JP2021191383A - Information processing program, information processing method, and information processing device - Google Patents

Abstract

To specify a kind of stress received by a user.SOLUTION: An information processing device monitors a work state 1401 of a person A, specifies a state 1402 of information transmission related to the person A, and monitors a change 1403 in an index value representing the strength of stress received by the person A. The information processing device specifies time points 1404 to 1407 at which LF/HF of the person A becomes equal to or more than a threshold. The information processing device specifies the kind and the source of the stress received by the person A at the respective time points 1404 to 1407 on the basis of the state 1402 of the information transmission at the respective time points 1404 to 1407.SELECTED DRAWING: Figure 14

Description

The present invention relates to an information processing program, an information processing method, and an information processing apparatus.

Traditionally, from the perspective of improving the productivity of the organization or maintaining the health of the employees of the organization, what kind of stress is the employees of the organization suffering from the relationships with other employees? It is desirable to grasp. For example, if an employee knows what other employees are causing and how stressed they are, the Human Resources or Health Department will provide appropriate support to the stressed employee. Can be carried out.

As the prior art, for example, when the stress level of the user exceeds the threshold value, the stress held by the user by using the data representing the behavior history of the user corresponding to the detection time point of the biological data affecting the increase of the stress level. There is something to estimate whether or not is interpersonal stress. Further, for example, there is a technique of estimating the internal state of a user, specifying face-to-face person information about a person facing the user, and associating the estimated internal state with the specified face-to-face person information.

Japanese Unexamined Patent Publication No. 2018-45545 Japanese Unexamined Patent Publication No. 2020-10831

However, with the prior art, it is difficult to identify what kind of stress the user has received. For example, it is difficult to identify that the stress received by the user is indirect stress caused by the user listening to a conversation between other users.

In one aspect, the invention aims to identify the type of stress a user has received.

According to one embodiment, the detection is based on the information that detects the time when the index value indicating the strength of the stress received by the first user satisfies the condition and makes it possible to identify the time when the information is transmitted between the users. The time when the first user transmits information to the second user different from the first user, and the third user different from the first user is the first user. At the time point detected, based on the result of determining whether or not it corresponds to any time point of information transmission to a different fourth user and determining whether or not it corresponds to any of the above time points. An information processing program, an information processing method, and an information processing apparatus for specifying the type of stress received by the first user are proposed.

According to one aspect, it becomes possible to identify the type of stress that the user has received.

FIG. 1 is an explanatory diagram showing an embodiment of an information processing method according to an embodiment. FIG. 2 is an explanatory diagram showing an example of the stress management system 200. FIG. 3 is a block diagram showing a hardware configuration example of the information processing apparatus 100. FIG. 4 is an explanatory diagram showing an example of the stored contents of the action information table 400. FIG. 5 is an explanatory diagram showing an example of the stored contents of the biological information table 500. FIG. 6 is an explanatory diagram showing an example of the stored contents of the stress presence / absence determination table 600. FIG. 7 is an explanatory diagram showing an example of the stored contents of the stress attribute table 700. FIG. 8 is an explanatory diagram showing an example of the stored contents of the direct tabulation table 800. FIG. 9 is an explanatory diagram showing an example of the stored contents of the indirect aggregation table 900. FIG. 10 is a block diagram showing a hardware configuration example of the terminal device 203. FIG. 11 is a block diagram showing a hardware configuration example of the detection device 204. FIG. 12 is a block diagram showing a functional configuration example of the information processing apparatus 100. FIG. 13 is a block diagram showing a specific functional configuration example of the information processing apparatus 100 in the first operation example. FIG. 14 is an explanatory diagram showing a flow of a first operation example of the stress management system 200. FIG. 15 is an explanatory diagram (No. 1) showing a first operation example of the stress management system 200. FIG. 16 is an explanatory diagram (No. 2) showing a first operation example of the stress management system 200. FIG. 17 is an explanatory diagram (No. 3) showing a first operation example of the stress management system 200. FIG. 18 is an explanatory diagram (No. 4) showing a first operation example of the stress management system 200. FIG. 19 is a flowchart showing an example of the detection processing procedure. FIG. 20 is a flowchart showing an example of the recording processing procedure. FIG. 21 is a flowchart showing an example of the determination processing procedure. FIG. 22 is a block diagram showing a specific functional configuration example of the information processing apparatus 100 in the second operation example. FIG. 23 is an explanatory diagram showing a second operation example of the stress management system 200. FIG. 24 is a flowchart showing an example of the notification processing procedure. FIG. 25 is a block diagram showing a specific functional configuration example of the information processing apparatus 100 in the third operation example. FIG. 26 is a block diagram showing a specific functional configuration example of the information processing apparatus 100 in the fourth operation example.

Hereinafter, embodiments of an information processing program, an information processing method, and an information processing apparatus according to the present invention will be described in detail with reference to the drawings.

(Example of information processing method according to the embodiment)
FIG. 1 is an explanatory diagram showing an embodiment of an information processing method according to an embodiment. The information processing device 100 is a computer for identifying the type of stress received by the subject.

The subject is, for example, a person who can be stressed and is a person who is a target for investigating what kind of stress is being received. The target person is, for example, a person who belongs to an organization. Stress is, for example, a physical and mental burden caused by an external stimulus.

Here, in an organization, it is desired to improve the productivity of the organization, improve the reliability of the person belonging to the organization to the organization, or maintain the health of the person belonging to the organization. For this reason, it is desirable to understand what kind of stress a person belonging to an organization is under due to a human relationship with another person.

For example, knowing what kind of stress a person is suffering from because of any other person can stress the manager in the organization who provides support to the stressed person. Appropriate support can be provided to those who have. The manager is, for example, a person who belongs to the personnel department or the health management department. The manager is, for example, the person who is the boss of the stressed person. Support is, for example, encouraging stress coping.

However, it is difficult to identify what kind of stress a person has received. For example, even if a person detects that he / she has received some kind of stress, it is difficult to identify what kind of stress was caused by any other person. For this reason, it is difficult for an organization to provide appropriate support to a stressed person by an administrator.

On the other hand, a method of estimating the relationship between people based on the amount of conversation between people and estimating which person is under stress caused by which other person can be considered. Even with this method, it is difficult to identify how a person was stressed by any other person.

For example, a person may be indirectly stressed due to the transmission of information to another person by e-mail or the like. Specifically, a person may be indirectly stressed when trying to convey information to another person who has a bad impression. In this case, the above method cannot identify that the stress received by a person is an indirect stress caused by the person transmitting information to another person.

In addition, for example, a person may be indirectly stressed due to listening to a conversation between other people. Specifically, a person may be indirectly stressed when he / she hears an argument between other people even if the topic is unrelated to himself / herself. In this case, the above method cannot identify that the stress received by a person is an indirect stress caused by the person listening to a conversation between other people.

Therefore, in the present embodiment, the type of stress received by the subject is determined based on whether the time when the subject is stressed corresponds to the time when the information is transmitted from which subject to which subject. The information processing method that can be specified will be described.

In FIG. 1, it is assumed that there are different first users, second users, third users, and fourth users. In the example of FIG. 1, specifically, the user A exists as the first user. User B exists as the second user. User C exists as a third user. User D exists as a fourth user.

(1-1) The information processing apparatus 100 detects a time when an index value indicating the strength of stress received by the first user satisfies the condition. The index value is calculated based on, for example, the biometric information of the first user. The biometric information is, for example, heartbeat information. The heart rate information is, for example, time-series data of the magnitude of the heart rate interval. The condition is, for example, that the index value exceeds the threshold value. The information processing apparatus 100 detects, for example, a time point when an index value indicating the strength of stress received by the user A exceeds a threshold value.

(1-2) The information processing apparatus 100 acquires information that makes it possible to specify the time point at which information is transmitted between users. Information transmission includes, for example, conversation exchange, mail transmission / reception, telephone reception / answering, SNS (Social Networking Service) exchange, chat exchange, and the like. The information processing apparatus 100 acquires, for example, information that makes it possible to specify when and when the information was transmitted between which users.

(1-3) The information processing apparatus 100 has a time point when the first user transmits information to the second user and a time point when the third user transmits information to the fourth user based on the acquired information. Identify at least one point in time. The information processing apparatus 100 specifies, for example, a time when the user A transmits information to the user B as in case 1 and a time when the user C transmits information to the user D as in case 2.

(1-4) The information processing apparatus 100 detects the information at either the time when the first user transmits information to the second user or the time when the third user transmits information to the fourth user. Judge whether or not it corresponds to the time point of. The information processing apparatus 100 determines, for example, whether or not the time when the information is detected corresponds to the time when the user A transmits information to the user B. The information processing apparatus 100 determines, for example, whether or not the detected time point corresponds to the time point when the user C transmits information to the user D.

(1-5) The information processing apparatus 100 specifies the type of stress received by the first user at the time of detection, based on the result of determining whether or not the time of detection corresponds to any of the time points. do. For example, when the information processing apparatus 100 determines that the time when the information is detected corresponds to the time when the user A transmits information to the user B, the type of stress received by the user A is an indirect stress caused by the user B. Identify as.

Further, for example, when the information processing apparatus 100 determines that the time when the information is detected corresponds to the time when the user C transmits information to the user D, the type of stress received by the user A is indirectly caused by the user C. Identify as stressful. Thereby, the information processing apparatus 100 can specify what kind of stress the first user has received.

The information processing apparatus 100 can output, for example, a result of identifying what kind of stress the first user has received so that the user of the information processing apparatus 100 can refer to it. The user is, for example, a predetermined administrator who provides support to a stressed user. The manager is, for example, a boss of the first user, an employee belonging to the personnel department of the organization to which the first user belongs, or an employee belonging to the health management department of the organization to which the first user belongs.

Based on the result of identifying what kind of stress the first user received, the administrator provides appropriate support to the first user and reduces the stress received by the first user. Can be planned. Specifically, if the first user is indirectly stressed, the administrator can encourage the first user to perform emotion-focused coping, and reduce the stress received by the first user. Can be achieved. Affect-focused coping is, for example, changing the way a user thinks or feels about a source of stress. The administrator can improve the productivity of the first user, improve the credibility of the organization to which the first user belongs, maintain the health of the first user, and the like.

Here, the time when the information processing apparatus 100 detects is either the time when the first user transmits information to the second user or the time when the third user transmits information to the fourth user. The case of determining whether or not the information corresponds to the above has been described, but the present invention is not limited to this. For example, the information processing apparatus 100 may determine whether or not the time of detection corresponds to the time when a fifth user different from the first user transmits information to the first user.

In this case, when the information processing apparatus 100 determines that the time of detection corresponds to the time when the fifth user transmits information to the first user, the type of stress received by the first user is a direct stress. Identify as. When the information processing apparatus 100 determines that the detected time point corresponds to the time point when the user E transmits information to the user A as in case 3, the type of stress received by the user A is a direct stress. Identify as being.

Here, the case where the information processing apparatus 100 identifies the type of stress received by the first user based on the result of determining whether or not the detected time point corresponds to any time point has been described. , Not limited to this. For example, the information processing apparatus 100 may further identify the source of stress received by the first user based on the result of determining whether or not the detected time point corresponds to any time point. May be good.

(Example of stress management system 200)
Next, an example of the stress management system 200 to which the information processing apparatus 100 shown in FIG. 1 is applied will be described with reference to FIG.

FIG. 2 is an explanatory diagram showing an example of the stress management system 200. In FIG. 2, the stress management system 200 includes an information processing device 100, an action information collecting device 201, a biological information collecting device 202, one or more terminal devices 203, and one or more detection devices 204.

In the stress management system 200, the information processing device 100 and the behavior information collecting device 201 are connected via a wired or wireless network 210. The network 210 is, for example, a LAN (Local Area Network), a WAN (Wide Area Network), the Internet, or the like.

Further, in the stress management system 200, the information processing device 100 and the biological information collecting device 202 are connected via a wired or wireless network 210. Further, in the stress management system 200, the behavior information collecting device 201 and the terminal device 203 are connected via a wired or wireless network 210. Further, in the stress management system 200, the biometric information collection device 202 and the detection device 204 are connected via a wired or wireless network 210.

The information processing apparatus 100 is used by an administrator who manages the stress received by the subject and provides support to the stressed subject. The information processing apparatus 100 stores various tables described later in FIGS. 4 to 9.

The information processing device 100 acquires behavior information. Behavioral information is information that makes it possible to identify the time when information is transmitted between the subjects. The behavioral information is, for example, information that makes it possible to identify when and when the information was transmitted between the subjects. The information processing device 100 acquires, for example, behavior information by receiving it from the behavior information collecting device 201. The information processing apparatus 100 stores the behavior information by using the behavior information table 400 described later in FIG.

The information processing device 100 acquires biometric information. The biological information is information that makes it possible to calculate a stress value indicating the strength of stress received by the subject. The biological information is, for example, information such as a subject's heartbeat, pulse, body temperature, or sweating. The information processing device 100 acquires, for example, biometric information by receiving it from the biometric information collecting device 202. The information processing apparatus 100 stores biometric information using the biometric information table 500 described later in FIG.

The information processing apparatus 100 calculates a stress value indicating the strength of the stress received by the subject based on the acquired biological information, and determines whether or not the subject has received a certain amount of stress. The information processing apparatus 100 stores the result of determining whether or not the subject has received a strong stress above a certain level by using the stress presence / absence determination table 600 described later in FIG.

When the information processing apparatus 100 determines that the subject has received a stronger stress than a certain level, the subject will be based on the behavior information table 400 described later in FIG. 4 and the stress presence / absence determination table 600 described later in FIG. Identify the type and source of stress received. The information processing apparatus 100 stores the result of specifying the type and source of the stress received by the subject by using the stress attribute table 700 described later in FIG. 7. The type is direct stress or indirect stress.

The information processing apparatus 100 stores the result of totaling the number of times the subject is directly stressed for each source of stress by using the direct totaling table 800 described later in FIG. The information processing apparatus 100 stores the result of totaling the number of times the subject has been indirectly stressed for each source of stress by using the indirect totaling table 900 described later in FIG. 9.

The information processing apparatus 100 generates a screen showing the relationship of stress application between the subjects based on the direct aggregation table 800 described later in FIG. 8 and the indirect aggregation table 900 described later in FIG. Show on the display so that the administrator can see it. The information processing device 100 is, for example, a server, a PC (Personal Computer), or the like.

As a result, the information processing apparatus 100 allows the administrator to refer to the relationship of stress application between the subjects. The manager can grasp the relationship of stress between the subjects, provide appropriate support to each subject, and reduce the stress received by each subject.

The behavior information collecting device 201 is a computer that collects the behavior information of the target person from the terminal device 203 and transmits it to the information processing device 100. The behavior information collecting device 201 is, for example, a server, a PC, or the like. The biological information collecting device 202 is a computer that collects the biological information of the subject from the detecting device 204 and transmits it to the information processing device 100. The biological information collecting device 202 is, for example, a server, a PC, or the like.

The terminal device 203 is a computer used by the target person. The terminal device 203 generates, for example, the behavior information of the target person and transmits it to the behavior information collecting device 201. Specifically, the terminal device 203 realizes information transmission between the target persons based on the operation input of the target person, and also provides behavioral information that makes it possible to specify when and when the information was transmitted between the target persons. It is generated and transmitted to the action information collecting device 201. The terminal device 203 is, for example, a PC, a tablet terminal, a smartphone, or the like.

The detection device 204 is a computer used by the subject. The detection device 204 acquires, for example, the biometric information of the subject and transmits it to the biometric information collection device 202. Specifically, the detection device 204 is attached to the subject, acquires the biometric information of the subject, and transmits the biometric information to the biometric information collecting device 202. The detection device 204 is a smartphone, a wearable terminal, or the like.

Here, the case where the information processing device 100 and the behavior information collecting device 201 are different devices has been described, but the present invention is not limited to this. For example, the information processing device 100 may further have a function as the behavior information collecting device 201. In this case, for example, the stress management system 200 may not include the behavior information collecting device 201.

Here, the case where the information processing device 100 and the biological information collecting device 202 are different devices has been described, but the present invention is not limited to this. For example, the information processing device 100 may further have a function as a biological information collecting device 202. In this case, for example, the stress management system 200 may not include the biological information collecting device 202.

Here, the case where the information processing device 100 and the terminal device 203 are different devices has been described, but the present invention is not limited to this. For example, the information processing device 100 may further have a function as a terminal device 203.

Here, the case where the information processing device 100 and the detection device 204 are different devices has been described, but the present invention is not limited to this. For example, the information processing device 100 may further have a function as a detection device 204.

Here, the case where the behavior information collecting device 201 and the terminal device 203 are different devices has been described, but the present invention is not limited to this. For example, the behavior information collecting device 201 may further have a function as a terminal device 203.

Here, the case where the biological information collecting device 202 and the detecting device 204 are different devices has been described, but the present invention is not limited to this. For example, the biological information collecting device 202 may further have a function as a detecting device 204.

Here, the case where the terminal device 203 and the detection device 204 are different devices has been described, but the present invention is not limited to this. For example, the terminal device 203 may further have a function as a detection device 204.

Here, the case where the detection device 204 is a computer used by the target person has been described, but the present invention is not limited to this. For example, the detection device 204 may be a computer provided in a predetermined place. Specifically, the detection device 204 may have an image pickup device and may acquire biological information of the subject based on an image captured by the subject.

(Hardware configuration example of information processing device 100)
Next, a hardware configuration example of the information processing apparatus 100 will be described with reference to FIG.

FIG. 3 is a block diagram showing a hardware configuration example of the information processing apparatus 100. In FIG. 3, the information processing apparatus 100 includes a CPU (Central Processing Unit) 301, a memory 302, a network I / F (Interface) 303, a recording medium I / F 304, and a recording medium 305. Further, each component is connected by a bus 300.

Here, the CPU 301 controls the entire information processing apparatus 100. The memory 302 includes, for example, a ROM (Read Only Memory), a RAM (Random Access Memory), a flash ROM, and the like. Specifically, for example, a flash ROM or ROM stores various programs, and RAM is used as a work area of CPU 301. The program stored in the memory 302 is loaded into the CPU 301 to cause the CPU 301 to execute the coded process.

The network I / F 303 is connected to the network 210 through a communication line, and is connected to another computer via the network 210. The network I / F 303 controls an internal interface with the network 210 and controls the input / output of data from another computer. The network I / F 303 is, for example, a modem, a LAN adapter, or the like.

The recording medium I / F 304 controls read / write of data to the recording medium 305 according to the control of the CPU 301. The recording medium I / F 304 is, for example, a disk drive, an SSD (Solid State Drive), a USB (Universal Serial Bus) port, or the like. The recording medium 305 is a non-volatile memory that stores data written under the control of the recording medium I / F 304. The recording medium 305 is, for example, a disk, a semiconductor memory, a USB memory, or the like. The recording medium 305 may be detachable from the information processing apparatus 100.

The information processing apparatus 100 may include, for example, a keyboard, a mouse, a display, a printer, a scanner, a microphone, a speaker, and the like, in addition to the above-mentioned components. Further, the information processing apparatus 100 may have a plurality of recording media I / F 304 and recording media 305. Further, the information processing apparatus 100 does not have to have the recording medium I / F 304 or the recording medium 305.

(Memory content of action information table 400)
Next, an example of the stored contents of the behavior information table 400 will be described with reference to FIG. The action information table 400 is realized, for example, by a storage area such as a memory 302 or a recording medium 305 of the information processing apparatus 100 shown in FIG.

FIG. 4 is an explanatory diagram showing an example of the stored contents of the action information table 400. As shown in FIG. 4, the action information table 400 has fields of a user, a time, an application, information transmission / reception, From, and To. In the action information table 400, the action information is stored as the record 400-a by setting the information in each field for each time. a is an arbitrary integer.

A name that identifies a specific target person is set in the user field. In the time field, the time point when the above-mentioned specific target person uses the application related to information transmission is set. In the field of the application, a name for identifying the application related to information transmission used by the above-mentioned specific target person is set.

In the information transmission / reception field, information for identifying whether the type of information transmission performed with respect to the above-mentioned application is transmission or reception is set. In the information transmission / reception field, none is set when information transmission is not performed for the above-mentioned application.

In the From field, a name that identifies the target person who is the sender when information is transmitted regarding the above-mentioned application is set. If the target person who became the sender is the specific target person described above, none is set in the From field. In the To field, a name that identifies the target person who is the receiving side when information is transmitted regarding the above-mentioned application is set. If the target person on the receiving side is the specific target person described above, none is set in the To field.

The behavior information table 400 may store, for example, a record relating to information transmission performed without using an application. In this case, none is set in the field of the app. Communication is, for example, conversation. In this case, the user's field is set with a name that identifies the target person who was at the place where the conversation took place. Further, a name for identifying the target person of the speaker who has a conversation is set in the From field, and a name for identifying the target person of the listener who has a conversation is set in the To field.

(Memory contents of biometric information table 500)
Next, an example of the stored contents of the biological information table 500 will be described with reference to FIG. The biological information table 500 is realized, for example, by a storage area such as a memory 302 or a recording medium 305 of the information processing apparatus 100 shown in FIG.

FIG. 5 is an explanatory diagram showing an example of the stored contents of the biological information table 500. As shown in FIG. 5, the biometric information table 500 has fields for the user, the time, and the heartbeat. The biometric information table 500 stores biometric information as records 500-b by setting information in each field for each time. b is an arbitrary integer.

A name that identifies a specific target person is set in the user field. In the time field, the time point at which the biometric information of the specific subject described above is measured is set. In the heartbeat field, the magnitude of the heartbeat interval is set as the biometric information of the specific subject described above. The magnitude of the heartbeat interval is, for example, ms.

(Memory content of stress presence / absence determination table 600)
Next, an example of the stored contents of the stress presence / absence determination table 600 will be described with reference to FIG. The stress presence / absence determination table 600 is realized, for example, by a storage area such as a memory 302 or a recording medium 305 of the information processing apparatus 100 shown in FIG.

FIG. 6 is an explanatory diagram showing an example of the stored contents of the stress presence / absence determination table 600. As shown in FIG. 6, the stress presence / absence determination table 600 has fields of a user, a time, an LF / HF, and a stress. In the stress presence / absence determination table 600, the stress presence / absence information is stored as the record 600-c by setting the information in each field for each time. c is an arbitrary integer.

A name that identifies a specific target person is set in the user field. In the time field, the time point at which it is determined whether or not the specific subject is stressed is set. In the field of LF / HF, a stress value indicating the strength of stress of the above-mentioned specific subject, which is used when determining the presence or absence of stress of the above-mentioned specific subject, is set. The stress value is, for example, an LF (Low Frequency) component / HF (Hi Frequency) component relating to the time change of heart rate variability. In the stress field, information indicating the presence or absence of stress of the specific subject described above is set.

(Memory contents of stress attribute table 700)
Next, an example of the stored contents of the stress attribute table 700 will be described with reference to FIG. 7. The stress attribute table 700 is realized, for example, by a storage area such as a memory 302 or a recording medium 305 of the information processing apparatus 100 shown in FIG.

FIG. 7 is an explanatory diagram showing an example of the stored contents of the stress attribute table 700. As shown in FIG. 7, the stress attribute table 700 has fields of user, time, work, From, To, stress source, and direct / indirect. In the stress attribute table 700, stress type information is stored as records 700-d by setting information in each field for each stress received by the subject. d is an arbitrary integer.

A name that identifies a specific target person is set in the user field. In the time field, a time point when the above-mentioned specific subject is stressed with a certain intensity or more is set.

The above-mentioned specific target person is related to the field of work, information is transmitted between any of the above-mentioned subjects, and when the above-mentioned specific target person is stressed with a certain intensity or more, the above-mentioned is described. The content of the work performed by the specific target person is set. The above-mentioned information transmission related to the specific target person is, for example, information transmission performed between any of the above-mentioned specific target persons including the above-mentioned specific target person, or the above-mentioned information transmission can be grasped by the above-mentioned specific target person. Information transmission, etc., performed between any of the target persons who did not include the specific target person.

In the From field, a name is set to identify the target person who is the sender when the above-mentioned specific target person is related and the information is transmitted between the target persons. In the field of To, a name is set to identify the target person who is the receiving side when the above-mentioned specific target person is related and the information is transmitted between the target persons.

In the field of the stress source, a name for identifying one of the subjects who is the source of the stress received by the specific subject described above is set. In the direct / indirect field, information indicating whether the type of stress received by the specific subject described above is direct stress or indirect stress is set.

(Stored contents of direct tabulation table 800)
Next, an example of the stored contents of the direct tabulation table 800 will be described with reference to FIG. The direct tabulation table 800 is realized, for example, by a storage area such as a memory 302 or a recording medium 305 of the information processing apparatus 100 shown in FIG.

FIG. 8 is an explanatory diagram showing an example of the stored contents of the direct tabulation table 800. As shown in FIG. 8, the direct aggregation table 800 has fields for the user who is the source of stress, the user who is stressed, and the number of times. In the direct aggregation table 800, the aggregation information is stored as records 800-e by setting information in each field for each combination of the stress source user and the stressed user. e is an arbitrary integer.

The field of the user of the source of stress is set with a name that identifies the target person of the source of stress. The stressed user's field is set with a name that identifies the stressed subject. In the number of times field, the number of times the above-mentioned stressed subject is stressed by the above-mentioned stress source subject is set.

(Stored contents of indirect summary table 900)
Next, an example of the stored contents of the indirect aggregation table 900 will be described with reference to FIG. 9. The indirect aggregation table 900 is realized, for example, by a storage area such as a memory 302 or a recording medium 305 of the information processing apparatus 100 shown in FIG.

FIG. 9 is an explanatory diagram showing an example of the stored contents of the indirect aggregation table 900. As shown in FIG. 9, the indirect summary table 900 has fields for the user who is the source of stress, the user who is stressed, and the number of times. In the indirect aggregation table 900, information processing information is stored as records 900-f by setting information in each field for each combination of the user who is the source of stress and the user who is stressed. f is an arbitrary integer.

The field of the user of the source of stress is set with a name that identifies the target person of the source of stress. The stressed user's field is set with a name that identifies the stressed subject. In the number of times field, the number of times the above-mentioned stressed subject is stressed by the above-mentioned stress source subject is set.

(Hardware configuration example of behavior information collecting device 201)
Since the hardware configuration example of the behavior information collecting device 201 is the same as the hardware configuration example of the information processing device 100 shown in FIG. 3, the description thereof will be omitted.

(Hardware configuration example of biometric information collection device 202)
Since the hardware configuration example of the biological information collecting device 202 is the same as the hardware configuration example of the information processing apparatus 100 shown in FIG. 3, the description thereof will be omitted.

(Hardware configuration example of terminal device 203)
Next, a hardware configuration example of the terminal device 203 included in the stress management system 200 shown in FIG. 2 will be described with reference to FIG.

FIG. 10 is a block diagram showing a hardware configuration example of the terminal device 203. In FIG. 10, the terminal device 203 includes a CPU 1001, a memory 1002, a network I / F 1003, a recording medium I / F 1004, a recording medium 1005, a display 1006, and an input device 1007. Further, each component is connected by a bus 1000.

Here, the CPU 1001 controls the entire terminal device 203. The memory 1002 includes, for example, a ROM, a RAM, a flash ROM, and the like. Specifically, for example, a flash ROM or ROM stores various programs, and RAM is used as a work area of the CPU 1001. The program stored in the memory 1002 is loaded into the CPU 1001 to cause the CPU 1001 to execute the coded process.

The network I / F 1003 is connected to the network 210 through a communication line, and is connected to another computer via the network 210. Then, the network I / F 1003 controls the internal interface with the network 210 and controls the input / output of data from another computer. The network I / F 1003 is, for example, a modem, a LAN adapter, or the like.

The recording medium I / F 1004 controls data read / write to the recording medium 1005 according to the control of the CPU 1001. The recording medium I / F1004 is, for example, a disk drive, an SSD, a USB port, or the like. The recording medium 1005 is a non-volatile memory that stores data written under the control of the recording medium I / F 1004. The recording medium 1005 is, for example, a disk, a semiconductor memory, a USB memory, or the like. The recording medium 1005 may be detachable from the terminal device 203.

The display 1006 displays data such as a cursor, an icon, a toolbox, a document, an image, and functional information. The display 1006 is, for example, a CRT (Cathode Ray Tube), a liquid crystal display, an organic EL (Electroluminescence) display, or the like. The input device 1007 has keys for inputting characters, numbers, various instructions, and the like, and inputs data. The input device 1007 may be a keyboard, a mouse, or the like, or may be a touch panel type input pad, a numeric keypad, or the like.

In addition to the above-mentioned components, the terminal device 203 may include, for example, a printer, a scanner, a microphone, a speaker, and the like. Further, the terminal device 203 may have a plurality of recording media I / F 1004 and recording media 1005. Further, the terminal device 203 does not have to have the recording medium I / F 1004 or the recording medium 1005.

(Hardware configuration example of detection device 204)
Next, a hardware configuration example of the detection device 204 included in the stress management system 200 shown in FIG. 2 will be described with reference to FIG.

FIG. 11 is a block diagram showing a hardware configuration example of the detection device 204. In FIG. 11, the detection device 204 includes a CPU 1101, a memory 1102, a network I / F 1103, a display 1104, and sensors 1105. Further, each component is connected by a bus 1100.

Here, the CPU 1101 controls the entire detection device 204. The memory 1102 includes, for example, a ROM, a RAM, a flash ROM, and the like. Specifically, for example, a flash ROM or ROM stores various programs, and RAM is used as a work area of CPU 1101. The program stored in the memory 1102 is loaded into the CPU 1101 to cause the CPU 1101 to execute the coded process.

The network I / F 1103 is connected to the network 210 through a communication line, and is connected to another computer via the network 210. Then, the network I / F 1103 controls the internal interface with the network 210 and controls the input / output of data from another computer.

The network I / F 1103 is, for example, a communication circuit having an antenna for 3G (3rd Generation), a communication circuit having an antenna for LTE (Long Term Evolution), and the like. The network I / F 1103 may be a communication circuit having an antenna for Wi-Fi. Wi-Fi is a registered trademark.

The display 1104 displays data such as a cursor, an icon, a toolbox, a document, an image, and functional information. The display 1104 is, for example, a CRT (Cathode Ray Tube), a liquid crystal display, an organic EL (Electroluminescence) display, or the like.

Sensors 1105 detect the biological information of the subject. The sensors 1105, for example, acquire information on the subject's heartbeat, pulse, body temperature, sweating, etc. as biological information. Specifically, the sensors 1105 may include an imaging device, and may acquire information on the heartbeat of the subject as biological information based on the image of the subject captured by the imaging device. Specifically, the sensors 1105 may include an image pickup device using infrared rays, and may acquire information on the body temperature of the subject as biological information based on the image of the subject captured by the image pickup device.

The detection device 204 may include, for example, a storage medium I / F, a storage medium, a printer, a scanner, a microphone, a speaker, and the like, in addition to the above-mentioned components.

(Example of functional configuration of information processing device 100)
Next, an example of a functional configuration of the information processing apparatus 100 will be described with reference to FIG.

FIG. 12 is a block diagram showing a functional configuration example of the information processing apparatus 100. The information processing device 100 includes a storage unit 1200, an acquisition unit 1201, a detection unit 1202, a determination unit 1203, a specific unit 1204, and an output unit 1205.

The storage unit 1200 is realized by, for example, a storage area such as the memory 302 or the recording medium 305 shown in FIG. Hereinafter, the case where the storage unit 1200 is included in the information processing apparatus 100 will be described, but the present invention is not limited to this. For example, the storage unit 1200 may be included in a device different from the information processing device 100, and the stored contents of the storage unit 1200 may be visible from the information processing device 100.

The acquisition unit 1201 to the output unit 1205 function as an example of the control unit. Specifically, the acquisition unit 1201 to the output unit 1205 may cause the CPU 301 to execute a program stored in a storage area such as the memory 302 or the recording medium 305 shown in FIG. 3, or the network I / F 303. To realize the function. The processing result of each functional unit is stored in a storage area such as the memory 302 or the recording medium 305 shown in FIG. 3, for example.

The storage unit 1200 stores various information referred to or updated in the processing of each functional unit. The storage unit 1200 stores the biological information of the subject. The biological information is, for example, information regarding a subject's heartbeat, pulse, body temperature, sweating, and the like. Specifically, the storage unit 1200 stores the biological information of the subject using the biological information table 500 shown in FIG. The storage unit 1200 stores an index value indicating the strength of stress received by the subject. The index value is calculated based on, for example, the biological information of the subject. Specifically, the storage unit 1200 stores an index value indicating the strength of the stress received by the subject using the stress presence / absence determination table 600 shown in FIG.

The storage unit 1200 stores information indicating whether or not the index value indicating the strength of the stress received by the subject satisfies the condition. The condition indicates that the subject has been stressed above a certain level. The condition is, for example, that the index value exceeds the threshold value. Specifically, the storage unit 1200 stores information indicating whether or not the index value indicating the strength of the stress received by the subject satisfies the condition by using the stress presence / absence determination table 600 shown in FIG. The storage unit 1200 stores the time when the index value indicating the strength of the stress received by the subject satisfies the condition. Specifically, the storage unit 1200 stores the time point when the index value indicating the strength of the stress received by the subject satisfies the condition by using the stress presence / absence determination table 600 shown in FIG.

The storage unit 1200 stores information that makes it possible to specify the time point at which information is transmitted between the subjects. The storage unit 1200 stores, for example, information that makes it possible to identify when and when the information was transmitted between the subjects. Specifically, the storage unit 1200 stores the time point at which information is transmitted between the subjects. The time point at which information is transmitted between the subjects is included in, for example, the above-mentioned behavioral information. Specifically, the storage unit 1200 stores the behavior information using the behavior information table 400 shown in FIG.

The storage unit 1200 stores the type of stress received by the subject. Types include direct stress or indirect stress. Specifically, the storage unit 1200 stores the type of stress received by the subject by using the stress attribute table 700. The storage unit 1200 stores the source of stress received by the subject. The source is one of the subjects. Specifically, the storage unit 1200 stores the source of the stress received by the subject by using the stress attribute table 700.

The acquisition unit 1201 acquires various information used for processing of each functional unit. The acquisition unit 1201 stores various acquired information in the storage unit 1200 or outputs it to each function unit. Further, the acquisition unit 1201 may output various information stored in the storage unit 1200 to each function unit. The acquisition unit 1201 acquires various information based on, for example, the operation input of the administrator. The acquisition unit 1201 may receive various information from a device different from the information processing device 100, for example.

The acquisition unit 1201 acquires biometric information. The acquisition unit 1201 acquires biometric information, for example, by receiving biometric information from the biometric information collection device 202 or the detection device 204. The acquisition unit 1201 may acquire an index value indicating the strength of the stress received by the subject. The acquisition unit 1201 acquires, for example, by receiving from an index value indicating the strength of stress received by the subject, the biological information collection device 202, or the detection device 204. The acquisition unit 1201 may acquire the time point when the index value indicating the strength of the stress received by the subject satisfies the condition. The acquisition unit 1201 acquires, for example, by receiving from the biological information collection device 202 or the detection device 204 the time point at which the index value indicating the strength of the stress received by the subject satisfies the condition.

The acquisition unit 1201 acquires information that makes it possible to specify the time point at which information is transmitted between the subjects. The acquisition unit 1201 acquires, for example, a time point at which information is transmitted between the subjects. Specifically, the acquisition unit 1201 acquires the time point at which information is transmitted between the subjects by receiving it from the behavior information collection device 201 or the terminal device 203. The time point at which information is transmitted between the subjects is included in, for example, the above-mentioned behavioral information. Specifically, the acquisition unit 1201 acquires the action information by receiving the action information from the action information collecting device 201 or the terminal device 203.

The acquisition unit 1201 may accept a start trigger to start processing of any of the functional units. The start trigger is, for example, that there is a predetermined operation input by the administrator. The start trigger may be, for example, the receipt of predetermined information from another computer. The start trigger may be, for example, that any functional unit outputs predetermined information.

The detection unit 1202 detects the time when the index value indicating the strength of the stress received by the first subject satisfies the condition. The detection unit 1202 calculates, for example, an index value indicating the strength of stress received by the first subject based on the acquired biometric information. Then, the detection unit 1202 represents the strength of the stress received by the first subject by, for example, determining whether or not the index value representing the strength of the stress received by the first subject satisfies the condition. Detects when the index value meets the conditions. Thereby, the detection unit 1202 can detect which type of stress or which source of stress should be specified.

Based on the information that enables the time point at which information is transmitted between the subjects to be identified, the determination unit 1203 detects the time points when the first target person transmits information to the second target person and the third target. It is determined whether or not the person corresponds to any of the time points when the information is transmitted to the fourth target person.

The determination unit 1203 determines, for example, whether or not the difference between the time of detection and the time when the first target person transmits information to the second target person is less than the threshold value. Then, when the determination unit 1203 determines that the value is less than the threshold value, for example, the determination unit 1203 determines that the detection time corresponds to the time when the first target person transmits information to the second target person. On the other hand, when the determination unit 1203 determines that the value is equal to or higher than the threshold value, the determination unit 1203 determines that the time of detection does not correspond to the time when the first target person transmits information to the second target person. As a result, the determination unit 1203 can obtain information that can be used as a clue for identifying the type of stress received by the first subject or the source of the stress received by the first subject.

The determination unit 1203 determines, for example, whether or not the difference between the time of detection and the time when the third target person transmits information to the fourth target person is less than the threshold value. Then, when the determination unit 1203 determines that the value is less than the threshold value, for example, the determination unit 1203 determines that the detection time corresponds to the time when the third target person transmits information to the fourth target person. On the other hand, when the determination unit 1203 determines that the value is equal to or higher than the threshold value, the determination unit 1203 determines that the time of detection does not correspond to the time when the third target person transmits information to the fourth target person. As a result, the determination unit 1203 can obtain information that can be used as a clue for identifying the type of stress received by the first subject or the source of the stress received by the first subject.

The determination unit 1203 determines, for example, whether or not the detected time point is included in a predetermined period based on the time point when the first target person transmits information to the second target person. Then, when the determination unit 1203 determines that the information is included, for example, the determination unit 1203 determines that the time of detection corresponds to the time when the first target person transmits information to the second target person. On the other hand, when the determination unit 1203 determines that the information is not included, for example, the determination unit 1203 determines that the time of detection does not correspond to the time when the first target person transmits information to the second target person.

Specifically, the determination unit 1203 determines whether or not the time of detection is included in the period from the time when the first target person transmits information to the second target person to a predetermined time before. Then, specifically, when the determination unit 1203 determines that the information is included, the determination unit 1203 determines that the time of detection corresponds to the time when the first target person transmits information to the second target person. On the other hand, when it is determined that the determination unit 1203 is not included, the determination unit 1203 determines that the time of detection does not correspond to the time when the first target person transmits information to the second target person. As a result, the determination unit 1203 can obtain information that can be used as a clue for identifying the type of stress received by the first subject or the source of the stress received by the first subject.

Here, when the first target person is stressed due to the transmission of information to the second target person, the first target person actually informs the second target person. They tend to be stressed when they try to communicate to a second subject before communicating. Therefore, the time when the first subject is stressed is before the time when the first subject transmits information to the second subject, which corresponds to the time when the first subject is stressed. Tend. In consideration of this tendency, the determination unit 1203 can accurately determine whether or not the detected time point corresponds to the time point when the first target person transmits information to the second target person.

Specifically, the determination unit 1203 determines whether or not the time of detection is included in the period from the time when the first target person transmits information to the second target person to a predetermined time later. Then, specifically, when the determination unit 1203 determines that the information is included, the determination unit 1203 determines that the time of detection corresponds to the time when the first target person transmits information to the second target person. On the other hand, when it is determined that the determination unit 1203 is not included, the determination unit 1203 determines that the time of detection does not correspond to the time when the first target person transmits information to the second target person. As a result, the determination unit 1203 can obtain information that can be used as a clue for identifying the type of stress received by the first subject or the source of the stress received by the first subject.

Here, when the first subject is stressed and the effect appears on the body, the effect may appear on the body later after the event causing the stress. Therefore, the time when the first subject is stressed is after the time when the first subject transmits information to the second subject, which corresponds to the time when the first subject is stressed. In some cases. In consideration of this case, the determination unit 1203 can accurately determine whether or not the detected time point corresponds to the time point when the first target person transmits information to the second target person.

Further, the determination unit 1203 can consider a predetermined period based on the time of detection and the time when the first target person transmits information to the second target person. Therefore, the determination unit 1203 determines the difference in detection, the delay in detection, and the time when the first target person is stressed and the time when the first target person transmits information to the second target person. It is possible to consider the accuracy or the difference in the detection interval. The determination unit 1203 can accurately determine whether or not the time of detection corresponds to the time when the first target person transmits information to the second target person.

The determination unit 1203 determines, for example, whether or not the detected time point is included in a predetermined period based on the time point when the third target person transmits information to the fourth target person. Then, when the determination unit 1203 determines that the information is included, for example, the determination unit 1203 determines that the time of detection corresponds to the time when the third target person transmits information to the fourth target person. On the other hand, when the determination unit 1203 determines that the information is not included, for example, the determination unit 1203 determines that the time of detection does not correspond to the time when the third target person transmits information to the fourth target person.

Specifically, the determination unit 1203 determines whether or not the time of detection is included in the period from the time when the third target person transmits information to the fourth target person to a predetermined time later. Then, specifically, when the determination unit 1203 determines that the information is included, the determination unit 1203 determines that the time of detection corresponds to the time when the third target person transmits information to the fourth target person. On the other hand, when it is determined that the determination unit 1203 is not included, the determination unit 1203 determines that the time of detection does not correspond to the time when the third target person transmits information to the fourth target person. As a result, the determination unit 1203 can obtain information that can be used as a clue for identifying the type of stress received by the first subject or the source of the stress received by the first subject.

Here, when the first subject is stressed due to the third subject transmitting information to the fourth subject, the first subject is the third subject and the third subject is the fourth. They tend to be stressed after knowing that they have actually communicated to the subject. Therefore, the time when the first subject is stressed is after the time when the third subject transmits information to the fourth subject, which corresponds to the time when the first subject is stressed. Tend. In consideration of this tendency, the determination unit 1203 can accurately determine whether or not the detected time point corresponds to the time point when the third target person transmits information to the fourth target person.

Specifically, the determination unit 1203 determines whether or not the time of detection is included in the period from the time when the third target person transmits information to the fourth target person to a predetermined time before. Then, specifically, when the determination unit 1203 determines that the information is included, the determination unit 1203 determines that the time of detection corresponds to the time when the third target person transmits information to the fourth target person. On the other hand, when it is determined that the determination unit 1203 is not included, the determination unit 1203 determines that the time of detection does not correspond to the time when the third target person transmits information to the fourth target person. As a result, the determination unit 1203 can obtain information that can be used as a clue for identifying the type of stress received by the first subject or the source of the stress received by the first subject.

Here, when the first subject is stressed, the first subject may be stressed before the time when the third subject detects that the information is transmitted to the fourth subject. be. Therefore, the time when the first subject is stressed is before the time when the third subject transmits information to the fourth subject, which corresponds to the time when the first subject is stressed. In some cases. In consideration of this case, the determination unit 1203 can accurately determine whether or not the detected time point corresponds to the time point when the third target person transmits information to the fourth target person.

Further, the determination unit 1203 can consider a predetermined period based on the time of detection and the time when the third target person transmits information to the fourth target person. Therefore, the determination unit 1203 determines the difference in detection, the delay in detection, and the time when the first subject is stressed and the time when the third subject transmits information to the fourth subject. It is possible to consider the accuracy or the difference in the detection interval. The determination unit 1203 can accurately determine whether or not the detected time point corresponds to the time point when the third target person transmits information to the fourth target person.

Whether or not the detected time point corresponds to the time point when the fifth target person transmits information to the first target person based on the information that enables the time point when the information is transmitted between the target persons to be specified by the determination unit 1203. To judge.

The determination unit 1203 determines, for example, whether or not the difference between the time of detection and the time when the fifth target person transmits information to the first target person is less than the threshold value. Then, when the determination unit 1203 determines that the value is less than the threshold value, the determination unit 1203 determines that the time of detection corresponds to the time when the fifth target person transmits information to the first target person. On the other hand, when the determination unit 1203 determines that the value is equal to or higher than the threshold value, the determination unit 1203 determines that the time of detection does not correspond to the time when the fifth target person transmits information to the first target person. As a result, the determination unit 1203 can obtain information that can be used as a clue for identifying the type of stress received by the first subject or the source of the stress received by the first subject.

The determination unit 1203 determines, for example, whether or not the detected time point is included in a predetermined period based on the time point when the fifth target person transmits information to the first target person. Then, when the determination unit 1203 determines that the information is included, for example, the determination unit 1203 determines that the time of detection corresponds to the time when the fifth target person transmits information to the first target person. On the other hand, when the determination unit 1203 determines that the information is not included, for example, the determination unit 1203 determines that the time of detection does not correspond to the time when the fifth target person transmits information to the first target person.

Specifically, the determination unit 1203 determines whether or not the time of detection is included in the period from the time when the fifth target person transmits information to the first target person to a predetermined time later. Then, specifically, when the determination unit 1203 determines that the information is included, the determination unit 1203 determines that the time of detection corresponds to the time when the fifth target person transmits information to the first target person. On the other hand, when it is determined that the determination unit 1203 is not included, the determination unit 1203 determines that the time of detection does not correspond to the time when the fifth target person transmits information to the first target person. As a result, the determination unit 1203 can obtain information that can be used as a clue for identifying the type of stress received by the first subject or the source of the stress received by the first subject.

Specifically, the determination unit 1203 determines whether or not the time of detection is included in the period from the time when the fifth target person transmits information to the first target person to a predetermined time before. Then, specifically, when the determination unit 1203 determines that the information is included, the determination unit 1203 determines that the time of detection corresponds to the time when the fifth target person transmits information to the first target person. On the other hand, when it is determined that the determination unit 1203 is not included, the determination unit 1203 determines that the time of detection does not correspond to the time when the fifth target person transmits information to the first target person. As a result, the determination unit 1203 can obtain information that can be used as a clue for identifying the type of stress received by the first subject or the source of the stress received by the first subject.

Here, when the first target person is stressed due to the fact that the fifth target person transmits information to the first target person, the first target person actually receives information from the fifth target person. May be stressed before being transmitted. The first subject may be stressed, for example, when he / she feels an atmosphere in which information is transmitted from the fifth subject. Therefore, the time when the first subject is stressed is before the time when the fifth subject transmits information to the first subject, which corresponds to the time when the first subject is stressed. In some cases. In consideration of this case, the determination unit 1203 can accurately determine whether or not the detected time point corresponds to the time point when the fifth target person transmits information to the first target person.

Further, the determination unit 1203 can consider a predetermined period based on the time of detection and the time when the fifth target person transmits information to the first target person. Therefore, the determination unit 1203 determines the difference in detection, the delay in detection, and the time when the fifth target person transmits information to the first target person between the time when the first target person is stressed and the time when the fifth target person transmits information to the first target person. It is possible to consider the accuracy or the difference in the detection interval. The determination unit 1203 can accurately determine whether or not the time of detection corresponds to the time when the fifth target person transmits information to the first target person.

The identification unit 1204 identifies the type of stress received by the first subject at the time of detection. In the identification unit 1204, for example, the time of detection is either the time when the first target person transmits information to the second target person or the time when the third target person transmits information to the fourth target person. Based on the result of determining whether or not it corresponds to the time point of, the type of stress received by the first subject is specified.

Specifically, when it is determined that it corresponds to any time point, the specifying unit 1204 specifies that the type of stress received by the first subject at the time of detection is indirect stress. The indirect stress is, for example, the stress that the first subject receives without relying on the direct communication of information from the other subject to the first subject. As a result, the identification unit 1204 is used as a reference for the stressed first target person to appropriately deal with the stress or for the manager to provide appropriate support to the stressed first target person. Information can be obtained.

For example, when the specific unit 1204 determines that the time of detection corresponds to the time when the fifth target person transmits information to the first target person, the type of stress received by the first target person at the time of detection. Is identified as direct stress. The direct stress is, for example, the stress that the first subject receives due to the direct communication of information from the other subject to the first subject. As a result, the identification unit 1204 is used as a reference for the stressed first target person to appropriately deal with the stress or for the manager to provide appropriate support to the stressed first target person. Information can be obtained.

The identification unit 1204 identifies the source of stress received by the first subject at the time of detection, based on the result of determining whether or not it corresponds to any time point. When the identification unit 1204 determines that the time of detection corresponds to the time when the first target person transmits information to the second target person, the source of stress received by the first target person is, for example, the second. Identify the target person of. As a result, the identification unit 1204 is used as a reference for the stressed first target person to appropriately deal with the stress or for the manager to provide appropriate support to the stressed first target person. Information can be obtained.

If, for example, the specific unit 1204 determines that the time of detection corresponds to the time when the third subject transmits information to the fourth subject, the source of stress received by the first subject is the third. Identify the target person of. As a result, the identification unit 1204 is used as a reference for the stressed first target person to appropriately deal with the stress or for the manager to provide appropriate support to the stressed first target person. Information can be obtained.

If, for example, the specific unit 1204 determines that the time of detection corresponds to the time when the fifth subject transmits information to the first target, the source of stress received by the first target at the time of detection is determined. Is identified as the fifth subject. As a result, the identification unit 1204 is used as a reference for the stressed first target person to appropriately deal with the stress or for the manager to provide appropriate support to the stressed first target person. Information can be obtained.

The output unit 1205 outputs the processing result of any of the functional units. The output format is, for example, display on a display, print output to a printer, transmission to an external device by a network I / F 303, or storage in a storage area such as a memory 302 or a recording medium 305. As a result, the output unit 1205 can notify the administrator of the processing result of any of the functional units, and can improve the convenience of the information processing apparatus 100.

The output unit 1205 outputs information indicating the specified type. For example, the output unit 1205 associates the information indicating the specified type with the information indicating the first target person, and outputs the information so that the administrator can refer to it. The output unit 1205 may, for example, output information indicating the specified type so that the first target person can refer to it. As a result, the output unit 1205 can enable the first target person or the manager to grasp what kind of stress the first target person has received. Therefore, the output unit 1205 enables the stressed first target person to appropriately cope with the stress, or enables the administrator to provide appropriate support to the stressed first target person. Can be done.

The output unit 1205 outputs information indicating the specified source. For example, the output unit 1205 associates the information indicating the specified source with the information indicating the first target person, and outputs the information so that the administrator can refer to it. The output unit 1205 may, for example, output information indicating the specified source so that the first target person can refer to it. As a result, the output unit 1205 can enable the first target person or the manager to grasp what kind of stress the first target person has received. Therefore, the output unit 1205 enables the stressed first target person to appropriately cope with the stress, or enables the administrator to provide appropriate support to the stressed first target person. Can be done.

(First operation example of the stress management system 200)
Next, a first operation example of the stress management system 200 will be described with reference to FIGS. 13 to 16.

FIG. 13 is a block diagram showing a specific functional configuration example of the information processing apparatus 100 in the first operation example. The information processing apparatus 100 includes a stress acquisition unit 1301, a stress detection unit 1302, a work status acquisition unit 1303, an information transmission / reception detection unit 1304, a stress cause estimation unit 1305, an estimation result storage unit 1306, and a display unit 1307. Has. The stress acquisition unit 1301 to the display unit 1307 realize, for example, the functions of the acquisition unit 1201 to the output unit 1205 shown in FIG.

The stress acquisition unit 1301 acquires the stress value for each subject. The stress value is LF / HF calculated from the time series data of the magnitude of the heartbeat interval. LF is a low frequency component. HF is a high frequency component. For example, the stress acquisition unit 1301 receives biometric information for each subject from the biometric information collecting device 202, and acquires the stress value for each subject based on the received biometric information for each subject. .. The stress detection unit 1302 detects that the subject has been stressed with a certain intensity or more by determining whether or not the stress value is equal to or higher than the threshold value. The stress detection unit 1302 detects a time point when the subject receives a stress of a certain intensity or more.

The work status acquisition unit 1303 acquires the work status for each target person. The work status acquisition unit 1303 acquires, for example, the work status of each target person by receiving it from the behavior information collecting device 201. The information transmission / reception detection unit 1304 detects when the information is transmitted between the target persons based on the work status of each target person, and generates and stores the action information.

The stress cause estimation unit 1305 is based on which time point when the first subject receives a certain intensity of stress corresponds to the time when information is transmitted between the first subjects. Estimate the type and source of stress the subject has received. The estimation result storage unit 1306 reflects the result of estimating the type and source of stress in the direct aggregation table 800 or the indirect aggregation table 900. The display unit 1307 displays a screen showing the state of stress applied between the subjects based on the direct tabulation table 800 and the indirect tabulation table 900. Next, the description proceeds to FIG.

FIG. 14 is an explanatory diagram showing a flow of a first operation example of the stress management system 200. As shown in FIG. 14, the information processing apparatus 100 monitors the information transmission performed between the subjects and the stress received by the subjects, and the time of the information transmission and the stress of a certain intensity or more by the subjects. Identify the type and source of stress based on the correspondence with the time of receiving. The type is, for example, direct stress or indirect stress. The information processing apparatus 100 displays a screen that visualizes the human relationship of the target person based on the specified result.

Here, the direct stress is, for example, interpersonal stress that a subject receives when receiving information from another subject who is a source of stress. Indirect stress is, for example, interpersonal stress that a subject receives when transmitting information to another subject who is a source of stress. Indirect stress is, for example, interpersonal stress that a subject receives when he / she grasps a situation in which information is transmitted between other subjects.

(14-1) The information processing apparatus 100 monitors the work status related to information transmission and the intensity of stress received by the subject for each target person of the team, and identifies the status of information transmission related to the target person. do. The work status related to information transmission is, for example, a history of a speaker and a listener in a conversation, a history of sending / receiving e-mail, a history of sending / receiving SNS, and the like. The history of the speaker and the listener in the conversation is registered in the information processing apparatus 100 by, for example, the speaker or the listener.

The status of information transmission includes the combination of the target person who performed the information transmission and the target person who performed the information transmission, and the time point of the information transmission. The status of information transmission related to any of the subjects includes, for example, the combination of the subject and the other subject who performed the information transmission, and the time of the information transmission. The status of information transmission related to any of the subjects is, for example, the combination of other subjects who communicated information such as conversation in a place such as the room where the subject is located, and the time of information transmission. And include. The status of information transmission related to any subject is, for example, a combination of other subjects who communicated information such as conversations in a physical or electronic conference in which the subject participated. And the time of information transmission.

For example, the information processing apparatus 100 monitors the work status 1401 of Mr. A, identifies the status 1402 of information transmission related to Mr. A, and monitors the change 1403 of the index value indicating the strength of the stress received by Mr. A. do. The index value is, for example, LF / HF calculated from time-series data for a certain period of time of the size of the heartbeat interval.

(14-2) The information processing apparatus 100 specifies the type and source of stress if the intensity of stress received by the subject is above a certain level. In the information processing apparatus 100, for example, if the time when the first subject receives a stress of a certain intensity or more immediately after or during the transmission of information to the first subject, the type of stress is direct. Identifies that the source of stress is other subjects who are the source of information transmission.

In the information processing apparatus 100, for example, if the time when the first subject receives a stress of a certain intensity or more immediately before or during the information transmission from the first subject, the type of stress is indirect. Identifies that the source of stress is other subjects to whom information is transmitted. In the information processing apparatus 100, for example, if the time when the first subject receives a stress of a certain intensity or more is in the middle of information transmission between other subjects, the type of stress is indirect. Identify that it is stress and that the source of stress is another subject to whom information is transmitted.

In the example of FIG. 14, the information processing apparatus 100 identifies the type and source of stress received by Mr. A when the LF / HF of Mr. A exceeds the threshold value. The information processing apparatus 100 specifies, for example, 1404 to 1407 when Mr. A's LF / HF becomes equal to or higher than the threshold value. The information processing apparatus 100 identifies the type and source of stress received by Mr. A at each time point 1404-1407, for example, based on the information transmission status 1402 at each time point 1404-1407.

Specifically, the information processing apparatus 100 determines that the information transmission status 1402 at the time point 1404 is immediately before the information transmission from Mr. A to Mr. B. Therefore, the information processing apparatus 100 identifies that the type of stress at the time point 1404 is indirect stress, and the source of the stress at the time point 1404 is Mr. B.

Specifically, the information processing apparatus 100 determines that the information transmission status 1402 at the time point 1405 is in the middle of information transmission from Mr. B to Mr. A. Therefore, the information processing apparatus 100 identifies that the type of stress at time point 1405 is direct stress, and the source of stress at time point 1405 is Mr. B.

Specifically, the information processing apparatus 100 determines that the information transmission status 1402 at the time point 1406 is in the middle of information transmission from Mr. C to Mr. D. Therefore, the information processing apparatus 100 identifies that the type of stress at time point 1406 is indirect stress, and the source of stress at time point 1406 is Mr. C.

Specifically, the information processing apparatus 100 determines that the information transmission status 1402 at the time point 1407 is immediately after the information transmission from Mr. B to Mr. A. Therefore, the information processing apparatus 100 identifies that the type of stress at time point 1407 is direct stress and the source of stress at time point 1407 is Mr. B.

(14-3) The information processing apparatus 100 displays a screen 1408 that visualizes a human relationship as to which target person is stressing which target person. The screen 1408 includes a graph in which the subject is a node and the stressful human relationship is an edge. On the screen 1408, the indirect stressing human relationship is represented by a solid line edge, and the direct stressing human relationship is represented by a dotted line edge.

Thereby, the information processing apparatus 100 can enable the administrator to intuitively grasp the human relationship of which target person is stressing which target person. The manager can grasp the human relationship, provide appropriate support to each target person, and reduce the stress received by each target person. Next, the process proceeds to the description of FIGS. 15 to 18.

15 to 18 are explanatory views showing a first operation example of the stress management system 200. In the example of FIGS. 15 to 18, the case where the information processing apparatus 100 identifies the type and source of the stress received by Mr. A among the plurality of subjects will be described.

In FIG. 15, the information processing apparatus 100 acquires a biological information table 500 including time-series data of the size of the heartbeat interval of Mr. A. The information processing device 100 has power related to the size of the heartbeat interval of Mr. A for each time-series data of the size of the heartbeat interval of Mr. A included in the time-series data of the size of the heartbeat interval of Mr. A. Generate spectral density.

The information processing apparatus 100 calculates the low frequency component LF and the high frequency component HF in the power spectral density every minute. The information processing apparatus 100 calculates LF / HF as a stress value every minute and stores it using the stress presence / absence determination table 600.

If the information processing apparatus 100 determines that LF / HF> threshold value for any one minute, Mr. A is determined to have received a certain amount of stress in any one minute. On the other hand, if the LF / HF ≦ threshold value for any one minute, the information processing apparatus 100 determines that Mr. A has not received a certain amount of stress in any one minute.

In the example of FIG. 15, the information processing apparatus 100 determines that Mr. A has been stressed with a certain intensity or more from 13:03 to 1 minute, and uses the stress presence / absence determination table 600 to set the value indicated by reference numeral 1500. And remember. Thereby, the information processing apparatus 100 can determine which type and source of stress received by Mr. A should be specified. Next, the description proceeds to FIG.

In FIG. 16, the information processing apparatus 100 specifies a time point at which information is transmitted between the subjects based on the behavior information table 400. The information processing apparatus 100 determines the type and source of stress received by the subject based on the result of comparing the time when the subject receives stress of a certain intensity or more and the time when information is transmitted between the subjects. Identify.

The information processing apparatus 100 acquires, for example, a time point T when a specific target person is stressed with a certain intensity or more. In the information processing apparatus 100, for example, if information is transmitted from a specific target person to another target person during the period from T-t1 to T + t2, the type of stress received by the specific target person can be determined. Identify indirect stress. t1 is, for example, 30 seconds. t2 is, for example, 5 minutes. Further, in the information processing apparatus 100, for example, if information is transmitted from a specific target person to another target person during the period from T-t1 to T + t2, the information processing device 100 is a source of stress received by the specific target person. Identifies that it is another target person whose information has been transmitted from a specific target person. The information processing apparatus 100 can accurately identify the type and source of stress received by a specific subject by using the margins of t1 and t2.

In the information processing apparatus 100, for example, if information is transmitted from another target person to a specific target person during the period from T-t3 to T + t4, the type of stress received by the specific target person can be determined. Identify direct stress. t3 is, for example, 5 minutes. t4 is, for example, 30 seconds. Further, in the information processing apparatus 100, for example, if information is transmitted from another target person to a specific target person during the period from T-t3 to T + t4, the information processing device 100 is a source of stress received by the specific target person. Identifies that it is another subject. The information processing apparatus 100 can accurately identify the type and source of stress received by the subject by using the margins of t3 and t4.

In the information processing apparatus 100, for example, if information is transmitted between any other target person during the period from T-t3 to T + t4, the type of stress received by the specific target person is indirect. Identify as stressful. Further, in the information processing apparatus 100, for example, if information is transmitted between any other target person during the period from T-t3 to T + t4, the source of stress received by the specific target person may be. Identify other subjects. The information processing apparatus 100 can accurately identify the type and source of stress received by the subject by using the margins of t3 and t4.

In the example of FIG. 16, the information processing apparatus 100 transmits information from Mr. A to Mr. B based on the information indicated by reference numeral 1600 in the behavior information table 400 at 13:05 and from Mr. B to Mr. C. At 13:30 when the information was transmitted.

The information processing device 100 transmits information from Mr. A to Mr. B from 30 seconds before to 5 minutes after the time when Mr. A is stressed with a certain intensity or more at 13:03. It is determined that 13:05 is included. Therefore, the information processing apparatus 100 identifies that the type of stress received by Mr. A is indirect stress, and the source of the stress received by Mr. A is Mr. B. In this way, the information processing apparatus 100 identifies the type and source of the stress received by each subject, and stores it using the stress attribute table 700. Next, the description shifts to FIG.

In FIG. 17, the information processing apparatus 100 displays a screen 1700 that visualizes human relationships between subjects based on the stress attribute table 700. The screen 1700 includes selection fields 1701 to 1703, and includes a human relations graph according to the selection result of selection fields 1701 to 1703 based on the operation input of the administrator.

The selection field 1701 is a selection field that allows the period to be selectable by the operation input of the administrator in order to specify when the stress application between the subjects is represented in the human relations graph. The selection field 1702 is at least a direct stress and an indirect stress by the operation input of the administrator in order to specify which kind of stress application between the subjects is represented in the human relations graph. This is a selection field that allows you to select either one.

The selection field 1703 is a selection field that enables the target person to be selected by the operation input of the administrator in order to specify which stress application between the target persons is represented in the human relations graph. In the selection field 1703, "all" is an option that specifies that the stress applied between all the subjects is represented in the human relations graph. In the selection column 1703, "A", "B", and "C" are options for designating the stress application between the subjects including any of the subjects to be represented in the human relations graph. Specifically, "A" is an option to specify that the stress applied to Mr. A is represented in the human relations graph.

In the example of FIG. 17, "all" is selected in the selection field 1703. Therefore, the information processing apparatus 100 displays the human relations graph 1710 showing the stress application between all the subjects on the screen 1700.

The information processing apparatus 100 aggregates the number of times stress is applied between the subjects for the period specified in the selection column 1701 based on, for example, the stress attribute table 700, and the direct aggregation table 800 and the indirect aggregation table. Generate 900 and. Based on, for example, the direct aggregation table 800 and the indirect aggregation table 900, the information processing apparatus 100 has a target person as a node, a direction in which stress is applied as a directed edge, and the number of times stress is applied as the thickness of the edge. The stressed human relations graph 1710 is displayed.

As a result, the information processing apparatus 100 enables the administrator to grasp the human relationships of the entire plurality of target persons from a bird's-eye view. The manager can, for example, refer to the human relations graph 1710 to understand that the stress received by Mr. A is relatively large, and can understand that it is preferable to support Mr. A. Therefore, it is assumed that the administrator selects "A" in the selection field 1703.

In FIG. 18, since "A" is selected in the selection field 1703, the information processing apparatus 100 displays a human relationship graph 1810 showing the stress applied to Mr. A on the screen 1700 with reference to Mr. A. The information processing apparatus 100 displays the human relations graph 1810 based on, for example, the direct aggregation table 800 and the indirect aggregation table 900. In the human relations graph 1810, the subject is a node, the direction in which stress is applied is a directed edge, the number of times stress is applied is the thickness of the edge, and Mr. A is used as a reference.

As a result, the information processing apparatus 100 can enable the administrator to grasp the human relationship with another target person based on Mr. A. The manager can refer to, for example, the human relations graph 1810 and can grasp which target person the stress is relatively large for Mr. A. Specifically, the manager can grasp that Mr. A receives a relatively large amount of indirect stress from Mr. B, and can determine that it is preferable to encourage Mr. A to perform emotional focus coping. can.

(Detection processing procedure)
Next, an example of the detection processing procedure executed by the information processing apparatus 100 will be described with reference to FIG. The detection process is realized, for example, by the CPU 301 shown in FIG. 3, a storage area such as a memory 302 or a recording medium 305, and a network I / F 303.

FIG. 19 is a flowchart showing an example of the detection processing procedure. In FIG. 19, the information processing apparatus 100 acquires time-series data of the magnitude of the heartbeat interval of one minute of the subject (step S1901).

Next, the information processing apparatus 100 acquires the power spectral density in the time-series data of the acquired heartbeat interval (step S1902). Then, the information processing apparatus 100 acquires the low frequency component LF in the acquired power spectral density (step S1903).

Next, the information processing apparatus 100 acquires the high frequency component HF in the acquired power spectral density (step S1904). Then, the information processing apparatus 100 determines whether or not LF / HF> the threshold value (step S1905).

Here, when LF / HF> threshold value is not satisfied (step S1905: No), the information processing apparatus 100 returns to the process of step S1901. On the other hand, when LF / HF> threshold value (step S1905: Yes), the information processing apparatus 100 outputs information indicating that the subject has been stressed with a certain intensity or more (step S1906). Then, the information processing apparatus 100 ends the detection process.

(Recording procedure)
Next, an example of the recording processing procedure executed by the information processing apparatus 100 will be described with reference to FIG. The recording process is realized, for example, by the CPU 301 shown in FIG. 3, a storage area such as a memory 302 or a recording medium 305, and a network I / F 303.

FIG. 20 is a flowchart showing an example of the recording processing procedure. In FIG. 20, the information processing apparatus 100 acquires application information about the target person (step S2001).

Next, the information processing apparatus 100 acquires key input information regarding the target person (step S2002). Then, the information processing apparatus 100 acquires voice input information regarding the target person (step S2003).

Next, the information processing apparatus 100 acquires work information regarding the target person (step S2004). Then, the information processing apparatus 100 identifies a target person to be a transmitting side and a target person to be a receiving side in information transmission (step S2005).

Next, the information processing apparatus 100 associates the work information with the target person on the transmitting side and the target person on the receiving side in information transmission, and records the work information in the action information table 400 (step S2006). Then, the information processing apparatus 100 ends the recording process.

(Judgment processing procedure)
Next, an example of the determination processing procedure executed by the information processing apparatus 100 will be described with reference to FIG. The determination process is realized, for example, by the CPU 301 shown in FIG. 3, a storage area such as a memory 302 or a recording medium 305, and a network I / F 303.

FIG. 21 is a flowchart showing an example of the determination processing procedure. In FIG. 21, the information processing apparatus 100 identifies a time point T when the first subject is stressed with a certain intensity or more (step S2101).

Next, the information processing apparatus 100 determines whether or not the information transmission from the first target person has been performed during the period from T-t1 to T + t2 based on the behavior information table 400 (step S2102). Here, when the information transmission from the first target person is performed (step S2102: Yes), the information processing apparatus 100 shifts to the process of step S2103. On the other hand, when the information transmission from the first target person is not performed (step S2102: No), the information processing apparatus 100 shifts to the process of step S2105.

In step S2103, the information processing apparatus 100 identifies that the type of stress received by the first subject is indirect stress (step S2103). Next, the information processing apparatus 100 identifies that the source of the stress received by the first subject is another subject whose information has been transmitted from the first subject (step S2104). Then, the information processing apparatus 100 ends the determination process.

In step S2105, the information processing apparatus 100 determines whether or not information transmission from another target person has been performed during the period from T-t3 to T + t4 based on the behavior information table 400 (step S2105). Here, when the information is transmitted from another target person (step S2105: Yes), the information processing apparatus 100 shifts to the process of step S2107. On the other hand, when the information is not transmitted from another target person (step S2105: No), the information processing apparatus 100 shifts to the process of step S2106.

In step S2106, the information processing apparatus 100 specifies that the type of stress received by the first subject is not interpersonal stress (step S2106). Then, the information processing apparatus 100 ends the determination process.

In step S2107, when the information processing apparatus 100 transmits information from another target person during the period from T-t3 to T + t4, the information processing device 100 transmits information from the other target person to the first target person. It is determined whether or not it has been damaged (step S2107). Here, when the information is transmitted to the first target person (step S2107: Yes), the information processing apparatus 100 shifts to the process of step S2110. On the other hand, when the information is not transmitted to the first target person (step S2107: No), the information processing apparatus 100 shifts to the process of step S2108.

In step S2108, the information processing apparatus 100 identifies that the type of stress received by the first subject is indirect stress (step S2108). Next, the information processing apparatus 100 identifies that the source of the stress received by the first subject is another subject to whom information transmission has been performed (step S2109). Then, the information processing apparatus 100 ends the determination process.

In step S2110, the information processing apparatus 100 identifies that the type of stress received by the first subject is direct stress (step S2110). Next, the information processing apparatus 100 identifies that the source of the stress received by the first subject is another subject who has transmitted information (step S2111). Then, the information processing apparatus 100 ends the determination process.

(Second operation example of stress management system 200)
Next, a second operation example of the stress management system 200 will be described with reference to FIG. Of the elements shown in FIG. 22, the same elements as those shown in FIG. 13 may be designated by the same reference numerals and description thereof may be omitted.

FIG. 22 is a block diagram showing a specific functional configuration example of the information processing apparatus 100 in the second operation example. The information processing apparatus 100 includes a stress acquisition unit 1301, a stress detection unit 1302, a work status acquisition unit 1303, an information transmission / reception detection unit 1304, a stress cause estimation unit 1305, an estimation result storage unit 1306, and a notification unit 2201. Has. The stress acquisition unit 1301 to the estimation result storage unit 1306 and the notification unit 2201 realize, for example, the functions of the acquisition unit 1201 to the output unit 1205 shown in FIG.

The notification unit 2201 outputs an alert for any of the target persons based on the direct aggregation table 800 and the indirect aggregation table 900. For example, the notification unit 2201 determines whether or not the number of times that any subject receives direct stress or indirect stress from another subject in a certain period P is equal to or greater than a threshold value. do. The threshold is, for example, 5. For example, when it is determined that the notification unit 2201 is equal to or higher than the threshold value, the notification unit 2201 outputs an alert for any of the target persons. Next, the description shifts to FIG. 23.

FIG. 23 is an explanatory diagram showing a second operation example of the stress management system 200. In FIG. 23, it is assumed that the information processing apparatus 100 identifies the type and source of stress received by each subject and stores them using the stress attribute table 700, as in FIGS. 15 and 16. Based on the stress attribute table 700, the information processing apparatus 100 aggregates the number of times stress is applied between the subjects for the period P from the present time to a certain time ago, and the direct aggregation table 800 and the indirect aggregation table 900. And generate.

The information processing apparatus 100 is based on the direct aggregation table 800 and the indirect aggregation table 900, and the number of times that one of the subjects receives direct stress or indirect stress from the other subject. Is more than or equal to the threshold value. When the information processing apparatus 100 determines that the threshold value is equal to or higher than the threshold value, the information processing apparatus 100 outputs an alert for any of the target persons. In the example of FIG. 23, since the number of times that Mr. A receives indirect stress from Mr. B is equal to or greater than the threshold value, the information processing apparatus 100 generates an alert for Mr. A and notifies the notification destination. The notification destination is, for example, the boss of Mr. A or the personnel department of the organization to which Mr. A belongs.

The alert includes, for example, the notification content 2300. The notification content 2300 includes, for example, "2020/2/1 to 2020/2/8" as the period P. The notification content 2300 includes, for example, the name “Mr. A” indicating Mr. A whose number of times of stress is equal to or greater than the threshold value. The notification content 2300 includes, for example, the name “Mr. B” indicating Mr. B whose number of times stress is applied to Mr. A is equal to or greater than the threshold value. The notification content 2300 includes "indirect" as the type of stress received by Mr. A.

As a result, the information processing apparatus 100 can understand that it is preferable for the administrator to support Mr. A without actively grasping the human relationships of the entire plurality of target persons. Then, the manager can grasp that Mr. A receives a relatively large amount of indirect stress from Mr. B, and can determine that it is preferable to encourage Mr. A to perform emotional focus coping.

(Notification processing procedure)
Next, an example of the notification processing procedure executed by the information processing apparatus 100 will be described with reference to FIG. 24. The notification process is realized, for example, by the CPU 301 shown in FIG. 3, a storage area such as a memory 302 or a recording medium 305, and a network I / F 303.

FIG. 24 is a flowchart showing an example of the notification processing procedure. In FIG. 24, the information processing apparatus 100 generates a direct aggregation table 800 and an indirect aggregation table 900 based on the type and source of stress received by the first subject in a certain period P (step). S2401).

Next, in the information processing apparatus 100, based on the direct aggregation table 800 and the indirect aggregation table 900, the first subject is directly stressed or stressed by the second subject in a certain period P. , Calculate the number of indirect stresses. Then, in the information processing apparatus 100, whether or not the number of times that the first subject receives direct stress or indirect stress from the second subject in a certain period P is X times or more. (Step S2402).

Here, when the number of times is less than X (step S2402: No), the information processing apparatus 100 returns to the process of step S2401. On the other hand, when the number of times is X or more (step S2402: Yes), the information processing apparatus 100 outputs an alert (step S2403). Then, the information processing apparatus 100 ends the notification process.

(Third operation example of stress management system 200)
Next, a third operation example of the stress management system 200 will be described with reference to FIG. 25.

FIG. 25 is a block diagram showing a specific functional configuration example of the information processing apparatus 100 in the third operation example. In the example of FIG. 25, it is assumed that the detection device 204 has a function as the information processing device 100, and the stress management system 200 includes a server 2510 used by the administrator instead of the information processing device 100. The detection device 204 is, for example, a wearable terminal.

The detection device 204 includes a stress acquisition unit 2501, a stress detection unit 2502, a work status acquisition unit 2503, an information transmission / reception detection unit 2504, a stress cause estimation unit 2505, and a transmission unit 2506. The server 2510 has a receiving unit 2511, an estimation result storage unit 2512, and a display unit 2513.

The stress acquisition unit 2501 acquires the stress value of the subject using the detection device 204. The stress value is LF / HF calculated from the time series of heartbeat intervals. For example, the stress acquisition unit 2501 acquires the biological information of the subject using the detection device 204, and calculates the stress value of the subject using the detection device 204 based on the biological information of the subject using the detection device 204. To get by. The stress detection unit 2502 detects whether or not the stress value using the detection device 204 is equal to or greater than the threshold value, thereby detecting that the subject using the detection device 204 has been stressed with a certain intensity or more. The stress detection unit 2502 detects a time point when the subject using the detection device 204 receives a stress of a certain intensity or more.

The work status acquisition unit 2503 acquires the work status of each target person. The information transmission / reception detection unit 2504 detects when information is transmitted between the target persons based on the work status of each target person, and generates and stores the action information. The stress cause estimation unit 2505 is a detection device based on which time point when the subject using the detection device 204 receives a stress of a certain intensity or more corresponds to the time point when information is transmitted between the target persons. Estimate the type and source of stress experienced by the subject using 204. The transmission unit 2506 transmits the result of estimating the type and source of stress to the server 2510.

The receiving unit 2511 receives the result of estimating the type and source of stress. The estimation result storage unit 2512 reflects the result of estimating the type and source of the received stress in the direct aggregation table 800 or the indirect aggregation table 900. The display unit 2513 displays a screen showing the state of stress applied between the subjects based on the direct tabulation table 800 and the indirect tabulation table 900. As a result, the stress management system 200 can distribute various processes for managing the stress of each target person to the respective detection devices 204.

(Fourth operation example of stress management system 200)
Next, a fourth operation example of the stress management system 200 will be described with reference to FIG. 26.

FIG. 26 is a block diagram showing a specific functional configuration example of the information processing apparatus 100 in the fourth operation example. The detection device 204 has a stress acquisition unit 2601, a stress detection unit 2602, and a first transmission unit 2603. The terminal device 203 has a work status acquisition unit 2611, an information transmission / reception detection unit 2612, and a second transmission unit 2613. The information processing apparatus 100 includes a first receiving unit 2621, a second receiving unit 2622, a stress cause estimation unit 2623, an estimation result storage unit 2624, and a display unit 2625.

The stress acquisition unit 2601 acquires the stress value of the subject having the detection device 204. The stress acquisition unit 2601 acquires, for example, the biological information of the subject having the detection device 204, and calculates the stress value of the subject having the detection device 204 based on the acquired biological information of the subject having the detection device 204. Get by doing. The stress detection unit 2602 detects that the subject having the detection device 204 has received a stress of a certain intensity or more by determining whether or not the stress value is equal to or higher than the threshold value. The stress detection unit 2602 detects a time point when the subject having the detection device 204 receives a stress of a certain intensity or more. The first transmission unit 2603 associates the information processing device 100 with the information for identifying the target person having the detection device 204, and sets the time point when the target person having the detection device 204 receives a certain amount of stress or more. Send.

The work status acquisition unit 2611 acquires the work status of the target person having the terminal device 203. The information transmission / reception detection unit 2612 detects when the information transmission has been performed between any of the target persons including the target person having the terminal device 203 based on the work status of the target person having the terminal device 203. Generates and stores behavioral information. The second transmission unit 2613 transmits to the information processing device 100 when and when the information transmission was performed between the target person including the target person having the terminal device 203. The second transmission unit 2613 transmits, for example, behavior information to the information processing apparatus 100.

The first receiving unit 2621 receives from the detection device 204 the time point when the target person having the detection device 204 is stressed with a certain intensity or more in association with the information for identifying the target person having the detection device 204. do. The second receiving unit 2622 receives information from the terminal device 203 indicating when the information transmission was performed between the target persons including the target person having the terminal device 203. The second receiving unit 2622 receives, for example, behavior information from the terminal device 203.

The stress cause estimation unit 2623 acquires a time point when the subject having the detection device 204 receives a stress of a certain intensity or more. The stress cause estimation unit 2623 acquires behavior information. Based on the behavioral information, the stress cause estimation unit 2623 determines whether the time when the first subject receives a certain level of stress corresponds to the time when the information is transmitted between the subjects. Based on this, the type and source of stress received by the first subject is estimated.

The estimation result storage unit 2624 reflects the result of estimating the type and source of stress in the direct aggregation table 800 or the indirect aggregation table 900. The display unit 2625 displays a screen showing the state of stress applied between the subjects based on the direct tabulation table 800 and the indirect tabulation table 900. As a result, the information processing apparatus 100 can distribute various processes for managing the stress of each target person to the respective detection apparatus 204 and the respective terminal apparatus 203.

As described above, according to the information processing apparatus 100, it is possible to detect the time when the index value indicating the strength of the stress received by the first user satisfies the condition. According to the information processing apparatus 100, the time of detection is one of the time when the first user transmits information to the second user and the time when the third user transmits information to the fourth user. It is possible to determine whether or not it corresponds. According to the information processing apparatus 100, it is possible to specify the type of stress received by the first user at the time of detection based on the result of determining whether or not it corresponds to any time point. As a result, the information processing apparatus 100 can identify what kind of stress the first user has received, and make it easy to determine what kind of support should be provided to the first user. Can be done.

According to the information processing apparatus 100, when it is determined that it corresponds to any time point, it can be specified that the type of stress received by the first user at the time of detection is indirect stress. This makes it easier for the information processing apparatus 100 to determine to the first user that support for coping with indirect stress should be provided.

According to the information processing apparatus 100, when it is determined that the time of detection corresponds to the time when the first user transmits information to the second user, the source of stress received by the first user is the second user. Can be identified as. As a result, the information processing apparatus 100 can easily determine what kind of support should be provided to the first user based on the source of stress.

According to the information processing apparatus 100, when it is determined that the time of detection corresponds to the time when the third user transmits information to the fourth user, the source of stress received by the first user is the third user. Can be identified as. As a result, the information processing apparatus 100 can easily determine what kind of support should be provided to the first user based on the source of stress.

According to the information processing apparatus 100, when the detected time is included in the period from the time when the first user transmits information to the second user to a predetermined time before, the detected time is the time when the first user transmits the information. It can be determined that it corresponds to the time when the information is transmitted to the second user. Thereby, the information processing apparatus 100 can accurately determine whether or not the detected time point corresponds to the time point when the first user transmits information to the second user.

According to the information processing apparatus 100, when the detected time is included in the period from the time when the third user transmits information to the fourth user to a predetermined time later, the detected time is the time when the third user transmits the information. It can be determined that it corresponds to the time when the information is transmitted to the fourth user. Thereby, the information processing apparatus 100 can accurately determine whether or not the detected time point corresponds to the time point when the third user transmits information to the fourth user.

According to the information processing apparatus 100, information indicating a specified type can be output. Thereby, the information processing apparatus 100 can enable the administrator who uses the information processing apparatus 100 to grasp the type of stress received by the first user.

According to the information processing apparatus 100, whether or not the detected time point corresponds to the time point when the fifth user transmits information to the first user based on the information that makes it possible to specify the time point when the information is transmitted between the users. Can be determined. According to the information processing apparatus 100, when it is determined that the time of detection corresponds to the time when the fifth user transmits information to the first user, the type of stress received by the first user at the time of detection is determined. It can be identified as direct stress. This makes it easier for the information processing apparatus 100 to determine to the first user that support for dealing with direct stress should be provided.

According to the information processing apparatus 100, the type of stress received by the detected first user is an indirect one received by the first user without relying on direct information transmission from another user to the first user. It can be identified as stress. Thereby, the information processing apparatus 100 can make it possible to grasp that the first user has been indirectly stressed without relying on the direct information transmission from the other user to the first user.

The information processing method described in this embodiment can be realized by executing a program prepared in advance on a computer such as a PC or a workstation. The information processing program described in this embodiment is recorded on a computer-readable recording medium and executed by being read from the recording medium by the computer. The recording medium is a hard disk, a flexible disk, a CD (Compact Disc) -ROM, an MO (Magnet Optical disc), a DVD (Digital Versaille Disc), or the like. Further, the information processing program described in this embodiment may be distributed via a network such as the Internet.

The following additional notes are further disclosed with respect to the above-described embodiment.

(Appendix 1) Detects the time when the index value indicating the strength of stress received by the first user satisfies the condition, and detects it.
Based on the information that makes it possible to specify the time point at which information is transmitted between the users, the detected time point is the time point at which the first user transmits information to a second user different from the first user, and the first time point. It is determined whether or not a third user different from the first user corresponds to any of the time points when the information is transmitted to the fourth user different from the first user.
Based on the result of determining whether or not it corresponds to any of the above time points, the type of stress received by the first user at the detected time point is specified.
An information processing program characterized by having a computer execute processing.

(Appendix 2) The specified process is
The description in Appendix 1, characterized in that, when it is determined that the stress corresponds to any of the above time points, the type of stress received by the first user at the detected time point is specified to be indirect stress. Information processing program.

(Appendix 3) When it is determined that the detected time point corresponds to the time point when the first user transmits information to the second user, the source of stress received by the first user is the second user. Identify as a user,
The information processing program according to Appendix 1 or 2, wherein the processing is executed by the computer.

(Appendix 4) When it is determined that the detected time point corresponds to the time point when the third user transmits information to the fourth user, the source of stress received by the first user is the third user. Identify as a user,
The information processing program according to any one of Supplementary note 1 to 3, wherein the processing is executed by the computer.

(Appendix 5) The determination process is
Based on the information that makes it possible to specify the time point at which information is transmitted between users, the detected time point is included in the period from the time point when the first user transmits information to the second user to a predetermined time before. In this case, the information processing program according to any one of Supplementary note 1 to 4, wherein it is determined that the detected time point corresponds to the time point when the first user transmits information to the second user. ..

(Appendix 6) The determination process is
Based on the information that makes it possible to identify the time point at which information is transmitted between users, the detected time point is included in the period from the time when the third user transmits information to the fourth user to a predetermined time later. In this case, the information processing program according to any one of Supplementary note 1 to 5, wherein it is determined that the detected time point corresponds to the time point when the third user transmits information to the fourth user. ..

(Appendix 7) Output information indicating the specified type.
The information processing program according to any one of Supplementary note 1 to 6, wherein the processing is executed by the computer.

(Appendix 8) A time point at which a fifth user, whose detected time point is different from that of the first user, transmits information to the first user based on information that makes it possible to specify the time point at which information is transmitted between users. Judge whether or not it corresponds to
When it is determined that the detected time point corresponds to the time point when the fifth user transmits information to the first user, the type of stress received by the first user at the detected time point is directly determined. Identify as stress,
The information processing program according to any one of Supplementary note 1 to 7, wherein the processing is executed by the computer.

(Appendix 9) The indirect stress is a stress received by the first user without relying on direct information transmission from another user to the first user. The information processing program according to any one of 8.

(Appendix 10) Detects the time when the index value indicating the strength of stress received by the first user satisfies the condition, and detects the time point.
Based on the information that makes it possible to specify the time point at which information is transmitted between the users, the detected time point is the time point at which the first user transmits information to a second user different from the first user, and the first time point. It is determined whether or not a third user different from the first user corresponds to any of the time points when the information is transmitted to the fourth user different from the first user.
Based on the result of determining whether or not it corresponds to any of the above time points, the type of stress received by the first user at the detected time point is specified.
An information processing method characterized in that a computer executes processing.

(Appendix 11) Detects the time when the index value indicating the strength of stress received by the first user satisfies the condition, and detects the time point.
Based on the information that makes it possible to specify the time point at which information is transmitted between the users, the detected time point is the time point at which the first user transmits information to a second user different from the first user, and the first time point. It is determined whether or not a third user different from the first user corresponds to any of the time points when the information is transmitted to the fourth user different from the first user.
Based on the result of determining whether or not it corresponds to any of the above time points, the type of stress received by the first user at the detected time point is specified.
An information processing device characterized by having a control unit.

100 Information processing device 200 Stress management system 201 Behavior information collection device 202 Biometric information collection device 203 Terminal device 204 Detection device 210 Network 300, 1000, 1100 Bus 301, 1001, 1101 CPU
302,1002,1102 Memory 303,1003,1103 Network I / F
304,1004 Recording medium I / F
305,1005 Recording medium 400 Behavior information table 500 Biological information table 600 Stress presence / absence judgment table 700 Stress attribute table 800 Direct tabulation table 900 Indirect tabulation table 1006, 1104 Display 1007 Input device 1105 Sensors 1200 Storage unit 1201 Acquisition unit 1202 Detection Unit 1203 Judgment unit 1204 Specific unit 1205 Output unit 1301,251,2601 Stress acquisition unit 1302,2502,2602 Stress detection unit 1303,2503,2611 Work status acquisition unit 1304,2504,2612 Information transmission / reception detection unit 1305,250,2623 Stress Cause estimation unit 1306, 2512, 2624 Estimated result storage unit 1307, 2513, 2625 Display unit 1401 Work status 1402 Status 1403 Change 1404-1407 Time point 1408, 1700 Screen 1500, 1600 Code 1701-1703 Selection column 1710, 1810 Human relations graph 2201 Notification unit 2300 Notification content 2506 Transmission unit 2510 Server 2511 Reception unit 2603 First transmission unit 2613 Second transmission unit 2621 First reception unit 2622 Second reception unit

Claims (8)

Detects the time when the index value indicating the strength of stress received by the first user satisfies the condition, and detects it.
Based on the information that makes it possible to specify the time point at which information is transmitted between the users, the detected time point is the time point at which the first user transmits information to a second user different from the first user, and the first time point. It is determined whether or not a third user different from the first user corresponds to any of the time points when the information is transmitted to the fourth user different from the first user.
Based on the result of determining whether or not it corresponds to any of the above time points, the type of stress received by the first user at the detected time point is specified.
An information processing program characterized by having a computer execute processing. The specific process is
The first aspect of claim 1, wherein when it is determined that the stress corresponds to any of the above time points, the type of stress received by the first user at the detected time point is specified to be indirect stress. Information processing program. When it is determined that the detected time point corresponds to the time point when the first user transmits information to the second user, it is determined that the source of stress received by the first user is the second user. Identify,
The information processing program according to claim 1 or 2, wherein the processing is executed by the computer. When it is determined that the detected time point corresponds to the time point when the third user transmits information to the fourth user, it is determined that the source of stress received by the first user is the third user. Identify,
The information processing program according to any one of claims 1 to 3, wherein the processing is executed by the computer. The determination process is
Based on the information that makes it possible to identify the time point at which information is transmitted between users, the detected time point is included in the period from the time point when the first user transmits information to the second user to a predetermined time before. The information processing according to any one of claims 1 to 4, wherein it is determined that the detected time point corresponds to the time point when the first user transmits information to the second user. program. The determination process is
The detected time point is included in the period from the time when the third user transmits information to the fourth user to a predetermined time after the time point when the information is transmitted between the users can be specified. The information processing according to any one of claims 1 to 5, wherein it is determined that the detected time point corresponds to the time point when the third user transmits information to the fourth user. program. Detects the time when the index value indicating the strength of stress received by the first user satisfies the condition, and detects it.
Based on the information that makes it possible to specify the time point at which information is transmitted between the users, the detected time point is the time point at which the first user transmits information to a second user different from the first user, and the first time point. It is determined whether or not a third user different from the first user corresponds to any of the time points when the information is transmitted to the fourth user different from the first user.
Based on the result of determining whether or not it corresponds to any of the above time points, the type of stress received by the first user at the detected time point is specified.
An information processing method characterized in that a computer executes processing. Detects the time when the index value indicating the strength of stress received by the first user satisfies the condition, and detects it.
Based on the information that makes it possible to specify the time point at which information is transmitted between the users, the detected time point is the time point at which the first user transmits information to a second user different from the first user, and the first time point. It is determined whether or not a third user different from the first user corresponds to any of the time points when the information is transmitted to the fourth user different from the first user.
Based on the result of determining whether or not it corresponds to any of the above time points, the type of stress received by the first user at the detected time point is specified.
An information processing device characterized by having a control unit.

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