JP2023096776A - Information processing system and program - Google Patents

Abstract

To provide an information processing system capable of selecting a practitioner more suitable for a customer.SOLUTION: In an information processing system, an information processing device 10 comprises: a practitioner management part 26 which manages identification information on a practitioner; a treatment record management part 30 which manages treatment record information in which contents related to treatment provided by a practitioner to a customer, in association with identification information on a practitioner; an acquisition part 20 which acquires desired treatment information on treatment desired by a customer desired from a customer terminal 16 used by a customer; a practitioner selection part 36 which selects a practitioner out of selection candidates based upon a correlation between the acquired desired treatment information and treatment record information on a practitioner as the selection candidate; and a notification part 22 which notifies the customer terminal 16 used by a customer of information on the selected practitioner.SELECTED DRAWING: Figure 1

Description

The present disclosure relates to an information processing system and program.

A beautician who is good at a treatment desired by a customer by storing specialty treatment information representing the treatment that the beautician is good at and searching for the specialty treatment information based on the desired treatment information on the treatment desired by the customer. has been proposed (see, for example, Patent Document 1).

JP 2007-193646 A

In the above-described prior art, since the search is performed based on the information on the favorite treatments reported by the beautician himself/herself, there is a possibility that the objectivity and reliability of the search results cannot be ensured.

One exemplary object of some aspects of the present invention is to provide a technique that enables a client to select a more appropriate practitioner.

An information processing system according to an aspect of the present disclosure includes a practitioner management unit that manages the identification information of a practitioner; an acquisition unit that acquires desired treatment information related to the treatment desired by the customer from the terminal used by the customer, the obtained desired treatment information, and the treatment record information of the candidates for selection and a notification unit for notifying a terminal used by a customer of information on the selected practitioner.

An information processing system according to another aspect of the present disclosure includes a practitioner management unit that manages the identification information of a practitioner, a customer management unit that manages the identification information of a customer, and records contents related to the treatment provided by the practitioner to the customer. A treatment record management unit that manages the obtained treatment record information in association with the identification information of the practitioner and the identification information of the customer, and the correlation between the customer's treatment record information and the treatment record information of the candidate for selection A practitioner selection unit for selecting a practitioner from selection candidates, and a notification unit for notifying a terminal used by a customer of information on the selected practitioner.

It should be noted that any combination of the above-described components and expressions of the present disclosure converted between devices, computer programs, recording media recording computer programs, etc. are also effective as aspects of the present disclosure.

According to the present disclosure, it is possible to select a more suitable practitioner for the customer.

1 is a diagram schematically showing a functional configuration of an information processing system according to an embodiment; FIG. FIGS. 2A to 2C are diagrams showing an example of the data structure of practitioner information managed by the practitioner management unit. 3A and 3B are diagrams showing an example of the data structure of customer information managed by the customer management section. FIGS. 4A to 4C are diagrams showing an example of the data structure of treatment record information managed by the treatment record management unit. 4 is a sequence diagram showing an example of the operation of the information processing system; FIG.

An overview of the present disclosure will be described. The present disclosure relates to an information processing system that matches customers with practitioners who provide treatments to the customers. An example of a treatment in the present disclosure is a beauty service, where the practitioner is a beautician or barber. In the present disclosure, the treatment record information (medical record information) that records the contents of the treatment provided to the customer by the practitioner is centrally managed by the information processing device, and the practitioner selected based on the treatment record information of the practitioner is sent to the customer. Present. According to the present disclosure, since it is possible to present a practitioner selected based on the performance of the practitioner, it is possible to improve the objectivity and reliability of matching compared to the case based on the self-reported information of the practitioner.

One of the purposes of the information processing system of the present disclosure is to present a practitioner who is highly compatible with the customer, for example, in response to a need such as being unable to find a practitioner who is compatible with the customer. Due to the circumstances of the client and the practitioner, there are cases where the client cannot request the treatment from a well-matched practitioner that the customer has been requesting continuously. In such a case, it is not easy to find a compatible practitioner to replace. It takes a lot of effort to search for a practitioner who seems to be compatible with one another using the Internet or the like, and if there is no compatibility after actually undergoing the therapy, another practitioner must be found. According to an example of the present disclosure, if there is past treatment record information for the customer, the practitioner is selected based on correlation between the customer's past treatment record information and the practitioner's treatment record information. According to this example, by selecting a practitioner considering the customer's preference for previous treatments, it is possible to present a practitioner who is considered to be highly compatible with the customer, so that the customer can find a new practitioner. Labor can be reduced.

In addition, in a business that communicates with customers face-to-face, practitioners have anxiety and trouble that they cannot grasp the customer's satisfaction with the treatment. According to an example of the present disclosure, evaluations from customers can be visualized, so anxiety of practitioners can be reduced. In addition, even if it is difficult for the customer to convey the content to the practitioner face-to-face, if the situation is not face-to-face via the information processing system, the client can convey his or her feelings and true intentions without hesitation. Therefore, according to one example of the present disclosure, both the practitioner and the client can increase their relationship perception and improve their relationship.

Hereinafter, the technology of the present disclosure will be described based on preferred embodiments with reference to the drawings. The embodiments are illustrative rather than limiting the invention, and not all features and combinations thereof described in the embodiments are necessarily essential to the invention. The same or equivalent constituent elements, members, and processes shown in each drawing are denoted by the same reference numerals, and duplication of description will be omitted as appropriate. In addition, the scale and shape of each part shown in each drawing are set for convenience in order to facilitate the explanation, and should not be construed as limiting unless otherwise mentioned. In addition, when terms such as “first” and “second” are used in this specification or claims, unless otherwise specified, they do not represent any order or importance, It is for distinguishing from the configuration of

An apparatus or method subject in the present disclosure comprises a computer. The main functions of the apparatus or method of the present disclosure are realized by the computer executing the computer program. A computer has a processor that operates according to a computer program as a main hardware configuration. Any type of processor can be used as long as it can implement functions by executing a computer program. A processor is composed of one or more electronic circuits including a semiconductor integrated circuit (IC, LSI, etc.). A computer program is recorded in a non-temporary recording medium such as a computer-readable ROM, optical disk, hard disk drive, or the like. The computer program may be pre-stored in a recording medium, or may be supplied to the recording medium via a wide area network including the Internet.

FIG. 1 is a diagram schematically showing the functional configuration of an information processing system 10 according to an embodiment. The information processing system 10 includes an information processing device 12 , a store terminal 14 and a customer terminal 16 . Information processing device 12 is connected to store terminal 14 and customer terminal 16 via network 18 .

Each block shown in the block diagram of the present disclosure can be realized by hardware such as a CPU and memory of a computer or a mechanical device, and is realized by a computer program or the like in terms of software. , and the functional blocks realized by their cooperation are drawn. It should be understood by those skilled in the art that these functional blocks can be implemented in various ways by combining hardware and software.

A computer program that implements the functions of at least some of the functional blocks shown in FIG. 1 may be installed in the storage of one or more computers. The CPUs of one or more computers may display the functions of the functional blocks shown in FIG. 1 by reading the computer program installed in the computer into the main memory and executing it.

Moreover, the functions of the plurality of functional blocks shown in FIG. 1 may be executed by a single computer, or may be distributed and executed by a plurality of computers. When the functions of the plurality of functional blocks shown in FIG. 1 are distributed and executed by a plurality of computers, the plurality of computers are connected to a communication network including LAN (Local Area Network), WAN (Wide Area Network), and the Internet. You may send and receive data via

The information processing device 12 executes information processing for providing a platform operated by an intermediary business operator that matches customers and practitioners. The information processing device 12 includes an acquisition unit 20, a notification unit 22, a store management unit 24, a practitioner management unit 26, a customer management unit 28, a treatment record management unit 30, a product management unit 32, and a diary management unit. A section 34 , a practitioner selection section 36 and a product proposal section 38 are provided.

Acquisition unit 20 acquires information from store terminal 14 and customer terminal 16 via network 18 . The notification unit 22 notifies the store terminal 14 and the customer terminal 16 of the information via the network 18 .

The store management unit 24 stores and manages information (also referred to as store information) regarding stores that provide treatments to customers. The store management unit 24 manages store information based on information acquired from the store terminal 14 through the acquisition unit 20 . The store information includes information such as the store name, telephone number, location, business date and time, treatment menu, fee, store description, and store image, using the store ID, which is the identification information of the store, as a key. When the store is a beauty salon, specific examples of the treatment menu are cut, shampoo, color, perm, straightening, treatment, and hair setting. A fee is set for each treatment menu, for example.

The operator management unit 26 stores and manages information about the operator who provides the treatment (also referred to as operator information). The operator management unit 26 manages operator information based on information acquired from the store terminal 14 through the acquisition unit 20 . The operator information manages operator attribute information, specialty treatment information, specialty attribute information, and the like, using operator ID, which is identification information of the operator, as a key.

FIGS. 2A to 2C show an example of the data structure of practitioner information managed by the practitioner management unit 26. FIG. FIG. 2(a) shows an example of the data structure of practitioner attribute information included in practitioner information. The practitioner attribute information includes attribute information such as a store ID, name, age, tastes and preferences, explanation of the practitioner, and image of the practitioner, using the practitioner ID as a key. Hobbies and preferences include information such as the practitioner's favorite magazines, entertainers, and brands. The practitioner's explanation is a comment that simply expresses the features of the practitioner, and is displayed on a web page or the like that introduces the practitioner. The operator image is, for example, a photograph of the operator's face.

FIG. 2(b) shows an example of the data structure of the expert treatment information included in the operator information. The specialty treatment information is information relating to the treatment that the practitioner is good at, and includes information such as the treatment menu and treatment technique, with the operator ID as a key. If the practitioner is a beautician, the specialty treatment information includes information such as specialty hairstyles, cutting techniques, coloring techniques, perm techniques, and curly hair straightening. The information processing device 12 holds, for example, table information of classification numbers (for example, S1~, T1~, U1~, V1~, W1~) indicating the types of treatment menus and treatment techniques. The type of treatment technique is specified.

FIG. 2(c) shows an example of the data structure of specialty attribute information included in practitioner information. The specialty attribute information is information related to the customer attribute information that the practitioner is good at, and includes information such as the customer's age, sex, and tastes and preferences, using the practitioner ID as a key. The specialty attribute information may include, for example, information on favorite topics during the treatment (for example, fashion, interior, travel, sports, art, gourmet food, romance, work, parenting).

The practitioner management unit 26 may manage, as the practitioner information, appointment information indicating the date and time of attendance of the practitioner and the appointment date and time.

The customer management unit 28 stores and manages information (also referred to as customer information) regarding customers who receive treatment. The customer management unit 28 manages customer information based on information acquired from the customer terminal 16 through the acquisition unit 20 . The customer information manages customer attribute information, treatment request information, and the like, using a customer ID, which is customer identification information, as a key.

3A and 3B are diagrams showing an example of the data structure of customer information managed by the customer management unit 28. FIG. FIG. 3A shows an example of the data structure of customer attribute information included in customer information. The customer attribute information includes information such as name, age, sex, occupation, family composition, tastes and preferences, with customer ID as a key. Hobbies and tastes may include information such as the customer's favorite magazines, celebrities, and brands, as well as information such as favorite topics during treatment and favorite products.

FIG. 3(b) shows an example of the data structure of treatment request information included in the customer information. The treatment request information is information about the treatment desired by the customer, including the treatment menu and treatment technique desired by the customer, the quality and condition of the treatment site of the customer, concerns, budget and required time for treatment, frequency of treatment, location of treatment. , including information such as store and practitioner preference attributes. When the site to be treated is hair, the desired treatment information may include information such as the hairstyle desired by the customer, the hair quality of the customer, and the customer's concerns about the hair. Hair quality information includes hair thickness, hair volume, hair hardness, hair color, stiffness, split ends, hair breakage, static electricity, curly hair, and ease of hair loss. It may also include information such as Information about hair problems includes: hair spreads easily, tends to get tangled, takes a long time to set, does not work well, does not last long, does not know when to cut hair, bangs curl, is sticky at night, It may include information such as lack of volume, staining with perming agents or coloring agents, easy color loss, easy perm removal, and concerns about gray hair.

The treatment record management unit 30 stores and manages treatment record information in which the content of the treatment provided by the practitioner to the customer is recorded. For example, the treatment record management unit 30 generates treatment record information based on treatment reservation information obtained from the customer terminal 16, and updates the treatment record information based on information obtained from the store terminal 14 after treatment. The treatment record management unit 30 manages the treatment record information in association with the practitioner ID, which is the identification information of the practitioner who provided the treatment, and the customer ID, which is the identification information of the customer who received the treatment.

4A to 4C are diagrams showing an example of the data structure of treatment record information managed by the treatment record management unit 30. FIG. FIG. 4A shows an example of the data structure of basic information included in treatment record information. The basic information includes information such as store ID, practitioner ID, customer ID, date and time of treatment, fee, required time, etc., using record ID, which is identification information of the treatment record, as a key.

The treatment information includes treatment request information of the customer before receiving the treatment and treatment result information relating to the results of the treatment provided to the customer. The desired treatment information may include information such as the hairstyle desired by the customer, the quality of the customer's hair before the treatment, and hair concerns. The desired treatment information includes, for example, the same data as the desired treatment information in FIG. 3(b) using the record ID as a key. The treatment request information included in the treatment information records the customer's treatment request information at the time of the treatment.

FIG. 4B shows an example of the data structure of treatment performance information included in treatment record information. The treatment performance information may include information such as treatment menus, treatment techniques, and advice provided for realizing the customer's wishes included in the treatment request information. The treatment performance information may include information such as the site of the cut, the length of the cut, the type of scissors and cutting technique used for the cut, the type of drug used for color, perm, treatment, etc., and the application time. The treatment performance information may include information about the quality and condition of the customer's treatment site specified by the operator, and may include, for example, information such as the customer's hair quality and hair concerns from the operator's point of view. The treatment performance information may include information on topics during treatment. The treatment performance information may include image data obtained by imaging the client's treatment site before and after the treatment. The treatment performance information may include video data obtained by imaging the treatment site of the customer during treatment, and may include, for example, a set video obtained by imaging the hair setting process by the practitioner.

The treatment record management unit 30 may manage the treatment evaluation information regarding the customer's evaluation of the treatment in association with the treatment record information. For example, when the treatment record management unit 30 registers treatment performance information based on information acquired from the store terminal 14 , the notification unit 22 notifies the customer terminal 16 of a request for input of treatment evaluation information. The treatment record management unit 30 manages treatment evaluation information acquired from the customer terminal 16 in association with treatment record information.

FIG. 4C shows an example of the data structure of treatment evaluation information included in treatment record information. The treatment evaluation information uses the record ID as a key, and may include comments and scores (e.g., 5-level evaluation) indicating a comprehensive evaluation of the treatment, and may include information on items such as treatment menus, treatment techniques, topics during treatment, fees, and required time. Comments and scores indicating individual evaluation may be included. In consideration of cases where it is difficult to numerically evaluate by points, or cases where there is a concern that clarifying the evaluation by points may give a harsh impression to the practitioner, evaluation by pictograms, symbols, etc. may be possible. . When a pictogram or symbol is input as an evaluation, the type of pictogram or symbol may be converted into points (numerical values) and recorded. The treatment record management unit 30 may manage, as treatment evaluation information, comments for follow-up from the practitioner in response to the customer's evaluation. The treatment record management unit 30 may manage comments and points regarding the customer's re-evaluation of comments from the practitioner as treatment evaluation information. The treatment record management unit 30 may generate treatment evaluation information based on diary information stored in the diary management unit 34 .

The product management unit 32 stores and manages information on products used by customers (also referred to as product information). As product information, the product management unit 32 manages information such as product names, product types, product images, and product descriptions using product IDs, which are product identification information, as keys. The product management unit 32 stores and manages product purchase history information by customers. The purchase history information includes information such as customer ID, product ID, date and time of purchase, purchase amount, and number of purchases. The product management unit 32 stores and manages product evaluation information regarding customer evaluations of products. For example, the product management unit 32 notifies the customer terminal 16 used by a customer who has a product purchase history of a request for inputting product evaluation information through the notification unit 22 . The product management unit 32 manages product evaluation information acquired from the customer terminal 16 in association with product information or purchase history information. The product evaluation information may include comments and points indicating a comprehensive evaluation of the product (e.g., 5-level evaluation), and may include comments and points indicating individual evaluations of items such as the method of use of the product, the effect of use, and the price. . The product management unit 32 may generate product evaluation information based on diary information stored in the diary management unit 34 .

The diary management unit 34 stores and manages diary information freely written by the customer regarding treatments and products. The diary management unit 34 acquires diary information from the customer terminal 16 through the acquisition unit 20 and manages the diary information in association with customer identification information. The diary information may include progress information regarding the progress of the customer's treatment site after the treatment. For example, if the content of the treatment is a treatment, the progress information may include information about the continuity of the effect of the treatment, such as "hair is easy to put together even after 1 month" and "hair breakage has increased after 2 weeks". . The diary management unit 34 may manage diary information in association with treatment record information. The diary information may include information on the progress of the customer's body part for which the product is to be used. For example, if the product is a treatment, information about the effect of the product on the customer's part (for example, hair) such as "My hair became more manageable after using it for a week" and "My hair became easier to spread after using it every day" is included. may The diary management unit 34 may manage diary information in association with purchase history information.

A practitioner selection unit 36 selects a practitioner suitable for a customer based on a request from the customer terminal 16 . The practitioner selection unit 36 acquires desired treatment information from the customer terminal 16 through the acquisition unit 20, and selects a practitioner who matches the desired treatment information. The operator selection unit 36 narrows down the shops as selection candidates based on the treatment location specified by the customer. The practitioner selection unit 36 may narrow down the stores to be selection candidates based on the attributes of the store specified by the customer (for example, the atmosphere of the store). The practitioner selection unit 36 narrows down the practitioners who are available for reservation at the stores as selection candidates based on the treatment date and time designated by the customer and the reservation information of the practitioner. A practitioner selection unit 36 calculates fees for a candidate practitioner based on a treatment menu specified by a customer, and narrows down the practitioners within the customer's budget. The practitioner selection unit 36 extracts practitioners as selection candidates based on the location, date and time, and budget, which are basic conditions specified by the customer.

The operator selection unit 36 selects selection candidates based on detailed conditions (treatment menu, treatment technique, hairstyle, hair quality, hair concerns, attributes of the operator, etc.) different from the basic conditions included in the desired treatment information. Choose a practitioner from among The practitioner selection unit 36 selects a practitioner based on the correlation between the desired treatment information specified by the customer and the practitioner's treatment record information. The operator selection unit 36 calculates, for example, an evaluation value indicating the similarity between the desired treatment information specified by the customer and the operator's treatment record information, and selects the operator with the highest evaluation value. The evaluation value calculated by the operator selection unit 36 has a higher score as the number of matching points increases, and a higher score as the number of registrations of treatment record information having more matching points increases. For example, if the hair style desired by a customer is "long with bangs", the practitioner who has a large number of registered treatment record information for "long, with bangs" will receive a high score, and "short" and "without bangs" will receive a high score. A practitioner with a large number of registrations of treatment record information has a low score. By comparing the treatment request information desired by the customer with the treatment record information of the operator, the operator with a large number of achievements of the treatment desired by the customer can be selected.

The practitioner selection unit 36 may select a practitioner from the selection candidates further based on treatment evaluation information associated with the practitioner's treatment record information. The operator selection unit 36 may further calculate the evaluation value based on the treatment evaluation information. The evaluation value calculated by the practitioner selection unit 36 may be weighted according to the level of the customer evaluation included in the treatment evaluation information. It may be calculated so that the higher the number, the lower the score. For example, if the hair style desired by the customer is "long with bangs", the practitioner who receives a high evaluation from the customer for the treatment record of "long with bangs" will receive a high score. Practitioners who receive low evaluations from customers for their treatment records receive low scores. The evaluation value based on the treatment evaluation information may be added to or multiplied by the evaluation value based on the treatment record information. Further based on the treatment evaluation information, it is possible to select a practitioner who obtains a high evaluation for the treatment desired by the customer.

The practitioner selection unit 36 may select a practitioner from the selection candidates further based on the customer's treatment record information. If the customer's treatment record information is already registered, the practitioner may be selected further based on the correlation between the customer's past treatment record information and the practitioner's treatment record information. The operator selection unit 36 calculates, for example, an evaluation value indicating the similarity between the customer's past treatment record information and the operator's treatment record information, and selects the operator with the higher evaluation value. The evaluation value calculated by the practitioner selection unit 36 is, for example, higher as the number of registrations of treatment record information similar to treatment record information highly evaluated by the customer in the past increases. The higher the evaluation from another customer for the treatment record information similar to the record information, the higher the score. Based on the customer's past treatment record information, it is possible to take into consideration the viewpoint of the practitioner who is an expert, and it is possible to more appropriately select a practitioner who is highly likely to satisfy the customer's wishes.

The practitioner selection unit 36 may select a practitioner from the selection candidates further based on the customer's attribute information. The practitioner selection unit 36 may select a practitioner further based on the correlation between the customer's attribute information and the customer's attribute information associated with the practitioner's treatment record information. The practitioner selection unit 36, for example, calculates an evaluation value indicating the similarity between the customer attribute information and the customer attribute information associated with the practitioner's treatment record information, and selects a practitioner with a higher evaluation value. You may choose. For example, if the attribute of the customer is "female, 32 years old, likes to travel", the practitioner with the largest number of registered treatment record information associated with the customer with the attribute "female, early 30s, likes to travel" is selected. be done. Further based on the customer's attribute information, it is possible to select a practitioner that matches the customer's tastes and preferences.

The practitioner selection unit 36 may select a practitioner from among the selection candidates further based on the practitioner's favorite treatment information. The operator selection unit 36 may select the operator based on the correlation between the desired treatment information specified by the customer and the operator's favorite treatment information. For example, the evaluation value calculated by the operator selection unit 36 becomes a higher score as the number of matching points between the customer's desired treatment information and the operator's favorite treatment information increases. The practitioner selection unit 36 may select a practitioner from the selection candidates further based on the practitioner's specialty attribute information. The practitioner selection unit 36 may select a practitioner based on the correlation between the customer's attribute information and the practitioner's specialty attribute information. For example, the evaluation value calculated by the practitioner selection unit 36 becomes a higher score as the number of matching points between the customer's attribute information and the practitioner's specialty attribute information increases. Further based on the information on the specialty that the practitioner self-reports, it is possible to select a practitioner who is good at the treatment desired by the customer and the attribute of the customer.

The practitioner selection unit 36 may select a predetermined number of practitioners from the selection candidates, for example, may select 3 or more and 5 or less practitioners. By providing a plurality of practitioner options to be notified to the customer terminal 16, the customer can be given the right to make the final decision, and customer satisfaction can be enhanced by making the final decision by the customer himself/herself. In addition, by reducing the options of the practitioner to be notified to the customer terminal 16, it is possible to reduce the burden on the customer when making a final decision, and prevent difficulty in making the final decision due to too many options.

The practitioner selection unit 36 may select a plurality of practitioners based on one selection criterion. The practitioner selection unit 36 may calculate the evaluation values of the practitioners who are candidates for selection using only one selection criterion, and select a plurality of practitioners in descending order of the calculated evaluation values. The practitioner selection unit 36 may select multiple practitioners based on multiple selection criteria. The practitioner selection unit 36 may use a first selection criterion that uses all of the customer-related conditions and a second selection criterion that excludes some of the customer-specified conditions. The second selection criterion may be, for example, a selection criterion that excludes any of the location, date and time, and budget, which are the basic conditions specified by the customer. When using the second selection criterion, the practitioner selection unit 36 may select a practitioner whose evaluation value is higher than when using the first selection criterion. In this case, the location may be a little far away, or the budget may be slightly exceeded, but it is possible to propose a practitioner who is considered to have a very high compatibility with the customer.

The practitioner selection unit 36 notifies the customer terminal 16 of information on the selected practitioner through the notification unit 22 . The practitioner selection unit 36 may notify the customer terminal 16 of only the practitioner information of the selected practitioner, or may notify the customer terminal 16 of the practitioner information of the selected practitioner. The customer terminal 16 may be notified of the associated treatment evaluation information. The operator selection unit 36 may calculate evaluation values for a plurality of pieces of treatment record information associated with the selected operator, and notify the customer terminal 16 of treatment record information with high evaluation values. The practitioner selection unit 36 may notify the customer terminal 16 of treatment evaluation information associated with treatment record information with a high evaluation value, and may notify the customer terminal 16 of treatment evaluation information highly evaluated by another customer. may The operator selection unit 36 may notify the customer terminal 16 of information for reproducing the video data associated with the treatment record information, and the video data of the treatment highly evaluated by another customer (for example, a set video). may be notified to the customer terminal 16. The moving image data may be a moving image taken during another customer's treatment, or may be a moving image prepared in advance irrespective of the actual treatment. Such treatment record information and treatment evaluation information have many matching points with the customer's conditions, and can be said to be the information that was the decisive factor in the selection of the practitioner. Therefore, by notifying the customer terminal 16 of treatment record information and treatment evaluation information as information related to the selected practitioner, it is possible to provide the customer with useful information for making a final decision on the practitioner.

The product proposal unit 38 determines a product to be proposed to the customer based on the customer's treatment record information, and notifies the customer terminal 16 of information on the determined product. The product proposal unit 38 determines products useful for maintenance of the customer's treatment site after treatment, for example, based on the customer's treatment record information. When the treatment site is hair, specific examples of products are hair care products such as shampoos, conditioners, treatments, hair dryers, curling irons, and hot curlers.

The product proposal unit 38 may determine products to be proposed to the customer based on treatment record information of multiple customers and product evaluation information of multiple customers. For example, the customer is classified based on the treatment record information of the customer, and the product highly evaluated by the customer of the same classification as the customer to whom the product is proposed is determined. The product proposal unit 38 may classify customers using a so-called collaborative filtering technique and determine products to be proposed. For example, it will be possible to propose products that are highly rated by customers who have undergone similar treatments, or products that are highly rated by customers who have similar hair textures and hair concerns, which can be useful to customers. We can offer high quality products.

Next, the functional configuration of the store terminal 14 will be explained. The store terminal 14 is a terminal used in a store that provides treatments to customers, and is used by the store manager and the practitioner who works at the store. The store terminal 14 is a personal computer, a tablet terminal, or the like installed in the store. The store terminal 14 includes a communication unit 40, a display operation unit 42, an imaging unit 44, a store setting unit 46, a practitioner setting unit 48, a treatment record input unit 50, a customer evaluation viewing unit 52, and a diary viewing unit. a portion 54;

The communication unit 40 communicates with the information processing device 12 through the network 18 . The communication unit 40 transmits information input to the store terminal 14 to the information processing device 12 and receives information to be displayed on the store terminal 14 from the information processing device 12 .

The display operation unit 42 is configured by, for example, a touch panel display, and realizes screen display and input operation for operating the store terminal 14 . The display/operation unit 42 may have a separate display unit and an operation unit, or may have a display unit such as a liquid crystal display and an operation unit such as a mouse and a keyboard. The input operation may be free description or selective.

The image capturing unit 44 is a camera for capturing an image of a customer who provides treatment and generating image data and moving image data. The imaging unit 44 may be built in the store terminal 14 or may be configured separately from the store terminal 14 .

The store setting unit 46 receives setting of store information managed by the store management unit 24 . The store setting unit 46 causes the display operation unit 42 to display an input screen for inputting store information, and transmits the store information input to the input screen to the information processing device 12 through the communication unit 40 .

The operator setting unit 48 receives setting of operator information managed by the operator management unit 26 . The practitioner setting unit 48 causes the display operation unit 42 to display an input screen for inputting practitioner information, and transmits the practitioner information input to the input screen to the information processing device 12 through the communication unit 40 .

The treatment record input unit 50 receives input of treatment record information managed by the treatment record management unit 30 . The treatment record input unit 50 causes the display operation unit 42 to display an input screen for inputting treatment record information, and transmits the practitioner record information input to the input screen to the information processing device 12 through the communication unit 40 . The treatment record input unit 50 may receive image data and video data captured by the imaging unit 44 through an input screen, associate the image data and video data with the treatment record information, and transmit the information to the information processing device 12 . The treatment record input unit 50 may cause the display operation unit 42 to display a viewing screen for viewing treatment reservation information and desired treatment information provided by a customer.

The customer evaluation browsing unit 52 causes the display operation unit 42 to display a browsing screen for browsing the treatment evaluation information managed by the treatment record management unit 30 . The customer evaluation browsing unit 52 causes the display operation unit 42 to display an input screen for inputting the practitioner's comment on the treatment evaluation information input by the customer, and processes the comment information input to the input screen through the communication unit 40. It may be sent to device 12 .

The customer evaluation browsing unit 52 may cause the display operation unit 42 to display a browsing screen for browsing the product evaluation information managed by the product management unit 32 . The customer evaluation browsing unit 52 causes the display operation unit 42 to display an input screen for inputting the practitioner's comment on the product evaluation information input by the customer, and processes the comment information input to the input screen through the communication unit 40. It may be sent to device 12 .

The diary viewing unit 54 causes the display operation unit 42 to display a viewing screen for viewing diary information managed by the diary management unit 34 . The diary browsing unit 54 causes the display operation unit 42 to display an input screen for inputting the practitioner's comment on the customer's diary, and transmits the comment information input to the input screen to the information processing device 12 through the communication unit 40. may

Next, the functional configuration of the customer terminal 16 will be explained. The customer terminal 16 is a terminal used by the customer, such as a personal computer, a tablet terminal, or a smart phone owned by the customer. The customer terminal 16 includes a communication unit 60, a display operation unit 62, an imaging unit 64, a user setting unit 66, a practitioner search unit 68, a treatment record viewing unit 70, a product search unit 72, and a diary input unit. 74.

The display operation unit 62 is configured by, for example, a touch panel display, and realizes screen display and input operation for operating the customer terminal 16 . The display/operation unit 62 may have a separate display unit and an operation unit, or may have a display unit such as a liquid crystal display and an operation unit such as a mouse and a keyboard.

The imaging unit 64 is a camera for generating image data and moving image data obtained by imaging a customer or a product used by the customer. The imaging unit 64 may be built in the customer terminal 16 or may be configured separately from the customer terminal 16 .

The user setting unit 66 receives setting of customer information managed by the customer management unit 28 . The user setting unit 66 causes the display operation unit 62 to display an input screen for inputting customer information, and transmits the customer information input to the input screen to the information processing device 12 through the communication unit 60 . The user setting unit 66 may receive input of the customer's desired treatment information.

The practitioner search unit 68 causes the display operation unit 62 to display an input screen for inputting conditions regarding treatment, and transmits the conditions input to the input screen to the information processing device 12 through the communication unit 60 . The practitioner search unit 68 associates the conditions input on the input screen with the identification information of the customer who uses the customer terminal 16 and transmits them to the information processing device 12 . The practitioner search unit 68 may receive an input of the customer's desired treatment information. The practitioner search unit 68 may, for example, receive an input related to the location, date and time, and budget, which are basic conditions specified by the customer. The operator search unit 68 may accept input of detailed conditions for a desired treatment (treatment menu, treatment technique, hairstyle, hair quality, hair concerns, attributes of the operator, etc.) different from the basic conditions.

The operator search unit 68 acquires information on the search result of the operator from the information processing device 12 through the communication unit 60 and causes the display operation unit 62 to display the information. For example, the practitioner search unit 68 acquires information about the practitioner selected by the practitioner selection unit 36 from the information processing device 12 and causes the display operation unit 62 to display the information. The operator search unit 68 may acquire operator information, store information, treatment record information, treatment evaluation information, and the like as information on the operator from the information processing device 12 and cause the display operation unit 62 to display the information.

The practitioner search unit 68 may cause the display operation unit 62 to display a reservation screen for reserving a treatment. The practitioner search unit 68 may acquire the availability information of the practitioner selected by the customer from the information processing device 12, display it on the display operation unit 42, and receive the input of the reservation date and time from the customer. The practitioner search unit 68 may associate the input appointment date and time with the client's identification information and the practitioner's identification information, and transmit them to the information processing device 12 .

The treatment record browsing unit 70 acquires treatment record information managed by the treatment record management unit 30 from the information processing device 12 through the communication unit 60 and causes the display operation unit 62 to display the information. The treatment record browsing unit 70 acquires treatment record information associated with the identification information of the customer using the customer terminal 16 and causes the display operation unit 62 to display the information. The treatment record viewing unit 70 may cause the display operation unit 62 to display moving image data such as a set moving image associated with the treatment record information. The treatment record viewing unit 70 may acquire treatment record information associated with a customer other than the customer using the customer terminal 16 and cause the display operation unit 62 to display the information.

The treatment record viewing unit 70 may cause the display operation unit 62 to display an input screen for inputting treatment evaluation information, and transmit the treatment evaluation information input to the input screen to the information processing device 12 through the communication unit 60. . The treatment record browsing unit 70 may display a comment from the practitioner on the treatment evaluation information, display an input screen for inputting a re-evaluation of the comment from the practitioner, and display the re-evaluation input on the input screen. You may transmit evaluation information to the information processing apparatus 12 through the communication part 60. FIG.

The product search unit 72 causes the display operation unit 62 to display an input screen for searching for products managed by the product management unit 32, and transmits the search conditions input to the input screen to the information processing device 12 through the communication unit 60. Send. The product search unit 72 acquires information on product search results from the information processing device 12 through the communication unit 60 and causes the display operation unit 62 to display the information. For example, the product search unit 72 may acquire information about the product determined by the product proposal unit 38 from the information processing device 12 and cause the display operation unit 62 to display the information. The product search unit 72 may acquire product information, product evaluation information, and the like from the information processing device 12 as information about products, and cause the display operation unit 62 to display the information.

Diary input unit 74 causes display operation unit 42 to display an input screen for inputting diary information managed by diary management unit 34 . Diary input unit 74 transmits the diary information input on the input screen to information processing device 12 through communication unit 60 . The diary input unit 74 may receive image data and moving image data captured by the imaging unit 64 through an input screen, associate the image data and moving image data with the diary information, and transmit the information to the information processing device 12 .

The diary input unit 74 may cause the display operation unit 42 to display information about the theme of the diary in order to prompt the customer to enter the diary. Based on the customer's treatment record information and purchase history information, the diary input unit 74 causes the display operation unit 42 to display information about the treatment received by the customer and the product used by the customer, including the customer's evaluation of the treatment and product. You may be prompted to enter a diary. The diary input unit 74 may associate the diary information with the record ID and the product ID and transmit the diary information to the information processing apparatus 12 when the customer enters a diary about treatments and products.

FIG. 5 is a sequence diagram showing an example of the operation of the information processing system 10. As shown in FIG. The customer terminal 16 transmits the customer information input by the customer to the information processing device 12 (S10). The information processing device 12 registers the customer information acquired from the customer terminal 16 (S12), and notifies the customer terminal 16 of completion of registration (S14). The customer terminal 16 transmits the treatment request information input by the customer to the information processing device 12 (S16). The information processing device 12 selects a practitioner based on the desired treatment information acquired from the customer terminal 16 (S18). The information processing device 12 selects a practitioner based on the correlation between the acquired desired treatment information and the treatment record information of the candidate practitioner. The information processing device 12 notifies the customer terminal 16 of information regarding the selected practitioner (S20).

The customer terminal 16 displays the information about the operator acquired from the information processing device 12 (S22). When the client terminal 16 receives an input to reserve a practitioner from the client, the client terminal 16 transmits reservation information to the information processing device 12 (S24). The information processing device 12 generates treatment record information based on the reservation information acquired from the customer terminal 16 (S26). The treatment record information at the time of S26 includes treatment request information, but does not include treatment performance information. The information processing device 12 notifies the store terminal 14 of the treatment record information (S28).

The store terminal 14 transmits the treatment record information input by the operator after the treatment to the customer to the information processing device 12 (S30). The treatment record information at the time of S30 includes treatment performance information. The information processing device 12 acquires the treatment record information from the shop terminal 14 and updates the treatment record information (S32). The information processing device 12 notifies the customer terminal 16 of an input request for the treatment evaluation information corresponding to the treatment record information (S34). The customer terminal 16 transmits the treatment evaluation information input by the customer to the information processing device 12 (S36). The information processing device 12 registers the treatment evaluation information acquired from the customer terminal 16 (S38), and notifies the shop terminal 14 of the treatment evaluation information (S40).

The present disclosure has been described above based on the embodiments. It should be understood by those skilled in the art that this embodiment is an example, and that various modifications can be made to the combination of each component or each treatment process, and such modifications are within the scope of the present disclosure.

In the above-described embodiment, a treatment service in a beauty salon was exemplified. This embodiment can be applied to any treatment service other than beauty salons. For example, nail salons where nails are treated, eyelash salons where eyelashes are treated, relaxation salons and massage parlors where shoulders and waist are treated, beauty salons where face and whole body are treated, and other orthopedic clinics. It may be applied to intermediary business in such as.

In the above embodiment, the case where the treatment record management unit 30 and the product management unit 32 generate the evaluation information based on the diary information stored in the diary management unit 34 has been described. In a modified example, evaluation information may be generated by acquiring information on treatments and products from an external social networking service (SNS) used by the customer.

In a modified example, the information processing device 12 may further include a payment management unit for providing a payment function from the customer to the operator or the store. The payment management unit may execute payment processing for paying the treatment fee from the customer to the practitioner after the treatment. The payment management unit may execute payment processing using payment means (credit card, barcode payment, etc.) registered in advance in the customer information. The payment manager may allow the payment of tips (additional money for the treatment) from the customer to the practitioner. For example, the information processing device 12 may cause the customer terminal to display a screen for inputting the tip amount upon receiving the treatment record information after the treatment. The customer can pay any additional money to the practitioner through the customer terminal.

Several aspects of the disclosure are described below.

A first aspect includes a practitioner management unit that manages the identification information of a practitioner, and a practitioner management unit that manages treatment record information that records details related to the treatment provided by the practitioner to the customer in association with the identification information of the practitioner. A record management unit, an acquisition unit that acquires treatment request information related to a treatment desired by a customer from a terminal used by the customer, and a correlation between the acquired treatment request information and treatment record information of a candidate for treatment. An information processing system comprising a practitioner selection unit that selects a practitioner from among selection candidates based on the above, and a notification unit that notifies a terminal used by a customer of information related to the selected practitioner. According to the first aspect, based on the correlation between the customer's treatment request information and the treatment record information of the candidate for treatment, a practitioner who can realize the customer's request for treatment is sent to the customer. can present. As a result, it is possible to improve the objectivity and reliability of the content of presentation compared to the case of selecting a practitioner based on information self-reported by the practitioner.

A second aspect is the information processing system according to the first aspect, wherein the notification unit notifies a terminal used by a customer of information related to treatment record information of the selected practitioner. According to the second aspect, since the treatment results of the practitioner can be presented to the customer, the objectivity and reliability of the presented contents can be further improved compared to the case where the treatment results are not presented.

In a third aspect, the acquisition unit acquires treatment evaluation information regarding the customer's evaluation of the treatment from a terminal used by the customer, and the treatment record management unit associates the acquired treatment evaluation information with treatment record information. according to the first or second aspect, wherein the operator selection unit selects the operator further based on the treatment evaluation information associated with the treatment record information of the candidate operator. information processing system. According to the third aspect, it is possible to further improve the objectivity and reliability of the presented content based on the customer's evaluation information on the practitioner's treatment performance. For example, by presenting to the customer a practitioner who is highly evaluated by the customer and has a proven track record of treatment, it is possible to present a practitioner who can achieve the customer's desired treatment with high quality.

A fourth aspect is the information processing according to the third aspect, wherein the notification unit notifies the terminal used by the customer of information regarding treatment evaluation information associated with the treatment record information of the selected practitioner. System. According to the fourth aspect, since evaluation information by another customer regarding the treatment results of the practitioner can be presented to the customer, the objectivity and reliability of the presented content can be further improved compared to the case where the evaluation information is not presented.

A fifth aspect further comprises a customer management unit that manages customer identification information, the treatment record management unit manages the treatment record information in correspondence with the customer identification information, and the acquisition unit is used by the customer. client identification information is acquired from the terminal, and the practitioner selection unit selects a practitioner further based on treatment record information associated with the acquired customer identification information. It is an information processing system according to any one aspect. According to the fifth aspect, in order to take into consideration the results of treatments recorded by practitioners who are specialists regarding treatments that the customer has received in the past, it is possible to present an appropriate practitioner by taking into account the viewpoint of the expert. In addition, by taking into consideration the customer's evaluation of the past treatment, it is possible to present a practitioner more appropriately considering the customer's preference for the past treatment.

A sixth aspect further comprises a product proposal unit that determines a product to be proposed to the customer based on the customer's treatment record information, and the notification unit notifies the terminal used by the customer of information on the determined product. The information processing system according to the fifth aspect. According to the sixth aspect, since a product can be proposed based on the results of treatments recorded by a practitioner who is an expert regarding treatments that the customer has received in the past, more appropriate products can be provided to the customer, taking into consideration the viewpoint of the expert. I can suggest.

In a seventh aspect, the acquisition unit acquires product evaluation information related to customer evaluations of products from a terminal used by the customer, and the product proposal unit acquires treatment record information of a plurality of customers and The information processing system according to the sixth aspect, wherein the product to be proposed to the customer is determined based on the product evaluation information. According to the seventh aspect, it is possible to classify a plurality of customers based on their treatment results and propose products with high customer evaluations for each of the customer classifications. I can suggest.

An eighth aspect is the information processing system according to any one of the fifth to seventh aspects, wherein the notification unit notifies a terminal used by the customer of information for displaying treatment record information of the customer. is. According to the eighth aspect, by presenting the customer with a treatment record by a practitioner who is a specialist, it is possible to give various advices to get the customer to repeat the treatment. The customer can manage the details of past treatments in detail, and can refer to the treatment records when performing maintenance on the treatment site or when selecting products to be used for maintenance.

In a ninth aspect, the treatment record management unit manages moving image data of the treatment provided to the customer in association with treatment record information, and the notification unit stores the treatment record of the customer in a terminal used by the customer. The information processing system according to the eighth aspect, which notifies information for reproducing moving image data associated with the information. According to the ninth aspect, by presenting to the customer video data obtained by imaging a treatment site that the customer cannot directly confirm during the treatment, it is possible to improve the customer's satisfaction and reliability of the treatment. The customer can maintain the treatment site by himself/herself based on the video data, which improves convenience for the customer.

In a tenth aspect, the operator selection unit evaluates the correlation between the acquired desired treatment information and the treatment record information of the operator who is a candidate for selection using a plurality of selection criteria, and the plurality of selection criteria , and the notification unit notifies the terminal used by the customer of information about the selected plurality of practitioners. It is an information processing system. According to the tenth aspect, by selecting a practitioner using a plurality of selection criteria, a plurality of practitioners of different types can be presented. For example, it is possible to offer unexpected proposals to the customer, notify the customer of a new challenge method, and show the possibility of meeting a new self.

An eleventh aspect is any one of the first to tenth aspects, wherein the practitioner selection unit selects a practitioner further based on the number of registered practitioners in the treatment record information of candidates for selection. information processing system. According to the eleventh aspect, by selecting a practitioner based on the number of registrations of the treatment record information, it is possible to present a practitioner with a rich track record.

In a twelfth aspect, the operator management unit manages specialty treatment information related to the treatment that the operator is good at in association with identification information of the operator, and the operator selection unit manages the operator's specialty. 11. The information processing system according to any one of the first to eleventh aspects, wherein the operator is selected further based on specialty treatment information regarding the treatment to be performed. According to the twelfth aspect, it is possible to present a practitioner who feels good at the treatment content desired by the customer, and to present a practitioner who is more compatible with the customer.

In a thirteenth aspect, the treatment record management unit manages the attribute information of the customer who provided the treatment in association with the treatment record information, and the acquisition unit acquires the customer attribute information from the terminal used by the customer. and the practitioner selection unit selects a practitioner further based on the acquired customer attribute information and the customer attribute information associated with the treatment record information of the practitioner who is a candidate for selection; The information processing system according to any one of the first to twelfth aspects. According to the thirteenth aspect, it is possible to present a practitioner who has a wealth of experience in treating a customer who has the same attributes as the customer, and to present a practitioner who is more compatible with the customer.

In a fourteenth aspect, the practitioner management unit manages, in association with the practitioner's identification information, specialty attribute information relating to a customer's attribute that the practitioner is good at, and the acquisition unit manages a terminal used by the customer. , the practitioner selection unit selects a practitioner further based on the acquired attribute information of the customer and the specialty attribute information of the practitioner who is a selection candidate. 12. The information processing system according to any one of aspects 1 to 12. According to the fourteenth aspect, since it is possible to present a practitioner who feels good about the customer's attributes, it is possible to present a practitioner who is more compatible with the customer.

A fifteenth aspect includes a practitioner management unit that manages the identification information of the practitioner, a customer management unit that manages the identification information of the customer, and treatment record information that records the contents of the treatment provided by the practitioner to the customer, A treatment record management unit that manages the identification information of the practitioner and the identification information of the customer in association with each other, and based on the correlation between the treatment record information of the customer and the treatment record information of the candidate practitioner, select candidates among the selection candidates. and a notification unit for notifying a terminal used by a customer of information on the selected practitioner. According to the fifteenth aspect, by selecting a practitioner based on the customer's treatment record information, it is possible to present a practitioner similar to a practitioner used by the customer in the past. For example, when a customer is unable to receive a treatment by a previously requested practitioner and is looking for an alternative practitioner, a practitioner similar to the previous practitioner can be presented.

Any combination of configurations according to the embodiments or aspects described above is also useful as an embodiment of the present disclosure. A new embodiment resulting from the combination has the effects of each combined embodiment and modified example. It should also be understood by those skilled in the art that the functions to be fulfilled by each constituent element described in the claims are realized by each constituent element shown in the embodiments and modified examples singly or in conjunction with each other.

DESCRIPTION OF SYMBOLS 10... Information processing system, 12... Information processing apparatus, 14... Store terminal, 16... Customer terminal, 20... Acquisition part, 22... Notification part, 24... Store management part, 26... Practitioner management part, 28... Customer management part , 30... Treatment record management unit, 32... Product management unit, 34... Diary management unit, 36... Practitioner selection unit, 38... Product proposal unit.

Claims (16)

a practitioner management unit that manages the identification information of the practitioner;
a treatment record management unit that manages treatment record information, which records the content of the treatment provided by the practitioner to the customer, in association with the identification information of the practitioner;
an acquisition unit for acquiring treatment request information related to a treatment desired by a customer from a terminal used by the customer;
A practitioner selection unit that selects a practitioner from among selection candidates based on the correlation between the acquired treatment desired information and the treatment record information of the practitioner who is a selection candidate;
An information processing system comprising: a notification unit that notifies a terminal used by a customer of information about the selected practitioner. 2. The information processing system according to claim 1, wherein said notification unit notifies a terminal used by a customer of information relating to treatment record information of said selected practitioner. The acquisition unit acquires treatment evaluation information regarding the customer's evaluation of the treatment from the terminal used by the customer,
The treatment record management unit manages the acquired treatment evaluation information in association with treatment record information,
3. The information processing system according to claim 1, wherein said practitioner selection unit selects a practitioner further based on treatment evaluation information associated with treatment record information of a candidate for selection. 4. The information processing system according to claim 3, wherein said notification unit notifies a terminal used by a customer of information relating to treatment evaluation information associated with treatment record information of said selected practitioner. further comprising a customer management department that manages customer identification information,
The treatment record management unit manages treatment record information in association with customer identification information,
The acquisition unit acquires customer identification information from a terminal used by the customer,
The information processing system according to any one of claims 1 to 4, wherein the practitioner selection unit selects a practitioner further based on treatment record information associated with the acquired customer identification information. further comprising a product proposal unit that determines products to be proposed to the customer based on the customer's treatment record information;
6. The information processing system according to claim 5, wherein said notification unit notifies a terminal used by a customer of information on said determined product. The acquisition unit acquires product evaluation information related to customer evaluation of products from a terminal used by the customer,
7. The information processing system according to claim 6, wherein said product proposal unit determines products to be proposed to a customer based on treatment record information of a plurality of customers and product evaluation information of a plurality of customers. The information processing system according to any one of claims 5 to 7, wherein said notification unit notifies a terminal used by a customer of information for displaying treatment record information of the customer. The treatment record management unit manages the video data of the treatment provided to the customer in association with the treatment record information,
The information processing system according to any one of claims 5 to 8, wherein the notification unit notifies the terminal used by the customer of information for reproducing video data associated with the treatment record information of the customer. . The operator selection unit evaluates the correlation between the acquired desired treatment information and the treatment record information of the operator who is a selection candidate using a plurality of selection criteria, and selects a plurality of treatments corresponding to the plurality of selection criteria. choose who
The information processing system according to any one of claims 1 to 9, wherein the notification unit notifies a terminal used by a customer of information about the plurality of selected practitioners. The information processing system according to any one of claims 1 to 10, wherein the practitioner selection unit selects a practitioner further based on the number of registered practitioners in the treatment record information of candidates for selection. The operator management unit manages specialty treatment information related to the treatment that the operator is good at in association with the identification information of the operator,
12. The information processing system according to any one of claims 1 to 11, wherein said practitioner selection unit selects a practitioner further based on specialty treatment information related to the practitioner's specialty. The treatment record management department manages the attribute information of the customer who provided the treatment in association with the treatment record information,
The acquisition unit acquires customer attribute information from a terminal used by the customer,
2. The practitioner selection unit selects a practitioner further based on the acquired customer attribute information and customer attribute information associated with treatment record information of a candidate practitioner. 13. The information processing system according to any one of items 1 to 12. The practitioner management unit manages, in association with the practitioner's identification information, specialty attribute information relating to a customer's attribute that the practitioner is good at,
The acquisition unit acquires customer attribute information from a terminal used by the customer,
13. The practitioner selection unit according to any one of claims 1 to 12, wherein the practitioner selection unit selects a practitioner further based on the acquired customer attribute information and specialty attribute information of practitioners who are candidates for selection. information processing system. a practitioner management unit that manages the identification information of the practitioner;
a customer management department that manages customer identification information;
a treatment record management unit that manages treatment record information, which records the contents of the treatment provided by the practitioner to the customer, in association with the identification information of the practitioner and the identification information of the customer;
a practitioner selection unit that selects a practitioner from the selection candidates based on the correlation between the customer's treatment record information and the treatment record information of the selection candidates;
An information processing system comprising: a notification unit that notifies a terminal used by a customer of information about the selected practitioner. A function to manage the identification information of the practitioner,
a function of managing treatment record information, which records the contents of the treatment provided by the practitioner to the customer, in association with the identification information of the practitioner;
A function to acquire treatment request information related to the treatment desired by the customer from the terminal used by the customer;
A function of selecting a practitioner from among selection candidates based on the acquired treatment request information and treatment record information of the selection candidate;
A program configured to cause a computer to realize a function of notifying a terminal used by a client of information about the selected practitioner.

Images