JP2021196914A - Interactive input support system, interactive input support method, information processing system, and program - Google Patents

Abstract

To provide an interactive service providing system and the like that can seamlessly use a plurality of network services with a simple user interface and can improve users' operability and convenience.SOLUTION: An information processing system 1 is a system that uses a chatbot for using various network services, for example, Saas, and uses the chatbot for causing users to seamlessly enjoy each service. The information processing system has a configuration to register, acquire (browse), or delete information for using the services, make various settings for using the services, and provide various supports for the use of the services while having a dialogue according to an input from a user based on a prescribed scenario.SELECTED DRAWING: Figure 2

Description

The present invention relates to an interactive input support system, an interactive input support method, an information processing system, a program, and the like.

In recent years, services such as chat applications that answer inquiries from users based on interactive scenarios have been proposed using robots called chatbots based on the know-how of experts with abundant knowledge.

For example, a system that provides a chatbot is controlled by a script using a programming language, a script language, or the like.

In particular, recently, it is a chatbot server that answers questions from users, etc., and provides highly accurate information by switching between multiple chatbot servers provided for each specific field according to the user's question. A system is known (for example, Patent Document 1).

On the other hand, in recent years, with the spread of cloud computing (network computing), for example, a system for using various software functions called SaaS (Software as a Service) via a network has begun to become mainstream.

In particular, recently, since various services provided by the form of SaaS are often provided by different data formats and data models, a technique for linking these plurality of services has also been proposed (for example, a patent). Document 2).

Japanese Patent No. 6489670 Japanese Patent No. 6440571

However, in the system of Patent Document 1, in order to seamlessly use an automatic response type chat application having a scenario such as a chatbot, a service related to a plurality of software provided on a network such as Saas. , It may not be applicable simply by switching the server according to the user's question.

Further, the system of Patent Document 2 is not constructed by a simple user interface such as a chat application, although it is intended to cooperate with each other regarding data input / output in each software, and from the viewpoint of improving user operability. Is required to be further improved.

The present invention has been made to solve the above problems, and an object thereof is to seamlessly use a plurality of network-type services by a simple user interface, and to improve user operability and convenience. The purpose is to provide an interactive service provision system that can be used.

(1) In order to solve the above-mentioned problems, the present invention
The terminal device used by the user, a plurality of server systems that provide different services on the network to the user, and each of them are connected via the network, and interactively support the command input of the user, and the place. An interactive input support system that is an information processing system consisting of an interactive input support system that allows the corresponding user to enjoy a given service, and the interactive input support system.
A recognition means for receiving and recognizing an input text input by the user via the terminal device.
Each server system when the corresponding user enjoys the corresponding service in association with the scenario data in which the scenario for enjoying each service corresponding to the recognized input text is digitized and each scenario data. User information about each user requested from, management means to manage the storage means in which is stored, and
A specific means for specifying the user as a specific user for inputting an input text transmitted from the terminal device, and
When it is determined that it is the selection timing to select the service to be enjoyed by the specific user, the service to be provided to the specific user and the service to be provided are used based on the selection timing and the recognized text. Scenario data, selection means to select,
A command generation processing means for generating a command instructed when providing a service corresponding to the specific user according to the selected scenario data.
A command output control means for outputting the generated command to the corresponding server system, and
Equipped with
The command generation processing means
A guidance control process for inducing the user to input the input text is executed according to the selected scenario data.
A command for providing first service information indicating given information regarding the first service indicating the selected service, or the first service, based on the input text input and recognized by the guidance control process. Using the second service information indicating given information about the second service different from the service, a command for providing the first service to the specific user is generated.
The command output control means
It has a configuration in which the generated command is output to at least one of a first server system that provides the first service and a second server system that provides the second service.

With this configuration, the present invention performs complicated operations such as logging in to each service by the user or inputting various commands according to each service by inputting the text guided by the user based on the scenario. You can enjoy the service without doing it, and you can use the service desired by the user.

That is, the present invention allows the user to log in to each service, or to enjoy each service without performing complicated operations such as inputting various commands and their order according to each service. Since it is possible to link with other services when using the services of, the contents of each service can be expanded.

Therefore, according to the present invention, a plurality of network-type services can be seamlessly used by a simple user interface, and the operability and convenience of the user can be improved.

The "given service" is, for example, software provided on cloud computing (network computing), and the necessary functions can be used as a service as much as necessary via the network. Shows software-based services.

The "service information" includes, for example, information about a specific user already registered for providing the service (that is, specific user information), and an item indicating one or more items necessary for providing the service. Contains regulatory information.

In particular, "services" include, for example, mainly
(A1) E-mail service,
(A2) A customer information management service that manages information about a user or a customer of a group or organization to which the user belongs, such as information about the customer such as business card management, customer contact information, person in charge, and notes on transactions.
(A3) Attendance management service that manages the attendance and location of a user or a member of a group or organization to which the user belongs.
(A4) Schedule management service that manages the schedule of each user,
(A5) A task management service that manages user's work and daily tasks,
(A6) Reservation of events such as meetings attended by multiple users (including meetings based on online) (including schedule adjustment with other users), reservation of training / diagnosis / medical examination, or to customers and vendors. Reservation management service that manages reservations for specific users such as visits and visits to the office,
(A7) Product order management service for ordering products based on user information such as ordering business cards,
(A8) A data file management service that manages data files in a user such as storage management or a group to which the user belongs.
(A9) Business trip application of the user, expense settlement including the user's travel expenses (transportation expenses, daily allowance, etc.), business activity report or business report to other users of the specific user such as registration and reference of the progress status of the specific business. Business management service that manages registration and reference of the relevant business,
(A10) Ticket reservation management service that manages ticket reservations for flights, railroads, or events (exhibitions and external seminars),
(A11) A transaction management service that manages transactions with customers such as management of order status from customers, management of transaction status including the order, issuance management of invoices, or credit management of the customer.
Etc. are included. However, services other than the above include, for example, information sharing (groupware) services, application management services, accounting services, personnel and labor management services, video conference (video conference) services, and the like.

Further, the "input text" is preferably, for example, character input and voice input, but is not particularly limited as long as it is an input that can be converted into text.

In particular, "analysis of input text" includes, for example, morphological analysis, kana-kanji conversion, calibration support, dependency analysis, key phrase extraction, and natural language understanding, and machine learning is performed for each. You may.

The "user" refers to, for example, a user who receives predetermined information (that is, information that the user wants to acquire) using the system of the present invention.

In addition to the above, the "scenario" defines a plurality of processes for providing the service desired by the user, and the contents and order of each process and necessary for executing the process. The type of data and its contents are specified.

And "data conversion of a scenario" means, for example, that a scenario is defined as a program (algorithm) executed at a predetermined timing.

In addition, the "user information" includes, for example, a login ID, a password for login, a user name, a group ID or group name to which the user belongs, and user attributes (age, age, gender, place of residence, country) and the like. included. However, the login ID, password, and the like may be common to a plurality of services or may be different for each service, and the corresponding user information is stored in association with the scenario data.

Then, "stored as user information about each user requested from the server system when the corresponding user enjoys the corresponding service in association with each scenario data" corresponds to, for example, each scenario data. It indicates that the user information may be stored by adding it, or the user information common to two or more scenario data may be stored.

Further, "inducing the input of input text" includes not only the guidance by characters but also the guidance by voice or the like.

Then, "selecting a service to be provided to a specific user and scenario data to be used when providing the service" may be selected from a plurality of scenario data and a plurality of server systems, respectively, or simply. One scenario data and a plurality of services may be selected, a plurality of scenario data and a single service may be selected, or a plurality of scenario data and a plurality of services may be selected. However, the selection includes whether or not the scenario data can be used, whether or not the service can be provided, or whether or not both can be selected.

(2) Further, the present invention
The command generation processing means
As the second service information, an information acquisition command for acquiring second service user-related information indicating user information used when the specific user enjoys the second service, and the acquired second service user-related information. Based on the information, each of the service providing commands for providing the first service to the specific user is generated.
The command output control means
It has a configuration in which the service providing command is output to the first server system and the information acquisition command is output to the second server system.

With this configuration, the present invention can be linked with other services to use the service desired by the user, so that it is possible to link with other services when using a specific service, and each of them. The service content can be expanded.

The "user-related information for the second service" includes, for example,
(B1) Information about the e-mail of a specific user,
(B2) Information about the schedule of a specific user or another user (non-specific user), and
(B3) Attribute information indicating the attributes of a specific user in the organization,
Etc. are included.

(3) Further, the present invention
The command generation processing means
As the information acquisition command, the item for the second service is based on the first service information indicating the reference item information in which one or more predetermined items and the items to be registered in association with the specific user are defined. Generate a command to acquire the information that matches the reference item information from the user-related information as the acquisition item information.
As the service providing command, it has a configuration for generating a registration command for registering the acquired item information acquired by executing the information acquisition command as the first service user-related information in association with the specific user. There is.

With this configuration, the present invention can use the service desired by the user in cooperation with other services.

For example, the present invention obtains specific information about a task, schedule, or a given reservation from the contents of a specific user's e-mail received by an e-mail service, and obtains the acquired information. Can be registered as a task or schedule, or a given reservation can be executed, and various notifications based on the registered task or schedule or reservation can be performed.

Therefore, the present invention can be linked with other services when using a specific service, and the contents of each service can be expanded.

The "first service information" is, for example, the first service such as information on a task of a specific user, information for specifying a schedule, attribute information, information for specifying a reservation content, and information on a customer. This is the information that should be registered in order to use.

In principle, "providing to the user" means that the user displays it on the terminal device so that the user can view it, makes it available for other services, and notifies the user via the terminal device. Includes providing via a terminal device.

(4) Further, the present invention
The command generation processing means
As the information acquisition command, the item for the second service is based on the first service information indicating the reference item information in which one or more predetermined items and the items to be registered in association with the specific user are defined. Generate a command to acquire the information that matches the reference item information from the user-related information as the acquisition item information.
As the service providing command, based on the acquired item information acquired by executing the information acquisition command, the user information of the specific user in the first service is generated as the user-related information for the first service, and the generated information is generated. It has a configuration for generating a registration command for registering user-related information for the first service in association with the specific user.

With this configuration, the present invention can use the service desired by the user in cooperation with other services.

For example, the present invention obtains specific information about a task, a schedule, or a given reservation from the contents of a specific user's e-mail received by an e-mail service, and obtains, and lacks information. Information to be corrected can be added or corrected by executing guidance control processing, and the added or corrected information can be registered as a task or schedule.

Therefore, the present invention can be linked with other services when using a specific service, and the contents of each service can be expanded.

In addition, "generated as user-related information for the first service based on the acquired item information" means, for example, addition or correction of missing information or information to be changed in the acquired acquired item information. It is executed to indicate that the user-related information for the first service is generated.

In particular, the information of the information to be added or changed is executed by, for example, the input text recognized based on the input of a specific user, the text recognized from the image data, and the like.

(5) Further, the present invention
The command generation processing means
It has a configuration for executing the guidance control process for inputting information that the acquired acquired item information is lacking with respect to the reference item information or for correcting the acquired acquired item information.

With this configuration, the present invention can generate appropriate information to be registered and register service information matching the service while coordinating with other services, so that an accurate service can be provided to the user. Can be done.

(6) Further, the present invention
The command generation processing means
As the information acquisition command, schedule information regarding the schedule of the specific user, or the specific user and a user different from the specific user and satisfying a given condition, is used as user-related information for the second service. Generate a command to get as
As the service providing command, there is a configuration that executes a reservation for the specific user based on at least the acquired schedule information and generates a reservation command for registering the user-related information for the first service indicating the content of the reservation. is doing.

With this configuration, the present invention can use the service desired by the user in cooperation with other services.

For example, in the present invention, according to the contents of the schedule of a specific user or a non-specific user, the date and time and place are adjusted to adjust the meeting and make a reservation, or training (including inside and outside the company) and medical examination (health examination). And various medical examinations) can be reserved.

Further, since the present invention can reflect the wishes of a specific user by the guidance control process together with the schedule information, it is possible to reflect not only the schedule of each user but also the intention of the specific user in various reservations. can.

Therefore, the present invention can set an appropriate conference while eliminating the complexity of the user when using various services such as conference setting.

The "reservation regarding a user" includes, for example, a reservation for a meeting to be held with a non-specific user, a reservation for a health examination, a reservation for medical treatment with an industrial physician, and the like. In particular, regarding these reservations, not only reservations are made according to the vacant time zone such as the conference room, but also the equipment used for the conference or medical examination, the number of participants in the conference, the diagnostic subject or the medical treatment content by the guidance control process etc. It also includes making a reservation by obtaining information from information in a particular user or other service.

(7) Further, the present invention
The command generation processing means
As the information acquisition command, a command for acquiring the attribute information indicating the attribute of the specific user in the organization to which the specific user belongs is generated as the user-related information for the second service.
The user-related information for the second service acquired by executing the information acquisition command is compared with the specific user information registered on the first server system, and based on the result of the comparison, the information for the first service is used. It has a configuration that generates user-related information and generates the service providing command that executes a predetermined process based on the user-related information for the first service.

With this configuration, the present invention can use the service desired by the user in cooperation with other services.

For example, the present invention is included in the attribute information in the first service acquired from the service related to the attributes such as the affiliation of the organization that issues the business card of the specific user when ordering the business card, and the past business card ordering information in the specific user. It is possible to compare the attribute information with the old information and generate new user-related information for the first service.

Therefore, the present invention does not require a specific user to perform complicated work for a service using user information even if the user's attributes change at any time such as ordering a business card, and the business card is based on appropriate information. You can place an order for.

As a result, the present invention can set an appropriate business such as ordering a business card while eliminating the complexity of the user when using a specific service.

(8) Further, the present invention
The command generation processing means
It has a configuration that generates a provision command that provides the user with user-related information for the first service registered in the server system.

With this configuration, the present invention allows a specific user to view information registered in the first server system such as a task, a reservation, or an order, or the specific user for information for which a deadline or a delivery date is specified. Can be notified based on the deadline and delivery date.

(9) Further, the present invention
The command generation processing means
Based on the first service information indicating the condition information in which one or more predetermined conditions are defined, the condition is input from the input designation information input or designated by the specific user by executing the guidance control process. Identify the information that matches the information,
It has a configuration for generating a service providing command for providing the first service to the specific user based on the information matching the specified condition information.

With this configuration, the present invention allows the user to log in to each service, or to enjoy each service without performing complicated operations such as inputting various commands and their order according to each service.

Therefore, according to the present invention, a plurality of network-type services can be seamlessly used by a simple user interface, and the operability and convenience of the user can be improved.

The "condition information" includes, for example, the conditions necessary for registering a task in task management, the conditions necessary for managing business cards in business card management, the conditions necessary for ordering business cards, and Includes conditions for accessing folders and files that are already stored.

Further, the "input designation information" includes, for example, input text input and recognized by a specific user in association with guidance control processing, text recognized from image data, and the like.

(10) Further, the present invention
The command generation processing means
As the service providing command, there is a configuration in which information matching the specified condition information is associated with the specific user and a command to be registered on the first server system as user-related information for the first service is generated. is doing.

With this configuration, the present invention can register information about each service without logging in for each service by the user or performing complicated operations such as inputting various commands and their order according to each service. ..

(11) Further, the present invention
The command generation processing means
As the service provision command, based on the information matching the specified condition information, the corresponding information is detected from the user-related information for the first service already registered on the first server system and presented to the specific user. Has a configuration that generates a command to do.

With this configuration, the present invention presents information about each service to a specific user without logging in for each service by the user or performing complicated operations such as inputting various commands and their order according to each service. be able to.

(12) Further, the present invention
The command generation processing means
As the service providing command, there is a configuration for generating a command for updating the contents of the user-related information for the first service already registered on the first server system based on the information matching the specified condition information. is doing.

With this configuration, the present invention allows the user to log in to each service, or to change and update information about each service without performing complicated operations such as inputting various commands and their order according to each service. It can be carried out.

(13) Further, the present invention
The command generation processing means
By executing the guidance control process, a specific first service is specified from a plurality of selected first services based on the input designation information input by the specific user.
Based on the input designation information, it has a configuration that detects the corresponding information from the user-related information for the first service already registered on the first server system and generates a command to be presented to the specific user. There is.

With this configuration, the present invention can link a plurality of server systems that each provide a service, so that even when linking a plurality of services, complicated operations such as inputting various commands and their order can be performed. Multiple services can be linked without doing it.

(14) Further, in order to solve the above-mentioned problems, the present invention
The terminal device used by the user, a plurality of server systems that provide different services on the network to the user, and each of them are connected via the network, and interactively support the command input of the user, and the place. The interactive input support system, which is an information processing system composed of an interactive input support system that allows the corresponding user to enjoy the given service,
A recognition means that receives and recognizes input text input by the user via the terminal device.
Each server system when the corresponding user enjoys the corresponding service in association with the scenario data in which the scenario for enjoying each service corresponding to the recognized input text is digitized and each scenario data. User information about each user requested from, and management means for managing the storage means in which is stored,
A specific means for identifying the user as a specific user for inputting an input text transmitted from the terminal device.
When it is determined that it is the selection timing to select the service to be enjoyed by the specific user, the service to be provided to the specific user and the service to be provided are used based on the selection timing and the recognized text. Scenario data and selection means to select,
A command generation processing means for generating a command instructed when providing a service corresponding to the specific user according to the selected scenario data, and a command generation processing means.
A command output control means that outputs the generated command to the corresponding server system,
To function as
The command generation processing means
A guidance control process for inducing the user to input the input text is executed according to the selected scenario data.
A command for providing first service information indicating given information regarding the first service indicating the selected service, or the first service, based on the input text input and recognized by the guidance control process. Using the second service information indicating given information about the second service different from the service, a command for providing the first service to the specific user is generated.
The command output control means
It has a configuration in which the generated command is output to at least one of a first server system that provides the first service and a second server system that provides the second service.

With this configuration, the present invention can enjoy each service without logging in for each service by the user or performing complicated operations such as inputting various commands and their order according to each service. , Since it is possible to link with other services when using a specific service, the content of each service can be expanded.

Therefore, according to the present invention, a plurality of network-type services can be seamlessly used by a simple user interface, and the operability and convenience of the user can be improved.

(15) Further, in order to solve the above-mentioned problems, the present invention
A terminal device used by a user, a plurality of server systems that provide different services on the network to the user, and each of them are connected to each other via a network, and interactively support the command input of the user. It is an interactive input support method in an information processing system consisting of an interactive input support system that allows the corresponding user to enjoy a given service.
Scenario data in which scenarios for enjoying each service are digitized, and user information about each user requested by each server system when the corresponding user enjoys the corresponding service in association with each scenario data. Is memorized in the storage means,
A step of receiving and recognizing an input text input by the user via the terminal device,
A step of identifying the user as a specific user for inputting an input text transmitted from the terminal device, and
When it is determined that it is the selection timing to select the service to be enjoyed by the specific user, the service to be provided to the specific user and the service to be provided are used based on the selection timing and the recognized text. Scenario data, steps to select, and
A step of generating a command instructed when providing a service corresponding to the specific user according to the selected scenario data, and a step of generating the command.
The step of outputting the generated command to the corresponding server system, and
Including
When generating the command,
A guidance control process for inducing the user to input the input text is executed according to the selected scenario data.
A command for providing first service information indicating given information regarding the first service indicating the selected service, or the first service, based on the input text input and recognized by the guidance control process. Using the second service information indicating given information about the second service different from the service, a command for providing the first service to the specific user is generated.
It has a configuration in which the generated command is output to at least one of a first server system that provides the first service and a second server system that provides the second service.

With this configuration, the present invention can enjoy each service without logging in for each service by the user or performing complicated operations such as inputting various commands and their order according to each service. , Since it is possible to link with other services when using a specific service, the content of each service can be expanded.

Therefore, according to the present invention, a plurality of network-type services can be seamlessly used by a simple user interface, and the operability and convenience of the user can be improved.

(16) Further, in order to solve the above-mentioned problems, the present invention is described.
Multiple server systems that are connected to the terminal device used by the user and provide different services on the network to the user.
An interactive input support system that is connected to each other via a network, interactively supports the user's command input, and allows the corresponding user to enjoy a given service.
Have and
The interactive input support system
A recognition means for receiving and recognizing an input text input by the user via the terminal device.
Each server system when the corresponding user enjoys the corresponding service in association with the scenario data in which the scenario for enjoying each service corresponding to the recognized input text is digitized and each scenario data. User information about each user requested from, management means to manage the storage means in which is stored, and
A specific means for specifying the user as a specific user for inputting an input text transmitted from the terminal device, and
When it is determined that it is the selection timing to select the service to be enjoyed by the specific user, the service to be provided to the specific user and the service to be provided are used based on the selection timing and the recognized text. Scenario data, selection means to select,
A command generation processing means for generating a command instructed when providing a service corresponding to the specific user according to the selected scenario data.
A command output control means for outputting the generated command to the corresponding server system, and
Equipped with
The command generation processing means
A guidance control process for inducing the user to input the input text is executed according to the selected scenario data.
A command for providing first service information indicating given information regarding the first service indicating the selected service, or the first service, based on the input text input and recognized by the guidance control process. Using the second service information indicating given information about the second service different from the service, a command for providing the first service to the specific user is generated.
The command output control means
It has a configuration in which the generated command is output to at least one of a first server system that provides the first service and a second server system that provides the second service.

With this configuration, the present invention can enjoy each service without logging in for each service by the user or performing complicated operations such as inputting various commands and their order according to each service. , Since it is possible to link with other services when using a specific service, the content of each service can be expanded.
Therefore, according to the present invention, a plurality of network-type services can be seamlessly used by a simple user interface, and the operability and convenience of the user can be improved.

It is a system block diagram which shows the structure of the information processing system of 1st Embodiment which concerns on this invention. It is a functional block diagram which shows the structure of the chatbot server apparatus in 1st Embodiment. It is a figure which shows an example of the data stored in the user information DB in 1st Embodiment. It is a figure (the 1) for demonstrating the command generation process including the guidance control process of 1st Embodiment. It is a figure (the 2) for demonstrating the command generation process including the guidance control process of 1st Embodiment. It is a flowchart which shows the command generation process including the guidance control process and the output control process which are executed in the chatbot server apparatus of 1st Embodiment. It is a figure for demonstrating the command generation process including the guidance control process of 2nd Embodiment. It is a flowchart which shows the command generation process including the guidance control process and the output control process which are executed in the chatbot server apparatus of 2nd Embodiment. It is a figure for demonstrating the command generation process including the guidance control process of 3rd Embodiment. It is a flowchart which shows the command generation processing which includes the guidance control processing and output control processing executed in the chatbot server apparatus of 3rd Embodiment.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. The following embodiments relate to the present invention with respect to a system (hereinafter referred to as "information processing system") that automatically responds to a user's inquiry while having a dialogue using a chatbot. This is an embodiment when an interactive service providing system or the like is applied.

[A] First Embodiment First, a first embodiment of an information processing system will be described with reference to FIGS. 1 to 7.

[A1] Outline of Information Processing System [A1.1] First, an outline of the information processing system 1 in the present embodiment will be described with reference to FIG.

Note that FIG. 1 is a system configuration diagram showing the configuration of the information processing system 1 in the present embodiment.

Further, in FIG. 1, in order to prevent the figure from becoming complicated, only some users, communication terminal devices, and server systems are displayed. That is, in the actual information processing system 1, there are more users and communication terminal devices than for displaying.

The information system 1 of the present embodiment is a system that provides a service using a chatbot that answers inquiries from users based on an interactive scenario (hereinafter, also referred to as "chatbot service"), for example. , Saas, which seamlessly provides users (including single system and multi-tenant system) with multiple different network services (including single system and multi-tenant system) that provide necessary functions such as online e-mail service and storage management service. It is a system to be used by a user who enjoys a given service by using the above.

That is, the information processing system 1 of the present embodiment uses a chatbot to use various network services, and is a system using a chatbot to seamlessly enjoy each service to the user (hereinafter, "chatbot"). Also called "system").

The information system 1 of the present embodiment is software provided on cloud computing (network computing) as a network service, and uses the necessary functions as a service as much as necessary via the network. Various services based on each of the enabled software can be used by the user.

For example, the information processing system 1
(A1) E-mail service,
(A2) A customer information management service that manages information about a user or a customer of a group or organization to which the user belongs, such as information about the customer such as business card management, customer contact information, person in charge, and notes on transactions.
(A3) Attendance management service that manages the attendance and location of a user or a member of a group or organization to which the user belongs.
(A4) Schedule management service that manages the schedule of each user,
(A5) A task management service that manages user's work and daily tasks,
(A6) Event reservations such as conferences attended by multiple users (including online-based meetings, including schedule coordination with other users), training (including external and internal) reservations, or medical examinations. Reservation management service that manages various reservations such as medical appointments including other diagnoses and medical examinations,
(A7) Equipment management service for managing equipment based on business cards, stationery used personally in the organization, and other user information, and for placing orders.
(A8) A storage management service or information sharing (groupware) service that manages storage in a user or a group to which the user belongs, such as data file management.
(A9) User's business trip application, expense settlement including user's travel expenses (transportation expenses, daily allowance, etc.), business activity report or registration and reference of the progress of a specific business, etc. Business management service to manage,
(A10) Ticket reservation management service that manages ticket reservations for flights, railroads, or events (exhibitions and external seminars), and (a11) Order status management, transaction status management including such orders, and billing. Transaction management service that manages transactions with customers such as document issuance management or credit management of the customer.
It has a configuration in which each service is provided to the user in conjunction with various services such as.

Further, for example, in the information system 1, in addition to the above, the information desired by the user (that is, the user of the information system 1) (inquiry content regarding a predetermined product or service, as well as images, sounds, etc.) may be used. Providing content), providing information on the buying and selling of goods and services, providing online shopping services such as conducting such buying and selling, and providing application management services that manage the use of various applications by multiple users. , Providing accounting services, personnel and labor management services, video conferencing (video conferencing) services, acquiring and registering various data desired by users, completing reservations and confirmations of conference rooms, daily reports. It is also possible to register and edit reports such as, provide inventory management services and distribution management systems, or provide credit and debt management services.

Specifically, the information processing system 1 uses a predetermined scenario, and based on the scenario, interacts with an input from the user, and makes an inquiry, a question, or a search request from the user. In addition, it has a configuration that registers, acquires (views), and deletes information for using the service, various settings for using the service, and various support for the use of the service. There is.

[A1.2] Configuration Next, the configuration of the information processing system 1 in the present embodiment will be described.

The information processing system 1 of the present embodiment includes a user terminal device 10 used by a user, a chat bot server device 30 that seamlessly provides various services to the user of the user terminal device 10, and each service. The present invention includes a plurality of server systems 50 and the like.

The user terminal device 10, the chatbot server device 30, and the server system 50 are communicated and connected via the network 20.

The user terminal device 10 is a communication terminal device such as a PC (personal computer), a tablet-type information communication terminal device, or a smartphone used by the user.

In particular, the user terminal device 10 has an operation function such as a keyboard, a mouse, and a numeric keypad, and a display function composed of display elements such as a liquid crystal panel and an organic EL (Electroluminescence) panel.

Further, the user terminal device 10 has a CPU for executing a predetermined application, executes data communication with the chatbot server device 30, and has a configuration for enjoying a service desired by the user.

Specifically, when the text is input by the user, the user terminal device 10 transmits the input text as text data to the chatbot server device 30, and the voice data or image data is input by the user. When accepted, a given voice analysis or image analysis is executed to convert the input voice data or image data into text data, and the converted text data is transmitted to the chatbot server device 30.

The chatbot server device 30 is a computer system having various databases (hereinafter referred to as "DB"), and is linked with a server system 50 that provides different services on the network 20 to the user, so that the user can use the chatbot server device 30. It is a server device for providing support for enjoying various services.

Further, the chatbot server device 30 interlocks with each server system 50 that provides different services, supports the command input of the user to the corresponding server system interactively, and enjoys the given service to the corresponding user. It has a structure to make it.

Then, the chatbot server device 30 analyzes a given text (hereinafter referred to as "input text") input by the user in order to enjoy various services provided to the user, and also It has a configuration for transmitting commands to various server systems 50 by using a scenario for functioning as a chatbot in which a response corresponding to the input text is specified.

Specifically, the chatbot server device 30 stores two or more scenario data in which scenarios for enjoying each service corresponding to the input text are converted into data, and is stored in association with each scenario data. It has a configuration for managing user information about each user requested from the server system 50 when the corresponding user enjoys the corresponding service.

Then, the chatbot server device 30 is
(A1) Text recognition process for recognizing input text input by the user,
(A2) User identification process for specifying a user who inputs text as a specific user,
(A3) When it is determined that it is the selection timing to select the scenario data to be used from a plurality of scenario data, the scenario data to be used and the scenario data to be used are based on at least one of the selection timing and the recognized text. Selection process for selecting the server system 50 to be linked (that is, process for selecting a service to be enjoyed by a specific user),
(A4) A command generation process for generating a command to be instructed when providing a service corresponding to a specific user according to the selected scenario data, and
(A5) A command output control process that outputs a command generated for the selected server system 50,
Has a configuration to execute.

In particular, in the selection process of (a3), the chatbot server device 30 of the present embodiment has (b1) user-related data indicating data related to the user such as a user's schedule, managed business card, or data management. Scenario data, which consists of scenarios for managing users (hereinafter, also referred to as "user-related data scenarios").
(B2) Scenario data composed of scenarios for managing data of user-related events indicating events related to the user, such as meetings with customers, conference room reservations, and attendance management (hereinafter, "events"). Also called "management scenario") or
(B3) Scenario data composed of both user-related data scenarios and event management scenarios,
Is designed to select the specified scenario data.

Further, in the command generation process of (a4), the chatbot server device 30 executes a guidance control process for inducing the user to input an input text according to the selected scenario data, and the guidance control process causes the user to input the input text. A command for the selected server system 50 is generated based on the input text input and recognized and the user information of a specific user.

Each server system 50 has a configuration for providing a service to each user via the chatbot server device 30 while interlocking with the chatbot server device 30.

Further, each server system 50 has a communication function for communicating with the chatbot server device 30, and various information related to the service including user information for providing each service to the user (hereinafter, referred to as "service information". ) Has a memory management function to manage the memory.

With such a configuration, the information processing system 1 of the present embodiment can allow the user to enjoy various services by inputting the text guided by the user based on the scenario, so that the user can enjoy each service for each service. It has become possible to enjoy services without having to log in or enter various commands according to each service, and to seamlessly use multiple different services. There is.

That is, if the information processing system 1 of the present embodiment is incorporated in the scenario in advance, not only the information necessary for outputting the command but also the information necessary for outputting the command from the server system 50 can be collected. Since it is possible to inquire and collect information and output a plurality of commands (including the case of outputting to the server system 50 that provides different services), the user who enjoys the service can input the input text according to the scenario. If you enter it, you can enjoy various services by simple operation.

Therefore, the information processing system 1 of the present embodiment can seamlessly use a plurality of network-type services by a simple user interface, and can improve the operability and convenience of the user. ..

[A2] Chatbot Server Device [A2.1] Configuration Next, the configuration of the chatbot server device 30 of the present embodiment will be described with reference to FIGS. 2 and 3. Note that FIG. 2 is a functional block diagram showing the configuration of the chatbot server device 30 of the present embodiment, and FIG. 3 is a diagram showing an example of data stored in the user information DB 333 of the present embodiment.

The communication control unit 310 is a predetermined network interface, constructs a communication channel with each user terminal device 10, and exchanges various data.

The ROM / RAM 320 stores various programs necessary for driving the chatbot server device 30. Further, the ROM / RAM 320 is used as a work area when various processes are executed.

The data storage unit 330 is configured by an HDD or an SSD (Solid State Drive), and constitutes, for example, the storage means of the present embodiment.

Further, in the data storage unit 330, the application DB 331 that stores various applications, the scenario DB 332 that stores the generated scenario data, and user information about each user who mainly uses the chat bot (hereinafter, "chat"). Bot user information ”) is stored in the user information DB 333, and the user information DB 333 is constructed.

The application DB 331 uses at least an application for providing various services using a preset scenario and a chatbot based on user input (hereinafter referred to as "service operation application") and the chatbot. An application for generating a scenario of a service to be provided (hereinafter referred to as "scenario generation / editing application") and various data used when executing each application are stored.

The scenario DB 332 is set by the administrator in association with an ID for identifying each scenario data (hereinafter, also referred to as "scenario ID"), and each service is enjoyed corresponding to the input text. Two or more scenario data in which the scenario for the purpose is converted into data is stored.

The scenario data is data set by the administrator in order to provide a service using a chatbot in conjunction with each server system 50, and is a plurality of processes for providing a service desired by the user. It is the data that defines the content and order of each process, and the type and content of the data required to execute the process.

In particular, each scenario data is, for example, defined as a program (algorithm) in which the scenario is executed at a predetermined timing and converted into data, that is, the scenario is converted into data, and is linked with the corresponding server system 50. It has a data structure that can provide various services.

The "scenario" defines a plurality of processes for providing the service desired by the user, and the content and order of each process and the type of data required to execute the process. And its contents are specified.

The user information DB 333 stores user information about each user requested from the server system when the corresponding user enjoys the corresponding service associated with each scenario data.

For example, in the user information DB 333, as shown in FIG. 3, a login to the information processing system 1 using a chat bot (that is, a login to a chat bot service that integrates each service) ID (hereinafter, "chat bot user"). ID ”), login password (hereinafter referred to as“ chatbot password ”), and chatbot user information including the ID of the user terminal device 10 (hereinafter also referred to as“ terminal ID ”). And, the user information required for each service associated with each scenario ID (hereinafter, also referred to as "service user information") and information about other users are stored.

In particular, as shown in FIG. 3, the service user information includes a user name (hereinafter, also referred to as "service user name") for each login ID (hereinafter, also referred to as "service ID") for each service. , Login password (hereinafter, also referred to as "service password"), group ID and group name to which the user belongs, user attributes (age, age, gender, whereabouts and country), etc. are specified.

The service login ID, password, and the like may be common to a plurality of services or may be different for each service, and the corresponding user information is stored in association with the scenario data. That is, the user information may be stored in association with each scenario data, or the common user information may be stored in association with two or more scenario data.

The management control unit 340 is mainly composed of a central processing unit (CPU), and by executing a program, each unit of the chatbot server device 30 is integratedly controlled.

The data processing unit 200 is configured by the same central processing unit (CPU) as the management control unit 340 or by a central processing unit (CPU) different from the management control unit 340, and various processes are performed by executing an application. To realize.

In particular, the data processing unit 200 has a service control unit 210 that interlocks with each server system 50 and executes a service provision process for providing each service using a chat bot based on a scenario set by the administrator. , A scenario generation / editing control unit 220 that executes a scenario generation / editing process for generating a new scenario or editing an already generated scenario based on the instruction of the administrator.

The details of the service control unit 210 and its operation in the present embodiment will be described later.

The scenario generation / editing control unit 220 generates and edits scenario data based on the instructions of the administrator.

The display unit 370 is realized by a CRT, an LCD, a touch panel type display, an HMD (head mounted display), or the like, and displays a predetermined image in registration of scenario data or the like.

The drawing control unit 380 generates an image for displaying the object space including the arranged scenario configuration data and the result of the determination process on the display unit 370.

The operation unit 390 is for inputting operation data by an administrator, and its function can be realized by a touch panel, a touch panel type display, or the like.

That is, the operation unit 390 includes a detection unit (touch panel) capable of detecting two-dimensional indicated position coordinates (x, y) on the screen on which the image is displayed on the display unit 370, and inputs an input device such as a fingertip or a touch pen. Detects the contact operation on the touch panel used.

The operation unit 390 includes buttons, levers, keyboards, microphones, acceleration sensors, mice, trackpads, or input devices using a line of sight (line-of-sight input device) capable of inputting operation information (operation signals) other than the indicated position. You may be prepared.

[A2.2] Service provision process Next, the details of the service provision process executed by the service control unit 210 of the present embodiment will be described.

In order to execute the service provision process, the service control unit 210 manages the scenario data by executing the service operation application, and controls the entire chatbot service in the chatbot management unit 211 and the user terminal device 10. The user input reception unit 212 that accepts data such as input text input to the user (hereinafter referred to as "input text data") and the recognition process that analyzes the input input text data and recognizes the user's instruction. The corresponding server system based on the recognition processing unit 213, the selection processing unit 215 that executes the selection process for selecting the scenario data and the server system 50 (that is, the selection process for selecting the service), and the selected scenario data. It is composed of a command generation processing unit 216 that generates a command instructing 50 and outputs the generated command to the corresponding server system 50.

For example, the chatbot management unit 211 in the present embodiment constitutes the management means and the specific means of the present invention, and the recognition processing unit 213 constitutes the recognition means of the present invention. Further, for example, the selection processing unit 215 of the present embodiment constitutes the selection means of the present invention, and the command generation processing unit 216 constitutes the command generation processing means and the command output control means of the present invention.

The chatbot management unit 211 has two or more scenario data scenarios in which scenarios for enjoying each service corresponding to the input text are converted into data, and the corresponding service is associated with each scenario data. Is registered, edited, and deleted in the scenario DB 332 of the user information about each user requested from the server system 50 when the corresponding user enjoys the above.

Further, the chatbot management unit 211 interlocks with the user terminal device 10 and executes user authentication when the chatbot service is accessed by the user.

Note that the chatbot management unit 211 may provide a scenario (hereinafter, "login scenario") that defines various processes for starting interlocking with the user terminal device 10 to execute user authentication or the like. ..

Further, at this time, the chatbot management unit 211 executes a specific process for specifying a specific user indicating a user who enjoys the provision of the service.

For example, the chat bot management unit 211 is based on the entered login ID (if the input text includes the chat bot login ID, the chat bot management unit 211 is based on the chat bot login ID recognized by the recognition processing unit 213. ), The login ID of each user information stored in the user information DB 333 is searched, and the user ID having an ID matching the received login ID is the ID of the specific user (hereinafter, also referred to as "specific user ID"). By specifying, a specific user is specified.

The user input receiving unit 212 may accept text data input by the user, voice data, or image data.

Then, when the user input receiving unit 212 receives the text data, the received data is output to the recognition processing unit 213, and when the voice data or the image data is received, the given voice analysis or image The analysis is executed and converted into text data, and the converted text data is output to the recognition processing unit 213.

The recognition processing unit 213 has various functions such as morphological analysis, kana-kanji conversion, calibration support, dependency analysis, key phrase extraction, and natural language understanding for the input text data, that is, the input text input by the user. Executes the natural language processing of, and executes the recognition processing that recognizes the received user's instruction.

The selection processing unit 215 executes a selection process for selecting the scenario data and the server system 50.

Specifically, the selection processing unit 215 enjoys the specific user based on the login timing (that is, the time) and the user ID (that is, the specific user ID) of the logged-in user (that is, the specific user). The service is specified, the scenario data that realizes the scenario in the service, and the server system 50 that provides the service are selected.

For example, the selection processing unit 215 is a user having a specific attribute such as a user who has a schedule on the day of login or a user in a sales position based on the specific user ID, and is predetermined before and after the start time or the start time. Within the time (for example, ± 30 minutes), the scenario data that realizes the scenario in the schedule management service and the server system 50 that manages the schedule of the specific user are selected as the services to be enjoyed.

Further, the selection processing unit 215 identifies the service to be enjoyed by the specific user based on the input text received and recognized based on, for example, a login scenario, and scenario data for realizing the scenario in the service. The server system 50 that provides the service may be selected.

For example, in this case, the selection processing unit 215 is guided by the chatbot management unit 211 to input the service desired by the user by the input text based on the login scenario, and based on the guidance. The service to be enjoyed by the specific user is specified from the input text input and recognized, and the scenario data that realizes the scenario in the service and the server system 50 that provides the service are selected.

The selection processing unit 215 may specify the service to be enjoyed by the specific user based on the terminal ID of the logged-in user terminal device 10 in addition to the login timing and the specific user ID of the logged-in specific user. good.

For example, the selection processing unit 215 identifies a specific user who has a meeting with a new customer on that day based on the specific user ID and the login timing, and the login timing is the timing after the meeting. If the terminal ID received from the accessed user terminal device 10 is a terminal ID indicating a mobile information terminal device, scenario data that realizes a scenario in the business card management service as a service to be enjoyed and the business card of the specific user are managed. Select the server system 50 to be used.

Further, the selection processing unit 215 identifies a service to be enjoyed by a specific user based on any one or more elements of a specific user ID, login timing, and terminal ID, and a login scenario, and the scenario in the service. The scenario data that realizes the above and the server system 50 that provides the service may be selected.

The command generation processing unit 216 executes a command generation processing for generating a command instructed when providing a service corresponding to a specific user to the corresponding server system 50 based on the selected scenario data, and the selected server. In conjunction with the system 50, a process for allowing a specific user to enjoy the specified service is executed.

In particular, the command generation processing unit 216 executes a guidance control process for inducing the user to input an input text according to the selected scenario data when executing the command generation process, and the guidance control process causes the command generation processing unit 216 to execute the guidance control process. Generates a command for the selected server system 50 based on the input and recognized input text and the user information of the specific user.

Then, the command generation processing unit 216 executes a command output control process for outputting the command generated according to the selected scenario data and the user information of the specific user to the selected server system 50.

The details of the command generation processing including the guidance control processing and the output control processing in the command generation processing unit 216 of the present embodiment will be described later.

[A2.3] Command generation processing including guidance control processing and output control processing Next, command generation processing including guidance control processing executed by the command generation processing unit 216 of the present embodiment with reference to FIGS. 4 and 5. The details will be described. 4 and 5 are diagrams for explaining a command generation process including the guidance control process of the present embodiment.

The command generation processing unit 216 executes a guidance control process for inducing the user to input an input text according to the scenario data selected by the selection processing unit 215, and is input and recognized by the guidance control process. A command generation process for generating a command for the selected server system 50 is executed based on the input text and the user information of the specific user.

Specifically, the command generation processing unit 216 searches the user information DB 333 based on the specific user ID, identifies the user information of the specific user such as the login ID and the login password, and selects the specified user information. Output to the server system 50.

Then, the command generation processing unit 216 is input to the user (that is, to the user terminal device 10 owned by the user) while executing the guidance control process for inducing the input of the input text regarding the command to be generated. Based on the recognized input text, generate commands to enjoy specified services such as browsing e-mails, registering schedules, booking rooms, etc., and select the generated commands on the server system 50. Output to.

For example, as shown in FIG. 4, when the e-mail service is selected by the selection process, the command generation processing unit 216 specifies the user information for login authentication to the e-mail service and electronically. Output to the server system 50 that provides the mail service.

Then, as shown in FIG. 4, the command generation processing unit 216 causes the information of the other party to send the e-mail (e-mail address or nickname associated with the e-mail address) to be input by the input text by the guidance control process. Executes the guidance control process of, and generates and outputs a command for sending an e-mail to the nickname input by the guidance control process.

Note that FIG. 4 is an example of a screen displayed on the user terminal device 10, and the e-mail service is provided by the guidance control process while logging in to the chatbot service based on the chatbot ID and password (pass). When selected and it is input to send an e-mail to "Nobu-san" (nickname), a command to send an e-mail to the "Nobu-san" e-mail address is generated, and the server system 50 It is a figure which shows that the application for e-mail is started in conjunction with.

In addition, the command for sending an e-mail to a nickname is that the e-mail address associated with the nickname is set in the destination, and the text is set in the content part of the e-mail (that is, the body part of the mail data). A command for displaying an inputtable mail file on the web browser of the user terminal device 10 is shown.

On the other hand, the command generation processing unit 216, according to the scenario data, for example, usage conditions such as the date and time and place for using the service, the purpose of use of the user who enjoys the service, and supplementary information for enjoying the service. For example, information used when the user enjoys the service based on a specific command may be used as command-related information to execute a guidance control process for inducing input of input text.

Further, at this time, the command generation processing unit 216 displays the command-related information indicating the input text input and recognized by the guidance control process together with the generated command or separately from the command, the selected server system. Output to 50.

Further, the command generation processing unit 216 receives a request instruction requesting the command-related information to be provided to the server system 50 from the selected server system 50, and inputs the command-related information specified by the request instruction. You may execute the guidance control process for inducing the input as.

Then, the command generation processing unit 216 guides the input of one or a plurality of command-related information according to the selected scenario data as the guidance control process, and commands based on the input and recognized command-related information. May be generated.

For example, as shown in FIG. 5, when the conference room reservation service is selected by the selection process, the command generation processing unit 216 specifies the user information for performing login authentication to the conference room reservation service. It is output to the server system 50 that provides the conference room reservation service.

Then, as shown in FIG. 5, the command generation processing unit 216 generates and outputs a command for reserving the conference room, and also by the guidance control processing, the reservation date and time of the conference, the number of people participating in the conference, and the participants. , And, execute the guidance control process for inputting the command-related information such as necessary equipment by the input text, and send the command-related information input by the guidance control process to the server system 50 that provides the conference room reservation service. Output.

Note that FIG. 5 is an example of a screen displayed on the user terminal device 10, and is a conference room reservation service by guidance control processing while logging in to the chatbot service based on the chatbot ID and password (pass). Is selected, and when it is input that "equipment that requires a microphone and a projector with 10 participants for 13:00 to 2 hours on July 25", "A conference room and" that matches each condition is entered. Both of "B conference room" are proposed to generate a command for reserving A conference room determined by a specific user, and the conference room reservation is made on the web browser of the user terminal device 10 in conjunction with the server system 50. It is a figure which shows that the application (API) is started.

Further, at this time, if the reservation cannot be made based on the output command-related information and the change request instruction sent from the server system 50 such as the reservation date and time is received, the corresponding item cannot be reserved. In addition, a guidance control process for inputting command-related information such as an alternative reservation date and time by input text is executed, and the command-related information input by the guidance control process is transmitted to the server system 50 that provides the conference room reservation service. Output again.

Then, the command generation processing unit 216 repeats the reception of the request instruction requesting the command-related information and the guidance control process until the command-related information that can be reserved is output, and finally the reservation is possible. Output a command to complete the reservation.

The command generation processing unit 216 may generate a plurality of commands based on the input text that has been input and recognized.

For example, in the case of providing the above-mentioned conference room reservation service, the command generation processing unit 216 may execute guidance control processing and output control processing for making a reservation for a different conference room, or may reserve a conference room. After the end, the schedule of the specific user who reserved the conference room or the user who participates may be registered in conjunction with the service that manages the schedule of each user.

In this case, the command generation processing unit 216 selects the server system 50 for schedule management, logs in to the server system 50 based on the user information of a specific user, and schedules the meeting room to be executed at the date and time. Output a command to register.

[A3] Operation of command generation processing including guidance control processing and output control processing Next, command generation processing including guidance control processing and output control processing executed in the chatbot server device 30 of the present embodiment with reference to FIG. The flow of is explained.

Note that FIG. 6 is a flowchart showing a command generation process including the guidance control process and the output control process executed in the chatbot server device 30 of the present embodiment.

In this operation, it is assumed that various scenario data are already stored in the scenario DB 332, and various user information of the corresponding user is already stored in the user information DB 333.

First, when the chatbot management unit 211 detects that the chatbot service has been accessed from the user terminal device 10 via the communication control unit 310 (step S101), it is for the user based on the login scenario data. While interlocking with the terminal device 10, it interlocks with the user input reception unit 212 and the recognition processing unit 213, executes user authentication to log in to the chatbot service, and executes the login process (step S102).

Next, when the chatbot management unit 211 executes login by user authentication (step S103), the chatbot management unit 211 identifies the accessing user as a specific user based on information such as the login ID when the user authentication is executed (step S103). S104).

Next, the selection processing unit 215 interlocks with the user input reception unit 212 and the recognition processing unit 213, and from the user ID of the specific user and the input text input and recognized based on the login scenario, the scenario data and the server. Select system 50 (step S105).

Next, the command generation processing unit 216 is linked to the user terminal device 10, and is specified to the corresponding server system 50 while executing the guidance control process for inducing the input of the command-related information based on the selected scenario data. A command generation process for generating a command to be instructed when providing the service corresponding to the user is executed (step S106).

Next, the command generation processing unit 216 executes an output control process for outputting the generated command to the corresponding server system 50 via the communication control unit 310 (step S107).

Finally, when the command generation processing unit 216 acquires the information for enjoying the corresponding service via the communication control unit 310 (step S108), the command generation processing unit 216 transmits the acquired information to the corresponding user terminal device 10. (Step S109) This operation is terminated.

[A4] Modification Example Next, a modification of the present embodiment will be described.

(Modification A-1)
In the present embodiment, a plurality of server systems 50 that provide the same service may be provided. In this case, each user, each rank to receive the service, or each region to which the user belongs. The server system 50 that provides the service is switched by such means.

(Modification A-2)
In the above embodiment, each DB is provided in the chatbot server device 30, and these DBs are managed and controlled only by the chatbot server device 30, but the management and control main body of each DB are separate. Computer system may be used.

(Modification A-3)
In the above embodiment, the command generation process is executed by the chatbot server device 30, but a server system is constructed by linking a plurality of server devices, and the command execution process is executed using the constructed server system. You may.

(Modification A-4)
In the above embodiment, the selection processing unit 215 selects the scenario data and the server system 50 to be used from the plurality of scenario data and from the plurality of server systems 50 in the selection processing. Only the server system 50 which is a single scenario data and is used from a plurality of server systems may be selected, or the scenario data which is a single server system 50 and is used from a plurality of scenario data may be selected. ..

The selection processing unit 215 may select whether or not to use the scenario data, whether or not to use the server system, or whether or not to use both of them as the selection processing.

(Modification example A-5)
In the present embodiment, the server system 50 has a function for providing a service using a business card (that is, a business card management service) among customer information management services to each user, and is specified. When the user newly registers the business card received, the command generation processing unit 216 executes the guidance control process and interacts with the specific user according to the selected scenario data to provide information on the new business card (hereinafter referred to as “the following”). , "Business card information") may be specified as service-specific user-related information.

For example, when the command generation processing unit 216 executes the guidance control process and the image data of the business card (hereinafter, also referred to as “business card image data”) is input or specified by the specific user, the business card is concerned. Generate a registration command to register the business card information of each item to be registered included in the image data in association with the specific user ID on the first server system 51 as the specific user-related information for a new service of the specific user. ..

Then, the command generation processing unit 216 outputs the input or designated business card image data to the corresponding first server system 51 together with the generated registration command.

On the other hand, when the first server system 51 receives the above registration command, from the business card image data received together with the registration command, for example, the name (kanji, yomigana, spell) of the customer (business card owner), the organization name to which the customer belongs, and the name of the organization to which the customer (business card owner) belongs. Specify business card information such as department name, contact information such as telephone number, FAX number, and e-mail address, and URL of the organization's Web page, and use the specified business card information as specific user-related information for a new service of a specific user. , Register in association with the specific user ID on the first server system 51.

When the business card information is specified from the business card image data in the first server system 51, the command generation processing unit 216 interlocks with the first server system 51 and executes guidance control processing to execute each business card information. May be added or changed.

Further, the command generation processing unit 216 provides a command for providing the business card information already registered in the first server system 51 to the user terminal device 10 of the specific user based on the search key input by the specific user. May be generated.

In particular, in this case, the command generation processing unit 216 searches for business card information already registered in the first server system 51 based on the search key input by the specific user, and matches the search key. It detects business card information including information (including information having the search key as a part), acquires the detected business card information from the first server system 51, and generates a command to be provided to the user terminal device 10.

At this time, when the detected business card information is detected in a predetermined number (for example, 10) or more, the command generation processing unit 216 executes a narrowing search by executing a guidance control process to detect the business card information. You may narrow down the business card information to a predetermined number or less, and generate a command to acquire the narrowed down business card information from the first server system 51 and provide it to the user terminal device 10.

For example, the command generation processing unit 216 uses a company name, a name, or a part of these keywords as a search key.

(Modification example A-6)
In the present embodiment, the command generation processing unit 216 executes the guidance control process and presents the transaction status of the customer to the specific user in an interactive manner with the specific user according to the selected scenario data. A plurality of server systems 50 may be switched according to the status to acquire information on the transaction status and present it to a specific user.

Specifically, in this case, the command generation processing unit 216 executes the guidance control process, and the customer name, whether or not the order has been received, and the transaction are performed by the interactive format with the specific user according to the selected scenario data. Specify search conditions that indicate the customer's inquiry content such as the period for inquiring the status, whether invoices and quotations are issued, whether payment is made, and the delivery date and deadline.

Then, when the search condition is specified, the command generation processing unit 216 searches each related server system 50 based on the specified search condition, and searches for information that matches the search condition for the user terminal device 10 of the specific user. Generate the command to present to.

In particular, the command generation processing unit 216 cooperates with various server systems 50 such as customer information management service, transaction management service, inventory management service, distribution management service, and credit / debt management service, and for each server system 50. A search based on each search information is executed, and a command for presenting information matching the search conditions to the user terminal device 10 of a specific user is generated and output to each server system 50.

For example, when the command generation processing unit 216 specifies the search conditions of "customer A company" and "order status of last month" by the guidance control process, the command generation processing unit 216 generates a command to search each server system 50 based on these search conditions. And output to each server system 50.

Then, the command generation processing unit 216 receives information that matches the above search conditions from each server system 50, such as "product A: delivered", "product A: unpaid", "product B: purchased department ordered". When each information of "Product B: Scheduled to be delivered on X month X day" is acquired from each corresponding server system 50, this information is presented to the user terminal device 10 of a specific user.

At this time, it is preferable that the command generation processing unit 216 integrates the information acquired from each server system 50 and presents it to the user terminal device 10.

For example, as described above, the information of "Product A: Delivered", "Product A: Not paid", "Product B: Ordered by Purchasing Department" and "Product B: Scheduled to be delivered on X month X day" is acquired. In this case, the user terminal device 10 is provided with information on "Product A: Delivered / Not paid" and "Product B: Purchased department ordered / Scheduled to be delivered on X month X day" for "Customer A company". It is preferable to present it.

[B] Second Embodiment Next, a second embodiment of the information processing system will be described with reference to FIGS. 8 and 9.

[B1] Outline of Information Processing System [B1.1] First, an outline of the information processing system 1 of the present embodiment will be described.

The information processing system 1 of the present embodiment is the information processing system of the first embodiment, and when the user enjoys a desired service (hereinafter, also referred to as "first service"), another service (hereinafter, "1st service") is used. The feature is that it cooperates with "second service").

In particular, the information processing system 1 of the present embodiment uses information necessary for providing the second service (hereinafter, also referred to as "second service information"), including user information in the second service. It has a configuration in which the first service is provided to a specific user who desires the service.

By having such a configuration, the information processing system 1 of the present embodiment has the same effect as that of the first embodiment and is linked with other services when the specific service is used. Therefore, the content of each service can be expanded, a plurality of network-type services can be seamlessly used by a simple user interface, and the operability and convenience of the user can be improved. It has become.

In addition, in this embodiment, since the configuration relating to the features other than the above feature points is the same as that in the first embodiment, the same members are designated by the same reference numerals and the description thereof will be omitted.
[B1.2] Configuration Next, the configuration of the information processing system 1 of the present embodiment will be described.

The information processing system 1 of the present embodiment includes a user terminal device 10, a chatbot server device 30 that seamlessly provides various services, and a plurality of server systems 50 that provide each service.

In particular, each server system 50 of the present embodiment has a configuration for providing a service to each user via the chatbot server device 30 while interlocking with the chatbot server device 30.

Further, each server system 50 has a communication function for communicating with the chatbot server device 30, and various information related to the service including user information for providing each service to the user (hereinafter, referred to as "service information". ) Has a memory management function to manage the memory.

[B2] Outline of Chatbot Server Device [B2.1] Next, an outline of the chatbot server device 30 of the present embodiment will be described.

Similar to the first embodiment, the chatbot server device 30 of the present embodiment includes a user terminal device 10 used by the user, a plurality of server systems 50 that provide different services on the network to the user, and a network. It is a system that is connected to each of them interactively, supports user command input, and allows a given service to be enjoyed by the corresponding user (that is, a specific user).

Further, the chatbot server device 30 of the present embodiment is the same as that of the first embodiment.
(A1) Text recognition processing,
(A2) User identification process,
(A3) Selection process for selecting the scenario data to be used and the server system to be linked (that is, process for selecting a service to be enjoyed by a specific user).
(A4) Command generation processing and
(A5) Command output control processing,
Has a configuration to execute.

On the other hand, in the process of (a4), the chatbot server device 30 of the present embodiment is different from the first embodiment, and the service selected based on the input text input and recognized by the guidance control process. Using given information (hereinafter referred to as "second service information") regarding a service different from (hereinafter referred to as "first service") (hereinafter referred to as "second service"), a specific user Has a configuration for generating a command for providing the first service.

In particular, the chatbot server device 30 of the present embodiment acquires user information (hereinafter referred to as "user-related information for the second service") used when a specific user enjoys the second service as the second service information. Based on the information acquisition command to be executed and the acquired user-related information for the second service, a service provision command for providing the first service to a specific user is generated respectively.

Further, the chatbot server device 30 of the present embodiment is different from the first embodiment in the process of (a5), and is a server system that provides a first service (selected service) (hereinafter, "first server"). Also referred to as "system") 51, a server system (hereinafter, also referred to as "second server system") 52 that provides a second service different from the first server system 51, or both, as needed. It has a configuration to output the executed command.

For example, the chatbot server device 30 of the present embodiment outputs a service providing command to the first server system 51 and outputs an information acquisition command to the second server system 52.

[B2.2] Configuration The chatbot server device 30 of the present embodiment is linked with each server system 50 based on the scenario set by the administrator as in the first embodiment, and each using the chatbot. It has a data processing unit 200 including a service control unit 210 that executes a service providing process for providing a service.

As in the first embodiment, the service control unit 210 of the present embodiment includes a chatbot management unit 211, a user input reception unit 212, a recognition processing unit 213, a selection processing unit 215, and a command generation processing unit. Has 216.

On the other hand, the command generation processing unit 216 of the present embodiment is based on the information acquisition command for acquiring the user-related information for the second service and the acquired user-related information for the second service, in addition to the processing of the first embodiment. Then, each service providing command for providing the first service to a specific user is generated.

Then, the command generation processing unit 216 of the present embodiment outputs the service providing command to the first server system 51, and outputs the information acquisition command to the second server system 52.

The details of the command generation processing including the guidance control processing and the output control processing in the command generation processing unit 216 of the present embodiment will be described later.

[B2.3] Command generation processing including guidance control processing and output control processing Next, command generation processing including guidance control processing and output control processing executed by the command generation processing unit 216 of the present embodiment with reference to FIG. The details of are explained. Note that FIG. 8 is a diagram for explaining a command generation process including the guidance control process and the output control process of the present embodiment.

(Overview of command generation process)
When the service to be enjoyed by the specific user and the scenario data in the service are selected by the selection processing unit 215 by the selection processing unit 216, the command generation processing unit 216 also selects the specific user of the specific user already specified, as in the first embodiment. A server system (that is, a first) that searches the user information DB 333 based on the ID, identifies the user information (login ID and login password) of the specific user, and provides the first service in which the specified user information is selected. Output to server system) 51.

That is, the command generation processing unit 216 selects a service (that is, a first service) to be enjoyed by the specific user based on the timing at which the specific user logs in or the input text recognized according to the login scenario. When it is determined that the selection timing is to be performed and the first service is selected, information regarding the first service from the first server system 51 can be provided to the user terminal device 10 of a specific user (that is,). , Login state where you logged in to the first service), and execute command generation processing including output control processing.

Then, when the command generation processing unit 216 is logged in to the first service, the command generation processing unit 216 executes the guidance control process according to the scenario data selected by the selection process, as in the first embodiment, and the first Generates and outputs various commands to enjoy the service to a specific user.

In the present embodiment, as the selection timing, the timing when a specific user logs in or the timing when a given input text is recognized according to the login scenario is used, but predetermined flag information is used. The selection process may be executed and the command generation process may be executed at the timing when the set e-mail is received or at the timing when various notifications such as tasks and conference reservations set by each user are executed.

On the other hand, the command generation processing unit 216 of the present embodiment is given information about a second service different from the first service (hereinafter referred to as "second service information") during such login to the first service. ) Is used to execute various processes for providing the first service to a specific user.

In particular, when the command generation processing unit 216 determines the service content of the first service desired by the specific user according to the scenario data for the first service selected by the selection process, the command generation processing unit 216 acquires information from the second server system 52. Command generation and output are executed, and service provision command generation and output are executed for the first server system 51 based on the information acquired from the second server system 52.

Further, in this case, the command generation processing unit 216 executes the guidance control process via the user terminal device 10 owned by the specific user, and interacts with the specific user according to the scenario data to provide another service. The service content of the first service is determined including the use of (that is, the second service) (specifically, the use of user-related information used for other services).

Specifically, as illustrated in FIG. 7, the command generation processing unit 216 executes the guidance control process according to the scenario data for the first service while executing the guidance control process.
(A1) Generation of an information acquisition command for acquiring information about a second service used for the first service and a specific user in the second service (that is, user-related information for the second service in the specific user), and applicable. Execute output to the second server system,
(A2) Based on the user-related information for the second service acquired by the information acquisition command, the service provision command for providing the selected first service to a specific user is generated and output to the corresponding first server system 51 is executed. do.

Then, as illustrated in FIG. 7, the command generation processing unit 216 has various types of services related to the first service acquired from the first server system 51 based on various service provision commands in order to allow a specific user to enjoy the first service. Information is transmitted (provided) to the user terminal device 10 of a specific user.

In addition, in FIG. 7, when the selection process in which the first service is selected is executed due to the selection timing or the like (see [1]), an inquiry to a specific user or input of an input text based on the guidance control process is performed. Is recognized and the content of the first service is determined (see [2a] and [2b]), an information acquisition command is generated based on the inquiry of a specific user and the recognized input text, and the second server It is exemplified that it is output to the system 52 (see [3] and [4]).

Further, in FIG. 7, when the user-related information for the second service is output from the second server system 52 based on the information acquisition command (see [5]), it is based on the user-related information for the second service. It is exemplified that a service providing command is generated and output to the first server system 51 (see [6] and [7]).

Finally, in FIG. 7, the chat bot server device 30 (the information for providing the first service for the specific user to enjoy the first service based on the service providing command from the first server system 51 () Specifically, it is exemplified that the output is output to the user terminal device 10 of a specific user (see [8]) via the command generation processing unit 216).

On the other hand, the command generation processing unit 216 may generate various service provision commands and output them to the first server system 51 without being based on the user-related information for the second service before or after the generation of the information acquisition command. good.

Further, the command generation processing unit 216 executes the guidance control process and inputs and recognizes the information acquisition command or the service provision command in an interactive manner according to the selected scenario data, based on the input text of the specific user. May be generated.

Further, the command generation processing unit 216 generates a command for executing various processes for registering, browsing, updating (changing and deleting), and using the user information in the first service as the first service. You may.

(Information information acquisition command generation process)
The command generation processing unit 216 includes processing for generating an information report acquisition command (hereinafter, referred to as “information acquisition command generation processing”).
(A1-1) Log in to the second server system 52, which is another server system, with the user information of the specific user already specified when logging in to the first service.
(A1-2) Generates a command for acquiring preset user-related information of a specific user (that is, user-related information for a second service in a specific user) registered in the second server system 52, and also The process of outputting to the second server system 52 is executed.

In particular, the command generation processing unit 216 of the present embodiment is information to be registered by each user who uses the first service in order to acquire the user-related information for the second service, and is registered in association with the specific user. Information on the reference item to be used (that is, reference item information, hereinafter also referred to as "first service information") is used.

For example, the reference item information includes information on the task of the specific user, information for specifying the schedule of the specific user, attribute information of the specific user, information for specifying the reservation content of the specific user, and the information. It includes information about a specific user or a customer of the organization to which the specific user belongs.

Then, the command generation processing unit 216 is based on the reference item information (first service information), and is based on the information used when using the second service (hereinafter referred to as "second service information"). The information that matches the item information is used as the acquired item information (that is, the user-related information for the second service), and the information acquisition command to be acquired is generated.

Specifically, the command generation processing unit 216 reads out reference item information which is one or more predetermined items and is associated with a specific user and stored in advance in the scenario DB 332.

Then, the command generation processing unit 216 accesses the second server system 52 and specifies the second service information by the guidance control process or based on the read reference item information while specifying the preset second service information. The information that matches the reference item information from the second service information is generated as the acquisition item information, and the information acquisition command to be acquired is generated and output.

On the other hand, the command generation processing unit 216 does not use the reference item information when generating the information acquisition command, and is a specific user or a user different from the specific user and the specific user and has a given condition. The user-related information for the second service of the user (hereinafter referred to as "non-specific user") may be acquired.

Specifically, in this case, the command generation processing unit 216 uses the second server system 52 as the information acquisition command, and the specific user, or the specific user and the non-specific user, as the user-related information for the second service. A command for acquiring schedule information (for example, schedule information having a schedule up to two weeks ahead from the current time) related to the schedule may be generated.

In particular, when a reservation management service for making an event reservation such as a conference reservation in which a plurality of users participate is executed as the first service, the information used for the second service such as the schedule information of a specific user or a non-specific user is used as it is in the second service. In order to use it for the first service as user-related information for the second service, the command generation processing unit 216 acquires the information managed in the second server system 52 as it is as the user-related information for the second service, and causes the first server system 51 to use it as it is. May be provided.

Further, the command generation processing unit 216 does not use the reference item information when generating the information acquisition command, and uses the attribute information indicating the attribute of the specific user provided by the second service as the user-related information for the second service. You may generate a command to get.

In the present embodiment, when the information acquisition command is generated without using the reference item information, the second server system 52 is different from the case of the information acquisition command generated when the reference item information is used. The stored information itself corresponds to the user-related information for the second service.

(Service provision command (registration command) generation process)
The command generation processing unit 216 first generates a service provision command (hereinafter referred to as "service provision command generation processing") based on the second service user-related information acquired from the second server system 52. Generate a service providing command for a specific user to enjoy the service, and execute output to the first server system 51.

Then, the command generation processing unit 216 provides the first service to the specific user via the user terminal device 10 of the specific user in conjunction with the first server system 51 based on the service provision command.

Specifically, in the same manner as described above, when the command generation processing unit 216 acquires the acquisition item information (user-related information for the second service) that matches the reference item information by the information acquisition command, it is used as a service provision command. , A service provision command (hereinafter, also referred to as “registration command”) is generated in which the acquired acquisition item information is associated with a specific user and registered on the first server system 51 as user-related information for the first service. , Output to the first server system 51.

On the other hand, the command generation processing unit 216 generates the user-related information for the first service based on the acquired acquisition item information in the generation of the registration command, and specifies the generated user-related information for the first service. A registration command to be registered on the first server system 51 may be generated in association with the user.

For example, when some information is insufficient for registering the acquired item information as it is as described above, or when the acquired item information contains information to be corrected, a command is generated. The processing unit 216 adds missing information (hereinafter referred to as "missing information") to the acquired acquired item information, or includes information to be corrected included in the acquired item information (hereinafter referred to as "correction information"). ) May be changed to generate acquired item information including added missing information and changed correction information as user-related information for the first service.

Specifically, the command generation processing unit 216 presents the acquired acquisition item information to the user terminal device 10 of the specific user for confirmation, and guides the acquired item information based on the presented acquisition item information. The control process is executed, the missing information is added or the correction information is changed interactively according to the selected scenario data, and the user-related information for the first service is generated.

Then, in this case, the command generation processing unit 216 transfers the generated user-related information for the first service (that is, the acquired item information to which the missing information is added or the specific information is corrected) to the specific user. A registration command to be registered on the first server system 51 is generated in association with each other and output to the first server system 51.

(Example 1 of command generation processing 1 / Task management service using e-mail service)
The first server system 51 has a function for providing a task management service as a first service to each user, and the second server system 52 e-mails each user as a second service. When the command generation processing unit 216 has a function for providing an e-mail service that manages e-mail including sending and receiving of the above-mentioned, when newly registering a task of a specific user, the above-mentioned acquisition Generate an information acquisition command to acquire item information.

That is, in this case, the command generation processing unit 216 of the present embodiment determines whether or not each item (for example, task content, delivery date and deadline, various labels, and reminder can be set) to be registered as a task of a specific user. The reference item information for which the notification time) is specified is read from the scenario DB 332.

Then, when the command generation processing unit 216 accesses the second server system 52 by generating and outputting an information acquisition command based on the reference item information, the e-mail already stored in the second server system 52 (the first). Information that matches the reference item information (user-related information for the second service) is acquired from (2 service information).

For example, the command generation processing unit 216 is set in advance to specify predetermined flag information (flag information indicating that the e-mail is used for task management by a specific user) set for a specific user. Identify each user's email.

Further, for example, one or more reference texts to be detected from the e-mail are specified in advance for each item of the reference item information, and the command generation processing unit 216 searches the e-mail specified by the reference text. , Get the same text as the corresponding item.

The flag information may be set in advance by a specific user, or it may be set interactively according to the selected scenario data by executing the guidance control process when generating the information acquisition command. May be good.

Further, the command generation processing unit 216 executes guidance control processing when acquiring information matching the reference item information from the e-mail, and interactively selects each item in the acquired item information according to the selected scenario data. You may check and add or modify each item as necessary.

Further, the command generation processing unit 216 may use dictionary data to detect text similar to the reference text when searching the e-mail by the reference text, or may use natural language processing such as morphological analysis and parsing. Then, the information matching the reference item information may be obtained from the e-mail as described above.

On the other hand, in this case, the command generation processing unit 216 of the present embodiment has, as a new task of a specific user, for example, task content, delivery date and deadline, various labels, whether or not a reminder can be set, notification time, and the like. Along with the acquired item information that matches the reference item information of the above, a registration command to be registered in association with the specific user ID is generated on the first server system 51.

Then, in this case, when the first server system 51 receives the above registration command, the acquisition item information received together with the registration command is registered as a new task of the specific user.

Further, for example, when the task content, delivery date, label, and reminder setting are set as information to be registered as reference item information, the delivery date information is acquired item information acquired from the second server system 52. If it is not included in, the command generation processing unit 216 adds the delivery date information as insufficient information to the acquired item information acquired by executing the guidance control process.

Then, the command generation processing unit 216 generates a registration command for registering the acquired item information to which the delivery date information is added as the first service user-related information in association with the specific fixed user on the first server system 51. ..

(Example 2 of command generation processing / reservation management service using schedule management service)
For example, the first server system 51 has a function for providing each user with a conference room reservation management service that manages conference room reservations as a first service, and the second server system 52 schedules. When the conference room reservation is newly performed when the function for providing the schedule management service to be managed is provided, the command generation processing unit 216 generates an information acquisition command for acquiring the above-mentioned acquisition item information. ..

That is, in this case, the command generation processing unit 216 specifies, for example, a user having a condition as a user convened in a conference held by a specific user as a non-specific user as a given condition. Generate a command to acquire the schedule information of the specified non-specific user together with the specific user.

Further, when the command generation processing unit 216 acquires the schedule information of the specific user or the specific user and the non-specific user from the second server system 52 as the user-related information for the second service, the command generation processing unit 216 is based on the acquired schedule information of the user. Then, a service providing command for determining the date and place of the meeting is generated and provided to the first server system 51.

In particular, in this case, the command generation processing unit 216 is requested to indicate the request of a specific user such as the date and time when the conference can be held and the essential equipment in the conference by executing the guidance control process when generating the service provision command. While acquiring information, based on these request information and user's schedule information, request to present candidates for the date and time and place of the meeting, determine the date and time and place of the meeting, or reserve (register) the decision. A command to be executed (hereinafter referred to as "reserved command") may be generated.

The first server system 51 that provides such a conference room reservation management service manages information on the free time of the place where the conference is executed, and acquires schedule information of each user who is scheduled to attend the conference. By doing so, the function of determining the date and time and place of the meeting executed by specific users and non-specific users while referring to the information on the free time of the place where the conference is executed, and the candidate of the date and place where the conference can be held. It has a function to propose.

On the other hand, for example, the first server system 51 is a reservation management service that manages reservations for training (including outside and inside the company), various diagnoses such as health examinations, and various medical appointments including medical examinations by industrial physicians. When the second server system 52 has a function for providing a schedule management service for managing a schedule and various reservations are made, a command is generated. The processing unit 216 may generate an information acquisition command for acquiring schedule information (user-related information for the second service) of a specific user.

Further, in this case, when the command generation processing unit 216 acquires the schedule information of the specific user from the second server system 52 as the user-related information for the second service, the acquisition is performed in the same manner as the reservation management service of the conference room. Based on the user's schedule information, a service providing command for determining the type, date and time, venue, etc. of the training desired by the specific user is generated and provided to the first server system 51.

The first server system 51, which provides such training and reservation management services for various medical treatment reservations, manages free time information for each training and medical treatment, identifies the desired training and medical treatment, and identifies the desired training and medical treatment. In addition, if the schedule information of each user is acquired, the date and time of reservation and the venue and hospital are determined based on the instructions of a specific user while referring to the information on the free time of the venue and hospital where the desired training and medical treatment are performed. It has a function, a date and time when reservations can be made, and a function to propose candidates for venues and hospitals.

(Example 3 of command generation processing / Equipment management service using personnel management service)
For example, the first server system 51 has a function for providing an equipment management service for ordering equipment such as business cards (whether inside or outside), and the second server system 52 is, for example, a personnel management information service. Command generation processing unit when reordering business cards when it has a function to provide an attribute management service that manages the attributes of each user in the organization (for example, attributes related to the organization such as a company). 216 generates an information acquisition command for acquiring the above-mentioned acquisition item information.

In particular, in this case, the command generation processing unit 216 generates a command for acquiring attribute information such as the affiliation, name, job title, and contact information of the specific user in the organization.

In this case, the command generation processing unit 216 may, for example, acquire only the necessary attribute information by using the above-mentioned reference item information among the already registered attribute information, or the reference. You may acquire all attribute information or only predetermined attribute information without using item information.

On the other hand, when the command generation processing unit 216 executes the equipment management service as the first service, the company to which each user belongs, such as the individual ID in the organization, the occupational area, the affiliation name, the affiliation ID, the affiliation contact information, and the personal information, etc. Attribute information registered to manage each user in the organization is acquired from the second server system 52 as user-related information for the second service, and a service provision command is generated based on the acquired attribute information. 1 Provided to the server system 51.

At this time, the command generation processing unit 216 also includes the attribute information of the specific user included in the order history information (hereinafter referred to as "order history information") stored in the first server system 51, and the second. A service provision command that causes the first server system 51 to execute an order for equipment (for example, a business card) based on the comparison result with the attribute information (user-related information for the second service) acquired from the server system 52. To generate.

In particular, in this case, the command generation processing unit 216 compares the attribute information of the order history information with the acquired attribute information as the user-related information for the second service as described above, and information of different parts. Is detected, the attribute information of the corresponding specific user included in the order history information is changed to the information of the user-related information for the second service, and the business card is ordered according to the content reflecting the changed information. Generate a service providing command to be executed by the first server system 51.

[B3] Operation of command generation processing including guidance control processing and output control processing Next, command generation processing including guidance control processing and output control processing executed in the chatbot server device 30 of the present embodiment with reference to FIG. The flow of is explained.

Note that FIG. 6 is a flowchart showing a command generation process including the guidance control process and the output control process executed in the chatbot server device 30 of the present embodiment.

In this operation, it is assumed that various scenario data are already stored in the scenario DB 332, and various user information of the corresponding user is already stored in the user information DB 333.

First, when the chatbot management unit 211 detects that the chatbot service has been accessed from the user terminal device 10 via the communication control unit 310 (step S201), the chatbot management unit 211 is for the user based on the login scenario data. While interlocking with the terminal device 10, it interlocks with the user input reception unit 212 and the recognition processing unit 213, executes user authentication to log in to the chatbot service, and executes the login process (step S202).

Next, when the chatbot management unit 211 executes login by user authentication (step S203), the chatbot management unit 211 identifies the accessing user as a specific user based on information such as the login ID when the user authentication is executed (step S203). S204).

Next, the selection processing unit 215 interlocks with the user input reception unit 212 and the recognition processing unit 213, and from the user ID of the specific user, the input text input and recognized based on the login scenario, and the service and scenario data. Is selected (step S205).

At this time, the selection processing unit 215 has a first server system 51 that provides a service (that is, a first service) to a specific user according to scenario data, and a service that uses given information to provide the service. (That is, the second server system 52 that provides (that is, the second service) is selected. However, the selection processing unit 215 may select a plurality of second server systems 52.

Next, the command generation processing unit 216 interlocks with the user terminal device 10 and executes a guidance control process for inducing input of command-related information based on the selected scenario data, while the second server system 52 to the second. (2) The information acquisition command generation process for generating the information acquisition command for acquiring the user-related information for the service is executed (step S206).

Next, the command generation processing unit 216 executes an output control process for outputting the generated information acquisition command to the corresponding second server system 52 via the communication control unit 310 (step S207).

Next, when the command generation processing unit 216 acquires the user-related information for the second service from the second server system 52 via the communication control unit 310 (step S208), the command generation processing unit 216 is based on the acquired user-related information for the second service. Then, the service provision command generation process for generating the service provision command for providing the first service to the specific user is executed (step S209).

Next, the command generation processing unit 216 executes an output control process for outputting the generated service providing command to the corresponding first server system 51 via the communication control unit 310 (step S210).

Finally, when the command generation processing unit 216 acquires the information for enjoying the first service from the first server system 51 based on the service providing command via the communication control unit 310 (step S211), the command generation processing unit 216 acquires the information. Information is transmitted to the corresponding user terminal device 10 (step S212), and this operation is terminated.

[B4] Modification Example Next, a modification of the present embodiment will be described. As the modified example of the present embodiment, the following modified example can be applied in addition to the modified example similar to the first embodiment.

(Modification B-1)
Instead of the registration command, the command generation processing unit 216 may generate a provision command that provides the user with the user-related information for the first service registered in the first server system 51.

That is, the command generation processing unit 216 causes a specific user to view information registered in the first server system such as a task, a schedule, or a reservation, or specifies information for which a deadline or a delivery date is specified. A command for notifying the user based on the deadline and the delivery date may be generated as a providing command and provided to the first server system 51.

For example, in this case, as described above, the command generation processing unit 216 manages the acquisition item information registered in the task management service, the reservation completion information indicating the contents reserved in the reservation management service such as the conference room, and the equipment management. A provision command for providing the user-related information for the first service to a specific user is generated in order to allow the user to browse the user-related information for the first service such as the order completion information indicating the contents of the order in the service.

Further, for example, in this case, the command generation processing unit 216 places an order in the acquisition item information registered in the task management service, the reservation completion information indicating the reservation contents in the reservation management service such as the conference room, and the equipment management service. The user-related information for the first service already registered in the first server system 51, such as the order completion information indicating the contents, is notified to the specific user at a predetermined timing via the user terminal device 10 of the specific user. You may generate a command to do so.

The predetermined timing is the time desired by the specific user (starting time), the timing of the first login every day, the delivery date or deadline date, or a predetermined time before the delivery date or deadline date (10 minutes). The timing of before, 12 hours before, one day before, one week before, etc.) is used.

(Modification B-2)
In the present embodiment, the user-related information for the second service is acquired from the second server system 52 without using the reference item information in order to enjoy the first service, and the user-related information for the second service is used for the second service. One service may be enjoyed by a specific user.

That is, in this case, the command generation processing unit 216 acquires the user-related information for the second service from the second server system 52 without using the reference item information in order to enjoy the first service, and the acquisition thereof. The generated user-related information for the first service is generated based on the user-related information for the second service, and the generated user-related information for the first service is registered on the first server system 51 in association with a specific user. Execute command generation processing.

In particular, in this variant, the schedule management service is used as the second service, and various types of event reservations such as reservations for training (including outside and inside the company) or medical examinations including health examinations and other diagnoses and medical examinations are made. This is an embodiment for providing a reservation management service for managing reservations as a first service.

Specifically, the command generation processing unit 216 is linked with the second server system 52 and the user terminal device 10 of a specific user in the same manner as the reservation management service of the conference room described above, and during the execution of the reservation management service, The schedule data of a specific user is acquired as the user-related information for the second service, and the service provision command for using the acquired user-related information for the second service as it is for the reservation management service is generated in the first server system 51. offer.

For example, when the command generation processing unit 216 executes the training reservation management service as the first service, the second server system uses the schedule information of the specific user as the user-related information for the second service during the execution of the training reservation. A service provision command for reserving training desired by a specific user and satisfying each condition is generated and provided to the first server system 51 based on the schedule information of the acquired user acquired from 52.

Further, for example, the command generation processing unit 216 is to specify the training desired by a specific user such as "English training" or "the training of the day after tomorrow" by executing the guidance control processing when generating the service provision command. (Hereinafter referred to as "desired condition") is acquired as condition information, and based on these condition information and the schedule information of a specific user, a request for presentation of a corresponding training candidate or a reservation for a desired training is made. You may generate a reservation command to execute (registration).

In addition, the first server system 51 that provides such a training reservation management service includes a plurality of trainings (recruitment, deadline, etc.) that can be taken by a specific user, a reserved training list of each user, and already taken. It manages the training list.

Further, if the first server system 51 acquires the desired conditions from the user by executing the inductive control process, the first server system 51 determines whether or not the attendance is possible, such as the schedule of each user and the number of participants, and executes the reservation. It has a function to search, propose, and wait for cancellation of training that matches the user's wishes, and to inquire about already reserved training and attendance history.

Then, in this modification, the command generation processing unit 216 is a reservation command for executing a request for presenting a candidate for the corresponding training or a reservation (registration) for the desired training based on the condition information and the user's schedule information. If so, the reservation method is not limited.

For example, the command generation processing unit 216 determines whether or not the training can be taken by referring to the schedule information after specifying the training desired by the specific user based on the desired conditions for specifying the training desired by the specific user. , You may generate a command to execute a reservation when it is determined that you can take a course, or you can generate a command to execute a reservation after presenting the training that can be taken based on the desired conditions and schedule information. May be good.

Further, the command generation processing unit 216 may generate a command (including a reminder) for registering a schedule for attending the training to the schedule management service as the second service when the reservation for the training is completed.

On the other hand, for example, when the command generation processing unit 216 executes the health examination reservation management service as the first service, the schedule information of the specific user is used as the user-related information for the second service while the health examination reservation is being executed. A service providing command that is acquired from the second server system 52 and reserves a health examination satisfying the user's desired conditions is generated and provided to the first server system 51 based on the acquired schedule information of the user.

Further, for example, the command generation processing unit 216 executes the guidance control process when generating the service provision command, so that the medical examination subject desired by the specific user, the past medical examination subject and the received contents of the specific user are received. While acquiring request information indicating the request of a specific user such as, a reservation to execute a reservation (registration) of a medical examination item, a medical examination date and time, and a medical examination place based on the request information and the user's schedule information. You may generate a command.

The first server system 51, which provides such a training reservation management service, manages information on free time for medical treatment such as a hospital that executes medical treatment, and if the schedule information of the corresponding user is acquired, the schedule information of the corresponding user can be obtained. Refer to the information on the consultation items desired by the user, the estimated consultation completion time, and the free time of the place (hospital or clinic) where the medical examination is to be received, and refer to the consultation items, consultation location, and estimated consultation completion time of the specific user. It also has a function of determining the date and time of consultation and a function of proposing candidates for consultation items, dates and places where consultation is possible.

Further, when the reservation for the health examination is completed, the command generation processing unit 216 may generate a command (including a reminder) for registering the schedule for receiving the health examination to the schedule management service as the second service.

On the other hand, the command generation processing unit 216 provides the user with the user-related information for the first service registered in the first server system 51 (that is, the reservation completion information for which the reservation is completed by the reservation command) by browsing or the like. May be generated.

That is, the command generation processing unit 216 may interlock with the first server system 51 to generate a command for a specific user to view the reservation completion information as a providing command and provide the command to the first server system 51.

Further, when the first server system 51 receives such a provided command, the first server system 51 causes the specific user to browse the reservation completion information via the user terminal device 10 of the specific user.

(Modification B-3)
In this modification, as in the modification B2, the user-related information for the second service is acquired from the second server system 52 without using the reference item information in order to enjoy the first service, and the user for the second service is obtained. This is an embodiment in which a specific user enjoys the first service by using related information.

In particular, this modification is an example in which a specific user enjoys a service of making a business trip application as a first service by using a flight reservation service as a second service.

Specifically, the command generation processing unit 216 is selected by interlocking with the second server system 52 and the user terminal device 10 of a specific user to execute guidance control processing during execution of a business trip application in the first service. By interacting with a specific user according to the scenario data, a predetermined item is set and the reservation of the predetermined flight is confirmed.

For example, the command generation processing unit 216 may include flight information such as length of stay, country or region of stay, airline company, and flight number (hereinafter referred to as "flight information"), or information on candidates for the flight (hereinafter referred to as "flight information"). "Flight candidate information") is specified as user-related information for the second service, and the reservation is executed.

Then, when the flight reservation is confirmed, the command generation processing unit 216 acquires the flight information for which the reservation is confirmed as the user-related information for the second service, and makes a business trip application based on the acquired fried information. A service provision command is generated and provided to the first server system 51.

For example, the command generation processing unit 216 executes guidance control processing when generating a service provision command, while acquiring various information for making a business trip application such as the purpose of a business trip or a visited destination. A reservation command for executing a business trip request is generated as a service provision command based on the information and flight information of.

In the above modification, the command generation processing unit 216 provides a reservation management service such as a flight as the second service while the business trip application in the first service is being executed (that is, logging in to the first service). As the second service, each process related to flight reservation is executed first, and then the first server system 51 is logged in to perform various processes for a specific user of the first service. The process may be executed.

Further, in this modification, the command generation processing unit 216 may generate a reservation command for executing a business trip application based on the flight candidate information without completing the flight reservation in the second service.

On the other hand, the command generation processing unit 216 provides a provision command for providing the user with the user-related information for the first service (that is, the flight information for which the reservation is completed by the reservation command) registered in the first server system 51 by browsing or the like. May be generated.

That is, the command generation processing unit 216 may interlock with the first server system 51 to generate a command for a specific user to view flight information as a providing command and provide it to the first server system 51.

Further, when the first server system 51 receives such a provided command, the first server system 51 causes the specific user to browse the flight information via the command generation processing unit 216 and the user terminal device 10 of the specific user.

(Modification B-4)
In this modification, when the first service is a storage management service and the second service is an e-mail service or a personnel and labor management service, the first service is provided by using the information of the second service. This is an example.

In particular, this modification has a function for the first server system 51 to provide a storage management service for managing folders and data including management of access rights when each user accesses online storage. Example in the case where the second server system 52 has a function for providing an e-mail service for managing e-mail including transmission / reception of e-mails related to each user as a second service to each user. Is.

Specifically, the command generation processing unit 216 of this modification executes guidance control processing when managing such storage access rights, and interacts with a specific user according to the selected scenario data. Depending on the format, the conditions for a specific user (name, part of the name, occupational area, department name, etc.) to newly grant or delete the access right, and the target folder (hereinafter, "target folder") ”) Specify the reference item information indicating a part or all of the name or the name of the target folder having a work area with access authority.

Then, the command generation processing unit 216 obtains a new access right from the information already registered in the second server system 52 (information in the list of registered e-mail addresses) based on the specified reference item information. Generate an information acquisition command to acquire information (for example, user ID) of a target user who controls the access right such as addition or deletion as acquisition item information.

Further, when the command generation processing unit 216 acquires the acquisition item information for controlling the access right of one or more user IDs by the information acquisition command, the command generation processing unit 216 is linked with the first server system 51 to instruct the addition of the access right. In that case, specify the user who already has the access right to the target folder and exclude it, and in the case of the instruction to delete the access right, from the deletion target users who already have the access right in the target folder. Identify the applicable user.

Then, the command generation processing unit 216 newly registers the target folder to which the access right is added or deleted in the list of user IDs having the access right in the specific folder except for the specified excluded user. A command for registering a user ID or deleting a user ID to be deleted from the list of user IDs of the specified user to be deleted is generated.

The command generation processing unit 216 of this modification may execute guidance control processing for the target folder and be specified by an interactive format with a specific user according to the selected scenario data.

For example, when the command generation processing unit 216 acquires the input text of a specific user in the "folder of the accounting department" or the "same folder as the previous time", the access right of the folder owned by the accounting department or the previous first. 1 Specify the same folder used when using the service as the target folder.

Further, the command generation processing unit 216 executes a narrowing search by executing guidance control processing for the user ID and the target folder acquired as the acquisition item information when generating the command for additional registration or deletion of the access right. , The user ID and the target folder to which the access right is added or deleted may be narrowed down from the acquired user ID and the target folder.

Then, in this case, the command generation processing unit 216 has the user ID having the access right in the specific folder for the target folder to which the access right is added or deleted based on the narrowed down user ID and the target folder. Register a new user ID to be registered in the list of the user ID, or generate a command to delete the user ID to be deleted from the list of the user ID.

Further, although the command generation processing unit 216 uses the mail management system as the second service, a personnel and labor management service that manages the names, occupational areas, department names, etc. of users belonging to the organization may be used.

(Modification B-5)
This modification is an example for providing the first service by using the information of the second service when the first service is a business management service and the second service is a schedule management service.

In particular, in this modification, the first server system 51 has a function for providing each user with a business management service for managing the sales activities of each user as the first service, and the second server system 52 has a function. It is an embodiment in the case where it has a function for providing the schedule management service of each user as a second service to each user.

Specifically, the command generation processing unit 216 of this modification executes a predetermined keyword such as "... company proposal" or "... visit" or a guidance control process. Then, by interacting with a specific user according to the selected scenario data, the visited destination (customer name or person in charge), sales activity content, visit date and time, and the user name or user ID (employee number) of the specific user who visited. ) And other items related to sales activities are specified as standard item information.

Then, the command generation processing unit 216 acquires information that matches the reference information as acquisition item information from the schedule information of the specific user already registered in the second server system 52 based on the specified reference item information. Generate a command.

Further, when the command generation processing unit 216 acquires the acquired item information from the second server system 52 by the information acquisition command, the command generation processing unit 216 executes the invitation control process and interacts with the specific user according to the selected scenario data. Confirm, add or change the acquired item information such as the visited destination of the sales activity and the activity implementation date and time, and use the acquired item information confirmed, added or changed as the sales activity related information (user-related information for the first service). Generate (specify).

Then, the command generation processing unit 216 generates a registration command for registering the sales activity information of the specified specific user in association with the customer ID (in the case of a new one, the new ID) on the first server system 51. ..

At this time, the command generation processing unit 216 interlocks with the first server system 51, determines whether or not the specified visited destination matches the visited destination by referring to the past sales activity information, and determines whether or not the visited destination matches. If the past sales activity information that has the visited destination is already registered, register it in association with the past information, or add new information to the past information and register the registration command. Generate.

Further, in this case, when the first server system 51 receives the above registration command, the acquired item information received together with the registration command is registered as sales activity information in association with the customer ID.

On the other hand, when the command generation processing unit 216 identifies information that matches the condition information as the first service information regarding the sales activity information from the input designation information input or designated by the specific user by executing the guidance control process, the service is serviced. As a provided command, based on the information that matches the condition information, the relevant information is detected from the sales activity information (user-related information for the first service) already registered on the first server system 51, and the specific user is notified. Generate the command to present.

In particular, the command generation processing unit 216 is information for each user to browse in order to use the first service, and is reference information to be browsed by a specific user (that is, reference item information (first service information)). ) Is used.

When the first server system 51 receives the above service provision command, it detects the relevant information from the relevant business activity-related information.

Then, the command generation processing unit 216 acquires the detected information and presents it to the corresponding user terminal device 10.

(Modification B-6)
In this modification, the first service is a business management service that presents a means of communication from a specific user to another user, and the second service is an attendance management service that manages the whereabouts of each user. This is an embodiment for providing the first service by using the information of the service.

In particular, in this modification, the first server system 51 has a function of providing a business management service for managing the contact information of each user as the first service, and the second server system 52 is present. This is an example of a case where the user has a function for providing an attendance management service for managing the status (including during remote work) of each user such as when he / she is away from his / her desk, during a meeting, or when he / she is out.

Specifically, the command generation processing unit 216 of this modification sets the status of the corresponding user from the second server system 52 to the user-related information for the second service when the specific user executes a contact to another user. Generate the information acquisition command to be acquired as.

Further, when the command generation processing unit 216 acquires the status of another user as the user-related information for the second service from the second server system 52 by the information acquisition command, the user ID of the corresponding user and the acquired status are changed. Based on this, a service provision command that identifies and presents the means of communication and its information is generated.

In particular, in the first server system 51, an e-mail address, a mobile phone number, an extension number, a video conference ID, a chat ID, etc. are registered in association with each user ID for each user. It has a configuration that allows the optimum contact method to be selected according to the status.

For example, when the status of another user acquired from the second server system 52 is remote work, the command generation processing unit 216 generates a service providing command for inquiring the contact information together with the status of the remote work, and the first server. Output to system 51.

Then, the command generation processing unit 216 acquires the video conference ID, chat ID, and mobile phone number of another user as a communication means from the first server system 51, and uses these information for the user terminal device 10 of the specific user. Present to.

The command generation processing unit 216 acquires an extension number or a chat ID when the status acquired by the information acquisition command is the status of being enrolled, and electronically when the acquired status is the status of being out of the office. An e-mail address or a mobile phone number is acquired, or if the acquired status is in a meeting, a chat ID is acquired and the acquired contact information is presented to the user terminal device 10 of a specific user.

If a plurality of contacts can be presented in each status, a contact means selected in advance for each user may be set. In this case, the command generation processing unit 216 is the first server. In conjunction with the system 51, various communication means are presented to the user terminal device 10 of the specific user for each other user based on the set contents and the status.

[C] Third Embodiment Next, a third embodiment of the information processing system will be described with reference to FIGS. 10 and 11.

[C1] Outline of Information Processing System [C1.1] First, the information processing system 1 of the present embodiment will be described.

The information processing system 1 of the present embodiment is information on one or more reference items (that is, a reference) necessary for providing the service when the service is enjoyed in the information processing system of the first embodiment. It is characterized in that it uses given information (that is, service information) composed of item information) and the like.

In particular, the information processing system 1 of the present embodiment is input or input by a specific user such as an input text or an image based on condition information (that is, a reference item report) in which one or more predetermined conditions are defined. It has a configuration in which information matching the condition information is specified from the designated input designation information, and a service (that is, a first service) is provided to a specific user based on the specified information.

Since the information processing system 1 of the present embodiment has such a configuration, a plurality of network-type services can be seamlessly used by a simple user interface as in the first embodiment. At the same time, it is possible to improve the operability and convenience of the user.

In this embodiment, since the configuration related to the features other than the above feature points is the same as that in the first embodiment, the same members are designated by the same reference numerals and the description thereof will be omitted.
[C1.2] Configuration Next, the configuration of the information processing system 1 of the present embodiment will be described.

The information processing system 1 of the present embodiment includes a user terminal device 10, a chatbot server device 30 that seamlessly provides various services, and a plurality of server systems 50 that provide each service.

In particular, each server system 50 of the present embodiment has a configuration for providing a service to each user via the chatbot server device 30 while interlocking with the chatbot server device 30.

Further, each server system 50 has a communication function for communicating with the chatbot server device 30, and a storage management function for storing and managing service information including user information for providing each service to the user. ..

[C2] Outline of Chatbot Server Device [C2.1] Next, an outline of the chatbot server device 30 of the present embodiment will be described.

Similar to the first embodiment, the chatbot server device 30 of the present embodiment includes a user terminal device 10 used by the user, a plurality of server systems 50 that provide different services on the network to the user, and a network. It is a system that is connected to each of them interactively, supports user command input, and allows a given service to be enjoyed by the corresponding user (that is, a specific user).

Further, the chatbot server device 30 is similar to the first embodiment.
(A1) Text recognition processing,
(A2) User identification process,
(A3) Selection process for selecting the scenario data to be used and the server system to be linked (that is, process for selecting a service to be enjoyed by a specific user).
(A4) Command generation processing and
(A5) Command output control processing,
Has a configuration to execute.

On the other hand, in the process of (a4), the chatbot server device 30 of the present embodiment is different from the first embodiment in that condition information (that is, the first service) in which one or more predetermined conditions are defined is defined. Information), from the given information, the information that matches the condition information is specified as the user-related information for the first service, and the first service is specified based on the specified user-related information for the first service. It has a configuration to generate a service provision command to be provided to the user.

In particular, the chatbot server device 30 of the present embodiment has conditions necessary for registering tasks in task management, conditions necessary for managing business cards in business card management, and conditions necessary for ordering business cards. Conditional information such as conditions for accessing already stored folders and files is used.
[C2.2] Configuration Next, the configuration of the chatbot server device 30 of the present embodiment will be described.

Similar to the first embodiment, the chatbot server device 30 of the present embodiment is linked with each server system 50 based on a scenario set by the administrator to provide each service using the chatbot. It has a data processing unit 200 including a service control unit 210 that executes a service provision process.

As in the first embodiment, the service control unit 210 of the present embodiment includes a chatbot management unit 211, a user input reception unit 212, a recognition processing unit 213, a selection processing unit 215, and a command generation processing unit. Has 216.

On the other hand, the command generation processing unit 216 of the present embodiment is predetermined by executing the guidance control processing in addition to the processing of the first embodiment or in place of the processing of the first embodiment. Based on the first service information indicating the condition information in which the above conditions are defined, the specified information such as the input text input by the specific user or the specified various data (hereinafter referred to as "input designation information"). ), The information that matches the condition information is specified as the user-related information for the first service.

Then, the command generation processing unit 216 generates a service providing command for providing the first service to the specific user based on the specified user-related information for the first service, and transfers the generated service providing command to the first server system 51. Output.

The details of the command generation processing including the guidance control processing and the output control processing in the command generation processing unit 216 of the present embodiment will be described later.

[C2.3] Command generation processing including guidance control processing and output control processing Next, command generation processing including guidance control processing and output control processing executed by the command generation processing unit 216 of the present embodiment with reference to FIG. The details of are explained. Note that FIG. 9 is a diagram for explaining a command generation process including the guidance control process and the output control process of the present embodiment.

(Basic principle of command generation processing)
When the service to be enjoyed by the specific user and the scenario data in the service are selected by the selection processing unit 215 by the selection processing unit 216, the command generation processing unit 216 also selects the specific user of the specific user already specified, as in the first embodiment. A server system (that is, a first) that searches the user information DB 333 based on the ID, identifies the user information (login ID and login password) of the specific user, and provides the first service in which the specified user information is selected. Output to server system) 50.

That is, the command generation processing unit 216 selects a service (that is, a first service) to be enjoyed by the specific user based on the timing at which the specific user logs in or the input text recognized according to the login scenario. When it is determined that the selection timing is to be performed and the first service is selected, information regarding the first service from the first server system 51 can be provided to the user terminal device 10 of a specific user (that is,). , Login state where you logged in to the first service), and execute command generation processing including output control processing.

Then, when the command generation processing unit 216 is logged in to the first service, the command generation processing unit 216 executes guidance control processing according to the scenario data selected by the selection processing, as in the first embodiment, and the first Generates and outputs various commands to enjoy the service to a specific user.

In this embodiment, as the selection timing, the timing when a specific user logs in or the timing recognized according to the login scenario is used, but an e-mail in which predetermined flag information is set is used. The selection process may be executed and the command generation process may be executed at the timing of reception or at the timing when various notifications such as tasks and conference reservations set by each user are executed.

On the other hand, the command generation processing unit 216 of the present embodiment searches for given information to be registered, information for making a given reservation, or given information during login to such a first service. Information used when a specific user uses the first service, such as information for specifying the first service, is specified as user-related information for the first service, and the first service is provided based on the specified user-related information for the first service. Execute various processes to provide to a specific user.

In particular, the command generation processing unit 216 of this embodiment is
(A1) Information about tasks such as task contents and delivery dates and deadlines,
(A2) Customer information such as customer name, person in charge and contact information (for example, business card information),
(A3) Reservation management information indicating reservation items such as health examinations and training,
(A4) Business management information indicating ordering items such as equipment (including business cards),
(A5) Search key information used when searching for folders, data files, etc. in storage (hereinafter referred to as "search key information"),
(A6) Information on attendance such as working hours, breaks and vacations (hereinafter referred to as "attendance information") and information on the whereabouts of users (hereinafter referred to as "location information"),
(A7) Daily operations such as user's business trip application, information on expenses including user's travel expenses (transportation expenses, daily allowance, etc.) (hereinafter, also referred to as "expense information"), sales activities or progress of specific operations. Information (hereinafter also referred to as "business information")
(A8) Information on tickets for flights, railroads, or events (exhibitions and external seminars) (hereinafter, also referred to as "ticket information"), and
(A9) Order status for each customer and project (including estimated amount and order amount), transaction status including the order, billing amount for each customer and project, maximum credit amount for each customer, etc. with the customer Information about transactions (hereinafter also referred to as "transaction information"),
Is specified as the user-related information for the first service.

Further, in the condition information of the present embodiment, for example, in the above (a1)-(a9), when a given information is registered, the condition of the item necessary for the registration and a given reservation are executed. In some cases, the conditions of the items required to make the reservation, in the case of placing a given order, the conditions of the items required to place the order, or in the case of performing a given search, the search is executed. It contains information that indicates the conditions of the items necessary to do so.

The input designation information of the present embodiment includes, for example, an input text input and recognized by a specific user in accordance with the guidance control process, and a text recognized from image data input or designated by the specific user. And so on.

Further, the command generation processing unit 216 executes the guidance control process according to the scenario data for the first service selected by the selection process, and from the input designation information input or designated by the specific user, the relevant condition information. The information matching the above is specified as the user-related information for the first service, and the service provision command is generated and output.

Specifically, as illustrated in FIG. 9, the command generation processing unit 216 executes the guidance control process according to the scenario data for the first service while executing the guidance control process.
(B1) From the input designation information input or designated by a specific user by executing the guidance control process based on the first service information indicating the condition information in which one or more predetermined conditions are defined, the condition concerned. Information that matches the information is specified as user-related information for the first service, and
(B2) Based on the specified user-related information for the first service, a service providing command for providing the first service to the specific user is generated.

Further, in the process of (b2), the command generation processing unit 216 may perform the command generation processing unit 216.
(B2-1) A command for executing a process for newly registering user-related information for the first service (hereinafter, also referred to as "new information registration process") (hereinafter referred to as "new registration command").
(B2-2) A command for executing the presentation of already registered user-related information for the first service (hereinafter, also referred to as "registered information presentation processing") (hereinafter, referred to as "information presentation command"),. as well as,
(B2-3) A command (hereinafter referred to as "information update command") for executing the update of the user-related information for the first service that has already been registered (hereinafter, also referred to as "registered information update process").
To generate.

Then, as illustrated in FIG. 9, the command generation processing unit 216 is the first based on various service provision commands (new registration command, information presentation command, or information update command) in order to allow a specific user to enjoy the first service. 1 Various information regarding the first service acquired from the server system 51 is transmitted (provided) to the user terminal device 10 of a specific user.

In addition, in FIG. 9, when the selection process in which the first service is selected is executed due to the selection timing or the like (see [1]), an inquiry to a specific user or input of an input text based on the guidance control process is performed. Is recognized and the content of the first service is determined (see [2a] and [2b]), the user-related information for the first service is specified based on the inquiry of the specific user and the recognized input text. (See [3].) Is exemplified.

Further, in FIG. 7, a service provision command (new registration command, information presentation command, or information update command) is generated based on the specified user-related information for the first service and is output to the first server system 51 (in FIG. 7). [4] and [5] are exemplified.

Finally, in FIG. 7, the chat bot server device 30 (the information for providing the first service for the specific user to enjoy the first service based on the service providing command from the first server system 51 () Specifically, it is exemplified that the output is output to the user terminal device 10 of a specific user (see [6]) via the command generation processing unit 216).

(New information registration process)
The command generation processing unit 216 is input designation information input or designated by a specific user by executing guidance control processing based on the first service information indicating condition information in which one or more predetermined conditions are defined. When the information matching the condition information (that is, the user-related information for the first service) is specified from the above, the specified user-related information for the first service is associated with the specific user as a service provision command on the first server system 51. Generate a command to register in.

In particular, the command generation processing unit 216 is information to be registered by each user in order to use the first service, and is information on a reference item associated with a specific user and registered (that is, reference item information (that is, reference item information (that is, reference item information). First service information)) is used.

Specifically, the command generation processing unit 216 specifies information matching the reference item information from the input text input and recognized by the specific user in the guidance control process as the user-related information for the first service. do.

Then, the command generation processing unit 216 generates a service provision command (that is, a registration command) for registering the specified user-related information for the first service on the first server system 51 in association with the specific user, and the first service is generated. 1 Output to the server system 51.

When the first server system 51 receives the above-mentioned service providing command, the first server system 51 registers the received first service user-related information together with the service providing command.

(Presentation of registered user-related information for the first service)
When the command generation processing unit 216 identifies information that matches the condition information as the first service information from the input specification information input or specified by the specific user by executing the guidance control process, the command generation processing unit 216 determines the condition as a service providing command. Based on the information that matches the information, a command that detects the relevant information from the user-related information for the first service already registered on the first server system 51 and presents it to a specific user is generated.

In particular, the command generation processing unit 216 is information for each user to browse in order to use the first service, and is reference information to be browsed by a specific user (that is, reference item information (first service information)). ) Is used.

Specifically, the command generation processing unit 216 is input by a specific user in accordance with the guidance control processing when the user-related information for the first service is already registered in the first server system 51 as described above. From the recognized input text, information that matches the reference item information and is desired to be presented by a specific user (hereinafter, also referred to as "presentation request information") is specified.

Then, the command generation processing unit 216 searches for the first server system 51 based on the presentation request information that matches the reference item information, and the user-related information for the first service already registered on the first server system 51. From among them, the corresponding information is detected, and a command for presenting the detected information to a specific user as detection information (including browsing and notification (reminder)) is generated and output to the first server system 51.

When the first server system 51 receives the above-mentioned service providing command, the first server system 51 detects the corresponding information from the corresponding first service user-related information.

Then, when the command generation processing unit 216 acquires the detected information, it presents it to the corresponding user terminal device 10.

(Update of registered user-related information for the first service)
When the command generation processing unit 216 identifies information that matches the condition information as the first service information from the input specification information input or specified by the specific user by executing the guidance control process, the command generation processing unit 216 determines the condition as a service providing command. Based on the information that matches the information, a command for updating the contents of the user-related information for the first service already registered on the first server system 51 is generated.

In particular, the command generation processing unit 216 is information indicating the updated contents of the user-related information for the first service registered on the first server system 51 in order to use the first service (that is, the reference item information (the first). 1 Service information)) is used.

Specifically, the command generation processing unit 216 is input by a specific user in accordance with the guidance control processing when the user-related information for the first service is already registered in the first server system 51 as described above. From the recognized input text, information that matches the reference item information and is desired to be updated by a specific user (hereinafter referred to as "update request information") is specified.

Then, the command generation processing unit 216 searches for the first server system 51 based on the specified update request information, and corresponds to the corresponding user-related information for the first service already registered on the first server system 51. A command to update the detected information is generated based on the update request information, and the command is output to the first server system 51.

When the first server system 51 receives the above service providing command, the first server system 51 updates the corresponding user-related information for the first service.

(Example 1 of command generation processing 1 / Task management service)
When the first server system 51 has a function for providing a task management service as a first service to each user and a new task of a specific user is registered, the command generation processing unit 216 Executes the guidance control process, and based on the reference item information, the information of each item to be registered regarding the task of the specific user is input to the user for the first service by the interactive format with the specific user according to the selected scenario data. Identify as relevant information.

For example, the command generation processing unit 216 specifies the task content, delivery date and deadline, various labels, and whether or not to set a reminder and each information of the notification time as information of each item to be registered as a task of a specific user. do.

Then, as a new task of the specific user, the command generation processing unit 216 is the first that matches the reference item information such as the task content, the delivery date and deadline, various labels, and whether or not the reminder can be set and the notification time. A registration command to be registered in association with a specific user ID is generated on the first server system 51 together with the service user-related information.

Then, in this case, when the first server system 51 receives the above registration command, the acquisition item information received together with the registration command is registered as a new task of the specific user.

When the command generation processing unit 216 periodically acquires the schedule information of the specific user, the command generation processing unit 216 causes the specific user to refer to the free time of the new task of the specific user by the guidance control process. You may specify the execution time and delivery date of the task.

On the other hand, the command generation processing unit 216 identifies and identifies the corresponding first service user-related information from the first service user-related information already registered in the first server system 51 as described above. A presentation command for presenting the user-related information for one service to a specific user, or an update command for updating a part or all of the specified user-related information for the first service may be generated.

For example, when the selection timing is the start time of the business or the time desired by the specific user, the command generation processing unit 216 identifies and identifies the task whose delivery date is registered on the day and the next day of the selection timing. The presentation command may be generated to present (including browsing and notification (reminder)) to a specific user as the user-related information for the first service.

Further, for example, when the selection timing is the start time of a task such as a meeting or the timing before a predetermined time (10 minutes) with respect to the start time, the command generation processing unit 216 identifies the corresponding task. A presentation command that presents the information of the specified task to the specific user as the user-related information for the first service may be generated.

In this case, for example, the selection timing related to the task is registered in advance in the scenario data of the specific user according to the operation of the specific user, and the command generation processing unit 216 is in line with the scenario data in the task management service. Generate a presentation command.

(Example 2 of command generation processing / Attendance management service)
The first server system 51 has a function for providing each user with an attendance management service such as attendance management and location management of a user or a member of a group or organization to which the user belongs as a first service. In this case, the command generation processing unit 216 guides the user to newly register information about the attendance of a specific user (hereinafter referred to as "attendance-related information") (past attendance registration, future attendance permission application, etc.). The control process is executed, and the information of each item to be registered regarding the attendance of the specific user is acquired based on the reference item information by the interactive format with the specific user according to the selected scenario data. Item information (for the first service) User-related information).

For example, when registering unregistered past attendance as attendance-related information, the command generation processing unit 216 should register each item as past unregistered attendance-related information of a specific user based on the reference item information. As information on, the first is the working hours, the presence / absence / number / length of breaks, the registration destination, the work content, and the presence / absence / length of overtime work (so-called overtime work) / the presence / absence of prior permission for the overtime work. Specified as user-related information for services.

Further, the command generation processing unit 216 generates a registration command for registering the past unregistered attendance-related information of the specified specific user on the first server system 51 in association with the specific user ID.

Then, in this case, when the first server system 51 receives the above registration command, the acquisition item information received together with the registration command is registered as a new task of the specific user.

The command generation processing unit 216 is used to specify the information of each item to be registered as the attendance-related information of the specific user.
(C1) Login timing (including when returning from sleep state) and log-out timing of a specific user on a specific day such as the previous day.
(C2) Predetermined start timing and end timing of work,
(C3) Start timing and end timing of each business based on a given schedule for a specific user, or
(C4) Start time and end time of the user terminal device 10 of a specific user,
Etc. may be obtained from a server system 50 that provides other services (for example, a second server system 52 that provides a schedule management service), and each item to be registered as attendance-related information of a specific user may be proposed. However, when the proposal contents are duplicated due to the information of (c1)-(c4), the command generation processing unit 216 may adopt, for example, a proposal having a longer period, or set a priority in advance. , High-priority proposals may be adopted and presented to specific users.

Further, the command generation processing unit 216 may specify each item to be registered as attendance-related information of the specific user by interacting with the specific user by the guidance control process instead of or in addition to the above. good.

At this time, when the command generation processing unit 216 receives an instruction from a specific user such as "attendance similar to the previous day", the first server system 51 inputs the attendance-related information (that is, history information) of the corresponding day. It may be obtained from and presented to a specific user.

Further, the command generation processing unit 216 may use the login timing (including the time of returning from the sleep state) and log-out timing of a specific user, the start timing of a business, the end timing of a business, or a given schedule or business of a specific user. It is preferable to execute the above command generation process on the premise of executing the selection process at the timing when registration or application of the attendance-related information such as the start timing and the end timing of the above is recommended.

On the other hand, in the first server system 51, for each user, the actual working hours, the total working hours, the presence or absence of excess or deficiency with respect to the total working hours, the hours, the legal holiday working hours, the 36 agreement reference hours, and the paid leave. Information related to attendance such as the number of remaining days is managed, and in this case, the command generation processing unit 216 issues an information acquisition command to acquire each information in response to an inquiry of a specific user when newly registering attendance-related information. May be generated.

Further, in this case, the first server system 51 is predetermined, for example, when the paid leave is not consumed by the predetermined deadline, or when the overtime working hours are likely to exceed the time specified in the 36 Agreement. It may be determined that a certain threshold value has been exceeded with respect to the standard.

In this case, the command generation processing unit 216 warns the specific user (specifically, the user terminal device 10) in conjunction with the first server system 51 when newly registering the attendance-related information. You may execute the process of notifying. However, the command generation processing unit 216, in conjunction with the first server system 51, sends an e-mail to a specific user or a related user (for example, the manager of the specific user or a user who manages personnel) at a predetermined timing. You may be notified of a warning.

(Example 3 of command generation processing / business management service (business trip application))
Information regarding a specific user's business trip application when the first server system 51 has a function for providing a business management service for managing each user's business trip application as the first service to each user ( Hereinafter, when newly registering "business trip application information"), the command generation processing unit 216 executes the guidance control process, and the reference item is based on the interactive format with the specific user according to the selected scenario data. Based on the information, the information of each item to be registered regarding the business trip application of the specific user is specified as the acquired item information (user-related information for the first service).

For example, when registering business trip application information, the command generation processing unit 216 needs the place of stay, the period of stay, the means of transportation used, the accommodation, the business content, etc. for the business trip application based on the reference item information. Each information is specified as the user-related information for the first service.

Further, the command generation processing unit 216 generates a registration command for registering the business trip application information of the specified specific user in association with the specific user ID on the first server system 51.

At this time, when the command generation processing unit 216 receives an instruction from a specific user such as "contents similar to the previous or past business trip", the command generation processing unit 216 uses the corresponding past business trip application information (that is, history information). 1 It may be acquired from the server system 51 and presented to a specific user.

The case of using another service when applying for a business trip such as a flight reservation is as described in the second embodiment.

[C3] Operation of command generation processing including guidance control processing and output control processing Next, command generation processing including guidance control processing and output control processing executed in the chatbot server device 30 of the present embodiment with reference to FIG. The flow of is explained.

Note that FIG. 10 is a flowchart showing a command generation process including the guidance control process and the output control process executed in the chatbot server device 30 of the present embodiment.

In this operation, it is assumed that various scenario data are already stored in the scenario DB 332, and various user information of the corresponding user is already stored in the user information DB 333.

First, when the chatbot management unit 211 detects that the chatbot service has been accessed from the user terminal device 10 via the communication control unit 310 (step S301), the chatbot management unit 211 is for the user based on the login scenario data. While interlocking with the terminal device 10, it interlocks with the user input reception unit 212 and the recognition processing unit 213, executes user authentication to log in to the chatbot service, and executes the login process (step S302).

Next, when the chatbot management unit 211 executes login by user authentication (step S303), the chatbot management unit 211 identifies the accessing user as a specific user based on information such as the login ID when the user authentication is executed (step S303). S304).

Next, the selection processing unit 215 interlocks with the user input reception unit 212 and the recognition processing unit 213, and from the user ID of the specific user, the input text input and recognized based on the login scenario, and the service and scenario data. Is selected (step S305).

At this time, the selection processing unit 215 selects the first server system 51 that provides the service (that is, the first service) to the specific user according to the scenario data.

Next, the command generation processing unit 216 interlocks with the user terminal device 10 and executes a guidance control process for inducing input of command-related information based on the selected scenario data, while executing one or more predetermined guidance control processes. Based on the condition information for which the condition is defined (that is, the first service information), the information matching the condition information is specified from the input specification information input or specified by the specific user by executing the guidance control process. (Step S306).

Next, the command generation processing unit 216 performs a service provision command generation process for generating a service provision command for providing the first service to the specific user based on the information matching the specified condition information via the communication control unit 310. Execute (step S307).

Next, the command generation processing unit 216 executes an output control process for outputting the generated service providing command to the corresponding first server system 51 via the communication control unit 310 (step S308).

Finally, when the command generation processing unit 216 acquires the information for enjoying the first service from the first server system 51 based on the service providing command via the communication control unit 310 (step S309), the information is acquired. Information is transmitted to the corresponding user terminal device 10 (step S310), and this operation is terminated.

[C4] Modification Example Next, a modification of the present embodiment will be described. As the modified example of the present embodiment, the following modified example can be applied in addition to the modified example similar to the first embodiment.

(Modification C-1)
This modification is a modification of the command generation process, in which the first server system 51 manages the expense settlement including the user's travel expenses (transportation expenses, daily allowance, etc.) as the first service for each user. This is a modified example of the case where the expense settlement (including the pre-application and the post-application) of a specific user is performed when the function for providing the service is provided.

The command generation processing unit 216 of this modification executes the guidance control process, and the receipt is imaged and imaged based on the reference item information by the interactive format with the specific user according to the selected scenario data. Information on each item to be registered regarding the expense settlement of the user who is the target of expense settlement from the input designation information specified by the specific user, which is the text information recognized from the image data (hereinafter referred to as "expense settlement information". ) Is specified as the acquisition item information (user-related information for the first service).

For example, when registering expense settlement information, the command generation processing unit 216 inputs each information necessary for expense settlement such as the amount, date, and item name described in the receipt based on the reference item information. It is specified as user-related information for the first service.

Further, for example, when registering expense settlement information such as transportation expenses, the command generation processing unit 216 uses the route, amount, date, store name, and items according to a dialogue with a specific user based on the reference item information. Each information necessary for expense settlement such as a name is specified as user-related information for the first service.

Then, the command generation processing unit 216 generates a registration command for registering the expense estimation information of the specified specific user in association with the specific user ID on the first server system 51.

At this time, the command generation processing unit 216 may estimate the usage route, item name, etc. from other integrated information and present it to a specific user, or the expense to be newly registered based on the past expense integrated information. The integrated information may be presented to a specific user.

The command generation processing unit 216 executes the guidance control process and presents the newly registered integrated information based on the input text of the specific user obtained interactively and the past expense integrated information. Or you may decide.

In particular, in this case, the command generation processing unit 216 calculates a score based on the input text of a specific user obtained interactively, or the priority or similarity in similar or the same expense estimation information. Propose or make a decision and generate a registration command based on the final decision on cost estimation information.

Further, the command generation processing unit 216 acquires image data such as an acquired receipt before executing the command generation processing, and provides the acquired image data to a second server system 52 that performs image processing by OCR or the like. Then, various text information recognized from the image data may be acquired, and the expense estimation information may be specified based on the acquired text information. However, if the expense settlement information acquired from the image data contains insufficient information or information to be corrected, the command generation processing unit 216 may add or correct the insufficient information by executing the guidance control process. Make changes to.

(Modification C-2)
This modification is a modification of the command generation process, and the first server system 51 has a function for providing each user with a business management service for managing the sales activities of each user as the first service. This is a modified example of the case where the business activity of a specific user is registered and the inquiry is made.

The command generation processing unit 216 of this modification executes the guidance control process, and in an interactive format with a specific user according to the selected scenario data, based on the reference item information, each item to be registered regarding the sales activity. Information (hereinafter referred to as "sales activity related information") is specified as acquisition item information (first service user-related information).

For example, when registering sales activity-related information, the command generation processing unit 216 may visit a destination (customer name or person in charge), sales activity details, visit date and time, and a specific user who has visited, based on the reference item information. Each information related to the sales activity such as the user name and the user ID (employee number) of the first service is specified as the user-related information for the first service.

Then, the command generation processing unit 216 generates a registration command for registering the sales activity information of the specified specific user in association with the customer ID (in the case of a new one, the new ID) on the first server system 51. ..

At this time, the command generation processing unit 216 interlocks with the first server system 51, determines whether or not the specified visited destination matches the visited destination by referring to the past sales activity information, and determines whether or not the visited destination matches. If the past sales activity information that has the visited destination is already registered, register it in association with the past information, or add new information to the past information and register the registration command. Generate.

The case of using other services when registering sales activity-related information such as an e-mail management service is as described in the second embodiment.

On the other hand, when the command generation processing unit 216 identifies information that matches the condition information as the first service information regarding the sales activity information from the input designation information input or designated by the specific user by executing the guidance control process, the service is serviced. As a provided command, based on the information that matches the condition information, the relevant information is detected from the sales activity information (user-related information for the first service) already registered on the first server system 51, and the specific user is notified. Generate the command to present.

In particular, the command generation processing unit 216 is information for each user to browse in order to use the first service, and is reference information to be browsed by a specific user (that is, reference item information (first service information)). ) Is used.

When the first server system 51 receives the above service provision command, it detects the relevant information from the relevant business activity-related information.

Then, when the command generation processing unit 216 acquires the detected information, it presents it to the corresponding user terminal device 10.

(Modification C-3)
This modification is a modification of the command generation process, and the first server system 51 has a function for providing each user with a business management service for managing the business of a specific user as the first service. In this case, it is a modification of the case where the order is registered from the customer.

The command generation processing unit 216 of this modification executes the guidance control process and registers the new order of a given customer based on the reference item information by the interactive format with the specific user according to the selected scenario data. Information of each item to be to be (hereinafter referred to as "order registration related information") is specified as acquisition item information (user-related information for the first service).

For example, when registering order registration related information, the command generation processing unit 216 may use the order recipient (customer name or person in charge), the ordered product name / product ID / product number, the number of orders, and the order quantity, based on the reference item information. Each information related to the order such as the order date and time (order date and time), the delivery date, the delivery condition (order condition), and the user name and user ID (employee number) of the specific user who received the order is specified as the user-related information for the first service.

Then, the command generation processing unit 216 generates a registration command for registering each information regarding the specified order on the first server system 51 in association with the customer ID.

At this time, when the command generation processing unit 216 is linked with the first server system 51 and executes the guidance control process to specify the purchase order data input or specified by the specific user or the quotation data related to the order. May specify each information regarding the order from the specified purchase order or quotation data.

In particular, the command generation processing unit 216 acquires the acquired image data of the purchase order before executing the command generation processing, and provides the acquired image data to the second server system 52 that performs image processing by OCR or the like. Various text information recognized from the image data may be acquired, and information related to the order may be specified based on the acquired text information. However, if the command generation processing unit 216 contains missing information or information to be corrected in the information regarding the order obtained from the image data, the missing information is added or corrected by executing the guidance control process. Make changes to.

In addition, the command generation processing unit 216 executes guidance control processing and interacts with a specific user according to the selected scenario data (a part of items for specifying quotation data such as customer name and date) or When the quotation data already registered in the first server system 51 is detected by the input text of all items, etc.), each information regarding the order may be specified from the detected quotation data.

In this case, when a plurality of quotation data are detected, the command generation processing unit 216 executes a narrowing search by executing guidance control processing to specify the corresponding quotation data. May be good.

(Modification C-4)
This modification is a modification of the command generation process, and the first server system 51 has a function for providing a business management service for managing each customer as a first service for each user. In this case, it is a modified example in which the credit management of the corresponding customer is performed according to the request of a specific user.

The command generation processing unit 216 of this modification executes the guidance control process, and the credit is provided as information that matches the condition information as the first service information by the interactive format with the specific user according to the selected scenario data. When the information of the customer making the inquiry (hereinafter referred to as "customer information") is specified, the first service provision command is already registered on the first server system 51 based on the information matching the condition information. Generates a command that identifies the current credit limit information that can be ordered from the service user-related information and presents it to a specific user.

In particular, the command generation processing unit 216 is information for each user to browse in order to use the first service, and is reference information to be browsed by a specific user (that is, reference item information (first service information)). ), Customer information is used.

When the first server system 51 receives the above service provision command, the first server system 51 specifies the current order amount and the maximum credit limit amount of the customer from the corresponding user-related information for the first service, and the current credit amount. Information is specified as credit amount information.

Then, the command generation processing unit 216 acquires the credit amount information specified from the first server system 51 and presents it to the corresponding user terminal device 10.

Further, the command generation processing unit 216 may change the information to be presented depending on the selection timing at which the selection process is executed.

For example, the command generation processing unit 216 generates a command for presenting the current credit amount in the case of the quotation creation timing, and in the case of the order timing, the order amount is within the remaining credit limit range. Generate a command to indicate if it exists.

(Modification C-5)
This modification is a modification of the command generation process, and the first server system 51 has a function for providing a business management service for managing each customer as a first service for each user. In this case, it is a modified example in which an invoice is issued to the corresponding customer in response to a request of a specific user.

The command generation processing unit 216 of this modification executes the guidance control process and issues it to a given customer based on the reference item information in an interactive manner with a specific user according to the selected scenario data. Information on each item of the invoice (hereinafter referred to as "invoice item information") is specified as acquisition item information (user-related information for the first service).

For example, when issuing an invoice, the command generation processing unit 216 uses the reference item information as the order recipient (customer name or person in charge), the ordered product name / product ID / product number, the number of orders, and the order date / time. (Ordering date and time), delivery date, delivery conditions (ordering conditions), and each information related to the issuance of invoices such as the user name and user ID (employee number) of the specific user who received the order are specified as user-related information for the first service. ..

Then, the command generation processing unit 216 generates a recording command for issuing the invoice to the first server system 51 based on each information regarding the issuance of the specified invoice.

At this time, the command generation processing unit 216 is linked with the first server system 51, and when the purchase order data or the quotation data input or specified by the specific user is specified by executing the guidance control process, the command generation processing unit 216 is linked to the first server system 51. Each information regarding the invoice may be specified from the specified purchase order data or quotation data.

In particular, the command generation processing unit 216 acquires the acquired image data of the purchase order before executing the command generation processing, and provides the acquired image data to the second server system 52 that performs image processing by OCR or the like. Various text information recognized from the image data may be acquired, and information related to the order may be specified based on the acquired text information. However, if the command generation processing unit 216 contains missing information or information to be corrected in the information regarding the order obtained from the image data, the missing information is added or corrected by executing the guidance control process. Make changes to.

Further, the command generation processing unit 216 executes the guidance control process, specifies the order information by the interactive format with the specific user according to the selected scenario data, and based on the specified order information, the invoice You may acquire each information about issuance and generate a command to have the first server system 51 issue an invoice based on the acquired information.

1 ... Information processing system 10 ... User terminal device 20 ... Network 30 ... Chatbot server device 50 ... Server system 51 ... First server system 52 ... Second server system 200 ... Data processing unit 210 ... Service control unit 211 ... Chatbot Management unit 212 ... User input reception unit 213 ... Recognition processing unit 215 ... Selection processing unit 216 ... Command generation processing unit 220 ... Scenario generation editing control unit 310 ... Communication control unit 320 ... ROM / RAM
330 ... Data storage unit 331 ... Application DB
332 ... Scenario DB
333 ... User information DB
340 ... Management control unit 370 ... Display unit 380 ... Drawing control unit 390 ... Operation unit

Claims (16)

The terminal device used by the user, a plurality of server systems that provide different services on the network to the user, and each of them are connected via the network, and interactively support the command input of the user, and the place. An interactive input support system that is an information processing system consisting of an interactive input support system that allows the corresponding user to enjoy a given service, and the interactive input support system.
A recognition means for receiving and recognizing an input text input by the user via the terminal device.
Each server system when the corresponding user enjoys the corresponding service in association with the scenario data in which the scenario for enjoying each service corresponding to the recognized input text is digitized and each scenario data. User information about each user requested from, management means to manage the storage means in which is stored, and
A specific means for specifying the user as a specific user for inputting an input text transmitted from the terminal device, and
When it is determined that it is the selection timing to select the service to be enjoyed by the specific user, the service to be provided to the specific user and the service to be provided are used based on the selection timing and the recognized text. Scenario data, selection means to select,
A command generation processing means for generating a command instructed when providing a service corresponding to the specific user according to the selected scenario data.
A command output control means for outputting the generated command to the corresponding server system, and
Equipped with
The command generation processing means
A guidance control process for inducing the user to input the input text is executed according to the selected scenario data.
A command for providing first service information indicating given information regarding the first service indicating the selected service, or the first service, based on the input text input and recognized by the guidance control process. Using the second service information indicating given information about the second service different from the service, a command for providing the first service to the specific user is generated.
The command output control means
Interactive input support characterized by outputting the generated command to at least one of a first server system that provides the first service and a second server system that provides the second service. system. In the interactive input support system according to claim 1,
The command generation processing means
As the second service information, an information acquisition command for acquiring second service user-related information indicating user information used when the specific user enjoys the second service, and the acquired second service user-related information. Based on the information, each of the service providing commands for providing the first service to the specific user is generated.
The command output control means
An interactive input support system that outputs the service providing command to the first server system and outputs the information acquisition command to the second server system. In the interactive input support system according to claim 2,
The command generation processing means
As the information acquisition command, the item for the second service is based on the first service information indicating the reference item information in which one or more predetermined items and the items to be registered in association with the specific user are defined. Generate a command to acquire the information that matches the reference item information from the user-related information as the acquisition item information.
An interactive input support system that generates a registration command for registering the acquired item information acquired by executing the information acquisition command as the service providing command in association with the specific user as the user-related information for the first service. .. In the interactive input support system according to claim 2,
The command generation processing means
As the information acquisition command, the item for the second service is based on the first service information indicating the reference item information in which one or more predetermined items and the items to be registered in association with the specific user are defined. Generate a command to acquire the information that matches the reference item information from the user-related information as the acquisition item information.
As the service providing command, based on the acquired item information acquired by executing the information acquisition command, the user information of the specific user in the first service is generated as the user-related information for the first service, and the generated information is generated. An interactive input support system that generates a registration command for registering user-related information for the first service in association with the specific user. In the interactive input support system according to claim 4,
The command generation processing means
An interactive input support system that executes the guidance control process that causes the acquired acquired item information to input information that is insufficient for the reference item information or corrects the acquired acquired item information. In the interactive input support system according to claim 2,
The command generation processing means
As the information acquisition command, schedule information regarding the schedule of the specific user, or the specific user and a user different from the specific user and satisfying a given condition, is used as user-related information for the second service. Generate a command to get as
As the service provision command, an interactive input that executes a reservation for the specific user based on at least the acquired schedule information and generates a reservation command for registering the user-related information for the first service indicating the content of the reservation. Support system. In the interactive input support system according to claim 2,
The command generation processing means
As the information acquisition command, a command for acquiring attribute information indicating an attribute of the specific user in the organization to which the specific user belongs is generated as the second service user-related information.
The user-related information for the second service acquired by executing the information acquisition command is compared with the specific user information registered on the first server system, and based on the result of the comparison, the information for the first service is used. An interactive input support system that generates user-related information and generates the service providing command that executes a predetermined process based on the user-related information for the first service. In the interactive input support system according to any one of claims 3 to 7.
The command generation processing means
An interactive input support system that generates a provision command that provides a user-related information for a first service registered in the server system to the user. In the interactive input support system according to claim 1,
The command generation processing means
Based on the first service information indicating the condition information in which one or more predetermined conditions are defined, the condition is input from the input designation information input or designated by the specific user by executing the guidance control process. Identify the information that matches the information,
An interactive input support system that generates a service providing command for providing the first service to the specific user based on the information matching the specified condition information. In the interactive input support system according to claim 9,
The command generation processing means
As the service providing command, an interactive input that associates information matching the specified condition information with the specific user and generates a command to be registered on the first server system as user-related information for the first service. Support system. In the interactive input support system according to claim 9 or 10.
The command generation processing means
As the service providing command, based on the information matching the specified condition information, the corresponding information is detected from the user-related information for the first service already registered on the first server system and presented to the specific user. An interactive input support system that generates commands to be used. In the interactive input support system according to any one of claims 9 to 11.
The command generation processing means
As the service providing command, an interactive input that generates a command for updating the contents of the user-related information for the first service already registered on the first server system based on the information matching the specified condition information. Support system. In the interactive input support system according to claim 1,
The command generation processing means
By executing the guidance control process, a specific first service is specified from a plurality of selected first services based on the input designation information input by the specific user.
An interactive input support system that detects relevant information from the user-related information for the first service already registered on the first server system based on the input designation information and generates a command to be presented to the specific user. .. The terminal device used by the user, a plurality of server systems that provide different services on the network to the user, and each of them are connected via the network, and interactively support the command input of the user, and the place. The interactive input support system, which is an information processing system composed of an interactive input support system that allows the corresponding user to enjoy the given service,
A recognition means that receives and recognizes input text input by the user via the terminal device.
Each server system when the corresponding user enjoys the corresponding service in association with the scenario data in which the scenario for enjoying each service corresponding to the recognized input text is digitized and each scenario data. User information about each user requested from, and management means for managing the storage means in which is stored,
A specific means for identifying the user as a specific user for inputting an input text transmitted from the terminal device.
When it is determined that it is the selection timing to select the service to be enjoyed by the specific user, the service to be provided to the specific user and the service to be provided are used based on the selection timing and the recognized text. Scenario data and selection means to select,
A command generation processing means for generating a command instructed when providing a service corresponding to the specific user according to the selected scenario data, and a command generation processing means.
A command output control means that outputs the generated command to the corresponding server system,
To function as
The command generation processing means
A guidance control process for inducing the user to input the input text is executed according to the selected scenario data.
A command for providing first service information indicating given information regarding the first service indicating the selected service, or the first service, based on the input text input and recognized by the guidance control process. Using the second service information indicating given information about the second service different from the service, a command for providing the first service to the specific user is generated.
The command output control means
A program characterized in that the generated command is output to at least one of a first server system that provides the first service and a second server system that provides the second service. A terminal device used by a user, a plurality of server systems that provide different services on the network to the user, and each of them are connected to each other via a network, and interactively support the command input of the user. It is an interactive input support method in an information processing system consisting of an interactive input support system that allows the corresponding user to enjoy a given service.
Scenario data in which scenarios for enjoying each service are digitized, and user information about each user requested by each server system when the corresponding user enjoys the corresponding service in association with each scenario data. Is memorized in the storage means,
A step of receiving and recognizing an input text input by the user via the terminal device,
A step of identifying the user as a specific user for inputting an input text transmitted from the terminal device, and
When it is determined that it is the selection timing to select the service to be enjoyed by the specific user, the service to be provided to the specific user and the service to be provided are used based on the selection timing and the recognized text. Scenario data, steps to select, and
A step of generating a command instructed when providing a service corresponding to the specific user according to the selected scenario data, and a step of generating the command.
The step of outputting the generated command to the corresponding server system, and
Including
When generating the command,
A guidance control process for inducing the user to input the input text is executed according to the selected scenario data.
A command for providing first service information indicating given information regarding the first service indicating the selected service, or the first service, based on the input text input and recognized by the guidance control process. Using the second service information indicating given information about the second service different from the service, a command for providing the first service to the specific user is generated.
Interactive input support characterized by outputting the generated command to at least one of a first server system that provides the first service and a second server system that provides the second service. Method. Multiple server systems that are connected to the terminal device used by the user and provide different services on the network to the user.
An interactive input support system that is connected to each other via a network, interactively supports the user's command input, and allows the corresponding user to enjoy a given service.
Have and
The interactive input support system
A recognition means for receiving and recognizing an input text input by the user via the terminal device.
Each server system when the corresponding user enjoys the corresponding service in association with the scenario data in which the scenario for enjoying each service corresponding to the recognized input text is digitized and each scenario data. User information about each user requested from, management means to manage the storage means in which is stored, and
A specific means for specifying the user as a specific user for inputting an input text transmitted from the terminal device, and
When it is determined that it is the selection timing to select the service to be enjoyed by the specific user, the service to be provided to the specific user and the service to be provided are used based on the selection timing and the recognized text. Scenario data, selection means to select,
A command generation processing means for generating a command instructed when providing a service corresponding to the specific user according to the selected scenario data.
A command output control means for outputting the generated command to the corresponding server system, and
Equipped with
The command generation processing means
A guidance control process for inducing the user to input the input text is executed according to the selected scenario data.
A command for providing first service information indicating given information regarding the first service indicating the selected service, or the first service, based on the input text input and recognized by the guidance control process. Using the second service information indicating given information about the second service different from the service, a command for providing the first service to the specific user is generated.
The command output control means
An information processing system characterized in that the generated command is output to at least one of a first server system that provides the first service and a second server system that provides the second service.

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