JP2022003435A - Return place management device, return place management system, return place management method and return place management program - Google Patents

Abstract

To provide a return place management device etc. that can manage occupation situation of a return place without installing an ID transmitter on a returned object.SOLUTION: A return place management device manages occupation situation of a return place where a customer places a returned object after eating and drinking. The return place management device includes: an order information acquisition unit that acquires order information related to an order of the customer; an occupation situation prediction unit that predicts the occupation situation of the return place on the basis of the order information and predicted eating end time calculated based on the order information; and a transmission unit that transmits information related to the occupation situation to a business terminal.SELECTED DRAWING: Figure 1

Description

The present disclosure relates to a return location management device, a return location management system, a return location management method, and a return location management program.

A system for supporting operations in stores such as restaurants or fast food stores has been proposed. For example, in Patent Document 1, the return shelf monitoring device of the restaurant support system acquires the tray ID of the tray placed on the return shelf, and when the number of trays exceeds a predetermined number, a cleaning notification is sent to the system management server. It is stated that it will be sent.

Japanese Unexamined Patent Publication No. 2006-039748

However, in the restaurant support system described in Patent Document 1 described above, in order for the return shelf monitoring device to acquire the tray ID, it is necessary to provide an ID transmission device such as RFID (Radio Frequency Identifier) in advance on the tray which is the returned product. There was a problem.

In view of the above-mentioned problems, the object of the present disclosure is a return location management device, a return location management system, a return location management method, and a return location management program that can manage the occupancy status of the return location without providing an ID transmission device for the returned item. Is to provide.

The return location management device according to one aspect of the present disclosure manages the occupancy status of the return location where the customer places the returned items after eating and drinking. The return location management device has an order information acquisition unit that acquires order information related to the customer's order, and the return location of the return location based on the order information and the estimated eating end time calculated based on the order information. It includes an occupancy status prediction unit that predicts the occupancy status and a transmission unit that transmits information related to the occupancy status to the business terminal.

The return place management system according to one aspect of the present disclosure includes a return place management device for managing the occupancy status of the return place where the customer places the returned goods after eating and drinking, and a business terminal. The return location management device is based on an order information acquisition unit that acquires order information related to a customer's order, and the order information and the estimated eating end time calculated based on the order information. It has an occupancy status prediction unit that predicts the occupancy status of the occupancy status, and a transmission unit that transmits information related to the occupancy status to the business terminal.

The return place management method according to one aspect of the present disclosure is a return place management method for managing the occupancy status of the return place where the customer places the returned goods after eating and drinking. In the return place management method, the occupancy status of the return place is based on the stage of acquiring the order information related to the customer's order and the order information and the estimated eating end time calculated based on the order information. It is provided with a stage of predicting the above and a stage of transmitting information related to the occupancy status to the business terminal.

The return place management program according to one aspect of the present disclosure is a return place management program for managing the occupancy status of the return place where the customer places the returned goods after eating and drinking. The return location management program acquires order information related to the customer's order, and the occupancy status of the return location is based on the order information and the estimated eating end time calculated based on the order information. The computer is made to execute the process of predicting the above and transmitting the information related to the occupancy status to the business terminal.

According to the present disclosure, it is possible to provide a return location management device, a return location management system, a return location management method, and a return location management program that can manage the occupancy status of the return location without providing an ID transmission device for the returned item.

It is a block diagram which shows the structure of the return place management apparatus which concerns on Embodiment 1. FIG. It is a block diagram which shows an example of the structure of the return place management system which concerns on Embodiment 2. It is a block diagram which shows an example of the structure of the return place management apparatus which concerns on Embodiment 2. FIG. It is a figure which shows an example of the data structure of the product-related table which concerns on Embodiment 2. FIG. It is a figure which shows an example of the data structure of the eating information generated by the occupancy situation prediction unit which concerns on Embodiment 2. FIG. It is a figure which shows an example of the data structure of the correction coefficient table which concerns on Embodiment 2. FIG. It is a figure for demonstrating an example of the 1st return place management process of the return place management apparatus which concerns on Embodiment 2. FIG. It is a flowchart which shows an example of the 2nd return place management process of the return place management apparatus which concerns on Embodiment 2. FIG. It is a block diagram which shows an example of the structure of the return place management apparatus which concerns on Embodiment 3. FIG. It is a schematic block diagram of the computer which concerns on Embodiments 1-3.

Hereinafter, the present disclosure will be described through embodiments, but the disclosure relating to the scope of claims is not limited to the following embodiments. Moreover, not all of the configurations described in the embodiments are indispensable as means for solving the problem. In each drawing, the same elements are designated by the same reference numerals, and duplicate explanations are omitted as necessary.

<Embodiment 1>
First, the first embodiment of the present disclosure will be described with reference to FIG. FIG. 1 is a block diagram showing a configuration of a return location management device 10 according to the first embodiment. The return location management device 10 is a computer that manages the occupancy status of the return location where the customer places the returned items after eating and drinking.
The return location management device 10 includes an order information acquisition unit 11, an occupancy status prediction unit 13, and a transmission unit 14.
The order information acquisition unit 11 acquires order information related to the customer's order.
The occupancy status prediction unit 13 predicts the occupancy status of the return location based on the order information acquired by the order information acquisition unit 11 and the eating end prediction time calculated based on the order information.
The transmission unit 14 transmits information related to the predicted occupancy status to the business terminal.

Here, the return location management device 10 executes a process related to the return location management method including the following steps. First, the order information acquisition unit 11 of the return location management device 10 acquires order information related to the customer's order. Next, the occupancy status prediction unit 13 predicts the occupancy status of the return location based on the acquired order information and the estimated eating end time. Next, the transmission unit 14 transmits information related to the predicted occupancy status to the business terminal.

As described above, according to the first embodiment, the return location management device 10 predicts the occupancy status at the return location based on the order information and the estimated eating end time, so that the returned item is returned without providing an ID transmission device. You can manage the occupancy status of the place.

<Embodiment 2>
Next, Embodiment 2 of the present disclosure will be described with reference to FIGS. 2-8. FIG. 2 is a block diagram showing an example of the configuration of the return location management system 1 according to the second embodiment. The return location management system 1 is a computer system for operating and managing a system for collecting returned items at the return location. The return location management system 1 places an order from a store user (customer) on a tray or provides it using tableware such as cups, and the customer returns the tray or cup to the return location after eating and drinking. It will be installed in stores of the business type. For example, the return location management system 1 is installed in a restaurant, a fast food restaurant, a coffee shop, or the like. The return location management system 1 includes a return shelf 2, a POS (Point of Sales) terminal 3, an access point 4, a clerk terminal 5-1 to 5-10, and a return location management device 10a.
In the following, when the clerk terminals 5-1 to 5-10 are not distinguished, the clerk terminals 5-1 to 5-10 may be simply referred to as the clerk terminal 5.

The return shelf 2 is a return shelf on which the customer places the returned items after eating and drinking. The return shelf 2 is an example of a return place, and may be a return box or the like instead of the return shelf. In the second embodiment, the return shelf 2 has three shelves. However, instead of this, the number of shelves in the return shelf 2 may be 4 or more or less than 3.

The POS terminal 3 is a computer that performs payment processing for products in a store for a customer. In the second embodiment, the POS terminal 3 is connected to the return location management device 10a by wire so as to be communicable. However, instead of this, the POS terminal 3 may be wirelessly connected to the return location management device 10a. The POS terminal 3 acquires order information based on an input from a clerk. The order information is information related to the customer's order and includes identification information of the product related to the order.

The access point 4 is an access point that relays communication to a wireless terminal such as a wireless LAN (Local Area Network) router.

The clerk terminal 5 is a computer, mobile phone, smartphone, tablet or other wireless communication terminal carried by a store clerk or installed at each location in the store. The clerk terminal 5 may be a POS terminal capable of wireless communication. The clerk terminal 5 may be referred to as a business terminal. The clerk terminal 5 is communicably connected to the return location management device 10a via the access point 4. When the clerk terminal 5 receives information related to the occupancy status of the return shelf 2 from the return location management device 10a, the clerk is notified of the occupancy status of the return shelf 2. As a result, the clerk notices that it is necessary to collect the returned items from the return shelf 2 and clean the return shelf 2. The information related to the occupancy status includes information on the occupancy ratio indicating the occupancy area of the returned object with respect to the placeable area of the return shelf 2.

In the second embodiment, the store clerk terminal 5 performs wireless communication, but instead, it may be connected by wire to a network (not shown) to which the return location management device 10a is connected. Further, in the second embodiment, the number of the clerk terminals 5 is 10, but it may be less than 10 or 10 or more.

The return location management device 10a is a computer that manages the occupancy status of the return shelf 2. The return location management device 10a predicts the occupancy status of the return shelf 2 and transmits information related to the predicted occupancy status to the clerk terminal 5.

FIG. 3 is a block diagram showing an example of the configuration of the return location management device 10a according to the second embodiment. The return location management device 10a includes a transmission / reception unit 14a, an occupancy status prediction unit 13, and a storage unit 15.
The transmission / reception unit 14a communicates with the POS terminal 3 and the clerk terminal 5 to transmit / receive various data. For example, the transmission / reception unit 14a receives and acquires order information from the POS terminal 3. Here, the order information includes product identification information. The order information additionally includes at least one of customer classification information, occurrence time zone information, and occurrence day of the week information.

Further, the transmission / reception unit 14a transmits information related to the occupancy status to the clerk terminal 5. Here, in the second embodiment, the transmission / reception unit 14a determines that the occupancy ratio is equal to or higher than the threshold value as information related to the occupancy status according to the determination that the occupancy ratio is equal to or higher than the predetermined threshold value. Notify the clerk terminal 5 of the message to be shown and the information indicating the occupancy ratio.

In this way, the transmission / reception unit 14a functions as the order information acquisition unit 11 and the transmission unit 14 of the first embodiment.

Then, the transmission / reception unit 14a receives a notification from the clerk terminal 5 indicating that the returned item on the return shelf 2 has been collected, and supplies the notification content to the occupancy status prediction unit 13.

The occupancy status prediction unit 13 calculates the estimated eating end time for the order based on the order information supplied from the transmission / reception unit 14a. Specifically, the occupancy status prediction unit 13 calculates the eating end prediction time using the order information and the product-related table 16 of the storage unit 15. At this time, the occupancy status prediction unit 13 may correct the eating end prediction time by using the correction coefficient table 17 of the storage unit 15. Then, the occupancy status prediction unit 13 generates eating information including order information and eating end predicted time. Next, the occupancy status prediction unit 13 predicts the return prediction time and the occupancy ratio, which are indicators of the occupancy status, based on the eating information. Then, the occupancy status prediction unit 13 registers the information of the return prediction time and the occupancy ratio in the return prediction database 18 of the storage unit 15 as a record.

Here, the occupancy status prediction unit 13 determines whether or not the occupancy ratio is equal to or higher than the threshold value, and if the occupancy ratio is equal to or higher than the threshold value, supplies the transmission / reception unit 14a with information indicating the determination result and the occupancy ratio.

In addition, the occupancy status prediction unit 13 receives a notification from the clerk terminal 5 indicating that the returned items of the return shelf 2 have been collected, and the occupancy ratio table 20 included in the return prediction database 18 of the storage unit 15 is displayed. Update.

The storage unit 15 is a storage medium that stores various information necessary for a series of return location management processes. The storage unit 15 includes a product-related table 16, a correction coefficient table 17, and a return prediction database 18.

The product-related table 16 is a table that associates the product identification information included in the order information with the estimated time required to eat the product.

The correction coefficient table 17 is a table showing correction coefficients corresponding to the information included in the order information. In the second embodiment, the correction coefficient table 17 includes a plurality of correction coefficient tables 17 that differ depending on the type of information included in the order information.

The return prediction database 18 is a database that manages information that is an index of the occupancy status. The return prediction database 18 includes a return prediction time table 19 and an occupancy ratio table 20.
The expected return timetable 19 is a timetable that manages the estimated return time for each order.
The occupancy ratio table 20 stores information on the occupied area of the returned object on the return shelf 2 and information on the occupancy ratio.

FIG. 4 is a diagram showing an example of the data structure of the product-related table 16 according to the second embodiment. As an example, the product-related table 16 associates a product code and a product name as product identification information, a time required for eating the product, and an occupied area of tableware rented in connection with the provision of the product.

In addition to the product code and product name, the time required for eating and the occupied area of the tableware are predetermined and registered in the record of the product. The time required for eating may be determined in consideration of at least one of the type of product, the size of the product, and the measured statistical value of the time required for eating.

The occupied area of tableware is not registered in the food record because, for example, food is provided on a uniform tray (30 cm × 40 cm = 700 cm ^2). Drinks are served in cups or cups of tableware when ordered separately. For example, coffee is served in a cup with a diameter of 10 cm, the occupied area of which is registered as ^{10 cm × 10 cm = 100 cm 2.} The orange juice or cola is provided in a cup with a diameter of 8 cm, the occupied area of which is registered as ^{8 cm x 8 cm = 64 cm 2.} For other drinks, the occupied area of the tableware used is also registered in the record.

The occupancy status prediction unit 13 can immediately and uniquely calculate these times by using the product-related table 16 for calculating the eating end predicted time and the return predicted time.

FIG. 5 is a diagram showing an example of a data structure of eating information generated by the occupancy status prediction unit 13 according to the second embodiment.

The eating information includes "order number", "customer type", "product code", "product name", "time required for eating", "total time required for eating", "occupied area of returned items", and "starting eating". Includes "time", "estimated eating end time", and "presence / absence of registration" in the occupancy ratio table 20.

Here, the POS terminal 3 transmits the order information to the return location management device 10a when the customer is provided with the product (also referred to as the ordered product) to be ordered. Specifically, the POS terminal 3 transmits order information when the key for providing an ordered item is pressed. If the business format is such that the ordered item is provided at the end of the settlement of the price of the ordered item, the POS terminal 3 transmits the order information after the settlement is completed. The POS terminal 3 has "time required for eating", "total time required for eating", "occupied area of returned goods", "estimated time for eating end", and "presence or absence of registration" for each product of the order information shown in this figure. Other information other than the above is transmitted to the return location management device 10a as order information. In this example, the POS terminal 3 transmits information of the "order number", "customer type", "product code", and "product name" to the return location management device 10a as order information.

The "customer type" indicates a type such as a customer's gender and age group, and is an example of customer classification information. The "customer type" is input to the POS terminal 3 by the clerk at the time of payment processing. The "eating start time" includes day of the week information in addition to time information, and is an example of occurrence time zone information and occurrence day of the week information. The "eating start time" is the time when the return location management device 10a receives the order information from the POS terminal 3, and is automatically assigned. However, instead of this, the "eating start time" may be the time when the POS terminal 3 receives the input from the clerk or the time when the POS terminal 3 transmits the order information. In this case, the order information includes the information of the "eating start time".

The "total time required for eating", the "occupied area of the returned item", the "estimated eating end time", and the "registration / non-registration" are calculated or determined by the occupancy status prediction unit 13 of the return location management device 10a. Will be described later.

The POS terminal 3 may store in advance the "time required for eating" for each product or the occupied area of the returned product for each product. In this case, the POS terminal 3 has "order number", "customer type", "product code" and "product name", as well as "time required for eating", "total time required for eating" and "occupancy of returned goods". At least one of the "areas" may be transmitted to the return location management device 10a as order information.

FIG. 6 is a diagram showing an example of the data structure of the correction coefficient table 17 according to the second embodiment. FIG. 6A shows a customer type correction factor table. FIG. 6B shows a time zone correction coefficient table. And FIG. 6 (c) shows the day of the week correction coefficient table.

The customer type correction coefficient table shows the customer type correction coefficient, which is the correction coefficient according to the customer type. In FIG. 6 (a), customer types are categorized by customer gender (male / female) and age group (under 20 years old, over 20 years old, under 50 years old, over 50 years old). In addition to this, customer types may be classified according to the type of visit, such as whether the store is visited by one person, multiple people, or if there are multiple people, whether they are a couple or a family. ..

The time zone correction coefficient table shows a time zone correction coefficient which is a correction coefficient according to the occurrence time zone based on the information of the “eating start time” shown in FIG. In FIG. 6B, the occurrence time zone is classified into 8:00 to 10:00, 10:00 to 15:00, 15:01 to 18:00, and 18:01 to 20:00.

The day of the week correction coefficient table shows the day of the week correction coefficient, which is a correction coefficient according to the day of the week of occurrence based on the information of the "eating start time" shown in FIG. In FIG. 6 (c), the days of the week of occurrence are classified into weekdays, Saturdays, and Sundays and holidays.

Each correction coefficient may be determined based on the past sales history.

FIG. 7 is a diagram for explaining an example of the first return location management process of the return location management device 10a according to the second embodiment. The first return location management process is executed in response to the receipt of the order by the POS terminal 3.

First, the POS terminal 3 accepts and registers the order A, and transmits the order information related to the order A to the return location management device 10a (step S10).

In response to the transmission / reception unit 14a of the return location management device 10a receiving the order information related to the order A, the occupancy status prediction unit 13 of the return location management device 10a generates eating information (step S11).
Specifically, the occupancy status prediction unit 13 acquires the information of the "time required for eating" corresponding to each "product code" or each "product name" included in the order information from the product-related table 16 and "eats". Calculate the total time required for. For example, as shown in Figures 5-6, if a customer whose "customer type" is a male between the ages of 20 and 50 purchases sandwiches and coffee at 9:14 on Monday, the "total time required for eating". Is (8 + 6) × 1 × 0.8 × 1 = 11.2 (minutes).

Then, the occupancy status prediction unit 13 acquires various correction coefficients from the correction coefficient table 17 by using the "customer type" included in the order information and the occurrence time zone and the occurrence day of the week to which the "eating start time" corresponds. Then, the occupancy status prediction unit 13 corrects the "total time required for eating" by multiplying the calculated "total time required for eating" by the acquired customer type correction coefficient, time zone correction coefficient, and day of the week correction coefficient. The occupancy status prediction unit 13 calculates the "eating end predicted time" by adding the "total time required for eating" to the "eating start time". Therefore, it can be said that the occupancy status prediction unit 13 corrects the "eating end predicted time" based on the three correction coefficients, that is, based on the three pieces of information included in the order information. The occupancy status prediction unit 13 may correct the "eating end predicted time" based on at least one correction coefficient, that is, based on at least one information included in the order information.

Further, the occupancy status prediction unit 13 acquires the information of the "occupied area of tableware" corresponding to each "product code" or each "product name" included in the order information from the product-related table 16 and "occupies the area of the returned item". Is calculated. Here, the occupancy status prediction unit 13 determines the "occupied area of the returned item" in the case of a plurality of ordered items, or in the case of foods for which the "occupied area of the returned item" is not stored even if the item is a single item. Calculated as the area of the tray (700 cm ^2). When the drink is ordered as a single item, the occupancy status prediction unit 13 sets the "occupied area of the tableware" of the product as the "occupied area of the returned item".

Then, the occupancy status prediction unit 13 generates eating information for the order A, leaving the "registration / non-registration" in the occupancy ratio table 20 blank.

Next, the occupancy status prediction unit 13 of the return location management device 10a sets the "eating end predicted time" included in the eating information for the order A as the "return predicted time" of the returned item related to the order A, and sets the return prediction timetable 19 Register in (step S12). Instead of this, the occupancy status prediction unit 13 may calculate the "return prediction time" based on the "eating end prediction time". For example, the occupancy status prediction unit 13 may calculate the "return estimated time" by adding the time required for moving the distance from the eating space to the return shelf 2 to the "eating end predicted time".

When the "estimated return time" for the order A elapses, the occupancy status prediction unit 13 of the return location management device 10a registers the "occupied area of the returned object" of the eating information in the occupancy ratio table 20 and occupies the occupancy ratio table 20. Is updated (step S13). At this time, the occupancy status prediction unit 13 may add the "occupied area of the returned object" to the occupancy area included in the occupancy ratio table 20 and update the occupancy ratio according to the occupancy area. Then, the occupancy status prediction unit 13 sets the "registration / non-registration" of the eating information to "completed".

In this example, the same processing as in steps S10 to 12 is executed as the processing for the order B (steps S14 to 16). Further, as the processing for the order C, the same processing as in steps S10 to 12 is executed (steps S17 to 19). In this example, the "estimated return time" of order B is later than the "estimated return time" of order C. Therefore, the occupancy status prediction unit 13 updates the occupancy ratio table 20 according to the lapse of the "estimated return time" of the order C (step S20), and then the "estimated return time" of the order B has elapsed. The occupancy ratio table 20 is updated accordingly (step S21).

The occupancy ratio table 20 may show the predicted occupancy area and the occupancy ratio in time series. In this case, instead of steps S13, 20 and 21, the occupancy status prediction unit 13 may update the occupancy ratio table 20 according to the generation of eating information for each order.

FIG. 8 is a flowchart showing an example of the second return location management process of the return location management device 10a according to the second embodiment. The second return location management process may be executed in parallel with the first return location management process.

First, in step S31, the occupancy status prediction unit 13 of the return location management device 10a starts counting the timer. Then, the occupancy status prediction unit 13 advances the process to step S32.

Next, in step S32, the occupancy status prediction unit 13 determines whether or not a predetermined time has elapsed. The predetermined time here is, for example, 3 minutes. If it is determined that the occupancy status prediction unit 13 has elapsed (YES in step S32), the process proceeds to step S33, and if not (NO in step S32), the process shown in step S32 is repeated.

In step S33, the occupancy status prediction unit 13 notifies that the transmission / reception unit 14a of the return location management device 10a has completed the work of collecting the returned items from the return shelf 2 from one of the clerk terminals 5 (collection completion notification). ) Was received. The occupancy status prediction unit 13 advances the process to step S34 according to the determination that the collection completion notification has been received (YES in step S33), and proceeds to step S35 if not (NO in step S33). ..

In step S34, the occupancy status prediction unit 13 sets the occupancy area of the occupancy ratio table 20 to "0" and updates the occupancy ratio table 20. The occupancy status prediction unit 13 advances the process to step S35.

In step S35, the occupancy status prediction unit 13 determines whether or not there is eating information for which the expected return time has elapsed and the “occupied area of the returned object” is not registered in the occupancy ratio table 20. If the occupancy status prediction unit 13 determines that there is (YES in step S35), the process proceeds to step S36, and if not (NO in step S35), the process proceeds to step S37.

In step S36, the occupancy status prediction unit 13 updates the occupancy ratio table 20 by adding the "occupancy area of the returned object" of the eating information corresponding to the occupancy area of the occupancy ratio table 20. Then, the occupancy status prediction unit 13 sets the "registration / non-registration" of the added eating information to "completed". This step corresponds to steps S13, 20 and 21 shown in FIG.

Then, in step S37, the occupancy status prediction unit 13 determines whether or not the occupancy ratio of the returned item included in the occupancy ratio table 20 is equal to or higher than a predetermined threshold value. Here, whether or not the occupancy ratio of the returned item is equal to or higher than the threshold value is determined as follows. The occupancy status prediction unit 13 calculates the ratio of the occupancy area of the returned item from the following formula, and determines whether or not it is equal to or more than a predetermined threshold value (for example, 60%).
(Occupancy ratio of returned items) (%) = (Occupancy area included in the occupancy ratio table 20) / (Area that can be placed on the return shelf 2) × 100
The area on which the return shelf 2 can be placed is stored in advance in the return location management device 10a. If the occupancy status prediction unit 13 determines that the threshold value is equal to or higher than the threshold value (YES in step S37), the process proceeds to step S38, and if not (NO in step S37), the process returns to step S31.

In step S38, the transmission / reception unit 14a notifies all the clerk terminals 5 of a message that the returned items need to be collected from the return shelf 2 together with the occupancy ratio information. At this time, the transmission / reception unit 14a may also give the same notification to the POS terminal 3. Upon receiving the notification, the clerk terminal 5 displays a message and an occupancy ratio on the display device, and notifies the clerk. The clerk terminal 5 may notify the clerk by other notifying means such as voice, lighting, or vibration in place of or in addition to the display.

As for the notification to the clerk terminal 5 shown in step S38, if the returned items are not collected from the return shelf 2, the return location management device 10a repeats the process shown in step S38. Since the occupancy ratio of the returned item is displayed on the clerk terminal 5, the clerk can determine whether or not an urgent response is required depending on the size of the ratio.

In step S39, the occupancy status prediction unit 13 determines whether or not to end a series of processes. Ending a series of processes means, for example, when the system is stopped or when the process is terminated by an operation of an operator. If the occupancy status prediction unit 13 determines that the process is to be completed (YES in step S39), the occupancy status prediction unit 13 ends the process, and if not (NO in step S39), returns the process to step S31.

As described above, according to the second embodiment, the occupancy status prediction unit 13 of the return location management device 10a predicts the return prediction time and the occupancy ratio in the return shelf 2 based on the order information and the eating end prediction time. Therefore, the return location management device 10a can manage the occupancy status of the return shelf 2 without providing an ID transmission device on the returned item.

Further, the return location management device 10a acquires order information from the POS terminal 3, but the order information is diverted from the information input as normal business at the time of payment settlement processing, and does not increase the workload of the clerk. ..

Further, since the return location management device 10a notifies the clerk terminal 5 when the occupancy ratio exceeds the threshold value, the clerk efficiently and systematically collects and cleans the returned items of the return shelf 2. Can be done.

In the second embodiment, the return location management device 10a notifies the clerk terminal 5 only when the occupancy ratio is equal to or higher than the predetermined threshold, but instead of or in addition to this, the occupancy ratio table 20 is displayed. Occupancy ratio information may be sent each time it is updated. As a result, the clerk can always grasp the occupancy status of the return shelf 2. The occupancy ratio information transmitted by the return location management device 10a may be time-series information of the predicted occupancy ratio. As a result, the clerk can more systematically collect and clean the returned items on the return shelf 2.

Further, the return location management device 10a corrects the eating time by using the correction coefficient table 17 in consideration of the matters affecting the eating time. Therefore, it is possible to improve the prediction accuracy of the eating end prediction time. Customer classification information and information on the time of occurrence and the day of the week of occurrence are used as matters that affect the eating time, but the former is a diversion of information that is input as normal work during the payment processing. Moreover, since the latter is performed automatically, the work load does not increase in particular.

Since the return location management device 10a automatically updates the occupancy ratio in response to the collection completion notification, the management burden of the occupancy ratio is reduced.

<Embodiment 3>
Next, the third embodiment of the present disclosure will be described with reference to FIG. The third embodiment is characterized in that the return location management device is incorporated in the POS terminal. FIG. 9 is a block diagram showing an example of the configuration of the return location management device 10b according to the third embodiment. The return location management device 10b shown in FIG. 9 is a POS terminal used for payment of the store price.

The return location management device 10b is a computer having basically the same configuration and function as the return location management device 10a according to the second embodiment. However, the return location management device 10b is different from the return location management device 10a in that it has an order information acquisition unit 11, a transmission / reception unit 14b, and a settlement processing unit 21 in place of the transmission / reception unit 14a.

The order information acquisition unit 11 accepts an input from a clerk at the time of payment and acquires order information. That is, the order information acquisition unit 11 functions as the order information acquisition unit 11 of the first embodiment. The order information acquisition unit 11 supplies the acquired order information to the occupancy status prediction unit 13 and the settlement processing unit 21.

The transmission / reception unit 14b has basically the same function as the transmission / reception unit 14a of the second embodiment, except that the function of receiving order information from the POS terminal 3 is omitted.

The settlement processing unit 21 performs settlement processing of the price in the POS terminal based on the acquired order information.

As described above, according to the third embodiment, since the return location management device 10b is incorporated in the POS terminal, the information necessary for the payment settlement process can be directly diverted as the order information. Then, the information regarding the settlement of the price and the information of the return prediction database 18 can be collectively managed.

In the second to third embodiments, the occupancy status prediction unit 13 of the return location management devices 10a and 10b responds to the fact that the collection completion notification has been received or that there is unregistered eating information for which the return prediction time has passed. It is assumed that the occupancy ratio table 20 is updated. However, in addition to this, the occupancy status prediction unit 13 may update the occupancy ratio table 20 based on the image of the return shelf 2 at any time point. In this case, a surveillance camera may be installed on the return shelf 2, and the transmission / reception units 14a and 14b of the return location management devices 10a and 10b receive image data captured by the surveillance camera at predetermined time intervals or irregularly. good. The return location management devices 10a and 10b may further include an image processing unit (not shown), and the image processing unit may calculate the occupied area based on the image data. Then, when the occupancy status prediction unit 13 has an error of a predetermined threshold or more between the occupancy area calculated by the image processing unit and the current occupancy area of the occupancy ratio table 20, the occupancy status prediction unit 13 processes the occupancy area of the occupancy ratio table 20. It may be modified based on the occupied area calculated by the unit. As a result, the return location management devices 10a and 10b can grasp the more accurate occupancy ratio and notify the clerk terminal 5 of more accurate information.

In the above-described embodiment, the present disclosure has been described as a hardware configuration, but the present disclosure is not limited thereto. The present disclosure can also be realized by causing a processor to execute a computer program.

In the above-described embodiment, the computer is composed of a computer system including a personal computer, a word processor, and the like. However, the computer is not limited to this, and can be configured by a LAN (local area network) server, a computer (personal computer) communication host, a computer system connected on the Internet, or the like. It is also possible to distribute the functions to each device on the network and configure the computer in the entire network.

FIG. 10 is a schematic configuration diagram of the computer 1900 according to the first to third embodiments. As shown in this figure, the computer 1900 includes a control unit 1000 for controlling the entire system. An input device 1050, a storage device 1200, a communication control device 1400, and an input / output I / F 1500 are connected to the control unit 1000 via a bus line such as a data bus.

The control unit 1000 includes a processor 1010, a ROM 1020, and a RAM 1030.
The processor 1010 performs various information processing and control according to a program stored in various storage units such as the ROM 1020 and the storage device 1200. As the processor 1010, a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), an FPGA (Field-Programmable Gate Array), a DSP (Digital Signal Processor), an ASIC (Application Specific Integrated Circuit), or the like may be used. Further, a plurality of these may be used in parallel.
The ROM 1020 is a read-only memory in which various programs and data for the processor 1010 to perform various controls and operations are stored in advance.

The RAM 1030 is a random access memory used as a working memory by the processor 1010. In the RAM 1030, various areas for performing various processes according to the first to third embodiments can be secured.

The input device 1050 is an input device that receives input from a user such as a keyboard, a mouse, and a touch panel. For example, the keyboard is arranged with various keys such as a numeric keypad, function keys for executing various functions, and cursor keys. The mouse is a pointing device, and is an input device for designating a corresponding function by clicking a key, an icon, or the like displayed on the display device 1100. The touch panel is an input device arranged on the surface of the display device 1100, and specifies the user's touch position corresponding to various operation keys displayed on the screen of the display device 1100, and the operation displayed corresponding to the touch position. Accepts key input.

As the display device 1100, for example, a CRT, a liquid crystal display, or the like is used. The display device displays the input result by the keyboard and the mouse, and displays the finally searched image information. Further, the display device 1100 displays an image of operation keys for performing various necessary operations from the touch panel according to various functions of the computer 1900.

The storage device 1200 includes a readable and writable storage medium and a drive device for reading and writing various information such as programs and data to the storage medium.
The storage device 1200 has a data storage unit 1210, a program storage unit 1220, and the like. The program storage unit 1220 stores programs for realizing various processes according to the first to third embodiments. The data storage unit 1210 stores various data of various databases according to the first to third embodiments.
The storage medium used for the storage device 1200 may be a non-transitory computer readable medium. Non-temporary computer-readable media include various types of tangible storage media. Examples of non-temporary computer-readable media include magnetic recording media (eg, flexible discs, magnetic tapes, hard disk drives), magneto-optical recording media (eg, magneto-optical discs), CD-ROMs (Read Only Memory), CD-Rs. CD-R / W, DVD (Digital Versatile Disc), BD (Blu-ray (registered trademark) Disc), semiconductor memory (for example, mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (for example) Random Access Memory)) is included. Also, the storage medium used in the storage device 1200 may be various types of transient computer readable media. Examples of temporary computer-readable media include electrical, optical, and electromagnetic waves. The temporary computer-readable medium can supply various programs to the computer via a wired communication path such as an electric wire and an optical fiber, or a wireless communication path.

Then, when the computer 1900 executes various processes, the corresponding program is read from the storage device 1200 into the RAM 1030 and executed. However, the computer 1900 can also read and execute the program directly from the external storage medium into the RAM 1030. Further, depending on the computer, various programs and the like may be stored in the ROM 1020 in advance, and the processor 1010 may execute this. Further, the computer 1900 may download various programs and data from another storage medium via the communication control device 1400 and execute the programs and data.

The communication control device 1400 is a control device for connecting the computer 1900 to various external electronic devices such as other personal computers and word processors via a network. The communication control device 1400 makes it possible to access the computer 1900 from these various external electronic devices.

The input / output I / F 1500 is an interface for connecting various input / output devices via a parallel port, a serial port, a keyboard port, a mouse port, and the like.

The order of execution of each process in the system and method shown in the claims, the specification, and the drawings is not specified as "before", "prior to", etc., and the order of execution of the previous process is not specified. It can be achieved in any order unless the output is used in later processing. Even if the scope of claims, the description and the operation flow in the drawings are explained using "first", "next", etc. for convenience, it means that it is essential to carry out in this order. is not it.

The present disclosure is not limited to the above embodiment, and can be appropriately modified without departing from the spirit.

1 Return location management system 2 Return shelf 3 POS terminal 4 Access point 5 Clerk terminal 10, 10a, 10b Return location management device 11 Order information acquisition unit 13 Occupation status prediction unit 14 Transmission unit 14a, 14b Transmission / reception unit 15 Storage unit 16 Product-related Table 17 Correction coefficient table 18 Return prediction database 19 Return prediction time table 20 Occupancy ratio table 21 Settlement processing unit 1000 Control unit 1010 Processor 1020 ROM
1030 RAM
1050 Input device 1100 Display device 1200 Storage device 1210 Data storage unit 1220 Program storage unit 1400 Communication control device 1500 I / O I / F
1900 computer

Claims (10)

It is a return location management device that manages the occupancy status of the return location where the customer places the returned items after eating and drinking.
The order information acquisition department that acquires order information related to the customer's order,
An occupancy status prediction unit that predicts the occupancy status of the return location based on the order information and the estimated eating end time calculated based on the order information.
A return location management device including a transmission unit that transmits information related to the occupancy status to a business terminal. The return location management device according to claim 1, wherein the order information acquisition unit acquires the order information from a POS (Point of Sales) terminal. The occupancy status prediction unit determines whether or not the occupancy ratio indicating the occupancy area of the returned object with respect to the placeable area of the return location is equal to or higher than a predetermined threshold value.
The first or second aspect of the present invention, wherein the transmission unit notifies the business terminal of a message indicating that the occupancy ratio is equal to or more than the threshold value in response to the determination that the occupancy ratio is equal to or more than the threshold value. Return location management device. From claim 1, the occupancy status prediction unit calculates the estimated eating end time by using a product-related table that associates the product identification information included in the order information with the time required to eat the product. The return location management device according to any one of 3. The order information includes at least one of customer classification information, occurrence time zone information, and occurrence day information.
The return location management device according to any one of claims 1 to 4, wherein the occupancy status prediction unit corrects the estimated eating end time based on at least one piece of information. Further provided with a storage unit for storing information on the occupied area of the returned object at the return location.
Any one of claims 1 to 5 in which the occupancy status prediction unit updates the occupancy area information in response to receiving a notification from the business terminal indicating that the returned item at the return location has been collected. Return location management device described in section. A return location management device that manages the occupancy status of the return location where the customer places the returned items after eating and drinking,
Equipped with a business terminal
The return location management device is
The order information acquisition department that acquires order information related to the customer's order,
An occupancy status prediction unit that predicts the occupancy status of the return location based on the order information and the estimated eating end time calculated based on the order information.
A return location management system having a transmission unit that transmits information related to the occupancy status to the business terminal. Further equipped with a POS (Point of Sales) terminal,
The return location management system according to claim 7, wherein the order information acquisition unit acquires the order information from the POS terminal. It is a return location management method that manages the occupancy status of the return location where the customer places the returned items after eating and drinking.
At the stage of getting order information related to the customer's order,
The stage of predicting the occupancy status of the return place based on the order information and the estimated eating end time calculated based on the order information, and
A return location management method including a step of transmitting information related to the occupancy status to a business terminal. It is a return location management program for managing the occupancy status of the return location where customers place the returned items after eating and drinking.
To get order information related to a customer's order,
Predicting the occupancy status of the return location based on the order information and the estimated eating end time calculated based on the order information.
A return location management program that causes a computer to execute a process of transmitting information related to the occupancy status to a business terminal.

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