JP2020091929A - Information processing apparatus, information process system, and information processing method and program - Google Patents

Abstract

To provide an information processing apparatus, an information process system, and an information processing method and program capable of lightening the burden of assisting work on a nurse.SOLUTION: There is provided an information processing apparatus comprising: an acquisition part which acquires work detail information representing details of work in every predetermined interval of time that a nurse has done; an extraction part which extracts work detail information representing details of work of an assistant nurse and corresponding to nursing work from the work detail information; and a totaling part which totals the extracted work detail information at predetermined interval of time.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information processing device, an information processing system, an information processing method, and a program.

In clinical practice, in order for nurses to concentrate on tasks requiring specialization (hereinafter referred to as "nursing tasks"), close cooperation with nursing assistants is required. Here, the nursing assistant is a nurse who performs auxiliary work which is a work that can be performed even if the nurse is not a nurse. In March 2015, the system of "deemed nursing assistants" that regards nurses as nursing assistants disappeared, and clarification of the division of duties between nurses and nursing assistants is required. In addition, the business environment surrounding hospitals is severe, and when reviewing the nursing assignment standards from the acute period to the chronic period, it is necessary for hospital management to reduce the number of staff with high salary unit nurses and increase the number of nursing assistants. Is becoming

JP, 2005-125550, A

However, nursing work and ancillary work are intricately intertwined with each other, and there is a case in which the work of the nursing assistant and the nursing assistant is not sufficiently done, and the nursing assistant cannot be appropriately staffed. Therefore, there is a problem that the burden of the auxiliary work by the nurse cannot be reduced and the nurse cannot concentrate on the medical work. Patent Document 1 proposes a system for improving the efficiency of medical operations (blood collection, injection, drip, etc.) for a patient by a nurse, but this system does not consider a nursing assistant at all. The above problems cannot be solved.

The present invention has been made in view of the above circumstances, and an object thereof is to provide an information processing apparatus, an information processing system, an information processing method, and a program that can reduce the burden of auxiliary work by a nurse. is there.

One aspect of the present invention is an acquisition unit that acquires work content information indicating work content performed by a nurse at predetermined time intervals, and a nursing assistance that indicates the work content of a nursing assistant from the work content information. The information processing apparatus includes: an extraction unit that extracts business content information corresponding to a business; and a totaling unit that totals the extracted business content information at predetermined time intervals.

One aspect of the present invention is the above-described information processing apparatus, wherein, in the task content information extracted from the extraction section, a task that can be transferred to a nursing assistant is based on the counting result of the counting section. A determination unit that determines whether or not there may be provided.

One aspect of the present invention includes the above-described information processing device and a communication terminal that transmits the work content performed by the nurse at predetermined time intervals to the information processing device via a communication network as work content information. This is an information processing system provided.

According to an aspect of the present invention, a computer acquires an operation content information indicating an operation content for each predetermined time interval performed by a nurse, and the computer uses the acquired operation content information to provide nursing assistance. An extraction step of extracting work content information corresponding to nursing assistance work indicating work content information of a person, and a totaling step of causing the computer to collect the extracted work content information at each of the predetermined time intervals. This is an information processing method.

One aspect of the present invention is the above-described information processing method, wherein the computer shifts to a nursing assistant in the task content information extracted from the extraction step based on the aggregation result of the aggregation step. The method may further include a determination step of determining whether or not there is possible work.

One embodiment of the present invention is a program for causing a computer to function as the above-described information processing device.

As described above, according to the present invention, it is possible to reduce the burden of auxiliary work by a nurse.

It is a figure which shows an example of a schematic structure of the nursing work improvement system 1 which concerns on one Embodiment of this invention. It is a figure explaining the business content information which concerns on one Embodiment of this invention. It is a figure which shows an example of schematic structure of the nursing work improvement apparatus 4 which concerns on one Embodiment of this invention. It is a figure which shows an example of the work content information memorize|stored in the memory|storage part 13 of the nursing work improvement apparatus 4 which concerns on one Embodiment of this invention. It is a figure which shows an example of the graph of the work content totaled by the totaling part 23 of the nursing work improvement apparatus 4 which concerns on one Embodiment of this invention. It is a figure which shows the flow of a process of the nursing work improvement apparatus 4 which concerns on one Embodiment of this invention.

Hereinafter, the present invention will be described through embodiments of the invention, but the following embodiments do not limit the invention according to the claims. Moreover, not all combinations of the features described in the embodiments are essential to the solving means of the invention. In the drawings, the same or similar parts may be denoted by the same reference numerals, and redundant description may be omitted. In addition, the shapes and sizes of elements in the drawings may be exaggerated for clearer description.

Throughout the specification, when a part is referred to as “comprising”, “having” or “comprising” a certain component, this does not exclude other components unless otherwise stated. It means that it can further include the components of.

Hereinafter, a nursing work improvement system according to an embodiment of the present invention will be described with reference to the drawings.

FIG. 1 is a diagram showing an example of a schematic configuration of a nursing work improvement system 1 according to an embodiment of the present invention. The nursing work improvement system 1 is a system capable of reducing the burden of auxiliary work by a nurse, and is introduced into, for example, a hospital.
As shown in FIG. 1, the nursing work improvement system 1 includes a communication terminal 2, a communication network 3, and a nursing work improvement device 4.

The communication terminal 2 and the nursing work improvement device 4 send and receive information via the communication network 3. The communication network 3 may be a wireless communication transmission path or a combination of a wireless communication transmission path and a wired communication transmission path. The communication network 3 may be a mobile communication network such as a mobile phone network, a wireless packet communication network, the Internet, a dedicated line, or a combination thereof.

The communication terminals 2 (communication terminals 2-1, 2-2,... 2-n (n is an integer)) are used by, for example, nurses, and are mobile phones such as smartphones, tablet terminals, and PCs. (Personal Computer) and the like. The nurse uses the communication terminal 2 to transmit work content information, which is information indicating the work content performed at each first time interval, to the nursing work improvement device 4 via the communication network 3. The first time interval is, for example, about 15 minutes. This work content information is a symbolic representation of the work of the nurse so that each work of the nurse can be easily identified.

FIG. 2 is a diagram illustrating work content information according to an embodiment of the present invention. As shown in FIG. 2A, for example, the work of the nurse is classified into a plurality of work from work number [1] to work number [13]. Then, as shown in FIG. 2B, each classified work is classified into a plurality of works from work number (1) to work number (8). Therefore, the nurse transmits the work number and the work number corresponding to the work contents performed at each first time interval to the nursing work improvement device 4 via the communication network 3. For example, when the nurse prepares for the inspection work from 10:00 to 10:15, the work number [1] and work number (1) and the time indicating the time when the work was performed The information and the business content information are transmitted to the communication terminal 2. Here, the nurse may attach the ID number, which is the identification number of the nurse, to the work content information at the communication terminal 2 and transmit the work content information to the nursing work improving apparatus 4 via the communication network 3. In this way, the work content (classification of work content) of the nurse is specified by the combination of the work number and the work number.

Here, as shown in FIG. 2, the classified work contents include a nursing work, which is a work that requires a specialty performed by a nurse, and an auxiliary work, which is a work that a non-nurse can do. For example, although the examination work of the work number [1] and the administration work of the work number [3] are nursing works that require specialized work performed by a nurse, bedding work (such as bed making) of the work number [5]. The meal number (preparation, cleaning, etc.) of the task number [6], and the hospitalization/discharging task (preparation, cleaning, etc.) of the task number [9] are auxiliary tasks that can be performed even by a non-nurse. In the present embodiment, a case will be described in which among the classified jobs, the jobs with job numbers [5], [6], and [9] are auxiliary jobs. The classification of the work content is set for each hospital in which the nursing work improvement system 1 is introduced, and it is sufficient that the nursing work and the auxiliary work are distinguished. Therefore, the classification of the work content information of the present invention is not particularly limited to the number to be classified or the content of the classified work.

FIG. 3 is a diagram showing an example of a schematic configuration of the nursing work improvement device 4 according to the embodiment of the present invention. As shown in FIG. 3, the nursing work improvement device 4 includes a communication unit 10, an input unit 11, a control unit 12, a storage unit 13, and a display unit 14.

The communication unit 10 receives the work content information from each of the plurality of communication terminals 2 via the communication network 3.
The input unit 11 receives work content information from a user such as a nurse or a nursing assistant. The input unit 11 may be a keyboard, a touch panel or a microphone. For example, the nurse can input the work content information from the input unit 11 to the nursing work improvement device 4 in an environment where the communication terminal 2 cannot be used, such as when the communication terminal 2 is not carried. That is, in the present invention, the work content information may be directly input to the nursing work improvement device 4 without transmitting the work content information from the communication terminal 2 to the nursing work improvement device 4.

As shown in FIG. 3, the control unit 12 includes an acquisition unit 21, an extraction unit 22, a counting unit 23, a calculation unit 24, and a determination unit 25.
The acquisition unit 21 acquires the work content information for each nurse for each first time interval from the communication unit 10 or the input unit 11. Then, the acquisition unit 21 stores the acquired work content information in the storage unit 13. FIG. 4 is a diagram showing an example of work content information stored in the storage unit 13 of the nursing work improvement device 4 according to the embodiment of the present invention. As illustrated in FIG. 4, for example, the acquisition unit 21 stores, in the storage unit 13, the work content information of each nurse (nurse A to F) for each first time interval for each day.

The extraction unit 22 extracts, from the work content information of each nurse acquired by the acquisition unit 21, the work content of the nursing assistant, that is, the work content corresponding to the auxiliary work that can be performed even by a non-nurse. .. For example, the extraction unit 22 extracts the business content corresponding to any of the business numbers [5], [6], and [9] from the business content information acquired by the acquisition unit 21. The work content extracted by the extraction unit 22 is an auxiliary work performed by the nurse during working hours.

The tallying unit 23 tallies the work contents extracted by the extracting unit 22 for each first time interval. FIG. 5: is a figure which shows an example of the graph of the work content totaled by the totaling part 23 of the nursing work improvement apparatus 4 which concerns on one Embodiment of this invention. In the graph shown in FIG. 5, the vertical axis represents the total number (hereinafter, simply referred to as “total number”) of auxiliary work performed by each nurse for each first time interval, and the horizontal axis represents time. In other words, the total number for each of the first time intervals is the number of nurses who have performed the auxiliary work in the time interval. As illustrated in FIG. 5, the totaling unit 23 totals the work content (auxiliary work) of each nurse extracted by the extraction unit 22 at each first time interval (for example, 15 minutes).

Based on the total number of job contents (auxiliary jobs) collected by the counting unit 23, the calculation unit 24 uses the time spent by the nurse to perform the job contents as the work amount for each first time interval. Calculate to. For example, the calculation unit 24 calculates, as the workload, a value obtained by multiplying the total number for each first time interval by the first time interval.

The determination unit 25 determines, based on the amount of work calculated by the calculation unit 24, whether or not there is a work that can be transferred to the nursing assistant in the work performed by the nurse. For example, when the work amount of the auxiliary work calculated by the calculation unit 24 is equal to or more than the first threshold, the determination unit 25 determines that the auxiliary work of the work amount can be transferred to the nursing assistant. ..

Further, for example, in the task amount calculated by the calculation unit 24, the determination unit 25 has a total value of the task amounts within the second time interval, which is an interval longer than the first time interval, being equal to or greater than the second threshold value. In this case, it may be determined that the auxiliary work in the second time interval can be transferred to the nursing assistant. For example, the second threshold is the time corresponding to the working hours of one nurse.

Further, as shown by reference numeral 100 in FIG. 5, when the work amount calculated by the calculation unit 24 is continuously practicable, the determination unit 25 gives the nursing assistant a supplementary work of the work amount. It may be determined that the transfer is possible. The work amount that can be continuously executed means, for example, that the work amount continuously exists over a plurality of times. In this way, when there is a period in which the workload is continuous, the determination unit 25 may determine that the supplementary work of the workload in the period can be transferred to the nursing assistant.

The display unit 14 displays the auxiliary work determined to be transferable to the nursing assistant, the work amount and time of the auxiliary work on the determination unit 25. Thereby, the person in charge who adjusts the working hours of the nurse and the nursing assistant adjusts the working hours and the work contents so that the nursing assistant is in charge of the auxiliary work displayed on the display unit 14. The burden of supplementary work by the teacher can be reduced.

The flow of processing of the nursing work improvement device 4 according to the embodiment of the present invention will be described below. FIG. 6 is a diagram showing a processing flow of the nursing work improvement device 4 according to the embodiment of the present invention.
The acquisition unit 21 acquires, from the communication unit 10 or the input unit 11, work content information for each nurse for each first time interval (step S101).

The extraction unit 22 extracts, from the acquired work content information of each nurse, the work content corresponding to the auxiliary work which is a work that can be performed by the nursing assistant (step S102).

The tallying unit 23 tallies the work content of each nurse extracted by the extracting unit 22 at a first time interval (for example, 15 minutes) (step S103). Then, the calculation unit 24 calculates the time spent by the nurse in carrying out the work content for each first time interval based on the work contents totaled by the totaling unit 23 (step S104). ).

The determination unit 25 determines, based on the amount of work calculated by the calculation unit 24, whether or not there is a work that can be transferred to the nursing assistant in the work performed by the nurse (step S105). For example, when the work load calculated by the calculation unit 24 continuously exists over a plurality of times, the determination unit 25 can transfer the auxiliary work of the work load at that time to the nursing assistant. To determine.

Then, the display unit 14 displays the business content determined to be transferable to the nursing assistant, the business volume and time of the business content on the determination unit 25 (step S106).

As described above, the nursing work improvement device 4 is a device that improves the division of work between a nurse and a nursing assistant who assists the work of the nurse. Then, the nursing work improvement device 4 extracts the work content information corresponding to the nursing assistance work indicating the work content information of the nursing assistant from the work content information at each first time interval in each nurse. Then, the nursing work improvement device 4 collects the extracted work content information for each first time interval, thereby converting the auxiliary work performed by the nurse into data. Accordingly, the person in charge of adjusting the working hours of the nurse and the nursing assistant confirms the information of the data-assisted assistant work, and the nurse and the nurse assistant should shift the auxiliary work to the nursing assistant. It is possible to adjust the working hours of nursing assistants. For this reason, it is possible to appropriately assign staff to the nursing assistant and reduce the burden of the assistant work by the nurse. Further, by transferring the auxiliary work performed by the nurse to the nursing assistant, the staffing staff of the nurse can be reduced and the hospital management can be improved.

In the above-mentioned nursing work improvement device 4, the extraction unit 22 sets the work contents corresponding to any of the work numbers [5], [6], and [9] as one auxiliary work from the acquired work contents information. Extracted, but not limited to. For example, the extraction unit 22 may extract the business content corresponding to the business numbers [5], [6], and [9] from the acquired business content information. Then, the totaling unit 23 totals each of the job numbers [5], [6], and [9] of the nurses extracted by the extracting unit 22 for each first time interval (for example, 15 minutes). .. Then, the calculating unit 24 calculates the amount of work for each of the work numbers [5], [6], and [9] collected by the collecting unit 23 at each first time interval. As a result, for example, if the work volume of hospitalization and discharge work of business number [9] is large, it may be reviewed so as to simplify the procedure of hospitalization and discharge, and the work volume of bedding preparation and tidying work of business number [5]. When there are many cases, it is possible to make the work more efficient by changing the storage place of the bedding to a place closer to the bed.

Further, in the above-described embodiment, the extraction unit 22 determines, from the acquired work content information, a predetermined work number (for example, work numbers [5], [6] as a supplementary work that can be performed even by a nurse. ], [9]) was extracted, but not limited to this. For example, the extraction unit 22 extracts, from the acquired work content information, work content corresponding to a combination of a predetermined work number and a predetermined work number as an auxiliary work that is a work that can be performed even by a nurse. Good. That is, the auxiliary work, which is a work that does not have to be a nurse, may be set from the work classification, or may be set from the work classification further subdivided from the work classification. For example, when the auxiliary work is set as “transfer of a patient in hospitalization”, the extraction unit 22 extracts the work number [9] and the work number as the auxiliary work from the work content information acquired by the acquisition unit 21. The work content corresponding to the combination with (4) is extracted.

Further, in the above-described embodiment, the acquisition unit 21 may acquire, from the communication unit 10 or the input unit 11, work content information for each first time interval in the nursing assistant, in addition to the nurse. Then, the acquisition unit 21 stores the acquired work content information of each of the nurse and the nursing assistant in the storage unit 13. Accordingly, the nursing work improvement device 4 can display the work contents of the nurse and the work contents of the nursing assistant on the display unit 14 for each first time interval. Therefore, the person in charge who adjusts the working hours of the nurse and the nursing assistant confirms the work content of each of the first time intervals displayed on the display unit 14 to confirm the work content of the nurse and the nursing assistant. , It is possible to grasp the work volume of the work content. Therefore, the person in charge can confirm whether or not the work shifts of the nurse and the nursing assistant are appropriately assigned.

In addition to the business content information, the acquisition unit 21 may acquire, from the communication terminal 2 or the input unit 11, information on the place where the business indicated by the business content information is performed. That is, the acquisition unit 21 may acquire information indicating where and what kind of work each nurse performed. By this, the user browses the information acquired by the acquisition unit 21 and, for example, when a large amount of time is spent on the transfer operation having the operation number [7], the time required for transfer from where to where You can analyze whether it is affected. Then, the user can utilize the analysis result for the future layout design of the hospital.

The nursing work improvement device 4 in the above-described embodiment may be realized by a computer. In that case, the program for realizing this function may be recorded in a computer-readable recording medium, and the program recorded in this recording medium may be read by a computer system and executed. The “computer system” mentioned here includes an OS and hardware such as peripheral devices. Further, the “computer-readable recording medium” refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, a CD-ROM, or a storage device such as a hard disk built in a computer system. Further, the "computer-readable recording medium" means to hold a program dynamically for a short time like a communication line when transmitting the program through a network such as the Internet or a communication line such as a telephone line. In this case, a volatile memory inside a computer system that serves as a server or a client in that case may hold a program for a certain period of time. Further, the program may be for realizing some of the functions described above, or may be one that can realize the functions described above in combination with a program already recorded in the computer system, It may be realized using a programmable logic device such as FPGA (Field Programmable Gate Array).

Although the embodiment of the present invention has been described in detail above with reference to the drawings, the specific configuration is not limited to this embodiment, and includes a design and the like within a range not departing from the gist of the present invention.

DESCRIPTION OF SYMBOLS 1 Nursing work improvement system 2 Communication terminal 3 Communication network 4 Nursing work improvement device 10 Communication unit 11 Input unit 12 Control unit 13 Storage unit 14 Display unit 21 Acquisition unit 22 Extraction unit 23 Aggregation unit 24 Calculation unit 25 Judgment unit

Claims (6)

An acquisition unit that acquires business content information indicating the business content for each predetermined time interval performed by the nurse,
From the work content information, an extraction unit that extracts work content information corresponding to the nursing assistance work indicating the work content of the nursing assistant,
A totaling unit that totals the extracted business content information at predetermined time intervals,
An information processing apparatus including. Based on the counting result of the counting unit, in the work content information extracted from the extraction unit, a determination unit that determines whether there is a transferable work to the nursing assistant,
The information processing apparatus according to claim 1. An information processing apparatus according to any one of claims 1 and 2,
A communication terminal that transmits the work content for each predetermined time interval performed by the nurse to the information processing apparatus via a communication network as work content information,
An information processing system including. An acquisition step in which the computer acquires business content information indicating the business content for each predetermined time interval performed by the nurse;
An extraction step in which the computer extracts, from the acquired work content information, work content information corresponding to the nursing assistance work indicating the work content information of the nursing assistant;
A totaling step in which the computer totals the extracted work content information at each of the predetermined time intervals;
Information processing method including. The computer further includes a determination step of determining whether or not there is a task that can be transferred to the nursing assistant in the task content information extracted from the extraction step based on the counting result of the counting step. ,
The information processing method according to claim 4. A program for causing a computer to function as the information processing device according to claim 1.

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