JP2022127091A - Cleaning management system, method for managing cleaning, and cleaning management program - Google Patents

Abstract

To provide a cleaning management system, a method for managing cleaning, and a cleaning management program that can increase the efficiency of a cleaning work of a cleaning target.SOLUTION: A cleaning management system 1 includes: a first calculation processing unit 212 for calculating a cleaning difficulty showing the difficulty of cleaning a cleaning target; a second calculation processing unit 213 for calculating a work capability level showing the level of the capability of cleaning of a cleaning worker; and an allocation processing means 214 for conducting allocation processing of allocating a cleaning target to be in charge of a cleaning worker to the cleaning worker on the basis of the cleaning difficulty calculated by the first calculation processing means 212 and the work ability level of the cleaning worker calculated by the second calculation processing unit 213.SELECTED DRAWING: Figure 2

Description

TECHNICAL FIELD The present invention relates to a cleaning management system, a cleaning management method, and a cleaning management program for managing cleaning work to be cleaned.

In lodging facilities such as hotels, cleaning workers clean rooms after guests check out. Each cleaning worker sequentially cleans the room assigned to him/herself. Conventionally, there has been proposed a technique for improving the efficiency of cleaning work for an entire accommodation facility (see Patent Literature 1, for example).

JP-A-2003-67509

By the way, the work time required for cleaning work varies depending on factors such as the size of the room to be cleaned and the level of work ability of the cleaning worker. For this reason, when a cleaning work plan is created by the conventional method, there arises a problem that the work time varies for each cleaning worker and the efficiency of the cleaning work is lowered.

An object of the present invention is to provide a cleaning management system, a cleaning management method, and a cleaning management program capable of improving the efficiency of cleaning work for cleaning targets.

A cleaning management system according to one aspect of the present invention includes a first calculation processing unit that calculates a cleaning difficulty level that indicates the difficulty level of cleaning work to be cleaned, and work ability that indicates the level of cleaning work ability of a cleaning worker. Based on the second calculation processing unit that calculates the level, the cleaning difficulty level of the object to be cleaned calculated by the first calculation processing unit, and the work ability level of the cleaning worker calculated by the second calculation processing unit and an allocation processing unit that executes allocation processing for allocating a cleaning object to be cleaned by the cleaning worker to the cleaning worker.

According to the above configuration, it is possible to automatically assign cleaning targets to the cleaning staff, so that the work load can be reduced as compared with the case where the cleaning leader manually assigns the cleaning targets. Moreover, since the assignment process is executed according to the cleaning difficulty level and the work ability level, it is possible to assign an appropriate cleaning target to each cleaning staff regardless of the subjectivity of the cleaning leader. In addition, it is possible to suppress the variation in working time of each cleaning staff. Therefore, it becomes possible to improve the efficiency of the cleaning work of the cleaning object.

In the route information providing system according to the present invention, the first calculation processing unit calculates the cleaning difficulty level for each of a plurality of cleaning targets, and the allocation processing unit calculates the cleaning difficulty level according to the work ability level of the cleaning worker. and assigning the cleaning object with the cleaning difficulty level to the cleaning worker preferentially.

Further, in the route information providing system according to the present invention, the working ability level of the first cleaning worker is higher than the working ability level of the second cleaning worker, and the cleaning difficulty level of the first cleaning object is higher than that of the second cleaning object. When higher than the cleaning difficulty level, the assignment processing unit assigns the first cleaning object to the first cleaning worker, and assigns the second cleaning object to the second cleaning worker.

As a result, it is possible to preferentially assign, for example, an object to be cleaned having a high level of cleaning difficulty to a cleaning worker having a high level of work ability, so that the required work time for the object to be cleaned can be shortened.

In addition, the route information providing system according to the present invention further includes a setting processing unit that presets a required work time according to the work ability level for each cleaning difficulty level, wherein the allocation processing unit is configured by the first calculation processing unit The allocation process is executed based on the required work time corresponding to the calculated cleaning difficulty level of the cleaning target and the work ability level of the cleaning worker calculated by the second calculation processing unit. In addition, the setting processing unit sets the required work time based on past records of cleaning work performed on a plurality of cleaning targets with different cleaning difficulty levels by a plurality of cleaning workers with different work ability levels.

As a result, it is possible to assign the cleaning object to the cleaning staff based on the required work time corresponding to the past cleaning performance, so it is possible to appropriately predict the time when the cleaning work of the cleaning object will be completed.

Further, in the route information providing system according to the present invention, the allocation processing unit includes a first total work time required for all the cleaning work of one or more cleaning targets that the first cleaning worker is in charge of, a second cleaning work The allocation to the first cleaning worker and the second cleaning worker so that the difference from the second total work time required for all cleaning work of one or more cleaning targets that the cleaning worker is in charge of is within a predetermined time Execute the process.

As a result, it is possible to suppress the variation in the working time of each cleaning staff. Therefore, the time (timing) at which the cleaning work of each cleaning staff is completed can be matched.

Further, in the route information providing system according to the present invention, the first calculation processing unit includes the cleaning range of the cleaning target, the type of the cleaning target, the equipment information related to the equipment to be installed in the cleaning target, and the predetermined request information for the cleaning target. The cleaning difficulty level of the cleaning target is calculated based on at least one of them. This makes it possible to appropriately calculate the cleaning difficulty level of the object to be cleaned.

Further, in the route information providing system according to the present invention, the second calculation processing unit allows the cleaning worker to perform the cleaning work again according to the number of cleaning objects that the cleaning worker has been in charge of in the past and the instruction to redo the cleaning work. The work ability level of the cleaning worker is calculated based on at least one of the number of cleanings and the experience value information of the cleaning worker. As a result, it is possible to appropriately calculate the work ability level from the past cleaning results of the cleaning staff.

A cleaning management method according to another aspect of the present invention includes a first calculation step in which one or more processors calculates a cleaning difficulty level indicating the difficulty level of cleaning work to be cleaned; a second calculation step for calculating a work ability level indicating the level of the cleaning object, the cleaning difficulty level of the object to be cleaned calculated by the first calculation step, and the work ability level of the cleaning worker calculated by the second calculation step; and an allocation step of executing an allocation process for allocating a cleaning object to be handled by the cleaning worker to the cleaning worker based on the method.

A cleaning management program according to another aspect of the present invention includes a first calculation step of calculating a cleaning difficulty level indicating the difficulty level of a cleaning job to be cleaned; , the cleaning difficulty level of the object to be cleaned calculated by the first calculation step, and the work ability level of the cleaning worker calculated by the second calculation step, the cleaning worker and an allocation step of executing an allocation process of allocating a cleaning target for which the cleaning worker is in charge of to one or more processors.

ADVANTAGE OF THE INVENTION According to this invention, the cleaning management system, cleaning management method, and cleaning management program which can improve the efficiency of the cleaning work of cleaning object are provided.

FIG. 1 is a diagram showing the overall configuration of a cleaning management system according to an embodiment of the present invention. FIG. 2 is a block diagram showing a specific configuration of the cleaning management system according to the embodiment of the invention. FIG. 3 is a diagram showing an example of cleaning staff information used in the cleaning management system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of cleaning target information used in the cleaning management system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of setting information used in the cleaning management system according to the embodiment of the present invention. FIG. 6 is a diagram showing an example of cleaning instruction information used in the cleaning management system according to the embodiment of the present invention. FIG. 7 is a diagram showing an example of working time information used in the cleaning management system according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of cleaning staff allocation information used in the cleaning management system according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of a cleaning instruction page displayed on the staff terminal according to the embodiment of the present invention. FIG. 10 is a diagram showing an example of a cleaning management page displayed on the reader terminal according to the embodiment of the present invention. FIG. 11 is a diagram showing an example of a cleaning assignment page displayed on the reader terminal according to the embodiment of the present invention. FIG. 12 is a diagram showing an example of an allocation list page displayed on the leader terminal according to the embodiment of the present invention. FIG. 13 is a diagram showing an example of a cleaning management page displayed on the cleaning staff terminal according to the embodiment of the present invention. FIG. 14 is a diagram showing an example of a work list page displayed on the cleaning staff terminal according to the embodiment of the present invention. FIG. 15 is a diagram showing an example of a work report page displayed on the cleaning staff terminal according to the embodiment of the present invention. FIG. 16 is a flow chart showing an example of the procedure of cleaning management processing executed by the cleaning management system according to the embodiment of the present invention.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings for understanding of the present invention. It should be noted that the following embodiment is an example that embodies the present invention, and does not limit the technical scope of the present invention.

[Cleaning management system 1]
As shown in FIG. 1, the cleaning management system 1 according to the embodiment of the present invention includes a management server 2, a staff terminal 3, a leader terminal 4, and a cleaner terminal 5. FIG. The management server 2, staff terminal 3, leader terminal 4, and cleaner terminal 5 can communicate via a communication network N1 such as the Internet, LAN, WAN, or public telephone line. The cleaning management system 1 is introduced into a facility that includes multiple cleaning targets. The facilities include various facilities such as accommodation facilities such as hotels and inns, commercial facilities such as shopping malls, complex facilities, and commercial buildings, and public facilities such as government offices. The cleaning target is a predetermined place (cleaning work area) that requires cleaning work. In this embodiment, an accommodation facility (hotel H1) is taken as an example of the facility, and a room and a toilet are taken as an example of the object to be cleaned.

Each cleaning worker (hereinafter referred to as "cleaning staff") of the hotel H1 sequentially cleans the cleaning targets assigned to them. The cleaning leader, who has the role of supervising multiple cleaning staff, assigns cleaning targets to each cleaning staff, gives special cleaning instructions to each cleaning staff (details will be described later), and checks the cleaning work of each cleaning staff. to do There may be multiple cleaning leaders. In addition, the staff of the hotel H1 (front staff, administrator, etc.) confirms the check-in status and check-out status of the guests, and determines whether cleaning is necessary for the cleaning target and special instructions for the cleaning target (details will be described later). ), etc., to create daily cleaning instructions (see FIG. 9).

The management server 2 manages the cleaning work of the hotel H1 by receiving operations on various terminals by the staff, the cleaning leader, and the cleaning staff. In addition, the management server 2 manages attendance of cleaning staff. In addition, the management server 2 presents various information about cleaning work to the staff, the cleaning leader, and the cleaning staff. The management server 2 may be installed inside the hotel H1 or outside the hotel H1.

A staff operates a staff terminal 3, a cleaning leader operates a leader terminal 4, and a cleaning staff operates a cleaning staff terminal 5. - 特許庁For example, the staff performs various registration operations on an operation screen (operation page) provided by the management server 2 and displayed on the staff terminal 3 to create the cleaning instruction sheet. On the operation screen (operation page) provided by the management server 2 and displayed on the leader terminal 4, the cleaning leader performs operations such as assigning cleaning targets to each cleaning staff, registering special instructions regarding cleaning, and performing cleaning work. and check. The cleaning staff confirms the cleaning target and special instructions on the operation screen (operation page) provided by the management server 2 and displayed on the cleaning staff terminal 5, and reports the completion of the cleaning work. Each cleaning staff carries out the cleaning work while individually carrying the cleaning staff terminal 5. - 特許庁

The cleaning management system 1 includes one or more staff terminals 3 , one or more reader terminals 4 , and multiple cleaner terminals 5 .

In this embodiment, the management server 2 alone corresponds to the cleaning management system according to the present invention. It may include one or more components. For example, when the constituent elements of the management server 2, the staff terminal 3, the leader terminal 4, and the cleaning staff terminal 5 work together to share and execute a cleaning management process (see FIG. 16), which will be described later, the process It is possible to consider a system including a plurality of executing components as a cleaning management system according to the present invention. For example, the management server 2, the reader terminal 4, and the cleaner terminal 5 may constitute the cleaning management system according to the present invention.

[Management Server 2]
As shown in FIG. 2, the management server 2 is a server that includes a control unit 21, a storage unit 22, an operation display unit 23, a communication I/F 24, and the like. Note that the management server 2 is not limited to one computer, and may be a computer system in which a plurality of computers operate in cooperation. Various types of processing executed by the management server 2 may be distributed and executed by one or more processors. The management server 2 provides cleaning management services to various facilities and operates a cleaning management service site.

The communication I/F 24 connects the management server 2 to the communication network N1 by wire or wirelessly, and performs predetermined communication with external devices such as the staff terminal 3, the leader terminal 4, and the cleaner terminal 5 via the communication network N1. A communication interface for executing data communication according to a protocol.

The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that receives operations.

The storage unit 22 is a nonvolatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various types of information. Specifically, the storage unit 22 stores data such as cleaning staff information D1, cleaning target information D2, setting information D3, cleaning instruction information D4, work time information D5, and cleaning staff allocation information D6.

The cleaning staff information D1 includes information about each cleaning staff. FIG. 3 is a diagram showing an example of cleaning staff information D1. As shown in FIG. 3, the cleaning staff information D1 includes "ID", "cleaning staff name", "number of rooms cleaned", "re-cleaning times", "average work time", "work capacity" for each cleaning staff. It contains information such as level. The ID is the identification information of the cleaning staff, and the cleaning staff name is the name of the cleaning staff. The number of rooms to be cleaned is the number of objects to be cleaned by the cleaning staff in the past, that is, the total number of times of cleaning (actual number). The number of times of re-cleaning is the number of times the cleaning staff performed cleaning again. For example, as a result of the cleaning leader checking the room cleaned by the cleaning staff, if the cleaning work was insufficient and the cleaning leader instructed the cleaning staff to redo the cleaning work (re-cleaning instruction), the cleaning staff perform cleaning work again. The average work time is the average work time required for the cleaning work of the cleaning object in the past by the cleaning staff, that is, the average work time per cleaning object.

The work ability level is information indicating the level of cleaning work ability of the cleaning staff. The work ability level "5" indicates the highest work ability, and the work ability level "1" indicates the lowest work ability. The control unit 21 controls the number of objects to be cleaned by the cleaning staff in the past (the number of rooms to be cleaned), the number of times the cleaning staff performed the cleaning work again in response to the instruction to redo the cleaning work (the number of re-cleaning times), The work ability level of the cleaning staff is calculated based on at least one of the experience value information (years of experience, etc.). For example, the control unit 21 evaluates the work ability level in five stages and registers it in the cleaning staff information D1. The control unit 21 appropriately updates the cleaning staff information D1 according to the cleaning performance of each cleaning staff.

The cleaning target information D2 includes information about cleaning targets. FIG. 4 is a diagram showing an example of the cleaning target information D2. As shown in FIG. 4, the cleaning target information D2 includes information such as "cleaning target", "cleaning range", "amenity information", "cleaning target type", and "average work time" for each cleaning target. be The object to be cleaned is the place to be cleaned, and the room numbers, toilets, etc. of all the rooms in the hotel H1 are registered here. The cleaning range is information indicating the area (size) of the cleaning target. The amenity information is information such as the quantity, size, type, etc. of amenity goods (an example of the fixtures of the present invention) provided in the room. The cleaning target type is information on the type of cleaning target, for example, the room type (single room, twin room, suite room, etc.). The average work time is the average work time required for the past cleaning work to be cleaned. The control unit 21 appropriately updates the average work time according to the cleaning performance of each cleaning target.

The setting information D3 includes setting information preset according to the cleaning difficulty level and the work ability level. FIG. 5 is a diagram showing an example of the setting information D3. As shown in FIG. 5, the setting information D3 includes information such as "cleaning difficulty", "working ability level", and "required working time". The cleaning difficulty level is information indicating the difficulty level of the cleaning work to be cleaned. For example, the larger the room, the higher the cleaning difficulty. Further, for example, the higher the room grade, the higher the cleaning difficulty. Also, for example, the greater the number of amenity goods provided in the room, the higher the cleaning difficulty. Also, for example, the greater the number of special instructions such as "bring an extra bed into the room", the higher the cleaning difficulty level. As described above, the degree of difficulty in cleaning the object to be cleaned changes depending on the situation of the room. Three levels of cleaning difficulty are set in advance in the setting information D3. The cleaning difficulty level "3" represents the highest difficulty level, and the cleaning difficulty level "1" represents the lowest difficulty level.

The work ability level is information indicating the level of the cleaning work ability of the cleaning staff, and is preset in five stages. The required work time is the work time required for cleaning the object to be cleaned. The required work time is set in advance according to the work ability level for each cleaning difficulty level. For example, when cleaning a room with a low cleaning difficulty level is cleaned by a cleaning staff with a high work ability level, a short time is set because the cleaning work can be completed in a short time. On the other hand, when cleaning a room with a high cleaning difficulty level by a cleaning staff with a low work ability level, a long time is set because the cleaning work takes a long time. The control unit 21 sets the required work time based on the past record of cleaning work performed on a plurality of cleaning objects with different cleaning difficulty levels by a plurality of cleaning staff with different work ability levels. The control unit 21 pre-registers the setting information D3 according to the past cleaning results, and updates it as appropriate.

The cleaning instruction information D4 includes information on cleaning instructions. FIG. 6 is a diagram showing an example of the cleaning instruction information D4. As shown in FIG. 6, the cleaning instruction information D4 includes information such as "cleaning object", "necessity of cleaning", "special instruction information", "guest information", and "CI/CO scheduled date and time". . The cleaning target is information on rooms and toilets to be cleaned in the hotel H1. For example, information on all rooms (guest rooms) in the hotel H1 and all toilets installed on each floor is registered. The necessity of cleaning is information indicating necessity of cleaning work for the object to be cleaned. For example, the staff of the hotel H1 performs an operation of checking a check box of a cleaning target (for example, a room number) that requires cleaning work on the cleaning instruction page P1 (see FIG. 9) displayed on the staff terminal 3 . The control unit 21 receives the operation by the staff and registers the necessity of the cleaning target in the cleaning instruction information D4.

The special instruction information is information of a special instruction for the object to be cleaned. For example, the staff of the hotel H1 selects a cleaning target requiring cleaning work on the cleaning instruction page P1 (see FIG. 9) displayed on the staff terminal 3, and performs an operation of inputting a special instruction. In the example shown in FIG. 9, the room No. 205 is selected, and the special instruction "bring in an extra bed" is input. The control unit 21 receives the operation by the staff and registers the information of the special instruction for cleaning in the cleaning instruction information D4. Further, the control unit 21 displays the number of special instructions on the cleaning instruction page P1 (see FIG. 9).

The guest information is information related to guests, such as the names of guests and the number of guests. The CI/CO scheduled date and time is information on the scheduled date and time of check-in and the scheduled check-out date and time of the guest at the hotel H1. The control unit 21 acquires the accommodation information and the CI/CO scheduled date and time with reference to accommodation reservation management data (not shown), and registers them in the cleaning instruction information D4. Further, the control unit 21 displays the accommodation information and the CI/CO scheduled date and time on the cleaning instruction page P1 (see FIG. 9).

The work time information D5 includes information on the required work time for the cleaning target. FIG. 7 is a diagram showing an example of work time information D5. As shown in FIG. 7, the work time information D5 includes information such as "cleaning object", "cleaning difficulty level", "cleaner name", and "required work time". The cleaning target is information representing a cleaning target that requires cleaning work, and for example, information of a cleaning target selected by a staff member is registered. The cleaning difficulty level is information indicating the difficulty level of the cleaning work calculated by the control unit 21 for the object to be cleaned. Based on at least one of the cleaning range of the cleaning target, the type of cleaning target, equipment information related to equipment (amenity goods) provided for the cleaning target, and predetermined request information (special instruction) for the cleaning target, A cleaning difficulty level of the cleaning target is calculated. The control unit 21 calculates the cleaning difficulty level for each cleaning object and registers it in the work time information D5.

The cleaning staff name is the name of the cleaning staff who is in charge of the cleaning work to be cleaned. When the control unit 21 executes allocation processing (details of which will be described later) for allocating cleaning targets to be handled by the cleaning staff, the name of the cleaning staff is registered in association with each cleaning target in the work time information D5. do.

The required work time is the work time required for cleaning the object to be cleaned. The control unit 21 refers to the setting information D3, acquires the required work time corresponding to the cleaning difficulty level and the work ability level of the cleaning staff, and registers it in the work time information D5. For example, if the cleaning difficulty level of room 201 is "2" and the work ability level of cleaning staff A1 is "3" (see FIG. 3), the required work time for room 201 is "14 minutes" (see FIG. 5). See). After executing the allocation process, the control unit 21 registers the cleaning difficulty level, the name of the cleaner, and the required work time for each cleaning object.

The cleaning staff allocation information D6 includes information about cleaning targets for each cleaning staff. FIG. 8 is a diagram showing an example of the cleaning staff allocation information D6. As shown in FIG. 8, the cleaning staff allocation information D6 includes information on the cleaning targets assigned to each cleaning staff and information on the total work time. When the control unit 21 executes the allocation process, the total work time obtained by summing the information (room number, etc.) of one or more cleaning objects (room number, etc.) and the required work time of each cleaning object (see FIG. 7) for each cleaning staff. is registered in the cleaning staff allocation information D6. A specific configuration of the allocation process by the control unit 21 will be described later.

In another embodiment, part or all of the cleaning staff information D1, the cleaning target information D2, the setting information D3, the cleaning instruction information D4, the work time information D5, and the cleaning staff allocation information D6 are communicated from the management server 2. It may be stored in another server accessible via network N1. In this case, the control unit 21 of the management server 2 may acquire the information from the other server and execute each process such as the cleaning management process (see FIG. 16) described later.

The storage unit 22 also stores a cleaning instruction page P1 (see FIG. 9) displayed on the staff terminal 3, a cleaning management page P2 (see FIG. 10) displayed on the leader terminal 4, and a cleaning allocation page P3 (see FIG. 11). ), and an allocation list page P4 (see FIG. 12), a cleaning management page P5 displayed on the cleaning staff terminal 5 (see FIG. 13), a work list page P6 (see FIG. 14), and a work report page P7 (see FIG. 15 ) and image data for generating various web pages are also stored. In this embodiment, the control unit 21 of the management server 2 generates the various web pages and transmits the information of the web pages to the staff terminal 3, the leader terminal 4, and the cleaning staff terminal 5, The various web pages can be displayed on the staff terminal 3, leader terminal 4, and cleaning staff terminal 5, respectively. Further, as another embodiment, the control unit 21 of the management server 2 transmits data necessary for displaying the various web pages to each of the staff terminal 3, leader terminal 4, and cleaner terminal 5. , the control unit 31 of the staff terminal 3, the control unit 41 of the leader terminal 4, and the control unit 51 of the cleaning staff terminal 5 may be caused to display the various web pages.

Further, the storage unit 22 stores a control program such as a cleaning management program for causing the control unit 21 to execute cleaning management processing (see FIG. 16), which will be described later. For example, the cleaning management program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and read by a reading device (not shown) such as a CD drive or DVD drive provided in the management server 2. is stored in the storage unit 22.

The control unit 21 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 21 controls the management server 2 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 22 .

By the way, the work time required for cleaning work varies depending on factors such as the size of the room to be cleaned and the work ability level of the cleaning staff. For this reason, when a cleaning work plan is created by the conventional method, there arises a problem that the work time varies from room to room and the efficiency of the cleaning work to be cleaned decreases. On the other hand, the management server 2 according to this embodiment can improve the efficiency of the cleaning work for the cleaning target.

Specifically, as shown in FIG. 2, the control unit 21 performs various processes such as a setting processing unit 211, a first calculation processing unit 212, a second calculation processing unit 213, an allocation processing unit 214, and a presentation processing unit 215. including part. The control unit 21 functions as the various processing units by executing various types of processing according to the cleaning management program by the CPU. Also, part or all of the processing unit may be configured by an electronic circuit. The cleaning management program may be a program for causing a plurality of processors to function as the processing units.

The setting processing unit 211 presets the required work time according to the work ability level for each cleaning difficulty level. Specifically, the setting processing unit 211 selects three levels of cleaning difficulty corresponding to the situation of the room to be cleaned, such as the size of the room, the grade of the room, the number of amenities provided in the room, and the number of special instructions. Set in advance. In addition, the setting processing unit 211 presets five work ability levels corresponding to the work ability of the cleaning staff, such as the number of rooms cleaned in the past, the number of times of re-cleaning, and experience value information (years of experience, etc.). Then, the setting processing unit 211 presets a required work time according to the work ability level for each of the cleaning difficulty levels. For example, the setting processing unit 211 sets the required work time based on the past record of cleaning work performed on a plurality of cleaning targets with different cleaning difficulty levels by a plurality of cleaning staff with different work ability levels. The setting processing unit 211 stores in the storage unit 22 setting information D3 (see FIG. 5) in which each cleaning difficulty level, each work ability level, and required work time are associated with each other. The setting processing section 211 is an example of the setting processing section of the present invention.

The first calculation processing unit 212 calculates the current cleaning difficulty level of the object to be cleaned. Specifically, when the staff of the hotel H1 selects a cleaning target that requires cleaning work on the cleaning instruction page P1 (see FIG. 9) displayed on the staff terminal 3, the first calculation processing unit 212 Calculate the current cleaning difficulty of the object to be cleaned. For example, the first calculation processing unit 212 calculates the cleaning range (eg, size) of the selected cleaning target, the type of cleaning target (eg, room type), and the equipment information (eg, amenity goods) related to the equipment (amenity goods) provided for the cleaning target. number), and based on at least one of predetermined request information (for example, the number of special instructions) for the cleaning object, the cleaning difficulty level (“1”, “2”, or “3”) of the cleaning object calculate. The control unit 21 calculates the cleaning difficulty level for each cleaning object and registers it in the work time information D5 (see FIG. 7). Note that one or more cleaning targets may be selected. The first calculation processing section 212 is an example of the first calculation processing section of the present invention.

The second calculation processing unit 213 calculates the working ability level of the cleaning staff. Specifically, the second calculation processing unit 213 calculates the work ability level of the cleaning staff based on at least one of the number of rooms cleaned in the past, the number of times of re-cleaning, and experience value information (years of experience, etc.) of the cleaning staff. (“1” to “5”) are calculated. The second calculation processing unit 213 calculates the work ability level for each cleaning staff and registers it in the cleaning staff information D1 (see FIG. 3). In addition, the second calculation processing unit 213 calculates the cleaning target date ("January 18, 2021" in FIG. 9) when the staff of the hotel H1 creates a cleaning instruction on the cleaning instruction page P1 (see FIG. 9). From the attendance management data (work shift), the cleaning staff who work at the site are identified, and the current work ability level of the identified cleaning staff is calculated. According to the configuration of the second calculation processing unit 213, it is possible to determine the current work ability level from the cleaning performance of the cleaning staff in the past. The second calculation processing section 213 is an example of the second calculation processing section of the present invention.

The allocation processing unit 214 executes an allocation process of allocating cleaning targets to be handled by the cleaning staff to the cleaning staff. Specifically, the allocation processing unit 214, based on the cleaning difficulty level of the cleaning target calculated by the first calculation processing unit 212 and the work ability level of the cleaner calculated by the second calculation processing unit 213, Execute the allocation process. For example, the allocation processing unit 214 preferentially allocates a cleaning target with a high cleaning difficulty level to a cleaning staff with a high work ability level. For example, room 205 is large, has a large number of amenity goods, and has the above-mentioned special instruction ("Bring in an extra bed"), so the first calculation processing unit 212 calculates "3", which is the highest cleaning difficulty level. do. In this case, the allocation processing unit 214 allocates room 205 to cleaning staff A3 with the highest working ability level among the cleaning staff scheduled to work on the cleaning target day. Further, the control unit 21 acquires "10 minutes" corresponding to the cleaning difficulty level "3" and the work ability level "5" based on the setting information D3 (see FIG. 5) as the required work time for room 205. .

In this way, when the work ability level of the first cleaning staff is higher than the work ability level of the second cleaning staff, and the cleaning difficulty level of the first cleaning target is higher than the cleaning difficulty level of the second cleaning target, allocation The processing unit 214 assigns the first cleaner to the first cleaning object, and assigns the second cleaner to the second cleaning object. As a result, it is possible to shorten the required work time for the object to be cleaned which is difficult to clean, and to complete the cleaning work without problems such as insufficient cleaning.

Further, the allocation processing unit 214 calculates the required work time according to the cleaning difficulty level of the cleaning target calculated by the first calculation processing unit 212 and the work ability level of the cleaning staff calculated by the second calculation processing unit 213. , the allocation process is executed. For example, if a cleaning worker with a low work ability level is in charge of a cleaning object with a high cleaning difficulty level, the required work time will be long. When the required work time is equal to or longer than the predetermined time, the allocation processing unit 214 allocates the cleaning object to a cleaner with a higher level of work ability. In this way, an upper limit time may be set for the required work time for one cleaning target.

Here, when a plurality of cleaning staffs respectively clean a plurality of cleaning targets, it is desirable that each cleaning staff completes the cleaning work at the same time or at a close time. Therefore, the allocation processing unit 214 calculates the required work time according to the cleaning difficulty level of the cleaning target calculated by the first calculation processing unit 212 and the work ability level of the cleaning staff calculated by the second calculation processing unit 213. , the allocation process is executed. Specifically, the allocation processing unit 214 calculates the first total work time required for all the cleaning work of one or more cleaning targets that the first cleaner is in charge of, and the one or more cleaning tasks that the second cleaner is in charge of. The allocation process for the first cleaning staff and the second cleaning staff is performed so that the difference from the second total work time required for all the target cleaning tasks is within a predetermined time. The predetermined time is not limited, and is set to, for example, "5 minutes" in this embodiment.

The allocation processing unit 214 assigns the plurality of selection targets selected on the cleaning instruction page P1 (see FIG. 9) to the cleaning staff A1 to A5 who are scheduled to work on the cleaning target day, and assigns the total work time corresponding to each cleaning staff. Allocate so that the difference is within 5 minutes. Cleaning staff allocation information D6 shown in FIG. In the example shown in FIG. 8, the maximum difference in the total work time corresponding to cleaning staff A1 to A5 (difference between "48 minutes" for cleaning staff A1 and "51 minutes" for cleaning staff A3) is 3 minutes. meet the conditions. In this case, the allocation processing unit 214 terminates the allocation processing. As a result, the objects to be cleaned by each cleaning staff are determined. Allocation processing unit 214 is an example of the allocation processing unit of the present invention.

The presentation processing unit 215 presents various information to the staff terminal 3, the leader terminal 4, and the cleaner terminal 5. FIG. For example, the presentation processing unit 215 causes the staff terminal 3 to display the cleaning instruction page P1 (see FIG. 9) when the staff prepares the cleaning instruction. Further, for example, the presentation processing unit 215 causes the leader terminal 4 to display the cleaning management page P2 (see FIG. 10) when an object to be cleaned is selected. On the cleaning management page P2, a selection button K1 for displaying detailed information on cleaning objects, a selection button K2 for executing allocation processing for allocating cleaning objects to cleaning staff, and information on registered special instructions (see FIG. 9) are displayed. A selection button K3, a selection button K4 for displaying the contents of a cleaning completion report, a selection button K5 for displaying registration information of forgotten items, and the like are displayed. Further, the number of items (the number of registrations) corresponding to each of the selection buttons K1, K3, K4, and K5 is displayed, and the number of items is updated as appropriate.

Here, the cleaning leader presses the selection button K2 on the cleaning management page P2 displayed on the leader terminal 4 when executing the allocation process of allocating the cleaning objects of the registered 18 rooms to the cleaning staff. When the selection button K2 is pressed, the presentation processing unit 215 causes the leader terminal 4 to display the cleaning assignment page P3 (see FIG. 11). A selection button K6 (automatic assignment button) for automatically performing the assignment process is displayed on the cleaning assignment page P3. When the cleaning leader presses the selection button K6 on the cleaning assignment page P3, the assignment processing unit 214 executes the assignment process. The presentation processing unit 215 displays the result of the allocation process (see FIG. 8) on the cleaning allocation page P3. A cleaning allocation page P3 shown in FIG. 11 shows an example of the result of the allocation process. Here, the number of cleaning jobs for each of cleaning staff A1 to A5 is displayed. When the cleaning leader selects the cleaner A3 on the cleaning assignment page P3 shown in FIG. 11, the presentation processing unit 215 causes the leader terminal 4 to display the assignment list page P4 of the cleaner A3 (see FIG. 12). The assignment list page P4 shown in FIG. 12 displays information about the five rooms to be cleaned assigned to the cleaner A3. When the cleaning leader presses the selection button K7 on the assignment list page P4, the 5 rooms to be cleaned assigned to the cleaning staff A3 are cancelled. In addition, the cleaning leader can also perform operations such as manually assigning cleaning targets to each cleaning staff and manually changing the automatically assigned cleaning targets on the cleaning assignment page P3.

Moreover, the presentation processing part 215 displays the cleaning management page P5 on each cleaning staff terminal 5 when the allocation process is executed. FIG. 13 shows an example of the cleaning management page P5 displayed on the cleaning staff terminal 5 of the cleaning staff A3. The cleaning management page P5 displays information about the cleaning targets of the five rooms that the cleaner A3 is in charge of. When the cleaning staff A3 presses the selection button K1 of the cleaning management page P5 displayed on the cleaning staff terminal 5, the presentation processing unit 215 causes the cleaning staff terminal 5 to display the work list page P6 (see FIG. 14). On the work list page P6 shown in FIG. 14, information about the five rooms to be cleaned assigned to the cleaner A3 is displayed. Also, an image Me indicating that a special instruction is registered for the cleaning target is displayed.

Cleaning staff A3 selects the cleaning target selection button K8 on the work list page P6 when starting the cleaning work. The presentation processing unit 215 causes the cleaning staff terminal 5 to display the work report page P7 (see FIG. 15) of the selected cleaning object. The cleaning staff A3 checks the cleaning details on the work report page P7 and performs the cleaning work. For example, when the cleaning of room No. 205 is completed, the cleaning staff A3 puts a check in the check box K9 indicating that the special instruction has been completed and presses the cleaning completion button K10 on the work report page P7.

The presentation processing unit 215 transmits the cleaning completion report to the leader terminal 4 when receiving the cleaning completion report via the cleaner terminal 5 . In addition, the presentation processing unit 215 updates the display field of the selection button K1 of the cleaning management page P2 (see FIG. 10) displayed on the reader terminal 4. FIG. For example, the presentation processing unit 215 updates the number of “not cleaned” to “17 rooms” and updates the number of “before inspection” to “1 room”. "Pre-inspection" is an abbreviation that indicates the state before the cleaning leader checks (inspects) the cleaning target after the cleaning staff completes the cleaning work of the cleaning target. Note that the presentation processing unit 215 similarly updates the number of “not cleaned” on the cleaning management page P2 (see FIG. 13) displayed on the cleaning staff terminal 5 of the cleaning staff A3 to “4 rooms”, Update the number of "Pezen" to "1 room".

For example, when the cleaning leader receives a cleaning completion report for room 205, the cleaning leader checks room 205 for cleaning. If the cleaning check finds no problems (such as inadequacies) in the cleaning work, the cleaning leader inputs cleaning completion to the leader terminal 4 . The presentation processing unit 215 updates the number of "before inspection" to "0 rooms" in the cleaning management page P2 of the leader terminal 4 (see FIG. 10) and the cleaning management page P2 of the cleaner terminal 5 (see FIG. 13). and update the number of "cleaning completed" to "1 room".

On the other hand, if the cleaning check finds a problem (such as inadequacy) in the cleaning work, the cleaning leader inputs an instruction to redo the cleaning work (re-cleaning instruction) at the leader terminal 4 . The recleaning instructions include comments about the problem. When receiving the re-cleaning instruction via the reader terminal 4, the control unit 21 updates the cleaning staff information D1 (see FIG. 3) such as the number of times of re-cleaning. The presentation processing unit 215 also outputs a re-cleaning instruction to the cleaning staff terminal 5 of the cleaning staff A3 in charge of room 205. FIG. When cleaning staff A3 receives the re-cleaning instruction, she cleans room 205 again and inputs the cleaning completion report again. In this way, the cleaning leader uses the leader terminal 4 to assign cleaning objects to each cleaning staff and manages the cleaning work of each cleaning staff, and each cleaning staff uses the cleaning staff terminal 5 to Perform cleaning tasks assigned to cleaning targets.

[Staff terminal 3]
As shown in FIG. 2, the staff terminal 3 includes a control section 31, a storage section 32, an operation display section 33, a communication I/F 34, and the like. The staff terminal 3 is, for example, an information processing device such as a tablet terminal or a personal computer.

The communication I/F 34 connects the staff terminal 3 to the communication network N1 by wire or wirelessly, and performs predetermined communication with external devices such as the management server 2, the leader terminal 4, and the cleaning staff terminal 5 via the communication network N1. A communication interface for executing data communication according to a protocol.

The operation display unit 33 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 32 is a nonvolatile storage unit such as an HDD, SSD, or flash memory that stores various types of information. For example, the storage unit 32 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 31 to execute communication processing with an external device such as the management server 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol). Also, the browser program may be a dedicated application for executing communication processing according to a predetermined communication protocol with the management server 2 .

The control unit 31 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 31 controls the staff terminal 3 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 32 .

Specifically, the control unit 31 functions as a browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32 . The browser processing unit 311 can display a web page provided from the management server 2 via the communication network N1 on the operation display unit 33 and execute browser processing for inputting an operation for the operation display unit 33 to the management server 2. It is possible. That is, the staff terminal 3 can function as an operation terminal for the management server 2 by executing the browser program by the control unit 31 . Part or all of the processing units included in the control unit 31 may be configured by electronic circuits.

For example, in the staff terminal 3, when a user operation is performed to request access to a predetermined URL corresponding to the cleaning management service site of the cleaning management service provided by the cleaning management system 1, the control unit 31 , the web page data of the cleaning management service site is acquired from the management server 2 and the web page of the cleaning management service site is displayed on the operation display unit 33 . For example, the access request to the predetermined URL is made by a selection operation from a list of pre-registered websites, a selection operation from search results on an information search site, or a text input operation. Further, when a dedicated application corresponding to the management server 2 is installed in the staff terminal 3, the user (staff) of the staff terminal 3 performs an operation to activate the dedicated application, and the operation display unit 33 The web page of the cleaning management service site is displayed.

For example, when using the cleaning management service, the staff of the hotel H1 inputs login information (ID, password) to the login page (not shown) of the cleaning management service site displayed on the staff terminal 3 . When the login information is authenticated, the control unit 31 causes the staff terminal 3 to display various web pages for the staff (for example, the cleaning instruction page P1 (see FIG. 9)).

[Reader terminal 4]
As shown in FIG. 2, the leader terminal 4 includes a control section 41, a storage section 42, an operation display section 43, a communication I/F 44, and the like. The reader terminal 4 is, for example, an information processing device such as a mobile phone, a smart phone, a tablet terminal, or a personal computer.

The communication I/F 44 connects the leader terminal 4 to the communication network N1 by wire or wirelessly, and performs predetermined communication with external devices such as the management server 2, the staff terminal 3, and the cleaning staff terminal 5 via the communication network N1. A communication interface for executing data communication according to a protocol.

The operation display unit 43 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 42 is a nonvolatile storage unit such as an HDD, SSD, or flash memory that stores various information. For example, the storage unit 42 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 41 to execute communication processing with an external device such as the management server 2 according to a communication protocol such as HTTP. Also, the browser program may be a dedicated application for executing communication processing according to a predetermined communication protocol with the management server 2 .

The control unit 41 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 41 controls the reader terminal 4 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 42 .

Specifically, the control unit 41 functions as a browser processing unit 411 by executing various processes according to the browser program stored in the storage unit 42 . The browser processing unit 411 can display a web page provided from the management server 2 via the communication network N1 on the operation display unit 43 and execute browser processing for inputting an operation for the operation display unit 43 to the management server 2. It is possible. That is, the leader terminal 4 can function as an operating terminal for the management server 2 by executing the browser program by the control unit 41 . Part or all of the processing units included in the control unit 41 may be configured by electronic circuits.

For example, in the reader terminal 4, when a user operation is performed to request access to a predetermined URL corresponding to the cleaning management service site of the cleaning management service provided by the cleaning management system 1, the control unit 41 , the web page data of the cleaning management service site is acquired from the management server 2 and the web page of the cleaning management service site is displayed on the operation display unit 43 . For example, the access request to the predetermined URL is made by a selection operation from a list of pre-registered websites, a selection operation from search results on an information search site, or a text input operation. In addition, when a dedicated application corresponding to the management server 2 is installed in the leader terminal 4, the user of the leader terminal 4 (cleaning leader) performs an operation to start the dedicated application, and the operation display unit 43 A web page of the cleaning management service site is displayed.

For example, when using the cleaning management service, the cleaning leader of the hotel H1 inputs login information (ID, password) to the login page (not shown) of the cleaning management service site displayed on the leader terminal 4. When the login information is authenticated, the control unit 41 displays various web pages for the cleaning leader (for example, the cleaning management page P2 (see FIG. 10), the cleaning assignment page P3 (see FIG. 11), and the assignment list page on the reader terminal 4). P4 (see FIG. 12)) is displayed.

[Cleaning staff terminal 5]
As shown in FIG. 2, the cleaning staff terminal 5 includes a control unit 51, a storage unit 52, an operation display unit 53, a communication I/F 54, and the like. The cleaning staff terminal 5 is an information processing device such as a mobile phone, a smart phone, a tablet terminal, or a personal computer, for example. The cleaning staff terminal 5 may further have the same functions as the leader terminal 4 or may be the same information processing device as the leader terminal 4 .

The communication I/F 54 connects the cleaning staff terminal 5 to the communication network N1 by wire or wirelessly, and performs predetermined communication with external devices such as the management server 2, the staff terminal 3, and the leader terminal 4 via the communication network N1. A communication interface for executing data communication according to a protocol.

The operation display unit 53 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 52 is a non-volatile storage unit such as an HDD, SSD, or flash memory that stores various information. For example, the storage unit 52 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 51 to execute communication processing with an external device such as the management server 2 according to a communication protocol such as HTTP. Also, the browser program may be a dedicated application for executing communication processing according to a predetermined communication protocol with the management server 2 .

The control unit 51 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 51 controls the cleaning staff terminal 5 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 52 .

Specifically, the control unit 51 functions as a browser processing unit 511 by executing various processes according to the browser program stored in the storage unit 52 . The browser processing unit 511 can display a web page provided from the management server 2 via the communication network N1 on the operation display unit 53 and execute browser processing for inputting an operation for the operation display unit 53 to the management server 2. It is possible. That is, the cleaning staff terminal 5 can function as an operation terminal for the management server 2 by executing the browser program by the control unit 51 . Part or all of the processing units included in the control unit 51 may be configured by electronic circuits.

For example, in the cleaning staff terminal 5, when a user operation is performed to request access to a predetermined URL corresponding to the cleaning management service site of the cleaning management service provided by the cleaning management system 1, the control unit 51 acquires the web page data of the cleaning management service site from the management server 2 and causes the operation display unit 53 to display the web page of the cleaning management service site. For example, the access request to the predetermined URL is made by a selection operation from a list of pre-registered websites, a selection operation from search results on an information search site, or a text input operation. In addition, when a dedicated application corresponding to the management server 2 is installed on the cleaning staff terminal 5, the user (cleaning staff) of the cleaning staff terminal 5 performs an operation to activate the dedicated application, and the operation display section At 53, the web page of the cleaning management service site is displayed.

For example, when using the cleaning management service, the cleaning staff of the hotel H1 inputs login information (ID, password) to the login page (not shown) of the cleaning management service site displayed on the cleaning staff terminal 5. . When the login information is authenticated, the control unit 51 displays various web pages for the cleaning staff (for example, the cleaning management page P5 (see FIG. 13), the work list page P6 (see FIG. 14), and the work report on the cleaning staff terminal 5. Page P7 (see FIG. 15)) is displayed.

[Cleaning management process]
The cleaning management process executed in the cleaning management system 1 will be described below with reference to FIG. 16 . Specifically, in this embodiment, the cleaning management process is executed by the control unit 21 of the management server 2 .

The present invention can be regarded as an invention of a cleaning management method for executing one or more steps included in the cleaning management process. Also, one or more steps included in the cleaning management process described here may be omitted as appropriate. The execution order of each step in the cleaning management process may differ within the range of producing the same effects. Furthermore, here, a case where each step in the cleaning management process is executed by the control unit 21 will be described as an example. Methods are also contemplated as other embodiments. The cleaning management method is an example of the cleaning management method of the present invention.

First, in step S1, the control unit 21 determines whether or not an instruction for allocation processing (allocation instruction) has been received from the cleaning leader. When the control unit 21 receives the allocation instruction (S1: Yes), the process proceeds to step S2. The control unit 21 waits until receiving the allocation instruction (S1: No). For example, when the cleaning leader executes assignment processing for allocating 18 rooms to be cleaned (see FIG. 9) registered by the staff of the hotel H1 to cleaning staff, the cleaning management page P2 displayed on the leader terminal 4 (see FIG. 10), the selection button K2 is pressed. When the selection button K2 is pressed, the control unit 21 causes the leader terminal 4 to display the cleaning assignment page P3 (see FIG. 11). When the cleaning leader presses the selection button K6 (automatic assignment button) on the cleaning assignment page P3, the control unit 21 accepts the assignment instruction.

In step S2, the control unit 21 extracts objects to be cleaned. Specifically, the control unit 21 extracts 18 rooms to be cleaned (see FIG. 9) registered by the staff from all the cleaning targets in the hotel H1.

Next, in step S3, the control unit 21 calculates the cleaning difficulty level of each extracted cleaning object. Specifically, the control unit 21 controls the cleaning range (e.g., size) of the cleaning target, the type of the cleaning target (e.g., room type), and the equipment information (e.g., the number of amenity goods) related to the equipment (amenity goods) provided for the cleaning target. , and the current cleaning difficulty (“1”, “2”, or “3”) of the cleaning target is calculated based on at least one of predetermined request information (for example, the number of special instructions) for the cleaning target. do. The control unit 21 calculates the cleaning difficulty level for each cleaning object and registers it in the work time information D5 (see FIG. 7). Step S2 is an example of the first calculation step of the present invention.

Next, in step S4, the control unit 21 extracts cleaning staff. Specifically, the control unit 21 refers to the attendance management data (work shift) and the like, and refers to the cleaning staff scheduled to work on the cleaning target day ("January 18, 2021" in FIG. 9). A1 to A5) are extracted.

Next, in step S5, the control unit 21 calculates the work ability level of each extracted cleaning staff. Specifically, the control unit 21 determines the current work ability level ( "1" to "5") are calculated. The control unit 21 calculates the work ability level of each cleaning staff and registers it in the cleaning staff information D1 (see FIG. 3). Step S5 is an example of the second calculation step of the present invention.

Next, in step S6, the control unit 21 executes allocation processing. Specifically, the control unit 21 executes allocation processing based on the calculated cleaning difficulty level of the cleaning target and the work ability level of the cleaner. For example, the control unit 21 preferentially assigns a cleaning target with a high cleaning difficulty level to a cleaning staff with a high work ability level.

For example, when the work ability level of the first cleaning staff is higher than the work ability level of the second cleaning staff, and the cleaning difficulty level of the first cleaning target is higher than the cleaning difficulty level of the second cleaning target. , the first cleaner is assigned the first cleaning object, and the second cleaner is assigned the second cleaning object. Here, the control unit 21 assigns 18 rooms to be cleaned to five cleaners A1 to A5.

Next, in step S7, the control unit 21 calculates the required work time for each cleaning target. Specifically, the control unit 21 refers to the setting information D3 (see FIG. 5) and obtains the required work time corresponding to the cleaning difficulty level and the work ability level for each cleaning object.

Next, in step S8, the control unit 21 determines whether or not the difference in the total work time of each cleaning staff is within a predetermined time. Specifically, the control unit 21 calculates the total work time by totaling the required work time for the assigned cleaning object for each cleaning staff (see FIG. 8), and the difference between the total work times is a predetermined time (for example, " 5 minutes”). If the difference in the total work time of each cleaning staff is within the predetermined time (S8: Yes), the process proceeds to step S9. On the other hand, if the difference in the total work time of each cleaning staff exceeds the predetermined time (S8: No), the process returns to step S6. After returning to step S6, the control unit 21 redoes the allocation process. For example, the control unit 21 changes the cleaning target assigned to each cleaning staff. In this way, the control unit 21 repeats the allocation process until the difference in the total work time of each cleaning staff is within the predetermined time. Steps S6 to S8 are an example of allocation steps of the present invention.

In step S<b>9 , the control unit 21 presents the result of the allocation process to the leader terminal 4 and the cleaner terminal 5 . Specifically, the control unit 21 causes the leader terminal 4 to display the cleaning allocation page P3 (see FIG. 11) and the allocation list page P4 (see FIG. 12). In addition, the control unit 21 causes the cleaning staff terminal 5 to display the cleaning management page P5 (see FIG. 13) and the work list page P6 (see FIG. 14) according to the operation of the cleaning staff. As described above, the control unit 21 executes the cleaning management process.

As described above, the cleaning management system 1 according to the present embodiment calculates the cleaning difficulty level indicating the difficulty level of the cleaning work to be cleaned, and calculates the work ability level indicating the level of cleaning work ability of the cleaning staff. do. Further, the cleaning management system 1 executes an allocation process of allocating the cleaning targets of the cleaning staff to the cleaning staff based on the calculated cleaning difficulty level of the cleaning targets and the work ability level of the cleaning staff.

Thereby, the cleaning object can be automatically assigned to the cleaning staff. The cleaning leader can confirm the result of the allocation process and perform a change (adjustment) operation if necessary. Therefore, the work load can be reduced compared to when the cleaning leader manually assigns. In addition, since the assignment process is executed according to the cleaning difficulty level and the work ability level, it is possible to assign an appropriate cleaning target to each cleaning staff regardless of the subjectivity of the cleaning leader. In addition, by allocating a cleaning target to each cleaning staff in consideration of the required work time according to the cleaning difficulty level and work ability level, it is possible to suppress variations in the work time of each cleaning staff. Therefore, it is possible to improve the efficiency of the cleaning work of the entire hotel H1.

The cleaning management system of the present invention is not limited to the embodiments described above. In the cleaning management system 1, the staff terminal 3 may have the function of the leader terminal 4, and the leader terminal 4 may be omitted. Also, the leader terminal 4 may have the function of the staff terminal 3 and the staff terminal 3 may be omitted. Further, in the cleaning management system 1, the management server 2 may have the functions of the staff terminal 3 and the leader terminal 4, and the staff terminal 3 and the leader terminal 4 may be omitted.

Also, in the above-described embodiment, the case where the cleaning management system of the present invention is applied to an accommodation facility has been exemplified, but the cleaning management system of the present invention can be applied to various facilities having objects to be cleaned. .

1: Cleaning management system 2: Management server 3: Staff terminal 4: Leader terminal 5: Cleaning staff terminal 211: Setting processing unit 212: First calculation processing unit 213: Second calculation processing unit 214: Allocation processing unit 215: Presentation processing Department

Claims (10)

a first calculation processing unit that calculates a cleaning difficulty level indicating the difficulty level of cleaning work to be cleaned;
a second calculation processing unit that calculates a work ability level indicating the level of cleaning work ability of the cleaning worker;
Based on the cleaning difficulty level of the cleaning target calculated by the first calculation processing unit and the work ability level of the cleaning worker calculated by the second calculation processing unit, an allocation processing unit that executes allocation processing for allocating cleaning targets that are in charge of;
cleaning management system. The first calculation processing unit calculates the cleaning difficulty level for each of a plurality of cleaning targets,
The allocation processing unit preferentially allocates the cleaning object with the cleaning difficulty level according to the work ability level of the cleaning worker to the cleaning worker.
The cleaning management system according to claim 1. When the working ability level of the first cleaning worker is higher than the working ability level of the second cleaning worker, and the cleaning difficulty level of the first cleaning target is higher than the cleaning difficulty level of the second cleaning target, the assignment process a department assigns the first cleaning object to the first cleaning worker and assigns the second cleaning object to the second cleaning worker;
The cleaning management system according to claim 1 or 2. A setting processing unit that presets the required work time according to the work ability level for each cleaning difficulty level,
The allocation processing unit determines the required work time according to the cleaning difficulty level of the cleaning target calculated by the first calculation processing unit and the work ability level of the cleaning worker calculated by the second calculation processing unit. executing the allocation process based on
The cleaning management system according to any one of claims 1-3. The setting processing unit sets the required work time based on a track record of cleaning work performed on a plurality of cleaning targets with different cleaning difficulty levels in the past by a plurality of cleaning workers with different work ability levels.
The cleaning management system according to claim 4. The allocation processing unit includes a first total work time required for cleaning all of the one or more cleaning targets handled by the first cleaning worker and all of the one or more cleaning targets handled by the second cleaning worker Execute the allocation process for the first cleaning worker and the second cleaning worker so that the difference from the second total work time required for the cleaning work is within a predetermined time.
The cleaning management system according to any one of claims 1 to 5. The first calculation processing unit calculates a cleaning target for cleaning based on at least one of a cleaning range of the cleaning target, a cleaning target type, equipment information related to equipment to be installed in the cleaning target, and predetermined request information for the cleaning target. calculate the difficulty
The cleaning management system according to any one of claims 1-6. The second calculation processing unit calculates at least the number of cleaning objects that the cleaning worker has been in charge of in the past, the number of times the cleaning worker has performed the cleaning work again in response to an instruction to redo the cleaning work, and the experience value information of the cleaning worker. Calculate the work ability level of the cleaning worker based on either
The cleaning management system according to any one of claims 1-7. one or more processors
a first calculation step of calculating a cleaning difficulty level indicating the difficulty level of cleaning work to be cleaned;
a second calculation step of calculating a work ability level indicating the level of cleaning work ability of the cleaning worker;
The cleaning worker is in charge of the cleaning worker based on the cleaning difficulty level of the cleaning target calculated in the first calculation step and the work ability level of the cleaning worker calculated in the second calculation step. an allocation step for executing allocation processing for allocating cleaning targets to be cleaned;
Cleaning management method to implement. a first calculation step of calculating a cleaning difficulty level indicating the difficulty level of cleaning work to be cleaned;
a second calculation step of calculating a work ability level indicating the level of cleaning work ability of the cleaning worker;
The cleaning worker is in charge of the cleaning worker based on the cleaning difficulty level of the cleaning target calculated in the first calculation step and the work ability level of the cleaning worker calculated in the second calculation step. an allocation step for executing allocation processing for allocating cleaning targets to be cleaned;
on one or more processors.

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