JP2022160215A - Service information utilization system - Google Patents

Abstract

To provide a service information utilization system which can effectively utilize service information provided from a service provider to a service user.SOLUTION: A system for utilizing information of a service provided by a service provider to a service user includes a server, a user terminal, and a provider terminal. The server includes a database that stores user data including use conditions desired by the service user and information necessary for contact, provider data including business type information on a business type of the service provider and information necessary for contact with the service user, and provision place data on a place where the service is provided. The provider terminal can transmit service information provided by the service provider to the service user, to the server. The server can store the service information transmitted from the provider terminal, on the database. The user terminal can browse the service information stored in the server.SELECTED DRAWING: Figure 8

Description

The present invention relates to a service information utilization system, and more particularly to a system that allows service users to utilize information on services provided.

As a conventional technique, there is a system that performs matching between service users and service providers (for example, Patent Document 1).
This matching system is a system that matches the mode of service provided by a service provider of one type of industry (for example, tourist guide) with the service desired by the service user.

By the way, in general, an individual who is a service user desires to receive from a service provider a service that meets his or her wishes under the conditions that he or she desires.
That is, at present, it is possible to obtain, for example, a large amount of beauty information or health information through means such as the Internet and SNS, and it is also possible to obtain information on many beauty practitioners and health-related practitioners. However, since beauty and health measures differ from person to person, and personal tastes and needs are strong, it is difficult to obtain beauty and health measures that are suitable for the individual from the service provider. is not easy.

For example, in the case of beauty-related services, the physical constitution and temperament of the individual user may affect the service user. , reflexology, etc.) can be used by practitioners who match one's desired region, price range, one's constitution and temperament.

On the other hand, for professional technicians such as beauticians, in general, when performing beauty-related treatments for individual customers who are service users, the customer's personal address, name, occupation, etc. In addition to personal information, details of treatments such as cuts, perms, and colors performed by the hairdresser, hair type, brands of beauty products used for treatments such as shampoos and rinses, desired hairstyles, damage level of hair, etc. , creates a personal “medical record” for the customer in which personal information related to the treatment is entered. Then, at the next visit, the beautician in charge can check the customer's attributes and information based on this chart, perform the treatment, and provide consistent treatment quality even if the beautician changes. I'm trying

In the past, such "medical records" were a collection of personal information, so they were stored as confidential information at the beauty salon, and in many cases the customers themselves could not refer to the contents of the "medical records." . Such circumstances are contrary to the concept of user-friendliness, and since information on hair quality and details of treatment originally belongs to the customer, it is against the interests of the customer if it is not disclosed to the individual. Become.

In addition, as described above, in a situation where a customer as a service user wants to change to a beautician that is more suited to his or her wishes, as described above, the above "chart" can be used by the beauty salon. Therefore, even if the customer's personal information and beauty information has been accumulated in the "medical record" for a predetermined period of time, the information in the "medical record" in which such information is accumulated is It was not possible to take it out of the beauty salon, and the information in the "medical record" could not be used for subsequent beauty treatments.

Therefore, a new beautician requested by the customer has no choice but to newly accumulate information on the customer's hair type, beauty information such as suitable shampoos, etc. There was a problem that the beauty information was wasted.

Japanese Patent No. 6529642

SUMMARY OF THE INVENTION Accordingly, an object of the present invention is to provide a service information utilization system capable of effectively utilizing service information provided by a service provider to a service user.

In order to achieve the above object, according to the first aspect of the invention, there is provided a system for using service information provided by a service provider to a service user, comprising a server and a server capable of communicating with the server. A user terminal used by the service user, and a provider terminal capable of communicating with the server and used by the service provider, wherein the server is necessary for communication and terms of use desired by the service user. user data including such information, industry information of the service provider's industry, provider data including information necessary for contacting the service user, and provision location data regarding the service provision location. wherein the provider terminal is capable of transmitting service information provided by the service provider to the service user to the server, and the server transmits information sent from the provider terminal to the database The service information can be stored, and the user terminal can browse the service information stored in the server.

The invention according to claim 2 is characterized in that the user terminal or the provider terminal can write additional information to the service information stored in the database of the server.

In the invention of claim 3, a plurality of the provider terminals are provided, a plurality of service providers can communicate with the server using the provider terminals, and the service stored in the server is capable of communicating with the server. It is characterized in that the information can be disclosed to service providers other than the service provider who provided the service with the consent of the service user.

In the invention according to claim 4, the service information stored in the server can be disclosed to service providers of industries other than the service provider upon consent of the service user. Characterized by

The invention according to claim 5 is characterized in that the service is a treatment service.

The invention according to claim 6 is characterized in that the service provider is a beauty-related service provider.

The invention according to claim 7 is characterized in that the service provider is a health-related service provider.
"Health-related service providers" refer to, for example, doctors, caregivers, medical therapists, masseuses, therapists, reflexologists, aging careists, and the like.

The invention according to claim 8 is characterized in that the service provider is a child rearing service provider.
"Child care service provider" refers to babysitters, teachers of various lessons, etc.

The invention according to claim 9 is characterized in that the service provider is an elderly care service provider.
"Elderly care service providers" refer to caregivers, medical therapists, masseuses, dementia prevention therapists, and the like.

According to the first aspect of the invention, there is provided a system for using information on a service provided by a service provider to a service user, comprising: a server; and a provider terminal that can communicate with the server and is used by the service provider, and the server includes the terms of use desired by the service user and the information necessary for contacting the user A database storing data, industry information of the industry of the service provider, provider data including information necessary for contacting the service user, and providing location data regarding the service providing location, The provider terminal can transmit service information provided by the service provider to the service user to the server, and the server can store the service information transmitted from the provider terminal in the database. and since the user terminal can view the service information stored in the server, the service information provided by the service provider to the service user can be effectively used for itself. can do.

As a result, conventionally, for example, the "medical record" created by a beautician as a service provider is a collection of personal information of customers, which is stored as confidential information in the beauty salon, and the customer himself/herself can also use the "medical record". In many cases, it was not possible to refer to the contents of the medical record information, but the medical record information is converted into a database, and service users such as customers can access, view, and refer to the medical record information via the server. It is possible to effectively utilize the service information provided by the service provider to the service user.

As a result, when a customer as a service user wants to change to another beautician who is more suited to his or her wishes, the customer's personal information and beauty information are accumulated over a predetermined period of time. A beautician as a new service provider can efficiently utilize the information described in the "medical chart" for the subsequent beauty treatment.

In addition, as described above, in the case where a customer as a service user wishes to change to a beautician more suited to their wishes, for example, the above-mentioned "medical record" is managed and stored in the beauty salon. Therefore, even if the customer's personal information and beauty information has been accumulated in the "medical record" for a predetermined period, the information in the "medical record" in which such information is accumulated is taken out of the beauty salon. However, according to the present invention, a newly requested beautician as a service provider is able to obtain information from the "medical record". It is possible to effectively use and utilize the information to quickly perform beauty treatment on the customer who is the service user.

In the invention according to claim 2, since the user terminal or the provider terminal can write additional information to the service information stored in the database of the server, the service user can , In the case of beauty treatment, add comments, impressions, etc. about your own treatment to the service information such as "medical record", enrich the service information, and make the service information, for example, "medical record" information more effective and complete. It becomes possible to

In the invention of claim 3, a plurality of the provider terminals are provided, a plurality of service providers can communicate with the server using the provider terminals, and the service stored in the server is capable of communicating with the server. Information can be disclosed to service providers other than the service provider who provided the service with the consent of the service user. , if you think that you want to change to another service provider, disclose it to service providers other than the service provider who provided the service with the consent of the service user without restriction can be done.
Therefore, for example, even if you want to change the beautician to a beautician who belongs to another beauty salon, conventionally, the "medical record" is managed by the beauty salon and is not taken out by the customer. was impossible in principle, but according to the present invention, on the premise of the customer's will and consent, the "medical record" information is disclosed to new beauticians, and the beauty information accumulated up to that point is used as the premise. , it becomes possible to efficiently receive beauty treatment that matches the hair quality, constitution, and temperament of the customer from a new beautician.

In the invention according to claim 4, the service information stored in the server can be disclosed to service providers of industries other than the service provider with the consent of the service user. , if the service user wishes to receive a service other than the service of a certain service provider, service information will be provided to the service provider of the industry other than the service provider, subject to the intention and consent of the service user can be made public.

Therefore, for example, when a customer, who is a service user, is being provided with a beauty treatment service by a beautician, he or she wishes to receive treatment from another service provider, such as an esthetician or manicurist. In this case, it is possible to disclose the "medical chart" information in which the beauty treatment information created by the beautician is posted. As a result, the esthetician or manicurist can refer to the customer's treatment information accumulated by the beautician and quickly and accurately provide services that match the customer's constitution, temperament, and the like.

In the fifth aspect of the invention, since the service is a treatment service, various service usage information relating to the treatment service is centrally managed and effectively used by both service users and service providers. becomes possible.

In the sixth aspect of the invention, since the service provider is a beauty-related service provider, the service usage information regarding the beauty-related service is centrally managed, and the service is effective for both service users and service providers. can be used for

In the seventh aspect of the invention, since the service provider is a health-related service provider, the health-related service information of a certain service user is centrally managed, and the service user and the service provider are identified. It is possible to use it effectively.

In the eighth aspect of the invention, since the service provider is a child rearing service provider, the health-related service information of a certain service user is centrally formed and managed, and the service user and others It is possible to plan effective utilization for the service users of

In the invention according to claim 9, since the service provider is an elderly care service provider, the elderly care service information of a certain service user is centrally formed and managed, and the service user and It becomes possible to plan effective utilization for other service users.

1 is a block diagram showing one embodiment of a service information utilization system according to the present invention; FIG. 1 is a block diagram showing a server in one embodiment of a service information utilization system according to the present invention; FIG. 1 is a block diagram showing a user terminal in one embodiment of a service information utilization system according to the present invention; FIG. 1 is a block diagram showing a provider terminal in one embodiment of a service information utilization system according to the present invention; FIG. 1 is a sequence diagram showing the flow of processing in one embodiment of a service information utilization system according to the present invention; FIG. 1 is a sequence diagram showing the flow of processing in one embodiment of a service information utilization system according to the present invention; FIG. 1 is a diagram showing a usage mode of an embodiment of a service information usage system according to the present invention; FIG. 1 is a diagram showing a usage mode of an embodiment of a service information usage system according to the present invention; FIG. 1 is a diagram showing a usage mode of an embodiment of a service information usage system according to the present invention; FIG. 1 is a diagram showing a usage mode of an embodiment of a service information usage system according to the present invention; FIG.

The service information utilization system according to the present invention will now be described with reference to the accompanying drawings as an example in which the service provider is a freelancer and the service user requests service from a plurality of service providers. Here, the term "freelancer" refers to a person who undertakes work on his own and provides services without belonging to a company, shop, organization, or the like.

[Basic concept]
As shown in FIG. 1, a service information utilization system 10 according to the present embodiment includes a server 11, a database 12 connected to the server 11, and a user who can communicate with the server 11 and is used by a service user 20. A terminal 13, and provider terminals 14-1 to 14-5 that can communicate with the server 11 and are used by service providers (beautician 21, aging care list 22, manicurist 23, esthetician 24, reflexologist 25, etc.). I have. The user terminal 13 and provider terminals 14-1 to 14-5 are information processing terminals such as smart phones.

The provider terminal 14-1 is a terminal used by the beautician 21 as a service provider. The provider terminal 14-2 is a terminal used by the aging care list 22 as a service provider. The provider terminal 14-3 is a terminal used by the nailist 23 as a service provider. The provider terminal 14-4 is a terminal used by the esthetician 24 as a service provider. A provider terminal 14-5 is a terminal used by a reflexologist 25 as a service provider. Hereinafter, when each provider terminal is not distinguished, it may simply be described as the provider terminal 14 in some cases.

The server 11, user terminal 13, and provider terminals 14-1 to 14-5 are connected by a communication network 15 (Internet communication network, telephone communication network, mail communication network, etc.).

In the service information utilization system 10 according to the present embodiment, a service user 20 and body care-related service providers (beautician 21, aging care list 22, manicurist 23, esthetician 24, reflexologist 25) in multiple industries. etc.) can be matched with each body care-related service provider based on the wishes of the service user 20 (service provision area, price range, time range, etc.).

That is, the matching in the service information utilization system 10 according to the present embodiment is not just a "matching service between the service user and the service provider", but for example, when the service user "lives (or works near 2) I want to find a service provider such as a beautician who can receive service at the desired time in the desired atmosphere at the desired price in the area”. It is what makes it possible to provide.

On the other hand, the number of freelance service providers is increasing because it is becoming difficult to keep their own shop. They often have management problems, such as being unable to collect.
The service information utilization system 10 according to the present embodiment performs matching between such freelance service providers and service users while respecting the intentions of the service users, and produces great benefits for both parties. can be done.
In addition, from the viewpoint of "body care", the service user 20 has a request to receive a plurality of types of body care-related services, and furthermore, a service provider that matches his or her personal circumstances and constitution. I have a desire to receive
From this point of view, in the service information utilization system 10 according to the present invention, the treatment information (medical record contents) of the service user 20, including the service user 20, is provided to service providers in different industries related to body care. By sharing both, it is possible to realize comprehensive service provision that matches the constitution and desires of the service user 20 and is specialized for the service user 20 concerned.

On the other hand, by using the service information utilization system 10 according to the present embodiment, the service provider secures the payment in a short period of time, broadly acquires new customers other than friends, It is possible to hold online courses for customers and conduct transactions with service users via the Internet. As a result, it is possible to build a human network in which the service provider can work with peace of mind, and to dispel anxiety factors such as cash flow and acquisition of new customers.

The above is the basic configuration of the service information utilization system 10 according to the present embodiment. It realizes the concept of "to do".
As a result, through the formation of close relationships between service users and multiple service providers in different industries within the living area of service users, such as their residence or work place, a kind of service centered on service users The ultimate goal is to create a community and realize town development in an area where depopulation is progressing through collaboration with medical-related industries in urban areas.
Details of the service information utilization system 10 according to the present embodiment will be described below based on the embodiment.

[Embodiment]
As shown in FIG. 2, the server 11 has a database 12 . The database 12 includes user data 12A including service areas and information necessary for contacting service users, provider data 12B including service industry information classified by industry and information necessary for contacting service providers, and It stores providing place data 12C regarding possible service providing places and treatment information 12D including information about charts.

The provider data 12B can include the service provision concept, service provision location, price range, business hours, and the like. In addition, in the treatment information 12D, information on the service itself such as treatment performed by the service provider for the service user, medical practice, etc., comments and impressions at the time of treatment, and service users heard by the service provider It is possible to include information about the constitution, preferences, worries, hopes, etc. of the individual.

The server 11 also includes a registration processing unit 11A that receives various information from the user terminal and the provider terminal and registers it in each unit of the server, and a request that reflects the request of the service user transmitted from the user terminal. A designation processing unit 11B that designates one or more service providers in each industry based on data, user data 12A, provider data 12B, and provision location data 12C. Desired data can include at least one of one's own profile, desired conditions (price range, time range), desired area (service area, service location), and known service providers.
The designation processing unit 11B can designate one or more service users based on the provider data 12B, the provision location data 12C, and the like stored in the database 12. FIG.

The server 11 includes an AI function unit 11C, and when the designation processing unit 11B performs matching by referring to the provider data 12B based on the desired data of the service user stored in the user data 12A, It is configured to cooperate with the AI function unit 11C and use the AI function.
That is, the AI function unit 11C inputs data desired by the service user into the "learned model" as "input data" based on a so-called "learned model" created by machine learning, deep learning, or the like. It is configured to perform matching work and extract service provider information as a "product" in cooperation with the designation processing unit 11B.

For example, the service user specifies "area X" as the "service area", "5,000 to 10,000 yen" as the "price range", and "evening" as the "time period". In this case, the designation processing unit 11B cooperates with the AI function unit 11C, refers to the provider data 12B of the database 12, and selects from among many service providers stored in the provider data 12B, " A service provider whose "service providing place" is included in "X region", whose "price range" is "5,000 yen to 10,000 yen", and whose "business hours" includes "evening" is extracted.
In this case, for example, if the service user wishes to receive multiple types of services from different industries at the same time, at least one beautician, at least one aging care list, at least one manicurist, and esthetician At least one person from the reflexologist and at least one person from the reflexologist are designated to generate a service provider list. If there is not even one service provider that meets the request, the service provider may not be specified.

As shown in FIG. 3, the user terminal 13 includes a login function processing unit 13A, a reservation function processing unit 13B, a chat function processing unit 13C, a settlement function processing unit 13D, an authentication function processing unit 13E, and a personal information function processing unit 13F. , an online function processing unit 13G, an AI function processing unit 13H, and an EC function processing unit 13I. These functions can be executed by installing an application dedicated to this system in the user terminal 13 .

13 A of various login function processing parts perform the process regarding the login and logoff with respect to this system by ID and a password. The reservation function processing unit 13B executes processing related to reservation of treatment. The chat function processing unit 13C executes processing related to chat contact with the service provider.

The settlement function processing unit 13D executes processing related to payment of treatment fees. The authentication function processing unit 13E executes processing related to personal authentication. The personal information function processing unit 13F executes processing related to personal information setting (setting whether treatment information is to be disclosed or not and writing of additional information).

The online function processing unit 13G executes processing related to online connection with a service provider. With the online function, service information held by service providers can be provided online to service users. The AI function processing unit 13H is used to activate the AI function unit 11C to extract and designate a service provider using AI when the designation processing unit 11B in the server 11 performs service provider designation processing. be done. The EC function processing unit 13I executes processing related to electronic commerce.

Further, as shown in FIG. 4, the provider terminal 14 includes various login function processing units 14A, a reservation function processing unit 14B, a chat function processing unit 14C, a payment function processing unit 14D, an authentication function processing unit 14E, and a chart function processing unit. 14F, an encounter function processing unit 14G, an AI function processing unit 13H, and an EC function processing unit 13I. These functions can be executed by installing an application dedicated to this system on the provider terminal 14 .

The various login function processing unit 14A executes processing related to login and logoff to this system using an ID and a password. The reservation function processing unit 14B executes processing related to reservation of treatment. The chat function processing unit 14C executes processing related to chat contact with service users.

The settlement function processing unit 14D executes processing related to receiving treatment fees. The authentication function processing unit 14E executes processing related to personal authentication. The chart function processing unit 14F executes processing related to setting of treatment information (processing of registering treatment information in the database 12 of the server 11).

The encounter function processing unit 14G executes processing related to connection and communication with the manager of the service providing location. The AI function processing unit 14H activates the AI function unit 11C to extract and specify the service provider location using AI when the specification processing unit 11B in the server 11 performs the process of specifying the service providing location. used for The EC function processing unit 14I executes processing related to electronic commerce.

Next, the processing flow of the service information utilization system 10 will be described.
As shown in FIG. 5, the user terminal 13 transmits user data to the server 11 (S10). Transmission of user data is executed by the various login function processing units 13A (see FIG. 3) at the time of initial login. The server 11 executes processing for storing user data in the database 12 (S11). User data is stored by the registration processing unit 11A (see FIG. 2).

The provider terminal 14-1 transmits provider data and provision location data to the server 11 (S12). Transmission of provider data and provision location data is executed by the various login function processing units 14A (see FIG. 4) at the time of initial login. The server 11 executes processing for storing the provider data and the provision location data in the database 12 (S13). User data is stored by the registration processing unit 11A (see FIG. 2). Although not shown, the provider terminals 14-2 to 14-5 also perform the same processing as S12 and S13.

The user terminal 13 executes processing for generating desired data (S14). The user terminal 13 requests the server 11 to introduce a service provider (S15). The processing of S14 and S15 is executed by the AI function processing section 13H (see FIG. 3).
The server 11 executes processing for designating a service provider (S16). The server 11 transmits the list to the user terminal 13 (S17). The processing of S16 and S17 is executed by the designation processing unit 11B (see FIG. 2) while referring to the provider data stored in the database 12 in cooperation with the AI function unit 11C. In the present embodiment, service users wish to be introduced to beauticians, aging careists, manicurists, estheticians, and reflexologists that match their wishes, and five service providers ( Assume that the beautician 21, the aging care list 22, the manicurist 23, the esthetician 24, and the reflexologist 25 shown in FIG. 1 are designated, and the designated five persons are included in the list.

The user terminal 13 executes a process of designating a service provider who wishes to provide the service from the list (S18). Here, it is assumed that all five service providers included in the list have been specified by the service user. In this case, the designation information is transmitted from the user terminal 13 to the provider terminals 14-1 to 14-5 via the server 11 (S19 to S23). The processing of S18 to S23 is executed by the reservation processing function unit 13B (see FIG. 3).
By receiving the designation information, each service provider can know that he/she has been designated, and can then contact the service user by e-mail, chat, telephone, or the like.

Here, the service user uses the reservation function processing unit 13B (see FIG. 3) to make a reservation for the beautician 21 (see FIG. 1) using the provider terminal 14-1, and then actually provides the service. It is assumed that the beautician 21 using the user terminal 14-1 performs a treatment on the service user.

In this case, as shown in FIG. 6, the provider terminal 14-1 transmits treatment information to the server 11 (S30). Transmission of treatment information is executed by the chart function processing unit 14F (see FIG. 4).
The server 11 executes processing for storing the treatment information in the database 12 (S31). The storage of treatment information is performed by the registration processing unit 11A (see FIG. 2). As a result, the server 11 has a conventional so-called "medical chart" in which the service user's treatment information is recorded.

In this case, the user terminal 13 can browse the self treatment information (contents and related information of the beauty treatment performed by the beautician) stored in the database 12 (S32). The user terminal 13 can request disclosure of treatment information (S33). The processing of S32 and S33 is performed by the personal information function processing section 13F (see FIG. 3).

When the service user requests disclosure of the treatment information, the server 11 executes disclosure processing for disclosing the treatment information (S34). In the treatment information disclosure process, the registration processing unit 11A extracts the information from the treatment information 12D of the database 12 and executes the information disclosure process.
By executing the disclosure process, the provider terminals 14-2 to 14-5 used by service providers who do not perform the treatment can also view the treatment information (S35 to S38).

Also, the user terminal 13 can transmit additional information to the server 11 (S39). The processing of the additional information is executed by the personal information function processing section 13F (see FIG. 3). The additional information can include comments, impressions, satisfaction levels, etc. of service users.
When requested to write the additional information, the server 11 executes processing for storing the additional information in the database 12 (S40). The storage of the additional information is performed by the registration processing unit 11A (see FIG. 2). If the treatment information is open to the public, additional information will also be open to the public.

In this way, the user terminal 13 transmits and registers user data to the server 11, and includes his/her own profile (anonymous), desired treatment conditions, desired area (acquirable from the location information of the user terminal 13). ), specify at least one known service provider to generate desired data, transmit the desired data to the server 11, request introduction of the service provider, and An application (means) is provided for receiving the list, specifying a service provider desiring to provide service from the list, and contacting the service provider desiring to provide service.

Further, the provider terminal 14 transmits and registers the provider data and the provision location data to the server 11, receives designation information indicating that the provider has been designated from the server 11, and receives the service user and the specific treatment. It has an application (means) for communication such as meetings when performing

Therefore, in the service information utilization system 10 according to the present embodiment, service providers of a plurality of types of occupations that meet the needs of service users are automatically selected by the functions of this system. In addition, in this embodiment, since the server 11 has an AI function unit 11C, a service provider that meets the wishes and needs of the service user can be quickly and appropriately selected, can be specified.

In addition, the provider terminal 14 can transmit to the server 11 treatment information related to the treatment performed by the service provider on the service user, and the server 11 can store the treatment information sent from the provider terminal in the database 12. is configured to Furthermore, the user terminal 13 can view the treatment information stored in the server 11 and can disclose the treatment information stored in the server 11 .

Therefore, in the service information utilization system 10 according to the present embodiment, treatment information, which has been stored and managed as "medical charts" in beauty salons and the like until now and could not be actively used by service users, It can be used in various ways by being browsed and published by service users.

The user terminal 13 can write additional information to the treatment information stored in the database 12 of the server 11 . Therefore, in the service information utilization system 10 according to the present embodiment, the service user 20 can add necessary personal data to enrich the treatment information.

When specifying service providers, the user terminal 13 can specify a plurality of service providers collectively. Therefore, in the service information utilization system 10 according to the present embodiment, a plurality of service providers selected by the service user can form an expert team capable of caring for the individual service user.

The treatment information can include beauty data (information on cuts and sets, etc.) created by the beautician 21 as a service provider. Therefore, in the service information utilization system 10 according to the present embodiment, the individual user can positively check and additionally add beauty data that has been stored in a beauty salon or the like until now. , with the consent of the service user, other beauticians or service providers in related industries can refer to and use it, so when performing treatment on the service user, the service user included in the beauty data It is possible to grasp the constitution, temperament, and taste of the patient in advance and efficiently reflect it in his/her own treatment. As a result, it is also possible to respond quickly and accurately to requests from service users.

The treatment information can include health data (personal information about the health of the service user, etc.) created by a health technician (aging care list 22, reflexologist 25, etc.) as a service provider. Therefore, in the service information utilization system 10 according to the present embodiment, it becomes possible for individual users and other specialists to positively use health data that has been stored in chiropractic clinics and the like until now. .

[Usage form]
Next, a usage mode of the service information usage system 10 will be described.
As shown in FIG. 7, by using this system, for example, a service user 20 (user) can be connected with a manicurist 23 (specialist) who meets the wishes and needs of the service user 20 . The display screen of the user terminal 13 displays the service point, business hours, business location, equipment, business content, price range, etc. of the beautician named "ABC" who is the service provider. Based on this information, it becomes possible to select whether or not to make a request.

Further, as shown in FIG. 8, the service user 20 requests the beautician 21 to provide the service (S41). is used to transmit treatment information to the server 11 .
Thereby, the service user 20 can check the treatment information using the user terminal 13 (S42). Also, the service user 20 can use the user terminal 13 to disclose the treatment information. When the treatment information is disclosed, the manicurist 23 who does not provide the service to the service user 20 and the company (cosmetics manufacturer or sales company)/media 100 confirms the treatment information and effectively utilizes it. (S43, S44).

Thus, in this system, the personal information function can be utilized by the "personal information function processing unit" 13F stored in the service user terminal 13. FIG. In other words, the personal information function means that the service user 20 refers to the content of the treatment performed by the requested service provider such as a beautician and the comments of the service provider, etc., and confirms the content. The service user can share the treatment information, and the treatment information (so-called "treatment chart", etc.) can be made public to the practitioners other than the beautician 21 who performed the treatment.
Furthermore, the service user 20 can use the user terminal 13 to add additional information to the treatment information. In addition, the treatment information can be used by third parties (for example, each practitioner, cosmetics company, media, etc.) according to each item of use.

As shown in FIG. 9A, by disclosing the treatment information using the user terminal 13, not only the beautician 21 who actually performed the treatment but also the service user 20 who did not perform the treatment can For example, the aging care list 22, manicurist 23, esthetician 24, and reflexologist 25, who may be specified by the service user in the future, can view and check the treatment information.

As a result, the information of the hairdresser can be viewed and added by the service user using the personal information function, and it is made public and used by other beauty-related companies. By having the information added, it is possible to converge the beauty-related information and unify the beauty-related information.
By adopting the service information utilization system 10 according to the present embodiment, "even if you can easily obtain general beauty information on the Internet, SNS, etc., you can consult about beauty and health that suit you." It is possible to solve the conventional problems of not being able to find a beautician who can provide support, and that each beautician holds their own beauty information (treatment information), which users cannot refer to or use. can.

As a result, according to the service information utilization system 10 according to the present embodiment, as shown in FIG. A beautician 21, an aging careist 22, a manicurist 23, an esthetician 24, and a reflexologist 25 can be selected according to one's wishes. As a result, each specialist selected by the service user 20 forms a so-called expert team of the individual service user, and it is possible to bring out the charm of the individual service user 20 through total production.

Further, the service information utilization system 10 according to the present invention can be applied to total care for children based on the same concept as shown in FIG. 10(A).
A beautician 50 exclusively for children, a pediatric hospital 52, an English teacher 53, a babysitter 54, a music teacher 55, etc., which are suitable for the wishes, constitution and temperament of a child 51 who is a service user can be quickly and accurately selected.
Also, for example, when a beautician 50 exclusively for children performs a beauty treatment on a child 51, by disclosing the treatment information, it is possible to share information between a pediatric hospital 52, an English teacher 53, a babysitter 54, and a music teacher 55. By sharing various care information of the child 51, it is possible to form an environment that is specialized for the child 51 and can care for the child 51 in total. As a result, it is possible to improve the quality of child-rearing itself, and to comprehensively reduce the burden of child-rearing, particularly on mothers who are raising children while working.

Moreover, as shown in FIG. 10(B), based on the same concept, this system can also be applied to create a total care environment for the elderly.
In this case, a home-visit beautician 60 that matches the wishes, constitution, and temperament of an elderly person 61 who is a service user, a general medical hospital for the elderly 62, a caregiver 63, a medical therapist/massage 64, and a dementia prevention therapy 65 (tactile care), etc. can be quickly and accurately selected.
In addition, for example, when a visiting beautician 60 performs a treatment on an elderly person 61, by disclosing the treatment information, a general medical treatment hospital for the elderly 62, a caregiver 63, a medical therapist/massage 64, a cognitive By sharing various care information and medical information of the elderly person 61 among disease prevention therapy 65 (tactile care), an environment specialized for the elderly person 61 and capable of total care for the elderly person 61 is formed. It is possible to As a result, it is possible to improve the quality of the care environment itself for the elderly, and to reduce the overall burden on the family and others required for the care of the elderly.

As described above, in the service information utilization system 10 according to the present embodiment, service providers that meet the needs of service users or service providers in a plurality of related industries are automatically selected by the functions of this system. In addition, since the selection is made quickly and accurately, it is possible to provide a system that matches service providers and general service users according to the needs of service users.

In addition, in the service information utilization system 10 according to the present embodiment, conventionally, a beauty salon, a chiropractic clinic, etc. stores and manages a so-called "medical record", and as a service user, it is not possible to actively use it. Information can be browsed by service users and made public, and by having other service providers use the treatment information, users can receive more appropriate treatments from multiple service providers. At the same time, the service provider can secure a place for business and attracting customers, and the service user and the service provider can be efficiently matched while securing the interests of both parties.

Furthermore, in the service information utilization system 10 according to the present embodiment, the service user can add necessary personal data to the treatment information to enrich the treatment information. It can be held as treatment information with a lot of value.

Furthermore, in the service information utilization system 10 according to the present embodiment, service information that has existed in the form of conventional "medical charts" can be effectively used and utilized by service users and other service providers. As a result, it becomes possible for the service user to centralize and manage service information from a plurality of service providers who have received services in a database.
As a result, service providers in multiple industries can form a kind of "expert team" regarding the treatment of the service user as an individual, so the total production by the expert team will enhance the aesthetic appeal of the individual service user. , the effect of being able to draw out health efficiently.

The following modifications are possible in the embodiment described above.
(1) The database 12 may be inside the server 11 or may be a blockchain. It may be outside the server 11 . The server 11 may be a cloud server.
(2) When disclosing treatment information, the service user may be allowed to select which items to disclose.
(3) Treatment information may be made public only to those authorized by the service user 20 .

Since the present invention relates to a service information utilization system, it has wide industrial applicability.

10 Service information utilization system 11 Server 11A Registration processing unit 11B Designation processing unit 11C AI function unit 12 Database 12A User data 12B Provider data 12C Provision location data 12D Treatment information 13 User terminal 13A Login function processing unit 13B Reservation function processing unit 13C chat function processing unit 13D payment function processing unit 13E authentication function processing unit 13F personal information function processing unit 13G online function processing unit 13H AI function processing unit 13I EC function processing unit 14 provider terminal 14-1 provider terminal 14-2 provision Provider terminal 14-3 Provider terminal 14-4 Provider terminal 14-5 Provider terminal 14A Login function processing unit 14B Reservation function processing unit 14C Chat function processing unit 14D Payment function processing unit 14E Authentication function processing unit 14F Chart function processing unit 14G Encounter function processing unit 14H AI function processing unit 14I EC function processing unit 15 Communication network 20 Service user 21 Beautician 22 Aging care list 23 Manicurist 24 Esthetician 25 Reflexologist 50 Beautician for children 52 Pediatric hospital 53 English teacher 54 Babysitter 55 Music teacher 60 Home-visit beautician 62 General hospital for the elderly 64 Medical therapist masseuse 65 Dementia prevention therapy 100 Company/media

Claims (9)

A system that uses information on services provided by service providers to service users,
a server;
a user terminal capable of communicating with the server and used by the service user;
a provider terminal capable of communicating with the server and used by the service provider;
The server is
User data including the terms of use desired by the service user and information necessary for contact, and provider data including industry information on the industry of the service provider and information necessary for contacting the service user , a database storing provision location data relating to the service provision location,
The provider terminal can transmit service information provided by the service provider to the service user to the server, and the server can store the service information transmitted from the provider terminal in the database. and
A service information utilization system, wherein the user terminal can view the service information stored in the server. 2. The service information utilization system according to claim 1, wherein said user terminal or said provider terminal can write additional information to said service information stored in said database of said server. A plurality of the provider terminals are provided, and a plurality of service providers can communicate with the server using the provider terminals, and the service information stored in the server can be transmitted with the consent of the service user. 3. The service information utilization system according to claim 1, wherein the service information can be disclosed to service providers other than the service provider who provided the service. 4. The service information stored in the server according to claim 1, wherein the service information stored in the server can be made public to service providers in a business other than the service provider upon consent of the service user. The service information utilization system according to item 1. 5. The service information utilization system according to any one of claims 1 to 4, wherein said service is a treatment service. 6. The service information utilization system according to claim 1, wherein said service provider is a beauty-related service provider. 6. The service information utilization system according to claim 1, wherein said service provider is a health-related service provider. 6. The service information utilization system according to claim 1, wherein said service provider is a child rearing service provider. 6. The service information utilization system according to claim 1, wherein said service provider is an elderly care service provider.

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