, the entire receipt status area AR31-5 may be flashed, or the display area of "excess" indicating the product status may be flashed. Further, if an indicator is provided on the back side of the storage opening 361, the indicator may be lit in a predetermined manner when the storage time limit has passed. The notification is made based on an instruction from the store order management server 10, for example.

In addition, in the receipt port status areas AR31-4 and AR31-6 indicating the non-stored state, only the character "Empty" indicating the non-stored state is displayed, and the order number, product name, and delivery time are displayed. , and the storage period are not indicated.

(Regarding button area BT30)

In the order handling screen 1400, the button area BT30 includes a storage registration button BT31, a storage registration cancellation button BT32, a transfer registration button BT33, a storage registration button BT34, a selection clear button BT35, an update button BT36, and a display switching button BT37.
The storage registration button BT31 is a button for accepting a registration operation for storing a product in the storage opening 361 .
The storage registration cancellation button BT32 is a button for accepting cancellation of storage of the product in the storage opening 361 .
The movement registration button BT33 is a button for accepting movement of the storage opening 361 of the product stored in the storage opening 361 .
The other-place storage registration button BT34 is a button for accepting registration of storage of the product at another place (other-place storage registration).
The selection clear button BT35 is a button for accepting the cancellation of the selection frame SF indicating that the product has been selected.
The update button BT36 is a button for accepting updating of various information being displayed to the latest information.
The display switching button BT37 is a button for accepting switching to a locker system input screen 3700, which will be described later.

(Regarding the registration operation when storing the product in the storage opening 361)
Next, a registration operation for storing products in the storage opening 361 will be described. On the order handling screen 1400, a product preparation completion notice 1410a is displayed. The product preparation completion notification 1410a indicates, for example, that the cooking of the product with the order number “255” is completed, and that the storage port 361 of the storage destination is selected to prompt the user to store the product. The store clerk performs an operation (pressing down) to select the list item 1401f indicating the order number "255". When this operation is accepted, a selection frame SF indicating that the list item 1401f has been selected is displayed in the list item 1401f.

Then, the store clerk presses the storage registration button BT31, confirms the storage port status area AR31, and designates an empty storage port 361. FIG. For example, the clerk performs an operation ( pressed).

Then, when the store clerk stores the product in the storage slot 361 indicated by the designated storage slot number (No. 6), the door 362-6 of the storage slot 361-6 of No. 6 is locked. Then, the screen shown in FIG.

FIG. 14 is an explanatory diagram showing an example of an order handling screen 1500 displayed on touch panel display unit 115 after door 362 is locked. As shown in the order response screen 1500 of FIG. 14, the order number "255", the product name, the delivery time, and the storage period are entered in the receipt port status area AR31-6. In addition, the status of the list item 1401f indicates that storage is in progress.

In addition, the receiving receipt notification 1410b indicates that the goods have been received in the sixth receiving opening 361-6. Thereby, the store clerk can confirm that the product has been stored in the storage slot 361 indicated by the storage slot number displayed on the touch panel display unit 115 .

FIG. 15 is a diagram showing a locker system input screen 3700 displayed on the touch panel display section 115 of the store clerk order management device 11. As shown in FIG. Note that the locker system input screen 3700 shown in FIG. 15 is not a screen displayed when the order state shown in FIG. 13 or 14 is switched. Therefore, the locker device 30 has different storage conditions.

As shown in FIG. 15 , a locker system input screen 3700 is displayed on the touch panel display section 115 of the store clerk order management device 11 . Locker system input screen 3700 includes order number input area AR120 instead of order response operation area AR20. The order number input area AR120 is an example of the second display.

The order number input area AR120 is an area for receiving the input of the order number of the product in order to store the product in the designated storage port 361 . The order number input area AR120 includes an order number display area AR121, an input key area AR122, and an enter button BT120.

The order number display area AR121 is an area in which the order number input to the input key area AR122 by the clerk's operation is displayed.
The input key area AR122 is an area in which an order number is entered by entering numbers. Specifically, the input key area AR122 is an area that includes numeric keys, letter keys, a backspace key, a clear key, and the like, and receives operations of each key. Since the order number is a unique number corresponding to the order system 3310, it is not a button selection method but an input method using numbers and letters.
The confirmation button BT120 is a button for accepting confirmation of the order number displayed in the order number display area AR121.

The order number input area AR120 may be provided with a tab for switching from the order number input area AR120 to the order handling operation area AR20 (for example, the "all" tab shown in FIGS. When the tab is operated, the area is switched to the order handling operation area AR20 shown in FIGS. 13 and 14, thereby improving operability.

The store clerk can also input using the code reading unit 117 in addition to the input method using the input numbers. In this case, the vendor order terminal 60 displays an order number code such as a one-dimensional code or a two-dimensional code indicating the order number. The store clerk reads the order number code using the code reading section 117 . As a result, the store clerk order management device 11 obtains the order number. The store clerk order management device 11 displays the obtained order number in the order number display area AR121. After the order number is displayed, the store clerk presses the confirm button BT120, and the subsequent operation is the same as the input method by inputting numbers.

The code reading unit 117 can also read barcodes attached to various cooking instruction slips printed by a kitchen printer (not shown) connected to the kitchen terminal device 40, for example. For example, by reading a bar code indicating an order number of an order from a delivery company printed on a cooking instruction slip printed from a kitchen printer, the order number of the slip can be obtained. By reading the numbers with the code reading unit 117, the store clerk can avoid the trouble of entering the numbers and avoid making mistakes, and can perform the allocation work efficiently.

Note that the store clerk order management device 11 may have an OCR (Optical Character Recognition) function. By doing so, the order number does not necessarily have to be displayed as a one-dimensional code or a two-dimensional code. be able to.

Also, various numbering systems can be supported. For example, the order number in the receipt status area AR31-1 is "9-F256". In this way, items including "-" and items including "N" cannot be entered using the input button area AR122. Furthermore, even if a relatively long number such as the order number displayed in the order number display area AR121 could be entered in the input button area AR122, it would take time and there is a possibility of incorrect entry. . By providing the code reading unit 117, various number systems can be handled, the time can be reduced, and the possibility of erroneous input can be eliminated, so that the usability of the store clerk can be improved.

On the locker system input screen 3700 , the clerk operates various keys in the input key area AR 122 to input the order number written on the order slip or the like, or input using the code reading section 117 . The store clerk then confirms that the order number displayed in the order number display area AR121 is correct, and presses the confirmation button BT120. When the confirm button BT120 is pressed, the order number is confirmed. Note that when the confirm button BT120 is pressed, for example, the display of "cancel confirmation" is displayed, that is, it switches to the cancel confirmation button. The confirmation cancellation button accepts the cancellation of the confirmation of the order number. When the confirmation release button is pressed, the order number displayed in the order number display area AR121 is deleted.

When the order number is determined, the store clerk order management device 11 accepts designation of the storage destination. Specifically, the store clerk order management device 11 operates the storage port status area AR31 of the storage port 361 that stores the product with the order number 126 from the storage port status area AR31 displayed in the locker status area AR30. accept.

In the locker system input screen 3700, storage openings 361-2, 361-4, and 361-6 are shown empty. For example, when the store clerk stores an item in the storage slot 361-4, she presses the storage slot status area AR31-4. When the storage port status area AR31-4 is pressed, a display mode indicating that it has been selected is displayed, for example, by highlighting the outer frame.

When the storage opening status area AR31-4 is highlighted, the storage registration button BT31 becomes active so that it can be operated. When the storage registration button BT31 is pressed, the record indicating that the product with the product number 126 has been stored in the storage port 361-4 is completed. Then, the status of the receipt port status area AR31-4 changes from "empty" to "accepted", and the order number 126 is displayed.

The above-described operation of designating the storage destination of the product (storage port status area AR31) may be performed after the product is stored in the storage port 361, or may be performed after the product is stored in the storage port 361. You can do it before you do it. Further, the operation of designating the storage destination of the product may be performed after the operation of inputting the order number, or may be performed before the operation of inputting the order number.

Further, even if the storage port 365 indicates "stored", the stored product can be stored in the storage port 361 by moving the product. For example, before the input of the order number is confirmed, the receipt port status area AR31 indicating the status of "accepting" is selectable. When the storage port status area AR31 indicating the status of "storing" is pressed, the pressed storage port status area AR31 is highlighted, and the storage registration cancellation button BT32 and movement registration button BT33 are activated. . The store clerk moves the product from the receiving port 361 indicated by the highlighted receiving port status area AR31. Then, when the storage registration cancellation button BT32 or the movement registration button BT33 is pressed, the movement of the product is completed.

When the product is stored, the storage port number of the storage port 361 in which the product is stored and the order number of the product are stored in the locker management server 3321 in association with each other. Note that the locker management server 3321 may be omitted. In this case, the functions performed by the locker management server 3321 may be performed by one of the store clerk order management device 11 and the store order management server 10, or may be performed by each device.

Locker system input screen 3700 also includes storage receipt history button 3701 . The storage/receipt history is a history including, for example, the time when the product associated with each order number (each calling terminal identification information) was stored and the time when the product was delivered. A receipt receipt history button 3701 is a button for accepting switching to a receipt receipt history browsing screen. The browsing screen is a screen that allows the user to easily grasp whether or not delivery of the product stored in the storage opening 361 has been completed. Further, the browsing screen can be browsed not only from the store clerk order management device 11, but also from the POS terminal device 20 and other devices. The display switching button BT37 is a button for accepting switching to the order handling screen 1400 described above.

In this manner, the order response screen shown in FIGS. 13 and 14 and the locker system input screen 3700 shown in FIG. 15 can be switched to the other screen by the display switching button BT37. The order handling screens 1400 and 1500 display a list of order numbers so that they can be selected by the clerk. On the other hand, the locker system input screen 3700 displays a reception screen for receiving the input of the order number. By making it possible to switch between the order handling screens 1400 and 1500 and the locker system input screen 3700 in this manner, various input methods can be handled. In particular, the locker system input screen 3700 allows input by the code reading unit 117, so not only alphanumeric characters but also symbols such as hyphens and Chinese characters can be used. Since the order number is generally composed of alphanumeric characters and symbols, various input methods can be used.

Note that the locker system input screen 3700 shown in FIG. 15 may be automatically switched to the order handling screens shown in FIGS. This is because the order handling operation area AR20 on the order handling screen is updated with new information whenever an order is placed. Therefore, in order to acquire new information, it is better to wait on the order handling screen shown in FIGS. Therefore, even if the display switching button BT37 is not operated, the locker system input screen 3700 may be automatically switched to the order handling screen when a predetermined condition is satisfied. As the predetermined conditions, (A) the condition that a certain period of time has passed since the locker system input screen 3700 was not operated by the clerk, (B) the condition that the order response operation area AR20 has been updated, and conditions (A), ( B) may be satisfied at the same time. By doing so, the store clerk can acquire the new information quickly, so that suitable store management can be performed.

(Processing when delivery person and customer CS receive goods)
FIG. 16 is a sequence diagram showing the flow of processing performed by the order management system 1 when receiving a product.
Step S1608: The locker device 30 obtains an order number when the code is read or a numerical value is entered. The locker device 30 transmits an unlocking request to the store order management server 10 based on this order number. The unlocking request contains an order number, and is a request to unlock the storage opening 361 where the product indicated by the order number is stored.

Step S1609: Upon receiving the unlocking request from the locker device 30, the store order management server 10 performs delivery determination to determine whether or not the product indicated by the order number can be delivered. Note that, in the delivery determination, settlement determination is made as to whether or not settlement of the product indicated by the order number has been completed.

Step S1610: The store order management server 10 transmits to the locker device 30 instruction information according to the result of the delivery determination. For example, the store order management server 10 transmits to the locker device 30 instruction information including an unlocking instruction and information indicating the receipt number associated with the order number. Note that if the product indicated by the order number has not been settled, the store order management server 10 transmits to the locker device 30 instruction information indicating that there is no corresponding product.

Step S1611: Upon receiving the instruction information from the store order management server 10, the locker device 30 unlocks the door lock section 307 according to the received instruction information. Specifically, when instruction information including an unlocking instruction is received from the store order management server 10, the locker device 30 unlocks the door lock portion 307 of the storage opening 361 of the storage opening number indicated by the instruction information. . When the door lock unit 307 is unlocked, the door 362 is (automatically) opened. Further, when unlocking the door lock portion 307, the locker device 30 lights the indicator 363 provided corresponding to the storage opening 361 in a predetermined manner so that the product to be delivered is stored in the customer CS. The storage port 361 is notified. In addition, the locker device 30 displays on the touch panel display unit 305 that the product is to be taken out from the storage slot number or the storage slot 361 indicated by the storage slot number.

On the other hand, when receiving instruction information indicating that there is no corresponding product from the store order management server 10, the locker device 30 notifies the touch panel display unit 305 that the product is not stored. In this case, the clerk order management device 11 may be notified of an alert to the effect that the clerk is called. Then, the store clerk confirms the product status of the product indicated by the order number. Then, if the merchandise status is "stored elsewhere", the store clerk should go and pick up the merchandise that is stored at another location.

In the following description, it is assumed that the locker device 30 has received instruction information including an unlocking instruction.

Step S1612: When the store order management server 10 transmits the instruction information including the unlocking instruction to the locker device 30, if the product ordered by the customer CS is stored, the storage management information 911 (Fig. 9B )), change the product status corresponding to the relevant order number from “in storage” to “in receipt”.

Step S1613: After unlocking the storage opening 361, the locker device 30 waits until the product is taken out. The customer CS takes out the product from the storage opening 361 opened by unlocking and closes the door 362 . Product removal is detected by the door opening/closing sensor 308, for example, when the door 362 is opened and then closed. It should be noted that the removal of the product may be detected based on a change in the weight measured by the weighing sensor 309 .

Step S1614: When the customer CS takes out the product from the receipt port 361, the locker device 30 transmits to the store order management server 10, together with the order number, a delivery completion notice indicating that the delivery has been completed.

Step S1615: When the store order management server 10 receives the delivery completion notification from the locker device 30, if the product ordered by the customer CS is stored, the corresponding storage management information 911 (see FIG. 9B) is stored. The product status corresponding to the order number is changed from "receiving" to "delivered", and the receipt number corresponding to the order number is changed to "0". Then, the store order management server 10 transmits to the call display 45 information indicating that the product status corresponding to the order number has become "delivered".

Step S1616: When the call display 45 receives the information indicating that the product status has become "delivered", it erases the order number included in the information from the screen and terminates the delivery notice.

The customer CS can receive the products stored in the locker device 30 by the above-described processing.

(Screen example of the locker device 30 when performing an operation related to receiving the product)
FIG. 17 is an explanatory diagram showing an example of the screen of the locker device 30 when an operation related to receiving the product is performed. FIG. 17A shows a standby screen 1800 displayed on the touch panel display section 305 of the locker device 30. FIG. The standby screen 1800 is a screen prompting the deliverer or the customer CS to perform a touch operation to start receiving the product. When the delivery person or the customer CS performs a touch operation, the screen transitions to the screen shown in FIG. 17(B).

FIG. 17B shows a guidance screen 1810. FIG. A guide screen 1810 shows a screen prompting the user to hold the code over the code reader 306 or to enter a numerical value. The delivery person reads the displayed code on his/her own terminal or inputs the numerical value. The customer CS causes the code reader 306 to read the delivery certification code Cd. Guidance screen 1810 also includes a password input button BT51. The password input button BT51 is a button for accepting input of a password for receipt instead of reading the delivery certification code Cd. The receipt password is information that replaces the delivery certification code Cd.

Although the numeric keypad is already displayed in FIG. 17B, the numeric keypad may be displayed when the BT 51 is operated. Alternatively, when the BT 51 is operated, a button for selecting the type of numeric keypad may be displayed first, and the numeric keypad corresponding to the selected button may be displayed. This is because when the number system differs depending on the delivery company or the general customer, the numeric keypad on which the number system can be entered is displayed. For example, delivery company A uses a number system using 0-9 and A-F, delivery company B uses a number system using 0-9 and A-M, and general customers use a number system using 0-9. Suppose there is If these are made to correspond to each other on one screen, it becomes a numeric keypad on which 0 to 9 and A to M can be entered. Therefore, by displaying the numeric keypad corresponding to each number system, delivery companies and general customers can easily input numbers, and erroneous input can be suppressed.

The receipt password is issued when the product is ordered using the customer terminal device 50 . The receipt password may be any number or letter, and may be an order number, may be selected by the customer CS, or may be generated by the transaction management server Sv. Also, the password for receipt may be printed on the receipt Rc. By allowing the entry of a password for receipt, for example, when the customer CS comes to the store without bringing the customer terminal device 50, when the delivery certification code Cd cannot be displayed on the customer terminal device 50, or when the code Even if the delivery certification code Cd cannot be read due to malfunction of the reader 306 or the like, the storage opening 361 can be unlocked.

The delivery person unlocks the storage port 361 by inputting a numerical value. It should be noted that the delivery person may have the code displayed on his/her own terminal read. The receipt opening 361 is unlocked when the customer CS causes the code reader 306 to read the delivery certification code Cd or inputs the correct password. When the storage opening 361 is unlocked, the screen changes to that shown in FIG. 17(C). FIG. 17C shows a receipt guidance screen 1820 displayed on the touch panel display unit 305. FIG. The receipt guide screen 1820 includes an order number and a receipt number of the receipt destination. As a result, the delivery person or the customer CS can receive the product from the receiving port 361 of the displayed receiving port number. Note that the screen shown in FIG. 17C is a screen when the customer CS receives the package instead of the delivery person.

When the delivery person or the customer CS takes out the product from the receiving slot 361, the touch panel display unit 305 displays a message indicating completion of the transaction (for example, character display such as "Thank you very much.").

Although illustration is omitted, when the delivery person or customer CS takes out the product from the storage slot 361 indicated by the specified storage slot number, the order response screen 1400 (see FIG. 13) of the clerk order management device 11 or the locker system input screen is displayed. 3700 (see FIG. 15) is also updated. Specifically, in the order handling screen 1400 or the locker system input screen 3700, the receipt port status area AR31-6 is updated to display the uncollected state. Also, in the order handling operation area AR20, the list item 1401f corresponding to the order number 255 is deleted.

Also, if the customer CS causes the code reader 306 to read the settlement certification code Pcd, the locker device 30 does not unlock the storage opening 361, and displays a notification prompting settlement on the touch panel display unit 305. good. As a result, the customer CS can grasp that the product cannot be received or that the payment has not been completed, and can use the POS terminal device 20 to settle the payment.

Also, when the delivery person or the customer CS takes out the product from the storage slot 361 indicated by the specified storage slot number, the order response screen 1400 (see FIG. 13) or the locker system input screen 3700 (see FIG. 15) of the clerk order management device 11 is displayed. is also updated. Specifically, in the order handling screen 1400 or the locker system input screen 3700, the receipt port status area where the merchandise has been taken out is updated to display the unstored state.

If the product status of the product with the order number indicated by the delivery certification code Cd is not "stored" or if an incorrect password is entered by the customer CS, the storage slot 361 is not unlocked. An error notification to that effect is provided. Specifically, the error notification is a notification indicating that no product is stored in the storage opening 361, or a notification indicating that the password is incorrect.

In Embodiment 1 described above, the locker device 30 (storage unit) is arranged in the store ST and can store products for each order. Arranging in the store ST means, for example, being installed in the building of the store ST, but is not limited to this, and includes being placed outside the building of the store ST, such as a storefront. The locker device 30 is provided with a storage opening 361 and stores products for each order. A product is, for example, a cooked product. For example, an order is defined as one unit from registration to payment, regardless of the number and types of registered products. A product received in one order is stored in one storage port 361 in principle. However, when the number of ordered products is large, when the products are large, or when hot products and cold products are mixed, even the products received in one order may be stored in a plurality of storage slots 361. There may be

The storage unit associates and stores the information regarding the order of the product with the position information of the storage opening 361 in which the product is stored. Information about an order includes an order number that identifies the order. The order-related information also includes payment-related information indicating whether or not payment has been completed. The position information of the storage opening 361 is, for example, information for identifying the storage opening 361, and indicates one of the numbers "1" to "6" in this embodiment. As for the position information, one of the empty storage slots 361 is specified by the store clerk. However, the position information may be automatically specified by the store order management server 10 without being limited to being specified by the store clerk.

The notification unit notifies that the product stored in the storage opening 361 indicated by the position information can be delivered (hereinafter referred to as "delivery notification"). The delivery notification is, for example, a notification indicating that cooking has been completed and preparation for delivery of the product from the storage port 361 has been completed. Delivery notification includes display or audio notification.

In this embodiment, delivery notification includes order number notification. For this reason, it is necessary to inform the customer CS of the order number before delivery notification. In this embodiment, the order number is notified to the customer CS by displaying the order number on the customer terminal device 50 or by printing the order number on the receipt Rc.

Further, in the present embodiment, delivery notification includes notification by display. Specifically, the delivery notification includes displaying the order number on the display unit (call display 45). Also, delivery notification may include displaying product information (for example, product name and quantity).

When the delivery notification is performed by the notification unit, the customer goes to the locker device 30 and receives the merchandise stored in the storage opening 361 . Thus, the transaction in the order management system 1 is completed.

(Regarding the timing of notification of delivery)
In addition, in the present embodiment, the timing at which the delivery notification is performed is the timing at which the storage opening 361 is designated by the store clerk. Specifically, the notification unit performs the delivery notification at the timing when the information on the order and the position information are stored in the storage unit in association with each other. Note that the timing of the delivery notification may be the timing of completion of cooking. Specifically, the notification unit may perform the delivery notification at the timing of receiving the cooking completion notification from the kitchen terminal device 40 . Also, the delivery notification may be the timing when the product is stored in the storage opening 361 .

(Regarding the input of the delivery certification code Cd)
Next, the input of the delivery certification code Cd will be specifically described. Delivery information is input to the input unit. The delivery information is information for receiving the product stored in the storage opening 361 indicated by the position information, and is input by the customer CS. In this embodiment, the delivery information is, for example, information indicated by the delivery certification code Cd. When the customer CS causes the code reader 306 to read the delivery certification code Cd, the delivery information is input to the input unit.

Also, the delivery information may be any information from which it is possible to obtain whether or not the door lock unit 307 can be unlocked, and may include an order number, for example. In addition, the delivery information may include instruction information indicating whether or not unlocking is possible and a password, and may include payment-related information. Alternatively, the delivery information may be input to the input unit by the customer CS inputting the delivery information.

(Regarding notification of receipt number)
Next, a detailed description will be given of the notification of the storage port number. In the present embodiment, the delivery notification includes notification of position information (acceptance opening number) of the receipt opening 361 . Specifically, the delivery notification includes notification suggesting the storage port 361 in which the product is stored. More specifically, the delivery notification indicates the storage port 361 in which the product is stored by displaying the storage port number on the call display 45 or the touch panel display unit 305, or lighting the indicator 363. include.

In addition, the storage section has a door 362 that can be opened and closed. Based on the delivery information input to the input unit, the notification unit makes delivery notification by opening the door 362 indicated by the position information. Being openable means unlocking the door lock unit 307 . In this embodiment, when the door lock section 307 is unlocked, the door 362 is automatically opened. When the door lock unit 307 is unlocked, the notification unit displays, for example, the storage opening number on the touch panel display unit 305 to notify. On the other hand, the notification unit does not perform the notification when the door lock unit 307 is not unlocked. In this case, the notification unit notifies that delivery is not possible.

In this embodiment, the storage section includes the door 362, but the door 362 (and the door lock section 307) may not be provided. Even in this case, the notification unit can perform delivery notification indicating that the product is stored in the storage opening 361 indicated by the position information.

In addition, when the delivery information is input to the input unit, the locker device 30 cancels the correspondence between the information regarding the product order based on the delivery information and the position information.

(Effect of Embodiment 1)
As described above, in the order management system 1 of Embodiment 1, the order number and the storage port number are stored in association with each other so that the product stored in the storage port 361 indicated by the storage port number can be delivered. It was made to perform delivery notification indicating This allows the customer CS to know that the product has been stored in the locker device 30 . Therefore, it is possible to prevent the customer CS from picking up the product even though the locker device 30 does not store the product. Therefore, in the transaction using the locker device 30, the product can be delivered efficiently.

Further, in the order management system 1, delivery notification includes displaying the order number on the call display 45. FIG. Accordingly, after the order number is displayed on the call display 45, the customer CS can receive the product. Further, by continuing to display the order number on the call display 45, the customer CS is displayed on the call display 45 thereafter even if the customer CS is not present at the timing when the delivery notification is made. You can check the order number and receive the goods.

Further, in the order management system 1, delivery notification is performed at the timing of receiving the specification of the receipt slot number from the clerk. Specifically, the delivery notification is made at the timing when the order number and the receipt port number are associated and stored. Thereby, the delivery notification can be performed at the timing when the cooking is completed and the delivery becomes possible. Therefore, the product can be quickly delivered because the delivery notification can be performed quickly.

Also, the order management system 1 notifies that the product is stored in the storage opening 361 indicated by the position information based on the delivery information (delivery certification code Cd) input to the locker device 30. - 特許庁As a result, the product corresponding to the delivery information can be delivered, so that the product can be delivered more efficiently. In addition, since the storage slot number of the storage slot 361 in which the product is stored can be suggested to the customer CS, the customer CS can easily grasp the storage slot 361 .

In addition, the order management system 1 makes it possible to open the door 362 of the storage opening 361 based on the delivery information input to the locker device 30 . As a result, the door 362 of the storage opening 361 in which the merchandise is stored can be opened, so that other customers CS can be prevented from taking out the merchandise, and the customer CS can appropriately receive the merchandise. .

(Embodiment 2)
Next, Embodiment 2 will be described. In other embodiments described below, descriptions of the contents described in the first embodiment will be omitted as appropriate. In the first embodiment described above, a configuration has been described in which goods can be delivered by causing the locker device 30 to read the delivery certification code Cd displayed on the customer terminal device 50 or the receipt Rc. In the second embodiment, instead of or in addition to such a configuration, it is possible to deliver the product by causing the locker device 30 to read the identification code Id attached to the call terminal (call bell) lent to the customer CS. configuration.

Furthermore, in the second embodiment, a store ST using an existing order system 3310 that calls a customer using the calling terminal 1910 adds (introduces) a locker system 3320 that uses the locker device 30 to deliver products. explain.

(Configuration example of the order management system 3300 according to the second embodiment)
FIG. 18 is an explanatory diagram showing a configuration example of an order management system 3300 according to the second embodiment. In FIG. 18, order management system 3300 includes existing order system 3310 and locker system 3320 . The existing order system 3310 includes a store order management server 10, a POS terminal device 20, a kitchen terminal device 40, a call display 45, a call terminal 1910, a call control device 3311, and a vendor order terminal 60. In the order system 3310 , a product order by a customer CS other than a trader may be made from the customer terminal device 50 or from the POS terminal device 20 .

First, the calling terminal 1910 will be described. The calling terminal 1910 is a pager terminal (so-called "calling bell"), which vibrates, outputs notification sounds, and emits light. After completing the order, the call terminal 1910 is handed over to the customer CS by the clerk.

Customer CS waits until calling terminal 1910 calls. When the cooking is completed, the product is stored in the locker device 30 and called by the calling terminal 1910 .
The customer CS then goes to the locker device 30 and receives the product in exchange for the calling terminal 1910 .

Calling terminal 1910 is assigned calling terminal identification information (terminal number) for identifying itself. An identification code Id is displayed on the calling terminal 1910 . The identification code Id is a code of the calling terminal identification information. The identification code Id is printed on the sticker. The seal is attached to calling terminal 1910 .

Here, the calling terminal identification information and the order number are associated in the store order management server 10 . Information that associates the calling terminal identification information with the order number is hereinafter referred to as "order-related information". This order-related information is associated with product information in the store order management server 10 .

Specifically, for example, if the POS terminal device 20 is configured to accept an order, the POS terminal device 20 accepts the selection of the calling terminal identification information, and the accepted content (order number). and calling terminal identification information) to the store order management server 10.

Also, if the customer terminal device 50 is configured to receive an order, the customer terminal device 50 displays the order number and provides guidance to the effect that the call terminal 1910 is to be used to receive the order. The order number displayed on the customer terminal device 50 may be coded. The customer CS goes to the counter CT and presents the order number to the clerk. The POS terminal device 20 inputs the order number displayed on the customer terminal device 50, accepts the selection of the calling terminal identification information on the condition that payment has been completed, and stores the order number and the calling terminal identification information for store order management. Send to server 10 .

The store order management server 10 uses the information received from the POS terminal device 20 to associate and store the calling terminal identification information and the order number, and associates the associated information (order-related information) with the product information. memorize. Note that the calling terminal 1910 is handed over to the customer CS by the store clerk.

Also, the order-related information is associated with the receipt number. In the order management system 3300 , when cooking is completed, the clerk order management device 11 receives from the clerk the storage port number of the storage port 361 that stores the product, and transmits the received content to the store order management server 10 . The store order management server 10 associates and stores the receipt number received by the store clerk order management device 11 and the order-related information. Then, when the store clerk stores the product in the storage opening 361, the door lock portion 307 of the storage opening 361 is locked.

Further, in the order management system 3300, when the store clerk order management device 11 receives the designation of the storage port 361 from the store clerk, the calling terminal 1910 notifies of a call. Specifically, store order management server 10 transmits a call instruction to call terminal 1910 after storing the receipt number and the order-related information in association with each other. Upon receiving the call instruction, the calling terminal 1910 notifies the customer CS that the product has been received by vibrating, outputting a ringing tone, or emitting light.

The customer CS goes to the locker device 30 and causes the code reader 306 to read the identification code Id. Then, according to the result of the delivery determination using the calling terminal identification information included in the identification code Id, the door lock section 307 is unlocked, and the customer CS receives the merchandise. Furthermore, the customer CS stores the calling terminal 1910 in the storage port 361 in exchange for the product. When the calling terminal 1910 is stored in the locker device 30, the store order management server 10 cancels the association between the order-related information and the product information and the association between the order-related information and the receipt number, and the transaction is completed. .

In order management system 3300, cooking is started after calling terminal 1910 is lent to customer CS. Even if an order is placed using the customer terminal device 50 outside the store ST, cooking is started after the customer CS comes to the store and lends out the calling terminal 1910 . Therefore, compared with the first embodiment, there is not much advantage in ordering products outside the store ST. For this reason, in the order management system 3300, acceptance of an order by the customer terminal device 50 is, in principle, performed within the store ST.

(Hardware configuration example of calling terminal 1910)
FIG. 19 is an explanatory diagram showing an example of the hardware configuration of the calling terminal 1910. As shown in FIG. 19, calling terminal 1910 includes CPU 2001 , storage unit 2002 , RAM 2003 , communication unit 2004 , vibration unit 2005 , speaker 2006 and lamp 2007 .
CPU 2001 is a central processing unit, and controls the operation of calling terminal 1910 by reading and executing programs stored in storage unit 2002 .
A storage unit 2002 is an auxiliary storage device for the CPU 2001, and stores various kinds of information used by the CPU 2001, including programs.
A RAM 2003 is the main memory of the CPU 2001 .

The communication unit 2004 communicates with each device (clerk's order management device 11, locker device 30, etc.) in the store ST by communicating with the store order management server 10 via the network 70 in the store. Note that the communication unit 215 may be able to communicate with each device (clerk order management device 11, locker device 30, etc.) in the store ST without going through the store order management server 10. FIG.
Vibration unit 2005 generates vibration by rotating a motor, and causes calling terminal 1910 to vibrate. The vibration unit 2005 vibrates when the customer CS is called.
Speaker 2006 outputs sound. A speaker 2006 outputs a notification sound when a customer CS is called.
The lamp 2007 is a light emitter such as an LED (Light Emitting Diode). The lamp 2007 lights in a predetermined lighting mode when the customer CS is called.

The above is the description of the calling terminal 1910 . Returning to FIG. 18 again, the configuration of the order management system 3300 will be described.

Call control device 3311 controls call display 45 and call terminal 1910 . The call control device 3311 has a function of controlling the call display 45 and the call terminal 1910 performed by the store order management server 10 described above. For example, the call control device 3311 causes the call terminal 1910 to perform delivery notification, or causes the call display 45 to display the order number.

A locker system 3320 to be added to the existing order system 3310 includes a store clerk order management device 11 , a locker device 30 and a locker management server 3321 . The locker management server 3321 has a function of controlling the locker device 30 performed by the store order management server 10 described above. That is, the locker management server 3321 stores a storage management information table 910 (see FIG. 9B) and a storage mouth management table corresponding to the storage mouth information table 920 (see FIG. 9C). It manages the products stored in the store and controls unlocking. Specifically, for example, when the locker device 30 reads the identification code Id affixed to the call terminal 1910, the locker management server 3321 receives an unlocking request from the locker device 30 and determines whether or not the product can be delivered. is determined, and instruction information corresponding to the determination result is transmitted to the locker device 30 .

Here, in the order management system 3300, ideally, the order system 3310 and the locker system 3320 should be able to communicate with each other and cooperate with each other. However, if the locker system 3320 is added later to the order system 3310 that is already in operation, the burden on the store ST is heavy and it may not be easy to link them together. For example, as described above, since the numbering rules for order numbers (reservation numbers) differ between systems, it may not be easy to link them together.

On the other hand, in recent years, the demand for introduction of the locker system 3320 is increasing. However, it is not desirable that the introduction of the locker system 3320 becomes a barrier just because the systems cannot cooperate with each other. Therefore, in order to reduce the burden on the store ST when introducing the locker system 3320, each system may be operated independently without being linked with each other.

In the second embodiment, it is assumed that the order system 3310 and the locker system 3320 are independent without cooperating with each other. Specifically, it is assumed that the product information stored in the locker device 30 and the product information associated with the calling terminal 1910 are not shared among the systems. For example, the information about the products to be stored in the locker device 30 is input by the store clerk's operation. Further, for example, when the store clerk stores the product A in the locker device 30, the store clerk designates the storage destination (storage port number) to store the product. The locker management server 3321 manages the storage destination of each product.

(Example of terminal management table 3400 stored in call control device 3311)
FIG. 20 is an explanatory diagram showing an example of the terminal management table 3400 stored by the call control device 3311. As shown in FIG. As shown in FIG. 20, the terminal management table 3400 includes items of product information, order number, call terminal identification information, cooking start time, cooking end time, and call time. The cooking start time is the time to start cooking. The cooking completion time is the time when cooking is completed. The call time is the visit time (delivery time). It should be noted that the terminal management table 3400 does not include the item of the receipt number. Thus, the call control device 3311 does not manage the storage opening 361 in which the products are stored.

(An example of the receipt management table 3500 stored by the locker management server 3321)
FIG. 21 is an explanatory diagram showing an example of a receipt management table 3500 stored by the locker management server 3321. As shown in FIG. As shown in FIG. 21, the receipt management table 3500 includes items of order number (or calling terminal identification information), receipt time, receipt number, and receipt time.
The order number is input by the store clerk. Note that the receipt management table 3500 may include at least one of the items of the order number and the calling terminal identification information. The storage time is the time when the product is stored in the storage opening 361 . The storage port number is the storage port number of the storage port 361 in which the product is stored. The receipt time is the time when the product is delivered. If it is before delivery of the product, the item of the receipt time will show blank.

(Screen example when specifying the storage destination of the product in the locker system 3320)
Screen examples for designating the storage destination of the product in the locker system 3320 may be both the locker system input screen 3700 described with reference to FIG. 15 and the order handling screen 1500 described with reference to FIG.

In this case, the order handling screen 1500 and the locker system input screen 3700 can be switched to the other screen by a switch button. The order handling screen 1500 displays a list of order numbers so that they can be selected by the clerk. On the other hand, the locker system input screen 3700 displays a reception screen for receiving the input of the order number. By making it possible to switch between the order handling screen 1500 and the locker system input screen 3700 in this manner, various input methods can be handled. In particular, the locker system input screen 3700 allows input by the code reading unit 117, so not only alphanumeric characters but also symbols such as hyphens and Chinese characters can be used. Since the order number is generally composed of alphanumeric characters and symbols, various input methods can be used.

(Screen example when specifying the calling terminal 1910 in the order system 3310)
FIG. 22 is an explanatory diagram showing an example of a screen when specifying the calling terminal 1910 in the order system 3310. As shown in FIG. As shown in FIG. 22 , an order system input screen 3800 is displayed on the touch panel display section 115 of the store clerk order management device 11 . The order system input screen 3800 includes a calling terminal identification information input area AR130 instead of the order response operation area AR20 of the first embodiment.

Calling terminal identification information input area AR130 is an area for receiving input of identification information (terminal number) of calling terminal 1910 to be assigned to a product. The calling terminal identification information input area AR130 includes a calling terminal identification information display area AR131 and an input button area AR132.

The calling terminal identification information display area AR131 is an area where the calling terminal identification information corresponding to the input to the input button area AR132 by the clerk's operation is displayed.
The input button area AR132 is an area where the calling terminal identification information is input by the selection button. Specifically, the input button area AR132 indicates the usage status of each calling terminal 1910. FIG. More specifically, the input button area AR132 shows the calling terminal identification information, the collection time, and the collection opening number of each calling terminal 1910. FIG. The storage time indicates the time when the product associated with calling terminal 1910 was stored in storage port 361 . The storage time is, for example, the time before the delivery time. The storage port number indicates the number of the storage port 361 in which the product associated with the calling terminal 1910 is stored.

For example, it indicates that the product associated with the calling terminal 1910 whose calling terminal identification information is "01B" was received at the receiving port number "3" at 19:05. Also, the calling terminal identification information indicates that the calling terminals 1910 such as "02B", "03B", and "06B" are unused.

On the order system input screen 3800, the clerk selects the call terminal 1910 (for example, "03B") in the unused state in the input button area AR132. Then, the store clerk confirms that the calling terminal identification information displayed in the calling terminal identification information display area AR131 is correct, and presses the confirmation button BT130. When confirm button BT130 is pressed, calling terminal 1910 whose calling terminal identification information is "03B" is confirmed. Note that when the confirm button BT130 is pressed, for example, the display of "cancel confirmation" is displayed, that is, it is switched to the cancel confirmation button. The confirmation cancellation button accepts the cancellation of the confirmation of the order number. When the confirmation release button is pressed, the order number displayed in the calling terminal identification information display area AR131 is deleted.

When the calling terminal 1910 is confirmed, the store clerk order management device 11 accepts designation of the storage destination. Specifically, the store clerk order management device 11 selects the storage slot 361 for storing the product with the order number associated with the calling terminal 1910 of "03B" from the storage slot status area AR31 displayed in the locker status area AR30. receive the operation of the storage port status area AR31.

In the order system input screen 3800, the storage openings 361-2, 361-4, and 361-6 are shown empty. For example, when the store clerk stores an item in the storage slot 361-4, she presses the storage slot status area AR31-4. When the storage port status area AR31-4 is pressed, a display mode indicating that it has been selected is displayed, for example, by highlighting the outer frame.

When the storage opening status area AR31-4 is highlighted, the storage registration button BT31 becomes active so that it can be operated. When the storage registration button BT31 is pressed, the registration indicating that the product corresponding to the calling terminal 1910 of "03B" has been stored in the storage opening 361-4 is completed. Then, the status of the receipt port status area AR31-4 changes from "empty" to "accepted", and the calling terminal identification information of "03B" is displayed. The input button area AR132 indicating "03B" also indicates that the product associated with the calling terminal 1910 of "03B" was received in the receiving port number "4" at 19:05.

The above-described operation of designating the storage destination of the product (storage port status area AR31) may be performed after the product is stored in the storage port 361, or may be performed after the product is stored in the storage port 361. You can do it before you do it. Further, the operation of specifying the storage destination of the product may be performed after the operation of selecting the calling terminal identification information, or may be performed before the operation of selecting the calling terminal identification information.

Also, in the order system input screen 3800, as in the locker system input screen 3700, even if the storage slot 365 indicates "stored", the stored product can be moved to the storage slot 361. It is possible to store it.

The order system input screen 3800 also includes a collection receipt history button 3801 . The storage receipt history is a history including, for example, the time when the product associated with each calling terminal identification information (each order number) was stored and the time when the product was delivered. A receipt/receipt history button 3801 is a button for accepting switching to a receipt/receipt history browsing screen. The browsing screen is a screen that allows the user to easily grasp whether or not delivery of the product stored in the storage opening 361 has been completed. Further, the browsing screen can be browsed not only from the store clerk order management device 11, but also from the POS terminal device 20 and other devices.

(Modifications of Embodiments 1 and 2)
Modifications 1 to 8 of Embodiments 1 and 2 will be described below. In addition, in each of the following modified examples, description of the contents described in the first and second embodiments will be omitted as appropriate. It is also possible to combine the configurations shown in the above-described first and second embodiments and modified examples 1 to 8, respectively. Specifically, among the above-described Embodiments 1 and 2 and Modifications 1 to 8, it may be configured to include all of them. It is good also as a structure made into one combination.

(Modification 1)
First, Modification 1 will be described. In the above-described embodiment, a configuration has been described in which when a store clerk stores an item in the storage opening 361, the storage opening 361 of the storage destination is not notified. In Modification 1, in addition to or instead of such a configuration, a configuration will be described in which, when a store clerk stores an item in the storage opening 361, the storage opening 361 of the storage destination is notified.

In Modified Example 1, the indicator 363 is provided corresponding to each storage opening 361 not only on the customer side but also on the store clerk side. The locker device 30 can make various notifications using, for example, an indicator provided on the clerk side (hereinafter referred to as “clerk side indicator”) or the touch panel display section 305 .

In Modified Example 1, when the store clerk designates the storage opening 361 for storing the product, the locker device 30 lights the clerk side indicator corresponding to the designated storage opening 361 in a predetermined manner. Further, the locker device 30 may display the storage opening 361 indicated by the instruction information (storage opening number) on the touch panel display unit 305 . Then, when the product is stored in the storage opening 361 indicated by the clerk side indicator, the door 362 is locked.

Note that the store clerk side indicator may notify the product status by a lighting pattern. In addition, the clerk side indicator indicates whether the door lock portion 307 is in the unlocked state or the locked state, or whether the door 362 is in the open state or the closed state, depending on the lighting pattern. It is also possible to notify that the door 362 has been open for a certain period of time or longer.

According to Modification 1, since the store clerk is notified of the storage opening 361 of the product storage location, the store clerk can be informed of the product storage location. Therefore, it is possible to reduce the work load of the store clerk involved in storing the products.

(Modification 2)
Next, modification 2 will be described. In the embodiment described above, the configuration in which the door 362 is provided only on the front side (customer side) of the storage opening 361 has been described. Modification 2 describes a configuration in which a door 362 is also provided on the rear side (clerk side) in addition to or instead of such a configuration.

In Modified Example 2, a door (hereinafter referred to as a "clerk side door") is provided on the back side of the locker device 30 corresponding to each storage opening 361 (see FIG. 7). The store clerk side door is provided with a lock. Therefore, the clerk side door cannot be opened in a locked state, but can be opened in an unlocked state. In addition, when the store clerk side door is unlocked, it opens automatically. In Modified Example 2, it is assumed that the store clerk side door is locked when the storage opening 361 is in an unstored state.

In Modified Example 2, when the store clerk uses the store clerk order management device 11 to specify the storage opening 361 for storing the product, the store clerk side door of the storage opening 361 is unlocked based on the instruction from the store order management server 10 . By unlocking, the clerk side door is automatically (or manually) opened. Then, the store clerk stores the product in the storage opening 361 through the open store clerk side door and closes the store clerk side door. When the store clerk side door is closed, the store clerk side door and the door 362 (customer side door) are locked.

When the storage slot 361 specified by the clerk is storing other products, the locker device 30 does not accept the specification of the storage slot 361 or unlocks the clerk side door. You can do it. The store clerk side door and the door 362 can be unlocked by the store clerk performing a predetermined operation (input of a predetermined password, etc.).

According to Modification 2, the store clerk side door can be provided to open the storage opening 361 of the product storage destination specified by the store clerk, so that the store clerk can be guided to the product storage destination. Therefore, it is possible to reduce the burden on the store clerk involved in storing the products. Further, in Modification 2, the product can be stored with the clerk side door and the door 362 locked until the product is handed over to the customer CS. Therefore, the products can be hygienically managed.

In addition, in the modified example 2, the store clerk side door may be unlocked in advance in the unstored state. In this case, in order to guide the store clerk to the storage location of the product, for example, the indicator 363 is used, or if a store clerk side indicator is provided, the store clerk side indicator is used to notify the storage opening 361 of the storage destination. You should do it.

Further, in Modification 2, the store clerk side door does not have to be provided with a lock. That is, the store clerk side door may be a door that fills the store clerk side opening. Even if it does in this way, goods can be managed hygienically.

(Modification 3)
Next, modification 3 will be described. In the above-described embodiment, the configuration using the locker device 30 that allows the product to be taken out from both the clerk side and the customer side has been described. In Modification 3, in addition to or in place of such a configuration, a locker device 30 is used that allows products to be taken out from only one side, such as when the locker device 30 is arranged with its back against a wall surface. I will explain the configuration.

In Modified Example 3, the locker device 30 is provided, for example, with its back facing a wall surface. Therefore, the door 362 is opened both when the store clerk stores the product and when the customer CS takes out the product. Note that the opening of the storage opening 361 on the back side of the locker device 30 according to Modification 3 may be closed.

In Modified Example 3, when the store clerk designates a storage opening 361 for storing products, the door 362 of the designated storage opening 361 is unlocked. When unlocked, the door 362 is automatically opened, and the indicator 363 corresponding to the storage opening 361 is lit. Note that the door 362 may be unlocked in advance in the non-stored state. Then, the store clerk stores the product in the storage opening 361 and closes the door 362 . When the door 362 is closed, it is locked.

In addition, when the storage slot 361 for storing the product specified by the clerk is being stored, the locker device 30 does not accept the specification of the storage slot 361 or does not unlock the door 362. You can do it. The door 362 can be unlocked by a store clerk performing a predetermined operation (input of a predetermined password, etc.).

According to Modification 3, even if the locker device 30 is installed along the wall surface, that is, even if it is arranged so that the product can be taken out from only one side, the storage opening of the product storage destination can be used. 361 can be guided to the store clerk to store the merchandise. Therefore, it is possible to reduce the work load of the store clerk involved in storing the products. Further, in Modification 3, the product can be stored in a sealed state until it is handed over to the customer CS. Therefore, the products can be hygienically managed.

(Modification 4)
Next, modification 4 will be described. In the above-described embodiment, a configuration has been described in which the storage opening 361 is locked when the store clerk stores the product. In Modification 4, in addition to or instead of such a configuration, a configuration will be described in which the storage opening 361 is not locked even if the store clerk stores the merchandise.

In Modified Example 4, the locker device 30 may not include the door lock portion 307 . In Modified Example 4, the store clerk designates the storage slot 361 for storing the product, and stores the product in the storage slot 361, thereby completing the storage of the product. After that, when the customer CS comes to the store and causes the code reader 306 to read the delivery certification code Cd, the indicator 363 of the receiving slot 361 corresponding to the order number indicated by the delivery certification code Cd lights up. Then, the product stored in the storage port 361 is received by the customer CS.

According to Modified Example 4, even if the door lock portion 307 is not provided, it is possible to settle the account for unpaid products at the store ST and deliver the products. Note that, in Modification 4, the locker device 30 does not have to include the door 362 . That is, the storage opening 361 may be opened not only on the store clerk's side but also on the customer's side. Even if it does in this way, delivery of goods can be performed.

(Modification 5)
Next, modification 5 will be described. In the above-described embodiment, a configuration has been described in which designation of a receipt slot number is received from a store clerk. Modified Example 5 will describe a configuration in which, in addition to or instead of such a configuration, the receipt port number is automatically specified without the need for a store clerk to specify it. For example, in Modified Example 5, when cooking is completed, the storage slot number of the empty storage slot 361 may be automatically assigned without accepting the specification of the storage slot number by the store clerk.

(Specification of storage port 361 according to height of customer CS)
In Modified Example 5, for example, information indicating the sex of the customer CS may be associated with the order number. The information indicating the sex of the customer CS is information indicating the height of the customer CS. For example, the information indicates that the customer CS is short if female, and tall if male. The information indicating height is not limited to information indicating the sex of the customer CS, and may be information indicating the height itself. Information indicating height may be obtained from member information, or may be received from the customer CS when placing an online order, for example.

In Modified Example 5, when the store clerk order management device 11 receives the receipt information 921 (see FIG. 9C) from the store order management server 10 (step S1114 in FIG. 11), it associates it with the order number of the target product. Refers to the sex of the customer CS that is provided. The store clerk order management device 11 selects the storage slot 361 for storing the product based on the position of the storage slot 361 and the sex of the customer CS. Specifically, for example, if the gender is male, when the upper storage slots 361 (storage slots 361-1, 361-2, and 361-3) are in an unstored state, the store clerk order management device 11 Prioritize storage openings. On the other hand, if the gender is female, when the lower storage slots 361 (storage slots 361-4, 361-5, 361-6) are not stored, the clerk order management device 11 gives priority to the lower storage slots. to select.

Thereby, the product can be stored in the storage opening 361 according to the height of the customer CS. Specifically, if the customer CS is female, the product can be stored in the lower storage opening 361, and if the customer CS is male, the product can be stored in the higher storage opening 361. Therefore, the convenience of the order management system 1 can be improved.

(Specification of storage port 361 when there are multiple orders from the same customer CS)
In Modified Example 5, when a plurality of orders are received from the same customer CS, the clerk order management device 11 preferentially designates the adjacent storage opening 361 if the adjacent storage opening 361 is in an unfilled state. good too. If the customer CS cannot be specified, the store clerk order management device 11 regards the customers CS who have placed orders consecutively within a predetermined time period as the same customer CS, and preferentially designates the adjacent storage slot 361. good too.

As a result, if it is the same customer CS, the product can be stored in the adjacent storage opening 361, so that the customer CS's trouble in receiving the product can be reduced.

(Designation of storage port 361 according to product type)
In Modified Example 5, the store clerk order management device 11 may specify the storage slot 361 according to the product type. For example, if storage slots 361 corresponding to hot and cold items are prepared, the store clerk order management device 11 may specify the storage slot 361 corresponding to the product type indicated by the order details. Further, for example, when the storage slot 361 corresponding to the size of the product is prepared, the store clerk order management device 11 may designate the storage slot 361 corresponding to the size of the product indicated by the order details. Further, for example, when a storage port corresponding to a smell such as a garlic dish or a fish dish is prepared, the store clerk order management device 11 designates the storage port 361 corresponding to the product smell indicated by the order content. do it.

As a result, it is possible to suppress deterioration in quality of the product that is stored in the storage opening 361 .

(Modification 6)
Next, modification 6 will be described. Modification 6 describes a configuration in which an order number or the like is used for proof of delivery. As shown in the storage management information 911 (see FIG. 9B), associating the storage port number with the order number is a pass code (for example, This can be equated with setting the order number "255"). Therefore, it is possible to use the pass code for unlocking as the order number. To unlock, the passcode may be input to the locker device 30 . In addition, the passcode may be coded as a delivery certification code Cd, and in this case, the locker device 30 may be made to read the delivery certification code Cd in order to unlock.

In addition to the order number, it is also possible to use the calling terminal identification information as a pass code for unlocking. More specifically, associating the receipt number with the calling terminal identification information (terminal number) is a pass code (for example, calling terminal identification information "03B") for unlocking the receipt opening 361 indicated by the receipt number. ”) can be equated with setting Therefore, the pass code for unlocking can be used as the calling terminal identification information. To unlock, the passcode may be input to the locker device 30 . Also, the passcode may be coded as an identification code Id attached to the calling terminal 1910. In this case, unlocking may be performed by causing the locker device 30 to read the delivery certification code Cd. .

When the order number is used as a passcode, the passcode may be, for example, the order number numbered by the POS terminal device 20 and encrypted based on a predetermined rule. Similarly, when the calling terminal identification information is used as a passcode, the passcode may be, for example, the specified calling terminal identification information (terminal number) encrypted based on a predetermined rule. Also, the encrypted passcode may be encoded. In this case, the storage opening 361 may be unlocked by causing the locker device 30 to read the coded passcode.

Note that the passcode does not have to be encrypted as described above. In this case, the order number and calling terminal identification information used as the passcode may be input to the locker device 30 as they are. In particular, as shown in the second embodiment, even if the order system 3310 and the locker system 3320 cannot cooperate, the order number input to the clerk order management device 11 and the designated call terminal identification information can be used as they are. It can be a passcode. Therefore, it is possible to easily set a pass code for unlocking the locker system 3320 . In this way, in operations such as Pattern B, operability is increased by using a passcode based on an order number, etc., since there is no need to consider cooperation between the order system 3310 and the locker system 3320. . However, the delivery certification code Cd and the pass code for unlocking can also be highly random, not based on the order number or the like.

According to Modification 6, the order number or the like displayed on the store clerk order management device 11 can be applied not only as information for specifying a transaction, but also as a pass code for unlocking the receipt opening 361 . be possible. Therefore, it is possible to effectively utilize the order number and the calling terminal identification information.

(Modification 7)
Next, modification 7 will be described. In Modified Example 7, the elapsed time (storage elapsed time) after the product is stored in the storage opening 361 may be displayed. The storage elapsed time is displayed in real time for each order number on the touch panel display unit 115 of the clerk order management device 11, for example. Note that the storage elapsed time may be displayed on a device other than the clerk order management device 11, such as the POS terminal device 20 or the locker device 30. FIG.

Also, an alert may be issued when the storage elapsed time exceeds the excess time (for example, 20 minutes). For example, the store clerk order management device 11 may highlight the order number and receipt number for which 20 minutes have passed on the touch panel display unit 115 by pop-up display or the like. Further, the notification of the alert may use sound or voice in addition to or instead of notification by the display screen. It should be noted that the overtime is not limited to 20 minutes, and can be changed to any time by the operation of the store clerk.

According to Modified Example 7, the store clerk can easily grasp the elapsed time after storage in the storage opening 361 for each storage position.

(Modification 8)
Next, modification 8 will be described. In Modification 8, the cooking instruction receipt issued at the kitchen corresponds to the transaction between the customer CS and the delivery company. In this case, the cooking instruction receipts issued at the kitchen are issued in different manners for the customer CS and the delivery company. As a result, the store clerk (accommodator) can identify the orderer based on the mode of the cooking instruction receipt. Cooked items are taped with cooking instruction receipts awaiting storage.

(Modification 9)
In Embodiments 1 and 2, the switch button BT37 is provided to switch between the order response screen 1400 and the locker system input screen 3700, but both may be displayed on one screen. FIG. 23 is a diagram showing a screen mode in which both are displayed. FIG. 23A shows an example in which the order response operation area AR20 and the order number input area AR120 are vertically shortened. The number of lines to be displayed in the order response operation area AR20 is reduced (for example, about 7 lines), and a smaller numeric keypad is displayed in the order number input area.

FIG. 23B is a diagram showing a screen mode when touch panel display unit 115 is vertically long. In FIG. 23B, the order handling operation area AR20 is displayed on the upper side, the order number input area AR120 is displayed in the center, and the locker status area AR30 is displayed on the lower side. The display positions of the order handling operation area AR20, the order number input area AR120, and the locker status area AR30 do not matter. For example, the order handling operation area AR20 may be displayed on the lower side, the locker status area AR30 may be displayed in the center, and the order number input area AR120 may be displayed on the upper side.

FIG. 23C is a diagram showing a screen mode when touch panel display unit 115 is horizontally long. In FIG. 23C, the order handling operation area AR20 is displayed on the left side, the order number input area AR120 is displayed in the center, and the locker status area AR30 is displayed on the right side. The display positions of the order handling operation area AR20, the order number input area AR120, and the locker status area AR30 do not matter. For example, the order handling operation area AR20 may be displayed on the right side, the locker status area AR30 may be displayed in the center, and the order number input area AR120 may be displayed on the left side.

(Modification 10)
Next, modification 10 will be described. In Modified Example 10, the delivery company is expressed as a "delivery service company." FIG. 24 is an explanatory diagram showing a configuration example of a product delivery system 2500 according to Modification 10. As shown in FIG. In FIG. 24, a product delivery system 2500 of Modification 10 includes the store clerk order management device 11 described in the above embodiment. The product delivery system 2500 of Modification 10 differs greatly from the configuration of FIG. 1 described above in that it includes a delivery service provider system DS. , the above-described embodiment can be applied to the display control of the store clerk order management device 11 .

The delivery service provider system DS includes a delivery service provider management server 2510, a delivery service provider tablet 2511, and a delivery service provider kitchen printer 2512. FIG.

The delivery service provider system DS and the store system TS are not linked. The delivery service provider management server 2510 manages orders for delivery service providers. Specifically, the delivery service provider management server 2510 manages order information received by the customer terminal device 50 . The delivery service provider management server 2510 transmits the order information to the delivery service provider tablet 2511 and the delivery service provider kitchen printer 2512 .

The delivery service provider tablet 2511 is a tablet terminal having a touch panel display unit. The delivery service provider tablet 2511 displays the order information received from the delivery service provider management server 2510 .

The delivery service provider's kitchen printer 2512 is a kitchen printer that issues product instruction slips for delivery service providers. Specifically, the delivery service provider kitchen printer 2512 is located in the kitchen and issues an instruction slip indicating cooking instructions based on the order information received from the delivery service provider management server 2510 . On the instruction slip, for example, a barcode indicating the order number, the product, the quantity, the seat number, etc. are printed.

The code reading unit 117 reads the barcode attached to the instruction slip. As a result, the order number of the slip can be obtained. By reading the numbers with the code reading unit 117, the store clerk can avoid the trouble of entering the numbers and avoid making mistakes, and can perform the allocation work efficiently.

When the instruction slip is issued, the kitchen clerk starts cooking the order indicated by the instruction slip. Then, when the cooking is completed, the instruction slip is handed over to the wait staff along with the cooked food. A hall clerk puts cooked items (items for delivery service) into the locker device 30 .

Products for delivery service (cooked products) are packed in paper bags or the like. In addition, an instruction slip issued by the delivery service provider's kitchen printer 2512 is visibly attached to the paper bag. A storage worker (clerk) who stores the reserved product in the locker device 30 searches for the target product to which the instruction slip is attached, based on the order number and product information displayed on the tablet 2511 for the delivery service provider. Then, the storage operator picks the ordered products based on the instruction slip, packs the ordered products in a take-out paper bag or the like, and stores them in the locker device 30. - 特許庁

When storing in the locker device 30 , the store clerk order management device 11 receives designation of the storage section 361 from the touch panel display section 115 . Specifically, the clerk order management device 11 receives the slip number of the instruction slip issued by the kitchen printer 2512 for the delivery service provider and the position of one or more storage units 361 for storing the product, and and the slip number of the product for delivery service stored in the storage unit 361 are associated with each other.

Note that the tablet 2511 for the delivery service provider does not accept designation of the storage section 361 that stores the product for the delivery service. The delivery service provider tablet 2511 is only for displaying and totaling the order information and history received via the service. Therefore, as described above, the delivery person either reads the code displayed on his/her own terminal or inputs the numerical value.

Note that the delivery service provider tablet 2511 and the locker management server 2421 may be connected. In this case, the delivery service provider tablet 2511 may receive designation of the storage unit 361 from the salesclerk. The delivery service provider tablet 2511 may transmit the received designation result to the locker management server 2421 when receiving the designation of the storage unit 361 from the clerk. The locker management server 2421 may update the storage section management table 2100 using the specification result of the storage section 361 received from the delivery service provider tablet 2511 .

The product delivery system 2500 according to Modification 10 accepts the position of one or more storage units 361 that store products to which the instruction slip for the delivery service provider is attached, and stores position information indicating the position and the storage unit 361. Information associated with the slip number of the stored product is output. Therefore, it is possible for the store clerk to easily grasp where the product to which the instruction slip for the delivery service provider is attached is stored. For this reason, the products to which the instruction slips for the delivery service provider are attached are stored in the optimal storage destinations according to the operation of the locker device 30, such as the number of products, the size of the products, the volume of the storage unit 361, and the state of congestion. can be made Therefore, it is possible to improve the convenience of delivery of the product to which the instruction slip for the delivery service provider is attached.

In addition, since the delivery service provider system DS and the store system TS are independent of each other, it is possible to reduce the cost and time required for system modification required for connection.

The delivery service provider system DS is provided for each delivery service provider. Therefore, as the number of delivery service providers increases, the number of delivery service provider systems DS also increases accordingly. Therefore, in the product delivery system 2500, as the number of companies participating in the delivery service increases, the number of delivery service company systems DS will increase accordingly.

A summary of the embodiments will be described below.
[Title of Invention] Order Management System, Order Management Method, and Program [Technical Field]
The present invention relates to an order management system, an order management method, and a program.
[Background technology]
BACKGROUND ART Conventionally, it is known to deliver cooked-to-order products to customers or delivery companies via delivery boxes. When a store clerk places an item in a delivery box, the store clerk may enter the number of the delivery box (see, for example, Patent Document 1).
In recent years, more and more delivery companies have entered the market, and since each delivery company has a different order number system, each delivery company needs to respond differently.
[Prior art documents]
[Patent Literature]
[Patent Document 1] Japanese Unexamined Patent Publication No. 2007-296315 [Summary of the Invention]
[Problems to be solved by the invention]
In view of this background, there are many different input methods for putting products into the delivery box, but there is a problem that these various input methods cannot be accommodated.
SUMMARY OF THE INVENTION The present invention has been made in view of such circumstances, and an object of the present invention is to provide a technique capable of supporting various input methods.

[Means to solve the problem]
(1) In order to solve the above-described problems, a program, which is one aspect of the present invention, causes a computer used in an order management system having storage means capable of storing products to store an order identifier for identifying an order for the product. storage means (for example, S1116) for storing the information in association with the position information of the storage means in which the goods are stored; and first display means for displaying a list of the order identification information in a selectable manner by the operation of the store clerk. (for example, the display of the order handling operation area AR20) and second display means (for example, the display of the order number input area AR120) that displays a reception screen for accepting the order identification information by the operation of the store clerk. It is a program that
According to the above configuration, by providing the first display means and the second display means, it is possible to provide a technique that can handle various input methods.

(2) In the configuration of (1) above, it functions as switching means (for example, display switching button BT37) for switching between the list display by the first display means and the reception screen by the second display means.
According to the above configuration, it is possible to provide a technology that can handle various input methods. Also, the switching means can easily switch between the list display and the reception screen.

(3) In the configuration of (2) above, it functions as a third display means (for example, a display of the locker status area AR30) for displaying the state of the storage means, and the third display means can be switched by the switching means. Even if it is done, the state of the storage means is displayed.
According to the above configuration, by providing the first display means and the second display means, it is possible to provide a technique that can handle various input methods. Further, the third display means allows the store clerk to confirm the state of the storage means without performing an operation for confirming the state.

(4) In any one of the configurations (1) to (3) above, the first display means displays a list of the order identification information and the order-related information corresponding to the order identification information.
According to the above configuration, by providing the first display means and the second display means, it is possible to provide a technique that can handle various input methods. Orders received from the transaction management server Sv or the like are displayed by the first display means. On the other hand, when the order-related information cannot be received, it can be accepted by the second display means.

(5) Further, in order to solve the above-described problems, an order management method according to another aspect of the present invention provides a computer used in an order management system provided with storage means capable of storing products, wherein a computer stores an order for the products. and a storage step for storing the order identification information for identifying the order identification information in association with the position information of the storage means in which the merchandise is stored; and a second display step of displaying a reception screen for receiving the order identification information by an operation of a store clerk.
According to the above configuration, by including the first display step and the second display step, it is possible to provide a technique that can handle various input methods.

(6) In order to solve the above-described problems, an order management system according to another aspect of the present invention includes storage means capable of storing a product, order identification information for identifying an order for the product, order identification information for identifying the order for the product, and storage means for storing in association with positional information of the storage means in which is stored; first display means for displaying a list of the order identification information so as to be selectable by the operation of the store clerk; and second display means for displaying an acceptance screen for acceptance by an operation.
According to the above configuration, by providing the first display means and the second display means, it is possible to provide a technique that can handle various input methods.

A program for realizing the order management system 1, the store order management server 10, and the locker device 30 described above is recorded in a computer-readable recording medium, and the program is read and executed by a computer system. You may do so. It should be noted that the "computer system" referred to here includes hardware such as an OS and peripheral devices. The term "computer-readable recording medium" refers to portable media such as flexible discs, magneto-optical discs, ROMs and CD-ROMs, and storage devices such as hard discs incorporated in computer systems. In addition, "computer-readable recording medium" means a volatile memory (RAM) inside a computer system that acts as a server or client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. , includes those that hold the program for a certain period of time. Further, the above program may be transmitted from a computer system storing this program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in a transmission medium. Here, the "transmission medium" for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. Further, the program may be for realizing part of the functions described above. Further, it may be a so-called difference file (difference program) that can realize the above-described functions in combination with a program already recorded in the computer system.

Cd... delivery certification code Id... identification code Pcd... settlement certification code Sv... order management server AR20... order response operation area AR30... locker status area AR120... order number input area 1... order management system 10... store order management server 20... POS terminal device 30 Locker device 40 Kitchen terminal device 45 Call display 50 Customer terminal device 1910 Call terminal device 2500 Commodity delivery system 2510 Management server for delivery service provider 2511 Tablet for delivery service provider 2512 For delivery service provider kitchen printer

Claims (6)

A computer used for an order management system equipped with storage means capable of storing products,
storage means for storing order identification information for identifying the order of the product in association with position information of the storage means in which the product is stored;
a first display means for displaying a list of the order identification information in a selectable manner by a store clerk's operation;
a second display means for displaying a reception screen for receiving the order identification information by the operation of the store clerk;
A program characterized by functioning as 2. The program according to claim 1, which functions as switching means for switching between a list display by said first display means and an acceptance screen by said second display means. Functioning as a third display means for displaying the state of the storage means,
3. The program according to claim 2, wherein said third display means displays the state of said storage means even when switching is performed by said switching means. 4. The program according to any one of claims 1 to 3, wherein said first display means displays a list of said order identification information and order-related information corresponding to said order identification information. A computer used in an order management system having storage means capable of storing products,
a storing step of correlating and storing order identification information for identifying the order of the product with position information of the storage means in which the product is stored;
a first display step of displaying a list of the order identification information so that the order identification information can be selected by a store clerk;
a second display step of displaying a reception screen for receiving the order identification information by the operation of the store clerk;
An order management method characterized by executing a process including a storage means capable of storing products;
a storage means for storing order identification information for identifying the order of the product and position information of the storage means in which the product is stored in association with each other;
a first display means for displaying a list of the order identification information in a selectable manner by a store clerk's operation;
a second display means for displaying a reception screen for receiving the order identification information by the operation of the store clerk;
order management system.

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