JP2021128724A - Store support method, program and store support system - Google Patents

Abstract

To provide a store support method capable of easily reducing loss due to defective stock, a program, and a store support system.SOLUTION: A store support method is a store support method for supporting sales of a store A1 that sells multiple products B1, and which includes determination processing and publication processing. The determination process is a series of processing to determine whether an outlet product B2 that meets the outlet conditions is included among the multiple products B1 sold at store A1. The publication processing is a series of processing to publish a piece of outlet information D1 about the outlet product B2 to a public destination when outlet product B2 occurs.SELECTED DRAWING: Figure 1

Description

The disclosure generally relates to store support methods, programs and store support systems, and more specifically to store support methods, programs and store support systems that support store sales.

Patent Document 1 describes a method for determining an order quantity of goods, a device for determining the order quantity of goods, and a computer program for determining the order quantity of goods so that the inventory amount of goods in a store becomes appropriate.

Whether the article order quantity determining device described in Patent Document 1 tends to increase or decrease the demand amount of the article based on the change of the actual supply amount of the article over time in the past predetermined period. Demand trends are sought. The goods order quantity determination device determines the degree of estimation by multiplying the demand forecast quantity of goods according to the demand trend, and determines the demand forecast quantity after the order date according to the demand trend. Further, the article order quantity determination device calculates the inventory forecast amount of the article at the time of delivery of the article under the assumption that the order quantity of the article is zero, and the inventory forecast amount until the delivery time by the next order. Is calculated, and the order quantity of goods is determined so that the minimum value of the estimated inventory quantity is a sufficient quantity.

Japanese Unexamined Patent Publication No. 2006-018777

However, with the configuration described in Patent Document 1, it is not possible to completely predict the demand of the store and manage the inventory. Therefore, for example, in the store, the product does not sell contrary to the prediction, and the expiration date or the expiration date is reached. There may be products that have expired. Such products can be a loss for the store, such as being disposed of as defective stock.

The present disclosure has been made in view of the above reasons, and an object of the present disclosure is to provide a store support method, a program, and a store support system that can easily reduce the loss due to defective stock.

The store support method according to one aspect of the present disclosure is a store support method that supports the business of a store that sells a plurality of products, and includes a determination process and a public process. The determination process is a process for determining whether or not there is an outlet product that satisfies the outlet condition among the plurality of products sold at the store. The disclosure process is a process of disclosing outlet information regarding the outlet product to a public destination when the outlet product is generated.

The program according to one aspect of the present disclosure is a program for causing one or more processors to execute the store support method.

The store support system according to one aspect of the present disclosure is a store support system that supports the sales of a store that sells a plurality of products, and includes a determination unit and a public unit. The determination unit determines whether or not there is an outlet product that satisfies the outlet condition among the plurality of products sold at the store. When the outlet product is generated, the public unit discloses the outlet information regarding the outlet product to the public destination.

According to the present disclosure, there is an advantage that the loss due to defective stock can be easily reduced.

FIG. 1 is an explanatory diagram schematically showing how the outlet information is disclosed to the disclosure destination by the store support method according to the first embodiment. FIG. 2 is an explanatory diagram showing a schematic configuration of the store support system according to the first embodiment. FIG. 3 is an explanatory diagram schematically showing the flow of data and outlet products related to the store support method described above. FIG. 4 is a flowchart showing an example of the overall flow of the store support method described above. FIG. 5 is an explanatory diagram schematically showing the flow of data related to the store support method described above when the advance reservation process is performed. FIG. 6 is an explanatory diagram schematically showing the flow of data related to the store support method described above when the advance publication process is performed. FIG. 7 is an explanatory diagram schematically showing the flow of data, outlet products, and secondary processed products related to the store support method described above when the secondary sales process is performed. 8A to 8C are explanatory views showing a specific example of a screen for inputting secondary processing information. FIG. 9 is an explanatory diagram showing another example of a screen for inputting secondary processing information. FIG. 10 is an explanatory diagram schematically showing the flow of data, outlet products, and secondary processed products related to the store support method according to the second embodiment when the secondary sales process is performed. 11A to 11C are explanatory views showing a specific example of a screen for notifying the secondary sales information.

(Embodiment 1)
Hereinafter, the store support method, the program, and the store support system 10 (see FIG. 2) according to the present embodiment will be described with reference to FIGS. 1 to 7.

(1) Overview As shown in FIGS. 1 and 2, the store support method according to the present embodiment is a method of supporting the sales of the store A1 that sells a plurality of products B1. In the present embodiment, a case where the store support method is applied to a store A1 of a retail store such as a convenience store, a supermarket, a department store, a drug store, a home appliance mass retailer, or a home center will be described as an example.

The store support method according to the present embodiment supports the business of the store A1 by supporting the handling of the outlet product B2 among the plurality of products B1 sold at the store A1. The "outlet product" referred to in the present disclosure includes, for example, a part-time product, a carry product, a discontinued product, an out-of-mold product, a reasoned product (B-class product), a prototype, an outlet-only product, and the like. As an example, among a plurality of products B1 sold at the store A1, a part-time product such as a food or drink whose expiration date or expiration date is approaching is the outlet product B2.

Such an outlet product B2 is poorly sold under the same conditions (for example, the same price) as compared with an equivalent product B1 (equivalent product) that is not an outlet product B2, becomes a defective stock, and is disposed of depending on the product B1. In some cases, For example, if the outlet product B2 is a food or drink product whose expiration date or expiration date is approaching, it may not be sold as it is, the expiration date may expire, and the stock may be defective, and the outlet product B2 may be disposed of. Therefore, with respect to the outlet product B2, as compared with the equivalent product B1 which is not the outlet product B2, for example, sales promotion measures such as discounts, discounts, or extra points for return points may be taken. By such sales promotion measures, if the customer C1 (see FIG. 1) who purchases the outlet product B2 can buy it, and the owner A11 (see FIG. 1) of the store A1 also disposes of the defective stock. There is an advantage that the loss can be kept small in comparison.

However, even if sales promotion measures are taken, for example, when a large amount of outlet product B2 is generated, the number of outlet product B2 generated does not match the demand of customer C1, and outlet product B2 Of course, it is possible that the product will be left unsold and will be in bad stock. On the other hand, it is also conceivable to keep the inventory of the original product B1 low so as to reduce the number of outlet products B2 generated in the store A1. However, if the inventory of the product B1 is insufficient at the store A1, the customer C1 cannot purchase the desired product B1 or the product B1 cannot be sold, resulting in an opportunity loss, which hinders the business at the store A1. May cause. Therefore, it is very difficult to reduce the number of outlet products B2 generated in the store A1 while securing a sufficient inventory so as not to hinder the business.

Therefore, in the store support method according to the present embodiment, the sales of the store A1 are supported by supporting the handling of the outlet product B2. That is, the store support method is a method of supporting the sales of the store A1 that sells a plurality of products B1, and includes a determination process and a public process. The determination process is a process of determining whether or not there is an outlet product B2 that satisfies the outlet condition among the plurality of products B1 sold at the store A1. The publishing process is a process of publishing the outlet information D1 (see FIG. 1) relating to the outlet product B2 to the publishing destination when the outlet product B2 is generated.

That is, according to the store support method described above, when the outlet product B2 satisfying the outlet condition is generated among the plurality of products B1 sold at the store A1, the existence of the outlet product B2 is determined by the determination process. .. Then, since the outlet information D1 regarding the generated outlet product B2 is disclosed to the public destination by the publication process, when the outlet product B2 occurs, not only the customer C1 who actually visited the store A1 but also the outlet product B2 exists. It is possible to widely inform. Therefore, for example, it is possible to take in the potential customer C1 existing in the vicinity of the store A1 and sell the outlet product B2, and it is easy to match the number of outlet product B2 generated with the demand of the customer C1. Therefore, it becomes easy to suppress the occurrence of defective stock. As a result, there is an advantage that the loss due to defective stock can be easily reduced.

Further, the store support method according to the present embodiment is executed by the store support system 10 as an example. In other words, the store support system 10 is an aspect for embodying the store support method described above. That is, the store support system 10 is a system that supports the sales of the store A1 that sells a plurality of products B1, and includes a determination unit 21 and a public unit 11. The determination unit 21 determines whether or not there is an outlet product B2 that satisfies the outlet condition among the plurality of products B1 sold at the store A1. When the outlet product B2 is generated, the publishing unit 11 publishes the outlet information D1 regarding the outlet product B2 to the publishing destination.

Here, the store support system 10 according to the present embodiment mainly comprises a computer system having one or more processors and one or more memories. In other words, the store support method according to the present embodiment is used on the computer system (store support system 10). In other words, the store support method can also be embodied in the program. The program according to the present embodiment is a program for causing one or more processors to execute the store support method according to the present embodiment.

(2) Details Hereinafter, the store support method, the program, and the store support system 10 according to the present embodiment will be described in detail.

(2.1) Premise In the present embodiment, the store A1 to which the store support method is applied is one of a plurality of stores A1 that are chained like a corporate chain (regular chain) or a franchise chain. Assume. That is, the store A1 whose sales are supported by the store support method is any one of the plurality of stores A1 in which the chain is developed. In particular, in the present embodiment, a case where the store A1 is a convenience store will be described as an example. That is, the customer C1 is a customer of the convenience store, and the owner A11 is the owner of the convenience store. Further, the clerk A12 of the store A1 (see FIG. 2) is a clerk of a convenience store (including a part-time job and a part-timer).

For this type of store A1, as the manager who is the management entity related to the management of the store A1, the general manager of the chain headquarters A2 etc. that collectively manages the plurality of stores A1 and the plurality of stores A1 are managed respectively. There are individual managers such as owner A11 (store manager). That is, at least one general manager exists in association with the plurality of stores A1, and is in a position to receive a report on the business (including management) status of all the plurality of stores A1. On the other hand, there is at least one individual manager associated with one store A1 and is in a position to receive a report on the business (including management) status of the corresponding store A1. That is, there are a plurality of individual managers (for example, owner A11) for the plurality of stores A1. Here, each of the general manager and the individual manager may be either an individual or a corporation, or may be an organization (organization) composed of a plurality of individuals or a group of corporations. In this embodiment, as an example, it is assumed that the general manager is a corporation as the chain headquarters A2 and the individual manager is an individual as the owner A11.

As described above, the "outlet product" referred to in the present disclosure is a product B1 that satisfies the outlet condition among a plurality of products B1 sold at the store A1, and is, for example, a part-time product, a carry product, a discontinued product, or an out-of-mold product. Includes products, products with a reason (class B products), prototypes, and outlet-only products. The "close-out product" referred to here is a limited product B1 that is unlikely to be sold, and includes, for example, food and drink products whose expiration date or expiration date is approaching. In addition, the "carry product" referred to here is a product B1 that is unsold after the sales period or the end of the season, and as an example, confectionery or the like whose sales period set according to an event such as Halloween or Christmas has passed. include. In the present embodiment, as an example, it is assumed that among the plurality of products B1 sold at the store A1, the “close-out product” consisting of food and drink products whose expiration date or expiration date is approaching is the outlet product B2.

Further, the "outlet condition" referred to in the present disclosure is a condition used for determining whether or not the product is an outlet product B2, and is basically set as appropriate for each product B1. For example, among outlet products B2, close-out products and carry products have expiration dates, expiration dates, sales periods, seasons, etc., which are determined for each product B1, so the outlet conditions remain until this expiration date. Includes the relationship between time and threshold. As an example, if the outlet product B2 is a food and drink product as a closeout product, the outlet condition includes that the remaining time until the expiration date or the expiration date is equal to or less than the threshold value. As another example, if the outlet product B2 is a confectionery as a carry product, the outlet condition includes that the remaining time until the end of the sales period or the season is less than or equal to the threshold value. In particular, in the case of carry products, the outlet product B2 may not be available until a certain amount of time has passed from the end of the sales period or season, so the threshold value compared with the remaining time is a negative value. You may. As an example, if the threshold value is "minus 12 hours", the remaining time until the end time becomes less than or equal to the threshold value (minus 12 hours) only when 12 hours have passed from the end of the sales period or the season.

The “outlet information D1” referred to in the present disclosure is information relating to the outlet product B2, and includes, for example, information for specifying the item (type) of the outlet product B2, information for specifying the number of outlet products, and the like. As an example, when three "hamburger steaks" as product B1 are determined to be outlet product B2 by satisfying the outlet conditions, the outlet information D1 is "hamburger steak" and "three" outlet product B2 items. And contains information that identifies the number. In the present embodiment, as an example, the outlet information D1 is the details of the outlet product B2 such as the store A1 where the outlet product B2 is generated, the time when the outlet product B2 is generated, the selling price of the outlet product B2, and the sales end time of the outlet product B2. Further includes information that identifies. Here, the "end-of-sale time of the outlet product B2" means the time when the sale of the outlet product B2 ends. For example, if the outlet product B2 is a food and drink product as a close-out product, its expiration date or expiration date. Is the end of sale time. Alternatively, the business end time of the store A1 that sells the outlet product B2 may be the sales end time of the outlet product B2.

The “publication destination” referred to in the present disclosure means a person to whom the outlet information D1 regarding the outlet product B2 is disclosed. Here, the disclosure destination of the outlet information D1 includes at least one of the customer C1 of the store A1 and the manager of the store A1. As described above, the "manager of store A1" here is a management entity related to the management of store A1, for example, a general manager such as chain headquarters A2 and an individual manager such as owner A11 of store A1. include. Further, the disclosure destination of the outlet information D1 includes the trader C2 (see FIG. 1) that has a contract with the store A1. The "contract" referred to here is a contract relating to the sale and purchase of the outlet product B2 generated at the store A1. The "public destination" may be either an individual or a corporation, or may be an organization (organization) consisting of a plurality of individuals or a group of corporations, as in the case of the manager of the store A1. In the present embodiment, as an example, the disclosure destination of the outlet information D1 may include all of the customer C1 of the store A1, the owner A11 who is the manager of the store A1, and the trader C2 who has a contract with the store A1. The customer C1 and the owner A11 may be either an individual or a corporation, or may be an organization (organization) composed of a plurality of individuals or a group of corporations.

The "trader" as used in the present disclosure means a person who conducts business or business (business), and includes, for example, a store of a business format different from the store A1 to which the store support method is applied. Here, the "trader" may be either an individual or a corporation, or may be an organization (organization) composed of a plurality of individuals or a group of corporations. As an example in the present embodiment, the "trader" is the manager (owner) of the store that provides the product or service to the customer. In particular, as the occupation of trader C2, it is assumed that a restaurant that mainly provides food and drink, such as a pub, a bar, a pub, a coffee shop, a cafeteria, a restaurant, or a fast food restaurant. That is, in the present embodiment, the customer C1, the owner A11, and the trader C2 as disclosure destinations are all individuals.

Further, the "store" referred to in the present disclosure may include not only the store A1 as a real estate (facility) but also the store A1 as an organization. For example, the store A1 as an organization may include a manager of the store A1 (chain headquarters A2 or owner A11) and a clerk A12 employed at the store A1. As an example, "a contractor C2 who has a contract with a store A1" means a contractor C2 who has concluded a contract with the manager of the store A1 (chain headquarters A2 or owner A11), not the store A1 as a real estate. ..

Further, in the present embodiment, as an example, it is assumed that the number of stores A1 that can be supported by the store support method is 10,000 or more. In the following, unless otherwise specified, only one of these multiple (many) stores A1 will be described as being the target of support by the store support method, but in reality, the plurality of stores A1 Can be the target of support by each store support method. That is, the store support method may target each of a plurality of stores A1, but in the following, in order to simplify the explanation, unless otherwise specified, one of the plurality of stores A1 is supported. The case of the target will be described as an example.

(2.2) Overall Configuration First, the overall configuration including the store support system 10 according to the present embodiment will be described with reference to FIG.

As shown in FIG. 2, the store support system 10 according to the present embodiment includes an upper system 1 and a lower system 2. In the present embodiment, as an example, the host system 1 is installed in the chain headquarters A2 and is realized by a server device connected to a network NT1 such as the Internet. The lower system 2 is installed in each of the plurality of stores A1 and is realized by a store computer connected to the network NT1.

The lower system 2 composed of store computers is connected to a POS (Point Of Sales) system installed in each of a plurality of stores A1, and has a function of managing inventory information regarding inventory of product B1 in at least each store A1. doing. The "inventory information" referred to here includes, for example, the actual results of inventory, disposal, out of stock, etc. for each product B1 in the latest one month or the same month of the previous year. Further, in the present embodiment, the POS system is a so-called "ID-POS" capable of handling ID-POS data. The "ID-POS data" referred to here is data in which a "customer ID" as identification information (ID: identification) of the customer C1 is added to the POS data. This type of POS system (ID-POS) acquires the identification information (customer ID) of the customer C1 by authenticating the customer C1 when the customer C1 makes a purchase. As an example, the authentication of the customer C1 may be realized by various cards such as a membership card, a point card or a credit card, communication with the mobile terminal (including the information terminal 3) of the customer C1, or biometric authentication (biometric authentication). It may be realized by (including face recognition) or the like.

Further, in the present embodiment, the lower system 2 including the store computer has a function of managing sales information regarding the sales of each store A1. The “sales information” referred to here includes sales, the number of customers, the unit price per customer, LTV (Life Time Value), profit (including gross profit, operating profit, etc.) and the like. The "number of customers" here may be the number of customers C1 who paid the consideration using the store A1 (the number of customers), or the number of customers C1 including the customer C1 who just came to the store A1 (the number of customers). The number of visitors) may be used. Further, as a method of counting the number of customers, when one customer C1 accounts for a plurality of times, for example, twice, the number of customers may be counted as "2", or the number of customers may be counted as "1". You may count. The “LTV (Life Time Value)” referred to here means a consideration paid by the customer C1 for a predetermined period (Life Time) as a consideration for the service. "Profit" here means all profits related to sales at store A1, for example, gross profit (gross profit), operating profit, operating profit, net income before tax, and net income after tax. Etc. are included.

That is, the store support system 10 according to the present embodiment includes one upper system 1 and a plurality of lower systems 2 provided in each of the plurality of stores A1. Here, the "upper" of the upper system 1 and the like and the "lower" of the lower system 2 and the like are simply used as labels for distinguishing between the two, and have the meaning of specifying their respective positions and ranks. is not it.

Further, the information terminal 3, the clerk terminal 4, and the like can be further connected to the network NT1. The information terminal 3 can be a disclosure destination of the outlet information D1, that is, it is used by the customer C1 of the store A1 which is a candidate of the disclosure destination, the owner A11 who is the manager of the store A1, and the trader C2 who has a contract with the store A1. It is a terminal. A plurality of information terminals 3 are provided according to the number (number of people) of candidates for disclosure destinations (customer C1, owner A11, and trader C2). The clerk terminal 4 is a terminal used by the clerk A12 of the store A1 during business. Although only one clerk terminal 4 is shown in FIG. 2, a plurality of clerk terminals 4 are actually provided according to the number (number of people) of the clerk A12. Each of the information terminal 3 and the clerk terminal 4 is realized by, for example, a smartphone, a tablet terminal, a wearable terminal, a personal computer, or the like.

According to the above-described configuration, the upper system 1, each lower system 2, each information terminal 3, and each clerk terminal 4 are in a state of being able to communicate with each other. In the present disclosure, "communicable" means that information can be exchanged directly or indirectly via a network NT1 or a repeater by an appropriate communication method of wired communication or wireless communication. That is, for example, the upper system 1 and each lower system 2 can exchange information with each other. Similarly, the store support system 10 including the upper system 1 and the lower system 2 can exchange information with each other between the information terminal 3 and the clerk terminal 4. Each of the upper system 1, the lower system 2, the information terminal 3, and the clerk terminal 4 is connected to the network NT1 via, for example, a mobile phone network (carrier network) or a public wireless LAN (Local Area Network) provided by a telecommunications carrier. May be connected.

In the present embodiment, each of the upper system 1 and the lower system 2 constituting the store support system 10 mainly includes a computer system including one or more processors and one or more memories. That is, each function of the upper system 1 and the lower system 2 is realized by executing the program recorded in one or more memories of the computer system by one or more processors. The program may be pre-recorded in a memory, provided through a telecommunication line such as the Internet, or may be recorded and provided on a non-temporary recording medium such as a memory card. Similarly, the information terminal 3 and the clerk terminal 4 also have a computer system including one or more processors and one or more memories as a main configuration.

(2.3) Configuration of Store Support System Next, the configuration of the store support system 10 according to the present embodiment will be described in more detail with reference to FIG.

The store support system 10 is a system that supports the sales of the store A1 by supporting the handling of the outlet product B2 as described above. In the present embodiment, as described above, the outlet product B2 is a “close-out product” composed of food and drink products whose expiration date or expiration date is approaching. Further, in the present embodiment, the candidates for the disclosure destination that can be the disclosure destination of the outlet information D1 regarding the outlet product B2 are the customer C1 of the store A1, the owner A11 who is the manager of the store A1, and the trader who has a contract with the store A1. It is C2. That is, the disclosure destination of the outlet information D1 includes at least one of the customer C1 of the store A1 and the manager of the store A1 (both in the present embodiment). Further, the disclosure destination of the outlet information D1 includes the trader C2 who has a contract with the store A1. That is, the store support system 10 according to the present embodiment has a customer C1 of the store A1, an owner A11 who is the manager of the store A1, and a trader C2 who has a contract with the store A1 when the outlet product B2 occurs at the store A1. The outlet information D1 is disclosed to at least one person.

In the present embodiment, as described above, the store support system 10 includes an upper system 1 and a plurality of lower systems 2. In other words, the components of the store support system 10 are distributed and provided in the upper system 1 and the plurality of lower systems 2. In FIG. 2, the details of the lower system 2 are shown only for one store A1 among the plurality of stores A1, but the lower system 2 has the same configuration for the other stores A1.

The upper system 1 includes a public unit 11, a storage unit 12, an advance reservation unit 13, a transfer unit 14, an advance public unit 15, a high-level prediction unit 16, a secondary sales unit 17, and a feedback unit 18. , A higher-level communication unit 19, a collection unit 111, and a data storage unit 112. The lower system 2 has a determination unit 21, an inventory management unit 22, a demand forecast unit 23, a preceding determination unit 24, a movement instruction unit 25, a lower communication unit 26, and a storage unit 27. .. That is, in the present embodiment, the store support system 10 has a function as a determination unit 21 in the lower system 2 and a function as a public unit 11 in the upper system 1. In addition to the judgment unit 21 and the public unit 11, the store support system 10 includes a storage unit 12, an advance reservation unit 13, a transfer unit 14, an advance public unit 15, a high-level prediction unit 16, a secondary sales unit 17, and a feedback unit 18. , A higher-level communication unit 19, a collection unit 111, and a data storage unit 112. Further, the store support system 10 further includes an inventory management unit 22, a demand forecasting unit 23, a preceding determination unit 24, a movement instruction unit 25, a lower communication unit 26, and a storage unit 27.

In the present embodiment, as described above, the store support system 10 (upper system 1 and lower system 2) mainly comprises a computer system having one or more processors and one or more memories. Therefore, among the store support systems 10, functions other than the upper communication unit 19, the data storage unit 112, the lower communication unit 26, and the storage unit 27 (determination unit 21, public unit 11, storage unit 12, etc.) are one or more. It is embodied by the processor executing the program.

The publishing unit 11 executes the publishing process. As described above, the disclosure process is a process of disclosing the outlet information D1 relating to the outlet product B2 to the disclosure destination when the outlet product B2 is generated. Here, the mode of publication performed by the publishing unit 11 includes, for example, data output, transmission, display, audio output, recording (writing) on a non-temporary recording medium, printing (printout), and the like. In the present embodiment, as an example, the public unit 11 distributes (transmits) the outlet information D1 to the information terminal 3 used by the customer C1, the owner A11, or the trader C2, which is the disclosure destination of the outlet information D1. The outlet information D1 will be disclosed to the public destination.

Here, there are a large number (many people) of candidates for the disclosure destination that can be the disclosure destination of the outlet information D1, including the customer C1, the owner A11, and the trader C2. Therefore, the publishing unit 11 selects an actual publishing destination from among these many candidates for publishing destinations at any given time, and publishes the outlet information D1 to the selected publishing destinations. As an example, in the disclosure process, the disclosure destination is determined using the result of the demand forecast for the outlet product B2 performed based on at least one of the consumer information and the environmental information related to the surrounding environment of the store A1. The consumer information referred to here is information relating to at least one of the purchase history, browsing history, behavior pattern, and current position of the public destination.

The storage unit 12 executes the storage process. In the storage process, when the reservation data D2 (see FIG. 3) including the reservation person information is received as a response to the outlet information D1, the purchase right D3 (see FIG. 3) of the outlet product B2 is used in the reservation person information. This is a process to be issued to the specified publication destination. The reservation person information is information that identifies the disclosure destination. The "purchase right" referred to in the present disclosure means the right to purchase the product B1 (including the outlet product B2), and basically, only one purchase right can be issued for one outlet product B2. In other words, the outlet product B2 for which the purchase right has been issued can be purchased only by the person who has the purchase right, and cannot be purchased by the person who does not have the purchase right. However, the outlet product B2 for which the purchase right has not been issued can be purchased regardless of the presence or absence of the purchase right. Therefore, at the public destination where the outlet information D1 is published (distributed), the purchase right of the outlet product B2 can be obtained by transmitting the reservation data D2, whereby the outlet product B2 can be "reserved". It becomes.

The purchase right D3 only needs to be able to identify at least a person who can purchase the product B1, and it is not essential that the right of the purchase right D3 actually exists. For example, on the store support system 10, when a flag corresponding to a certain outlet product B2 is set for a certain customer C1 (the flag is "1"), the purchase right D3 of the outlet product B2 is the customer. It is equivalent to being issued to C1. The purchase right D3 is issued by the store support system 10 (upper system 1), more specifically, the storage unit 12 to the customer C1, the owner A11, the trader C2, etc., which are the disclosure destinations.

The advance reservation unit 13 executes the advance reservation process. The advance reservation process is a process of receiving the advance reservation data D4 (see FIG. 5) including the advance reservation person information and the designated information before the publication process. Advance reservation information is information that identifies the disclosure destination. The designated information is information for designating the outlet product B2. When the outlet product B2 corresponding to the designated information included in the advance reservation data D4 is generated, the outlet information D1 is disclosed to the disclosure destination specified by the advance reservation person information included in the advance reservation data D4 in the disclosure process. Therefore, the candidate of the disclosure destination (customer C1, owner A11 and trader C2) transmits the advance reservation data D4 including the designated information for designating the desired outlet product B2, so that when the desired outlet product B2 is generated, The outlet information D1 can be disclosed (distributed). In this way, the publishing unit 11 can not only determine the publishing destination using the result of the demand forecast for the outlet product B2 as described above, but also determine the publishing destination using the advance reservation data D4. be.

The transfer unit 14 executes the transfer process. The transfer process is a process of transferring the purchase right D3 of the outlet product B2 issued by receiving the advance reservation data D4 in the advance reservation process from the public destination specified in the advance reservation information to another person. .. The purchase right D3 issued by receiving the advance reservation data D4 is a right to purchase the product B1 (including the outlet product B2) like the purchase right D3 issued in the storage process. That is, in the present embodiment, the purchase right D3 of the outlet product B2 is issued not only by the reservation process but also by receiving the advance reservation data D4 in the advance reservation process. Then, basically, only one purchase right D3 can be issued for one outlet product B2 regardless of whether it is issued by receiving the advance reservation data D4 or by the storage process. Therefore, the candidate for the disclosure destination acquires the purchase right D3 of the desired outlet product B2 when the desired outlet product B2 is generated by transmitting the advance reservation data D4 including the designated information for designating the desired outlet product B2. It is possible to "reserve" the outlet product B2. Then, according to the transfer process performed by the transfer unit 14, the purchase right D3 of the outlet product B2 issued in the advance reservation process is transmitted from the person (public destination) who transmitted the advance reservation data D4 to another person. It is possible to relocate.

Further, in the present embodiment, the transfer unit 14 is not limited to the purchase right D3 issued by receiving the advance reservation data D4 in the advance reservation process, but also the purchase right D3 issued in the reserve process. It is possible to transfer to another person by the transfer process. That is, according to the transfer process performed by the transfer unit 14, the purchase right D3 of the outlet product B2 issued in the storage process is transferred from the person who sent the reservation data D2 (publication destination) to another person. Is possible. In short, in the present embodiment, the transfer unit 14 has a function of simply transferring the purchase right D3 of the outlet product B2 regardless of the establishment of the purchase right D3.

The advance publication unit 15 executes the advance publication process. The advance publication process is a process of publishing the prediction information D5 (see FIG. 6) regarding the outlet product B2 to the release destination before the release process when the occurrence of the outlet product B2 is predicted by the advance determination process. The "preceding determination process" referred to in the present disclosure is a process executed by the advance determination unit 24, which will be described later, and is a process for predicting the occurrence of the outlet product B2. The "prediction information" referred to in the present disclosure is information on the outlet product B2, like the outlet information D1, and includes, for example, information for specifying the item (type) of the outlet product B2, information for specifying the number of outlet products, and the like. .. Further, the prediction information D5 is the outlet product B2, such as the store A1 where the outlet product B2 is generated, the occurrence time of the outlet product B2, the selling price of the outlet product B2, and the sales end time of the outlet product B2, as in the outlet information D1. It further contains information that identifies the details of.

However, the prediction information D5 is not the information about the outlet product B2 that actually occurred like the outlet information D1, but the information about the outlet product B2 that is predicted to occur. Therefore, even when the prediction information D5 is released, there is no guarantee that the outlet product B2 will be generated, and the outlet product B2 may not be generated. That is, according to the advance disclosure unit 15, the prediction information D5 can be disclosed to the disclosure destination at the stage when the occurrence of the outlet product B2 is predicted prior to the disclosure (publication processing) of the outlet information D1 by the disclosure unit 11. ..

Here, the mode of publication performed by the advance publication unit 15 includes, for example, data output, transmission, display, audio output, recording / writing to a non-temporary recording medium), printing (printout), and the like. In the present embodiment, as an example, the advance public unit 15 distributes (transmits) the prediction information D5 to the information terminal 3 used by the customer C1, the owner A11, or the trader C2, which is the public destination, similarly to the public unit 11. By doing so, the prediction information D5 will be disclosed to the public destination.

The upper forecasting unit 16 executes a demand forecast for the outlet product B2. The demand forecast for the outlet product B2 is performed based on at least one of the consumer information and the environmental information related to the surrounding environment of the store A1. As described above, the consumer information referred to here is information relating to at least one of the purchase history, browsing history, behavior pattern, and current position of the disclosure destination (particularly customer C1). In addition, the environmental information includes various information related to the surrounding environment of the store A1, for example, the holding status of an event (sports or concert, etc.), the weather conditions (including the weather), and the traffic conditions (traffic closure, etc.) around the store A1. ), Etc., may contain dynamic information that changes from time to time. As described above, the result of the demand forecast for the outlet product B2 by the upper forecasting unit 16 is used to determine the disclosure destination of the outlet information D1 in the disclosure process.

The secondary sales unit 17 executes the secondary sales process. The secondary sales process is a process for providing the secondary processed product B3 (see FIG. 7) in which the outlet product B2 is subjected to the secondary processing to the customer C1. The "secondary processing" referred to in the present disclosure means that the product B1 (including the outlet product B2) is processed again. As an example, if the outlet product B2 is a food and drink product, the secondary processing of the outlet product B2 includes cooking and serving using the outlet product B2 as a food material. "Cooking" here refers to, for example, "washing", "cutting", "tearing", "mixing", "heating", "simmering", "steaming", etc. for ingredients (outlet product B2). It includes various operations such as "boil", "boil", "fry", "bake" or "fry". According to the secondary sales process, the outlet product B2 can be provided (including sales) to the customer C1 as a secondary processed product B3 that has undergone secondary processing, instead of being as it is.

Details will be explained in the column of "(2.4.5) Secondary processing", but the secondary sales process is a process for creating a mechanism for selling the secondary processed product B3 to the customer C1 and is secondary. The sales department 17 is not limited to directly providing (including sales) the secondary processed product B3 to the customer C1. For example, when the secondary processed product B3 is sold at the store A1 from which the outlet product B2 is generated, this store A1 (strictly speaking, the clerk A12 of the store A1) sells the secondary processed product B3 to the customer C1. Will be done. Further, when the secondary processed product B3 is sold, for example, at the store of the secondary processed product C2, the secondary processed product B3 is sold to the customer C1.

The feedback unit 18 executes the feedback process. The feedback process is a process of receiving evaluation information. The evaluation information is information for evaluating the main body that has performed the secondary processing.

The host communication unit 19 is directly or indirectly connected to the network NT1 via another network or repeater or the like. The upper communication unit 19 has a communication function with a system or a terminal connected to the network NT1. As a result, the upper system 1 can communicate with the lower system 2, the information terminal 3, the clerk terminal 4, and the like connected to the network NT1.

The collecting unit 111 collects various data from a plurality of systems or terminals connected to the network NT1 by using the upper communication unit 19. As an example, the collecting unit 111 collects various data from the detection results of various sensors (including cameras) installed in the store A1, the lower system 2 (store computer), the POS system, and the like.

The data storage unit 112 stores, for example, various data collected by the collection unit 111. Further, the data storage unit 112 is used for calculations by the public unit 11, the storage unit 12, the advance reservation unit 13, the transfer unit 14, the advance disclosure unit 15, the upper prediction unit 16, the secondary sales unit 17, the feedback unit 18, and the like. Further stores (stores) necessary information and the like. The data storage unit 112 includes a rewritable non-volatile memory such as an EEPROM (Electrically Erasable Programmable Read-Only Memory).

The determination unit 21 executes the determination process. As described above, the determination process is a process of determining whether or not there is an outlet product B2 that satisfies the outlet condition among the plurality of products B1 sold at the store A1. In the present embodiment, as an example, the outlet information D1 is generated by the determination unit 21. That is, the determination unit 21 determines whether or not there is an outlet product B2 that satisfies the outlet condition among the plurality of products B1 sold at the store A1, and if there is an outlet product B2, the outlet product B2. Outlet information D1 with respect to is generated. The outlet information D1 generated by the determination unit 21 is transmitted from the lower communication unit 26 to the upper system 1, and is disclosed to the public destination by the public unit 11 of the upper system 1.

Here, the "outlet condition" used in the determination process is a condition used for determining whether or not the product is an outlet product B2, as described above, and is basically set appropriately for each product B1. .. In the present embodiment, as an example, since the “close-out product” consisting of food and drink products whose expiration date or expiration date is approaching is the outlet product B2, the outlet condition is that the remaining time until the expiration date such as the expiration date or the expiration date is a threshold value. Including that: Specifically, the deadline is individually determined for each product B1, and the threshold value is determined for each type (item) of product B1. As an example, for any one of the products B1 of the type (item) of "hamburger lunch", the expiration date (best-by date) is "20:00 on January 20, 2020", and the threshold value is It is assumed that it is "4 hours". The outlet condition for this product B1 is that the remaining time until the deadline of "January 20, 2020, 20:00" is less than or equal to the threshold of "4 hours". That is, the determination unit 21 determines that the product B1 is an outlet product B2 that satisfies the outlet condition at the time of "16:00 on January 20, 2020".

The inventory management unit 22 manages inventory information regarding the inventory of the product B1 in the store A1. Inventory information management is realized, for example, by linking with a POS system. That is, the lower system 2 including the store computer can acquire at least the purchase history of the product B1 in the store A1 as actual data from the POS system. In particular, in the present embodiment, since the POS system can handle ID-POS data, for example, every time an accounting is performed, the information of the purchased product is used as the identification information (customer ID) of the customer C1. It can be output to the lower system 2 as a purchase history in a state of being associated with. Further, in the present embodiment, in order to enable the determination unit 21 to determine whether or not the product is an outlet product B2, the inventory information includes information on the expiration date (expiration date, expiration date, etc.) for each product B1. The deadline information for each product B1 may be specified, for example, by combining the information of the default deadline length determined for each product B1 with the manufacturing date and time or the purchasing date and time, or the store A1 or It may be input at the chain headquarters A2. In any case, it is preferable that the deadline information for each product B1 is included in the inventory information and managed before the product B1 is displayed in the store A1. The inventory management unit 22 manages inventory information related to the inventory of the product B1 based on such a purchase history.

The demand forecasting unit 23 executes the demand forecasting process of the store A1 and generates the demand forecasting information. The demand forecast of the store A1 is performed based on at least one of the inventory information and the environmental information related to the surrounding environment of the store A1. The demand of store A1 predicted by the demand forecast processing is, for example, the number of sales, sales, unit price of customers, average value of LTV (Life Time Value), or profit (gross profit and sales) for each product B1 in the forecast target period. This is an estimation result related to (including profits, etc.). The forecast target period is a period set in the future with respect to the present, and is set in an arbitrary unit such as a daily unit, a week unit, or a monthly unit. The demand predicted by the demand forecasting process may be predicted for each store A1 or may be collectively predicted for a plurality of stores A1. In the present embodiment, as an example, in the demand forecast processing, the demand is predicted for each store A1 and the demand forecast information is generated.

The term "estimate" as used in the present disclosure means to make a decision (decision), and in particular, it is not limited to a person making a decision by thinking about it, but also includes making a decision based on a certain fact. Therefore, for example, when input information is input to a computer system, if the computer system performs a calculation based on the input information and outputs some information as output information, the output information is "" in the computer system. It has been "estimated". That is, the demand forecasting unit 23 inputs at least one of the inventory information and the environmental information, and estimates the demand of the store A1 by specifying the demand in the forecast target period based on the information. Become.

As described above, the advance determination unit 24 executes the advance determination process. The advance determination process is a process of predicting the occurrence of the outlet product B2 based on the result of the demand forecast of the store A1. In the present embodiment, as an example, the prediction information is generated by the advance determination unit 24. That is, when the advance determination unit 24 predicts that the outlet product B2 will occur, the advance determination unit 24 generates prediction information D5 (see FIG. 6) regarding the outlet product B2. The prediction information D5 generated by the advance determination unit 24 is transmitted from the lower communication unit 26 to the upper system 1, and is disclosed to the public destination by the advance public unit 15 of the upper system 1.

Here, the "result of the demand forecast of the store A1" used in the advance determination process is the result of the demand forecast process in the demand forecast unit 23, and is the demand forecast information. That is, the result of the demand forecast of the store A1 by the demand forecast unit 23 is used to predict the occurrence of the outlet product B2 in the advance determination process. The advance determination unit 24 basically obtains the future inventory status of each product B1 from the current inventory status and the number of future sales based on the result of the demand forecast of the store A1. Then, the advance determination unit 24 determines whether or not there is a product B1 that satisfies the outlet condition in the future by comparing the obtained future inventory status with the outlet condition, and the outlet product for the product B1 that satisfies the outlet condition in the future. It is predicted that B2 will occur.

The move instruction unit 25 executes the move instruction process. The movement instruction processing is a process of notifying the operator of movement information for changing the display location of the outlet product B2 when the outlet product B2 is generated. The "worker" here is an entity that executes work related to the business of the store A1, and as an example, the owner A11 of the store A1, the clerk A12, the contractor C2, the delivery contractor, the cleaning contractor, the maintenance contractor, and the like. include. The movement information may be information for changing the display location of the outlet product B2, for example, it may be information that merely instructs the movement of the outlet product B2, or a new display location of the outlet product B2. It may be information that specifically indicates.

Here, the mode of notification given by the movement instruction unit 25 includes, for example, data output, transmission, display, audio output, recording / writing to a non-temporary recording medium), printing (printout), and the like. In the present embodiment, as an example, the movement instruction unit 25 notifies the worker (clerk A12) of the movement information by delivering (transmitting) the movement information to the clerk terminal 4 used by the clerk A12. do.

The lower communication unit 26 is directly or indirectly connected to the network NT1 via another network or a repeater or the like. The lower communication unit 26 has a communication function with a system or a terminal connected to the network NT1. As a result, the lower system 2 can communicate with the higher system 1, the information terminal 3, the clerk terminal 4, and the like connected to the network NT1.

The storage unit 27 stores, for example, various data such as inventory information managed by the inventory management unit 22. Further, the storage unit 27 further stores (stores) information and the like necessary for calculation by the determination unit 21, the inventory management unit 22, the demand forecast unit 23, the advance determination unit 24, the movement instruction unit 25, and the like. Further, the storage unit 27 also stores the trained model used in the demand forecast processing. The storage unit 27 includes a rewritable non-volatile memory such as EEPROM.

The details of the operation of each part of the store support system 10 described above will be described in the column of "(2.4) Store support method".

Further, the store support system 10 may further include a user interface and the like in addition to the above configuration. However, the user interface and the like are not essential configurations for the store support system 10.

The user interface includes, for example, a touch panel display, accepts user operations, and presents (displays) information to the user. The user interface is not limited to the touch panel display, and may have an input device such as a keyboard, a pointing device, a mechanical switch, or a gesture sensor. Further, the user interface may have an audio input / output unit instead of the touch panel display or together with the touch panel display.

(2.4) Store Support Method Hereinafter, the store support method according to the present embodiment will be described in more detail with reference to FIGS. 1, 3 to 7. Here, an example is taken when the store support method is executed by the store support system 10.

In the following, as an example, as shown in FIG. 1, an outlet product B2 will be described in a case where an outlet product B2 is generated in a part of the products B1 among a plurality of products B1 sold at a certain store A1. In this case, the outlet information D1 regarding the generated outlet product B2 is disclosed to the customer C1 as the disclosure destination, the trader C2, and the like. More specifically, in the columns of "(2.4.1) Public processing" and "(2.4.2) Advance reservation", the expiration date is "January 20, 2020, 20:00". An example of the outlet product B2 is "hamburger steak" and "milk" whose expiration date is "January 20, 2020". Furthermore, the "threshold value" compared with the remaining time until the deadline (expiration date) included in the outlet condition is "4 hours" and "milk" for product B1 of the type (item) "hamburger lunch" ( It is assumed that the product B1 of the item) is "8 hours". Further, as an example of the disclosure destination, as shown in FIG. 1, a customer C1 in the store A1, a customer C1 at work, a customer C1 returning home, and a trader C2 are assumed. However, these conditions are merely one specific example for explaining the store support method, and do not intend to limit the scope of application of the store support method.

Further, in the following description, for example, the data (information) exchanged between the store A1 and the chain headquarters A2 is actually installed in the lower system 2 installed in the store A1 and the chain headquarters A2. It is transmitted / received to / from the host system 1. Similarly, the data (information) exchanged between the information terminal 3 and the store A1 or the chain headquarters A2 is actually transmitted and received between the information terminal 3 and the lower system 2 or the upper system 1. Further, the data (information) exchanged between the information terminal 3 and the store A1 (lower system 2) may be transmitted and received via the chain headquarters A2 (upper system 1). On the contrary, the data (information) exchanged between the information terminal 3 and the store A1 (lower system 2) via the chain headquarters A2 (upper system 1) does not go through the chain headquarters A2 (upper system 1). It may be sent and received. In addition, dedicated application software (program) is installed in each of the information terminal 3 and the clerk terminal 4, and by starting this application software, data (information) can be obtained from the store support system 10 and the like. Transmission and reception are performed.

In other words, the store support method according to the present embodiment is used on a graphical user interface (GUI) of a computer system. That is, in the store support method, a specific operation screen is displayed on the information terminal 3 or the clerk terminal 4 or the like whose main configuration is a computer system, and the operation of the customer C1 or the clerk A12 or the like is accepted on this operation screen. Thereby, for example, the exchange of data (information) between the customer C1 or the clerk A12 and the store A1 or the chain headquarters A2 as described below is realized.

(2.4.1) Disclosure processing First, the overall flow of the store support method centering on the disclosure processing of outlet information D1 will be described with reference to FIGS. 1, 3 and 4. FIG. 1 is an explanatory diagram schematically showing how the outlet product B2 is generated and the outlet information D1 is disclosed to the disclosure destination by the store support method. FIG. 3 is an explanatory diagram schematically showing the flow of data and outlet product B2 related to the store support method. FIG. 4 is a flowchart showing an example of the overall flow of the store support method.

According to the store support method, first, a determination process for determining whether or not the outlet product B2 has occurred is executed (S1 in FIG. 4). The determination process is performed for each store A1 by the determination unit 21 of the lower system 2 installed in each store A1. That is, whether or not there is an outlet product B2 among the plurality of products B1 sold at each store A1 is determined by the determination unit 21 of the lower system 2 of each store A1. Specifically, the determination unit 21 compares the information such as the expiration date (expiration date or expiration date, etc.) for each product B1 with the outlet conditions based on the inventory information and the like managed by the inventory management unit 22, and the store A1. It is determined whether or not there is an outlet product B2 in stock that satisfies the outlet condition. If the outlet product B2 is not generated (S1: No), the determination process (S1) is repeatedly executed.

Here, as an example, at "16:00 on January 20, 2020", it is determined that the above-mentioned "hamburger steak" and "milk" are outlet products B2 that satisfy the outlet conditions (S1: Yes). ). That is, when "January 20, 2020 16:00", the "hamburger lunch" whose expiration date is "January 20, 2020 20:00" is "January 20, 2020 20:00". The remaining time until the deadline of "00 minutes" is less than or equal to the threshold of "4 hours". Similarly, when "January 20, 2020 16:00" is reached, "milk" whose expiration date is "January 20, 2020" is called "January 20, 2020 24:00". The remaining time until the deadline is below the threshold of "8 hours". Therefore, these "hamburger steaks" and "milk" satisfy the outlet conditions, and it is determined that the outlet product B2 has been generated.

When the outlet product B2 is generated (S1: Yes), the determination unit 21 generates the outlet information D1 regarding the outlet product B2 (S2). The outlet information D1 generated at this time includes, for example, information for specifying the item (type) of the outlet product B2, information for specifying the number of items, and the like. Specifically, as shown in FIG. 1, the outlet information D1 includes information for specifying the item and number of the outlet product B2, such as three "hamburger steaks" and two "milk". There is. Here, the outlet information D1 is information for specifying the details of the outlet product B2, such as the store A1 where the outlet product B2 is generated, the time when the outlet product B2 is generated, the selling price of the outlet product B2, and the sales end time of the outlet product B2. Is further included. As shown in FIG. 3, the outlet information D1 generated in this way is transmitted from the lower system 2 installed in the store A1 to the upper system 1 installed in the chain headquarters A2.

Further, when the outlet product B2 is generated (S1: Yes), the movement instruction processing is executed by the movement instruction unit 25 of the lower system 2. That is, the movement instruction unit 25 distributes (transmits) movement information for changing the display location of the outlet product B2 to the clerk terminal 4 used by the clerk A12. As a result, the clerk A12 who has been notified of the movement information changes the display location of the outlet product B2 according to the movement information. As an example, the clerk A12 moves the outlet product B2 into the wagon for the bargain product.

Next, in the store support method, the disclosure destination of the outlet information D1 is determined by the disclosure unit 11 of the upper system 1 (S3). As described above, the disclosure destination is the customer C1 and the owner using the result of the demand forecast for the outlet product B2 performed based on at least one of the consumer information and the environmental information related to the surrounding environment of the store A1. It is decided from a large number of candidates for publication destinations including A11 and trader C2. At this time, basically, based on the result of the demand forecast for the outlet product B2), the public destination that is expected to have a high probability of purchasing the outlet product B2 is selected from the candidates for the public destination. For example, a customer C1 or the like who has purchased a similar outlet product B2 with a high probability in the past is selected as a disclosure destination. The demand forecast will be explained in detail in the column of "(2.4.4) Demand forecast".

After the disclosure destination is determined, the outlet information D1 is disclosed to the disclosure destination in the disclosure unit 11 of the upper system 1 (S4). Here, as shown in FIGS. 1 and 3, the outlet information D1 is distributed (transmitted) to the information terminal 3 used by the customer C1 and the trader C2 as the determined disclosure destinations. Will be published to the public destination. Here, as an example, the outlet information D1 is transmitted by push notification to the address of the determined public information terminal 3. The information terminal 3 that has received the outlet information D1 notifies the customer C1 and the trader C2, which are the disclosure destinations, of the outlet information D1 by displaying, for example, a notification screen. The customer C1 and the trader C2, which are the disclosure destinations, can know the outlet information D1 by viewing the notification screen displayed on the information terminal 3. In the present embodiment, two processes of determining the disclosure destination (S3) and publishing the outlet information D1 (S4) are included in the “publication process” by the disclosure unit 11.

Next, in the store support method, the storage unit 12 of the host system 1 waits for reception of the reservation data D2 as a response to the outlet information D1 (S5). The reception wait is performed only for a predetermined time limit (30 minutes or the like), for example. In the present embodiment, as an example, the information terminal 3 displays the notification screen for notifying the outlet information D1 including a reservation icon for accepting an operation for transmitting the reservation data D2. Therefore, the customer C1 and the trader C2, which are the disclosure destinations, can transmit the reservation data D2 from the information terminal 3 to the higher-level system 1 by operating the reservation icon on the notification screen (for example, tap operation). .. The reservation data D2 includes information for specifying the outlet information D1 included in the notification screen, in addition to the reservation person information for specifying the disclosure destination.

As shown in FIG. 3, when the higher-level system 1 receives the reserved data D2 (S5: Yes), the storage unit 12 of the higher-level system 1 executes the storage process (S6). That is, the storage unit 12 issues the purchase right D3 of the outlet product B2 to the disclosure destination specified by the reservation person information in the reservation data D2, as shown in FIG. The purchase right D3 issued at this time is the purchase right D3 for the outlet product B2 indicated by the outlet information D1 published to the public destination. In short, at the public destination where the outlet information D1 regarding a certain outlet product B2 is published, the purchase right D3 of the outlet product B2 can be obtained by transmitting the reservation data D2, and the "reservation" of the outlet product B2 can be obtained. It will be realized. If the host system 1 does not receive the reserved data D2 within the time limit (S5: No), the storage process (S6) is skipped. That is, in this case, the purchase right D3 is not issued.

Then, as shown in FIG. 3, the store A1 sells the outlet product B2 to the customer C1 or the trader C2 (S7). When the storage process (S6) is executed and the purchase right D3 is issued, the outlet product B2 is sold to the public destination (customer C1 or trader C2) who has acquired the purchase right D3. On the other hand, when the storage process (S6) is skipped, the outlet product B2 is sold to any customer C1 or trader C2 regardless of the presence or absence of the purchase right D3.

In the store support method, the processes S1 to S7 shown in FIG. 4 are repeatedly executed. The flowchart shown in FIG. 4 is merely an example, and the order of processing may be changed as appropriate, and processing may be added or deleted as appropriate.

By the way, the outlet conditions used in the determination process may be set in a plurality of stages for the same product B1. For example, in the case of foods and drinks having a fixed expiration date such as an expiration date or an expiration date, a threshold value to be compared with the remaining time until this expiration date may be set in a plurality of stages. As an example, a four-step threshold value of 3 hours, 2 hours, 1 hour, and 30 minutes may be set as a threshold value to be compared with the remaining time until the deadline. In this case, when the remaining time reaches the threshold value (3 hours) related to the outlet condition of the first stage, the product B1 is determined to be the outlet product B2 of the first stage. Further, when the remaining time reaches the threshold value (2 hours) related to the outlet condition of the second stage, the product B1 is determined to be the outlet product B2 of the second stage. When the remaining time reaches the threshold value (1 hour) related to the outlet condition of the third stage, the product B1 is determined to be the outlet product B2 of the third stage. When the remaining time reaches the threshold value (30 minutes) related to the outlet condition of the fourth stage, the product B1 is determined to be the outlet product B2 of the fourth stage.

In the present embodiment, as an example, when a plurality of stages of outlet conditions are set, the outlet information D1 is disclosed in the disclosure process each time the outlet condition of each stage is satisfied and the outlet product B2 is determined. I will do it. In this case, it is preferable that the disclosure destination of the outlet information D1 changes depending on the stage of the outlet product B2. As an example, as the first stage, the second stage, the third stage, the fourth stage and the stage of the outlet product B2 progress, it is preferable that the disclosure destination of the outlet information D1 becomes wider. Further, it is preferable that the information such as the selling price of the outlet product B2 included in the outlet information D1 also changes depending on the stage of the outlet product B2. As an example, it is preferable that the selling price of the outlet product B2 becomes lower as the first stage, the second stage, the third stage, the fourth stage and the stage of the outlet product B2 progress.

Further, the outlet condition may be set so as to include, for example, a time zone in the determination target. As an example, with regard to product B1 consisting of foodstuffs such as lunch boxes, if a meal time (meal time zone) such as 11:00 to 13:00 or 18:00 to 20:00 is missed, the possibility of selling is extremely reduced. Therefore, for such a product B1, for example, the outlet condition may include that a time zone in which the product is easy to sell has passed (finished).

Further, although the example in which the disclosure destination of the outlet information D1 is the customer C1 or the trader C2 is shown here, the disclosure destination of the outlet information D1 may be the manager of the store A1. The manager of the store A1 includes, for example, a general manager such as the chain headquarters A2 and an individual manager such as the owner A11 of the store A1. If the administrator is the chain headquarters A2, as described above, the outlet information D1 generated by the lower system 2 installed in the store A1 is transmitted to the upper system 1 installed in the chain headquarters A2. It may be replaced with disclosure to the administrator. By disclosing the outlet information D1 to the manager of the store A1 in this way, it is possible to suppress fraud such as, for example, the clerk A12 of the store A1 intentionally placing an order so as to be in excess inventory. Is.

(2.4.2) Advance Reservation Next, among the store support methods according to the present embodiment, the advance reservation process will be described with reference to FIG. FIG. 5 is an explanatory diagram schematically showing the flow of data related to the store support method when the advance reservation process is performed. Further, in FIG. 5, the illustration of the chain headquarters A2 is omitted. Therefore, in FIG. 5, for example, data (information) exchanged between the information terminal 3 and the store A1 (lower system 2) via the chain headquarters A2 (upper system 1), such as advance reservation data D4, is obtained. , It is shown so that it is transmitted and received without going through the chain headquarters A2.

The advance reservation process is a process in which the advance reservation unit 13 of the higher-level system 1 receives the advance reservation data D4 before the publication process (processes S3 and S4 in FIG. 4). That is, as shown in FIG. 5, the customer C1 or the trader C2, which is a candidate for the disclosure destination, transmits the advance reservation data D4 including the designated information for designating the desired outlet product B2, thereby preliminarily displaying the outlet product B2. You can make a reservation. In this case, when the outlet product B2 corresponding to the designated information included in the advance reservation data D4 is generated, in the disclosure process, the outlet information D1 is the disclosure destination specified by the advance reservation person information included in the advance reservation data D4. Publish to. That is, the customer C1 or the trader C2 who has transmitted the advance reservation data D4 that specifies the desired outlet product B2 can receive the outlet information D1 about the outlet product B2 when the outlet product B2 is generated.

In particular, in the present embodiment, as described above, the advance reservation unit 13 of the higher-level system 1 issues the purchase right D3 by receiving the advance reservation data D4. Therefore, when the customer C1 or the trader C2 transmits the advance reservation data D4 that specifies the outlet product B2, the purchase right D3 of the outlet product B2 can be acquired when the outlet product B2 is generated. Therefore, for the outlet product B2 for which the advance reservation has been made, as shown in FIG. 5, the outlet information D1 is disclosed (delivered) only to the customer C1 or the trader C2 who is the transmission source of the advance reservation data D4.

Further, in the present embodiment, the designation information of the advance reservation data D4 can specify the outlet product B2 for each product group including the product B1 of a plurality of types (items). Even if the outlet product B2 corresponding to any of the product groups specified by the designated information included in the advance reservation data D4 occurs, the outlet information D1 is used as the advance reservation person information included in the advance reservation data D4 in the public processing. Publish to the specified publication destination. That is, in the present embodiment, at the time of advance reservation, the customer C1 or the trader C2, which is a candidate for the disclosure destination, selects the outlet product B2 not only from the product B1 type (item) unit but also from a plurality of types (item) product B1. Can be specified for each product group.

Here, the "type" of the product B1 referred to in the present disclosure is a label for classifying the product B1 by use, function, customer base, etc., and is, for example, food, clothing, pharmaceuticals, beauty-related products, electrical appliances, or daily necessities. It may be a relatively large classification (large category) such as. Further, the "type" of the product B1 may be a medium category that further classifies the large category into a plurality of categories, and as a specific example of the medium category, some foods include soft drinks, alcoholic beverages, bento boxes, delicatessen items, and sweets. , Sweets and ice cream, etc. Further, the "type" of the product B1 may be a small category that further classifies the middle category into a plurality of small categories. As a specific example of the small category, some soft drinks include barley tea, green tea, black tea, kohi, and lactic acid drinks. There are small categories such as soft drinks, mineral water and sports drinks.

As an example, customer C1 or trader C2 can make a reservation in advance for one type of product B1 called "hamburger steak", or multiple types of products such as "hamburger steak", "fried chicken lunch" and "salmon lunch". It is also possible to make a reservation in advance for each B1 (product group). When the designated information specifies the outlet product B2 for each product group, the outlet information D1 is the source of the advance reservation data D4 for all the products B1 included in this product group when the outlet product B2 is generated. Will be published in. In other words, for customer C1 who made a reservation in advance for each product group of "hamburger lunch", "fried chicken lunch" and "salmon lunch", any of the outlets of "hamburger lunch", "fried chicken lunch" and "salmon lunch" The outlet information D1 can be acquired even when the product B2 is generated. For example, when the outlet product B2 of the “fried chicken lunch box” is generated, the outlet information D1 is disclosed to the customer C1 who has made a reservation in advance. In this case, even if the outlet product B2 of the "hamburger lunch" or the "salmon lunch" occurs after the outlet information D1 about the "fried chicken lunch" is released to the customer C1 who made the advance reservation, the advance reservation is made. The outlet information D1 will not be disclosed to the customer C1 again.

Further, in the present embodiment, the designated information of the advance reservation data D4 includes a receiving condition for designating at least one of the receiving time zone and the area of the outlet product B2. That is, according to the designation information of the advance reservation data D4, not only the outlet product B2 can be designated, but also at least one of the time zone and region for receiving the outlet product B2 can be designated. As an example, a time zone such as "18:00 to 19:00" or "after 18:00" is specified as the time zone for receiving the outlet product B2, and "around Osaka Station" or "around Osaka Station" as the receiving area for the outlet product B2. Areas such as "Kita-ku, Osaka" are designated. In other words, customer C1 who made a reservation in advance by designating "18:00 to 19:00" as the pick-up time and "around Osaka Station" as the pick-up area will pick up at "around Osaka Station" from "18:00 to 19:00". Outlet information D1 can be acquired when a possible outlet product B2 is generated. As a result, it becomes possible to disclose the outlet information D1 about the outlet product B2 that is easy for the customer C1 or the trader C2 to receive.

Further, in the present embodiment, as described above, the purchase right D3 issued in the advance reservation process can be transferred from the public destination specified in the advance reservation information to another person by the transfer process. be. That is, according to the transfer process performed by the transfer unit 14, the purchase right D3 of the outlet product B2 issued in the advance reservation process is transmitted from the person (public destination) who transmitted the advance reservation data D4 to another person. It is possible to relocate. Therefore, for example, if a customer C1 who has made an advance reservation cannot receive the outlet product B2 after acquiring the purchase right D3, the purchase right D3 can be transferred to another person. The purchase right D3 of the outlet product B2 can be transferred to another person. As a result, it is possible to reduce the occurrence of a situation in which the purchaser of the outlet product B2 does not appear when the outlet product B2 is generated.

(2.4.3) Pre-publication Next, among the store support methods according to the present embodiment, the pre-publication processing will be described with reference to FIG. FIG. 6 is an explanatory diagram schematically showing the flow of data related to the store support method when the advance publication process is performed. Further, in FIG. 6, the illustration of the chain headquarters A2 is omitted. Therefore, in FIG. 6, for example, like the prediction information D5, the data (information) transmitted from the chain headquarters A2 (upper system 1) to the information terminal 3 is transmitted from the store A1 (lower system 2) to the information terminal 3. It is expressed as being done.

The pre-publication process is a process of publishing the prediction information D5 (see FIG. 6) regarding the outlet product B2 to the public destination in the pre-publication unit 15 of the host system 1 before the public processing (processes S3 and S4 in FIG. 4). Is. That is, as shown in FIG. 6, according to the store support method according to the present embodiment, the advance determination process is executed by the advance determination unit 24 of the lower system 2 installed in the store A1. In the advance determination process, the occurrence of the outlet product B2 is predicted based on the result of the demand forecast of the store A1. The advance determination process is performed for each store A1. That is, in each store A1, it is determined whether or not there is a product B1 that satisfies the outlet condition in the future based on the result of the demand forecast processing by the demand forecasting unit 23, and the outlet product is the product B1 that satisfies the outlet condition in the future. It is predicted that B2 will occur.

For example, in the demand forecast processing, the demand forecast of the store A1 is performed based on the inventory information of a certain store A1, the environmental information related to the surrounding environment, the number of customers during the day, and the like. Then, for each product B1, the future inventory status can be obtained from the current inventory status and the future number of sales based on the result of the demand forecast of the store A1. Then, by comparing the obtained future inventory status with the outlet conditions, it is determined whether or not there is a product B1 that satisfies the outlet conditions in the future, and it is predicted that the outlet product B2 will be generated for the product B1 that satisfies the outlet conditions in the future. .. As an example, it is assumed that the number of customers after the evening (for example, 16:00) of a certain store A1 is predicted, and from the number of customers, it is predicted that three "salmon lunch boxes" having an expiration date of "19:00" will remain unsold. do. When such a prediction is made, it is predicted that the outlet product B2 will be generated in the future even if the outlet condition is not satisfied at that time. The demand forecast will be explained in detail in the column of "(2.4.4) Demand forecast".

When it is predicted that the outlet product B2 will be generated in the advance determination process, the advance determination unit 24 of the lower system 2 generates the prediction information D5 regarding the outlet product B2, and the lower communication unit 26 transmits the prediction information D5 to the upper system 1. .. As a result, the prediction information D5 is disclosed to the disclosure destination (customer C1 or trader C2) in the advance disclosure unit 15 of the host system 1. Here, as for the disclosure destination of the forecast information D5, similarly to the disclosure destination of the outlet information D1, a large number of candidates for the disclosure destination including the customer C1, the owner A11, and the trader C2 are used by using the result of the demand forecast for the outlet product B2. It is decided from the inside. Then, the storage unit 12 of the host system 1 waits for the reservation data D2 as a response to the prediction information D5 even after the prediction information D5 is released. That is, the reservation data D2 is transmitted not only as the outlet information D1 but also as a response to the prediction information D5.

Here, it is preferable that the aspect of the prediction information D5 published in the prior publication process is distinguishable from the aspect of the outlet information D1 published in the disclosure process. As an example, the basic color or character color of the screen displayed on the information terminal 3 is different between the prediction information D5 and the outlet information D1, so that the two can be easily distinguished. Further, in the prediction information D5, it is clarified that the occurrence of the outlet product B2 is only predicted, not the actual occurrence of the outlet product B2, for example, "It is a prediction result". It is preferable to include a notation such as a message to be sent. Further, in this case, the prediction information D5 preferably includes a notation such as a message indicating the time when the outlet product B2 is predicted to occur, such as "The closeout product is expected to occur at 20:00". ..

(2.4.4) Demand Forecast Next, the demand forecast process will be described in detail. In the present embodiment, the "demand forecasting process" is a process executed by the demand forecasting unit 23 or the upper forecasting unit 16. As described above, the result of the demand forecast of the store A1 performed by the demand forecast unit 23 is used for the prediction of the occurrence of the outlet product B2 in the advance determination process. Further, the result of the demand forecast for the outlet product B2 performed by the upper forecasting unit 16 is used for determining the disclosure destination of the outlet information D1 or the forecast information D5 as described above.

For example, in the demand forecasting process executed by the demand forecasting unit 23, the demand of the store A1 is predicted by using the machine-learned trained model.

That is, the demand forecasting unit 23 predicts the demand of the store A1 by using the trained model machine-learned from the actual data of a large number of stores A1 belonging to (membering) the same chain. Specifically, the demand forecasting unit 23 uses the trained model to input, for example, operational information, and estimates the demand forecasting information. The operation information is information on the operation status of the store A1, for example, information on the product lineup (product composition), specifically, information such as the number of SKUs (Stock Keeping Units) or the number of items for each product category. include.

Further, the operation information may include, for example, information on the purchasing tendency in the store A1, the surrounding environment of the store A1, and information on the location and floor plan of the store A1. The operation information may further include dynamic information that changes from time to time, such as the holding status of events (sports or concerts, etc.) around the store A1, weather conditions (including weather), and traffic conditions (traffic closure, etc.). Specific examples of the surrounding environment of store A1 include the total population, the population by age group, the ratio of day and night population, the number of offices, the number of employees, the number of stations, or the number of stations within a certain range (trade area) from store A1. There are the number of users, etc. Further, as a specific example of the surrounding environment of the store A1, the number and types of competing stores of the store A1 or the number of facilities having an effect of attracting customers such as a stadium or a concert hall within a certain range (commercial area) from the store A1. And there are also types. Specific examples of the location and floor plan of the store A1 include the presence or absence of a parking lot, the presence or absence of a bicycle parking lot, the number of parking lots, the site area, the presence or absence of an eat-in space, the presence or absence of a signboard, or whether or not the store faces the main road.

On the other hand, the actual data used for generating the trained model is information related to the sales, the customer unit price, the average value of LTV, the profit, etc. of the store A1 in the learning target period. The learning target period is a period set in the past with respect to the present, and is set in an arbitrary unit such as a daily unit, a week unit, or a monthly unit. Here, at least a plurality of store A1 performance data is used to generate the trained model, and more preferably, a large number of store A1 performance data such as all stores belonging to the same chain are used.

In the demand forecasting process performed by the demand forecasting unit 23, the demand forecasting information regarding the demand of the store A1 is generated by using such a learned model. In the present embodiment, the demand forecast processing of the demand forecasting unit 23 generates the demand forecast information for each store A1, so in the demand forecast processing, at least the operation information of a certain store A1 is input, and the trained model is used. Forecast the demand for this store A1. In the present embodiment, as an example, the forecast target period for which the demand is predicted by the demand forecast process is set in units of one day. For example, by setting a forecast target period such as "December 20, 2019", the demand of the store A1 on the specific date "December 20, 2019" is predicted.

The operation information used for the demand forecast processing can be specified by the detection results of various sensors (including cameras) installed in the store A1 and the information collected from the store computer, the POS system, or the like. Furthermore, operational information such as event holding status, weather conditions, and traffic conditions around the store A1 can be appropriately collected from various servers connected to the network NT1. In addition, the actual data used for generating the trained model (machine learning) can be appropriately collected from the store computer of each store A1 or the POS system.

By the way, for example, when the number of stores A1 to which the store support method can be applied can be as many as 100 stores or more, 1000 stores or more, or 10000 stores or more, such as a convenience store, demand forecast using a learned model. Is especially useful.

That is, usually, a large number of stores A1 are operating under different conditions, and in order to reflect a huge amount of information over these many stores A1 for a specific store A1, a person is required. It requires operations that far exceed the processing capacity of the above, and cannot be realized by humans. Moreover, since the information on the operation and management of many of these stores A1 changes from time to time (for example, seasonally), the demand forecast should be updated in consideration of the latest information of many stores A1. Such as, it can never be done by humans. Further, the process of processing such a huge and fluctuating information is difficult not only for humans but also for general information processing devices.

In the store support method according to the present embodiment, information (actual data, etc.) related to a large number of stores A1 is used for machine learning of the trained model used in the demand forecast processing, which is enormous and fluctuates as described above. Even the information to be processed can be processed. Rather, in machine learning, the larger the amount of training data, the better the accuracy of the generated trained model can be expected, so it is convenient to use the information of a large number of stores A1 as training data. As described above, the store support method according to the present embodiment is particularly useful in a business format in which a large number of stores A1 can be developed.

The demand forecast processing executed by the upper forecasting unit 16 is also basically realized by using the machine-learned trained model in the same manner as the demand forecasting processing executed by the demand forecasting unit 23. .. However, since the demand forecast processing executed by the upper forecast unit 16 is the demand forecast for the outlet product B2, it is performed based on at least one of the consumer information and the environmental information related to the surrounding environment of the store A1. .. The consumer information is information relating to at least one of the purchase history, browsing history, behavior pattern, and current position of the disclosure destination (particularly customer C1). Further, the environmental information may include various information related to the surrounding environment of the store A1 as well as the above-mentioned operation information.

(2.4.5) Secondary processing Next, among the store support methods according to the present embodiment, the secondary sales processing will be described with reference to FIG. 7. FIG. 7 is an explanatory diagram schematically showing the flow of data related to the store support method, the outlet product B2, and the secondary processed product B3 when the secondary sales process is performed. Further, in FIG. 7, the illustration of the chain headquarters A2 is omitted. Therefore, in FIG. 7, for example, like the reservation data D2, the data (information) exchanged between the information terminal 3 and the store A1 (lower system 2) via the chain headquarters A2 (upper system 1) is displayed. It is shown so that it is transmitted and received without going through the chain headquarters A2.

The secondary sales process is a process for providing (including selling) the outlet product B2 to the customer C1 as a secondary processed product B3 that has undergone secondary processing, instead of being as it is. As described above, since the secondary sales process is a process for creating a mechanism for selling the secondary processed product B3 to the customer C1, the secondary sales unit 17 of the higher-level system 1 that executes the secondary sales process It does not mean that the secondary processed product B3 is provided (including sales) to the customer C1. In the present embodiment, as an example, the secondary processed product B3 obtained by secondary processing the outlet product B2 is the outlet product B2, that is, the store A1 from which the outlet product B2, which is the material of the secondary processed product B3, is generated. It will be sold. That is, in the store support method according to the present embodiment, the secondary processed product B3 is provided to the customer C1 at the store A1 which is the source of the outlet product B2.

In the example of FIG. 7, first, when the outlet product B2 is generated at a certain store A1, the outlet information D1 is disclosed (delivered) to the customer C1 in the disclosure process (processes S3 and S4 of FIG. 4). Is assumed. On the other hand, the customer C1 who is the disclosure destination of the outlet information D1 transmits the reservation data D2 from the information terminal 3 to the higher system 1. As a result, the purchase right D3 of the outlet product B2 related to the outlet information D1 is issued to the customer C1 who is the transmission source of the reservation data D2.

Here, since the store support method according to the present embodiment includes the secondary sales process, when issuing the purchase right D3 of the outlet product B2, at least the secondary processing information that specifies the necessity of the secondary processing is purchased. Obtained from the issuer of D3. In the present embodiment, as an example, the information terminal 3 is provided with an input field for secondary processing information on a screen that accepts an operation for transmitting the reservation data D2. Therefore, the customer C1 who has acquired the outlet information D1 can arbitrarily input the secondary processing information in the secondary processing information input field when performing an operation for transmitting the reservation data D2 on the information terminal. It is possible to specify secondary processing information. The secondary processing information input in the input field is included in the reservation data D2 and transmitted from the information terminal 3 to the host system 1. As a result, the secondary sales unit 17 of the host system 1 can acquire the secondary processing information from the issue destination (customer C1) of the purchase right D3 when issuing the purchase right D3. The purchase right D3 referred to here is not limited to the purchase right D3 issued in the retention process, but also includes the purchase right D3 issued by receiving the advance reservation data D4 in the advance reservation process.

The secondary processing information is information that specifies at least the necessity of secondary processing as described above. As an example, the necessity of secondary processing is selected by a radio button displayed on the screen of the information terminal 3. NS. Further, in the present embodiment, the secondary processing information includes information for designating a processing menu for performing the secondary processing. The "processing menu for performing secondary processing" referred to in the present disclosure determines the content of secondary processing, and includes, for example, a menu or recipe of a secondary processed product if the outlet product B2 is a food or drink product. .. For example, if there are "panque", "cookie", "roll cake" and the like as menus that can be cooked using the outlet product B2 consisting of "milk" and "eggs", any of these menus can be used. Specify whether to perform secondary processing in the processing menu.

Further, the secondary processing information includes information for designating a subject performing the secondary processing. The "subject performing the secondary processing" as used in the present disclosure means a trader C2 (individual) who has performed the secondary processing, a store to which the trader C2 belongs, or the like. For example, when there are a plurality of traders C2 that can be cooked using the outlet product B2 composed of "milk" and "eggs", which trader C2 is to be subjected to the secondary processing is subjected to the secondary processing. Specify by the subject.

8A to 8C are explanatory views showing a specific example of a screen for inputting secondary processing information.

For example, when the outlet information D1 is disclosed (distributed) to the customer C1 in the disclosure process, a notification screen including the outlet information D1 is displayed on the information terminal 3 of the customer C1, and the customer whose outlet information D1 is the disclosure destination. Notified to C1. Here, the information terminal 3 displays the notification screen for notifying the outlet information D1 including a reservation icon that accepts an operation for transmitting the reservation data D2. Therefore, the customer C1 can transmit the reservation data D2 from the information terminal 3 to the higher-level system 1 by operating the reservation icon on the notification screen.

At this time, the customer C1 operates the notification screen to select the outlet product B2 to be purchased from the one or more outlet products B2 indicated by the outlet information D1. Here, as an example, it is assumed that two outlet products B2, "milk 500 ml" and "6 eggs", are selected. In this case, the information terminal 3 displays the reservation confirmation screen Im1 as illustrated in FIG. 8A. The reservation confirmation screen Im1 includes a confirmation area R1 and a necessity selection area R2 as an input field for secondary processing information. In the confirmation area R1, the information of the outlet product B2 selected by the customer C1 by operating the notification screen is displayed. In the necessity selection area R2, text information such as "secondary processing using a material as a material", "desired", and "not desired", and a radio button for selecting the necessity of secondary processing are displayed. Will be done. The radio button on the "desired" side corresponds to "necessary" regarding the necessity of secondary processing, and the radio button on the "unwanted" side corresponds to "no" regarding the necessity of secondary processing. That is, when selecting "necessary" for the necessity of secondary processing, the customer C1 selects the radio button on the "desired" side.

When "necessary" is selected for the necessity of secondary processing, the information terminal 3 then displays the menu selection screen Im2 for designating (selecting) the processing menu, as illustrated in FIG. 8B. NS. The menu selection screen Im2 includes a list of menus (secondary processed product list) of the secondary processed product B3 that can be generated by the secondary processing of the selected outlet product B2. In FIG. 8B, as examples of the secondary processed product B3 that can be produced by the secondary processing of the outlet product B2 of "milk 500 ml" and "6 eggs", "panque", "cookie", "roll cake", etc. Menu is listed. Then, on the menu selection screen Im2, radio buttons are displayed in association with each menu, and this menu is selected by selecting the radio button corresponding to any of the menus. For example, when customer C1 desires secondary processing into "panque" as a processing menu, he / she selects a radio button corresponding to "panque".

When "panque" is selected for the processing menu, the information terminal 3 then displays the subject selection screen Im3 for designating (selecting) the subject performing the secondary processing, as illustrated in FIG. 8C. Will be done. The subject selection screen Im3 includes a list of subjects (trader list) capable of secondary processing of the selected processing menu. In FIG. 8C, subjects such as "S pastry shop", "Patissley M", and "XYZ-do" are listed as examples of subjects (shops) capable of producing "panque". Then, on the subject selection screen Im3, radio buttons are displayed in association with each subject, and when the radio button corresponding to any of the subjects is selected, this subject is selected. For example, when the customer C1 desires the secondary processing at the "S pastry shop", he / she selects the radio button corresponding to the "S pastry shop".

However, FIGS. 8A to 8C are merely examples of specific examples of screens for inputting secondary processing information, and the details of the screen configuration, the order of screen transitions, and the like can be changed as appropriate. For example, after "necessary" is selected for the necessity of secondary processing on the reservation confirmation screen Im1, the subject selection screen Im3 may be displayed first instead of the menu selection screen Im2. In this case, the subject selection screen Im3 includes a list of subjects capable of secondary processing of the selected outlet product B2. Then, when the subject to perform the secondary processing is selected, the screen of the information terminal 3 transitions from the subject selection screen Im3 to the menu selection screen Im2. In this case, the menu selection screen Im2 includes a list of menus of the secondary processed product B3 capable of secondary processing by the selected subject.

Further, as another example, instead of the menu selection screen Im2 and the subject selection screen Im3, as shown in FIG. 9, the machining menu is designated (selected) and the subject performing the secondary machining is collectively designated (selected). The selection screen Im4 for) may be displayed on the information terminal 3. That is, after "necessary" is selected for the necessity of secondary processing on the reservation confirmation screen Im1, the selection screen Im4 is displayed on the information terminal 3. The selection screen Im4 includes a menu of the secondary processed product B3 that can be generated by the secondary processing of the selected outlet product B2, and a list of combinations of the main bodies that can be secondary processed. In FIG. 9, as an example, a combination of processed menus and main constituents such as “S pastry shop panque”, “patisserie M panque” and “patisserie M cookie” is listed. Then, on the selection screen Im4, radio buttons are displayed in association with each item, and this item is selected by selecting the radio button corresponding to any of the items. For example, when customer C1 desires secondary processing into "panque" at "S pastry shop", he / she selects a radio button corresponding to "panque at S pastry shop".

The processing menu and the information for designating the main body to perform the secondary processing can be input only when "necessary" is selected for the necessity of the secondary processing. Then, since the reservation data D2 including these secondary processing information is transmitted from the customer C1 (information terminal 3), the purchase right D3 is issued to the customer C1 who is the transmission source of the reservation data D2. .. In the example of FIG. 7, since it is assumed that "necessary" is selected for the necessity of secondary processing in the secondary processing information, the purchase right D3 is an outlet product in a state where secondary processing has been performed. The purchase right D3 for B2, that is, the purchase right D3 for the secondary processed product B3.

After issuing the purchase right D3, the store A1 delivers the outlet product B2 to the trader C2 as the main body performing the secondary processing, as shown in FIG. This trader C2 is a trader C2 designated as the main body that performs the secondary processing in the secondary processing information. At this time, for example, the secondary processing information is transferred to the information terminal 3 of the trader C2. Then, the trader who received the outlet product B2 performs the secondary processing of the outlet product B2 according to the processing menu specified in the secondary processing information. In the example of FIG. 7, the trader C2 cooks the outlet product B2 composed of "milk" and "eggs" into the secondary processed product B3 composed of "panque". The trader C2 delivers the generated secondary processed product B3 to the store A1 from which the outlet product B2 is generated.

Here, regarding the delivery (movement) of the outlet product B2 and the secondary processed product B3 between the store A1 and the trader C2, for example, the delivery company that delivers the product B1 of the store A1 is used. Is preferable. Alternatively, the trader C2 may make a business trip to the store A1 which is the source of the outlet product B2 and perform the secondary processing on the premises of the store A1, for example, like a business trip cook. In this case, the movement of the outlet product B2 and the secondary processed product B3 between the store A1 and the trader C2 can be omitted.

After the delivery of the secondary processed product B3, as shown in FIG. 7, the store A1 has the outlet product B2 in a state where the secondary processing has been applied to the public destination (customer C1) who has acquired the purchase right D3, that is, the outlet product B2. The secondary processed product B3 is sold. The selling price of the secondary processed product B3 is, for example, the selling price of the outlet product B2 plus the secondary processing fee. In this case, at least a part of the fee for the secondary processing is paid to the contractor C2 as the main body performing the secondary processing.

As described above, according to the secondary sales process, the outlet product B2 can be provided to the customer C1 as the secondary processed product B3 that has undergone the secondary processing, so that the outlet product B2 can be easily brought to the customer C1's preference. Demand for outlet product B2 will increase. In other words, the outlet product B2 is added value, and the purchasing motivation can be improved as compared with the outlet product B2 itself. Further, for example, when the outlet product B2 is a part-time product of food and drink, the expiration date (expiration date or consumption) of the outlet product B2 (secondary processed product B3) is performed by performing secondary processing such as heat treatment. The deadline, etc.) can be extended. Further, for example, when the outlet product B2 is a carry product, the deadline of the outlet product B2 (secondary processed product B3) can be extended by performing secondary processing such as changing the wrapping.

Further, in the store support method according to the present embodiment, the feedback process is executed by the feedback unit 18 of the host system 1. In the feedback process, evaluation information for evaluating the subject who performed the secondary processing is received. Specifically, the customer C1 to which the secondary processed product B3 is provided is, for example, the main body that performs the secondary processing of the secondary processed product B3 using the information terminal 3, that is, the trader C2 in the example of FIG. Enter the evaluation information to evaluate. Such evaluation information is organized for each trader C2 and accumulated as evaluation points, for example. The evaluation points are included in the outlet information D1 or the prediction information D5, for example, and are disclosed to the customer C1. As a result, the highly evaluated trader C2 is likely to be designated (nominated) as the customer C1, and the customer C1 is more likely to receive the added value due to the secondary processing of the highly evaluated trader C2.

Further, the secondary sales process as described above can also be adopted in combination with the advance reservation process of the outlet product B2 or the pre-publication process. That is, in the advance reservation process, the secondary processing information is included in the advance reservation data D4 instead of the reservation data D2. Further, in the advance publication processing, the secondary processing information is included in the reservation data D2 as a response to the prediction information D5 instead of the outlet information D1.

(3) Modified Example The first embodiment is only one of the various embodiments of the present disclosure. The first embodiment can be changed in various ways depending on the design and the like as long as the object of the present disclosure can be achieved. In addition, the drawings referred to in the present disclosure are all schematic drawings, and the ratio of the size and the thickness of each component in the drawing does not necessarily reflect the actual dimensional ratio. .. Further, the same function as the store support method according to the first embodiment may be embodied in the store support system 10, the (computer) program, the non-temporary recording medium on which the program is recorded, or the like. The program according to one aspect is a program for causing one or more processors to execute the store support method according to the first embodiment.

Hereinafter, modifications of the first embodiment will be listed. The modifications described below can be applied in combination as appropriate.

The store support system 10 in the present disclosure includes a computer system. The main configuration of a computer system is a processor and memory as hardware. When the processor executes the program recorded in the memory of the computer system, the function as the store support system 10 in the present disclosure is realized. The program may be pre-recorded in the memory of the computer system, may be provided through a telecommunications line, and may be recorded on a non-temporary recording medium such as a memory card, optical disk, hard disk drive, etc. that can be read by the computer system. May be provided. A processor in a computer system is composed of one or more electronic circuits including a semiconductor integrated circuit (IC) or a large scale integrated circuit (LSI). The integrated circuit such as IC or LSI referred to here has a different name depending on the degree of integration, and includes an integrated circuit called a system LSI, VLSI (Very Large Scale Integration), or ULSI (Ultra Large Scale Integration). Further, an FPGA (Field-Programmable Gate Array) programmed after the LSI is manufactured, or a logical device capable of reconfiguring the junction relationship inside the LSI or reconfiguring the circuit partition inside the LSI should also be adopted as a processor. Can be done. A plurality of electronic circuits may be integrated on one chip, or may be distributed on a plurality of chips. The plurality of chips may be integrated in one device, or may be distributed in a plurality of devices. The computer system referred to here includes a microprocessor having one or more processors and one or more memories. Therefore, the microprocessor is also composed of one or a plurality of electronic circuits including a semiconductor integrated circuit or a large-scale integrated circuit.

Further, it is not an essential configuration for the store support system 10 that a plurality of functions in the store support system 10 are integrated in one housing. The components of the store support system 10 may be distributed in a plurality of housings. Further, at least a part of the functions of the store support system 10 may be realized by the cloud (cloud computing) or the like, and the functions of the store support system 10 are distributed to the cloud (or server) and the edge. You may.

As an example, when the functions of the store support system 10 are distributed to the store computers of each store A1, the store A1 and the customer C1 or the trader C2 (information terminal 3) can be connected to each other without going through the chain headquarters A2. Outlet information D1 and the like can be transmitted and received between them.

On the contrary, in the first embodiment, at least a part of the functions of the store support system 10 distributed in a plurality of devices may be integrated in one housing. For example, even if some functions of the store support system 10 distributed in the upper system 1 installed in the chain headquarters A2 and the lower system 2 installed in each store A1 are integrated in one housing. good. All the functions of the lower system 2 may be integrated into the upper system 1.

As an example, only the information for each store A1 such as the inventory information handled by the lower system 2 is pulled in from the lower system 2, and the upper system 1 performs various processes using such information. May be good. Specifically, when the store support method is realized as a platform business, the minimum required information (inventory information, etc.) is drawn into the cloud (upper system 1) side from the store A1 that wants to provide the store support method. It may be a mode in which processing is performed on the cloud side.

Further, the use of the store support system 10 is not limited to the convenience store, and the store support system 10 may be introduced in the store A1 other than the convenience store.

Further, in the first embodiment, it is assumed that the number of stores A1 that can be supported by the store support method is 10,000 or more, but the present invention is not limited to this example. That is, the store A1 to be supported by the store support method may be a small number of stores A1 such as several stores, or may be a single store A1. When a small number of stores A1 (for example, about 10) are targeted for support, it is preferable that these small number of stores A1 have a relationship. As an example, a small number of stores A1 that are related to each other being stores A1 of the same chain and existing in the neighborhood (for example, within 10 km in a straight line distance) are targeted for support by the store support method. It is said that.

Further, a plurality of lower-level systems 2 including store computers may be provided in one store A1. At least a part of the functions of the lower system 2 may be realized by a mobile terminal (including the information terminal 3 and the clerk terminal 4) owned by the owner A11 of the store A1, the clerk A12, or the like.

Further, the sales form of the product B1 at the store A1 is not limited to the form in which a plurality of products B1 are displayed in the store as in the first embodiment. For example, if the store A1 is in a business format that provides services, such as a repair shop or an insurance agency, the product B1 is not sold. Further, even if a plurality of products B1 are sold in a state of being displayed in the store, for example, by using a self-checkout or the like, the customer C1 makes a payment without going through the clerk A12. It may be in the form.

In addition, the training data used to generate the trained model for demand forecast may include actual data for one or more stores A1.

Further, it is not essential for the demand forecasting unit 23 to input the operation information in the demand forecasting process for forecasting the demand of the store A1 using the learned model. As an example, the demand forecasting unit 23 may execute the demand forecasting by simply inputting the date and time information (including the calendar information). In this case, for example, from the past results (trends), the sales are relatively on Friday. It is high, and it is possible to make a simple demand forecast such as sales are relatively low on Saturday and Sunday.

In addition, it is not essential to use a machine-learned trained model in the demand forecast processing. For example, in the demand forecast processing, the demand of the store A1 may be predicted simply based on statistical processing or the like based on the past performance (history) of the store A1.

In addition, a person may perform a part of the processing performed by the store support system 10 in the first embodiment. As an example, regarding the issuance (retention processing) of the purchase right D3 of the outlet product B2 to the disclosure destination specified by the reservation person information in the reservation data D2, instead of the higher system 1 (reservation unit 12), a person May go.

In addition, the request fee or reward including the secondary processing fee is not limited to money (including credit and virtual currency) as an example, but for example, services such as points (points), goods, or maintenance of store A1. It may be realized by including benefits.

In addition, feedback processing is executed. In the feedback processing, it is sufficient to accept the evaluation information for evaluating the subject who performed the secondary processing, and the evaluation information does not have to be a declaration system. That is, the evaluation information is not limited to the declaration system evaluation information declared by the person (customer C1), and for example, the detection results of various sensors (including cameras) installed in the store A1 may be used as the evaluation information. In this case, as an example, the store support system 10 detects the appearance of the secondary processed product B3 or the time required for delivery of the secondary processed product B3 with a sensor, and evaluates based on the detection result. Generate information automatically.

Further, the secondary sales process is not limited to targeting the outlet product B2, and may target, for example, the product B1 that does not satisfy the outlet conditions. That is, in order to provide (including sales) the product B1 normally sold at the store A1 instead of the outlet product B2 to the customer C1 as a secondary processed product B3 that has undergone secondary processing instead of as it is. Secondary sales processing may be used as the processing of.

Further, in the secondary processing, for example, foods and drinks are cooked so as to be suitable for long-term storage, placed in a metal container (can), sealed, and then heat-treated to make preserved food such as canned food. It may be processed. By being processed into preserved foods such as canned foods, it is possible to extend the expiration date of the outlet product B2, such as the expiration date or the expiration date, relatively significantly. Furthermore, since the secondary processed product B3 processed into preserved food such as canned food has a relatively long deadline, it is also suitable for sale in an unmanned sales form such as a vending machine. ing.

(Embodiment 2)
As shown in FIG. 10, the store support method according to the present embodiment has a different distribution channel of the secondary processed product B3 from the store support method according to the first embodiment. FIG. 10 is an explanatory diagram schematically showing the flow of data related to the store support method, the outlet product B2, and the secondary processed product B3 when the secondary sales process is performed. Further, in FIG. 10, the illustration of the chain headquarters A2 is omitted. Therefore, in FIG. 10, data (information) exchanged between the information terminal 3 and the store A1 (lower system 2) via the chain headquarters A2 (upper system 1), such as reservation data D2, is displayed. It is shown so that it is transmitted and received without going through the chain headquarters A2. Hereinafter, the same configurations as those in the first embodiment will be designated by a common reference numeral and description thereof will be omitted as appropriate.

As described above, the secondary sales process is for providing (selling) the secondary processed product B3 to the customer C1 not as it is but as a secondary processed product B3 that has undergone secondary processing. It is a process of creating a mechanism. In the present embodiment, the secondary processed product B3 is sold at the store of the trader C2 that has performed the secondary processing. Therefore, unlike the first embodiment, the secondary processed product B3 is not delivered to the store A1 from which the outlet product B2 is generated, and the secondary processed product B3 is delivered from the secondary processing supplier C2 to the customer C1. Is done.

In this case, the secondary processed product B3, which is the outlet product B2 after the secondary processing, is finally purchased by the customer C1, but in terms of logistics, the outlet product B2 is delivered from the store A1 to the trader C2. It will be. Therefore, in the example of FIG. 10, first, the outlet product B2 is generated at a certain store A1, and the outlet information D1 is disclosed (distributed) to the trader C2 by the disclosure process. On the other hand, the trader C2, which is the disclosure destination of the outlet information D1, transmits the reservation data D2 from the information terminal 3 to the higher system 1. As a result, the purchase right D3 (not shown in FIG. 10) of the outlet product B2 related to the outlet information D1 is issued to the trader C2 who is the transmission source of the reservation data D2.

Then, after the purchase right D3 is issued, the store A1 delivers the outlet product B2 to the trader C2 as the main body performing the secondary processing, as shown in FIG. The trader C2 who received the outlet product B2 freely secondary-processes the outlet product B2 to produce the secondary processed product B3. In the example of FIG. 10, the trader C2 cooks the outlet product B2 composed of "milk" and "eggs" into the secondary processed product B3 composed of "panque". The trader C2 directly provides (sells) the generated secondary processed product B3 to the customer C1.

In the present embodiment, the price of the outlet product B2 paid by the trader C2 to the store A1 is extracted from the price of the secondary processed product B3 paid by the customer C1 to the trader C2. As a result, the trader C2 acquires the difference between the secondary processed product B3 and the outlet product B2 as a secondary processing fee.

By the way, it is preferable that the store support method or the store support system 10 according to the present embodiment can also support the provision of the secondary processed product B3 from the trader C2 to the customer C1. That is, since the secondary processed product B3 is generated based on the outlet product B2 generated in the store A1, the handling of the outlet product B2 is supported by facilitating the distribution of the secondary processed product B3. As a result, it will support the sales of store A1.

That is, when the trader C2 secondarily processes the outlet product B2 to generate the secondary processed product B3, the store support method or the store support system 10 publishes the secondary sales information regarding the generated secondary processed product B3. To be disclosed to customer C1 as. Specifically, the trader C2 who received the outlet product B2 performs the secondary processing of the outlet product B2 to complete the secondary processed product B3, and then from the information terminal 3 of the trader C2 to the store support system 10 (upper system 1). In response, the secondary sales information regarding the secondary processed product B3 is transmitted. The secondary sales information is information about the secondary processed product B3, and includes, for example, information for specifying the item (type) of the secondary processed product B3, information for specifying the number of items, and the like. In the present embodiment, as an example, the secondary sales information is information that specifies the details of the secondary processed product B3, such as the selling price of the secondary processed product B3, the vendor C2 (shop) that created the secondary processed product B3, and the secondary processed product B3. Is further included.

11A to 11C are explanatory views showing a specific example of a screen for notifying the secondary sales information.

For example, when the secondary sales information is disclosed (distributed) to the customer C1, the information terminal 3 of the customer C1 displays the secondary notification screen Im5 including the secondary sales information as shown in FIG. 11A. The next sales information is notified to the customer C1 who is the disclosure destination. Customer C1 specifies (selects) the secondary processed product B3 that he / she wants to purchase on the secondary notification screen Im5 for notifying the secondary sales information. However, what is included in the secondary notification screen Im5 is the information of the secondary processed product B3 in which the outlet product B2 is subjected to the secondary processing, and the information for identifying the outlet product B2 is included in the secondary notification screen Im5. I can't.

Here, as an example, it is assumed that an outlet product B2 composed of "milk" and "eggs" is generated, and a list of secondary processed products B3 generated by secondary processing of these outlet products B2 is shown. , It is included in the secondary notification screen Im5. On the other hand, the information for identifying the outlet product B2 "milk" and "egg" is not included in the secondary notification screen Im5. Therefore, the customer C1 can know what the secondary processed product B3 is after the secondary processing is performed on the outlet product B2 without knowing what the outlet product B2 is.

The secondary notification screen Im5 also includes information on the main body that performed the secondary processing of each secondary processed product B3, and the selling price of each secondary processed product B3. Then, on the secondary notification screen Im5, radio buttons are displayed in association with each secondary processed product B3, and when the radio button corresponding to any of the secondary processed products B3 is selected, this secondary processing product B3 is displayed. The processed product B3 will be selected. For example, when the customer C1 wants to purchase the secondary processed "panque" at the "S pastry shop", he / she selects the radio button corresponding to the "S pastry shop's" panque "".

Here, since the cost of the secondary processed product B3 obtained by the secondary processing of the outlet product B2 can be suppressed as compared with the genuine product produced from the genuine material, the selling price of the secondary processed product B3 is high. , Easy to make cheaper than the selling price of genuine products. Therefore, on the secondary notification screen Im5, for example, text information such as "Now we can offer the following processed products at a low price" or the selling price with genuine products so that the merit of such selling price is transmitted to customer C1. It is preferable to display a comparison of the above.

When the secondary processed product B3 to be purchased is selected on the secondary notification screen Im5, the purchase right of the secondary processed product B3 is issued. As a result, the secondary processed product B3 can be "reserved" in the same manner as the outlet product B2. The purchase right of the secondary processed product B3 is the same as the purchase right D3 of the outlet product B2, and the store support system 10 (upper system 1), more specifically, the storage unit 12 gives the customer C1 and the like to which the outlet product B2 is open to the public. Issuance.

Further, in the present embodiment, when any of the secondary processed products B3 is selected on the secondary notification screen Im5, the information terminal 3 is then subjected to the secondary processed product B3 as illustrated in FIG. 11B. The location selection screen Im6 for designating (selecting) the receiving location is displayed. The location selection screen Im6 includes a list of locations where the selected secondary processed product B3 can be received. In FIG. 11B, the "S pastry shop" that generated the secondary processed product B3 and the "ABC Osaka station store" that is the source of the outlet product B2 are listed as places where the secondary processed product B3 can be received. There is. Then, on the place selection screen Im6, radio buttons are displayed in association with each place, and this place is selected by selecting the radio button corresponding to any place. For example, when the customer C1 desires "S pastry shop" as the receiving place, he / she selects the radio button corresponding to "go to the S pastry shop".

Further, on the place selection screen Im6, the time zone for receiving the secondary processed product B3 may be specified (selected) in addition to or instead of the receiving place.

Further, as another example, the secondary sales information may be disclosed (distributed) to the customer C1 before the secondary processed product B3 is generated. That is, for example, the secondary sales information may be disclosed to the customer C1 when the trader C2 acquires the purchase right D3 of the outlet product B2, or when the outlet product B2 is delivered from the store A1 to the trader C2. In this case, the information terminal 3 of the customer C1 displays, for example, the secondary reservation screen Im7 including the secondary sales information, as shown in FIG. 11C. The secondary reservation screen Im7 shows a list of secondary processed products B3 generated by secondary processing of the outlet product B2, information on the main body that performed the secondary processing of each secondary processed product B3, and each secondary processing. Includes the selling price of product B3. Further, the secondary reservation screen Im7 includes information on the time (time zone) of the completion of the secondary processed product B3. Then, on the secondary reservation screen Im7, radio buttons are displayed in association with each secondary processed product B3, and when the radio button corresponding to any of the secondary processed products B3 is selected, this secondary processing product B3 is displayed. The processed product B3 will be selected. For example, if customer C1 wants to purchase a "panque" that is secondarily processed at the "S pastry shop" that is scheduled to be completed around "19:00", "the" panque "of the S pastry shop". Select the corresponding radio button.

As a modification of the second embodiment, the customer C1 who finally purchases the secondary processed product B3 which is the outlet product B2 after the secondary processing may be the disclosure destination of the outlet information D1. In this case, when the outlet product B2 is generated at a certain store A1, the outlet information D1 is disclosed (distributed) to the customer C1 by the disclosure process. On the other hand, the customer C1 who is the disclosure destination of the outlet information D1 transmits the reservation data D2 from the information terminal 3 to the higher system 1. As a result, the purchase right D3 of the secondary processed product B3 is issued to the customer C1 who is the transmission source of the reservation data D2. That is, in this case, the second processed product B3 is not delivered to the store A1 from which the outlet product B2 is generated, but is directly delivered from the secondary processing company C2 to the customer C1. The mode is the same.

The various configurations (including the modified examples) described in the second embodiment can be appropriately combined with the various configurations (including the modified examples) described in the first embodiment.

(summary)
As described above, the store support method according to the first aspect is a store support method that supports the sales of a store (A1) that sells a plurality of products (B1), and includes a determination process and a public process. Have. The determination process is a process of determining whether or not there is an outlet product (B2) that satisfies the outlet condition among the plurality of products (B1) sold at the store (A1). The publishing process is a process of publishing the outlet information (D1) related to the outlet product (B2) to the publishing destination when the outlet product (B2) is generated.

According to this aspect, when an outlet product (B2) satisfying the outlet condition is generated among a plurality of products (B1) sold in the store (A1), the existence of the outlet product (B2) is determined by the determination process. It is judged. Then, the outlet information (D1) regarding the generated outlet product (B2) is made public to the public destination by the public processing. Therefore, when the outlet product (B2) is generated, it is possible to widely inform not only the customer (C1) who actually visited the store (A1) but also the existence of the outlet product (B2). Therefore, for example, it is possible to take in potential customers (C1) existing in the vicinity of the store (A1) and sell the outlet products (B2), and the number of outlet products (B2) generated and the customers (C1). ), It becomes easier to match with the demand, and it becomes easier to suppress the occurrence of defective stock. As a result, there is an advantage that the loss due to defective stock can be easily reduced.

In the store support method according to the second aspect, in the first aspect, the disclosure destination includes at least one of the customer (C1) of the store (A1) and the manager of the store (A1).

According to this aspect, at least one of the customer (C1) of the store (A1) and the manager of the store (A1) becomes aware of the existence of the outlet product (B2), and the potential customer (C1) is taken in. It is possible to suppress fraud such as intentional excess inventory.

In the store support method according to the third aspect, in the first or second aspect, the disclosure destination includes a trader (C2) who has a contract with the store (A1).

According to this aspect, the outlet product (B2) can be resold by the trader (C2) as it is or after the secondary processing.

The store support method according to the fourth aspect further includes a storage process in any one of the first to third aspects. In the storage process, when the reservation data (D2) including the reservation person information for specifying the disclosure destination is received as a response to the outlet information (D1), the purchase right (D3) of the outlet product (B2) is given to the reservation person. This is a process to be issued to the disclosure destination specified by the information.

According to this aspect, the outlet product (B2) can be reserved.

The store support method according to the fifth aspect further includes an advance reservation process in any one of the first to fourth aspects. The advance reservation process is a process of receiving the advance reservation data (D4) including the advance reservation person information for specifying the disclosure destination and the designated information for designating the outlet product (B2) before the publication process. When an outlet product (B2) corresponding to the designated information included in the advance reservation data (D4) is generated, the outlet information (D1) is specified by the advance reservation person information included in the advance reservation data (D4) in the public processing. Publish to the public destination.

According to this aspect, the outlet product (B2) can be reserved in advance.

In the store support method according to the sixth aspect, in the fifth aspect, the designated information of the advance reservation data (D4) can specify the outlet product (B2) for each product group consisting of a plurality of types of products (B1). be. Even if an outlet product (B2) corresponding to any of the product groups specified by the designated information included in the advance reservation data (D4) is generated, the outlet information (D1) is used as the advance reservation data (D4) in the public processing. It will be disclosed to the public destination specified by the advance reservation person information included in.

According to this aspect, since the outlet product (B2) can be reserved in advance for each product group, it is possible to make an advance reservation without pinpointing the type of the outlet product (B2).

In the store support method according to the seventh aspect, in the fifth or sixth aspect, the designated information of the advance reservation data (D4) specifies at least one of the time zone and the area for receiving the outlet product (B2). including.

According to this aspect, by designating at least one of the time zone and area for receiving the outlet product (B2), it is possible to make an advance reservation only for the outlet product (B2) that can be actually received.

The store support method according to the eighth aspect further includes a transfer process in any one of the fifth to seventh aspects. In the transfer process, the purchase right (D3) of the outlet product (B2) issued by receiving the advance reservation data (D4) in the advance reservation process is transferred from the disclosure destination specified by the advance reservation information to another person. It is a process to move to.

According to this aspect, even if the pre-booked outlet product (B2) cannot be purchased, the purchase right (D3) can be effectively used.

The store support method according to the ninth aspect further includes a prior determination process in any one of the first to eighth aspects. The advance determination process is a process of predicting the occurrence of outlet products (B2) based on the result of demand forecast of the store (A1).

According to this aspect, it is possible to predict the occurrence of the outlet product (B2) before the outlet product (B2) actually occurs.

The store support method according to the tenth aspect further includes a pre-publication process in the ninth aspect. The advance publication process is a process of disclosing the prediction information (D5) regarding the outlet product (B2) to the disclosure destination before the disclosure process when the occurrence of the outlet product (B2) is predicted by the advance determination process.

According to this aspect, even before the outlet product (B2) actually occurs, the information about the outlet product (B2) can be disclosed to the public destination at an early stage when the outlet product (B2) is predicted to occur.

The store support method according to the eleventh aspect relates to the outlet product (B2) performed based on at least one of the consumer information and the environmental information in the public processing in any one of the first to tenth aspects. Use the results of the demand forecast to determine the publication destination. The consumer information is information relating to at least one of the purchase history, browsing history, behavior pattern, and current position of the disclosure destination. The environmental information is information related to the surrounding environment of the store (A1).

According to this aspect, it is possible to narrow down the disclosure destinations from the result of the demand forecast for the outlet product (B2).

The store support method according to the twelfth aspect further includes a secondary sales process in any one of the first to eleventh aspects. The secondary sales process is a process for providing the customer (C1) with the secondary processed product (B3) obtained by subjecting the outlet product (B2) to the secondary process.

According to this aspect, the deadline of the outlet product (B2) can be extended or the outlet product (B2) can be added value by the secondary processing.

In the twelfth aspect, the store support method according to the thirteenth aspect provides the secondary processed product (B3) to the customer (C1) at the store (A1) that is the source of the outlet product (B2).

According to this aspect, for the customer (C1), even the secondary processed product (B3) can be received at the store (A1) in the same manner as the other products (B1).

The store support method according to the fourteenth aspect provides secondary processing information that specifies at least the necessity of secondary processing when issuing the purchase right (D3) of the outlet product (B2) in the twelfth or thirteenth aspect. Obtained from the issuer of the purchase right (D3).

According to this aspect, the purchase right (D3) of the outlet product (B2) can be obtained on the premise of secondary processing.

In the store support method according to the fifteenth aspect, in the fourteenth aspect, the secondary processing information includes information for designating a processing menu for performing the secondary processing.

According to this aspect, it becomes possible to specify the content of the secondary processing.

In the store support method according to the 16th aspect, in the 14th or 15th aspect, the secondary processing information includes information for designating the subject performing the secondary processing.

According to this aspect, it becomes possible to specify the main body to perform the secondary processing.

The store support method according to the seventeenth aspect further includes feedback processing in any one of the fourteenth to sixteenth aspects. The feedback process is a process of receiving evaluation information for evaluating the subject who performed the secondary processing.

According to this aspect, improvement in the quality of secondary processing can be expected.

The store support method according to the eighteenth aspect further includes a movement instruction process in any one of the first to the seventh aspects. The movement instruction processing is a process of notifying the operator of movement information for changing the display location of the outlet product (B2) when the outlet product (B2) is generated.

According to this aspect, the display location of the outlet product (B2) can be changed at the timing corresponding to the generation of the outlet product (B2).

The program according to the nineteenth aspect is a program for causing one or more processors to execute the store support method according to any one of the first to eighteenth aspects.

According to this aspect, there is an advantage that the loss due to defective stock can be easily reduced.

The store support system (10) according to the twentieth aspect is a store support system that supports the sales of a store (A1) that sells a plurality of products (B1), and includes a determination unit and a public unit. .. The determination unit determines whether or not there is an outlet product (B2) that satisfies the outlet condition among the plurality of products (B1) sold at the store (A1). When the outlet product (B2) is generated, the public department discloses the outlet information (D1) regarding the outlet product (B2) to the public destination.

According to this aspect, there is an advantage that the loss due to defective stock can be easily reduced.

Not limited to the above aspects, various aspects (including modified examples) of the store support method according to the first and second embodiments are the store support system (10), the program, and the non-temporary recording medium on which the program is recorded. It can be embodied.

The configuration according to the second to eighteenth aspects is not an essential configuration for the store support method, and can be omitted as appropriate.

10 Store support system A1 Store B1 Product B2 Outlet product B3 Secondary processed product C1 Customer C2 Dealer D1 Outlet information D2 Reservation data D3 Purchase right D4 Advance reservation data D5 Forecast information

The store support method according to one aspect of the present disclosure is a store support method that supports the sales of a store that sells a plurality of products, and includes demand forecast processing, advance judgment processing, advance disclosure processing, and reception processing. , A determination process, a public process, and a storage process . The demand forecasting process is a process for forecasting the demand of the store in the plurality of products sold at the store. The advance determination process is a process of obtaining a future inventory status based on the result of a demand forecast of the store and predicting the occurrence of outlet products satisfying the outlet condition in the future by comparing the inventory status with the outlet conditions. Is. The advance publication process is a process of disclosing the prediction information about the outlet product to the disclosure destination when the occurrence of the outlet product is predicted by the advance determination process. The reception process is a process of receiving reservation data including reservation information as a response to the prediction information. The determination processing in said plurality of goods sold by the shop, it is determined whether there is the outlet goods. The publication process is a process in which when the outlet product is generated, the outlet information related to the outlet product is disclosed to the transmission source of the reservation data as the disclosure destination in a manner different from the prediction information. The storage process is a process of issuing the purchase right of the outlet product to the transmission source of the reservation data when the reservation data is received as a response to the prediction information or the outlet information. .. The store support method is executed by one or more processors.
The store support method according to one aspect of the present disclosure is a store support method that supports the business of a store that sells a plurality of products, and includes a determination process and a public process. The determination process is a process of determining whether or not there is an outlet product that satisfies the outlet condition among the plurality of products sold at the store. The disclosure process is a process of disclosing outlet information regarding the outlet product to a public destination when the outlet product is generated. In the store support process, as a response to the outlet information, a process of receiving reservation data including secondary processing information regarding the secondary processed product obtained by performing the secondary processing on the outlet product, and a process of receiving the reservation data are received. The process of issuing the purchase right of the outlet product to the transmission source of the reservation data and the secondary processing information included in the reservation data are transmitted to the terminal of the main body performing the secondary processing. Further with processing. The store support method is executed by one or more processors.

The store support system according to one aspect of the present disclosure is a store support system that supports the sales of a store that sells a plurality of products, and includes a demand forecasting unit, a pre-determination unit, a pre-publication unit, and a reception unit. , A judgment unit and a public unit are provided. The demand forecasting unit forecasts the demand of the store for the plurality of products sold at the store. The advance determination unit obtains a future inventory status based on the result of the demand forecast of the store, and by comparing the inventory status with the outlet conditions, predicts the occurrence of outlet products satisfying the outlet conditions in the future. When the advance determination unit predicts the occurrence of the outlet product, the advance disclosure unit discloses the prediction information regarding the outlet product to the disclosure destination. The receiving unit receives the reservation data including the reservation person information in response to the prediction information. The determination unit determines in said plurality of goods sold by the shop, whether there is the outlet goods. When the outlet product is generated, the disclosure unit discloses the outlet information regarding the outlet product to the transmission source of the reservation data as the disclosure destination in a manner different from the prediction information. When the storage unit receives the reservation data as a response to the prediction information or a response to the outlet information, the storage unit issues a purchase right of the outlet product to the transmission source of the reservation data.
The store support system according to one aspect of the present disclosure is a store support system that supports the sales of a store that sells a plurality of products, and includes a determination unit, a public unit, and a storage unit. The determination unit determines whether or not there is an outlet product that satisfies the outlet condition among the plurality of products sold at the store. When the outlet product is generated, the public unit discloses the outlet information regarding the outlet product to the public destination. As a response to the outlet information, the storage unit receives reservation data including secondary processing information regarding the secondary processed product obtained by performing the secondary processing on the outlet product, and when receiving the reserved data, the outlet The purchase right of the product is issued to the transmission source of the reservation data, and the secondary processing information included in the reservation data is transmitted to the terminal of the main body performing the secondary processing.

Claims (20)

It is a store support method that supports the sales of stores that sell multiple products.
Judgment processing for determining whether or not there is an outlet product that satisfies the outlet condition among the plurality of products sold at the store, and
When the outlet product is generated, it has a publishing process of publishing outlet information about the outlet product to a public destination.
Store support method. The disclosure destination includes at least one of the customer of the store and the manager of the store.
The store support method according to claim 1. The disclosure destination includes a trader who has a contract with the store.
The store support method according to claim 1 or 2. When the reservation data including the reservation person information for specifying the disclosure destination is received as a response to the outlet information, the purchase right of the outlet product is issued to the disclosure destination specified by the reservation person information. Further has a storage process
The store support method according to any one of claims 1 to 3. Prior to the publication process, there is further a pre-booking process for receiving the pre-booking data including the pre-booking person information for specifying the publishing destination and the designated information for designating the outlet product.
When the outlet product corresponding to the designated information included in the advance reservation data is generated, the outlet information is specified by the advance reservation person information included in the advance reservation data in the public processing. Publish to the above publication destination,
The store support method according to any one of claims 1 to 4. The designated information of the advance reservation data can specify the outlet product for each product group composed of a plurality of types of products.
Even if the outlet product corresponding to any of the product groups specified by the designated information included in the advance reservation data is generated, the outlet information is included in the advance reservation data in the public processing. Publish to the publication destination specified by the advance reservation person information,
The store support method according to claim 5. The designated information of the advance reservation data includes a receiving condition that specifies at least one of a time zone and a region for receiving the outlet product.
The store support method according to claim 5 or 6. Transfer processing to transfer the purchase right of the outlet product issued by receiving the advance reservation data in the advance reservation process from the disclosure destination specified by the advance reservation person information to another person. Further have,
The store support method according to any one of claims 5 to 7. Further, it has a preliminary determination process for predicting the occurrence of the outlet product based on the result of the demand forecast of the store.
The store support method according to any one of claims 1 to 8. When the occurrence of the outlet product is predicted by the advance determination process, the advance disclosure process for disclosing the prediction information about the outlet product to the disclosure destination is further provided before the publication process.
The store support method according to claim 9. The disclosure process is performed based on at least one of the consumer information related to at least one of the purchase history, browsing history, behavior pattern, and current position of the disclosure destination, and the environmental information related to the surrounding environment of the store. The publication destination is determined by using the result of the demand forecast for the outlet product.
The store support method according to any one of claims 1 to 10. Further having a secondary sales process for providing a customer with a secondary processed product obtained by subjecting the outlet product to a secondary process.
The store support method according to any one of claims 1 to 11. The secondary processed product is provided to the customer at the store that is the source of the outlet product.
The store support method according to claim 12. When issuing the purchase right of the outlet product, at least the secondary processing information that specifies the necessity of the secondary processing is acquired from the issuer of the purchase right.
The store support method according to claim 12 or 13. The secondary processing information includes information for designating a processing menu for performing the secondary processing.
The store support method according to claim 14. The secondary processing information includes information that specifies an entity that performs the secondary processing.
The store support method according to claim 14 or 15. Further having a feedback process for receiving evaluation information for evaluating the subject who performed the secondary processing.
The store support method according to any one of claims 14 to 16. When the outlet product is generated, it further has a movement instruction process for notifying the operator of the movement information for changing the display location of the outlet product.
The store support method according to any one of claims 1 to 17. A program for causing one or more processors to execute the store support method according to any one of claims 1 to 18. A store support system that supports the sales of stores that sell multiple products.
A determination unit that determines whether or not there is an outlet product that satisfies the outlet condition among the plurality of products sold at the store.
When the outlet product is generated, it is provided with a public unit that publishes outlet information related to the outlet product to a public destination.
Store support system.

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