JP2020109574A - Information processing device, information processing method, and program - Google Patents

Abstract

To provide an information processing method and program for improving user operability to a web calendar which receives reservation for a service facility.SOLUTION: An experience information providing server 100 includes a storage unit 18, a communication unit 19, and a control unit. The storage unit 18 stores reservations information for service facilities. The communication unit 19 is capable of communicating with user terminals of users. The control unit is capable of receiving reservations at the service facilities via the web calendar in which one page is configured of one of constitution units including a day, a week, and a month. When the web calendar is started, the control unit makes display of the web calendar from a page with the constitution unit containing a nearest date having an available frame for reservation at the service facility on the basis of the reservation information.SELECTED DRAWING: Figure 2

Description

The present invention relates to an information processing device, an information processing method, and a program that execute information processing regarding a web calendar that accepts reservations for service facilities such as restaurants and experience facilities.

Conventionally, when a service facility such as a restaurant receives a reservation from a user via a web page, a reservation reception calendar for the user to select a reservation date and time is provided as an interface for reservation reception displayed on the web page. Exists. For example, Patent Document 1 below describes that the number of reserved groups is displayed in each date column on the monthly calendar, and when the user clicks on a date for which the number of reserved groups is 0, the screen is switched to a new reservation input screen.

JP, 2000-331105, A

By the way, depending on the service facility, there may be a case where the reservation is filled up with a long-term reservation from the present, or there is no reservation until the long-term has elapsed from the present. However, in the related art as in the above-mentioned Patent Document 1, the reservation reception calendar based on the present is displayed even if there is no latest available reservation frame, so the user bothers to change the calendar until the time when the reservation frame exists. It is necessary to perform the operation of sending (turning).

In view of the circumstances as described above, an object of the present invention is to provide an information processing device, an information processing method, and a program capable of improving the operability of a user for a web calendar that accepts reservations for service facilities.

To achieve the above object, an information processing device according to an aspect of the present invention includes a storage unit, a communication unit, and a control unit. The storage unit stores reservation information for service facilities. The communication unit can communicate with the user terminal of the user. The control unit can receive a reservation for the service facility from the user terminal via a web calendar having one page for each day, week, or month. Then, when the web calendar is activated, the control unit causes the web calendar to be displayed from the page of the constituent unit including the most recent day when the reservable frame of the service facility exists based on the reservation information.

With this configuration, the information processing apparatus causes the user to display a web calendar for accepting reservations for service facilities from a page including a constituent unit (day, week, or month) in which a reservable frame exists, thereby allowing the user to make a reservation from the present day. Since it is not necessary to perform the operation of turning over the web calendar, the operability of the user for the web calendar can be improved.

The control unit may accept the search condition of the reservation frame of the service facility from the user terminal after starting the web calendar, and update the page of the web calendar according to the search result according to the accepted search condition. ..

With this, the information processing apparatus can update the web calendar to a page having a reservation frame in accordance with the search result for the search condition input by the user.

The control unit accepts a search condition for the reservation frame of the service facility from the user terminal before starting the web calendar, and at the time of starting the web calendar, a reservation frame matching the accepted search condition is present immediately before. The web calendar may be displayed from the page of the day.

Thereby, the information processing apparatus can activate the web calendar according to the search result with respect to the search condition input by the user and display it from the page having the reservation frame.

The control unit may display information regarding the structural unit having no reservable frame together with the web calendar.

Thereby, the information processing apparatus can prevent the user from feeling uncomfortable by indicating the reason why the web calendar is not displayed from the constituent unit including the search date.

At the time of starting, the control unit displays the web calendar from the page corresponding to the current time, and then displays the page via an animation that moves to a page of a constituent unit including the latest day in which the reservable frame exists. It may be displayed.

As a result, the information processing device presents the animation so that the web page is displayed once from the current page and then moves to the page where the reservation frame exists, so that the reservation frame does not exist between the present and the destination. Can be intuitively understood by the user.

At the time of starting, the control unit causes the web calendar to be displayed such that the page of the constituent unit corresponding to the present time and the page of the constituent unit including the latest day in which the reservable frame exists are displayed. Good.

With this, the information processing apparatus intuitively recognizes that there is no reservation frame between the present and the page where the reservation frame exists by showing the user the current page and the page where the reservation frame exists in parallel. Can be understood by the user.

The search condition may include a plan that the service facility can provide in a timely manner.

An information processing method according to another aspect of the present invention is
Stores reservation information for service facilities,
Reservation from the user terminal of the user for the above-mentioned service facility is accepted via a web calendar that is composed of one page for each day, week, or month.
When the web calendar is activated, the web calendar is displayed based on the reservation information from a page of a constituent unit including the most recent day when the reservable frame of the service facility exists.

A program according to still another aspect of the present invention, an information processing device,
A step of accepting a reservation for a service facility from a user terminal of a user via a web calendar including one page in a day, week, or month unit;
Executing the step of displaying the web calendar from the page of the constituent unit including the most recent day when the reservable frame of the service facility exists based on the reservation information for the service facility when the web calendar is activated. ..

As described above, according to the present invention, it is possible to improve the operability of the user for the web calendar that accepts the reservation of the service facility. However, this effect does not limit the present invention.

It is the figure which showed the structure of the experience-facility information provision system which concerns on one Embodiment of this invention. It is the figure which showed the hardware constitutions of the experience-facility information provision server which concerns on one Embodiment of this invention. It is the figure which showed the structure of the database which the experience facility information provision server which concerns on one Embodiment of this invention has. It is the flowchart which showed the flow of the facility reservation reception process by the experience facility information provision server which concerns on one Embodiment of this invention. It is the figure which showed the example of the search result page of the experience-based facility which the experience-based facility information provision server which concerns on one Embodiment of this invention provides. It is the figure which showed the example of the web calendar for reservation reception displayed on the search result page of the experience-based facility which the experience-based facility information provision server which concerns on one Embodiment of this invention provides.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[System configuration]
FIG. 1 is a diagram showing the configuration of the experience facility information providing system according to the present embodiment.

As shown in the figure, this system includes an experience facility information providing server 100 on the Internet 50, a plurality of user terminals 200, and a plurality of experience facility terminals 300.

The experience-facility information providing server 100 is a web server that operates a portal site that publishes information about experience-based facilities. Experience facilities include, for example, farms of fruits and vegetables, wineries, breweries, ranches, historic sites, pottery facilities, traditional culture experience facilities such as tea ceremony, and craft and craft experience facilities such as glasswork and glass crafts. It is not limited to these. The experience facility information providing server 100 is connected to the plurality of user terminals 200 and the experience facility terminals 300 of the plurality of experience facilities via the Internet 50.

The experience facility information providing server 100 provides the user of the user terminal 200 with a search system for experience facility information on the portal site. Specifically, the experience-facility information providing server 100 searches the experience-facility information that matches the search condition based on the search request from the user terminal 200, generates a Web page in which the search result is posted, and sends it to the user terminal 200. Send. The experience-facility information providing server 100 also performs a reservation process for one of the experience facilities from the user terminal 200 of the user who browsed the experience-facility information.

The user terminals 200 (200A, 200B, 200C...) are terminals used by users, and are, for example, smartphones, mobile phones, tablet PCs (Personal Computers), notebook PCs, desktop PCs, and the like. The user terminal 200 accesses the experiential facility information providing server 100, receives the Web page, and displays it on the screen by a browser or the like.

The user terminal 200 determines the search condition for the experience facility based on the user's operation, and transmits the experience facility search request based on the search condition to the experience facility information providing server 100. In the present embodiment, the search request can be transmitted by the user of the user terminal 200 selecting preset search conditions such as the area where the experience facility is located and the genre. Then, the user terminal 200 can transmit a reservation request for one of the experience facilities displayed as the search result to the experience facility information providing server 100 based on the operation of the user.

The experience facility terminal 300 (300A, 300B, 300C...) is a terminal used by, for example, an administrator of each experience facility, and is, for example, a smartphone, a mobile phone, a tablet PC (Personal Computer), a notebook PC, a desktop PC. Etc. The experience facility terminal 300 is capable of exchanging information with the experience facility information providing server 100, for example, regarding reservation of a table or a seat of the experience facility by the user of the user terminal 200.

In the present embodiment, the experience facility information providing server 100 displays, on the user terminal 200, a reservation web calendar for allowing the user to select a reservation date when accepting a reservation for the experience facility from the user terminal 200. However, it has a function of improving the operability of the user in the display process of the page of the web calendar. Details of the experience facility reservation reception process will be described later.

[Hardware configuration of experience facility information provision server]
FIG. 2 is a diagram showing a hardware configuration of the experience facility information providing server 100. As shown in the figure, the experience-facility information providing server 100 connects a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, an input/output interface 15, and these to each other. The bus 14 is provided.

The CPU 11 appropriately accesses the RAM 13 and the like as necessary and performs overall control of all blocks of the experience facility information providing server 100 while performing various arithmetic processes. The ROM 12 is a non-volatile memory in which an OS to be executed by the CPU 11 and firmware such as programs and various parameters are fixedly stored. The RAM 13 is used as a work area of the CPU 11, etc., and temporarily holds the OS, various applications being executed, and various data being processed.

A display unit 16, an operation reception unit 17, a storage unit 18, a communication unit 19, and the like are connected to the input/output interface 15.

The display unit 16 is a display device using, for example, an LCD (Liquid Crystal Display), an OELD (Organic ElectroLuminescence Display), a CRT (Cathode Ray Tube), or the like.

The operation reception unit 17 is, for example, a pointing device such as a mouse, a keyboard, a touch panel, and other input devices. When the operation reception unit 17 is a touch panel, the touch panel can be integrated with the display unit 16.

The storage unit 18 is a nonvolatile memory such as an HDD (Hard Disk Drive), a flash memory (SSD; Solid State Drive), or other solid-state memory. The storage unit 18 stores the OS, various applications, and various data.

Particularly, in the present embodiment, the storage unit 18 stores an application and other programs for the experience facility information providing server 100 to execute the process of transmitting the promotional information of the experience facility. As will be described later, the storage unit 18 has an experience facility information database, a user information database, and a reservation information database as databases including such data.

The communication unit 19 is various modules for wireless communication such as a NIC (Network Interface Card) for Ethernet and a wireless LAN, and is responsible for communication processing between the user terminal 200 and the experience facility terminal 300.

Although not shown, the basic hardware configurations of the user terminal 200 and the experience facility terminal 300 are substantially the same as the hardware configuration of the experience facility information providing server 100. The user terminal 200 may have installed therein an application that operates in cooperation with the portal site and cooperates with the facility reservation acceptance process by the experience facility information providing server 100.

[Database configuration of experience facility information providing server]
FIG. 3 is a diagram showing a configuration of a database included in the experience facility information providing server 100.

As shown in the figure, the experience facility information providing server 100 includes a experience facility information database 31, a user information database 32, and a reservation information database 33 in the storage unit 18.

The experience facility information database 31 includes, for each experience facility, the facility name and location information of the experience facility, an ID (facility ID) for identifying the experience facility, genre information of the business type/service of the experience facility, and the experience. Contents that introduce the facility, that is, information indicating the characteristics of the store such as PR texts of the store, event information performed by the experience facility, area information where the experience facility is located, telephone numbers, image data regarding the experience facility, experience facility It stores information such as plan/course information about a provided plan/course, business hours, website URL, and the like.

The plan/course information is information corresponding to the plan/course posted on the site of each experience facility on the portal site, and includes a plurality of plans/courses (for example, the length of experience time and the like) that each experience facility can provide. Plans by experience time zone (morning, afternoon, etc.), plans with souvenirs, food/drink comparison plans, etc.) are stored in association with plan IDs that identify plans/courses for each experience facility.

The area information is, for example, in units of prefectures, but the information may be stored in units of a narrower range such as municipalities. The genre information is, for example, farms such as fruits and vegetables, wineries, breweries, ranches, historic sites, pottery facilities, traditional culture experience facilities such as tea ceremony, craft making and craft experience facilities such as glasswork and glass crafts, It is not limited to these.

The user information database 32 stores information about a user who owns the user terminal 200 and who is a user (member) of the experience facility information service via the portal site provided by the experience facility information providing server 100. Specifically, the user information database 32 stores information such as a user ID, a password, a name, a mail address, a telephone number, an address, an age (layer), a sex, and a birthday for each user.

The reservation information database 33 executes reservation information for the experience facility executed based on the reservation request from the user terminal 200, that is, user information (user ID), experience facility name (facility ID) to be reserved, reservation date and time, reservation Information about the number of people, reservation plans/courses, etc. is stored for each experience facility.

Each of these databases is used with reference to each other as needed in the facility reservation acceptance process by the experience facility information providing server 100 described later.

[Operation of experience facility information providing server]
Next, the operation of the experience-facility information providing server 100 configured as above will be described. The operation is executed by the cooperation of the CPU 11 of the experience facility information providing server 100, the hardware such as the communication unit 19, and the software stored in the storage unit 18. In the following description, the CPU 11 will be the main subject of operation for convenience.

FIG. 4 is a flowchart showing a flow of facility reservation acceptance processing by the experience facility information providing server 100.

As shown in the figure, the CPU 11 of the experience facility information providing server 100 first determines whether or not a plan search request for the experience facility under the search condition designated by the user is received from the user terminal 200 via the portal site. Is determined (step 41). The search conditions are, for example, the genre, area, experience time, fee, etc. of the experience facility.

When it is determined that the plan search request is received from the user terminal 200, the CPU 11 extracts the experience facility plan that matches the specified search condition from the experience facility information database 31, and retrieves the search result page from the user terminal. It transmits to 200 (step 42).

FIG. 5 is a diagram showing an example of a search result page of the experience facility. As shown in the figure, the search result page has a plurality of plan information columns 51 that display information for each plan of the experience facility. The example of the figure shows the search results when the area: “Koshinetsu” and the genre: “Visit winery/tasting” are specified as the search conditions, and the search conditions are displayed, for example, at the top.

Each plan information column 51 has, for example, information such as an experience facility name, a plan name, an introduction photograph, an introduction text, and a reservation application button 52 for applying for a reservation for the plan. When the user of the user terminal 200 presses the reservation application button 52, a reservation application start request is transmitted from the user terminal 200 to the experience facility information providing server 100. The reservation application start request includes the user ID of the user of the transmission source user terminal 200 and the plan ID for identifying the plan of the experience facility to be reserved.

Returning to FIG. 4, subsequently, the CPU 11 determines whether or not a reservation application start request is received from the user terminal 200 via the reservation application button 52 of any of the plan information columns 51 (step 43).

When it is determined that the reservation application start request has been received (Yes), the CPU 11 refers to the reservation information database 33 and determines the reservation available frame for the plan corresponding to the plan ID included in the reservation application start request. The most recent existing day is determined (step 44).

Subsequently, the CPU 11 reads the calendar page of the month including the latest day in which the above-described reservable frame exists, and the frame in which the reservation is possible from the current month to the month before the month including the latest day is displayed on the page. Reservation prohibition information indicating that there is no reservation is added (step 45).

Subsequently, the CPU 11 transmits the calendar page to which the non-reservation information is added to the user terminal 200 (step 46). As a result, the user terminal 200 displays the web calendar for accepting reservations from the month including the most recent day having a reservable frame.

FIG. 6 is a diagram showing an example of a calendar page displayed by being superimposed on the search result page on the user terminal 200 by pressing the reservation application button.

As shown in the same figure, the calendar page 60 indicates whether or not there is a reservable frame of the above-mentioned experience facility for each date by, for example, the symbols ◯ and ×, and the symbol ◯ where there is a reservable frame is: A hyperlink to a reservation information (user information, time, number of people, etc.) input page for transmitting a reservation request for a date corresponding thereto is set. When the reservation information is input and the reservation button is pressed on the reservation information input page of the link destination, a reservation request based on the information is transmitted to the experience facility information providing server 200. Further, it is possible to move (page turn) to the calendars of the previous and next months by using arrow buttons existing on the upper left and right of the calendar page 60, for example.

Further, in this example, although the plan search date of the experience-based facility is January 2019, since there is no reservation available frame in that month, the date when the latest reservation available frame exists (February 5, 2019) The page of February 2019 including the date is displayed.

Then, for example, in the upper part of the page of February 2019, reservation impossible information 61 indicating that there is no reservation possible frame in the plan of the experience facility in January 2019 is displayed. This prevents the user from feeling uncomfortable by indicating the reason why the web calendar is not displayed from the page of the month including the search day.

Returning to FIG. 4, subsequently, the CPU 11 determines whether or not a reservation request has been received from the user terminal via the displayed web calendar (and reservation information input page) (step 47).

When the CPU 11 determines that the reservation request is received (Yes), the CPU 11 accepts the reservation based on the reservation information, the user ID, the plan ID, etc. included in the reservation request, and updates the reservation information database 33 (step 48). ).

The search condition may include a plan that the experience facility can provide in a timely manner. The plans that can be provided in a timely manner are, for example, fruit and vegetable harvest plans for which the harvest period is limited within a year, and experience plans such as nature experiences (snow, ice, etc.) that can be experienced only in a specific season. However, it is not limited to these. In such a time-limited plan, there is a long period during which the experience facility does not accept reservations for a long period of time, so as described above, there is a frame that can be reserved instead of the day of the search day. Displaying the reservation reception calendar from day to day has great significance.

[Summary]
As described above, according to the present embodiment, by displaying the web calendar for accepting the reservation of the experience facility from the page of the month including the day on which the reservation-enabled frame exists, the user can change the present date to the reservation-enabled date. Since it is not necessary to perform the operation of turning over the web calendar, the operability of the user for the web calendar can be improved.

In addition, the communication load between the user terminal 200 and the experience-facility information providing server 100 for displaying the calendar of the next page according to the operation of turning the web calendar up to the reservable date is eliminated, thereby reducing the communication load. Is also reduced.

[Modification]
The present invention is not limited to the above-described embodiments, but can be variously modified without departing from the scope of the present invention.

In the above-described embodiment, the web calendar has one page configured on a monthly basis (monthly calendar), but the configuration unit is not limited to a month, and one page may be configured on a weekly or daily basis (weekly). (Turning calendar, daily turning calendar). In that case, when the web calendar is activated, the CPU 11 causes the user terminal 200 to display the page of the week including the latest day in which the reservation frame exists in the experience facility or the page of the latest day.

In the above-described embodiment, the experience facility information providing server 100 activates the web calendar after receiving the plan search conditions such as the genre and area. However, the experience-facility information providing server 100 may accept the above search conditions, for example, by a user interface or the like separately provided on the web calendar after the web calendar is activated. Then, the experience-facility information providing server 100 updates the page of the web calendar according to the search result according to the accepted search condition (to the page of the month including the most recent day when there is a reservable frame matching the search condition). It may be moved and displayed).

In the above-described embodiment, the experience-facility information providing server 100 uses the non-reservable information 61 on the web to indicate that there is no reservable frame from the current (search day) to the most recent day when the reservable frame exists. Displayed with the calendar. Instead of this, the experience-facility information providing server 100 displays the web calendar from the page corresponding to the current time when the web calendar is activated, and then the unit of the constituent unit including the latest day when the reservable frame exists. An animation for moving to the page may be displayed.

Alternatively, the experience-facility information providing server 100, when the web calendar is activated, displays the page of the constituent unit corresponding to the present time and the page of the constituent unit including the latest day in which the reservable frame exists. The web calendar may be displayed so as to be displayed (for example, side by side or vertically). In this case, as a matter of course, all the dates in the page of the constituent unit corresponding to the present time are displayed in a state in which the reservation cannot be accepted.

Through these processes, the user can intuitively understand that there is no reservation frame between the present and the page where the reservation frame exists.

In the above-described embodiment, the experience facility is taken as an example of the service facility, but the present invention is, for example, a restaurant, an accommodation facility, a beauty salon, a massage shop, an amusement facility (amusement park, bowling alley, billiard ground, game). It can be applied to reservation reception processing of all service facilities such as a center), sports facilities (golf course, ski resort, tennis court, etc.)

Although the experience facility information providing server 100 is shown as the information processing device in the above-described embodiment, the information processing device may be a server on the cloud other than the experience facility information providing server 100, or the experience facility and other services. It may be a local terminal installed in the facility (such as a PC connected to the POS terminal).

Among the inventions described in the claims of the present application, the invention described as "information processing method" is such that each step is automatically performed by at least one device such as a computer by information processing by software. Yes, it is not something that a person uses a device such as a computer. That is, the “information processing method” is an information processing method using computer software, and is not a method in which a human operates a computing tool called a computer.

11... CPU
18... Storage part 19... Communication part 31... Experience facility information database 32... User information database 33... Reservation information database 60... Web calendar 61... Reservation impossible information 100... Experience facility information providing server 200... User terminal 300... Restaurant terminal

Claims (9)

A storage unit that stores reservation information for service facilities,
A communication unit capable of communicating with the user terminal of the user,
Reservation for the service facility can be accepted from the user terminal via a web calendar that is composed of one page for each day, week, or month. When the web calendar is activated, the reservation information can be received. And a control unit for displaying the web calendar from a page of a constituent unit including the most recent day in which a reservable frame of the service facility exists based on the above. The information processing apparatus according to claim 1, wherein
The control unit receives the search condition of the reservation frame of the service facility from the user terminal after starting the web calendar, and updates the page of the web calendar according to the search result based on the received search condition. .. The information processing apparatus according to claim 2, wherein
The control unit accepts a search condition for the reservation frame of the service facility from the user terminal before starting the web calendar, and when the web calendar is started, a reservation frame that matches the received search condition is present immediately before. An information processing device for displaying the web calendar from the page of the day. The information processing apparatus according to claim 2 or 3, wherein
The information processing apparatus, wherein the control unit causes the web calendar to display information regarding the constituent unit having no reservable frame. The information processing apparatus according to any one of claims 1 to 3,
At the time of starting, the control unit displays the web calendar from the page corresponding to the current time, and then displays the page via an animation that moves to a page of a constituent unit including the latest day in which the reservable frame exists. Information processing device to be displayed. The information processing apparatus according to any one of claims 1 to 3,
At the time of starting, the control unit displays the web calendar so that the page of the constituent unit corresponding to the present time and the page of the constituent unit including the latest day in which the reservable frame exists are displayed. Processing equipment. The information processing apparatus according to any one of claims 1 to 6,
The information processing apparatus, wherein the search condition includes a plan that the service facility can temporarily provide. Stores reservation information for service facilities,
Reservation from the user terminal of the user for the service facility is accepted via a web calendar that is composed of one page for each day, week, or month.
An information processing method in which, when the web calendar is activated, the web calendar is displayed based on the reservation information from a page of a constituent unit including the most recent day in which a reservable frame of the service facility exists. In the information processing device,
A step of accepting a reservation for a service facility from a user terminal of a user via a web calendar including one page in a day, week, or month unit;
And a step of displaying the web calendar from a page of a constituent unit including the most recent day when there is a reservable frame of the service facility based on reservation information for the service facility when the web calendar is activated. ..

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