JP2022061140A - Information processing device, information processing method, and information processing program - Google Patents

Abstract

To provide a user with an appropriate good.SOLUTION: An information processing device comprises a reception unit and a delivery processing unit. The reception unit receives a first request on purchase of a good requested by a first user and a second request on purchase of a good requested by second user. The delivery processing unit performs processing for intensively delivering a first good and a second good received by the reception unit, the first good corresponding to the first request and the second good corresponding to the second request, to caregivers who care for the first and second users.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information processing apparatus, an information processing method and an information processing program.

Conventionally, a search technique is known in which a user searches for a long-term care product using a terminal device. For example, a technique has been proposed in which a long-term care product is proposed in consideration of the physical condition of the user and the need for long-term care of the user from the input by the user.

Japanese Unexamined Patent Publication No. 2012-252534

However, in the above-mentioned conventional technique, only the proposal of the long-term care product is made in consideration of the physical condition of the user and the need for long-term care of the user from the input by the user and the like. In general, in long-term care for a user who requires a high degree of long-term care, the user may not be able to input various information. In this case, it is necessary to provide an appropriate product without the judgment of the user.

The present application has been made in view of the above, and an object thereof is to provide an appropriate product to a user.

The information processing apparatus according to the present application has a reception unit that accepts a first request for purchasing a product requested by a first user and a second request for purchasing a product requested by a second user, and the first. The first product corresponding to the first request received by the reception unit and the second product corresponding to the second request are collectively delivered to the user and the caregiver who cares for the second user. It is characterized by including a delivery processing unit that executes processing for the purpose.

According to one aspect of the embodiment, an appropriate product can be provided to the user.

FIG. 1 is a diagram showing an example of information processing executed by the information processing apparatus according to the embodiment. FIG. 2 is a diagram showing an example of the configuration of the information processing system according to the embodiment. FIG. 3 is a diagram showing an example of a product information storage unit according to an embodiment. FIG. 4 is a diagram showing an example of a user information storage unit according to an embodiment. FIG. 5 is a flowchart showing an example of a flow of delivery processing executed by the information processing apparatus according to the embodiment. FIG. 6 is a flowchart showing an example of a flow of provision processing executed by the information processing apparatus according to the embodiment. FIG. 7 is a diagram showing an example of a hardware configuration.

The description of this specification and the accompanying drawings will clarify at least the following matters.

The reception unit that accepts the first request regarding the purchase of the product requested by the first user and the second request regarding the purchase of the product requested by the second user, and the first user and the second user. A delivery process for executing a process for collectively delivering a first product corresponding to the first request received by the reception unit and a second product corresponding to the second request to the caregiver who cares for the caregiver. An information processing device characterized by having a unit and a unit.

According to such an information processing device, for example, a first request for purchasing a wet tissue such as a diaper or a wipe, or a non-woven fabric product such as a urine absorbing pad is received from a predetermined electronic commerce (EC) server. Further, the information processing apparatus receives a second request regarding the purchase of the nonwoven fabric product from a predetermined EC server.

Then, the information processing apparatus executes a process for collectively delivering the nonwoven fabric product corresponding to the first requirement and the nonwoven fabric product corresponding to the second requirement. As a result, the information processing device can provide appropriate products to each user even when the user cannot input various information in the care for the user who requires a high degree of care. In this way, the information processing device can provide an appropriate product without the need for the user to make a direct judgment.

Further, the information processing device can motivate the user to use the service provided by the predetermined EC server more. For example, by using the service provided by the EC server, the user can save the trouble of entering the retail store or the like and purchasing the product by himself / herself. In addition, the user can purchase appropriate products on a regular basis even when it is difficult to go out due to bedridden or when it is difficult to go out due to the inconvenience of legs. .. In this way, the information processing device can improve the quality of life of the user.

In addition, since the information processing device can collectively provide appropriate products to the caregiver, the caregiver himself orders the corresponding products for each user in charge of care from each retail store or the like. It is possible to save the trouble of purchasing products and putting together each product. In addition, the information processing device can facilitate the caregiver to manage the products corresponding to each user. As a result, the information processing device can reduce the burden of care work on the caregiver.

In addition, the information processing device notifies the caregiver of information regarding the delivery of the first product and the second product.

According to such an information processing device, in order to notify the caregiver of information regarding the delivery of the first product and the second product, the caregiver is notified of appropriate information regarding the delivery of the product. can do.

In addition, the information processing device notifies the caregiver of information regarding the timing of delivery in which the first product and the second product are aggregated.

According to such an information processing device, since the caregiver is notified of the information regarding the delivery timing of the first product and the second product, the caregiver is appropriately regarding the delivery timing of the product. Information can be notified.

In addition, the information processing device notifies the caregiver of information regarding whether or not to execute a process for delivering the selected product based on the usage status in which the product is used by the user.

Such an information processing device notifies the caregiver of information regarding whether or not to execute a process for delivering the selected product based on the usage status of the product used by the user. Therefore, it is possible to notify the caregiver of appropriate information about the product.

In addition, the information processing device executes a process for delivering a non-woven fabric product as a product.

According to such an information processing device, as a product, a process for delivering a non-woven fabric product is executed, so that an appropriate product can be provided to the user.

In addition, the information processing apparatus executes a process for delivering the non-woven fabric product and other non-woven fabric products related to the non-woven fabric product as the product.

According to such an information processing device, in order to execute a process for delivering a non-woven fabric product and another non-woven fabric product related to the non-woven fabric product as a product, it is necessary to provide an appropriate product to the user. Can be done.

In addition, the information processing device receives a request regarding the purchase of pet supplies for pets raised by the user, and executes a process for delivering the pet supplies as a product.

According to such an information processing device, when a request for purchasing pet supplies for a pet kept by a user is received, it is used to execute a process for delivering the pet supplies as a product. Appropriate products can be provided to people.

In addition, the information processing device executes a process for delivering the non-woven fabric product provided by the subscription service used by the user as a product.

According to such an information processing device, in order to execute a process for delivering a non-woven fabric product provided by a subscription service used by the user as a product, an appropriate product is provided to the user. Can be done.

In addition, the information processing device collects used non-woven fabric products as products and executes a process for delivering recycled non-woven fabric products.

According to such an information processing device, as a product, a used non-woven fabric product is collected and a process for delivering the recycled non-woven fabric product is executed, so that an appropriate product is provided to the user. Can be done.

In addition, the information processing device executes a process for delivering the nursing care product as a product.

According to such an information processing device, as a product, a process for delivering a long-term care product is executed, so that an appropriate product can be provided to the user.

Further, in the information processing device, the first user pays the first cost of the first product corresponding to the first request, and the second user pays the second cost of the second product corresponding to the second request. Execute the process.

According to such an information processing device, the first user pays the first cost of the first product corresponding to the first request, and the second user pays the second cost of the second product corresponding to the second request. In order to execute the processing for payment, it is possible to charge the user for an appropriate amount.

Further, the information processing apparatus is a service provided by a second business operator different from the first business operator that delivers the product, and when the first request and the second request are made, the second request is made. The first user pays the first cost to the business operator, and the second user pays the second cost.

According to such an information processing device, when the first request and the second request are made by a service provided by a second company different from the first company that delivers the goods, the second request is made. Since the first user pays the first cost and the second user pays the second cost to the business operator, the first business operator can easily charge the amount in a lump sum. Can be done.

The service is an electronic commerce service.

According to such an information processing device, when the first request and the second request are made in the electronic commerce service service provided by a second business operator different from the first business operator that delivers the goods. , In order to execute the process for the first user to pay the first cost and the second user to pay the second cost to the second business, the first business can easily charge the amount in a lump sum. Can be done at.

In addition, the information processing device acquires user information about the user and provides recommended information including the product selected based on the user information to the user or the caregiver who cares for the user.

According to such an information processing device, in order to provide the user or the caregiver who cares for the user with recommended information including the product selected based on the acquired user information, the appealing effect of the product is improved. Can be done.

Further, the information processing device acquires information on the care record of the user as the user information, and provides the user or the caregiver with recommended information including the product selected based on the care record. ..

According to such an information processing device, as user information, information on the user's care record is acquired, and recommended information including products selected based on the care record is provided to the user or the caregiver. The appealing effect of the product can be improved.

Further, the information processing device acquires information on the activity record of the user as the user information, and provides the user or the caregiver with recommended information including the product selected based on the activity record. ..

According to such an information processing device, as user information, information on the activity record of the user is acquired, and recommended information including the product selected based on the activity record is provided to the user or the caregiver. The appealing effect of the product can be improved.

In addition, the information processing device notifies the natural person or corporation related to the user of the user information.

According to such an information processing device, since the user information is notified to the natural person or the corporation related to the user, the natural person or the corporation can easily grasp the situation of the user.

Further, as the user information, the information processing device includes information on the purchase history of the product purchased by the user, the usage status of the product being used by the user, and the care record for the user. Notify the user's family.

According to such an information processing device, as user information, the user can obtain information on the purchase history of the product purchased by the user, the usage status of the product used by the user, and the care record for the user. In order to notify the family of the user, the family can easily grasp the situation of the user.

In addition, the information processing device is a caregiver who cares for the user by providing information on the purchase history of the product purchased by the user and the usage status of the product being used by the user as the user information. Notify to.

According to such an information processing device, as user information, information regarding the purchase history of the product purchased by the user and the usage status of the product used by the user is provided to the caregiver who cares for the user. Since the notification is given, the caregiver can easily grasp the situation of the user.

Hereinafter, an example of an information processing apparatus, an information processing method, and an embodiment for implementing an information processing program (hereinafter, referred to as “embodiment”) will be described in detail with reference to the drawings. The information processing apparatus, information processing method, and information processing program are not limited by this embodiment. Further, in the following embodiments, the same parts are designated by the same reference numerals, and duplicate description will be omitted.

[Embodiment]
[1. An example of information processing indicated by an information processing device]
An example of information processing executed by the information processing apparatus 100 according to the embodiment will be described with reference to FIG. FIG. 1 is a diagram showing an example of information processing executed by the information processing apparatus 100 according to the embodiment. In the example of FIG. 1, the information processing apparatus 100 executes a process for aggregating and delivering a plurality of products requested by a plurality of users. Then, the EC server 20 will be described by giving an example of billing each user for the cost of each product to the home-visit long-term care business operator. The steps shown in FIG. 1 are steps other than the processes executed by the information processing apparatus 100, and include steps performed by various businesses for convenience.

In the example of FIG. 1, it is assumed that the user is a care recipient who does not have a cohabitant such as an elderly person, and the caregiver is a home-visit helper dispatched from a home-visit care provider. Further, the terminal device 11 is a terminal device used by the user or a terminal device used by the caregiver. Further, the terminal device 12 is a terminal device used by the user's family. When the terminal devices 11 and 12 are not particularly distinguished, they may be referred to as the terminal device 10.

First, as shown in FIG. 1, the EC server 20 accepts a first request for purchasing a product requested by a first user and a second request for purchasing a product requested by a second user (as shown in FIG. 1). Step S1). The product referred to here is a non-woven fabric product, and the non-woven fabric product provided by the subscription service used by the user and the non-woven fabric product managed in advance by the management company that manages the information processing apparatus 100 are collected and managed by the management company. Including non-woven fabric products recycled by.

For example, it is assumed that the caregiver is in charge of a plurality of users by one person. In this case, the caregiver visits each user's place of residence and provides home-visit care. At this time, the EC server 20 receives the first request regarding the purchase of the diaper by using the terminal device 11 by the first user. Further, the EC server 20 receives the second request regarding the purchase of the combination of the diaper and the urine collecting pad by the second user using the terminal device 11.

Subsequently, the information processing apparatus 100 accepts the first request regarding the purchase of the product requested by the first user and the second request regarding the purchase of the product requested by the second user (step S2).

For example, the information processing apparatus 100 receives the first request for purchasing a diaper from the EC server 20. Further, the information processing apparatus 100 receives a second request regarding the purchase of a combination of the diaper and the urine collecting pad from the EC server 20.

Further, the information processing apparatus 100 executes a process for aggregating and delivering the first product corresponding to the first request and the second product corresponding to the second request (step S3). For example, the information processing apparatus 100 executes a process for aggregating and delivering a combination of a diaper corresponding to the first request, a diaper corresponding to the second request, and a urine collecting pad. As a result, the management company that manages the information processing apparatus 100 requests the delivery company to deliver the aggregated products. For example, the management company requests the delivery company to deliver the aggregated products "in the morning of the 16th". In this way, the information processing apparatus 100 can provide each user with an aggregated and appropriate product.

In this case, the information processing apparatus 100 notifies the terminal apparatus 11 of the delivery timing in which the first product and the second product are aggregated (step S4). For example, the information processing device 100 sends information on the delivery date and time, such as "in the morning of the 16th," to the terminal device 11 as the delivery timing of the product in which the diaper, the diaper, and the combination of the urine collecting pad are aggregated. Notice. As a result, the information processing apparatus 100 can inform the caregiver of the timing of delivery of the aggregated products at an appropriate timing.

Then, the delivery company aggregates the first product and the second product and delivers them to the caregiver (step S5). For example, a delivery company delivers to a caregiver a product that is a collection of diapers, diapers, and a combination of a urine collecting pad "in the morning of the 16th."

Subsequently, the caregiver who received the delivered product brings in the first product when caring for the first user, and brings in the second product when caring for the second user (step S6). For example, the caregiver selects diapers corresponding to the first user from the delivered products, brings the diapers to the care of the first user, and cares for the first user. In addition, the caregiver selects the combination of the diaper corresponding to the second user and the urine collecting pad from the delivered products, and at the time of caring for the second user, the diaper and the urine collecting pad are used. Bring in the combination and take care of the second user.

In addition, even if the product of the above example is a product to which a barcode such as a one-dimensional bar code or a two-dimensional bar code corresponding to each user or a tag such as an RFID (Radio Frequency Identification) tag is attached in advance. good. As a result, the caregiver may select products based on barcodes, tags, and the like.

Then, the EC server 20 charges the first user for the first cost corresponding to the first product, and charges the second user for the second cost corresponding to the second product (step S7). For example, the EC server 20 has a first cost of "4000 yen" corresponding to a diaper purchased by a first user, and a second corresponding to a combination of a diaper purchased by a second user and a urine collecting pad. The cost "6000 yen" will be charged to the home-visit care provider. Then, the home-visit care business operator collects the first cost "4000 yen" and the second cost "6000 yen" from the first user and the second user, respectively. In this case, the first cost may include not only the cost of the diaper but also the cost of the long-term care service corresponding to the first user. Further, the second cost may include not only the cost of the combination of the diaper and the urine collecting pad but also the care service cost corresponding to the second user.

Subsequently, the terminal device 11 pays the first cost and pays the second cost (step S8). For example, the first user pays the first cost "4000 yen" to the home-visit care provider. In addition, the second user pays the second cost "6000 yen" to the home-visit care provider. Then, the home-visit care business operator pays the first cost "4000 yen" and the second cost "6000 yen" to the EC server 20 by using the terminal device 11. Then, the EC server 20 pays the first cost "4000 yen" and the second cost "6000 yen" to the information processing apparatus 100. In this way, the information processing apparatus 100 can execute a process for each user to pay an appropriate cost.

Then, the information processing apparatus 100 notifies the family of the first user that the first request has been received, and notifies the family of the second user that the second request has been received (step S9). For example, the information processing apparatus 100 notifies the family of the first user of the purchase history of the diaper purchased by the first user together with the fact that the first request has been received. In addition, the information processing apparatus 100 notifies the family of the second user of the purchase history of the combination of the diaper and the urine collecting pad purchased by the second user together with the fact that the second request has been received. As a result, the information processing apparatus 100 can make the user's family appropriately grasp the purchase status of the user's product.

In the prior art, care products are only proposed in consideration of the physical condition of the user and the need for long-term care from the input by the user. In some cases, the user could not enter various information. Therefore, it is necessary to provide appropriate products without the judgment of the user. Therefore, the information processing apparatus 100 according to the embodiment receives the first request regarding the purchase of the product requested by the first user and the second request regarding the purchase of the product requested by the second user, and the first. Execute a process for collectively delivering the first product corresponding to the received first request and the second product corresponding to the second request to the user and the caregiver who cares for the second user. .. Thereby, the information processing apparatus 100 solves the conventional problem. In this way, the information processing apparatus 100 can provide an appropriate product to the user.

[2. Information processing system configuration]
Next, the configuration of the information processing system 1 according to the embodiment will be described with reference to FIG. FIG. 2 is a diagram showing a configuration example of the information processing system 1 according to the embodiment. As shown in FIG. 2, the information processing system 1 includes a terminal device 10, an EC server 20, a payment server 30, and an information processing device 100. The terminal device 10, the EC server 20, the payment server 30, and the information processing device 100 are connected to each other via a network N so as to be communicable by wire or wirelessly. The information processing system 1 shown in FIG. 2 may include a plurality of terminal devices 10, a plurality of EC servers 20, a plurality of payment servers 30, and a plurality of information processing devices 100. ..

The terminal device 10 according to the embodiment is an information processing device used by a user who accesses contents such as web contents displayed on a browser and contents for an application. For example, the terminal device 10 is a desktop PC (Personal Computer), a notebook PC, a tablet terminal, a mobile phone, a PDA (Personal Digital Assistant), or the like. Further, the terminal device 10 may be a wearable device such as a smart watch, a smart speaker, or the like. Further, the terminal device 10 has a camera function and can photograph an object by an in-camera or an out-camera.

The EC server 20 according to the embodiment is an information processing device that provides various services related to Internet shopping, various services related to an electronic shopping street, and the like to the terminal device 10, and is realized by, for example, a server device or a cloud system. To.

The payment server 30 according to the embodiment is an information processing device that performs payment processing, and is realized by, for example, a server device or a cloud system. For example, when various payments are decided, the payment server 30 executes the payment processing in cooperation with the EC server 20 or the information processing device 100.

The information processing device 100 according to the embodiment is an information processing device capable of communicating with various devices via a predetermined network N such as the Internet, and is realized by, for example, a server device or a cloud system. For example, the information processing device 100 is communicably connected to various other devices via the network N.

[3. Information processing device configuration]
Further, the configuration of the information processing apparatus 100 according to the embodiment will be described with reference to FIG. FIG. 2 is a diagram showing a configuration example of the information processing apparatus 100 according to the embodiment. As shown in FIG. 2, the information processing apparatus 100 includes a communication unit 110, a storage unit 120, and a control unit 130.

(About communication unit 110)
The communication unit 110 is realized by, for example, a NIC (Network Interface Card) or the like. Then, the communication unit 110 is connected to the network N by wire or wirelessly, and transmits / receives information between the terminal device 10, the EC server 20, and the payment server 30.

(About the storage unit 120)
The storage unit 120 is realized by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory (Flash Memory), or a storage device such as a hard disk or an optical disk. The storage unit 120 includes a product information storage unit 121 and a user information storage unit 122.

(About the product information storage unit 121)
The product information storage unit 121 according to the embodiment stores various information related to the product to be delivered. Here, FIG. 3 shows an example of the product information storage unit 121 according to the embodiment. In the example shown in FIG. 3, the product information storage unit 121 has items such as "caregiver ID (Identifier)", "user ID", and "product information".

The "caregiver ID" is an identifier that identifies the caregiver. The "user ID" is an identifier that identifies the user associated with the "caregiver ID". The "product information" is information about the product associated with the "user ID". For example, the product information includes the size of the product, tape-type diapers or pants-type diapers, absorption capacity, whether it is for men or women, and the characteristics of the product. For example, the characteristics of the product are that when the product is a diaper, urine does not leak easily, it feels good on the skin, and it is comfortable to wear.

For example, in FIG. 3, the user ID of "H1" identified by the caregiver ID is "U1" and the product information is "MA1". In the example shown in FIG. 3, the product information is represented by an abstract code such as "MA1", but the product information may be in a file format or the like including the product information.

Further, in the example of FIG. 3, although the product information is shown as one, the product information may be the product information of each of a plurality of products. In this case, the product information storage unit 121 stores each product information associated with the "user ID".

(About user information storage unit 122)
The user information storage unit 122 according to the embodiment stores various information about the user. Here, FIG. 4 shows an example of the user information storage unit 122 according to the embodiment. In the example shown in FIG. 4, the user information storage unit 122 has items such as "user ID" and "user information". For example, "user information" includes "caregiver ID", "care record", "product purchase history", "product usage status", "presence or absence of family members", "presence or absence of family members", and "family members". Includes items such as "contact information", "presence or absence of pets", "purchase history of pet supplies", and "usage history of pet supplies".

The "user ID" is an identifier that identifies a user. The “caregiver ID” is an identifier that identifies the caregiver associated with the “user ID”. The "long-term care record" is information related to the long-term care record so far associated with the "user ID".

For example, the long-term care record includes attribute information regarding the attributes of the user, information regarding the health condition of the user, frequency of excretion regarding urination and defecation, frequency of use of products, characteristics of defecation, and the like. Further, the attribute information is information on the gender, age, degree of care required, etc. of the user. In addition, the long-term care record further includes various records of the user in one day, such as bathing time, meal contents, information on whether or not the meal was taken, and activity records of the user.

The "purchase history of the product" is the purchase history of the product associated with the "user ID". For example, the purchase history includes a history of purchases of products in the past, an order status of products, an order history, and the like. The "product usage status" is the usage status of the product associated with the "user ID". For example, the usage status of a product is information on the number of stocks of a product purchased in advance.

"Presence / absence of family" is information regarding whether or not there is a family of the user associated with the "user ID". "Presence / absence of cohabitants" is information regarding whether or not there is a cohabitant of the user associated with the "user ID". The "family contact" is information about the contact information of the user's family associated with the "user ID". For example, the contact information of a family member is a telephone number, a family member's address, or the like. Further, in the item of "family contact information", information indicating that there is no contact information is stored when the user does not have a family member.

The “presence / absence of pet” is information regarding whether or not there is a pet kept by the user associated with the “user ID”. The "purchase history of pet supplies" is the purchase history of pet supplies associated with the "user ID". The "use history of pet supplies" is the usage history of pet supplies associated with the "user ID".

For example, the usage history of pet supplies is information related to the history of use of pet supplies purchased in advance. If there are no pets, information indicating no pets is stored in the items of "purchase history of pet supplies" and "usage history of pet supplies".

For example, in FIG. 4, "U1" identified by the user ID has a caregiver ID of "H1", a care record of "CL1", a product purchase history of "BL1", and a product. The usage status is "UL1". In "U1", the presence or absence of a family is "yes", the presence or absence of a cohabitant is "no", the contact information of the family is "AD1", the presence or absence of a pet is "yes", and the pet. The purchase history of the supplies is "PBL1", and the usage history of the pet supplies is "PUL1".

In the example shown in FIG. 4, the purchase history of the product is expressed by an abstract code such as "BL1", but the purchase history of the product is in a file format including the purchase history of the product. May be good. Further, in the example of FIG. 4, the presence or absence of a family is expressed as “yes”, but information regarding the presence or absence of a family may be stored as a flag such as “0” or “1”. In this case, "0" corresponds to "nothing" and "1" corresponds to "yes".

(About control unit 130)
The control unit 130 is a controller, and for example, various programs (information processing programs) stored in a storage device inside the information processing device 100 by a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or the like. (Corresponding to one example) is realized by executing RAM as a work area. Further, the control unit 130 is a controller, and is realized by, for example, an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array).

As shown in FIG. 2, the control unit 130 includes a reception unit 131, an acquisition unit 132, a delivery processing unit 133, a payment processing unit 134, a notification unit 135, and a providing unit 136, which will be described below. Realize or execute the functions and actions of information processing. The internal configuration of the control unit 130 is not limited to the configuration shown in FIG. 2, and may be any other configuration as long as it is configured to perform information processing described later. Further, the connection relationship of each processing unit included in the control unit 130 is not limited to the connection relationship shown in FIG. 2, and may be another connection relationship.

(About reception section 131)
The reception unit 131 receives various information. Specifically, the reception unit 131 accepts the first request regarding the purchase of the product requested by the first user and the second request regarding the purchase of the product requested by the second user.

For example, the reception unit 131 receives the first request regarding the purchase of diapers from the EC server 20. Further, the reception unit 131 receives the second request regarding the purchase of the combination of the diaper and the urine collecting pad from the EC server 20.

(About acquisition unit 132)
The acquisition unit 132 acquires various types of information. Specifically, the acquisition unit 132 acquires user information about the user. For example, the acquisition unit 132 may use the long-term care record, product purchase history, product usage status, presence / absence of family members, presence / absence of cohabitants, family contact information, presence / absence of pets, and the like as user information. Acquire information on the purchase history of pet products and the usage history of pet products. Then, the acquisition unit 132 stores the user information in the user information storage unit 122.

(About delivery processing unit 133)
The delivery processing unit 133 provides the caregiver who cares for the first user and the second user with the first product corresponding to the first request received by the reception unit 131 and the second product corresponding to the second request. Executes the process for aggregating and delivering. For example, the delivery processing unit 133 refers to the product information storage unit 121 to collectively deliver a combination of a diaper corresponding to the first request, a diaper corresponding to the second request, and a urine collecting pad. Executes the processing of. In this way, the delivery processing unit 133 can provide each user with the aggregated and appropriate products.

Further, the delivery processing unit 133 notifies the terminal device 10 of the delivery timing in which the first product and the second product are aggregated. For example, the delivery processing unit 133 sends information on the delivery date and time, such as "in the morning of the 16th," to the terminal device 10 as the delivery timing of the diaper, the combination of the diaper and the urine collecting pad. Notice. As a result, the delivery processing unit 133 can inform the caregiver of the delivery timing of the aggregated products at an appropriate timing.

(About payment processing unit 134)
The payment processing unit 134 is a process for the first user to pay the first cost of the first product corresponding to the first request and the second user to pay the second cost of the second product corresponding to the second request. To execute. For example, the payment processing unit 134 executes a process for paying the first cost "4000 yen" paid by the first user to the home-visit care provider to the EC server 20 by cooperating with the payment server 30. .. Further, the payment processing unit 134 executes a process for paying the EC server 20 the second cost "6000 yen" paid by the second user to the home-visit care provider. In this way, the payment processing unit 134 can execute processing for each user to pay an appropriate cost.

(About notification unit 135)
The notification unit 135 notifies various information. Specifically, the notification unit 135 notifies the user information to a natural person or a corporation related to the user. For example, the notification unit 135 notifies the family of the first user of the purchase history of the diaper purchased by the first user with reference to the user information storage unit 122 as well as the fact that the first request has been received. Further, the notification unit 135, together with the fact that the second request has been received, refers to the user information storage unit 122, and secondly records the purchase history in which the combination of the diaper and the urine collecting pad is purchased by the second user. Notify the user's family. As a result, the notification unit 135 can make the user's family appropriately grasp the purchase status of the user's product.

(About the provider 136)
The provision unit 136 notifies various information. Specifically, the providing unit 136 provides the user or the caregiver who cares for the user with recommended information including the product selected based on the user information stored in the user information storage unit 122. Here, the recommended information is content in which a button or the like for transitioning to a service for purchasing a product is arranged, content in which advertising content related to the product is displayed in a predetermined display frame, or the like.

For example, the providing unit 136 provides the user or the caregiver with recommended information including the diaper selected based on the care record of the user stored in the user information storage unit 122. To explain with a more specific example, the providing unit 136 has an absorption capacity of diapers and urine suitable for the amount of excrement based on the excretion information contained in the long-term care record stored in the user information storage unit 122. Select a diaper pad. Then, the providing unit 136 provides the user or the caregiver with the recommended information including the selected diaper and the urine collecting pad. In this way, the providing unit 136 can improve the appealing effect of the product to the user or the caregiver.

As for the frequency of use of diapers, if the diaper is equipped with a sensor or the like for detecting excretion, information on excretion is acquired by communication with the sensor, and the user obtains information on excretion based on the acquired information on excretion. The frequency of use may be estimated based on the time when the diaper and urine are sick and the number of times when the diaper and urine are sick.

[4. Processing procedure (1)]
Next, the procedure of the delivery process executed by the information processing apparatus 100 according to the embodiment will be described with reference to FIG. FIG. 5 is a flowchart showing an example of a flow of delivery processing executed by the information processing apparatus 100 according to the embodiment.

As shown in FIG. 5, the reception unit 131 accepts the first request and the second request (step S101). Specifically, when the reception unit 131 has not received the first request and the second request (step S101; No), the reception unit 131 waits until the first request and the second request are received.

On the other hand, when the reception unit 131 receives the first request and the second request (step S101; Yes), the delivery processing unit 133 asks the caregiver for the first product corresponding to the first request and the second request. A process for collectively delivering the second product corresponding to the above (step S102) is executed. Then, the delivery processing unit 133 notifies the caregiver of the delivery timing in which the first product and the second product are aggregated (step S103).

[5. Processing procedure (2)]
Next, the procedure of the provision process executed by the information processing apparatus 100 according to the embodiment will be described with reference to FIG. FIG. 6 is a flowchart showing an example of a flow of provision processing executed by the information processing apparatus 100 according to the embodiment.

As shown in FIG. 6, the acquisition unit 132 determines whether or not the timing is predetermined (step S201). Specifically, when it is determined that the timing is not predetermined (step S201; No), the acquisition unit 132 waits until it is determined that the timing is predetermined.

On the other hand, when the acquisition unit 132 determines that the timing is predetermined (step S201; Yes), the acquisition unit 132 acquires user information (step S202). Then, the providing unit 136 provides the user or the caregiver with recommended information including the product selected based on the user information acquired by the acquiring unit 132 (step S203).

[6. Modification example]
The information processing apparatus 100 described above may be implemented in various different forms other than the above-described embodiment. Therefore, another embodiment of the information processing apparatus 100 will be described below.

[6-1. Terminal device]
In the above embodiment, an example in which the terminal device 11 is a terminal device used by a caregiver or a terminal device used by a user has been described, but the present invention is not limited to the above example, and the terminal device 11 is used. It may be a terminal device used by a person. Further, the terminal device 11 may be a terminal device used by the caregiver. Further, the terminal device 11 may be a terminal device used by the caregiver and may be a terminal device used by the user.

[6-2. Payment processing]
In the above embodiment, an example has been described in which the EC server 20 charges the first user for the first cost corresponding to the first product and the second user for the second cost corresponding to the second product. However, it does not have to be limited to this. For example, the information processing apparatus 100 charges the EC server 20 for the first cost corresponding to the first product and the second cost corresponding to the second product. Then, the EC server 20 may charge the home-visit care provider for the first cost and the second cost. Further, the information processing apparatus 100 may directly charge the home-visit care provider for the first cost and the second cost without going through the EC server 20.

[6-3. merchandise〕
In the above embodiment, an example in which the product is a nonwoven fabric product has been described, but the product is not limited to the above example, and the product may be any product. In addition, the goods may include any service. For example, the product may be a long-term care product. The nursing care products referred to here are wands, simple toilets, wheelchairs, and the like.

In addition, the product may be a pet product for a pet raised by a user. The pet products referred to here are pet foods, pet toilets, non-woven fabric products such as pet diapers, and the like. Further, instead of the product, an auxiliary service may be provided in which the caregiver takes care of the user's pet. Auxiliary services here include walking pets, feeding pets, and cleaning pet toilets.

[6-4. Shipping information]
In the above embodiment, the information processing device 100 has described by giving an example of notifying the caregiver of information regarding the delivery timing in which the first product and the second product are aggregated, but the present invention is not limited to this. good. For example, the information processing device 100 notifies the caregiver of the number of products to be delivered, the number of delivery boxes in which the products are packed, and the like as information on the delivery of the first product and the second product. You may. Thereby, the information processing apparatus 100 according to the embodiment can make the caregiver grasp information such as the product to be delivered and the number of delivery boxes.

[6-5. Notification of delivery based on inventory status]
In the above embodiment, the information processing device 100 has described by giving an example of notifying the caregiver of information regarding the delivery timing in which the first product and the second product are aggregated, but the present invention is not limited to this. good. For example, even if the information processing device 100 notifies the caregiver of information regarding whether or not to execute a process for delivering the selected product based on the usage status in which the product is used by the user. good. As a result, the information processing apparatus 100 according to the embodiment can reduce the work load of having the caregiver appropriately confirm the number of products in stock.

[6-6. Notification to family]
In the above embodiment, the information processing apparatus 100 has described as user information by giving an example of notifying the user's family of information regarding the purchase history of the product purchased by the user, but the present invention is not limited to this. .. For example, the information processing apparatus 100 may notify the user's family of information regarding the usage status of the product used by the user and the care record for the user as the user information. Thereby, the information processing apparatus 100 according to the embodiment can easily make the user's family grasp the user's situation.

[6-7. Notification to caregivers]
In the above embodiment, the information processing apparatus 100 has described as user information by giving an example of notifying the user's family of information regarding the purchase history of the product purchased by the user, but the present invention is not limited to this. .. For example, the information processing apparatus 100 notifies the caregiver who cares for the user of information regarding the purchase history of the product purchased by the user and the usage status of the product being used by the user as user information. .. Thereby, the information processing apparatus 100 according to the embodiment can easily make the caregiver grasp the situation of the user.

[6-8. Recommended information (1) Recommended information based on other long-term care records]
In the above embodiment, an example has been described in which the information processing apparatus 100 provides the user or the caregiver with recommended information including the product selected based on the frequency of use of the product in the care record of the user. It does not have to be limited to this. For example, the information processing apparatus 100 may acquire information on the activity record and provide the user or the caregiver with recommended information including the product selected based on the activity record.

For example, the information processing apparatus 100 is likely to be in an excretion state according to the amount of exercise when the amount of exercise is equal to or more than a predetermined value based on the activity record included in the care record stored in the user information storage unit 122. Therefore, select the omelet / urine collecting pad according to the excretion status. Then, the information processing apparatus 100 may provide the user or the caregiver with recommended information including the selected diaper / urine collecting pad.

Further, the information processing apparatus 100 has high absorbability when the degree of long-term care is equal to or higher than a predetermined degree of long-term care based on the degree of long-term care required in the long-term care record stored in the user information storage unit 122. , Select a diaper that does not leak easily. Then, the information processing apparatus 100 may provide the user or the caregiver with recommended information including the selected diaper.

Further, the information processing apparatus 100 selects a diaper / urine collecting pad according to the number of defecations based on the characteristics of defecation included in the long-term care record stored in the user information storage unit 122. Then, the information processing apparatus 100 may provide the user or the caregiver with recommended information including the selected diaper / urine collecting pad.

Further, the information processing apparatus 100 is based on the frequency of urination included in the long-term care record stored in the user information storage unit 122, and when the urination capacity is equal to or more than a predetermined capacity, the diaper according to the absorption capacity. Select a urination pad. Then, the information processing apparatus 100 may provide the user or the caregiver with recommended information including the selected diaper / urine collecting pad.

[6-9. Recommended information (2) Use of camera function]
In the above embodiment, the information processing apparatus 100 has described by giving an example of providing the user or the caregiver with recommended information including the product selected based on the care record of the user, but the present invention is not limited to this. .. For example, the information processing device 100 acquires measurement information obtained by measuring the size of the user's body from the terminal device 11 by the camera function of the terminal device 11 used by the user or the caregiver. Then, the information processing apparatus 100 may provide the user or the caregiver with recommended information including the diaper selected based on the measurement information. Thereby, the information processing apparatus 100 according to the embodiment can propose a product having an optimum size to the user.

[6-10. others〕
Of the above-mentioned processes, all or part of the processes described as being automatically performed may be performed manually. In addition, all or part of the processing described as being performed manually may be performed automatically by a known method. In addition, information including processing procedures, specific names, various data and parameters shown in the above documents and drawings can be arbitrarily changed unless otherwise specified. For example, the various information shown in each figure is not limited to the information shown in the figure.

Further, each component of each of the illustrated devices is a functional concept, and does not necessarily have to be physically configured as shown in the figure. That is, the specific form of distribution / integration of each device is not limited to the one shown in the figure. Further, each component may be functionally or physically distributed / integrated in any unit according to various loads, usage conditions, etc., in whole or in part thereof.

In addition, the above-mentioned processes may be executed in combination as appropriate within a consistent range.

Further, the above-mentioned "section, module, unit" can be read as "means" or "circuit". For example, the reception unit can be read as a reception means or a reception circuit.

[7. Hardware configuration]
Further, the terminal device 10, the EC server 20, the payment server 30, and the information processing device 100 according to the above-described embodiment are realized by, for example, a computer 1000 having a configuration as shown in FIG. 7. FIG. 7 is a diagram showing an example of a hardware configuration. The computer 1000 is connected to the output device 1010 and the input device 1020, and the arithmetic unit 1030, the cache 1040, the memory 1050, the output IF (Interface) 1060, the input IF 1070, and the network IF 1080 are connected by the bus 1090.

The arithmetic unit 1030 operates based on a program stored in the cache 1040 or the memory 1050, a program read from the input device 1020, or the like, and executes various processes. The cache 1040 is a cache that temporarily stores data used by the arithmetic unit 1030 for various operations such as RAM. Further, the memory 1050 is a storage device in which data used by the arithmetic unit 1030 for various calculations and various databases are registered, and is realized by a ROM (Read Only Memory), an HDD (Hard Disk Drive), a flash memory, or the like. Memory.

The output IF 1060 is an interface for transmitting information to be output to an output device 1010 that outputs various information such as a monitor and a printer. For example, USB (Universal Serial Bus), DVI (Digital Visual Interface), and the like. It may be realized by a connector of a standard such as HDMI (registered trademark) (High Definition Multimedia Interface). On the other hand, the input IF 1070 is an interface for receiving information from various input devices 1020 such as a mouse, a keyboard, a scanner, and the like, and is realized by, for example, USB.

For example, the input device 1020 includes an optical recording medium such as a CD (Compact Disc), a DVD (Digital Versatile Disc), and a PD (Phase change rewritable Disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), and a tape medium. It may be realized by a device that reads information from a magnetic recording medium, a semiconductor memory, or the like. Further, the input device 1020 may be realized by an external storage medium such as a USB memory.

The network IF 1080 has a function of receiving data from another device via the network N and sending the data to the arithmetic unit 1030, and transmitting the data generated by the arithmetic unit 1030 to the other device via the network N.

Here, the arithmetic unit 1030 controls the output device 1010 and the input device 1020 via the output IF 1060 and the input IF 1070. For example, the arithmetic unit 1030 loads a program from the input device 1020 or the memory 1050 onto the cache 1040, and executes the loaded program. For example, when the computer 1000 functions as the information processing device 100, the arithmetic unit 1030 of the computer 1000 realizes the function of the control unit 130 by executing the program loaded on the cache 1040.

The embodiments of the present application have been described in detail with reference to the drawings. However, these are examples, and the embodiments of the present application shall be carried out in other embodiments which have been modified or improved in various ways based on the knowledge of those skilled in the art, including the embodiments described in the disclosure column of the invention. Is possible.

N network 1 Information processing system 10, 11, 12 Terminal equipment 20 EC server 30 Payment server 100 Information processing equipment 110 Communication unit 120 Storage unit 121 Product information storage unit 122 User information storage unit 130 Control unit 131 Reception unit 132 Acquisition unit 133 Delivery processing department 134 Payment processing department 135 Notification department 136 Providing department

Claims (21)

A reception unit that accepts the first request for the purchase of the product requested by the first user and the second request for the purchase of the product requested by the second user.
For the first user and the caregiver who cares for the second user, the first product corresponding to the first request received by the reception unit and the second product corresponding to the second request are aggregated. The delivery processing unit that executes the processing for delivery, and
An information processing device characterized by being equipped with. The delivery processing unit
The information processing device according to claim 1, wherein the caregiver is notified of information regarding delivery in which the first product and the second product are aggregated. The delivery processing unit
The information processing apparatus according to claim 1 or 2, wherein the caregiver is notified of information regarding the delivery timing in which the first product and the second product are aggregated. The delivery processing unit
Claims 1 to 1, characterized in that the caregiver is notified of information regarding whether or not to execute a process for delivering the selected product based on the usage status of the product used by the user. The information processing apparatus according to any one of 3. The delivery processing unit
The information processing apparatus according to any one of claims 1 to 4, wherein a process for delivering a nonwoven fabric product is executed as a product. The delivery processing unit
The information processing apparatus according to claim 5, wherein as the product, a process for delivering the nonwoven fabric product and another nonwoven fabric product related to the nonwoven fabric product is executed. The reception department
Accepting requests for purchase of pet supplies for pets raised by users,
The delivery processing unit
The information processing apparatus according to any one of claims 1 to 6, wherein the processing for delivering the pet supplies as a product is executed. The delivery processing unit
The information processing apparatus according to any one of claims 1 to 6, wherein a process for delivering a nonwoven fabric product provided by a subscription service used by a user is executed as a product. The delivery processing unit
The information processing apparatus according to any one of claims 1 to 6, wherein the used non-woven fabric product is collected as a product and a process for delivering the recycled non-woven fabric product is executed. The delivery processing unit
The information processing apparatus according to any one of claims 1 to 4, wherein a process for delivering a long-term care product is executed as a product. A payment processing unit that executes a process for the first user to pay the first cost of the first product corresponding to the first request and the second user to pay the second cost of the second product corresponding to the second request. The information processing apparatus according to any one of claims 1 to 10, further comprising. The payment processing unit
When the first request and the second request are made in a service provided by a second business operator different from the first business operator that delivers the product, the second business operator is notified of the above. The information processing apparatus according to claim 11, wherein the first user pays the first cost, and the second user pays the second cost. The information processing apparatus according to claim 12, wherein the service is an electronic commerce service. The acquisition department that acquires user information about users,
One of claims 1 to 13, further comprising a providing unit that provides a user or a caregiver who cares for the user with recommended information including a product selected based on the user information. The information processing device described in. The acquisition unit
As the user information, information on the long-term care record of the user is acquired, and the information is obtained.
The providing part
The information processing apparatus according to claim 14, wherein recommended information including a product selected based on the care record is provided to the user or the caregiver. The acquisition unit
As the user information, information on the activity record of the user is acquired, and the information is obtained.
The providing part
The information processing apparatus according to claim 15, wherein recommended information including a product selected based on the activity record is provided to the user or the caregiver. The information processing apparatus according to any one of claims 14 to 16, further comprising a notification unit for notifying the user information to a natural person or a corporation related to the user. The notification unit
As the user information, the family of the user is notified of the purchase history in which the product was purchased by the user, the usage status in which the product was used by the user, and the care record for the user. The information processing apparatus according to claim 17. The notification unit
The user information is characterized in that the caregiver who cares for the user is notified of the purchase history in which the product was purchased by the user and the usage status in which the product was used by the user. The information processing apparatus according to claim 17 or 18. It is an information processing method executed by a computer.
The reception process for accepting the first request regarding the purchase of the product requested by the first user and the second request regarding the purchase of the product requested by the second user.
The first product corresponding to the first request received by the reception process and the second product corresponding to the second request are aggregated for the first user and the caregiver who cares for the second user. An information processing method comprising a delivery processing process that executes a process for delivery. The reception procedure for accepting the first request regarding the purchase of the product requested by the first user and the second request regarding the purchase of the product requested by the second user.
The first product corresponding to the first request received by the reception procedure and the second product corresponding to the second request are aggregated for the first user and the caregiver who cares for the second user. An information processing program characterized by having a computer execute a delivery processing procedure that executes a process for delivery.

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