JP2021128541A - Automated transaction device and alternative service provision method for automated transaction device - Google Patents

Abstract

To allow for providing an alternative service in the event of a banknote jam.SOLUTION: An automated transaction device 10 includes a control unit 11 and a plurality of processing units. A card processing unit 14 receives a card from a customer and reads an account number stored in the card. A display reception unit 13 receives a password and a withdrawal amount from the customer. The control unit 11 transmits the account number, the password, and the withdrawal amount to a management device 30, receives a withdrawal permission of the withdrawal amount from the management device 30, notifies a banknote processing unit 15 of an instruction to withdraw the banknotes with the withdrawal amount, transmits to the management device 30 the withdrawal amount and information that a failure has occurred when receiving a notification from the banknote processing unit 15 that a banknote jam has occurred, receives alternative service information from the management device 30, allows the display reception unit 13 to indicate that an alternative service will be provided based on the alternative service information, and allows a receipt processing unit 16 to issue a voucher for the alternative service when the selection of receiving the alternative service is accepted through the display reception unit 13.SELECTED DRAWING: Figure 1

Description

The present invention relates to an automated teller machine and an alternative service providing method in an automated teller machine.

As a trading device for conducting financial transactions, an automated teller machine (ATM; Automated Teller Machine, hereinafter referred to as ATM) used in financial institutions and the like is known. The most frequent transaction in financial transactions using ATMs is the withdrawal of banknotes. In ATMs, banknote jams are one of the major causes of breakdowns due to the large number of banknotes withdrawn.

As a customer response in the event of an ATM failure, there is known a technology that displays an apology wording at an ATM in which a failure has occurred and allows the customer to choose to receive a crude product at the counter or by mail.

Japanese Unexamined Patent Publication No. 8-249398

In the prior art, the customer can receive the gift as an apology for the failure of the ATM, but it is an ex post facto measure because it is received at the counter of the financial institution or by mail. In addition, the crude product is not a substitute for money, and when a banknote jam occurs, the customer has to wait until the banknote is received.

In order to deal with such a situation, there is a demand for a technology capable of providing a service that replaces the withdrawal of banknotes when a banknote jam occurs.
On one side, it is an object of the present invention to provide an automated teller machine and a method of providing an alternative service in an automated teller machine that can provide a service that substitutes for withdrawal of banknotes when a banknote jam occurs.

In order to achieve the above object, an automated teller machine as shown below is provided. The automated teller machine includes a card processing unit, a display receiving unit, a bill processing unit, a receipt processing unit, and a control unit. The card processing unit receives the card from the customer and reads the account number stored in the card. The display reception unit receives the PIN and the withdrawal amount from the customer. The control unit sends the account number, the password, and the withdrawal amount to the management device, receives the withdrawal permission of the withdrawal amount from the management device, and processes the banknote with the instruction to withdraw the banknote of the withdrawal amount. When notifying the department and receiving a notification from the bill processing department that a banknote jam has occurred, the withdrawal amount and information indicating that a failure has occurred are transmitted to the management device, and alternative service information is received from the management device. When the display reception unit is displayed to indicate that the alternative service is to be provided based on the alternative service information and the selection of receipt of the alternative service is accepted through the display reception unit, the receipt processing department is issued a voucher for the alternative service.

According to one aspect, it is possible to provide a service that substitutes for withdrawal of banknotes when a banknote jam occurs.

It is a figure which shows an example of the information processing system of 1st Embodiment. It is a figure which shows an example of the information processing system of 2nd Embodiment. It is a figure which shows an example of the hardware configuration of the host of 2nd Embodiment. It is a figure which shows an example of the hardware configuration of the ATM of the 2nd Embodiment. It is a figure which shows an example of the service management information of the 2nd Embodiment. It is a figure which shows an example of the display screen of the ATM of the 2nd Embodiment (the 1). It is a figure which shows an example of the display screen of the ATM of the 2nd Embodiment (the 2). It is a figure which shows an example of the display screen of the ATM of the 2nd Embodiment (the 3). It is a figure which shows the flowchart of the shopkeeper operation reception process of 2nd Embodiment. It is a figure which shows the flowchart of the customer operation reception process of 2nd Embodiment (the 1). It is a figure which shows the flowchart of the customer operation reception process of 2nd Embodiment (the 2).

Hereinafter, embodiments will be described in detail with reference to the drawings.
[First Embodiment]
First, the information processing system of the first embodiment will be described with reference to FIG. FIG. 1 is a diagram showing an example of an information processing system according to the first embodiment.

The information processing system 50 includes an automated teller machine 10 and a management device 30. The automated teller machine 10 and the management device 30 are capable of information communication and are accessiblely connected via a network. The network may be a wired network or a wireless network. The number of the automatic teller machine 10 and the management device 30 is not limited to the number shown in the figure, and a plurality of automatic teller machines 10 and the management device 30 may be included.

The automatic teller machine 10 is a device for conducting financial transactions, and is, for example, an ATM installed in a store, a facility, or the like. Here, it is assumed that the automated teller machine 10 is installed in the store. The automated teller machine 10 includes a control unit 11, a storage unit 12, a display reception unit 13, a card processing unit 14, a bill processing unit 15, and a receipt processing unit 16. The automated teller machine 10 also includes an electronic money charging unit for charging electronic money, but the illustration is omitted.

The control unit 11 controls the entire automatic teller machine 10, and is, for example, a processor or the like. The control unit 11 can control the automatic teller machine 10 based on the information read from the card received by the card processing unit 14 and the customer's operation received by the display reception unit 13. Further, the control unit 11 transmits to the management device 30 input information such as an account number read from the card via the card processing unit 14 and a password and withdrawal amount received via the display reception unit 13. The control unit 11 has a function of providing a customer with a service (alternative service) to replace the withdrawal of banknotes when the banknotes are jammed when the banknotes are withdrawn and the banknotes cannot be discharged.

Here, the alternative service is to provide one of a prepaid card having the same amount as the withdrawal amount, a gift certificate having the same amount as the withdrawal amount, and an electronic money charge having the same amount as the withdrawal amount. It should be noted that these are merely examples of alternative services, and may be replaced with other products sold at stores or other services provided at facilities.

The storage unit 12 is an HDD (Hard Disk Drive), various memories, or the like provided in the automatic teller machine 10. The storage unit 12 stores a program for executing the function of the automatic teller machine 10 and information for transmission / reception.

The display reception unit 13 displays various types of information and receives information input from the customer. The display receiving unit 13 is, for example, a display and a touch panel provided on the outer surface of the automated teller machine 10.

The card processing unit 14 receives a card from a customer who uses the automated teller machine 10, reads an account number or the like recorded on the card, and notifies the control unit 11.
The banknote processing unit 15 withdraws and deposits banknotes in accordance with instructions from the control unit 11. In addition, the banknote processing unit 15 notifies the control unit 11 of a notification to that effect when a banknote jam occurs when receiving and discharging banknotes.

The receipt processing unit 16 prints and discharges the receipt according to the instruction from the control unit 11. The receipt processing unit 16 prints the details of the financial transaction on the receipt and discharges it. In addition, the receipt processing unit 16 prints a voucher for an alternative service provided to the customer in place of the bill on the receipt and discharges it.

The management device 30 receives the customer's account number, PIN, and withdrawal amount from the automatic teller machine 10, authenticates the customer, and if there is no problem with the authentication result, sends a withdrawal permission notification to the automated teller machine 10. It is a computer with functions. Further, the management device 30 has a function of transmitting alternative service information to the automatic transaction device 10 when receiving a notification that a failure has occurred during withdrawal and a withdrawal amount from the automatic transaction device 10 that has sent the withdrawal permission. To be equipped. The management device 30 is a computer having both a function of performing a financial transaction and a function of providing information on an alternative service, but each function may be realized by another computer.

Here, the alternative service information is information including an alternative service that can be provided by the automated teller machine 10 and information on a voucher presented when the customer receives the alternative service. The voucher information is, for example, information for printing a prepaid card voucher as a receipt with a barcode when a prepaid card is selected as an alternative service. The management device 30 also has a function of updating the management information of the product accessed by the POS terminal so that the POS (Point Of Sale) terminal can read the barcode printed on the voucher and provide the customer with the exchange product. However, details will be omitted.

The management device 30 includes a management control unit 31 and a management storage unit 32. The management control unit 31 controls the entire management device 30, and is, for example, a processor or the like. The management control unit 31 performs information communication with the automated teller machine 10. Further, the management control unit 31 can store and read information from the management storage unit 32.

The management storage unit 32 is an HDD, various memories, and the like provided in the management device 30. The management storage unit 32 stores the type of alternative service provided by the automated teller machine 10, information for printing a voucher for the alternative service, customer account information, and the like. Further, the management storage unit 32 stores various information necessary for financial transactions, but the details thereof will be omitted.

Here, the alternative service providing method in the automated teller machine 10 will be described based on the operation of the customer.
(1) The customer selects a withdrawal operation on the automated teller machine 10 and inserts a card. The card processing unit 14 receives the card inserted from the customer and reads the account number stored in the card.

(2) The customer inputs the personal identification number into the display reception unit 13 and inputs the withdrawal amount. The display reception unit 13 receives the password and the withdrawal amount from the customer.
(3) The control unit 11 transmits the account number, the password, and the withdrawal amount to the management device 30.

(4) The management device 30 receives the account number, the PIN code, and the withdrawal amount from the automated teller machine 10, authenticates the PIN code, and confirms the account balance specified by the account number. If there is no problem with the authentication result, the management device 30 transmits the withdrawal permission to the automatic transaction device 10.

(5) The control unit 11 receives the withdrawal permission of the withdrawal amount from the management device 30, and notifies the banknote processing unit 15 of the instruction to withdraw the banknote of the withdrawal amount. The banknote processing unit 15 receives an instruction to withdraw money from the control unit 11, and transports the banknotes from the banknote storage cassette to the customer take-out port in order to eject the banknotes. Before discharging the banknotes, the banknote processing unit 15 notifies the control unit 11 that the banknotes have been jammed when the banknotes are jammed in the housing of the automated teller machine 10.

(6) When the control unit 11 receives a notification from the banknote processing unit 15 that a banknote jam has occurred, the control unit 11 transmits information on the withdrawal amount and the fact that a failure has occurred to the management device 30. The management device 30 receives information on the withdrawal amount and the fact that a failure has occurred from the automated teller machine 10.

(7) The management device 30 generates alternative service information including the alternative service that can be provided by the automatic transaction device 10 and the information of the voucher presented when the customer receives the alternative service, and causes the automatic transaction device 10 to generate the alternative service information. Send. The control unit 11 receives the alternative service information from the management device 30.

(8) The control unit 11 causes the display reception unit 13 to display that the alternative service is to be provided based on the alternative service information. It is assumed that the customer confirms the alternative service (prepaid card, gift certificate, electronic money charge) displayed on the display reception unit 13 and selects the receipt of the prepaid card as the alternative service.

When the control unit 11 accepts the selection of receipt of the alternative service via the display reception unit 13, the control unit 11 causes the receipt processing unit 16 to issue a voucher for the alternative service. The control unit 11 notifies the receipt processing unit 16 of an instruction to issue a prepaid card voucher of the same amount as the withdrawal amount based on the alternative service information when the customer selects to receive the prepaid card.

When the alternative service for which receipt is selected via the display reception unit 13 is an electronic money charge, the control unit 11 charges the same amount of electronic money as the withdrawal amount instead of issuing a voucher. ..

(9) The receipt processing unit 16 issues a receipt based on an instruction from the control unit 11. A receipt is a voucher for receiving an alternative service, for example, printed with a barcode or product name that identifies the product to be redeemed.

(10) The customer receives the receipt discharged from the receipt processing unit 16, brings it to the cashier of the store, and presents it to the cashier. The cashier receives the receipt, reads the barcode printed on the receipt, confirms the product (prepaid card) to be redeemed, and gives it to the customer. The customer receives a prepaid card with the same amount as the withdrawal amount from the cashier as a substitute.

In this way, when the automatic teller machine 10 receives a withdrawal transaction and then a banknote jam occurs and the banknote cannot be discharged, a service is provided in place of the withdrawal amount. As a result, the customer does not have to wait until the person in charge of repairing the automated teller machine 10 ejects the banknotes. Further, the financial institution or the like that provides the automated teller machine 10 can avoid the waiting time of the customer and improve the customer service with respect to the recovery time required to clear the failure of the banknote jam.

Further, by presenting various products as an alternative service in the automated teller machine 10, it is possible to expect an increase in the sales volume of the products presented as the alternative service. Further, in the automatic teller machine 10, by providing a cash voucher or electronic money to a customer instead of a banknote, it is possible to improve sales at a store through the cash voucher or electronic money.

For example, in a store, if the automated teller machine 10 cannot discharge cash, it is more likely that the customer will shop at the store by acquiring a prepaid card that can be used at the store, rather than having the customer wait for repairs. Will be higher. Further, even if the automatic teller machine 10 has a failure in the function of discharging cash, if other functions can be operated, it is possible to continue the operation of providing the alternative service. As a result, it is possible to improve the operating rate of the automated teller machine 10, improve customer service, and improve store sales.

As described above, the automatic teller machine 10 has a monetary value equal to the amount designated as the withdrawal amount instead of the banknotes even when the banknotes cannot be discharged (prepaid card, gift certificate, etc.). It is possible to provide electronic money charges, etc.).

In this way, the automated teller machine 10 can provide a service that substitutes for withdrawal of banknotes when a banknote jam occurs.
[Second Embodiment]
Next, as a second embodiment, the information processing system will be described with reference to FIG. FIG. 2 is a diagram showing an example of the information processing system of the second embodiment.

The information processing system 400 in a financial institution or the like includes one or more ATMs 100 (one of them is shown in FIG. 2) and a host 300. The information processing system 400 is also a system for conducting financial transactions.

The ATM 100 is connected to the host 300 and the service providing server 350 via the network 410. The network 410 may be a wired network or a wireless network. Further, the ATM 100, the host 300, and the service providing server 350 may be connected by a dedicated line. Further, the functions provided by the host 300 and the service providing server 350 may be provided by one computer or may be provided by a plurality of computers.

The ATM 100 includes a customer operation unit 120, a card / receipt unit 130, a passbook processing unit 140, a coin processing unit 150, a bill processing unit 160, a numeric keypad input unit 170, and an electronic money charging unit 180.

The customer operation unit 120 has a display and a touch panel, and guides the transaction operation and accepts the instruction. The card / receipt unit 130 inserts and ejects a card in a transaction using a card such as a cash card or a credit card. In addition, the card / receipt unit 130 discharges the receipt at the end of the transaction.

The passbook processing unit 140 inserts and ejects the passbook when accepting the passbook, and prints the passbook as needed. The coin processing unit 150 processes the delivery of coins at the time of deposit and withdrawal transactions. The banknote processing unit 160 processes the delivery of banknotes at the time of deposit and withdrawal transactions.

The numeric keypad input unit 170 includes buttons for inputting numbers and the like, and receives customer instructions in cooperation with the touch panel of the customer operation unit 120. For example, the numeric keypad input unit 170 can accept input such as a password for authenticating a cash card or the like, selection of financial transaction contents, and the amount of financial transactions.

The electronic money charging unit 180 is a function of charging electronic money to a card having a storage medium such as a memory or an electronic device such as a smartphone.
The host 300 is a computer that transmits / receives information to / from the ATM 100 and executes a program having a function of managing accounting operations and customer information using the ATM 100. Further, the host 300 receives the transaction information from the ATM 100 and stores it in the database 320. The database 320 is an example of a storage device that stores various information, and may be a storage device that can be accessed from the host 300.

The service providing server 350 is a computer having a function of managing services provided by the ATM 100. When a banknote jam occurs in the ATM 100, the service providing server 350 manages the service provided to the customer in place of the banknote. The host 300 may have the function of the service providing server 350, or may mediate the communication with the service providing server 350.

Next, the hardware configuration of the host of the second embodiment will be described with reference to FIG. FIG. 3 is a diagram showing an example of the hardware configuration of the host according to the second embodiment.
The host 300 includes a control unit 310. The control unit 310 includes a processor 311, a RAM (Random Access Memory) 312, an HDD 313, an image signal processing unit 314, an input signal processing unit 315, a medium reader 316, and a communication interface 317. The entire device of the host 300 is controlled by the processor 311. A RAM 312 and a plurality of peripheral devices are connected to the processor 311 via a bus 318. The processor 311 may be a multiprocessor. The processor 311 is, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), a DSP (Digital Signal Processor), an ASIC (Application Specific Integrated Circuit), or a PLD (Programmable Logic Device). Further, the processor 311 may be a combination of two or more elements of the CPU, MPU, DSP, ASIC, and PLD.

The RAM 312 is used as the main storage device of the host 300. The RAM 312 temporarily stores at least a part of an OS (Operating System) program or an application program to be executed by the processor 311. Further, the RAM 312 stores various data necessary for processing by the processor 311.

Peripheral devices connected to the bus 318 include an HDD 313, an image signal processing unit 314, an input signal processing unit 315, a medium reader 316, and a communication interface 317.
The HDD 313 magnetically writes and reads data to and from the built-in optical disc. The HDD 313 is used as an auxiliary storage device for the host 300. The OS program, application program, and various data are stored in the HDD 313. Not limited to HDD 313, SSD (Solid State Drive) can also be used. As the auxiliary storage device, a semiconductor storage device such as a flash memory can also be used.

The image signal processing unit 314 outputs an image to the display 314a connected to the host 300 in accordance with the instruction from the processor 311. As the display 314a, any kind of display such as a CRT (Cathode Ray Tube) display, a liquid crystal display (LCD: Liquid Crystal Display), a plasma display, and an organic EL (OEL: Organic Electro-Luminescence) display can be used.

The input signal processing unit 315 acquires an input signal from the input device 315a connected to the host 300 and outputs the input signal to the processor 311. As the input device 315a, any kind of input device such as a mouse, a touch panel, a touch pad, a trackball, a keyboard, a remote controller, and a button switch can be used. Further, a plurality of types of input devices may be connected to the host 300.

The medium reader 316 is a reading device that reads programs and data recorded on the recording medium 319. As the recording medium 319, for example, a magnetic disk, an optical disk, a magneto-optical disk (MO), a semiconductor memory, or the like can be used. The magnetic disk includes a flexible disk (FD) and an HDD. Optical discs include CDs (Compact Discs) and DVDs (Digital Versatile Discs).

The medium reader 316 copies, for example, a program or data read from the recording medium 319 to another recording medium such as the RAM 312 or the HDD 313. The read program is executed by, for example, processor 311. The recording medium 319 may be a portable recording medium, and may be used for distribution of programs and data. Further, the recording medium 319 or HDD 313 may be referred to as a computer-readable recording medium.

The communication interface 317 is connected to the database 320 and the network 410. The communication interface 317 transmits / receives data to / from another computer, storage device, or communication device. The database 320 stores various types of information and makes it possible to use the information by searching, extracting, or the like, and a storage system or the like may be used.

With the hardware configuration as described above, the processing function of the host 300 of the second embodiment can be realized. The service providing server 350 of the second embodiment can also be realized by the hardware configuration of the host 300 shown in FIG. The management device 30 of the first embodiment can also be realized by the hardware configuration of the host 300 shown in FIG.

The above configuration is an example, and the combination of the components can be appropriately determined. For example, the unnecessary configuration may be deleted.
The host 300 realizes the processing function of the second embodiment by executing, for example, a program recorded on a computer-readable recording medium. The program that describes the processing content to be executed by the host 300 can be recorded on various recording media. For example, a program to be executed by the host 300 can be stored in the HDD 313. The processor 311 loads at least a part of the program in the HDD 313 into the RAM 312 and executes the program. Further, the program to be executed by the host 300 can be recorded on a portable recording medium such as an optical disk, a memory device, or a memory card. The program stored in the portable recording medium can be executed after being installed in the HDD 313 by, for example, being controlled by the processor 311. The processor 311 can also read and execute the program directly from the portable recording medium.

Next, the ATM of the second embodiment will be described with reference to FIG. FIG. 4 is a diagram showing an example of the hardware configuration of the ATM of the second embodiment.
The ATM 100 includes a control unit 110, a display 120a, a touch panel 120b, a card / receipt processing unit 130a, a passbook processing unit 140a, a coin processing unit 150a, a bill processing unit 160a, a numeric keypad processing unit 170a, and an interpersonal sensor. It has a control unit 175a and an electronic money charge unit 180a.

The control unit 110 includes a processor 111, a RAM 112, a first HDD 113a, a second HDD 113b, an external communication interface 114, a display processing unit 115, a touch panel processing unit 116, and an I / O (Input / Output) control unit 117, each of which is a bus 118. It is connected via.

The processor 111 controls the overall operation of the ATM 100. The processor 111 is, for example, a CPU, an MPU, or the like. The processor 111 stores transaction history information including a banknote type and a serial number (a number that identifies a banknote) acquired via the banknote processing unit 160a in a storage unit such as the first HDD 113a or the second HDD 113b. Further, the processor 111 transmits the transaction history information to the host 300.

The RAM 112 temporarily stores at least a part of an OS program or an application program to be executed by the processor 111. Further, the RAM 112 stores various data necessary for processing by the processor 111.

The OS, application programs, transaction history information, and the like can be stored in the first HDD 113a and the second HDD 113b. The first HDD 113a and the second HDD 113b are duplicated for system protection, but may be configured by only one of them. Further, the first HDD 113a and the second HDD 113b can be substituted by other storage devices such as SSD.

The external communication interface 114 is connected to the external network 410 and transmits / receives data to / from the host 300 and the like. In addition, the external communication interface 114 can send and receive a password, transaction information, and the like to and from the host 300.

A display 120a is connected to the display processing unit 115. The display 120a constitutes the customer operation unit 120 together with the touch panel 120b. The display processing unit 115 displays various information such as operation guidance on the screen of the display 120a under the control of the processor 111.

A touch panel 120b is connected to the touch panel processing unit 116. The touch panel 120b is formed on the upper layer of the display 120a. The touch panel processing unit 116 detects the position on the screen where the customer's finger touches or approaches the touch panel 120b, and notifies the processor 111.

A card / receipt processing unit 130a, a passbook processing unit 140a, a coin processing unit 150a, a bill processing unit 160a, a numeric keypad processing unit 170a, an interpersonal sensor control unit 175a, and an electronic money charge unit 180a are connected to the I / O control unit 117. NS. Under the control of the processor 111, the I / O control unit 117 notifies each connected unit of an instruction from the processor 111, and sends the information acquired from each unit to the processor 111 via the bus 118.

The card / receipt processing unit 130a is provided in the card / receipt unit 130 and controls the loading and unloading of cards and the ejection of receipts. Further, the card / receipt processing unit 130a reads the magnetically recorded information (account number, etc.) attached to the imported card. In addition, the card / receipt processing unit 130a also has a function of printing and the like, and can print characters and figures. The card / receipt processing unit 130a can not only eject the card but also eject the statement slip (receipt) on which the transaction details are printed.

The passbook processing unit 140a is provided in the passbook processing unit 140 and controls the uptake and discharge of the passbook. In addition, the passbook processing unit 140a reads magnetically recorded information (account number, etc.) attached to the imported passbook. Further, the passbook processing unit 140a also has a function of printing on the passbook, and can record the passbook.

The coin processing unit 150a is provided in the coin processing unit 150, and controls the deposit and withdrawal of coins and the opening and closing of the door according to the instructions of the processor 111.
The bill processing unit 160a is provided in the bill processing unit 160, and controls the deposit and withdrawal of bills and the opening and closing of doors according to the instructions of the processor 111. The bill processing unit 160a has a function of reading the type and serial number of the bill. The bill processing unit 160a reads the serial number of the bill that was put in and taken out at the time of deposit and withdrawal, and outputs it to the processor 111.

The card / receipt processing unit 130a, the passbook processing unit 140a, the coin processing unit 150a, and the bill processing unit 160a each have a function of storing a medium that the customer has forgotten to take. Further, the card / receipt processing unit 130a, the passbook processing unit 140a, the coin processing unit 150a, and the bill processing unit 160a are provided with one or more slots which are areas for storing the forgotten medium. Each slot is identified by a number that identifies the slot (slot number).

The numeric keypad processing unit 170a is provided in the numeric keypad input unit 170, and outputs information on a button pressed by the customer. The information of the button pressed by the customer may include a personal identification number, information used in financial transactions, and the like. The interpersonal sensor control unit 175a controls an interpersonal sensor that detects the approach of a person, and detects that a customer has approached the ATM 100. The interpersonal sensor is not shown.

The electronic money charging unit 180a is provided in the electronic money charging unit 180, and has a function of charging the same amount of electronic money as the withdrawal amount according to an instruction from the processor 111. The portable recording medium 199 is, for example, a recording medium such as a DVD or a CD. The portable recording medium 199 can store transaction history information and the like.

With the hardware configuration as described above, the processing function of the present embodiment can be realized. The above configuration is an example, and the combination of the components of the ATM 100 can be appropriately determined. Unnecessary ones of the above configurations may be deleted, or for example, a biometric authentication unit using palm veins or finger veins, a non-contact IC unit corresponding to a non-contact IC (Integrated Circuit), or the like can be added. ..

The automated teller machine 10 of the first embodiment can also be realized by the hardware configuration of the ATM 100 shown in FIG. Further, the above configuration is an example, and the combination of the components can be appropriately determined. For example, the unnecessary configuration may be deleted.

Next, an example of the service management information of the second embodiment will be described with reference to FIG. FIG. 5 is a diagram showing an example of service management information of the second embodiment.
The service management information 500 is information stored in a storage unit (memory, disk, etc.) included in the service providing server 350. The service management information 500 is information that identifies the function of the service provided by the ATM 100.

The service management information 500 includes items such as store identification information, store owner card number, store owner PIN, ATM identification information, alternative service, and necessity. The alternative service and necessity items are the information set by the retailer. The retailer is, for example, a service provider, and here, as an example, it is assumed that the owner of a store in which the ATM 100 is installed is assumed. The items of the store identification information, the store owner card number, the store owner PIN, and the ATM identification information are information registered in advance by the system administrator of the information processing system 400. The store owner's PIN can be changed by the store owner.

In the item of store identification information, identification information (store number) for identifying the store where the ATM 100 is installed is registered. The item of the store owner card number is information for identifying the store owner card used by the store owner (store owner card number). The shopkeeper card is different from the card that a normal customer uses to make a financial transaction. For example, the store owner operates the ATM 100 using the store owner card when setting an alternative service and necessity.

In the item of the store owner's PIN, the password for authenticating when operating the ATM 100 using the store owner's card is registered. In the item of ATM identification information, information (ATM identification information) for identifying the ATM 100 installed in the store identified by the store identification information is registered. The store identification information, the store owner card number, the store owner PIN, and the ATM identification information are information registered in advance by the system administrator or the like. The store owner's PIN is a password used to authenticate the store owner when the store owner uses the store owner card to make various settings for the ATM 100 and register alternative services. The service providing server 350 has a function of authenticating the store owner card number and the store owner personal identification number.

In the item of alternative service, the alternative service provided by ATM100 is registered. The alternative service is a service provided to a customer in place of banknotes when a banknote jam occurs in the ATM 100. For example, as an alternative service, there is a prepaid card, a gift certificate, an electronic money charge, etc., which are the same amount as the amount specified as the withdrawal amount. In the necessity item, information indicating whether or not the function indicated in the alternative service item is provided by the ATM 100 is registered. For example, when the store owner sets to provide a prepaid card in place of the banknote when a banknote jam occurs in the ATM 100, the "prepaid card" is registered in the alternative service and the "necessary" is registered in the necessity.

Next, an example of the ATM display screen of the second embodiment will be described with reference to FIG. FIG. 6 is a diagram showing an example of an ATM display screen of the second embodiment (No. 1).
FIG. 6A is an example of the store owner card reception screen 600. The store owner card reception screen 600 is a screen displayed on the display 120a when the ATM 100 receives the store owner card. The store owner card reception screen 600 is a screen for displaying information indicating that the store owner card has been accepted. When the ATM 100 displays the store owner card reception screen 600, the store owner can distinguish between the store owner card and the card used by the customer in financial transactions.

FIG. 6B is an example of the shopkeeper service selection screen 601. The store owner service selection screen 601 is a screen in which the ATM 100 accepts the selection of the necessity of an alternative service from the store owner.
The store owner service selection screen 601 includes an input field for accepting the necessity for each alternative service, a cancel button, and a completion button.

The shopkeeper service selection screen 601 is a screen that accepts the necessity of three types of alternative services from item No. 1 to item No. 3. As an example, the shopkeeper service selection screen 601 is a screen in which "required" is entered for item 1 "prepaid card" and item 2 "gift certificate", and "no" is entered for item 3 "electronic money charge". Is shown.

When the ATM 100 detects that the cancel button is pressed via the touch panel 120b, the ATM 100 ends the process without transmitting the input content to the service providing server 350. When the ATM 100 detects the pressing of the completion button via the touch panel 120b, it accepts the input of necessity for each alternative service.

The ATM 100 detects the pressing of the completion button via the touch panel 120b, accepts the "required" or "not" for each alternative service entered in the input field, and transmits the "required" or "not" to the service providing server 350. The service providing server 350 registers the information received from the ATM 100 in the service management information 500 and stores it in the storage unit.

FIG. 6C is an example of the shopkeeper service confirmation screen 602. The shopkeeper service confirmation screen 602 is a screen in which the ATM 100 displays the content selected on the shopkeeper service selection screen 601 on the display 120a. The shopkeeper service confirmation screen 602 includes a display field for an alternative service, a correction button, and a confirmation button.

The ATM 100 displays the alternative service selected on the shopkeeper service selection screen 601 in the display field. When the ATM 100 detects that the correction button is pressed via the touch panel 120b, the ATM 100 returns to the shopkeeper service selection screen 601 and again accepts the necessity selection of the alternative service. When the ATM 100 detects that the confirmation button is pressed via the touch panel 120b, the ATM 100 ends the process. The shop owner confirms the screen displayed on the display 120a via the customer operation unit 120.

Next, an example of the ATM display screen of the second embodiment will be described with reference to FIG. 7. FIG. 7 is a diagram showing an example of an ATM display screen of the second embodiment (No. 2).
FIG. 7A is an example of the transaction start screen 610. The transaction start screen 610 is a screen displayed on the display 120a when the ATM 100 accepts a transaction operation from a customer. On the transaction start screen 610, a button describing the name of the transaction or operation that the ATM 100 accepts and executes is displayed. For example, when the ATM 100 detects that a button (withdrawal button) marked with "withdrawal" is pressed, it receives a withdrawal operation instruction and executes a process.

FIG. 7B is an example of the medium insertion instruction screen 611. The medium insertion instruction screen 611 is a screen displayed on the display 120a when the ATM 100 prompts the customer to insert a medium (card, passbook). The ATM 100 receives the medium inserted from the customer via the card / receipt unit 130 and the passbook processing unit 140, and reads the information (account number, etc.) recorded on the medium.

FIG. 7C is an example of the password input screen 612. The personal identification number input screen 612 is a screen displayed on the display 120a when the ATM 100 prompts the customer to input the personal identification number. The ATM 100 accepts the input of the personal identification number from the customer via the touch panel 120b or the numeric keypad input unit 170.

FIG. 7D is an example of the withdrawal amount input screen 613. The withdrawal amount input screen 613 is a screen displayed on the display 120a when the ATM 100 receives the withdrawal amount from the customer. The ATM 100 receives a withdrawal amount from a customer via the touch panel 120b or the numeric keypad input unit 170.

Next, an example of the ATM display screen of the second embodiment will be described with reference to FIG. FIG. 8 is a diagram showing an example of an ATM display screen of the second embodiment (No. 3).
FIG. 8A is an example of the customer service selection screen 620. The customer service selection screen 620 is a screen that is displayed on the display 120a when the ATM 100 detects the occurrence of a banknote jam. The customer service selection screen 620 is a screen in which the ATM 100 accepts the selection of a service to be received from the customer in place of banknotes via the touch panel 120b.

The customer service selection screen 620 is a screen including information to be notified to the customer, a button for selecting an alternative service, and a button for selecting an alternative service refusal.
As information to be notified to the customer, the fact that a banknote jam has occurred and the fact that an alternative service is selected are displayed. For example, as information to be notified to customers, "There is a banknote jam at this ATM. (It is expected that it will take more than an hour for the staff to take out the banknotes.) The message "Please select the one you want. (You can receive a substitute with the same amount as the withdrawal amount.)" Is displayed.

The button for selecting an alternative service is a button that the customer presses when selecting an alternative service. As a button for selecting an alternative service, a button with the name of the alternative service is displayed. On the customer service selection screen 620, a button for selecting a prepaid card and a button for selecting a gift certificate are displayed. The ATM 100 accepts a customer to select an alternative service by pressing a button via the touch panel 120b, and prints and discharges a receipt (alternative service voucher) corresponding to the pressed button.

The button for selecting the alternative service denial is a button pressed when the customer rejects the alternative service. The ATM 100 accepts the customer's selection of service refusal by pressing a button via the touch panel 120b, and does not print or eject the receipt.

FIG. 8B is an example of the customer receipt receiving screen 621. The customer receipt receiving screen 621 is a screen that the ATM 100 accepts the selection of the alternative service on the customer service selection screen 620 and displays it on the display 120a when issuing the receipt.

The customer receipt receiving screen 621 is a screen for displaying information to be notified to the customer, such as card return and receipt issuance. For example, as information to inform the customer, the message "I will return the card. I will issue a receipt (prepaid card voucher). Please receive the card. Please show the receipt to the cashier and exchange it for the prepaid card." Is displayed.

Next, the shopkeeper operation reception process executed by the ATM of the second embodiment will be described with reference to FIG. FIG. 9 is a diagram showing a flowchart of the ATM operation reception process of the second embodiment.
The store owner operation reception process is a process in which the ATM 100 receives an operation from the store owner and registers an alternative service. The shopkeeper operation reception process is a process executed by the control unit 110 (processor 111) of the ATM 100.

In the description of the process executed by the ATM 100, the process of the service providing server 350, which is the destination of information transmission / reception, will be described as appropriate.
[Step S11] The ATM 100 displays the transaction start screen 610 on the display 120a. Here, it is assumed that the ATM 100 detects the pressing of other buttons via the touch panel 120b.

[Step S12] The ATM 100 displays the medium insertion instruction screen 611 on the display 120a. Here, the ATM 100 accepts the store owner card as a medium from the store owner via the card / receipt unit 130. In addition, the ATM 100 reads out the store owner card number and the like recorded on the card.

The ATM 100 determines that the card is a store owner card based on the number read from the card, displays the menu screen for the store owner on the display 120a, and accepts the selection of the operation for registering the alternative service via the touch panel 120b. In addition, on the menu screen for the store owner, it is possible to select various operations performed by the store owner, such as a deposit operation for collecting the sales proceeds stored in the POS terminal of the store and depositing the money in the ATM100. Omit.

[Step S13] The ATM 100 displays the store owner card reception screen 600 on the display 120a.
[Step S14] The ATM 100 displays the password input screen 612 on the display 120a. Here, the ATM 100 accepts the input of the personal identification number from the store owner via the touch panel 120b or the numeric keypad input unit 170.

[Step S15] The ATM 100 generates a store owner information confirmation request message and transmits it to the service providing server 350. The store owner information confirmation request telegram is information including the store owner card number read from the store owner card, the password received from the store owner, and the identification information for identifying the ATM 100.

[Step S16] The ATM 100 receives the store owner information confirmation response message from the service providing server 350. The shopkeeper information confirmation response telegram is information generated by the service providing server 350. The store owner information confirmation response telegram includes the store owner card number, the store owner PIN, and the authentication result based on the ATM identification information. In addition, the store owner information confirmation response telegram is information including service list information when there is no problem in the authentication result.

The service providing server 350 collates the received information (store owner card number, PIN, ATM100 identification information) with the service management information 500, and if they match, the store owner information including the authentication result "no problem". Generate an acknowledgment message. Further, when the collation result is inconsistent, the service providing server 350 generates a store owner information confirmation response message including the authentication result “problem”.

[Step S17] The ATM 100 determines whether or not there is a problem in the authentication result included in the store owner information confirmation response telegram. If there is no problem with the authentication result, the ATM 100 proceeds to step S18, and if not, proceeds to step S21.

[Step S18] The ATM 100 displays the store owner service selection screen 601 on the display 120a. Here, it is assumed that the ATM 100 detects the pressing of the service selection button (necessity of each alternative service) and the completion button via the touch panel 120b.

[Step S19] The ATM 100 displays the store owner service confirmation screen 602 on the display 120a. Here, it is assumed that the ATM 100 detects the pressing of the confirmation button via the touch panel 120b.

[Step S20] The ATM 100 transmits the content of the service selected in step S18 and the ATM identification information to the service providing server 350. Here, the content of the selected service is the content for which the selection has been accepted in step S18, and is information including the necessity of each alternative service.

Based on the information received from the ATM 100, the service providing server 350 registers the contents in the alternative service and the necessity item for the entry of the corresponding ATM identification information included in the service management information 500, and stores the contents in the storage unit. do. The service providing server 350 can register the same product as the alternative service registered in the service management information 500 in the product master (product management information) used by the POS system in the store where the ATM 100 is installed.

[Step S21] The ATM 100 displays information on the display 120a to the effect that the store owner cannot be confirmed. The information to the effect that the store owner cannot be confirmed is a message notifying that the store owner cannot be authenticated by the card number, the PIN code, and the ATM identification information read from the store owner card.

[Step S22] The ATM 100 ejects the store owner card via the card / receipt unit 130 and ends the process.
Next, the customer operation reception process executed by the ATM of the second embodiment will be described with reference to FIGS. 10 and 11. FIG. 10 is a diagram showing a flowchart of the customer operation reception process of the second embodiment (No. 1). FIG. 11 is a diagram showing a flowchart of the customer operation reception process of the second embodiment (No. 2).

The customer operation acceptance process is a process in which the ATM 100 accepts a withdrawal operation from a customer and provides an alternative service when a banknote jam occurs. The customer operation reception process is a process executed by the control unit 110 (processor 111) of the ATM 100.

In the description of the processing executed by the ATM 100, the processing of the host 300 and the service providing server 350, which are the destinations of information transmission / reception, will be described as appropriate.
[Step S31] The ATM 100 displays the transaction start screen 610 on the display 120a. Here, the ATM 100 detects the pressing of the withdrawal button via the touch panel 120b and accepts the withdrawal operation.

[Step S32] The ATM 100 displays the medium insertion instruction screen 611 on the display 120a. Here, the ATM 100 accepts the card as a medium from the customer via the card / receipt unit 130. In addition, the ATM 100 reads out the account number and the like recorded on the card.

[Step S33] The ATM 100 displays the password input screen 612 on the display 120a. Here, the ATM 100 accepts the input of the personal identification number via the touch panel 120b or the numeric keypad input unit 170.

[Step S34] The ATM 100 displays the withdrawal amount input screen 613 on the display 120a. Here, the ATM 100 accepts the input of the withdrawal amount via the touch panel 120b or the numeric keypad input unit 170.

[Step S35] The ATM 100 generates a customer information confirmation request message and transmits it to the host 300. The customer information confirmation request message is information including the account number read from the card inserted by the customer, the PIN code received from the customer, the withdrawal request, and the withdrawal amount.

[Step S36] The ATM 100 receives the customer information confirmation response message from the host 300. The customer information confirmation response message is information generated by the host 300. The customer information confirmation response telegram includes the customer authentication result based on the account number and the personal identification number.

The host 300 collates the received information (account number, PIN, withdrawal amount) with the account management information (account number, PIN, account balance) stored in the storage unit, and the account number and PIN are obtained. If it is consistent and it is possible to withdraw from the account balance, a customer information confirmation response message including the authentication result "no problem" is generated. Further, when the collation result is inconsistent, the service providing server 350 generates a customer information confirmation response message including the authentication result “problem”.

[Step S37] The ATM 100 determines whether or not there is a problem in the authentication result included in the customer information confirmation response telegram. If there is no problem with the authentication result, the ATM 100 proceeds to step S38, and if not, proceeds to step S39.

[Step S38] The ATM 100 notifies the bill processing unit 160a of the withdrawal instruction. Specifically, the ATM 100 notifies the instruction to withdraw the withdrawal amount received in step S34.

[Step S39] The ATM 100 displays information on the display 120a to the effect that the customer cannot be confirmed. The information to the effect that the customer cannot be confirmed is a message notifying that the customer cannot be authenticated by the account number or PIN read from the inserted card.

[Step S40] The ATM 100 determines whether or not a notification that a banknote jam has occurred has been received from the banknote processing unit 160a. The ATM 100 proceeds to step S41 when the banknote jam does not occur, and proceeds to step S43 when the banknote jam occurs.

[Step S41] The ATM 100 ejects banknotes from the banknote processing unit 160a, and discharges the card received from the customer from the card / receipt processing unit 130a. In addition, the ATM 100 displays an instruction for receiving cash and a card on the display 120a.

The customer visually confirms the instruction to receive the cash and the card through the customer operation unit 120, receives the cash and the card, and ends the withdrawal operation.
[Step S42] The ATM 100 transmits a transaction end message to the host 300 and ends the process.

[Step S43] The ATM 100 notifies the service providing server 350 of the ATM identification information, the withdrawal amount, and the information indicating that a banknote jam has occurred (information indicating that a failure has occurred).
Upon receiving the notification from the ATM 100, the service providing server 350 reads the alternative service corresponding to the ATM identification information from the service management information 500, extracts the alternative service whose necessity item is "necessary", and generates the alternative service information. , Send to ATM100. When the alternative service is a prepaid card or a gift certificate, the service providing server 350 generates alternative service information including information on a voucher having the same amount as the withdrawal amount. Further, the service providing server 350 registers the alternative service information of the face value of the withdrawal amount in the product master used by the POS system.

For example, when the withdrawal amount of the service providing server 350 is "50,000 yen" and the selected alternative service is a "prepaid card", the product master is informed about the product "prepaid card" having a price of "50,000 yen". Add an entry that says "Paid (goods voucher)", generate a code and give it to the entry. The service providing server 350 generates alternative service information including bar code information indicating the generated code.

The processing in these service providing servers 350 is only an example, and other processing may be performed as long as the customer can receive an alternative service of the same amount as the withdrawal amount at the store. Further, the service providing server 350 may combine a plurality of alternative services so as to have the same amount as the withdrawal amount. Specifically, when the withdrawal amount is "50,000 yen", five prepaid cards with an amount of "10,000 yen" may be registered and provided as an alternative service.

If the service providing server 350 does not have an alternative service whose necessity item is "necessary", the service providing server 350 generates alternative service information including information indicating that the alternative service does not exist and transmits it to the ATM 100.

[Step S44] The ATM 100 receives the alternative service information from the service providing server 350.
[Step S45] The ATM 100 determines whether or not the alternative service exists in the received alternative service information. The ATM 100 proceeds to step S46 when the alternative service information includes information indicating that the alternative service does not exist. The ATM 100 proceeds to step S47 when the alternative service exists in the alternative service information.

[Step S46] The ATM 100 displays on the display 120a that a failure has occurred, and ends the process.
It is also possible to continue the operation of the ATM 100 by providing a service that replaces the withdrawal of banknotes in a state where the banknotes cannot be discharged. When the ATM 100 continues to operate in a state where banknotes cannot be ejected, in step S46, the ATM 100 displays information on the display 120a indicating that it is out of order but can provide an alternative service, and is in a state of waiting for a new customer. The ATM 100 executes steps S31 to S36 in dealing with a new customer, and if there is no problem with the customer information confirmation response message (when there is no problem with the PIN authentication and the balance inquiry), the processing after step S47 is executed.

[Step S47] The ATM 100 displays the customer service selection screen 620 on the display 120a.
[Step S48] The ATM 100 determines whether or not the button for selecting the service included in the customer service selection screen 620 is pressed via the touch panel 120b and the service selection is accepted. When the ATM 100 does not accept the selection of the service (when it detects that the button for rejecting the alternative service is pressed), the ATM 100 proceeds to step S46. When the ATM 100 accepts the selection of the service, the ATM 100 proceeds to step S49.

[Step S49] The ATM 100 discharges a receipt printed with a barcode (including a two-dimensional bar code) corresponding to the alternative service selected in step S48 via the card / receipt unit 130. The ATM 100 prints the barcode based on the alternative service information received in step S44.

When the selected alternative service is electronic money, the ATM 100 displays an instruction to hold the medium for charging the electronic money on the display 120a, and charges the electronic money in the same amount as the withdrawal amount via the electronic money charge unit. Run.

[Step S50] The ATM 100 ejects the card via the card / receipt unit 130.
[Step S51] The ATM 100 displays the customer receipt receiving screen 621 on the display 120a and ends the process.

The customer brings the receipt to the cashier. The cashier reads the receipt with the scanner of the POS terminal, confirms that the product specified as the alternative service has been paid, and hands the product to the customer. If the alternative service selected by the customer is electronic money, the product is not exchanged at the cash register, and the service receipt ends when the charge process is executed at the ATM 100.

In this way, if the withdrawal bill is not discharged, the customer can receive a service (commodity receipt, electronic money charge) of the same amount as the withdrawal amount designated as an alternative service.
In this way, the ATM 100 can provide the customer with a service having a value equivalent to the amount specified as the withdrawal amount in place of cash when a banknote jam occurs. The customer does not have to wait in the vicinity of the ATM 100 until the banknote jam failure is resolved, which improves convenience.

In addition, financial institutions that provide ATM100 provide alternative services to customers even if the staff working for banknote jams takes a long time, so that the customer's waiting time and the time required for commercial transactions until recovery can be reached. The loss can be reduced.

In this way, the ATM 100 in the information processing system 400 can provide a service that substitutes for withdrawal of banknotes when a banknote jam occurs.
The above processing function can be realized by a computer. In that case, a program describing the processing contents of the functions that the automatic transaction device 10, the ATM 100, the management device 30, the host 300, and the service providing server 350 should have is provided. By executing the program on a computer, the above processing function is realized on the computer. The program describing the processing content can be recorded on a computer-readable recording medium. Computer-readable recording media include magnetic storage devices, optical disks, opto-magnetic recording media, semiconductor memories, and the like. Magnetic storage devices include hard disk devices (HDD), flexible disks (FD), magnetic tapes, and the like. Optical discs include DVDs, DVD-RAMs, CD-ROMs (Compact Disc Read Only Memory) / RWs (ReWritable), and the like. The magneto-optical recording medium includes MO and the like.

When a program is distributed, for example, a portable recording medium such as a DVD or a CD-ROM on which the program is recorded is sold. It is also possible to store the program in the storage device of the server computer and transfer the program from the server computer to another computer via the network.

The computer that executes the program stores, for example, the program recorded on the portable recording medium or the program transferred from the server computer in its own storage device. The computer reads the program from its own storage device and executes the processing according to the program. The computer can also read the program directly from the portable recording medium and execute the processing according to the program. In addition, the computer can sequentially execute processing according to the received program each time the program is transferred from the server computer connected via the network.

Further, at least a part of the above processing functions can be realized by an electronic circuit such as a DSP, ASIC, or PLD.

10 Automatic teller machine 11 Control unit 12 Storage unit 13 Display reception unit 14 Card processing unit 15 Banknote processing unit 16 Receipt processing unit 30 Management device 31 Management control unit 32 Management storage unit 50 Information processing system

Claims (6)

It is an automated teller machine
A card processing unit that accepts cards from customers and reads the account number stored in the card,
A display reception unit that accepts the PIN and withdrawal amount from the customer,
The account number, the password, and the withdrawal amount are transmitted to the management device, the withdrawal permission of the withdrawal amount is received from the management device, and an instruction to withdraw the banknote of the withdrawal amount is given. When notifying the banknote processing unit and receiving a notification from the banknote processing unit that a banknote jam has occurred, the withdrawal amount and information indicating that a failure has occurred are transmitted to the management device to replace the management device. When the service information is received, the display reception unit is displayed to indicate that the alternative service is to be provided based on the alternative service information, and the selection of receipt of the alternative service is accepted through the display reception unit, the alternative service It is equipped with a control unit that causes the receipt processing unit to issue a voucher.
Automatic teller machine. The alternative service information is
Information including the alternative service that can be provided in the automated teller machine and information on the voucher presented when the customer receives the alternative service.
The automated teller machine according to claim 1. The alternative service is
Either a prepaid card with the same amount as the withdrawal amount, a gift certificate with the same amount as the withdrawal amount, or an electronic money charge with the same amount as the withdrawal amount.
The automated teller machine according to claim 1. The control unit
When the alternative service that has received the selection of receipt through the display reception unit is the electronic money charge, the electronic money is charged in the same amount as the withdrawal amount in place of the issuance of the voucher.
The automated teller machine according to claim 3. The control unit
When the store owner card is received from the store owner via the card processing unit, the display reception unit displays a screen for accepting the selection of the alternative service provided by the automated teller machine.
Information that selects the alternative service received via the display reception unit is transmitted to the management device.
The automated teller machine according to claim 1. An alternative service provision method for automated teller machines
The automated teller machine
Accept the card from the customer, read the account number stored on the card,
Accepting the PIN and withdrawal amount from the customer,
The account number, the PIN code, and the withdrawal amount are transmitted to the management device.
Upon receiving the withdrawal permission of the withdrawal amount from the management device,
Notify the instruction to withdraw the banknote of the withdrawal amount,
When the notification that the banknote jam has occurred is received, the withdrawal amount and the information that the failure has occurred are transmitted to the management device.
The alternative service information is received from the management device, and the alternative service information is received.
Display that the alternative service will be provided based on the alternative service information,
If the option to receive the alternative service is accepted, a voucher for the alternative service will be issued.
Alternative service delivery method.

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