JP2021015483A - Device, method, and program for supporting correction processing activity - Google Patents

Abstract

To provide a technique for supporting a correction processing activity that can properly and rapidly process a large amount of collected state reports (CR).SOLUTION: A supporting device 20 includes: a first sending-receiving unit 22a for sending a slip forming form 23 to a first terminal 11 and receiving input first information 41; a second sending-receiving unit 22b for sending the first information 41 and a review form 25 to a second terminal 12 and receiving the input second information 42; a database 21 for classifying the second information 42 and the first information 41 into at least two groups on the basis of classification data included in the second information 42 and storing the information; a checking unit 27 for checking identification data in a third terminal 13 and identification data included in the second information 42 against each other; and a third sending-receiving unit 22c for sending the second information 42 and the first information 41 determined to match with each other and the review form 25 to the third terminal 13 and receiving the input third information 43.SELECTED DRAWING: Figure 2

Description

Embodiments of the present invention relate to assistive techniques for corrective action activities for nonconformity events and problems that may affect safety.

At nuclear facilities, quality assurance activities related to safety are carried out based on various rules described in quality management documents. Then, develop a Corrective Action Program (CAP) to identify nonconformity events that do not meet the requirements of this rule and problems that may affect safety, and build a mechanism to ensure corrective actions. doing.

This CAP activity begins with pointing out the condition of the site, which the personnel engaged in the operation of the nuclear facility realized that it should not be, in the condition report (CR). This CR can be submitted by all personnel engaged in business (including partner companies), and the purpose is to collect a wide range of all awareness gained through the activities of these personnel.

Each submitted CR will be screened for classification based on its importance, assuming the risks that the described field conditions may pose in the future. This importance-based classification is based on whether the condition affects quality (nuclear safety performance) (CAQ: Condition Adverse to Quality) or does not affect quality (Non-CAQ). Will be decided.

Then, the CR classified as CAQ is transferred to corrective action management, the department in charge of dealing with the pointed out site condition is decided, and the planning and progress of the measures are followed up as part of the CAP activity. On the other hand, CRs classified as Non-CAQ are excluded from CAP activities, although they identify the cause of the problem and try to improve it as necessary.

"Regarding the efforts of businesses toward nuclear regulation inspection" Federation of Electric Power Companies of Japan (September 11, 2018) http://www.nsr.go.jp/data/000245102.pdf

As CAP activities become more active, in addition to nonconformity information, it is expected that the number of status reports (CR) submitted, such as notices, findings such as audits and patrols, and information from partner companies, will increase significantly. Along with this, there is a concern that the CR screening work and the follow-up work of CR measures (planning / progress) classified into CAQ will be delayed and inappropriately processed.

An embodiment of the present invention has been made in consideration of such circumstances, and provides assistive technology for corrective action activities capable of promptly and appropriately processing a large amount of collected state reports (CR). The purpose.

The corrective action activity support device according to the embodiment transmits a drafting form to the first terminal that is the source of the received first request signal, and receives the first information input in the drafting form. A second transmission / reception unit that transmits a review form together with the first information to a second terminal that is a source of the received second request signal and receives the second information input to the review form, and the second transmission / reception unit. A database that classifies and stores this second information and the first information linked to the second information based on the classification data included in the information into two or more groups, and a third terminal that is the source of the received third request signal. The review form includes a collation unit that collates the identification data of the above with the identification data included in the second information belonging to the predetermined group, the second information in which the collation results match, and the first information linked thereto. It also includes a third transmission / reception unit that transmits the third information to the third terminal and receives the third information input to the review form.

Embodiments of the present invention provide assistive techniques for corrective action activities that can quickly and appropriately process a large amount of collected status reports (CR).

The whole image figure of the system which applied the support device of the corrective action activity which concerns on embodiment of this invention. The block diagram of the support device of the corrective action activity which concerns on embodiment of this invention. Image of the drafting form displayed on the terminal. (A) (B) Image diagram of the list form displayed on the terminal. (A) (B) Image of the review form displayed on the terminal. (A) (B) Image of the report form displayed on the terminal. The sequence diagram explaining the operation of the support method of the corrective action activity and the support program of the corrective action activity which concerns on embodiment of this invention.

Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings. FIG. 1 is an overall image diagram of a system 10 to which a support device 20 for corrective action activities according to an embodiment of the present invention (hereinafter, simply referred to as “support device 20”) is applied. This system 10 is a management server (support device 20) operated by a business company, and a CR submitter's first terminal 11 (11a, 11b, 11c,) which points out the awareness of the site condition in a condition report (CR). 11d), the second terminal 12 of the screening department that classifies the submitted individual status report CRs based on their importance, and the treatment of the status report CRs (classified as CAQ) that required corrective action in this classification. The third terminal 13 of the department in charge is connected to the communication network 15.

Here, the management server (support device 20), the second terminal 12 of the screening department, and the third terminal 13 of the treatment department are managed by the operating company. The CR submitter's first terminal 11 (11a, 11b, 11c) is managed by partner companies A, B, and C separately from the first terminal 11d managed by the business company.

Here, each of the first terminal 11, the second terminal 12, and the third terminal 13 has a person who has the authority as a CR submitter, a person who has the authority of the screening department, and a person who has the authority of the department in charge of treatment. Refers to a terminal logged in to the management server (support device 20) via the communication network 15. Therefore, it does not mean that the first terminal 11, the second terminal 12, and the third terminal 13 physically exist in three units, and if a person having the respective authority can log in, at least one unit is required. It's enough.

The Corrective Action Program (CAP) deployed at nuclear facilities will collect a wide range of status report CRs from all personnel engaged in the work. By managing the first terminal 11 of the CR submitter not only by the operating company but also by the partner company, it is possible to collect a wide range of awareness in the field and the like. As a result, nonconformity events that do not meet the requirements of various rules described in the quality management document and problems that may affect safety are collected without omission and are surely corrected.

FIG. 2 is a block diagram of the support device 20 according to the embodiment of the present invention. In this way, the support device 20 transmits the drafting form 23 to the first terminal 11 which is the source of the received first request signal 31, and receives the first information 41 input to the drafting form 23. A second that transmits the review form 25 together with the first information 41 to the transmission / reception unit 22a and the second terminal 12 that is the source of the received second request signal 32, and receives the second information 42 input to the review form 25. The second information 42 and the first information 41 linked thereto are classified into two or more groups A and B based on the transmission / reception unit 22b and the classification data 45 (FIG. 5 (A)) included in the second information 42. Identification data (not shown) of the third terminal 13 that is the source of the received third request signal 33, and identification data (department in charge) included in the second information 42 belonging to the predetermined group A. The collation unit 27 for collating the data 46; FIG. 5A), the second information 42 in which the collation results match, and the first information 41 linked thereto are transmitted to the third terminal 13 together with the review form 25. It includes a third transmission / reception unit 22c for receiving the third information 43 input in the review form 25.

The first transmission / reception unit 22a, the second transmission / reception unit 22b, and the third transmission / reception unit 22c are only logically separated, and the data is physically configured between the support device 20 and the communication network 15. It is composed of a transmission / reception circuit 22 for exchanging.

The data link unit 29 is related to the first information 41, the second information 42, and the third information 43 transmitted from each of the terminals 11, 12, and 13 to the support device 20 via the communication network 15. It is linked and stored in the database 21.

Although not shown, the support device 20 includes a CPU for executing an operating system, an application program, and the like, a main storage unit composed of ROM and RAM, an auxiliary storage unit composed of a hard disk, and a network card. It is composed of a communication control unit composed of the above, an input unit such as a keyboard and a mouse, and an output unit such as a monitor.

Then, each function of the support device 20 loads predetermined software on the CPU and the main storage unit, operates the communication control unit, the input unit, the output unit, and the like under the control of the CPU, and operates the main storage unit and the auxiliary storage unit. It is realized by reading and writing data in the unit. The data and database 21 required for processing are stored in the main storage unit and the auxiliary storage unit. In the embodiment, the database 21 is built inside the support device 20, but may be built in another device on the communication network 15.

The CR submitter's first terminal 11, the screening department's second terminal 12, and the treatment department's third terminal 13 are general-purpose equipped with a browser that can browse sites on the communication network 15 such as the Internet as standard equipment. You can use a computer. The installation location of each of the terminals 11, 12, and 13 is not limited as long as it is in an environment in which it can be connected to the communication network 15. The ID and password required for authentication when a person having authority from terminals 11, 12, and 13 logs in to the system are registered in advance in the support device 20.

FIG. 3 is an image diagram of the drafting form 23 displayed on the first terminal 11. Employees of the nuclear facility access the support device 20 from the first terminal 11 (FIG. 2) as a CR submitter when they become aware of what they should not be in their daily activities. Then, when the first request signal 31 is transmitted from the first terminal 11, the drafting form 23 is transmitted from the support device 20 to the first terminal 11 and displayed on the display unit.

Then, the CR submitter inputs the first information 41 (state report CR) from the input unit (FIG. 2) of the first terminal 11 into the drafting form 23. Specifically, the first information 41 is the "subject", "discovery date", "reporter", "discovery place", "temporary treatment", and "detailed information" of the CR-pointed event shown in the drafting form 23 of FIG. Is a collection of input data of.

The first information 41 can be input from voice data as well as text data. In addition to text data, the "discovery location" can also handle location data of facility map data. The "temporary treatment" is an item for selecting and inputting whether the temporary treatment is "completed", "incomplete", or "unnecessary" for the event noticed by the CR submitter. By pressing the "Apply" button after inputting each item of the drafting form 23 (FIG. 3) in this way, the first information 41 is transmitted from the first terminal 11 to the first transmission / reception unit 22a and stored in the database 21. Will be done.

As shown in FIG. 3, a similar event list 37 is displayed at an adjacent position on the drafting form 23. When data is entered in the "Subject" or "Detailed information" item of the drafting form 23, based on this input data, the first information 41 already registered in the database 21 that handles similar events is searched. Is displayed in a list. Then, every time new input data is input to the drafting form 23 as the first information 41, the search is repeated and the contents displayed in the similar event list 37 are updated.

When one of the items listed in the similar event list 37 is selected, the corresponding first information 41 and the second information 42 and the third information 43 linked thereto are displayed. As a result, the CR submitter can input the first information 41 to be submitted this time while referring to or diverting past cases. The similar event list 37 is also displayed at an adjacent position on the review form 25 (FIG. 5) described later.

FIG. 4A is an image diagram of the list form 38 displayed on the terminal. In this way, the list form 38 displays a list of information in which the first information 41, the second information 42, the third information 43, and the status information 47 (FIG. 5B) stored in the database 21 are linked. Is. The list form 38 has a search function using keywords and the like, and can narrow down and display these link information. Further, the list form 38 also has a sorting function, and these link information can be sorted according to a certain criterion.

Further, as shown in FIG. 4B, the list form can be switched from the list display to the tile display. The CR that the user should preferentially see is displayed intuitively according to the size and color of the tile. These list forms 38 can be displayed on any of the first terminal 11, the second terminal 12, and the third terminal 13, and the CR person in charge, the person in charge of the screening department, and the person in charge of the treatment department can display the CR. You can check the plan and progress of countermeasures for the indicated event.

5 (A) and 5 (B) are image views of the review form 25 displayed on the terminal. Note that FIGS. 5 (A) and 5 (B) represent consecutive images of the review form 25. The person in charge of the screening department periodically accesses the support device 20 from the second terminal 12 (FIG. 2). Alternatively, every time the new first information 41 is accumulated in the database 21, a CR acceptance notification (not shown) notifying the fact may be transmitted to the second terminal 12. Then, when the second request signal 32 is transmitted from the second terminal 12, the review form 25 is transmitted from the support device 20 together with the first information 41 and displayed on the display unit.

Then, the person in charge of the screening department inputs the second information 42 into the review form 25 from the input unit (FIG. 2) of the second terminal 12. Specifically, the second information 42 is a collection of input data of "CAQ classification", "related rule", "reason for nonconformity of rule", and "in charge" shown in the review form 25 of FIG. 5 (A).

The classification data 45 input to the item of "CAQ classification" indicates that the CR indication event is in a state (CAQ: Condition Adverse to Quality) that affects the quality (nuclear safety performance) or does not have such an influence. It is determined based on whether it is a state (Non-CAQ). If it is classified into CAQ, the department in charge is further determined in the item of "in charge", and the countermeasures (plan formulation and its progress) for corrective action of the CR indicated event are monitored. On the other hand, if it is classified as Non-CAQ, the department in charge is not determined and it is excluded from CAP activities.

Based on the setting of the classification data 45, the first information 41 is classified into either group A (classified as CAQ) or group B (classified as Non-CAQ) that do not require corrective action. It is stored in the database 21 together with the second information 42 to be linked. The relationship between the first information 41 already stored in the database 21 and the second information 42 linked to the first information 41 can be machine-learned to automatically generate the classification data 45 of the new first information 41.

The input data of the item of "category estimation" records the classification data (classification, grade, code, etc.) based on various rules described in the quality management document by the CR indication event shown in the first information 41. is there. In the item of "Rule nonconformity reason", what the CR pointed out event is contrary to is input as data.

In the input of the review form 25, each is individually graded from the viewpoint of risk and uncertainty, and based on the combined result of both, the classification of CR indicated events is classified as "high", "medium", and "low" according to their importance. Can be subdivided into. Correspondingly, the first information 41 classified into the group A (CAQ) is also subdivided and accumulated in the database 21 into “high”, “medium”, and “low”. Further, the review form 25 is arranged with a button for accessing another related information system, so that necessary information can be referred to.

When the registration button is pressed with the classification data 45 input in the "CAQ classification" item of the review form 25 and the department data 46 in charge in the "in charge" item on the second terminal 12, the second terminal including these data is included. Information 42 is stored in the database 21.

The explanation will be continued by returning to FIG. The person in charge of the treatment department periodically accesses the support device 20 from the third terminal 13. When the third request signal 33 is transmitted from the third terminal 13, it is classified into the identification data (ID of the person in charge of the treatment) of the third terminal 13 included in the third request signal 33 and the group A. The identification data (department data 46 in charge; FIG. 5A) included in the second information 42 is compared. Then, when there are a plurality of items that match both of them, the review form 25 is transmitted from the third transmission / reception unit 22c to the third terminal 13 together with the second information 42 selectively selected and the first information 41 linked thereto. Is displayed on the display. Every time the new second information 42 (FIG. 2) is accumulated in the database 21, an acceptance notice (not shown) is sent to the third terminal 13 of the department data 46 in charge. May be good.

Then, the person in charge of the treatment department inputs the third information 43 into the review form 25 from the input unit of the third terminal 13. Specifically, the third information 43 is a collection of data input in the items of "analysis", "countermeasure", and "deadline" shown in the review form 25 of FIG. 5 (B). In the review form 25 displayed on the third terminal 13, input is restricted for the items of "CAQ classification", "related rule", "reason for rule nonconformity", and "in charge".

In the "Analysis" item, the analysis result of the reason why the CR indication event occurred is input. In "Countermeasures", the concrete plan formulation and the progress status of the plan for correcting the CR indicated event are input. Then, in the "deadline", the scheduled completion time of the corrective action is input. These input data are updated from the third terminal 13 every time the approach to the CR indicated event progresses over time.

The explanation will be continued by returning to FIG. The second terminal 12 (FIG. 2) can browse the third information 43 entered in the review form 25 by the third terminal 13 at any time. In the review form 25, a button for displaying a plurality of status information 47 is arranged in the item of "status". Each status information 47 shows the progress of a series of CAP activities for the CR indicated event step by step. The status information 47 is included in the second information 42 and is stored in the database 21.

The illustrated status information 47 exemplifies three types of stages of "screening", "corrective action", and "completion", and the stepwise status from the receipt of the first information 41 to the completion of the corrective action. There is no limit to the number of stages if it can be expressed. Any one of the status information 47 is set in the second terminal 12, and the progress stage of the CAP activity can be grasped by viewing the list form 38 (FIG. 4) in the first terminal 11 and the third terminal 13. Can be done. Then, when "completion" is set, the management of corrective action for the CR indication event ends.

6 (A) and 6 (B) are image views of the report form 48 displayed on the terminal. Note that FIGS. 6 (A) and 6 (B) represent continuous images of the report form 48. In this way, statistical information is created based on the plurality of first information 41, second information 42, and third information 43 registered in the database 21. The report form 48 displaying this statistical information is transmitted to the first terminal 11, the second terminal 12, and the third terminal 13 for viewing.

The operation of the corrective action activity support method and the corrective action activity support program according to the embodiment will be described with reference to the sequence diagram of FIG. 7 (see FIG. 2 as appropriate). When the CR submitter discovers a state that should not be present at the site or the like (S11), the support device 20 is accessed from the first terminal 11 to receive the first request signal 31 (S12).

The support device 20 transmits the drafting form 23 to the first terminal 11 which is the source of the received first request signal 31 (S13). The first information 41 input to the drafting form 23 at the first terminal 11 is received by the support device 20 (S14). Then, the first information 41 received by the support device 20 is stored in the database 21 (S15).

In the screening department, the support device 20 is accessed from the second terminal 12 to receive the second request signal 32 (S16). The support device 20 transmits the review form 25 together with the first information 41 to the second terminal 12 which is the source of the received second request signal 32 (S17). The second information 42 (screening result) is input to the review form 25 at the second terminal 12, and is received by the support device 20 (S18). The second information 42 received by the support device 20 is stored in the database 21 (S19). In the database 21, based on the classification data 45 included in the second information 42, the second information 42 and the first information 41 linked thereto are grouped into two or more groups (specifically, CAQ high, CAQ medium, CAQ). It is classified into low, Non-CAQ) and accumulated (S20).

The department in charge of treatment accesses the support device 20 from the third terminal 13 to receive the third request signal 33 (S21). The support device 20 collates the identification data of the third terminal 13, which is the source of the received third request signal 33, with the identification data included in the second information 42 belonging to a predetermined group (S22). The support device 20 transmits the second information 42 and the first information 41 linked to the matching results to the third terminal 13 together with the review form 25 (S23). The third information 43 (plan / progress) is input to the review form 25 at the third terminal 13, and is received by the support device 20 (S24).

The screening department accesses the support device 20 from the second terminal 12 and transmits the second request signal 32 to request the review form 25 (S25). The support device 20 adds the third information 43 to the review form 25 and transmits it to the second terminal 12 (S26). The screening department determines the stepwise status until the corrective action is completed from the contents of the third information 43, and causes the support device 20 to receive the status information 47 (S27).

By viewing the status information 47 on the list form 38 on the second terminal 12 and the third terminal 13, the progress stage of the CAP activity can be grasped. Then, when it is determined that the series of CAP activities has been completed, the second terminal 12 causes the support device 20 to receive the status information 47 indicating "completion" (S28).

According to the corrective action activity support device of at least one embodiment described above, a large amount of collected status reports (CR) can be processed promptly and appropriately by inputting data information into a form and sending and receiving it. Can be done.

Although some embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These embodiments can be implemented in various other forms, and various omissions, replacements, changes, and combinations can be made without departing from the gist of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, as well as in the scope of the invention described in the claims and the equivalent scope thereof.

In addition, the corrective action support program is provided by incorporating it into a ROM or the like in advance, or is a file in an installable or executable format such as a CD-ROM, CD-R, memory card, DVD, flexible disk (FD), etc. It may be stored in a storage medium readable by a computer and provided. Alternatively, it may be stored on a computer connected to a network such as the Internet, and may be downloaded and provided via the network. In addition, the corrective action support device may be configured by connecting separate modules that independently exert each function of the components to each other by a communication network or a dedicated line and combining them.

10 ... System, 11 (11a, 11b, 11c, 11d) ... 1st terminal, 12 ... 2nd terminal, 13 (13a, 13b, 13c) ... 3rd terminal, 15 ... Communication network, 20 ... Support for corrective action activities Device, 21 ... database, 22 ... transmission / reception circuit, 22a ... first transmission / reception unit, 22b ... second transmission / reception unit, 22c ... third transmission / reception unit, 23 ... drafting form, 25 ... review form, 27 ... collation unit, 29 ... Data link unit, 31 ... 1st request signal, 32 ... 2nd request signal, 33 ... 3rd request signal, 37 ... Similar event list, 38 ... List form, 41 ... 1st information (status report CR), 42 ... 2 information, 43 ... 3rd information, 45 ... classification data, 46 ... department data in charge, 47 ... status information, 48 ... report form.

Claims (13)

A first transmission / reception unit that transmits a drafting form to a first terminal that is a source of the received first request signal and receives the first information input to the drafting form.
A second transmission / reception unit that transmits a review form together with the first information to a second terminal that is a source of the received second request signal and receives the second information input to the review form.
A database that classifies and stores the second information and the first information linked to the second information based on the classification data included in the second information into two or more groups.
A collation unit that collates the identification data of the third terminal, which is the source of the received third request signal, with the identification data included in the second information belonging to the predetermined group.
A third transmission / reception unit that transmits the second information and the first information linked to the matching results to the third terminal together with the review form, and receives the third information input in the review form. And, a support device for corrective action activities. In the corrective action activity support device according to claim 1,
The first information includes a site status report.
The classification data included in the second information classifies the status report into a group A requiring corrective action and a group B not requiring corrective action.
The identification data included in the second information is data of the department in charge of corrective action for the status report.
The third information includes corrective action measures.
A support device for corrective action activities in which the related first information, the second information, and the third information are linked and accumulated in the database. In the corrective action activity support device according to claim 2.
The second information includes status data representing a stepwise status from the receipt of the status report to the completion of the corrective action. A support device for corrective action activities. In the corrective action activity support device according to any one of claims 1 to 3.
Based on the input data of the drafting form, the first information registered in the past that deals with similar events is searched, and the list is displayed on the first terminal, the second terminal, and the third terminal. A support device for corrective action activities. In the corrective action activity support device according to any one of claims 1 to 4.
Support for corrective action activities in which a list form displaying a list of the first information, the second information, and information linked with the third information is transmitted to the first terminal, the second terminal, and the third terminal. apparatus. In the corrective action activity support device according to any one of claims 1 to 5.
A support device for corrective action activities in which a rule related to the first information is input when the review form is input on the second terminal. In the corrective action activity support device according to any one of claims 1 to 6.
In the input of the review form on the second terminal, each is individually graded from the viewpoint of risk and uncertainty, and the first information is further subdivided and classified in the group based on the combination result of both. A support device for corrective action activities. In the corrective action activity support device according to any one of claims 1 to 7.
In the review form, a corrective action support device in which buttons for accessing other related information systems are arranged. In the corrective action activity support device according to any one of claims 1 to 8.
Report forms that display a plurality of the first information, the second information, and statistical information created based on the third information registered in the past are the first terminal, the second terminal, and the third. A support device for corrective action activities sent to the terminal. In the corrective action activity support device according to any one of claims 1 to 9, the relationship between the first information and the second information registered in the past is machine-learned to be newly described. A support device for corrective action activities that automatically generates the classification data of the first information. In the corrective action activity support device according to any one of claims 1 to 10.
The first terminal 11, the second terminal 12, and the third terminal 13 are support devices for corrective action activities, which are those logged in via a communication network through an authentication operation of an authorized person. The step of sending the drafting form to the first terminal, which is the source of the received first request signal,
The step of receiving the first information entered in this drafting form and
A step of transmitting a review form together with the first information to a second terminal that is a source of the received second request signal, and
The step of receiving the second information entered in this review form,
A step of classifying and accumulating the second information and the first information linked thereto based on the classification data included in the second information into two or more groups.
A step of collating the identification data of the third terminal, which is the source of the received third request signal, with the identification data included in the second information belonging to the predetermined group.
A step of transmitting the second information in which the collation results match and the first information linked thereto to the third terminal together with the review form.
A method of supporting corrective action activities, including a step of receiving the third information entered in this review form. On the computer
The step of transmitting the drafting form to the first terminal which is the source of the received first request signal,
The step of receiving the first information entered in this drafting form,
A step of transmitting a review form together with the first information to a second terminal that is a source of the received second request signal.
Steps to receive the second information entered in this review form,
A step of classifying and accumulating the second information and the first information linked thereto based on the classification data included in the second information into two or more groups.
A step of collating the identification data of the third terminal, which is the source of the received third request signal, with the identification data included in the second information belonging to the predetermined group.
A step of transmitting the second information whose collation results match and the first information linked thereto to the third terminal together with the review form.
A corrective action support program that executes the step of receiving the third information entered in this review form.

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