JP2020154573A - Shopping surrogate system - Google Patents

Abstract

To provide a shopping surrogate system that suppresses the occurrence of problems such as a substitute shopper making a mistake in purchasing a product.SOLUTION: A shopping surrogate system is provided which includes an order reception unit, a purchase candidate reception unit, a collation unit, and an instruction unit. The order reception unit receives order information about an ordered product ordered by an orderer. The purchase candidate reception unit receives purchase candidate information for a purchase candidate product selected based on the order information by a substitute shopper who acts for the purchase of the ordered product. The collation unit collates the received order information with the purchase candidate information. The instruction unit instructs the substitute shopper to purchase the purchase candidate product based on collation results obtained by the collation unit.SELECTED DRAWING: Figure 6

Description

The present invention relates to a shopping agency system.

In recent years, a shopping agency system for shopping at retail stores such as supermarkets has become widespread (for example, Patent Document 1). In such a shopping agency system, the shopping agent makes a purchase at the timing when the user places an order and delivers it to the home. Therefore, the time from ordering to receiving the product is shorter than when ordering by online shopping. User convenience is improving.

Japanese Unexamined Patent Publication No. 2013-182527

However, the technique in Patent Document 1 has a problem that the shopping agent makes a mistake in the purchased product. There is also a concern that if the product ordered by the user is not in the retail store, the shopping cannot be performed on behalf of the user.

The present invention has been made in view of such circumstances, and an object of the present invention is to provide a shopping agency system that suppresses the occurrence of problems such as a shopping agent making a mistake in a purchased product.

According to the present invention, the order reception unit, the purchase candidate reception unit, the collation unit, and the instruction unit are provided, and the order reception unit receives order information about the ordered product ordered by the orderer and receives the purchase candidate. The department receives purchase candidate information about the purchase candidate product selected based on the order information by the agent who acts for the purchase of the ordered product, and the collation unit receives the received order information and the purchase candidate information. The instruction unit is provided with a shopping agency system that instructs the agent to purchase the product of the purchase candidate based on the matching result of the matching unit.

With such a configuration, the candidate product information to be purchased by the shopping agent can be collated with the order information, so that the agent does not purchase a product different from the order information, and the user. It is possible to carry out shopping as desired.

Hereinafter, various embodiments of the present invention will be illustrated. The embodiments shown below can be combined with each other. In addition, each feature independently constitutes the invention.

Preferably, the selection unit further includes a selection unit, and the selection unit selects an agent who can perform shopping on behalf of the purchaser based on the location information of the purchase destination store designated by the orderer.
Preferably, a proposal unit is further provided, and the proposal unit proposes to the orderer to purchase a substitute product when the ordered product cannot be purchased.
Preferably, the order receiving unit further accepts a substitute product of the ordered product, and the collating unit collates the ordered product and the substitute product with the purchase candidate product.
Preferably, when the ordered product cannot be collated, the instruction unit instructs the agent to cancel the purchase based on the instruction of the orderer.
Preferably, the payment management unit further includes a payment management unit, which notifies the external payment system of the purchase amount as a paymentable amount by the payment means of the agent when the matching by the matching unit matches. ..
In another aspect of the present invention, the orderer terminal, the agent terminal, and the server are provided, the server includes at least the order reception unit and the purchase candidate reception unit, and the order reception unit is the orderer. The order information is received from the terminal, the purchase candidate receiving unit receives the purchase candidate information from the agent terminal, and the collation unit and the instruction unit are provided by at least one of the server and the agent terminal for shopping. A proxy system is provided.
In another aspect of the present invention, it is an information processing device that provides a shopping agency service, comprising an order receiving unit, a purchase candidate receiving unit, a collating unit, and an instruction unit, and the order receiving unit is provided by the ordering party. The purchase candidate reception unit receives order information about the ordered product to be ordered, and the purchase candidate reception unit receives the purchase candidate information about the purchase candidate product selected based on the order information by the agent who acts for the purchase of the product, and collates the product. The unit collates the received order information with the purchase candidate information, and the instruction unit instructs the agent to purchase the purchase candidate product based on the collation result of the collation unit. Equipment is provided.
In another aspect of the present invention, it is a program for causing a computer to provide a shopping agency service, in which the computer is made to execute a purchase candidate acceptance step, a verification request step, and an instruction reception step, and in the purchase candidate acceptance step. , The computer accepts the purchase candidate information about the purchase candidate product selected by the agent who acts for the purchase of the product based on the order information about the ordered product ordered by the orderer, and the collation request step accepts the purchase candidate information. The computer transmits the purchase candidate information to a predetermined server, and in the instruction receiving step, the purchase candidate product is purchased from the predetermined server based on the collation result of the order information and the purchase candidate information. A program is provided that receives instructions to do so.

It is a figure which shows the outline of the shopping agency system 100 which concerns on 1st Embodiment of this invention. It is a block diagram which shows the hardware composition of the ordering party terminal 10. It is a block diagram which shows the hardware configuration of a server 30. It is a block diagram which shows the functional structure of ordering party terminal 10. It is a block diagram which shows the functional structure of the agent terminal 20. It is a block diagram which shows the functional structure of a server 30. It is a figure explaining the process flow of the shopping agency system 100. It is a figure explaining the process flow of the shopping agency system 100. It is a block diagram which shows the functional structure of the server 30 which concerns on 2nd Embodiment. It is a figure explaining the process flow of the shopping agency system 200 which concerns on 2nd Embodiment. It is a block diagram which shows the functional structure of the server 30 which concerns on 3rd Embodiment. It is a figure explaining the process flow of the shopping agency system 300 which concerns on 3rd Embodiment.

<1. First Embodiment>
(1.1. Outline of shopping agency system 100)
The outline of the shopping agency system 100 according to the first embodiment of the present invention will be described with reference to FIG. As shown in FIG. 1, the shopping agency system 100 includes an orderer terminal 10, an agent terminal 20, and a server 30.

The orderer terminal 10 is realized by a mobile terminal such as a smartphone owned by the orderer, and is configured to be able to communicate with the server 30. The agent terminal 20 is realized by a mobile terminal such as a smartphone, is possessed by a plurality of candidates for shopping agent, and is configured to be able to communicate with the server 30.

By operating the orderer terminal 10, the orderer A inputs order information for a product for which he / she wishes to act as a shopping agent and transmits the order information to the server 30 (P1). The order information includes, for example, information on the product to be purchased, the store C where the purchase is made, and the delivery destination. In addition, information on a substitute product when the product to be purchased is out of stock may be included. As for the substitute product, the server 30 may accept the designation from the orderer A, or the orderer A accepts only the designation of whether or not the substitute product is possible, and the server 30 is a database of product information registered in advance. It is also possible to set a substitute product of the product specified from among.

The agent terminal 20 transmits information about the position where the agent terminal 20 exists (hereinafter referred to as location information) to the server 30 at a predetermined timing (or in response to a request from the server 30). (P2).

The server 30 selects a shopping agent from a plurality of candidates (P3) based on the location information of the purchase destination store C included in the order information and the location information of the agent terminal 20 and is selected. The order information is transmitted to the agent terminal 20 possessed by the agent B (P4). The agent B executes the shopping agent based on the order information received by the agent terminal 20 (P5).

The agent B transmits information about the purchase candidate product selected at the purchase destination store C (hereinafter referred to as purchase candidate information) to the server 30 via the agent terminal 20 (P6). The server 30 collates the received purchase candidate information with the order information (P7), and transmits a purchase instruction to the agent terminal 20 based on the collation result (P8). The agent B purchases the product based on the purchase instruction received by the agent terminal 20 (P9), and delivers the purchased product to the orderer A (P10).

(1.2. Hardware configuration of shopping agency system 100)
The hardware configuration of the shopping agency system 100 will be described with reference to FIGS. 2 and 3. As described above, the shopping agency system 100 includes an orderer terminal 10, an agent terminal 20, and a server 30. Since the ordering party terminal 10 and the agent terminal 20 can be implemented as the same hardware configuration, the description will not be repeated.

(1.2.1. Ordering party terminal 10)
FIG. 2 is a block diagram showing a hardware configuration of the ordering party terminal 10 according to the present embodiment. The ordering party terminal 10 is, for example, an information processing terminal such as a smartphone or a tablet terminal, and is a touch panel display 55 for displaying an image, a speaker 56 for outputting sound, a microphone 57 for inputting sound, and a camera 58 for capturing a subject. In addition to the above, the main control unit 51, the main storage unit 52, the auxiliary storage unit 53, the communication unit 54, and the operation button 59 are further provided.

The main control unit 51 is, for example, a CPU (Central Processing Unit), a microprocessor, a DSP (Digital Signal Processor), or the like, and controls the entire operation of the ordering terminal 10.

The main storage unit 52 is composed of, for example, a RAM (Random Access Memory), a DRAM (Dynamic Random Access Memory), or the like, and is used as a work area or the like when executing processing based on various programs by the main control unit 51.

The auxiliary storage unit 53 is a non-volatile memory such as a ROM (Read Only Memory) or an HDD (Hard Disk Drive), and stores various data such as images and a program or the like used for processing of the main control unit 51. The programs stored in the auxiliary storage unit 53 include, for example, an OS (Operating System) for realizing the basic functions of the ordering terminal 10, a driver for controlling various hardware, e-mail, web browsing, and various other programs. It is a program etc. to realize the function. Further, the auxiliary storage unit 53 stores in advance application software for reproducing the moving image data distributed from the server 30 and displaying it on the touch panel display 55.

The communication unit 54 is, for example, a NIC (Network Interface Controller) and has a function of connecting to a communication line. The communication unit 54 has a function of connecting to a wireless LAN (Local Area Network) and a function of connecting to a wireless WAN (Wide Area Network) instead of or together with the NIC, for example, a short-range device such as Bluetooth (registered trademark). It may have a function that enables wireless communication, infrared communication, and the like.

The operation button 59 is provided on the side surface of the orderer terminal 10, and is a power button for starting or stopping the orderer terminal 10, a volume adjustment button for sound output from the speaker 56, and the like.

The main control unit 51, the main storage unit 52, the auxiliary storage unit 53, the communication unit 54, the touch panel display 55, the speaker 56, the microphone 57, the camera 58, and the operation buttons 59 are electrically connected to each other via the system bus 60. It is connected. Therefore, the main control unit 51 accesses the main storage unit 52 and the auxiliary storage unit 53, displays an image on the touch panel display 55, grasps the operation state of the touch panel display 55 and the operation button 59 by the user, and makes a sound to the microphone 57. It is possible to input, output sound from the speaker 56, control the camera 58, and access various communication networks and other information processing devices via the communication unit 54.

(1.2.2. Server 30)
FIG. 3 is a block diagram showing a hardware configuration of the ordering party terminal 10 according to the present embodiment. The server 30 is an auxiliary unit in which a main control unit 61 that controls the operation of the entire server 30, a main storage unit 62 that is used as a work area for executing various programs by the main control unit 61, various programs, various data, and the like are stored in advance. A storage unit 63 is provided.

Further, the server 30 is connected to other information processing devices such as the ordering party terminal 10 and the agent terminal 20 via a communication line, and is a communication unit that transmits and receives various data to and from the other information processing devices and the like. It has 64. Further, an operation input unit 65 composed of a keyboard, a mouse and the like for receiving input of various operations, and a monitor 66 such as a liquid crystal display device for displaying various images may be provided.

The main control unit 61, the main storage unit 62, the auxiliary storage unit 63, the communication unit 64, the operation input unit 65, and the monitor 66 are electrically connected to each other via the system bus 67. Therefore, the main control unit 61 accesses the main storage unit 62 and the auxiliary storage unit 63, grasps the operation state of the operation input unit 65, displays an image on the monitor 66, and another information processing device via the communication unit 64. It is possible to send and receive various data with and so on.

(1.3. Functional configuration of shopping agency system 100)
The functional configuration of the shopping agency system 100 will be described with reference to FIGS. 4 to 6. As described above, the shopping agency system 100 includes an orderer terminal 10, an agent terminal 20, and a server 30. Each configuration will be described below.

(13.1. Ordering party terminal 10)
As shown in FIG. 4, the ordering party terminal 10 includes a display unit 11, an input unit 12, and a data transmission / reception unit 13. The display unit 11 is composed of a touch panel display 55 included in the ordering party terminal 10 and displays various information. The input unit 12 is a touch panel of the touch panel display 55 included in the orderer terminal 10, and is configured to be able to input order information and the like by being operated by the orderer. The data transmission / reception unit 13 is configured to be capable of transmitting / receiving data to / from the server 30, and transmits the order information and the like input by the orderer to the server 30.

(1.3.2. Agent terminal 20)
As shown in FIG. 5, the agent terminal 20 is determined by the display unit 21, the input unit 22, the data transmission / reception unit 23, the purchase candidate acquisition unit 24, the purchase candidate transmission unit 25, and the instruction reception unit 26. An information transmission unit 27 is provided. The display unit 21 is composed of a touch panel display 55 included in the agent terminal 20, and displays various information. The input unit 22 is a touch panel of the touch panel display 55 included in the agent terminal 20, and is configured to be able to input position information and the like by being operated by the agent.

The data transmission / reception unit 23 transmits the position information of the agent terminal 20 input by the agent to the server 30 at a predetermined timing (or in response to a request from the server 30). The purchase candidate acquisition unit 24 is composed of a barcode reader, and acquires purchase candidate information by reading the barcode of the purchase candidate product selected by the agent at the purchase destination store. The purchase candidate transmission unit 25 transmits the purchase candidate information acquired by the purchase candidate acquisition unit 24 to the server 30.

The instruction receiving unit 26 receives a purchase instruction or a cancellation instruction for the purchase candidate product from the server 30. The confirmation information transmission unit 27 transmits to the server 30 that the purchase target product has been confirmed (hereinafter referred to as confirmation information) when the collation processing is completed for all the purchase candidate products.

(1.3.3. Server 30)
As shown in FIG. 6, the server 30 includes a storage unit 31, an order reception unit 32, a credit line securing unit 33, a sales information update unit 34, a selection unit 35, a collation unit 36, and a purchase candidate reception unit. A 37, an instruction unit 38, and a payment management unit 39 are provided.

The storage unit 31 stores information on products sold at the pre-registered purchase destination store C as sales product information. For example, the sales product information includes product identification information, product name, and sales price information. In addition, the storage unit 31 stores information regarding the credit line of the credit card related to the settlement of the agent. The order receiving unit 32 receives order information from the ordering party terminal 10.

When the order receiving unit 32 receives the order information, the credit line securing unit 33 refers to the storage unit 31 and secures the purchase amount in the order information in the credit line of the credit card related to the settlement of the agent. The sales information updating unit 34 updates the sales product information stored in the storage unit 31 based on the information received from the registered store at a predetermined timing.

The selection unit 35 refers to the order information received from the orderer terminal 10, and selects an agent who can perform shopping on behalf of the purchaser based on the location information of the purchase destination store C designated by the orderer. The collation unit 36 collates the received order information (information on the product to be purchased or the substitute product) with the information on the purchase candidate product selected by the agent at the purchase destination store C based on the order information.

The purchase candidate reception unit 37 receives purchase candidate information from an agent. When the collation of the collation unit 36 matches, the instruction unit 38 transmits a purchase instruction of the purchase candidate product to the agent terminal 20. Further, when the collation of the collation unit 36 does not match, a purchase cancellation instruction is transmitted to the agent terminal 20. When the collation by the collation unit is completed and the purchase target product is confirmed, the payment management unit 39 sets the total amount of the purchase target products as the amount that can be settled by the credit card owned by the agent to the external payment system D. Notice.

The external payment system D sets the amount notified from the payment management unit 39 to the amount that can be settled by the credit card (credit card for the agent) owned by the agent. In the present embodiment, the agent credit card is a prepaid type credit card, and when the agent completes the agent's identity verification process (for example, identification confirmation) in the usage registration procedure of the shopping agency system 100, The business operator of the external payment system D issues a credit card linked to the identification information (user account) of the agent and provides (rents) it to the agent. The settleable amount (balance) of the credit card for the agent can be set in the external payment system D. For example, at the time of issuance, the settleable amount may be set to 0 yen.

The external payment system D executes the payment when the payment request using the credit card owned by the agent is received and the payment amount of the payment request exceeds the payment amount set in the credit card. Is rejected, and if the amount is less than or equal to the amount that can be settled, the execution of payment is permitted. Further, the external payment system D may set an expiration date (for example, 30 minutes from the setting) for the amount that can be settled. By doing so, it is possible to reduce the risk that the credit card will be used for purposes other than the target shopping.

The above-mentioned functional configuration may be realized by software (including a so-called application) appropriately installed on the orderer terminal 10, the agent terminal 20, and the server 30, or may be realized by hardware. When realized by software, various functions can be realized by the main control units 51 and 61 executing programs constituting the software.

When realized by executing the program, the program may be stored in the auxiliary storage units 53 and 63 built in the orderer terminal 10, the agent terminal 20, and the server 30, and is not readable by a computer. It may be stored in a temporary recording medium. Further, the program stored in the external storage device may be read out and realized by so-called cloud computing. Alternatively, when realized by hardware, it can be realized by various circuits such as ASIC, SOC, FPGA, or DRP.

(1.4. Flow of shopping agency using the shopping agency system 100)
<P1. Send order information>
The flow of processing using the shopping agency system 100 will be described with reference to FIGS. 7 and 8. In step S101 in FIG. 7, when the orderer inputs the order information to the input unit 12 of the orderer terminal 10, the orderer terminal 10 acquires the order information.

In step S102, the data transmission / reception unit 13 of the orderer terminal 10 transmits the order information to the order reception unit 32 of the server 30. In step S103, the order receiving unit 32 of the server 30 receives the order information.

In step S104, the display unit 11 of the ordering party terminal 10 displays the transmission content. Here, the display unit 11 displays the total amount of the purchased products and the estimated amount of the shopping agency fee.

In step S105, the credit line securing unit 33 of the server 30 refers to the storage unit 31 and secures the purchase amount in the order information in the credit card line of credit related to the settlement of the agent. In this system, it is assumed that a plurality of agents make payments using the credit line of one credit card. Therefore, by securing the credit line in advance in this way, it is possible to prevent the credit line from being exhausted due to the purchase of the product by another agent while the agent is selecting the product. As an example, the credit line securing unit 33 may secure an amount equal to or greater than the total amount of purchased products as the above-mentioned purchase amount.

<P2. Send location information>
In step S106, the data transmission / reception unit 23 of the substitute terminal 20 transmits the position information of the substitute terminal 20 to the server 30 at a predetermined timing. In step S107, the selection unit 35 of the server 30 receives the position information of the agent terminal 20.

<P3. Select a substitute ＞
In step S108, the selection unit 35 of the server 30 selects an agent who can act as a substitute for shopping based on the order information received from the orderer terminal 10 and the position information received from the agent terminal 20. Here, the agent terminal 20 may display the order information in which the purchase destination store and the delivery destination are located at a predetermined distance from the agent terminal 20 based on the position information of the agent terminal 20 so that the order can be received. Then, the selection unit 35 of the server 30 receives the order request from the agent terminal 20 that has received the order input operation, and selects the agent who operates the agent terminal 20 that has received the order request first. May be good.

<P4. Send order information>
In step S109, the selection unit 35 transmits the order information to the agent terminal 20 of the selected agent. In step S110, the data transmission / reception unit 23 of the agent terminal 20 receives the order information.

<P5. Perform shopping agency>
In step S111, the display unit 21 of the agent terminal 20 displays the received order information, and the agent confirms the order information and performs shopping at the purchase destination store.

<P6. Send purchase candidate information ＞
In step S121 in FIG. 8, the agent inputs the barcode of the purchase candidate product selected at the purchase destination store into the purchase candidate acquisition unit 24 of the agent terminal 20, and the purchase candidate acquisition unit 24 reads the barcode. By doing so, purchase candidate information is acquired. The purchase candidate acquisition unit 24 may read a two-dimensional code other than the barcode, RFID, character information, image information, and the like as long as the information can identify the purchase candidate product.

In step S122, the purchase candidate transmission unit 25 of the agent terminal 20 transmits the purchase candidate information to the server 30. In step S123, the purchase candidate reception unit 37 of the server 30 receives the purchase candidate information. Here, the purchase candidate transmission unit 25 may transmit the purchase candidate information to the server 30 each time the bar code is read by the purchase candidate acquisition unit 24, or the bar of all the purchase candidate products included in the order information. After the code is read, the purchase candidate information may be transmitted to the server 30.

<P7. Perform verification>
In step S124, the collating unit 36 of the server 30 collates the order information with the purchase candidate information.

<P8. Send purchase instructions ＞
When the collation by the collation unit 36 matches, in step S131, the instruction unit 38 of the server 30 transmits a purchase instruction to the agent terminal 20. In step S132, the instruction receiving unit 26 of the agent terminal 20 receives the purchase instruction. In step S133, the display unit 21 of the agent terminal 20 displays the purchase instruction, and the agent confirms the purchase instruction.

On the other hand, if the matching does not match, in step S141, the instruction unit 38 of the server 30 transmits to the agent terminal 20 that the purchase candidate product is not a purchase target (hereinafter, referred to as “cannot be purchased”). In step S142, the instruction receiving unit 26 of the agent terminal 20 receives the non-purchasable. In step S143, the display unit 21 of the agent terminal 20 displays that the purchase is not possible, and the agent confirms that the purchase is not possible.

<P9. Purchase product>
In this way, when the collation of the purchased product in the order information is completed and the product to be purchased is confirmed, the agent presses the confirm button displayed on the display unit 21, and in step S151, the agent terminal 20 is confirmed. The fact that the product to be purchased has been confirmed (hereinafter referred to as confirmation information) is transmitted from the information transmission unit 27 to the server 30. In step S152, the payment management unit 39 of the server 30 receives the confirmation information.

In step S153, the payment management unit 39 notifies the external payment system of the total amount of the products to be purchased as the amount that can be settled by the credit card owned by the agent. In the external payment system, the credit card (credit card number) linked to the identification information (user account) of the agent is specified, and the total amount of the above-mentioned products to be purchased is added to the paymentable amount (balance) of the specified credit card. To set. As a result, it becomes possible to settle the total amount with a credit card owned by the agent. By doing so, it is possible to settle only the products for which the verification process has been completed, so that it is possible to prevent the agent from purchasing a product different from the order. In addition, since the settleable amount for which the purchase amount is specified is set after the purchase candidate product is specified, the risk of the agent using it for other purposes can be reduced. In step S154, the agent terminal 20 displays that the credit card possessed by the agent can be settled, and the agent purchases the product to be purchased using the credit card.

<P10. Delivery of goods ＞
When the product purchased by the agent is delivered to the orderer and the orderer receives the product, in step S161, the orderer terminal 10 notifies the server 30 of the completion of receipt by the operation of the orderer who received the product. Send to. In step S162, the server 30 receives the receipt completion notification.

In step S163, the server 30 transmits the reward amount for the shopping agent to the agent terminal 20. In step S164, the agent terminal 20 receives the reward amount. In step S165, the agent terminal 20 displays the reward amount, and the agent confirms the reward amount. Then, the reward is paid to the agent's account at a predetermined timing (for example, once a month).

Further, the shopping agency system 100 records the order information, the payment amount, and the fee information of the orderer in association with the identification information (user account) of the orderer, and the payment amount associated with the orderer at a regular timing. Charge the total amount of the fee to the ordering party.

As described above, the shopping agency system 100 according to the present embodiment includes an order reception unit 32, a purchase candidate reception unit 37, a collation unit 36, and an instruction unit 38. The order reception unit 32 receives order information about the ordered product ordered by the orderer. The purchase candidate reception unit 37 receives purchase candidate information for the purchase candidate product selected based on the order information by the agent who acts for the purchase of the ordered product.

The collation unit 36 collates the received order information with the purchase candidate information. The instruction unit 38 instructs the agent to purchase the purchase candidate product based on the collation result of the collation unit.

With such a configuration, it is possible to collate the candidate product information to be purchased by the shopping agent with the order information, so that the occurrence of a problem that the shopping agent makes a mistake in the purchased product is suppressed. It is possible to perform shopping on behalf of the orderer as desired.

<2. Second Embodiment>
(2.1. Functional configuration of shopping agency system 200)
The outline of the shopping agency system 200 according to the second embodiment will be described with reference to FIGS. 9 and 10. In the following description, the same configurations and processes as those of the first embodiment are designated by the same reference numerals, the same functions are omitted, and the description thereof will not be repeated.

As shown in FIG. 9, the shopping agency system 200 includes an out-of-stock contact unit 41. When the purchased product (and its substitute product) of the order information is out of stock at the purchase destination store C, the out-of-stock contact unit 41 notifies from the agent terminal 20 that the product is out of stock (hereinafter referred to as out-of-stock information). Receive and send out-of-stock information to the ordering party terminal 10.

When the orderer recognizes that the purchased product is out of stock by checking the out-of-stock information displayed on the display unit 11, the orderer instructs the server 30 whether to purchase another product or cancel the purchase. Send. The instruction unit 38 instructs the agent to purchase another product or cancel the purchase based on the instruction of the orderer.

(2.2. Flow of shopping agency using the shopping agency system 200)
The flow of processing using the shopping agency system 200 will be described with reference to FIG. In step S221, the agent inputs out-of-stock information about the candidate product (and its substitute product) to the input unit 22 of the agent terminal 20 at the purchase destination store, and the agent terminal 20 acquires the out-of-stock information. To do.

In step S222, the data transmission / reception unit 23 of the agent terminal 20 transmits the out-of-stock information to the server 30. In step S223, the out-of-stock contact unit 41 of the server 30 receives the out-of-stock information.

In step S224, the out-of-stock contact unit 41 transmits out-of-stock information to the ordering party terminal 10. In step S225, the data transmission / reception unit 13 of the ordering party terminal 10 receives the out-of-stock information.

In step S226, the display unit 11 of the ordering party terminal 10 displays the out-of-stock information, and the agent confirms the out-of-stock information.

In step S227, the ordering party inputs an instruction (hereinafter referred to as instruction content) for purchasing another product or canceling the purchase in the input unit 12 of the ordering party terminal 10, and the ordering party terminal 10 gives an instruction. Get the content.

In step S228, the data transmission / reception unit 13 of the orderer terminal 10 transmits the instruction content from the orderer to the server 30. In step S229, the out-of-stock contact unit 41 of the server 30 acquires the instruction content and outputs it to the instruction unit 38. When the instruction from the orderer is the purchase of another product, steps S131 to S133 are performed.

On the other hand, when the instruction from the orderer is the cancellation of the purchase, in step S241, the instruction unit 38 of the server 30 transmits the cancellation instruction to the agent terminal 20. In step S242, the instruction receiving unit 26 of the agent terminal 20 receives the cancel instruction.

In step S243, the display unit 21 of the agent terminal 20 displays the cancel instruction, and the agent confirms the cancel instruction.

As described above, in the shopping agency system 200 according to the present embodiment, the server 30 includes the out-of-stock contact unit 41 that notifies the orderer terminal of the purchased product of the order information when the purchased product is out of stock. With such a configuration, it is possible to perform the shopping desired by the user according to the situation of the store from which the user purchases.

<3. Third Embodiment>
(3.1. Functional configuration of shopping agency system 300)
The outline of the shopping agency system 300 according to the third embodiment will be described with reference to FIGS. 11 and 12.

As shown in FIG. 11, the shopping agency system 300 includes a proposal unit 42. When the purchased product (and its substitute product) in the order information is out of stock at the purchase destination store C, the proposal unit 42 receives a notification from the agent terminal 20 that the product is out of stock, and proposes a product to be purchased instead. Information to be processed (hereinafter referred to as proposal information) is transmitted to the ordering party terminal 10. The proposal unit 42 determines the proposal information by referring to the sales product information stored in the storage unit 31.

When the ordering party recognizes that the product is out of stock by checking the display unit 11, the server issues an instruction as to whether to purchase the product proposed by the proposal unit 42 (hereinafter referred to as the proposed product) or cancel the purchase. Send to 30. The instruction unit 38 instructs the agent to purchase the proposed product or cancel the purchase based on the instruction of the orderer.

(3.2. Flow of shopping agency using the shopping agency system 300)
The flow of processing using the shopping agency system 300 will be described with reference to FIG. In step S321, the agent inputs out-of-stock information that the purchase candidate product and its substitute product are out of stock at the purchase destination store to the input unit 22 of the agent terminal 20, and the agent terminal 20 inputs the input unit 12. Get out-of-stock information through.

In step S322, the data transmission / reception unit 23 of the agent terminal 20 transmits the out-of-stock information to the server 30. In step S323, the proposal unit 42 of the server 30 receives the out-of-stock information.

In step S324, the proposal unit 42 determines the proposal information about the product to be purchased instead of the product that was out of stock, and transmits it to the orderer terminal 10. In step S325, the data transmission / reception unit 13 of the ordering party terminal 10 receives the proposal information.

In step S326, the display unit 11 of the ordering party terminal 10 displays the proposal information, and the agent confirms the proposal information.

In step S327, the orderer inputs an instruction (hereinafter referred to as instruction content) for purchasing the proposed product or canceling the purchase in the input unit 12 of the orderer terminal 10, and the orderer terminal 10 is in the input unit. The instruction content is acquired via 12.

In step S328, the data transmission / reception unit 13 of the orderer terminal 10 transmits the instruction content from the orderer to the server 30. In step S329, the proposal unit 42 of the server 30 receives the instruction content and outputs it to the instruction unit 38.

When the instruction from the orderer is the purchase of the proposed product, steps S131 to S133 are performed. On the other hand, when the instruction from the orderer is the cancellation of the purchase, steps S241 to S243 are performed.

As described above, in the shopping agency system 300 according to the present embodiment, the server 30 includes a proposal unit 42 that proposes a product to be purchased instead when the purchased product of the order information is out of stock. With such a configuration, when the store from which the product is purchased is out of stock, it is possible to perform the shopping desired by the user in a form that reduces the burden on the user.
<4. Other embodiments>

Although the embodiments and modifications thereof in the present invention have been described above, the application of the present disclosure is not limited to the above contents. For example, in the above embodiment, the ordering party terminal 10 has been realized as a mobile terminal such as a smartphone, but the present invention is not limited to this example. For example, the ordering party terminal 10 may be realized by installing software on a home PC or the like.

Further, in the above embodiment, the collation unit 36 and the instruction unit 38 are mounted on the server 30, but the present invention is not limited to this example. For example, the agent terminal 20 may be configured to include a collation unit 36 and an instruction unit 38.

Further, in the above embodiment, the agent makes a payment using a credit card, but the present invention is not limited to this example. For example, payment processing may be performed using a payment means such as a debit card, a prepaid card, or electronic money. Even in these payment methods, the shopping agency system 100 purchases by depositing the total amount of the products to be purchased into the payment method (prepaid payment method, etc.) possessed by the agent after the products to be purchased are confirmed. Control so that the target product can be purchased.

Further, the present invention can also be realized as a program that functions the orderer terminal 10, the agent terminal 20, or the server 30 in order to realize the above-mentioned system.

Furthermore, the present invention can also be realized as a computer-readable non-temporary recording medium that stores the above-mentioned program.

Although various embodiments according to the present invention have been described, they are presented as examples and are not intended to limit the scope of the invention. The novel embodiment can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the gist of the invention. The embodiment and its modifications are included in the scope and gist of the invention, and are included in the scope of the invention described in the claims and the equivalent scope thereof.

10: Ordering party terminal 11: Display unit 12: Input unit 13: Data transmission / reception unit 20: Agent terminal 21: Display unit 22: Input unit 23: Data transmission / reception unit 24: Purchase candidate acquisition unit 25: Purchase candidate transmission unit 26: Instruction receiving unit 27: Confirmed information transmitting unit 30: Server 31: Storage unit 32: Order receiving unit 33: Credit frame securing unit 34: Sales information updating unit 35: Selection unit 36: Verification unit 37: Purchase candidate receiving unit 38: Instruction Unit 39: Payment management unit 41: Out-of-stock communication unit 42: Proposal unit 51, 61: Main control unit 52, 62: Main storage unit 53, 63: Auxiliary storage unit 54, 64: Communication unit 55: Touch panel display 56: Speaker 57: Microphone 58: Camera 59: Operation buttons 60, 67: System bus 65: Operation input unit 66: Monitor 100, 200, 300: Shopping agency system

Claims (9)

It has an order reception section, a purchase candidate reception section, a collation section, and an instruction section.
The order reception unit receives order information about the ordered product ordered by the orderer, and receives the order information.
The purchase candidate reception unit receives purchase candidate information for the purchase candidate product selected based on the order information by the agent who acts for the purchase of the ordered product.
The collation unit collates the received order information with the purchase candidate information, and collates the received order information with the purchase candidate information.
The instruction unit is a shopping agency system that instructs the agent to purchase the purchase candidate product based on the collation result of the collation unit. The shopping agency system according to claim 1.
With more selection departments
The selection unit is a shopping agency system that selects an agent who can perform shopping on behalf of the customer based on the location information of the store where the ordering party is designated. The shopping agency system according to claim 1 or 2.
With more proposal departments
The proposal unit is a shopping agency system that proposes the purchase of a substitute product to the orderer when the ordered product cannot be purchased. The shopping agency system according to claim 1 or 2.
The order receiving unit further accepts alternative products of the ordered products,
The collation unit is a shopping agency system that collates the ordered product, the substitute product, and the purchase candidate product. The shopping agency system according to any one of claims 1 to 4.
The instruction unit is a shopping agency system that instructs the agent to cancel the purchase based on the instruction of the orderer when the ordered product cannot be collated. The shopping agency system according to any one of claims 1 to 5.
With a payment management department
The payment management unit is a shopping agency system that notifies an external payment system of the purchase amount as a paymentable amount by the payment means of the agent when the matching by the matching unit matches. The shopping agency system according to claim 1.
Equipped with an orderer terminal, an agent terminal, and a server,
The server
It has at least the order reception unit and the purchase candidate reception unit.
The order receiving unit receives the order information from the ordering party terminal, and receives the order information.
The purchase candidate reception unit receives the purchase candidate information from the agent terminal, and receives the purchase candidate information.
The collation unit and the instruction unit are a shopping agency system provided by at least one of the server and the agency terminal. An information processing device that provides a shopping agency service
It has an order reception section, a purchase candidate reception section, a collation section, and an instruction section.
The order reception unit receives order information about the ordered product ordered by the orderer, and receives the order information.
The purchase candidate reception unit receives purchase candidate information for the purchase candidate product selected based on the order information by the agent who acts for the purchase of the product.
The collation unit collates the received order information with the purchase candidate information, and collates the received order information with the purchase candidate information.
The instruction unit is an information processing device that instructs the agent to purchase the product of the purchase candidate based on the collation result of the collation unit. It is a program to provide a shopping agency service to a computer.
Let the computer execute the purchase candidate acceptance step, the verification request step, and the instruction reception step.
In the purchase candidate acceptance step, the computer accepts purchase candidate information about the purchase candidate product selected by the agent who acts for the purchase of the product based on the order information about the ordered product ordered by the orderer.
In the verification request step, the computer transmits the received purchase candidate information to a predetermined server.
In the instruction receiving step, a program that receives an instruction to purchase the purchase candidate product from the predetermined server based on the collation result of the order information and the purchase candidate information.