JP2022080311A - Reservation support system, reservation support method, and reservation support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a new reservation support system for assisting reservation, a reservation support method, and a reservation support program.

SOLUTION: In a service support system, a reservation support system includes first reservation application means, second reservation application means, reservation receiving means, reservation management means, and reservation recommendation means. The first reservation application means executes first reservation application to designate at least one of a place where a service is received, a service provider, and a service content. The second reservation application means executes second reservation application to designate at least one of a place where a service is received, a service receiver, and a service content. The reservation receiving means receives the first reservation application and/or the second reservation application. The reservation management means decides a reservation event including at least one of the place where the service is received, the service receiver, the service provider, and the service content designated in the received first reservation application and/or the second reservation application.

SELECTED DRAWING: Figure 1

COPYRIGHT: (C)2022,JPO&INPIT

Description

The present invention relates to a reservation support system, a reservation support method, and a reservation support program.

A business model is becoming widespread in which a service-enjoying place (rental salon, etc.), which is a service provision space, is rented to workers in the service industry such as hair stylists.

Not limited to the conventional one in which one service industry worker is linked and fixed to one store, end users who enjoy services according to the needs of service industry workers such as working styles. It is becoming common to provide flexible service provision opportunities according to the needs such as, and according to the needs of the owner of the service receiving place, which is a service providing space.

The invention described in Patent Document 1 is a service provision management system, in which a management server includes a reservation processing table, and a store owner terminal of each store owner of a plurality of stores having a plurality of rentable seats in the reservation processing table. The information that can be used from the server, the store from the user terminals of multiple beauty engineers, and the service that can be provided at a specified time are stored. The management server performs a search process that specifies the store, area, usage time, and beauty technician from the user terminal, sends the search results to the user terminal, and the user specifies the store, usage date, and beauty technician. It is characterized by that.

The invention described in Patent Document 1 is intended to meet the needs of the store, the beauty technician, and the user, and the owner of the store having a rental space and the space of this store are rented for the service. It can be understood that the schedule can be adjusted between the technician and the user of the service. However, the present invention provides services while more organically considering the needs of end users (service recipients), users (service industry workers), and store managers (owners of service enjoyment locations). There is room for improvement in terms of creating opportunities for services.

In addition, there is room for improvement in terms of effectively utilizing data related to service reservations.

The invention described in Patent Document 2 discloses a system capable of centrally managing the main data generated in the business of a company online by a computer and supporting management decision-making. Patent Document 2 is equipped with a personal sales analysis function that analyzes individual sales performance by product and unit price in cooperation with the POS system, and evaluates performance based on the degree of achievement of individual business goals, career, skills, etc., and the evaluation results. It is disclosed that a personnel issuing means capable of outputting a personnel command is provided based on the above.

The invention described in Patent Document 2 discloses a structure for evaluating an individual's achievements and the like within a company. However, it is not possible to transfer, raise salary, or support job hunting based on the individual's desired conditions, and it can be understood that there is a problem from the viewpoint of supporting individual career development.

The invention described in Patent Document 3 was made in view of the problem that the conventional human resources matching system cannot meet the demands of both the recruiting company and the job seeker, and when necessary for the company. The purpose is to provide a human resources matching system that can hire desired human resources and can work in the desired occupation at a time and place that is convenient for job seekers.

The invention described in Patent Document 3 discloses a configuration in which the experience and skills of human resources can be objectively grasped in a recruiting company by distributing the work record of an individual job seeker to a blockchain network. However, it can be understood that there is room for improvement in terms of making the system more suitable for job-seeking support and job-seeking support in the service industry.

Japanese Unexamined Patent Publication No. 2018-185692 Japanese Unexamined Patent Publication No. 2004-094943 Japanese Patent No. 67135888

In view of the above circumstances, the present invention has a problem to be solved to provide a novel technique for reservation support.

Further, the present invention is a problem to be solved to provide a new technique for job-seeking support of a service provider and job-seeking support of a service receiving place (rental salon, etc.).

In order to solve the above problems, the present invention is a reservation support system, which includes a first reservation application means, a second reservation application means, a reservation reception means, and a reservation management means, and the first reservation application means is , Based on the intention input of the service beneficiary, make the first reservation application to specify at least one of the service beneficiary place, the service provider and the service content corresponding to the service beneficiary profile and the service beneficiary schedule, and make the second reservation. The application means is a second reservation application that specifies at least one of the service enjoyment place, the service beneficiary, and the service content corresponding to the service provider profile and the service provider schedule based on the intention input of the service provider. The reservation receiving means accepts the first reservation application and / or the second reservation application, and the reservation management means is designated in the accepted first reservation application and / or the second reservation application. It is characterized in that a reservation event including at least one of the service enjoyment place, the service beneficiary, the service provider, and the service content is determined.

In a preferred embodiment of the invention, there is further a reservation recommendation means, the reservation recommendation means being accepted for the first reservation application and its service beneficiary profile and the service beneficiary schedule, and / or being accepted. Designated in the first reservation application and / or the second reservation application based on the second reservation application, the service provider profile and the service provider schedule, and the service enjoyment place profile of the service enjoyment place. At least one of the service enjoyment place, the service beneficiary, the service provider, and the service content that did not exist is determined and recommended to the service beneficiary and the service provider, and the reservation management means is the recommended said. The recommended enjoyment of the service when the service beneficiary and the service provider give consent to at least one of the service enjoyment place, the service beneficiary, the service provider, and the service content. It is characterized in that the reservation event is determined to include at least one of the location, the service beneficiary, the service provider, and the service content.

In a preferred embodiment of the present invention, the service beneficiary profile includes a service enjoyment history including the past reservation event indicating the service beneficiary.

In a preferred embodiment of the present invention, the reservation recommendation means recommends the service enjoyment place and / or the service provider included in the past reservation event indicated by the service enjoyment history.

In a preferred embodiment of the present invention, the service provider profile includes a service provision history indicating the past reservation event indicating the service provider.

In a preferred embodiment of the present invention, the reservation recommendation means recommends the service enjoyment place and / or the service content included in the past reservation event indicated by the service provision history.

In a preferred embodiment of the invention, the service provider profile comprises a service provider history indicating the service provider's past work and other service providers who were colleagues with the service provider. ..

In a preferred embodiment of the present invention, the reservation recommendation means recommends another service provider who has the same service provider as the service provider previously designated by the service beneficiary who has entered the intention. It is characterized by doing.

In a preferred embodiment of the present invention, the service enjoyment place profile is characterized by including at least an address, an accommodating number of people, and equipment contents related to the service enjoyment place.

In a preferred embodiment of the present invention, the service enjoyment place profile further shows a part of the service beneficiary profile common to one or more predetermined service beneficiaries related to the service enjoyment place. ..

In a preferred embodiment of the present invention, the service enjoyment place profile further shows a part of the service provider profile common to one or more predetermined service providers related to the service enjoyment place. ..

In a preferred embodiment of the invention, the service provider is a service worker selected from the group including hair stylists, nail technicians, therapists, estheticians, chiropractors and instructors.

A preferred embodiment of the present invention further comprises a payment support means, wherein the payment support means notifies the service beneficiary and / or the service provider of the payment amount and performs the payment support process. And.

In order to solve the above problems, the present invention is a reservation support method, in which a computer processor is made to execute a first reservation application step, a second reservation application step, a reservation acceptance step, a reservation management step, and a reservation recommendation step. , The first reservation application step corresponds to the service beneficiary profile and the service beneficiary schedule, and specifies at least one of the service beneficiary place, the service provider, and the service content based on the intention input of the service beneficiary. The application is made, and the second reservation application step corresponds to the service provider profile and the service provider schedule based on the intention input of the service provider, and at least one of the service enjoyment place, the service beneficiary, and the service content. A second reservation application is made to specify one, the reservation acceptance step accepts the first reservation application and / or the second reservation application, and the reservation management step accepts the first reservation application and / or the accepted. It is characterized in that a reservation event including at least one of the service enjoyment place, the service beneficiary, the service provider, and the service content designated in the second reservation application is determined.

In order to solve the above problems, the present invention is a reservation support program in which a computer functions as a first reservation application means, a second reservation application means, a reservation reception means, and a reservation management means, and the first reservation is made. The application means is to make a first reservation application to specify at least one of the service enjoyment place, the service provider and the service content corresponding to the service beneficiary profile and the service beneficiary schedule based on the intention input of the service beneficiary. The second reservation application means corresponds to the service provider profile and the service provider schedule, and designates at least one of the service enjoyment place, the service beneficiary, and the service content based on the intention input of the service provider. 2 Make a reservation application, the reservation receiving means accepts the first reservation application and / or the second reservation application, and the reservation management means accepts the first reservation application and / or the second reservation application. It is characterized in that a reservation event including at least one of the service enjoyment place, the service beneficiary, the service provider, and the service content specified in the above is determined.

In a preferred embodiment of the present invention, the registration receiving means, the data collecting means, and the data providing means are further provided, and the registration receiving means accepts the registration of the job offer or the job offer profile relating to the job offer, and the service provider profile. Alternatively, it is stored in association with the service enjoyment place profile, and the data collection means collects sales data regarding the service and / or the product for sale provided by the service provider based on the reservation event, and the service provider profile. The data providing means provides matching support information based on the sales data by the service provider specified by the service provider profile.
With such a configuration, it is possible to provide highly reliable matching support information based on actual sales data by the service provider, and to suitably carry out job-seeking support or job-seeking support.

In a preferred embodiment of the invention, the data collection means collects sales data about services and / or products for sale provided by the service provider via a sales data management system and associates it with the service provider profile. Store in the database.
With such a configuration, it is possible to suitably carry out job-seeking support or job-seeking support based on highly reliable data collected from the sales data management system.

In a preferred embodiment of the present invention, the sales data includes a first sales data collected by the data collecting means and a second sales data input via a provider terminal used by a service provider. , The data providing means separately provides matching support information including the first sales data and the second sales data.
With such a configuration, the highly reliable sales data by the data collection means and the sales data arbitrarily input by the service provider can be provided in a distinctive manner on the recruiting side (service enjoyment place). ) Can be suitably realized.

In a preferred embodiment of the present invention, the sales data is stored in the database according to the service content, and the data providing means separately provides the matching support information based on the sales data according to the service content.
With such a configuration, matching support information based on sales data for each service content can be provided, and the specialty field of the service provider can be visualized.

In a preferred embodiment of the present invention, the service content has one or more detailed service classifications, and the data providing means separately provides the matching support information based on the sales data for each service classification. ..
With such a configuration, one service content has a plurality of service classifications, so that detailed data on the performance of the service provider can be accumulated and more suitable job-seeking support can be realized.

In view of the above circumstances, the present invention has a problem to be solved to provide a novel technique for reservation support.

The functional block diagram which concerns on one Embodiment of this invention is shown. The hardware block diagram which concerns on one Embodiment of this invention is shown. The functional block diagram which concerns on one Embodiment of this invention is shown. An example of a data structure according to an embodiment of the present invention is shown. An example of a screen display according to an embodiment of the present invention is shown. An example of a screen display according to an embodiment of the present invention is shown. The processing flowchart which concerns on one Embodiment of this invention is shown.

This specification describes in detail one embodiment of the present invention with reference to the drawings. One embodiment is not limited to the following configuration and may be appropriately modified. Some symbols are not shown.

<Embodiment 1>
As illustrated in FIG. 1, the reservation support system (corresponding to the reservation support method) includes the first reservation application means 001 (corresponding to the first reservation application step) and the second reservation application means 002 (corresponding to the second reservation application step). ), Reservation receiving means 003 (corresponding to the reservation receiving step), reservation management means 004 (corresponding to the reservation management step), and reservation recommended means 005 (corresponding to the reservation recommended step). Each of the above means may be appropriately cooperated with each other via a network, and the effects of the present invention may be appropriately realized by storing / referencing the information to be used in the database server. The reservation support system shall realize its action and effect as a part of the service support system.

The first reservation application means 001 corresponds to the service beneficiary profile 1001 and the service beneficiary schedule 1002 and corresponds to at least one of the service beneficiary place 0A, the service provider 0C, and the service content 0D based on the intention input of the service beneficiary 0B. Make the designated first reservation application 1100. Here, the service beneficiary schedule 1002 may be one in which the service beneficiary 0B specifies a date and time or a time zone, and may be acquired from an external service indicating calendar information. Here, the service provider schedule 1004 may be one specified by the service provider 0C on a date and time or a time zone, or may be acquired from an external service indicating calendar information. The first reservation application means 001 may make the above application or the like to the reservation reception means 003 via the network, and the above application or the like is made via the API to process the application (request). There is no limitation on the aspect of.

The second reservation application means 002 corresponds to the service provider profile 1003 and the service provider schedule 1004 based on the intention input of the service provider 0C, and at least one of the service enjoyment place 0A, the service enjoyer 0B, and the service content 0D. The second reservation application 1200 for designating one is performed. The second reservation application means 002 may make the above application or the like to the reservation reception means 003 via the network, and the above application or the like is made via the API to process the application (request). There is no limitation on the aspect of.

The reservation receiving means 003 accepts the first reservation application 1100 and / or the second reservation application 1200. The reservation receiving means 003 may accept the above-mentioned application or the like from the first reservation application means and / or the second reservation application means via the network, or may accept the above-mentioned application or the like via the API. There is no limitation on the mode of processing.

The reservation management means 004 may at least one of the service enjoyment place 0A, the service beneficiary 0B, the service provider 0C, and the service content 0D specified in the first reservation application 1100 and / or the second reservation application 1200 received. Determine the reservation event 1000 to include. At this time, the reservation management means 004 stores the reservation event 1000 as a reservation event table in the database server, notifies the service enjoyment place 0A, the service enjoyer 0B, and the service provider 0C of the notification based on the reservation event 1000, and makes the reservation. Update the schedules related to the service enjoyment location 0A, service beneficiary 0B, and service provider 0C managed on the database server as an example based on the event schedule (service beneficiary schedule 1002, service provider schedule 1004, salon schedule, etc.). You can do it.

The reservation recommendation means 005 accepts the first reservation application 1100 and its service beneficiary profile 1001 and the service beneficiary schedule 1002, and / or the accepted second reservation application 1200 and its service provider profile 1003 and the service provision. Service enjoyment place 0A, service enjoyer 0B, service provision not specified in the first reservation application 1100 and / or the second reservation application 1200 based on the person schedule 1004 and the service enjoyment place profile 1005 of the service enjoyment place 0A. At least one of the person 0C and the service content 0D is determined and recommended to the service user 0B and the service provider 0C. Here, "recommended" means to notify the recommended contents to the service recipient 0B, the service provider 0C, etc., which are the recommended destinations, and provide an opportunity to input the consent regarding the contents. .. The opportunity for inputting an intention here corresponds to, for example, performing display processing related to an interface for inputting an intention on the screen of a terminal owned by a service recipient 0B or a service provider 0C.

The reservation management means 004 makes an intention input indicating consent by the service recipient 0B and the service provider 0C for at least one of the recommended service enjoyment place 0A, service recipient 0B, service provider 0C, and service content 0D. If so, the booking event 1000 is determined to include at least one of the recommended service enjoyment location 0A, service beneficiary 0B, service provider 0C, and service content 0D. That is, the reservation management means 004 adopts, as any of the various information constituting the undesignated / undetermined reservation event 1000, the one recommended by the reservation recommendation means 005 and the consent obtained. Here, the "various information not specified" is various information not specified in the first reservation application 1100 or the second reservation application 1200. Further, here, "various information that has not been determined" includes various information for information that has been recommended by the reservation recommendation means 005 and for which consent has not been obtained.

The service beneficiary profile 1001 includes a service enjoyment history 1001X including a past reservation event 1000 indicating the service beneficiary 0B. Here, the service enjoyment history 1001X may include a cancellation history related to the past reservation event 1000.

The reservation recommendation means 005 recommends the service enjoyment place 0A and / or the service provider 0C included in the past reservation event 1000 indicated by the service enjoyment history 1001X. Here, as an example, when the frequency of the reservation event 1000 including the specific service enjoyment place 0A is high in the service enjoyment history 1001X, the reservation recommendation means 005 recommends the specific service enjoyment place 0A. Further, here, as an example, when the frequency of the reservation event 1000 including the specific service provider 0C is high in the service enjoyment history 1001X, the reservation recommendation means 005 recommends the specific service enjoyment place 0A. As for the reservation recommended means 005, for example, in the service enjoyment history 1001X, the frequency of the reservation event 1000 including the specific service enjoyment place 0A and the frequency of the reservation event 1000 including the specific service provider 0C are both high. In this case, the recommendation may be made based on only one of the service enjoyment place 0A and the service provider 0C, which has a higher frequency. Here, "high frequency" corresponds to exceeding a predetermined threshold value set in advance.

The service provider profile 1003 includes a service provision history 1003X indicating the past reservation event 1000 indicating the service provider 0C. Here, the service provision history 1003X may include a cancellation history related to the past reservation event 1000.

The reservation recommendation means 005 recommends the service enjoyment place 0A and / or the service content 0D included in the past reservation event 1000 indicated by the service provision history 1003X. As an example, when the frequency of the reservation event 1000 including the service enjoyment place 0A located in a specific area such as Yokohama is high in the service provision history 1003X, the reservation recommended means 005 is the service enjoyment place 0A located in the specific area. Is recommended. Further, the reservation recommendation means 005 recommends the specific service content 0D when the frequency of the reservation event 1000 including the specific service content 0D such as a cut is high, for example. Here, "high frequency" corresponds to exceeding a predetermined threshold value set in advance.

The service provider profile 1003 includes a service provider history 1003Y indicating the past work of the service provider 0C and other service providers 0C who were colleagues. Here, the service provider career 1003Y further includes information on the location and years of service of the service provider 0C as a past place of employment, and information on other service providers 0C who worked at the same time. good. Further, the service provider career 1003Y may further include the school of origin and the place of origin of the service provider 0C.

The reservation recommendation means 005 recommends the service provider 0C designated in the past by the service beneficiary 0B who has input the intention and another service provider 0C having the same office as the past. Further, the reservation recommendation means 005 may recommend the service provider 0C designated in the past by the service beneficiary 0B and the service provider 0C whose working period overlaps with the previous work place. Further, the reservation recommendation means 005 may recommend a service provider 0C such that the service provider 0B designated in the past and the school of origin match the service provider 0B.

The service enjoyment place profile 1005 includes at least the address, the number of people that can be accommodated, and the equipment contents related to the service enjoyment place 0A. Further, the service enjoyment place profile 1005 may include network equipment such as Wi-Fi (registered trademark), equipment contents such as the presence / absence and number of sofas / toilets / dryers / outlets, and may indicate whether or not it is a private salon. ..

The service enjoyment place profile 1005 further shows a part of the service beneficiary profile 1001 common to one or more predetermined service beneficiaries 0B related to the service enjoyment place 0A. Here, the service enjoyment place profile 1005 applies to the service enjoyer 0B desired by the service enjoyment place 0A side, for example, the gender such as a woman, the age / age group such as 20s, and the experience of a model such as a cut model. It may be indicated as an attribute as appropriate.

The service enjoyment place profile 1005 further shows a part of the service provider profile 1003 common to one or more predetermined service providers 0C relating to the service enjoyment place 0A. Here, the service enjoyment place profile 1005 appropriately indicates, for example, the gender of a man or the like, the age / age group such as 30s, the number of years of career, etc. as attributes related to the service provider 0C desired by the service enjoyment place 0A side. You can do it.

Service provider 0C is a service industry worker selected from the group including hair stylists, nail technicians, therapists, estheticians, chiropractors and instructors. Here, the hair stylist may be a barber, a hairdresser, or the like. Further, here, the chiropractor may be a chiropractor or the like. There are no restrictions on the type of service. Further, the service content 0D may be set as known or commonly used as appropriate according to the type of service.

The action and effect of the first reservation application means 001 may be the action and effect of a terminal such as the first reservation application terminal. At this time, the first reservation application terminal takes the form of a computer such as a smartphone.
The action and effect of the second reservation application means 002 may be the action and effect of a terminal such as the second reservation application terminal. At this time, the second reservation application terminal takes the form of a computer such as a smartphone.

As illustrated in FIG. 2, the computer has a main storage device 12A such as a processor, a main storage device 12B such as a RAM, an auxiliary storage device 12C as a data storage, an input device 12D such as a touch panel, and an output device 12E such as a display. , A communication device 12F which is a communication interface, and a bus interface.

The action and effect of the reservation reception means 003 may be the action and effect of the reservation reception server. At this time, the reservation reception server takes the form of a server such as a front-end server.
The operation and effect of the reservation management means 004 may be the operation and effect of the reservation management server. At this time, the reservation management server takes the form of a server such as a back-end server.
The operation and effect of the reservation recommendation means 005 may be the operation and effect of the reservation recommendation server. At this time, the reservation recommendation server takes the form of a server such as a back-end server.

The server is an aspect of a computer, and as illustrated in FIG. 2, a main storage device 345A such as a processor, a main storage device 345B such as a RAM, an auxiliary storage device 345C which is a data storage, and an input device 345D such as a touch panel. , An output device 345E such as a display, a communication device 345F which is a communication interface, and a bus interface.

The server configuration of the server group including the above server is not limited, and may be appropriately linked with an external service or a database server for storing various information related to the present invention.

In one embodiment of the present invention, the server or the like may be configured to further include a payment support means for performing payment support processing. The payment support means determines the payment amount according to the reservation event 1000, notifies the service recipient 0B and / or the service provider 0C of the payment amount, and performs the payment support process in cooperation with an external payment platform. good. Here, a part of the payment support process such as intention input may be configured to be performed by a terminal or the like.

When determining the payment amount, it may be determined based on the charge table for each service beneficiary 0B or service provider 0C. Here, the settlement amount may be determined based on the service provider schedule 1004 or the like.

The payment support process may be based on known or conventional electronic money, cryptocurrencies, and the like. Further, at this time, the settlement support process may be a prepaid mode or a postpaid mode. When the payment support process takes the form of a subscription, a predetermined amount may be used as the payment amount. The advertising fee in the payment amount may be borne by the service beneficiary 0B.

The configurations according to one embodiment include JP-A-2018-185692, JP-A-2019-079105, JP-A-2019-070867, JP-A-2018-085026, JP-A-2018-073082, and JP-A-2018-073082. A part of the structure relating to the publicly known technique such as JP-A-2017-207994 may be appropriately incorporated.

According to the present invention, the service is provided while more organically considering the needs of the end user (service user), the user (service industry worker), and the store manager (owner of the service receiving place). It is possible to realize reservation support that creates opportunities for customers.

<Embodiment 2>
The service support system further realizes functional components for supporting the service enjoyment place 0A for recruiting activities, the service provider 0C who is an individual manager, and the service provider 0C for job hunting activities. Hereinafter, the job-seeking support in this embodiment will be described.

In the present embodiment, the service support system realizes a function suitable for a service provider (individual business owner) such as a beautician or an esthetician. In the past, sole proprietors generally belonged to service enjoyment places (service provision places) such as salons and formed careers. However, since the achievements and careers in the resumes prepared by job seekers at the time of job search are self-reported, they cannot be presented as accurate and reliable data for both the job seeker and the job seeker, and as a result. There was a problem that it was difficult to properly establish matching, such as the discovery of a matching defect after the matching of job offers was established.

In the second embodiment, a configuration of a service support system, which is a system for job-seeking support made in view of the above-mentioned problems and which can be linked with a reservation support system, and a method using the same will be described.

As illustrated in FIG. 3, the service support system 500 according to the second embodiment includes a reservation support system 100, a sales data management system 200, a job offer support system 300, and a database system 400. Each system constituting the service support system 500 may be realized by one or a plurality of computers. That is, each system may be configured to be capable of data communication, and may be configured by coordinating with each other via a network, or a part or all of the systems may be realized in one computer. Each system is realized by a computer such as a server device. Further, each functional component included in each system may be realized by one or a plurality of computers, and the configuration thereof is not limited. The reservation support system 100 has the same configuration as that of the first embodiment with the same reference numerals and the description thereof will be omitted.

The reservation support system 100 determines the reservation event 1000 by the reservation management means 004, and stores the determined reservation event 1000 in the database system 400. Various information related to the reservation event 1000 is acquired by the first reservation application means 001, the second reservation application means 002, the reservation reception means 003, and the like.

The sales data management system 200 has sales data 1007 regarding services and / or products for sale provided by service provider 0C. The sales data management system 200 collects sales data 1007 input via a POS (Point of Sale) terminal installed at the service enjoyment place 0A and stores it in a storage unit. Here, the sales data 1007 uses the service provider 0C that provided the service and / or the product for sale as a key, and the service content 0D, which is the item of the service and / or the product for sale, and the sales according to the service content 0D. , The service enjoyment place 0A, which is the place where the sale was made, and the time stamp. By using the service provider 0C as a key, the sales data 1007 is continuously accumulated as data showing individual achievements even when the service provider 0C changes jobs to another service enjoyment place 0A. It becomes possible. It should be noted that the sales data 1007 does not have to have the data regarding the service enjoyment place 0A when the service provider 0C is privately managed.

The job-seeking support system 300 includes a registration receiving means 006 (registration step), a data collecting means 007 (data collecting step), and a data providing means 008 (data providing step). Each of these means may be configured in one computer or may be configured by coordinating via a network.

The database system 400 is configured as a database server or the like, and stores data collected in each system including the reservation support system 100 and the sales data management system 200. Further, the database system 400 provides the stored data in response to a data provision request from each system.

The registration receiving means 006 accepts the registration of the job-seeking profile 1006 regarding the job-seeking or the job-seeking and stores it in the database system 400. The job offer profile 1006 regarding the job offer is input via a terminal operated by the service provider 0C that manages the service enjoyment place 0A or the salon on the job offer side, and the registration reception means 006 is the job offer job offer received from the terminal. Accepts registration of profile 1006. Further, the job-seeking profile 1006 regarding job-seeking is input via a terminal operated by the service provider 0C on the job-seeking side, and the registration receiving means 006 accepts the registration of the job-seeking profile 1006 received from the terminal. In the following description, the job-seeking profile 1006 is described as a job-seeking profile 1006A related to a job and a job-seeking profile 1006B related to a job-seeking, and if not particularly distinguished, it is described as a job-seeking profile 1006.

The data collecting means 007 collects sales data 1007 regarding the service and / or the product for sale provided by the service provider 0C, and stores the sales data 1007 in association with the service provider profile 1003 of the service provider 0C in the database system 400. The data collection means 007 collects sales data 1007 based on the reservation event 1000. Further, the data collecting means 007 can collect the sales data 1007 via the sales data management system 200. The sales data 1007 is classified into a first sales data 1007A collected by the data collecting means 007 and a second sales data 1007B input via a terminal operated by the service provider 0C on the job seeking side. Each is separately stored in the database system 400.

The data providing means 008 provides matching support information 1008 based on the sales data 1007 by the service provider 0C specified by the service provider profile 1003. The matching support information 1008 includes at least the sales of the sales data 1007, and is used in the service enjoyment place 0A or the service provider 0C on the job-seeking side as information showing the achievements regarding the provision of the service or the product for sale of the service provider 0C on the job-seeking side. It is provided to the terminal.

As shown in FIG. 4, the sales data 1007 has a sales data ID, a service content, sales, a time stamp, and the like, using the service provider ID that identifies the service provider profile 1003 of the service provider 0C as a key. The service content indicates the content of the service provided or the item of the product for sale provided. The service content can be appropriately set according to the type of service, and includes, for example, hair styling, nail styling, therapy, esthetics, chiropractic, and the like. In addition, the service content may have a more detailed service classification. For example, if the service content is hair styling, the service classification can include cuts, hair colors, permanents, treatments, head spas and the like. Further, the service content may be provided by combining a plurality of services as a set plan, and may have one or a plurality of service classifications. Further, when the service content is a product for sale, similarly, one or a plurality of service classifications may be held as a detailed item of the product for sale to be provided.

Sales data 1007 is collected based on one reservation event 1000 or one or more reservation events 1000 in a predetermined period (daily, weekly, etc.). In the present embodiment, the reservation event 1000 includes a service enjoyment place 0A, a service enjoyer 0B, a service provider 0C, and a service content 0D, and the service content includes more detailed service classification and service content classification or service content. Includes categorized charges. When the data collection means 007 receives the input regarding the completion of the execution of the reservation event 1000 via the terminal of the service provider 0C, the data collection means 007 collects the sales data 1007 based on the charge in the reservation event 1000.

Further, the sales data 1007 is collected in the sales data management system 200 based on one accounting or one or more accounting records in a predetermined period. The sales data management system 200 stores sales data 1007 in a storage unit by receiving data input including service contents or service classification via a POS terminal or the like when the service provider 0C makes an account for a service or a product for sale. Then, the data collecting means 007 collects the sales data 1007 from the sales data management system 200 periodically or by transmitting a data collection request.

The matching support information 1008 is generated and provided by the data providing means 008 based on the sales data 1007. The matching support information 1008 includes a matching support information ID, one or more sales data IDs, an actual value, and the like, using the service provider ID as a key. The actual value is calculated based on the sales data 1007. The actual value indicates the cumulative sales, the average sales, etc. by the service provider 0C. The actual value may be cumulative sales or average sales in a predetermined period, and the "predetermined period" can be arbitrarily set. Further, the actual value is configured to be reproducible for each service content and service classification in the sales data 1007. The matching support information 1008 is associated with the service provider profile 1003 of the service provider 0C specified by the service provider ID.

The matching support information 1008 is generated so as to be distinguishable according to the service content based on the service content included in the sales data 1007. Further, the matching support information 1008 is generated so as to be distinguishable by service classification based on the service classification included in the sales data 1007.

The job offer profile 1006A regarding the job offer includes the place of work, the form of recruitment, the type of job offer, the job offer, the work details, the required qualifications, the remuneration, the working hours, the preferential career, etc. as the recruitment requirements for the job offer. The recruitment requirements may include other requirements regarding recruitment. The job offer profile 1006A is associated with the service provider profile 1003 of the service provider 0C or the service enjoyment place profile 1005 of the service enjoyment place 0A, and one of the job offer profile 1006A is referred to with reference to these profiles. The part may be automatically input.

Job hunting profile 1006B is basic information including the name, address, contact information, etc. of the service provider who seeks a job, career information including educational background, work history, qualifications, etc., desired compensation amount, desired number of working days, desired It has desired conditions for job hunting, including job types, and so on. The job-seeking profile 1006B is associated with the service provider profile 1003 of the service provider 0C that seeks a job, and a part of the job-seeking profile 1006B may be automatically input with reference to this. Further, the job-seeking profile 1006B is associated with the matching support information 1008, and at least the actual value thereof can be reflected in the career information. The registration receiving means 006 can receive the input of the second sales data via the terminal and reflect it in the career information of the job search profile 1006B. Here, the change of the job offer profile 1006B input based on the first sales data is restricted by the decision of the service provider 0C, and the job offer profile 1006B input based on the second sales data is the service provider. It is configured so that it can be arbitrarily input / changed by the decision of 0C.

Hereinafter, with reference to FIGS. 5 and 6, the flow of each process will be described using a screen display example displayed on the terminal in the present embodiment. Each screen display is displayed by executing display processing based on various data by the display processing means provided in the service support system and acquiring the display processing result by the terminal device. A part or all of the display processing means may be configured to be provided in the terminal device.

FIG. 5A shows a registration screen W1 of a job-seeking profile 1006A relating to a job-seeking, and FIG. 5B shows a registration screen W2 of a job-seeking job-seeking profile 1006B relating to a job-seeking.

The registration screen W1 includes a recruitment requirement input unit W11 and a registration button W12. The recruitment requirement input unit W11 accepts text data input and selection input for various recruitment requirements related to recruitment. When the registration button W12 is pressed, the recruitment guideline input to the recruitment guideline input unit W11 is transmitted to the service support system 500. The registration receiving means 006 stores the information input via the registration screen W1 as the job search profile 1006A in the database system 400 in association with the profile of the service provider 0C or the service enjoyment place 0A which is the information transmission source.

The registration screen W2 includes a basic information input unit W21, a career information input unit W22, a desired condition input unit W23, and a registration button W24. Each input unit (W21-W23) accepts text data input and selection input for various information related to job hunting. When the registration button W24 is pressed, various information input via each input unit (W21-W23) is transmitted to the service support system 500. The registration receiving means 006 stores the information input via the registration screen W2 as the job search profile 1006B in the database system 400 in association with the service provider profile 1003 of the service provider 0C which is the information transmission source. Here, the career information input unit W22 automatically inputs at least a part of the information about the actual results based on the matching support information 1008. Information on achievements includes, for example, work history, sales data, experienced work history, areas of specialty, and the like. Further, the career information input unit W22 is configured to be able to accept input of information related to actual results including sales data at the discretion of the service provider 0C. The sales data input via the history information input unit W22 is stored in the database system 400 as the second sales data 1007B separately from the first sales data 1007A. The second sales data 1007B is not limited as long as it is data showing actual results, and may be, for example, average income or average profit. The service provider 0C on the job-seeking side shall input the second sales data 1007B by referring to the salary statement, books, financial statements, and the like.

The basic information input unit W21 may be partially automatically input based on the service provider profile 1003.

<Matching process>
The job seeker can view the job seeker's job offer profile 1006B, and the job seeker can view the job seeker's job offer profile 1006A via a terminal. The job seeker or job seeker can be matched by searching the job offer profile 1006 according to predetermined conditions and selecting the job seeker or job seeker who is the desired condition. If both the recruiting side and the job-seeking side register the job-seeking profile 1006, and at least a part of the recruiting requirements of the job-seeking side and the career information and / or desired conditions of the job-seeking side match, automatic matching can be performed. The conditions for automatic matching can be arbitrarily set via the terminals on the recruiting side and the job seeking side.

If at least a part of the predetermined data items in the job-seeking side and the job-seeking side's job-seeking profile match, each terminal may be notified of information for accessing the job-seeking profile. As a result, the job seeker can know that the desired human resource is looking for a job, and the job seeker can know that there is a salon or the like that is looking for a job according to the desired conditions, which is suitable when both wishes match. Matching processing can be realized.

FIG. 6 shows a profile screen W4 that displays various profiles of the service provider 0C who seeks a job, which is displayed on the terminal on the recruiting side. The profile screen W4 includes a basic information display unit W41, a career information display unit W42, a desired condition display unit W43, and an adoption button W44. The data providing means 008 provides the matching support information 1008 associated with the service provider profile 1003 and the job-seeking profile 1006 to the terminal on the recruiting side. The basic information display unit W41, the career information display unit W42, and the desired condition display unit W43 are displayed based on the data provided by the data providing means 008. The recruitment button W44 is pressed when the recruiter confirms the job seeker information displayed on various display units (W41-W43) and wishes to be hired, and the service support system 500 makes an offer regarding recruitment to the recruiter. You can notify the terminal of.

The career information display unit W42 has a sales display unit W42A and a specialty field display unit W42B displayed based on the sales data 1007, and a detailed information button W42C. In the example of FIG. 6, the sales display unit W42A displays the sales based on the first sales data 1007A as "actual sales" and the sales based on the second sales data 1007B as "user input" so as to be distinguishable. When the detailed information button W42C is pressed, the detailed screen W5 (not shown) for displaying the detailed sales data 1007 of the job seeker can be displayed. The detail screen W5 is configured so that the sales data 1007 for each service content and service category in the sales data 1007 can be displayed as a list display or a graph display. Thereby, the detail screen W5 can visualize the service content or service classification that the job seeker is good at and provide it to the job seeker. The specialty field display unit W42B can display the service content or service classification having the highest sales based on the sales data 1007, or the service content or service classification having sales of a predetermined value or more. Further, although the specialty field display unit W42B can display the specialty fields registered arbitrarily by the job seeker, it is preferable that the specialty fields are displayed so as to be distinguishable from the specialty fields displayed based on the sales data 1007.

Further, the sales display unit W42A can display sales by service content or service classification based on sales data 1007A in a predetermined service content or service classification, and for example, service sales, sales of products for sale, and sales. Can be displayed respectively.

The data providing means 008 can provide the sales data 1007 in a predetermined period by the service provider 0C as the matching support information 1008 and display the history information display unit W42. Further, the data providing means 008 can calculate the average sales based on the sales data 1007 in the predetermined period by the service provider 0C, provide the matching support information 1008, and display the career information display unit W42.

The data providing means 008 provides matching support information 1008 based on the service content and / or the sales data 1007 corresponding to the predetermined service content and / or service classification according to the service enjoyed place, based on the service enjoyed place profile 1005 in the service enjoyed place 0A. be able to.

FIG. 7 shows a flowchart relating to the process from data collection to data provision.
The data collection means 007 collects the first sales data 1007A for each service provider 0C by the reservation event 1000 and / or the sales data management system 200 (step S11).
The registration receiving means 006 accepts the registration of the job-seeking profile 1006B related to the job-seeking through the terminal of the job-seeker, associates it with the service provider profile 1003, and stores it in the database system 400 (step S12).
The registration receiving means 006 accepts the registration of the job offer profile 1006A regarding the job offer via the terminal of the recruiter, associates it with the service provider profile 1003 or the service enjoyment place profile 1005, and stores it in the database system 400 (step S13). ..
The data providing means 008 acquires a request for providing the job seeker's job search profile 1006B via the job seeker's terminal (step S14), and matches the terminal with the job seeker profile 1006B and the first sales data 1007A. Information including support information 1008 is provided (step S15).
There is no limitation on the order of processing in steps S11 to S13.

According to the present invention, by making it possible to aggregate and display the sales of services and products for sale, which were difficult to visualize as the results of the service provider 0C in the past, the details of the results of the human resources required by the recruiting side can be obtained. It is possible to hire in consideration of the above, and the job seeker can accurately present his / her own achievements, and job-seeking support is preferably realized. Further, according to the present invention, it becomes possible to objectively grasp the data regarding the career of the sole proprietor, and the job-seeking support is preferably realized.

0A: Service enjoyment place 0B: Service beneficiary 0C: Service provider 0D: Service content 001: First reservation application means 002: Second reservation application means 003: Reservation reception means 004: Reservation management means 005: Reservation recommended means 006: Registration reception means 007: Data collection means 008: Data provision means 100: Reservation support system 200: Sales data management system 300: Job search support system 400: Database system 500: Service support system 1000: Reservation event 1001: Service beneficiary profile 1001X : Service enjoyment history 1002: Service beneficiary schedule 1003: Service provider profile 1003X: Service provision history 1003Y: Service provider career 1004: Service provider schedule 1005: Service enjoyment place profile 1006: Job offer profile 1007: Sales data 1007A: 1st sales data 1007B: 2nd sales data 1008: Matching support information 1100: 1st reservation application 1200: 2nd reservation application

Claims (20)

It is a reservation support system and has a first reservation application means, a second reservation application means, a reservation reception means, and a reservation management means.
The first reservation application means is a first reservation application that specifies at least one of a service enjoyment place, a service provider, and a service content corresponding to a service beneficiary profile and a service beneficiary schedule based on the intention input of the service beneficiary. And
The second reservation application means, based on the intention input of the service provider, designates at least one of the service enjoyment place, the service beneficiary, and the service content corresponding to the service provider profile and the service provider schedule. Make a second reservation application and
The reservation receiving means receives the first reservation application and / or the second reservation application,
The reservation management means includes at least one of the service enjoyment place, the service beneficiary, the service provider, and the service contents specified in the first reservation application and / or the second reservation application received. A reservation support system that determines reservation events. Has more booking recommendations,
The reservation recommendation means includes the accepted first reservation application and its service beneficiary profile and the service beneficiary schedule, and / or the accepted second reservation application and its service provider profile and the service. Based on the provider schedule and the service enjoyment place profile of the service enjoyment place, the service enjoyment place, the service beneficiary, and the service provision not specified in the first reservation application and / or the second reservation application. And at least one of the service contents are determined and recommended to the service beneficiary and the service provider.
The reservation management means inputs an intention indicating consent by the service beneficiary and the service provider for at least one of the recommended service enjoyment place, the service beneficiary, the service provider, and the service content. The reservation support system according to claim 1, wherein the reservation event is determined to include at least one of the recommended service enjoyment place, service beneficiary, service provider, and service content, if any. The reservation support system according to claim 2, wherein the service beneficiary profile includes a service enjoyment history including the past reservation event indicating the service beneficiary. The reservation support system according to claim 3, wherein the reservation recommendation means recommends the service enjoyment place and / or the service provider included in the past reservation event indicated by the service enjoyment history. The reservation support system according to any one of claims 2 to 4, wherein the service provider profile includes a service provision history indicating the past reservation event indicating the service provider. The reservation support system according to claim 5, wherein the reservation recommendation means recommends the service enjoyment place and / or the service content included in the past reservation event indicated by the service provision history. The reservation according to any one of claims 2 to 6, wherein the service provider profile includes a service provider career indicating the service provider's past work and colleagues who were the service provider. Support system. The reservation according to claim 7, wherein the reservation recommendation means recommends another service provider who has the same service provider as the service provider previously designated by the service beneficiary who has entered the intention. Support system. The reservation support system according to any one of claims 2 to 8, wherein the service enjoyment place profile includes at least the address, the number of people that can be accommodated, and the equipment contents related to the service enjoyment place. The reservation support system according to claim 8, wherein the service enjoyment place profile further indicates a part of the service beneficiary profile common to one or more predetermined service beneficiaries related to the service enjoyment place. The reservation support system according to claim 9 or 10, wherein the service enjoyment place profile further indicates a part of the service provider profile common to one or more predetermined service providers related to the service enjoyment place. The reservation support system according to any one of claims 1 to 11, wherein the service provider is a service industry worker selected from a group including a hair stylist, a nail technician, a therapist, an esthetician, a chiropractor, and an instructor. Has more payment support means,
The reservation support system according to any one of claims 1 to 12, wherein the payment support means notifies the service recipient and / or the service provider of the payment amount and performs payment support processing. It also has a registration receiving means, a data collecting means, and a data providing means.
The registration receiving means accepts registration of a job offer or a job offer profile related to a job offer, and stores the registration in association with the service provider profile or the service enjoyment place profile.
Based on the reservation event, the data collection means collects sales data regarding services and / or sales products provided by the service provider, and stores the data in a database in association with the service provider profile.
The reservation support system according to any one of claims 1 to 13, wherein the data providing means provides matching support information based on the sales data by the service provider specified by the service provider profile. The data collection means collects sales data regarding services and / or products for sale provided by the service provider via a sales data management system, and stores the data in a database in association with the service provider profile. The reservation support system according to 14. The sales data includes a first sales data collected by the data collecting means and a second sales data input via a provider terminal used by a service provider.
The reservation support system according to claim 14, wherein the data providing means separately provides matching support information including the first sales data and the second sales data. The sales data is stored in the database according to the service content, and is stored in the database.
The reservation support system according to any one of claims 14 to 16, wherein the data providing means separately provides the matching support information based on the sales data according to the service content. The service content has one or more detailed service classifications.
The reservation support system according to claim 17, wherein the data providing means separately provides the matching support information based on the sales data according to the service classification. As a reservation support method, a computer processor is made to execute a first reservation application step, a second reservation application step, a reservation acceptance step, and a reservation management step.
The first reservation application step is a first reservation application that specifies at least one of a service enjoyment place, a service provider, and a service content corresponding to a service beneficiary profile and a service beneficiary schedule based on the intention input of the service beneficiary. And
The second reservation application step specifies at least one of the service enjoyment place, the service beneficiary, and the service content corresponding to the service provider profile and the service provider schedule based on the intention input of the service provider. Make a second reservation application and
The reservation acceptance step accepts the first reservation application and / or the second reservation application.
The reservation management step includes at least one of the service enjoyment place, the service beneficiary, the service provider, and the service content specified in the first reservation application and / or the second reservation application received. A reservation support method that determines the reservation event to include. A reservation support program in which a computer functions as a first reservation application means, a second reservation application means, a reservation reception means, and a reservation management means.
The first reservation application means is a first reservation application that specifies at least one of a service enjoyment place, a service provider, and a service content corresponding to a service beneficiary profile and a service beneficiary schedule based on the intention input of the service beneficiary. And
The second reservation application means, based on the intention input of the service provider, designates at least one of the service enjoyment place, the service beneficiary, and the service content corresponding to the service provider profile and the service provider schedule. Make a second reservation application and
The reservation receiving means receives the first reservation application and / or the second reservation application,
The reservation management means includes at least one of the service enjoyment place, the service beneficiary, the service provider, and the service contents specified in the first reservation application and / or the second reservation application received. A reservation support program that determines reservation events.

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