JP2020038542A - Information processor, method for processing information, and program - Google Patents

Abstract

To reduce the load on a user without letting the user be aware of the load excessively.SOLUTION: The information processor according to an embodiment includes an acquisition unit, a determination unit, and a notification control unit. The acquisition unit acquires state information showing the state of a user and environmental information showing the environment around the user. The determination unit determines notification information, the timing of giving notice of the notification information, and the notification destination of the notification information on the basis of the state information and the environmental information. The notification control unit notifies the notification destination of the notification information at the notification timing.SELECTED DRAWING: Figure 1

Description

  An embodiment of the present invention relates to an information processing device, an information processing method, and a program.

  2. Description of the Related Art A technique for reducing a load due to stress or the like by presenting a user with feedback on a user's behavior, a state of the user such as stress and fatigue, a method of improvement, and the like is known.

JP 2001-344352 A JP 2005-315802 A JP 2017-176762 A

  However, in the related art, there is a risk that the user may be excessively aware of the load by notifying the user of stress, fatigue, and the like, thereby promoting deterioration of the user state. In addition, there is a risk that the notification itself may cause a new stress on the user. An object of the present invention is to provide an information processing apparatus, an information processing method, and a program that can reduce a load on a user without excessively recognizing the user.

  An information processing apparatus according to an embodiment includes an acquisition unit, a determination unit, and a notification control unit. The acquisition unit acquires state information indicating a state of the user and environment information indicating an environment where the user is placed. The determining unit determines notification information, a notification timing for notifying the notification information, and a notification destination of the notification information according to the state information and the environment information. The notification control unit notifies the notification information to the notification destination at the notification timing.

FIG. 2 is a diagram illustrating an example of a functional configuration of the information processing apparatus according to the first embodiment. FIG. 5 is a diagram illustrating an example of setting notification information, notification timing, and notification destination candidates according to the first embodiment. 9 is a flowchart illustrating a selection rule for selecting notification information, a notification timing, and a notification destination from notification information, a notification timing, and a notification destination candidate according to the first embodiment. FIG. 6 is a diagram illustrating an example of a functional configuration of an information processing apparatus according to a second embodiment. FIG. 13 is a diagram illustrating an example of a functional configuration of an information processing apparatus according to a third embodiment. The figure which shows the example 1 of the notification format of the log of the status information of 3rd Embodiment. FIG. 13 is a diagram illustrating a second example of a notification format of a log of state information according to the third embodiment. The figure which shows the example of the notification timing of the notification information of 3rd Embodiment. FIG. 14 is a diagram illustrating an example of a device configuration of an information processing system according to a fourth embodiment. FIG. 9 is a diagram illustrating an example of a hardware configuration of the information processing apparatuses according to the first to fourth embodiments.

  Embodiments of an information processing apparatus, an information processing method, and a program will be described below in detail with reference to the accompanying drawings.

(1st Embodiment)
First, an example of a functional configuration of the information processing apparatus 10 according to the first embodiment will be described.

[Example of functional configuration]
FIG. 1 is a diagram illustrating an example of a functional configuration of the information processing apparatus 10 according to the first embodiment. The information processing apparatus 10 according to the first embodiment includes an acquisition unit 1, a determination unit 2, and a notification control unit 3. The information processing apparatus 10 according to the first embodiment is realized by, for example, a computer, a smart device, a wearable device, and the like.

  The acquisition unit 1 acquires state information and environment information.

  The status information is information indicating the status of the user. Specifically, the state information is, for example, biological information of the user or information indicating a mental state. The information indicating the mental state of the user includes, for example, the stress level of the user, the degree of concentration of the user's work, and the degree of interest of the user with respect to stress. The stress level of the user can be estimated from, for example, the biological information of the user. The user's work concentration and the user's interest in stress will be described later.

  The biological information of the user is, for example, information indicating a facial expression, body temperature, skin temperature, gaze direction, eyeball saccade movement, pupil state, heart rate, heart rate interval, blood pressure, sweating, posture change, and movement. is there.

  The environment information is information indicating an environment where the user is placed. Specifically, the environmental information is, for example, information indicating a factor affecting the user, and information indicating a work target and a work content of the user. The environment information includes, for example, a person working with the user and the behavior of the person. Further, for example, the environmental information includes noise around the user, temperature, humidity, and the like. Further, for example, the environment information includes a position of the user, an attribute of an area where the user exists, and the like. Further, for example, the environmental information is information of a target (stresser) that can give a load such as stress and fatigue to the user.

  The determining unit 2 determines notification information, a notification timing for notifying the notification information, and a notification destination of the notification information according to the state information and the environment information. Specifically, first, the determining unit 2 detects a change in the state information by confirming a time-series change in the state information acquired by the acquiring unit 1. Next, the determination unit 2 extracts environmental information related to the detected change. For example, the determination unit 2 extracts the timing at which the change is detected or the environmental information that has changed just before the timing at which the change is detected. Then, the determination unit 2 sets the extracted environment information as information (cause) related to a change in the state of the user (user load).

  Note that the detection of the change in the state information and the change in the environment information may be performed by the acquisition unit 1 instead of the determination unit 2. In this case, the determination unit 2 receives, from the acquisition unit 1, information indicating a change in the state information and a change in the environment information.

  Next, the determining unit 2 determines notification information, a notification timing for notifying the notification information, and a notification destination of the notification information, based on the change in the state of the user and the extracted cause. The notification information is, for example, biological stress information.

  The biological stress information is, for example, the intensity of the psychological load of the user such as the stress level of the user, and an index indicating a mental change. Further, for example, the biological stress information includes information related to the biological load of the user such as blood pressure, a cause of the biological load of the user, a method of improving the biological load of the user, and the like. Further, for example, the biological stress information may be information (biological information: stress level, psychological load, psychological change) acquired by the acquiring unit 1 or extracted environmental information (factors and causes that cause a change in the user state). Good.

  Further, for example, the biological stress information may be a method of improving the psychological load (change) of the user. The method of improving the psychological load (change) of the user may be, for example, a method of changing or eliminating the extracted cause, or a method not related to the cause (for example, consciously making a smile and taking a deep breath). Good.

  For example, the determination unit 2 holds, in advance, one or more candidates for the user's notification information, one or more candidates for the notification destination, and one or more candidates for the notification timing to be notified. , A selection rule for selecting one or more from each candidate is stored. Then, the determining unit 2 uses the notification information, the notification timing, and the notification timing by using a selection rule for selecting the notification information, the notification timing, and the notification destination from the notification information candidates, the notification timing candidates, and the notification destination candidates. Decide ahead.

  The notification control unit 3 notifies the notification destination to the notification information at the notification timing determined by the determination unit 2. The notification method of the notification information may be arbitrary. The notification information is notified to the notification destination by display information displayed on a display device such as a liquid crystal display. Further, for example, the notification information is notified to the notification destination by audio information output from an output device such as a speaker. For example, the notification information is notified to a notification destination such as a computer, a smart device, and a wearable device by a message such as an email.

  As described above, by determining the notification information, the notification timing, and the notification destination based on the relationship between the state information and the environment information, it is possible to transmit information that more appropriately controls the load on the user.

  Hereinafter, an example of a specific operation of the information processing apparatus 10 according to the first embodiment will be described.

  The acquisition unit 1 acquires LF / HF (Low frequency spectrum / High frequency spectrum) representing a stress level, the degree of concentration of the user's work, and the degree of interest of the user in the stress, as the above-described state information.

  LF / HF is one of the autonomic nervous system activity indices calculated from the heart rate variability, and is an index related to the sympathetic nerve activity. Since the LF / HF value increases in a stress state, it indicates a stress level.

  The concentration of the user's work can be estimated, for example, from the user's eye movements. Specifically, the degree of concentration of the line of sight to the operation target and the number of blinks (blinking is suppressed as the concentration increases) are used. Further, for example, the degree of concentration of the user's work may be estimated from body movement (the more concentrated, the more unnecessary movement is eliminated). Further, for example, the degree of concentration of the user's work may be estimated from the user's work content and work continuation time. The determination unit 2 may estimate the degree of concentration of the user's work by combining these estimation methods.

  The degree of interest in stress can be estimated based on, for example, whether or not the user is looking at a device that presents biological stress information. Further, for example, from the degree of concentration of the user, it may be estimated that when the degree of concentration is low, interest in stress is high, and when the degree of concentration is low, interest in stress is high.

  In addition, the acquisition unit 1 acquires, for example, a person in the vicinity of the user and the behavior of the person, a temperature around the user, and the like as the above-described environment information.

  The determining unit 2 determines notification information, a notification timing for notifying the notification information, and a notification destination of the notification information according to the above-described state information and the above-described environment information.

  FIG. 2 is a diagram illustrating an example of setting notification information, notification timing, and notification destination candidates according to the first embodiment.

  Specific examples of the biostress information candidates notified as the notification information are shown below.

<Specific examples of biostress information candidates>
-Stress level-Cause of the stress (estimated from the user's work content, work duration, the change in the above-mentioned environmental information, the change in the above-mentioned state information, etc.)
・ Improvement method (method of eliminating the cause of stress)
Example: Temperature → appropriate temperature range (for example, temperature at low stress level)
Operation → Cancel (set for each operation (only operations that can be canceled))
・ Refresh method (Improvement method not related to the cause)
In the case of stress, make a smile, take a break, etc. • Logs (logs such as electrocardiograms for a predetermined period including before and after the stress exceeds the threshold)
・ None (No notification, or only alarms that indicate some stress)

  Specific examples of notification (presentation) timing candidates for notification information are shown below.

<Specific examples of notification timing candidates>
-Immediately / Afterward (The period from the detection of stress to the notification is determined from state information and environmental information. For example, the timing when the stress level rises after the work at the time of stress change is completed)
・ Regular reporting (reported at regular intervals regardless of the timing of change detection)

  Specific examples of notification destination candidates of the notification information are shown below.

<Specific examples of notification destination candidates>
・ The user himself / herself ・ Around the user ・ System
The user's administrator (eg, employer or human resources representative if the user is a company employee, teacher if the user is a student)

  In addition, a person or a group other than the person, such as a family member, a (physical) doctor, and another person (unrelated to the person), may be set as the notification destination candidates.

  FIG. 3 is a flowchart illustrating a selection rule for selecting the notification information, the notification timing, and the notification destination from the notification information, the notification timing, and the notification destination candidate according to the first embodiment. First, the acquiring unit 1 acquires state information (for example, biological information such as LF / HF value) and environmental information (step S1). Next, the determining unit 2 determines whether or not the state information (for example, a biological reaction indicated by the LF / HF value) acquired by the process of step S1 is equal to or greater than a preset threshold (step S2). ).

  If the state information is not equal to or larger than the preset threshold value (step S2, No), the process returns to step S1.

  When the state information is equal to or larger than the preset threshold (Yes at Step S2), the user is stressed, and the process of selecting the notification information, the notification timing, and the notification destination is started.

  First, the determination unit 2 determines whether the cause of the state information being equal to or larger than the threshold can be specified (step S3). Specifically, by referring to the environment information acquired in the process of step S1, the timing at which the stress is detected or the environmental information changed immediately before the timing at which the stress is detected is extracted. I do. For example, when the changed environment information can be extracted, the determination unit 2 determines that the cause can be specified. When the changed environment information cannot be extracted (when there is no changed environment information), the determination unit 2 determines that the cause cannot be specified. I do. For example, if the temperature has changed before the timing of detecting the stress, the determination unit 2 specifies the temperature as the cause of the stress.

  If the cause can be identified, the determination unit 2 determines whether the cause of the state information being equal to or larger than the threshold is, for example, interpersonal work such as conversation (step S4). For example, when the user or a person around the user starts the work before the timing of detecting the stress, the determination unit 2 determines that the work (and the person) is the cause.

  If the interpersonal work is the cause (step S4, Yes), the determination unit 2 gives the user (person) a refresh method at the timing when the status information (for example, the LF / HF value) changes after the end of the interpersonal work. Is notified (step S5). By setting the notification information to the refresh method, the possibility that the stress has been caused by the interpersonal person is not directly notified to the user, so that the risk of the user unnecessarily having a weak sense of the other person can be avoided. Further, by setting the notification timing after the end of the interpersonal work, it is possible to avoid the danger that the user unnecessarily recognizes the interpersonal work (partner) as a stressor. In the case of the process of step S5, since the cause is not directly notified, the notification destination is the user himself / herself, and the user himself / herself can act so that the state information (for example, the LF / HF value) is improved. .

  The refreshing method includes, for example, making a smile and taking a break. These are methods of reducing stress without relating to the cause of the stress, and the user can improve the stress without specifying the cause. This allows the user to reduce the stress (load) of the user without adversely affecting the human relationship with the partner.

  If the user is not performing interpersonal work (step S4, No), the determination unit 2 determines whether or not the change in the environmental information extracted as the cause can be eliminated (step S6). The determination unit 2 sets in advance whether the cause can be eliminated (whether the environment information can be changed) and whether there is any target whose cause can be eliminated (the environment information can be changed). . The determination unit 2 sets, for example, a temperature as a cause that can be eliminated, and sets a person who can adjust the air conditioning in the room where the user is located as a target of changing the temperature.

  If the cause can be eliminated (Step S6, Yes) and there is a person (target) who can eliminate the cause (Step S8, Yes), the determination unit 2 uses the notification information as an improvement method and determines a person who can eliminate the cause. The notification destination is set, and the notification timing is set immediately (step S9). Whether or not there is a person (object) that can resolve the cause is determined based on, for example, whether a person who can resolve the cause (can change environment information) is set in advance. The improvement method is to specify the temperature before the user is stressed from the environmental information, for example, and change the air conditioning temperature to the temperature before the user is stressed.

  If the cause can be eliminated (step S6, Yes) and there is no person (target) who can eliminate the cause (unknown) (step S8, No), the determination unit 2 sets the notification information as an improvement method, The person is the notification destination, and the notification timing is immediate (step S10).

  Note that the determination unit 2 may also set in advance whether or not to present information that can identify a user to a target whose cause can be eliminated. The reason for this is that, for example, if the change in environmental information is a change in temperature, the air conditioning manager needs to be able to identify the person who is stressed by air conditioning, and only if there is a person who is stressed. Whether it should be possible depends on the operation policy of the system.

  If the cause cannot be eliminated (step S6, No), the determination unit 2 uses the notification information as the refresh method, sets the notification timing to the timing at which the degree of concentration of the user has decreased, and sets the notification destination to the user himself. As a result, it is possible to prevent the user from feeling extra stress on the stressor that cannot be changed by the user.

  Next, a case where the cause cannot be specified will be described. When the cause cannot be specified (Step S3, No), the determination unit 2 determines whether the state in which the user is under stress is chronic (Step S11).

  Whether the state in which the user is under stress is chronic or not is determined based on, for example, the stress level of the user and the continuous state of the stress level. Specifically, for example, a first threshold and a second threshold (first threshold> second threshold) are prepared as thresholds for determining the stress level.

  The second threshold is, for example, an average user stress level (average stress level) determined from the user state information. The determining unit 2 may set an average stress level for each user in advance.

  When the stress level exceeds the first threshold from a state where the stress level is less than the second threshold (when the stress level rises sharply), the determining unit 2 determines that the stress of the user is not chronic. On the other hand, even if the stress level does not exceed the first threshold, the determining unit 2 determines that the user's stress is chronic if the state in which the stress level exceeds the second threshold continues for a predetermined period or more. It is determined that there is.

  When the stress is chronic (Step S11, Yes), the determination unit 2 sets the notification information as a log, sets the notification timing as a periodic report, and sets the notification destination as an administrator (Step S12). As a result, the administrator can grasp the stress state of the user without excessively recognizing the user's own chronic stress to himself / herself, and improve the stress environment of the workplace and the classroom (planning and executing measures). Can be.

  When the stress is not chronic (Step S11, No), the determination unit 2 determines whether or not the user's degree of interest in stress is equal to or greater than a threshold (Step S13).

  If the degree of interest in stress is equal to or greater than the threshold (step S13, Yes), the determination unit 2 sets the notification information to the stress level, sets the user as the notification destination, and sets the notification timing immediately (step S14). If the user is interested in the stress level, it is highly likely that the user himself wants to know the stress level. Therefore, by immediately notifying the detected stress level to the user himself / herself, it is possible to meet the user's desire.

  On the other hand, when the degree of interest in the stress is less than the threshold (No in step S13), the determination unit 2 sets the notification information to the refresh method, sets the user to the notification destination, and sets the notification timing to the timing at which the user's concentration decreases. (Step S15). Thereby, the behavior of the user is obstructed by the notification, and the danger of becoming new stress can be avoided, and the stress that the user is not aware of can be eliminated without being perceived.

  As described above, in the information processing apparatus 10 according to the first embodiment, the acquiring unit 1 acquires the state information indicating the state of the user and the environment information indicating the environment where the user is located. Then, the determining unit 2 determines the notification information, the timing of notifying the notification information, and the notification destination of the notification information according to the state information and the environment information.

  Thus, according to the information processing apparatus 10 of the first embodiment, the load on the user can be reduced without making the user excessively aware of the load. Deterioration of user status by determining notification information, notification timing, and notification destination in consideration of not only user status information but also the relationship with environmental information that may cause a change in status information Can be avoided.

  In the first embodiment, the case has been described where it is determined that the user has been stressed when the stress level of the user exceeds a preset threshold value. The determination may be made using a time-series change. For example, when the acquired stress level is higher than the stress level acquired immediately before, or when the average of the stress levels in the preset period is higher than the average of the stress levels in the previous period, It is determined that the user has been stressed. Further, the threshold may be reset according to the stress level acquired so far. For example, the determination unit 2 acquires the stress level of the user for a certain period of time, and sets the maximum value (or the threshold value of the higher outlier value by performing the discriminant analysis) as the stressed threshold value. The determining unit 2 may set a threshold value for determining the absolute value of the stress level, or may set the threshold value for determining a difference from the immediately preceding stress level.

(Modification of First Embodiment)
Next, as a modified example of the first embodiment, a modified example of the operation of the above-described flowchart of FIG. 3 will be described.

<Modification of the process in step S3>
The determination unit 2 sets in advance, for each user, specific information indicating a combination of state information and environmental information that causes stress, and determines that the cause can be specified when the set specific information is detected. You may. For example, in the case of temperature, the determination unit 2 sets an appropriate temperature range in advance, and sets a case where the temperature deviates from the range as a cause of stress. Then, when the temperature deviates from the set range at the timing when the stress is detected, the determining unit 2 specifies the temperature as the cause of the stress. For example, in the case of a user's work, the determination unit 2 sets a work that causes stress or a continuation time of the work. Then, if the user has been performing the set task for a set duration or longer at the timing of detecting the stress, the determining unit 2 identifies the task as a cause of the stress.

<Modification of the process of step S5>
The timing of notifying the user of the refresh method is not the timing at which the interpersonal work is completed, but may be, for example, after a lapse of a predetermined time from the end of the interpersonal work. The reason for this is that if the notification is made at the timing when the interpersonal work is completed, the work performed by the user up to immediately before may be recognized as a stressor. Further, for example, the time from the end of the interpersonal work to the notification of the refresh method to the user may be made random. By making the time until notification of the refresh method random, the user can be prevented from recognizing the interpersonal work as a stressor.

<Modification of Step S6>
The determination unit 2 may estimate whether or not the cause of the stress can be eliminated from the recording of the state information and the environment information. In this case, the determination unit 2 records the state information and the environment information, and specifies the information related to the change. For example, in the case of a temperature change, an action that causes a temperature change and a person who has performed the action may be specified and recorded based on the temperature change and information on a person around the user (when there is a temperature change). A person who is sure to be able to change the temperature). Also, at this time, the target for which the cause of the stress can be changed is not limited to a person, but may be a system, and may be further set so that notification information is directly sent to the system. For example, in the case of the temperature of the air conditioning, the determining unit 2 is set to notify the air conditioning system of notification information for changing the temperature to an appropriate temperature.

(2nd Embodiment)
Next, a second embodiment will be described. In the description of the second embodiment, the same description as in the first embodiment will be omitted.

[Example of functional configuration]
FIG. 4 is a diagram illustrating an example of a functional configuration of an information processing device 10-2 according to the second embodiment. The information processing device 10-2 according to the second embodiment includes an acquisition unit 1, a determination unit 2, a notification control unit 3, and a storage unit 4.

  The storage unit 4 stores a change in state information when the above-described selection rule (see FIG. 3) is applied, and history information indicating a change in environmental information.

  The decision unit 2 learns (updates) the selection rule using the history information as well as using the selection rule stored in advance. The deciding unit 2 refers to a change in the state information when the selection result selected by the selection rule is applied, and maintains the selection rule for selecting the selection result when the state of the user indicated by the state information is improved. If the status of the user indicated by the status information has not improved, the selection rule for selecting the selection result is abolished. Specifically, the determination unit 2 sends the notification information to the notification destination at the determined notification timing. If the change in the state information after the notification is good (the stress level decreases (improves)), the selection rule is maintained. On the other hand, when the change of the state information after notifying the notification information to the notification destination at the determined notification timing is poor (the stress level increases (does not improve)), the determination unit 2 abolishes the selection rule.

  Further, the selection rule may be evaluated by an expression. Specifically, the selection result may be converted into a numerical value, and an equation for estimating the numerical value may be learned by a weighted sum of the numerical value, the state information, and the environment information. The digitization of the selection result indicates, for example, the time from the detection of the change in the stress level when the notification timing is selected. The following equation (1) is an example of an equation for converting a selection result into a numerical value and estimating the numerical value by a weighted sum of the numerical value, the state information, and the environment information.

Stress level improvement (difference)
= W1 x (time from stress detection to notification)
+ W2 x temperature + W3 x concentration ... (1)

  The determining unit 2 learns W1, W2, and W3 from the values of the above equation (1) (stress level improvement (difference), time from stress detection to notification, temperature, and concentration) in various situations. The deciding unit 2 predicts a stress level improvement (difference) from a current value (temperature and concentration) and a set value (time from stress detection to notification). Then, when the predicted value of the stress level improvement (difference) improves, the determination unit 2 updates the selection rule. The deciding unit 2 acquires a value for each notification and updates the equation (1).

  Note that the determination unit 2 may learn the selection rule by combining the learning of the selection rule based on the above-described history information and the learning of the selection rule by the above-described formula.

(Third embodiment)
Next, a third embodiment will be described. In the description of the third embodiment, a description similar to that of the first embodiment will be omitted.

[Example of functional configuration]
FIG. 5 is a diagram illustrating an example of a functional configuration of an information processing device 10-3 according to the third embodiment. The information processing device 10-3 according to the third embodiment includes an acquisition unit 1, a determination unit 2, a notification control unit 3, a storage unit 4, and a notification unit 5.

  The storage unit 4 stores a log of user status information (for example, biological information).

  The notification unit 5 notifies logs such as user status information as notification information. The notification unit 5 has a function that allows the user to browse logs such as past biological information at an arbitrary timing. The notification unit 5 is, for example, a liquid crystal touch panel having a display function and an input function.

  The state information log that can be browsed may be a part of the state information log acquired by the acquisition unit 1 (for example, a stress level and a blood pressure). The notification format of the status information log notified (browsed) to the user by the notification unit 5 may be arbitrary.

  FIG. 6A is a diagram illustrating an example 1 of a notification format of a log of state information according to the third embodiment. FIG. 6A shows a case where the state information is an LF / HF value. In FIG. 6A, the log of the LF / HF value is represented by a graph.

  FIG. 6B is a diagram illustrating a second example of the notification format of the status information log according to the third embodiment. FIG. 6B shows a case where the state information is a stress level. In FIG. 6B, the log of the stress level is discretized, and the stress level is represented by a face icon indicating the stress level.

  In the information processing apparatus 10-3 of the third embodiment, the notification control unit 3 sets the notification timing for notifying the log such as the user status information as the notification information, not the timing of the end of the interpersonal work or the like, but the timing of the end. After the timing, it is assumed that the state information changes.

  FIG. 7 is a diagram illustrating an example of notification timing of notification information according to the third embodiment. In FIG. 7, the log of the LF / HF value is represented as a graph as the user status information. For example, it is assumed that an interpersonal operation is performed between 11:00 and 12:00, and a timing 101 during which the user's stress exceeds a stress determination threshold is included. In this case, the notification control unit 3 notifies the user of the log of the LF / HF value at the timing 102 when the status information rises again, for example, after the timing of the end of the interpersonal work. At the timing 102, as shown in FIG. 7, the LF / HF value does not need to exceed the threshold value determined as stress.

  By receiving the notification information at the timing 102 shown in FIG. 7, when the user browses the log of his / her own status information (for example, LF / HF value), he / she checks his / her actions and performs the work (FIG. In the example of No. 7, it is possible to avoid the danger of recognizing 11:00 to 12:00 interpersonal work) as a stressor.

(Fourth embodiment)
Next, a fourth embodiment will be described. In the description of the fourth embodiment, the same description as in the first embodiment will be omitted. In the fourth embodiment, a case in which the same administrator is set for a plurality of users will be described.

[Example of device configuration]
FIG. 8 is a diagram illustrating an example of a device configuration of an information processing system 100 according to the fourth embodiment. The information processing system 100 according to the fourth embodiment includes an arbitrary number of information processing devices 10a to 10d and a management device 20. When the information processing devices 10a to 10d are not distinguished, they are simply referred to as information processing devices 10. The operation of the information processing device 10 is the same as in the first embodiment.

  The management device 20 manages the plurality of information processing devices 10 collectively. The management device 20 notifies the administrator of the notification information (for example, the user's biological stress information) notified from the plurality of information processing devices 10, for example. At this time, the notification information is notified in a format specifying the user (individual) or in a format in which the user is not specified. The setting indicating whether to notify the notification information in a format that specifies the user is set in advance in the information processing apparatus 10.

  In workplace management, etc., there are advantages such as identification of stressed individuals and disadvantages for individuals, and identification of stressed individuals so that they can deal with fine-grained measures. There are cases.

  The notification control unit 3 notifies the notification information in a format in which an individual cannot be specified to, for example, a superior directly reporting to the user. This allows the superior to grasp the level of stress in the department managed by him, but does not affect the user's personal evaluation and the human relationship between the user and his superior.

  Further, for example, in the case of an administrator who does not directly contact the user (such as an environmental management department that does not evaluate the user), the notification control unit 3 notifies the notification information in a format that can identify an individual. As a result, finer improvements can be made.

  Note that whether or not to notify the administrator of the notification information that can identify the user is determined based on whether or not the environment information acquired by the information processing device 10 of each user includes the browsing authority by the administrator. Is also good.

  Finally, an example of a hardware configuration of the information processing apparatuses 10 (10-2, 10-3, 10a to 10d) of the first to fourth embodiments will be described.

[Example of hardware configuration]
FIG. 9 is a diagram illustrating an example of a hardware configuration of the information processing apparatus 10 (10-2, 10-3, 10a to 10d) according to the first to fourth embodiments. Hereinafter, a case of the information processing apparatus 10 according to the first embodiment will be described as an example. The hardware configuration of the information processing device 10-2 (10-3, 10a to 10d) according to the second to fourth embodiments is the same as the hardware configuration of the information processing device 10 according to the first embodiment. The hardware configuration of the management device 20 according to the fourth embodiment is the same as the hardware configuration of the information processing device 10 according to the first embodiment.

  The information processing apparatus 10 according to the first embodiment includes a control device 301, a main storage device 302, an auxiliary storage device 303, a display device 304, an input device 305, and a communication device 306. The control device 301, the main storage device 302, the auxiliary storage device 303, the display device 304, the input device 305, and the communication device 306 are connected via a bus 310.

  The control device 301 executes the program read from the auxiliary storage device 303 to the main storage device 302. The main storage device 302 is a memory such as a ROM (Read Only Memory) and a RAM (Random Access Memory). The auxiliary storage device 303 is an HDD (Hard Disk Drive), a memory card, or the like.

  The display device 304 displays display information. The display device 304 is, for example, a liquid crystal display or the like. The input device 305 is an interface for operating the information processing device 10. The input device 305 is, for example, a keyboard or a mouse. When the information processing device 10 is a smart device such as a smartphone and a tablet terminal, the display device 304 and the input device 305 are, for example, touch panels. The communication device 306 is an interface for communicating with another device.

  The program executed by the information processing apparatus 10 according to the first embodiment is read by a computer such as a CD-ROM, a memory card, a CD-R, and a DVD (Digital Versatile Disc) as a file in an installable format or an executable format. It is recorded on a possible storage medium and provided as a computer program product.

  Further, the program executed by the information processing apparatus 10 of the first embodiment may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. Further, the program executed by the information processing apparatus 10 of the first embodiment may be provided via a network such as the Internet without being downloaded.

  Further, the program of the information processing apparatus 10 of the first embodiment may be configured to be provided in a manner incorporated in a ROM or the like in advance.

  The program executed by the information processing apparatus 10 according to the first embodiment has a module configuration that includes, among the above-described functional blocks, functional blocks that can be realized by the program. As the actual hardware, the control unit 301 reads out a program from a storage medium and executes the functional block, so that the functional block is loaded on the main storage device 302. That is, each of the above functional blocks is generated on the main storage device 302.

  Note that some or all of the functional blocks described above may be realized by hardware such as an IC (Integrated Circuit) without being realized by software.

  When each function is realized using a plurality of processors, each processor may realize one of the functions or two or more of the functions.

  The operation mode of the information processing apparatus 10 of the first embodiment may be arbitrary. The information processing apparatus 10 of the first embodiment may be operated as a cloud system on a network, for example.

  Although several embodiments of the present invention have been described, these embodiments are provided by way of example and are not intended to limit the scope of the invention. These new embodiments can be implemented in other various forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. These embodiments and their modifications are included in the scope and gist of the invention, and are also included in the invention described in the claims and their equivalents.

  Specifically, for example, the information processing apparatuses 10 (10-2, 10-3, 10a to 10d) of the above-described first to fourth embodiments are realized by a smartphone, a wearable terminal, or the like, and the state information of the user is displayed. It may be used as a constant measurement terminal. For example, the constant measurement terminal constantly measures the biological information of the user and performs notification according to the biological information of the user. At this time, the acquisition unit 1 acquires the user's state information (for example, biological information) and the user's environment information (for example, the behavior of the user and the behavior of the surrounding people). For example, when the user and the surrounding people are both acting, the notification control unit 3 does not notify the user of a change in the biometric information of the user, and the biometric information of the user is terminated after the action is completed. Notification information including refresh information is notified at the changed timing.

  Further, for example, the information processing apparatuses 10 (10-2, 10-3, 10a to 10d) of the above-described first to fourth embodiments are realized by work equipment of an employee and used for stress management of the employee. You may. A working device such as a personal computer (PC) acquires the state information of the employee (for example, acquires a face image with a camera with a built-in PC, estimates a pulse wave from the face image and acquires a stress index), and the manager Understand (manage) the stress state of employees. At this time, two or more managers who are not directly related to the person directly related to the employee are set in the work equipment. Then, it is set for each administrator whether or not notification information (for example, bio-stress information) is to be notified in such a manner that a user can be specified individually. The setting may be performed by an administrator or a user.

  Further, for example, the information processing apparatuses 10 (10-2, 10-3, 10a to 10d) of the above-described first to fourth embodiments may notify the degree of excitement of public facilities. For example, the acquisition unit 1 acquires the degree of user excitement at the event venue. Excitement of the user can be detected from biological information such as the user's heart rate in the same manner as stress. When the notification is exciting, the notification control unit 3 notifies the person in the venue of the degree of excitement, and continuously notifies the person in another place of the degree of excitement. For example, when there are a plurality of event venues, it is possible to assist the selection of the next place to go by continuously notifying a person in another place of the degree of excitement. In addition, whether or not to notify may be switched according to the number of people in the hall (for example, only a place where a person is to be called is notified). In addition, if the degree of excitement is higher in one venue than in the other venues, the excitement level is notified (shared). May be controlled (not shared).

Reference Signs List 1 acquisition unit 2 determination unit 3 notification control unit 4 storage unit 5 notification unit 20 management device 100 information processing system 301 control device 302 main storage device 303 auxiliary storage device 304 display device 305 input device 306 communication device 310 bus

Claims (10)

State information indicating the state of the user, and an acquisition unit that acquires environment information indicating the environment in which the user is placed;
According to the state information and the environment information, notification information, a notification timing for notifying the notification information, and a determination unit that determines a notification destination of the notification information,
A notification control unit that notifies the notification destination to the notification destination at the notification timing,
An information processing apparatus comprising: The determining unit specifies the cause of the load of the user from the change in the state information and the change in the environment information, and when the cause can be resolved, the notification information can resolve the cause. Decide to notify the appropriate recipients,
The information processing device according to claim 1. The environment information is a temperature around the user,
The determining unit, when the cause of the load of the user is a change in the temperature, determines that notification information including information for controlling the temperature is to be notified to a notification destination capable of controlling the temperature,
The information processing device according to claim 2. The state information includes at least one of the biological information of the user, the degree of concentration of the user's work, and the degree of interest of the user with respect to stress.
The information processing device according to claim 1. The notification information includes at least one of the intensity of the load on the user, a cause of the load on the user, a method for improving the load on the user, a log of the biological information of the user, and the environment information.
The information processing device according to claim 1. The determining unit, from the notification information candidates, the notification timing candidates, and the notification destination candidates, using the notification information, the notification timing and a selection rule for selecting the notification destination, the notification information, Determining the notification timing and the notification destination;
The information processing device according to claim 1. The determination unit refers to a change in the state information when the selection result selected by the selection rule is applied, and selects the selection result when the state of the user indicated by the state information is improved. Maintaining a rule, if the status of the user indicated by the status information has not improved, abolish the selection rule for selecting the selection result;
The information processing device according to claim 6. The notification control unit, in a format that can specify the user, or in a format that cannot specify the user, notifies the notification information to the notification destination at the notification timing,
The information processing device according to claim 1. Acquiring state information indicating the state of the user and environment information indicating an environment in which the user is placed;
According to the state information and the environment information, notification information, a notification timing for notifying the notification information, and a step of determining a notification destination of the notification information,
Notifying the notification information to the notification destination at the notification timing;
An information processing method including: Computer
State information indicating the state of the user, and an acquisition unit that acquires environment information indicating the environment in which the user is placed;
According to the state information and the environment information, notification information, a notification timing for notifying the notification information, and a determination unit that determines a notification destination of the notification information,
A notification control unit that notifies the notification destination to the notification destination at the notification timing,
Program to function as

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