JP2022164984A - Information processing apparatus, information processing method, and program - Google Patents

Abstract

To provide an information processing apparatus, an information processing method, and a program for specifying whether a problem is due to an error in a display terminal or due to another cause.SOLUTION: In a vacant room management system, a vacant room management server (information processing apparatus) connected so as to be communicable with respective display terminals installed in a plurality of toilet private rooms 20 included in facilities A and B performs: processing of receiving data transmitted from the respective display apparatuses at predetermined intervals; first determination processing of determining whether or not communication with each of the display apparatuses is impossible based on a latest reception date and time of data transmitted from each of the display apparatuses; second determination processing of determining a state of the display apparatus of a target determined that communication is impossible based on data transmitted from another display apparatus installed in another private room of the facility to which the display apparatus of the target determined that communication is impossible by the first determination processing belongs; and processing of outputting a determination result of the second determination processing.SELECTED DRAWING: Figure 1

Description

The present disclosure relates to an information processing device, an information processing method, and a program.

2. Description of the Related Art A display terminal is installed in a private room or the like of a toilet facility, and when the user approaches the toilet, a sensor detects the user and displays an image such as an advertisement or event information. For example, Patent Literature 1 discloses a system in which a display terminal having a communication function is installed in a toilet private room, and advertising content is displayed to the user via the screen of the display terminal.

JP 2012-42813 A

In the system disclosed in Patent Document 1, the server may monitor the operation of the display terminal by transmitting data from the display terminal to the server via the network at predetermined intervals.
However, even if the display terminal operates normally, the server may not be able to receive data from the display terminal for reasons other than the display terminal itself (for reasons other than failure of the display terminal). At this time, the server recognizes the display terminal as an error even though the display terminal is operating normally. In this case, the management of the display terminals installed in each private room of the toilet does not match the reality, and the administrator cannot take appropriate error countermeasures.
In view of such a situation, the present disclosure proposes a technology capable of identifying whether the problem is due to an error in the display terminal or due to another cause.

In order to solve the above problems, the present disclosure provides an information processing device communicably connected to each of display devices installed in a plurality of toilet cubicles included in a toilet facility, wherein the state of each display device is displayed. A storage device that stores a program for monitoring and determining the presence or absence of defects, and a processor that reads and executes the program from the storage device, the processor reads data transmitted from each of the display devices at predetermined time intervals. first determination processing for determining whether or not communication with each of the display devices is impossible based on the receiving processing and the latest reception date and time of data transmitted from each of the display devices; Determining the state of the target display device determined to be incapable of communication based on data transmitted from another display device installed in another toilet room of the toilet facility to which the determined target display device belongs. An information processing apparatus is proposed that executes a determination process and a process of outputting the determination result of the second determination process.

Further features related to the present disclosure will become apparent from the description of the specification and the accompanying drawings. In addition, the aspects of the present disclosure will be achieved and attained by means of the elements and combinations of various elements and aspects of the detailed description that follows and the claims that follow. It should be understood that the description herein is merely exemplary and is not intended to limit the scope or application of this disclosure in any way.

According to this embodiment, it is possible to easily identify (estimate) whether the display terminal installed in each toilet cubicle has a problem or whether the problem is due to another cause. Therefore, the private room manager can efficiently manage the private room including the display terminal.

It is a figure which shows the structural example of the vacant room management system which concerns on this embodiment. It is a figure which shows the installation example of each toilet private room 20 of one toilet facility in this embodiment. 3 is a diagram showing a hardware configuration example of a vacant room management server 10; FIG. 4 is a diagram showing an example hardware configuration of a display terminal 40. FIG. 3 is a diagram illustrating an example hardware configuration of a repeater 50; FIG. 3 is a diagram showing an example hardware configuration of a management terminal 60. FIG. 3 is a diagram showing a software configuration example of the vacant room management server 10. FIG. 3 is a diagram showing an example of the software configuration of a display terminal 40; FIG. It is a figure which shows the data structural example of vacant room management DB. It is a figure which shows the data structural example of advertisement management DB. It is a figure which shows the data structural example of display terminal management DB. 5 is a flowchart for explaining display terminal monitoring processing by the vacant room management server 10 according to the present embodiment. 4 is a flowchart for explaining error coping determination processing by the vacant room management server 10 according to the first embodiment. 9 is a flowchart for explaining error coping determination processing by the vacant room management server 10 according to the second embodiment. FIG. 13 is a flowchart for explaining error recheck processing by the vacant room management server 10 according to the third embodiment; FIG.

Embodiments of the present disclosure will be described in detail with reference to the drawings.
(1) First Embodiment <System Configuration>
(network configuration)
FIG. 1 is a diagram showing a configuration example of a vacant room management system according to this embodiment. The vacant room management system 100 of FIG. 1 includes a vacant room management server 10, a vacant room detection sensor 30 and a display terminal (display device) 40 provided in each toilet private room 20 of a plurality of toilet facilities managed on an area basis, A control terminal 60 and a repeater 50 for communicating with the vacant room detection sensor 30 and the display terminal 40 in the same area and transmitting information to the vacant room management server are provided. The toilet facility means a group of private toilet rooms that can be entered from a common entrance. Further, the area is defined as a group of private rooms managed by the repeater 50, and in the present embodiment, adjacently installed men's toilet facility (toilet facility A) and women's toilet facility (toilet facility B) are combined into one. It is assumed that it is managed as an area.

The vacant room management server 10 may be configured to be connected to the management terminal 60 via the network 70, or may be configured to be directly connected to the management terminal. In addition, the vacant room management server 10 is configured to be able to transmit data (distribute advertisement data) to the display terminal 40 via the network 70 (not via the repeater 50). The vacant room detection sensor 30 and the display terminal 40 are configured to transmit information (data) to the vacant room management server 10 via the repeater 50 .

The repeater 50 communicates with the vacant room management server and the management terminal 60 via the network 70 . Further, the repeater 50 receives information from the vacant room detection sensor 30 and the display terminal 40 provided in each of the toilet cubicles 20 of a plurality of toilet facilities in the same area, and transmits the received information to the vacant room management server 10. . For example, the repeater 50 relays communication between the vacant room detection sensor 30 and the display terminal 40 installed in each toilet room 20 of the toilet facility in the same area and the vacant room management server 10. It is installed under the washbasin of one toilet facility A or near the entrance of the toilet facility, and is connected to the power supply.

The vacant room management server 10 is an information processing device that distributes display content (hereinafter referred to as advertisement content) including advertisement images, advertisement moving images, questionnaire images, etc. to the display terminal 40 . The distributed advertising content is displayed on the display of the display terminal 40 installed in each toilet room 20 .

The display terminal 40 is an information display device that is installed in each of a plurality of toilet facilities A to B and displays advertising content such as an advertisement while a user is using the toilet room. For example, a tablet terminal can be used as the display terminal 40 . In addition, the display terminal 40, at predetermined time intervals (for example, 10 minutes), sends the operation confirmation data indicating that the display terminal is being activated to the area ID, the facility ID, and the private toilet room ID (see FIG. 5C : it should be noted that , and may be used with identification information attached to the display terminal itself). The operation confirmation data is data indicating that the display terminal 40 is operating normally. When the display terminal 40 is out of order or when power is not supplied to the display terminal 40 , the data will not be transmitted from the display terminal 40 . The repeater 50 transmits data for checking the operation of the display terminal 40 together with the area ID, the facility ID, and the toilet private room ID to the vacant room management server 10 via the network 70 .

The vacant room detection sensor 30 is installed in each of the toilet cubicles of the toilet facilities A and B, and detects the vacancy information (indicating the vacancy status or usage status) of the toilet cubicles 20 used by users. equipment (monitoring equipment). The vacant room detection sensor 30 is installed for each private room to be monitored. The vacant room detection sensor 30 detects whether or not the private toilet room 20 is being used by a user.

As the vacant room detection sensor 30, for example, a human sensor that detects the presence of a person (user) in the private toilet room 20, a magnetic sensor that detects opening/closing of the door of the private toilet room 20, or the like can be used. When a human sensor is used, it can be determined that the private toilet room 20 is being used by a user when a human presence is detected in the private toilet room 20 . Further, when the private toilet room 20 is of a normally open type, it can be determined that the private toilet room 20 is being used by a user when it is detected that the door of the private toilet room 20 is closed using the magnetic sensor. . The vacant room detection sensor 30 detects the open/closed state of the door every five seconds, for example. In addition, the vacant room detection sensor 30 transmits the detection result (the user enters or leaves the room) to the repeater 50 when the open/closed state changes, and furthermore, the toilet room 20 is used at regular intervals (for example, 10 seconds). It detects whether or not it is used by another person, and transmits the detection result to the repeater 50.例文帳に追加Here, the vacant room detection sensor 30 generates a detection signal 1 when the door is closed, and a detection signal 0 when the door is open. information may be attached and used). The repeater 50 transmits the detection result of the private toilet room 20 to the vacant room management server 10 via the network 70 . In this embodiment, a magnetic sensor for detecting opening/closing of a door is used as the vacant room detection sensor 30. FIG.

The network 70 is a communication network including wired and wireless. The network 70 includes, for example, the Internet, a public line network, WiFi (registered trademark), and the like.

(Example of installation)
FIG. 2 is a diagram showing an installation example of each toilet room 20 of one toilet facility in this embodiment. The vacant room detection sensor 30 is installed at a predetermined location in each of the private toilet rooms 20 in order to monitor the availability information (vacancy status) of the private toilet rooms 20 . In the case of the toilet facility of FIG. 2, a total of five private rooms are provided, so a total of five vacant room detection sensors 30 are installed for each private toilet room 20 . The vacant room detection sensor 30 is communicably connected to the repeater 50 via a wireless or wired network (local network) in the restroom facility.

As described above, the vacant room detection sensor 30 may be, for example, a human sensor that detects the presence of a user in the private toilet room 20 or a magnetic sensor that detects opening/closing of the door of the private toilet room 20 . When a human sensor is used as the vacant room detection sensor 30, the vacant room detection sensor 30 can be installed on the ceiling of the toilet cubicle 20 or the like. Moreover, when a magnetic sensor is used for the vacant room detection sensor 30 , the vacant room detection sensor 30 can be installed on the door of the private toilet room 20 .

The display terminal 40 is installed at a predetermined place in each private toilet room 20 so that a user who enters the private toilet room can view it. In the case of the toilet facility in FIG. 2, a total of five private rooms are provided, so a total of five display terminals 40 are installed for each private toilet room 20 . The display terminal 40 is communicably connected to the repeater 50 via a wireless or wired network in the toilet facility.

(Hardware configuration)
FIG. 3A is a diagram showing a hardware configuration example of the vacant room management server 10. As shown in FIG. FIG. 3B is a diagram showing a hardware configuration example of the display terminal 40. As shown in FIG. FIG. 3C is a diagram showing a hardware configuration example of the repeater 50. As shown in FIG. FIG. 3D is a diagram showing a hardware configuration example of the management terminal 60. As shown in FIG.

As shown in FIG. 3A, the vacancy management server 10 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a HDD (Hard Disk Drive) 14, and a communication device. 15.

The CPU 11 executes various programs and performs arithmetic processing. The ROM 12 stores programs necessary for activation. The RAM 13 is a work area for temporarily storing processing by the CPU 11 and storing data. The HDD 14 stores various data and programs. The communication device 15 communicates with other devices via the network 70 .

As shown in FIG. 3B, the display terminal 40 has a CPU 41, a ROM 42, a RAM 43, a communication device 44, a memory 45, and a display device 46.

The CPU 41 executes various programs and performs arithmetic processing. The ROM 42 stores programs necessary for activation. The RAM 43 is a work area for temporarily storing processing by the CPU 41 and storing data. The communication device 44 communicates with the vacant room management server 10 via the network 70 . Memory 45 stores and preserves advertising content data. The display device 46 displays advertising content distributed from the vacant room management server 10 .

As shown in FIG. 3C , repeater 50 has CPU (Central Processing Unit) 51 , ROM (Read Only Memory) 52 , RAM (Random Access Memory) 53 , and communication device 54 . The CPU 51 reads an operation program from the ROM 52, develops it in an internal memory (not shown), and implements necessary functions. In the repeater 50, when the communication device 54 receives the notification from the vacant room detection sensor 30 or the display terminal 40, the CPU 51 temporarily stores it in the RAM 53 (for example, until the next notification regarding the same toilet room ID is received). , controls the communication device 54 to transmit the received notification to the vacant room management server 10 .

As shown in FIG. 3D, the management terminal 60 includes a CPU (Central Processing Unit) 61, a ROM (Read Only Memory) 62, a RAM (Random Access Memory) 63, a communication device 64, a memory 65, a display device 66, and an HDD. (Hard Disk Drive) 64. The CPU 61 reads an operation program from the ROM 62, develops it in an internal memory (not shown), and implements necessary functions. In the management terminal 60, when the communication device 64 receives the notification from the vacant room management server 10 (that one of the display terminals 40 is not operating, that the repeater 50 is not operating, or that the communication situation is bad), , the CPU 61 temporarily stores the notification in the RAM 63 and controls the display device 66 to display the received notification.

Although the hardware configuration example of the vacant room detection sensor 30 is not illustrated, the vacant room detection sensor 30 includes at least a sensor, a CPU, and a communication device.

(software configuration)
FIG. 4A is a diagram showing a software configuration example of the vacant room management server 10. As shown in FIG. FIG. 4B is a diagram showing a software configuration example of the display terminal 40. As shown in FIG. Here, an example of software configuration of the vacant room management server 10 and the display terminal 40 for solving the above-described problems will be shown.

The vacant room management server 10 includes at least a usage status management function, an advertisement control function, and a monitoring function. The regular use management function is a function for managing the usage status of each toilet room 20 based on detection information from the vacant room detection sensor 30 . The advertisement control function is a function of holding an advertisement management database (DB: Data Base) and distributing it to each display terminal 40 . The monitoring function is a function of monitoring the state of communication with each display terminal 40 . In order to realize these functions, as shown in FIG. 4A, the vacant room management server 10 has, as main functional units, a distribution unit 101, a management unit 102, a first determination unit 103, a second determination unit 104, a display It has a control unit 105 and a storage unit 106 . Storage unit 106 stores vacant room management DB 106a, advertisement management DB 106b, and display terminal management DB 106c.

The distribution unit 101 distributes advertising content to each display terminal 40 installed in a plurality of private toilet rooms 20 outside the business hours of facilities (for example, shopping malls, commercial buildings, etc.) where toilet facilities are installed, for example. (movie file and display period information) will be distributed.

The management unit 102 detects whether or not there is a user using each of the plurality of private toilet rooms 20 . Specifically, the management unit 102 receives detection information from the vacant room detection sensor 30 installed in the toilet cubicle 20 via the repeater 50 periodically or when the detection information changes. The detection information includes facility IDs, private room IDs, and detection signals. Then, when the detection signal indicates 1, the management unit 102 detects that there is a user in the private toilet room in the facility as a detection result, and when the detection signal indicates 0, the private toilet room in the facility is detected as a detection result. Detect no user. In addition, the management unit 102 updates the vacant room management DB 106a based on the detection information and the reception time of the detection information. Furthermore, the management unit 102 detects the occurrence of an error and its type (the non-operating state of a specific display terminal 40 or the non-operating state of the repeater 50) according to the determination result of the second determination unit 104, which will be described later. to notify.

The first determination unit 103 monitors whether or not a predetermined time (for example, 20 minutes) has passed since the previous data reception date and time in each display terminal 40 in a preset order. In this case, the first determination unit 103 fails to communicate the operation confirmation data twice between the display terminal 40 and the vacant room management server (the above 20 minutes corresponds to the operation confirmation data reception interval time for two times). Then, it will be recognized as an error candidate.

The second determination unit 104 determines the content of the error notification when the first determination unit 103 detects the display terminal 40 as an error candidate. In this embodiment, it is determined whether or not to notify the management terminal 60 of the display terminal 40 in which the error has occurred as an error notification. When the vacant room management server 10 does not receive the operation confirmation data of the display terminal 40, the malfunction of the display terminal 40 is not the only cause. For example, the repeater 50 may not operate due to a failure (for example, the repeater 50 may be temporarily inoperative due to being splashed with water, or the power line may be disconnected during mischief or cleaning). If the repeater 50 is out of order, the operation confirmation data from other display terminals 40 in the same area accessing the repeater 50 will not be transmitted to the vacant room management server 10 either. Therefore, when there is a display terminal 40 detected as an error candidate, it is determined whether all the other display terminals 40 installed in the same area as the display terminal 40 are in the same state as the error candidate, and the content of the notification is sent. will decide.

The storage unit 106 stores a vacant room management DB (Data Base) 106a and an advertisement management DB 106b. The vacant room management DB 106a is a database for managing vacant room information (vacancy status) of the toilet private room 20 in the toilet facility in real time. The advertisement management DB 106 b is a database for managing advertisement content to be displayed on the display terminal 40 provided in the private toilet room 20 .

Note that the above-described advertisement control function, usage status management function, and monitoring function may be realized by separate server devices. If implemented in one server, all functions will not operate if this server stops. Therefore, only the monitoring function may be implemented in another server from the viewpoint of risk reduction and distribution.

As shown in FIG. 4B, the display terminal 40 has a communication section 401, a storage section 402, and a display control section 403 as main functional sections. The communication unit 401 receives advertising content distributed by the distribution unit 101 of the vacant room management server 10 and vacant room information indicating that the private toilet room is in use. Further, the communication unit 401 periodically transmits the operation confirmation data to the repeater 50 as described above.

Storage unit 402 stores the advertising content received by communication unit 401 in memory 45 . The display control unit 403 displays or hides the advertising content under the control of the display control unit 105 of the vacant room management server 10 . In addition, the display control unit 403 requests the vacant room management server 10 to transmit the vacant room information together with the ID of the own terminal to the vacant room management server 10 every predetermined time (for example, 8 seconds), acquires the usage status information, and Advertisement is displayed when entry is detected. Furthermore, when the display control unit 403 detects that the user has left the room, the display of the advertisement ends.

Each functional unit is implemented by a computer program executed on hardware resources such as the CPU, ROM, and RAM of the computer that constitutes the vacant room management server 10 and the display terminal 40 . These functional units may be read as "means", "module", "unit", or "circuit".

(Vacancy Management DB, Advertisement Management DB, and Display Terminal Management DB)
FIG. 5A is a diagram showing a data configuration example of a vacant room management DB. FIG. 5B is a diagram illustrating a data configuration example of an advertisement management DB; FIG. 5C is a diagram showing a data configuration example of a display terminal management DB.

As shown in FIG. 5A, the vacant room management DB 106a stores data items such as "facility ID", "facility name", "number of private rooms", "number of vacant rooms", and "private room ID and vacant room information". have.

"Facility ID" indicates a unique identifier assigned to each toilet facility. "Facility name" indicates the name of the toilet facility. "Number of private rooms" indicates the total number of private toilet rooms provided in the toilet facility. The "number of vacant rooms" indicates the number of vacant toilet private rooms among the "number of private rooms." The "number of vacant rooms" fluctuates in real time according to the availability of private toilet rooms.

"Private room ID and vacant room information" indicates a unique identifier assigned to each private toilet room and vacant room information of the private toilet room. In the case of FIG. 5A, the "private room ID" corresponds to 1, 2, 3, 4, and 5. Of these, the numbers indicating the "private room ID" are underlined, indicating that the toilet private room is in use. . On the other hand, a private toilet room whose number indicating "private room ID" is not underlined indicates that it is not in use.

When the vacant room management server 10 receives the detection information from the vacant room detection sensor 30 installed in the private toilet room 20 via the repeater 50, it identifies the facility ID and the private room ID included in the detection information, When the detection signal included in the detection information indicates 1, the private toilet room is regarded as being in use, and the vacancy management DB 106a is updated. When the detection signal included in the detection information indicates 0, the private toilet room is determined. updates the vacant room management DB 106a assuming that it is not in use. Further, when the vacant room information of the private toilet room 20 is updated, the vacant room management server 10 also updates the number of vacant rooms of the corresponding toilet facilities.

As shown in FIG. 5B, the advertisement management DB 106b has data items such as "advertisement ID", "advertiser ID", and "advertisement content data". "Advertisement ID" indicates a unique identifier assigned to each advertisement. "Advertiser ID" indicates a unique identifier (identification information) numbered for each advertiser who has posted an advertisement. "Advertisement content data" indicates the content data of the posted advertisement.

As shown in FIG. 5C, the display terminal management DB 106c stores data such as "area ID", "facility ID", "facility name", "private room ID", and "latest operation confirmation data reception time". has an item. "Area ID" is a unique identifier that uniquely identifies the area in which the corresponding toilet facility is installed. "Facility ID" is a unique identifier that uniquely identifies the corresponding toilet facility. "Facility name" indicates the name of the corresponding toilet facility. The “private room ID” is a unique identifier that uniquely identifies the private toilet room installed in the corresponding toilet facility. “Latest operation check data reception time” indicates the time at which the latest operation check data transmitted from the display terminal 40 installed in the corresponding toilet cubicle was received via the repeater 50 .

When the vacant room management server 10 receives the operation confirmation data transmitted periodically (for example, every 10 minutes) by each display terminal 40 via the repeater 50, the vacant room management server 10 receives the "area ID" included in the operation confirmation data. ', 'facility ID', 'private room ID' and 'area ID', 'facility ID', and 'private room ID' in the display terminal management DB 106c are collated, and the corresponding 'latest operation check data reception time' is set to the operation check data Enter the reception time (date and time) of the The "latest operation confirmation data" itself may be stored in the display terminal management DB 106c in association with the "latest operation confirmation data reception time". If the operation confirmation data is not received for some reason (the display terminal 40 is in an inoperative state or the repeater 50 is in an inoperative state), the "latest operation confirmation data reception time" is not updated.

<Monitoring process>
FIG. 6 is a flowchart for explaining display terminal monitoring processing by the vacant room management server 10 according to the present embodiment. The monitoring process is a process of determining an error candidate display terminal 40 based on the reception time of the latest operation check data of each display terminal 40 accumulated in the display terminal management DB 106c. By causing the CPU 11 to read and execute a program capable of realizing the flowchart shown in FIG. 6, each step (hereinafter referred to as "S") can be realized.

(i) S601
The first determination unit 103 selects from the display terminal management DB 106c the display terminal 40 to be processed for determining whether or not it is an error candidate. The display terminal management DB 106c does not include the display terminal ID, but since one toilet room has one display terminal, the display terminal 40 to be processed is selected by selecting the toilet room (private room ID) to be processed. It will be. To further facilitate management, the display terminal management DB 106c may include identification information for specifying display terminals.

(ii) S602
The first determination unit 103 acquires the reception time (date and time) of the last operation confirmation data received from the display terminal 40 to be processed from the display terminal management DB 106c (reception time (date and time) of the latest operation confirmation data). .

(iii) S603
The first determination unit 103 acquires information on the current time (date and time).

(iv) S604
The first determination unit 103 compares the reception time (date and time) of the latest operation check data acquired in S602 with the current time (date and time), and confirms that a predetermined time (for example, 20 minutes) has passed since the last reception. determine whether or not If the predetermined time or more has passed since the last reception time (Yes in S604), the process proceeds to S605. If the predetermined time has not passed since the last reception time (No in S604), the process proceeds to S606.

(v) S605
The first determination unit 103 regards the display terminal 40 to be processed as being in an error state in which a problem may occur, and sets it as an error candidate. Then, the private room ID of the toilet private room in which the display terminal 40 determined as the error candidate is installed is temporarily stored in the RAM 13 . In addition, when the display terminal ID is managed by the display terminal management DB 106 c, the target display terminal ID may be stored in the RAM 13 .

(vi) S606
The first determination unit 103 determines whether to complete the monitoring process. Specifically, the first determination unit 103 refers to the display terminal management DB 150c, and determines whether each display terminal 40 arranged in each private room of the toilet facility in the same area is an error candidate. Make sure you have 40. If it is determined that the monitoring process is completed, that is, if the error candidate determination has been completed for all the display terminals 40 installed in the toilet cubicles in the same area (Yes in S606), the monitoring process ends. If it is determined that the monitoring process has not been completed, that is, if there are display terminals 40 to be determined as error candidates among the display terminals 40 installed in the toilet cubicles in the same area (No in S606), the process proceeds to S601. Transition.

By executing the monitoring process as described above, it is possible to determine whether each display terminal installed in each toilet cubicle of the toilet facility in the same area is operating normally, and identify the display terminal that is not operating normally. Can be identified as an error candidate.

<Error handling judgment processing>
FIG. 7 is a flow chart for explaining error coping determination processing by the vacant room management server 10 according to the first embodiment. The error countermeasure determination process is a process of determining the error type (defectiveness of the repeater 50 or failure of the error candidate display terminal 40 itself) based on the number of display terminals 40 recognized as error candidates. Each step (hereinafter referred to as "S") can be realized by causing the CPU 11 to read and execute a program capable of realizing the flowchart shown in FIG.

(i) S701
The second determination unit 104 selects the display terminal 40 that is an error candidate, and acquires the corresponding private room ID, facility ID, and area ID.

(ii) S702
The second determination unit 104 determines whether there is a display terminal 40 having the same area ID as the display terminal 40 selected in S701. If there is another display terminal with the same area ID (Yes in S702), the process proceeds to S703. If there is no other display terminal with the same area ID (No in S702), the process proceeds to S710.

(iii) S703
The second determination unit 104 acquires the private room ID of the toilet private room having the same area ID. If the display terminal management DB 106c has display terminal IDs as items, display terminal IDs having the same area ID may be acquired.

(iv) S704
The second determination unit 104 acquires the latest operation check data reception time (date and time) corresponding to the private room ID acquired in S703. Since the private room ID is associated with the display terminal 40 installed in the corresponding toilet private room 20, it is possible to specify the operation confirmation data reception time (date and time) of the target display terminal 40 by acquiring the private room ID. .

(v) S705
The second determination unit 104 acquires the current time (date and time) and determines whether or not a predetermined time (for example, 20 minutes) has passed since the operation check data reception time (date and time) acquired in S704. If 20 minutes or more have passed since the operation confirmation data reception time (date and time) (Yes in S705), the process proceeds to S706. On the other hand, if the predetermined time has not passed since the operation confirmation data reception time (date and time) (No in S705), the process proceeds to S707.

(vi) S706
The second determination unit 104 increments (+1) the number of display terminals in the error state (the number of error terminals).

(vii) S707
The second determination unit 104 checks whether there is an undetermined display terminal 40 having the same area ID. That is, the second determination unit 104 determines whether or not there is a display terminal 40 in the same area that has not determined whether or not a predetermined time has passed since the last reception time (date and time) of the operation confirmation data. If there is an undetermined display terminal 40 in the same area (Yes in S707), the process returns to S704. If all the display terminals 40 in the same area have been judged (No in S707), the process proceeds to S708.

(viii) S708
A second determination unit 104 determines whether or not all display terminals in the same area are in an error state. If all display terminals in the same area are in an error state (Yes in S708), the process proceeds to S709. If there is a display terminal operating normally in the same area (No in S708), the process proceeds to S710.

(ix) S709
Based on the fact that all the display terminals 40 in the same area are in the error state, the second determination unit 104 determines that the repeater 50 has a problem (including failure and power failure). Then, the management unit 102 acquires the determination result from the second determination unit 104 and notifies the management terminal 60 that the repeater 50 has a problem. Then, on the display screen of the management terminal 60, for example, a message such as "The repeater with the area ID OO may be malfunctioning" is displayed.

(x) S710
Based on the fact that several display terminals 40 in the same area are operating normally, the second determination unit 104 determines that the display terminal 40 is in an error state. including ). Then, the management unit 102 acquires the determination result from the second determination unit 104 and notifies the management terminal 60 that the display terminal 40 determined to be in the error state has a problem. Then, on the display screen of the management terminal 60, for example, a message such as "An error has occurred in the display terminal △△ of the toilet private room ID XX in the area ID 〇〇" is displayed.

<Effects of the First Embodiment>
When the operation confirmation data from the display terminal 40 with the vacant room management server 10 cannot be received, the operation of the display terminal 40 is not stopped, and the operation is caused by the failure of the repeater 50 installed in the same area. An error notification can be made to the management terminal 60 by distinguishing between the case where the confirmation data could not be received and the case where the display terminal 40 itself may have a problem (error). This enables the administrator to quickly and appropriately take necessary measures for the target device.

Moreover, when the display terminal 40 cannot display advertisements normally, the administrator wants to check the display terminal 40 as soon as possible. However, it is not possible to know for which reason the advertisement cannot be displayed normally from only the operation confirmation data, and it is not possible to determine whether or not it is necessary to go to the private toilet room 20 to check. Therefore, the second determination unit 104 also checks the operation status of the display terminals 40 around the display terminal 40 that is the error candidate, and based on the operation status of the other display terminals 40, repairs the display terminal 40 that is the error candidate. It determines whether or not there is a need for

(2) Second Embodiment Among the display terminals 40 installed in each of the toilet cubicles 20 of the toilet facilities installed in a specific area, besides the error candidates, there are also other, but not all, error states. Sometimes. This is a phenomenon that tends to occur when the communication state is poor due to radio wave congestion in the area. Therefore, in the second embodiment, an error notification is further explained according to whether or not there is an error state terminal in the same area. In the second embodiment, the system configuration, the configuration of each device, the items of each DB, etc. are the same as in the first embodiment. Therefore, descriptions thereof are omitted here.

<Error handling judgment processing>
FIG. 8 is a flow chart for explaining error coping determination processing by the vacant room management server 10 according to the second embodiment. The error handling determination process according to the second embodiment is a process for determining the error type based on the number of display terminals 40 recognized as error candidates, as in the first embodiment. In addition to the type of configuration (failure of repeater 50 or failure of error candidate display terminal), occurrence of communication error is determined. Each step (hereinafter referred to as "S") can be realized by causing the CPU 11 to read and execute a program capable of realizing the flowchart shown in FIG.

(i) S801
The second determination unit 104 selects the display terminal 40 that is an error candidate, and acquires the corresponding private room ID, facility ID, and area ID.

(ii) S802
The second determination unit 104 determines whether there is a display terminal 40 having the same area ID as the display terminal 40 selected in S701. If there is another display terminal with the same area ID (Yes in S802), the process proceeds to S803. If there is no other display terminal with the same area ID (No in S802), the process proceeds to S812.

(iii) S803
The second determination unit 104 acquires the private room ID of the toilet private room having the same area ID. If the display terminal management DB 106c has display terminal IDs as items, display terminal IDs having the same area ID may be acquired.

(iv) S804
The second determination unit 104 acquires the latest operation check data reception time (date and time) corresponding to the private room ID acquired in S803. Since the private room ID is associated with the display terminal 40 installed in the corresponding toilet private room 20, it is possible to specify the operation confirmation data reception time (date and time) of the target display terminal 40 by acquiring the private room ID. .

(v) S805
The second determination unit 104 acquires the current time (date and time) and determines whether or not a predetermined time (for example, 20 minutes) has passed since the operation check data reception time (date and time) acquired in S804. If 20 minutes or more have passed since the operation confirmation data reception time (date and time) (Yes in S805), the process proceeds to S806. On the other hand, if the predetermined time has not passed since the operation confirmation data reception time (date and time) (No in S805), the process proceeds to S807.

(vi) S806
The second determination unit 104 increments (+1) the number of display terminals in the error state (the number of error terminals).

(vii) S807
The second determination unit 104 checks whether there is an undetermined display terminal 40 having the same area ID. That is, the second determination unit 104 determines whether or not there is a display terminal 40 in the same area that has not determined whether or not a predetermined time has passed since the last reception time (date and time) of the operation confirmation data. If there is an undetermined display terminal 40 in the same area (Yes in S807), the process returns to S804. If all the display terminals 40 in the same area have been judged (No in S807), the process proceeds to S808.

(viii) S808
A second determination unit 104 determines whether or not all display terminals in the same area are in an error state. If all display terminals in the same area are in an error state (Yes in S808), the process proceeds to S809. If there is a display terminal operating normally in the same area (No in S808), the process proceeds to S810.

(ix) S809
Based on the fact that all the display terminals 40 in the same area are in the error state, the second determination unit 104 determines that the repeater 50 has a problem (including failure and power failure). Then, the management unit 102 acquires the determination result from the second determination unit 104 and notifies the management terminal 60 that the repeater 50 has a problem. Then, on the display screen of the management terminal 60, for example, a message such as "The repeater with the area ID OO may be malfunctioning" is displayed.

(x) S810
When one display terminal 40 is in an error state, the second determination unit 104 determines whether there are N or more other display terminals 40 in the error state in the same area as the display terminal 40 in the error state ( For example, N=1 can be set). In other words, when N=1 is set, the second determination unit 104 determines whether there are a plurality of display terminals 40 in the error state in the same area. If it is determined that there are N or more display terminals 40 in the error state (Yes in S810), the process proceeds to S811. On the other hand, if it is determined that the number of other display terminals 40 in the error state is less than N (No in S810: for example, if N=1, the number of display terminals in the error state is only one), process moves to S812.

(xi) S811
The second determination unit 104 determines that there is a communication error (communication is congested and a problem has occurred). Then, the management unit 102 acquires the determination result from the second determination unit 104 and notifies the management terminal 60 that a problem has occurred in the communication state. Then, on the display screen of the management terminal 60, for example, a message such as "There is a possibility that the communication state in the area ID 〇〇 has deteriorated temporarily" is displayed.

(xii) S812
The second determination unit 104 determines that the display terminal 40 that is determined to be in the error state has a problem (including a failure or lack of power supply). Then, the management unit 102 acquires the determination result from the second determination unit 104 and notifies the management terminal 60 that the display terminal 40 determined to be in the error state has a problem. Then, on the display screen of the management terminal 60, for example, a message such as "There is a possibility that an error has occurred in the display terminal △△ of the toilet private room ID XX in the area ID 〇〇" is displayed.

<Effects of Second Embodiment>
If there are other display terminals 40 in the error state, although not all the display terminals 40 in the same area, there is a high possibility that the communication state is bad, and there is a possibility that the error candidate display terminal 40 itself is out of order. considered low. Therefore, if there is another display terminal 40 in the error state in the same area, instead of notifying the management terminal 60 of the defect (failure, etc.) of the display terminal 40, the communication state is temporarily degraded. Notify me of possibilities. As a result, it is possible to reduce the possibility of going to the area where the display terminal 40 is installed and making unnecessary checks (checking the display terminal) even though the display terminal 40 is in operation.

It should be noted that it is also possible to refer to the error status of the display terminals 40 in other areas on the same floor to determine the presence or absence and type of malfunction of the equipment. 2. Description of the Related Art In the case of a building/facility consisting of a plurality of floors (for example, a commercial facility such as an office building or a shopping mall), one floor often has toilet facilities for men and toilet facilities for women. Therefore, the operation check data of the relay 50 under the jurisdiction and the display terminal 40 installed in the toilet facility in a different area are also referred to. In this case, first, information about the number of floors is registered in the vacant room management table 106a. For example, suppose that there are five private toilet rooms in the area of the private toilet room 20 in which the error candidate display terminal 40 is installed, and five private toilet rooms corresponding to other areas on the same floor. At this time, first, the error states of four other display terminals in the same area are determined to determine whether or not the repeater 50 is out of order (defective). Furthermore, if all of the other display terminals 40 in the same area are not in an error state (if at least one display terminal 40 in the same area is operating normally), the 9 installed in the 9 toilet cubicles on the same floor By acquiring operation confirmation data from one display terminal 40 and determining whether or not it is in an error state, and further determining whether or not there are N or more display terminals 40 in an error state with respect to the nine display terminals 40, It may be determined whether or not there is a possibility that a communication error has occurred temporarily.

(3) Third Embodiment In the third embodiment, a method for rechecking the operation status of the display terminal 40 in which an error state has been detected will be described. Also, depending on the building/facility, there are cases where the entire facility is turned off (rolling blackout) on a predetermined day, such as once a year, or on a day of the week when the facility is not open (Sunday, etc.). Therefore, in the present embodiment, an error notification is not sent to the management terminal 60 when there is a power outage in the entire facility. First, in the case of the present embodiment, once an error regarding a certain display terminal 40 is notified to the management terminal 60, the error handling determination process is not executed on the day of notification. This means that even if you have already gone to check the operation, it will take some time to resolve the error, or you may intentionally wait until the communication status is restored. This is to avoid the same error notification being issued repeatedly even though the countermeasures against the error have already been determined. In the third embodiment, the system configuration, the configuration of each device, the items of each DB, etc. are the same as in the first embodiment. Therefore, descriptions thereof are omitted here.

<Error recheck processing>
FIG. 9 is a flowchart for explaining error recheck processing by the vacant room management server 10 according to the third embodiment.

(i) S901
The second determination unit 104 receives the area ID, facility ID, and private room ID corresponding to the display terminal 40 to be processed that notified the management terminal 60 that an error occurred the previous day, and the latest data for operation check. The time (date and time) is acquired from the display terminal management DB 106c.

(ii) S902
The second determination unit 104 acquires current date and time data.

(iii) S903
The second determination unit 104 determines whether or not the latest operation confirmation data was received 20 minutes or more ago. If 20 minutes or more have passed since the latest operation confirmation data was received (Yes in S903), the process proceeds to S904. If 20 minutes have not passed since the reception of the latest operation confirmation data (No in S903), the display terminal 40 is deleted from the error notification list (where error candidates are listed), and error recheck processing is performed. ends. In S903, for example, this process is executed after notifying the error by dealing with the previous day (going to the site and restarting, turning on the power correctly, etc.) or spontaneous resolution (communication status improved, etc.). This processing is provided in consideration of the case where the display terminal 40 that has had an error has recovered before the operation.

(iv) S904
The second determination unit 104 refers to the display terminal management DB 106c and determines whether there is another display terminal 40 having the same facility ID as the display terminal 40 to be processed. If such other display terminal 40 exists (Yes in S904), the process proceeds to S905. If such other display terminal 40 does not exist (No in S904), the process proceeds to S913.

(v) S905
The second determination unit 104 refers to the display terminal management DB 106c and refers to the private room ID of another display terminal 40 having the same facility ID as the display terminal 40 to be processed (if the display terminal ID is registered in the display terminal management DB 106c). display terminal ID) and area ID.

(vi) S906
The second determination unit 104 refers to the display terminal management DB 106c and acquires the latest operation confirmation data reception time (date and time) of the display terminal 40 corresponding to the private room ID (or display terminal ID) acquired in S905.

(vii) S907
The second determination unit 104 determines whether 20 minutes or more have passed since the latest operation check data reception time acquired in S906. If 20 minutes or more have passed since the latest operation confirmation data reception time (Yes in S907), the process proceeds to S908. If 20 minutes have not passed since the latest operation confirmation data reception time (No in S907), the process proceeds to S909.

(viii) S908
The second determination unit 104 increments (+1) the number of display terminals in the error state (the number of error terminals).

(ix) S909
The second determination unit 104 determines whether or not there is an unprocessed display terminal 40 acquired in S905 (a display terminal for which the processes from S906 to S908 have not been performed). If there is an unprocessed display terminal 40 (Yes in S909), the process returns to S906. If the processing from S906 to S908 has been completed for all of the display terminals 40 acquired in S905 (No in S909), the process proceeds to S910.

(x) S910
The second determination unit 104 determines whether all of the display terminals 40 in S901 and the display terminals 40 acquired in S905 are in an error state. If all of the target display terminals 40 are in an error state (Yes in S910), the process proceeds to S911. If at least one of the target display terminals 40 is operating normally (No in S910), the process proceeds to S913.

(xi) S911
The second determination unit 104 checks whether the current power outage period is set in advance. Information on the power outage period in advance can be input by the operator from the management terminal 60 , notified to the vacant room management server 10 in advance, and stored in the RAM 13 or HDD 14 . If the current power outage period is set in advance (Yes in S911), the error recheck process ends. If the current time is outside the preset blackout period (No in S911), the process proceeds to S912.

(xii) S912
The second determination unit 104 determines that there is a possibility that a communication error has occurred in the entire building/facility. Then, the management unit 102 acquires the determination result from the second determination unit 104 and notifies the management terminal 60 that a communication failure has occurred in the entire facility. Then, on the display screen of the management terminal 60, for example, a message such as "An unexpected power outage may occur in the entire building/facility" is displayed. In addition, since the malfunction of the entire building/facility is serious, it may be notified to a specific e-mail address (for example, a disaster prevention address) instead of the management terminal 60, or the management terminal 60 and the specific e-mail address You may make it notify to both sides.

(xiii) S913
The second determination unit 104 determines that the display terminal 40 that is determined to be in the error state has a problem (including a failure or lack of power supply). Then, the management unit 102 acquires the determination result from the second determination unit 104 and notifies the management terminal 60 that the display terminal 40 determined to be in the error state has a problem. Then, on the display screen of the management terminal 60, for example, a message such as "There is a possibility that an error has occurred in the display terminal △△ of the toilet private room ID XX in the area ID 〇〇" is displayed.

<Effects of the third embodiment>
According to the third embodiment, when an error occurs in one display terminal 40 or an error occurs in communication, the display terminal 40 may not be replaced or repaired and the situation may be observed for a while. However, if the error condition is still detected the next day, it is highly likely that some action is required. Therefore, the latest operation confirmation data of the display terminal 40 to which the error notification has been sent is checked again to check whether the error has been recovered. Furthermore, when the error failure is notified again, the administrator can be notified that there is a high possibility that the coping method needs to be reviewed by using a different content or notification means from the previous notification.

Further, in the third embodiment, the possibility of a power outage in the building/facility itself is detected by referring to the error state of the entire building/facility. If an error state is detected in all the display terminals 40 in the building/facility even though it is not assumed in advance (there is no planned power outage), there is a high possibility that an unexpected power outage has occurred in the facility. , the administrator of the facility can be notified to that effect.

<Others>
In the above-described embodiment, one repeater 50 is installed for two toilet facilities (men's toilet and women's toilet installed adjacently) and managed as one area. Alternatively, one repeater 50 may be installed in each toilet facility, and one toilet facility may be managed as one area. In this case, when detecting an error candidate display terminal 40, the vacant room management server 10 may determine the content of the error notification based on the other display terminals 40 in the same restroom facility. The database further stores position information and information related to IDs that manage adjacent toilet facilities, and similar to the above-described embodiment, based on the error status of other display terminals 40 that can be regarded as being near the error candidate display terminal 40, You can judge the contents of the error notification.

Further, in the above-described embodiment, a system in which both the vacant room detection sensor 30 and the display terminal 40 communicate with the vacant room management server 10 via the repeater 50 has been described as an example, but the present invention is not limited to this. For example, a system in which only the vacant room detection sensor 30 starts the repeater 50 and the display terminal 40 directly communicates with the vacant room management server 10 or a system in which the repeater 50 is not used may be used. Even in such a case, if a plurality of display terminals 40 in the error state are detected within the restroom facility or within the same area, there is a high possibility that a communication error has occurred in the vicinity of the restroom facility. Therefore, for example, in S708, the second determination unit 104 determines whether or not there are a predetermined number or more of the display terminals 40 in the error state in the same area. If so, the process proceeds to S709, and the management unit 102 notifies the management terminal 60 that the communication state in the area may be poor. As a result, it is possible to make an error notification by distinguishing whether the problem is unique to the display terminal 40 or the deterioration of the communication status in the entire area.
The above-described embodiments are also applicable to a nursing room or the like that includes a plurality of private rooms.

Although the technology of the present disclosure has been described with reference to specific examples in accordance with the preferred embodiments, it should be understood that these examples do not depart from the broader spirit and scope of the subject matter defined in the appended claims. Obviously, various modifications and changes can be made. That is, the details of the specific examples and accompanying drawings should not be construed as limiting the technology of this disclosure.

In addition, the technology of the present disclosure supplies a program that implements one or more functions of the above-described embodiments to a system or device via a network or a recording medium, and causes one or more processors in the computer of the system or device to can also be realized by the process of reading and operating the program.

10 Vacant Room Management Server 20 Private Toilet Room 30 Vacant Room Detection Sensor 40 Display Terminal 50 Repeater 60 Management Terminal 70 Network 100 Vacant Room Management System

Claims (12)

An information processing device communicatively connected to each of display devices installed in a plurality of private rooms included in a facility,
a storage device storing a program for monitoring the status of each of the display devices and determining whether there is a problem;
a processor that reads and executes the program from the storage device,
The processor
a process of receiving data transmitted from each of the display devices at predetermined time intervals;
a first determination process for determining whether or not communication with each of the display devices is impossible based on the latest reception date and time of data transmitted from each of the display devices;
Based on the data transmitted from the other display device installed in the other private room of the facility to which the target display device determined to be uncommunicable by the first determination process is determined to be uncommunicable a second determination process for determining the state of the target display device;
A process of outputting the determination result of the second determination process;
An information processing device that executes In claim 1,
The information processing apparatus, wherein in the first determination process, the processor determines that the target display device is in an error state when a predetermined period of time has passed since the latest reception date and time of the data. In claim 1 or 2,
In the second determination process, when determining that all of the other display devices are in an error state, the processor determines that communication is impossible due to a cause other than a malfunction of the target display device determined to be in the error state. information processing device that determines that In any one of claims 1 to 3,
In the receiving process, the processor receives data transmitted from each of the display devices via a repeater that relays communication between each of the display devices and the information processing device. . In claim 4,
The information processing device, wherein the processor determines that the repeater is defective when determining that all of the other display devices are in an error state. In any one of claims 1, 2 and 4,
In the second determination process, when it is determined that at least one of the other display devices is normally communicable, the processor performs An information processing device that determines that a network failure occurs when a predetermined number of display devices are determined to be in an error state. In claim 1 or 2,
In the second determination process, when it is determined that at least one of the other display devices is normally communicable, the processor determines that the target display device determined to be in an error state has an error other than the target display device. An information processing apparatus that determines that a problem occurs in the target display device when it is determined that the number of display devices that are in a state is less than a predetermined number. In claim 1 or 2,
In the second determination process, if the processor determines that all of the other display devices are in an error state, the processor further checks whether there is a rolling blackout, and if there is no rolling blackout, the building housing the facility - An information processing device that determines that there is a possibility that the facility has an unexpected power outage. In any one of claims 1 to 8,
The processor is further installed in each of the private rooms, and is installed in the private room corresponding to the entry detection result when receiving the detection result of the private room user's entry from a sensor with a communication function that detects the entry of the private room user. An information processing device that controls to display content on a display terminal that has been selected. In any one of claims 1 to 9,
The information processing apparatus, wherein the private room is a private toilet room. An information processing method for managing the state of each display device installed in each private room of a plurality of facilities provided in a building/facility,
Each of the display devices transmits data for confirming by the vacancy management server that the display device is operating normally;
the vacancy management server receiving the data at predetermined time intervals;
the vacancy management server determining whether communication with each of the display devices is impossible based on the latest reception date and time of data transmitted from each of the display devices;
The vacancy management server determines that communication is not possible based on data transmitted from other display devices installed in other private rooms in the facility to which the target display device that is determined to be communication-impossible belongs. determining the state of the display device;
the vacancy management server transmitting a determination result of the state of the display device to a management terminal device;
A method of processing information, comprising: A program for causing a computer to function as the information processing apparatus according to any one of claims 1 to 10.

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