JP2022097369A - Information processing system, information processing device, information processing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing device, an information processing system, and a program which optimizes efficiency and precision of delivery work of a commodity when managing a series of works for mediating a business operator and a consumer and delivering the commodity of the business operator to a customer designated location.

SOLUTION: In an information processing system in which a shop terminal, a printing device, a dealer terminal, a plurality of delivery staff terminals, and a plurality of consumer terminals are connected to each other via a wired or wireless network so as to be communicable with each other, an information processing device 100 includes: an information holding part 110 for holding information on a commodity delivery destination to be designated by a consumer and information on a printing device, etc., of each business operator, in an intermediate service between the business operator and the consumer; a data generating part 120 which acquires each information on the commodity to be sold, the business operator, a purchaser, and a specified delivery destination designated by the purchaser, from a sales channel and generates print data at the time of the commodity selling opportunity on the sales channel in the intermediate service; and a printing part 130 which specifies a printing device and notifies of a print instruction of the print data.

SELECTED DRAWING: Figure 2

COPYRIGHT: (C)2022,JPO&INPIT

Description

The present disclosure relates to information processing systems, information processing devices, information processing methods and programs.

Mediates between businesses that want to sell products (eg food and cooked foods) and consumers who want such products on the network, and manages a series of procedures from product arrangement, delivery, and settlement between the two. Services have appeared.

The above service is provided by a servicer who operates an EC site for selling products of each business operator. Consumers access this EC site, for example, select ingredients, that is, products according to a desired cooking menu, and perform an ordering operation together with designation of a delivery destination.

Therefore, the servicer receives the above-mentioned order operation, recognizes the contents, and carries out a series of intermediary work such as requesting the above-mentioned business operator to allocate inventory of the corresponding product and arranging the delivery company in charge of the delivery business of the product. .. In addition, the servicer will notify the selected delivery company of various information such as the product to be delivered and the delivery destination.

The conventional technique for outputting various information related to delivery is, for example, an Internet logistics service providing method for providing information on a package to be transported to a shipper, a shipping company, and a consignee via the Internet. A web page that can be accessed by a shipper, a shipping company, and a consignee using a terminal is opened on a server connected to the Internet, and the shipper registers shipping information on the web page, based on the shipping information. Then, the tag is printed from the printer connected to the shipper's terminal, and the invoice is printed from the printer connected to the carrier's terminal based on the shipping information for the shipping company obtained by processing the shipping information. A method of providing an Internet logistics service (see Patent Document 1), which is characterized by the above-mentioned method, has been proposed.

Japanese Patent Application Laid-Open No. 2003-316866

Conventionally, it has been common for a business operator as described above to deliver the ordered product to a so-called collection center. At the collection center in each region (eg, municipality level), the goods brought in from each business are collected and aggregated, and transported by trunk line to each destination (eg, other municipalities or prefectures). do. Each product that arrives at each base will be delivered to the local final destination by small-lot carriers in the area.

However, if there is a situation where many consumers order foodstuffs and the like frequently (eg, every day), adopting a conventional product delivery system causes various problems. For example, a business operator receives a large number of orders for different destinations and regions every day, but creates all shipping slips, etc. that describe those delivery destinations without mistakes for each order and attaches them to the target product. It is necessary to bring it to the collection center.

For the business operator, apart from normal operations (eg manufacturing of ingredients, over-the-counter sales, etc.), the time limit for pick-up reception at the collection center is set for orders that are frequent and have different shipping destinations one by one. It is necessary to carry out a series of operations in parallel, such as confirming the order details, creating shipping slips, and bringing them to the collection center.

If the unit price of the products handled and the profit margin are not high, the business concerned tends to cause an increase in cost and labor for the business operator. Therefore, it may even be possible to avoid being involved in the business.

Also, from the servicer's point of view, even if you try to use a conventional product delivery system for your own service, it is difficult to appropriately respond to the above-mentioned ordering and delivery forms, so you can build a service. As the operation cost increases, the service quality may deteriorate.

Even as a delivery company that undertakes delivery work from such a servicer, it may be difficult to receive a description of the product to be delivered and reliable information on the delivery destination in a quick and easy-to-understand manner. As a result, problems such as misdelivery occur, which tends to lead to deterioration of service quality and customer satisfaction.

Therefore, this disclosure was made in view of the above-mentioned circumstances, and when managing a series of operations to mediate between a business operator and a consumer and deliver the product of the business operator to a consumer-designated place, the product concerned. It is an object of the present invention to provide an information processing system, an information processing device, an information processing method and a program that appropriately adjust the efficiency and accuracy of the delivery business.

In order to solve the above problems, the information processing system of the present disclosure includes information on the delivery destination of the product of the business operator that can be specified by the consumer in the intermediary service between the business operator and the consumer, and the business operator. The information holding unit that holds the information of each printing device or the printing device shared by the plurality of business operators, and the sales of the products targeted for sale and the sales of the products at the time of the product sales opportunity in the sales channel in the intermediary service. A data generation unit that acquires each information of a business operator, a purchaser, and a designated delivery destination designated by the purchaser from the delivery destinations from the sales channel and generates print data of the respective information, and the sales. The printing device to be used by the business operator is specified based on the information of the printing device, and the printing device is provided with a printing unit for notifying the printing device of the printing instruction of the printing data.

In addition, the information processing device of the present disclosure includes information on the delivery destination of the product of the business operator that can be specified by the consumer in the intermediary service between the business operator and the consumer, and the printing device or a plurality of printing devices of each business operator. The information holding unit that holds the information of the printing device shared by the business operator, the product targeted for sale at the time of the product sales opportunity in the sales channel in the intermediary service, the sales business operator of the product, the purchaser, and A data generation unit that acquires each information of a designated delivery destination designated by the purchaser from the delivery destinations from the sales channel and generates print data of the information, and a printing device used by the sales business operator. Is provided based on the information of the printing device, and is provided with a printing unit that notifies the printing device of the printing instruction of the printing data.

Further, in the information processing method of the present disclosure, the information processing apparatus has information on the delivery destination of the product of the business operator that can be specified by the consumer in the intermediary service between the business operator and the consumer, and each of the business operators. The product sold, the seller of the product, the purchaser, etc. And the process of acquiring each information of the designated delivery destination designated by the purchaser from the delivery destinations from the sales channel and generating the print data of the information, and the printing device used by the sales business operator. , The process of specifying based on the information of the printing device and notifying the printing device of the printing instruction of the printing data is executed.

In addition, the program of the present disclosure includes information on the delivery destination of the product of the business operator that can be specified by the consumer in the intermediary service between the business operator and the consumer, and the printing device of each of the business operators or a plurality of the above-mentioned matters. The information processing device that holds the information of the printing device shared by the trader, the product targeted for sale, the seller of the product, the purchaser, and the purchase at the time of the product sales opportunity in the sales channel in the intermediary service. The process of acquiring each information of the designated delivery destination designated by the person from the delivery destinations from the sales channel and generating the print data of the information, and the printing device used by the sales business are printed. The process of specifying based on the information of the device and notifying the printing device of the printing instruction of the print data is executed.

According to the information processing system, information processing device, information processing method and program of the present disclosure, in managing a series of operations of mediating between a business operator and a consumer and delivering the product of the business operator to a consumer designated place. , It becomes possible to make the efficiency and accuracy of the delivery business of the product appropriate.

It is a block diagram which shows the outline of the information processing system which concerns on embodiment of this invention. It is a block diagram which shows the structure of the information processing apparatus which concerns on embodiment of this invention. It is a figure which shows the structural example of the trader information which concerns on embodiment of this invention. It is a figure which shows the structural example of the storage information which concerns on embodiment of this invention. It is a figure which shows the structural example of the sales information which concerns on embodiment of this invention. It is a figure which shows the structural example of the printer information which concerns on embodiment of this invention. It is a flowchart for demonstrating the operation of the information processing system which concerns on embodiment of this invention. It is a figure which shows the output example which concerns on embodiment of this invention. It is a figure which shows the output example which concerns on embodiment of this invention. It is a figure which shows the output example which concerns on embodiment of this invention. It is a figure which shows the output example which concerns on embodiment of this invention. It is a schematic block diagram which shows the structure of the computer which concerns on embodiment of this invention.

Hereinafter, this embodiment will be described. It should be noted that the present embodiment described below does not unreasonably limit the content of the present disclosure described in the claims. Moreover, not all of the configurations described in the present embodiment are essential constituent requirements of the present disclosure.

<Structure>
FIG. 1 is a configuration diagram showing an outline of an information processing system 10 according to an embodiment of the present invention. The information processing system 10 includes, for example, an information processing device 100, one or more store terminals 50, one or more printing devices 60, one or more vendor terminals 200, and one or more delivery staff terminals 250. It is configured to include one or a plurality of consumer terminals 300.

The information processing device 100, the store terminal 50, the printing device 60, the trader terminal 200, the deliveryman terminal 250, and the consumer terminal 300 are connected to each other so as to be communicable via a wired or wireless network NW. The network NW may be configured to include a wide area network such as the Internet or a public wireless network as a part thereof, or may be configured to include a local area network (LAN).

Further, the information processing apparatus 100 is operated by a servicer that performs a series of intermediary operations such as selling products of a manufacturer such as agricultural products and various foods to consumers on an EC site and outsourcing the delivery of the products to a delivery company. It is a server to do. Therefore, it is possible to assume a server device operated by an EC site operator.

In addition, the consumer in this embodiment can specify, for example, a storage room installed in a home, a store, or the like and a storage area thereof as a receiving place of the target product when purchasing foodstuffs on the above-mentioned EC site. And. Such a storage is a facility installed in a public facility or a physical store in cooperation with the above-mentioned EC site operator, or at a consumer's home.

This storage is a storage for so-called storage of foodstuffs that are products, and is equipped with a smart lock in addition to a refrigeration mechanism and multiple storage compartments, and a user who visits the storage of the facility (this user is , The procedure for purchasing foodstuffs is performed at the above-mentioned EC site, and the customer of the EC site designated as the receiving place is the customer.) It is possible to automatically unlock the storage section according to the authentication operation.

The terminal of the manufacturer of the above-mentioned agricultural products and various foods is the store terminal 50. Here, the name is given as the store terminal 50, but it is assumed that the concept can include not only the terminal of the business operator on the condition of store operation but also the terminal of the business operator who only manufactures.

The store terminal 50 receives the order information ordered from the consumer by the above-mentioned information processing device 100 through the EC site from the information processing device 100 and outputs it on a display device such as a display. The manufacturer recognizes such order information and checks the inventory such as whether it is possible to reserve the inventory of the corresponding product in its own store, that is, whether it is out of stock or whether it will be out of stock due to the next order. Further, the store terminal 50 notifies the information processing apparatus 100 of the above-mentioned inventory confirmation result via the NW.

The information processing device 100 is a product targeted for sale, a seller of this product, that is, a manufacturer, and a purchase, based on the order information regarding the order received from the consumer (consumer terminal 300) on the above-mentioned EC site. Generates print data including information on the consumer and the designated delivery destination specified by the consumer from the storage list. This print data is distributed to a printing device provided by a manufacturer or the like or provided in a common facility of the manufacturers, and is printed on a predetermined paper medium such as a label.

Further, the information processing apparatus 100 acquires the inventory confirmation result from the store terminal 50 in response to the distribution of the above-mentioned order information to the store terminal 50. If the content is predetermined, the information processing apparatus 100 regenerates print data predetermined according to the content, and notifies the printing apparatus 60 of a reprint instruction including the print data.

The printing device 60 is an appropriate printing device such as a label printer, which is arranged in, for example, a manufacturer's office or store, or a common facility of a group of manufacturers located within a certain distance. The label printed by the printing device 60 is printed with information such as information on the target product, a collection destination of the product, a delivery destination (a storage and a section to be) designated by the consumer, and a delivery target date and time. ..

The person in charge of the manufacturer attaches the above-mentioned label to the target product (packaging) picked up at the site such as a store or a merchandise store, and waits for the delivery staff of the delivery company to collect the product. Alternatively, after bringing it to the collection facility by oneself, it is subject to collection by the delivery staff. The delivery company may also print or attach the above-mentioned label. In addition to the collection facility, bring the target product to a "storage where the user receives the product" or a "user-specified store where the user can receive the product without a storage" and make it a target for collection by the delivery staff. Is also possible.

On the other hand, the trader terminal 200 is a portable device, a PC (personal computer), or the like provided by the delivery company, and processes information about the delivery company (eg, location, current position, loadable capacity of the carrier vehicle, presence / absence of cold insulation means). In addition to being provided to the device 100, it is a terminal that notifies the information processing device 100 of the history of delivery of each product to each storage by the delivery company. Specifically, this information is information such as a delivery product, a storage of a delivery destination, a storage section, a date and time when storage is completed, and identification information of a delivery company.

Although not shown in particular, the information processing apparatus 100 stores various recipe information and food ingredient information required for the recipe, and distributes these information to the consumer terminal 300 via the above-mentioned EC site. , The processing of food sales may also be feasible. Alternatively, various information related to the sale of foodstuffs may be acquired periodically or at any time from the server of such an EC site, and the above-mentioned information generation process for delivery may be performed.

Such an information processing device 100 is composed of, for example, an information processing device such as a computer or a mainframe. Further, as illustrated in FIG. 2, the information processing apparatus 100 is described from the information holding unit 110, the data generation unit 120, the printing unit 130, the inventory confirmation unit 140, the collection request unit 150, the lock control unit 160, and the communication unit 170. It is composed.

Of these, the information holding unit 110 stores vendor information 111, storage information 112, sales information 113, map information 114, and printer information 115. The map information 114 is general electronic map data, and its description will be omitted.

As illustrated in FIG. 3, the trader information 111 is a table in which an ID that uniquely identifies a delivery trader, that is, a trader ID is used as a key, and attribute information thereof is stored. As the attribute information held here, for example, a name, a location, a resource used, and the like can be assumed.

The above-mentioned information on the resources used may include information on the storage and the storage section normally used by the delivery company. Of these, the information on the storage may correspond to, for example, information such as a warehouse ID, which is identification information of the storage, a location, and information on each storage section. It should be noted that such information on the resources used can be assumed to be input and acquired via the trader terminal 200 or the deliveryman terminal 250.

Further, as illustrated in FIG. 4, the storage information 112 is various information of each storage in which the delivery company delivers the products sold on the above-mentioned EC site or the like, and is a warehouse that uniquely identifies the storage. A table that stores information such as location, information on each storage area, size of the storage area, availability of cold storage, and receipt designation (contents designated as the receiving location by the consumer) using the ID as a key. be.

Of these, the size information indicates the size of the product that can be stored in the storage section, and whether or not the product can be kept cold indicates the presence or absence of the refrigerating function in the storage section. In addition, the receipt designation corresponds to information such as the ID, the date of receipt, and the time zone of the consumer who has designated the main storage and its storage section as the recipient on the EC site. The warehouse ID in the storage information 112 corresponds to the information about the storage in the used resource column of the vendor information 111.

Further, the sales information 113 is a table in which transactions for each sales opportunity on the above-mentioned EC site are stored. As a specific example, as shown in FIG. 5, the product sold at the sales opportunity, the purchaser (that is, the consumer), the delivery destination specified by the purchaser, and the delivery destination specified by the purchaser, using the sales ID that uniquely identifies the sales transaction as a key. It is a record associated with information such as whether or not the product needs to be kept cold.

Of these, the information on the designated delivery destination shall include values such as the ID of the storage that is convenient for the purchaser to receive, the storage section designated by the purchaser in the storage, and the designated time zone for delivery. Even if the purchaser does not specify the storage compartment, for example, the information processing apparatus 100 refers to the storage compartment information 112, and among the storage compartments in the storage compartment designated by the purchaser, whether or not the product to be sold needs to be kept cold. It may be possible to identify a product having a corresponding function and not receiving a receipt designation from another consumer, and automatically set the product.

Further, the printer information 115 is a table that stores information about the printing device 60 installed in the above-mentioned store of the manufacturer or a common facility between the manufacturers. As a specific example, as shown in FIG. 6, a record associated with information such as a user, a location, and an IP address, which are attributes of the label printer, with a printer ID that uniquely identifies the label printer as a key. It has become.

Of these, the user information is the ID of the manufacturer that manufactures and sells the products handled on the EC site. The location is an address indicating the location of the label printer. The information on this location is a workshop where the manufacturer attaches a label to the product to be sold, and can also be a collection destination for the product. The IP address is a fixed IP address assigned to the label printer.

<Function example>
Further, the data generation unit 120 in the information processing apparatus 100 appropriately uses the trader information 111, the storage information 112, the map information 114, and the printer information 115 held by the information holding unit 110, and at the time of product sales opportunity on the EC site. , Information of the product to be sold, the manufacturer (seller) of the product, the consumer who is the purchaser, and the designated delivery destination specified by the consumer from the storage information 112 (storage list). Is obtained from the EC site, and print data of the relevant information is generated.

Further, the printing unit 130 in the information processing apparatus 100 retains the manufacturer's identification information and information holding the printing apparatus 60 used by the manufacturer of the above-mentioned product to be sold from the EC site regarding the above-mentioned sales opportunity. It is specified based on the printer information 115 held in advance by the unit 110, and the printing device 60 is notified of the printing instruction of the above-mentioned print data.

The printing unit 130 in the information processing device 100 distributes the data generated by the data generating unit 120 to the label printer (addressed to the IP address of the printing device 60), and prints on the label loaded therein. It is something that makes you. The printing unit 130 is not limited to the label as the printing medium, and it can be assumed that the packaging of the product to be sold is used as the printing medium.

Further, the printing unit 130 may distribute the print data generated by the data generation unit 120 to the delivery company terminal 200 or the delivery staff terminal 250 in parallel with the label printing by the printing device 60. In this case, the delivery person can display the print data delivered to the delivery person terminal 250 on the screen with a predetermined application and check the delivery contents and the like.

Further, the inventory confirmation unit 140 in the information processing apparatus 100 distributes information on the above-mentioned products to be sold to the above-mentioned manufacturer's terminal, that is, the store terminal 50, and inventory of the products accompanying the product sales opportunity. Get the confirmation result. In this case, the person in charge of the manufacturer checks whether or not the inventory of the product to be sold can be allocated based on the inventory management system or the like, and returns the availability as an inventory confirmation result from the store terminal 40 to the information processing apparatus 100. I do. Of course, the store terminal 50 may cooperate with the manufacturer's inventory management system to automatically execute such an inventory confirmation process.

In this case, if the inventory confirmation result obtained by the inventory confirmation unit 140 has predetermined predetermined contents (eg, out of stock without stock), the data generation unit 120 prints in advance according to the contents. Data (eg, cannot be shipped because it is out of stock) is regenerated, and a reprint instruction including this is notified to the printing device 60.

Further, the collection request unit 150 in the information processing apparatus 100 is based on the map information 114 and the vendor information 111 of the information holding unit 110 in accordance with the instruction from the manufacturer's store terminal 50 or the instruction from the servicer terminal of the EC site. A delivery company within a certain distance from the location of the manufacturer or the collection destination (eg, the location of the label printer) is selected, and the delivery request of the product to be sold is notified to the delivery company terminal 200 of this delivery company.

On the other hand, on the delivery company side, the above-mentioned notification of the collection request is confirmed on the company terminal 200, and for example, the delivery person's attendance management system is used to identify the person in charge of the delivery company, or the delivery person terminal. A product operation such as forwarding a pickup request to 250 and confirming whether or not it can be handled is executed. Through these actions, the person in charge of the collector will be identified.

The delivery person who has responded to the above-mentioned collection request browses the information of the collection request on the delivery person terminal 250, confirms the information of the collection destination and the product to be collected, and goes to the collection destination. .. The delivery person sees the product with the label attached at the collection destination, and confirms whether the product is the collection target by collating it with the display information of the delivery person terminal 250.

The above-mentioned delivery person picks up the product to be collected at the collection destination, loads it on the vehicle, and then moves it to the storage to be the delivery destination. Information on the storage that is the delivery destination is printed on the above-mentioned label, and the delivery person can confirm the storage that is the delivery destination and the storage section thereof by visually recognizing the printed contents of this label.

When the product is delivered to the consumer-designated storage and the storage section by the delivery staff, the delivery staff operates the delivery staff terminal 250 and sends a delivery completion notification to the information processing device 100. The deliveryman terminal 250 delivers this delivery completion notification to the information processing apparatus 100 via the NW.

On the other hand, the lock control unit 160 in the information processing apparatus 100 notifies from the above-mentioned delivery staff terminal 250 that the goods subject to the pickup request have been picked up from the pick-up destination and delivered to the predetermined delivery destination. Upon receiving the delivery completion notification, the lock release data of the storage (storage section) of the above-mentioned delivery destination is delivered to the above-mentioned consumer terminal 300 of the consumer.

The lock release data is, for example, data for instructing the locking mechanism that locks the door of the storage to unlock the lock. It is possible to assume a form in which the lock control unit 160 holds the lock release data for each storage in advance and appropriately calls and uses the storage to be unlocked.

Further, the communication unit 170 in the information processing device 100 is a communication interface that communicates with the store terminal 50, the printing device 60, the trader terminal 200, the deliveryman terminal 250, the consumer terminal 300, and the like via the network NW.

The store terminal 50, the trader terminal 200, the delivery person terminal 250, and the consumer terminal 300 are information processing devices such as smartphones, mobile phones, PHS, computers, PDA, wristwatches, smart watches, head mount displays, and image generation devices. This is a device that can be connected to the information processing device 100 via a network NW such as the Internet (WAN) or LAN. The connection between these various terminals and the information processing device 100 may be wired or wireless.

Further, the store terminal 50, the trader terminal 200, the deliveryman terminal 250, the consumer terminal 300, and the like may access the information processing apparatus 100 by the installed dedicated application software. Further, the information processing device 100 may be accessed by using the information processing device 100 or an operating environment (API (application programming interface), platform, etc.) separately provided by a server (not shown).

<Processing flow>
Next, the operation of the information processing system 10 according to the embodiment of the present disclosure will be described with reference to the flowchart shown in FIG. The flowchart of FIG. 7 mainly shows the operation in the information processing apparatus 100. Here, as an example, it is assumed that a customer purchases ingredients at a certain EC site and designates the nearest storage as the receiving place. The information processing apparatus 100 can acquire the detailed information of the storage from the storage information 112.

In step S101, the data generation unit 120 of the information processing apparatus 100 appropriately uses the trader information 111, the storage information 112, the map information 114, and the printer information 115 held by the information holding unit 110, and is used on an EC site, for example. , The product targeted for sale, the manufacturer (seller) of the product, the consumer who is the purchaser, and the consumer are the storage information 112 (storage list) at each product sales opportunity for one day today. Each information of the designated delivery destination specified from the inside is acquired from the EC site (or sales information 113).

Subsequently, in step S102, the data generation unit 120 of the information processing apparatus 100 receives each information obtained in S101, that is, the product targeted for sale on the EC site, the purchaser of the product, and the delivery destination. As a result, print data including each information of the specific section in the storage selected / designated from the information of the storage information 112 is generated. The information of the specific section shall include each value of the location, size, cold storage availability, and receipt designation in the storage information 112.

Further, in step S103, the printing unit 130 of the information processing apparatus 100 identifies the manufacturer who has obtained the printing device 60 used by the manufacturer of the product targeted for sale from the EC site with respect to the above-mentioned sales opportunity. It is specified based on the information (ID) and the printer information 115 held in advance by the information holding unit 110.

When specifying the printing device 60, the printer information 115 is searched using the manufacturer's identification information (ID) as a key, and a record whose identification information matches the value in the "user" column is specified. This identifies the printing device 60 that is the target of the printing instruction.

Further, in step S104, the printing unit 130 in the information processing apparatus 100 sends a printing instruction including the printing data generated by the data generating unit 120 in S102 to the label printer (addressed to the IP address) of the printing apparatus 60 specified in S103. To deliver. As a result, the corresponding printing device 60 executes the above-mentioned printing data printing process (see FIG. 8) on the loaded label.

As shown by the delivery label G10 in FIG. 8, information necessary for collection and delivery such as the target product and its number, customer (consumer), collection destination, storage destination, storage division, cold insulation necessity, date and time designation, etc. is printed. Will be. In addition, a part of the information may be masked so that the information and behavior of the purchaser, that is, the consumer cannot be completely specified, and the specific information may be output-controlled in advance so as to decode and confirm the barcode G101.

Further, the printing unit 130 may distribute the print data generated by the data generation unit 120 to the delivery company terminal 200 or the delivery staff terminal 250 in parallel with the label printing by the printing device 60. In this case, the delivery person can display the print data delivered to the delivery person terminal 250 on the screen with a predetermined application and check the delivery contents and the like.

The printing unit 130 is not limited to the above-mentioned label as the printing medium, and it can be assumed that the package G20 of the product to be sold is used as the printing medium (see FIG. 9). In this case, the manufacturer sets the package of the product to be sold on the printing surface of the printing device 60. The printing device 60 will execute a printing process based on the printing data on the surface of this package. In this way, if printing is performed on the product package itself, there is an advantage that various costs for label acquisition and management can be omitted. It also eliminates the need to attach labels to product packages.

Further, the inventory confirmation unit 140 in the information processing apparatus 100 distributes information on the above-mentioned products to be sold to the above-mentioned manufacturer's terminal, that is, the store terminal 50, and inventory of the products accompanying the product sales opportunity. Get the confirmation result.

In this case, the person in charge of the manufacturer checks whether or not the inventory of the product to be sold can be allocated based on the inventory management system or the like, and returns the availability as an inventory confirmation result from the store terminal 40 to the information processing apparatus 100. I do. Of course, the store terminal 50 may cooperate with the manufacturer's inventory management system to automatically execute such an inventory confirmation process.

In this case, if the inventory confirmation result obtained by the inventory confirmation unit 140 has predetermined predetermined contents (eg, out of stock without stock), the data generation unit 120 prints in advance according to the contents. Data (eg, cannot be shipped due to lack of stock) shall be regenerated, and a reprint instruction including this shall be notified to the printing device 60.

Further, in step S105, the collection request unit 150 in the information processing apparatus 100 receives the instruction from the manufacturer's store terminal 50 or the instruction from the servicer terminal of the EC site, and the map information 114 and the vendor information of the information holding unit 110. Based on 111, select a delivery company within a certain distance from the location of the manufacturer or the collection destination (eg, the location of the label printer).

In selecting the delivery company above, the pickup requesting unit 150 determines the size of each storage indicated by the storage information 112 based on the size and storage stability of the product indicated by the information on the product to be sold obtained from the EC site. It may be possible to select a delivery company that is the shortest distance within a certain distance from the location of the storage (and its storage compartment) that can be stored in the store and that meets the conditions for cold insulation.

Further, in step S106, the pickup request unit 150 in the information processing apparatus 100 notifies the supplier terminal 200 of the delivery company selected in S105 of the pickup request of the product to be sold.

On the other hand, on the delivery company side, the above-mentioned notification of the collection request is confirmed on the company terminal 200, and for example, the delivery person's attendance management system is used to identify the person in charge of the delivery company, or the delivery person terminal. A product operation such as forwarding a pickup request to 250 and confirming whether or not it can be handled is executed. Through these actions, the person in charge of the collector will be identified.

The delivery person who has responded to the above-mentioned collection request browses the information of the collection request on the delivery person terminal 250, confirms the information of the collection destination and the product to be collected, and goes to the collection destination. .. The delivery person sees the product with the label attached at the collection destination, and confirms whether the product is the collection target by collating it with the display information of the delivery person terminal 250.

The above-mentioned delivery person picks up the product to be collected at the collection destination, loads it on the vehicle, and then moves it to the storage to be the delivery destination. Information on the storage that is the delivery destination is printed on the above-mentioned label, and the delivery person can confirm the storage that is the delivery destination and the storage section thereof by visually recognizing the printed contents of this label.

When the product is delivered to the consumer-designated storage and the storage section by the delivery staff, the delivery staff operates the delivery staff terminal 250 and sends a delivery completion notification to the information processing device 100. The deliveryman terminal 250 delivers this delivery completion notification to the information processing apparatus 100 via the NW.

Further, in step S107, the lock control unit 160 in the information processing apparatus 100 collects the product subject to the collection request from the above-mentioned delivery staff terminal 250 from the collection destination, and the delivery to the predetermined delivery destination is completed. Notification, that is, the delivery completion notification is received.

Further, in step S108, the lock control unit 160 in the information processing apparatus 100 distributes the lock release data of the storage (storage section) to which the delivery destination is, to the consumer terminal 300 of the consumer.

The lock release data is, for example, data for instructing the locking mechanism that locks the door of the storage to unlock the lock. It is possible to assume a form in which the lock control unit 160 holds the lock release data for each storage in advance and appropriately calls and uses the storage to be unlocked.

The above-mentioned consumer operates the consumer terminal 300 to display the above-mentioned lock release data in the form of, for example, a two-dimensional code (see screen G30 in FIG. 10), and displays this in a camera unit or the like of a storage. Present and read. On the storage side, the control unit decodes the above-mentioned two-dimensional code to extract an unlock control command, thereby unlocking. For example, the above-mentioned consumer confirms the display panel of the unlocked storage or the display on his / her own consumer terminal 300 (see screen G40 in FIG. 11), takes out the ordered product from the storage compartment, and takes out the ordered product from the storage compartment, etc. Will be brought back to.

As described above, the information processing apparatus 100 according to the embodiment of the present disclosure includes information on the delivery destination of the product of the business operator that can be designated by the consumer in the intermediary service between the business operator and the consumer, and the above-mentioned matters. Retaining information on the printing device of each trader or the printing device shared by the plurality of business operators, the product targeted for sale and the sales business operator of the product at the time of the product sales opportunity in the sales channel in the intermediary service. , The purchaser, and the designated delivery destination designated by the purchaser from the delivery destinations are acquired from the sales channel, print data of the respective information is generated, and printing used by the sales business operator. The device can be specified based on the information of the printing device, and the printing instruction of the printing data can be notified to the printing device.

This makes the efficiency and accuracy of the delivery business of the product appropriate when managing a series of operations to deliver the product of the business to the consumer designated place by mediating between the business operator and the consumer. Can lead to.

(program)
FIG. 12 is a schematic block diagram showing the configuration of the computer 801. The computer 801 includes a CPU 802, a main storage device 803, an auxiliary storage device 804, and an interface 805.

Here, the details of the program for realizing each function constituting the information processing apparatus 100 according to the embodiment will be described.

The information processing apparatus 100 is mounted on the computer 801. The operation of each component of the information processing device 100 is stored in the auxiliary storage device 804 in the form of a program. The CPU 802 reads the program from the auxiliary storage device 804, expands it to the main storage device 803, and executes the above processing according to the program. Further, the CPU 802 secures a storage area corresponding to the above-mentioned storage unit in the main storage device 803 according to the program.

Specifically, the program includes information on the delivery destination of the product of the business operator that can be specified by the consumer in the intermediary service between the business operator and the consumer, and the printing device of each business operator or a plurality of fronts. In the computer 801 that holds the information of the printing device shared by the article vendor, the product targeted for sale, the seller of the product, the purchaser, and the purchase at the time of the product sales opportunity in the sales channel in the intermediary service. The process of acquiring each information of the designated delivery destination designated by the person from the delivery destinations from the sales channel and generating the print data of the information, and the printing device used by the sales business are printed. It is a program that specifies based on the information of the device and executes a process of notifying the printing device of the printing instruction of the print data.

The auxiliary storage device 804 is an example of a tangible medium that is not temporary. Other examples of non-temporary tangible media include magnetic disks, magneto-optical disks, CD-ROMs, DVD-ROMs, semiconductor memories and the like connected via the interface 805. When this program is distributed to the computer 801 via the network NW, the distributed computer 801 may expand the program to the main storage device 803 and execute the above processing.

Further, the program may be for realizing a part of the above-mentioned functions. Further, the program realizes the above-mentioned functions in combination with other programs already stored in the auxiliary storage device 804, a so-called difference file (difference program).
May be.

Although some embodiments of the present disclosure have been described above, these embodiments can be implemented in various other embodiments, and various omissions, replacements, and modifications are made without departing from the gist of the invention. It can be performed. These embodiments and variations thereof shall be included in the scope of the invention described in the claims and the equivalent scope thereof, as well as in the scope and gist of the invention.

10 Information processing system 50 Store terminal 60 Printing device 100 Information processing device 110 Information holding unit 111 Contractor information 112 Storage information 113 Sales information 114 Map information 115 Printer information 120 Data generation unit 130 Printing unit 140 Inventory confirmation unit 150 Collection request unit 160 Lock control unit 170 Communication unit 200 Contractor terminal 250 Delivery staff terminal 300 Consumer terminal 801 Computer 802 CPU
803 Main storage 804 Auxiliary storage 805 Interface

Claims (8)

Information on the delivery destination of the product of the business operator that can be specified by the consumer in the intermediary service between the business operator and the consumer, and information on the printing device of each business operator or the printing device shared by a plurality of the business operators. An information holding unit that holds and
Information on the product to be sold, the seller of the product, the purchaser, and the designated delivery destination designated by the purchaser from the delivery destinations at the time of the product sales opportunity in the sales channel in the intermediary service. From the sales channel, and a data generation unit that generates print data of each of the information.
A printing unit that identifies the printing device used by the sales business based on the information of the printing device and notifies the printing device of the printing instruction of the printing data.
Information processing system equipped with. The data generation unit
Further acquisition of storage information from the sales channel, including the storage installed in the predetermined facility, the section for storing products in the storage, and the presence / absence of the cold insulation function, designated by the purchaser as the designated delivery destination. , Generates print data of each of the information including the storage information.
The information processing system according to claim 1. Inventory confirmation that distributes information on the products sold by the seller to the terminal of the seller and acquires the inventory confirmation result of the product associated with the product sales opportunity from the terminal. With more parts
When the inventory confirmation result has a predetermined content, the data generation unit regenerates print data predetermined according to the content, and sends a reprint instruction including the print data to the printing device. Notify
The information processing system according to claim 1. The information holding unit is
Further retain map information and delivery company information,
Delivery within a certain distance from the location or collection destination of the seller based on the map information and the information of the delivery company in accordance with the instruction from the terminal of the business operator or the instruction from the terminal of the provider of the intermediary service. Further holds a pickup request unit that selects a trader and notifies the terminal of the selected delivery trader of the pickup request of the product to be sold.
The information processing system according to claim 1. When a notification is received from the terminal of the delivery company that the goods subject to the collection request have been collected from the collection destination and the delivery to the delivery destination has been completed, the delivery is made to the consumer terminal. It also has a lock control unit that distributes the lock release data of the product storage equipment mentioned above.
The information processing system according to claim 4. Information on the delivery destination of the product of the business operator that can be specified by the consumer in the intermediary service between the business operator and the consumer, and information on the printing device of each business operator or the printing device shared by a plurality of the business operators. An information holding unit that holds and
Information on the product targeted for sale, the seller of the product, the purchaser, and the designated delivery destination designated by the purchaser from among the delivery destinations at the time of the product sales opportunity in the sales channel in the intermediary service. From the sales channel, and a data generation unit that generates print data of each of the information.
A printing unit that identifies the printing device used by the sales business based on the information of the printing device and notifies the printing device of the printing instruction of the printing data.
Information processing device equipped with. Information processing equipment
Information on the delivery destination of the product of the business operator that can be specified by the consumer in the intermediary service between the business operator and the consumer, and information on the printing device of each business operator or the printing device shared by a plurality of the business operators. And hold,
Information on the product targeted for sale, the seller of the product, the purchaser, and the designated delivery destination designated by the purchaser from among the delivery destinations at the time of the product sales opportunity in the sales channel in the intermediary service. Is obtained from the sales channel and the print data of each of the information is generated.
A process of identifying a printing device used by the sales business based on the information of the printing device and notifying the printing device of a printing instruction of the printing data.
Information processing method to execute. Information on the delivery destination of the product of the business operator that can be specified by the consumer in the intermediary service between the business operator and the consumer, and information on the printing device of each business operator or the printing device shared by a plurality of the business operators. To the information processing device that holds and
Information on the product targeted for sale, the seller of the product, the purchaser, and the designated delivery destination designated by the purchaser from among the delivery destinations at the time of the product sales opportunity in the sales channel in the intermediary service. Is obtained from the sales channel and the print data of each of the information is generated.
A process of identifying a printing device used by the sales business based on the information of the printing device and notifying the printing device of a printing instruction of the printing data.
A program to execute.

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