JP2022081965A - Order processing device, order processing method, and program - Google Patents

Abstract

To prevent damage due to a fraudulent order.SOLUTION: An order processing device comprises an acquisition unit and a display control unit. The acquisition unit acquires order information of an order and primary fraud determination results on fraud of the order in e-commerce. The display control unit generates management screen information of the order on the basis of the acquired order information and primary fraud determination results. When the acquired primary fraud determination results indicate that the order is fraudulent, the display control unit generates the management screen information for displaying the order information so as to disable processing for the order.SELECTED DRAWING: Figure 2

Description

The present invention relates to an order processing device, an order processing method, and a program.

Conventionally, techniques for monitoring orders in electronic commerce such as shopping sites have been known. For example, there is known a technique for determining whether or not there is a high probability of fraudulent order based on past order information for each orderer (see Patent Document 1).

Japanese Patent No. 5853125

Although it has been proposed to automate the determination of fraudulent orders using conventional monitoring techniques, the final determination must be made manually because the fraudulent determination must be extremely careful and accurate in actual operation. In many cases, it may take time to determine fraud. Then, if the seller of the product operates the management screen to proceed with the shipping process of the product while such a fraud determination is being made, the product is already fraudulent at the time when the fraudulent order is detected. Has already been shipped, and in some cases it was not possible to prevent damage caused by fraud.

The present invention has been made in consideration of such circumstances, and one of the objects of the present invention is to provide an order processing device, an order processing method, and a program capable of preventing damage due to an illegal order.

One aspect of the present invention is an acquisition unit that acquires order information of an order in electronic commerce and a primary fraud determination result regarding the fraudulent order, and the order information based on the acquired order information and the primary fraud determination result. The display control unit includes a display control unit that generates management screen information, and when the acquired primary fraud determination result indicates that the order is fraudulent, the display control unit cannot process the order. It is an order processing device that generates the management screen information that displays the order information so as to be.

According to one aspect of the present invention, it is possible to prevent damage caused by an illegal order.

It is a figure which shows an example of the whole structure of the order processing system which concerns on embodiment. It is a functional block diagram which shows an example of the functional structure of the order server which concerns on embodiment. It is a figure which shows an example of the order information stored in the storage part which concerns on embodiment. It is a figure which shows an example of fraud determination information stored in the storage part which concerns on embodiment. It is a sequence diagram which shows an example of the flow of order processing of the order processing system which concerns on embodiment. It is a figure explaining an example of the flow of data with order processing of the order processing system which concerns on embodiment. It is a sequence diagram which shows an example of the flow of the display processing of the order management screen of the order processing system which concerns on embodiment. It is a figure which shows an example of the order management screen which concerns on embodiment. It is a figure which shows the other example of the order management screen which concerns on embodiment. It is a figure which shows the other example of the order management screen which concerns on embodiment.

Hereinafter, embodiments of the order processing apparatus, order processing method, and program of the present invention will be described with reference to the drawings. The order processing device of the present embodiment temporarily suspends the shipping instruction of the product when an order with a high probability of fraud is detected in the electronic commerce. Electronic commerce refers to buying and selling goods or services through electronic information communication on computer networks such as shopping sites, auction sites, and free market sites. In the following, as an example of electronic commerce, the buying and selling of goods through a shopping site will be described.

<System configuration>
FIG. 1 is a diagram showing an example of the overall configuration of the order processing system 1 according to the embodiment. The order processing system 1 includes, for example, a Web server 10, a primary fraud determination server 20, an order server 30, a payment server 40, and a delivery company server 50. The Web server 10, the primary fraud determination server 20, the order server 30, the payment server 40, and the delivery company server 50 communicate with each other via the network NW. The network NW includes, for example, a part or all of the Internet, WAN (Wide Area Network), LAN (Local Area Network), provider equipment, wireless base station, dedicated line, and the like.

FIG. 1 shows an example in which each of the Web server 10, the primary fraud determination server 20, the order server 30, the payment server 40, and the delivery company server 50 are provided as separate devices, but some of these devices are provided. Or all may be combined. For example, the order server 30 and the payment server 40 may be combined to form the same device. A part or all of the Web server 10, the primary fraud determination server 20, the order server 30, and the payment server 40 are examples of the "order processing device".

The Web server 10 provides the web page of the shopping site to the terminal device T1 in response to the request from the terminal device T1. Further, the Web server 10 receives an order request for a product from the terminal device T1 and causes a back-end server to perform order processing such as product shipment processing and settlement processing. The terminal device T1 is used by the user U who uses the shopping site. The terminal device T1 is a computer device such as a personal computer, a mobile phone such as a smartphone, a tablet terminal, and a PDA (Personal Digital Assistant). The Web server 10 may provide an application page referenced by an application program installed in the terminal device T1.

The primary fraud determination server 20 performs a primary fraud determination as to whether or not the order is fraudulent based on the order information. An illegal order is an order placed by a third party without the consent of the contractor of the payment method (credit card, electronic money, etc.), an order for mischievous purposes, or an order placed by another malicious user. The order information includes, for example, user information, ordered products, product categories, number of orders (whether or not the user places an order for the first time), order amount, and the like.

For example, the primary fraud determination server 20 orders by comparing the order information of an illegal order made in the past with the order information of the order to be determined in response to the primary fraud determination request from the Web server 10. Performs a primary fraud determination as to whether or not is fraudulent, and transmits the primary fraud determination result to the Web server 10. Further, the primary fraud determination server 20 may perform a primary fraud determination as to whether or not the order is fraudulent by comparing the order information of the order to be determined with a predetermined determination threshold value. Further, the primary fraud determination server 20 may perform a primary fraud determination as to whether or not the order is fraudulent by using the determination model generated by machine learning. For example, the primary fraud determination server 20 outputs "pending examination" when it is determined that there is a possibility of fraud as the primary fraud determination result, and "examination" when it is determined that there is no possibility of fraud. "Unnecessary" is output. The primary fraud determination server 20 may further subdivide the primary fraud determination result and output results other than "examination with hold" and "examination not required". Further, the primary fraud determination server 20 may output an index value that quantifies the degree of probability of fraud. The primary fraud determination server 20 is an example of a “determiner”. That is, the primary fraud determination result is the result of the determination by the determination device based on the order information.

The order server 30 performs various processes for shipping the ordered product based on the order information and the primary fraud determination result. The order server 30 performs, for example, order management processing, shipping request processing, settlement request processing, secondary determination request processing of whether or not the order is invalid, and the like. Further, the order server 30 causes the order management terminal T2 used by the product seller S (the business operator that provides the product or service related to the order) of the store or the like that sells the product to display the order management screen. The product seller S can confirm the status of the ordered product by confirming the order management screen displayed on the order management terminal T2. The details of the processing of the order server 30 will be described later.

The settlement server 40 performs a secondary fraud determination process as to whether or not the order is fraudulent in response to the secondary fraud determination request from the order server 30. The secondary fraud determination is a determination process with higher accuracy than the primary fraud determination. That is, the secondary fraud determination result has higher determination accuracy than the primary fraud determination result. For example, the settlement server 40 causes the fraud management terminal T3 used by the fraud manager C who manages the fraud of the order to display the order information of the order for which the secondary fraud determination is requested. The fraud manager C confirms the order information displayed on the fraud management terminal T3, makes a secondary fraud determination as to whether or not the order is fraudulent, and makes a secondary fraud determination via the input interface of the fraud management terminal T3. Enter the result. That is, the secondary fraud determination result is the result of manual determination based on the order information.

The payment server 40 outputs the secondary fraud determination result input by the fraud manager C to the order server 30. For example, the settlement server 40 outputs "abuse confirmed" when it is determined that the order is fraudulent as a secondary fraud determination result, and "releases hold" when it is determined that the order is not fraudulent. Is output. The payment server 40 may further subdivide the secondary fraud determination result and output a result other than "abuse confirmation" and "hold release". Further, the payment server 40 may output an index value that quantifies the degree of probability of fraud. Further, the payment server 40 communicates with a server of a payment company such as a credit company in response to a payment request from the order server 30, and performs payment processing for the order.

The delivery company server 50 processes the shipment of goods in response to the shipment request from the order server 30. The product that has been shipped by the delivery company server 50 is loaded into the vehicle or the like of the delivery company and delivered to the user U who ordered the product. The delivery company server 50 is an example of an “external server”.

<Order server>
FIG. 2 is a functional block diagram showing an example of the functional configuration of the order server 30 according to the embodiment. The order server 30 includes, for example, a communication unit 301, a control unit 303, and a storage unit 305.

The communication unit 301 communicates with the primary fraud determination server 20, the order server 30, the payment server 40, and the delivery company server 50 via the network NW. The communication unit 301 includes, for example, a communication interface such as a NIC.

The control unit 303 controls the overall operation of the order server 30. The control unit 303 includes, for example, an acquisition unit 310, a secondary fraud determination unit 312, a settlement unit 314, a shipping unit 316, and a display control unit 318. The acquisition unit 310 acquires product order information, a primary fraud determination result, and the like from the Web server 10 via the network NW. Further, the acquisition unit 310 acquires the secondary fraud determination result from the settlement server 40. That is, the acquisition unit 310 acquires the order information of the order in the electronic commerce and the primary fraud determination result regarding the fraud of the order. Further, the acquisition unit 310 further acquires the secondary fraud determination result regarding the fraud of the order.

The secondary fraud determination unit 312 transmits a secondary fraud determination request to the settlement server 40 when the primary fraud determination result received from the Web server 10 indicates that there is no possibility of fraud. That is, when the acquired primary fraud determination result indicates that the order is fraudulent, the secondary fraud determination unit 312 performs a process for acquiring the secondary fraud determination result.

The settlement unit 314 indicates that the primary fraud determination result received from the Web server 10 is not fraudulent, or that the secondary fraud determination result received from the settlement server 40 is not fraudulent. When indicated, a payment request requesting payment of the product is transmitted to the payment server 40.

When the primary fraud determination result received from the Web server 10 indicates that there is no possibility of fraud, the shipping unit 316 transmits a shipping request requesting the shipment of the product to the delivery company server 50. On the other hand, when the primary fraud determination result received from the Web server 10 indicates that there is a possibility of fraud, the shipping unit 316 suspends transmission of the shipping request to the delivery company server 50. Further, the shipping unit 316 transmits a shipping request to the delivery company server 50 when the secondary fraud determination result output by the payment server 40 indicates that the order is not fraudulent. If the secondary fraud determination result received from the payment server 40 indicates that the order is fraudulent, the shipping unit 316 may cancel the order.

That is, the shipping unit 316 stops the shipping processing of the order when the acquired primary fraud determination result indicates that the order is fraudulent. Further, the shipping unit 316 releases the suspension of the shipping processing of the order when the acquired secondary fraud determination result indicates that the order is not fraudulent. Further, the shipping unit 316 cancels the order when the acquired secondary fraud determination result indicates that the order is fraudulent.

The display control unit 318 causes the order management terminal T2 used by the product seller S to display an order management screen including order information. The display control unit 318 generates order management screen information based on the acquired order information and the primary fraud determination result. When the acquired primary fraud determination result indicates that the order is fraudulent, the display control unit 318 generates management screen information for displaying the order information so that the order cannot be processed. On the other hand, when the acquired primary fraud determination result indicates that the order is not fraudulent, the display control unit 318 generates management screen information for displaying the order information so that the order can be processed. Further, when the acquired secondary fraud determination result indicates that the order is not fraudulent, the display control unit 318 generates management screen information for displaying the order information so that the order can be processed. Further, the display control unit 318 generates the management screen information for displaying the order information so that the order can be canceled when the acquired secondary fraud determination result indicates that the order is fraudulent. do. In addition, the display control unit 318 causes the terminal device used by the business operator that provides the goods or services related to the order to display the management screen information.

Each functional unit of the control unit 303 is realized by a hardware processor such as a CPU (Central Processing Unit) executing a program (software) stored in a program memory or the like. Some or all of these functional parts are hardware (circuit parts) such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), GPU (Graphics Processing Unit), etc. It may be realized by (including circuits), or it may be realized by the cooperation of software and hardware. The program may be stored in advance in a storage device (a storage device including a non-transient storage medium) such as an HDD (Hard Disk Drive) or a flash memory, or a removable storage such as a DVD or a CD-ROM. It is stored in a medium (non-transient storage medium) and may be installed by mounting the storage medium in a drive device.

The storage unit 305 stores, for example, order information and fraud determination information. FIG. 3 is a diagram showing an example of order information D1 stored in the storage unit 305 according to the embodiment. In the order information D1, for example, the order information (P2), the shipping status (P3), and the order status (P4) are associated with the order ID (P1) that identifies each order. The order information (P2) includes, for example, a user ID that identifies the user who placed the order, the number of orders indicating the order history (total number of orders) of the same user, the product category of the ordered product, the product name, and the like. Includes quantity and amount. The shipping status (P3) indicates the shipping status of the product. The shipping status (P3) is indicated by a predefined status such as "not shipped", "waiting for shipping", "shipped", "cancelled shipping", and the like. The order status (P4) indicates the processing status of the order. The order status (P4) is indicated by a predefined status such as "processing", "settled", "waiting for settlement", "waiting for payment", "cancellation of order", "accepting cancellation" and the like.

FIG. 4 is a diagram showing an example of fraud determination information D2 stored in the storage unit 305 according to the embodiment. The fraud determination information D2 is associated with, for example, a primary fraud determination result, a secondary fraud determination result, and a fraud determination status with respect to the order ID. The primary fraud determination result is the same as the determination result output by the primary fraud determination server 20. The secondary fraud determination result is the same as the determination result input to the fraud management terminal T3 by the fraud manager C.

The storage unit 305 uses, for example, a RAM (Random Access Memory), a ROM (Read Only Memory), an HDD (Hard Disk Drive) flash memory, an SD card, a register, or a hybrid storage device in which a plurality of these are combined. It will be realized. Further, a part or all of the storage unit 305 may be an external device accessible to the order server 30, such as NAS (Network Attached Storage) or an external storage server.

A part or all of the functional unit of the control unit 303 may be incorporated in a device other than the order server 30. For example, a part or all of the functional unit of the control unit 303 may be incorporated in the Web server 10 or the payment server 40.

<Order processing>
Hereinafter, the order processing of the order processing system 1 according to the embodiment will be described. FIG. 5 is a sequence diagram showing an example of the flow of order processing of the order processing system 1 according to the embodiment. FIG. 6 is a diagram illustrating an example of a data flow associated with order processing of the order processing system 1 according to the embodiment.

First, the terminal device T1 transmits an order request requesting an order for a product to the Web server 10 (step S1). For example, the terminal device T1 transmits an order request to the Web server 10 based on the user U's order operation for the web page of the shopping site displayed on the display screen of the terminal device T1.

Next, the Web server 10 transmits a primary fraud determination request requesting a primary fraud determination for the order request received from the terminal device T1 to the primary fraud determination server 20 (step S3). For example, in the Web server 10, after the user U presses the "order confirmation" button on the "order confirmation screen" of the shopping site displayed on the display screen of the terminal device T1 and receives an order request from the terminal device T1, the Web server 10 receives an order request. The primary fraud determination request is transmitted to the primary fraud determination server 20.

Next, the primary fraud determination server 20 performs a primary fraud determination in response to the primary fraud determination request received from the Web server 10 (step S5). For example, the primary fraud determination server 20 performs a primary fraud determination as to whether or not the order is fraudulent by comparing the order information of the fraudulent order placed in the past with the order information of the order to be determined. .. The primary fraud determination server 20 transmits the result of the primary fraud determination (for example, “examination with hold” or “examination not required”) to the Web server 10 (step S7).

Next, the Web server 10 transmits the order information included in the order request received from the terminal device T1 and the primary fraud determination result received from the primary fraud determination server 20 to the order server 30 (step S9).

Next, the acquisition unit 310 of the order server 30 acquires the order information and the primary fraud determination result from the Web server 10 and registers them in the storage unit 305 (step S11). For example, in the example shown in FIG. 3, the acquisition unit 310 has a user ID "A", an order count "1", a product category "personal computer", and a product name "personal computer body A" for an order with an order ID "1". , The quantity "10" and the amount "500,000" are linked and registered in the storage unit 305 as the order information D1. Further, the shipping status "not shipped" is associated with the order with the order ID "1". Here, when the primary fraud determination result for the order with the order ID "1" is "examination with hold", as shown in FIG. 4, the acquisition unit 310 primary for the order with the order ID "1". The fraud determination result "examination with hold" is linked and registered in the storage unit 305 as fraud determination information D2. Further, the fraud determination status "1: pending examination" is associated with the order with the order ID "1".

Further, for example, in the example shown in FIG. 3, the acquisition unit 310 has a user ID “B”, an order count “10”, a product category “fashion”, and a product name “Tops A” for an order with an order ID “2”. , The quantity "1", and the order information "5,000" are linked and registered in the storage unit 305 as the order information D1. Further, the shipping status "not shipped" is associated with the order with the order ID "2". Here, when the primary fraud determination result for the order with the order ID “2” is “no examination required”, the acquisition unit 310 receives the primary fraud for the order with the order ID “2” as shown in FIG. The determination result "examination unnecessary" is linked and registered in the storage unit 305 as fraud determination information D2. Further, the fraud determination status "0: unexamined" indicating that the secondary fraud determination is unnecessary is associated with the order with the order ID "2".

Next, when the primary fraud determination result received from the Web server 10 is "examination with hold", the secondary fraud determination unit 312 of the order server 30 requests the secondary fraud determination together with the order information. The request is transmitted to the payment server 40 (step S13). If the primary fraud determination result received from the Web server 10 is "no examination required", the secondary fraud determination unit 312 does not send the secondary fraud determination request to the settlement server 40.

Next, the settlement server 40 generates secondary fraud determination screen information including order information of the order to be determined in response to the secondary fraud determination request received from the order server 30, and transmits the secondary fraud determination screen information to the fraud management terminal T3 ( Step S15). For example, the payment server 40 generates secondary fraud determination screen information in response to a request for a secondary fraud determination screen from the fraud management terminal T3 based on the operation of the fraud manager C, and transmits the secondary fraud determination screen information to the fraud management terminal T3.

Next, the fraud management terminal T3 displays the secondary fraud determination screen on the display device of the fraud management terminal T3 based on the secondary fraud determination screen information received from the payment server 40 (step S17). The fraud manager C makes a secondary fraud determination while referring to the secondary fraud determination screen displayed on the display device of the fraud management terminal T3, and determines the secondary fraud determination result via the input interface of the fraud management terminal T3. input. For example, the fraud manager C makes a secondary fraud determination based on the knowledge based on the past fraudulent orders and the predetermined rules. The fraud manager C may make a secondary fraud determination by making an inquiry to a settlement company (credit card company) or the like.

Next, the fraud management terminal T3 transmits the secondary fraud determination result input by the fraud manager C to the settlement server 40 (step S19). For example, the fraud management terminal T3 outputs "abuse confirmed" when it is determined that the order is fraudulent as a secondary fraud determination result, and "releases the hold" when it is determined that the order is not fraudulent. Is output. Further, the payment server 40 transmits the secondary fraud determination result received from the fraud management terminal T3 to the order server 30 (step S21).

Next, the secondary fraud determination unit 312 of the order server 30 updates the fraud determination information D2 stored in the storage unit 305 based on the secondary fraud determination result received from the settlement server 40 (step S23). For example, when the secondary fraud determination result is "release of hold", the secondary fraud determination unit 312 uses the "secondary fraud determination result" as in the data of the order ID "3" in the fraud determination information D2 of FIG. And update "Fraud judgment status" to "Release hold". Further, for example, when the secondary fraud determination result is "abuse confirmed", the secondary fraud determination unit 312 performs "secondary fraud determination" as in the data of the order ID "4" in the fraud determination information D2 in FIG. Update "Result" and "Fraud judgment status" to "Abuse confirmed".

The shipping unit 316 indicates that the primary fraud determination result received from the Web server 10 does not have the possibility of fraud, or the secondary fraud determination result output by the payment server 40 indicates that the order is not fraudulent. When is indicated, a shipping request requesting the shipping of the product is output to the delivery company server 50 (step S25). Further, the shipping unit 316 changes the shipping status of the order for which the shipping request has been completed in the order information D1 stored in the storage unit 305 to "shipped". Next, the delivery company server 50 performs a product shipment process in response to the shipment request received from the order server 30 (step S27). The product that has been shipped by the delivery company server 50 is loaded into the vehicle or the like of the delivery company and delivered to the user U who ordered the product.

On the other hand, the shipping unit 316 does not output a shipping request when the secondary fraud determination result received from the payment server 40 indicates that the order is fraudulent. Further, the shipping unit 316 changes the shipping status of the order for which the shipping request is not made to "shipment cancellation" in the order information D1 stored in the storage unit 305.

The settlement unit 314 indicates that the primary fraud determination result received from the Web server 10 does not have the possibility of fraud, or the secondary fraud determination result output by the settlement server 40 indicates that the order is not fraudulent. When is indicated, a settlement request requesting settlement of the order is output to the settlement server 40 (step S29). Further, the settlement unit 314 changes the order status of the order for which the shipping request has been completed in the order information D1 stored in the storage unit 305 to "settled". Next, the payment server 40 performs payment processing in response to the payment request received from the order server 30 (step S31).

On the other hand, the settlement unit 314 does not output the settlement request when the secondary fraud determination result output by the settlement server 40 indicates that the order is fraudulent. In addition, instead of the shipping unit 316, the settlement unit 314 may change the order status of the order that does not make a settlement request in the order information D1 stored in the storage unit 305 to "order cancellation". With the above, the processing of this flowchart is completed.

In the above embodiment, when the primary fraud determination result is "examination with hold", the example in which the shipping unit 316 of the order server 30 does not make a shipping request has been described, but the present invention is not limited to this. For example, when the primary fraud determination result is “pending examination”, the shipping unit 316 may send a provisional shipping request indicating that the pending examination is in progress to the delivery company server 50. The delivery company server 50 that has received this provisional shipping request may not immediately perform the shipping process and may wait until the final (original) shipping request is received. Alternatively, the delivery company server 50 that has received this provisional shipping request does not immediately perform the shipping processing, but starts the shipping processing after a preset time (for example, one day later) has elapsed. May be good.

<Order management screen processing>
Next, the display processing of the order management screen in the order management terminal T2 operated by the product seller S will be described. FIG. 7 is a sequence diagram showing an example of the flow of display processing on the order management screen of the order processing system 1 according to the embodiment.

First, the acquisition unit 310 of the order server 30 acquires the order information and the primary fraud determination result from the Web server 10 and registers them in the storage unit 305 (step S11). Next, the display control unit 318 of the order server 30 generates order management screen information for displaying the order management screen based on the acquired order information and the primary fraud determination result, and transmits the order management screen information to the order management terminal T2 ( Step S101). For example, the display control unit 318 generates order management screen information in response to a request on the order management screen from the order management terminal T2 based on the operation of the product seller S, and transmits the order management screen information to the order management terminal T2.

Next, the order management terminal T2 displays the order management screen on the display device of the order management terminal T2 based on the order management screen information received from the order server 30 (step S103). FIG. 8 is a diagram showing an example of an order management screen according to an embodiment. The order management screen shown in FIG. 8 is a new order list screen Q1 in which a list of new orders is displayed. The product seller S can confirm the list of new orders on the new order list screen Q1 and manage the order such as changing the status of these orders. For example, the product seller S selects the "Select" check box on the new order list screen Q1 and presses the "Change selected order during processing" button B1 to obtain the status of the selected order ( "New order") can be changed to "Processing" to proceed with order processing.

However, on this new order list screen Q1, it is shown that the primary fraud judgment result may be fraudulent, and for orders under secondary fraud judgment, operations such as changing the status of these orders are not possible. It is displayed in. In the example shown in FIG. 8, for the order with the order ID “1003”, since the primary fraud determination result indicates that there is a possibility of fraud and the secondary fraud determination is in progress, another order (primary fraud determination). The order IDs “1001”, “1002”, “1004”, “1005”) indicating that the result is not likely to be fraudulent are displayed in a different manner. For example, the order information of the order with the order ID "1003" is shaded and displayed. For example, for the order with the order ID "1003", the "selection" check box is displayed as unselectable.

FIG. 9 is a diagram showing another example of the order management screen according to the embodiment. The new order list screen Q2 shown in FIG. 9 is provided with a "select all in page" button B2 and a "cancel" button B3. For example, the product seller S can select the check boxes for "selection" of all the orders in the page at once by pressing the "select all in page" button B2 on the new order list screen Q1. However, even when this "select all in page" button B2 is pressed, the primary fraud judgment result indicates that there is a possibility of fraud, and the order during the secondary fraud judgment is "selected". Check box is not selected. In the example shown in FIG. 9, as a result of pressing the "select all in page" button B2, other orders (order ID "1001", "1002" except for the "select" check box of the order with the order ID "1003" are removed. , "1004", "1005") "selection" check boxes are selected all at once.

Further, for example, the product seller S can cancel the corresponding order by pressing the "cancel" button B3 on the new order list screen Q2. As mentioned above, in principle, it is impossible to operate the order with the order ID "1003", which indicates that the primary fraud judgment result may be fraudulent and the secondary fraud judgment is in progress. Only specific processes such as "" may be displayed in an operable manner.

Next, the order management terminal T2 transmits an order processing request requesting order processing to the order server 30 based on an operation on the order management screen of the product seller S (step S105). For example, the order management terminal T2 is based on an operation for an order (that is, an order displayed so that it can be processed) indicating that the primary fraud determination result on the order management screen of the product seller S is not fraudulent. Then, the order processing request requesting the order processing is transmitted to the order server 30.

The order server 30 performs order processing for an order indicating that there is no possibility of fraud in the primary fraud determination result in response to the order processing request received from the order management terminal T2 (step S107). In addition, the order server 30 performs specific processing such as "cancellation" for an order indicating that the primary fraud determination result may be fraudulent in response to the order processing request received from the order management terminal T2. May be good.

After the secondary fraud determination process is completed, the secondary fraud determination unit 312 of the order server 30 updates the fraud determination information D2 stored in the storage unit 305 based on the secondary fraud determination result received from the payment server 40. (Step S23). Next, the display control unit 318 of the order server 30 generates order management screen information for displaying the order management screen based on the acquired order information and the primary fraud determination result and the secondary fraud determination result, and orders. It is transmitted to the management terminal T2 (step S109). For example, the display control unit 318 generates order management screen information in response to a request on the order management screen from the order management terminal T2 based on the operation of the product seller S, and transmits the order management screen information to the order management terminal T2.

Next, the order management terminal T2 displays the order management screen on the display device of the order management terminal T2 based on the order management screen information received from the order server 30 (step S111). FIG. 10 is a diagram showing another example of the order management screen according to the embodiment. The order management screen shown in FIG. 10 is a new order list screen Q3 in which a list of new orders is displayed. In the new order list screen Q3 shown in FIG. 10, it is possible to operate the order with the order ID "1003" which is determined not to be fraudulent as a result of the secondary fraud determination ("hold release"). ..

Next, the order management terminal T2 transmits an order processing request requesting order processing to the order server 30 based on an operation on the order management screen of the product seller S (step S113). In response to the order processing request received from the order management terminal T2, the order server 30 determines that the order and the secondary fraud determination result indicating that the primary fraud determination result is not fraudulent are not fraudulent. The order processing for the indicated ("held release") order is performed (step S115). With the above, the processing of this flowchart is completed.

According to the order processing device of the embodiment described above, when the acquired primary fraud determination result indicates that the order is fraudulent, the management screen that displays the order information so that the order cannot be processed. By generating information, it is possible to make it impossible to process fraudulent orders and prevent damage caused by fraudulent orders. On the other hand, if the acquired primary fraud judgment result indicates that the order is not fraudulent, the order processing is performed in order to generate management screen information that displays the order information so that the order can be processed. It is possible to proceed promptly and deliver the product to the user quickly, and it is possible to maintain convenience. Furthermore, if the secondary fraud judgment result indicates that the order is not fraudulent, the fraud determination is made by generating management screen information that displays the order information so that the order can be processed. It is possible to improve the accuracy, stop shipping only fraudulent orders, and prevent damage more reliably.

Although the embodiments for carrying out the present invention have been described above with reference to the embodiments, the present invention is not limited to these embodiments, and various modifications and modifications are made without departing from the gist of the present invention. Substitutions can be added.

1 ... Order processing system 10 ... Web server 20 ... Primary fraud determination server 30 ... Order server 301 ... Communication unit 303 ... Control unit 305 ... Storage unit 310 ... Acquisition unit 312 ... Secondary fraud determination unit 314 ... Settlement unit 316 ... Shipping unit 318 ... Display control unit 40 ... Payment server 50 ... Delivery company server T1 ... Terminal device T2 ... Order management terminal T3 ... Unauthorized management terminal

Claims (10)

The acquisition unit that acquires the order information of the order in the electronic commerce and the primary fraud judgment result regarding the fraud of the order,
A display control unit that generates management screen information for the order based on the acquired order information and the primary fraud determination result.
Equipped with
When the acquired primary fraud determination result indicates that the order is fraudulent, the display control unit displays the management screen information for displaying the order information so that the order cannot be processed. Generate,
Order processing equipment. When the acquired primary fraud determination result indicates that the order is not fraudulent, the display control unit generates the management screen information for displaying the order information so that the order can be processed. do,
The order processing device according to claim 1. The display control unit causes the terminal device used by the business operator that provides the goods or services related to the order to display the management screen information.
The order processing device according to claim 1 or 2. The acquisition unit further acquires the secondary fraud determination result regarding the fraud of the order.
When the acquired secondary fraud determination result indicates that the order is not fraudulent, the display control unit displays the management screen information for displaying the order information so that the order can be processed. Generate,
The order processing device according to any one of claims 1 to 3. The secondary fraud determination result has higher determination accuracy than the primary fraud determination result.
The order processing device according to claim 4. When the acquired primary fraud determination result indicates that the order is fraudulent, a determination unit for performing a process for acquiring the secondary fraud determination result is further provided.
The order processing apparatus according to claim 4 or 5. When the acquired secondary fraud determination result indicates that the order is fraudulent, the display control unit displays the order information so that the order can be canceled. To generate,
The order processing apparatus according to any one of claims 4 to 6. The primary fraud determination result is the result of determination by the determination device based on the order information.
The secondary fraud determination result is the result of a manual determination based on the order information.
The order processing apparatus according to any one of claims 4 to 7. The computer
Obtain the order information of the order in the electronic commerce and the primary fraud judgment result regarding the fraud of the order,
Based on the acquired order information and the primary fraud determination result, the order management screen information is generated.
It ’s an order processing method.
When the acquired primary fraud determination result indicates that the order is fraudulent, the management screen information for displaying the order information is generated so that the processing for the order becomes impossible.
Order processing method. On the computer
Obtain the order information of the order in the electronic commerce and the primary fraud judgment result regarding the fraud of the order.
Based on the acquired order information and the primary fraud determination result, the management screen information of the order is generated.
It ’s a program,
When the acquired primary fraud determination result indicates that the order is fraudulent, the management screen information for displaying the order information is generated so that the processing for the order becomes impossible.
program.

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