JP2022148410A - Management system and management method - Google Patents

Abstract

To efficiently handle the movement or removal of articles to be placed in a building of a management object, etc. when needed.SOLUTION: A management system comprises a movement determination unit for determining whether or not it is necessary to move a management object which is a management object placed at a service base of a vehicle rental service for lending vehicles, and a request processing unit for transmitting a request for a movement work of the management object if the movement determination unit determines that it is necessary to move the management object.SELECTED DRAWING: Figure 3

Description

The present invention relates to a management system and management method.

2. Description of the Related Art Conventionally, it has been pointed out that when a building manager places a notice or the like in a building used for business, the burden of managing the notice or the like is heavy. For example, Patent Literature 1 discloses a method in which a building manager forms a business alliance with a home delivery company, a messenger service provider, or the like regarding the posting and removal of flyers posted in a building.

JP-A-2002-149782

By the way, it may be necessary to move or remove notices and installations installed in a building for unplanned reasons. In such a case, the administrator has to arrange the unscheduled work, which poses a problem of a heavy burden.
SUMMARY OF THE INVENTION The present invention has been made in view of such a background, and an object of the present invention is to enable efficient handling when it is necessary to move or remove articles placed in a building or the like to be managed.

As a first aspect for achieving the above object, a movement determination is made to determine whether or not a managed object located at a service base of a vehicle rental service for renting out a vehicle is in a state requiring movement of the managed object. and a request processing unit that transmits a request to move the managed object when the movement determination unit determines that the managed object needs to be moved. be done.

In the management system described above, the movement determination unit acquires weather information for an area including the service base, and when bad weather is predicted for the area including the service base, the object to be managed needs to be moved. It may be configured to determine that there is.

In the above management system, the movement determining unit determines that the managed object needs to be moved when an instruction to move the managed object is received from an administrator who manages the service base. may be

In the above management system, a rental management unit that manages rental of the vehicle located at the service base is provided, and the rental management unit determines, by the movement determination unit, that the managed object needs to be moved. at least one of the vehicles located at the service base is specified as the destination of the object to be managed, the rental of the vehicle specified as the destination of the object to be managed is stopped, and the request The processing unit may be configured to designate the vehicle as a destination of the object to be managed and transmit the request for the movement work.

In the above management system, a work result acquisition unit that acquires the result of the movement work executed at the service base in response to the request; and an evaluation acquisition unit that acquires an evaluation for the movement work.

In the above-described management system, the movement determining unit determines that the managed object needs to be moved at the service base where the managed object has been moved, based on the reason for determining that the managed object needs to be moved. determining whether or not to restore the object to the state before the moving work, and when the movement determining unit determines that the managed object is to be restored to the state before the moving work, A configuration may be adopted in which a request for recovery work for the managed object is transmitted.

As a second aspect for achieving the above object, when it is determined that a managed object located at a service base of a vehicle rental service for renting a vehicle is in a state requiring movement of the managed object, the management A management method of transmitting a request for moving an object can be mentioned.

According to the above configuration, when it is necessary to move or remove an object to be managed located at a service base of a vehicle rental service, the necessary work can be quickly requested and efficiently dealt with. Therefore, it is possible to reduce the burden on the administrator required to manage the managed objects.

Explanatory drawing which shows the outline|summary of a management system. FIG. 4 is a diagram showing an example of service bases and objects to be managed that are targets of inspection work; Block diagram of management system. 4 is a schematic diagram showing a configuration example of service base data; FIG. 4 is a flow chart showing the operation of the management system; 4 is a sequence diagram showing the operation of the management system; FIG. 4 is a flow chart showing the operation of the management system; 4 is a flow chart showing the operation of the management system;

[1. Overview of management system]
FIG. 1 is an explanatory diagram showing an outline of a management system 1 of this embodiment.
The management system 1 is a system for managing vehicles V arranged at service bases used for service businesses that provide vehicles V and objects to be managed.
Service businesses related to the management system 1 include, for example, car sharing, rental cars, and car leasing. In this embodiment, a car sharing service business that lends a vehicle V to a customer will be described as an example. The type of vehicle V provided by the car sharing service is not limited, and in this embodiment, a four-wheeled vehicle is used as an example.

The management system 1 has a management device 100 . The management device 100 requests the user U1 who is registered in advance as a person who can be a worker who inspects the service base to perform the work, and selects a worker from among the users U1 who have responded to the request. Although one user U1 is shown in FIG. 1, a plurality of users U1 can be registered in the management device 100, and there is no limit to the number of users U1. FIG. 1 shows a user terminal 210 as a terminal device used by user U1. The management device 100 communicates with the user terminal 210 through the communication network 500 to perform various notifications to the user U1.

The management device 100 communicates with the member terminal 230 and the administrator terminal 250 .
Member terminal 230 is a computer used by member U3 who uses the car sharing service. The member U3 is a person registered in advance as a user of the car sharing service. When the member U3 operates the member terminal 230 to request the use of the vehicle V, the management device 100 executes the process of lending the vehicle V to the member U3. The management device 100 notifies the member terminal 230 of information such as the vehicle type, registration number, and location of the vehicle V used by the member U3. The management device 100 also manages the return of the vehicle V by the member U3.

The administrator terminal 250 is a computer used by the administrator U2. The administrator U2 is, for example, an employee of a company that operates a service business, or a person entrusted by this company. The manager U2 is a person in charge or responsible for managing the service base 700 .

The user terminal 210 and the member terminal 230 are portable computers, for example mobile devices or portable computers called handheld computers. The user terminal 210 and member terminal 230 may be stationary computers. The administrator terminal 250 may be, for example, a stationary computer or a portable computer.

FIG. 2 is a diagram showing an example of service bases and objects to be managed by the management system 1. As shown in FIG.
A service base 700 in FIG. 2 is a base used for a service business that provides vehicles, and is an example of a service base. Service businesses that provide vehicles include, for example, car sharing, rental cars, and car leasing. A service base 700 has a parking lot 701 for parking vehicles V provided to customers, and a building 702 is installed.

At the service base 700, installations for business promotion and advertisement purposes are installed. For example, a stand-type signboard 711 is arranged in the parking lot 701 . The stand-type signboard 711 is a signboard placed in the parking lot 701 and is portable. The handouts 712 are papers and booklets for advertising the business, and are fixed to the building 702 in a handout case 713 so that customers who visit the service base 700 and people who are interested in the service business can take them home. are housed in In addition, a banner 714 is installed in the parking lot 701 for the purpose of advertising the business. A signboard 715 is fixed to the building 702 .

The management system 1 treats at least part of the installed objects arranged at the service base 700 as objects to be managed. The installed objects include, for example, a stand-type signboard 711, a handout 712, a flag 714, and a signboard 715. Although not shown, a sticker attached to the road surface of the parking lot 701 may be a management object. A handout case 713 for containing a handout 712 may also be included in the installation. In this embodiment, the objects to be managed are movable objects, specifically a stand-type signboard 711 , a handout 712 , and a flag 714 . If the handout case 713 is detachable from the building 702 , the management target includes the handout case 713 .

The management system 1 makes a request for the movement work by a process described later when the management object installed at the service base 700 needs to be moved. A moving task is a task of moving or removing an object to be managed. The moving work is performed, for example, in bad weather such as strong winds, in order to prevent scattering, overturning, and falling of the managed object, and damage to the managed object due to these events. Further, the moving work is performed so that the managed object does not interfere with the construction and work at the service base 700 and its surroundings.

A worker who carries out the moving work moves the object to be managed from the normal position shown in FIG. 2 to a predetermined destination. The moving destination may be the shadow of the building 702, a warehouse provided in the building 702, or the like. In this embodiment, the management device 100 uses the vehicle V parked in the parking lot 701 as the destination of the object to be managed. That is, the worker accommodates the object to be managed inside the vehicle V. As shown in FIG.

The managed object shown in FIG. 2 is an example. When the management system 1 manages a plurality of service bases 700 , the type, number, and location of objects to be managed may differ for each service base 700 . Also, only some of the objects installed at the service base 700 that can be managed objects may be registered as managed objects to be moved.
Specifically, a stand-type signboard 711 , a handout 712 , a flag 714 , and a signboard 715 are installed at the first service base 700 , all of which are objects to be managed by the management system 1 . In this case, a stand-type signboard 711, a handout 712, and a flag 714 are installed at the second service base 700, and no signboard 715 is installed. Furthermore, regarding the second service base 700, the handout 712 and the flag 714 are registered as objects to be moved and the standing signboard 711 is not registered as an object to be moved. is also possible.

Objects to be managed by the management system 1 at each service base 700 are set by service base data 25, which will be described later. By rewriting the service base data 25, it is also possible to change the type and number of objects to be managed at the service base 700. FIG.

FIG. 2 does not limit specific aspects of service locations. For example, it is not essential that building 702 is installed. Also, the service base may be part of a building and may not have a parking lot 701 .

In the example of FIG. 1, an in-vehicle device 270 is installed in a vehicle V rented by a car sharing service. The in-vehicle device 270 has a communication function of communicating with the management device 100 via the communication network 500 and a function of locking and unlocking the doors of the vehicle V. FIG. When the member U3 uses the vehicle V, the in-vehicle device 270 unlocks the doors of the vehicle V so that the member U3 can drive the vehicle V. FIG.

The management device 100 also communicates with a weather information server (not shown) via the communication network 500 . The weather information server is a server installed to provide weather information by weather information management departments of governments, public institutions, local governments, or private weather information providers. Here, the weather information includes information on current weather, information on weather forecast, and the like. The management device 100 can acquire weather information by communicating with a weather information server. Instead of communicating with the weather information server, the management device 100 may acquire weather information by receiving weather information distributed by television broadcasting or radio broadcasting.

[2. Configuration of Management Device]
The management device 100 includes a processor 10 , a storage section 20 and a communication section 30 . The processor 10 is an information processing device such as a CPU (Central Processing Unit) or a microcontroller. The storage unit 20 stores programs executed by the processor 10 and data processed by the processor 10 . The storage unit 20 may be a nonvolatile storage device configured using a semiconductor memory device such as a flash memory, a magnetic storage device, an optical storage device, or the like. The storage unit 20 may also include a volatile storage area configured by a semiconductor memory device, and the work area of the processor 10 may be formed by this volatile storage area. Further, when the processor 10 is configured as an integrated device in which a volatile memory is integrated, the storage unit 20 is configured as a non-volatile storage device.

The storage unit 20 stores a control program 21 , vehicle data 22 , rental management data 23 , member data 24 , service base data 25 , user data 26 , work request data 27 and work result data 28 . The control program 21 is a program executed by the processor 10 to control the management device 100 .

The vehicle data 22 is data relating to the vehicle V rented in the car sharing service. The vehicle data 22 includes the registration number of the vehicle V, the vehicle type, the model year, the fee for car sharing, the location information indicating the location of the vehicle V, and the like.

The rental management data 23 is data relating to rental of the vehicle V. FIG. The rental management data 23 is generated and stored in the storage unit 20 when the vehicle V is rented. The rental management data 23 includes the rental start date and time of the vehicle V, the rental location, the return date and time, the return location, the member U3 who rented the vehicle V, and the like.

Member data 24 is data relating to member U3. The member data 24 includes identification information for identifying each member U3, a history of the member U3 renting a vehicle V, and the like.

The service base data 25 is data relating to the service base 700 managed by the management device 100, that is, the service base 700 to be moved.

FIG. 4 is a schematic diagram showing a configuration example of the service base data 25. As shown in FIG.
The service base data 25 includes position data 251, managed object data 252, and photographed image 253 in association with each other. The storage unit 20 stores one service point data 25 in association with one service point 700 . When the management system 1 manages the moving work of a plurality of service bases 700 , the storage unit 20 stores a plurality of service base data 25 corresponding to the number of service bases 700 .

The position data 251 is data indicating the position of the service base 700 . The position data 251 may be coordinate data or may include map data indicating the position of the service base 700 .
The managed object data 252 is data of managed objects installed at the service base 700 . For example, the managed object data 252 includes the location of the managed object in the service base 700, the name, shape, installation state, number, and the like of the managed object. More specifically, the managed object data 252 is data that associates information about objects to be managed by the management system 1, that is, to be moved, among objects installed at the service base 700, with the service base 700. . The objects to be managed may be different for each service base 700 .

A captured image 253 is a captured image of the service base 700 . Specifically, it is a photographed image of an object to be managed installed at the service base 700 . The captured image 253 is preferably a captured image in which the object to be managed is captured in an appropriate state. For example, the photographed image 253 includes a photographed image of the stand-type signboard 711 exemplified in FIG. 2 in a state in which the stand-type signboard 711 is installed in an appropriate position and direction. Further, for example, the photographed image 253 includes a photographed image of the handout case 713 in a state in which an appropriate number of handouts 712 are accommodated in the handout case 713 .

The work content 254 is data indicating the content of the work to be executed in the movement work. Specifically, the work content 254 is data describing the work content for each managed object installed at the service base 700 . Specifically, it includes a method of moving the stand-type signboard 711 , the handout 712 , and the flag 714 . For example, the moving method of the stand-type signboard 711 includes opening a drain plug (not shown) to drain water accumulated in the stand-type signboard 711, closing the drain plug, and then moving. Further, the work content 254 may include the content of the work of installing the managed object in its original position after the moving work. For example, the work content 254 includes the installation locations of the standing signboard 711 , handouts 712 , and banners 714 .

Further, the work content 254 includes the number of workers required for the work to move the service base 700 . If the number of workers required for the movement work of the service base 700 is the default number, the work content 254 may not include the number of workers.
The work content 254 may include information about the work time of the movement work of the service base 700 . For example, the work time included in the work content 254 can be the time required for a worker with standard skills to complete the work of moving the service base 700 . That is, the work time included in the work content 254 can be said to be a guideline for work time or a standard work time.

The service base data 25 may include identification information that identifies the service base 700, and may include position data 251, managed object data 252, captured images 253, and work content 254 in association with this identification information. good.

Returning to FIG. 3 , the user data 26 includes data related to the user U1 registered in the management device 100 as a worker who moves the service base 700 . User data 26 includes identification information identifying each user U1, user U1's contact information, and user U1's rating. The contact information of the user U1 is the telephone number of the user terminal 210 used by the user U1, the identification information of the SNS (Social Network Services) account, and the like. For example, the user terminal 210 and the management device 100 may be configured to perform communication using the functions of a dedicated application program (hereinafter referred to as an application) installed in the user terminal 210 . For example, the management device 100 uses the notification function of the application of the user terminal 210 to notify the user U1. In this case, the user data 26 includes information on accounts for calling applications of the user terminal 210 .

The management device 100 may communicate with the user terminal 210 using an SNS service operated by another business. For example, the management device 100 and the user terminal 210 may transmit and receive notifications using an SNS service for transmitting and receiving chat-type messages between a plurality of computers. In this case, the user data 26 may be identification information or account information of the user terminal 210 in the SNS service.

The work request data 27 is data indicating the contents of the movement work requested to the user U1. The work request data 27 includes information specifying the service base 700 that is the target of the movement work, and the date and time when the movement work should be performed or the deadline for the movement work. Information identifying the service base 700 includes identification information of the service base 700 and the like. The work request data 27 may also include the service base data 25 corresponding to the service base 700 that is the target of the movement work. The work request data 27 may include data relating to the work of installing the managed object in its original position.

The work result data 28 includes the results of the user U1's work to move the service base 700. FIG. Specifically, the captured image captured by the user U1 after the moving work is included. The work result data 28 may include the work result of installing the managed object in its original position after the moving work.

The processor 10 implements the functions of the management device 100 by executing the control program 21 . As functional units configured by the processor 10, a movement determination unit 11, a rental management unit 12, a request processing unit 13, a work result acquisition unit 14, and an evaluation acquisition unit 15 are shown. Each of these functional units is realized by cooperation of software and hardware when the processor 10 executes the control program 21 .

The movement determination unit 11 determines whether movement work is necessary. The movement determination unit 11 acquires weather information by communicating with the weather information server and/or receiving broadcasts. The movement determination unit 11 determines whether or not the object to be managed at the service base 700 needs to be moved based on the acquired weather information. The movement determination unit 11 can determine each of the plurality of service bases 700 managed by the management system 1 .
When the administrator terminal 250 designates the service base 700 and transmits an instruction to move the managed object, the movement determination unit 11 receives this instruction and determines whether or not the managed object needs to be moved. judge.

The rental management unit 12 manages rental and return of the vehicle V through the car sharing service. The rental management unit 12 transmits data regarding the rental vehicle V to the member terminal 230 in response to access from the member terminal 230 . When the rental management unit 12 receives a rental request specifying the vehicle V from the member terminal 230 , the rental management unit 12 executes processing for renting the vehicle V in response to the request and generates rental management data 23 . When the member U3 returns the vehicle V, the rental management unit 12 updates the rental management data 23 by adding data related to the return of the vehicle V to the rental management data 23 .

Data transmission/reception between the management device 100 and the member terminal 230 may be in a form using, for example, the above-described SNS service, chat-type messages, an application installed in the member terminal 230, or the like. The same applies to the administrator terminal 250 as well.

The request processing unit 13 notifies the user U1 and requests the moving work when the moving work of the service base 700 is required. The request processing unit 13 makes a request to the required number of users U1 based on the number of workers required for the movement work defined in the work content 254 . The request processing unit 13 may make a request to users U1 exceeding the number required for the movement work. In this case, the request processing unit 13 selects the user U1 who actually performs the movement work from among the users U1 who have responded to the request.

The work result acquisition unit 14 acquires the work result from the user U1 who has performed the work of moving the service base 700 .
The evaluation obtaining unit 15 requests the manager U2 to evaluate the work result obtained by the work result obtaining unit 14, and obtains the evaluation by the manager U2.
Here, if the evaluation acquired by the evaluation acquisition unit 15 does not satisfy a predetermined condition, the request processing unit 13 may be configured to solicit again.

The communication unit 30 is a communication device connected to the communication network 500 . The communication unit 30 includes, for example, a connector to which an Ethernet (registered trademark) cable is connected, and a communication interface circuit that transmits and receives signals through the cable. The communication unit 30 may be a communication device that includes an antenna and an RF circuit and performs wireless data communication.
The communication unit 30 performs data communication with the user terminal 210 , the administrator terminal 250 and the in-vehicle device 270 through the communication network 500 under the control of the processor 10 .

[3. Configuration of Device Connected to Management Device]
User terminal 210 has processor 211 , storage unit 212 , communication unit 213 , touch panel 214 , camera 215 , GNSS 216 and NFC 217 .
A processor 211 is an information processing device such as a CPU or a microcontroller. The storage unit 212 may be a non-volatile storage device configured using a semiconductor memory device such as a flash memory. The storage unit 212 may have a volatile storage area and may be configured to form a work area for the processor 211 . The storage unit 212 stores programs executed by the processor 211 and data processed by the processor 211 .
The processor 211 executes programs stored in the storage unit 212 and controls the user terminal 210 .

The communication unit 213 is a communication device that includes an antenna, an RF circuit, etc., and performs wireless data communication through a mobile communication line. The communication unit 213 connects to the communication network 500 and performs data communication with the management device 100 under the control of the processor 211 .

A touch panel 214 displays various images under the control of the processor 211 . The touch panel 214 detects a touch operation on the touch panel 214 and outputs operation data indicating the detected operation to the processor 211 .

The camera 215 shoots under the control of the processor 211 and outputs the shot image to the processor 211 .
A Global Navigation Satellite System (GNSS) 216 detects the position of the user terminal 210 under the control of the processor 211 .

The NFC 217 is a communication device that performs short-range wireless communication in compliance with, for example, the NFC (Near Field Communication) standard. The NFC 217 performs short-range wireless communication with an in-vehicle device 270 to be described later, and causes the in-vehicle device 270 to unlock and lock the doors of the vehicle V. FIG.

The user terminal 210 performs photography with the camera 215 according to the operation of the user U1. The user terminal 210 has a function of adding positional information of the user terminal 210 at the time of photography and information indicating the date and time of photography to image data captured by the camera 215 . The user terminal 210 has a function of transmitting captured image data to the management device 100 according to the operation of the user U1.

The user terminal 210 receives lock control information for unlocking and locking the vehicle V from the management device 100 and writes it to the NFC 217 . This makes it possible to lock and unlock the doors of the vehicle V using the user terminal 210 .

The in-vehicle device 270 includes an MCU 271 , a communication section 272 , a lock driving section 273 and an NFC 274 . An MCU (microcontroller) 271 has a processor that controls the in-vehicle device 270 .

The communication unit 272 is a communication device that includes an antenna, an RF circuit, etc., and executes wireless data communication through a mobile communication line. A TCU (Telematics Control Unit) mounted on the vehicle V may be used as the communication unit 272 . The communication unit 213 connects to the communication network 500 and performs data communication with the management device 100 under the control of the MCU 271 .

The NFC 274 is a communication device that performs short-range wireless communication in compliance with the NFC standard, for example. The NFC 274, for example, communicates with the NFC 217 included in the user terminal 210, and transmits/receives lock control information to/from the NFC 217. FIG. MCU 271 controls communication of NFC 274 and performs authentication of lock control information received from NFC 217 . The MCU 271 operates the lock driver 273 when the authentication is successful.

The lock drive unit 273 operates the door lock device provided in the vehicle V under the control of the MCU 271 to unlock or lock the vehicle.

A specific configuration of the in-vehicle device 270 can be appropriately changed corresponding to a control system provided in the vehicle V. FIG. For example, the in-vehicle device 270 may be incorporated in a car navigation system provided in the vehicle V or a part of a vehicle control system. For example, the MCU 271 may be a vehicle control ECU (Electronic Control Unit) that the vehicle V has.

[4. Operation of management system]
FIG. 5 is a flowchart showing the operation of the management system 1, and in particular shows the operation of the management device 100. As shown in FIG. Steps SA11 to SA14 are executed by the movement determination unit 11, and steps SA15, SA18 to SA21, and SA25 are executed by the request processing unit 13. FIG. Steps SA16-SA17 are executed by the lending manager 12. FIG. Step SA22 is executed by the work result acquisition unit 14, and step SA24 is executed by the evaluation acquisition unit 15. FIG.

The management device 100 executes the processing shown in FIG. 5 for each service base 700 . That is, when the management system 1 manages a plurality of service bases 700, the management device 100 executes the processing of FIG. 5 for each service base 700 individually or in parallel.

Management device 100 acquires weather information for an area including service base 700 (step SA11), and determines whether or not stormy weather is expected within a predetermined period of time (step SA12). Stormy weather is weather that may cause scattering, overturning, damage, etc., of the stand-type signboard 711, the handout 712, and the flag 714. The above wind speed and the issuance of a pre-specified warning can be mentioned. Here, the pre-specified warnings include, for example, strong wind warnings, strong wind wave warnings, heavy rain warnings, and flood warnings, but may be other warnings or warnings. The predetermined time is set in advance in consideration of the time required for user U1 to arrive at service base 700 and the time required for movement work at service base 700 .

When determining that stormy weather is expected (step SA12; YES), the management device 100 proceeds to step SA14, which will be described later.
If the management device 100 determines that stormy weather is not expected (step SA12; NO), the management device 100 determines whether or not the administrator terminal 250 has instructed to perform the movement work (step SA13). If the movement work is not instructed (step SA13; NO), the management device 100 returns to step SA11 and executes the processes after step SA11 at predetermined time intervals.

If the administrator terminal 250 instructs the transfer work (step SA13; YES), the process proceeds to step SA14 to determine that the transfer work is necessary (step SA14).

The management device 100 selects a vehicle V to be used as a destination from among the vehicles V parked at the service base 700 (step SA15). The management device 100 performs a process of stopping rental of the vehicle V selected in the car sharing service (step SA16). Specifically, the management device 100 writes in the vehicle data 22 that the selected vehicle V cannot be rented. Moreover, the management device 100 notifies the member terminal 230 that the selected vehicle V cannot be rented based on the member data 24 (step SA17). At step SA17, the management device 100 may select, for example, a member U3 who is near the service base 700, and notify only the selected member U3.

Management device 100 notifies each user U1 whose user data 26 is stored of a request for the movement work (step SA18). Management device 100 determines a worker to perform the work from among users U1 who have responded to the notification (step SA19). Based on the work content 254, the management device 100 notifies the work content to the user U1 who was determined to be the worker in step SA19 (step SA20).

Management device 100 transmits lock control information for unlocking and locking the doors of vehicle V selected in step SA15 to user terminal 210 (step SA21).

The user U1 selected as the worker goes to the target service base 700 and performs the movement work. User U1 takes an image of the object to be managed with camera 215 after completing the movement work. Here, the user U1 may be instructed to take a picture of the object to be managed so that the state in which the object to be managed is accommodated in the vehicle V can be understood as the work content. The user U1 operates the user terminal 210 to transmit the captured image to the management device 100 .

The management device 100 acquires the result of the movement work from the user terminal 210 (step SA22). Specifically, the result of the movement work is a photographed image or characters transmitted by the user terminal 210 .

The management device 100 executes an evaluation process for obtaining an evaluation by the manager U2 for the work result obtained in step SA22 (step SA23).

FIG. 6 is a flowchart showing the operation of the management system 1, and shows the operations of the management device 100 and the administrator terminal 250 in step SA23 of FIG.
In the evaluation process, the management device 100 transmits the work result including the captured image acquired in step SA22 to the administrator terminal 250 (step SA41).

The manager terminal 250 receives the work result transmitted by the management device 100 (step SB11), and displays the captured image (step SB12). Here, the administrator U2 confirms that the managed object has been moved based on the photographed image, and inputs an evaluation of the work result (step SB13). The administrator terminal 250 transmits the evaluation input by the administrator U2 to the management device 100 (step SB14).
The management device 100 receives and acquires the evaluation from the administrator terminal 250 (step SA42).

Returning to FIG. 5, the management device 100 sets a moved flag indicating that the moving work has been performed in the service base data 25 regarding the service base 700 to which the moving work has been performed (step SA24), and terminates this processing. do. The moved flag includes information indicating that the moving work has been performed at the service base 700 and whether the reason for requesting the moving work is an instruction from the administrator terminal 250 or the weather.

In this way, the management device 100 allows the user to move the service base 700 when instructed by the administrator terminal 250 to move the service base 700 or when stormy weather is expected in the area including the service base 700 . Ask U1. As a result, when it becomes necessary to move the managed object of the service base 700, the administrator U2 can promptly request the user U1 to move the managed object and move the managed object. In particular, when stormy weather is expected in the area including the service base 700, the request is made to the user U1 without the administrator U2 issuing an instruction. Therefore, the burden on the administrator U2 for managing the managed object can be reduced.

At the service base 700 where the moving work has been performed, it is desirable to perform the work of returning the managed object to its original position, ie, the normal installation location, after the reason for the moving work has been resolved. The operation of the management system 1 in this case will be described with reference to FIG.

FIG. 7 is a flowchart showing the operation of the management system 1, and particularly shows the operation of the management device 100 for requesting the work of returning the managed object to its original position. The original position is the installation position of the managed object before the managed object is moved by the moving operation. This work is called re-installation work. The re-installation work is work for restoring the managed object of the service base 700 to the position or state before the movement work, and corresponds to an example of the restoration work.
Steps SA61 to SA65 are executed by the movement determination unit 11, and steps SA66 to SA69 and SA73 are executed by the request processing unit 13. FIG. Step SA70 is executed by the work result acquisition unit 14, and step SA71 is executed by the evaluation acquisition unit 15. FIG. Step SA74 is executed by the lending manager 12. FIG.

The management device 100 detects the service base 700 where the object to be managed has been moved based on the service base data 25 (step SA61). At step SA61, the management device 100 detects the service base 700 for which the moved flag is set in the service base data 25. FIG. Here, if there are a plurality of corresponding service sites 700, the management device 100 performs the processing after step SA62 for each service site 700. FIG.

The management device 100 refers to the moved flag and determines whether or not the operation of moving the service base 700 has been performed according to an instruction from the administrator terminal 250 (step SA62). If the movement work has been performed by an instruction from the administrator terminal 250 (step SA62; YES), the management device 100 determines whether or not an instruction for re-installation has been issued from the administrator terminal 250 (step SA63). If a re-installation instruction has been issued (step SA63; YES), the management device 100 determines that re-installation of the managed object is necessary (step SA64). If the re-installation instruction has not been given (step SA63; NO), the management device 100 returns to step SA62.

If the work to move service base 700 has not been performed according to an instruction from administrator terminal 250, that is, if the work to move service base 700 has been performed based on weather information (step SA62; NO), management device 100 moves to an area including service base 700. weather information (step SA65). Management device 100 determines whether or not the weather at service base 700 has recovered based on the weather information acquired in step SA65 (step SA66). If the weather has recovered, that is, if the weather at the service base 700 does not correspond to the bad weather that was used as the criterion for determination in step SA12 (step SA66; YES), the management device 100 needs to reinstall the managed object. (step SA64). If it is determined that the weather has not recovered (step SA66; NO), the management device 100 returns to step SA62.

After determining in step SA64 that it is necessary to reinstall the managed object, the management device 100 notifies each user U1 whose user data 26 is stored of a request for the reinstallation work (step SA67). Management device 100 determines a worker to perform the work from among users U1 who have responded to the notification (step SA68). Management device 100 notifies user U1, who was determined to be the worker in step SA68, of the work content (step SA69). At step SA69, management device 100 may notify user U1 of the work result obtained at step SA22.

Management device 100 transmits lock control information for unlocking and locking the doors of vehicle V selected in step SA15 to user terminal 210 (step SA70).

The user U1 selected as the worker goes to the target service base 700, removes the managed object from the vehicle V, and carries out the work of moving it to its original position. After the work is completed, user U1 takes a picture of the object to be managed with camera 215 . Here, the user U1 may be instructed, as work content, to take a picture of the re-installed object so that the user can see it. The user U1 operates the user terminal 210 to transmit the captured image to the management device 100 .

The management device 100 acquires the result of the reinstallation work from the user terminal 210 (step SA71). The result of the re-installation work is specifically a photographed image or characters transmitted by the user terminal 210 .

The management device 100 executes an evaluation process for obtaining an evaluation by the manager U2 for the work result acquired in step SA71 (step SA72). The processing of step SA72 is, for example, the same as the processing shown in FIG.

The management device 100 deletes the moved flag from the service base data 25 regarding the service base 700 where the re-installation work has been performed (step SA73). The management device 100 performs a process of making the vehicle V used as the destination of the object to be managed available for rental by the car sharing service (step SA74), and ends this process.

In step SA74, the management device 100 rewrites the vehicle data 22 of the selected vehicle V with content indicating that the vehicle can be rented, for example. Here, based on the member data 24, the management device 100 may notify the member terminal 230 that the vehicle V can be rented.

In this way, after the reason for moving the service base 700 is eliminated, the management device 100 performs the work of restoring the management target of the service base 700 to the normal state, that is, moving the management target to the position before the moving work. The user U1 is requested to perform the return operation. As a result, the administrator U2 can easily make arrangements for the work to restore the managed object. Therefore, the burden on the administrator U2 for managing the managed object can be reduced.

The management system 1 may be configured to manage movement of the vehicle V at the service base 700 . An example of the operation of managing movement of the vehicle V will be described with reference to FIG.
FIG. 8 is a flowchart showing the operation of the management system 1, and in particular shows the operation of the management device 100. As shown in FIG.

Management device 100 receives a vehicle movement instruction instructing movement of vehicle V from administrator terminal 250 (step SA101). The management device 100 identifies the moving vehicle V and the service base 700 of the movement source (step SA102). The service base 700 of the movement source refers to the service base 700 where the vehicle V to be moved is parked. The management device 100 specifies the destination position of the vehicle V (step SA103). The destination of the vehicle is designated by the vehicle movement instruction or the vehicle data 22 of the vehicle V to be moved.

Management device 100 notifies user U1, whose user data 26 is stored, of a request for vehicle movement work (step SA104). The management device 100 determines the worker who will perform the work from among the users U1 who have responded to the notification (step SA105). Management device 100 notifies user U1, who has been determined to be the worker in step SA105, of the work content (step SA106). In step SA106, the user terminal 210 is notified of information on the source service base 700, the moving vehicle V, and the destination.

Management device 100 transmits lock control information for unlocking and locking the doors of moving vehicle V to user terminal 210 (step SA107).

The user U1 selected as the worker goes to the target service base 700, gets on the vehicle V, and carries out the work of moving the vehicle V. FIG. For example, the user U1 drives the vehicle V and heads for the destination.

Management device 100 communicates with in-vehicle device 270 mounted on vehicle V to be moved, and acquires position information of vehicle V (step SA108). The position information of the vehicle V can be detected by the communication unit 272 mounted on the in-vehicle device 270, for example. Specifically, by specifying the base station of the mobile communication line to be connected when the communication unit 272 communicates with the communication network 500, the approximate position of the vehicle V can be specified and the position information can be obtained. Further, when the communication unit 272 has a Wi-Fi (registered trademark) communication function, it is possible to identify the position of the vehicle V and acquire the position information by identifying a Wi-Fi network existing near the communication unit 272. . In addition, when the in-vehicle device 270 is equipped with GNSS, or when the in-vehicle device 270 can acquire position information detected by GNSS of a car navigation system mounted on the vehicle V, the management device 100 determines the position of the vehicle V determined by GNSS. information can be obtained.

The management device 100 determines whether or not the movement of the vehicle V to the destination has been completed based on the position information of the vehicle V (step SA109). If it is determined that the movement has not been completed (step SA109; NO), the management device 100 returns to step SA108.

When determining that the movement has been completed (step SA109; YES), the management device 100 notifies the member U3 of the car sharing service of the movement of the vehicle V (step SA110), and terminates this process. In step SA110, the management device 100, for example, rewrites the position of the vehicle V in the vehicle data 22 and notifies the member U3 that the position of the vehicle V has been changed.

[5. Other embodiments]
The above embodiment shows a specific example to which the present invention is applied, and does not limit the form to which the invention is applied.

In the above embodiment, the management device 100 exemplifies a configuration in which the user U1 is notified of a work request based on the user data 26. However, the management device 100 uses an external network service different from that of the management system 1. You may notify us of your request. For example, the management device 100 may communicate with a server computer that provides a service different from the service business managed by the management system 1 and notify members of this service of the request. This server computer may be, for example, a server that constitutes a system such as SNS, mail order, or net auction. It may also be a server computer that provides a job matching service that allocates jobs to registered members.

Moreover, the management apparatus 100 is not limited to a single server computer, and may be configured to perform distributed processing by a plurality of server computers, or may be configured by a cloud server.

FIG. 3 is a schematic diagram showing the functional configuration of each device of the management system 1 divided according to the main processing content for easy understanding of the present invention, and does not limit the configuration of the device. . For example, in the management device 100, the processing of the constituent elements of the processor 10 may be executed by one hardware unit or may be executed by a plurality of hardware units. The same applies to the user terminal 210 as well. Further, each process shown in FIGS. 5 to 8 may be executed by one program or may be executed by a plurality of programs.

The control program 21 can also be realized by recording the control program 21 on a portable information recording medium. Examples of information recording media include magnetic recording media such as hard disks, optical recording media such as CDs, and semiconductor storage devices such as USB (Universal Serial Bus) memories and SSD (Solid State Drives). It is also possible to use The processor 10 may read and execute the control program 21 from the information recording medium.

[6. Configuration supported by the above embodiment]
The above embodiment supports the following configurations.

(Configuration 1) A movement determination unit that determines whether or not a managed object located at a service base of a vehicle rental service that rents out a vehicle is in a state in which movement of the managed object is required; A management system comprising: a request processing unit that transmits a request for work to move the managed object when it is determined that the managed object needs to be moved.
According to the management system of configuration 1, when it is necessary to move or remove an object to be managed located at a service base for a vehicle rental service, it is possible to quickly request the necessary work and efficiently deal with it. As a result, it is possible to reduce the burden on the administrator required to manage the managed object.

(Configuration 2) The movement determination unit acquires weather information for an area including the service base, and when bad weather is predicted for the area including the service base, the object to be managed needs to be moved. The management system according to configuration 1, wherein:
According to the management system of configuration 2, a request is made to move the managed object at the service base in case of bad weather. As a result, the burden on the administrator required to manage the managed objects can be further reduced.

(Configuration 3) Configuration wherein the movement determination unit determines that movement of the managed object is necessary when an instruction to move the managed object is received from an administrator who manages the service base. 1. The management system according to 1 or configuration 2.
According to the management system of configuration 3, a request is made to move the managed object at the service base according to the instruction of the manager. Therefore, the administrator can easily move the managed object at his/her own discretion. As a result, the burden on the administrator required to manage the managed objects can be further reduced.

(Configuration 4) A rental management unit that manages rental of the vehicle located at the service base, wherein the rental management unit determines that the managed object needs to be moved by the movement determination unit. at least one of the vehicles located at the service base is designated as the destination of the object to be managed, the rental of the vehicle designated as the destination of the object to be managed is stopped, and the request processing is performed. The management system according to any one of configurations 1 to 3, wherein the unit designates the vehicle as a destination of the object to be managed and transmits a request for the movement work.
According to the management system of configuration 4, the vehicle parked at the service base can be used as the destination of the object to be managed, and can be prevented from being rented out during use. Therefore, the object to be managed can be quickly moved without affecting customers of the vehicle rental service. Moreover, the burden of providing a place to move the managed object is reduced.

(Configuration 5) A work result acquisition unit that acquires the result of the movement work executed at the service base in response to the request; The management system according to any one of configurations 1 to 4, further comprising an evaluation acquisition unit that acquires an evaluation for the movement work.
According to the management system of configuration 5, since the result of the work of moving the managed object is evaluated, it is possible to manage that the work of moving is performed appropriately.

(Configuration 6) The movement determination unit determines that the management target object needs to be moved at the service base where the management target object has been moved, based on the reason for determining that the management target object needs to be moved. is to be restored to the state before the moving work, and the request processing unit determines, when the movement determining unit determines that the managed object is to be restored to the state before the moving work, 6. The management system according to any one of configurations 1 to 5, which transmits a request for recovery work of a managed object.
According to the management system of configuration 6, a request is made to restore the managed object at the service base where the movement work was performed to the state before the movement work. As a result, after moving the managed object as necessary, the managed object can be quickly returned to its original state. Therefore, it is possible to reduce the burden on the administrator required to manage the managed objects.

(Configuration 7) When it is determined that an object to be managed located at a service base of a vehicle rental service for renting out a vehicle is in a state requiring movement of the object to be managed, a request to move the object to be managed is made. How to send, how to manage.
According to the management method of configuration 7, when it is necessary to move or remove an object to be managed located at a service base for a vehicle rental service, the necessary work can be quickly requested and efficiently dealt with. As a result, it is possible to reduce the burden on the administrator required to manage the managed object.

DESCRIPTION OF SYMBOLS 1... Management system 10... Processor 11... Movement determination part 12... Rental management part 13... Request process part 14... Work result acquisition part 15... Evaluation acquisition part 20... Storage part 21... Control program 22... Vehicle data 23... Rental management data 24... Member data 25... Service base data 26... User data 27... Work request data 28... Work result data 30... Communication unit 100... Management device, 210 User terminal 211 Processor 212 Storage unit 213 Communication unit 214 Touch panel 215 Camera 216 GNSS 217 NFC 230 Member terminal 250 Administrator terminal 251 Location data , 252...Managed object data, 253...Photographed image, 254...Work content, 270...In-vehicle device, 271...MCU, 272...Communication unit, 273...Lock driving unit, 274...NFC, 500...Communication network, 700...Service base 701 parking lot 702 building 711 stand signboard (object to be managed) 712 handout (object to be managed) 713 handout case 714 banner (object to be managed) 715 signboard, V...vehicle, U1...user, U2...administrator, U3...member.

Claims (7)

a movement determination unit that determines whether or not a managed object located at a service base for a vehicle rental service that rents out a vehicle is in a state requiring movement of the managed object;
A management system comprising: a request processing unit that transmits a request for moving the managed object when the movement determination unit determines that the managed object needs to be moved. The movement determination unit acquires weather information for an area including the service base, and determines that the managed object needs to be moved when bad weather is predicted for the area including the service base. The management system of claim 1. 3. The movement determining unit determines that movement of the managed object is necessary when an instruction to move the managed object is received from an administrator who manages the service base. Management system as described. A rental management unit that manages rental of the vehicle located at the service base,
The lending management department
when the movement determination unit determines that the object to be managed needs to be moved, at least one of the vehicles located at the service base is designated as a destination of the object to be managed;
suspending rental of the vehicle designated as the destination of the managed object;
4. The management system according to any one of claims 1 to 3, wherein said request processing unit designates said vehicle as a moving destination of said managed object and transmits a request for said moving work. a work result acquisition unit that acquires the result of the movement work performed at the service base in response to the request;
5. The management system according to any one of claims 1 to 4, further comprising an evaluation acquisition unit that notifies an evaluator who performs evaluation of the result of the movement work and obtains an evaluation of the movement work by the evaluator. . The movement determining unit moves the managed object to the moving work based on the reason that it is determined that the managed object needs to be moved at the service base where the managed object has been moved. determine whether to restore to the state before the
6. The method according to any one of claims 1 to 5, wherein the request processing unit transmits a request for restoration work of the managed object when the movement determination unit determines that the managed object is to be restored to the state before the movement work. A management system according to any one of the preceding claims. When it is determined that an object to be managed located at a service base of a vehicle rental service for renting out a vehicle is in a state requiring movement of the object to be managed, a request for moving the object to be managed is transmitted. Method.

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