JP2022154617A - System for performing communication with person and program therefor - Google Patents

Abstract

To provide a mechanism capable of efficiently developing a communication system in which an information transmission side user transmits information to an information reception side user.SOLUTION: Scenario storage means 105 stores scenario data transmitted from a terminal device 2 used by an information transmission side user of an information transmission source. Script storage means 108 stores script data transmitted from the terminal device 2. System issuing data determination means 114 uses a communication model shown by the scenario data to determine information to be responded to information (voice or the like) issued by an information reception side user. Script execution means 115 executes script data instructed by the scenario data, for example, acquires information from a server device 4 and transfers the information to the system issuing data determination means 114. System issuing data showing information determined by the system issuing data determination means 114 is transmitted to a terminal device 3.SELECTED DRAWING: Figure 2

Description

The present invention relates to a system for communicating with people.

With the development of artificial intelligence, the practical use of systems that communicate with people is progressing. An example of such a system is a communication system called a chatbot. A chatbot is a system using artificial intelligence that responds to inquiries from customers that were conventionally handled by humans.

Patent document 1, for example, discloses a technique related to such a communication system. In Patent Literature 1, a dialogue processing unit provided for each predetermined group uses data supplied from an information sharing unit to conduct a pseudo dialogue based on predetermined procedure information. A system has been proposed that can provide interactive services that can be flexibly changed according to the situation.

JP 2019-139573 A

In general, users who receive information about consumers (hereinafter referred to as "users on the information receiving side") and users who transmit information about businesses (hereinafter referred to as "users on the information transmitting side") The information that the company wants to transmit differs for each business operator. Therefore, a system for communicating with a user on the information receiving side on behalf of the user on the information transmitting side is generally developed individually according to the needs of each user on the information transmitting side.

However, there are functions that are commonly used among communication systems used by different information originating users. Therefore, if there is a mechanism for sharing such functions, each information sender side user can efficiently develop a communication system that satisfies his or her needs.

In view of the above circumstances, the present invention provides a mechanism that enables an information transmitting user to efficiently develop a communication system for transmitting information to an information receiving user.

In order to achieve the above object, the present invention provides a system for communicating between people, wherein a device used by an information originating user, who is a user of a business operator who transmits information to people using the system, scenario receiving means for receiving scenario data representing a template for communication with people created for said business; scenario storage means for storing scenario data received by said scenario receiving means; and said system; user-generated data receiving means for receiving user-generated data indicating information generated by the information-receiving user from a device used by the information-receiving-side user who communicates with the user and receives information from the system; scenario selection means for selecting scenario data to be used from among the plurality of scenario data stored in said scenario storage means based on the user issued data received by said issued data receiving means; and scenario data selected by said scenario selection means. according to the above, a system issued data determination means for determining information to be issued by the system to the information receiving side user, and a device for the information receiving side user to use the system issued data indicating the information determined by the system issued data determining means and system originating data transmitting means for transmitting to.

According to the system of the present invention, a user on the information transmitting side creates scenario data for a business operator to which he/she belongs and transmits it to the system, thereby transmitting the information that the business operator wishes to transmit to the user on the information receiving side. system is available. Therefore, the information sender user can develop a communication system for efficiently sending information to the information receiver user.

The figure which showed the apparatus which performs data communication between the system which concerns on one Embodiment, and the said system. The figure which showed the functional structure of the system which concerns on one Embodiment. The figure which showed typically the structure of an example of the system based on a modified example. The figure which illustrated the functional structure of the robot which concerns on a modification.

[Embodiment]
A system 1 according to an embodiment of the present invention will be described below. FIG. 1 is a diagram showing a system 1 and a device for data communication between the systems 1. As shown in FIG.

The system 1 includes terminal devices 2(1) to 2(n) used by information transmitting users X(1) to X(n) who are users of businesses that transmit information to people through the system 1; terminal devices 3(1) to 3(m) used by information receiving side users Y(1) to Y(m) who are users such as consumers who communicate with 1 and receive information from the system 1; , and server devices 4(1) to 4(p) that provide the system 1 with the information necessary for determining the information that the system 1 issues to the information receiving side users Y(1) to Y(m). data communication between

Hereinafter, when the information originating users X(1) to (n) are not distinguished from each other, they are collectively referred to as information originating users X. FIG. Further, when the information receiving side users Y(1) to (m) are not distinguished from each other, they are collectively referred to as information receiving side users Y. FIG. Moreover, when the terminal devices 2(1) to 2(n) are not distinguished from each other, they are collectively referred to as the terminal device 2. FIG. Moreover, when the terminal devices 3(1) to 2(m) are not distinguished from each other, they are collectively referred to as the terminal device 3. FIG. Moreover, when the server devices 4(1) to 4(p) are not distinguished from each other, they are collectively referred to as the server device 4. FIG.

The system 1 may be composed of, for example, one device, or may be composed of, for example, a plurality of devices that perform data communication with each other and operate in a coordinated manner. The hardware of system 1 is, for example, a computer (or computer group) for a server device. In that case, the computer (or computer group) for the server device performs various data processing according to the program for the system 1, thereby realizing the system 1 having the functions described below.

The computer used as the hardware of the system 1 includes a processor that performs various data processing according to programs, a memory (an example of a storage device) that stores various data such as programs, and an external device via a communication network. It has a communication interface for data communication.

The hardware of the terminal device 2 and the terminal device 3 is, for example, a computer for the terminal device. The type of computer for the terminal device may be any of a desktop computer, a notebook computer, a tablet computer, a smart phone having a call function, and the like.

The computer used as the terminal device 2 and terminal device 3 hardware includes a processor that performs various data processing according to programs, a memory that stores various data such as programs, and data communication with external devices via a communication network. and an input/output interface for exchanging data with an external device without going through a communication network.

The input/output interface of the computer used as the hardware of the terminal device 2 and the terminal device 3 includes a display device such as a liquid crystal display for displaying various information to the user and an operation such as data input to the computer by the user. An operating device such as a keyboard or touch panel is connected. Note that the display device and the operation device may be arranged inside or outside the housing of the computer. Also, the display device and the operation device may be configured as an integrated device like a touch screen.

The input/output interface of the computer used as the hardware of the terminal device 3 includes a display device, an operation device, a sound pickup device (microphone) that picks up the voice uttered by the user, and a sound such as synthesized voice for the user. A sounding device (speaker) that emits sound, a photographing device (camera) that photographs the user's face, etc. may be connected.

The server device 4 is, for example, a server device that provides information about the weather in a designated area and time zone, a server device that provides information such as food and drink (menus) that can be provided by various restaurants and reservation status, etc. , which provides various information upon request.

The hardware of the server device 4 is, for example, a computer (or computer group) for the server device. The computer used as the hardware of the server device 4 includes a processor that performs various data processing according to a program, a memory that stores various data such as the program, and an external device for data communication via a communication network. It has an interface.

FIG. 2 is a diagram showing the functional configuration of the system 1. As shown in FIG. That is, when a computer (or a group of computers) performs data processing according to a program for system 1, system 1 having the components shown in FIG. 2 is realized. The functional configuration units included in the system 1 will be described below.

The user-issued data receiving means 101 receives user-issued data indicating information issued by the information receiving side user Y from the terminal device 3 .

The user-issued data includes text data indicating the text input by the information receiving side user Y, sound data indicating the voice uttered by the information receiving side user Y, image data indicating the information receiving side user Y's face image, and the like. be

Language information identifying means 102 identifies language information included in information indicated by the user generated data received by user generated data receiving means 101 . Linguistic information is information expressed in language. The linguistic information may be issued by any method such as voice, gestures (sign language, etc.), character strings written on a medium such as a screen or paper.

For example, if the user generated data received by the user generated data receiving means 101 is text data, the text data usually indicates language information. In that case, the language information specifying means 102 simply specifies the language information. If the user-generated data received by the user-generated data receiving means 101 is sound data representing the voice of the user Y on the information receiving side, the linguistic information identifying means 102 recognizes the linguistic information indicated by the voice represented by the sound data. Further, if the user-generated data received by the user-generated data receiving means 101 is image data representing a moving image of the information receiving side user Y, and the image data represents an utterance in sign language, the language information specifying means 102 The movement of the hand of the information receiving side user Y is recognized, and the recognized hand movement is converted into linguistic information.

The linguistic information identifying means 102 has, for example, one or both of rule-based and machine learning artificial intelligence, and identifies linguistic information using the artificial intelligence.

The non-verbal information identifying means 103 identifies non-verbal information included in the information indicated by the user-generated data received by the user-generated data receiving means 101 . Non-verbal information is information expressed by methods other than language, such as inflection of voice, increase/decrease in blinking, tilting the head, and looking away, and expresses the speaker's emotions.

For example, if the user-generated data received by the user-generated data receiving means 101 is sound data representing the voice of user Y on the information receiving side, the nonverbal information specifying means 103 specifies the intonation and tone of voice represented by the sound data. , the emotion of the information receiving side user Y is specified from the specified information. If the user-generated data received by the user-generated data receiving means 101 is image data representing a moving image of the information receiving side user Y, the linguistic information specifying means 102 detects the information receiving side user Y's hand movements, facial expressions, etc. is recognized, and the emotions and the like of the information receiving side user Y are specified from the recognized information.

The log data storage means 104 stores the linguistic information specified by the linguistic information specifying means 102, the non-linguistic information specified by the non-linguistic information specifying means 103, the system-issued data determining means 114 (to be described later) and the system-issued data transmitting means 116 sending the information to the terminal. The system-generated data transmitted to the device 3 are stored as log data associated with time information indicating the time when the information was identified or determined.

Scenario storage means 105 stores a plurality of scenario data. Scenario data is data indicating a model of communication with a person, and indicates information to be issued next according to the content of communication with the other party performed in the past. Scenario data is selected by scenario selection means 113, which will be described later, and used by system-issued data determination means 114. FIG.

Scenario data stored in the scenario storage means 105 includes public scenario data created by, for example, an administrator of the system 1 for an arbitrary business operator, and scenario data created for a specific business operator. The private scenario data received by the system 1 from the terminal device 2 used by the information originating user X to which it belongs is included.

For example, when the information receiving user Y accesses the system 1 using the terminal device 3 to obtain information from the business operator A, the scenario selection means 113 selects a public scenario in communication with the information receiving user Y. data and the scenario data to be used from among the business operator A's private scenario data.

Scenario receiving means 106 receives private scenario data created for a specific operator from terminal device 2 . For example, the scenario receiving means 106 receives private scenario data created for the operator A from the terminal device 2 used by the information originating user X who belongs to the operator A. The private scenario data received by scenario receiving means 106 is stored in scenario storage means 105 .

The scenario update instruction receiving means 107 receives scenario update instruction data from the terminal device 2 . Scenario update instruction data is data indicating update contents instructed by information originating user X belonging to a business operator corresponding to private scenario data stored in scenario storage means 105 .

For example, the scenario update instruction receiving means 107 transmits scenario update instruction data indicating update contents instructed by information transmitting side user X belonging to operator A regarding private scenario data created for operator A. It is received from the terminal device 2 used by the side user X.

The format in which scenario update instruction data instructs private scenario data to update is, for example, a format in which private scenario data before update is instructed to be overwritten with private scenario data after update, or a format in which private scenario data before update is instructed to be overwritten with private scenario data after update. It may be in any format that instructs to rewrite a part.

The scenario update instruction receiving means 107 transmits, to the terminal device 2, data instructing display of a page for editing scenario data written in a language such as HTML that can be interpreted by a Web browser. The terminal device 2 displays a page for editing the scenario data on the browser according to the data transmitted from the system 1, and accepts editing work by the user X on the information originating side. The terminal device 2 generates scenario update instruction data indicating an instruction to update the scenario data instructed in the editing work by the information originating user X, and transmits the scenario update instruction data to the terminal device 2 . The scenario update instruction receiving means 107 receives the scenario update instruction data transmitted from the terminal device 2 as described above.

The scenario storage means 105 updates the stored private scenario data according to the scenario update instruction data received by the scenario update instruction reception means 107 .

Script storage means 108 stores a plurality of script data. Script data is data indicating processing for obtaining information that satisfies specified conditions. The processing indicated by the script data includes, for example, processing that does not require the use of the server device 4, such as “obtain the value obtained by multiplying X and Y,” and processing such as “obtaining weather information in the Tokyo area on December 24, 2021.” It includes a process that requires the use of the server device 4 such as "do".

The script data is called by the system issued data determining means 114 (described later) according to the code described in the scenario data, and executed by the script executing means 115 (described later). Execution of the script data means that the script executing means 115 executes the process indicated by the script data.

The script data stored in the script storage means 108 includes public script data created by, for example, an administrator of the system 1 for any business operator using the system 1, and a specific business operator using the system 1. private script data created for the company and received by the system 1 from the terminal device 2 used by the information originating user X belonging to the company.

For example, when user Y on the information receiving side accesses system 1 using terminal device 3 to obtain information from business operator A, a code described in scenario data selected by scenario selection means 113 is called. The script data is public script data or operator A's private script data.

The script receiving means 109 receives private script data created for a specific business operator from the terminal device 2 . For example, the script receiving means 109 receives private script data created for the business operator A from the terminal device 2 used by the information originating user X belonging to the business operator A. The private scenario data received by script receiving means 109 is stored in script storage means 108 .

The script update instruction receiving means 110 receives script update instruction data from the terminal device 2 . The script update instruction data is data indicating the update contents instructed by the information originating user X who belongs to the business operator corresponding to the private script data stored in the script storage means 108 .

For example, the script update instruction receiving means 110 sends script update instruction data indicating update contents instructed by information transmitting side user X belonging to operator A regarding private script data created for operator A. It is received from the terminal device 2 used by the side user X.

The format in which the script update instruction data instructs the private script data to update is, for example, the format in which the private script data before update is instructed to be overwritten with the private script data after update, or the private script data before update. It may be in any format that instructs to rewrite a part.

The script update instruction receiving means 110 transmits to the terminal device 2 data instructing display of a page for editing script data written in a language such as HTML that can be interpreted by a Web browser. The terminal device 2 displays a page for editing the script data on the browser according to the data transmitted from the system 1, and accepts editing work by the user X on the information originating side. The terminal device 2 generates script update instruction data indicating an instruction to update the script data instructed in the editing work by the information originating user X, and transmits the script update instruction data to the terminal device 2 . The script update instruction receiving means 110 receives the script update instruction data transmitted from the terminal device 2 in this way.

The script storage means 108 updates the stored private script data according to the script update instruction data received by the script update instruction reception means 110 .

The user attribute storage means 111 stores user attribute data indicating attributes of the information receiving side users Y(1) to Y(m) for each of the information receiving side users Y(1) to Y(m). Examples of attributes indicated by user attribute data include the name of user Y on the information receiving side, the nickname of user Y on the information receiving side, the age of user Y on the information receiving side, the sex of user Y on the information receiving side, and the hobby of user Y on the information receiving side. , food preferences of the information receiving side user Y, past activities of the information receiving side user Y, groups to which the information receiving side user Y belongs, personality of the information receiving side user Y, etc., but are limited to these. can't Among the attributes indicated by the user attribute data, there are attributes such as gender that usually do not change, and attributes that frequently change such as the past activities of the user Y on the information receiving side. Also, the number of types of these attributes is not constant.

Based on the user generated data received by the user generated data receiving unit 101, the user attribute identifying unit 112 identifies the attribute of the information receiving user Y using the terminal device 3 that is the source of the user generated data. In the present embodiment, the user attribute identification means 112, for example, identifies the attributes of the information receiving side user Y(1), the information receiving side user Y(1) stored in the log data storage means 104, and the system 1 have performed in the past. (including linguistic information specified by the linguistic information specifying means 102 in the past and non-linguistic information specified by the non-linguistic information specifying means 103 in the past), the attribute of the information receiving side user Y (1) is specified. do.

User attribute data indicating the attribute specified by the user attribute specifying means 112 is stored in the user attribute storage means 111 .

The user attribute identifying means 112 has, for example, one or both of rule-based and machine learning artificial intelligence, and identifies the attributes of the information receiving side user Y using the artificial intelligence.

The user attribute data stored in the user attribute storage means 111 are shared among different businesses using the system 1 . That is, for example, user attribute data indicating the attribute specified by the user attribute specifying means 112 based on the content of communication between the information receiving side user Y (1) and the system 1 to obtain information from the business operator A, and information The user attribute data indicating the attributes specified by the user attribute specifying means 112 based on the contents of communication between the receiving side user Y (1) and the system 1 to obtain information from the business operator B are both the information receiving side user Y It is stored in the user attribute storage means 111 as the user attribute data of (1).

Further, for example, the user attribute data indicating the attribute specified by the user attribute specifying means 112 based on the content of the communication between the information receiving side user Y (1) and the system 1 to obtain information from the business operator A is , the information receiving side user Y(1) may be updated to indicate the attribute specified by the user attribute specifying means 112 based on the content of communication with the system 1 to obtain information from the business operator B.

The user attribute data relating to the information receiving side user Y(1) stored in the user attribute storage means 111 as described above and updated is then stored by the information receiving side user Y(1) to any business operator (business operator A). , operator B, operator C, etc.).

Scenario selection means 113 selects scenario data to be used from a plurality of scenario data stored in scenario storage means 105 based on the user generated data received by user generated data receiving means 101 .

In this embodiment, the scenario selection means 113 selects the most recent language information specified by the language information specifying means 102 from the user generated data received by the user generated data receiving means 101 and the user generated data received by the user generated data receiving means 101. The most recent nonverbal information specified by the nonverbal information specifying means 103 and the log data stored in the log data storage means 104 indicate that the current communication partner X and the system 1 have performed in the past. Select the scenario data to use based on the content of the communication received.

As described above, for example, when the information receiving user Y accesses the system 1 using the terminal device 3 to obtain information from the business operator A, the scenario data selected by the scenario selection means 113 is public Scenario data or business operator A's private scenario data.

The scenario selection means 113 has, for example, one or both of rule-based and machine-learning artificial intelligence, and the artificial intelligence selects scenario data.

The system issued data determination means 114 determines information (verbal information and non-verbal information) to be issued by the system 1 to the information receiving side user Y according to the scenario data selected by the scenario selection means 113 . For example, the system-issued data determining means 114 applies specific information necessary for communication with the information receiving side user Y to the template of the communication content indicated by the scenario data, and actually gives the information receiving side user Y Decide what information to publish.

The information applied to the template indicated by the scenario data in order for the system issued data determining means 114 to determine the information to be issued to the information receiving side user Y, that is, the information instructed to be used by the scenario data includes the following: contains information of the type

(1) Information identified from the most recent linguistic information identified by the linguistic information identifying means 102 (2) Information identified from the most recent non-linguistic information identified by the non-linguistic information identifying means 103 (3) Log data storage means 104 (4) Information specified from the attributes of the information receiving side user Y indicated by the user attribute data stored in the user attribute storage means 111 ( 5) Information specified by processing such as calculation based on the parameters (1) to (4) above (6) Information acquired from the server device 4 based on the parameters (1) to (5) above

Scenario data may include code for instructing execution of script data in order to acquire the parameters (5) or (6) above. In this case, the system generated data determining means 114 reads out the script data indicated by the code included in the scenario data from the script storing means 108 and delivers it to the script executing means 115 .

When the scenario data selected by the scenario selection means 113 instructs execution of script data, the script execution means 115 selects the script specified by the scenario data among the plurality of script data stored in the script storage means 108 . Perform data-driven processing.

As described above, for example, when user Y on the information receiving side accesses system 1 using terminal device 3 to obtain information from business operator A, scenario data selected by scenario selection means 113 includes The script data called by the code being executed, that is, the script data executed by the script executing means 115 is public script data or private script data of business operator A.

The script executing means 115 performs processing according to the script data handed over from the system issued data determining means 114 and hands over the acquired information to the system issued data determining means 114 .

The script executing means 115 may acquire information from the server device 4 by performing data communication with one of the server devices 4 according to the script data. For example, the script executing means 115 transmits a request including data indicating an area and time to the server device 4 that provides the weather information according to the script data related to weather information acquisition, and as a response to the request, the server device 4 transmits Get upcoming weather information.

Also, the script execution means 115 may acquire user attribute data stored in the user attribute storage means 111 according to the script data. For example, the script executing means 115 selects the information receiving side user Y's food preferences from among the user attribute data stored in the user attribute storage means 111 according to the script data relating to the acquisition of the information receiving side user Y's food preferences. Read user attribute data about preferences.

The system issued data transmitting means 116 transmits system issued data indicating the information determined by the system issued data determining means 114 to the terminal device 3 . When the terminal device 3 receives the system-generated data transmitted from the system 1, the terminal device 3 transmits information indicated by the received system-generated data to the user Y on the information receiving side.

The information determined by the system issued data determination means 114, that is, the type and format of the information indicated by the system issued data transmitted to the terminal device 3 by the system issued data transmission means 116 is determined by the terminal device 3 to which the system issued data is transmitted. It differs depending on the configuration and the wishes of the information receiving side user Y who uses the terminal device 3 .

For example, when user Y on the information receiving side desires text communication with system 1, the system-issued data transmitted by system-issued data transmission means 116 to terminal device 3 includes text data indicating text. In that case, the terminal device 3 displays the text indicated by the text data included in the system issued data received from the system 1 .

In addition, when the terminal device 3 is equipped with a microphone and a speaker, and the user Y on the information receiving side wishes to communicate with the system 1 by voice, the system-generated data transmitted by the system-generated data transmission means 116 to the terminal device 3 is Contains sound data representing synthesized speech. In this case, the system generated data determining means 114 synthesizes the utterance content specified according to the scenario data with the voice generated with the intonation, tone, etc. specified according to the scenario data, and generates sound data representing the synthesized voice.

Note that the processing for synthesizing the voice may be performed by the system generated data determining means 114 or by the server device 4 that performs voice synthesis. In the latter case, the script execution means 115 transmits a request including parameters such as speech content, intonation, voice tone, etc. to the server device 4 that synthesizes speech according to the script data, and in response to the request, the server device 4 transmits sound data. is acquired and handed over to the system issued data determining means 114 .

When the terminal device 3 receives system-generated data including sound data from the system 1, the terminal device 3 produces a sound represented by the sound data included in the system-generated data.

The format of the information that the system 1 issues to the user Y on the information receiving side is not limited to text and voice, and may be, for example, animation.

According to the system 1 described above, the information originating user X creates scenario data and script data, transmits them to the system 1, updates the scenario data or script data as necessary, and updates the scenario data or script data to which he/she belongs. It is possible to cause the system 1 to make an appropriate response to the information receiving side user Y who desires to receive information from the business operator. In transmitting and updating scenario data and script data, the information originating user X does not need to communicate with the administrator of the system 1. can easily improve the information provided.

Further, in the system 1 described above, user attribute data is shared among a plurality of different businesses. Therefore, according to the system 1, more appropriate information is provided to the information receiving side user Y by utilizing the information receiving side user Y's attributes that cannot be sufficiently collected or updated by individual businesses.

[Modification]
The above-described embodiments may be variously modified within the scope of the technical idea of the present invention. Examples of these modifications are shown below. Note that two or more of the following modification examples may be appropriately combined.

(Modification 1)
In the above-described embodiment, all the public scenario data are scenario data created by the administrator of the system 1, etc., and all the scenario data created for individual business operators are private scenario data (that is, the scenario data is Scenario data used only in communication between the system 1 and the information receiving side user Y for the created business operator).

Scenario data created for an individual business operator, for example, with the consent of the business operator who created the scenario data, can be used as public scenario data by the system 1 for any business operator on the information receiving side user Y may be used in communications between

In this modification, for example, of the scenario data transmitted to the system 1 by the information originating user X belonging to the business operator A using the terminal device 2, the scenario data that the business operator A has permitted to be shared is public scenario data. is stored in the scenario storage means 105 as. Similarly, of the scenario data transmitted to the system 1 by the information originating user X who belongs to the operator B using the terminal device 2, the scenario data permitted to be shared by the operator B is stored as public scenario data in the scenario storage means 105. stored in Therefore, for example, when an information receiving user Y who wants to receive information from a business operator C communicates with the system 1, the system 1 receives a public scenario created for an arbitrary business operator by an administrator of the system 1 or the like. In addition to the data and private scenario data created for operator C, scenario data to be used from public scenario data originally created for operator A or operator B but shared can be selected.

(Modification 2)
In the above-described embodiment, all public script data are script data created by administrators of the system 1, etc., and all script data created for individual business operators are private script data (that is, the script data are The script data is used only in communication between the system 1 and the information receiving side user Y for the created company).

Script data created for an individual business operator may be used as public script data by the system 1 for an arbitrary business operator under the consent of the business operator who created the script data, for example. may be used in communications between

In this modification, for example, out of the script data transmitted to the system 1 by the information originating user X belonging to the business operator A using the terminal device 2, the data that the business operator A has permitted to share is public script data. is stored in the script storage means 108 as . Similarly, out of the script data transmitted to the system 1 by the information originating user X belonging to the business operator B using the terminal device 2, the script data for which the business operator B has permitted sharing is stored as public script data in the script storage means 108. stored in Therefore, for example, when an information receiving user Y who wants to receive information from a business operator C communicates with the system 1, the system 1 receives a public script created for any business operator by an administrator of the system 1. In addition to data and private script data created for operator C, scenario data to be used from public script data originally created for operator A or operator B but shared can be selected.

(Modification 3)
In the above-described embodiment, the user attribute specifying means 112 is configured such that when the information receiving side user Y communicates with the system 1 for the purpose of receiving information from any business operator, the system 1 The attribute of the information receiving side user Y is specified based on the obtained information (user-generated data).

In addition or alternatively, the user attribute data is information that the system 1 obtains from the information recipient user Y when communicating with the system 1 for purposes other than receiving information from any business operator. The attribute of the information receiving side user Y may be specified based on (user issued data).

FIG. 3 is a diagram schematically showing an example configuration of the system 10 according to this modification. The system 10 shown in FIG. 3 includes robots 5(1) to 5(m) that perform data communication with the system 1 in addition to the system 1 in the above-described embodiment.

Robots 5(1) to 5(m) are robots used by information receiving users Y(1) to Y(m), respectively. Hereinafter, robots 5(1) to 12(m) are collectively referred to as robot 5 when not distinguished from each other.

The robot 5 includes, for example, a computer, and a photographing device, a sound pickup device, a display device, a sounding device, a driving device, a trunk, a head, a right arm, and a left arm connected to the computer.

FIG. 4 is a diagram exemplifying the functional configuration of the robot 5. As shown in FIG. The functional configuration of the robot 5 shown in FIG. 4 is similar to the functional configuration of the system 1 shown in FIG. Among the functional components provided in the robot 5, those that play a common role with the functional components provided in the system 1 are denoted by the same reference numerals as those used in the system 1. FIG. For example, the linguistic information identifying means 102 provided in the robot 5 is a component that plays a common role with the linguistic information identifying means 102 provided in the system 1 in the above-described embodiment. In the following, functional components included in the robot 5 that do not have a common role among the functional components included in the system 1 in the above-described embodiment will be described.

User issued data acquisition means 501 acquires information issued by user Y on the information receiving side. The user generated data acquisition means 501 has a photographing device, and generates image data representing an image including non-verbal information such as the facial expression and gesture of the information receiving side user Y as user generated data. In addition, the user-generated data acquisition means 501 has a sound pick-up device, and by the sound pick-up device, sound data representing utterance content, which is linguistic information uttered by the information receiving side user Y, and non-linguistic information, such as intonation, voice tone, etc. is generated as user-generated data. The user generated data representing the information acquired by the user generated data acquisition means 501 is used by the linguistic information specifying means 102 and the non-linguistic information specifying means 103 .

System information issuing means 516 issues information determined by system issued data determining means 114 to user Y on the information receiving side. The system information issuing means 516 has a display device, and displays the facial expression to the information receiving side user Y on the display device. Further, the system information issuing means 516 has a sounding device, and sounds the user Y on the information receiving side with the sounding device. Further, the system information issuing means 516 has a driving device, and by changing the positions of the head, the left arm, and the right arm with respect to the body by the driving device, the user Y on the information receiving side can make gestures, gestures, and gestures. etc.

The user attribute transmitting means 517 transmits to the system 1 user attribute data indicating the attributes of the information receiving user Y specified by the user attribute specifying means 112 . The system 1 receives user attribute data transmitted from the robot 5 and stores it in the user attribute storage means 111 .

The user attribute requesting means 518 requests user attribute data from the system 1 according to instructions from the system issued data determining means 114 or the script executing means 115 . The user attribute receiving means 511 receives the user attribute data transmitted from the system 1 in response to the request made by the user attribute requesting means 518, and instructs the user attribute requesting means 518 to request the user attribute data. The received user attribute data is handed over to the issuing data determining means 114 or the script executing means 115 .

The log data storage means 104 provided in the robot 5 stores log data indicating the contents of communication between the robot 5 and the information receiving side user Y who uses the own device.

The scenario storage means 105 provided in the robot 5 stores general-purpose scenario data (public scenario data) created by an administrator of the system 10 or the like. The script storage means 108 provided in the robot 5 stores general-purpose script data (public script data) created by an administrator or the like of the system 10 .

The robot 5 having the configuration shown in FIG. 4 indicates the attributes of the information receiving side user Y specified by the user attribute specifying means 112 in daily communication with the information receiving side user Y who uses the robot 5. Send user attribute data to the system 1 . As a result, even if the information receiving side user Y wishes to receive information from any business operator and accesses the system 1 using the terminal device 3 only infrequently, the robot 5 can be identified in communication with the robot 5. Since the user attribute data indicating the attributes of the information receiving side user Y is used when the information receiving side user Y communicates with the system 1, the information receiving side user Y obtains more appropriate information from the system 1. be able to.

Note that the robot 5 may also serve as the terminal device 3 . In that case, the robot 5, on behalf of the system 1, transmits the information from the business to the information receiving side user Y to the information receiving side user Y.

Reference Signs List 1 system 2 terminal device 3 terminal device 4 server device 5 robot 10 system 101 user generated data receiving means 102 linguistic information identifying means 103 non-linguistic information identifying means 104... Log data storage means 105... Scenario storage means 106... Scenario reception means 107... Scenario update instruction reception means 108... Script storage means 109... Script reception means 110... Script update instruction reception means 111... User Attribute storage means 112 User attribute identification means 113 Scenario selection means 114 System generated data determination means 115 Script execution means 116 System generated data transmission means 501 User generated data acquisition means 511 User Attribute receiving means 516 System information issuing means 517 User attribute transmitting means 518 User attribute requesting means.

In order to achieve the above object, the present invention provides a system for communicating between people, wherein a user of a business that transmits information to people by the system is defined as an information transmitting user, and the system communicates with the user. A user who communicates with others and receives information from the system is defined as a user on the information receiving side, and scenario data is data representing a model of communication with people performed by the system, and scenario data created for a specific business operator. is private scenario data, scenario data created for an arbitrary business operator is public scenario data, and information sent to the system by a device used by a user on the information receiving side is user-generated data. a scenario receiving means for receiving private scenario data created for a business operator to which the information transmitting user belongs from a device used by the information transmitting user belonging to any of the parties ; Scenario storage means for storing the private scenario data received by the scenario receiving means as private scenario data of the business operator to which the information originating user who uses the device of the transmission source of the private scenario data belongs, and the information receiving side user. user-generated data receiving means for receiving user-generated data that the user on the information receiving side has transmitted from the device to obtain information from one of the plurality of businesses; and user-generated data received by the user-generated data receiving means based on the above, including public scenario data among a plurality of scenario data stored in the scenario storage means, and private scenario data of the provider of the information that the receiving side user wants to obtain. Scenario selection means for selecting scenario data to be used from options, and a system for determining information to be issued by the system to the user on the information receiving side from which the user-issued data is issued , according to the scenario data selected by the scenario selection means. a system comprising: issued data determining means; and system issued data transmitting means for transmitting system issued data indicating information determined by said system issued data determining means to a device used by a user on an information receiving side from which the user issued data is issued . offer.

Claims (14)

A system for communicating between people,
A scenario in which scenario data indicating a template for communication with people, created for the business operator, is received from a device used by an information originating user who is a user of the business operator who uses the system to transmit information to people. receiving means;
scenario storage means for storing scenario data received by the scenario reception means;
user-issued data receiving means for receiving user-issued data indicating information issued by the information-receiving-side user from a device used by the information-receiving-side user who communicates with the system and receives information from the system; When,
scenario selection means for selecting scenario data to be used from a plurality of scenario data stored in the scenario storage means based on the user generated data received by the user generated data reception means;
system issued data determining means for determining information to be issued by the system to the user on the information receiving side according to the scenario data selected by the scenario selecting means;
and system generated data transmitting means for transmitting system generated data indicating information determined by said system generated data determining means to a device used by said information receiving side user. scenario update instruction receiving means for receiving, from a device used by the information originating user, scenario update instruction data indicating update contents instructed by the information originating user regarding the scenario data stored in the scenario storage means;
2. The system according to claim 1, wherein said scenario storage means updates stored scenario data according to scenario update instruction data received by said scenario update instruction reception means. The scenario receiving means receives scenario data created for a business operator to which the information transmission user belongs from each of the devices used by the information transmission users of a plurality of different businesses;
3. The system according to claim 1, wherein said scenario selection means selects scenario data to be used from a plurality of scenario data created for a plurality of different business operators stored in said scenario storage means. . script receiving means for receiving, from a device used by the information originating user, script data indicating a process for acquiring information that satisfies a specified condition and is created for the business operator;
script storage means for storing the script data received by the script receiving means;
When the scenario data selected by the scenario selection means instructs the execution of script data, a process according to the script data instructed by the scenario data among the plurality of script data stored in the script storage means is executed. a script execution means and
4. Any one of claims 1 to 3, wherein the system-issued data determining means determines the information to be issued by the system to the information receiving side user by using the information acquired by the script executing means by executing the script data. The system described in paragraph. script update instruction receiving means for receiving, from a device used by the information originating user, script update instruction data indicating update contents instructed by the information originating user regarding script data stored in the script storing means;
5. The system according to claim 4, wherein said script storage means updates stored script data according to script update instruction data received by said script update instruction reception means. The script receiving means receives script data created for a company to which the information transmitting user belongs from each of devices used by information transmitting users of a plurality of different companies,
When the scenario data selected by the scenario selection means instructs execution of the script data, the script execution means executes a plurality of scripts created for a plurality of different operators stored in the script storage means. 6. The system according to claim 4 or 5, wherein processing is executed according to script data instructed by the scenario data among the data. user attribute storage means for storing user attribute data indicating attributes of the information receiving user for each of a plurality of information receiving users;
When the scenario data selected by the scenario selection means instructs the use of user attribute data, the system generated data determination means instructs the scenario data among the user attribute data stored in the user attribute storage means. 7. The system of any one of claims 1-6, wherein the user attribute data received is used to determine the information that the system issues to the information recipient user. user attribute storage means for storing user attribute data indicating the attribute of the information receiving user for each of a plurality of information receiving users;
When the script data to be used instructs the use of user attribute data, the script execution means uses the user attribute data instructed by the script data among the user attribute data stored in the user attribute storage means. 7. A system according to any one of claims 4 to 6, wherein the information is obtained by user attribute specifying means for specifying, based on the user generated data received by the user generated data receiving means, the attribute of a user on the information receiving side who uses the device from which the user generated data is transmitted;
The system according to claim 7 or 8, wherein said user attribute storage means stores the attribute specified by said user attribute specifying means. language information identifying means for identifying language information included in information indicated by the user generated data received by the user generated data receiving means;
The user attribute identifying means identifies, based on the linguistic information identified by the linguistic information identifying means, the attribute of a user on the information receiving side who uses a device from which user-generated data used to identify the linguistic information is transmitted. 9. The system according to 9. non-linguistic information specifying means for specifying non-linguistic information included in information indicated by the user-generated data received by the user-generated data receiving means,
The user attribute identifying means identifies, based on the non-linguistic information identified by the non-linguistic information identifying means, the attribute of the user on the information receiving side who uses the device from which the user-generated data used to identify the non-linguistic information is transmitted. 11. A system according to claim 9 or 10. language information identifying means for identifying language information included in information indicated by the user generated data received by the user generated data receiving means;
10. The system-issued data determining means according to any one of claims 1 to 9, wherein the system determines the information to be issued to the information receiving user based on the language information specified by the language information specifying means. system. non-linguistic information specifying means for specifying non-linguistic information included in information indicated by the user-generated data received by the user-generated data receiving means,
10. The system-issued data determining means determines information to be issued by the system to the information receiving user based on the non-verbal information specified by the non-linguistic information specifying means. System as described. A program for realizing a system for communication between people on a computer,
to the computer;
A process of receiving scenario data representing a template for communication with people, created for the business operator, from a device used by an information originating user who is a user of the business operator who uses the system to transmit information to people. When,
a process of storing the received scenario data in a storage device;
a process of receiving user-issued data indicating information issued by the information-receiving user from a device used by the information-receiving-side user who is a user who communicates with the system and receives information from the system;
a process of selecting scenario data to be used from a plurality of scenario data stored in the storage device based on the received user-generated data;
a process of determining information to be issued by the system to the user on the information receiving side according to the selected scenario data;
a process of transmitting system issued data indicating information issued by the determined system to the user on the information receiving side to a device used by the user on the information receiving side.

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